Customer Report User Guide
Contents
1. Royal Mail Mailmark Customer Report User Guide a m Welcome to Mailmark Reporting 03 Royal Mail Mailmark Reporting 04 Logging on to the Mailmark Management System 05 Reports that are available to you Using the Reports 06 The Mailmark Analytics Dashboard 07 Finding your way around your reports 09 What the reports tell you Predicted Delivery 10 What the reports tell you Mail Volume 11 What the reports tell you Mail Performance 12 Item Level Exceptions Reporting 13 What the reports tell you Batch Performance 15 Customer Report Managing Supply Chains 17 Customer Report Campaign amp Job Royal Mail Mailmark Appendix 19 Explaining Performance Measures 22 Predicted Delivery explained 24 Volume Discrepancy and Missort errors explained 25 Incorrect Format and Incorrect Class errors explained 26 Machineability errors explained 27 Key points relating to reports 28 Glossary B Getting Help 33 Where can get help 34 Contact Details Royal Mail Mailmark Reporting Welcome to Royal Mail Mailmark the new innovation from Royal Mail that brings you daily web based reporting to your machine readable business advertising and publishing mail The purpose of this guide is to help you navigate through the reporting suite so that you can get the most out of the information Mailmark provides What is the Mailmark option Mailmark is a new barcoding system introduced by2. Ensure that the correct address database Volume discrepancy This occurs when volumes may be adjusted to reflect is being used by the production team the number of mail pieces processed on our duplicate volumes Bc reris Gal e machines exceeds the number declared in the B Missorts An adjustment charge Mats n p Un eManifest This is likely to be because there may be raised per missorted item COSI GODS srt OY ie BURG Vs have been duplicate mail pieces printed MI product non compliance Si E Performance reporting can be used to B Missorts This measure shows sorted mail Order may be adjusted to Serte the we ane ane E pieces that were presented to the wrong Mail correct Class Format or Product sies Guo YORI A retis Centre This might be due to incorrect bag a labelling or incorrect network operations E Malak ee wd An Machineability Royal Mail will process and forward these E oi MA E B Use the item level data to review items to the correct location for delivery machineabte Item customer address file issues E Product non compliance This reports on Unable to resolve items check the mail pieces that do not match the product addressing format e g for incomplete class or format declared within the eManifest or nonsense addresses B Machineability mail pieces could not be optimally machine processed and this might be due to a series of production reasons such as Postcode inaccura
3. So how does all of this happen and what do these new analytics look like Let s take a look at the reporting system screen by screen and you can see how easy it is to find the information that you need in order to make the most of your Mailmark capability E Mail that Es speaks E volumes Logging on to the Mailmark Management System Let s take a look at the reporting system screen by screen Home Access Mailmark Knowledgebase View Supply Chain Results Manage Users Analytics and view your eManifest reporting including predicted delivery Request Information volume of mail received and performance of your mail Supply Chain Details Firstly you click on to the Royal Mail website Wholesale customers will be able to log on via the Royal Mail Wholesale website gt Go to Reports Poster Payer Supply Chain and Billing Anyphone Anyphone 585653 Anyphone 718127 Anyphone 678223 Anyphone Type 25 11 2013 ess 25 11 2013 25 11 2013 25 11 2013 twork Access 25 11 2013 25 11 2013 Royal Mail Mailmark Two small parcels One small price Log in as usual to your business account Via Special Delivery 1st Class or standard This is your main analytics dashboard from which you can access all of your reports You can see a navigation menu to your left a Go to report
4. 13 02 2014 13 02 2014 Anyphone Invoice and Billing 7906235705 we processed that entered our Missorts network these figures can help 12 02 2014 12 02 2014 Anyphone Newsletter 6099100659 you determine how many mail Produc non complian 11 02 2014 11 02 2014 Anyphone Contracts 5184272707 pieces met agreed standards for the eManifest Machineabilty 580 10 02 2014 10 02 2014 Anyphone Invoice and Billing 0376015808 10 02 2014 09 02 2014 Anyphone Special Offers 0382450508 Click on the Error type to view in more detail 08 02 2014 08 02 2014 Contracts 5562878094 BE Didn t moot standards View by Supply Chain Name Suppiy Chain ID We want to hear your feedback Email us 0734591123 BI Met standards How is your batch performing Questions Find the answers in our User Guide 5 We want to hear your feedback Email Questions Find out the answers in our user guide 8 Batch Leve n 229 item Leve Anyphone Mailmark Analytics Batch Level Welcome Anyphone Anyphone ths Return to M The Batch Level report details How did your batch perform gt eManifest 9554269749 Your overall eManifest and batch analysis Last Updated 24 Feb Performance indicator wy Multiple or significant errors and is likely to lead to surcharge Some minor errors Successful mailing eManifest 9554269749 gt Produ
5. 02 2014 Anyphone Customer Accounts 9554269749 Submitted Supply Chain Name v eManifest ID 20 02 2014 20 02 2014 Anyphone Newsletter 1415354262 19 02 2014 19 02 2014 Anyphone Customer Accounts 7096351653 19 02 2014 18 02 2014 Anyphone Marketing 6269319319 17 02 2014 17 02 2014 Anyphone Contracts 4748822287 14 02 2014 14 02 2014 Anyphone Invoice and Billing 0734591123 13 02 2014 13 02 2014 Anyphone Newsletter 4946770265 13 02 2014 12 02 2014 Anyphone Special Offers 1482057352 11 02 2014 11 02 2014 Anyphone Invoice and Billing 6976566700 10 02 2014 10 02 2014 Anyphone Contracts 7906235705 06 02 2014 07 02 2014 Anyphone Invoice and Billing 6099100659 06 02 2014 06 02 2014 Anyphone Special Offers 5184272707 04 02 2014 05 02 2014 Anyphone Contracts 0376015808 04 02 2014 04 02 2014 Anyphone Special Offers 0382450508 01 02 2014 03 02 2014 Anyphone Special Offers 5562878094 View by Supply Chain Name Supply Chain ID Royal Mail Mailmark Finding your way around your reports continued What is this This is the eManifest List which displays all of the eManifests corresponding to the Fuel Dial selection What does it do It lists all the available eManifests based on the following criteria Handover Date the date the mail was due to be handed over to Royal Mail Date Submitted the date on which the eManifest was submitted to Royal Mail Supply Chain Name the Supply Chain Name as agreed with Roya
6. Meaningful Reference provides another NUS GRON aya field where you can enter a reference to identify each mail piece You U A Er c k el create these details when you submit your eManifest uis aa HONOR 500224 E1W 9TN 1397898 End of Contract Discount Extension 1 Retentions Anyphone Personal Customer Offer End of Contract Discount Extension 1 Retentions Anyphone Personal Note In the Item level and Batch reports you will see an additional sia md i End of Contract Discount Extension 1 Retentions Anyphone Personal toolbar above the main reporting toolbar at the top did ind u Customer Offer 499219 ECAG 7WX 1397898 E Discount Extension 1 Retentions Anyphone Personal This toolbar provides extra functions You can hover over each button NR m num Endof Conirast DiszountEstenslon Retenlone to see what It does 972019 G66 2NZ 1397898 Discount Extension 1 Retentions Anyphone Personal On this toolbar is the Save button which allows you to save your item 55 09 n ddl 5 41471 KS11 2PS 1397895 Premium Customer Extra Handset 1 Sales Anyphone Personal level exception report as a CSV or a pdf file Accounts 913938 L12 4DD 1397895 cud heut Discount Extension 1 Retentions Anyphone Personal 234100 M70 1EE 1397898 Extra Handset 1 Sales Anyphone Personal 534833 N16 4HJ 1397895 Discount Extension 1 Retentions Anyphone Personal 90637 Nic 8YS 1397898 Wr
7. Royal Mail Through the application of a simple barcode which is scanned when your mail arrives at Royal Mail and again when your mail is processed for delivery a new level of insight into your customer communications is generated What s new Consignment level tracking For the first time you will have consignment level tracking meaning that you will be able to see which of your consignments are predicted to be delivered and when You can quickly react to any problems so If you know a customer is unlikely to receive their item on the expected day you can contact them or resend the item Predicted delivery day By knowing to the day when your customer is predicted to receive their mail you can time your follow up communications more accurately increasing the effectiveness of your customer contact Royal Mail Mailmark Customer Report User Guide Over time you can build up a detailed picture of your customers responses to your communications Visibility of Royal Mail network By being able to see when mail enters and leaves Royal Mail you can see and react to the performance of Royal Mail If something s gone wrong or missing for the first time you will be able to see that this has happened and react accordingly You will be able to see an audit trail and know that your mail has reached the Royal Mail Delivery office for delivery You can have more confidence that important communications have reached their target audience
8. dd Extra Handset 1 Sales Anyphone Personal 234100 NIP6SJ 1397895 C Extra Handset 1 Sales Anyphone Personal Royal Mail Mailmark Customer Report User What the reports tell you Batch Performance Lila r TN r de Mailmark Analytics Batch Level Wela This is the Batch level report which breaks down the eManifest into its component batches of mail How did your batch perform gt eManifest 9554269749 Your overall eManifest and batch analysis Last Updated 24 Feb Performance indicator W Multiple or significant errors Some minorerrors Successful mailing What does it do It allows you to look at the performance of each batch of mail Anyphone Customer Accounts eManifest 9554269749 Predicted delivery Volume Performance Error Type 808 Volume 14 discrepancies Missorts E mm 347 20 000 Product 82 non compliance El Machineability JB sso The top row of charts shows the eManifest level report 94 5 18 692 The rows beneath show the performance of individual unique Seriem rni Burns batches If there are more than two batches then the a Premium Customer Account rest of the batches for that eManifest are displayed on Predicted delivery Volume Click on the error type to view in more detail W Met standards Performance 4 E rror 200 ype subsequent pages e 9 Volume 14 discrepancies Missorts 47 10
9. machines Missorts Facts E The mail centre in which the item was first processed B he postcode declared in the barcode If no postcode is present in the barcode or if the postcode is incorrect then the written address is used instead Calculation A missort is determined when the mail centre in which the item was first processed is different to the declared postcode Continued gt gt Incorrect Format and Incorrect Class errors explained Error Type 2 9 Volume 14 discrepancies Missorts r 47 Product 82 non compliance ES Machineability JR 158 Click on the Error type to view in more detail 97 1 lll Didn t meet standards B Met standards Royal Mail Mailmark Customer Report Product non compliance Incorrect Format Facts BI Declared Format in the eManifest and barcode E Dimensions of the mail item as measured by our mail processing machines Calculation When a high proportion of mail items in a batch are declared as Letters on an active eManifest but our automation identifies them as Large Letters or vice versa Product non compliance Incorrect Class Facts M Declared Class in the eManifest and barcode M Class determined by our mail processing machines workplan Calculation When we receive mail items where there is a mismatch between the service declared by the class indicators on the mail items in the eManifest or in the barcodes Continued gt gt Machineabil
10. refund applications or other quality of service or loss damage or delay Questions Find the answers a in our User Guide compensation purposes There will always be a proportion of items that are not read by our processing machines Royal Mail Mailmark Customer Report User Guide Customer Report Managing Supply Chains Return to MMS What reya serkan setpoint eon ea ad k WEKE ke nu RAA x leke n d mm This is the Supply Chain tab M ME Werde eMan 20 Campaign amp Job e amp What does it do evo Last updated 28 February W Multiple or significant errors Some minor errors A Successful mailing Information to show you how different parts of your supply chain are performing W h en VO U C th e S upp ly Ch a j n tab YO U Can S e e at a lan ce Supply chain name Supply chain ID Mail originator Mail producer Carrier Payer Red Amber Green View all eManifests all of the Supply Chains of which you are a Participant which Abone nce m Eum ES EN have been active in the last 90 days Anyphone Marketing 819267 Anyphone Print amp Co Logistics Ltd xm a Far Go You can view the eManifests within each Supply Chain we A ej ios LL _ EN according to their performance by clicking on red amber or u 58565 Aryphone ELTE ES green Click the Go button to return to the eManifest view NER M EN You can order the Supply Chains by clicki
11. tab 7 n Supply chain name Anyphone Customer Accounts groups Se lected campalgns Or Siati by choosing CULO tor We mailing a 22 Feb eManifest 9554269749 View yesterday s results or look at an earlier day in the mail cycle or Historic for a report on a completed mailing jobs by nam e acro SS m ultip le Historic Last updated 22102 24 02 25 02 26 02 27102 e eManifests within the available 90 day period A visual summary of your mailings Click a colour Predicted Delivery Here you can see what percentage of your processed volume we predict will be delivered on time and what amount will be delivered late 98 Delivered on time 1 1 Cannot predict ax m lll Delivered late lll Successful mailing Some minor errors M In progress a Multiple or significant errors Click an eManifest to view more information Volume 200 Handover w Date w Supply Chain Name v eManifest ID Date Submitted These numbers indicate eee ww E saa a a a a a a a a a a la E ak n These charts present the 19 02 2014 19 02 2014 Anyphone Customer Accounts 7096351653 E um pim 0999 we S am e VO um e p e rfo rm an ce and predicted delivery data as 10 300 Not machine processed explained earlier in this guide but for the selected job or Error Type Performance j m T campaign and date range 14 Of the total volume of your mail dis
12. you can see what percentage of your processed volume we predict will be delivered on time and what amount will be delivered late Volume These numbers indicate how many mail pieces entered our network and give you added insights into your supply chain Performance Of the total volume of yo we processed that entered our network these figures can help you determine how many mail pieces met agreed standards for the eManifest m Delivered on time Cannot predict Delivered late M In progress 20 000 Machine processe d P sed lat Not machine p d Error Typ Volum 14 ur mail Missort uu u u u u u u u u uu u Product 82 non com pliance Machineability J 158 Click on the Error type to view in more detail lll Didn t meet standards B vet standards ore How is your batch performing Questions Find the answers in our User Guide Batch Performance Click here to view performance of the batches within the eManifest prm This is the Fuel Dial which displays all of the eManifests which can be selected By clicking on red amber or green you can select a set of eManifests based on their performance Predicted Delivery This is the Royal Mail Predicted Delivery performance for the selected eManifest Volume This is the Royal Mail Volume measurement for the selected eManifest Performance This
13. 000 Product E 82 non compliance Machineability J 108 1 9 300 Click on the error type to view in more detail Bl Delivered on time Cannot predict Declared volume Processed late Wi Didn t meet standards Bl Delivered late Bi In progress Machine p Bl Met standards A End of Contract Customer Access Predicted delivery Volume Performance 25 Error Type 300 308 8 2 Volume 0 discrepancies 10 000 Product 0 non compliance Machineability JN 472 91 9 692 Click on the error type to view in more detail Delivered on time Cannot predict Declared volume Processed late Didn t meet standards W Delivered late Wi In progress Wl Met standards We want to hear your feedback Questions Find the answers in our User Guide Find us Continued gt gt What the reports tell you Batch Performance continued Batch Level Reports eee n Royal Mail Anyphone Mailmark Analytics Batch Level This is the 1st Batch level report How did your batch perform gt eManifest 9554269749 These reports provide the following performance information Your overall eManifestand batch analysis on th e Batch Last Updated 24 Feb Performance indicator W Multiple or significant errors Some minorerrors Successful mailing Anyphone Customer Accounts eManifest 9554269749 m Royal M al ls Predi cte d D elive ry TREE delivery Volume Performance A measure of the Volume Declare
14. Chain Participant ID Unique identifier of a Participant Participant User This is a user that is associated to a MMS Participant There are two types of Participant users Primary Reports User Reports User Poster Payer A Supply Chain Role Bill Payer The Bill Payer for Mailmark mail consignments Primary Reports The individual that is the initial user associated to a Participant User Primary Reports User is the individual that can edit and maintain the Reports Users for a Participant Additionally Report Users can view reports upload statistics if associated to a Mailing Agent and their Participant Supply Chains Royal Mail Mailmark Glossary Reports User The Reports User is an individual Royal Mail Business user that can view reports upload statistics if associated to a Mailing Agent and their Participant Supply Chains Requester MMS User that issues a request through MMS Supply Chain The relationship between the various participants involved with the preparation transportation and handover of Bulk mail consignments before it gets to Royal Mail A Supply Chain is a set of four Participant roles Mail Originator Mailing Agent Mail Producer Carrier and Poster Payer Bill Payer that are required for a Mailmark mailing Supply Chain ID Unique identifier of a Supply Chain Supply Chain Same as Participant Participant Supply Chain Role Each Supply Chain consists of four roles which a
15. crepancies we processed that entered our Missorts li 47 network these figures can help you determine how many mail pieces met agreed standards for the eManifest Product 82 non compliance Machineability J 158 Click on the Error type to view in more detail 97 1 lll Didn t meet standards B vet standards View by Supply Chain Name Supply Chain ID How is your batch performing Questions Find the answers in our User Guide We want to hear your feedback Email us Please note he numbers in the charts will be bigger as the data shown is for several eManifests There is no item level reporting or batch view for the Campaign amp Job report Royal Mail Mailmark Customer Report User Explaining Performance Measures E Performance measure How are they used How can fix them Predicted Delivery The purpose of the predicted delivery chart is to provide customers with a definitive view of the percentage of the mailing predicted to be delivered on time against the standard of service purchased What might be the reasons for unexpected performance B he Mail Centre or Delivery Office has not machine processed the mail at the expected time The Performance measures indicate that the mail was not easily machineable What happens next 1 Mailmark Item Level exception reporting will highlight to customers which items have not been machine processed as expected and this
16. ct non compliance Detailed information on mail that didn t reach agreed batch standards Last updated 27 February The Item Level report e Anyphone Customer Accounts eManifest 955426974 mum e Item ID Postcode Batch ID Batch Reference Campaign Name Department sub devisions e a S e e S e a e 9 Predicted delivery Volume Performance Premium Customer Extra Handset 1 Sales Anyphone Personal 2 Error Type 444137 087 9LD 1397895 UE 55 Be 1397895 Premium Customer Extra Handset 1 Sales Anyphone Personal pu Accounts discrepancies End of Contract Discount Extension 1 Retentions Anyphone Personal Missorts pus UE deca Customer Offer ba b 20 000 P Custo Extra Handset 1 Sal Anyphone P Product 82 385187 BL36 1WL 1397895 VERSUM eee s re sed non compliance m Macincabiy NENNEN 520 519368 GH75 2DY 1397895 Siia Extra Handset 1 Sales Anyphone Personal 18 692 me TES CN62 69Z 1397698 End of Contract Discount Extension 1 Retentions Anyphone Personal Click on the error type to view in more detail Customer Offerr Bl Delivered on time lil Cannot predict lared volume 870725 arcane 1397898 End of Contract Discount Extension 4 Retentions Anyphone Personal MN Customer Offer M Deiivered late lll In progress 10160 DE75 20D 13297898 Extra Handset 1 Sales Anyphone Personal 4 Prem
17. cy DPS inaccuracy address slipped from the window inserts preventing machine processing or the address could not be resolved for sorting Royal Mail Mailmark Predicted Delivery explained Delivered on time Cannot predict Delivered late In progress Royal Mail Mailmark Cust The Predicted Delivery measure is a calculation based on the following information Facts Known events such as tracks locations and images Calculations Deriving the outcomes from the known facts Facts M Declared handover date in the eManifest BI Where when and on which machine we first processed the item Bl Where when and on which machine subsequent track events took place M Class of the item as declared in the eManifest Calculation Only the items Handed over on Time will be included in the calculation for Delivered on Time Early Late Of these items E items are determined as Delivered on Time if the last available track event is in accordance with Royal Mail s workplan for the product and class of the item E items are determined as Cannot Predict where there is insufficient eManifest or track event information to determine if the item was Delivered on Time Delivered Late or In Progress E items are determined as Delivered Late if the last available track event is behind Royal Mails workplan for the product and class of the item Continued gt gt Predicted Delivery expla
18. d versus the volume Machine Processed E The Performance measure of the eManifest Each Batch has the following overall measure nda uca kula A A successful mailing a Premium Customer Account Predicted delivery Volume Performance one a Error Type A mailing that has some minor errors Volume discrepancies l 14 w A mailing that has multiple or significant errors NU daran liance ee Machineability J 108 Did you know Bl Delivered on time Cannot predict Declared volume Processed late Wi Didn t meet standards Batch name information is carried through into the reporting so the naming of batches can be important in helping you to extract greater value from your reports 4 End of Contract Customer Access Predicted delivery Volume Performance The default naming convention for Batches is 1 2 3 etc however you can a Ta change the defaults to use more meaningful names ln this example there are j Voume jo 3X 3X33wX3 UO D gt pancies two batches one for a Premium customer account mailing and one for an Mess MEE s End of Contract customer account mailing You can see how in this instance AR giving batches meaningful names can start to drive data collection by campaign verom 87 Please note he information the reports is an indication of the ee s i performance of a Batch Item level information cannot be used or relied on for
19. e Customer 585653 Anyphone Print amp Co Royal Mail Anyphone Go will be delivered late Accounts Ltd e B Delivered on time ie Cannot predict Anyphone Special 718127 Anyphone Print amp Co Logistics Ltd Anyphone Go 1 Offers Ltd Delivered lato Successful mailing i HE progress Anyphone Newsletter 678223 Anyphone Print amp Go Royal Mail Anyphone 90 days Some minor errors or significant errors and is likely to lead to surcharge Click an eManifest to view more information Hardcoverw Data w Supply Chain Name Date Submitted eManifest ID 2014 21 02 2014 Anyphone Customer Accounts 9554269749 Volume These numbers indicate how many mail pieces entered our network and Ltd available on the system 20 02 2014 20 02 2014 Anyphone Newsletter 1415354262 give you added insights into your supply chain Declared volume 20 02 2014 20 02 2014 Anyphone Newsletter 7096351653 M Machine processed 19 02 2014 19 02 2014 Anyphone Customer Accounts 6269319319 Processed late Not machine processed 19 02 2014 18 02 2014 Anyphone Marketing 4748822287 m 17 02 2014 17 02 2014 Anyphone Contracts 16 02 2014 16 02 2014 Anyphone Invoice and Billing 4946770265 15 02 2014 15 02 2014 Anyphone Newsletter 1482057352 Performance Volume 15 02 2014 14 02 2014 Anyphone Special Offers 6976566700 Of the total volume of your mail discrepancies
20. ective end date Royal Mail Mailmark Glossary E End Date An end date will be applied to a Participant to indicate the point in time at which Participant is no longer active Participant Participants will be deleted two years after they have past their end date When Participants have been deleted all associated Participant users will no longer be able to access Mailmark Once an end date has passed it can be extended by Royal Mail customer take on team users The Participant end date will be considered when calculating the effective end date for a Supply Chain Note Participant users will be able to view Supply Chain reports after they have past their end date Mailmark A barcode which is either a Royal Mail 2D data matrix or a Royal Mail 4 state barcode which contains encoded data and offers Barcode eManifest and Batch level reporting eManifest An eManifest consists of all batches submitted on any given day for a particular supply chain Each eManifest submitted is Manifest associated with a specific Supply Chain Each eManifest can have one or more batches eManifest ID The unique identifier that is assigned to an eManifest once it has been created Manifest ID Royal Mail Mailmark Glossary za End Date Supply A manual end date can be applied to a Supply Chain this date indicates the point in time at which the Supply Chain Chain Manual is no longer active The manual Supply Chain end date w
21. er volumes Customers will be charged according What might be the reasons for unexpected to their Sales Order Should Royal Mail E Ensure that the method for handling performance identify undeclared items after 5 days spoils is robust Where possible before l The Mail Producer may not have made the ka Wa the MEN aw Bava pol Vae volumes are item or handed it over E M ni justed to include removed from the eManitest E items have been delayed in the Network by Ensure high machineability by adhering the mail Carrier to mandatory and recommended specifications see next page M Royal Mail has manually processed these items as they were not necessarily machineable What happens next 1 Individual items that have not been machine processed are listed in the Item Level Exception Report 2 You can use the Machine Processed information to help you plan your customer interactions better Royal Mail Mailmark Explaining Performance Measures tj Performance measure How are they used How can fix them Performance The purpose of the Where significant errors have been Volumes Performance chart is to measure the identified against your Sales Order E Ensure each item bears a unique barcode Performance of the eManifest it may be adjusted in the following What might be the reasons for unexpected Missorts and Product non compliance erformance i M Volume discrepancy Sales Order
22. ew yesterday s results or look at an earlier day in the mail cycle Supply chain name Anyphone Customer Accounts 22 Feb eManifest 9554269749 Last updated 22102 24102 25102 26 02 27102 22 Feb A visual summary of your mailings Click a colour 98 Ii Successful mailing Some minor errors Bl Multiple or significant errors Click an eManifest to view more information Handover w Date w Supply Chain Name v eManifest ID Date Submitted E 21 02 2014 21 02 2014 Anyphone Customer Accounts 9554269749 20 02 2014 20 02 2014 Anyphone Newsletter 1415354262 19 02 2014 19 02 2014 Anyphone Customer Accounts 7096351653 19 02 2014 18 02 2014 Anyphone Marketing 6269319319 17 02 2014 17 02 2014 Anyphone Contracts 4748822287 14 02 2014 14 02 2014 Anyphone Invoice and Billing 0734591123 13 02 2014 13 02 2014 Anyphone Newsletter 4946770265 13 02 2014 12 02 2014 Anyphone Special Offers 1482057352 11 02 2014 11 02 2014 Anyphone Invoice and Billing 6976566700 10 02 2014 10 02 2014 Anyphone Contracts 7906235705 06 02 2014 07 02 2014 Anyphone Invoice and Billing 6099100659 06 02 2014 06 02 2014 Anyphone Special Offers 5184272707 04 02 2014 05 02 2014 Anyphone Contracts 0376015808 04 02 2014 04 02 2014 Anyphone Special Offers 0382450508 01 02 2014 03 02 2014 Anyphone Special Offers 5562878094 View by Supply Chain Name Supply Chain ID We want to hear your feedback Email us Predicted Delivery Here
23. he list is wE g populated either by campaign or job Click an eManifest to view more information Starting Campaign Supply chain name Date You can choose a date range within the last 90 days If you do not select LR a date range the data for the whole of the last 90 days will be shown E Volume These numbers indicate how many mail pieces entered our network and J Delivered on time Cannot predict lll Delivered late In progress Select the campaign name for which you wish to view the data aM TT Bl Not machine d The charts on the right will then be updated with the data for your selected dates i ki Performance Volume Of the total volume of your discrepancies mail we processed that Missorts 63 entered our network these figures can help you deter Product SS 101 mine how many mail pieces non compliance met agreed standards for Machineability EH 190 99 41 the eManifest Click on the Error type to view in more detail lll Didn t meet standards B Met standards i How is your batch performing We want to hear your feedback Questions Find the answers in our User Guide Select a date range within the last 90 days Royal Mail Mailmark Customer Report Campaign amp Job continued Royal Mail Anyphone Mailmark Analytics Welcome Anyphone Return to MMS Supply chain Campaign amp Job Campaign amp Job he Campaign amp Jobs
24. ill be considered when calculating the effective end date for a Supply Chain Supply Chains will be deleted two years after they have past their effective end date Once an end date has passed it can be extended by Royal Mail customer Take On Team users Job This is a common name that you have used to link together a number of mailings within a Campaign Mail A Supply Chain Role Originator The Participant in the Supply Chain on whose behalf the Mailmark items are being produced and delivered Mailing Agent A Supply Chain role Mail Producer The Mailing Agent is the Participant in the Supply Chain that is responsible for producing including printing and enclosing the Mailmark items The Mailing Agent is usually responsible for submitting the eManifest detailing these Mailmark items Network Access A Supply Chain Type Network Access Supply Chains are where Royal Mail Group customers pre sort their mail A Carrier within a Network Access Supply Chain will transport bulk items to Royal Mail Network Access is usually referred to as Wholesale Royal Mail Mailmark Glossary m Term Definition Non Regulated A Supply Chain Type Non Regulated Supply Chains are where Royal Mail Group customers do not pre sort their mail Royal Mail will fulfil the Carrier role within a Network Access Supply Chain Participant An organisation or other entity that has been registered as a user of MMS because they perform a role in the Supply
25. ined continued Items are determined as Handed over Late if the day they are machine processed is after the day that we expected to machine process them based on the declared handover day and class of item Items are determined as In Progress if they have not yet been machine processed but the declared handover date and the class implies that we have received the items and are not due to have machined processed them In Progress items will either become 53 Handed over on Time or Handed over Late Please note Items that are manually processed or otherwise not Delivered on time seen cannot be reported on as no track events exist Items that are Cannot predict processed late for example due to late handover are excluded from Bl Delivered late the Predicted Delivery chart U In progress Royal Mail Mailmark Cust Volume Discrepancy and Missort errors explained 97 1 Error Type Volume discrepancies 14 B47 Product 89 non compliance ES Machineability JR 158 Click on the Error type to view in more detail Missorts lll Didn t meet standards B Met standards Royal Mail Mailmark Customer Report Volume Discrepancy Facts B item 105 declared in the eManifest E item IDs of mail items machine processed Calculation Sum of B Duplicate Declared Repeated item IDs in the eManifest M Duplicate Processed Repeated item IDs on items processed on mail processing
26. is the Royal Mail Performance measure for the selected eManifest It shows your mail performance against the categories shown Finding your way around your reports Supply Chain Campaign amp Job Start by choosing Active for a report on a live mailing 9 Active or Historic for a report on a completed mailing Historic What are the Active and Historic views Clicking this button selects between Active and Historic views of the report When Active is selected then all eManifests that are open i e have mail due for delivery within the next 5 working days are listed in the Fuel Dial When Historic is selected you will need to enter a mailing Handover Date You can select any date within the last 90 days If you are not sure of the Handover Date of the mailing that you are looking for you can find this in your Docket Hub confirmation email Royal Mail Mailmark 98 1 1 ax Successful mailing What is this This is the Fuel Dial which is a visual summary of the performance of all your active mailings You can view the fuel dial for both Active and Historic mailings by clicking on the relevant button What does it do It enables you to select a specific eManifest based on its combined Performance measure Green a successful mailing Amber some minor errors Red multiple or significant errors Click an eManifest to view more information Handover w Date v Date 21 02 2014 21
27. ity errors explained 2 9 97 1 Royal Mail Mailmark Customer Report U Error Type Volume 14 discrepancies Missorts r 47 Product 89 non compliance ES Machineability R 158 Click on the Error type to view in more detail B Didn t meet standards B Met standards Machineability Facts M Declared postcode in the eManifest BI Postcode resolved from the barcode and the address block on the envelope Calculation The postcode is deemed correct if either the declared postcode matches the resolved postcode or for addresses where our mail processing machines can only resolve a partial postcode the partial elements match Key points relating to reports The information in the Reports provides an There may be several teams within your indication of mail volume predicted delivery and business that might require access to reports performance he item level information cannot such as Accounts Payable or Marketing be used or relied on for refund applications or Please let us know if anyone else in your other quality of service or loss damage or delay organisation requires access or training compensation purposes Adjustments will be invoiced to the bill payer There will always be a proportion of items that in the Supply Chain are not read by our processing machines By using the Mailmark option you accept that we will not be able to report on every item and you agree not to seek ref
28. ium Customer Account ee 551894 DH11 3PY 1397895 End of Contract Discount Extension 1 Retentions Anyphone Personal Customer Offer Predicted delivery Volume Performance 4 Error Type oes DP731DN 1397898 End of Contract Discount Extension 1 Retentions Anyphone Personal Customer Offer 20 500224 1397898 End of Contract Discount Extension 1 Retentions Anyphone Personal Volume 14 Customer Offer discrepancies 865934 TEE 1397898 End of Contract Discount Extension 1 Retentions Anyphone Personal Missorts Ey Customer Offer 10000 Product E 469505 EC2K 1ST 1297898 End of Contract Discount Extension 1 Retentions Anyphone Personal non compliance Customer Offer Machineabilty WENN 08 Ne o EC4G7WX 1397890 E or sue Discount Extension 1 Retentions Anyphone Personal 9 300 eran sores End of Contract Discount Extension 1 Retentions Anyphone Personal Click on the error type to view in more detail Customer Offer 972019 G66 2NZ 1397698 End of Contract Discount Extension 4 Retentions Anyphone Personal Bl Delivered on time E Cannot predict Declared volume Processed late Customer Offer Bl Del vered late I in progress Met standards m GENE 1397898 Premium Customer Extra Handset 1 Sales Anyphone Personal Accounts T ker Es Ron n stana Extra Handset 1 Sales Anyphone Personal 4 End of Contract Customer Access End of Contract Discount Extension 1 Retentions Anyphone Personal 913938 L121DD 1397895 Cut ONS Predicted delivery Volume Perfor
29. l Mail and as declared in the eManifest eManifest ID the eManifest ID number as sent to you by Docket Hub How do 1 use it The list can be populated by Supply Chain Name Supply Chain ID or Sales Order ID You can click on the individual eManifests on the left and the corresponding eManifest data will be shown in the charts on the right hand side of the screen You can click on the radio buttons at the bottom of the list to choose how the list is populated for example by Supply Chain ID or Supply Chain Name What the reports tell you Predicted Delivery Delivered on time Cannot predict Delivered late U In progress i Hover your mouse over each segment to view the actual volumes of mail Royal Mail Mailmark Customer Report What is this This chart shows the Predicted Delivery for the mailing in the selected eManifest Note items that were handed over late do not form part of this measure The measure is broken down into four segments Delivered on Time of mail pieces delivered on the due day of service for the product or earlier In Progress of mail pieces within the eManifest not yet due for delivery Delivered Late of mail pieces handed over on time which Royal Mail is predicting it will deliver late Cannot Predict of mail pieces for which there is insufficient tracking information to make a prediction Note As more mail is processed by Royal Mail the Delivered on
30. lthough the Carrier may also perform this function depending on how the Supply Chain is set up Carrier he participant responsible for delivering the mail to a Royal Mail mail centre This participant is either Royal Mail or a Wholesale supplier Bill Payer The Participant responsible for paying Royal Mail for the delivery of all batches contained within the eManifest ES Email us in our user guide 8 Note A company can carry out multiple roles within a Supply Chain Royal Mail Mailmark Customer Report Campaign amp Job What is this This is the Campaign amp Job tab U Wwe Return to MMS Supply chain IUS e eManifest What does it do When you click on the Campaign amp Job tab you can view at a high level ELI your named campaign amp jobs across multiple eManifests ED MENO CST ae REEE 6 7 8 9 10 11 12 pi Filter by date From 01 B 02 7 2014 NN 13 14 15 16 17 18 19 pii a Here you can view the effectiveness of your job and mailing campaign You Below are the results for the campaign or job selected on the table on the left hand side can view jobs and campaigns raised from 29 11 2013 up to 28 02 2014 To view a different campaign or job please change your selection on the table le c in that period X 2g 21 22 23 24 25 26 27 28 29 30 31 How do 1 use it To 28 JEV 02 2014 You can click on the radio buttons at the top to choose how t
31. mance TEES deem Premium Customer Extra Handset 1 Sales Anyphone Personal 2 Error Type Accounts am E La Em GERA aca End of Contract Discount Extension 1 Retentions Anyphone Personal Royal Mail Mailmark Clicking the Go to Reports button brings you to this dashboard where you can view and manage your eManifests The eManifest Report allows you to select a specific eManifest within the reporting suite Once an eManifest is selected this report provides the following performance information on that eManifest B Royal Mails Predicted Delivery A measure of the Volume Declared versus the volume Machine Processed E The Performance measure of the eManifest The list of eManifests defaults to showing the oldest active Manifest at the top You can change the order of eManifests by clicking on the column headers Please note the data shown will be that of the active eManifest If there are no active eManifests you will see a No data available message You Will still be able to see Historic eManifests up to 90 days by clicking the Historic button above the Fuel Dial Royal Mail Mailmark The Mailmark Analytics Dashboard Anyphone Mailmark Analytics Supply Chain Campaign amp Job Start by choosing Active for a report on a live mailing Active or Historic for a report on a completed mailing Historic Welcome Anyphone Return to MMS d Vi
32. ng on the column headers We want to hear your feedback Questions Find out the answers Bugil us in our user guide E Continued gt gt Royal Mail Mailmark Customer Report User Guide Customer Report Managing Supply Chains continued The table is made up of the following components Supply Chain Name The name you have given to this particular S Supply Chain This name should be meaningful to you and the other m Participants in this Supply Chain mum TT UTI E OPE TUE Supply Chain ID The identification Number that uniquely identifies a Supply chain name Supply chain ID Mail originator Mail producer Carrier Payer Red Amber Green way specific supply chain This is generated by the Mailmark Management uk IN Em System and administered by the Customer Take On Team Anyphone Marketing 819267 Anyphone Print amp Co Logistics Ltd Mid Go Mail Originator Typically the Supply Chain Participant who owns wy TEE an Da yal the information which is to be printed in the mailing irc e U e Mail Producer or Mailing Agent Typically the Supply Chain mum sam eI TT T Participant who produces the mail pieces within the Batch of mail If the Mail Originator produces their own mailings then they will also be the Mail Producer or this role may be taken by a 3rd party Mailing House The Mail Producer typically also creates the eManifest for submission to Royal Mail a
33. ob tab allows you to view a high level report of individual Campaigns or Jobs eManifest Anyphone Mailmark Analytics Welcome Anyphone Return to MMS results or look at an earlier day in the mail cycle Anyphone Mailmark Analytics Welcome Anyphone Return to MMS eMan Campaign amp Job Last updated 28 February Information to show you how different parts of your supply chain are performing Supply Chain The Supply Chain tab Supply Chain Campaign amp Job Start by choosing Active for a report on a live mailing Active or Historic for a report on a completed mailing Supply chain name Anyphone Customer Accounts 24 Feb eManifest 9554269749 significant errors amp Some minor erro The eManifest tab displays Historic Last updated 22 02 2402 2502 26 02 27102 rmn Supply chain name Supply chain ID Mail originator Mail producer Carrier Payer Red Amber Green View all e e e o eManifests all O e Live OT IStOTIC um sess sor Pirta co Ropa Mp IS all visual summary of your mailings i n CE a ES Predicted Delivery Anyphone Marketing 819267 Anyphone Print amp Co Logistics Lid Anyphone Go Here you can see what Ltd e e 99 percentage of your e a e S S a a e ava a e processed volume we Anyphone Contract 418916 Anyphone Print amp Co Royal Mail Anyphona Go predict will be delivered on time and what amount Anyphon
34. ot or could not optimally be machine processed by Royal Mail Note As with all of the reporting viewing the data after the 5 day closeout will give you a fuller picture of the performance of your mailing Item Level Exceptions Reporting Lila EN e This is the Mailmark Analytics Item Level Report that details all of E Ava the mail pieces with errors eManifest 9554269749 Product non compliance Detailed information on mail that didn t reach agreed batch standards What does it do Last updated 27 February It details all of the Unique Items declared on the eManifest that were Item ID Pet CU Messi Nane not machine processed by Royal Mail or did not meet performance ee NUR Premium Customer Exira Handset 1 Sales Anyphone Personal standards The report shows the following item level information num n Premium Customer Exira Handset Sales Anyphone Persona Item ID This is the 90 day unique reference number ae ww puro 385187 BL36 1WL 1397895 i cod Extra Handset 1 Sales Anyphone Personal Postcode The Postcode declared In the eManifest 519368 CH75 2DY 1397895 e Extra Handset 1 Sales Anyphone Personal The Item Level Report also contains other information about the batch Ls including the Batch ID the Batch Reference the Campaign Name a the Department Customer
35. re fulfilled by a Participant Every Supply Chain has the same fixed set of four roles that can be performed Mail Originator Mailing Agent Carrier and Poster Payer A specific Participant can perform multiple roles within multiple Supply Chains Supply Chain Type A categorisation of Supply Chain Either Network Access or Non Regulated see separate definitions Royal Mail Mailmark Where can get help If you have any queries relating to your new reports you can either search for an answer or post a question via our online Q amp A system at www mailmark mycellium com you can contact your dedicated member of the Customer lake On Team who will be able to provide you with further advice Eza Royal Mail Mailmark Customer Report User Guide Contact Details For more information about Royal Mail Mailmark visit www royalmail com mailmark email mailmark royalmail com Royal Mail the cruciform the colour red and all 9 and all are trade marks of Royal Mail Group Ltd Royal Mail Mailmark Customer Report User Guide May 2014 Royal Mail Group Ltd 2014 All rights reserved Royal Mail is a trading name of Royal Mail Group Ltd Registered number 4138203 Registered in England and Wales Registered office 100 Victoria Embankment London EC4Y OHQ Royal Mail Mailmark Customer Report User Guide
36. s button on your right and a Supply Chain Details table at the bottom of the page The navigation menu includes a link to the Mailmark Knowledgebase where you can access help a link to View your Supply Chain Reports and a link to where you can Manage Users within your Supply Chain You can also use the Request Information link to fill in a form to request further information from Royal Mail The table at the bottom of the home page shows all of the Supply Chains with which you are associated On your profile page you will now see an option to Access Royal Mail Mailmark or Access EIB Select this option to go to the Mailmark Management System home page For each Supply Chain you can see e who produced the mailing the Mailing Agent e who the communication belongs to the Mail Originator e who has transported the consignment of mail the Carrier e who is paying the bill and therefore has the contract with Royal Mail this could be the producer carrier or originator depending on how the supply chain is set up e you can also see the type of Supply Chain whether the mail is entering Royal Mail via a Retail or a Wholesale also known as Network Access contract as well as the date the Supply Chain was created Clicking on the red reports button at the top right hand side takes you through to the main reporting dashboard Reports that are available to you Campaign amp Job The Campaign amp J
37. time numbers go up as do the Machine processed numbers Viewing the data after the 5 day closeout will give you the most accurate picture of the performance of your mailing What the reports tell you Mail Volume 200 9 500 20 000 Declared volume lll Machine processed Processed late 10 300 ll Not machine processed Royal Mail Mailmark What is this This is the Royal Mail Volume chart for the selected eManifest What does it do This chart shows the volume of mail declared in the eManifest compared to the volume of mail that is Machine Processed by Royal Mail The measure is broken down into four segments Declared Volume The number of mail pieces declared in the eManifest selected Machine Processed The number of mail pieces machine processed by Royal Mail Processed Late The number of mail pieces handed over that were machine processed late This could be due to a number of reasons including late handover Not Machine Processed he number of mail pieces declared in the eManifest which have not yet been machine processed by Royal Mail The left column shows the volume that you have declared in your eManifest The right column shows the volume that has been machine processed Note You can click the Not machine processed link to view a list of all the items that have not yet been processed on Royal Mail machines As with all of the reporting viewing the data after the 5 day closeout Will give
38. unds for items that have not been read and or reported on Items handed over later than 5 days after the submission of the eManifest may be billed twice 2 It is essential that the correct Supply Chain ID is used Failure to do so may lead to the wrong participants being able to review reports or the wrong bill payer being invoiced Royal Mail Mailmark Glossary n Batch A selection of Mailmark barcoded items of the same format sortation and machineability option Each Batch is submitted to the eManifest and is commonly referred to as a consignment Campaign This is a common name that you have used to link a number of mailings within an eManifest Carrier A Supply Chain Role The Carrier provides the transportation of mail consignments between the Mailing Agent and Royal Mail In a Non regulated Supply Chain Royal Mail will fulfil the role of Carrier Consignment A Consignment is an eManifest that contains mail item s for one Supply Chain ID for a given day Customer An individual who has a registered account with royalmail com Effective The effective end date of a Supply Chain is calculated as the earliest date between the following End Date Mailing Originator Participant end date Mailing Agent Participant end date Carrier Participant end date Poster Payer Participant end date Supply Chain end date Manual Supply Chain Supply Chains will be deleted two years after they have past their eff
39. will support root cause analysis and identify whether further action needs to be taken Royal Mail Mailmark Royal Mail will use the new predicted delivery measure to highlight and resolve improvement areas within our supply chain Under the current General Terms amp Conditions Royal Mail performance is measured by an end to end annual Quality of Service sampling system operated by an external provider and Royal Mail is currently not obliged to pay compensation to business customers for delay By working with your supply chain partners to ensure that your mailings are M Declared to Royal Mail correctly and handed over on time his means that Royal Mail will be able to predict delivery on a greater proportion of your mail BI Forecasted accurately as this ensures that we have the right resources in place to manage your mail B Fully machineable as this ensures that Royal Mail can accurately report against your mailings Explaining Performance Measures E Performance measure How are they used How can fix them Volume The purpose of the Volume chart Customers are required to provide BI Your production and billing teams need is to highlight any difference between the accurate eManifests that match the to work together to ensure that there is volume of mail declared on the eManifest and volumes on the Sales order a match between the eManifest volumes the volume machine processed by Royal Mail and your Sales Ord
40. you a fuller picture of the performance of your mailing What the reports tell you Mail Performance Error Type 2 9 Volume 14 discrepancies Missorts r 47 Product 82 non compliance ES Machineabiity JR 158 Click on the Error type to view in more detail 97 1 Didn t meet standards Met standards The numbers on the right Clicking on the error types will not always add up to will take you to the Item Level the numbers on the left as Reporting which will detail the mail pieces may have more individual mail pieces that fall than one error into each error category Royal Mail Mailmark Cust What is this The Performance data helps you see the quality of the mail you are sending to us If there are common problems like address quality incorrectly declared products or mail that cant go through our machines youll see it here The Performance measure is broken down into four categories Volume Discrepancy his occurs when the number of mail pieces processed on our machines exceeds the number declared in the eManifest This is likely to be because there have been duplicate mail pieces printed Missorts Sorted mail pieces that were presented to the wrong Mail Centre and needed to be re sorted to the correct Mail Centre for subsequent delivery Product Non Compliance Mail pieces that do not match the product class or format declared within the eManifest Machineability Mail pieces that could n
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