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Cisco Small Business IP Phone SPA525G/SPA 525G2 User Guide

1. Pair your Bluetooth enabled mobile phone and Cisco SPA 525Gz2 Your mobile phone is assigned a line button on your Cisco SPA 525G2 You can make and receive mobile calls using the Cisco SPA 525G2 Switch audio for in progress calls between your mobile phone and the Cisco SPA 525Gz2 Import your mobile phone address book to your Cisco SPA 525G2 personal address book Use your Cisco SPA 525G2 as a handsfree device for your mobile phone NOTE Notall mobile phones support this function See the list of Bluetooth enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http www cisco com go smallbizsupport and also consult the latest Cisco SPA 525G2 release notes available at cisco com Enabling Bluetooth Cisco SPA 525G 525G2 STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Bluetooth Configuration and press Select Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 65 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone STEP 4 With Bluetooth selected press the Right Arrow key until a blue check mark appears 04 1502 54p i 8 SPA525G2 Bluetooth Configuration Bluetooth 7 Eg 198870 STEP 5 Press Save Pairing Your Cisco SPA 525G2 with a Blue
2. User certificate Personal Information Exchange PKCS 12 PFX STEP 1 Connecta USB storage device to your PC STEP 2 Create a directory named ca on the USB device and copy the certificate files into that directory STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G 525G2 STEP 4 After creating a wireless profile in the Profile screen press the Right Arrow key under Security Mode to set the security options WPA Enterprise or WPA2 Enterprise STEP 5 Scroll to Root Certificate and press the Right Arrow key All files in the ca folder are displayed Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 36 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install for example the root certificate Press the Select softkey STEP 7 Press Save to save the profile Verifying Phone Startup After receiving power and network connectivity the phone executes a boot up sequence During this sequence the display shows the Cisco logo All of the lights on the phone will flash After the sequence which should take about five seconds the phone will display the standard menu for the phone The date name and number of the phone appear on the top line of the LCD screen At the bottom of the LCD screen softk
3. You can set a timer for your screen so that your LCD screen becomes dark after a specified time when the phone is idle Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Backlight Press the Right Arrow key to choose On which means that the darkening feature is enabled Scroll to Backlight Timer Enter the number of seconds before the display should shut off after the phone is idle Press Save Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 82 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Customizing Your LCD Screen Configuring the Phone Screen Saver You can enable your phone s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins To configure your screen saver STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Screen Preferences and press Select STEP 4 With Screen Saver highlighted press the Right Arrow key to choose On STEP 5 Scroll to Screen Saver Settings and press the Right Arrow key to choose the settings Screen Saver Type Choose from Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The s
4. 19 Deactivate Secure Call feature for a single call See Using Secure Call page 61 36 Pick up a call at another extension See Picking Up a Call page 48 37 Pick up a group call See Picking Up a Call page 48 38 Park a call See Parking a Call page 48 39 Unpark a call See Parking a Call page 48 66 Activate Call Back Causes the Cisco SPA 525G 525G2 to repeatedly dial a busy number until the called party rings or answers 69 Calls the last number that called your phone 72 Activate Call Forward All See Forwarding Calls page 44 73 Deactivate Call Forward All See Forwarding Calls page 44 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 88 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features Using Star Codes Code Definition 77 Activate anonymous call blocking See Blocking Anonymous Calls page 60 86 Deactivate Call Back 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 60 90 Activate Call Forward Busy See Forwarding Calls page 44 91 Deactivate Call Forward Busy See Forwarding Calls page 44 92 Activate Call Forward No Answer See Forwarding Calls page 44 93 Deactivate Call Forward No Answer See Forwarding Calls page 44 96 Page an extension See Paging Another Phone page 81 01729 Configure the phone to prefer the G729 codec for all calls
5. 02729 Force the phone to prefer the G729 codec for all calls 017110 Configure the phone to prefer the G7 11u codec for all calls 017111 Configure the phone to prefer the G7 11a codec for all calls 027110 Force the phone to use the G71 1u codec for all calls 027111 Force the phone to use the G71 1a codec for all calls 0172632 Configure the phone to prefer the G726r32 codec for all calls 0272632 Configure the phone to force the G726r32 codec for all calls Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 89 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Restarting Your Phone Restarting Your Phone Occasionally you may need to restart your phone if the screen locks up To restart your phone STEP 1 Press the Setup button STEP 2 Scroll to Device Administration and press Select STEP 3 Scroll to Restart and press Select Viewing Phone Network and Call Information The Cisco SPA 525G 525G2 provides menus to view information about your phone Viewing Phone Information To view information about your phone STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Select Product Information You can view the following information Product Name Serial Number MAC Hardware Address Software Version Hardware Version Certificate Customization Cisco Small Business IP Phone SPA 525G SPA
6. Viewing the Wireless Connection Status 92 Advanced Menus for Technical Support Personnel 93 Chapter 5 Using the Web Interface 94 Logging in to the Web Interface 95 Configuring Your Address Book 95 Setting Do Not Disturb 96 Configuring Call Forwarding 97 Configuring Call Waiting 98 Blocking Caller ID 98 Blocking Anonymous Calls 99 Viewing Call History Lists 99 Creating Speed Dials 100 Cisco Small Business IP Phone SPA 525G G2 SIP User Guide 5 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Contents Configuring Wi Fi 100 Configuring Bluetooth 101 Bluetooth Mode 101 Bluetooth Profiles 102 Upgrading Firmware 102 Chapter 6 Using the Cisco SPA 500S Attendant Console 103 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone 104 Connecting a Single Cisco SPA 500S 105 Connecting a Second Cisco SPA 500S 109 Configuring the Cisco SPA 500S 110 Using the Cisco SPA 500S 111 Monitoring the Cisco SPA 500S 112 Appendix A Where to Go From Here 113 Cisco Small Business IP Phone SPA 525G G2 SIP User Guide 6 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started NOTE This chapter provides an overview of your Cisco SPA 525G or Cisco SPA 525G2 IP phone Where features apply to both phones in this document the phone is referred to as the Cisco SPA 525G 525G2 It contains the following sections Overvie
7. 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 72 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone If the import is successful your imported contacts are shown in the Directory 04 1504 29p b i B SPA 525G2 Personal Address Book 4 Cavalier Work No Option Dial Add 198879 Making a Mobile Phone Call Using Your Cisco SPA 525G2 When you make a mobile phone call using your Cisco SPA 525G2 your Cisco SPA 525G2 acts as a handsfree device for your phone The call is made through your mobile phone but the audio is present on the Cisco SPA 525G2 and the call control is done using the Cisco SPA 525G2 unless you switch back to your mobile phone See Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone section on page 76 NOTE Notall mobile phones support this function See the list of Bluetooth enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http www cisco com go smallbizsupport and also consult the latest Cisco SPA 525G2 release notes available at cisco com STEP 1 Press the line button associated with your mobile phone the line button is marked with a mobile phone icon with a flashing lightning bolt STEP 2 Do one of the following Enter a number to dial and press the Dial softkey Press the Directory softkey and select P
8. Configuring Call Waiting 47 Picking Up a Call 48 Parking a Call 48 Placing a Three Way Conference Call 50 Using the Phone Directories 50 Using Your Personal Address Book 51 Adding a New Contact 52 Copying a Contact 52 Searching for a Contact 53 Deleting a Contact 53 Editing a Contact 53 Using the Corporate Directory 54 Using the Call History Lists 54 Viewing the Call History Lists 54 Deleting a Call History List 55 Calling from the Call History Lists 55 Deleting an Entry from the Call History Lists 56 Saving a Call History List Number to Your Directory 56 Setting or Changing a Phone Password 56 Logging In and Logging Out of Your Phone 57 Accessing Voicemail 58 Cisco Small Business IP Phone SPA 525G G2 SIP User Guide 3 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Contents Chapter 4 Using Advanced Phone Features Configuring Privacy and Security Features Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Connecting to a Virtual Private Network VPN Creating and Using Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone Enabling Bluetooth Cisco SPA 525G 525G2 Pairing Your Cisco SPA 525G2 with a Bluetooth Enabled Mobile Phone Initiating Pairing from the Cisco SPA 525G2 Initiating Pairing from Your Bluetooth Enabled Mobile Phone Importin
9. FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation 2010 Cisco Systems Inc All rights reserved OL 18 193 04 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator amp your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Revised June 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found a
10. Firmware n 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall VPH Qos Administration Status Basic Wireless Settings Wireless Security Wireless Network Access Advanced Wireless Settings Select SSID linksys g f network WPA Personal i m Security Mode WEP wi ris Allow PCs on the same wireless network name Enabled ov SSID to see each other Authentication Type Open System Default Transmit Key 1 O2 O3 O4 WEP Encryption 64 bits 10 hex digits y Dial In User Service Passphrase linksys_secure Generate Key 1 4EAADFS3EB J Key 2 BA38EB7E33 Key 3 7E4B05E4CD Key 4 729664F636 Cisco Systems 189991 If your router is using WPA note the WPA shared key or passphrase that you need to enter later Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 31 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Connecting Your Phone to the Computer Network The following example shows WPA information for a Linksys WRT160N router LINKSYS A Division of Cisco Systems Inc Firmware version 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall VPH Qos Administration Status Basic Wireless Settings Wireless Security Wireless Network Access Advanced Wireless Settings Wireless Security Select SSID l
11. Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Secure Call and press the Right Arrow key to choose On STEP 5 Press Save When you dial you will hear a tone before the call Enabling Dial Assistance If you enable dial assistance when you place calls the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists To enable dial assistance STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 61 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Configuring Privacy and Security Features STEP 4 Scroll to Dial Assist and press the Right Arrow key to choose On STEP 5 Press Save STEP STEP STEP STEP STEP STEP STEP STEP STEP If dial assistance is enabled after beginning to dial you can use the navigation button to scroll down highlight a phone number on the LCD screen and press Dial to complete the call Connecting to a Virtual Private Network VPN Your phone administrator can set up a VPN that allows you to use your phone at an offsite location to securely connect to the company phone network over the Internet You will need to get from your phone administrator the IP address of the VPN your usern
12. SIP 58 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA 525G 525G2 IP phone It contains the following sections Configuring Privacy and Security Features page 60 Creating and Using Speed Dials page 63 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone page 65 Playing MP3 Files on Your Phone page 78 Using the Paging Feature page 81 Customizing Your LCD Screen page 82 Using Ring Tones page 84 Accessing Weather and News on Your Phone page 85 Configuring Date and Time Parameters on Your Phone page 87 Using Star Codes page 88 Restarting Your Phone page 90 Viewing Phone Network and Call Information page 90 Viewing the Wireless Connection Status page 92 Advanced Menus for Technical Support Personnel page 93 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 59 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Configuring Privacy and Security Features Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface See Blocking Caller ID on page 98 and the Blocking Anonymous Calls on page 99 Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to t
13. User Guide SIP 34 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Connecting Your Phone to the Computer Network STEP 3 Optional Press the Right Arrow key under Security Mode to set the security options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key WPA WPA2 Enterprise This type of authentication requires some advanced expertise because it involves setting up a radius server for authentication and in some cases creation of certificates for both the radius server and the phone See You must enter the Cipher Type TKIP or AES CCMP and the EAP Type TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 36 STEP 4 To save as a wireless profile press Save Manually Adding a Network STEP 1 From the Wireless Profile screen press Option and select Add New to manually add the
14. Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat sun cold or water To clean the equipment use a slightly moistened paper or cloth towel Do not spray or pour cleaning solution directly onto the hardware unit Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Understanding Your Phone s Lines and Buttons Understanding Your Phone s Lines and Buttons Use the following graphic and table to identify the parts of your phone Phone Components Figure1 Cisco SPA 525G 525G2 Phone Components Table 1 IP Phone Components Phone Feature Description 1 Handset Pick up to answer or place calls 2 Speaker Speaker for phone 3 Message Waiting When lit melee Red You have a new voice mail message Flashing Red You have an incoming call Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 10 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Understanding Your Phone s Lines and Buttons Table 1 IP Phone Components Phone Feature Description 4 LCD Screen Your phone may vary but typically displays Date and time Phone station name Line extensions Softkey options Startup logo screen saver backg
15. be found at the manufacturer s websites http www plantronics com http www jabra com Connecting the Headset Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more information In general to connect a headset For Bluetooth headsets See the Connecting Bluetooth Headsets section on page 18 For wireless non Bluetooth headsets such as Plantronics or Jabra Follow the instructions for your product to connect the phone to the wireless headset base Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 17 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started 1 Using Phone Hardware and Accessories For wired headsets Connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic lt Headset port Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets To configure the phone to work with your headset first enable Bluetooth STEP 1 Press the Setup button STEP 2 Select User Preferences STEP 3 Select Bluetooth Configuration Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Using Phone Hardware and Accesso
16. choose Wi Fi Protected Setup and follow the on screen instructions Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 100 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Configuring Bluetooth STEP STEP STEP STEP STEP STEP You can enter up to three wireless profiles To create a wireless profile In the Wi Fi tab ensure Wi Fi Profile is selected in the Wi Fi Device box Optional To scan for available wireless networks click Site Survey Click the icon under Add in the row of the wireless network you want to select Click Add New Wi Fi Profile Enter or edit if you performed Step 2 the name SSID security mode and security parameters See Connecting Your Phone to the Wireless Network page 29 for more information on security Click Submit The wireless profile is added to the list Click Submit All Changes Configuring Bluetooth You can use a Bluetooth device with your phone and configure it from the web interface STEP Log in to the web interface STEP Choose the Bluetooth Configuration tab STEP 3 Ensure Bluetooth Device is set to On STEP To scan for your device click Search Bluetooth Devices STEP If found your device appears in the Bluetooth Device List STEP Click the name for your device STEP Enter your PIN and press Submit All Changes Bluetooth Mode The Cisco SPA 525G2 can pair with
17. line button to place a call or a red flashing line button or the Answer softkey to answer a call If you are on a call and another call comes in choose one of the following options Press the Answer softkey Press the Ignore softkey to ignore the incoming call Press the flashing red line button The call in progress is put on hold and the incoming call is answered To return to the first call press the flashing red line button or select the call on the screen using the Up Arrow or Down Arrow key and press the Resume softkey Using Dial Assistance If dial assistance is enabled when placing calls you ll see a list of closely matched phone numbers on the screen after you begin dialing If you want to choose one of these numbers STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen STEP 2 Press the Select button or Dial to complete the call See Enabling Dial Assistance on page 61 for more information on enabling this feature Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 40 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Adjusting Call Volume and Muting Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call press on the Volume button to increase the volume or press to decrease the volume Press Save Pressing t
18. sales internetvoipphone co uk 0800 088 4846 Installing Your Phone Connecting the Handset Figure1 Cisco SPA 525G 525G2 IP Phone Connections USB port Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 24 Installing Your Phone Optional Attaching the Desk Stand Number Component 1 Auxiliary port Only for use with the Cisco SPA 500S attendant console 2 Power port Insert the power adapter plug into this port Additional Ethernet port Connect an Ethernet cable to this port to provide network connectivity to a PC This port cannot be used when the phone is connected to the network via the built in Wireless G client Switch Ethernet port Connect the network cable to this port Phone cord slot Insert one end of the phone cord into this slot and the other into the jack at the bottom of the phone handset USB port For use with an external USB memory device optional You can also use the USB port on the Cisco SPA 525G2 model to charge a device such as a Bluetooth enabled mobile phone if your phone has a mini USB port Optional Attaching the Desk Stand NOTE Donotattach the desk stand if you want to mount the phone to the wall If you are attaching a Cisco SPA 500S attendant console attach the console before attaching the desk stand STEP 1 Line up the tabs on the de
19. screen on your IP phone notifies you if a call came in that was unanswered You can also turn off this feature see the Turning the Missed Calls Shortcut On and Off section on page 44 Returning a Missed Call To return a missed call Ifthe LCD screen shows a missed call press the Call Rtn button to return the call Ifthe LCD screen does not show a missed call you can return a call from the Missed Call list See Viewing a List of Missed Calls on page 43 Choose the call you want to return and press Dial NOTE If the call was from a long distance number or an outside line you may have to edit the call before returning it Press the Edit button to edit the call and use the softkey buttons and keypad to edit the number Viewing a List of Missed Calls To view a list of all missed calls Ifthe LCD screen shows a missed call press the Miss softkey to view a list of missed calls Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 43 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Turning the Missed Calls Shortcut On and Off f the LCD screen does not show a missed call a Press the Setup button b Scroll to Call History and press Select c Scroll to Missed Calls and press Select You can do one of the following Press Dial to dial the number that called you Press EditDial to edit the number before calling it then pre
20. set up to auto answer pages the call will ring as a normal voice call Paging a Group of Phones Your phone administrator can configure a group of phones that you can page simultaneously Each paging group has a number associated with it Your administrator must give you the number of the groups that are configured To page this group dial 96 plus the number of the paging group Configuring Auto Answer To configure your phone to auto answer pages STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Auto Answer Page Press the Right Arrow key to choose On STEP 5 Press Save Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 81 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Customizing Your LCD Screen Customizing Your LCD Screen STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP You can customize your LCD screen in the ways described below Changing the LCD Screen Contrast To adjust the contrast of the LCD screen Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Display Brightness The default contrast is 15 Enter a number between 1 lowest and 15 greatest to change the contrast Press Save Setting the Screen Backlight Timer
21. the Setup button Scroll to Speed Dials and press Select For anew speed dial scroll to select an unused speed dial location 2 through 9 You can have up to 8 speed dials location 1 is reserved for voice mail To edit a previously existing speed dial select it Press Edit Enter the name and phone number for the speed dial To select a contact from the Address Book press Option and select Select From Address Book Scroll to choose the contact and press Select Press Save Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 64 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone To call one of your configured speed dial numbers choose one of the following options Press the line button that has been configured as a speed dial QOpena phone line and press the number for the speed dial then wait a few seconds or press Dial Press the Setup button select Speed Dial choose the number and press Dial Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone The Cisco SPA 525G 525G2 supports Bluetooth to allow use of the phone with a wireless Bluetooth enabled headset See Connecting Bluetooth Headsets on page 18 The Cisco SPA525G2 also supports the use of your Cisco IP phone in conjunction with Bluetooth enabled mobile phone You can do the following
22. the number to which you want to transfer the call or Press Directory and either choose a number from the personal directory Press Dial or wait a few seconds The call is placed on hold and a new line is opened to dial the number Do one of the following To transfer the call without waiting for the other person to answer press Transfer after the call begins to ring and hang up If you hang up before the second call rings the transfer fails and the first call is disconnected If you misdial press the second line button again to receive a dial tone To transfer after speaking privately to the other person press Transfer at any time during the conversation Performing an Unattended Blind Transfer During an active call press BlindXfer Enter the number to which you want to transfer the call and press Dial The call is transferred with no further action required on your part Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 42 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Redialing Redialing To redial a number STEP 1 Press the Redial button and select the desired number STEP 2 Optional Press EditDial to select a number and modify it for example to add an area code STEP 3 Lift the handset or press Dial to select a number The number is automatically dialed Viewing and Returning Missed Calls The LCD
23. the park line number or view a list of parked calls and unpark it from the list To unpark if you know the park line number STEP Press the Unpark button STEP Enter the number identifier of the park line for example the number that was entered in Step 2 of parking a call STEP Press Dial The call is picked up on your phone To view a list of parked calls and unpark from the list STEP Press the Setup button STEP Select Status STEP Scroll to Call Park Status and press Select STEP Choose the parked call you want to retrieve and press Unpark Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 49 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Placing a Three Way Conference Call Placing a Three Way Conference Call To initiate a conference call STEP 1 Press the Conf button during an active call The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second person s telephone number STEP 3 Press the Conf button again All three parties are connected in the conference call When you hang up the other two parties are disconnected To keep the other parties in a call but disconnect yourself from the call press Join To conference two active calls on your phone STEP 1 Onone of the active calls press ConfLx If you have two active lines the calls are conferenced If you h
24. your Bluetooth enabled mobile phone See Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone section on page 65 for more information Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 101 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Upgrading Firmware Bluetooth Profiles If you have both a headset and a Bluetooth enabled phone paired with your Cisco SPA 525G2 the phone can only connect to one device at a time If multiple Bluetooth devices are in range of the Cisco SPA 525G 525Gz2 the order of devices in the Bluetooth Profiles list is used and the device with a higher priority is activated first Click the arrow keys to move devices up and down in priority You can choose yes or no under Connect Automatically to determine if the phone connects automatically if it detects the Bluetooth device You can also remove devices in this window Upgrading Firmware AN CAUTION STEP 1 STEP 2 STEP 3 STEP 4 If you are using your phone with an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary Before upgrading your firmware you need to download the latest version from http www cisco com go smallbiz Unzip the file to your PC Log in to the web interfac
25. 3 Optional Attaching the Desk Stand page 25 Optional Mounting the Phone to the Wall page 26 Connecting Your Phone s Power page 28 Connecting Your Phone to the Computer Network page 29 Verifying Phone Startup page 37 Upgrading Your Phone s Firmware page 37 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 22 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Before You Begin Before You Begin Before you install and connect your phone verify with your phone administrator if applicable that the network is ready for the phone read the safety notices and make sure you have all the phone parts and documentation available NOTE The RJ 11 port marked AUX is reserved for connection with the Cisco SPA 500S Attendant Console that works with the Cisco SPA 525G 525Gz2 It is not for use as a telephone line port A CAUTION Do not plug a telephone line cord into the port marked AUX Connecting the Handset STEP 1 Find the longer end of the coiled phone cord Insert it into the back of the phone base in the slot marked with a phone symbol This port is labeled 5 on the Cisco SPA 525G 525G2 IP Phone Connections graphic STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset not shown Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 23 www InternetVoipPhone co uk
26. 525G2 User Guide SIP 90 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features Viewing Phone Network and Call Information Viewing Network Information To view network information for your phone STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select You can view the following information Network Type Network Status Addressing Type IP Address Subnet Mask Default Router Primary DNS Secondary DNS MAC Hardware Address Viewing Phone Line and Extension Information To view phone line and extension information STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 91 Using Advanced Phone Features 4 Viewing the Wireless Connection Status STEP 3 Scroll to Phone Status and press Select You can view the following information Phone Status Up time and packets sent received Extension Status lIf an extension is registered when it was registered and more Line Status Active calls and call information Provisioning Status lIf a profile rule was used and the status Call Statistics History Information about individual calls Viewing Peripheral Status To view information about ph
27. Apafi CISCO Cisco Small Business SPA 500 Series IP Phones Model SPA 525G SPA 525G2 Power Adapter Statement This product is intended to be supplied by a Listed Direct Plug In Power Unit marked Class 2 or Listed Adapter marked L PS or Limited Power Source and rated from 5Vdc 2A minimum FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help
28. Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 114
29. Save Set Current Time Manually Press the Right Arrow key to choose the date and time Use the Right Arrow key to move between the year month date hour and minute Use the Up and Down Arrow keys to change the time Press Set NOTE lf your phone is connected to an administration server any changes you make to the date and time will be lost when rebooting the phone Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 87 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features Using Star Codes Using Star Codes The Cisco SPA 525G 525G2 supports numerous star codes to access phone supplementary services These codes which start with are entered before dialing a telephone number and provide services For example to block caller ID star code 67 you would dial 67 followed by the telephone number you are calling Following is a list of supported star codes Note that some codes must be configured by your phone administrator and may not be available on all systems Code Definition 03 Request media loopback for a call to monitor Voice over IP quality 16 Activate Secure Call feature for all calls See Using Secure Call page 61 17 Deactivate Secure Call feature for all calls See Using Secure Call page 61 18 Activate Secure Call feature for a single call See Using Secure Call page 61
30. Select to view the list Deleting a Call History List Press the Setup button Scroll to Call History and press Select Scroll to the Call History list you want to delete Press Option and select Delete List Press OK to delete the list Calling from the Call History Lists To dial a number from one of the Call History lists Choose the call Press Dial If the call was from a long distance number or an outside line you may have to edit the call before dialing it Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 55 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Setting or Changing a Phone Password STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 Deleting an Entry from the Call History Lists In the call history list choose the call Press Option and select Delete Entry Press OK Saving a Call History List Number to Your Directory In the call history list choose the call Press Option and select Add to Address Book Press Select The Address Book entry screen appears Edit the information if desired and press Save again The entry is added to your directory Setting or Changing a Phone Password STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 You can set or change the passw
31. all forwarding CFWD All Dest Forwards all calls to a single number that you enter CFWD Busy Dest Forwards all calls to another number when the phone is busy Enter the number to which to forward calls CFWD No Ans Dest Forwards calls to another number if there s no answer at your phone Enter the number to which to forward calls CFWD No Ans Delay Number of seconds to delay forwarding calls if there is no answer at your phone Enter the number of seconds to delay STEP 3 Atthe bottom of the page click Submit All Changes Your phone reboots Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 97 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Configuring Call Waiting Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off STEP 1 Login to the web interface STEP 2 Inthe Voice tab User menu under Supplementary Services locate the CW Setting field STEP 3 Choose yes or no to enable or disable STEP 4 Atthe bottom of the page click Save All Settings Your phone reboots Blocking Caller ID You can block Caller ID from your phone so that your phone number will not a
32. ame and password To configure your phone for use with a VPN Press the Setup button Scroll to Network Configuration and press Select Scroll to VPN and press the Right Arrow key Enter the IP address of the VPN server You need to get this information from your phone administrator Press the Down Arrow key to enter your user name Press the Down Arrow key to enter your password Press the Down Arrow key to enter the tunnel group typically not required Optional If you want your phone to connect to the VPN every time it starts up for example if you will always be using it at an offsite location press the Down Arrow key to the Connect on Bootup field and press the Right Arrow key to check this field Press Save Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 62 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Creating and Using Speed Dials STEP STEP STEP STEP STEP STEP STEP To connect to the VPN if you have not chosen to automatically connect on startup Press the Setup button Scroll to Network Configuration and press Select Scroll to VPN and press the Right Arrow key Press the Down Arrow button to Connect and press the Right Arrow key to connect to the VPN Viewing Your VPN Status To see if you are connected to the VPN Press the Setup button Scroll to Status and press Select S
33. and press Select STEP 3 Scroll to Bluetooth Configuration and press Select STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key The mobile phone appears in the list of Bluetooth devices Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 NOTE Notall mobile phones support this function See the list of Bluetooth enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http www cisco com go smallbizsupport and also consult the latest Cisco SPA 525G2 release notes available at cisco com To import your mobile phone book into the personal address book on the Cisco SPA 525G2 STEP 1 Press the Directory softkey or press the Setup button and select Directories STEP 2 Select Personal Address Book 04 15 04 28p l SPA 525G2 Personal Address Book 198877 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 71 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone STEP 3 Press the Import softkey NOTE Depending on your mobile phone you may need to authorize the Bluetooth connection even if the phone is already paired with the Cisco SPA 525G The phone displays a status message about the import 04 1504 28p b SPA 525G2 o e T T 198878 Cisco Small Business IP Phone SPA 525G SPA
34. arm into the peg holes on the Cisco SPA 5008S Using the attachment arm screw secure the attachment arm to the second Cisco SPA 500S Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 109 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Configuring the Cisco SPA 500S Ay CAUTION Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA 5008S STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S Connect the other end of the auxiliary cable to this port STEP 9 Route the auxiliary cable inside the cable slot The Cisco SPA 500S is powered by the auxiliary cable with the Cisco SPA 525G 525G2 no additional power source is required Screw holes Peg holes Peg holes AUX IN e De port Cable AUX OUT slot port 235522 STEP 10 Attach the appropriate desktop stands to each unit Configuring the Cisco SPA 500S The Cisco SPA 500S can be configured to easily access other phone lines in the system For example buttons on the Cisco SPA 500S can be configured to monitor another extension speed dial a number transfer calls to another extension and more Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 110 w
35. ave more than two active lines you must scroll to choose the line you want to conference in STEP 2 Press Select Using the Phone Directories The Cisco SPA 525G 525G2 IP phone provides several different types of phone directories depending on the phone model and what the phone administrator has set up for the company In general the phones provide the following types of directories Personal Address Book The personal directory provides a place for you to store and view frequently dialed numbers You can also dial numbers from the directory Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 50 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Using the Phone Directories Corporate Directories Depending on your phone network configuration you may have one or more of the following directories available Corporate Directory XML Corporate Directory Directory using Lightweight Directory Access Protocol LDAP Using Your Personal Address Book To access the Phone Directory press the Directory button or press the Setup button select Directories and select Personal Address Book You have the following options in the Address Book _Options Press Options and choose one of the following Search Search for a name Delete Delete a contact Copy Copy a contact Paste Paste a contact Edit Dial Edit a contac
36. ays The web interface has several different tabs The tabs that allow you to configure options on your phone are the Phone and User tabs Click the tab names to switch between these tabs Configuring Your Address Book The Cisco SPA 525G 525G2 phone provides an address book for you to store and view frequently dialed numbers The address book appears on your phone and you can dial numbers from the directory To view and edit your address book STEP 1 Login to the web interface STEP 2 Choose the Personal Address Book tab A window appears with the listings for your address book To enter a new contact into the address book STEP 1 Inthe Personal Address Book tab click Add Personal Address Entry STEP 2 Enter the name office number home number or mobile number and ring tone for the new contact STEP 3 Click Submit All Changes The contact is added to your address book Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 95 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Setting Do Not Disturb STEP 4 Optional To add the contact to a speed dial a Click the Phone icon under Speed Dials b Choose the phone office home or mobile that you want to add as a speed dial c Choose the speed dial position to assign the contact d Press Confirm To remove a contact from the address book STEP 1 Inthe Personal Addre
37. co uk sales internetvoipphone co uk 0800 088 4846 Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA 525G 525Gz2 Support Cisco Small Business Support Community www cisco com go smallbizsupport Cisco Small Business Support and Resources www cisco com go smallbizhelp Phone Support Contacts www cisco com en US support tsd_cisco_small_business _support_center_contacts html Cisco Small Business Firmware Downloads Product Documentation www cisco com go smallbizfirmware Select a link to download firmware for Cisco Small Business Products No login is required Downloads for all other Cisco Small Business products including Network Storage Systems are available in the Download area on Cisco com at www cisco com go software registration login required IP Phone www cisco com go spa500phones Cisco Small Business IP Phone Accessories www cisco com en US products ps10042 tsd_products_support_series_home html Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com web partners sell smb Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP AVS www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Where to Go From Here Cisco Small Business www cisco com smb Home Cisco Small Business IP
38. com go smallbizsupport and also consult the latest Cisco SPA 525G2 release notes available at cisco com Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 76 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone To switch audio from your Cisco SPA 525G2 to your mobile phone on a connected call press the Handset softkey To switch audio back to the Cisco SPA 525G2 from your mobile phone on a connected call press the Handsfree softkey Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2 When a mobile phone call is incoming outgoing or connected on your Cisco SPA 525G2 the Cisco SPA 525G2 display shows information about your mobile phone NOTE Notall mobile phones support this function See the list of Bluetooth enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http www cisco com go smallbizsupport and also consult the latest Cisco SPA 525G2 release notes available at cisco com 04 1503 35p L 8 SPA525G2 1 Line 5 Connected From Anonymous Caller C lll 136 4 Kerry s iPhone Hold End Call t 198876 The display bubble shows the following information Battery indicator Shows the battery life left on your mobile phone Signal strength Shows the signal strength for your
39. creen rotates through available pictures that your phone administrator has made available on the phone Digital Frame Shows the background picture Trigger Interval Enter the number of seconds that the phone remains idle before the screen saver turns on Refresh Interval Enter the number of seconds before the screen saver should refresh if for example you chose a rotation of pictures STEP 6 Press Save Changing the Phone Wallpaper You can change the background picture on your phone to one stored in the phone or to one on a USB memory device attached to the phone Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 83 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using Ring Tones STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 If you are going to use a picture from the USB memory device perform the following steps Connect a USB storage device to your PC Create a directory named pictures on the USB device and copy the image files into that directory Image files must be between 30K and 300K in size The phone can only read 45 images from the USB device Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G 525G2 To change the background picture on your phone Press the Setup button Scroll to User Preferences and press Select Scroll to Scr
40. croll to VPN Status and press Select Creating and Using Speed Dials You can configure different types of speed dials You can assigned unused line buttons on your phone to act as a speed dial Depending on how your extensions are configured you can have up to 4 speed dials on the line buttons You can create speed dials assigned to a number that when pressed on the keypad dials the number assigned to it You can have up to 8 of these speed dials Each speed dial can be a phone number IP address or URL You can create and edit speed dials on the phone or by using your PC and the IP Phone Web Interface See Creating Speed Dials on page 100 for web instructions Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 63 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Creating and Using Speed Dials STEP STEP STEP STEP STEP STEP STEP STEP STEP 5 TIP STEP 6 Creating Speed Dials on Unused Line Buttons Press the unused line button and hold down for three seconds The Define Speed Dial window displays Enter the name for the speed dial Press the Down Arrow key to reach the phone number field Enter the phone number and press Save After creating the speed dial it displays next to the line button Press the line button to use the speed dial Creating Numerical Speed Dials Press
41. e Choose the Firmware Upgrade tab Click Firmware Upgrade Window Browse to select the firmware file from your PC Click Submit The firmware is installed and your phone reboots Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 102 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your Cisco SPA 525G 525G2 IP Phone otfrcnfa CISCO Figure 1 Cisco SPA 500S Attendant Console The Cisco SPA 500S is a 32 button attendant console for the Cisco SPA 500 Series IP Phones providing 32 three color red green and orange programmable LEDS with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring The Cisco SPA 5008S attaches to the Cisco SPA 525G 525G2 with the attachment Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 103 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone arm provided It obtains power directly from the Cisco SPA 525G 525G2 and does not require a separate power supply Two Cisco SPA 5008S units can be attached to a single Cisco SPA 525G 525G2 to monitor a total of 64 separate lines Connecting the Cisco SPA 500S Attendant Console to the Ci
42. e s Power If you are using an external power source plug it into the building s power source and plug the power supply into the phone base See Figure 1 on page 24 item 2 NOTE The Cisco SPA 525G 525G2 does not ship with a power supply If you are not using Power over Ethernet PoE you must order the PA 100 power supply separately from Cisco If you are using Power over Ethernet PoE to power the phone the phone will receive power when you connect an Ethernet cable from the phone s WAN port to a switch in your network that provides PoE See the Connecting Your Phone to the Wired Network section on page 29 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 28 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone Connecting Your Phone to the Computer Network 2 Connecting Your Phone to the Computer Network STEP 1 STEP 2 NOTE NOTE Connecting Your Phone to the Wired Network You connect your phone to the local network by using an Ethernet cable Plug the Ethernet cable into the back of the base station into the slot marked SW This port is labeled 4 on Figure 1 on page 24 Plug the other end of the Ethernet cable into the appropriate device on your network such as a network switch The Cisco SPA 525G 525G2 provides a second Ethernet port You can connect a PC to this port to provide network access to the PC This port is lab
43. e of the Cisco SPA 525Gz2 the order of devices in the Bluetooth Configuration gt Bluetooth Profiles list is used and the device with a higher priority is activated first Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen Press Scan to scan for your headset Depending on the network environment for example the number of Bluetooth devices and noise level your Bluetooth headset may not appear on the found devices list Ensure the headset is powered on and has Bluetooth activated and retry the scan In the list of found devices select your headset and press the Select button to edit the profile Scroll to PIN and enter the PIN for your Bluetooth headset Scroll to Connect Automatically and press the Right Arrow key to turn to On Press Connect The profile screen displays and a check mark appears next to the headset if the connection was successful Using a Headset with Your IP Phone Steps to use your headset with the SPA IP Phone may vary Consult the user documentation for your headset for more information To use a wired headset press the Headset button on your phone and dial the number to place a call or press the headset button to answer a ringing call To use anon Bluetooth wireless headset such as Jabra or Plantronics you may need to lift the receiver off hook before speaking or listening through the headset To use a Bluetooth headset make sure your headset is po
44. e the auxiliary cable inside the cable slot of the Cisco SPA 5008S AUX port 235518 AUXIN Cable slot port STEP 11 Attach the appropriate desktop stand to each unit AD ed ajiaji cisco cisco Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 108 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone NOTE STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 Connecting a Second Cisco SPA 500S A maximum of two Cisco SPA 500S attendant consoles can be connected to a Cisco SPA 500 Series IP Phone The instructions in this section are for connecting a second Cisco SPA 500S If you are not attaching a second Cisco SPA 5008 skip to Configuring the Cisco SPA 500S on page 110 Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as described in the Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone section on page 104 Align the left screw hole in the first Cisco SPA 500S with one of the holes on the attachment arm 500S left screw hole 235520 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 5008S Using the attachment arm screw secure the attachment arm to the first Cisco SPA 5008S Insert the pegs on the attachment
45. ection If you are using the Wireless G connection a separate power adapter PA 100 is required The Cisco SPA 525G 525G2 provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone This option is only available when phone is connected to the network via the wired Ethernet connection Unlike traditional phones the Cisco SPA 525G 525G2 requires a separate power source Either connect your phone to an Ethernet switch that provides Power over Ethernet PoE or use a Separate power adapter PA 100 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 8 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Overview of the Cisco SPA 525G 525G2 IP Phone 1 The Cisco SPA 525G 525G2 has a 320 x 240 color 3 2 inch LCD screen and provides up to five telephone extensions It provides the following hardware features 2 Ethernet 10 100 Mbps ports 802 3af Power over Ethernet support USB 2 0 host port for connecting a USB memory device to play MP3 music files all models or for use in charging a device such as a mobile phone Cisco SPA 525G2 model only AUX port to attach a Cisco SPA 500S attendant console Bluetooth capability for headset support Bluetooth capability for mobile phone pairing Cisco SPA 525G2 model 2 5mm stereo earphone jack for headset Wireless G client support Kensington security slot support Caring for
46. een Preferences and press Select Scroll to Wallpaper Press the Right Arrow key to select an image to use as the wallpaper Use the navigation arrows to choose an image Press Select to choose the image or to preview how the image will look on your phone select the image and press View Press Select to choose the image or use the Previous Next and Back keys Press Save Using Ring Tones STEP 1 STEP 2 STEP 3 Each extension of your phone can have a different ring tone To change a ring tone Press the Setup button Scroll to User Preferences and press Select Scroll to Audio Preferences and press Select Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 84 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Accessing Weather and News on Your Phone STEP 4 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key STEP 5 Scroll through the ring tones and press Play to play the highlighted ring tone Press Select to choose the highlighted ringtone for that extension Accessing Weather and News on Your Phone STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 You can access some pre configured weather and news web services on your IP phone if enabled by your phone administrator To access these services Press the Setup button Select Web A
47. eled 3 in the Cisco SPA 525G 525G2 IP Phone Connections graphic This port cannot be used when the phone is connected to the network via the built in Wireless G client Connecting Your Phone to the Wireless Network The PC port is not supported in wireless operation The PC port is only supported in a wired operation The Cisco SPA 525G 525G2 phone supports a direct connection to the wireless network Before setting up the wireless network you need to Know the wireless security type for your router The Cisco SPA 525G 525G2 works with the following security types WEP Wired Equivalent Privacy With this type of security you need to enter a 64 or 128 bit key on the phone or a more easily remembered passphrase to generate the key The phone then authenticates with your router to provide a secure connection WPA W i Fi Protected Access The Cisco SPA 525G 525G2 supports WPA PSK WPA2 PSK WPA Enterprise and WPA2 Enterprise With this type of security you will at the very minimum be required to enter a password on the phone The phone then authenticates with your router to provide a secure connection Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 29 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 1 STEP 2 STEP 3 Determining Your Wireless Router Security Type If you do not know yo
48. ers dialed from your phone Received Calls Shows information for the last 60 answered calls Missed Calls Shows the last 60 missed calls STEP 3 Optional To add a call from one of these lists to your address book click the Address Book icon under the Add column Edit any information and press Submit All Changes Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 99 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Creating Speed Dials Creating Speed Dials You can configure up to 8 speed dials Each speed dial can be a phone number IP address or URL To create or edit a speed dial STEP 1 Login to the web interface STEP 2 Choose the Speed Dials tab STEP 3 Enter the name and number for the speed dial entries you want to create or edit Remember to enter any digits you must dial to reach an outside line STEP 4 Click Submit All Changes Configuring Wi Fi You can configure your Wi Fi connection from the web interface See Connecting Your Phone to the Wireless Network page 29 for more information on the types of wireless connections supported To configure your wireless connection STEP 1 Login to the web interface STEP 2 Choose the Wi Fi tab STEP 3 Ensure Wireless Enable is set to On STEP 4 To manually enter a Wi Fi profile choose Wi Fi Profile from the Wi Fi Device list and proceed to the next section To use WPS
49. ersonal Address book Choose a number and press the Dial softkey Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 73 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone Scroll to select a recently called number and press the Select button NOTE If you usually enter a digit before dialing such as 9 to reach an outside line remember that this call is made through your mobile phone You should follow the usual practice for making calls on your mobile phone for example you probably do not dial a digit to reach an outside line on your mobile phone The outgoing call appears on both your Cisco SPA 525G2 and your mobile phone display The Cisco SPA 525G2 displays an off hook icon next to the mobile phone display name 04 1503 33p L 1 Line 5 Calling To End Call 198873 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 74 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone After the call is connected the icon next to the mobile phone display shows that the call is established The audio goes through the Cisco SPA 525Gz2 although the mobile phone display also shows a connected call 04 1503 35p i u SPA 525G2_ 1 Line 5 Co
50. es Scroll to the LDAP Directory and press Select Choose the type of search to perform and press Select Simple Search Enter a last name and press Search A first name may be required if too many results are found for the last name Advanced Search The fields available in advanced search depend on your system configuration Enter information into the fields and press Search In the results press Dial to dial the contact or choose one of the other options Using the Call History Lists STEP 1 STEP 2 You can also view the Call History Lists from your PC using the IP Phone Web Interface See the Viewing Call History Lists section on page 99 Viewing the Call History Lists To view the Call History lists Press the Setup button Scroll to Call History and press Select Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 54 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Using the Call History Lists STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 NOTE Select the Call History list you want to view Available Call History lists are All Calls Shows all calls placed received and missed on the phone Missed Calls Shows the last 60 missed calls Received Calls Shows the caller ID of the last 60 answered calls Placed Calls Shows all calls placed from the phone Press
51. etup Wizard User Guide Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 38 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA 525G 525G2 IP phone It includes the following sections Placing or Answering a Call page 40 Adjusting Call Volume and Muting page 41 Putting a Call on Hold page 41 Resuming a Call page 41 Ending a Call page 41 Transferring Calls page 42 Redialing page 43 Viewing and Returning Missed Calls page 43 Turning the Missed Calls Shortcut On and Off page 44 Forwarding Calls page 44 Setting Do Not Disturb page 46 Picking Up a Call page 48 Parking a Call page 48 Placing a Three Way Conference Call page 50 Using the Phone Directories page 50 Using the Call History Lists page 54 Setting or Changing a Phone Password page 56 Accessing Voicemail page 58 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 39 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Placing or Answering a Call Placing or Answering a Call NOTE You may have to dial a number or numbers to reach an outside line Ask your phone administrator To place or answer a call do one of these Pick up the receiver Press the Speaker button Press the Headset button Press a green
52. eys appear over their associated soft buttons If the phone does not display this screen confirm your installation and connections If these are correct try unplugging the phone and plugging it back in again If you still don t see the display then contact your Phone Administrator or Internet Telephony Service Provider ITSP Upgrading Your Phone s Firmware Your phone ships with pre installed firmware However later firmware versions may be available that add features and fix problems with your phone You may need to upgrade your phone to the latest firmware for ideal performance ZN CAUTION If you are using your phone with an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 37 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Upgrading Your Phone s Firmware There are two ways to upgrade your phone s firmware Download the firmware to your PC and log in to the web interface to run the upgrade procedure See the Upgrading Firmware section on page 102 Upgrade using the Cisco SPA 9000 Voice System Setup Wizard if your phone is part of a Cisco SPA 9000 Voice System network See the Cisco SPA 9000 Voice System S
53. g Your Mobile Phone Address Book into the Cisco SPA 525G2 Making a Mobile Phone Call Using Your Cisco SPA 525G2 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2 Charging Your Mobile Phone Using Your Cisco SPA 525G2 Playing MP3 Files on Your Phone Creating the Playlist Playing Songs Changing the Left and Right Channel for Stereo Headsets Using the Paging Feature Paging Another Phone Paging a Group of Phones Configuring Auto Answer 59 60 60 60 61 61 62 63 64 64 65 65 66 67 68 71 73 76 76 77 78 78 78 79 80 81 81 81 81 Cisco Small Business IP Phone SPA 525G G2 SIP User Guide www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Contents Customizing Your LCD Screen 82 Changing the LCD Screen Contrast 82 Setting the Screen Backlight Timer 82 Configuring the Phone Screen Saver 83 Changing the Phone Wallpaper 83 Using Ring Tones 84 Accessing Weather and News on Your Phone 85 Accessing Weather Information 85 Accessing News 86 Configuring Date and Time Parameters on Your Phone 87 Using Star Codes 88 Restarting Your Phone 90 Viewing Phone Network and Call Information 90 Viewing Phone Information 90 Viewing Network Information 91 Viewing Phone Line and Extension Information 91 Viewing Peripheral Status 92
54. g guidelines apply Use the keypad to enter numbers and characters pressing the key multiple times to select the correct number or letter Press the number key multiple times to move to a different letter under that number For example to enter Mary you would press 6 five times rapidly and then pause for M press 2 and then pause for A press 7 three times rapidly for r then press 9 three times rapidly for y Available characters are shown in the following table Key Character Set 1 1 2 abc2ABC 3 def3DEF 4 ghi4GHI 5 jkI5JKL 6 mno6MNO 7 paqrs7PQRS 8 tuv8TUV 9 wxyz9WXYZ 0 Space 0 gt lt amp _ P Use the delChar softkey button to backspace and delete the last character Use the Option gt Clear softkey button to remove the entire entry Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 16 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started 1 Using Phone Hardware and Accessories Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone To use the speakerphone press the Speaker button the handset can be either on or off hook Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers For the latest supported models contact your reseller Additional information can
55. ghlight the entry you want You can press Dial to call the contact or Option to delete copy or edit the contact Deleting a Contact To delete a contact STEP 1 Inthe Personal Address Book screen highlight the contact you want to delete STEP 2 Press Option and select Delete STEP 3 Press OK to delete the contact Editing a Contact To edit a contact s phone information STEP 1 Inthe Personal Address Book screen highlight the contact you want to edit STEP 2 Choose one of the following Press the center Select button to choose the contact and edit the numbers in the entry Use the delChar key to delete numbers individually or press Option and choose Clear to delete all numbers and start over Press Save when finished Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 53 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Using the Call History Lists NOTE STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 STEP 4 Using the Corporate Directory Depending on your Internet Telephony Service Provider or corporate network setup you may not have a corporate directory available to you To use the corporate directory Press the Setup button and select Directories Scroll to the Corporate Directory you want to view and press Select To use the Lightweight Directory Access Protocol LDAP directory Press the Setup button and select Directori
56. he Right Arrow key to turn Do Not Disturb on Press Save To turn off Do Not Disturb choose one of the following options Press the Cir DND softkey on your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll to Do Not Disturb Press the Right Arrow key to turn Do Not Disturb Off Press Save Configuring Call Waiting STEP 1 Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 47 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Picking Up a Call STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off STEP 5 Press Save Picking Up a Call You can pick up a call that is ringing at another extension Depending on the way your phone network is configured you can pick up a call ringing at any extension or you may have a group of phones configured where members of the group can pick up a call ringing at any group member s phone To pick up a ca
57. he Volume button while not on a call adjusts the volume of the phone s ringer Using Mute To mute the phone microphone speaker or headset microphone press the Mute button on the phone The button lights red Press the Mute button again to unmute Putting a Call on Hold To put a call on hold press the Hold button A series of beeps indicates the call is on hold Resuming a Call To resume the call press the flashing red line button for the call If you have multiple calls all calls are put on hold except the active call Ending a Call To end a call f you are using the handset hang up f you are using the speakerphone press the Speaker button If you are using the headset either press the Headset button wired or replace the receiver wireless Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 41 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Transferring Calls Transferring Calls STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 You can perform two types of transfers Attended You call the person to whom you are transferring the call and speak to them before transferring the call Blind You transfer the call without speaking to the other party to which you are transferring the call Performing an Attended Transfer During an active call or a call on hold press Transfer Either Enter
58. he person you call To block Caller ID STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Block Caller ID and press the Right Arrow key to choose On STEP 5 Press Save Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message when calling your phone if anonymous calls are blocked To block anonymous calls STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 60 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Configuring Privacy and Security Features STEP 4 STEP 5 Scroll to Block Anonym Call and press the Right Arrow key to choose On Press Save Using Secure Call With the secure call feature the active call is encrypted so that others cannot eavesdrop Before enabling Secure Call ask your phone administrator if Secure Call is available NOTE Your phone must be part of a Cisco SPA 9000 Voice Network and your service provider must install a mini certificate to enable this feature To use secure call STEP 1
59. in a list such as the Missed Calls screen Directory Access your personal address book See Using Your Personal Address Book on page 51 DND Do Not Disturb prevents incoming calls from ringing your phone See Setting Do Not Disturb on page 46 Edit Opens an item so that you can edit numbers or letters or enable or disable a feature EditDial Edits a number before dialing End Call Disconnects a call Forward Forwards calls coming to your phone See Forwarding Calls on page 44 GrPickup Allows you to pick up answer a call at that is ringing at another extension in your group See Picking Up a Call on page 48 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 13 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Understanding Your Phone s Lines and Buttons Table 2 Cisco SPA 525G 525G2 Softkey Buttons Button Function Handset Switches audio from the Cisco SPA 525G2 to your Bluetooth enabled mobile phone See Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone on page 65 Handsfree Switches audio from your Bluetooth enabled mobile phone to the Cisco SPA 525G2 See Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone on page 65 Hold Places a call on hold See Putting a Call on Hold on page 41 Ignore Ignores an inco
60. inksys g The router supports different types security s s Security Mode WPA Personal 3 WPA Enterprise Allow PCs on the same Ri WEP wireless network name Enabled y rsonal Mixed SSID to see each other bela terp e A2 Personal an WPA Algorithm TKIP v WPA2 rise Mixed WEP for Wired Shared Secret Equivalent Privacy while RADIUS stands for Key Renewal 3600 seconds Remote Authentication Dial In User Service More Cisco Systems 189992 To set up the Cisco SPA 525G 525G2 wireless connection STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network remove it and reboot the phone If an Ethernet connection is present on the phone it is used instead of the Wi Fi connection STEP 2 Press the Setup button on your phone STEP 3 Scroll to Network Configuration and press Select STEP 4 Inthe Wi Fi field press the Left or Right Arrow key to turn Wi Fi On Press the Save softkey Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 32 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 5 STEP 1 STEP 2 Scroll to Wi Fi Configuration and press the Right Arrow key Choose one of the following options Wireless Profile Use this option to add a new wireless profile either manually or by scanning for available networks edit an exis
61. left above the song length display shows the audio destination of speaker handset or headset see the following graphic 10 30 08 02 35 0 A Happy Song 10 30 08 02 33 u 10 30 08 0250 i lB A Happy Song Changing the Left and Right Channel for Stereo Headsets When using a stereo headset inserted into the Cisco SPA 525G 525G2 you may need to switch the audio left and right channels to hear the correct audio channel in the right or left ear To change the audio STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Audio Preferences and press Select STEP 4 Press the Right Arrow key to set Swap L R Channel to On STEP 5 Press Save Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 80 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Paging Feature Using the Paging Feature Your Cisco SPA 525G 525G2 can automatically answer pages from other Cisco SPA phones in the phone system When your phone is paged the phone emits a series of beeps and two way audio is established between your phone and the phone that called you You do not have to accept the page NOTE This feature must be configured by your phone administrator Paging Another Phone To page another phone dial 96 plus the extension of the phone you are paging If the phone you are paging is not
62. ll ringing at an extension in your group STEP 1 Press GrPickup The phone displays any extensions in the group that have ringing calls STEP 2 Choose the call you want to pick up and press Dial To pick up a call ringing at any extension STEP 1 Press the Pickup button STEP 2 Enter the extension number of the phone from which you are picking up the call and press Dial STEP 3 Select the call from the list and press Dial again Parking a Call You can park a call on a designated line so that another person in your company can pick up the call The call is active until it is unparked or the caller hangs up NOTE Notall phone systems support call park If this feature is not working check with your phone administrator Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 48 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Parking a Call To park a call STEP While on an active call press the Park button STEP Enter a number to identify the park line and press Dial The park line number does not correspond with an actual phone extension number You can pick any easily remembered number The call is then parked on that line and the caller hears on hold music or messages STEP You or another person must then unpark the call To unpark a call you can either use the Unpark button if you know
63. ming call Join Connects a conference call List In some menus shows a list of configured items for example a list of locations for weather or news Miss Displays the list of missed calls Next Moves to the next item in a list for example a song in the MP3 Playlist Option Enters a sub menu Park Parks a call at a designated park number The call is active until you unpark it or the caller disconnects See Parking a Call on page 48 Paste Pastes the item you copied into a list or field PickUp Allows you to pick up answer a call that is ringing at another extension See Picking Up a Call on page 48 Play Plays a selected item such as a song or a ringtone Previous Moves to a previous item in a list for example a song in the MP3 Playlist PrivHold Puts a call on hold on an active shared line Redial Brings up the list of recently dialed numbers See Redialing on page 43 Refresh Refreshes the screen Useful after changing a configuration or when you want to update information such as weather Resume Resumes a Call that is on hold Save Saves your changes Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 14 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started 1 Using the Keypad and Buttons with Menus Table 2 Cisco SPA 525G 525G2 Softkey Buttons Button Function Scan Scans for wireless networks or Bluet
64. mobile phone Network optional May show the phone network for your mobile phone Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 77 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone Charging Your Mobile Phone Using Your Cisco SPA 525G2 You can use the USB port on the Cisco SPA 525G2 model to charge your Bluetooth enabled mobile phone if your phone has a mini USB port USB port Playing MP3 Files on Your Phone Your phone contains an audio player that can play mp3 files To play music on your phone you must load the audio files onto a USB memory device not sold with the phone The phone reads the files from the device so the device must remain inserted while playing the files NOTE Only MP3 music with no Digital Media Rights protection can be played on the Cisco SPA 525G 525G2 IP Phone Creating the Playlist NOTE The MP3 playlist on the Cisco SPA 525G 525G2 is limited to 48 songs Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 78 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone STEP STEP STEP STEP STEP STEP STEP STEP Connect a USB storage device to your PC Create a directory named mp3 on the USB device and copy the audio files into tha
65. network STEP 2 Optional Press the Right Arrow key under Security Mode to set the security options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 35 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone Connecting Your Phone to the Computer Network 2 WPA WPA2 Enterprise You must enter the Cipher Type TKIP or AES CCMP and the EAP Type TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 36 STEP 3 To save asa wireless profile press Save Uploading Security Certificates to the Phone If you are using some types of wireless security for example WPA2 Enterprise you will need to upload security certificates to the phone Certificates must be in the following format Root certificate DER encoded binary x 509 CER
66. ng the Down Arrow key to scroll through the article Press Prev or Next to go to other articles in the news category Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 86 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Configuring Date and Time Parameters on Your Phone Configuring Date and Time Parameters on Your Phone The date and time for your phone normally come from the phone server However if you need to change some date and time parameters you can follow these steps STEP 1 Press the Setup button STEP 2 Scroll to Device Administration and press Select STEP 3 Scroll to Date Time and press Select STEP 4 Scroll to the date and time setting that you want to change Time Zone Adds or subtracts hours to Greenwich Mean Time or Western European Time Press the Right Arrow key to change the time zone Press Save Daylight Saving Adjusts the time on your phone at the twice yearly adjustment intervals for Daylight Saving Time Press the Right Arrow key to turn Daylight Saving Time to On or Off Automatic Mode Configures your phone to receive the time and date from the phone server Press the Right Arrow key to turn automatic mode to On or Off Press Save NTP Server 1 and NTP Server 2 Configures your phone to receive the time and date from a Network Time Protocol server Enter the name or the IP address of the server and press
67. nnected 136 From Anonymous Caller 3 06 Biss C ilil 136 4 136 Kerry s iPhone End Call o 198875 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 75 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone Receiving Mobile Phone Calls Using the Cisco SPA 525G2 If your mobile phone is paired with the Cisco SPA 525G2 an incoming call to your mobile phone is also shown on the Cisco SPA 525Gz2 04 1503 34p ba SPA525G2__ 1 Line 5 Ringing From Linksys Work Phone C lll Answer Ignore 198874 Do one of the following Press the Answer softkey to connect to the call Press the red flashing line button associated with your mobile phone Pick up the Cisco SPA 525G2 handset Press Ignore to ignore the call Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone NOTE Youcan only switch audio back and forth between the Cisco SPA 525G2 and your mobile phone if the call is connected using the Cisco SPA 525G2 to mobile phone feature For example you cannot switch a call on your Cisco SPA 525G2 that is not associated with your mobile phone Not all mobile phones support this function See the list of Bluetooth enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http www cisco
68. nternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Connecting Your Phone to the Computer Network e Enter the PIN into the field that allows you to setup wireless devices using a PIN f Save your changes g On the Cisco SPA 525G 525G2 with PIN Configuration highlighted press Select To add the connection as a profile press OK Your phone may reboot before the Wi Fi connection is working Manually Adding a Wireless Profile on the Cisco SPA 525G 525G2 To add a new wireless network profile STEP 1 Inthe Network Configuration screen ensure Wi Fi is enabled STEP 2 Scroll to Wi Fi Configuration Press the Right Arrow key to enter the Wi Fi Configuration screen STEP 3 Select Wireless Profile Any previously configured wireless profiles are displayed STEP 4 Do one of the following Scan for available networks See Scanning for Available Networks page 34 Manually add the network See Manually Adding a Network page 35 Scanning for Available Networks NOTE If your router has SSID router name broadcast disabled it may not appear in the list of networks In that case you need to manually add it see Manually Adding a Network page 35 STEP 1 Inthe Wireless Profile screen press Scan STEP 2 Inthe list of available networks scroll to the desired network and click Add to select the highlighted network Cisco Small Business IP Phone SPA 525G SPA 525G2
69. o play Alpha Press to enter alphabetic characters in a data entry field Answer Answers an incoming call Back Returns you to the previous screen Barge Press to interrupt a call on a shared extension Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 12 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Understanding Your Phone s Lines and Buttons Table 2 Cisco SPA 525G 525G2 Softkey Buttons Button Function BlindXfer Performs a blind call transfer See Performing an Unattended Blind Transfer on page 42 Call Rtn Returns the last missed call by dialing the number that called you See Viewing and Returning Missed Calls on page 43 Clear Deletes an entire text number field Clr DND Clears Do Not Disturb Clr Fwd Clears Call Forward Conf Initiates a conference call See Placing a Three Way Conference Call on page 50 ConfLx Conferences existing active calls on the phone together Connect Connects to the selected item for example to the wireless network or Bluetooth device Copy Copies the selected item for example a contact in the Address Book delChar Deletes the last number or letter Delete Deletes an entire item for example a number from the Call History list Dial Dials the string of numbers that you have entered or the number that you have highlighted
70. olume button Press to increase the volume and press to lower the volume of the handset headset speaker when the handset is off hook or ringer when the handset is on hook 14 Headset button Press to turn the headset on or off When the headset is on the button glows green 15 Speaker button Press to turn the speaker on or off When the speaker is on the button glows green 16 Keypad Press keys to dial phone numbers enter letters and choose menu items Softkey Buttons The phone displays four softkey buttons at a time on the LCD screen Different softkey buttons display depending on the phone screen or menu that is shown Press the Right Arrow or Left Arrow keys to see additional softkeys The following table shows some of the typical Cisco SPA 525G 525G2 softkey buttons that are available in alphabetical order You may not have all of these softkey buttons on your phone and you may have additional buttons that are not listed here For example your phone administrator may also provide custom softkey buttons on your phone such as buttons that provide a speed dial toa company number or that access a specialized program that runs on your phone Contact your phone administrator for more information Table 2 Cisco SPA 525G 525G2 Softkey Buttons Button Function Add Adds a new item for example a new directory entry AddList Creates a list for example of MP3 files t
71. one co uk sales internetvoipphone co uk 0800 088 4846 Contents Connecting Your Phone to the Computer Network 29 Connecting Your Phone to the Wired Network 29 Connecting Your Phone to the Wireless Network 29 Determining Your Wireless Router Security Type 30 Using Wi Fi Protected Setup with the Cisco SPA 525G 525G2 33 Manually Adding a Wireless Profile on the Cisco SPA 525G 525G2 34 Uploading Security Certificates to the Phone 36 Verifying Phone Startup 37 Upgrading Your Phone s Firmware 37 Chapter 3 Using Basic Phone Functions 39 Placing or Answering a Call 40 Using Dial Assistance 40 Adjusting Call Volume and Muting 41 Adjusting Call Volume 41 Using Mute 41 Putting a Call on Hold 41 Resuming a Call 41 Ending a Call 41 Transferring Calls 42 Performing an Attended Transfer 42 Performing an Unattended Blind Transfer 42 Redialing 43 Viewing and Returning Missed Calls 43 Returning a Missed Call 43 Viewing a List of Missed Calls 43 Turning the Missed Calls Shortcut On and Off 44 Cisco Small Business IP Phone SPA 525G G2 SIP User Guide 2 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Contents Forwarding Calls 44 Forwarding Calls to a Single Number 45 Forwarding Calls When Your Phone is Busy 45 Forwarding Calls When You Don t Answer the Phone 46 Delaying Call Forwarding When You Don t Answer the Phone 46 Stopping Call Forwarding 46 Setting Do Not Disturb 46
72. one peripherals such as a USB memory stick or a Cisco SPA 500S attendant console STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Peripheral Status and press Select You can view the following information USB Status Attendant Console Attn Cons Status Viewing the Wireless Connection Status If you have set up your wireless connection described in Connecting Your Phone to the Wireless Network section on page 29 you can view the status of your wireless connection STEP 1 Press the Setup button STEP 2 Scroll to Network Configuration and press Select Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 92 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features Advanced Menus for Technical Support Personnel 4 STEP 3 Select Wi Fi Configuration and press the Right Arrow key STEP 4 Scrollto Wireless Status and press Select The status SSID name and signal strength are displayed Press Detail for more information Advanced Menus for Technical Support Personnel A CAUTION These menus are used to configure and troubleshoot your phone and the phone network You should not change these settings or perform these actions unless directed to do so by your Administrator Settings Menu Network Configuration Connection Type Static IP Address Settings CDP VLAN VLAN ID M
73. ooth devices Select Selects the highlighted item on the LCD screen Transfer Performs a call transfer See Transferring Calls on page 42 Unpark Connects to a parked call See Parking a Call on page 48 View Displays more information about a selected item XferLX Transfers existing active calls on the phone Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub menu item For example to reach the Call History menu press the Setup button and press 2 10 23 08 06 56 we ii Information and Settings Directories Call History Speed Dials MP3 Player Web Applications User Preferences E Network Configuration Select E NOTE Menus and options can change depending on the software release Using the Navigation Button Use the navigation button to scroll up or down through the menu items and then press the Select softkey button or the center Select button to choose the highlighted item Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 15 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and or softkey buttons In general the followin
74. ord for your phone to prevent unauthorized use To set a password for your phone Press the Setup button Scroll to Device Administration and press Select Select Set Password Enter your old password leave blank if you have never set a password Press the Down Arrow key to go to New Password Enter your new numeric password Press the Down Arrow key to go to Re enter New Password Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 56 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Setting or Changing a Phone Password STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP STEP 1 Reenter the same password Press Save To delete a password Press the Setup button Scroll to Device Administration and press Select Select Set Password Enter your old password Press the Down Arrow key to go to New Password Leave the New Password and Reenter New Password fields empty Press Save Logging In and Logging Out of Your Phone After you ve set a password you can log in and out of your phone Logging out leaves the phone locked so that no one can access the directory call history user preferences and other features on your phone If you are ina menu for example Directories and are not logged in the system prompts you for your password Enter your password and press Login To log in thr
75. oth Your Cisco SPA 525G2 will operate with your Bluetooth enabled mobile phone or operate with a Bluetooth headset See Connecting Bluetooth Headsets section on page 18 for more information on Bluetooth headsets NOTE Your Cisco SPA 525G2 will connect to only one device at a time either the Bluetooth headset or the Bluetooth enabled mobile phone If multiple Bluetooth devices are in range of the Cisco SPA 525Gz2 the order of devices in the Bluetooth Configuration gt Bluetooth Profiles list is used and the device with a higher priority is activated first Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen Press Scan to scan for your mobile phone Depending on the network environment for example the number of Bluetooth devices and noise level your Bluetooth headset may not appear on the found devices list Ensure the headset is powered on and has Bluetooth activated and retry the scan In the Select a Bluetooth Device to Pair list select the mobile phone to which you want to pair and press Connect Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 67 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone Initiating Pairing from Your Bluetooth Enabled Mobile Phone NOTE The procedure varies depending on your phone model You must tu
76. ough the Administration menu Press the Setup button 2 Scroll to Device Administration and press Select 3 Scroll to Login and press Select 4 Enter your password and press Login Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 57 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Accessing Voicemail Accessing Voicemail STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 TIP STEP 6 To access voicemail press the Messages button on your phone Your phone administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number for your voicemail for example if your phone is not part of a Cisco SPA 9000 Voice System and you have external voicemail perform the following steps Press the Setup button Scroll to User Preferences and press Select Scroll to Call Preferences and press Select Scroll to Voice Mail Enter the number to dial for voicemail For a Cisco SPA 9000 Voice System this is normally vmm For an external system enter the phone number including any digits you must dial to reach an outside line To enter digits press Option and choose Input Num To clear the field of a previous entry press Option and choose Clear Press Save Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide
77. our mobile phone the Cisco SPA 525G2 display screen assigns one of your line buttons to the mobile phone A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone name number or other identifier such as the phone model for your phone 04 15 02 55p b 4 SPA 525G2 Kerry s iPhone Redial Directory Forward DND 198871 NOTE Thename number or other identifier shown depends on whatis configured on your mobile phone If you have not configured a name on your phone the phone may display your phone number or some other identifier such as the phone model The display name can vary depending on your phone model and configuration The Bluetooth phone icon colors show the status of your mobile phone and or the Cisco SPA 525G2 No icon Bluetooth is disabled Gray icon Bluetooth is enabled but the phones are not connected Blue icon Bluetooth is enabled and the Cisco SPA 525G2 is connected to a headset Green icon Bluetooth is enabled and the Cisco SPA 525G2 is connected to a mobile phone To verify the mobile phone configuration Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 70 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone STEP 1 Onthe Cisco SPA 525G2 press the Setup Button STEP 2 Scroll to User Preferences
78. ppear to the person you call To block Caller ID STEP 1 Login to the web interface STEP 2 Inthe Voice tab User menu under Supplementary Services locate the Block CID Setting field STEP 3 Choose yes or no to enable or disable STEP 4 Atthe bottom of the page click Save All Settings Your phone reboots Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 98 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Blocking Anonymous Calls Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message To block anonymous calls STEP 1 Log in to the web interface STEP 2 Inthe Voice tab User menu under Supplementary Services locate the Block ANC Setting field STEP 3 Choose yes or no to enable or disable STEP 4 Atthe bottom of the page click Save All Settings Your phone reboots Viewing Call History Lists To view Call History Lists STEP 1 Login to the web interface STEP 2 Choose the Call History tab A window appears with the call history for your phone Select a call history list to show from the drop down list All Calls All calls placed to and from your phone Placed Calls Shows information for the last 60 numb
79. pplications Select the type of service Accessing Weather Information You can view weather information for a maximum of three cities To add a city In the Web Applications screen select Weather Press Add Enter the city name or zip code and press Search Select the city from the list of results and press Add To view a city In the Web Applications screen select Weather Weather information for the first entry in the list of cities is displayed To view other cities on the list press List and select the city Then press View Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 85 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Accessing Weather and News on Your Phone TIP Press Refresh to update weather information when viewing the weather screen To edit the list of cities STEP 1 Inthe Web Applications screen select Weather STEP 2 To move entries up or down in the list or delete an entry select the city you want to move press Option and choose Move Up Move Down or Delete Accessing News STEP 1 Inthe Web Applications screen select News STEP 2 Scroll to select the type of news you want to view Local World Finance Sports Politics STEP 3 Press Select to bring up the list of articles and use the Up and Down Arrow keys to scroll through them STEP 4 Press View to read an article usi
80. ries 1 STEP 4 With Bluetooth selected press the Right Arrow key to turn Bluetooth On 04 15 02 54p i 8 SPA525G2 Bluetooth Configuration Bluetooth 198870 STEP 5 Press Save After enabling Bluetooth create a profile for your headset STEP 1 Enable Bluetooth as described above STEP 2 Press the Setup button STEP 3 Scroll to User Preferences and press Select STEP 4 Scroll to Bluetooth Configuration and press Select STEP 5 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following Phone Your Cisco SPA 525G2 will pair with a Bluetooth headset only Choose this option if you will not use the Cisco SPA 525G2 with a Bluetooth enabled mobile phone Both Your Cisco SPA 525G2 will use a Bluetooth headset or operate with your Bluetooth enabled mobile phone See Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone on page 65 for more information on using the Cisco SPA 525G2 with your mobile phone Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 19 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Using Phone Hardware and Accessories 1 STEP 6 STEP 7 NOTE STEP 8 STEP 9 STEP 10 STEP 11 NOTE NOTE Your Cisco SPA 525G2 will connect to only one device at a time either the Bluetooth headset or the Bluetooth enabled mobile phone If multiple Bluetooth devices are in rang
81. rn Bluetooth on and you may need to configure a separate setting to make your mobile phone discoverable by other devices The following example uses an Apple iPhone Before starting it s helpful to find the MAC address of your Cisco SPA 525G2 IP phone From your IP phone go to the Setup menu and select Status Select Product Information The MAC address is displayed STEP 1 On your iPhone click Settings STEP 2 Under General choose Bluetooth Ensure Bluetooth is turned on all AT amp T E 2 51 PM am General Bluetooth Bluetooth on E M Devices 00270D581F18 Not Paired Now Discoverable 198864 STEP 3 In the Bluetooth Window under Devices find the MAC address of your Cisco SPA 525G2 IP phone STEP 4 Select the MAC address of the Cisco SPA 525G2 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 68 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone STEP 5 Enter the PIN the default is 0000 and press Connect atl AT amp T E 2 52 PM am Cancel 00270D581F18 Connect Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 69 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone When paired with y
82. round photo and photo album 5 Line keys Indicates phone line status Your phone may vary but typically when lit Green Line is idle Red steady Line is active or in use Red blinking Line is on hold Orange Line is unregistered cannot be used Flashing Orange The phone is not connected to the network 6 Softkey buttons Press a softkey button to perform the action on the label on the LCD screen above 7 Navigation button Press in each direction to scroll through items on the LCD screen 8 Center Select button Press this button to select the option or menu that is highlighted on the LCD screen 9 Messages button Press to access voice mail must be set up by your phone administrator 10 Hold button Press to place a call on hold 11 Setup button Press to access the phone s configuration menu to configure features and preferences Such as your directory and speed dials access your call history and set up functions such as call forwarding 12 Mute button Press to mute or unmute the phone When the phone is muted the button glows red A flashing red mute button indicates that the phone has no network connectivity Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 11 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started Understanding Your Phone s Lines and Buttons 1 Table 1 IP Phone Components Phone Feature Description 13 V
83. sco SPA 525G 525G2 IP Phone To connect the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP phone you need the following Cisco SPA 500S Attendant Console Attachment Arm Two 2 Attachment Arm Screws Auxiliary Interconnect Cable Stand A CAUTION Power off the Cisco SPA 525G 525G2 before attaching or detaching the Cisco SPA 500S Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 104 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone Connecting a Single Cisco SPA 500S STEP 1 Turn both the Cisco SPA 525G 525G2 and Cisco SPA 500S face down STEP 2 Align the screw hole in the Cisco SPA 525G 525G2 with one of the holes on the attachment arm STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G 525G2 Peg holes IP phone A screw hole abale cisco 5PA5256 CON IP Phone 235515 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 105 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone STEP 4 Using an attachment arm screw secure the attachment arm to the Cisco SPA 525G 525G2 STEP 5 Align the righ
84. sections for information on the types of call forwarding Forwarding Calls to a Single Number STEP 1 Inthe Call Preferences screen scroll to Forward All Number STEP 2 Enter a number to which to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required TIP If you need to enter a URL press Option and choose Input IP before entering the call forwarding information STEP 3 Press Save Forwarding Calls When Your Phone is Busy STEP 1 Inthe Call Preferences screen scroll to Forward Busy Number STEP 2 Enter vm for voice mail or a number to which to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required STEP 3 Press Save Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 45 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Setting Do Not Disturb STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 Forwarding Calls When You Don t Answer the Phone In the Call Preferences screen scroll to Forward No Ans Number Enter vm for voice mail or a number to which to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to enter an
85. sing the Cisco SPA 500S The functions of Cisco SPA 500S buttons may differ depending on configuration However in general you can Monitor an extension by viewing its color The LED color of a line button gives you information about the line being monitored Green The line is idle Red steady The line is in use Red blinking The line is ringing Orange steady The line is not registered there is a problem with phone connectivity Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 111 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Monitoring the Cisco SPA 500S Orange blinking The line is not configured properly Off The line is not configured Transfer a call by pressing the line button on the Cisco SPA 500S when an incoming call is ringing Diala configured extension by pressing the green line button on the Cisco SPA 500S Pick up a call ringing at the extension by pressing the flashing red line button Monitoring the Cisco SPA 500S To view the status of the Cisco SPA 500S perform the following steps STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Peripheral Status and press Select STEP 4 The status is shown in the Att Cons fields Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 112 www InternetVoipPhone
86. sk stand with the slots on the back of the phone STEP 2 Slide the bottom tabs into the slots STEP 3 Lightly press down on the top of the desk stand It should easily slide into the top slots Do not force Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 25 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Optional Mounting the Phone to the Wall Optional Mounting the Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 26 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Optional Mounting the Phone to the Wall STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 27 Installing Your Phone 2 Connecting Your Phone s Power STEP 5 Hang onto screws mounted in the wall Connecting Your Phon
87. ss Book tab check the box next to the contacts you want to remove To select all contacts check the box at the top of the column STEP 2 Press Remove STEP 3 Press OK The contacts are removed from your address book To edit a contact s information STEP 1 Inthe Personal Address Book tab click the Edit icon in the row for that contact STEP 2 Enter the information and press Submit All Changes Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 96 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Configuring Call Forwarding To set Do Not Disturb STEP 1 Login to the web interface STEP 2 Inthe Voice tab User menu under Supplementary Services locate the Do Not Disturb field STEP 3 Choose Yes to turn on Do Not Disturb STEP 4 At the bottom of the page click Submit All Changes Your phone reboots NOTE You can turn off Do Not Disturb from your phone or from the web interface Configuring Call Forwarding STEP 1 Login to the web interface STEP 2 Inthe Voice tab User menu under Call Forward you can configure the following fields CFWD Setting Enables c
88. ss Dial Press the Option softkey and choose one of the following Delete Entry Delete the entry from the Missed Calls list Delete List Delete all entries from the Missed Calls list Add to Address Book Add the entry to your personal address book Turning the Missed Calls Shortcut On and Off This option controls the Missed Call notification that appears on your LCD screen when you miss a call To access this option STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Scroll to Miss Call Shortcut STEP 5 Press the Right Arrow key to turn the feature on and press the Save softkey Forwarding Calls You can forward all calls forward calls when the phone is busy or forward calls when there is no answer You can also set call forwarding options from your PC using the IP Phone Web Interface see the Configuring Call Forwarding section on page 97 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 44 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Forwarding Calls To forward calls STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Select Call Preferences STEP 4 Under Call Forwarding press the Right Arrow key to turn call forwarding on and press the Save softkey See the following
89. t s number before dialing Dial Press to dial a highlighted contact Add Choose to add a new contact Use the Down Arrow key to scroll through entries in the address book Use the Right Arrow key to scroll through the phone numbers available for the highlighted contact You can also view and edit the directory from your PC using the IP Phone Web Interface See the Configuring Your Address Book section on page 95 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 51 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Using the Phone Directories Adding a New Contact To add a new entry to the directory STEP 1 Inthe Personal Address Book screen press Add STEP 2 Use the keypad to enter the name of the directory entry When finished with the name use the Down Arrow key to navigate to the other fields TIP To enter numbers and letters press Option and select Input All To enter only numbers press Option and select Input Num To clear all characters from an entry press Option and select Clear STEP 3 Enter the office mobile or home phone number including any digits you must dial to access an outside line and the appropriate area code if necessary You must enter at least one phone number for a contact TIP To enter numbers and letters press Option and choose Input All To enter only numbers press Option and select Inpu
90. t Num To enter an IP address press Option and select Input IP To enter a star code press Option and select Input Star Code See Using Star Codes on page 88 To clear all characters from an entry press Option and select Clear STEP 4 Optional To change the ring tone for the caller a Press the Right Arrow key to enter the Select Ring Tone screen b Scroll through the available ring tones c Press the Play button to play the selected ring tone or the Select button to assign that ringtone to the person whose number you are adding to the directory STEP 5 Press Save to save the entry Copying a Contact You can copy a contact to create a new contact changing information as necessary on the second contact To copy a contact STEP 1 Inthe Personal Address Book screen scroll to highlight a contact STEP 2 Press Option and select Copy Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 52 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Using the Phone Directories STEP 3 STEP 4 Press Option again and select Paste Edit any necessary fields and press Save Searching for a Contact To search for a contact STEP 1 Inthe Personal Address Book screen press Option and select Search STEP 2 Begin to enter the person s name The list below displays entries as you type in characters Scroll to hi
91. t directory Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G 525G2 Press the Setup button Scroll to MP3 Player and press Select Press Add List to create a playlist from the songs on the USB device Choose songs by choosing one of the following methods Choose individual songs by scrolling to the song you want and pressing the Right Arrow key or the Select button Choose all songs on the USB device by pressing SelectAll You can clear all selected songs by pressing ClearAll After choosing songs the songs will be marked with a check in the box next to the song Press Add to add the selected songs to the playlist Playing Songs In the Playlist scroll to the song you want to begin playing and press Play You have the following controls _Stop Stop the song Pressing play will restart song play _Previous Move to the previous song in the playlist Next Move to the next song in the playlist Back Move back one screen to the playlist Controlling the Audio Use the Volume button on the phone to turn the music up or down Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 79 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone To switch the audio destination between the speaker headset and handset press the Up Arrow or Down Arrow key The icon on the
92. t screw hole in the Cisco SPA 500S with the unused hole on the attachment arm STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 5008S Peg holes lt 500S right screw hole 235516 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 106 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone STEP 7 Using an attachment arm screw secure the attachment arm to the Cisco SPA 5008S Attachment arm screws 235517 Ay CAUTION Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA 5008S STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 9 Locate the AUX port on the back of the Cisco SPA 525G 525G2 Connect the other end of the auxiliary cable to this port The Cisco SPA 500S is powered by the auxiliary cable with the Cisco SPA 525G 525G2 no additional power source is required Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 107 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G 525G2 IP Phone STEP 10 Rout
93. t www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R 2010 Cisco Systems Inc All rights reserved OL 18 193 04 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Contents Power Adapter Statement FCC and IC Statement Federal Communication Commission Interference Statement IMPORTANT NOTE Industry Canada Statement Chapter 1 Getting Started Overview of the Cisco SPA 525G 525G2 IP Phone Caring for Your Phone Understanding Your Phone s Lines and Buttons Phone Components Softkey Buttons Using the Keypad and Buttons with Menus Using Keypad Shortcuts Using the Navigation Button Entering Numbers and Text in Fields Using Phone Hardware and Accessories Using the Speakerphone Using Wired and Wireless Headsets Connecting the Headset Connecting Bluetooth Headsets Using a Headset with Your IP Phone Switching Between the Handset Headset Speakerphone During a Call Chapter 2 Installing Your Phone Before You Begin Connecting the Handset Optional Attaching the Desk Stand Optional Mounting the Phone to the Wall Connecting Your Phone s Power W won NY ND N 10 12 15 15 15 16 17 17 17 17 18 20 21 22 23 23 25 26 28 Cisco Small Business IP Phone SPA 525G G2 SIP User Guide www InternetVoipPh
94. ting wireless profile or connect to a previously configured network See Manually Adding a Wireless Profile on the Cisco SPA 525G 525G2 page 34 Wi Fi Protected Setup lf your wireless router supports Wi Fi Protected Setup use this method to set up your wireless connection See Using Wi Fi Protected Setup with the Cisco SPA 525G 525G2 page 33 Using Wi Fi Protected Setup with the Cisco SPA 525G 525G2 If your router has a WPS button you can use Wi Fi Protected Setup to add a new wireless network profile O In the Wireless Configuration window select Wi Fi Protected Setup Choose one of the following options Push Button Configuration a Press the WPS button on your router b On your phone with Push Button Configuration highlighted press Select Your phone may reboot before the Wi Fi connection is working PIN Configuration a After selecting PIN Configuration on your phone note the PIN displayed b Connect to your router s web interface using a web browser Your computer must be connected to your wireless network Enter the IP address of the wireless router in the browser address bar c If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password d View the Wireless tab or window Locate the Wireless Protected Setup configuration menu Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 33 www I
95. tooth Enabled Mobile Phone This feature is based on the following standard Bluetooth profiles Phone Book Access Profile 1 0 Handsfree Profile 1 5 Handset Profile 1 1 NOTE Notall mobile phones support these functions See the list of Bluetooth enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http www cisco com go smallbizsupport and also consult the latest Cisco SPA 525G2 release notes available at cisco com To pair your Cisco SPA 525G2 with your Bluetooth enabled mobile phone you can either initiate pairing from the Cisco SPA 525G2 or from your mobile phone Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 66 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Advanced Phone Features 4 Using the Cisco SPA 525G2 With Your Bluetooth Enabled Mobile Phone STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 NOTE STEP 8 Initiating Pairing from the Cisco SPA 525G2 Enable Bluetooth as described in the Enabling Bluetooth Cisco SPA 525G 525G2 section on page 65 Press the Setup button Scroll to User Preferences and press Select Scroll to Bluetooth Configuration and press Select Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following Handsfree Your Cisco SPA 525G2 will operate as a handsfree device with a Bluetooth enabled mobile phone B
96. ulticast Address Device Administration Factory Reset Custom Reset Profile Rule Call Control Settings Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 93 Using the Web Interface The Cisco SPA 525G 525G2 provides a web interface to the phone that allows you to configure some features of your phone using a web browser This chapter contains the following sections Configuring Your Address Book page 95 Setting Do Not Disturb page 96 Configuring Call Forwarding page 97 Configuring Call Waiting page 98 Blocking Caller ID page 98 Blocking Anonymous Calls page 99 Viewing Call History Lists page 99 Creating Speed Dials page 100 Configuring Wi Fi page 100 Configuring Bluetooth page 101 Upgrading Firmware page 102 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 94 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Web Interface 5 Logging in to the Web Interface Logging in to the Web Interface STEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting Status STEP 2 Scroll to Network Status and press Select Note the IP address STEP 3 On your PC open Internet Explorer STEP 4 Enter the IP address in the browser s toolbar STEP 5 The Info page of the IP Phone Web Interface displ
97. ur wireless router security type you need to log in to the router interface to get this information The steps below are written for a Linksys router but procedures for other routers should be similar Log in to your wireless router s web interface using a web browser Your computer must be connected to your wireless network Enter the IP address of the wireless router in the browser toolbar If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password View the Wireless tab or window Note the network name SSID and the type of security WEP WPA Personal or WPA2 Personal If your router is using WEP note the following WEP encryption 64 bit or 128 bit You need to choose this later Default transmit key or TX key The default key of the 4 that the router transmits to authenticate This value will be 1 2 3 or 4 Passphrase and keys You choose one of two methods to enter the WEP key You either directly enter the WEP key or enter a more simple passphrase to generate the WEP key Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 30 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone 2 Connecting Your Phone to the Computer Network The following example shows WEP information for a Linksys WRV200 router LINKSYS A Division of Cisco Systems Inc
98. w of the Cisco SPA 525G 525G2 IP Phone page 8 Understanding Your Phone s Lines and Buttons page 10 Using the Keypad and Buttons with Menus page 15 Entering Numbers and Text in Fields page 16 Using Phone Hardware and Accessories page 17 The Cisco SPA 525G 525G2 features vary depending on the type of call control system you are using This document describes using the Cisco SPA 525G SPA 525G2 with a SIP phone system such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system If you are using the Cisco SPA 525G 525G2 with a Cisco Unified Communications 500 Series see the Cisco Unified Communications Manager Express for Cisco Small Business IP Phone SPA 525G SFA 525G2 User Guide Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 7 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started 1 Overview of the Cisco SPA 525G 525G2 IP Phone Overview of the Cisco SPA 525G 525G2 IP Phone The Cisco SPA 525G 525Gz2 IP Phone is a full featured VoIP Voice over Internet Protocol phone that provide voice communication over an IP network It provides traditional features such as call forwarding redialing speed dialing transferring calls conference calling and accessing voice mail Calls can be made or received with a handset headset or speaker The Cisco SPA 525G 525G2 phone is connected to the network through its Ethernet connection or the built in Wireless G conn
99. wered on Press the Headset button on your phone or if supported press the Answer button on your Bluetooth headset twice and dial the number to place a call Press the Answer button on your Bluetooth headset to answer a ringing call See the user documentation for your Bluetooth headset for more information Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 20 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started 1 Using Phone Hardware and Accessories Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device can be used at a time The handset can be on the hook when using the speakerphone or headset function To switch from the handset to the speakerphone press the Speakerphone button and place the handset back on the hook To switch from the speakerphone to a headset press the Headset button To switch from the speakerphone to the handset pick up the handset To switch from the headset to the speakerphone press the Speakerphone button Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 21 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Installing Your Phone This chapter describes how to install and connect your Cisco SPA 525G IP Phone It contains the following sections Before You Begin page 23 Connecting the Handset page 2
100. ww InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Cisco SPA 500S Attendant Console 6 Using the Cisco SPA 500S NOTE The options available on the Cisco SPA 500S depend on the phone system configuration Your phone system might not provide all of the features mentioned in this document Configuration of the Cisco SPA 500S and assignment of the line buttons is performed by the phone administrator and is not described in this document To configure the Cisco SPA 5008S If the Cisco SPA 500S and attached Cisco SPA 525G 525G2 are part of a Cisco SPA 9000 Voice System we recommend that you use the Cisco SPA 9000 Setup Wizard For instructions on using the Setup Wizard see the System Configuration Using the SPA 9000 Setup Wizard document on Cisco com See Appendix A Where to Go From Here for the location of this document If you want to manually configure the Cisco SPA 500S using the web user interface for the Cisco SPA 525G 525G2 to which the Cisco SPA 500S is attached see the Cisco SPA 500 Series and Wireless IP Phone Aaministration Guide on Cisco com See Appendix A Where to Go From Here for the location of this document If the Cisco SPA 500S and attached Cisco SPA 525G 525G2 are used with a Broadsoft or Asterisk server see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco com See Appendix A Where to Go From Here for the location of this document U
101. y access and area codes required Press Save Delaying Call Forwarding When You Don t Answer the Phone In the Call Preferences screen scroll to Forward No Ans Delay Enter the number of seconds to delay forwarding calls if there is no answer at your phone Press Save Stopping Call Forwarding To stop forwarding calls Under Call Forwarding press the Right Arrow key to turn call forwarding Off Press the Save softkey Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message You can also set Do Not Disturb from your PC using the IP Phone Web Interface see the Setting Do Not Disturb section on page 96 Cisco Small Business IP Phone SPA 525G SPA 525G2 User Guide SIP 46 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using Basic Phone Functions 3 Configuring Call Waiting STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 STEP 4 To set Do Not Disturb choose one of the following options Press the Do Not Disturb softkey on your phone The LCD screen indicates that Do Not Disturb is turned on for your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll to Do Not Disturb Press t

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