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TracPhone V3 User's Guide

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1. List of every part supplied in the kit TracPhone V3 User s Guide Chapter 1 Introduction Important Safety Information For your own safety and for the safety of your passengers and or crew be sure to read the following important notices Warning Risk of Electric Shock Potentially lethal voltages are present within the control unit and the modem To avoid electric shock do not open the chassis enclosures of the belowdecks equipment They contain no user serviceable parts and opening the enclosure s will void the product s warranty Warning Risk of Electric Shock The system requires 3 wire single phase AC power Running the system on two phase split phase or delta power will cause an unsafe floating ground condition in which the equipment s chassis ground will differ greatly from ship s ground risking potentially lethal electric shock Refer to the Installation Guide for details Caution RF Radiation Hazard The antenna transmits radio frequency RF energy that is potentially harmful Whenever the system is powered on make sure everyone stays more than 32 feet 10 m away from the antenna No hazard exists directly above the antenna and anywhere below the antenna s mounting plane Figure 1 1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure Radiation Hazard Radiation Hazard 2 ee 72 a Dro ese oe q e l Antenna e Ifa person is standing outside
2. TRUE HEADING NOT AVAILABLE Not applicable to TracPhone V3 systems GPS STATUS 41 5198N 123 5817W Status of the antenna s GPS e Position data Latitude longitude reported by the GPS Acquiring e Comm Failure RF HAZARD ZONE 1 335 025 RF HAZARD ZONE 2 225 265 Current setting for RF hazard zone 1 Current setting for RF hazard zone 2 oo TracPhone V3 User s Guide Chapter 4 Troubleshooting Status Message Description XMT IN ZONES NO Current setting for XMT in Zones e No Transmission is inhibited if antenna points within a zone e Yes Transmission unrestricted ANTENNA DC INPUT 41 2 VDC DC voltage measured at the antenna s circuit board should be greater than 39 VDC CTRL UNIT DC INPUT 13 4 VDC DC voltage measured at the control unit s power input should be greater than 12 5 VDC BUC POWER ON 21 4 VDC ANTENNA MODEL TRACPHONE V3 Status of the antenna s BUC transmit power e On BUC power is applied also reports actual measured power e Off BUC power is disabled Should be greater than 20 VDC Antenna model ANTENNA SERIAL 070901234 Antenna serial number ANTENNA MAIN BOARD SW VERSION 2 34 Main software version ANTENNA RF BOARD SW VERSION 1 23 RF software version ANTENNA AZ EL MOTOR SW VERSION 1 28 Azimuth elevation motor software version ANTENNA SKEW MOTOR S
3. TracPhone V3 User s Guide Chapter 4 Troubleshooting Antenna and Control Unit Serial Numbers While the modem s serial number is provided on the General Status page the serial numbers for the antenna and control unit ACU can be found on the ACU Status page click the ACU Antenna link in the sidebar Figure 4 4 ACU Status Page ACU Status Alarm Status Q99Q99Q9999 ooo uptime Od 8h 26mc9s AQU POST Status FIIs ETI 0d 0h 0m 0s Arcraft Type Gu stream G500 Temperature 43 C Hardware Pats F Type Serial 0 TRACSTAR KVH Hardware Seral 000000000 HPA Power On Software Pa Nav Data Ch1 Good 25012 Nav Data Ch1 B d 0 Software Verson 4 21 Software Status Not updating Nav Data Ch2 Good Nav Data Ch2 Bad P Address P Address Mask Link Rate Tracking State S ANTENNA Temperature Platform Rol Offset Platform Pitch Offset Platform Yaw Offset GIV Flip Code Fup 1 Offset Flip 2 Offset Fup 3 Offset Flip 4 Offset Azimuth Errore Lint Polxization Error Lirit 0 0 192 168 0 2 255 255 255 0 1Hz Homng Calcul ted Heading Calcul ted Rol Rate Calcul ted Pitch Rate port Gateway IP Address RSSI Rate Type ETI Calbration Sensors Sip Detection LNB Select Part 2 Antenna Mount U Horiz Stabirer Pos Elevation Error Lint Fap Postions Decretes 0 0 s 0 s 7915 127 0 0 1 60 Hz KVH 0d 0h 0erc0s Not calrating 999 11 7 to 12 2 GHz NOTE The General Status pag
4. 5 Press OCHANGE until the display shows SET HAZARD ZONE YES MENUS CHANGE ACCEPT EXIT C Y 8 2 x SET HAZARD ZONE YES HCHANGE vACCEPT 6 Press v ACCEPT MENUS CHANGE ACCEPT EXIT Cv Pv x ZONE 1 999 999 vNEXT ITEM HCHANGE E TracPhone V3 User s Guide Chapter 3 Configuration 10 11 Press EICHANGE A cursor appears under the first number in the displayed azimuth range for RF radiation hazard zone 1 If no zone is currently configured the display shows 999 999 MENUS CHANGE ACCEPT EXIT Cv a lt x ZONE 1 999 999 HOCHANGE vACCEPT Press EICHANGE until the number is set to the first digit of the beginning azimuth for zone 1 If the azimuth value is less than 100 set the first digit to zero Press v ACCEPT The cursor moves to the next number MENUS CHANGE ACCEPT EXIT Cv a Pw x ZONE 1 099 999 ECHANGE vACCEPT Repeat steps 8 and 9 to set the remaining digits of the range of azimuths for zone 1 Once you have set the entire range the cursor disappears from the display ZONE 1 015 080 HCHANGE vACCEPT Press v ACCEPT The display shows the current azimuth range for RF radiation hazard zone 2 MENUS CHANGE ACCEPT EXIT Cv Pv x ZONE 2 999 999 vNEXT ITEM OCHANGE TracPhone V3 User s Guide Chapter 3 Configuration 12 If you wish to set up a second RF radiation hazard zone repeat steps 7 11 Be sure
5. TRAGPHONE Kver Control Unit e amp Modem f a Telephone Network Network amp VolP Devices N VoIP Connection Ethernet Connection Wireless Router System Components TracPhone V3 User s Guide Chapter 1 Introduction The TracPhone V3 system includes the following components The antenna unit provides the satellite link between the onboard modem and the land based hub Using its integrated GPS advanced reflector technology and gyro stabilization the antenna automatically locates and tracks the correct satellite even while your vessel is on the move The control unit links the antenna to the modem and allows you to operate and configure all aspects of the system The modem manufactured by ViaSat is the transceiver and brain of the system It processes all incoming and outgoing TCP IP data between the antenna and the switch using its proprietary spread spectrum technologies The multimedia terminal adapter MTA is a Voice over IP VoIP device that allows you to connect an analog telephone and make and receive calls over the mini VSAT Broadband connection The switch links the system to your onboard local area network LAN via wired Ethernet connections Four of its eight ports support Power over Ethernet PoE they can supply power to any IEEE 802 3af compliant device such as a wireless access point A TRACPHON m TracPhone V3 User s
6. and green while the modem is logged in FLR Packets Rx Number of data packets received should continuously increment while logged in Dropped CRC Dropped data packets due to errors should not increment in large numbers General Status Return Link Return Link refers to the communications path from your vessel to the service hub uploads The Return Link section provides the following helpful information Status Field Description Tx Disable Should be Off and green while tracking the service satellite On and red when pointing within a configured RF hazard zone Data Rate Rate at which the modem is capable of transmitting data does not indicate the actual data rate supported by your service plan Attenuation Set by the hub the lower the number the higher your antenna s transmission power typically between 5 32 dB IP Packets Tx Number of data packets transmitted by the modem TracPhone V3 User s Guide Chapter 4 Troubleshooting General Status Positional The Positional section provides the following helpful information Status Field Description Latitude Longitude Your vessel s position reported by the antenna s GPS Satellite Longitude Longitude orbital slot of the current service satellite Satellite Handoff Status Satellite Handoff Distance Availability of an adjacent satellite for continued coverage
7. 0 Client for Microsoft Networks JE QoS Packet Scheduler Fie and Printer Sharing for Microsoft Networks amp Intemet Protocol Version 6 TCP IPv6 EEE Version 4 TCP IPv4 Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology Discovery Responder Install Uninstall Properties X Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks ok Cancel TracPhone V3 User s Guide Chapter 3 Configuration Windows XP Follow the steps below to configure a Windows XP computer 1 Atthe Windows Control Panel double click the Network Connections icon You can find the Control Panel either through the Start menu or My Computer 2 At the Network Connections window double click the Local Area Connection icon for the Ethernet connection you are using for mini VSAT Broadband f Network Connections File Edit View Favorites Tools Advanced Help Q O P ewh j Folders Fi Address Address Network Connections FIS gt co Dial up Network Tasks c Globalstar FJ Create a new connection a Disconnected Set up a home or small al R Standard 19200 office network See Also Local Area Connection Enahled i Network Troubleshooter bled m CardBus Ethernet 10 3 At the Local Area Connection Status window select the General tab
8. CAL GYRO YES MENUS CHANGE ACCEPT EXIT CY a v x CAL GYRO YES ECHANGE vACCEPT 4 Press v ACCEPT to start gyro calibration MENUS CHANGE ACCEPT EXIT Cv x DO NOT MOVE VESSEL DURING CALIBRATION CALIBRATING GYROS AZ EL SKEW 5 Verify that the azimuth AZ elevation EL and skew gyros all pass P If any gyro fails F retry the calibration If it continues to fail please seek technical support see Technical Support on page 72 CALIBRATING GYROS AZ P EL P SKEW P 6 Once the gyros are calibrated the antenna restarts Wait five minutes for system startup ee TracPhone V3 User s Guide Chapter 4 Troubleshooting Technical Support The TracPhone V3 system is a sophisticated electronic device only specially trained KVH certified technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please contact KVH Technical Support 24 7 Within the Continental U S A Phone 1 866 701 7103 via landline E mail mvbsupport kvh com North South America Australia Phone 1 401 851 3806 E mail mvbsupport kvh com Europe Middle East Asia Africa Phone 45 45 160 180 E mail support kvh dk Please have your system serial numbers handy before you call You can get these serial numbers from the control unit s Modem Status and Antenna S
9. Handoff satellite available At your vessel s position another satellite s coverage area footprint overlaps your current satellite s footprint No satellite available There are no adjacent satellites coverage will be lost once you travel outside the current satellite s footprint Number of miles between your vessel s position and the nearest boundary of your current satellite s footprint this boundary might not be located along your direction of travel General Status Hardware TracPhone V3 User s Guide Chapter 4 Troubleshooting The Hardware section provides the following helpful information Status Field Description ACU State Status of the antenna control unit ACU e Offline Antenna control unit is not communicating with the modem Signal Acquisition Antenna is searching for the satellite Online Tx Inhibit Antenna is tracking the service satellite but inhibited from transmitting due to either an RF hazard zone or location in a restricted area e Online Tx Antenna is tracking the service satellite and allowed to transmit ACU Status Health monitor of the antenna control unit all LEDs should be green if any LED is red mouse over it to identify the fault Chassis Temperature Internal temperature of the modem s chassis in C TXR Fan Speed Current rotational speed rpm of the modem s cooling fan 0 rpm indicates a fan failure
10. 8 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY s x WARNING XMT ALLOWED IN RF HAZARD ZONES 9 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT CY v x TracPhone V3 User s Guide Chapter 3 Configuration Resetting the System to Factory Conditions Follow the steps below to reset the TracPhone system to its original factory configuration A CAUTION Resetting the system clears all RF radiation hazard zones The antenna will be able to transmit in any direction until you reprogram the hazard zones into the antenna 1 Press MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CY s tv x CONFIGURATION vNEXT MENU vy ACCEPT 2 Press ACCEPT MENUS CHANGE ACCEPT EXIT Cw a v x BRIGHTNESS HIGH vNEXT ITEM HCHANGE 3 Press YMENUS until the display shows FACTORY RESET MENUS CHANGE ACCEPT EXIT Cy x FACTORY RESET NO vNEXT ITEM ECHANGE E m pE ae TracPhone V3 User s Guide Chapter 3 Configuration 4 Press EICHANGE until the display shows FACTORY RESET YES MENUS CHANGE ACCEPT EXIT Cv atv x FACTORY RESET YES ECHANGE vACCEPT 5 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY s x RESET TO FACTORY ACCEPT xEXIT 6 Press ACCEPT again to reset the system MENUS CHANGE ACCEPT EXIT Cv n lt x TracPhone V3 User s
11. Communication path from the satellite hub to the user terminal Another term for Downlink Number of cycles per second of a radio wave measured in Hertz Hz General Packet Radio Service High speed wireless data communications standard Global Positioning System Network of satellites that allow anyone with a GPS device to accurately fix their position on Earth A device that precisely senses and measures motion in a single axis such as elevation or azimuth i ee Host HTTP Hub IF Internet IP Address Kbps Ku band LAN L band LNB TracPhone V3 User s Guide Appendix C Glossary Any computer connected to a network HyperText Transfer Protocol The primary protocol for the World Wide Web Earth station that links the satellite network to the terrestrial network Intermediate Frequency As it applies to TracPhone V3 L band output of an LNB or input to a BUC Global network connecting a vast number of networks and computers Unique network identifier assigned to a single computer or device on a network Consists of four eight bit numbers each between 0 and 255 for example 195 172 7 2 Kilobits 1 000 bits per second Range of frequencies from 10 7 GHz to 18 GHz Local Area Network A relatively small group of computers and devices linked together within close proximity to each other and usually on the same IP network Range of frequencies from 950 MHz to 21
12. Then click the Properties button If this screen doesn t appear simply skip to Step 4 4 Local Area Connection Status q Connected 5 days 01 29 30 100 0 Mbps Sent Received m 64 iN TracPhone V3 User s Guide Chapter 3 Configuration 4 Atthe Local Area Connection Properties window select the General tab Then select Internet Protocol TCP IP and click Properties 4_ Local Area Connection Properties i 2 x Ered authentication Advanced Connect using B Xircom CardBus Ethernet 100 Modem 56 Ethernet Inter This connection uses the following items IE Client for Microsoft Networks E aye icrosoft Networks Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks 5 At the Internet Protocol TCP IP Properties window select the General tab Then select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK Internet Protocol TCP IP Properties d D temate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Default gateway Obtain DNS server a
13. Guide Chapter 1 Introduction Service Activation Before you can start using the TracPhone V3 you need to activate the system for mini VSAT Broadband service To activate fill out and submit the following forms e KVH TracPhone V3 Service Activation Form Complete the leisure or commercial form as appropriate End User Agreement Read and initial each page in the bottom right hand corner Airtime Account Authorized Representative Form Complete if applicable All forms are available in PDF format at www kvh com mvbservice The PDF versions include blank fields allowing you to fill out the forms on your computer Fax or e mail the completed forms to KVH North South America Australia Fax 1 401 851 3823 E mail satelliteservices kvh com Europe Middle East Asia Africa Fax 45 45 160 181 E mail airtime kvh dk Once KVH processes these forms activates your account and registers your product you will receive an e mail with the details of your new service including phone numbers as well as a link to create a customer account on www kvh com Your account will provide details of your TracPhone V3 system links to your airtime and voice accounts and a wealth of information for your product all in one convenient location KVH INDUSTRIES MINI Z TracPhone V3 User s Guide Chapter 2 Operation 2 Operation This chapter explains how to turn on and use the TracPhone V3 system It also explains how
14. If the warning persists contact KVH Technical Support WARNING OUTSIDE COVERAGE Your vessel is located outside the mini VSAT Broadband coverage area where service is unavailable or you are located within a governmentally restricted area Service will be restored once you reenter the coverage area tN a TracPhone V3 User s Guide Chapter 4 Troubleshooting Troubleshooting a Voice Service Problem If you can access the Internet via the TracPhone system but you are unable to make a voice call try the five simple steps below Step 1 Make Sure You Are Dialing the Number Properly As explained in Placing a Voice Call on page 16 if you are not calling the country that is currently set up as the MTA s dial plan you need to dial the appropriate international prefix es in addition to the local phone number in order to complete the connection For example if your MTA is set to a United States dial plan default setting and you are calling a number outside of the U S you need to dial 011 Country Code Area Code Local Phone Number Step 2 Reboot the MTA The MTA might need to download an updated configuration file from the network Unplug the power cord from the MTA Wait 10 seconds then plug it back in and wait for the device to initialize it may take 15 minutes for the MTA to download the configuration file Once the MTA s VOIP light is lit steady green try placing your
15. Network and Sharing Center window double click the Local Area Connection link Windows 7 or View Status link Windows Vista for the Ethernet connection you are using for mini VSAT Broadband Windows 7 View your basic network information and set up connections A J w kvarters tete This computer View your active matworks evhinternalbevtsi Access type Doman network Connection Change your netwcekng settings het Up new connect netecet Set up wireless Broadband amp al up ad hoc ee VPN connection oF set up a router or access point Connect of reconnect to a wireless wied dial up or VPN network connection one homegroup end sharing ophor Acces fies and praters located on other satwork computer of change thaneg tethngs Troublethoct probier r Chagnose and reper network problema o get toublenhooting informaton Windows Vista Network and Sharing Center A J SHEYSC VISTA Tha computer Doman netwert Local and internet Local Aree Connection J Sharing and Dicovery Netwewet dacovery Fle sharnq Puts folder thang Printer shaming Medu shang me all the files and folders 1 an how me all the shared network folder TracPhone V3 User s Guide Chapter 3 Configuration 3 Atthe Local Area Connection Status window click Properties If this screen doesn t appear just skip to Step 4 General Connection IPv4 Connectivity Internet IPv6 Connectivity
16. Search Domains Optional DHCP Client ID Optional Example apple com earthlink net Ethernet Address 00 00 00 0a 1a 00 gt Click the lock to prevent further changes _ Apply Now 3 Click Apply Now TracPhone V3 User s Guide Chapter 3 Configuration Requesting Static IP Addressing At your request KVH can enable static IP addressing for your TracPhone V3 system a fee will apply With a static IP address assigned to a computer system onboard your vessel parties on shore will be able to access that computer directly over the Internet IMPORTANT A static IP address provides an open unprotected connection to the Internet Therefore you should only assign a static IP address to a secure device such as a firewall router To request a static IP address just fill out the online form at www kvh com mvbservice Be sure to read all of the details on this form Once your static IP address is established KVH will send you an e mail containing your new static IP information along with instructions on configuring your onboard computer A TracPhone V3 User s Guide Chapter 4 Troubleshooting 4 Troubleshooting This chapter identifies basic problems along with their possible causes and solutions It also explains what the status lights indicate how to use the diagnostic functions and how to get technical support Contents Five Simple Checks l l nrnna 47 Cont
17. at which a communications path can transfer information normally measured in bits per second bps bps Bits per second dB Decibel Ratio of one power level to another DC Direct Current DHCP Dynamic Host Configuration Protocol IP protocol that allows a server to automatically assign IP addressing information to a networked computer or device DNS Domain Name Service IP service that translates domain names such as www kvh com into IP addresses such as 63 105 58 10 Downlink Communication path from the satellite to the antenna DVB Digital Video Broadcasting project Global standard of digital broadcasts Eb No Ratio of Energy per bit to Noise power spectral density indicating the general quality of a received signal EIRP EL Encryption Ethernet Firewall Footprint TracPhone V3 User s Guide Appendix C Glossary Effective Isotropic Radiated Power measured in dBW Elevation angle Vertical direction in which the antenna points As it applies to WiFi encoding of a wireless signal to protect it from unauthorized reception Network communications standard adopted by most LANs Communicates via twisted pair cable at one of three maximum data rates 1 Standard 10 Mbps 2 Fast 100 Mbps and 3 Gigabit 1 Gbps 1 000 Mbps Security mechanism that protects a network from unauthorized access Coverage area of a satellite Forward Link Frequency GPRS GPS Gyro
18. before you can use it See Service Activation on page 8 for details TracPhone V3 User s Guide Chapter 2 Operation Using KVH s Enhanced Voice Service The MTA and enhanced voice service allow you to make receive calls via the mini VSAT Broadband service This section explains how to use the enhanced voice service m IMPORTANT The TracPhone V3 voice service will not provide Automatic Number Identification or Automatic Location Information capabilities associated with emergency 911 or E911 services In addition the voice service will not work in the event of either a network service outage or a power failure Therefore it is critical that you maintain your vessel s separate distress and safety communications system for emergency calls Be sure to inform anyone who may use the TracPhone V3 of the limitations of 911 and E911 emergency services The manufacturer distributor and service provider shall not be liable for and expressly disclaim any direct or indirect damages claims losses expenses liabilities actions risks or harms arising out of or related to the services provided through this equipment including without limitation emergency 911 or E911 services Turning On the MTA The MTA has no on off switch When you turn on the TracPhone V3 system the MTA initializes which may take up to 15 minutes The MTA is ready once its VOIP light is lit steady green see Figure 2 5 For complete
19. call again Step 3 Verify the MTA Obtained an IP Address The MTA must receive an IP address from the modem in order to provide a voice connection Pick up the handset on any phone connected to the MTA and press 1 on the keypad If you hear 0 0 0 0 in the handset the MTA did not receive a valid IP address Contact KVH Technical Support for assistance see Technical Support on page 72 Step 4 Connect a Different Phone Disconnect the phone from the MTA and connect another phone in its place use a phone that you know is working properly If you are then able to place a call with the new phone the phone you were using is faulty Step 5 Verify the Phone Is Connected Properly Make sure your phone is connected to the RJ11 PHONE 1 jack on the MTA not the PHONE 2 jack Also verify that the MTA is connected to vessel AC power and all system wiring is correct TracPhone V3 User s Guide Chapter 4 Troubleshooting Viewing Status Information on Your Web Browser Complete system status information is available via the modem s local web interface Simply open the web browser on any networked computer and enter the following web address http 192 168 0 1 As long as the modem is connected and functioning properly the General Status page will display in your browser Figure 4 3 General Status Page on Modem Web Interface General Status Y LOGIN Terminal 1D 4 217 Login State 1 State T mi
20. causes of blockage include buildings bridges mountains and onboard equipment or structures You can determine which direction the antenna is pointing by viewing the ANTENNA AZ EL status on the control unit see Antenna Status Messages on page 67 If there is no blockage you might be located outside of the mini VSAT Broadband service coverage area for details visit www kvh com minivsatmap Check 4 Are all system components powered on and connected properly Make sure power is applied to all system components including the modem control unit switch and MTA Also make sure all of the interconnecting cables are connected tightly Check 5 If you can t connect via a wireless network does a wired connection work If you have a wireless network onboard but you are unable to connect to the Internet while the TracPhone system is online connect your computer directly to the switch via a straight through not crossover Ethernet cable then restart your computer If you can then access the Internet there is a problem with your wireless network co we Je TracPhone V3 User s Guide Chapter 4 Troubleshooting Control Unit Status Lights Three status lights on the front of the control unit indicate the current status of the system and can help you identify problems quickly Figure 4 1 Control Unit Status Lights can unt CONTROL UNIT ANTENNA C MODEM During normal opera
21. connected to the MTA You should hear a dial tone Dial 123 on the telephone keypad to connect to the VoiceMail system Press 1 to listen to your messages Follow the spoken instructions to listen to save and or delete your messages NOTE You can also listen to your messages online at your voice account web page see Managing Your Voice Account Online on page 19 In addition you can access VoiceMail from any regular landline telephone Simply dial the number for your phone line press then enter your PIN provided during service activation TracPhone V3 User s Guide Chapter 2 Operation Sending or Receiving a Fax You can also fax documents via the enhanced voice service Connect a fax machine to the PHONE 1 jack on the MTA and dial as you would a voice call see Placing a Voice Call on page 16 NOTE Faxing requires 70k bandwidth for sending and up to 90k bandwidth for receiving Faxing over Internet Protocol can be unreliable at times Therefore if you require an enterprise grade fax solution install KVH s optional UCH 250 Fax Server KVH part 19 0520 When you activate its corresponding fax service the UCH 250 gives you an additional phone number dedicated for faxing freeing up the PHONE 1 jack on the MTA Contact your dealer distributor for details Managing Your Voice Account Online You can manage your account online at your Enhanced Voice Service web page You can view an
22. details about the MTA device refer to the MTA User s Guide Figure 2 5 MTA Status Lights PHONE 2 PHONE1 O ae TracPhone V3 User s Guide Chapter 2 Operation Placing a Voice Call For your convenience you may assign a dial plan to the MTA that allows you to dial outgoing calls from the vessel to your home country as if they are in country calls For example if Copenhagen is your home port you could assign a Denmark dial plan to the MTA allowing you to call home without the hassle of dialing an international prefix and country code first To assign a dial plan access your voice account online see Managing Your Voice Account Online on page 19 and select Dial Plan amp Time Zone To place a call you need to dial the number as if you are calling from the chosen dial plan s designated country United States is the default regardless of your vessel s location Follow the steps below 1 Make sure the system is turned on and connected to the mini VSAT Broadband service the control unit shows Online 2 Make sure the VOIP light on the MTA is lit green 3 Make sure another phone call is not in progress the PHONE 1 light on the MTA is not lit green The TracPhone V3 supports just one call at a time 4 Pick up the handset on any phone connected to the MTA s PHONE 1 jack You should hear a dial tone 5 Dial the phone number you wish to call Within the di
23. for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose KIVIHI CE Declaration of Conformity The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC Radio amp Telecommunications Terminal Equipment Equipment Included in this Declaration e 02 1860 TracPhone V3 Antenna e 02 1601 TracPhone V3 Antenna Control Unit e 19 0487 TracPhone V3 Modem Equipment Applicability The TracPhone V3 is a system that provides broadband internet connectivity between a ship and any destination in the world The equipment is not intended for SOLAS applications Declaration and Certification The TracPhone V3 system complies with the following harmonized standards under the R amp TTE Directive 1999 5 EC Essential Requirement Applied Standard s Article 3 1 a Health amp Safety EN60950 1 2006 A1 2009 Article 3 1 b EMC EN 301 843 1 v1 2 1 2004 06 EN 301 843 6 V1 1 1 2006 01 EN61000 3 2 2006 EN61000 3 3 1995 A1 2001 amp A2 2005 EN60945 2002 Article 3 2 Spectrum Efficiency EN302 340 V1 1 1 2006 04 Manufacturer KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 USA Z Rick Jones Director of Corporat
24. the second zone does not overlap the first Otherwise press v MENUS The display shows the current setting for Transmit Inhibition XMT IN ZONES IMPORTANT Make sure XMT IN ZONES is set to NO so the antenna will not transmit whenever it points within one of your configured RF radiation hazard zones If XMT IN ZONES is set to YES the zones are disabled allowing the antenna to transmit within them MENUS CHANGE ACCEPT EXIT Cy x XMT IN ZONES NO YNEXT ITEM EICHANGE 13 If the display shows XMT IN ZONES NO press vMENUS If the display shows XMT IN ZONES YES press ECHANGE until the display shows XMT IN ZONES NO Then press v ACCEPT MENUS CHANGE ACCEPT EXIT Cv s lt x XMT IN ZONES NO EICHANGE ACCEPT MENUS CHANGE ACCEPT EXIT n lt 14 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT poe co TracPhone V3 User s Guide Chapter 3 Configuration Disabling RF Radiation Hazard Zones If you wish to remove all restrictions on transmissions follow the steps below to disable your programmed RF radiation hazard zones This function simply disables the hazard zones it does not delete them from memory A CAUTION Disabling RF radiation hazard zones allows the antenna to transmit in any direction even if the antenna is pointing in an area accessible to passengers and crew Make certai
25. to interpret the startup screens Contents Satellite Communication Basics a 11 Turning On the System a nra 12 Syst m oo LARUE Dye ea ra E E EEE 13 Using the mini VSAT Broadband Service 14 Using KVH s Enhanced Voice Service 15 iN TracPhone V3 User s Guide Chapter 2 Operation Satellite Communication Basics Ku band communications satellites are located in fixed positions above the Earth s equator and relay data to from the earth within the regions that they serve Therefore to communicate via a given satellite you must be located within that satellite s unique coverage area also known as its footprint TIP To view the latest mini VSAT Broadband satellite coverage map visit our website at www kvh com minivsatmap Figure 2 1 Example of a Satellite Footprint Equator In addition since satellites are located 22 300 miles 35 900 km above the equator the TracPhone antenna must have a clear view of the sky to transmit and receive signals Anything that stands between the antenna and the satellite can block signals resulting in lost data Common causes of blockage include trees buildings and bridges Heavy rain ice or snow may also temporarily interrupt reception Figure 2 2 Example of Satellite Blockage E TracPhone V3 User s Guide Chapter 2 Operation Turning On the System Follow the ste
26. 50 MHz Low Noise Block down converter Device that converts and amplifies a Ku band satellite signal into an intermediate frequency IF L band signal TracPhone V3 User s Guide Appendix C Glossary MTA Multimedia Terminal Adapter Device that converts analog telephone signals into voice over IP VoIP signals MAC Address Media Access Control Address Unique six byte hardware identifier assigned to every network interface card NIC Used in most LAN configurations to ensure the correct addressing of data to specific hosts Mbps Megabits 1 000 000 bits per second Modem Modulator demodulator Translates digital signals into analog signals and vice versa Network A group of computers and devices such as printers linked together Network Operations Center NOC NIC Packet PCI PCMCIA Station that maintains and manages a telecommunications network Network Interface Card Expansion or built in circuit card that provides a computer with network communication capabilities Part of a data message transmitted over a network Also contains the address of the destination for routing purposes Data messages are divided into packets sent over a network then reassembled in the correct order at the destination Peripheral Component Interconnect Bus standard that supports high speed connections between computers and peripheral devices Personal Computer Memory Card International Association Organization tha
27. Description This is an illustration of the buttons on the control unit Gray shading indicates which button the user should press E m TracPhone V3 User s Guide Chapter 1 Introduction Typographical Conventions This manual uses the following typographical conventions Text Example Description Press yMENUS to view Both the icon and the name of the the menu button are provided SELECT SATELLITES Text as it appears on the control unit display The display shows Text in quotes is shown on the BRIGHTNESS control unit display on page 3 See Using this Manual Cross reference to another chapter in the manual Visit www kvh coml muobservice for details Related Documentation Cross reference to a website In addition to this User s Guide the following documents are provided with your TracPhone system Document Installation Guide Description Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions Activation Checklist Details on activating the system for mini VSAT Broadband service Installation Checklist Form that the installer must return to validate the quality of the installation Antenna Mounting Template Template that the installer uses to lay out the antenna mounting holes Warranty Statement Warranty terms and conditions Contents List
28. Guide Chapter 3 Configuration Configuring Your Computer for mini VSAT Broadband Follow the steps below to configure your computer for DHCP addressing This will allow your computer to communicate with the modem via its Ethernet connection NOTE If you wish to set up a wireless connection set up and test a wired Ethernet connection first Then purchase a wireless access point WAP connect it to the switch and follow the wireless setup instructions provided with the WAP m IMPORTANT If the system is installed on a steel vessel setting up a wireless connection might require a special WAP and the services of a technician with advanced networking expertise m IMPORTANT When setting up a wireless network be sure to apply security settings such as encryption to protect your network from outside intrusion If your network is not secure outsiders within range of your wireless network will be able to use your wireless connection without your knowledge KVH Technical Support fully supports the four operating systems described here Windows 7 Vista and XP and Macintosh OS X p 1 TracPhone V3 User s Guide Chapter 3 Configuration Windows 7 or Vista Follow the steps below to configure a Windows 7 or Vista computer 1 From the Windows Control Panel navigate to the Network and Sharing Center You can find the Control Panel either through the Start menu or My Computer 2 At the
29. L UNIT The transmitter is temporarily disabled due to severe sea conditions or excessive vibration WAITING FOR GPS WARNING MODEM LAN LINK DOWN The system is not yet receiving valid position data from the GPS It might take several minutes for the GPS to acquire a fix If this message does not clear check for antenna blockage and make sure the antenna s radome is clear of grime Also check for nearby radio antennas or radars whose RF energy might interfere with GPS reception You can also try turning the control unit off then back on The modem does not detect a local area network LAN on its User Enet port Make sure the switch is connected to the modem via a straight through not crossover cable WARNING MODEM OVERTEMP The modem is disabled because its temperature has risen above 85 C Listen for the cooling fan inside the modem If you don t hear the fan contact KVH Technical Support If you hear the fan turn off the system allow it to cool down and vacuum the modem s vents You might also need to relocate the unit to an area that provides better ventilation TracPhone V3 User s Guide Chapter 4 Troubleshooting Error Message Description WARNING NO SERVICE SAT INFO The modem is communicating OK with the control unit but it is not providing any data to identify the service satellite Wait a few minutes then try turning the modexm off then back on
30. Limited Media State Enabled Duration 00 09 29 100 0 Mbps 4 At the Local Area Connection Properties window select the Networking tab Then select Internet Protocol Version 4 and click Properties Connect using AP Broadcom NetXtreme 57x Gigabit Controller This connection uses the following items 0M Client for Microsoft Networks M E QoS Packet Scheduler w Bre File and Printer Sharing for Microsoft Networks Install Uninstall Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks OK Canca m p 1 TracPhone V3 User s Guide Chapter 3 Configuration 5 At the Internet Protocol Properties window select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Default gateway Obtain DNS server address automaticgD Use the following DNS server addresses Preferred DNS server Alternate DNS server Connect using AP Broadcom NetXtreme 57 Gigabit Controller This connection uses the following items
31. M SERIAL 4 63 Modem software version MODEM SW VERSION 3214 Wl BE Modem serial number TracPhone V3 User s Guide Chapter 4 Troubleshooting Antenna Status Information 1 Press MENUS until the display shows ANTENNA STATUS MENUS CHANGE ACCEPT EXIT CY a tv x ANTENNA STATUS vNEXT MENU ACCEPT 2 Press v ACCEPT to start viewing the antenna status screens MENUS CHANGE ACCEPT EXIT Cv B x PRESS v TO VIEW EACH ANTENNA ITEM ANTENNA STATE TRACKING 3 Press yMENUS to scroll forward through the status messages Press HCHANGE to scroll backward When you are done reviewing status messages press xEXIT MENUS CHANGE ACCEPT EXIT Cv lt x Antenna Status Messages TracPhone V3 User s Guide Chapter 4 Troubleshooting The table below lists all of the status messages Status Message Description ANTENNA STATE TRACKING CURRENT SATELLITE 72 5W General status of the antenna e Tracking Searching e Initializing e Waiting for Modem e Cable Unwrap Unwrapping the internal cable the cable can wrap up to 720 e Idle e Error Satellite that the modem has currently selected for tracking ANTENNA AZ EL AZ 229 1 EL 79 8 Azimuth and elevation at which the antenna is currently pointing relative to the antenna s Forward arrow bow ANTENNA SKEW 68 4 Current skew angle of the antenna s LNB
32. TIALIZING The antenna is running a self test routine GPS ACQUIRED 41 5198N 123 5817W When GPS acquires a fix momentarily displays your latitude longitude ANTENNA READY WAITING FOR MODEM The antenna is waiting for the modem to initialize MODEM COMMS OK RECEIVING SATELLITE INFO FROM MODEM The modem is communicating with the control unit The modem is providing satellite identification data to the antenna SEARCHING FOR 72 0W SERVICE SATELLITE O er Cc 5 N ie oO oO 5 Note Satellites will vary The antenna is searching for the mini VSAT Broadband service satellite TRACKING 72 0W SERVICE SATELLITE The antenna is now tracking the service satellite ONLINE TRACKING 72 0W The modem has accessed the mini VSAT Broadband service the system is ready for use im pE TracPhone V3 User s Guide Chapter 2 Operation Using the mini VSAT Broadband Service Once the TracPhone V3 modem establishes a connection with the mini VSAT Broadband service you can perform all of the same Internet tasks you perform at home IMPORTANT Be sure to read all of the service terms and conditions in the End User Agreement which can be found at www kvh com muobservice E mail Internet browsing Weather and chart updates Instant messaging Accessing corporate networks VPNs Data transfers NOTE The system must be activated
33. TracPhone V3 c TRACPHONE KIVIHI User s Guide TracPhone V3 User s Guide E TracPhone V3 mini VSAT Broadband System User s Guide This user s guide provides all of the basic information you need to operate set up and troubleshoot the TracPhone V3 system For detailed installation information please refer to the TracPhone V3 Installation Guide If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated Serial Numbers Antenna Control Unit Technical Support Within the Continental U S A Phone 1 866 701 7103 via landline E mail mvbsupport kvh com North South America Australia Phone 1 401 851 3806 E mail mvbsupport kvh com Europe Middle Fast Asia Africa Phone 45 45 160 180 E mail support kvh dk TI KVH Part 54 0748 Rev A KVH ro L 2011 KVH Industries Inc All rights reserved NASDAQ D LISTED Trademark Information TracPhone KVH and the unique light colored dome with dark contrasting baseplate are registered trademarks of KVH Industries Inc mini VSAT Broadband is a service mark of KVH Industries Inc ViaSat and the ViaSat logo are registered trademarks of ViaSat Inc All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable
34. VIG SHA LHSHW KHSOLOV H s NVHOE WALI LXHN ON LaSaa KWOLOVH MS HUN MO e 1 S PUN O MS JOO Mays Luu Juy MS JO010W 13 ZV euuelUy qasn LON MS puieog JH euu luy MS PJeog ule euusyuy usuen Mo eAIqiyU pue HONVHOR WALT LXANS el19S euu juy AAO LSISSV 4AA I poIN euu luv jonuog smog Ong smx swoz quvzva ms Indul Oq tun MO yndu 9q euu luv s uoz puezey z dn 18S sS NVHOE WALI LXHN oN qa3 Uuollezlue od Yu lUAOGQ ou nb 1 J yullumMoq llll8 eS BOIAIBS snes NV 118uJ8ulda sNI INO WALI VNNSHINV H VA MATA OL a SSwW3d E yi ss uluBuq qO118S ON sNOZ GWHVZVH Las UOISI A MS WEpo g 8U07 piezeH dt Lawoow qONWHOO Bag Wepo 8UOZ piezeH JH WNIGSW SSENLHDTUa ainjesadua Wapoy snqels Sd5 SMEIS dOHA WEPOW N BuipeayH andy N Bia yseNW 19uqns Wepoy Mays Luu juy dl NV 1 W pPoN 43 zv euu luv i sas25V ONSW IXINA dl 1 ll8 eS wapoy ayjeyes juaung NOLLWUNDLANOD ONIMOWAL SLWLS WNNALNW LdHOOV A ONAW LXAN SOLWLS VWVNNHTLNV WALI WHGOW H YA ALLS WACON MATA OL SSadad LdHOOV A NANNAN LXHN SOLWLS WACON nu u Ix 0 uul AUB JE LIXAX SS ld A TD 14333V 39NVH3 SnN3W Menus Quick Reference Guide 79 TracPhone V3 User s Guide Appendix C Glossary Appendix C Glossary This appendix provides a glossary of technical terms used throughout this manual Contents GOSS AL Ys una aaa aka aksa kaka
35. W VERSION 1 04 Skew motor software version CTRL UNIT SERIAL 070902147 Control unit serial number TracPhone V3 User s Guide Chapter 4 Troubleshooting Status Message Description CTRL UNIT SW VERSION 2 14 Control unit software version E TracPhone V3 User s Guide Chapter 4 Troubleshooting Calibrating the Antenna Gyros The TracPhone antenna s gyros continuously measure the motion of your vessel and send this data to the antenna s motor control circuitry to keep the antenna pointed at the satellite At the factory each antenna gyro is precisely calibrated to work with the antenna s circuit board Therefore if you ever have a gyro or circuit board replaced you will need to recalibrate the gyros for the new part IMPORTANT Calibrate the gyros only if directed by KVH Technical Support and only while the vessel is stationary A poor gyro calibration can reduce the performance of the antenna Follow the steps below to calibrate the gyros 1 Press yMENUS until the display shows DIAGNOSTICS MENUS CHANGE ACCEPT EXIT Game lt gt DIAGNOSTICS NEXT MENU vV ACCEPT 2 Press v ACCEPT to enter the Diagnostics menu MENUS CHANGE ACCEPT EXIT Cv n M x ENTERING DIAGNOSTICS CAL GYRO NO NEXT ITEM ECHANGE TracPhone V3 User s Guide Chapter 4 Troubleshooting 3 Press EICHANGE until the display shows
36. a aha ihah saqhiaaayay 5 75 Menus Quick Reference Guide Menus Quick Reference Guide nn nn 79 Glossary GloSSq iy n teateesetesttetresttent teste a eee tens tues teatimcrert acre eau 83 TracPhone V3 User s Guide Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your TracPhone system It also provides important safety information you need to know before using the product Contents Using this Manual nn nrnna 3 Important Safety Information u 5 System OvervieW n besstacssunpaieanmntne 6 i TracPhone V3 User s Guide Chapter 1 Introduction Using this Manual This manual provides complete operation configuration and troubleshooting information for your TracPhone V3 system Who Should Use this Manual The user should refer to the Operation chapter to learn how to operate the system The user or installer should refer to the Configuration chapter for information on setting up the system for the desired preferences The user and or servicing technician should refer to the Troubleshooting chapter to help identify the cause of a system problem Icons Used in this Manual This manual uses the following icons Icon Description This is a danger warning or caution notice Be sure to read these carefully to avoid injury CHANGE ACCEPT EXIT Cv Paty x
37. al plan s country If you are calling a number within the dial plan s country dial it as an in country call For example if your MTA is assigned a United States dial plan default setting and you are calling a U S number dial Area City Code Local Phone Number Outside your dial plan s country If you are calling a country that is outside your dial plan dial it as an international call For example if your MTA is assigned a United States dial plan default setting and you are calling a number outside of the U S dial 011 Country Code Area City Code Local Phone Number When you make a call via the mini VSAT Broadband service your voice travels 22 300 miles 35 900 km into space then 22 300 miles 35 900 km back to Earth just like any other satellite voice service This lengthy transit will necessarily cause a brief delay approximately 0 5 second in your telephone conversations even at the fastest speeds TracPhone V3 User s Guide Chapter 2 Operation Phone Numbers for Incoming Calls During activation your MTA s phone line was assigned a phone number with the country code and area city code of your choice This allows people on shore within that region to call your vessel and avoid long distance or international calling charges regardless of your vessel s location For an additional monthly fee you may associate up to five virtual local numbers to your MTA s phone line allowing people calli
38. ble wait 30 seconds ERROR ANTENNA AZ ASSEMBLY The antenna s azimuth motor or limit switch failed Contact KVH Technical Support ERROR ANTENNA COMM FAILURE The control unit has lost communications with the antenna Check the wiring and try turning the control unit and modem off then back on If the error persists contact KVH Technical Support ERROR ANTENNA EL ASSEMBLY The antenna s elevation motor or limit switch failed Contact KVH Technical Support ERROR ANTENNA OVERTEMP The antenna is disabled because its temperature has risen above 85 C Turn off the system and allow it to cool down ERROR ANTENNA POWER OPEN There is an open circuit in the antenna power data cable Check the cable ERROR ANTENNA POWER SHORT There is a short circuit in the antenna power data cable Check the cable ERROR ANTENNA POWER SUPPLY The antenna s power supply circuit might have failed Contact KVH Technical Support ERROR ANTENNA SKEW ASSMBLY The antenna s skew motor or limit switch failed Contact KVH Technical Support co TracPhone V3 User s Guide Chapter 4 Troubleshooting Error Message Description ERROR BUC POWER OPEN There is an open circuit in the BUC power cable between the control unit and the modem or the transmit TX RF cable Check the cables ERROR BUC POWER SHORT There isa short circui
39. col Two communications protocols for the Internet IP handles the delivery of data packets over the Internet TCP ensures that all data packets are successfully delivered and assembled in the proper order Twisted Pair Cable type consisting of multiple pairs of cable in which two wires are spiraled together to reduce electromagnetic noise Can be either shielded STP or unshielded UTP Used extensively in LANs and telephone networks Tx Transmit URL Uniform Resource Locator Address of a web page or file on the World Wide Web Consists of three parts 1 protocol such as http 2 IP address or domain name such as www kvh com and 3 name of the web page or file to be retrieved from that address such as index html USB Universal Serial Bus Bus standard for connecting peripheral devices to a computer Supports a data rate of 12 Mbps UTP Unshielded Twisted Pair Cable consisting of four twisted pairs 8 wires usually terminated by RJ45 connectors Commonly used in LANS VoIP Voice over Internet Protocol Allows telephone conversations to be routed via the Internet VSAT Very Small Aperture lt 3m Terminal Communications system in which multiple users connect via satellite to a single land based hub which handles the routing of all network traffic TracPhone V3 User s Guide Appendix C Glossary WAN Wide Area Network A group of computers devices and possibly LANs linke
40. d configure all of the various calling features available to you as well as view account information and listen to VoiceMails To log onto the site follow the steps below 1 Go to http koh myaccountcenter net 2 At the login page enter your primary phone number and PIN provided during service activation NOTE You may also navigate to this site from www kvh com your account NOTE You can also contact Customer Support by dialing 611 on your telephone handset TracPhone V3 User s Guide Chapter 3 Configuration 3 Configuration This chapter explains how to change the brightness of the control unit s display set up an RF radiation hazard zone and reset the system to its factory configuration It also explains how to configure your computer for a wired Ethernet connection to the TracPhone V3 system For details on setting up a wireless network refer to the instructions provided with your wireless access point purchased separately Contents Adjusting the Control Unit Display Brightness 23 Configuring RF Radiation Hazard Zones 25 Resetting the System to Factory Conditions 33 Configuring Your Computer for mini VSAT Broadband 35 Requesting Static IP Addressing oo 43 TracPhone V3 User s Guide Chapter 3 Configuration Adjusting the Control Unit Display Brightness Follow the steps below to adjust the brightness of the control unit s front
41. d together over a large geographic area WAP Wireless Network Access Point Device that links computers wirelessly to a LAN To communicate with the WAP each computer needs a properly configured wireless network card WEP Wired Equivalent Privacy Security mechanism for wireless networks Encrypts data to protect it from unauthorized interception WiFi Wireless Fidelity Refers to an 802 11 wireless network WINS Resolution Windows Internet Naming Service Resolution Organizes the names of all Windows computers in a network with their respective IP addresses Similar function to DNS Wireless Network Card Xponder PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP Transponder Component of a satellite that receives radio transmissions from Earth amplifies them and retransmits them back to Earth on a different frequency i KVH Industries Inc Middletown RI U S A Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com KIVIHI KVH Europe A S Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk www kvh com KVH Norway AS Horten Norway Tel 47 33 03 05 30 Fax 47 33 03 05 31 E mail commboxsales kvh com KVH Singapore Singapore Tel 65 6829 2343 Fax 65 6829 2121 E mail infokvhsingapore kvh com
42. ddress automatica C Use the following DNS server addresses Preferred DNS server Alternate DNS server r TracPhone V3 User s Guide Chapter 3 Configuration 6 AtLocal Area Connection Properties click OK zz General Authentication Advanced Connect using H Xircom CardBus Ethernet 100 Modem 56 Ethernet Inter This connection uses the following items Client for Microsoft Networks vJ B File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Install Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected 7 Restart your computer at ec TracPhone V3 User s Guide Chapter 3 Configuration Mac OS X Follow the steps below to configure a Mac OS X computer 1 At System Preferences click the Network icon 2 At the Network window select the following e Show Built in Ethernet Configure Using DHCP e Leave all text boxes blank 900 i a V Show All Displays Sound Network Startup Disk Location Automatic ES Show Built in Ethernet AppleTalk Proxies Configure Using DHCP G Domain Name Servers Optional IP Address 000 000 0 225 Provided by DHCP Server Subnet Mask 255 255 255 0 Router 192 000 0 0
43. e Quality TracPhone V3 User s Guide Table of Contents Table of Contents Introduction Using this IM IML a us a ana naa S 3 Important Safety Information l n nrnna 5 System Overview nn nnnnnnnnnnnnnnnnn 6 Operation Satellite Communication BASICS esee 11 Turning On the System a nn nnnnnnrsa 12 Sys teM OUD anne oni A T macs mun sya 13 Using the mini VSAT Broadband Service 14 Using KVH s Enhanced Voice Service sesser 15 Configuration Adjusting the Control Unit Display Brightness 23 Configuring RF Radiation Hazard Zones l 25 Resetting the System to Factory Conditions 33 Configuring Your Computer for mini VSAT Broadband 35 Requesting Static IP Addressing 43 Troubleshooting Five Simple CheckS uuu uama asahan huysa hasa 47 Control Unit Status Lights l l nn 48 Modem Status Light nn nnnnnnnnnnsn 50 Error Messages g a aaa aaa a u sa 51 Troubleshooting a Voice Service Problem l 56 Viewing Status Information on Your Web Browser 57 i TracPhone V3 User s Guide Table of Contents Viewing Status Information on the Control Unit 63 Calibrating the Antenna Gyros l n nra 70 Technical Support nrnna 72 Wiring Diagram Wining Digri Miis L a a
44. e provides all of the status information you might need to know other than the two serial numbers noted above All other status pages provide very detailed and advanced information that only KVH Technical Support might use for troubleshooting gt TracPhone V3 User s Guide Chapter 4 Troubleshooting Viewing Status Information on the Control Unit If you are unable to view the status information screens on the modem s web interface you can also view system status information on the control unit s display You can select either modem or antenna status information from the main menu Modem Status Information 1 Press MENUS until the display shows MODEM STATUS MENUS CHANGE ACCEPT EXIT Cy lt x MODEM STATUS vNEXT MENU v ACCEPT 2 Press v ACCEPT to start viewing the modem status screens MENUS CHANGE ACCEPT EXIT Cv SEE x PRESS v TO VIEW EACH MODEM ITEM MODEM STATE ONLINE 3 Press MENUS to scroll forward through the status messages Press CHANGE to scroll backward When you are done reviewing status messages press xEXIT MENUS CHANGE ACCEPT EXIT Game lt gt ts Ja TracPhone V3 User s Guide Chapter 4 Troubleshooting Modem Status Messages The table below lists all of the modem status messages Status Message Description MODEM STATE ONLINE ETHERNET LAN STATUS LINK OK General status of the modem e Online Modem is connected t
45. ions with the modem check wiring i au m TracPhone V3 User s Guide Chapter 4 Troubleshooting Modem Status Light A status light on the front of the modem indicates the current status of the modem and can help you identify problems Figure 4 2 Modem Status Light During normal operation the status light should be lit green The following table explains what the different light conditions indicate Light is Indicates Description Off Off Modem is powered off or initializing Green Online Modem is logged into the mini VSAT Broadband network Green Transmitting Modem is transmitting data or flashing logging into the mini VSAT Broadband network Orange Logging In Modem is logging into the mini VSAT flashing Broadband network Red Searching or Antenna is searching for the service Fault satellite or error detected in modem if antenna is tracking the service satellite try turning the modem off then back on Error Messages TracPhone V3 User s Guide Chapter 4 Troubleshooting The table below lists error messages that might appear on the control unit display to indicate a system problem Many of these faults should only be repaired by a KVH certified technician contact KVH Technical Support for assistance see Technical Support on page 72 Error Message Description CABLE UNWRAP PLEASE WAIT The antenna is unwrapping its internal ca
46. k laka 83 i Glossary 10BaseT 100BaseT 802 11 AC AGC TracPhone V3 User s Guide Appendix C Glossary Ethernet standard using twisted pair cabling such as CAT5 Supports a maximum data rate of 10 Mbps Fast Ethernet standard using twisted pair cabling such as CA T5 Supports a maximum data rate of 100 Mbps Wireless network communications standard commonly used in LANs Alternating Current Automatic Gain Control Function that automatically boosts the gain of a received signal as required to maintain a constant output level Indicates RF level Analog Phone AZ BUC Standard telephone also referred to as POTS Plain Old Telephone Service Voice signals are converted into electrical pulses by modulating a carrier signal Azimuth angle Horizontal direction in which the antenna points Block Up Converter Device that converts the intermediate frequency signal from the modem to a Ku band frequency and amplifies it for transmission Bulletin Board CAT5 Communications from the hub to all terminals within its network Category of twisted pair cable with a maximum data rate of 1 000 Mbps i TracPhone V3 User s Guide Appendix C Glossary Chassis The outside enclosure of an electronic device Crossover Cable Cable in which the pins are reversed from one end to the other Used for connecting two computers back to back without using an Ethernet hub Data Rate Speed
47. l Support ERROR MODEM RSSI FAILURE The modem is not providing satellite signal strength data to the control unit Try turning the modexm off then back on If the error persists contact KVH Technical Support ERROR NO LNB POWER The antenna s LNB low noise block is not receiving 12 18 VDC from the modem s Rx RF port Ensure the modem is turned on and check the RX RF cable ERROR RF RSSI FAILURE The control unit is not forwarding satellite signal strength data to the antenna Try turning the control unit and modem off then back on If the error persists contact KVH Technical Support ERROR RF SOFTWARE FAILURE The antenna s RF software might be corrupted Check the wiring and try turning the control unit and modem off then back on If the error persists contact KVH Technical Support OFFLINE OUTSIDE COVERAGE Your vessel is located outside the mini VSAT Broadband coverage area where service is unavailable or you are located within a governmentally restricted area Service will be restored once you reenter the coverage area ee TracPhone V3 User s Guide Chapter 4 Troubleshooting Error Message Description RF RADIATION HAZARD TRANSMIT INHIBITED The antenna is pointing within one of your programmed RF radiation hazard zones See Configuring RF Radiation Hazard Zones on page 25 for details TRANSMIT INHIBITED BY CTR
48. le the transmitter and the control unit will display the following message RF RADIATION HAZARD TRANSMIT INHIBITED Once the antenna points outside the hazard zone transmission capability will be restored m TracPhone V3 User s Guide Chapter 3 Configuration Defining an RF Radiation Hazard Zone Follow the steps below to configure an RF radiation hazard zone 1 Determine the necessary azimuth range for the RF hazard zone You will need to enter the beginning and ending azimuths that define the outer boundaries of the zone relative to the antenna s forward arrow which should be pointing toward the bow see Figure 3 2 NOTE Each RF hazard zone must span at least 5 Therefore be sure to set beginning and ending azimuths at least 5 apart Figure 3 2 Beginning and Ending Azimuths Defining RF Radiation Hazard Zone Beginning Azimuth RF Radiation 000 915 Hazard Zone Example Forward Ending Azimuth 080 270 090 180 2 Press MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT Cy lt x CONFIGURATION vNEXT MENU ACCEPT TracPhone V3 User s Guide Chapter 3 Configuration 3 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY a lt x BRIGHTNESS HIGH vNEXT ITEM HCHANGE 4 Press yMENUS until the display shows SET HAZARD ZONE MENUS CHANGE ACCEPT EXIT CY s v x SET HAZARD ZONE NO YNEXT ITEM HCHANGE
49. n that everyone stays a minimum safe distance away from the antenna before you transmit Also be sure to return to this menu and restore the hazard zones when you are done transmitting NOTE You can view the currently programmed hazard zones in the control unit s Antenna Status menu see Antenna Status Information on page 66 1 Press yMENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT Cy iv x CONFIGURATION vNEXT MENU ACCEPT 2 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY a x BRIGHTNESS HIGH YNEXT ITEM HCHANGE TracPhone V3 User s Guide Chapter 3 Configuration 3 Press YMENUS until the display shows SET HAZARD ZONE MENUS CHANGE ACCEPT EXIT Cy x SET HAZARD ZONE NO vNEXT ITEM OCHANGE 4 Press CHANGE until the display shows SET HAZARD ZONE YES MENUS CHANGE ACCEPT EXIT Cy a iv x SET HAZARD ZONE YES ECHANGE ACCEPT 5 Press v ACCEPT MENUS CHANGE ACCEPT EXIT Cw v x ZONE 1 015 080 vNEXT ITEM ECHANGE 6 Press MENUS until the display shows XMT IN ZONES MENUS CHANGE ACCEPT EXIT Cy tv x XMT IN ZONES NO YNEXT ITEM EICHANGE m TracPhone V3 User s Guide Chapter 3 Configuration 7 Press EICHANGE until the display shows XMT IN ZONES YES MENUS CHANGE ACCEPT EXIT C Y atv x XMT IN ZONES YES ECHANGE vACCEPT
50. ng from additional countries to avoid long distance or international fees For example if you are running a business from your vessel and you have many customers who live in France you could set up a virtual number that allows customers in France to call your vessel using a French local number To set up virtual phone numbers contact KVH s Airtime Services Department see Service Activation on page 8 for contact information E m ak TracPhone V3 User s Guide Chapter 2 Operation Recording a VoiceMail Personal Greeting Follow the steps below to record your VoiceMail personal greeting 1 Pick up the handset on any phone connected to the MTA You should hear a dial tone Dial 123 on the telephone keypad to connect to the VoiceMail system Press 2 to access your mailbox Press 1 to access your personal greeting Press 2 to change your greeting You will be prompted to record your greeting Press 1 to listen to your personal greeting When you are satisfied with your greeting press 3 to accept and activate your greeting You will hear the message Your personal greeting has been activated Listening to Your VoiceMail Messages If the PHONE 1 light on the MTA is blinking orange when the telephone handset is on the hook you have new VoiceMail messages see Figure 2 5 on page 15 Follow the steps below to listen to your VoiceMail messages 1 Pick up the handset on any phone
51. o the mini VSAT Broadband service e Offline Modem is not connected to the service e Initializing e Attempting Login e Waiting for Hub Comm e Transmit Disabled Status of the Ethernet local area network LAN connection e Link OK e Link Down SERVICE SATELLITE 72 5W Satellite currently selected for mini VSAT Broadband service DOWNLINK FREQUENCY 11 840 GHZ Frequency of the satellite downlink in GHz DOWNLNK POLARIZATION HORIZONTAL Polarization of the satellite downlink e Horizontal Linear e Vertical Linear EB NO 08 6 dB Quality of the received signal Eb No Energy per bit noise power per Hertz must be greater than 2 dB for operation MODEM SATELLITE IP 10 61 4 9 VAG l External IP address of the modem identity of the modem on the mini VSAT Broadband network 10 61 4 0 10 61 7 255 TracPhone V3 User s Guide Chapter 4 Troubleshooting Status Message Description MODEM LAN IP 192 168 0 1 Subnet mask of the vessel s LAN MODEM SUBNET MASK 255 255 255 0 Local IP address of the modem on the vessel s LAN that is connected to the modem MODEM DHCP STATUS ENABLED Status of the modem s DHCP server e Enabled Modem is assigning IP addresses to clients on the LAN e Disabled IP addresses must be assigned manually to each client on the LAN MODEM TEMPERATURE 50C Temperature of the modem chassis MODE
52. out Modem is logged out of the network no user traffic will pass e Waiting Modem is attempting to log in waiting for hub reply State Modem s operating state should be Transmit Enabled while the antenna is tracking the service satellite Login State Time days hours minutes seconds Duration of the current Login State Last Login Date time of the modem s last successful login to the network Terminal Uptime days hours minutes seconds Length of time the modem has been in operation Attempted Logins Number of times the modem has attempted to log into the network Successful Logins Number of times the modem has logged into the network BB Messages Rx Number of bulletin board messages received from the hub should continuously increment while logged in Serial Number Software Version Since the modem s last restart TE Modem serial number Modem software version TracPhone V3 User s Guide Chapter 4 Troubleshooting General Status Forward Link Forward Link refers to the communications path from the service hub to your vessel downloads The Forward Link section provides the following helpful information Status Field Description Eb No Quality of the received signal should be atleast 2 dB No Lock indicates satellite blockage or the antenna is searching for a satellite FL State Should be Locked
53. panel display 1 Press MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT Cy n v x CONFIGURATION NEXT MENU ACCEPT 2 Press ACCEPT MENUS CHANGE ACCEPT EXIT Cv v x BRIGHTNESS HIGH vNEXT ITEM HCHANGE 3 Press CHANGE until the display shows the desired brightness setting HIGH MEDIUM or LOW MENUS CHANGE ACCEPT EXIT Cv E BRIGHTNESS MEDIUM EICHANGE ACCEPT 4 Press v ACCEPT MENUS CHANGE ACCEPT EXIT Cv E x BRIGHTNESS MEDIUM im m TracPhone V3 User s Guide Chapter 3 Configuration 5 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT Cv ED TracPhone V3 User s Guide Chapter 3 Configuration Configuring RF Radiation Hazard Zones To prevent exposure to the antenna s radiated RF energy you can configure up to two RF radiation hazard zones for areas where crew and or passengers frequent See Important Safety Information on page 5 for details on minimum safety distances When determining the need for a hazard zone keep in mind that the antenna transmits within an elevation range of 5 75 Therefore you do not need to consider any areas that are below the antenna s mounting plane since they are safe from radiation exposure Figure 3 1 Example of an RF Radiation Hazard Zone Hazard Zone Whenever the antenna points within an RF radiation hazard zone the system will disab
54. ps below to turn on your TracPhone system A CAUTION The antenna transmits RF energy that is potentially harmful Make sure Radiation Radiation everyone stays more than 32 Hazard Hazard feet 10 m away from the oe antenna within its 5 75 Ly lip elevation range while it is in Oe 3 use No hazard exists directly above the antenna and anywhere below its mounting plane 1 Make sure the antenna has a clear view of the sky 2 Make sure power is applied to the modem control unit switch MTA and computer s 3 Press the power button on the modem The button s light should illuminate green Figure 2 3 Modem Front Panel Power Switch 4 Press the power button on the control unit The button s light should illuminate green The control unit supplies power to the antenna Figure 2 4 Control Unit Front Panel Power Switch 5 Turn on your networked computer s 6 Wait five minutes for system startup see the next section for details Once the antenna finds the correct service satellite all status lights on the control unit and the modem should be lit green If any lights are not lit green refer to Troubleshooting on page 45 System Startup TracPhone V3 User s Guide Chapter 2 Operation The control unit shows the following screens during startup If the display shows an error message see Error Messages on page 51 Description ANTENNA INI
55. rol Unit Status Lights l l 48 Modem Status Light l ll l nn 50 Error Messages nsn 51 Troubleshooting a Voice Service Problem 56 Viewing Status Information on Your Web Browser 57 Viewing Status Information on the Control Unit 63 Calibrating the Antenna Gyros a 70 Technical Support nn nn 72 TracPhone V3 User s Guide Chapter 4 Troubleshooting Five Simple Checks If you are experiencing a problem with your TracPhone system first check the five simple things below If these checks do not lead you to the problem contact KVH Technical Support for assistance see Technical Support on page 72 Check 1 Are all lights on the control unit and modem lit green There are three status lights on the front panel of the control unit and one status light on the modem If any of these lights are not lit green see Control Unit Status Lights on page 48 and Modem Status Light on page 50 for failure indications Check 2 Are any error messages displayed on the control panel If the control panel is showing an error message see Error Messages on page 51 for error definitions Check 3 Can the antenna find the satellite If the antenna is continuously searching for the satellite check the area around the antenna for blockage The antenna needs an unobstructed view of the sky to receive satellite signals Common
56. t F Login State Time Od 6h 31rre1 Ss Last Login Wed Apr 7 05 29 40 2010 GMT Terminal Uptime Od 6h 39re30s Attempted Logins 0 Succesul Logins 1 Time Wed Apr 7 12 00 56 2010 GMT BB Messages Rx 483 System Time Wed Apr 7 12 00 56 2010 GMT ETI 33d4 73h Ormc s Serl Number 0x00000000 Software Version 3212 3 FORWARD LINK Fa No 5 44 dB Locked Ampitude 24 45 dB 002566177 P Packets Rx 43498 FLR Packets Rx 11204 Dropped CRC 267 Y RETURN LINK Tx Diable of Q Doppler Frequency 0 He Data Rate 128000 bps Attenuation 20 60 J8 P Packets Tx 8422 Defauk Attenuation 16 00 d8 Tx Desible Count 10 Attenuation Linit 5 00 dB Tx Deable Time 0d 0h SRBzre55 Total Attenuation 20 60 J8 Y POSITIONAL Latitude 41 51 SateRRe Longtude 125 Longitude 71 28 SatelRe Handoff Status Handoff satelite avaiible Atttude of Satelite Handoff Detance 39 mi Velocty 0 knots ATI Detance 1023 mi Y HARDWARE ACU State x AOU Status QQQQQQQQ Boe TXR Temperature TDR Boots 150 Chass Temperature TAR Fan Speed 2670 rpm TracPhone V3 User s Guide p Chapter 4 Troubleshooting General Status Login The Login section provides the following helpful information Status Field Description Terminal ID Last two octets of the modem s external satellite IP address 10 61 x x its identity on the mini VSAT Broadband network Login State Status of the network login Logged In Modem is logged into the network Logged
57. t establishes standards for PC cards credit card sized memory or input output devices primarily used in laptops i ee TracPhone V3 User s Guide Appendix C Glossary Ping Software utility used to check a network connection Sends a test packet to the designated address and reports how long it takes to receive a response Polarization Orientation of a satellite signal Circular polarization which has a corkscrew propagation path consists of left hand LHCP and right hand RHCP signals Linear polarization consists of vertical and horizontal signals offset by 90 degrees Protocol Standard that establishes strict rules for how data is communicated over a network Return Link Communication path from the antenna to the satellite Another term for Uplink RF Radio Frequency RJ 45 Registered Jack 45 Eight wire network cable connector for LANs Similar to a telephone jack Router Device that connects multiple IP networks For each data packet it receives that is destined for another IP network determines the best path to reach its destination RSSI Receive Signal Strength Indicator Indicates the strength of the received satellite signal The modem supplies this data to the control unit for tracking purposes Rx Receive TracPhone V3 User s Guide Appendix C Glossary B Skew Adjustment angle to orient an LNB with a linearly polarized satellite signal Spread Spectrum A type of comm
58. t in the BUC power cable between the control unit and the modem or the transmit TX RF cable Check the cables ERROR CTRL UNIT OVERTEMP The control unit has stopped supplying antenna and BUC power because its temperature has risen above 85 C Turn off the system and allow it to cool down You might need to relocate the unit to an area that provides better ventilation ERROR CTRL UNIT PWR SUPPLY The control unit is not supplying enough power to the antenna Contact KVH Technical Support ERROR GPS FAILURE The GPS is not communicating with the control unit Try turning the control unit off then back on Also check the terminal strip wiring at the control unit s rear panel If the error persists the GPS module inside the antenna might need to be replaced Contact KVH Technical Support ERROR GYRO BIAS ERROR One of the antenna s gyros is out of calibration Try recalibrating the gyros see Calibrating the Antenna Gyros on page 70 If a gyro fails to calibrate contact KVH Technical Support The gyro might need to be replaced TracPhone V3 User s Guide Chapter 4 Troubleshooting Error Message Description ERROR MODEM COMM FAILURE The control unit has lost communications with the modem Ensure the modem is powered on and check the interconnecting cables You can also try turning the modem off then back on If the error persists contact KVH Technica
59. tatus menus mpenn a Win Dogen B Appendix A Wiring Diagram This appendix provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wiring Diagram sectstatek atckatihetehatetatoliteretecatelatidabtholscadsiine 75 TracPhone V3 User s Guide Appendix A Wiring Diagram Wiring Diagram Antenna TRAGRHONE IVI Terminal Strip Connector 123 4 5 6 7 8 9 10 11 12 MRx Power Data si MTx Red wc NC Black White Gray Gray White White Orange Orange White White Brown Brown White White Blue Blue White Control Unit ee e 5 o p was wom en s ce 000 Power J35 CONSOLE MODEL VMBR 1510 Arct ight PART 1234567 REV XXX SERIAL XX XXXXXX CAGE CODE 12345 volg PHCNE2 PHONE1 12VDC RSTR me TracPhone V3 User s Guide Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the control unit menus Contents Menus Quick Reference Guide l l 79 E TracPhone V3 User s Guide Appendix B Menus Quick Reference Guide soiA6 euusjue 14129 4 H NVHOE y eyeuquey SHX OUAD TWO s NVHOEI WALI LXHN2 ON OUAD TWO A1010e 0 Wass jasay LdHOOVA ONEW LXHN Ld8OOV A sSNVHOE SOILSONS
60. the antenna s main transmission beam minimum safe distance is 1 foot 0 3 m However since a person may not know which direction the antenna is pointing always observe the full 32 feet 10 m minimum safe distance e You can set up RF radiation hazard zones to inhibit transmissions within areas frequented by your passengers and or crew See Configuring RF Radiation Hazard Zones on page 25 for details 5 m TracPhone V3 User s Guide Chapter 1 Introduction System Overview Your TracPhone V3 is a complete mini VSAT Broadband communications system for mariners on the move Using cutting edge spread spectrum technology which was previously only available to the military and corporate jets the TracPhone V3 delivers a seamless and consistent Internet experience And it all comes with an antenna that is much smaller and lighter than traditional VSAT antennas As shown in the basic diagram below the system consists of an antenna system control unit and modem that connect to a land based hub via a Ku band satellite The hub managed by a Network Operations Center then provides the link to the Internet and the terrestrial telephone network A brief description of each system component is provided on the following page A detailed wiring diagram is provided in Wiring Diagram on page 75 Figure 1 2 TracPhone V3 mini VSAT Broadband Network Diagram Ku band Satellite mini VSAT Connection TracPhone Antenna
61. tion all three status lights should be lit green The following tables explain what the different light conditions indicate CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Light is Indicates Description Off Off Control unit is powered off or no power input Green OK Good input power control unit is operational Orange Bad power Bad power supply circuit inside the control unit Red Fault Error detected during control unit self test try turning the control unit off then back on ANTENNA Light TracPhone V3 User s Guide Chapter 4 Troubleshooting The table below explains what the ANTENNA light indicates MODEM Light Light is Indicates Description Off Off No power input to the antenna Green Tracking Antenna is tracking a satellite Green Searching Antenna is searching for a satellite or flashing the modem is initializing Red Fault Error detected see error message on display The table below explains what the MODEM light indicates Light is Indicates Description Off Off Modem is powered off or initializing Green Online Modem is online and logged into the mini VSAT Broadband service Green Comms OK Modem is communicating with the flashing antenna but it is not yet online Orange Fault Error detected see error message on display Red No comms Control unit has lost communicat
62. unication method by which the information signal energy is spread over a frequency band much wider than the minimum bandwidth required for transmitting the information SSID Service Set Identifier Unique identifier shared by all computers and devices on a single wireless network Straight through Cable Cable in which the pins at one end match the pins at the other end Subnet Subdivision of a network based on IP address For example with a subnet mask of 255 255 255 0 all computers and devices assigned an IP address starting with 195 172 8 belong to one subnet there are 255 possible An IP address starting with 195 172 9 designates a different subnet Subnet Mask Divides the latter portion of an IP address into subnet and host designations For example in a regular class B network the first two numbers in an IP address define the network ID while the last two numbers define the host ID the individual computer or device on that network A subnet mask changes the format of these last two numbers by designating the third number as the subnet ID and designating the last number as the host ID the computer or device within that subnet SW Software Switch Device that connects two segments of a LAN Routes data from one segment to another based on the MAC address of the destination I TracPhone V3 User s Guide Appendix C Glossary TCP IP Transmission Control Protocol Internet Proto

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