User Guide - Best4Systems
Contents
1. Presence status Busy in call in a meeting etc Using Presence function keys You can call your contact by simply pressing the key twice and you can use the key to transfer calls to your contact see Transferring calls to Presence keys attended on page 31 Transferring calls to Presence keys unattended on page 36 and Transferring calls to Presence keys safely on page 41 Configuring Presence function keys for Contacts 1 Press and use V to select the Contact Contacts Sebastian M Aya r Steve Fuller Available Detail J J 2 Press Detail Steve Fuller Call voicemail t Assign To Key Det Ve 3 Use A to scroll to Assign to Key and press d t line line line 4 To select a key just enter the respective number on the keypad Alternatively you can also use A to scroll to the key then press H 13 snom UC Edition and snom 720 Configuring Presence and Speed Dial Keys Speed dial keys You can use the function keys for speed dialing numbers and contacts Using speed dial keys You can call the number or your contact by simply pressing the assigned key and you can use the key to transfer calls to the number or your contact see Transferring calls to speed dial numbers attended on page 32 Transferring calls to speed dial numbers unattended on page 37 and Transferring calls to speed dial numbers safely on page 42 Configuring speed dial key2. 2 Press and then the speed dial key While the phone is dialing the number you will see the Holding screen w Holdinga c Peter Krebs o Poa 3 When the speed dialed party picks up the ringing call you will see this message Disconnected Peter Krebs If the call is not picked up you will hear a double beep and see the error screen Fig 1 The caller will then be reconnected to your phone Fig 2 ea Connected Transfer failed ue Peter Krebs Spkr Ee 42 snom UC Edition and snom 720 Transferring Calls Transferring calls to Contacts safely 1 With an active call on the line press C The call is put on hold and you will see the dial screen Enter Humber I 123 2 Press Safe T 3 Press to open the Pool menu then to open your list of Contacts Use A V to scroll to the contact you want Contacts Contacts l Directory Michele Martin A Sebastian EEE Avs 2 LOAP Access Peter H Anay Steve Fuller Available 3 Missed Detail Detail v 4 Press 4 While your phone is calling the contact you will see the Holding screen e Holding Peter Krebs TTT TTT 5 When your contact picks up the ringing call you will see this message Disconnected Feter Krebs If the call is not picked up you will hear a double beep and see the error screen Fig 1 The caller will then be reconnected to your phone Fig 2 eee DIS Transfer failed Le
3. 3 35 e Calls on Hold 203 fy Calls on Hold if3 Peter Krebs Michele Martin Stewe Fuller Coc nl Pool ot Centre Fool Fig H 4 Fig H 5 Fig H 6 50 snom UC Edition and snom 720 Hold Figures H 1 to H 3 o In Fig H 1 the connected call is on screen Press H i to put the first held call on the screen o In Fig H 2 the first held call of a total of two 1 2 is on the screen Press H d again to put the second held call 2 2 on the screen Fig H 3 gt Press d to scroll back to the connected call Fig H 2 and H 3 o When a held call is on screen press to connect to it and put the current connected call on hold Figures H 4 to H 6 o In Fig H 4 the first held call of a total of three Calls on Hold 1 3 is on screen Press AE d to put the second held call on the screen gt In Fig H 5 the second held call 2 3 is on the screen Press MK d again to put the third held call 8 3 on the screen Fig H 6 If there are more held calls continue likewise o Press d 4 to scroll back through the held calls Fig H 6 and H 5 o To connect to the held call currently on screen press Ta When the connected call is on screen you can terminate it by pressing U You can transfer the on screen call whether connected or held See Transferring calls on page 51 for more information 51 snom U
4. snom UC Edition and snom 720 Call History Looking up parked calls The parked call history contains the calls you have parked in the park orbit since the last time you cleared the list You can look up the call details on who called and when and who retrieved the call for each individual call on the list 1 Press to open the call history menu 2 Press to open the list of calls that you parked since the last reset of Lync and scroll to the call with V t 13 56 Stewe Fuller 13 56 Stewe Fuller 13 56 Michele Martin t 13 56 Michele Martin EME Me 3 From the Parked screen do one of the following o Press to show the details of the parked call whether it was retrieved Fig 1 below or dropped Fig 2 below who retrieved the call and time and duration of the call Details Parked Call unparked Retrieved Call unparked Drop Details Parked From michele martin Time 13 39 Ee ee eee Fig 1 Fig 2 v o Press U to show who retrieved the call from the park orbit Fig 1 below if the call was not retrieved it is shown as dropped Fig 2 below Call unparked Retrieved sipimichele Orop Mar CIN SpObt C Of Fig 1 Fig 2 o Press to delete the selected call or entry o Press to delete the entire list x o Press U to return to previous screen o Press to return to the idle screen 49 snom UC Edition and snom 720 Hold Holid One call on hold Press to put the ongoing call on hold
5. C The active call is put on hold and you will see the dial screen Enter Humber I 123 Press the speed dial key While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new missed call if you are transferring a ringing call e Holding Peter Krebs TTT TTT When the third party picks up the ringing call or if the call is forwarded to the third party s VoiceMail or another phone number you will see this message Disconnected Peter Krebs If the call is not picked up or forwarded you will hear a double beep and see the error screen Then the caller will be reconnected to your phone ea Connected Transfer failed Le Peter Krebs BPark O Spkr Rec 37 snom UC Edition and snom 720 Transferring Calls Transferring calls to Contacts unattended 1 With a call ringing or an active call on the line press C The active call is put on hold and you will see the dial screen Enter Humber I 123 2 Press to open the Pool menu then to open your list of Contacts Use A V to scroll to the contact you want Poa Contacts Contacts 1 Directory Michele Martin GN A Sebastian MEE On 2 LDAP Access Peter H Away Steve Fuller Available 3 Missed FEM M vV 3 Press d While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new
6. Configuring the boss admin function EE 15 Sie 15 Selecting the admin delegate sseesiossiescscrtexioroiassciiordmesporsiessonienononiubinameeniien 15 Putting your delegate on a function key EEN 18 Admin e Ee 19 Using the bDoss admin E EI e den EE 20 Biet 20 elei Me Ee a iene eet ener Te ene E ee 20 One touch reactivation of boss admin FUNCTION EE 22 Required setting ME 22 Ui lete Bee eege e e M 22 Reactivating simultaneous ringing of boss adMin phones ENEE 25 Calling Contacts and Address Book entrtes ccssssssssssccssssnsesssccesssnnneeseeeeesesnneeseees 26 LOOKING Rue 26 Address Book Search ABS ceccecsssscssssssssecesescsseecseecaseesacsesassesaseesavsesaesusessuseeansesaneesanensasenees 27 UC CO UE 28 What are the different transfer procedures oo icecsssseeeeeesseeseeseeseseeeeesneeneeeees 28 PASTS GIANTS aa E E S 28 Unattended blind transfer iccecsssssssescssescssessesescseesaceesaeeecaesesaesesaesesavsesarsusateneasensesenees 28 Safe unattended blind transfer scevecessentcescnszcsencneneseciusasnaseasnabancencetustanenssdacaensdencentantastantans 28 Transfer cheat sheet E 29 AE Lee EN E EE 30 Transferring calls to manually dialed numbers attended ou cece 30 Transferring calls to Presence keys attended ce esceceseesseeeeeeeeeeeeeseeeseeseeeeeneen 31 Transferring calls to speed dial numbers attended ue 32 Transferring calls to Contacts attended ou 33 Transferring calls to Directory lookup attended ue 34
7. Held calls are indicated threefold o By the text on the display w Holding i Peter Krebs a Pook d o By the slowly blinking line key green LED o By the glowing call indication LED red LEDs You can now o transfer the held call blindly or with prior announcement see Transferring calls on page 30 receive and make calls and put other calls on hold Pick up the held call by pressing Its line key or by pressing again If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off Holding multiple calls If you are in a call with one party and have one or more calls on hold or if there is more than one call on hold you can switch back and forth between the active call and any call on hold transfer calls etc The info bar and the status line will tell you how many total calls there are and which one you are connected to Your input on the phone s keys will affect the call on screen at the time i e the call shown in the contact area of the display Up to 12 simultaneous calls are possible Figures H 1 to H 3 show the phone connected to one call with two calls on hold Figures H 4 to H 6 show the phone with three calls on hold and no connected call e Connected Pets f Calls on Hold 1 2 fa Calls on Hold arz Le Michele Martin Peter Krebs Steve Fuller Spkr Rec e E a Tac ee ee ee OoOO o Fig H 1 Fig H 2 Fig H 3 fy Calls on Hold
8. The display now shows the call forwarding symbol and the phone number all incoming calls will be forwarded to the Lync window see Fig 5 below now shows that call forwarding is on Forward All 13 F Heidi Machoran Fig 2 On the PC 1 Click on a Peter Krebs Available Voice Only f HES wl Steve Fuller Available Voice Only WT susan zen en gt Bimultaneously ring is on Fig 3 2 Click on Forward Calls to then on the phone number see Fig 4 below 29 snom UC Edition and snom 720 Boss Admin Function File Meet Now What s happening today Ge Heidi MacMoran 3 e Available Tta snom HQ Berlin v A GN Cad tg 33 Find a contact or dial a number Tools Help Groups Status Relationship 4 Friends and Family 0 0 There are no contacts in this access level 4 Workgroup 3 3 Michele Martin Available Voice Only n Peter Krebs Available Voice Only A Steve Fuller Available Voice Only susan 4 Colleagues 0 0 L Gi Simultaneously ring is on Ring Me and My Delegates Incoming Calls gt Turn Off Call Forwarding gt Forward Calls To Michele Martin My Delegates amp New Number or Contact Fig 4 In either case all incoming calls will now be forwarded to the selected number they will not ring on your phone or on your admin s phone Your phone s displ
9. UC Edition and snom 720 Call History Call history The call history sorts the phone s calls into four categories Three of them missed received and dialed calls are stored locally on the phone until the phone s values are reset The fourth category parked calls is stored on the Lync server until the server s next reset Looking up missed received and dialed calls 1 Press to open the Call History menu 2 Press the number key to open one of the submenus o Press 1 to open the list of Missed calls o Press to open the list of Received calls o Press to open the list of Dialed calls Z Receryved t Missed 3 Dialed 3 Use A V to select individual callers Pe tissed 13 41 Peter Krebs t 13 39 Michele Martin Detail Clear Del ESC o Press to delete the selected call or entry o Press to delete the entire list x o Press U to return to previous screen o Press to return to the idle screen o Press to show the details of the selected call Details Missed Details Received Details Dialed To Heidi Machoran To Heidi Machoran To 419175550834 From michele martin From stewe fuller From Heidi HachHoran M E eee Details of missed calls To from time missed total number from the same caller Details of received and dialled calls To from time duration From the Details screen press to add the caller to the phone s local directory Press to delete the selected call 48
10. call receives a message with the retrieval information This information must be passed on to the person who is to retrieve the call 1 You have been informed that a call is waiting for your retrieval from the park orbit and that the retrieval number is 810 Dial 810 on the phone s keypad Fig 1 below You will briefly see the message that you are calling the park service Fig 2 below before you are connected to the parked call Fig 3 below Enter Humber Calling fi Connected 510 keck Call Park Service Le Peter Krebs 123 SS M IESSE Fig 1 Fig 2 Fig 3 46 snom UC Edition and snom 720 Parking Calls and Retrieving Parked Calls Unretrieved calls ringing back When a call has not been retrieved within the time specified on the server the phone who parked the call will receive a ringback eh Finging GIF Peter Krebs f you receive a ringback and you pick up the call is retrieved from the park orbit and you are reconnected to the caller f you receive a ringback and the call is not picked up or forwarded the call will be unparked and dropped Fig 1 The call is shown as dropped in the call history of parked calls Fig 2 and also added to the list of missed calls Fig 3 equest Expired Peter r p t 13 41 Peter Krebs rebs 13 39 Michele Martin Detail Clear Del ESC Fig 1 Fig 2 Fig 3 Looking up parked calls in call history See Looking up parked calls on page 49 47 snom
11. document is made available on snom s web page snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of snom technology AG Although due care has been taken in the compilation and presentation of the information in this document the data upon which it is based may have changed in the meantime snom therefore disclaims all warranties and liability for the accurateness completeness and currentness of the information published except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License GPL provided they in turn make it available to everyone else with the same licensing agreement Please go to http www snom com en support download gpl quellcode for the original GPL license and the source code of components licensed under GPL and used in snom products snom UC Edition and snom 720 Using the Phone with UC Edition Using the phone with snom UC Edition This guide describes the use of phones running snom UC Edition firmware version 8 8 2 12 with Microsoft Lync As long as the phone is connected to your network and the Lync server it will use the data in yo
12. missed call if you are transferring a ringing call w Holding c Peter Krebs TTT TTT 4 When your contact picks up the ringing call or if the call is forwarded to the third party s VoiceMail or another phone number you will see this message Disconnected Peter Krebs If the call is not picked up or forwarded you will hear a double beep and see the error screen Then the caller will be reconnected to your phone Er es Connected Transfer failed Le Peter Krebs Spkr Rec 58 snom UC Edition and snom 720 Transferring Calls Transferring calls to Directory lookup unattended 1 With a call ringing or an active call on the line press C The active call is put on hold and you will see the dial screen Enter Humber I 123 2 Press to open Directory search Enter the name of the person you want to transfer the call to Note You can switch to letter mode to enter the name but you do not need to If you want to look up Steve for example entering 78383 in numeral mode will yield all names with combinations of the letters on keys Se Enter the characters in quick succession Once you have entered at least three characters the search will start as soon as you pause To narrow down the list of names presented to you on the display enter more characters Use A V to scroll to the name you want Directory Search Abs Directory Search Abs Directory Search Abs H HK t Steve Fuller E
13. must be onscreen when you press c e Transfer Party iirz e Transfer Party 272 Michele Martin ct Peter Krebs Holding Holding se Ee v 4 When the transfer party is onscreen press 4 30 snom UC Edition and snom 720 Transferring Calls Transferring calls to Presence keys attended 1 With the active call on the line press C The active call is put on hold e Holding Peter Krebs se a 2 Press the Presence key Le The Presence screen appears Call contact is the default selection when the screen opens If you want to call one of the other available numbers use A V to scroll to it Steve Fuller Available FL Contact stewe fuller Det v 3 Press 4 The phone dials the contact 4 When your contact picks uP yur call announce the call you want to transfer If your contact wants to accept the call press Ca e Transfer Party c e Peter Krebs Holding WO Dial Pool NOTE If you have more than one call on hold and the call you want to transfer is not onscreen at this point press i or 4 to scroll to it The call to be transferred must be onscreen when you press CA e Transfer Party L e Transfer Party 2 2 fF Michele Martin e Peter Krebs Holding Holding Ee Ee v 5 When the transfer party is onscreen press 4 31 snom UC Edition and snom 720 Transferring Calls Transferring calls to speed dial numbers attended 1 Wit
14. not set 7 De 3 old messages Ho data available 7 neu 3 old messages RMS Re oe Fig 3 Fig 4 Fig 5 Function keys snom 27 been CO CO CO CO d OOL MAN O O OO U A F8 F9 FiO E E E O O O Fis Fi4 ES Fie Fir Fig OO O O O SS In the UC Edition firmware the default setting of all programmable function keys with LEDs is line See Settings menu on page 58 for the list of functions that can be selected for each key The above diagram shows the location of the keys on the phone the numbers F1 to F18 correspond to the list of keys in the phone s Preferences menu submenu Fkeys fkeys 1 18 A template for labeling the function keys is available at http wiki snom com Snom720 Documentation It can be filled in online the size of the font is self adjusting within each individual cell For more information please refer to the snom 720 User Manual Appendix 3 Mapping presences on function keys See Presence keys on page 13 Mapping speed dial on function keys See Speed dial keys on page 14 snom UC Edition and snom 720 Getting to Know Your Phone Call indicator The bright red LEDs situated around the upper right corner of the phone indicate incoming ongoing held and missed calls The LEDs will do one of the following Blink rapidly when a call is coming in Glow steadily when dialling when in a call and when a call is on hold Blink slowly when there was a missed call View
15. will hear a double beep and see the error screen Then the caller will be reconnected to your phone Error Connected Transfer failed i Peter Krebs Spkr Rec 44 snom UC Edition and snom 720 Transferring Calls Transferring calls directly to Voicemail x When an incoming call is ringing press L to transfer it directly to your VoiceMail 45 snom UC Edition and snom 720 Parking Calls and Retrieving Parked Calls Parking calls and retrieving parked calls This feature will park your current call on the park orbit of the Lync server where it can be retrieved by anyone who is connected to the network and who has the parked call s retrieval number Parking calls Press to park your current call in the park orbit Fig 1 The display then informs you of the retrieval number Fig 2 fa Connected DO NEEN Le Steve Fuller etr with 815 ela i Fig 1 Fig 2 Pass the retrieval number on to the person who is intended to retrieve the call When the call has been retrieved from the park orbit your phone will be notified of the retrieval and the person account who retrieved it You can also look up the information in the call history see Looking up parked calls on page 49 Call unparked Retrieved sip michele ar tin snom cam Retrieving calls Calls parked in the park orbit are retrieved by dialing the pound hash key and a number When a call is parked in the park orbit the phone who parked the
16. 02 93661864 snom italy snom com snom technology Ltd Rm A2 3F No 37 Ln 258 Ruiguang Rd Neihu Dist Taipei City 114 Taiwan Tel 886 2 8751 1120 Fax 886 2 8751 1130 infoASIA snom com Your specialist retailer Ihr Fachhandler Votre distributeur Su distribuidor II tuo rivenditore 2013 snom technology AG V1 1 0 snom com FE CE Z
17. C Edition and snom 720 Local Conferences Conference local conference on phone In addition to the phone conferences and online meetings that you can set up start and manage via Outlook you have the option to make spontaneous conference calls with two to four other phones the maximum number of participants depends on the audio Codecs used by the phones connected in the conference Initiating a conference 1 Call the first intended participant and put him or her on hold 2 Call the next intended participant and put him or her on hold Continue likewise with the third and fourth participants if applicable 3 Press to start the conference w Conference oe Conference Vi Michele Martin Park Oo Conference screen navigation Your input on the phone s keys will affect the caller callee s marked by P Example A conference with three participants including yourself After you have pressed to start the conference the names or phone numbers of the other three participants can be shown on screen by scrolling to them with A V eh Conference 46d Conference VI Conference Michele Martin w Conference oe Conference Vi Michele Martin Y Michele Martin Y e Peter Krebs Mr M eee Fig 1 Fig 2 Fig 3 Speaking to one participant in private 1 Use A V to select the participant Fig 2 and 3 above fe Conference Conference ti ok Michele Martin E a v 2 Press 4 You are now connected to the
18. D Call Voicemail Call Quality Incoming Calls Press to open the Settings menu Press number key L1 Lo 2 etc to open submenus and individual settings ne Press A V 4 P or t to select 3 Auto Answer settings etc Indication Presence 16 4 Always Delegate Forward Boss Admin line 2 3 Line ee 4 Speed Dial Settings with LJ Lk Press L to change 5 Park Orbit and save 6 7 8 9 1 A Location countries where phone language is Select time zone J with A VW and Backlight r line Available Fkey functions line cm d Press L to save the selected setting Voice Recorder Push2 Talk x Intercom Press LU to return to the previous screen Action URL O Button Press to return to the idle screen 55 snom technology AG Wittestr 30 G 13509 Berlin Deutschland Tel 49 30 39 83 3 0 Fax 49 30 39 83 31 11 info snom com sales snom com snom technology Inc 18 Commerce Way Suite 6000 Woburn MA 01801 USA Tel 781 569 2044 Fax 978 998 7883 infoUSA snom com snom UK Ltd Amethyst House Meadowcroft Way Leigh Business Park Leigh Manchester WN7 3XZ UK Tel 44 169 348 7500 Fax 44 169 348 7509 uksales snom com snom VoIP phones snom France SARL 6 Parc des fontenelles 78870 Bailly France Tel 33 1 80 87 62 87 Fax 33 1 80 87 62 88 snom fr snom com snom technology SRL Via A Lusardi 10 20122 Milano Italia Tel 39 02 00611212 Fax 39
19. Peter Krebs Spkr Rec Fig 1 Fig 2 43 snom UC Edition and snom 720 Transferring Calls Transferring calls to Directory lookups safely 1 With an active call on the line press C The call is put on hold and you will see the dial screen Enter Humber I 123 2 Press Safe T 3 Press to open the Directory search Enter the name of the person you want to transfer the call to Note You can switch to letter mode to enter the name but you do not need to If you want to look up Steve for example entering 78383 in numeral mode will yield all names with combinations of the letters on keys oe 3 Enter the characters in quick succession Once you have entered at least three characters the search will start as soon as you pause To narrow down the list of names presented to you on the display enter more characters Use V to scroll to the name you want Directory Search Abs Directory Search Abs Directory Search Abs ro KR t Steve Fuller Enter Hame Use for space Searching Stefan ESER CME ESE EJERCE 4 When the right name is highlighted press 4 Steve Fuller t mber sip stewe fullersn Office 44930393533 5 Press 4 While your phone is calling the selected number you will see the Holding screen w Holding Peter Krebs o Poa 6 When the callee picks up the ringing call you will see this message Disconnected Peter Krebs If the call is not picked up you
20. Search Abs H HK HK Enter Hame Use for space Enter Name Use for space Searching SEE Eee ESE Fig 1 Fig 2 Fig 3 Directory Search Abs Directory Search Abs Directory Search Abs CR CCRN r Steve Fuller t Sven E Steve Fuller t Steven Jones EXPO abo Ta Detail ESC MR abc To Detail ESCH abe To Detail ESC Fig 4 Fig 5 Fig 6 Directory Search Abs t Steve Fuller Steve Stefan LastName Pabe cl Detail Esc es Fig 7 Fig 8 va 2 When the name you are looking for is marked by the arrow P press U to show the available phone connections Steve Fuller t mber sipssteve fullerisn Office 44230398533 ee ee l ESC 3 Use A V to select a phone number or connection type from the list and press or or to call depending on whether you want to use handset speakerphone or a headset for the call 2 snom UC Edition and snom 720 Transferring Calls Transferring calls Active calls as well as ringing calls can be transferred to a third party With the snom UC Edition you have several options for transferring active calls and incoming ringing calls o Active calls Attended transfer Unattended blind transfer Safe unattended blind transfer Incoming ringing calls Unattended blind transfer Direct transfer to your VoiceMail Transfers can be made to e Numbers extensions or external phone numbers dialed manually on the keypad o Presence keys o Speed dial key
21. Settings menu gt Preferences gt Fkeys the entry boss admin without being followed by a name indicates that this is your admin Fig 5 The entry boss admin followed by a name indicates that this is your boss Fig 6 t bossadmin 1 t bossadmin line 2 bossadmin lt sip peter k line A line Fig Fig 6 18 snom UC Edition and snom 720 Boss Admin Function Admin delegate If you are the admin delegate you will be notified that you were added as a delegate for the boss s phone The boss is automatically added to the group People Manage Calls For both in your Lync client and on your phone r I Microsoft Lync D E s File Meet Now Tools Help What s happening today j Heidi MacMoran Available 7 E snom HQ Berlin v Groups Status Relationship Zeg hd Frequent Contacts 4 Delegates Steve Fuller Available Voice Only susan 4 People I Manage Calls For ikl Peter Krebs Available Voice Only 4 Work 2 3 Ei Michele Martin Offline 1 hour CA Qt Simultaneously ring is on To be able to view the boss s contact card and call status and make calls on behalf of the boss s phone you need to put the function onto one of the function keys with LEDs 1 Press and use 4 P to scroll to the screen People manage calls for People I Manage Calls For A Peter Krebs Available Detail J J 2 Press Detail Peter Krebs t Available Call Cont
22. Unattended RE 35 Transferring calls to manually dialed numbers Unattended ou cesses 35 Transferring calls to Presence keys Unattended EEN 36 Transferring calls to speed dial numbers unattended ue 37 Transferring calls to Contacts unattended ue 38 Transferring calls to Directory lookup unattended 0 ee eeeseeeeeeeeeeeeetteteeteeeneetten 39 Sae WEE gemeet 40 Transferring calls to manually dialed numbers Safely EEN 40 Transferring calls to Presence keys safely c iceesesscesesecseeeeeeeeeeeeeeteeseeseeteeeneetien 41 Transferring calls to speed dial numbers Safely ENEE 42 Transferring calls to Contacts safely ssiscscssvsesscsesiensesinecsncssseeneseveesestaesncesinesearenneensesens 43 Transferring calls to Directory lookups safely ssssssssssssssrerssssnsnsnensrsrnnnsnnnenersnnnnsnnnnnens 44 Transferring calls directly to elen EE 45 Parking calls and retrieving parked Calls ssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnen 46 Bleeker UE 46 Kg tee Re EE 46 Unr treved calls ringing ACK EE 47 SC UNE e a EE 48 Looking up missed received and dialed calls oo cssscssescseseeseeseeseesessesessesseesenseeaes 48 LOOKRDO UD RE e KE EE 49 HORI NEE 50 One Call ON hold WEE 50 mlo el gre band ee i ent na ene ett te ee eee 50 Conference local conference ON phone ccccccssssssesteneessesseceeseseeeesnnneeeseeeeeeessesseeess 52 Mtanga C ONOONO so 52 Conference screen navigation cecssscscesssceseeseeeesecseseesecsesan
23. act peter kre Der vV 3 Use F to select Assign to key and press 4 Peter Krebs Call On Behalf OF Peter t Assign To Key Det vV 4 Select a key and press 4 For keys 1 to 9 you can use the number keys on the keypad use A to scroll to keys 10 to 18 19 snom UC Edition and snom 720 Boss Admin Function v D Select boss admin and press 4 Function for key Presence ZF Boss Admin 6 You may need to reboot your phone for the setting to take effect You can now view the boss s contact card and call status and make calls on behalf of the boss s phone by pressing the key When the boss has activated the function your display and your call LED will signal incoming calls for the boss phone Peter Krebs In a call GEF Michele Martin Peter Krebs Michele 1 Fo Peter a a e Note When you look at the configurations of the Fkeys Settings menu gt Preferences gt Fkeys the entry boss admin without being followed by a name indicates that this is your admin The entry boss admin followed by a name indicates that this is your boss bossadmin Asip peter k t bossadmin 3 line Using the boss admin function Boss The red LED Les on the boss admin key will glow or blink to indicate one of the following Blinking indicates a call on hold Press the key twice to connect to the held call o The steadily glowing LED indicates that your admin has accepted or is m
24. aking a call on your behalf Note If you turn on Do not disturb DND incoming calls will ring on your admin s phone DND does not affect calls from your admin delegate members of your Team Call and contacts in your Friends and Family relationship group They will ring on both phones even when DND is on Admin delegate The red LED on the boss admin key will glow or blink to indicate one of the following The steadily glowing LED indicates that your boss is in a call Blinking indicates a call on hold Press the key twice to connect to the held call 20 snom UC Edition and snom 720 Using the boss admin function key Viewing the boss s call status Press the key Peter Krebs In a call t Peter Krebs ku Michele Detail J o Jo Using the key to make calls on behalf of your boss 1 Press the key and scroll to Call on behalf of Peter Krebs Call Woicemail t On Behalf OF Peter Ereb Det 2 Press U 3 Dial the number e Connected ek Steve Fuller Call for zuppeter krebh ee ee Calling the boss s default number Double press the key Peter Krebs Available t Contact peter krebsm en Det Boss Admin Function o Pressing the key once will open the boss s contact card press it again to start dialing the default number in Call Contact v o If you want to leave a message on the boss s voicemail press V to scroll down it and press 4 21 snom UC Edit
25. ay Fig 2 above and Lync Fig 5 below will both indicate this status File MeetNow Tools Help Heidi MacMoran Available Find a contact or dial a number Groups Status Relationship 4 Friends and Family 0 0 There are no contacts in this access level 4 Workgroup 3 3 rm Michele Martin Available Voice Only Peter Krebs Available Voice Only A Steve Fuller Available Voice Only il susan Fig 5 24 snom UC Edition and snom 720 Boss Admin Function Reactivating simultaneous ringing of boss admin phones Press on the phone Fig 2 on page 23 or click Turn off in your Lync client Fig 5 above to turn off call forwarding and to reactivate the boss admin function with incoming calls to the boss s phone simultaneously ringing on the boss s and the admin s phone If you check your Lync window you will see that it has returned to Simultaneously ringing of My delegates Fig 6 below 1 Microsoft Lync Meet Now Tools Help What s happening today ji Heidi MacMoran N gt Available J te snom HQ Berlin v File A GN Zei ase es tg a OI Find a contact or dial a number p Groups Status Relationship o X 4 Friends and Family 0 0 There are no contacts in this access level 4 Workgroup 2 3 IO Michele Martin Available Voice Only d m A r EI a S Bi Peter Krebs Available Voice Only Steve Fuller Inac
26. call Manually on keypad From Contacts list Led A w From Directory lookup gt By pressing a Presence key f call gt By pressing a speed dial key Enter target phone for call Manually on keypad From Contacts list From Directory lookup By pressing a Presence key Enter target phone for call Manually on keypad From Contacts list From Directory lookup ES pressing a Presence key By pressing a speed dial key pressing a speed dial key Legend Incoming call ringing e Connected in a call Call on hold es Forwarded to Voicemail Forwarded to call forwarding number 29 snom UC Edition and snom 720 Transferring Calls Attended transfer Transferring calls to manually dialed numbers attended 1 With the active call on the line press CED The active call is put on hold e Holding Peter Krebs TTT a vV 2 Enter the extension or other number on the keypad and press 4 The phone dials the number Enter Humber 562 123 Mabe Gl Pool 3 When the third party picks up your call announce the call you want to transfer If the third party wants to accept the call press e Transfer Party mF Peter Krebs Holding P Dial Pool NOTE If you have more than one call on hold and the call you want to transfer is not onscreen at this point press H i or GG 4 to scroll to it The call to be transferred
27. d select My delegates from the drop down list men EE ES e SR Call forwarding Turn off call forwarding Calls will ring you at work and not be forwarded Forward my calls to Voice Mail Ringtones and Sounds Audio Device Video Device Call Forwarding Your current call forwarding settings File Saving Calls will ring you at work 4930 and also ring your delegates Steve Fuller at the same time Unanswered calls will go to Voice Mail in 20 seconds These settings will apply All the time Edit my team call group members Edit my delegate members Leen 8 Click OK Your admin delegate has been added to your Lync Client Fig 1 while you have been added to your admin s delegate s group People manage calls for Fig 2 File Meet Now Tools Help File Meet Now Tools Help What s happening today susan j gt Heidi MacMoran jl Steve Fuller Available 7 Available e d te snom HQ Berlin d snom HQ Berlin v A Q D fF A F S Find a contact or dial a number Vou were added aca delenate for Heidi MacMor Groups Status Relationship Find a contact or dial a number gt Frequent Contacts Groups Status Relationship 4 Delegates 4 Frequent Contacts mi Steve Fuller Available Voice Only le susan Heidi MacMoran Available Voice Only F d te L 4 People I Manage Calls For sch Michele Martin Offline 40 mi n TEE EE Heidi MacMoran Available Voice Only Gei A ta Peter Krebs Avai
28. delegate can pick up and screen calls ringing on the boss phone The admin delegate can also make calls on behalf of the boss s phone The snom UC Edition offers an added feature to the boss admin function When simultaneous ringing of the admin delegate phone is replaced by forwarding calls for example to the boss s home phone number the function is not removed from the settings but can be turned on again with one keystroke on the phone or one click in your Lync account Configuring the boss admin function The boss admin function requires configuration of the Lync clients and complementary settings on the boss s and the admin delegate s phone Boss Selecting the admin delegate If you are the boss you must first select the admin delegate whose phone will ring simultaneously with yours and who will be able to accept your calls 1 Click on Options in the Tools menu of your Lync client to open the Options window 2 Click on Call Forwarding in the left sidebar 3 In the Call Forwarding window click on Edit my delegate members Lync Options a General Personal W Turn off call forwarding Learn More Status Calls will ring you at work and not be forwarded My Picture R2 Forward my calls to Voice Mail Phones Calls will be forwarded immediately and not ring your work number Alerts Ringtones and Sounds Es Simultaneously ring Work 4930 Audio Device Calls will ring you at work and also ring another phone or per
29. e you can manually change your status to available 1 Press to open the Presence State screen If the key has been replaced by Info see Context sensitive function keys on page 9 on how to make it visible t Available A Busy Do not disturb 2 Use A YW to select a state The available options are Available Busy Do not disturb Be right back Away Reset status Va 3 Press U to change the Presence state signaled by your phone 4 To revert to the system state select Reset Status and press 4 Note To turn Do not disturb DND on and off you can also use the hardkey CS DND does not affect calls from your admin delegate members of your Team Call and contacts in your Friends and Family relationship group DHO actiwe Gi Heidi MHachHoran ac CHist Cid Presen Presence status of your contacts See Presence keys on page 13 LE snom UC Edition and snom 720 Configuring Presence and Speed Dial Keys Configuring presence and speed dial keys Presence keys You can put the Presence function onto one of the function keys see diagram on page 10 and associate that key to one of your contacts When your contact is available the LED of the key will signal the availability with a green light when your contact is in a call or otherwise unavailable the LED signals the unavailability with a red light Le Presence status Available Presence status Unavailable inactive away etc
30. enter o Press 1 twelve times to enter the backslash gt Use to delete the character to the left of the prompt use 4 P to move the cursor to the left right 1 Enter the SIP URI and press 4 The format is my name test com SIF URI heidi mcmoranl abe vV 2 Enter the domain username and press The format is test my name Domainilser snom heidi me abe Va 3 Enter the password and press d Password se abe 4 If this login was successful the phone will switch to the signing in screen and then show the idle screen with your Lync account If the login is unsuccessful either because of a typo or because the network will not accept the data the phone will show the Welcome screen again and prompt you to enter the extension number and the PIN Logoff Press to open the Settings menu 2 Press to open the Identity menu 3 Press to open Logoff User screen Heidi Machor ap 131i 4 If there is more than one user logged in use the top and bottom arrows A V on the navigation key to select the one to be logged off v 5 Press U to log off the user marked by the preceding arrow bk If you have changed your mind press to exit without logging off snom UC Edition and snom 720 Getting to Know Your Phone Getting to know your phone Display layout In idle mode When active Info amp status bar with date and time gt ERROR oh he dBm CC onnected Con
31. er If the callee wants to accept the call press ja Transfer Party c e Peter Krebs Holding S Dial Pool NOTE If you have more than one call on hold and the call you want to transfer is not onscreen at this point press H i or i 4 to scroll to it The call to be transferred must be onscreen when you press e e Transfer Party L f Transfer Party 22 fF Michele Martin c e Peter Krebs Holding Holding EET Ee v 5 When the transfer party is onscreen press 4 34 snom UC Edition and snom 720 Transferring Calls Unattended transfer Transferring calls to manually dialed numbers unattended 1 With a call ringing or an active call on the line press C The active call is put on hold and you will see the dial screen Enter Humber 562 123 v Enter the extension or other number on the keypad and press 4 While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new missed call if you are transferring a ringing call w Holding Peter Krebs TTT TTT When the third party picks up the ringing call or if the call is forwarded to the third party s VoiceMail or another phone number you will see this message If the call is not picked up or forwarded you will hear a double beep and see the error screen Then the caller will be reconnected to your phone eh Connected Trans
32. fer failed Le Peter Krebs pRec 5pkr 35 snom UC Edition and snom 720 Transferring Calls Transferring calls to Presence keys unattended 1 With a call ringing or an active call on the line press The active call is put on hold and you will see the dial screen Enter Humber I 123 2 Press the Presence key The Presence screen appears Transfer to contact is the default selection when the screen opens If you want to call one of the other available numbers use A V to scroll to it Available t Transfer To Contact st Det v 3 Press 4 While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new missed call if you are transferring a ringing call w Holding Peter Krebs TTT TTT 4 When your contact picks up the ringing call or if the call is forwarded to the third party s VoiceMail or another phone number you will see the message at Fig 1 Disconnected Po Erroy ss Connected Peter Krebs Transfer failed Le Peter Krebs Spkr Rec Fig 1 Fig 2 Fig 3 lf the call is not picked up or forwarded you will hear a double beep and see the error screen Fig 2 Then the caller will be reconnected to your phone Fig 3 36 snom UC Edition and snom 720 Transferring Calls Transferring calls to speed dial numbers unattended L With a call ringing or an active call on the line press
33. figured identities Date is replaced by current status Fy message Red al Right function key is replaced by Info key when status messages are available Context sensitive function keys In the default configuration of the idle screen the four context sensitive keys underneath the display have the following functions Contacts list For more information see Looking up Contacts on page 26 Call lists missed received dialed and parked calls For more information see Call history on page 48 Forwarding of all incoming calls on off For more information see Call forwarding on page 54 Overriding system presence indication and manually setting your presence state For more information see Changing your Presence status on page 12 4 S0 2015 BREE Phew Sold messages LOZ amp Heidi MacMoran amp Heidi MacMoran Fig 1 Fig 2 e When the phone has received new notifications the presence icon in Fig 1 is replaced by the status info icon Fig 2 To bring the presence icon back onscreen press the function key underneath to open the status info screen snom UC Edition and snom 720 Getting to Know Your Phone o Press to delete the selected item until the next reboot of the phone Fig 3 5 below e Removing the underlying cause of the notification for example setting the admin password will remove the notification for good Status info Status info Status info t Admin Passeord
34. groups and back to the Contacts list Fig 1 4 above Note If a list contains a nested group select and open it and continue as described in paragraph 3 3 Use A V to select a name from active screen for example from the group Work Fig 2 above o Press to show the selected contact s details Fig 5 above e Use A V to select a phone number or connection type from the list Fig 6 above and press or C4 or to call depending on whether you want to use handset speakerphone or a headset for the call 26 snom UC Edition and snom 720 Calling Contacts and Address Book Entries Address Book Search ABS 1 Press LI JL Enter the name of the person you want to look up o Please note You can switch to letter mode to enter the name but you do not need to If you want to look up Steve for example entering 78383 in numeral mode will yield all names with 8 combinations of the letters on keys e 3 o Enter the characters in quick succession Fig 1 below Once you have entered at least three characters the search will start as soon as you pause Fig 2 and 3 and result in all names starting with the letters on the keys you have pressed Fig 4 e To narrow down the list of names presented to you on the display enter more characters Fig SCH e Use A to scroll to the name you want Fig 6 and 7 o Press to show the contact s details Fig 8 Directory Search Abs Directory Search Abs Directory
35. h the active call on the line press C The active call is put on hold e Holding Peter Krebs se 2 Press the speed dial key The phone dials the number to 15175550834 eee eee 3 When the third party picks up your call announce the call you want to transfer If the third party wants to accept the call press C5 e Transfer Party c e Peter Krebs Holding P Dial Pool NOTE If you have more than one call on hold and the call you want to transfer is not onscreen at this point press H d or d to scroll to it The call to be transferred must be onscreen when you press e gt e Transfer Party O 3 fF Michele Martin c e Peter Krebs Holding Holding se Ee v 4 When the transfer party is onscreen press 4 32 snom UC Edition and snom 720 Transferring Calls Transferring calls to Contacts attended 1 With the active call on the line press LC 1 The active call is put on hold e Holding Peter Krebs TTT TTT 2 Press to open the Pool menu then to open your list of Contacts Use A VW to scroll to the contact you want 1 Directory A Sebastian ME CAws 2 LOAP Access Ar Steve Fuller Available 3 Missed Detail J o J v 3 Press 4 Your phone will dial the contact 4 When your contact picks LP the call announce the call you want to transfer If your contact wants to accept the call press e Transfer Party c e Pe
36. ing the particulars of the missed call 1 Press the function key underneath to show the Call History screen Missed calls is the i item of the list and highlighted 2 Press U to view missed calls and simultaneously turn off the LED For more information on call lists see Call history on page 48 x Turning off the LEDs after a missed call without viewing the call history Press Message key The symbol on the message key will show a bright red light when new messages are waiting to be retrieved Press the key to retrieve messages For more information on the hardkeys please refer to the snom 720 User Manual chapter Getting to know your phone Rebooting the phone For some settings to take effect you may to need to reboot the phone 1 Press to open the Settings menu 2 Press to open the Maintenance menu press if your phone is running in administrator mode Val 3 Press to open Reboot screen then U to confirm and start rebooting Reboot Reboot When the idle screen is back on the display the reboot is complete 11 snom UC Edition and snom 720 Changing Your Presence Status Changing your Presence status You can manually change the Presence status signaled by the system to one of your own choosing For example if you are scheduled to be in an online meeting Lync will signal your Presence status as busy during that time If you want to be available for incoming phone calls during that tim
37. ion and snom 720 Boss Admin Function One touch reactivation of boss admin function When the boss turns on call forwarding for example to forward all incoming calls to the boss s cell phone or home phone number the boss admin function i e the simultaneous ringing of the admin delegate s phone is temporarily suspended It can be reactivated by one keystroke on the boss s phone or one click in the boss s Lync window This feature requires an additional setting on the boss s phone Required setting 1 Press to open the Settings menu 2 Press to open Call Features Call Features 1 Call Forwarding 2 Outgoing Calls A Incoming Calls 1 Preferences P Call Features 3 Identity 3 Press to open Always Delegate Forward Outgoing Calls Incoming Calls t Always Delegate Forward 4 Use 4 P to select Always Simultaneously ring Always Delegate Forward Always Simultaneously ring ee v 5 Press U to confirm the setting and return to the previous screen 6 In order for this setting to take effect both phones boss and admin may need to be rebooted Turning on call forwarding This can be done on the phone or on your PC 22 snom UC Edition and snom 720 Boss Admin Function On the phone 1 Press and select a forwarding number or enter a new number for more information see Call forwarding on page 54 for more information Sa Voice Mail Hen Humber Fig 1 v 2 Press 4
38. lable Voice Only All Contacts mi Steve Fuller Available Voice Only ihe susan Msi Cani H Zen ton ne D YL A LJ Ales La S Qt gt Simultaneously ring is on La Q Call forwarding is off Fig 1 Fig 2 Both phones will now ring simultaneously when the boss s phone is called and the incoming call can be accepted on both phones Also ringing ie Steve Fuller Michele Martin R Test Account is calling you Redirect Decline 17 snom UC Edition and snom 720 Boss Admin Function Putting your delegate on a function key 1 Press Contac The Delegates screen Fig 1 will appear if not press lt P io scroll to it Delegates Delegates Steve Fuller Available 2 Steve Fuller Available Assign All Delegates To A Assign All Delegates To A Detail Retail Fig 1 Fig 2 Va 2 Press W to scroll down to key assignment Fig 2 above and press to open the Fkeys screen Fig 3 below 1 line d line A line Fig 3 3 Select a key For keys 1 to 9 just press the number key on the keypad for keys 10 to 18 use A to scroll to the key then press ud 4 You may need to reboot your phone for the setting to take effect You can now view your admin s call status by pressing the key once Fig 4 and you can call your admin by pressing the key a second time Steve Fuller Available Der Fig 4 Note When you look at the configurations of the Fkeys
39. nformation please refer to the snom 720 User Manual snom UC Edition and snom 720 Logging on and off Logon The data you need to log on depends on the setup of your network and on the Lync server After connecting the phone to your network you will see a screen like the following Welcome Press key to log on E Using extension number and PIN In the default configuration the required login data is the extension number and the PIN v 1 Enter the extension number and press 4 Your Extension Your Extension I 545 123 123 v 2 Enter the PIN and press 4 Your FIH kE 123 Pate Pt e 3 If this login is successful the phone will switch to the signing in screen and then show the idle screen with your Lync account Admin Password not 10 07 HTTF Fazsword not 10 04 O signing in Heidi Hachoran M S 4 If the login is unsuccessful either because of a typo or because the network will not accept the data the phone will start over at the prompt to press any key and then repeat the prompts for entering the extension and the PIN Using SIP URI domain username and password If the required data for the logon is SIP URI domain username and password you can switch to this xX logon method by pressing U snom UC Edition and snom 720 Logging on and off Entering special characters in letter mode gt Press 1 once to enter the period gt Press __1 three times to
40. nom 720 Call Forwarding Call forwarding Standard call forwarding means that incoming calls to your phone will not ring on your phone but instead are forwarded automatically to another extension external phone number or your Voicemail Turning call forwarding on 1 Press to open the Call Forwarding menu Note If the key is not available press 1 Forward Calls To Hork 49 30 d Mobile 978 914 Horie 49 30 F 2 Use A to select one of the options v 3 Press U to turn on call forwarding for all options except New Number If you have selected New Number a new text window will open Target when Forwarding 562 13 Babe le a Enter the number on the phone s keypad Val b Press U to confirm the number and turn on call forwarding Forward All 13 F Heidi Machoran Contac Turning call forwarding off Press InoFwd If the key is not available press 4 54 snom UC Edition and snom 720 Settings Menu Settings menu At a glance 1 2 4 5 Preferences pCall Features Time zone 1 1 1 Outgoing 1 1 Time Zone Call Forwarding Identity System Info Status Info Move to beginning 2 2 2 2 Administrator 2 of next time zone Tone Scheme Outgoing Calls Reregister User Mode System Info wes Show all time zones 1 3 3 Auto Dial Edit User Reboot 2 Number 4 4 Guessing Logoff User Change PIN 3 5 5 Check Call Completion Logoff All SW Update 4 Hide own 6 6 Check outgoing I
41. nter Hame Use for space Searching Stefan SEE ESE ESE 3 When the right name is highlighted press 4 Steve Fuller t mber sip stewe fullersn Office 493039833 4 Press again if the highlighted connection is the one you want to dial if not use A F to scroll to another number first While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new missed call if you are transferring a ringing call e Holding Peter Krebs TTT TTT 5 When the callee picks up the ringing call or if the call is forwarded to the callee s VoiceMail or another phone number you will see this message Disconnected Peter Krebs If the call is not picked up or forwarded you will hear a double beep and see the error screen The caller will then be reconnected to your phone eee SP Transfer failed Le Peter Krebs Spkr Rec 39 snom UC Edition and snom 720 Transferring Calls Safe transfer Transferring calls to manually dialed numbers safely 1 With an active call on the line press C The call is put on hold and you will see the dial screen Enter Humber 562 123 2 Press Safe T v 3 Enter the extension or other number on the keypad and press 4 While the phone is calling the number you will see the hold screen w Holding Peter Krebs TTT TTT 4 When the callee picks up the ringing call you will see thi
42. participant you want to talk to in private 3 To return to the conference press and Cnf On 52 snom UC Edition and snom 720 Local Conferences Putting one participant on hold 1 Use A V to select the participant Fig 2 and 3 2 Press ED 3 Press to return the held participant to the conference Dropping a participant 1 Use V to select the participant Fig 2 and 3 x 2 Press U to terminate the connection to this participant Adding a participant Adding an incoming call v 1 Press U or the blinking line key to accept the call The conference is put on hold 2 Press to put the new caller on hold 3 Press to restart the conference with all held calls Calling a new participant 1 Press to put the conference on hold 2 Call the new participant 3 Press to put the new participant on hold 4 Press to restart the conference with all held calls Putting the conference on hold f one of the participants is marked by P you must first scroll to the conference symbol With the conference symbol marked by Fig 1 above press E Technically you are ending the conference you will see the Calls on Hold screen see Holding multiple calls Fig H 4 To restart the conference press Cnf On Terminating the conference 1 With the conference symbol marked by P press to put all participants on hold x 2 Select each participant in turn and press gt 53 snom UC Edition and s
43. s 1 Press to open the Settings menu For more information on the Settings menu and its submenus see Settings menu on page 55 Settings t Preferences Call Features Identity 2 Press 1 to open the Preferences menu Preferences t Time one Tone Scheme Finger iM 3 Press to open the Fkey list list of function keys or use A V to scroll to it then press 4 F line 2 line line 4 To select a key just enter the respective number on the keypad Alternatively you can also use vV A F to scroll to the key then press 4 Function for key Function for keyg 1 Presence d Boss Admin Boss Admin A Line Line dt Speed Dial 5 Press to select Speed Dial from the Function for key menu or use A V to scroll to it then press M Speed Dial Note When entering phone numbers type each phone number 00191755520781 exactly the way it needs to be dialed i e with any required prefixes 123 area code country code operator auto attendant etc and without eee spaces or punctuation marks between the digits 6 Enter the extension number the phone number or the SIP URI and press 4 14 snom UC Edition and snom 720 Boss Admin Function Boss admin function The boss admin function which ts also called boss delegate or boss secretary function means that the boss phone and a second admin or delegate phone ring simultaneously so that the admin
44. s o Contacts on your Contacts list o Directory lookups o Your Voicemail What are the different transfer procedures Attended transfer With attended transfer the call is on hold while you first soeak to the party you intend to transfer the call to This way you can be sure that the third party is available and that the call is welcome before you initiate the call transfer Unattended blind transfer With unattended or blind transfer active and ringing calls are transferred to a third party without prior announcement of the call to the third party They can be picked up by the third party or forwarded to the third party s voicemail or the active forwarding number You will not be able to tell whether the call was picked up or sent to voicemail or forwarded if none of these events occur the call will be reconnected to your phone Safe unattended blind transfer With safe transfer active calls are also transferred to a third party without prior announcement of the call to the third party The calls can only be picked up by the third party they will not be forwarded to the third party s voicemail or forwarding number If the call is not picked up it will be reconnected to your phone Note You need to decide whether you want to make an attended or unattended transfer before beginning the transfer procedure 26 snom UC Edition and snom 720 Transferring Calls Transfer cheat sheet Attended transfer Enter target phone for
45. s message Disconnected Peter Krebs If the call is not picked up you will hear a double beep and see the error screen Then the caller will be reconnected to your phone is Connected Transfer failed Le Peter Krebs ed TT 40 snom UC Edition and snom 720 Transferring Calls Transferring calls to Presence keys safely 1 With an active call on the line press C The call is put on hold and you will see the dial screen Enter Humber I 123 2 Press and then the Presence key Le The Presence screen appears Transfer to contact is the default selection when the screen opens If you want to call one of the other available numbers use A V to scroll to it Available t Transfer To Contact st Det 3 Press 4 While the phone is dialing the contact you will see the Holding screen w Holding Peter Krebs o Poa 4 When your contact picks up the ringing call you will see this message Disconnected Peter Krebs If the call is not picked up you will hear a double beep and see the error screen Fig 1 The caller will then be reconnected to your phone Fig 2 Error A Transfer failed Le Peter Krebs spkr Rec Fig 1 Fig 2 41 snom UC Edition and snom 720 Transferring Calls Transferring calls to speed dial numbers safely 1 With an active call on the line press C The call is put on hold and you will see the dial screen Enter Humber I 123
46. seeseeaeeessesaesessesatsessetateesseeatenatses 52 Speaking to one participant in private s ssesesesssssrsessssrsrneisrsrsrnrnrnrnnnsrnnnnnnnnnnnnnsnnnnnnnnnnnnnnn 52 P uting one paricipant on Egger 53 Dropping a oy adc e EE 53 Adding a participant EE 53 Putting the conference on hold E 53 Terminating the En TEE 53 Call forwarding W 54 Turning Call torwardihg ON EE 54 Tumino call forwarding ORF senisunda irene AREER EEEE EEEa AREARE a a 54 LI Ce du te EA TE 55 snom UC Edition and snom 720 Copyright Trademarks GPL Disclaimers Copyright Trademarks GPL Legal Disclaimers 2013 snom technology AG All Rights Reserved snom the names of snom products and snom logos are trademarks owned by snom technology AG Microsoft and Lync are the property of Microsoft Corporation All other product names and names of enterprises are the property of their respective owners Product specifications are subject to change without notice snom technology AG reserves the right to revise and change this document at any time without being obliged to announce such revisions or changes beforehand or after the fact Texts images and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide Their use reproduction and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts When this
47. sn om snom com VoIP phones snom UC edition and the snom 720 User Guide Using the snom 720 with snom UC edition TABLE OF CONTENTS Copyright Trademarks GPL Legal Disclaimers _ scccsssssssssscccsssssnesseessssesnneesees 5 Using the phone with snom UC Edition cssssssssssseessssssccccessessessenneeeeeeeeeeeesssessessnnes 6 Brief introduction to input modes and NAVIGATION ENEE 6 Entering numerals letters special characters ANd symbols 6 Eele Le TE 7 USING extension number Le PIN DEE 7 Using SIP URI domain username and password eecseseceseeeseeseteeseesetaesetsesatsetseeataeeaees 7 LOJO W 8 Getting to KNOW your phone _ ssssscccsssssssesccccssssenseseeccessennneeseeeeesesnneeeeeeeessesnsneneeeessessnnnesees 9 BIG EV AEN Ct i ti ho en a BIENETON EEEa EOE TEENA 9 Context sensitive function keys sestesiwsstastesteresnctantstonenninestoteescintstonacianenenttenasinenien 9 FUNCION ZE 10 al GIG HOr eer 11 Mess306 KOY simoneae a ee 11 PSO OUIIG LING PHONG secei nnan E EE E O E EE E 11 Changing your Presence status ssssssennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 12 Configuring presence and speed dial keyS sccsssssssssscccssssnsesssccessensnecseeecesessneeeesees 13 EEN eege 13 Using Presence f nction E 13 Configuring Presence function keys for Contacts ENEE 13 Peed Aal CVS tee 14 Using speed dial EE 14 Configuring speed Be ENEE 14 B ss dMin OT e d E 15
48. son Video Device EEN Your current call forwarding settings File Saving Calls will ring you at work 4930 Unanswered calls will go to Voice Mail in 20 seconds These settings will apply All the time 15 snom UC Edition and snom 720 Boss Admin Function 4 Inthe Delegates window click on Add Calfonaring Deegates e PE Delegates can make calls and schedule online meetings on your behalf For delegates to receive calls on your behalf select their check boxes Receive Calls Delegate sees Ring your delegates afer tha many second In the Add contact window click on the contact you want to add as your delegate then click OK 5 Select one or more contacts to answer your calls Find a contact Peter Hennig Available snom HQ Berlin mi Steve Fuller Available Voi he susan 6 The Delegates window opens again The contact has been added to your delegate list Since you want your delegate s phone to ring simultaneously with yours do not change the seconds setting Click OK Call Forwarding Delegates i reo Delegates can make calls and schedule online meetings on your behalf For delegates to receive calls on your behalf select their check boxes Receive Calls Delegate Ring your delegates after this many seconds e 16 snom UC Edition and snom 720 Boss Admin Function 7 Inthe Call Forwarding window click on Simultaneously ring an
49. ter Krebs Holding P Dial Pool NOTE If you have more than one call on hold and the call you want to transfer is not on screen at this point press H i or fe 4 to scroll to it The call to be transferred must be on screen when you press c fm Transfer Party L e Transfer Party 2 2 fF Michele Martin c e Peter Krebs Holding Holding se Ee Val 5 When the transfer party is onscreen press 4 33 snom UC Edition and snom 720 Transferring Calls Transferring calls to Directory lookup attended 1 With the active call on the line press C The active call is put on hold e Holding Peter Krebs se 2 Press to open the Directory search Enter the name of the person you want to transfer the call to Note You do not need to switch to letter mode to enter the name If you want to look up Steve for example entering 78383 in numeral mode will yield all names with combinations of the letters on keys or dl Enter the characters in quick succession Once you have entered at least three characters the search will start as soon as you pause To narrow down the list of names presented to you on the display enter more characters Use A V to scroll to the name you want Directory Search Abs Directory Search Abs 703 783 Searching t Sven F EAEE EAEE When the right name is highlighted press 4 When the callee picks up your call announce the call you want to transf
50. tive 10 mins Voice 4 Colleagues 0 0 IS bd Rt Simultaneously ring is on Ring Me and My Delegates Incoming Calls RI Turn Off Call Forwarding Forward Calls To b D I Simultaneously Ring Call Forwarding Settings Simultaneously Ring Work 493 GE Wei Home 493 WEE Fig 6 29 snom UC Edition and snom 720 Calling Contacts and Address Book Entries Calling Contacts and Address Book entries You can dial your personal contacts from your Lync contact list or search the corporate address book via ABS Looking up Contacts You can view the contacts from your Lync client in one comprehensive list of all Contacts Fig 1 below ad well as sorted into the groups defined in your Lync client like Work People Manage Calls For Delegates Fig 2 4 below Pinned Contacts My new Folks etc Contacts People I Manage Calls For Michele Martin ia Michele Martin Avails 2 Peter Krebs Available Peter H Away Peter Krebs Available CME Se ee eee Fig 1 Fig 2 Fig 3 Delegates Contacts Michele Martin Steve Fuller Available 2 Michele Martin 7 Available t Assign All Delegates To A Peter H Dau t Contact michele martin CME Sr ee eee Fig 4 Fig 5 Fig 6 1 Press to open your Contacts list Fig 1 above or the last contact group that you opened since the last reboot of the phone 2 Use to scroll through the various
51. ur Lync account even when your computer is turned off or when you are not signed in to Lync on your PC For more information on setting up and connecting the hardware and for any other information not covered in this User Guide for UC Edition please refer to the snom 720 User Manual which you can download from snom s web page at www snom com Brief introduction to input modes and navigation eS et wen Input modes Enter Number i23 Numerals abc Small letters 153 Current input mode 522 ABC Capital letters Next input mode ESI EER Changing input mode C__ C_J C JC _ lt Redialing A a Moving cursor to the left Directories call lists gt M g fe Sr Deleting character to contact list favorites Move cursor to the rignt the left of the cursor The current input mode is indicated in the information line Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line Text in Information Line Press function key to switch to input mode current input mode indicated by symbol in Function Key Line 123 abc abc ABC ABC 123 Entering numerals letters special characters and symbols When entering letters and special characters pause briefly after each character until the cursor has moved forward so that you won t write over the last character you entered Pausing is not necessary when entering numerals For more i
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