Horizon End User Guide
Contents
1. ABC Gen onal Fo 5 F mdrr ETT e esses y Miss cia rss 1 specific format ing asT Clipboard Ca Font x Alignment m iummie C1 Je Number 2 Number A Currency K First Name Last Name Number Extension Email e Number Hugh Horizon 1234567890 1234 hughhorizon example com m F m counting Colin Contact 1234567891 1235 colincontact example com Mulier lumber Short Date Number Long Date LE Number T Time Number Number inet A Percentage kx Scientific 10 Number More Number Formats Horizon End User Guide v1 9 e Y U Complete the three columns with the contact details You should note the number column has a little green corner and the leading 0 is retained oelect Save as and ensure the type is CSV Comma delimited Excel will ask if you want to save in this format and lose incompatible features click Yes Go back to your Horizon account and select Browse then select your template file Click the blue Upload button Check the details are correct and click Confirm Confirmation is shown and the contacts will now appear in the user s directory both online and on their device To do this simply click into the Directory and Contacts section then mark the contacts you would like to delete with a tick and click Delete Selected Confirmation is then shown Dashboard Directory amp Contacts First Name Number Company Contact Type All Last Name2. In order to implement these settings simply click on the corresponding switch to either say On or Off for the feature you would like to adjust before ensuring you click on the Save button to save your preferences How can I be notified of missed calls to my number As well as the missed call options on your allocated Horizon handset you can also setup the Call Notify option under the Call Setup section This service allows you to receive an email to your chosen email address for either all numbers that contact you or a specified list of numbers to alert you to the fact there is a call Horizon End User Guide v1 9 Dashboard Directory amp Contacts My Features Remote Office Dashboard Call Setup Incoming Calls Call Handling Twinning Notify Options Blacklist Settings Call Notify Advanced Call Notify Notify Email Sequential Ring Busy Lamp Outgoing Calls Restrict by Schedule Speed Dial Settings Use call notify on this number all the time Use call notify on this number only when I m available In Call Options Call Transfer Settings Settings Hot Desk Notify me for any number Notify me only for these numbers Number Restriction In order to implement this option simply click on the On switch and then define how you wish to be notified of calls before clicking on the Save button to save your configuration This can be achieved through the use of sequential ringing located under Call Setu
3. ut s HORIZON e e e Unlimited communications Horizon End User Guide Contents How do I gain access to the Horizon website eeeeee serere amp How d I Cia NGS my password TREE TOT 4 OGC MS Ne D T 5 How d leustomise my Dashboard ices ne nn 5 How do linitially contigure My MST ACCESS manne tan se 5 The Dashbo iro RR eia nia Ena Ea E iE TRS 6 How do make a telephone call using Click to Dial 7 How do I setup Call Tomy e d scene sacs ess cerner lens 7 How do manage my profile Stas 2 dan Liens adress con dem USE oua d pedes 8 How do l adjust my call Oi ONE 9 How do view Call Statistics for my phone enne nnne 10 How do setup twinning of my mobile with my landline eese 10 Howdo Ee niis delito S RO OE T EET 12 How do I change my details rion toti eos ssthisnessesentietesnssroetenunhensnee 12 Sz ELIO C E 19 How can handle incoming calls ss 13 How do I blacklist a caller ss 15 How do I change my incoming call settings 16 How can be notified of missed calls to my number 16 How do set my number to find me over multiple devices eeeeeeeeseeeeeeeeee 17 How do I setup a Busy Lamp on my device nn otii dus e tincut ie 18 How do setup speed dials sis 19 How
4. Busy to Voicemail Deactivation Do Not Disturb Activation Call ee a No Answer Activation mop Not Disturb Deactivation M Call Forwarding No Answer Deactivation Group Call Park Call Forwarding No Answer Interrogation Last Number Redial Horizon End User Guide v1 9 Call Forwarding No Answer to Voicemail 41 Activation 12 Location Control Activation Call Forwarding No Answer to Voicemail Deactivation 19 Location Control Deactivation balli Call Forwarding Not Reachable Activation Music On Hold Per Call Deactivation E Forwarding Not Reachable 95 Deactivation 610 No Answer Timer Call Forwarding Not Reachable 63 Interrogation Per Call Account Code aR ne PE RE Cisco Soft Key additions Soft key shortcut options are provided on the Cisco s screen and will be displayed via a new arrow shown on the side of the screen In order to browse through these other options use the arrow key pad to scroll right or left 16 01 09 53 Xavier CiscoS2 7381 Ge HORIZON Redial Forward OND Director redial cfwd dnd dir E Nm Options added include RediaLC Redial last call CallRet Call return QGrPickup Group call pickup amp Pickup Direct call pickup Horizon End User Guide v1 9 amp Park Call Park amp GrPark Group Call Park QGetPark Get parked call Alternative Number Presentation There are three options for number presentation from Horizon Pr
5. From the Call Setup screen ensure that you re on the Incoming Call Handling tab and then you have the following options When I m Busy e No Action e Forward the Call to a defined number e Send call to voicemail When I don t answer after x rings e No Action e Forward the Call to a defined number e Send call to voicemail When I m Unreachable e No Action e Forward the Call to a defined number Horizon End User Guide v1 9 Dashboard Call Setup Incoming Calls Twinning b When I m Busy Blacklist Settings No Action Advanced see ee es Call Notify Forward the callto 07795443161 Sequential Ring ES Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfer Forward the call to 07795443161 Settings c Hot Desk When don t answer after 3 EM rings No Action When I m Unreachable No Action Forward the call to 07795443161 In order to adjust these settings simply click the relevant button and update the field or search using the Address Book button before clicking on Save to implement the changes made If you are constantly receiving marketing calls or other nuisance calls types from specific numbers you have the ability to Blacklist a telephone number Dashboard Directory amp Contacts My Features Remote Office Dashboard Call Setup Incoming Calls Call Handling Uus Blacklist Settings Advanced a 02081015240 Call Notify Sequential Ri
6. an engaged tone to wait for a predefined number of seconds before returning the call to you To implement this simply click the toggle switch to On before defining the required criteria and clicking on Save to implement Please note that at a network level a call cannot ring for more than 3 minutes before being terminated therefore your total number of seconds should be less than 180 Within the Options section you also have the ability to inhibit the ability of other users to transfer either consultative transfers or blind transfers to your device To change these settings simply click on the toggle switch and click on Save to save and implement your preference How can I enable Call Waiting Call waiting is the ability to allow a caller to hear ringtone until the line being dialled becomes available There is however a network limit of 3 minutes for a call to be ringing without answer therefore the call would need to be answered prior to this time otherwise the caller would not be connected Within the Call Setup section call transfer settings screen Call Waiting can be simply implemented through adjusting the toggle switch and clicking on the Apply button to save and implement the changes Horizon End User Guide v1 9 Dashboard Dashboard Call Setup Incoming Calls Call Handling Twinning Blacklist Settings Advanced a Call Notify Sequential Ring Busy Lamp Outgoing Calls Speed Dial Settings In Call Options
7. from the top navigation bar you have the ability to define the number where your office is currently located Dashboard Call Setup Directory amp Contacts My Features Remote Office Setup Remote Office A CE Remote Office allows you to use your home phone your cell phone or even a Active Deactivate hotel phone as your business phone By using the Click to dial functionality on this website you can make phone calls from this remote phone and have them billed to your business This service also directs all calls coming to your business phone to ring the remote office phone Phone Number 03332403016 Update At any point you can adjust the number by typing in a new number and clicking on Update or if you want to deactivate the service because you are now back in the office this can be done through clicking on Deactivate When Remote Office is implemented all calls will be delivered to this other number in place of your usual number and all Call Setup rules implemented will be actioned against it What s more if you then use the Click to Dial functionality with Remote Office activated you are able to make calls from your user ID and ensure the billing of these calls is against your usual Horizon number How do l access the Company Voice Portal You are able to access the Voice Portal from your device by pushing the Voicemail Key or by typing 62 Once in the Voice Portal you ll be prompted to enter your pass code as
8. the Host device The maximum limit is 12 hours To log out select GuestOut If invalid login credentials are entered 5 times the account will be locked The directories and contacts screen can be accessed through the top navigation bar and gives you the ability to view existing contacts from the company address book as well as implementing Click to Dial It also gives you the ability to add your own user contacts to the list which you can then use in speed dial setup Horizon End User Guide v1 9 m P w SA g f i q j y F 4 gt j 1 D Y y d LU een Y y z 4 A full list of search criteria is available to search for specific users as well as having the ability to download the list if you wish to keep this somewhere else on your computer First Name Last Name Number Extension Department Contact Type All First Name Last Name Number Email aa demo 01635888782 8895 Adam Koniecko 01618708113 8102 amoniecko gammatelecom com Andrew Smethurst 02033754032 8369 andrew smethurst 2gamma co uk Andy Robinson 016358868769 3207 arobinson gammatelecom com Andy Paton 01635888746 8746 andrew robinson gamma co uk Bobby Davro 01252325729 mike mills gamma co uk Brighton Greeting 01635888727 8727 Brighton Office 01635888747 8747 Cem Ahmet 02033754030 4030 cahmet gammatelecom com Daryl Pile 02035977079 8103 dpile gammatelecom com 12345 Previous Next 2222222233 Add Downlo
9. time Use twinning on this number only when I m available Call Transfer Settings Settings Hot Desk To complete and implement the required twinning simply click on the Save button From the Dashboard screen of the Horizon system you have the ability to search the Company directory and also your own contacts Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles Call Statistics 00000000 4 Statistics Twinning O OO Directory Missed ETT Matthew Worboys 07795443161 ZEN aa demo 1635888782 Adam Koniecko 1618708113 Andrew Smethurst 2033754032 Andy Robinson 1635888769 Andy Paton 1635888746 Bobby Davro 01252325729 Brighton Greeting 1635888727 Received 07848016225 02 Feb 2012 09 08 07766108754 01 Feb 2012 11 53 9 07736277525 01 Feb 2012 11 52 WV By typing in a name and clicking on the Search button this will bring back all contacts recognised within the Directory and Contacts section where it will then allow you to use the Click to Dial functionality to make a call from your device As an End User you have the ability to make basic changes to your information as well as being able to change your password Horizon End User Guide v1 9 it test user first it test user last jason it end user jason example com Edit Details Mobile Number 0748547484 In order to access this you simply nee
10. 12116341 06 Dec 2011 13 14 Xf 01612116341 06 Dec 2011 13 12 Xf Nick Thomas 08 Nov 2011 12 55 Xf 07848025425 28 Sep 2011 10 11 Wf Fd Add Name Number In order to add a twinned device you simply need to fill in the name and number of the device you wish to twin before clicking on Add to put it into the Twinning box If you would like to delete a number that is twinned this again can be done by simply clicking on the rubbish bin icon within the Twinning box You are also able to implement a more customised twinning through the Manage icon By clicking this it will put you into the Call Setup section of the system Dashboard Directory amp Contacts My Features Remote Office ashboard Call Setup Incoming Calls D Call Handling Blacklist Advanced Settings Tarne Settings Advanced Matthew Worboys 07795443161 Outgoing Calls Number Speed Dial Settings Add If you then click on the Advanced Settings icon you will have the ability to customise the use of twinning on your number Horizon End User Guide v1 9 Dashboard Directory amp Contacts My Features Remote Office Dashboard Call Setup Incoming Calls Call Handling Twinning Restrict by Calling Number Blacklist Settings Twin for any incoming call Only twin for the following numbers Advanced Outgoing Calls Speed Dial Settings Restrict by Schedule In Call Options Use twinning on this number all the
11. Call Transfer Settings Settings Hot Desk Directory amp Contacts My Features Remote Office Enable call waiting Or via short codes on the handset To activate Call Waiting Persistent 43 To deactivate Call Waiting Persistent 43 To Cancel Call Waiting 70 Please note that Call Waiting is applicable to the individual user of a hunt group for calls made directly to their extension Therefore clicking on Call Waiting will allow a call made to the user directly to be kept on hold until the user becomes free not clicking this option would mean engaged tone would be provided where the user is receiving or has answered a Hunt Group call If your company administrator has setup a device at your Company s sites for use as a hot desk then you have the ability to log into this and assign your number to this phone In order to gain access to this device you need to assign your profile to it and this can be achieved through the Call Setup screen By clicking on Hot Desk you have the ability to search a site and locate a Hot Desk device By clicking on Use you can then assign your user profile to it Incoming Calls Call Handling Twinning Blacklist Settings Advanced Call Notify Sequential Ring Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfer Settings Settings Hot Desk Search for a Hot Desk Phone Site London v Primary Location Secondary Location London Fi
12. Callback nm Advanced 4 Call Notify Sequential Ring Withhold my number when making calls Busy Lamp Outgoing Calls Speed Dial IM wv Apply Settings In Call Options Call Transfer Settings Settings Hot Desk In order to change these settings simply click on the toggle switch to either On or Off before clicking the Apply button to implement your chosen preference Horizon End User Guide v1 9 How can I change my Call Transfer settings When you have answered a call you have the ability to transfer this through to another colleague or number In doing so you also have the ability to setup Call Transfer settings to ensure the call is delivered successfully and these can be adjusted and changed under the Call Setup section Call Handling Twinning Call Transfer Blacklist Settings Call Transfer Recall Advanced 4 Call Notify Number of Rings before Recall mM rings Sequential Ring Busy Lamp Enable Busy Camp on 120 seconds Speed Dial Settings x Use Diversion Inhibitor for Blind Transfer Call Transfer Settings l E Use Diversion Inhibitor for Consultative Calls Hot Desk For transferring calls yourself you have the ability to implement transfer recall which will send a transferred call back to you if a predefined number of rings result in no answer from the called destination You can also implement a Busy Lamp allowing a transferred call if met by
13. Extension Department Al v CAE eel First Name Colin Colin Contact Hugh Hugh James James Jimbo MainAutoAttendant Last Name Contact Contact One Horizon Horizon Shaw Muir Jones Number 01234567891 1235 01234567891 1235 08081788000 01234567890 1234 01234567890 1234 01408910195 0001 01408910198 0003 8001 01408910197 1001 Email Address 731 colincontact exampl Company colincontact 2exampl Gamma gamma co uk hughhorizon example 731 hughhorizon example m James Shaw com jamie muir 2gamma co 7 3 Jimbo Jones com a 2222223 Previous Next Download From the Call Groups drop down in the menu select Hunt Group Users Add User Site Management Create Group w Device Management Auto Attendant Call Pickup Call Parking Call Queue Group Instant Conference Group Administration Recorded Calls Statistics mm Subscription Summary 4 Used Available Name Premium Standard GroupAdvancedSettings 4 Call Queue Group User Voice Mail ound Top 10 Callers Calls Received Calls Minutes David Holland 28 Pascal 335 27 Mark G Desk 17 Manchester TSC 15 Horizon Test FD 14 Donald Duck 13 Glasgow_queue 6 Horizon End User Guide v1 9 oelect the Hunt Group you want to add Call Recording to by clicking the Edit button Dashboard Users Site Management Device Management Adm
14. Guide v1 9 e j e y d gt e e o Incoming Calls Call Handling Twinning Speed Dial Numbers Blacklist Settings Advanced a Call Notify Sequential Ring Busy Lamp 00 Outgoing Calls Speed Dial Settings In Call Options Call Transfer Add New Settings Settings Hot Desk 1 Digit Dialling 2 Digit Dialling Name Destination Chris Shaw In order to setup a speed dial simply click on the required digits to dial and by clicking on Add New you will be able to add speed dial fields Once you have defined the name and the destination please note this could be a feature on off switch using the short codes mentioned in the Appendices simply click on Save to implement these speed dials on your device Please note that you can also setup speed dials from your allocated Horizon handset however these are not linked to the system Therefore a locally stored speed dial on your handset will always overwrite a speed dial setup within the system You should therefore choose which method you would like to implement and manage your speed dials from There are a couple of outgoing call settings that you are able to implement through the Call Setup section under the Settings link Enable Automatic Call Back Withhold my number when making calls Dashboard Directory amp Contacts My Features Remote Office Dashboard Call Setup Incoming Calls Call Handling Blacklist Settings Enable Automatic
15. No Answer Greeting IW ES 7 Delete All Messages menu 8 Message Deposit menu 1 Enable message deposit Co Disable message deposit menu 1 Disconnect after greeting Forward after greeting sich EE Change greeting only forwarding destination Return to previous menu Horizon End User Guide v1 9 2 Change your Profile Within the Change your profile menu you have the ability to Activate Available In Office Profile Activate Available Out of Office Profile Activate Busy Profile Activate Unavailable Profile Activate No Active Profile um Return to previous menu 3 Record Greetings Within the Record Greetings menu you have the ability to o M Record Name menu EE Record Custom Greeting menu Deactivate custom greeting Record new custom greeting Listen to current customer greeting Horizon End User Guide v1 9 Return to previous menu 4 Change Call Forwarding Options Within the Call Forwarding menu you have the ability to Digit Action 1 Activate Call Forwarding Deactivate Call Forwarding 2 3 Change forwarding destination Listen to forwarding status Return to previous menu 6 Make a call from your number In order to make a call from your number via the Voice Portal NN Enter the digits you wish to dial While on a call press to terminate and make another call Return to the previous menu 7 Access a Hot Desk devi
16. Notify Call Return Calling Line ID Delivery Blocking Express Profiles Vairemail Feature Information Call Forwarding No Answer Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings Users have the option to activate and deactivate the service by dialing a feature access code or configuring the service via their web interface If activated a user must specify the forwarding number and the number of rings before forwarding The standard features requested on your initial access are Call Handling decide how you would like to route incoming calls Twinning the ability to phone a mobile device or another number if your phone or extension is dialled Change of password change the password assigned to ensure this is unique to your user access Once completed and to ensure you are aware of all features available through the Horizon system we would advise reviewing the following areas DERIO Call Setup Directories and Contacts Remote Office The Dashboard From the Horizon dashboard you have the ability to influence a number of user settings as well as review your own call usage and performance Horizon End User Guide v1 9 Call Setup Directory amp Contacts My Features Call Forwarding Inactive w Profile None w Manage Profiles Missed a Matthew Worboys 07795443161 aa demo 1635888782 Adam Koniecko 1618708113 Andrew Sme
17. ad Only the Company Administrator has the ability to add or assign a new contact to the company address book however a user does have the ability to add their own contacts to the system To do this simply click into the Directory and Contacts section before then clicking on Add at the bottom of the page Within here you can then define a single contact to add Add Single Contact First Name Chris Last Name Shaw Number 03332403016 Extension Email chris shaw gamma co uk Upload Multiple Contacts 4 File to Upload Download Template 4 Upload To do this simply click into the Directory and Contacts section then click on Add at the bottom of the page Click on the blue Download Template button within the Upload Multiple Contacts section Horizon End User Guide v1 9 Add Single Contact First Name Last Name Number Extension Email Upload Multiple Contacts EPI File to Upload Highlight the column with the telephone numbers and select format this should be changed to Text which will allow the leading O to be retained when entered Note The number in column C is what will be added to Horizon so if the 0 is missing then this is what will be uploaded Home Insert Page Layout Formulas Data Review View Cut E d Cu Calibri 11 A E ge p Wrap Text Fi j 34 Copy Paste RE B ZU 3 Ay E Om E i H Merge amp Center
18. assigned to you by your Company Administrator You can also access the Voice Portal for your device by calling your extension or number and when listening to your outbound message press followed by your number and pass code What Menu Options are available in the Voice Portal Once in the Voice Portal you will then have access to the following menu items 1 Access Voice Messaging 2 Change your profile 3 Record Greetings 4 Change Call Forwarding Options 6 Make a call from your number 7 Access a Hot Desk device if this Voice Portal is assigned to one 8 Change your PassCode 9 Exit Repeat the Menu Horizon End User Guide v1 9 1 Voice Messaging Within the voice messaging menu you will have access to the following LU Locum a NR 1 Play Messages menu Save Message Return to Previous Menu 2 Play Message or Repeat Message 4 Play Previous Message 7 Play Next Message Delete Message Lu Initiate Call to Sender Listen to Addition Options While Playing Messages 3 Skip Forward 3 seconds 4 Skip to the beginning of the message LEN Skip to the end of the message 2 Change Busy Greeting Horizon End User Guide v1 9 Record new Busy Greeting Listen to current Busy Greeting 2 Revert to default Busy Greeting Return to Voice Messaging Menu Repeat Menu 3 Change No Answer Greeting Record new No Answer Greeting Listen to current
19. at datant eo 34 What Short Codes can I use on my DIONE 2 serres 34 e gt 9 e e CISCO Sont Koy Micro Ecc ER 35 Alternative Number Presentation cccccccececcececececcececscuccecececucuucusecscacaucutecseauausenseseaueunenseavass 36 Optional Horizon Soft Clients PERRA 37 o e lib e RS Horizon can be accessed at and supports Internet Explorer 6 0 7 0 8 0 9 0 Mozilla FireFox Safari Chrome and Opera From here you will be prompted to submit your user details HORIZON Unlimited communications Username Password v Remember Me Forgot Password Go to log in and select My Details HORIZON Unlimited communications Richard James Help My Details Log Out Call Setup Directory amp Contacts My Features Hot Desk Advanced Features Select Change Password amp Richard James LI 01618703374 Help My Details Log Out HORIZON ie LI Unlimited communications Dashboard Call Setup Directory amp Contacts My Features Hot Desk Advanced Features Dashboard My Details Name Richard James Username RichardJames gammastaff com Department Phone Number 01618703374 Extension 3354 Edit Details Mobile Number Enter your old password and new password in the relevant boxes and click Change Horizon End User Guide v1 8 HORIZON Unlimited communications Dashboard Call Setup Directory amp Contacts My Features Hot Desk Advanced Fe
20. atures Change Password Change your Password Your current password will expire in 60 days Old Password New Password Confirm Password The dashboard can be customised to ensure you achieve the best view for your specific needs In order to do this simply hover over the title of a section you want to move and drag it to your preferred place on the screen Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles atthew Worboys 07795443161 aa demo 1635888762 Adam Koniecko 1618708113 Andrew Smethurst 2033754032 V Andy Robinson 1635888769 B Andy Paton 1635888746 Bobby Davro 01252325729 Ed t fa 644 f Ce 143233333 07766105754 01 Feb 20 2 077236277525 01 Feb 20 Brighton Greeting 1635888727 E ft If you are logging in for the first time then you will be prompted to setup a few basic features to establish your user account Your company administrator will have provided you with details on the features assigned to you and your number and user extension If you would like further details on the features assigned and what they allow you to do you can review under the My Features link on the homepage Horizon End User Guide v1 9 Available Features Call Policy i Anonymous Call Rejection Automatic Callback Busy Lamp Field Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call
21. ce if this Voice Portal is assigned to one In order to access a hot desk through your device you can Digit Action Check Hot desk status Activate that hot desk a C 8 Change your Pass Code In order to change your pass code to the Voice Portal simply type in your new pass code and push the key 9 Exit Allows you to exit the Voice Portal or alternatively you can hang up from the device your using Horizon End User Guide v1 9 Repeat the Menu What Short Codes can use on my phone With the Horizon system you don t just have to use the online web access to implement the required feature on your phone Below is list of how you can activate deactivate and adjust a number of features on the Horizon service Calling Line ID Delivery Blocking Persistent Call Forwarding Always Activation Activation Calling Line ID Delivery Blocking Persistent Call Forwarding Always Deactivation Deactivation Call Forwarding Always Interrogation T MP eee AN Line ID Delivery per Call Call Forwarding Always to Voicemail 21 Activation T0 Cancel Call Waiting Call Forwarding Always To Voicemail Deactivation Clear Voice Message Waiting Indicator boli Call a Busy Activation Customer sdb sel EE Trace M eem Call Forwarding Busy Deactivation Direct Voicemail Transfer Call Forwarding Busy Interrogation Directed Call Pickup Call Forwarding Busy to Voicemail 40 Activation 80 Diversion Inhibitor Call Forwarding
22. d to select My Details from the user menus Call Setup Within the Call Setup section of the Horizon system you have the ability to control and implement a number of different services and features Dashboard Directory amp Contacts My Features Remote Office Call Setup Call Handling Twinning Blacklist Settings Advanced 4 Call Notify Sequential Ring Busy Lamp Speed Dial Settings Call Transfer Settings Hot Desk How can handle incoming calls To handle incoming calls you can use the user profiles to adjust your status and the call routing accordingly or you can look to use the Call Handling screens to pre define the settings you would like to apply Horizon End User Guide v1 9 Call Setup Directory amp Contacts My Features Hot Desk Profile v Manage Profiles Call Statistics Dn Directoy n You don t have any call statistics yet My Voicemail You have a total of 0 new messages of which 0 are urgent You have a total of 0 old messages of which 0 are urgent Name Number 08081788000 01690363851 Abel 122 2499 Alan Partridge 01482422487 Andy Best 01306770727 asterisk testcall 6221 Bob Loblaw 2112 Brendan Aldred 01690363863 You may get some notification messages in the top right These are a blue circle with either a or icon Hover over these for more information as depending on the features you have set up you might not be able to edit the Call Handling options
23. do change my outgoing call settings 20 How can change my Call Transfer settings 2 0 2 21 How can enable Call Waiting ese e 21 How do I use a Hot Desk at a Site ous iet iue td Reni oan dot be aa Roni a deni eati cud nitla ia n sales 22 Login to Hot Desk on Polycom Handsets 2 nn 23 EN GctoHes and DIIS IS sais ee Purdue duni eee ee eee eee ee 24 How do l setup a new contati eue qut cg tome su i ture um DUM Edom m Iud FUND KADENA 25 How do setup a multiple contacts ss 25 How do I delete a CONACI FRPETRTCRRRRR A 27 How do I set up call F COrINO causameniedaeneaeeuaeaeaandsaeeancis sawehadaracaaciubeamasadepicandeseones 27 How do pause and resume call recording 28 FATS ONC aac T n 29 How do access the Company Voice Portal 29 What Menu Options are available in the Voice Portal ccccccsecscceeeseeeeeeeeeeeeeeeeeeseeeeeeeeas 29 UE elei ccce e PME TEE 30 2 Change your POS 32 3 Record Greetings NEC 32 4 Change Call Forwarding OP DONS ae aan ae Gus vo sopa seni seen Rep ad oc 39 6 Make a call from your NUM cise drames cU SE nencnseseceem ete 39 7 Access a Hot Desk device if this Voice Portal is assigned to one 33 CAN your Pass S00 B ea ne nat iste nior Hiec lind nr ee ene nee eee ere or 39 ST PR 33 Repeat the MON A aa a e
24. esenting a number which has been assigned to the Company Presenting a number which has been assigned to the Site Presenting any number such as 01 02 03 07 08 and 44 numbers This functionality can be controlled at the user level provided the company administrator has granted suitable permissions This means where users are working on specific marketing campaigns for example they are in control of the number presented without the need to raise IT support requests If this is selected a button will appear on your dashboard as per below HORIZON Unlimited communications 01665685000 Help My Details Log Out Call Setup Directory amp Contacts My Features Remote Office Hot Desk Queue Groups Call Forwarding Inactive w Profile None w Manage Profiles Number Presentation Call Statistics SOC You don t have any call statistics yet My Voicemail A You have a total of 0 new messages of which 0 are urgent You have a total of 0 old messages of which 0 are urgent When clicked you can then access the screen to activate and amend Horizon End User Guide v1 9 Dashboard Call Setup Directory amp Contacts My Features Remote Office Hot Desk Number Presentation Number Presentation Phone Number 07590521222 Please note that where the service is not active the previous defaults of either a company or site CLI will be presented for outgoing call for this user Optional Horizon Soft Clien
25. inistration Recorded Calls Statistics Hunt Group Name Site A v Number Department A Iv pt EngHG London Deactivate Horizon Test CPS Manchester Network Engineering Deactivate Horizon Test FD Manchester Network Engineering Deactivate Manchester TSC Manchester Reception Deactivate testgroup Manchester Deactivate Select Call Recording from the sub menu Dashboard Users Site Management Device Management Administration Recorded Calls Statistics Edit Hunt Group Account Options Select Users Assign Number Voicemail Advanced Settings Call Recording EE d Select Recording Type Record for 0 calls Record On Demand Do not record calls You can then select the Call Recording option you want for the user which is either Record for x of calls Record On Demand Do not record calls You can choose the percentage of calls you want by free typing a number between 0 and 100 into the text box If you choose Record On Demand to record a call use the short code 1 How do I pause and resume call recording It is possible to pause the call recording while on a call and then resume the call recording while on call provided your Administrator has given you permission to do this The command is 3 to pause and 7 to resume Horizon End User Guide v1 9 Remote Office Remote office is a very handy feature which allows you to receive calls no matter where you are By clicking on the Remote Office link
26. navailable Activate By clicking on the Edit button you now have the ability to configure the call profile for the status selected dependant if the call is answered or you are on the phone Also ring this phone number Send to Voice Mail Forward Call Forward to this number If Don t Answer l Send to Voice Mail Forward Call Forward to this number To complete the process and to save the associated settings ensure you click on the Apply button which will ensure the settings are saved for when you choose to select the profile Horizon End User Guide v1 9 How do I view Call Statistics for my phone Call Statistics are visible from the Dashboard screen for the number assigned to the user account Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles Call Statistics Twinning d Missed 3 Matthew Worboys 07795443161 Missed CN s 1056 v N aa demo 1635888782 lt 1 1 e Adam Koniecko 1618708113 Received j Placed h 4 Andrew Smethurst 2033754032 Andy Paton 1635888746 07848016225 02 Feb 2012 09 08 V 07766108754 01 Feb 2012 11 53 07736277525 01 Feb 2012 11 522 07736277525 21 Dec 2011 10 12 01612116341 06 Dec 2011 13 14 WXf 01612116341 06 Dec 2011 13 12 Wf Nick Thomas ia 07848025425 28 Sep 2011 10 11 Wf Don Corleone 28 Sep 2011 10 10 se 07848025425 28 Sep 2011 10 05 Xf Bobb
27. ng Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfer Settings Settings Hot Desk 02081015240 To do this simple type in the number to be Blacklisted and click on the Add button to add them to the list Please ensure you also click on the Save button to ensure this list is saved When a number is blacklisted whenever they call they will hear engaged tone or a similar network message preventing the call being delivered Horizon End User Guide v1 9 If you would like to remove a number from your Blacklist then you can simply click on the rubbish bin icon in order to delete the number from the list How do I change my incoming call settings There are a number of settings that can be changed within the Call Setup section Ability to reject withheld numbers Enable or Disable music for calls on hold Present the incoming caller ID for External Calls Present the incoming caller ID for Internal Calls Enable and Disable DND Do Not Disturb Dashboard Directory amp Contacts My Features Remote Office Call Setup Call Handling Twinning gt Settings 1 W Blacklist Reject Withheld Numbers off Advanced 4 Call Notify Sequential Ring Enable music for calls on hold Busy Lamp Present Incoming Callers ID for External Calls Speed Dial Settings Present Incoming Callers ID for Internal Calls Call Transfer Setti mee a Do Not Disturb Hot Desk
28. p Sequential ringing works in the same way a Hunt Group would in that you can define a set of numbers for an incoming call to try when an incoming call is made to your number Incoming Calls Call Handling Twinning Enable Sequential Ring Blacklist Settings Enable Sequential Ring off Advanced a Call Notify Sequential Ring Busy Lamp b My Phone Numbers Outgoing Calls Phone number Speed Dial settings In Call Options Call Transfer Settings Settings Hot Desk Move on to next number after 3 KM rings As well as defining the time in which it takes to move on to the next number you also have the ability under the Advanced button to implement this functionality only for specific numbers or for specific schedules you have setup Horizon End User Guide v1 9 Incoming Calls Call Handling Twinning Restrict by Calling Number Settings Apply to call from any number S Apply to these numbers Advanced a Call Notify Sequential Ring Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfer Settings Settings Hot Desk Restrict by Schedule Use ringing all the time S Use ringing during a schedule Business Hours None vw Holiday lk None Rd In all cases clicking on the Save button will ensure this settings are saved and applied to your number A Busy Lamp key gives you the ability to monitor a colleague s line to see if they are available to take a call that you may transfe
29. r to them or to enable you to pick up their calls if part of a Call Pickup Group Please speak to your Company Administrator about these When implemented the phone will show the user s caller ID on the pre defined line keys on your device This line key can also be used as a speed dial to contact your colleague s number quickly when transferring a call or when needing to speak to them directly For Cisco phones it will look like the below afiafi CISCO 6095 6095 HORIZON Unlimited communications 9t TAA For Polycom phones it will look like the below Horizon End User Guide v1 9 Monday 20 February 12 51 A Charlie L When the assigned colleague is on the phone their assigned line key will then show as red on the device indicating that they are not free to take a call For Cisco phones it will look like the below afiafi cisco I 20 02 1244 David L525HM HORIZON Unlimited communications Petula 4 amp Charlie ea Redial TOND For Polycom phones it will look like the below In order to setup a Busy Line key this must be done through the Horizon system under the Call Setup advanced section and at present can only be done by the Company Administrator A speed dial is the ability to type a single or combination of numbers to implement the calling of feature or contact These can be setup through the Speed Dial option located under Call Setup Horizon End User
30. rough simply clicking on one of these statuses the system will implement the call routing configured straight away If you do not see the Manage Profiles button or the Profile drop down menu from your dashboard this needs to be set up by an Administrator select the profile that you want to edit by clicking the corresponding Edit button Dashboard Call Setup Directory amp Contacts My Features Hot Desk Manage Profiles VIE EE Te 2 2d 111 t Available In Office Deactivate Edit Available Out Of Office Activate Edit Busy Activate Unavailable Activate Make the changes which you wish to make and then click Save Horizon End User Guide v1 9 In order to adjust a call profile you simply need to select the Manage Profiles button next to the Profile drop down list from the Dashboard home screen Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles N Call Statistics sa Available In Office Missed Available Out Of Office Busy aa demo 1635888782 Adam Koniecko 1618708113 Received N Placed Unavailable Andrew Smethurst 2033754032 From the following screens you then have the ability to either activate that profile or edit the settings assigned to it The screen will also show which profile is currently in use through the status icon Status Name Available In Office Activate Available Out Of Office Activate Busy Activate U
31. rst Floor Hotdesk Area Riis eas w Use Horizon End User Guide v1 9 When this button has been clicked the allotted time set by your company administrator will then begin and a countdown of this can be viewed Incoming Calls Hot Desking Call Handling PASTE PES Twinning Current Phone Blacklist Settings Current Hot Desk Device London First Floor Hotdesk Area Advanced a In L ince 07 March 13 46 Fossa de Automatic Sign Off 10 Hours 10 00 Remaining Sequential Ring di Busy Lamp _ Stop Using Outgoing Calls Speed Dial GGG ROG EEE Settings Search for a Hot Desk Phone In Call Options Call Transfer site London settings Primary Location Settings Hot Desk Secondary Location a Search When you have finished with the hot desk you should always ensure you come back to this section of the system to de allocate your user from it and return your profile to your assigned handset To do this simply click on Stop Using and this will ensure this hot desk is added back to the site for other users to use At the moment only two handsets are able to support Soft Key on handset These are the Polycom 450 and Polycom 650 Press Guestln Thursday 31 May 13 03 Enter your Voice Portal User ID and Password and press OK Horizon End User Guide v1 9 Sign In 1 Ascii If successful the screen will look like the image across from this step The time limit is based on those inherited from
32. s on This feature is available wherever a contact or directory entry is shown on the screen Call forwarding is the ability to redirect a call from delivering it to your handset to delivering it to another number This can be setup from the dashboard screen by selecting on the drop down box showing Call Forwarding Inactive and you are then able to define a number and update this field with this detail Horizon End User Guide v1 9 Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles Forward all of your incoming calls Phone Number 02081015240 demo 1635888782 Update Activate Eg i l 1 Adam Koniecko 1618 Received If you would then like to activate the call forwarding you can do so by clicking on the Activate button at which point your calls will be forwarded to this destination A call profile allows the system to know what status you are in and manage your calls according to the rules you have defined for each status These can be selected through the drop down menu for Profile Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles N Call Statistics x Available In Office Missed E Available Out Of Office W Adam Koniecko 1618708113 Andrew Smethurst 2033754032 EB HE aa demo 1635888782 1 Received Placed Unavailable Th
33. thurst 2033754032 Andy Robinson 1635888769 Andy Paton 1635888746 ESS 07848016225 02 Feb 2012 09 08 one oe 07766108754 01 Feb 2012 11 53 TS fae ey g Brighton Greeting 1635888727 07736277525 01 Feb 2012 11 52 amp pee lj 07736277525 21 Dec 2011 10 12 X 01612116341 06 Dec 2011 13 14 Xf Numbe 01612116341 06 Dec 2011 13 12 Xf Ne Nick Thomas 08 Nov 2011 12 55 X 07848025425 28 Sep 2011 10 11 Xf de Add Don Corleone 28 Sep 2011 10 10 Xf l Received O N Placed Name There are a number of ways you can make a telephone call over the Horizon handsets one of which is also the ability to Click to Dial from the Horizon system Click to Dial means that the Horizon system will call the number of the account you are logged in as and once answered then connect you through to the number against which you have clicked the Dial button S Dashboard Site Management Call Groups Device Management Administration Recorded Calls Statistics ard User Management Edit User Profile Personal Details Services Permissions Phone Call Barring Incoming Calls Call Handling Le LEA LP Settings Reject Withheld Numbers on AUVAIILCU v Outgoing Calls Enable music for calls on hold on Speed Dial Settings In Call Options Call Transfer Settings Present Incoming Caller s ID for Internal Calls Settings Hot Desk Do Not Disturb Voicemail Settings Call Recording Present Incoming Caller s ID for External Call
34. ts At present Horizon has the following chargeable soft clients that may be applied to a Horizon solution Receptionist soft client Desktop soft client Mobile soft client Integrator soft client with optional CRM integration For more information on any of the soft clients please see the appropriate separate user guide In all cases the soft client would need to be allocated to a particular user by the company Administrator for Horizon Horizon End User Guide v1 9
35. y Davro 01252325729 Name Number Within this section you have the ability to view the pie chart and hover over an area to see the percentage of calls either Received Placed or Missed The Call Statistics also shows the contact or number for the type of called made for the last 10 calls along with a time and date stamp and a symbol showing if it was x Rissa Vu sm Bde cceives If you then wish to call this contact or number back you are able to by clicking on the Dial icon which will action a return call through the Click to Dial feature How do setup twinning of my mobile with my landline Twinning is the ability to setup another number to ring at the same time as your Horizon handset This feature should have been setup through the initial steps of your first access to the system however if not it can be managed through the Dashboard of the Horizon system Horizon End User Guide v1 9 Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles en m ee m Missed Matthew Worboys 07795443161 aa demo 1635888782 Adam Koniecko 1618708113 WB Andrew Smethurst 2033754032 KW Andy Robinson 1635888769 S Andy Paton 1635888746 ae Bobby Davro 01252325729 ESS Received lt Placed 07848016225 02 Feb 2012 09 08 07766108754 01 Feb 2012 11 53 WP 07736277525 01 Feb 2012 11 52 WV 07736277525 21 Dec 2011 10 12 lt P 016
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