Merchant User Guide
Contents
1. Terminal displays ORDER STATIONERY YES OR NO Step 3 Press YES to place an order or NO to return to READY mode Step 4 If YES is selected terminal displays STATIONERY ORDER PLACED Step 5 Press SIGN ON Gs Terminal displays SIGN ON NAB YES OR NO Step 6 Press YES A successful sign on completes the request Delivery of stationery will take approximately 3 5 business days and will consist of tally rolls Printer ribbons are not required EFTPOS Merchant User Guide Count Count displays the total amount and number of transactions for each acquirer plus grand total for all acquirers since last settlement Step 1 Press COUNT E Step 2 Terminal displays Total number of transactions Y NABDD TXNS XXXX NET CR 0 00 Total amount of transactions will be the card type name or combined for total of all card types ie Amex National etc Step 3 Press ENTER to display details for the next acquirer or for the combined grand total Press CANCEL to return to READY mode Sample receipt This function will enable you to print a sample receipt to ensure that the receipts are correctly positioned in the printer Step 1 Press the following keys in the order shown FUNC Tion SAMPLE Step 2 Terminal displays SAMPLE RECEIPT YES NO Step 3 Press YES for a sample receipt or Press NO to return to READY mode Step 4 If YES is selected sample receipt will b2. EFTPOS Merchant User Guide Function only available if selected Step 6 Terminal displays APPROVED PLEASE SIGN when transaction is completed Note The cardholder must sign the receipt if requested Compare the signature on the card with the signature on the reciept Where possible you should swipe the card through the terminal rather than key entering the card information to reduce your exposure to fraudulent transactions Key entry is allowed only on credit cards When the card number is key entered the expiry date of the card must be entered Tips Step 1 Press TIP EY Step 2 Terminal displays READY ADJ TIP ENTER TRACE NUMBER Key the trace number of the transaction required The trace number is the last 6 digits of the RRN number printed on the receipt Step 3 Terminal displays BASE AMOUNT 555 55 ENTER TIP Key the tip amount and press ENTER Step 4 Terminal displays CARD TYPE ADJ TIP KEY PIN Advise the cardholder to key in the PIN if required if SAVINGS or CHEQUE account is selected then press OK If PIN not required simply press OK on the PINPad Step 5 Terminal displays APPROVED PLEASE SIGN when transaction is completed EFTPOS Merchant User Guide Function only available if selected To Change Refund Password If you have selected the Refund function for use on your terminal then you must ensure the password is chang
3. the PINPad EFTPOS Merchant User Guide Function only available if selected Step 6 Terminal displays APPROVED PLEASE SIGN when transaction is completed Note An Off Line function must be performed within four business days of obtaining a pre authorisation The cardholder must sign the receipt if requested Compare the signature on the card with the signature on the reciept Where possible you should swipe the card through the terminal rather than key entering the card information to reduce your exposure to fraudulent transactions Key entry is allowed only on credit cards When the card number is keyed entered the expiry date of the card must be entered Off Line Transactions This function is used to process the value transaction relating to a pre authorisation already obtained An Off Line function must be performed within four business days of obtaining a pre authorisation and is only available for credit cards Step 1 Press OFF LINE EC Step 2 Terminal displays READY OFF LINE ENTER CARD NUMBER Swipe card or key enter card number Step 3 Terminal displays CARD TYPE OFF LINE SELECT ACCOUNT Select CREDIT on the PINPad Step 4 Terminal displays CARD TYPE OFF LINE AMOUNT 0 00 Key the amount and press ENTER Step 5 Enter the authorisation number from the original receipt when prompted CARD TYPE ENTER AUTH NUMBER OFFLINE Press ENTER
4. you wish to make any amendments to your original Merchant Agreement or EFTPOS service please contact your Business Banking Manager Accounting queries In the event of an accounting query please ensure that you have the original receipt and all transaction details available before calling the Merchant Service Centre EFTPOS Merchant User Guide 1 Hypercom Model T7P National SHIFT SETTLE INIT JFUNCTION REPRINT PIN PAD TOTALS INIT ORDER STATS LOAD El Ka TOTALS SCROLL SETUP RESET 1 2 3 SAMPLE ALPHA OFFLINE 0 MU 0 MUDA EFTPOS Merchant User Guide 2 This applies to the Hypercom Model T7P terminals with a PINPad attached Functions of the Terminal provides transaction totals since the last settlement of ET D enables National cardholders to determine the balance on their account CHEQUE or SAVINGS sends a settlement request to the National for passing of value to your account o m 4 J m displays the total amount and number of transactions for each acquirer plus grand total for all acquirers since last settlement restores terminal to READY prompt CANCEL N allows you to use the alpha characters on the keys backspace over miskeyed amounts NO gives a negative response and CLEAR allows correction of mistakes on previous screen Q YES gives a positive response and
5. CROLL sae Se Step 2 b is the trace number Refer to Receipt example for its location on receipts NAB TRACE bbbbbb X PURCHASE 0 00 ia be blank Can be PURCHASE or Not relevant to merchant REFUND or OFF LINE Step 3 Press ENTER to continue YES through subsequent ENTER transactions Step 4 You will know when you have viewed the first transaction in the batch as terminal will display START OF BATCH aaaaaa where a batch number Press ENTER to view other card types i e Amex etc Step 5 CANCEL To return to READY mode press OO Note If your terminal accepts other cards i e Amex the card type will be indicated here as transactions are displayed EFTPOS Merchant User Guide Transaction listing A transaction listing will provide a printout of all transactions processed since the last settlement It can be printed by choice at settlement manual or as described below Step 1 Press the following keys in the order shown Step 2 Terminal displays PRINT NAB TRANSACTIONS YES NO Step 3 Press YES if you would like a transaction listing printed for all transactions If you press NO go to Step 5 Step 4 If YES is selected terminal displays PRINT XXXX PRINTING RECEIPT where XXXX is the card type Step 5 If your terminal accepts other cards i e Amex etc the terminal will prompt you for the next accepted card If not the terminal will return t
6. EFTPOS Merchant User Guide For Hypercom Ya National EFTPOS Merchant User Guide For Hypercom T7P This User Guide is for the use of merchants who have signed the Merchant Agreement General Terms and Conditions 142 666 Please make yourself fully aware of the capabilities and limitations of the device and do not hesitate to contact the National should you have any further queries Merchant Details Please insert your details here for quick reference EB Merchant No LT l Terminal No Store No L Ly Help For Terminal Failure Call Merchant Service Centre 1300 369 852 24 hours 7 days a week Before contacting the Merchant Service Centre in regard to any error message please note all the error information as well as your merchant and terminal numbers so the problem can be correctly reported For Authorisation Credit Cards 132515 Select option 2 Debit Cards CHEQUE or SAVINGS 1300 360 852 Service Response Time It is the National s intent to replace a faulty terminal within eight business hours within metropolitan areas National Contents Furictions of the Terminal isc 2608 2 rad lara oh Meee ae edabadadadd dae 3 Purchase with without cash out 20 eee 4 Refunds NN de ets A aie Se ate te ie ce ee de ee 5 StavloneryReGQueSE 5 ans a eee paa RE DR neue Mit 6 COUND 4 04 ps eeu EOP Pee hee E bee 6 Sample Receipt Len ri a eeu ade K R dh Ewen dee ARR R
7. ENTER is used to pass information into the terminal Jo REPRINT Note The terminal defaults to READY after all functions apart from TEST To exit TEST select CLEAR To exit other functions select CANCEL reproduces the previous receipt printed works in conjunction with those below orders stationery for your terminal displays transactions prior to settlement and obtains trace numbers is a printer test used for off line transactions when entering authorisations numbers containing alpha characters Functions only available if selected provides credit card authorisation prior to transaction date Non value this function is used to process the value transaction relating to a pre authorisation already obtained To add a tip to a credit card purchase transaction once refunds are only possible on your terminal if they have been requested Note If it is necessary to make adjustments to the date or time displayed on your terminal contact the Merchant Service Centre for assistance These keys are not to be used unless requested by the Merchant Service Centre EFTPOS Merchant User Guide PINPAD INIT Transaction Procedures Purchase with without cash out Step 1 Swipe card or key enter card number Step 2 Terminal displays CARD TYPE PURCH SELECT ACCOUNT Hand the PINPad to the cardholder and ask them to select the account t
8. ES Seaway 7 Fallback Procedure 7 Pres AUTNOTISATIONS vestida e ode ale b sua dt te 8 Off Line Transactions 9 TIPS ad ad ss bb CE be ti Ue Be ae ae he eh eas 10 To Change Refund Password coins pei ia ae orale faeces Seb ged 10 Shift Total eena bo Adee podar dadas whee aaa Re Ae 11 Automatic Merchant Initiated Settlement 12 Settlement Manual 44 13 Balance ENQuity uses db ne de datant de do dun made marne ed Ma ee he 14 REPART pura Une a RUE Seine 14 Reprint a Specific Receipt 2225 08 a ee ed en es oe da ela a 14 a aware ne ede nd alana dee ah ote RA AEA a iaaa ne MERE AS pat 15 Transaction Listing 2 ta a ts 4 ta Meter RU bates Ru tie une 15 Receipt Example uns bases edd nate ed ble ade A A Bee ee each A lees 16 Error Messages and Corrective Actions 17 Manual Backup Procedure 20 Merchant Requirements to ensure transactions are valid 21 Closure of Facility anda sk lade yew ape dun a Abed dp peered b ed pada pene be 22 Phone Numbers for Authorisations 23 Lostior Stolen Cards cialis wR ORE EOS oe ee Gan ete ASRS E ag 23 Merchant D tails xiii Le 855 34 00 a ee ee eed ek Ph peca 24 If
9. READY REFUND ENTER CARD NUMBER Swipe card or key enter card number Step 4 Terminal displays CARD TYPE REFUND SELECT ACCOUNT Hand the PINPad to the cardholder and ask them to select the account type SAVINGS CHEQUE or CREDIT Refunds must be processed to the same account as original sales transaction Step 5 Terminal displays CARD TYPE REFUND AMOUNT 0 00 Key the amount and press ENTER EFTPOS Merchant User Guide Function only available if selected Step 6 Terminal displays CARDTYPE REFUND KEY PIN Advise the cardholder to enter the PIN if required if SAVINGS or CHEQUE account is selected then press OK If PIN not required simply press OK on the PINPad Step 7 Terminal displays APPROVED PLEASE SIGN when transaction is completed Note For your protection please ensure your terminal password is changed regularly Refer to page 13 for instructions The cardholder must sign the receipt if requested Compare the signature on the card with the signature on the receipt Where possible you should swipe the card through the terminal rather than key entering the card information to reduce your exposure to fraudulent transactions Key entry is allowed only on credit cards When the card number is key entered the expiry date of the card must be entered Stationery Request Step 1 Press the following keys in the order shown Step 2
10. e printed and terminal will display PRINT TEST COMPLETE Terminal will return to ready mode EFTPOS Merchant User Guide Fallback procedure In the event of the terminal being unable to communicate with the National it will default to a fallback situation Amounts above your floor limit require an authorisation number to be obtained from the appropriate authorisation centre and entered when requested into the terminal Step 1 Terminal displays TRANS FALLBACK ENTER AUTH NUMBER Step 2 Enter authorisation number and proceed with transaction as per terminal instructions Transaction will be stored within the terminal and passed to the National when communication is available For authorisation call Credit Cards 13 25 15 Debit Cards 1300 360 852 Pre Authorisations Pre Authorisations are available for credit cards only A Pre Authorisation is a non value transaction in order to process the value portion of a pre authorisation see Off Line function page 12 Step 1 Press PRE AUTH Step 2 Terminal displays READY PRE AUTH ENTER CARD NUMBER Swipe card or key enter card number Step 3 Terminal displays CARD TYPE PRE AUTH SELECT ACCOUNT Select CREDIT on the PINPad Step 4 Terminal displays CARD TYPE PRE AUTH AMOUNT 0 00 Key the amount of the pre authorisation and press ENTER Step 5 Terminal displays CARD TYPE PRE AUTH KEY PIN Press OK on
11. ed from the default password by the following procedure Step 1 Press the following keys in the order shown Step 2 Terminal displays ENTER PASSWORD Step 3 Key password and press ENTER Step 4 Terminal displays ENTER NEW PASSWORD Password must be four digits using 0 9 only Step 5 Terminal displays RE KEY NEW PASSWORD Re key new password and press ENTER Step 6 Terminal displays TRANSACTION ACCEPTED and returns to READY mode Note The cardholder must sign the receipt if requested Compare the signature on the card with the signature on the receipt 10 Shift Totals This function provides you with either the total value of transactions at last settlement or with the total value of transactions from the last settlement until the current time for each card issuer Step 1 Press SHIFT TOTALS E Step 2 Terminal displays SHIFT TOTAL NAB YES OR NO Press YES or NO Step 3 Terminal displays PRE SETTLE ENQ YES OR NO Press YES if you would like the total value of transactions accumulated since last settlement until the current time Press NO if you would like the terminal totals for the last settlement Terminal displays LAST SETTLE ENQ YES OR NO Press YES or NO Step 4 Terminal displays APPROVED A receipt of the totals is printed Note Performing a pre settlement or last settlement enquiry will not settle your ter
12. ger in use and all transactions have ceased If all transactions have been finalised please call the National Merchant Service Centre on 1300 369 852 Our specialist support staff will advise the correct procedure for closing the facility and direct you in returning to the National all e terminals printers power packs and cabling e imprinters and unused stationery Please note a fee may be charged for early termination closure or where all equipment is not returned to the National Following and completing the procedure outlined above is essential to avoid continued charge of facility fees to your account EFTPOS Merchant User Guide 22 Function only available if selected Phone Numbers for Authorisations 24 hrs 7 days a week Credit Card CR Account This is an Australia wide number 13 25 15 Debit Card CHQ or SAV Account This is an Australia wide number 1300 360 852 Lost or Stolen Cards Please call the above authorisation line appropriate for the card type used credit or debit Ask for extension 500 when calling about lost or stolen credit cards EFTPOS Merchant User Guide 23 Merchant Details EB Merchant No Store No Set up information Terminal number Dial Mode Tone Pulse PABX Access Code S W Load Details from to Phone number Init Phone number S W Load Dedicated Line Y N Co
13. issuer Merchant Service Centre cannot assist any further 021 Expired Card The card has expired Advise Customer Refer cardholder to issuer 027 Invalid Card Card not accepted through the terminal Use Correct type Request a valid card type 050 No Dial Tone Check that the terminal is correctly Check phone line connected to the Telstra outlet DHGO7 Printer error Check paper is loaded correctly and if error persists Process on paper call Merchant Service Centre Process the transaction on paper 028 Issuer Not Available Cannot contact issuer for authorisation Process on paper Process on paper and obtain manual authorisation Alternatively do an off line transaction 077 Terminal Full The terminal has the maximum number of Settle Now transactions it can store No other function will be accepted by the terminal until a SETTLE is performed 091 Trace Number Invalid Use the SCROLL key to obtain the correct Re enter or Cancel trace number and re enter the number 060 Retain Card and call Phone the Authorisation Centre and ask for extension 500 extension 500 Please follow the instructions provided M012 Call Amex Phone the Authorisation Centre and ask for Enter APPR code extension 500 Please follow the instructions provided 030 Key Entry not configured Your terminal does not allow the card number to be key entered EFTPOS Merchant User Guide Error messages and corrective actions cont Error Code Message PINPad Display 093 Transac
14. l displays CARD TYPE BAL ENQ SELECT ACCOUNT Hand the PINPad to the cardholder and ask them to select the account type SAVINGS or CHEQUE Step 4 Terminal displays CARD TYPE BALANCE KEY PIN Advise the cardholder to enter their PIN then press OK Step 5 Terminal displays SENDING REQUEST PLEASE WAIT APPROVED When transaction is completed and approved the second message will display but no receipt will be printed Balance of account and available balance appear on the PINPad screen If the transaction is rejected a full message will be printed displaying an error message EFTPOS Merchant User Guide Reprint This function reproduces the previous receipt It has the words DUPLICATE VOUCHER printed to avoid confusion Step 1 Press REPRINT Step 2 Screen displays REPRINT COMPLETE while receipt is printing Reprint a Specific Receipt You have the option to reproduce a receipt other than the last one printed for a transaction processed since last settlement Step 1 Press Step 2 Terminal displays REPRINT RECEIPT ENTER TRACE NUMBER Step 3 Key in the trace number i e last 6 digits of the RRN press ENTER and receipt will be reprinted 14 Scroll This function allows you to view transactions processed since last settlement Transactions are shown in reverse order from most recent Step 1 Press the following keys in the order shown FUNC TION S
15. minal EFTPOS Merchant User Guide 11 Automatic Merchant Initiated Settlement This function allows a preferred time to be entered for an automatic merchant initiated settlement Using this function the terminal will manually settle every dat at the time selected Step 1 Press FUNCTION hen 77 Step 2 Terminal displays AUTO SETTLE NAB YES OR NO Press YES to continue or NO to return terminal to idle state Step 3 Terminal displays AUTO SETTLE PRINT TRANSACTIONS YES NO This option allows for all stored transactions to be printed before settle proceeds Press YES or NO Step 4 Terminal displays AUTO SETTLE TIME HHMM Enter the required time for the terminal to settle Please note a 24 hour time is required i e 22 00 is 10 00pm or 00 30 is 12 30am EFTPOS Merchant User Guide Step 5 Terminal displays AUTO SETTLE XX XXXX YES OR NO The terminal displays the chosen time to settle Press YES to continue or NO for the previous screen to re enter the time Step 6 Terminal displays AUTO SETTLE RETRY 3 Press YES to continue Step 7 Terminal displays AUTO SETTLE ENABLED XX XXxx The terminal displays enabled and the chosen time Press YES to return terminal to ready state Note The terminal will perform this function only after the terminal has been IDLE for 30 minutes E g If the terminal has been set to settle at 9pm and a
16. must obtain telephone authorisation from the appropriate Authorisation Centre Your floor limits are listed on the inside cover of your Merchant Operating Guide for point of sale merchants For Authorisation call Credit Cards 13 25 15 Debit Cards 1300 360 852 EFTPOS Merchant User Guide 20 Merchant requirements to ensure transactions are valid 1 For all manual transactions a Always try the transactions through the terminal first b Check the card is being used after its valid from date and before its valid to date c Ensure that the card imprint is legible and complete d Obtain authorisation for above floor limit transactions e Ensure the cardholder s name matches the cardholder s gender 2 For any signature based transaction verify the cardholder s signature matches the signature on the card If the signature does not match or you are suspicious of the sale contact the appropriate Authorisation Centre 3 Ensure the accuracy of any card information keyed into the PINpad 4 Retain your electronic transaction receipts and manual transaction vouchers for a period of not less than eighteen months If any of these conditions are not met it is possible that the transaction may be invalid and the merchant account debited for the value of the disputed transaction EFTPOS Merchant User Guide 21 Closure of Facility Should you wish to close your EFTPOS facility please ensure that the facility is no lon
17. nfiguration Details Refund Y N Tips Y N Key Entry Y N Off Line Y N Loyalty Y N EFTPOS Merchant User Guide 1800 031 213 1800 812 213 Scheme 24 Affix copy of Configuration Print here for reference EFTPOS Merchant User Guide 25
18. nt Service Centre If any other error messages are displayed please call the Merchant Service Centre k connections If problem Manual Backup Procedure Manual backup procedures involve the use of the manual imprinter and vouchers This procedure should only be used in the following circumstances e a card is swiped or a card is keyed if function selected and the terminal does not respond with the message AMOUNT 0 00 displayed e when the message DECLINED ISSUER NOT AVAILABLE is displayed This is because the terminal cannot contact the issuer of the card for authorisation at this time e when you are prompted by your terminal i e process on paper e when the refund transaction amount exceeds either your transaction limit or terminal limit Do not use manual backup procedures for any of the following situations e DECLINED EXCEPTION ISSUER NOT AVAILABLE e FAULTY CARD e INVALID CARD e EXPIRED CARD e CARD NUMBER ERROR e RETAIN CARD If you have any doubt on whether you should use the manual backup procedure please call the Merchant Service Centre However for many of these messages the Merchant Service Centre cannot assist any further as the details of specific cardholders cannot be revealed For example if a transaction is declined due to lack of funds this will not be advised to you Authorisation of above floor limit manual transaction Where a manual transaction amount exceeds your floor limit you
19. o READY mode 15 Receipt Example Purchase Receipt Example Original is to be retained by the merchant Duplicate is for the customer RRN is the reference retrieval number and is only for the National s use EFTPOS from the National Merchant Name Merchant Address A TRACE NUMBER consists of the last six Merchant ID xxxxxxxx digits of the RRN Terminal ID xxxxxx Response code is the result of the Country Code Da die transaction and can be OO APPROVED or RRN 08 Approved with signature required Response Code Pa Authorisation number is for fallback transactions above your floor limit Card Type Card Number K or S Account Type Expiry Date K card was key entered by merchant S card was swiped by merchant Transaction Amount Tip Amount if required Total Amount Signature Record of purchase EFTPOS Merchant User Guide 16 Error messages and corrective actions Help Before contacting the Merchant Service Centre in regard to any error message please write all the error information on a sheet of paper as well as your EB merchant number and terminal number so the problem can be correctly reported Error Code Message PINPad Display Reason 014 Card Number Error If card was swiped refer the cardholder to the issuer If card was keyed re key the card number 017 Declined Transaction not approved Do not process TXN Refer cardholder to
20. t Advise the customer to retry their PIN Declined Over Card Limit The cardholder has exceeded their card s daily or weekly limit Seek another form of tender from the cardholder EFTPOS Merchant User Guide Error messages and corrective actions cont Error Code Message PINPad Display Dec ined Exceed Pin tries Reason Cardholder has entered an incorrect PIN too many times Refer cardholder form of tender o issuer and seek another Dec Issu ined er Not Available The EFTPOS system of the cardho is currently unavailable Process th following the procedures in the M der s bank e transaction manually erchant Operating Guide Dec ined Call Merchant Service Centre Already settled Settlement Automatic or Manual any 24 hour period may only occur once in Check Phone Line No dial tone DHD10 Check phone line is connected properly and try again If error persists cal Merchant Service Centre Retry later Network Busy DHD20 System is busy due to overload of Try again users Call No Help Desk ring DHD30 Credit Card Account only Re enter or Canc 018 Try again and call Merchant Service Centre if error persists Cannot perform an off line transaction on a CHQ or SAV account EFTPOS Merchant User Guide Note terminal and checi If terminal display is blank power reset the persists call the Mercha
21. tion not configured Reason The function you have selected is not available on your terminal 074 System error nn Process on paper Declined See Card issuer A system error has occurred Process the transaction using your manual imprinter and vouchers Authorisation must be obtained for transactions above your floor limit Please advise the Merchant Service Centre of the error Refer cardholder to card issuer or try another account Declined Call Auth Centre The card has been lost or is suspected of being stolen Call the appropriate Authorisation Centre for instructions Declined Invalid Transaction The cardholder s bank has not allowed the transaction Refer cardholder to issuer for further details and seek another form of tender Declined No Credit account Declined No Cheque account Declined No Savings account The account selected CHQ SAV or CR is not accessible by the customer s card Advise the cardholder to try a different account Declined Check account Refer cardholder to card issuer or try another account Declined If processing a refund transaction the Call Help Desk transaction amount exceeds either your refund transaction or terminal limit If performing another function please call the Merchant Service Centre Declined The card has expired Refer cardholder Card Expired to issuer Pin Incorrect Please retry PIN entered is incorrec
22. transaction was performed at 8 55pm then the terminal will perform settlement at 9 25pm 12 Settlement Manual When settlement occurs the total value of transactions processed since last settlement is passed to your account This function will provide you with a choice of having a transaction listing as well as the settlement receipt Step 1 Press SETTLE Step 2 Terminal displays SETTLE NAB YES OR NO Step 3 Press YES if you wish to settle transactions Step 4 Terminal displays PRINT NAB TRANSACTIONS YES NO Step 5 Press YES if you would like a transaction listing printed for all transactions processed since last settlement Press NO if you only require a settlement receipt printed SETTLE PRINTING RECEIPT Step 6 When settlement is complete terminal will display WAS PRINT OK YES NO Terminal will return to READY mode EFTPOS Merchant User Guide Note Automatic settlement will take place at 9 30pm EST daily unless a manual settlement is performed Settlement automatic or manual may occur once in any 24 hour period Any further attempts will result in the message ALREADY SETTLED 13 Balance Enquiry An account balance can only be obtained for National cardholders SAVINGS or CHEQUE Step 1 Press BALANCE CD Step 2 Terminal displays READY BAL ENQ ENTER CARD NUMBER Swipe the card for which a balance is required Step 3 Termina
23. ype SAVINGS CHEQUE or CREDIT Step 3 Terminal displays CARD TYPE PURCH AMOUNT 0 00 Key the amount and press ENTER Step 4 Terminal displays CARD TYPE KEY PIN Advise the cardholder to enter their PIN if required if SAVINGS or CHEQUE account is selected then press OK If PIN not required simply press OK on the PINPad Step 5 Terminal displays APPROVED PLEASE SIGN when transaction is completed EFTPOS Merchant User Guide Note The terminal will prompt automatically for Cash Outs or Tips if you have these options Step 3 will be repeated If you wish to ignore the Cash Out option press ENTER to bypass those steps Cash Out is available on cheque and savings accounts only Do not attempt to manually pull receipt out of printer while terminal is printing The cardholder must sign the receipt if requested Compare the signature on the card with the signature on the receipt Where possible you should swipe the card through the terminal rather than key entering the card information to reduce your exposure to fraudulent transactions Key entry is allowed only on credit cards When the card number is key entered the expiry date of the card must be entered Refunds Transaction and terminal refund limits apply Step 1 Press REFUND CC Step 2 Terminal displays REFUND PASSWORD PASSWORD ie Key your refund password Press ENTER Step 3 Terminal displays
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