Quick User Guide
Contents
1. Key in manager s password to proceed Key in amount in pence i e 1545 for 15 45 and press ENTER The device will now communicate with the bank for authorisation Remove the card and the terminal will print the Merchant s receipt Tear off YES press FO NO press F1 YES press FO No press F1 Check transaction has been verified and not declined or cancelled How to do a RECONCILIATION report DEVICE DISPLAY ACTION DESCRIPTION Date Sale Time Refund Reports Key in supervisor password ds and press ENTER Reports Reconciliation X Report Z Report Terminal Stats Reconciliation One r Select F1 to reconcile all Fi f Reconcile All acquirers Reconciliation Your terminal will now Streamline communicate with the Dialling Primary bank and complete its reconciliation Please select F1 for reconciliation Important If you have any queries regarding your reconciliation call the helpdesk on 0845 7616263 on the next working day This is to ensure they have received your totals from the system You have a BANKING WINDOW the allocated reconciliation should be completed If or want to change your slot contact the hel How to do a CNP transaction Customer Not Present DEVICE DISPLAY Sale Refund Reports Insert Swipe or Enter Account Amount 0 00 Card Type Acct Amount 0 00 Card Type Yes No Customer Present Card Type Enter CSC Card Type Acct Amount2. 2 purple key from the left Don t tip the terminal down or at an angle as this could cause the paper to jam Don t place terminals under optics or near other wet areas Don t touch the battery and charging cradle contacts Do not store the device ir temperatures or in wet art device damage and or fai be located in a clean dry away from other electric terminals operating temp 32 to 104F Rev A02 0911 For further information about streamline products and services go to www streamline com HELPDESK 0845 761 62 63 Monday to Friday 8am 8pm Saturday 9am 6pm Sunday 10am 4pm Bank holidays 9am 5pm Max call charge from BT landline is 3p per minute Calls from other networks may vary Telephone calls may be monitored and recorded to improve our service Z VeriFone THE W A Y T P A Y e 28758 LON
3. Dialling Primary Card Type Data Matched Card Type Proceed with TX Print Customer Copy Auth Code xxxx ACTION DESCRIPTION Press F1 for sale Key in card details as prompted by device Key in the amount and press ENTER YES press FO NO press F1 ENTER CSC 3 digit security No on back of card Key in CSC 3 digit security No on back of card press ENTER Key in Address numbers only ENTER Key in POSTCODE numbers only ENTER Your device will now communicate with the bank and obtain an authorisation Results of AVC CV2 are displayed Press any key to continue YES press FO NO press F1 Tear off receipt YES press FO NO press F1 Check transaction has been verified and not declined or cancelled How to do a GRATUITY transaction restaurant mode DEVICE DISPLAY a DESCRIPTION pata edo Insert customer s card or press F1 for Time Refund sale Reports Card Type Acct Card Number Key in amount in pence i e 1545 for Amount 0 00 15 45 and press ENTER i a The device should be passed to the Amount 15 45 customer YES press FO ae NO press F1 Do you want to adda gratuity Please select Gratuity amount 5 10 15 Other Sale 15 45 Gratuity 01 00 Total 16 45 Is this correct 5 press FO 10 press F1 15 press F2 Other Press Yes Press FO No press F1 Card Type Amount 16 45 Enter PIN Input PIN Press ENTER Card Type Acct ca
4. care and maintenance of the V 670 Important do s Important don ts NOD CO NODO 10 11 12 13 14 How to do a Chip and PIN SALE DEVICE DISPLAY ACTION DESCRIPTION pata Ano Insert cardholder s card Time Refund into the card reader Card Type Key in amount in pence Acct Card Number i e 1545 for 15 45 and Amount 0 00 press ENTER Reports Hand device to customer for entry of PIN correct 5 mistakes with CLEAR and confirm amount by pressing ENTER Card Type Acct Card Number Amount 15 45Enter PIN Card Type Acct Amount 15 45 Dial Primary The device will now communicate with the bank for authorisation obtain a manual authorisation Press ENTER If the terminal displays Call auth centre call auth centre call the 0845 XXXXXXX number on the screen to Yes No y YES press FO Print Customer Copy 00 No Press F1 Auth Code Please tear off receipt Card Type Please remove the card Please Remove Card and check transaction has been verified and not declined or cancelled How to process a REFUND DEVICE DISPLAY Date Sale Time Refund Reports Refund Password Card Type Acct 4 Card Number Amount 0 00 Card Type Acct Amount 15 45 Dialling Primary Card Type Please remove card Yes Signature Valid Yes No Print Customer Copy ACTION Op DESCRIPTION Press F2 for refund and insert the card Refunds can also be swiped or PAN Key entered
5. PoraNeriFone Vv 670 Quick User Guide Before you start using your V 670 Place the handset on the charging base for 4 hours To ensure optimum connectivity Check that you are not in training mode Demo Read the Quick User Guide Ensure that no cables are trailing around the floor To ensure it is charged before you start using it To prolong the battery life PLEASE NOTE The handset can still be used whilst on the charger e The comms module and handset have a distance limit of 100 metres only in an unobstructed area e Demo will be displayed on the left of the screen when in training demo mode e To take out of training demo mode refer to training mode page 11 e Training will be printed on receipts if in training mode e To help you to understand how to use your terminal e e It is important to read the Important Do s amp Don ts page 13 amp 14 e Think about the health amp safety of your Staff amp customers Common issues How can try to fix this My till roll is not e Check that the till roll is inserted printing correctly correctly see page 11 The display shows 1 Is there anything else on the same Host comms error telephone line that could interfere with the connectivity such as fax phone alarm system e YES We recommend where possible that they are removed e NO Goto 2 2 Have there been any
6. changes with your telecom provider e Has the pre fix changed if YES you will need to call the helpdesk and advise them 3 Make sure that all cables are securely connected to the terminal amp sockets 4 Check your telephone line is working To do this remove the terminal plug ina working telephone to the socket and ensure you can make a phone call e Was this successful e YES Call helpdesk for further assistance e NO Contact your telephone line provider to check the line My screen has 1 Try turning your terminal off by holding frozen down the cancel button then back on by holding down the enter button e If this does not work call the helpdesk message Detect message INTERNAL THERMAL PRINTER AT THE BACK INDICATOR LED ATM STYLE FUNG TIOH KEYS MAGNETIC CARD READER Purple FUNG TION KEYS TERMINAL DISPLAY TELEPHONE STYLE KEYPAD CANCEL KEY CLEAR KEY SMART CARD READER LED INDICATOR GUIDE O continuo Favis Prier a Fast Blinking Battery Low A Slow Blinking a Paper Continuous Continuous Fully Charged Charged Blinks Every 4 sor so a Blinking Battery Charging INDEX How to do a Chip and PIN sale How to process a refund How to do a reconciliation report How to do a CNP transaction Customer Not Present How to do a gratuity tip transaction restaurant mode How to set Training Mode How to fit new tally roll Correct
7. paper and close the lid 11 Keep the device dry Humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits Do not use or store the device in dusty dirty areas Its moving parts and electronic components can be damaged Do not store the device in extreme hot cold temperatures or in wet areas Doing so will result in device damage and or failure Terminal operating range 0 to 40 C 32 to 104 F The device should be locate from other electrical equipment Do not attempt to open the Do not drop knock or shake handling can break internal mechanics Do not use harsh chemicals strong detergents to clean the Do be sure to have plenty of terminal tally rolls in stock NCR are an approved supplier and can be contacted on 0800 289666 or visit streamline com Do ensure your handset is replaced onto the charging cradle when not in use and at night as software may be updated automatically by us via your phone line Do please check with us first if you intend to change your telephone system or move your terminal to another site line Do remember to change th warning line appears indicatin Please ensure you per end of every days tradin window regardless of v transactions or not Do ensure the comms open area to ensure t under bars in drawers ot Don t pull the paper roll from the printer as this will cause damage Always use paper feed
8. rd No Amount 16 45 Dialling Primary The device will now communicate with the bank and obtain an authorisation Yes press FO No press The transaction is now completed No Card Type Print Customer Copy Card Type Please remove the card and check Please Remove Card transaction has been verified and not declined or cancelled 10 How to set TRAINING mode DEVICE DISPLAY ACTION DESCRIPTION Date Sale st Time Refind Press 1 purple key on the left to scroll down to next screen Reports Date Sale Time Refund Press F1 to Select Supervisor Menu Reports Key in supervisor password to Password proceed pubelvieor Ea ae Select F1 to enter training mode Training FI settih About S Training FO training mode ON Training Mode Off F1 training mode OFF will show off or on Supervisor Training Press Cancel to return to main sale About screen NOTE before entering TRAINING DEMO mode A successful reconciliation must be completed please refer to page 8 To remove training mode follow the steps as shown above selecting the relevant option training mode OFF Whilst in training mode TRAINING will be printed on the receipts You must turn off training mode to take live transactions HOW TO FIT A NEW TALLY ROLL The printer is located at the back of the terminal Pull the cover release button towards you and the lid will open Install paper roll as shown in diagram Unwind an inch or two of
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