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SoundPoint IP 670 User Guide SIP 3.0

1. EN ZWong Save i abe Cancel Latin a 3 Tap the Watch Buddy field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled When Watch Buddy is enabled the contact is added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled 4 Tap the Save soft key 5 Tap to return to the idle screen If you enable the Watch Buddy setting for a contact the contact will display on your Buddy Status screen and on the idle screen if your buddy has a Speed Dial Key To view your Buddy Status screen tap the Buddies soft key from the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy list and view your status Note To view a list of contacts that can and cannot monitor your status do the following e To view contacts that cannot view your status press the Menu key and then tap Features gt Presence gt Blocked List e To view contacts that can view your status press the Menu key an
2. 00 20 eee ee eee 2 7 Using Electronic Hooks WATCH 4 54 54205 ae o8 eaeaud open puhia aeons 2 8 Updating the Background Picture 415 s0neetertesenesiwadiawa 2 8 Vv VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone perm UP a Cree over rariss widina negis ot be oes oda 2 9 Stopping and Disabling a Screen Saver 0 0 eee ee eee 2 13 Displaying the Pictures that are Stored on Your USB Pins DMV Gs coeaceees arenncomen ge spse res arenes E T oaat 2 14 Setting a Picture on Your USB Flash Drive as the Background PAChTe Ol VOU PION G ooet e cin a E EES 2 16 Changing the Backlight Intensity s 6 221200easesaneecsas evens 2 17 Updatne the King TONE a osenesuses coomahueesaecet sede ents 2 20 Disabling and Stopping Video c lt stscredusee bes mbeseebsgends 2 23 Updating Video Settings ij agoree coke earacemisosereaentaeuds 2 24 Updating Power Saving Settings 242i iparcis aes ivardicaesipuees 2 34 Mutine the WIICTODNONG seepia We heeha ahs eho ae tes ates 2 40 Adjusting he VONMUNG i22r beu tdearedsesehe wen toute eoee tenes 2 41 Usne C aE serpii eurdeseug ee teu Er gen dessecnwe ates 2 41 View o GB i oa ee Te eee ce ee en eer ee ees eee 2 42 Managing L all Lisie sc occcsteeueeneaseteoeeorsstetoetensees 2 42 Manan me COATS sarera pe EAEEREN E E EE AE E a 2 44 Adding Contacts to Your Local Contact Directory 2 46 Deane Mine TO CON
3. Far Mute Mutes the selected participant The muted participant can hear all participants but no participant can hear the muted participant Select Video Selects the conference call participant as the active conference participant This is the participant with whom you will exchange video The Select Video soft key does not display if you are currently exchanging video with the selected participant or if the participant is not calling from a video endpoint VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Hold Places a selected participant on hold The held participant cannot hear any parties and no participant can hear the held participant Remove Removes the selected participant from the conference ends the conference call and creates an active call between you and the other participant Info Provides additional information about the selected participant Back Displays the conference call soft keys again Hold End Call Manage Split Video 2 Do one of the following To mute a participant tap the participant and then tap the Far Mute soft key The muted participant can hear all participants but no participant can hear the muted participant The far mute icon displays in the participant s window If you press instead of tapping the Far Mute soft key all other p
4. al _ pm pern VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap and then adjust the following settings Local Camera View Full Screen Enables or disables the PIP from displaying when you view the near or far site on the full screen To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled Local Camera View Mode Full Screen Sets whether you want the PIP to display over or next to full screen video You can select these settings Side by Side Displays the PIP next to rather than over the full screen video PIP Displays the PIP over the full screen video The default setting is side by side Note If you select PIP as well as update the way full screen video displays by choosing Full or Crop mode the full screen video will display on the entire screen without black sidebars To choose Full or Crop mode see Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen above To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Side by Side or PIP 3 Tap the Save soft key Updating Camera Settings You can change the clarity of near site video includin
5. Local camera displays next to it The following figure shows the near site in the window in the center of the touch screen and the far site in the PIP Wednesday February4 1 30 PM 1952 LO 0 29 im HE 1952 z Local camera n en Gates No zwo a Transfer m Conference ji Video VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone During a video call you can tap the Video soft key or press to display soft keys that allow you to access video features The Video soft key is VIDEO only available when a video call is active If you press during an audio only call the video soft keys will not display During a video call you can tap the Video soft key to display the following video soft keys e Stop Video Start Video Starts and stops the transmission of near site video When you tap the Stop Video soft key the far site will no longer see you When you tap the Stop Video soft key the stop video icon F displays next to the near site in either the PIP or in the larger window in the center of the touch screen Note If you want you can disable video across all calls not just for the current call For information on disabling video for all calls see Disabling and Stopping Video on page 2 23 You cannot start and stop far site video When your phone receives far site video your phone will always display the far site e
6. User Guide for the Polycom VVX 1500 Phone SIP 3 1 2 March 2009 Edition Neea on iat aye POLYCOM VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Trademark Information POLYCOMS the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law
7. nline EN Lauren Gates My Status g iii EN Jack Jones El _ Be right back EN Milton Stone V Teresa Swift 4 Land Away Y aN Z Wong Exit Select lt 2 Tap the status you want and then tap the Select soft key This affects information sent to phones watching you Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb 3 Tap YW to return to the idle screen The status you selected displays on the status bar unless you selected Online VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like when you assign a presence status in this case Busy If you assign the status Online the default status the presence status does not display on the screen Wednesday February4 1 44 PM 1952 5 1952 EN Lauren Gates EN Jack Jones N Milton Stone aN Teresa Swift EN ZWong New Call Forward My Status Buddies Ea Managing Buddies Manage your buddies by selecting the contacts whose presence you want to monitor These contacts form your buddy list You add contacts to your buddy list from your local Contact Directory When you select a buddy a Speed Dial Key is automatically assigned to the buddy if one is available and the Speed Dial Key will display the buddy s sta
8. the Camera on page 1 13 7 Camera Provides near site video For more information see Adjusting the Camera on page 1 13 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows the keys on the phone console PE L vt i f ea ens fo fuck fw Ku 2 13 i a fou fom IEL gt mo eae x koe y y Arrow Keys Allow you to SA Scroll through displayed N information lai 4 gt Enable and disable fields Ce Return to the previous menu Left arrow key only Scroll through active and inactive calls Select Key Selects an item in a list Delete Key Deletes displayed data Adjusts the volume of the handset headset speaker and ringer See Adjusting the Volume on page 2 41 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Mutes audio transmission locally during calls and conferences The button glows red when activated See Muting the Microphone on page 2 40 Controls the size position and transmission of video images See Handling Video Calls on page 3 3 Dials the most recently dialed party See Redialing Numbers on page 3 15 Transfer Key Transfers the current call to another party See Transferring Calls on page TRANSFER 3 25 Conference Key Allows connection with another party for a
9. 0 1245 808299 Using the Advanced Features of Your Phone Your conversations with parties A B and C are all recorded in the same wav file as follows 4OCT2Z007 112227 way 1s22am 11 42 am 14537 am 11 39 am 11 40 am 11 45 am If you record or attempt to record a call the following messages may appear on your screen e If there is insufficient free space on the USB device when you tap the Start soft key recording does not start and the following message displays USB device is full Recording cancelled e If the USB device becomes full during recording recording stops and the following message displays USB device is full Recording stopped e If you remove the USB device during recording recording stops and the following message displays USB device removed unsafely Recording cancelled e If you attach an unsupported USB device the following message displays along with information about the unsupported product Unsupported USB device attached Polycom recommends that you do not remove the USB device while recording The wy file being recorded will be incomplete and cannot be played back later There is a POLYCOM small probability that the USB device itself may be damaged by this action Note If you connect the USB device to your phone and the message Unsupported USB device attached displays see your system administrator about the USB devices your phone supports VolP
10. 44 0 1245 808299 Customizing Your Phone If you assign a speed dial index number that is already taken the message Speed dial index already exists displays Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one touch dialing For more information see Managing Speed Dial Keys on page 3 38 Optional Tap the Label field and then enter a label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Information screen before the contact s first and last names if specified The label will also display on the contact s Speed Dial Key In the following figure the label Manager has been assigned to Lauren Gates As a result Lauren Gates Speed Dial Key displays Manager instead of Lauren Gates Wednesday February4 1 30 PM speed Dial Information s p 1952 1 RUE Lauren Gates My q Mirage Manager A een Jack Jones B 2 Jack Jones 1953 A aanaatall Milton Stone Y paa Teresa Swift Z Wong 3 Milton Stone 1955 4 Teresa Swift 1954 SS Optional Tap the Ring Type field and then enter the number that corresponds to the ring type you want to use for the contact To find the number associated with a ring type see Updating the Ring Tone on page 2 20 Optional Tap t
11. Auto Reject setting 2 50 2 62 B background picture updating 2 8 2 15 2 16 backlight intensity 2 17 BLF feature 4 16 blind transfer 3 25 Block Buddy setting 2 50 4 12 Blocked List accessing 4 11 buddies managing 4 8 buddies monitoring 4 13 buddy lists about 4 6 Busy Lamp Field feature 4 16 C call lists clearing 2 43 call lists using 2 41 calls answering 3 12 diverting 2 63 ending 3 15 forwarding 3 28 handling multiple 3 17 holding 3 16 ignoring 3 12 obtaining information about 2 44 placing 3 6 placing using speed dial 3 10 recording 4 17 rejecting 2 61 3 12 transferring 2 63 3 25 camera adjusting 1 13 barrel adjusting 1 13 settings updating 2 32 characters entering 1 28 1 30 cleaning the touch screen 1 31 clock order changing 2 6 computer connecting to phone 1 11 Conf key about 1 17 conference call participants managing 3 23 conference calls about 3 18 best practices for 1 31 choosing far site video for 3 22 ending 3 22 holding and resuming 3 21 holding participants 3 24 managing 3 22 3 23 muting participants 3 24 recording 4 21 removing participants 3 24 setting up 3 19 3 20 3 21 splitting into two calls on hold 3 22 tips for 1 31 consultative transfer 3 25 Contact Directory about 2 44 adding contacts to 2 46 2 51 2 52 calling from 2 59 deleting contacts from 2 58 searching for contacts in 2 54 updating contacts in 2 56 viewing contacts in 2 44 contacts addin
12. Blind Directory VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the Blind soft key The Blind transfer to screen displays Wednesday February4 1 44 PM 1952 i E 7 4 Blind transfer to 1952 Po x as EN Jack Jones EN Milton Stone EN Teresa Swift EN ZWong js End Call URL s 3 Place a call to the party to whom you want to transfer the call See Placing Calls on page 3 6 a The call automatically transfers to the party you specified Forwarding Calls Note Your company s settings may override this feature For more information contact your system administrator Call forwarding is not available on shared lines You can set up your phone to forward incoming calls to another party static forwarding or you can forward a call as your phone rings dynamic forwarding Your phone will forward calls even if you enable the Do Not Disturb feature You can also reject calls from a particular contact by sending the call to your voice and video mail system or divert calls from a particular contact to another party For more information see Managing Incoming Calls on page 2 60 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Forwarding Calls Statically You can set up your phone to f
13. Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALI
14. Icons below VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone rue essinson Picture in Picture window The small window in the corner of the PIP touch screen that displays video By default the PIP displays the near site You can toggle the PIP to display the near site or the far site For more information see Handling Video Calls on page 3 3 Phone Icons The following table describes the icons that display on the touch screen Note Call counters only display when the icon appears next to the Line Key Buddy Status Online Busy Lamp Field BLF indicator line is idle Buddy Status Busy Do Not Disturb Buddy Status Be Right Back Away Out to Lunch Buddy Status Offline Busy Lamp Field BLF indicator line is busy Call audio only Call with Polycom HD Voice Call video Call video with Polycom HD Voice VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone oe ee Call on hold private line Call on hold shared line Call without Polycom HD Voice private line Call shared line Conference call Conference call Secure Do Not Disturb enabled Forward Always Headphones attached Line registered private Line registered shared Line unregistered Message indicators VolPon www voipon co uk sales v
15. P displays on the status bar when you pause recording 16 7 hr P Wednesday February4 1 47 PM 12 44 Ni Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift EN ZWong To Jack Jones 1950 Stop f Resume Back VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone To resume a recording gt gt Tap the Resume soft key R displays on the status bar when you restart recording 16 7 hr R Wednesday February4 1 47 PM 1952 15 26 ea i Ho 1952 EN Lauren Gates EN Jack Jones To Jack Jones 1950 EN Milton Stone EN Teresa Swift Q 2 Wong Stop Pause a Back Playing Back Recorded Calls Note Call Playback is an optional feature and may not be supported on your particular system For more information see your system administrator If the Call Recording and Playback feature is available and a removable USB device is connected to your phone you can play back calls that you recorded on your phone You can browse the recorded files stored as wav files on the USB device You can also open rename and delete the recorded files If there are no supported wav files on the USB device the message Unsupported wav file format appears on the screen Playback occurs in real time To adjust the volume of the receiver audio during playback press or a VolPo
16. Using the Basic Features of Your Phone To update a speed dial index for an existing contact 1 Tap PT gt Features gt Contact Directory 2 Tap the contact whose speed dial index you want to update and then tap the Edit soft key The Edit Contact screen displays Edit Contact Abciascii pm N Jack Jones Last Name stone NV Q Milton Stone Contact 1955 YV b EN Teresa Swift Speed Dial Index 3 Y EN ZWong Save abe Cancel Latin a 3 Tap the Speed Dial Index field and then enter or update the speed dial index number The speed dial index can be any value between the next available index value and a maximum value of 9999 4 Tap the Save soft key z ra 5 Tap in to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Accessing Voice and Video Mail Note Voice and video mail is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator Screen options may vary with your application Voice video mail may be accessible with a single key press Contact your system administrator about this option You can access voice and video mail messages from your phone Your mail is saved in a centralized location Your phone may indicate mail by the following e A
17. or computer to your phone This section describes e Connecting an Optional Headset e Connecting an Optional USB Flash Drive e Connecting Optional Headphones e Connecting an Optional Computer Connecting an Optional Headset For a list of supported headsets see Technical Bulletin 37477 SoundPoint IP SA Family and Polycom VVX 1500 Headset Compatibility List at POLYCOM ___hittp www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html Attach a headset to listen to phone audio through a headset rather than a handset or speakerphone You attach a headset to the Headset jack on the back of the phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone The following figure shows how to connect a headset to the Headset jack on the phone KK saa N ie Yow LAN 48V DC For information on using a headset to place and answer calls see Placing Calls on page 3 6 and Answering Calls on page 3 12 For information on permanently enabling your phone to use headset mode see Enabling Headset Memory Mode on page 2 7 For information on connecting and using a headset that supports electronic hookswitch see Using Electronic Hookswitch on page 2 8 Connecting an Optional USB Flash Drive For a list of supported USB flash drives see Technical Bulletin 38084 Supported 3 USB Devices for SoundPoint
18. screen displays Wednesday February4 1 44 PM Transfer to aN Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift j 0 EN ZWong co cies ses semi es 2 Placea call to the party to whom you want to transfer the call See Placing Calls on page 3 6 3 When you hear the ring back sound tap the Transfer soft key or press _ ama E you want to talk privately to the person to whom you are transferring the call before the transfer is complete wait until the person answers the call talk to the person and then tap the Transfer soft key or TRANSFER If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by tapping the Cancel soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the party to whom you are transferring the call The call is automatically transferred as soon as you dial the party s number To perform a blind transfer l During a call tap the Transfer soft key or press l The Transfer to screen displays with the Blind soft key Wednesday February 4 1 44 PM Transfer to N N Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift p 0 EN Z Wong iv Cancel URL
19. you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers a
20. 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
21. 2 20 e Disabling and Stopping Video on page 2 23 e Updating Video Settings on page 2 24 e Updating Power Saving Settings on page 2 34 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Changing the Language Your phone supports several languages To change the language 1 Tap PT gt Settings gt Basic gt Preferences gt Language The Language screen displays Wednesday February4 1 30 PM 1952 Fi S d A fi R j 52 il Language N A v English Internal EN Lauren Gates Jack Jones __ Chinese China EN ae N Milton Stone El Danish Denmark J EN Teresa Swift ER Z Wong es Back Select SS 2 Tap the language you want and then tap the Select soft key EJ _ Dutch Netherlands The text on the screen changes to the language that you selected 3 Tap oie to return to the idle screen Changing the Appearance of Time and Date The time and date appear on the graphic display of the phone If the phone cannot obtain a time and date the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display including whether the time or date displays first clock order You can also turn the time and date display off so it doesn t display on the screen Select and set options that are right for you Vo
22. 808299 User Guide for the Polycom VVX 1500 Phone Safety and Compliance continued WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC J CII1 2626 Expiry 17 11 2011 New Zealand Telepermit PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formula
23. Back VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like when the far site stops or disables video Wednesday February4 1 30 PM _ 1952 9 5 1952 EN Lauren Gates EN Jack Jones To Jack Jones IERE N Milton Stone N Teresa Swift EN ZWong Hold i End Call Transfer Conference Video a Note Your system administrator can configure your phone so that your phone cannot transmit and receive video at all even on a call by call basis Updating Video Settings Video settings allow you to update e Video Call Settings to enable or disable near site video at the start of all calls and to choose to display incoming video calls on the full screen or in the window in the center of the touch screen See Updating Video Call Settings on page 2 25 e Video Screen Mode to change the way video appears in the window in the center of the screen and on the full screen See Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen on page 2 28 e Local Camera View to view full screen video with or without the PIP and whether the PIP should display next to or over the full screen video See Updating the Way the PIP displays on page 2 29 e Camera Settings to change the clarity of near site video including the brightness
24. Check if the LAN port is active or inactive Tap gt Status gt Network gt Ethernet From the Ethernet page scroll to LAN port and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Access to Screens and Systems There is no response when you The phone is not in an active Do one of the following steps Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Menu for example To confirm that the line is active tap gt Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone For more information see your system administrator The display shows Network Link Th
25. Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Using the Busy Lamp Field Note Busy Lamp Field BLF is an optional feature that your system administrator sets up Your system may not support it The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy has an active call The lines you can monitor display under your phone s Line Key s The number of lines you can monitor is determined by the number of lines your phones has For example if your phone has one line assigned to one Line Key then you can monitor up to five other lines The following table shows the BLF icons and status indicators that display when you monitor a line on another phone BLF Status Line Key Icon Status Indicator rol No indicator i Solid red A The following figure shows two remote lines Line 1953 is idle and Line 4002 is busy Wednesday February4 1 44 PM 1952 4002 N Jack Jones EN Milton Stone EN Teresa Swift New Call f Forward VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone Recording Calls Note Recording calls is an optional feature that your system may not support For more information contact your system administrator When you record a video call your phone will only record the audio component For a list of supported USB devices to reco
26. Gates EN Jack Jones Last Name N Milton Stone Contact i EN Teresa Swift EN ZWong Save abe Cancel Latin lt 3 Enter the contact information Enter the following information Speed Dial Index Note Your phone may not display all the following fields for example the Watch Buddy and Block Buddy fields For more information see your system administrator Optional In the First Name field enter the first name of the contact see Entering Data and Editing Fields on page 1 27 You can enter a maximum of 32 characters Optional Tap the Last Name field and then enter the last name of the contact see Entering Data and Editing Fields on page 1 27 You can enter a maximum of 32 characters Required Tap the Contact field and then enter the contact s phone number You can enter a maximum of 32 characters The phone number must be unique and must not already exist in the directory If you save an entry with a non unique phone number the entry will not be saved Optional Tap the Speed Dial Index field and then update the speed dial index number The speed dial index number is automatically assigned to the next available index value If you want you can change the speed dial index value The speed dial index value can be any value between the next available number and a maximum value of 9999 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax
27. HEADSET OT IfHeadset Memory Mode is activated tap the Line Key with the status indicator that is flashing green or tap the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same or a different Line Key the following happens e A call waiting tone beeps e The status indicator on the Line Key indicator associated with the incoming call flashes green e The call counter for the Line Key associated with the incoming call increments by one showing the number of calls associated with the Line Key including the incoming call e Caller information for the incoming call displays in a window in the center of the touch screen and the Line Key associated with the incoming call glows green After a certain length of time the window is minimized and placed in the inactive call group and the Line Key associated with the call glows blue if there is an active call on another Line Key To answer an incoming call when you are in another call gt gt Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key The original call is automatically placed on hold and the incoming call becomes the active call Note If you wait too long the incoming call window is minimized and placed in the inactive call group along the bottom of the touch screen and the active call reappears in the window in the center of the touch screen To answer th
28. IP 650 670 and Polycom VVX 1500 Phones at POLYCOM ___http www polycom com support voice soundpoint_ip VolP_Technical_Bulletins_pu b html Attach a removable USB flash drive to your phone to do the following e Record and play back audio from your phone e Display images on your phone s idle screen You attach the USB flash drive to the USB port on the right side of your phone The USB port is behind a door you flip down VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows how to connect a USB flash drive to the USB port on the phone When you attach a USB flash drive to your phone the message Storage media attached displays The USB flash drive icon displays on the status a bar on the touch screen For information on how to record and play back audio see Recording Calls on page 4 17 and Playing Back Recorded Calls on page 4 23 For information on how to display the pictures on a USB flash drive on your phone s idle screen see Setting Up a Screen Saver on page 2 9 and Displaying the Pictures that are Stored on Your USB Flash Drive on page 2 14 Connecting Optional Headphones Attach headphones to your phone to listen to phone audio or recorded calls You attach the headphones to the 3 5mm connector on the side of your phone located behind a door you flip down The connector is an unamplified l
29. Portal to display on your idle screen you will see information feeds from the idle screen Restarting Your Phone Periodically you may need to restart your phone so the phone can accept a new configuration Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Call lists are automatically cleared when you restart the phone To restart the phone 1 Tap gt Settings gt Basic gt Restart Phone The Restart Phone screen displays The message Are you sure displays Wednesday February 4 1 47 PM 1952 Restart Phone N Ca EN Jack Jones at Milton Stone EN Teresa Swift ER Z Wong 2 If you still want to restart the phone tap the Yes soft key The restart process begins The process ends when the idle screen displays VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take Problems are grouped as fo
30. Search feature 2 55 ring tone updating for contacts 2 21 ring tone updating for phone 2 20 ringer volume adjusting 2 41 S screen saver setting up 2 9 screen saver stopping or disabling 2 13 screen adjusting 1 12 screen cleaning 1 31 Select key about 1 16 Select Video soft key 3 23 shared lines about 2 68 shared lines and rejecting calls 2 61 silent ring and answering calls 3 12 soft keys viewing hidden 1 26 speaker volume adjusting 2 41 speakerphone disabled about 3 8 3 13 Speakerphone key about 1 17 speakerphone placing calls with 3 8 special characters entering 1 29 1 30 special languages entering text in 1 29 Index 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone speed dial keys and buddies 4 13 keys assigning 3 38 keys updating 3 40 status indicators 4 13 using 3 10 stand adjusting 1 3 status indicators on Line Keys 1 20 4 16 indicators on Speed Dial Keys 4 13 updating My Status 4 6 swapping video 3 6 T target frame rate updating 2 33 text messaging using 4 1 text deleting 1 29 1 30 time and date display changing 2 3 display disabling 2 6 order changing 2 6 timeouts updating 2 37 touch screen cleaning 1 31 Transfer key about 1 17 transferring calls 3 25 troubleshooting audio problems 5 6 calling problems 5 5 controls problems 5 3 diagnostics 5 7 display problems 5 6 power a
31. THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied
32. Tap the menu item Use an arrow key to scroll to the menu item and then tap the Select soft key Press the dialpad key that corresponds to the item in a numbered menu list For example if an item has a number next to it press the corresponding number on the dialpad Select a field Do one of the following e Tap the field e Scroll to the field using the Up or Down arrow key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone If you want to Then do this Select a soft key Tap the soft key View additional soft keys Tap the More soft key Enable or disable fields Do one of the following e Tap the field name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled e Scroll to a field using the Up or Down arrow key and then use the Right or Left arrow key to toggle between Enabled or Disabled VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Entering Data and Editing Fields You can enter data and edit fields in these two ways e Using a keyboard that displays on the touch screen e Using the dialpad keys on the phone console Using the Keyboard on the Touch Screen You can use the phone s keyboard to quickly update field information To use the keyboard on the touch screen to enter or
33. Wednesday February 4 1 44 PM 1952 F z 9 1952 Ni Lauren Gates EN Jack Jones To Jack Jones 1950 N Milton Stone EN Teresa Swift EN ZWong a To access the top level soft keys for example Hold End Call Transfer and Conference tap the Back soft key To access the Stop and Pause soft keys again tap the Record soft key 3 To stop recording do one of the following Tap the Stop soft key Then tap the Back soft key to access the top level soft keys Or To end the call tap the Back soft key and then tap the End Call soft key Or Toend the call hang up Recording Conferences You can record conference calls in the same way as other calls with the following exceptions e All parties ina conference call are recorded If one of the conference parties presses that party is not recorded e When a conference call is placed on hold recording is paused You can place or answer other calls which will be recorded in the same file When the conference call is resumed recording of the conference resumes VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Pausing and Resuming Recording You can pause recording by tapping the Pause soft key When you tap the Resume soft key recording continues within the same wav file To pause a recording gt gt Tap the Pause soft key
34. a contact by doing one of the following e Tapping the contact s Speed Dial Key Not all contacts have a Speed Dial Key For information on Speed Dial Keys see Managing Speed Dial Keys on page 3 38 e Accessing the Speed Dial Information screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone To place a call to a contact using speed dial gt gt Do one of the following Tap the contact s Speed Dial Key The following figure shows the location of Speed Dial Keys on the touch screen Speed Dial Keys display Ew In the following figure Speed Dial Keys are assigned to Lauren Gates Jack Jones Milton Stone Teresa Swift and Z Wong Wednesday February4 1 30 PM 1952 m F 5 1952 EN Lauren Gates Jack Jones EN Milton Stone N Teresa Swift EN Z Wong New Call Forward a Or From the idle screen press the Up arrow key From the Speed Dial Information screen tap the contact Or Ifthecontact has a speed dial index number that is equal to or less than 99 enter the speed dial index number from the idle screen and then press on the phone console From the Speed Dial Information screen tap the Dial soft key The call is placed VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Answering Calls When
35. all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or tha
36. alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause har
37. by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and
38. call tap the Dial soft key To edit the phone number if necessary before you place the call or store the call details in your Contact Directory tap the Edit soft key To return to the call list tap the Back soft key Toremove the call from the list tap the Clear soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To store the contact in your local Contact Directory tap the Save soft key To view information about the call such as the phone number the time and duration of the call and the name of the caller tap the Information soft key 3 Tap to return to the idle screen Managing Contacts You can store a large number of contacts in your phone s local Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your local Contact Directory or if you can update it If your system administrator sets up Corporate Directory on your phone you may have read only access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add contacts from the Corporate Directory to your local Contact Directory For more informat
39. co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone The following figure shows a call with Joan Smith on hold The hold icon and the flashing red status indicator display on the Line Key Wednesday February4 1 30 PM 1952 Hold Joan Smith 1953 0 39 ll Resume f New Ca Transfer conterence Tap the Resume soft key or press If you have more than one call on hold tap the call you want to resume and then tap the Resume soft key If you tap the Line Key the first call in the inactive call group for the Line Key will automatically resume Note The Hold feature typically generates music or a beeping tone Therefore avoid placing a conference call on hold Multiple Calls on Hold Your phone displays all calls for a Line Key by displaying multiple windows on the screen The phone only displays the calls for one Line Key at a time The active call if any displays in a window in the center of the touch screen Held calls or incoming calls display in minimized windows above the phone s soft keys the inactive call group The Line Key associated with the displayed calls is green The Line Key displays a counter showing the number of calls for the Line Key If all the calls for a Line Key are inactive the status indicator for the Line Key glows red If the Line Key has an active call the status indicator glows green VolPon www voipon co uk sales
40. conference See Hosting Conference Calls on page 3 18 Holds an active call or resumes a held call See Placing Calls on Hold on page 3 16 Cancels ringing and directs incoming calls to your voice video mail if supported The button glows red when activated See Enabling Do Not Disturb on page 3 33 Headset Key Allows you to place and receive calls through an optionally connected headset The button glows green when headset mode is selected See Placing Calls on page 3 6 Answering Calls on page 3 12 and Ending Calls on page 3 15 Speakerphone Key Allows for hands free communication during calls The button glows green when speakerphone mode is selected See Placing Calls on page 3 6 Answering Calls on page 3 12 and Ending Calls on page 3 15 Allows you to access special applications using the Launch Pad For more information see Using the Launch Pad on page 4 30 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Ooo eme e Allows you to access local your phone and global your organization features Allows you to access local directories and call lists See Managing Contacts on page 2 44 and Using Call Lists on page 2 41 Allows you to access and manage instant voice and video messages See Accessing Voice and Video Mail on page 3 42 and Using Instant Messaging on page 4 1 Provide the 10 digits alphabetic
41. contrast and sharpness See Updating Camera Settings on page 2 32 Note When you adjust video settings the changes will affect the next call VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Updating Video Call Settings You can customize video in these ways e Disable video so that your phone does not transmit near site video for all calls e Choose to view all incoming video calls using a full screen layout To change the video settings 1 Tap gt Settings gt Basic gt Video gt Video Call Settings The Video Call Settings screen displays Wednesday February4 1 30 PM 1952 j Video Call Settings KN Auto Start Video Tx Enabled EN Lauren Gates EN Jack Jones Auto Video Full Screen BEE Ge j N Milton Stone ER Teresa Swift ER Zz Wong n 2 Tap and then adjust the following video settings Audio Start Video Tx This setting automatically enables your phone to transmit video at the start of all calls When disabled your phone will not automatically transmit video at the start of all calls and F will display next to near site video during video calls VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows what the touch screen looks like during a video call when the setting is disabled Wednesday Fe
42. e When the phone prompts you to answer an incoming call If you put an active call on hold recording pauses Recording continues if the called party puts you on hold Recording stops if all active calls end no matter who ends the calls If you press while recording only the called parties are recorded Tones and indications for example dialing of digits or ringing from another party s phone that occur before a call connects are not recorded Local tones and indications for example DTMF tones when dialing are not recorded However tones from another party s phone may be recorded You control recording by tapping the Start Pause Resume and Stop soft keys All active calls that occur on your phone between the time you tap the Start soft key and the Stop soft key are recorded alternating in the same wav file For example on October 4 2007 at 11 22 am you place a call to party A After party A answers you start recording the call While you speak with party A an incoming call arrives You place party A on hold and speak with party B When you finish speaking with party B you return to speaking with party A While speaking with party A again another incoming call arrives You place party A on hold and speak with party C When you finish speaking with party C you return to speaking with party A You end your call with party A and recording stops VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44
43. how to register your phone after you install it see Quick Tip 44011 Registering Standalone Polycom SoundPoint IP SoundStation IP and Polycom VVX 1500 Phones available at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Features of Your Phone The following figure shows the phone s primary hardware features CTT G VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Description 1 Handset and cord Provides audio output for calls that use the handset 2 Speakerphone Provides ringer and hands free speakerphone audio output To use the speakerphone see Placing Calls on page 3 6 Answering Calls on page 3 12 and Ending Calls on page 3 15 3 Headphone connector Allows you to connect headphones to the phone 4 USB connector Allows you to connect a USB flash drive to display pictures on your phone and to record and play back calls 5 LED indicator The LED flashes red to indicate the following e The software is booting e A message is waiting For more information see Accessing Voice and Video Mail on page 3 42 and Reading and Managing Instant Messages on page 4 2 The phone is in power saving mode slow flashing red For more information see Updating Power Saving Settings on page 2 34 Privacy Shutter Adjuster Opens and closes the privacy shutter For more information see Adjusting
44. in Microsoft Office Communicator and Windows Messenger Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence To view and change your presence see Updating Your Presence Settings on page 4 6 For more information on integrating with Microsoft Live Communications Server 2005 contact your system administrator To add a contact to your buddy list 1 Tap gt Features gt Presence gt Buddy Status Tap the Add soft key Enter the phone number of the contact p by Tap the Submit soft key 5 Tap to return to the idle screen To view and change your privacy list 1 Tap gt Features gt Presence gt Buddy Status gt Privacy List Tap the contact whose access you want to update Tap the Edit soft key p P Tap the Access field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the contact from seeing your presence The default for Access is Disabled 5 Tap to return to the idle screen For more information see the Microsoft Office Communicator and Windows Messenger documentation VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195
45. or the Left arrow key to view and select a call on hold The touch screen only displays calls for one Line Key at one time The calls that currently display on the touch screen are associated with the Line Key that is green To display and access the calls on another Line Key tap that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone The number of calls associated with a Line Key is indicated by a counter Hb on the Line Key A Line Key will either be green or blue Green Indicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call eroup The calls associated with a blue Line Key do not currently display on the touch screen Line Keys also have a status indicator a vertical bar on the far right of the Line Key eel The status indicator can be Handling Video Calls Note Solid green A dial tone is available dialing is in progress or a call is active Flashing green An incoming call Solid red A remote shared line is active Flas
46. reply to the message tap the Reply soft key see Sending Instant Messages on page 4 3 step 3 To delete the message tap the Delete soft key 3 Tap to return to the idle screen Sending Instant Messages When you send a message you can either select a message from a preset list of short messages for example Call me and Can t chat now or you can use the dialpad to type a custom message VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To send an instant message Note Screen options may vary with your application Instant messaging may be accessible with a single key press Contact your system administrator about this option 1 Do one of the following 1 Tap gt Instant Messages Tap Per gt Features gt Messages gt Instant Messages Press and then tap Instant Messages The Instant Messages screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to send the message from Then the Instant Messages screen displays Wednesday February4 1 44 PM 1952 Fe 7 A Instant Messages R 1952 1955 says EN Lauren Gates Jack Jones Got your message EN Milton Stone at Teresa Swift EN ZWong o go Back i New More A VolPon www voipon co uk sales voipon co uk Tel 44 0 1245
47. search for a contact in the local Contact Directory l Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 G og A aa i 1952 fan Lauren Gates 1951 EN Lauren Gates Directory m Jack Jones 1953 aN N Milton Stone I Milton Stone 1955 J EN Teresa Swift cQ Teresa Swift 1954 cl EN ZWong a ee ee ee 2 Tap the Search soft key Then enter the first few characters of the contact s first or last name and then tap the Search soft key again The screen displays a list of successful matches 3 Tap oe to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Searching for Contacts in a Corporate Directory Search for a contact by scrolling through the directory or entering specific search criteria Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the last person you viewed will display If you searched for a person the results of the last search you submitted will display To enable this feature press the Menu key and then tap Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency Tap Enabled tap the Select soft key and then tap the Back soft key To search
48. sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or
49. uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone To update the background picture 1 Tap PT gt Settings gt Basic gt Preferences gt Backgrounds The Backgrounds screen displays The following figure shows a sample Backgrounds screen Your screen will have the Default option as well as other options that your system administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File Wednesday February4 1 30 PM 1952 E Backgrounds N 1952 Ce Default EN Lauren Gates Jack Jones _ Local File aN l N Milton Stone EN Teresa Swift EN ZWong e ee ry 2 Tap the background image you want and then tap the Select soft key 3 Tap anm to return to the idle screen Setting Up a Screen Saver Note Adding a screen saver to your phone is an optional feature and may not be supported on your system For more information see your system administrator Note You may want to view your pictures like a slide show or just view one picture without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is the Picture Frame feature For more information see Displaying the Pictures that are Stored on Your USB Flash Drive on page 2 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
50. voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows one active call and four calls on hold for Line Key 1992 Wednesday February4 1 30 PM To Jack Jones EN Lauren Gates EN Jack Jones N Milton Stone Teresa swr Teresa Swift i Hold James S Hold Joan Smith HoldiJoan Smith _Holdisackiyn an Hold Jacklyn gt EN ZWong Miwon 1954 20 35 1959 20 43 20 52 SS 1955 To select a call on hold tap the call on hold New soft keys will display that apply to the selected call To resume the call tap the Resume soft key or press If there are more than three calls on hold tap or to display additional calls on hold You can also press the Right arrow key or the Left arrow key to select a call on hold To access the calls on another Line Key tap that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume Hosting Conference Calls You can create a conference with two other parties using the phone s local conference feature During a conference call your phone can exchange video with only one conference participant even if more than one participant can send video The participant with whom you exchange video depends on how you set up the conference You also have the option of choosing the participant with whom to exchange video see Managing Conferen
51. 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 3 Ifthe contact you want to save is not already highlighted tap the contact s entry The Contact screen displays Wednesday February4 1 30 PM 1952 Contact a Last Name Blue EN Lauren Gates e EN Jack Jones fi First Name Don J Milton St a Fhone Number 19606789043 xX J EN Teresa Swift EN Z Wong Pn e dirim 4 To save the contact to the local Contact Directory tap the Save soft key Saved displays on the screen Only the first name last name and phone number are saved If the contact already exists in your local Contact Directory Contact already exists displays 5 Tap to return to the idle screen Note You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information To view your Contact Directory see Managing Contacts on page 2 44 To update contact information see Adding Contacts Manually step 3 on page 2 47 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Searching for Contacts You can search for contacts in your local Contact Directory or ina Corporate Directory if this is set up on your phone Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To
52. 0 1245 808299 Customizing Your Phone Stopping and Disabling a Screen Saver You can stop a screen saver at any time and display the idle screen by tapping the touch screen After your phone is idle for the specified period of time the screen saver will start again You can disable a screen saver prevent it from starting even if your phone has been idle for the specified period of time by doing the following e Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and your phone has been idle for the period of time you specified e Disabling the Screen Saver setting When you disable the setting the screen saver will not display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Tap PT gt Settings gt Basic gt Preferences gt Screen Saver The Screen Saver screen displays 16 7 hr Wednesday February 4 1 30 PM va e 1952 Screen Saver R 1952 Screen Saver Enabled EN Lauren Gates Jack J Wait Time min EN EN Milton Stone EN Teresa Swift at 2 Wong a 2 Tap the Screen Saver field s highlighted box From the drop down list tap Disabled to disable the screen saver 3 Tap the Save soft key Tap to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Displaying the Pict
53. 0 1245 808299 Customizing Your Phone The following table shows the Line Key icons and status indicators that display for shared lines Line Key Icon Shared Line Status Line Key Status Indicator an B Active call Solid red Call or calls on hold Flashing red Wednesday February 4 1 30 PM 1952 i N 1953 Ni Lauren Gates N Jack Jones EN Milton Stone Q Teresa Swift New Call f Forward VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone This chapter provides basic operating instructions for the phone The topics include Handling Calls on page 3 2 Placing Calls on page 3 6 Answering Calls on page 3 12 Ending Calls on page 3 15 Redialing Numbers on page 3 15 Placing Calls on Hold on page 3 16 Hosting Conference Calls on page 3 18 Transferring Calls on page 3 25 Forwarding Calls on page 3 28 Enabling Do Not Disturb on page 3 33 Managing Speed Dial Keys on page 3 38 Accessing Voice and Video Mail on page 3 42 To customize your phone see Customizing Your Phone on page 2 1 To read about the phone s advanced features see Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator VolPon ww
54. 04 0600dsen ee euaads 1 2 ecm Cp Our WOM 2 ta6 der a eee ee te eek eed oon 1 3 Adjusune the Stan 4 2o462uonn os he gee eee e settee aes aso 1 3 Attaching Ferrite Clamps lt s srssceceasrerisrretsoisi ee a 1 5 Connecting Network and Power Sources 0040 1 5 Connecting the Handset and Handset Cord 1 8 Connecting Optional Components lt lt is04160c6i440n544censa cues 1 8 Adjusnng INe GCE secsrerierratt s SETE E EREEREER REEE heed 1 12 Adjus ne the Camera serspssesrermapaieh aede a E EN 1 13 Registering the None 2544441545000 nr ir eria EEE i 1 14 Features OF VOUT NONE 655 6444465655672 40 6141s eer 1 14 Before You Use Your Desktop Phone 23222549 245 954550e450084 560 1 18 Touch screen Components 64 56444 sees scastaedeseases een 1 19 PONEI ONS oscuro oe hoes oo oan ee ee ode eae 1 22 Navigating Menus Lists and Fields 04 1 24 Entering Data and Editing Fields lt i201tsecsesoeee odiwdvaeeds 1 27 Obtaining the Best Performance from Video Calls and CO O E 250050502 Ge Bocas roel ood Gee deek ee eee ee seers 1 31 Cleanine the Louch SCtCetl sae acateeubesee obese s ess ieee races 1 31 2 Customizing Your Phone ceeeeccceeeee 2 1 Contiguring Basic Series oo ienepenanecaeaees yeas rikit id iridis 2 2 Changime th Langtag s sroscerrertsrcrnradri imisi katra meni 2 3 Changing the Appearance of Time and Date 2 3 Enabling Headset Memory Mode
55. 195 Fax 44 0 1245 808299 Getting Started with Your Phone If you want to Then do this Enter numbers If a keyboard with numbers does not display tap RAPA Using the keyboard on the touch screen tap the number s you want You can also tap the abc ABC 123 or Abc soft keys to toggle between lowercase uppercase numerical and titlecase modes Enter special characters If a keyboard with special characters does not display tap amp 123 Using the keyboard on the touch screen tap the special character s you want Enter text in a special language lap the Latin Katakana Unicode Cyrillic or ASCII soft key to select the language you want The touch screen s keyboard changes to display the special language you chose Using the keyboard on the touch screen tap the character s you want Delete data you entered Tap Po Delete an entire field of data Double tap the field of data so that the data is highlighted Then tap _ L J 4 Toconfirm the updates tap VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information To use the dialpad keys to enter or edit data 1 Tap a field to select it 2 Enter the information Do the following If you want to Then do this Enter onl
56. 1952 R Lauren Gates N Jack Jones EN Milton Stone EN Teresa Swift EN Z Wong New Call f Forward VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Monitoring Buddies from the Buddy List If you can t monitor all your buddies from the idle screen because you have more buddies than available Speed Dial Keys use the Buddy Status list To monitor a contact in your buddy list gt gt Do one of the following Tap the Buddies soft key Or Tap o_o gt Features gt Presence gt Buddy Status The Buddy Status screen displays listing the status of all your buddies Wednesday February4 1 44 PM 1952 Pie Buddy Status El Lauren Gates Online A Lauren Gates N Jack Jones 2 Jack Jones Away oe Ni Milton Stone EN Teresa Swift ER Z Wong a Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone Any contact you add through your buddy list will appear as a contact
57. 4 1 Reading and Managing Instant Messages 4 2 pending Instant MESSIES sroreipacet rere rener EDERE EE ERS 4 3 Using Buddy Lists 20 40 rcouoretaneaeuetdea eee eden eeltaneaseneted 4 6 Updating Your Presence sets gape eaee ae ansacoreap neite 4 6 Manadine DUACICS o52ccecsngetencaeehenue ans obo neato sata aie 4 8 Monitoring DUGCICS 2 niuo0 itd eke etek Has bet eee ees 4 13 Integrating With Microsoft Live Communications Server 2005 4 14 Usine the busy Lamp Field 2 occas oy eeedg ths 088s e15e tessa npa 4 16 Kowd GANS oa25225c5edagatcsecnee aA ESTEET raS TS 4 17 Playing Back Record ed Calls ssrsrscrirespripit ipat pend run E anes 4 23 Usine the Launch Pad secreet arii teria iuta iania Eai u ce aad 4 30 Accessine Launch Fad sesrsscrisedcurertsart eh deedeeeotendes 4 30 Epabing My Into Portal sereressre tenda kinbe tnte sinta Ensa 4 32 Restarting XOU PHONE 44455 fee pirihi ei Stade iA E e bead 4 33 vii VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 5 Troubleshooting Your Phone eeeeeeeee 5 1 POWer anG manip 2ses424ce54ee40 dds tears nii REE ERENER 5 2 CORO 5 was oe eo 4 Pacis Baas Weathers eho a oe bee Beha bao aes 5 3 Access to Screens and OV SICWNS area bescseusca peraan Ei EE E 5 4 C peee bays E E E E E E EE eh ET EEE A 5 5 P eee ee ee ee eee eee eee ee ee ee E 5 6 NUGIO i eaetst een he hess ad enw od toe sh
58. 53 i an gt Joan Smith Ni Lauren Gates 1454 EN Jack Jones x EN Milton Stone ER Teresa Swift EX Z Wong VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone To set up a conference call with an active call and a call on hold Note You can only set up a conference with an active call and a call on hold if you only have one call on hold If you have more than one call on hold you have to set up a conference using the Conference key or soft key gt gt If you have an active call and a call on hold either on the same Line Key or a different Line Key tap the Join soft key The Conference screen displays Wednesday February4 1 44 PM 195 vy 1 B _ _i 209 Conference Moo 1952 GE ye Jack Jones HD Joan Smith EN Lauren Gates 1454 EN Jack Jones a oan j b EN Milton Stone EN Teresa Swift EN Z Wong Hold f End Call MEGEGC Split Video EG A conference is created with the active call the call on hold and yourself The conference call takes place on the Line Key from which you handled the last active call If the participant who was previously on hold can exchange video you will exchange video with that participant If the participant who was on hold cannot exchange video you will exchange video with the other participant Holding and Resuming Conference Calls Whe
59. 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone 2 Tap the New soft key enter the phone number URL or IP address to send the message to and then tap the Ok soft key The phone number URL or IP address you entered displays on the screen Wednesday February4 1 44 PM i 1952 EA y A ma Instant Messages R 1952 Enter message for 1955 EN Lauren Gates ER Jack Jones EN Milton Stone QI Teresa Swift Select if Edit F Back oe 3 Doone of the following To choose a pre scripted message tap the Select soft key From the Message Select screen tap the message you want Or To compose a custom message tap the Edit soft key and then enter your message For information on entering data see Entering Data and Editing Fields on page 1 27 4 Tap the Send soft key 5 Tap to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Using Buddy Lists Note Monitoring the status presence of contacts is an optional feature that your system administrator enables Your system may not support it For more information contact your system administrator A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Out to lunch or Busy and
60. A Se eke accdeee laa edocs ceedeeeoteaee 2 54 Updating Contacts in Your Local Contact Directory 2 56 Deleting Contacts from Your Local Contact Directory 2 58 Piacine Galleon Onac staakceaehieeeacrneh ER E eae 2 59 Managing Incoming Calls 24 oden cee neon eeneua agen e eens ee aees 2 60 Distinguishing Cans gncicncansuodusadactuaknetuaetasae aaa 2 61 Rejecttie Cale cadeaueus Se cere EREE sur EE E al aces sere 2 61 Diverting Calls gw bitaodeuwe debe eee ad ee ba ate he baie 2 63 Dy ote C uslomu za ONS ai 3 ganas Gee keie He eae eGo oe Hee bo eoeennes 2 64 Supporting Multiple LINES gc cndra tient ndeidedenenieeagags 2 64 Supporting Multiple Line Keys Per Line 2 67 Supporting Shared Lines 2 04 oide on tiaen dee eee kakita 2 68 3 Using the Basic Features of Your Phone 3 1 PONORA l eiatetec reds cheSeseach sess ceeba bah ied eased 3 2 Handine Video allie 2psssass teat rodde aiaa a esas 3 3 aee CANS ET EEE EE EEE EEE EE 3 6 Place Calls Usine the Hondect scicvistecesinegtutesapepeieases 3 8 Placing Calls Using the Speakerphone 04 3 8 Placing Calls Using the Headset toca su dewutns se ucetueeensnnces 3 9 Placing Calls Using Speed Dial isan a2 95 0 oem inn oho ne what ade 3 10 vi VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Contents ATEN T E ANG one giaes aa a ene E ew eeeues ene oe 3 12 Bogie Cas icacec
61. Adjusts the video image that displays in the window in the center of the touch screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the window to maintain the correct aspect ratio Full The video image is stretched to fill the window Crop Black bars do not appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that do not fit within the window are cropped To select the setting you want tap the field name and then tap the field s highlighted box From the drop down list tap the setting you want The default setting is Normal Video Screen Mode Full Screen Adjusts the video image that displays on the full screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the touch screen to maintain the correct aspect ratio Full The video image is stretched to fill the touch screen Crop Black bars do not appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that do not fit within the touch screen are cropped To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap the setting you want The default setting is Normal 3 Tap the Sav
62. Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies
63. Directory The Corporate Directory screen displays Wednesday February 4 1 30 PM 1952 E K EN Lauren Gates Jack Jones O Chen George 1961539429 EAU Corporate Directory Filtered EN Milton Stone A Clement Francois 1962539495 J K Teresa Swift Cooper Helen 1963539488 0 i K Z Wong r E Dial i View Search Back A 2 Tap the contact you want to call Or search for the contact see Searching for Contacts in a Corporate Directory on page 2 55 3 Tap the Dial soft key Managing Incoming Calls You can manage incoming calls from the contacts in your directory by doing the following e Setting up a distinctive ring tone for a contact e Rejecting calls from a particular contact by sending the call to your voice and video mail system If you do not have a voice and video mail system set up the call will still ring on your phone e Diverting calls from a particular contact to another party VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Distinguishing Calls You can customize your phone so that you can distinguish callers by certain ring tones For information on setting a distinctive ring tone for a particular contact see Setting Ring Tones for Contacts on page 2 21 Rejecting Calls You can customize your phone so that incoming calls from a particular p
64. ER Q Jack Jones __ Medium Backlight On Intensity EN Milton Stone El Low EN Teresa Swift E off EN ZWong Back Select gt 3 Tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is High VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 4 Tap Backlight Idle Intensity The Backlight Idle Intensity screen displays Wednesday February 4 1 30 PM 1952 P al 4 1 p x gt 52 Backlight Idle Intensity n Mss ian a Eiren cates fek sones R mi a Medium awns i S Back Select Q 5 Tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is Low 6 Tap Maximum Intensity The Maximum Intensity screen displays Wednesday February4 1 44 PM i E 1952 PEN gee Eo et a D Maximum Intensity a N q Miren cates q fek sones eH i A a f Swift ee VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 7 Tap the Up or Down soft keys to increase or decrease the backlight intensity 8 Tap the Ok soft key 9 Tap one to return to the idle screen Updating the Ring Tone You can select from many different ring types to distinguish lin
65. ETA i E lt gt a sen q Eiren cates Genes lt Qo a VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone To disable Do Not Disturb for a particular line 2 or press e The Line Select screen displays GS Wednesday February4 1 44 PM i a f 1952 e f Line Select El Line1 1952 Enabled 1951 ER Lauren Gates Line2 1951 Disabled j N Jack Jones EN Milton Stone EX Teresa Swift T m Set All Clear All Exit Select a Note You can automatically enable or disable Do Not Disturb for all lines To automatically enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the feature for all lines tap the Clear All soft key After you tap the Set All or Clear All soft key the idle screen displays VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the line for which you want to disable Do Not Disturb The Do Not Disturb screen displays R Wednesday February4 1 44 PM oS 1952 Ser gt Do Not Disturb A H 1952 Status Enabled e i EN Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift iv Disable Back a 3 Tap the Disable soft key Managing Speed Dial Keys You can associ
66. Full Screen Displays the video that is in the center of the screen on the full screen The PIP still displays in the corner but the soft keys are hidden Depending on the video endpoint you may or may not see the black bars VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To display the site in the center of the touch screen and to access soft keys again tap the touch screen outside of the PIP If you tap the PIP you will just swap the windows the sites display in Note You don t have to access the video soft keys to display video on the full screen During a video call tap the window in the center of the touch screen to display the site on the full screen To display the site in the center of the touch screen again tap the touch screen outside of the PIP If you tap the PIP you will just swap the windows the sites display in e Swap Switches the windows the sites display in For example the site in the PIP will display in the window in the center of the touch screen and the site in the window in the center of the touch screen will display in the PIP Note You don t have to access the video soft keys to swap the windows the sites display in During a video call tap the PIP to swap the windows the sites display in To swap windows again tap the PIP again If you want you can set up your phone to automatically display the far site
67. Jones cs EN Lauren Gates 1455 J EN Jack Jones N Milton Stone EN Teresa Swift I Hold James S i Hold Jacklyn EN Z Wong 1954 41 21 1955 41 39 z Hold End Call Transfer Conference Video E Note Instead of entering a phone number from memory you can access call lists directories and speed dial lists to display and dial numbers for you You can also redial numbers For more information see Using Call Lists on page 2 41 Managing Contacts on page 2 44 Placing Calls Using Speed Dial on page 3 10 and Redialing Numbers on page 3 15 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Place Calls Using the Handset Dialing Numbers Using the Handset To dial a number using the handset gt gt Do one of the following Note Pick up the handset and then enter the phone number Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key Or Enter the phone number tap the Dial soft key and then pick up the handset Dialing URLs or IP Addresses Using the Handset To dial a URL or IP address using the handset l 2 3 4 Pick up the handset Tap the URL soft key Enter the URL or IP address See Enterin
68. NGS IN THE SOFTWARE 2009 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 About This Guide Thank you for choosing the Polycom VVX 1500 phone The phone is a business media phone that combines advanced business telephony one touch video real time presence and integrated business applications into one seamless lifelike communications experience The phone provides a powerful yet flexible IP communications solution delivering excellent video and voice quality
69. Phone Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party To divert incoming calls from a contact to a third party 1 Tap a gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 Directory R 1952 ml Lauren Gates 1951 EN Lauren Gates a Jack Jones 1953 N ill at EN Milton Stone Q Milton Stone 1955 J EN Teresa Swift fas Teresa Swift 1954 jma EN Z Wong Dial i Edit Back Add More ar VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the contact for whom you want to transfer calls The Edit Contact screen displays Wednesday February4 1 47 PM 1952 y er Edit Contact Abciascii 2 First Name mith EN Lauren Gates Jack Jones Last Name stone Vl Q Milton Stone Contact 1955 W EN Teresa Swift Speed Dial Index 3 Y 4 EN ZWong i Save i abe Cancel Latin lt 3 Tap the Divert Contact field and then enter the number of the party to whom you want to divert the call 4 Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled 5 Tap the Save soft key 6 Tap to return to the idle screen System Customizat
70. Phone If your phone is set up with a single line The Forwarding Type Select screen displays lls Wednesday February 4 1 44 PM aW d rDo 1952 G ae Aa at L Forwarding Type Select Ses J N aen Gates No Answer Disabled ENI ER Miten Stone eit resa Swift 7 E Back Select A If your phone is set up with multiple lines the Line Select screen displays ha Mones El Busy Disabled Wednesday February4 1 44 PM 1952 E 6 a Line Select Se _ a y Line2 1951 Disabled ahs Jones Nera eae Tree eS Tap the line for which you want to disable call forwarding The Forwarding Type Select screen displays 2 Tap the forwarding type you want to change and then tap the Disable soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings To forward an incoming call to another party 1 While your phone rings tap the Forward soft key 2 Enter the phone number to forward the incoming call to Your phone displays the last number you forwarded calls to either statically or dynamically 3 Tap the Forward soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will re
71. TRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its
72. The high resolution color graphic display supplies content for call information multiple languages directory access and system status The phone supports advanced functionality including multiple call and flexible line appearances HTTPS secure provisioning presence custom ring tones and local audio and video conferencing Some of the key features include e Seven inch diagonal color touch screen Support for Polycom HD Voice technology e Privacy shutter for the video camera e Adjustable base display and camera angle e USB port for applications e Ability to use a Power over Ethernet PoE power source e Support for Electronic Hookswitch EHS with select partner headsets This guide provides everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your phone As well be sure to read the Parts List and Safety Notices sections in this guide before you set up and use the phone coe VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Contents About This Guide 1 0 2 0 cece cece ee ee eee eee dil 1 Getting Started with Your Phone 22eeeee 1 1 Pore UIGt ia cone cence toa sedyeneeee soe ereb S 1 2 Optional Accessories scc30144 240 25640 4
73. User Guide for the Polycom VVX 1500 Phone Note When you view Launch Pad applications either from Launch Pad or from the idle screen your phone is considered idle and a screen saver if set up will still display For more information on Launch Pad and viewing applications see Using the Launch Pad on page 4 30 You can set up a screen saver to display the pictures stored on a USB flash drive The screen saver will automatically start each time your phone is idle a certain amount of time You can stop the screen saver at any time and return to the idle screen by tapping the touch screen If your phone is idle again for a specified period of time the screen saver will start again To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone Your phone can only display the screen saver when the USB flash drive is attached to your phone For a list of supported USB flash drives see Technical Bulletin 38084 we Supported USB Devices for SoundPoint IP 650 670 and Polycom VVX 1500 POLYCOM Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html For information on stopping and disabling a screen saver see Stopping and Disabling a Screen Saver on page 2 13 To set up a screen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory o
74. V Teresa Swift Ea 24N0V2008_121031 wav Y A aua EN ZWong Rename f Delete Back Open a El 18NO0V2008_155028 wav 2 Tap the recording you want to rename delete or play back You can rename delete or play back the selected wav file by tapping the Rename Delete or Open soft keys 3 Tap i to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Playing Back Recorded Calls To play back a recorded call 1 Do one of the following Tap eo gt Browse Recordings A Or Tap meen gt Features gt Removable Storage Media gt Browse Recordings The Browse Recordings screen displays 16 7 hr Wednesday February4 1 47 PM 1952 Browse Recordings R 1952 El 15DEC2008_131535 wav EN Lauren Gates EN Jack Jones 18NOV2008_154141 way N Milton Stone El 18NOV2008_155028 wav J EN Teresa Swift EN Z Wong Rename f Delete Back Open a Ea 24N0V2008_121031 wav VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone 2 Tap the file you want to play back and then tap the Open soft key The filename you selected displays The length of the file in hours minutes and seconds and the size of the file also display 16 7 hr Wednesday February4 1 47 PM 1952 Se
75. a zA A d E i 52 15DEC2008_131535 wav Ni d s Length 0 10 33 19 MB sl Milton igi reas man fwon u 3 Tap the Play soft key Playing displays on the screen The position indicator in hours minutes and seconds above the progress bar changes as the file plays back in real time 16 7 hr Wednesday February4 1 47 PM oN 19452 a 57 1SDEC2008_131535 way Ms RU Gates fe Nis A Swift P anin Length 0 10 33 19 MB VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone While the recording plays you can do the following To pause the playback tap the Pause soft key Paused displays below the position indicator 16 7 hr Wednesday February4 1 47 PM 1952 By 1952 EN Lauren Gates Jack Jones 0 02 40 15DEC2008_131535 wav R Paused Length 0 10 33 19 MB EN ER Teresa Swift A Z Wong Resume Ms Back a To resume the playback tap the Resume soft key To stop playing back the file tap the Back soft key 4 Tap to return to the idle screen Answering a Call While Playing Back Recorded Calls If you are playing back a file and an incoming call arrives playback pauses and the phone rings If you don t answer your phone playback remains paused and you must tap the Resume soft key to contin
76. al Before you can access the applications under My Info Portal you have to sign up for a My Info Portal account Note Information you provide when you set up an account is securely transmitted using the HTTPS security protocol To enable My Info Portal 1 Tap gt Applications or press The Launch Pad s main window displays Note If you previously exited a Launch Pad application without first returning to the Launch Pad s main window or if a Launch Pad window times out the next time you access Launch Pad the last window you viewed will display not the Launch Pad s main window To display the Launch Pad s main window tap the Home or LaunchPad soft key 16 7 hr Wednesday February 11 4 51 PM Launch Pad N la Lauren Gates a _ EN Jack Jones Picture Frame My Info Portal N Milton Stone N Teresa Swift oe ee ee a 2 Tap the My Info Portal icon 3 From the My Info Portal Welcome screen tap Sign Up and then enter your account information For information on how to enter data see Entering Data and Editing Fields on page 1 27 4 After you enter your account information tap Sign Up VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone If you tap Main Menu you can now access the My Info Portal applications and then view the information you want If your system administrator has set up My Info
77. angle that is comfortable for you VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Adjusting the Camera To transmit video make sure you slide open the privacy shutter The following figure shows the privacy shutter centered above the touch screen Open the privacy shutter using the privacy shutter adjuster located along the top edge above the camera CEE ee You can adjust the angle of the camera by rolling the camera barrel located directly behind the camera lens The following figure shows how to adjust the camera up or down For information on adjusting your camera to achieve the best settings see Updating Camera Settings on page 2 32 and Obtaining the Best Performance from Video Calls and Conferences on page 1 31 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on
78. ariety of information feeds for example sports news weather stock and traffic My Info Portal demonstrates the use of web services with your phone using Polycom XML APIs Before you use My Info Portal you have to enable it see Enabling My Info Portal on page 4 32 Your system administrator can set up your phone so that you can view feeds from the idle screen as well as from Launch Pad Note When you view feeds either from Launch Pad or from the idle screen your phone is considered idle and a screen saver if it is set up will still display Accessing Launch Pad You access Launch Pad from the Applications menu To access applications using the Launch Pad 1 Tap gt Applications or press i The Launch Pad s main window displays By default the Picture Frame application if it is enabled for your phone and My Info Portal application display Your system administrator may have configured other applications or information to display Note If you previously exited a Launch Pad application without first returning to the Launch Pad s main window or if a Launch Pad window times out the next time you access Launch Pad the last window you viewed will display not the Launch Pad s main window To display the Launch Pad s main window tap the Home or LaunchPad soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone The f
79. articipants can hear each other but they cannot hear you The mute icon displays next to near site video To un mute the party tap the UnMute soft key Toselecta party as the active conference participant the participant with whom you will exchange video tap the participant and then tap the Select Video soft key To place a participant on hold tap the participant and then tap the Hold soft key The held participant cannot hear any participants and no participant can hear the held participant To return the participant to the conference tap the Resume soft key If the held participant taps the Hold soft key or presses oe on their phone the participant will still be held within the conference even if you tap the Resume soft key To place a conference call on hold see Holding and Resuming Conference Calls on page 3 21 Toremove a participant from the conference tap the Remove soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Handling Video During Conference Calls During a conference call that includes a video endpoint you can tap the Video soft key if you aren t managing a conference participant or press to display soft keys that allow you to start and stop near site video VIDEO display video on the full screen or swap the windows that near site and far site video display in For more informati
80. arty are immediately sent to your voice and video mail system If you do not have one set up the call will still ring on your phone Note Rejecting calls is not available on shared lines To send incoming calls from a particular contact directly to voice video mail 1 Tap P gt Features gt Contact Directory The Directory screen displays Directory Lauren Gates 1951 ca Jack Jones 1953 ar N Milton Stone Q Milton Stone 1955 J EN Teresa Swift IQ Teresa Swift 1954 EN Z Wong Dial ii Edit Back Add More a VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the contact whose information you want to update and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM 1952 f y z Edit Contact Abclascii s 1952 First Name mia EN Lauren Gates Jack Jones Last Name stone aN at Milton Stone Contact 1955 W y EN Teresa Swift Speed Dial Index 3 VY EN ZWong Save abe Cancel Latin a 3 Tap the Auto Reject field and then tap the field s highlighted grey box From the drop down list tap Enabled 4 Tap the Save soft key 5 Tap to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your
81. as Speed Dial Keys Wednesday February4 1 30 PM 1952 N Lauren Gates N Jack Jones EN Milton Stone Miewcan i Forward Your phone can be set up to have a combination of lines with a single Line Key and lines with multiple Line Keys VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows a phone set up with two lines 1952 and 1953 that are each assigned to a Line Key and a third line 1954 assigned to three Line Keys There is one available key that is set up as a Speed Dial Key Wednesday February4 1 30 PM 1952 be ER Lauren Gates New Call Forward eq l Fora am Supporting Shared Lines Note Shared lines is an optional feature and may not be supported on your particular system For more information contact your system administrator Note Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only You will still see a visual notification Your system administrator can set up your phone to support shared lines If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not on both Calls on shared lines can be transferred put on hold or added to a conference VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44
82. ate contacts with Speed Dial Keys for single touch dialing of frequently used numbers Speed Dial Keys display VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone The following figure shows a phone with two Line Keys 1951 and 1952 and four Speed Dial Keys assigned to Lauren Gates Jack Jones Milton Stone and Teresa Swift Wednesday February4 1 44 PM 1952 1951 EN Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift New Call f Forward When a new entry is added to the Contact Directory it is automatically assigned a speed dial index number as well as the next available position under the Line Key s The phone populates all available positions with the contacts that have the lowest speed dial index numbers Speed Dial Keys display consecutively according to the speed dial index number the lowest speed dial index number displays first To re order Speed Dial Keys see Updating Speed Dial Keys on page 3 40 For information on assigning or updating speed dial index numbers see Updating Contacts in Your Local Contact Directory on page 2 56 For information on placing calls using speed dials see Placing Calls Using Speed Dial on page 3 10 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Adding Speed Dial Keys Each time you ad
83. bruary4 1 30 PM 1952 J 0 31 A ee E 1952 To Jack Jones Ni Gates PY sida ed ra The following figure shows what the touch screen looks like when the far site has disabled the setting Wednesday February 4 1 30 PM EA n 2 To Jack Jones m Lauren Gates 1953 EN Jones Pons i video P Ei VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone To enable or disable this setting tap the Auto Start Video Tx field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled Note If you disable this setting you can still transmit video on a call by call basis To transmit video curing a specific call see Handling Video Calls on page 3 3 However your phone will not automatically transmit video at the start of the next call unless you enable the setting beforehand If you enable or disable this setting the change will affect the next call not the current call Auto Video Full Screen This setting automatically enables your phone to display far site video on the full screen when you answer a call from a video endpoint When you disable this setting far site video will display in the window in the center of the touch screen To enable or disable this setting tap the field name and then tap the field s highlighted box From the drop
84. cator e An audible alert if your phone is on hook Reading and Managing Instant Messages Messages display in the order they are received the first message received displays first To read instant messages Note Screen options may vary with your application Instant messaging may be accessible with a single key press Contact your system administrator about this option 1 Do one of the following Tap gt Instant Messages Tap Per gt Features gt Messages gt Instant Messages Press and then tap Instant Messages VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone The Instant Messages screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to retrieve messages from Then the Instant Messages screen displays Wednesday February4 1 44 PM i 1952 ew O Instant Messages R 1952 1955 says EN Lauren Gates f Jack Jones Got your message EN Milton Stone EN Teresa Swift EN ZWong iv Next Back New More a 2 From the Instant Messages screen you can do the following Tap the Next or Previous soft key to view a specific message The first message received displays first To create a new message tap the New soft key see Sending Instant Messages on page 4 3 To
85. ce Call Participants on page 3 22 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone During a conference you have access to the conference management feature This feature allows you to manage each participant in the conference call You C C an mute hold and remove individual participants as well as choose the onference participant with whom to exchange video For more information see Managing Conference Call Participants on page 3 22 This section provides the following instructions Setting Up Conference Calls on page 3 19 Holding and Resuming Conference Calls on page 3 21 Ending Conference Calls on page 3 22 Splitting Conference Calls into Two Calls on Hold on page 3 22 Managing Conference Call Participants on page 3 22 Handling Video During Conference Calls on page 3 25 Setting Up Conference Calls Note Your system administrator configures the maximum number of parties allowed in a conference call The default value is three including yourself For more information contact your system administrator You can set up a conference in one of two ways Note Using the Conference soft key or The participant with whom you will exchange video is the participant you most recently added to the conference if the party can exchange video Using the Join soft key if you have an active call and one call on hold on the same or anot
86. characters and special characters available in context sensitive applications Before You Use Your Desktop Phone Note Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide Before you use your phone you need to understand the touch screen layout which icons display on the touch screen how to navigate menus and fields and how to enter data You also need to know how to obtain the best performance when you conduct video calls and conferences This section describes the following Touch Screen Components on page 1 19 e Phone Icons on page 1 22 e Navigating Menus Lists and Fields on page 1 24 e Entering Data and Editing Fields on page 1 27 e Obtaining the Best Performance from Video Calls and Conferences on page 1 31 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Touch Screen Components The following figure shows what displays on the touch screen 17 7 hi EN Lauren Gates A A IN ns KQ F Jack Jones r a ies Q 7 Milton Stone o AY fs A Teresa Swift u Hold James S Hold Joan Smith Hold Jacklyn gt NI Z Wong 1954 20 35 59 20 43 955 20 52 ai p VE a Hold End Call Transfer Conference Video O 6 Oo e
87. co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 desktop phone The topics include e Using Instant Messaging on page 4 1 e Using Buddy Lists on page 4 6 e Using the Busy Lamp Field on page 4 16 e Recording Calls on page 4 17 e Playing Back Recorded Calls on page 4 23 e Using the Launch Pad on page 4 30 e Restarting Your Phone on page 4 33 To customize your phone refer to Customizing Your Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Using Instant Messaging Note Instant messaging is an optional feature that your system administrator enables Your system may not support it For more information contact your system administrator You can send and receive instant messages using your phone Instant messaging is supported in real time VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Your phone may indicate instant messages by the following e Anicon on the status bar The icon has a counter indicating the number of unviewed messages you have e Anicon SU next to the Line Key e A fast flashing LED indi
88. d 30 most smooth The default rate is 25 Brightness Level sets how bright near site video will be Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 dimmest and 6 brightest The default level is 3 User Guide for the Polycom VVX 1500 Phone Saturation Level sets how much color near site video displays Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 lowest and 6 highest The default level is 3 Contrast Level sets the difference in brightness between the light and dark areas of near site video Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 no contrast increase and 4 noise reduction contrast The default level is 0 Sharpness Level sets the clarity of detail in near site video Tap the Up or Down soft key to set the level and then tap the Save soft key You can set a level between 0 lowest and 6 highest The default level is 3 Flicker Avoidance adjusts the flickering caused by AC power of near site video captured by the camera sensor Tap the Select Environment field s highlighted box From the drop down list tap Auto to automatically detect flicker 50 Hz flicker avoidance for Europe and Asia or 60 Hz flicker avoidance for North America Then tap the Save soft key The default
89. d a contact to your Contact Directory a speed dial index number is automatically assigned to the contact If a position is available under the Line Key s the contact is automatically assigned to it and you can place a call to the contact by tapping the Speed Dial Key To assign a new Speed Dial Key 1 Tap gt Features gt Contact Directory 2 Tap the Add soft key 3 Add contact information for the new contact see Adding Contacts to Your Local Contact Directory on page 2 46 The speed dial index can be any value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays y Polycom recommends that you assign speed dial index values consecutively For example if you assign the third position to the speed dial index value 2 assign POLYCOM the fourth position to the speed dial index value 3 4 Tap the Save soft key 5 Tap to return to the idle screen Updating Speed Dial Keys Update a Speed Dial Key to remove or re order the Speed Dial Keys on your phone You update a Speed Dial Key by updating a contact s speed dial index number If you delete a speed dial index number for a contact the contact s Speed Dial Key is replaced by the contact who has the closest speed dial index number VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
90. d call yet tap the missed call icon E that displays on the status bar on the touch screen To view the placed calls list press the Right arrow key Managing Call Lists You can clear all the records in a call list or just one record You can also choose a record in a list and return the call store the call details in your local Contact Directory or view detailed information about the particular call VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone To manage a call list 1 Tap PT gt Features gt Call Lists The Call Lists screen displays Wednesday February4 1 30 PM Call Lists N mMer N l ER Jack Jones Received Calls ba EN Milton Stone 3 EAE Oe EN Teresa Swift 4 Clear pm ER z Wong Back Select lt 2 Do one of the following Toclear the records in a call list tap Clear and then tap either Missed Calls Received Calls or Placed Calls A message displays indicating that the call list is cleared For example Missed Calls Cleared Note To manually clear all calls in all call lists restart the phone See Restarting Your Phone on page 4 33 To view and manage a call list tap either Missed Calls Received Calls or Placed Calls Your call list information displays To manage your call list tap one of the calls in the list You can do the following To place the
91. d then tap Features gt Presence gt Watcher List To block or unblock a contact from viewing your status 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 z b E Directory N EN Lauren Gates Jack Jones 1953 aN Lauren Gates 1951 za EN Milton Stone I Milton Stone 1955 K Teresa Swift EX Z Wong a ae eee ca Teresa Swift 1954 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the contact you want to block or unblock The Edit Contact screen displays Wednesday February4 1 47 PM 1952 b g ea Edit Contact Abclascii N FirstName mith EN Lauren Gates Jack Jones Last Name stone aN IN Milton Stone Contact 1955 W i EN Teresa Swift Speed Dial Index 3 Y a __ __ 4 EN ZWong i Save f abe Cancel Latin a 3 Tap Block Buddy and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled When Block Buddy is enabled the contact cannot watch your status The contact will display in your Blocked List When Block Buddy is disabled the contact can watch your status The contact will display in your Watcher List The default for Block Buddy is Disabled 4 Tap the Save soft key 5 Tap acm to return to the idle scre
92. displays If you attach an unsupported USB device the message Unsupported USB device attached appears Polycom recommends that you do not remove the USB device while playing back files There is a small probability that the USB device itself may be damaged by this POLYCOM action Note If you connect your USB device to your phone and the message Unsupported USB device attached displays contact your system administrator about which USB devices are supported To see a list of supported USB devices to record phone audio see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VolIP_Technical_ Bulletins _pu b html This section includes information on e Browsing Recorded Calls e Playing Back Recorded Calls e Answering a Call While Playing Back Recorded Calls VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone Browsing Recorded Calls To browse the recorded files 1 Do one of the following Tap e gt Browse Recordings A Or Tap Per gt Features gt Removable Storage Media gt Browse Recordings The Browse Recordings screen displays 16 7 hr Wednesday February4 1 47 PM 1952 1952 El 15DEC2008_131535 wav EN Lauren Gates Browse Recordings N EN Jack Jones 18NOV2008_154141 way EN Milton Stone
93. down list tap Enabled or Disabled The following figure shows what displays when you enable your phone to display far site video on the full screen when you answer a call from a video endpoint Depending on the video endpoint you may or may not see black bars VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appearance of video images so that the video that displays in the window in the center of the touch screen and on the full screen display normal full or cropped images Note Depending on the video endpoint black bars may appear on the top bottom or sides of the video image To update the way video displays in the window in the center of the screen and on the full screen 1 Tap gt Settings gt Basic gt Video gt Video Screen Mode The Video Screen Mode screen displays 1952 E Yideo Screen Mode s 1952 Wednesday February4 1 30 PM 7 Video Screen Mode Window Normal EN Lauren Gates EN Jack Jones Video Screen Mode Full Screen Normal N Milton Stone EN Teresa Swift EN ZWong m VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 2 Tap and then adjust the following settings Video Screen Mode Window
94. e LAN cable is not properly Do one of the following steps is Down connected e Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Tap gt Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is active To attempt re registration to the call server reboot your phone For more information see your system administrator VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Troubleshooting Your Phone Calling Symptom Corrective Action There is no dial tone Power is not correctly applied to Do one of the following steps the phone e Check that the display is illuminated e Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable lf using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of Do one of the following steps the audio paths e Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present on other paths If the dial tone exists on another path connect a different handset or headset to isolate the problem The phone does not ring R
95. e Managing Incoming Calls on page 2 60 e System Customizations on page 2 64 Some customizations of your phone are performed by your system administrator These include e Supporting Multiple Lines on page 2 64 e Supporting Multiple Line Keys Per Line on page 2 67 e Supporting Shared Lines on page 2 68 To read about the phone s basic features see Using the Basic Features of Your Phone on page 3 1 To read about the phone s advanced features see Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu The topics include e Changing the Language on page 2 23 e Changing the Appearance of Time and Date on page 2 3 e Enabling Headset Memory Mode on page 2 7 e Using Electronic Hookswitch on page 2 8 e Updating the Background Picture on page 2 8 e Setting Up a Screen Saver on page 2 9 e Stopping and Disabling a Screen Saver on page 2 13 e Displaying the Pictures that are Stored on Your USB Flash Drive on page 2 14 e Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone on page 2 16 e Changing the Backlight Intensity on page 2 17 e Updating the Ring Tone on page
96. e incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place the active call on hold and then tap the Answer soft key To answer an incoming call on a shared line 1 Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key 2 Tap the Hold soft key or press on VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Note If you wait too long the incoming call window is minimized and placed in the inactive call group along the bottom of the touch screen and the active call reappears in the window in the center of the touch screen To answer the incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place the active call on hold and then tap the Answer soft key Anyone on another phone configured to use the same shared line may take the call by tapping the Line Key associated with the held call represented by a flashing red status indicator Ending Calls To end a call gt gt Do one of the following Tap the End Call soft key Ifyou are in handset mode replace the handset Ifyou are in speakerphone mode press EA Ifyou are in headset mode press er HEADSET Redialing Numbers Redial a number by pressing or accessing your placed calls list To redial the last call placed from y
97. e peo 1 Status bar The following icons can display amp Messages waiting 4 Missed calls E Do Not Disturb enabled USB flash drive attached and idle Qe flash drive attached and busy Headphones attached VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone rue tests Active call window Displays the active call During a video call the active call window can display the near site or the far site Inactive call group Displays calls on hold as well as incoming calls that are not immediately answered Soft keys Keys on the touch screen you can tap to access phone functions The keys are automatically labeled to identify their context sensitive functions Main Menu key Opens the Main Menu Line Keys and See Line Key in this table Speed Dial Keys See Speed Dial Keys in this table Speed Dial Keys Use these keys to activate up to five speed dials that can be assigned to your phone Use a Speed Dial Key to quickly dial a contact Speed Dial Keys display sl For more information on Speed Dial Keys see Placing Calls Using Speed Dial on page 3 10 and Managing Speed Dial Keys on page 3 38 Line Key status indicator A Line Key can have one of the following status indicators Solid green A dial tone is available dialing is in progress or a call is active Flashing green An incoming call Solid red A remot
98. e shared line is active or the buddy associated with the Speed Dial Key has a status that is either Offline or Do Not Disturb Flashing red A call one or more is on hold on a private or shared line or the buddy associated with the Speed Dial Key has a status that is Busy Be Right Back Away or Out to Lunch VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone O ee o o Line Key Use these keys to activate up to six lines that can be assigned to your phone When the phone is idle Line Keys display one of the following for registered private lines for registered shared lines for unregistered lines EZA or lines that have the Always call forwarding type enabled AR lines that have Do Not Disturb enabled Line keys are either blue or green e Green lIndicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call group The calls associated with a blue Line Key don t currently display on the touch screen For more information on lines and Line Keys see System Customizations on page 2 64 For information on icons that display when your phone has a call see Phone
99. e soft key Updating the Way the PIP displays You can update the way the PIP displays For example when you are in full screen mode i e viewing the far or near site on the full screen you can disable the PIP so the PIP doesn t display When you are in full screen mode you can also enable the PIP to display next to side by side mode rather than over PIP mode the full screen video VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows the PIP disabled in full screen mode Depending on the video endpoint you may or may not see black bars The following figure shows the PIP when it displays next to side by side mode rather than over full screen video AJ yen is VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone The following figure shows the PIP when it displays over PIP mode rather than next to full screen video Depending on the video endpoint you may or may not see black bars To update the way the PIP displays l Tap gt Settings gt Basic gt Video gt Local Camera View The Local Camera View screen displays Wednesday February4 1 30 PM 1952 7 _ S Local Camera View oi 1952 ore ies ones Local Camera View Mode Full Screen Side by Side ier Stone TY aail
100. edit data 1 To update a field tap the field The keyboard icon displays next to the screen title The following screen shows the keyboard icon next to the screen title Wednesday February 4 1 30 PM i 1952 Ft ae ie a tD 1952 EN Jack Jones Last Name Add To Directory Abciascii aa R N Milton Stone Contact doul EN Teresa Swift A z Wong i Save abe Cancel Latin a Speed Dial Index 2 Tap a The keyboard displays on the touch screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows the keyboard that displays on the touch screen when you update a directory entry Wednesday February 4 1 44PM f 1952 6 3 Enter the information Do the following If you want to Then do this Enter uppercase A characters 1 Ifa keyboard with characters lowercase a characters or a l combination of uppercase and does not display tap less lowercase characters on the keyboard 2 Tap the abc ABC 123 or Abc soft keys to toggle between lowercase uppercase numerical and titlecase modes 3 Using the keyboard on the touch screen tap the letter s you want You can also tap or to toggle between entering characters in uppercase mode or lowercase mode VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808
101. em administrator can change this Speakerphone volume settings will be maintained across calls Using Call Lists Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries 1 If you miss one or more calls the status bar will display an icon E with a counter indicating the number of new missed calls you have To view information about the missed call s tap the icon on the touch screen or navigate see Viewing Call Lists on page 2 42 to your Missed Calls list After you view the missed calls the icon on the touch screen disappears The following figure shows the missed calls icon on the touch screen Wednesday February 4 1 30 PM EN Lauren Gates aN Jack Jones N Milton Stone aN Teresa Swift EN ZWong New Call if Forward Ea VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Viewing Call Lists You can access any call list from the Call Lists menu or you can quickly access missed calls from the idle screen To view a call list gt gt Do one of the following e Tap gt Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or e From the idle screen use these shortcuts To view the received calls list press the Left arrow key To view the missed calls list press the Down arrow key Or if you haven t viewed a recently misse
102. eme eran E eter ad eR eens ted 3 15 Redialine NUMDETS 20 o eerie 2 ance 6aee iEn eeni eels 3 15 Piacine Calle ono vsu5c3s2ce2geudsaeret sen eves penne deaeueds 3 16 Hosting Conterence Calls 2 taccen nen ute Soames noes se totp aie es 3 18 petine Up Commenence Calls ssrrrissaset piri seen Inanir epii 3 19 Holding and Resuming Conference Calls 4 3 21 Ending Conference Calls a2 ben cu sucked cea aand eene dene bg 3 22 Splitting Conference Calls into Two Calls on Hold 3 22 Managing Conference Call Participants 4 3 22 Handling Video During Conference Calls ojcascttevesiatadues 3 25 Taane e CaS vires tera een teehee ete Leese soe da teceon ses 3 25 Porwvandine Calle osccscneaaeege ati eees ee nie oe 855 en ee 4 458 oe 3 28 Forwarding Calls Slalicall a ct 2esucee secretar arira aeee aai 3 29 Forwarding Calls Dynamically i 4s cccbevevotirieheseetsraere 3 33 Enabling Do Not Disturb jadtssnei dont abatsaeteias oetaeeeb dese 3 33 Multiple Lines and Do Not Disturb ous 62 sige 4 fasheeasms de 3 34 Manacine Speed Dial Keys an 2 54 oem we rhe eh ans ohn hee go tairi 3 38 Modine Speed Dial KEYS 22 12434442454 e hewn taewes itri nates 3 40 Updating Speed Dial Keys aiecebsns ce dscerdd shuded nets ibaki 3 40 Accessing Voice and Video Mail ao 00 cnet areneiveeaenesnaress 3 42 4 Using the Advanced Features of Your Phone 4 1 Usine Inen Mesag iin sient ade ae bogs irit irnir oes sowie
103. en Note You can use your Blocked List to unblock a contact rather than updating the Contact Directory Press the Menu key and then tap Features gt Presence gt Blocked List From the Blocked List screen tap the contact you want to unblock and then tap the Unblock soft key The contact can now watch your phone and will display in your Watcher List VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone Monitoring Buddies You can monitor the status of all the contacts in your buddy list from the idle screen if your buddy has a Speed Dial Key or from the Buddy Status list Monitoring Buddies from the Idle Screen Your phone automatically assigns a buddy to a Speed Dial Key if one is available The Speed Dial Key displays an icon and status indicator a vertical bar on the far right of the key that indicate the buddy s status The following table shows the presence icons and status indicators that display on the Speed Dial Key to indicate a buddy s status Buddy Status Speed Dial Key Icon Online fay No indicator Busy Do Not Disturb amp Solid red Away Be Right Back Flashing red Out to Lunch Offline py Solid red The following figure shows a phone that is monitoring two buddies Lauren Gates and Jack Jones Lauren Gates is Online and Jack Jones is either Away Out to Lunch or Be Right Back Wednesday February 4 1 44 PM
104. es oot ann ae eee sence staat 5 6 Testine Phone Hardware 2 45 25400 500 652 5500420 89 teati niiae oseas 5 7 Safety Notices 00 c cece eee eees Safety Notices 1 ie e ee eee Index 1 End User License Agreement for Polycom Software vili VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 phone The topics include e Parts List on page 1 2 e Setting Up Your Phone on page 1 3 e Registering the Phone on page 1 14 e Features of Your Phone on page 1 14 e Before You Use Your Desktop Phone on page 1 18 e Cleaning the Touch Screen on page 1 31 To customize your phone see Customizing Your Phone on page 2 1 To read about the phone s basic features see Using the Basic Features of Your Phone on page 3 1 To read about the phone s advanced features see Using the Advanced Features of Your Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Parts List The following components are included in your Polycom VVX 1500 phone package Check to ensure that you have received each item If you are missing any items contac
105. es or to distinguish your phone from your neighbor s phone You can also set distinctive incoming ring tones for contacts in your local directory so you can identify callers when your phone rings Selecting a Ring Tone for Your Phone You can choose a distinctive ring tone for your phone to identify if when it rings Or you can choose distinctive ring tones for different lines on your phone To select a ring tone for your phone or a specific line 1 Tap P gt Settings gt Basic gt Ring Type The Ring Type screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to which to apply the ring type Then the Ring Type screen displays Wednesday February4 1 44 PM 1952 E Ring Type gf EI _ Silent Ring JR EN Lauren Gates EN Jack Jones n Milton Stone E Low Double Trill N EN Teresa Swift EN ZWong gt Pay a Back Select eS EJ Medium Trill VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 2 Tap the ring type you want and then tap the Select soft key To hear the ring type before you change it tap the Play soft key The default ring type is Low Trill 3 Tap acm to return to the idle screen Note If you set up your phone with a silent ring tap the ringing Line Key or the Answer soft key to answer the call If your handset is o
106. ff hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Setting Ring Tones for Contacts Note Your company s settings may override this feature For more information contact your system administrator You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 Directory 5 i EN Lauren Gates m Jack Jones 1953 y ea aE N Milton Stone Q Milton Stone 1955 J N Teresa Swift EN Z Wong oa a ee ca Teresa Swift 1954 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the contact for whom you want to assign a distinctive ring tone and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM 1952 f E A F Edit Contact Abciascii First Name Mite EN Lauren Gates Jack Jones Last Name Stone N Q Milton Stone Contact 1955 YY A EN Teresa Swift Speed Dial Index 3 Y __ EN ZWong Save abc Cancel Latin a 3 Tap the Ring Type field and then enter a number corresponding to one of the ring types available Note To exit this screen and determine t
107. for a contact in the Corporate Directory 1 Tap gt Features gt Corporate Directory The Corporate Directory screen displays Wednesday February 4 1 30 PM al i TE 1952 FAE DA i _ i Corporate Directory Filtered R 1952 1 Blue Don 19606789043 9 EN E EN Jack Jones fan Chen George 1961539429 0 EN Milton Stone fan Clement Francois 1962539495 J EN Teresa Swift A zZ Wong Dial View Search Back a GQ Cooper Helen 1963639488 2 Tap the Search soft key Then enter the first few characters of the contact s first or last name and then tap the Submit soft key The screen displays a list of successful matches a 3 Tap ie to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory You cannot update information for contacts in your Corporate Directory To update a contact in your local Contact Directory 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM Directory N a Lauren Gates 1951 EN Lauren Gates m Jack Jones 1953 EN ze Milton Stone Q Milton Stone 1955 W xX J Teresa Swift ca Teresa Swi
108. ft 1954 Y A am EN Z Wong Dial f Edit Back Add More a 2 Tap the contact whose information you want to update Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 54 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 3 Tap the Edit soft key The Edit Contact screen displays Edit Contact Abclascii N EN Lauren Gates Jack Jones Last Name Stone EN KQ Milton Stone Contact 1955 Y ER Teresa Swift Speed Dial Index 3 y i Save i abe Cancel Latin A 4 Update the contact information For information on the fields you can update see Adding Contacts Manually step 3 on page 2 47 5 Tap the Save soft key 6 Tap es to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory but not from your Corporate Directory To delete a contact from the local Contact Directory 1 Tap PT gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 i 3 7 ns R 1952 1 Lauren Gates 1951 EN Lauren Gates Directory Jack Jones qh Jack Jones 1953 aN ae A Milto
109. g Data and Editing Fields on page 1 27 Tap the Send soft key Placing Calls Using the Speakerphone Note If your speakerphone does not work your system administrator may have disabled the speakerphone on your phone You must handle calls using the handset or a headset If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touch screen after you press the SP PHONE key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Dialing Numbers Using the Speakerphone To dial a number using the speakerphone gt gt With the handset on hook do one of the following Tap the New Call soft key or the Line Key or press to obtain a dial tone Then enter the phone number Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key Or Enter the phone number and then tap the Dial soft key or the i a Line Key or press Dialing URLs or IP Addresses Using the Speakerphone To dial a URL or IP address using the speakerphone 1 Tap the New Call soft key or the Line Key or press l 2 Tap the URL soft key 3 Enter the URL or IP address See Entering Data and Editing Fields on page 1 27 4 Tap the Send
110. g Ferrite Clamps Your phone package includes two ferrite clamps You must attach a ferrite clamp to the network cable and to the computer cable if you are connecting a computer to your phone before you attach the cables to your phone To attach a ferrite clamp to the network cable or PC cable gt gt Clamp a ferrite clamp around the cable Connecting Network and Power Sources Note Before you connect the network cable to your phone make sure you attach a ferrite clamp to the cable see Attaching Ferrite Clamps above There are two ways to connect your phone to the network and a power source Your system administrator will advise you which method to use If your phone is already connected to the network and a power source go directly to Connecting the Handset and Handset Cord on page 1 8 You can use one of the following methods e Connecting the Phone Using a Power Over Ethernet Source e Connecting the Phone Using AC Power VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable the phone can be powered from a Power over Ethernet PoE compliant switch or hub Power over Ethernet is the default connection for your phone The following figure shows how to connect the phone using a PoE source To connect the phone using a P
111. g the brightness contrast and sharpness levels of the video image These settings affect how near site video displays on your phone and on other phones Note If you place your phone so that the camera faces a bright light source for example a bright window you may need to increase the camera s brightness contrast and sharpness levels so the far site can see you better To see how you will look to the far site view the PIP VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone To change the clarity of near site video 1 Tap P gt Settings gt Basic gt Video gt Camera Settings The Camera Settings screen displays Camera settings ER Target Frame Rate Brightness Level El Saturation level El Contrast level Wednesday February 4 1 30 PM 1952 a EZ 5 1952 EN Lauren Gates EN Jack Jones N Milton Stone EN Teresa Swift EN ZWong m a 2 Tap and then adjust the following camera settings Note If your camera points to a bright light source increase the brightness contrast and sharpness levels so the near site will be more clear VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Target Frame Rate sets how smooth near site video displays Tap the Up or Down soft key to set the rate and then tap the Save soft key You can set a rate between 5 least smooth an
112. g to local directory 2 46 2 51 2 52 calling 2 59 2 60 deleting 2 58 saving from Corporate Directory 2 53 searching for 2 54 2 55 setting unique ring tones for 2 21 updating 2 56 viewing 2 44 2 45 Index 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Corporate Directory about 2 44 calling from 2 60 and Retain Search feature 2 55 saving contacts to local directory 2 53 searching for contacts in 2 55 viewing contacts in 2 45 D data entering 1 27 date and time display changing 2 3 Delete key about 1 16 deleting text 1 29 1 30 dialpad keys about 1 18 Dir key about 1 18 directory See Contact Directory or Corporate Directory divert contact setting 2 49 2 64 diverting calls 2 63 DND key about 1 17 Do Not Disturb enabling 3 33 E electronic hookswitch 2 8 ending calls 3 15 F Far Mute soft key 3 23 far site video choosing in conference calls 3 22 displaying on full screen 2 27 3 5 swapping with near site 3 6 ferrite clamps attaching 1 5 fields enabling and disabling 1 26 selecting 1 25 updating 1 27 flash drive connecting to phone 1 9 flash drives supported 1 9 flicker avoidance adjusting 2 34 forwarding calls 3 28 H handset answering calls with 3 13 connecting 1 8 placing calls with 3 8 handsfree mode disabled about 3 8 3 13 headphones connecting 1 10 Index 2 VolPon www voipon c
113. he Best Performance from Video Calls and Conferences Use these tips when you host a video call or conference Check the near site video to make sure it is clear bright and sharp For information on adjusting camera settings see Updating Camera Settings on page 2 32 Use the handset or a headset if you are in an open environment Be aware of latency when speaking Avoid bright lights or windows behind you backlight If the camera faces a window or bright lights you may have to adjust the camera settings To adjust camera settings see Updating Camera Settings on page 2 32 Avoid wearing bright colors all light or all dark clothing or busy patterns such as small checks or narrow stripes Light pastels and muted colors look the best on the screen Mute the microphone if you have to cough move or shuffle papers etc In a conference call mute your microphone when you are not speaking especially in noisy environments Avoid tapping the microphone or rustling papers near the microphone Make sure that you can see and hear the far site participants Speak in your normal voice without shouting Use natural gestures when you speak Cleaning the Touch Screen Periodically you may need to clean the touch screen Fingerprints tend to show up more on a color display Before you clean the touch screen disable the screen so you do not activate phone features while you wipe the glass While the touch screen is disabled al
114. he Divert Contact field and then enter the phone number of the third party to which you want this contact s calls sent You can enter a maximum of 32 characters VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Optional Tap the Auto Reject field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your voice and video mail system if one is set up Note If you do not have a voice and video mail system set up enabling the Auto Reject field will have no effect Each time the contact calls your phone will ring unless you choose to divert the contact s calls or enable call forwarding or Do Not Disturb on your phone Optional Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Divert field to enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field Optional Tap the Watch Buddy field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Watch Buddy field
115. he number associated with a ring type press the Menu key twice and then tap Settings gt Basic gt Ring Type Each ring type has a number associated with it 4 Tap the Save soft key 5 Tap to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Disabling and Stopping Video You can disable or stop the transmission of near site video However you cannot disable or stop far site video If your phone receives far site video your phone always displays far site video By default your phone always transmits near site video unless you do the following e Stop the transmission of near site video on a call by call basis During a call you can choose to start and stop video at any time For more information see Handling Video Calls on page 3 3 e Disable your phone from automatically transmitting near site video at the start of all calls If you disable your phone in this way you still have the option to start and stop video during the call For more information see Updating Video Settings below If you stop or disable video Zi will display next to near site video The following figure shows what the touch screen looks like when you stop or disable video gp f i d J ih yf a hall are irs Ni Lauren Gates EN Jack Jones EN Milton Stone IN Teresa Swift Z Wong Start Video Full Screen Swap
116. her Line Key The participant with whom you will exchange video is the party who was previously on hold if the party can exchange video If the site for which you view video changes to a different site after you set up a conference the message Video can only be active with one party at a time displays To choose the participant with whom to exchange video see Managing Conference Call Participants on page 3 22 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To set up a conference call using the Conference soft key or key 1 Call the first party See Placing Calls on page 3 6 2 Tap the Conference soft key or press to create a new call The active call is placed on hold The Conference with screen displays 3 Call the second party See Placing Calls on page 3 6 When the second party answers tap the Conference soft key or press Note If configured for single key press conferences you do not need to tap the Conference soft key again If the second participant can exchange video you will exchange video with the second participant If the second participant cannot exchange video but the first participant can you will exchange video with the first participant The Conference window displays Wednesday February4 1 44 PM j 1952 Se k lt 7 a Dr B a oS 209 Conference 9 1952 fo y7 Jack Jones 14
117. hing red A call one or more is on hold Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 phone For a list of compatible endpoints see the Administrator s Guide for the Polycom SoundPoint IP SoundStation IP Family available at http www polycom com support voice For more information see your System Administrator Your phone displays video in two windows a small picture in picture PIP window located on the top right of the screen and a larger window centred in the middle of the touch screen By default the near site displays in the PIP and the far site displays in the window in the center of the touch screen Information about the call such as the phone number of the party with whom you are talking and the duration of the call appears next to the far site when it is displayed in the window in the center of the touch screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows the near site in the PIP and the far site together with call information in the larger window in the center of the touch screen Wednesday February4 1 30 PM 1952 18 s 1 16 07 y Ty 1952 To Jack Jones QU Eiren cates Gates 1953 O Jones ee You can tap the PIP to swap the windows the sites display in When the near site displays in the window in the center of the touch screen
118. ine out connector only VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone The following figure shows the 3 5mm connector on the side of your phone pg When you attach headphones to your phone the message Auxiliary output active displays The headphone icon displays on the status bar on the touch screen When you remove the headphones the message Auxiliary output inactive displays Connecting an Optional Computer You can connect a computer to your phone You may want to connect a computer for example if you only have one LAN port and you want to connect your computer to the network through the phone To connect a computer to the phone you need the optional Computer Cable and a ferrite clamp included in the phone package Attach the ferrite clamp to the Computer Cable before you attach the cable to your phone see Attaching Ferrite Clamps on page 1 5 You attach a computer to the PC connector on the back of the phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows how to connect a computer to the PC connector on the phone E ee fv ecgpnl eo tt am XY 48V DC LAN PC HEADSE ANDSET 4 Adjusting the Screen Lift the screen and push it back to an
119. ing volume is low While the phone is idle adjust the ringing level by pressing or a Outbound or inbound calling is Do one of the following unsuccessful e Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response The phone has a Silent ring tone Choose a ring tone other than Silent See Updating the Ring Tone on page 2 20 Service Unavailable appears The user tapped the New Call Check with your system administrator to on the graphic display soft key dialed a number with the see when your phone will be registered handset on hook or attempted to make a call from the contact directory when the phone was not registered VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Displays Symptom Corrective Action There is no display Power is not correctly applied to The display is incorrect the phone The display has bad contrast Outbound or inbound calling is unsuccessful The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Audio Do one of the following e Check that the display is illuminated e Make sure the LAN cable is inserted properly at the rear of the pho
120. ion see Searching for Contacts in a Corporate Directory on page 2 55 and Adding Contacts to Your Contact Directory from a Corporate Directory on page 2 52 To view your local Contact Directory gt gt Tap Pel gt Features gt Contact Directory VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone The Directory screen displays listing all the contacts in your directory Wednesday February4 1 44 PM Directory R EN Lauren Gates a Jack Jones 1953 aN Lauren Gates 1951 a EN Milton Stone Q Milton Stone 1955 W J Teresa Swift ca Teresa Swift 1954 Y A i zZ Wong N ee ee To view your Corporate Directory gt gt Tap P gt Features gt Corporate Directory The Corporate Directory screen displays listing all the contacts in your Corporate Directory VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows a sample Corporate Directory Wednesday February4 1 30 PM 1952 EN Lauren Gates EN Jack Jones fan Chen George 1961539429 j EN Milton Stone fan Clement Francois 1962539495 0 EN Teresa Swift EN ZWong Dial i View Search sack Se Cooper Helen 1963639488 You cannot update the contacts in your Corporate Directory You can only search for and dial contact
121. ions The following section details how your system administrator can customize your phone For more information on the following customizations see your system administrator Supporting Multiple Lines Your phone can support up to six different lines Lines are assigned to the Line Keys on your phone Typically the top most Line Key is reserved for the principal directory number DN of the phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone When the phone is idle Line Keys can display the following icons For information on icons that display when the phone has a call see Phone Icons on page 1 22 Line Key Icon Displays for Registered private lines Registered shared lines For more information see Supporting Shared Lines on page 2 68 Unregistered lines Lines that have the Always call forwarding type enabled see Forwarding Calls on page 3 28 Lines that have Do Not Disturb enabled see Enabling Do Not Disturb on page 3 33 Your phone can handle a maximum of 24 calls distributed across all lines If your phone has two lines and one line has 24 calls your phone cannot accept any other calls You can set up any available key that is one that is not assigned to a line as a Speed Dial Key Speed Dial Keys display VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polyc
122. is Auto Updating Power Saving Settings Your phone is set up with a power saving mode that turns off the touch screen to conserve energy Your phone enters power saving mode after it has been idle for a certain period of time and its camera doesn t detect motion Your phone will not enter power saving mode if it detects motion for example if you are near the phone even if the phone has been idle for the period of time you specified You can configure the period of time that the phone is idle idle timeout before the touch screen turns off if the camera does not detect motion You can configure different idle timeouts for office hours and off hours evenings and weekends VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone During off hours the touch screen displays Off Hours Mode on the status bar Off Hours Mode t 1952 EN Lauren Gates EN Jack Jones N Milton Stone EN Teresa Swift EN ZWong se E During power saving mode the LED on the top right of the phone slow blinks red to indicate that the phone has power and is ready to use but is in power saving mode Your phone will exit power saving mode if the camera detects motion or a phone event occurs for example an incoming call or message If a screen saver is enabled on your phone power saving mode will still occur For example if a screen saver is set up to display afte
123. is on hold tap the conference call window and then tap the Split soft key The conference ends and all calls are split into individual calls and put on hold Managing Conference Call Participants When you manage conference call participants you can do the following e Mute a participant e Place a participant on hold e Remove a participant from the conference e Obtain information about a participant e Choose the participant with whom to exchange video VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone To manage a participant tap the window of the participant you want to manage The soft keys update to show Far Mute Hold Remove Information and Back The following figure shows the soft keys that display when you manage a conference call participant If the participant you tapped is not the participant with whom you are exchanging video the Select Video soft key also displays Wednesday February4 1 44 PM 1952 So Ho Conference 7 13 z Moo 1952 HD Joan Smith EN Lauren Gates 1959 EN Jack Jones N Milton Stone EN Teresa Swift EN Z Wong Far Mute f Hold Remove Information Back Ea To manage a conference call 1 During a conference call tap the window of the conference call participant you want to manage The soft keys update so you can manage the participant You can access the following soft keys
124. ith the headset tap and then tap the Answer soft key Note If you use a digital headset with an answer button or an analog headset with an electronic switch use the button or switch to answer the incoming call When the call ends the idle screen displays If you decide to reject the incoming call tap the Resume soft key and playback will resume For more information see Playing Back Recorded Calls on page 4 26 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Using the Launch Pad Your phone s Launch Pad allows you to access local or web applications such as the Picture Frame application local directories and information feeds from your phone Your system administrator can customize the applications you see By default Launch Pad displays the following applications e Picture Frame if the Picture Frame feature is enabled for your phone to display the pictures you have on a USB flash drive Using the Picture Frame application you can display your pictures as thumbnails one by one like a slide show or display just one picture You can also use the Picture Frame application to set one of your pictures as the background image on your phone For information on how to use Picture Frame see Displaying the Pictures that are Stored on Your USB Flash Drive on page 2 14 e My Info Portal hosted by Polycom to give you access to a v
125. ity on the phone has three components e Backlight On e Backlight Idle e Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The Backlight On intensity applies to following events e Any key press e Incoming calls e Ending a call holding a call resuming a call by the other party e A voice message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases e Acall is in progress e lt Acall is on hold e There is an incoming call ringing e There is an outgoing call ringing back e Any menu shows on the display In all other cases the Backlight Idle intensity applies VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To modify the backlight intensity 1 Tap Pel gt Settings gt Basic gt Backlight Intensity 2 Tap Backlight On Intensity The Backlight On Intensity screen displays Wednesday February4 1 30 PM 1952 ie eo R 1952 a iii Lauren Gates A 4 High NY
126. l soft keys are disabled You can enable the touch screen again by pressing any key on the phone console To answer a call while the touch screen is disabled pick up the handset Or to use the speakerphone or your headset press or Ber and then SP PHONE HEADSET tap the Answer soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To clean the touch screen 1 Tap gt Settings gt Basic gt Screen Clean The screen is disabled The message Touch screen is disabled Press any key to exit displays Wipe the glass with a clean lint free cloth To enable the touch screen again press any key on the phone console VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone You can customize your Polycom VVX 1500 phone by adjusting certain settings such as how the time and date display and the ring type you use for incoming calls You can also customize your phone s directory specify how to handle calls from contacts change the background image that displays or enable a screen saver This chapter provides basic operating instructions for customizing your phone The topics include e Configuring Basic Settings on page 2 2 e Muting the Microphone on page 2 40 e Adjusting the Volume on page 2 41 e Using Call Lists on page 2 41 e Managing Contacts on page 2 44
127. lPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows the default format for the date and time display ENO 7 N m x Wednesday February4 1 30 PM Penes E P s To update the time and date display 1 Tap m gt Settings gt Basic gt Preferences gt Time amp Date The Time amp Date screen displays Wednesday February 4 1 30 PM i F EN 1952 G E A a 52 Time amp Date NN q fk sones Clock Time aN ey Stone EJ Clock Order ae ir sa Swift P o e 9 Disable VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 2 Do one of the following To change the date format tap Clock Date or To change the time format tap Clock Time The Clock Date screen or the Clock Time screen displays Wednesday February4 1 30 PM vee nis IE aS Clock Date E C Mon 1 Jan qen caes ap a reen ns Back Select a 6 Monday 1 January a Mon Jan 1 Wednesday February4 1 30 PM 1952 A i 4 Clock Time ee i _ 24 FY sail A mi N i a Back l Select lt gt VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 3 Tap the format you want and then
128. llows e Power and Startup e Controls e Access to Screens and Systems e Calling e Displays e Audio To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 5 7 If you require additional assistance contact your system administrator VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Power and Startup There are power issues The phone has no power Do one of the following steps e Verify that no lights appear on the phone when it is powered up e Check if the phone is properly plugged into a functional AC outlet if applicable e Make sure that the phone isn t plugged into a plug controlled by a light switch that is off e If the phone is plugged into a power strip try plugging it directly into a wall outlet instead e Try the phone in another room where the electricity is known to be working on a particular outlet VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Troubleshooting Your Phone Controls The dialpad does not work The dialpad on the phone does Do one of the following steps not respond e Check for a response from other feature keys or from the dialpad Place a call to the phone from a known working telephone Check for display updates
129. main disabled Enabling Do Not Disturb Note Do Not Disturb is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator To prevent the phone from ringing press When you enable Do Not Disturb the Do Not Disturb icon 8 displays on the status bar and on each Line Key and the Do Not Disturb button glows red VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The following figure shows the Do Not Disturb icon on the status bar and on the Line Key Wednesday February4 1 44 PM 1952 a E 1952 al aN Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift aN Z Wong i New Call i Forward Calls you receive while Do Not Disturb is enabled are logged in your Missed Calls list see Using Call Lists on page 2 41 If you have chosen to forward your calls to another number calls will be sent to that number if you enable the Do Not Disturb feature To disable Do Not Disturb tap E or press amp Multiple Lines and Do Not Disturb Note By default the Do Not Disturb feature applies to all lines on your phone that is you cannot apply the feature to a particular line For more information contact your system administrator Your system administrator can enable your phone so that you can enable Do N
130. may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branche doit tre install e pres de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark This Polycom VVX 1500 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK e HE at 7 IEO L tk APRS ERISA ERS VCC I ite YIFABRKWRE CT ORB Ae EHT CAME LTE OSEO IIIT tie Nae EHSA mnie Bes XHoOTILLEBHVET Hg CHE TIE LVR URW LT FAV Safety Notices 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245
131. mful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment
132. minute and 10 minutes The default is 1 minute 4 Tap User Input Idle Timeout and then enter the number of minutes the phone should wait after being idle after a key press during office hours or off hours before starting power saving mode You can enter a number between 1 minute and 10 minutes The default is 10 minutes 5 Tap the Save soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion If the camera detects motion for example if you are near the phone your phone will not initiate power saving mode even if an idle timeout has been reached If the camera detects motion power saving mode will terminate and the idle screen will display If the camera sensitivity is high five or higher the phone will display the idle screen when you are near the phone If the camera sensitivity is low between one and four you will have to wave your hand at the camera for the idle screen to display By default camera sensitivity is set higher during office hours If you want you can disable the user detection feature altogether Note The camera will detect any source of motion in front of it not just a person or people nearby For example the camera will detect flying objects or rapidly changing light conditions Therefore even if you are away from the phone yo
133. n Stone Milton Stone 1955 EN Teresa Swift IQ Teresa Swift 1954 e EN ZWong m ae ee 2 Tap the contact you want to delete Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 54 3 Tap the Delete soft key The contact is deleted from the directory 4 Tap acm to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory if this is set up on your phone To place a call to a contact in the local Contact Directory 1 Tap P gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM 1952 E EA N Lauren Gates 1951 EN Lauren Gates Directory m Jack Jones 1953 aN a Milton Stone 1955 Y EN e fan Teresa Swift 1954 Y Teresa sur EN Z Wong Dial f i Edit a More i ie 2 Tap the contact you want to call Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 54 3 Tap the Dial soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To place a call to a contact in the Corporate Directory 1 Tap PT gt Features gt Corporate
134. n www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Playback stops if you tap the Back soft key or press the Left arrow key c If the handset is off hook when you tap the Play soft key you will hear audio through the handset If the handset is on hook when you tap the Play soft key you will hear audio through the speaker If you lift the handset while you listen through the speaker you will hear the audio through the handset You cannot open a wav file while a call is in progress or if you have placed a call The message Active call action aborted displays in either case If all calls are on hold you can start playback If you press for the selected call or the particular Line Key for the held call playback stops and the call resumes You cannot place a call while playback is in progress using the dialpad However you can place a call using a speed dial key or Line Key You can answer calls while playback is in progress see Answering a Call While Playing Back Recorded Calls on page 4 28 You can also play back recorded files on other devices such as a Windows or Apple based computer using an application capable of playing wav files If an error occurs while playback is in progress playback stops If you remove the USB device during recording recording stops and the message Storage media removed unsafely Recording cancelled
135. n you place a conference call on hold you place all other conference participants on hold To place a specific participant on hold see Managing Conference Call Participants on page 3 22 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To place a conference call on hold gt gt During a conference call tap the Hold soft key The other parties in the conference call are placed on hold The Conference window is minimized and placed in the inactive call group To resume the conference call tap the Resume soft key To end the conference call and place all other conference call participants on hold tap the Split soft key Ending Conference Calls You can end a conference and your connection to the other parties by tapping the End Call soft key When you tap the End Call soft key the other participants remain connected To end a conference call gt gt During a conference call tap the End Call soft key The other parties remain connected Splitting Conference Calls into Two Calls on Hold When a conference is established a Split soft key is available When you split a conference you end the conference and place all parties on hold The Split soft key is available during conference calls and when a conference call is on hold To split a conference call gt gt During a conference call tap the Split soft key If a conference call
136. n your Contact Directory Contact already exists displays pem T kn 4 Tap to return to the idle screen Note You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information To view your Contact Directory see Managing Contacts on page 2 44 To update missing contact information see Adding Contacts Manually step 3 on page 2 47 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Adding Contacts to Your Contact Directory from a Corporate Directory You can save any contact listed in your Corporate Directory if it is set up on your phone to your local Contact Directory The contact s first and last names if available and contact number are saved To add a contact to your local Contact Directory from a Corporate Directory 1 Tap oe gt Features gt Corporate Directory The Corporate Directory screen displays Wednesday February4 1 30 PM 1952 P a i x A Corporate Directory Filtered i es s 1952 EN Lauren Gates EN Jack Jones Z N Milton Stone EN Teresa Swift Cooper Helen 1963539488 0 Y EN ZWong l View Search Back a 2 Search for the contact For information on how to search for a contact see Searching for Contacts in a Corporate Directory on page 2 55 VolPon www voipon co uk sales voipon co uk Tel 44
137. nabling 2 25 disabling 2 23 displaying on full screen 3 5 starting 3 5 stopping 2 23 3 5 swapping with far site 3 6 network source connecting to phone 1 5 numbers entering 1 29 1 30 numbers redialing 3 15 O Off Hours Mode about 2 35 off hours sensitivity setting 2 40 office hours sensitivity setting 2 40 office hours updating 2 36 optional components connecting to phone 1 8 P parts list 1 2 picture frame feature using 2 14 4 30 pictures on USB flash drive displaying 2 14 PIP about 3 3 disabling 2 32 and PIP mode 2 32 and side by side mode 2 32 updating display of 2 29 placed calls list 2 41 placing calls 3 6 playing back calls answering calls 4 28 browsing files 4 25 how to start 4 27 how to stop 4 28 introduction 4 23 pausing 4 28 resuming 4 28 when you can 4 24 where you can 4 24 Index PoE using 1 6 power adapter connecting to phone 1 7 Power over Ethernet using 1 6 power saving feature using 2 34 power source connecting to phone 1 5 presence settings updating 4 6 presence monitoring 4 6 privacy shutter opening 1 13 R received calls list 2 41 recording calls 4 17 file format 4 19 how to start 4 20 how to stop 4 21 introduction 4 17 pausing 4 22 resuming 4 22 Redial key about 1 17 redialing numbers 3 15 registering the phone 1 14 rejecting calls 2 61 3 12 removing conference call participants 3 24 restarting the phone 4 33 restarting the phone and call lists 2 43 Retain
138. nd startup problems 5 2 screen and system problems 5 4 U uppercase characters entering 1 28 1 30 URLs entering 1 27 USB flash drive connecting to phone 1 9 USB flash drives supported 1 9 user detection settings updating 2 39 user detection about 2 35 Index 4 V video adjusting proportions of 2 28 automatically enabling near site 2 25 call settings updating 2 25 disabling and stopping near site 2 23 disabling for all calls 2 24 displaying far site on full screen 2 27 displaying on full screen 3 5 handling during conference calls 3 3 mail accessing 3 42 screen mode updating 2 28 selecting active participant 3 23 settings updating 2 24 starting and stopping near site 3 5 Video key about 1 17 Video soft keys using 3 5 virtual keyboard using 1 27 voice and video mail accessing 3 42 voice mail and rejected calls 2 61 volume keys about 1 16 of ringer adjusting 2 41 of speaker adjusting 2 41 W Watch Buddy setting 2 50 4 10 Watcher List accessing 4 11 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product lice
139. nd you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and
140. ne try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Do one of the following e Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response Do one of the following e Move the phone away from the lights e Replace the lights There is no audio on the The connections are not correct headset VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Do one of the following steps e Ensure the headset is plugged into the jack marked Headset on the back of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Tap gt S
141. nesday D EN Teresa Swift Bt zZ Wong Moe a 2 Tap the day s of the week you want to update and then enter your start time s Thursday Enter a start time using the 24 hour clock You can enter a start time from 0 to 23 The default start time is 8 3 Tap the Save soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 4 Tap Duration The Duration screen displays Wednesday February4 1 30 PM 1952 i al i 1 a ao Se Al aa Duration 123 HER N 1952 Monday EN Lauren Gates EN Jack Jones Tuesday j N Milton Stone Wednesday D EN Teresa Swift EN ZWong a m ann a Thursday 5 Tap the day s of the week you want to update and then enter the number of hours you work for a particular day You can enter a duration of 0 to 12 hours per day The default duration is 10 hours per day for Monday to Friday and 0 hours per day for Saturday and Sunday 6 Tap the Save soft key Updating Timeouts You can update the period of time the phone will be idle before the touch screen turns off if the camera doesn t detect motion You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that a
142. nicon on the status bar The icon has a counter indicating the number of unviewed messages you have e Anicon 9 next to the Line Key e A fast flashing LED indicator e An audible alert if your phone is on hook To listen to voice or video messages 1 Do one of the following f To review new messages tap gt Message Center or To review old messages tap gt Features gt Messages gt Message Center Or press O and then tap Message Center VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone The Messages screen displays If multiple lines are set up on your phone the Line Select screen displays instead and you have to tap the line for which to listen to messages Then the Messages screen displays Wednesday February4 1 44 PM i 1952 PG E z i Ed Fy Messages z es Urgent 0 EN Lauren Gates EN Jack Jones New 1 EN Milton Stone K Teresa Swift N Z Wong Connect i Back clear lt a 2 To access your mail tap the Connect soft key and then follow the voice or visual prompts on the screen Old 0 To remove all messages from your mailbox tap the Clear soft key 3 Tap acm to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone VolPon www voipon
143. nsed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License
144. o uk sales voipon co uk headset answering calls with 3 14 connecting to phone 1 8 and electronic hookswitch 2 8 memory mode enabling 2 7 placing calls with 3 9 Headset key about 1 17 headsets supported 1 8 hidden soft keys viewing 1 26 Hold key about 1 17 holding calls 3 16 holding conference call participants 3 24 I icons list of 1 22 ignoring calls 3 12 inactive call group about 1 20 instant messaging using 4 1 IP addresses entering 1 27 K keyboard virtual using 1 27 keys about 1 16 L Label field 2 49 language support 2 3 language changing 2 3 languages special 1 29 Launch Pad using 4 30 letters entering 1 28 1 30 Line Key icons 2 65 Line Key status indicators 1 20 4 16 Line Keys about 1 21 lines multiple 2 64 local camera view mode 2 32 local directory See Contact Directory lowercase characters entering 1 28 1 30 M maximum backlight intensity 2 17 Menu key about 1 18 microphone muting 2 40 Microsoft Office Live Communications Server 2005 4 6 4 14 missed calls list 2 41 motion detection about 2 39 Msg key about 1 18 Tel 44 0 1245 808195 Fax 44 0 1245 808299 multiple Line Keys per line about 2 67 Mute key about 1 17 muting conference call participants 3 23 muting the microphone 2 40 My Info Portal about 4 30 My Info Portal enabling 4 32 N navigating menus lists and fields 1 24 navigational keys about 1 16 near site video automatically e
145. oE source gt gt Plug the network cable between the LAN jack on the phone and an available power and data port on the in line power switch VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Connecting the Phone Using AC Power To connect the phone using AC power you require the optional AC Power Kit containing a Power Adapter and Regional Power Cord Note The regional power cord is country specific The power cord shown below may differ from the one in your kit The following figure shows how to connect the phone using AC power To connect the phone using AC power 1 Connect the network cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port 2 Connect the DC plug on the power adapter to the 48V DC jack marked on the phone 3 Connect the regional power cord between the power adapter and the wall outlet VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Connecting the Handset and Handset Cord Connect one end of the handset cord to the end of the handset and the other end of the cord to the Handset jack on the phone ME i L 48V DC LAN PC HEADSET HANDSET Connecting Optional Components You can connect a headset USB flash drive headphones
146. oipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone a Missed calls indicator Mute applied Speed Dial Key USB flash drive attached and idle USB flash drive attached and busy recording playing back or paused Video stopped Video stopped and audio muted Navigating Menus Lists and Fields To navigate menus lists and fields you can e Tap the soft keys on the touch screen Tap the menu items or fields on the touch screen e Press the keys on the phone console To operate your phone follow these tips Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone If you want to Then do this Tap or press Enter the Main Menu Return to the idle screen Tap or press Return to the previous menu Tap the Back soft key or press the Left arrow key Scroll through menu items Tap Vv or Or press an arrow key To scroll item by item do one of the following Tap RA o PN or Scroll through lists or fields e Press the Up or Down arrow key To Page Down or Page Up when lists appear on more than one page do one of the following A e Press the key to Page Up or the key to Page Down Select a menu item Do one of the following
147. ollowing Inthe Contact field enter a number to forward all unanswered incoming calls to Tap the Forward After Rings field and then enter how many rings to wait before forwarding the call one ring is approximately six seconds A value of 2 is recommended Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call Note You can also enter the URL or IP address For more information on using a URL or IP address see Placing Calls on page 3 6 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone 4 Tap the Enable soft key to confirm call forwarding If you chose to always forward calls the Line Key displays the forwarding icon to indicate that the Always forwarding type is enabled If you enabled the Busy or No Answer forwarding type the Line Key icon does not change The following figure shows Line 1952 with the Always forwarding type enabled Wednesday February4 1 44 PM 1952 EN Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift K Z Wong New Call f Forward To disable call forwarding 1 Do one of the following Tap Pe gt Features gt Forward Or From the idle screen tap the Forward soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500
148. ollowing figure shows the Launch Pad s main window 16 7 hr Wednesday February 11 4 51 PM 1952 Launch Pad S 1952 i EN Lauren Gates a _ EN Jack Jones Picture Frame My Info Portal EN Milton Stone EN Teresa Swift EN ZWong ome Mf reren esc ee Se 2 Do one of the following To launch Picture Frame tap the Picture Frame icon For information on how to use Picture Frame see Displaying the Pictures that are Stored on Your USB Flash Drive on page 2 14 Tolaunch My Info Portal tap the My Info Portal icon and then tap the feed you want to view If you haven t enabled the My Info Portal application yet you will have to set up an account before you can access the application See Enabling My Info Portal on page 4 32 To launch another application tap it For information on using other applications see your system administrator From Launch Pad you can do the following e To display the Launch Pad s main window with all the Launch Pad applications tap the Home soft key e To refresh the Launch Pad window so you can access an updated application tap the Refresh soft key e To launch the previous application you viewed tap the Back soft key e To return to the idle screen tap the Exit soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Enabling My Info Port
149. om VVX 1500 Phone The following figure shows a phone set up with one phone line 1952 Since one Line Key is taken there are five keys available that you can assign as Speed Dial Keys In this example five Speed Dial Keys are set up Wednesday February4 1 30 PM 1952 a C an ENG m Gates QI dones q ien stone A f zor Bha Mwn i New Call The following figure shows a phone set up with six different phone lines 1952 1953 1954 1955 1956 and 1957 In this case there are no available keys that you can assign as Speed Dial Keys Wednesday February4 1 30 PM 1952 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key or to multiple Line Keys Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned to the phone line For example if you have two Line Keys set up for DN 1952 and you have an active call for 1952 on the first Line Key an incoming call for 1952 will go to the second Line Key The following figure shows a phone that is set up with one phone line DN 1952 that is assigned to three Line Keys In this case incoming and outgoing calls for line 1952 will be distributed evenly among the three Line Keys There are three available keys that are set up
150. on see Handling Video Calls on page 3 3 Transferring Calls A call can be transferred in one of three ways e Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer You also have the option of transferring the call before the party answers Performing a Consultative Transfer on page 3 25 e Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call You do not have the option of talking to the party Performing a Blind Transfer on page 3 27 e Attended transfer Conference call parties are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For more information see Ending Conference Calls on page 3 22 Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call Or you can choose not to talk to the party In this case you wait for the party s ring back sound and then transfer the call VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To transfer a call 1 During a call tap the Transfer soft key or press Es The active call is placed on hold The Transfer to
151. on the full screen For more information see Updating Video Settings on page 2 24 e Back Displays the call soft keys again Hold End Call Transfer and Conference For more information on using video and updating video settings see Updating Video Settings on page 2 24 Placing Calls You can place a call in various ways using your phone e Using the handset e Using the speakerphone e Using the headset You can dial the number first and then choose the method to speak to the other party handset speakerphone or headset or choose the method first and then dial the number You can also place a call using a URL or IP address During a call you can alternate between handset headset or speakerphone modes by picking up the handset or pressing or For example if you are using the handset you can switch to headset mode by pressing or switch to speakerphone mode by pressing VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Your phone monitors the duration of all calls through a local call timer You can view the call timer for the active call and for calls on hold In the figure below the active call to Jack Jones has lasted for 21 minutes 19 seconds The calls to James and Jacklyn have lasted for 41 minutes 21 seconds and 41 minutes 39 seconds respectively Wednesday February4 1 30 PM 1952 21 18 S To Jack
152. on www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Note You may be required by federal state and or local laws to notify some or all called parties when you record calls either one party or all party consent You can find specific information about US state requirements at http www rcfp org taping Telephone call recording regulations in other countries vary widely Polycom recommends checking with the local government s telecommunications authority and government legal agencies You can find other information that may useful at e http www fcc gov cgb consumerfacts recordcalls html e http www privacyrights org fs fs9 wrtp htm This section includes the following topics e Recording Calls e Recording Conferences e Pausing and Resuming Recording To play back recorded calls see Playing Back Recorded Calls on page 4 26 Recording Calls To record a call 1l During a call tap the Record soft key The Start soft key displays 16 7 hr Wednesday February4 1 44 PM 195 y ol asse o iT oates R o To Jack Jones 19350 EN Milton Stone EN Teresa Swift EN Z Wong E VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone 2 To start recording tap the Start soft key R displays on the status bar while the phone records 16 7 hr R
153. orward all calls to another number To forward all incoming calls to another party 1 Do one of the following Tap Per gt Features gt Forward or From the idle screen tap the Forward soft key If your phone is set up with a single line the Forwarding Type Select screen displays Wednesday February4 1 44 PM 1952 Forwarding Type Select S El Always Disabled aN Lauren Gates Jack J Fa No Answer Disabled EN _ EN Milton Stone El Busy Disabled a EN Teresa Swift EN Z Wong F Back Select a VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone If your phone is set up with multiple lines the Line Select screen displays Wednesday February4 1 44 PM 1952 i Line Select El Line1 1952 Disabled N 1951 ER Lauren Gates Line2 1951 Disabled EN Jack Jones EN Milton Stone EN Teresa Swift cae Ts Tap the line for which you want to forward calls The Forwarding Type Select screen displays 2 Tap the forwarding type you want The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you are already in a call 3 Doone of the following Ifyou selected Always enter a number to forward all future incoming calls to If you selected No Answer do the f
154. ot Disturb on a line by line basis The Do Not Disturb icon l will display on each Line Key for which Do Not Disturb is enabled VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone To enable Do Not Disturb for a particular line 1 Press el The Line Select screen displays Wednesday February 4 1 44 PM 1952 Line Select E Line1 1952 Disabled 1951 Lauren Gates Line2 1951 Disabled N aN Jack Jones EN Milton Stone EN Teresa Swift ea oe e Note You can automatically enable or disable Do Not Disturb for all lines To automatically enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the feature for all lines tap the Clear All soft key After you tap the Set All or Clear All soft key the idle screen displays VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the line for which you want to apply Do Not Disturb The Do Not Disturb screen displays Wednesday February 4 1 44 PM i E Wi 1952 PAG E r A l 52 Do Not Disturb S pis ofa Ku Jones fe 3 Tap the Enable soft key The Do Not Disturb icon Al displays on each Line Key for the line you selected The following figure shows Do Not Disturb enabled for one line only Wednesday February 4 1 44 PM I
155. our phone gt gt Press A call to your last placed call is attempted VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To redial a previously placed call 1 Do one of the following Tap Pe gt Features gt Call Lists gt Placed Calls or From the idle screen press the Right arrow key The Placed Calls list displays gt Wednesday February 4 1 30 PM 1952 A a D g itl P j F i R 1952 El Jane Smith 1951 EN Lauren Gates Placed Calls Jack Jones Jane Smith 1951 aN R Milton Stone 3 Eee E J EN Teresa Swift El Jane Smith 1951 EN Z Wong Dial f Edit Back Clear More G 2 Tap the call you want to dial and then tap the Dial soft key Note You can also place a call from the Missed Calls and Received Calls lists To access the Missed Calls list press the Down arrow key To access the Received Calls list press the Left arrow key Placing Calls on Hold To place a call on hold tap the Hold soft key or press active call When you place a call on hold the following happens e The hold icon SU will display on the Line Key e The Line Key status indicator will flash red e The call s window is minimized and placed in the inactive call group above the soft keys The inactive call window displays Hold VolPon www voipon
156. pplies after you press a key or soft key on the phone User Input Idle Timeout You may choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you are actively using the phone power saving mode won t initiate as often Note If you press a key or tap a soft key user input on your phone the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout will be the timeout with the highest value VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To update timeouts 1 Tap PT gt Settings gt Basic gt Power Saving gt Timeouts The Timeouts screen displays Wednesday February4 1 22 PM TA EN A A Timeouts 123 ER N 1952 Office Hours Idle Timeout EN Lauren Gates Jack Jones Off Hours Idle Timeout aN at Milton Stone User Input Idle Timeout J EN Teresa Swift EN Z Wong _ min s 2 For the Office Hours Idle Timeout field enter the number of minutes the phone should wait after being idle during office hours before starting power saving mode You can enter a number between 1 minute and 600 minutes The default is 10 minutes 3 Tap Off Hours Idle Timeout and then enter the number of minutes the phone should wait after being idle during off hours before starting power saving mode You can enter a number between 1
157. r in a folder The pictures must have the following file type and size File type BMP JPEG or PNG Maximum size 9999 x 9999 pixels Note The phone will not display images that have a progressive JPEG JPE or JFIF format 2 Attach the USB flash drive to your phone see Connecting an Optional USB Flash Drive on page 1 9 displays on the status bar on the touch screen A The USB icon VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone 3 Tap on gt Settings gt Basic gt Preferences gt Picture Frame The Picture Frame screen displays Wednesday February4 1 30 PM Picture Frame Abc ascii Time Per Image sec ai i e Save abe Back Latin 4 Specify the folder in which you stored your images on the USB flash drive and the length of time you want each image to display Inthe Folder field enter the name of the folder in which you placed your images on the USB flash drive If you did not place the pictures in a folder that is you placed your pictures in the root directory do not enter a folder name Tap the Time Per Image field and then enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds 5 Tap the Save soft key If the message No pictures found displays after you tap the Save sof
158. r the phone is idle for five minutes and power saving mode is set up to turn off the touch screen after the phone is idle for 15 minutes the touch screen will turn off 10 minutes after the screen saver starts if the camera doesn t detect motion The power saving settings you can update are e Office Hours When you start work and how long you are in the office each day e Timeouts The period of time the phone should be idle before the touch screen turns off e User Detection The sensitivity of the camera to detect motion so that the phone can enter power saving mode if it doesn t detect motion or exit power saving mode and display the idle screen if it detects motion VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Updating Office Hours Update your office hours so the phone will know when you are in the office Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence When you update your office hours you specify when you start and how long you work each day Monday to Friday To update your office hours l Tap gt Settings gt Basic gt Power Saving gt Office Hours gt Start Hour The Start Hour screen displays Wednesday February4 1 30 PM 1952 e Start Hour 123 EN Jack Jones Tuesday EN Milton Stone Wed
159. rd phone audio see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 670 and POLYCOM Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html If the Call Recording and Playback feature is available and you connect a USB device to the USB port on your phone you can record active calls audio component only on your phone Recordings are stored as wav files on the USB device You can record up to four hours in one file The approximate time remaining for recording the free space on the USB device is shown on the status bar of the phone screen The following figure shows that you have 16 7 hours of free space on your USB device 16 7 hr Wednesday February4 1 44 PM 1952 f y 5 1982 EN Lauren Gates EN Jack Jones EN Milton Stone EN Teresa Swift EN Z Wong New Call f Forward ei VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone The Record soft key controls recording and is available e When there are one or more calls connected to your phone you may need to tap the More soft key to see it e During an active call e When calls are on hold e During a consultative transfer or conference call The Record soft key is not available e When there are no connected calls on your phone e When you place a new call to transfer or to conference
160. re on your phone When you set one of your pictures as the background picture the picture will display as Local File in the Backgrounds list see Updating the Background Picture on page 2 8 Before you can set a picture on your USB flash drive as the background picture confirm the following e The picture is on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the picture is in on your USB flash drive For more information on placing a picture on your USB flash drive connecting the USB flash drive to your phone and specifying a folder see Setting Up a Screen Saver on page 2 9 To set a picture on your USB flash drive as the background picture on your phone 1 Do one of the following From the idle screen tap j gt Picture Frame Tap n gt Features gt Removable Storage Media gt Picture Frame Press and then tap the Picture Frame icon Your pictures will display one by one 2 To seta picture as the background picture for your phone wait for the picture to display and then tap Ox Or press or to display the picture and then tap xt To re set the default background image see Updating the Background Picture on page 2 8 but select Default for the background image VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Changing the Backlight Intensity Backlight intens
161. ring When Not in Another Call In all cases the active call will appear on the screen and display the call duration and who the call is from The following figure shows an active video call Wednesday February4 1 30 PM 1952 1 16 07 gp HD 1952 EN Lauren Gates N Jack Jones To Jack Jones EN Milton Stone ER Teresa Swift Z Wong Hold i End Call Transfer Conference Video To answer a call using the handset gt gt Pick up the handset To answer a call using the speakerphone Note If your speakerphone does not work your system administrator may have disabled the speakerphone on your phone Handle calls using a handset or headset instead If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touch screen after you press the SP PHONE key gt gt With the handset on hook do one of the following Tap the incoming call window that displays in the middle of the touch screen After 10 seconds the incoming call is placed in the inactive call group and you have to tap the Answer soft key to answer it Tap the Answer soft key Tap the Line Key with the status indicator that is flashing green VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To answer a call using the headset gt gt Do one of the following
162. rted headsets to provide electronic hookswitch features to place answer and end calls see Technical Bulletin 37477 POLYCOM SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html If you use a headset that supports electronic hookswitch you can place answer and end calls by pressing the hookswitch button on your headset For detailed information about how to use electronic hookswitch see Technical Bulletin 35150 Using an Electronic Hookswitch with SoundPoint IP and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical _Bulletins_pub html Updating the Background Picture Note Updating the background picture is an optional feature and may not be supported on your particular system For more information see your system administrator You can change the background picture that displays on your phone By default your screen displays a blue patterned background that is named Default Your system administrator sets up the background images for your phone If no background images are set up only the blue patterned background Default is available If you want you can set up a picture of your own as the background image For more information see Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone on page 2 16 VolPon www voipon co uk sales voipon co
163. s and add contacts from your Corporate Directory to your local Contact Directory Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways e Manually if you have permission to update your local Contact Directory e From a call list e From a Corporate Directory if this is set up on your phone Note You cannot update Corporate Directory from your phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact information from a call list or a Corporate Directory To add a contact manually 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February4 1 44 PM i 1952 P al R 1952 fan Lauren Gates 1951 EN Lauren Gates Directory ca Jack Jones 1953 aN EN Milton Stone IQ Milton Stone 1955 J ER Teresa Swift fas Teresa Swift 1954 EN Z Wong C a VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 To adda contact to your phone s database tap the Add soft key The Add To Directory screen displays Wednesday February4 1 30 PM Add To Directory Abc ascii s 1952 First Name EN Lauren
164. se your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and then activate Headset Memory Mode If you switch to handset or speakerphone mode you deactivate Headset Memory Mode To switch back to Headset Memory Mode you must activate it again To enable Headset Memory Mode 1 Tap gt Settings gt Basic gt Preferences gt Headset gt Headset Memory The Headset Memory Mode screen displays Wednesday February4 1 30 PM 1952 E ae pa Headset Memory Mode s 1952 a az Disabled EN Lauren Gates a EN Jack Jones l EN Milton Stone ER Teresa Swift ER Z Wong n Back Select a 2 Tap Enabled and then tap the Select soft key 3 To activate Headset Memory Mode press twice VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone All calls will now go to your headset If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call the call will connect to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode calls no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode press twice Using Electronic Hookswitch For information on suppo
165. soft key Placing Calls Using the Headset Note To permanently enable your headset see Enabling Headset Memory Mode on page 2 7 Dialing Numbers Using the Headset To dial a number using the headset gt gt With the optional headset connected do one of the following Tap the New Call soft key or the Line Key to obtain a dial tone Then press and then enter the phone number VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key Or Enter the phone number tap the Dial soft key and then press HEADSET Dialing URLs or IP Addresses Using the Headset To dial a URL or IP address using the headset 1 Tap the New Call soft key or the Line Key to obtain a dial tone 2 Press EA 3 Tap the URL soft key Enter the URL or IP address See Entering Data and Editing Fields on page 1 27 5 Tap the Send soft key Placing Calls Using Speed Dial Note A contact may not have a speed dial number To find out what a contact s speed dial index number is or to assign or update a speed dial index number see Updating Contacts in Your Local Contact Directory on page 2 56 You can quickly speed dial
166. t all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF
167. t display so you can display the pictures on your USB flash drive as thumbnails one by one or one picture only VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone The sixth key Xd allows you to set the picture as the background image for your phone see Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone on page 2 16 hana pe RRE R N a X To view thumbnails of your pictures tap E3 To go to the previous picture tap a To go to the next picture tap To pause and display the current picture only tap m To display the pictures one by one again tap gt Tostop displaying the pictures and return to the idle screen tap x The pictures will not display again until you access the Picture Frame feature again unless you have a screen saver set up or you enable one Tosetthe picture that currently displays as the background picture for your phone tap X Note To remove the six keys from the touch screen tap the touch screen To display the six keys again tap the touch screen again VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone You can set a picture that is stored on your USB flash drive as the background pictu
168. t key there are no pictures in the folder you specified or in the root directory if you did not enter a folder name Go back and make sure the information you entered is correct 6 Tap to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 7 From the idle screen tap Pe gt Settings gt Basic gt Preferences gt Screen Saver The Screen Saver screen displays 16 7 hr Wednesday February4 1 30 PM aa r a m ae 1 Screen Saver Disabled EN Lauren Gates as l EN Jack Jones Wait Time min EN Milton Stone ER Teresa Swift EN ZWong a 8 Do the following Tap the Screen Saver field s highlighted box From the drop down list tap Enabled to enable a screen saver Tap the Wait Time field and then enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter a minimum of 1 minute and a maximum of 9999 minutes The default is 15 minutes 9 Tap the Save soft key 10 Tap to return to the idle screen After the number of minutes you specified in the Wait Time field your phone will display the screen saver You can stop the screen saver at any time by tapping the touch screen but the screen saver will re start if your phone is idle again VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44
169. t the camera to be while you are not in the office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 2 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to exit power saving mode As well power saving mode may be initiated when you are in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode 4 Tap the Save soft key Muting the Microphone During a call including a conference call press The Mute button glows red and C displays next to near site video The other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press again The red light behind the Mute button turns off and o no longer displays next to near site video VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Adjusting the Volume To adjust the speaker volume gt gt During a call press either or ay To adjust the ringer volume gt gt When the phone is in the idle state press either or a Note To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your syst
170. t your system administrator Polycom VVX 1500 phone Handset and handset cord Quick Start Guide i Anni SET aA ean i itty aT ee OCALA ee a Network cable Ferrite clamps 2 Optional Accessories The following items are optional accessories for the phone e AC Power Kit with Power Adapter Regional Power Cord e Headset e USB flash drive e Headphones e Computer Cable For information on connecting optional accessories see Connecting the Phone Using AC Power on page 1 7 and Connecting Optional Components on page 1 8 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Setting Up Your Phone To set up the phone do the following 1 Adjust the stand See Adjusting the Stand below 2 Connect the ferrite clamps to the network cable and to the optional computer cable if you are connecting a computer to your phone See Attaching Ferrite Clamps on page 1 5 3 Connect the phone to the network and a power source See Connecting Network and Power Sources on page 1 5 4 Connect phone components See Connecting the Handset and Handset Cord on page 1 8 and Connecting Optional Components on page 1 8 5 Adjust the screen and camera See Adjusting the Screen on page 1 12 and Adjusting the Camera on page 1 13 Adjusting the Stand Your phone is shipped with the stand positioned flat against the phone To use the phone adj
171. tap the Select soft key 4 Tap to return to the idle screen To change the order of the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date gt Clock Order The Clock Order screen displays Wednesday February 4 4 07 PM 1952 P i Clock Order N 1952 EI Time before date EN Lauren Gates EN Jack Jones EN Milton Stone VN Teresa Swift EN Z Wong a Back Select SS 2 Tap the clock order you want and then tap the Select soft key The default setting is date before time 3 Tap to return to the idle screen To enable or disable the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen do one of the following To disable the time and date display tap Disable or To enable the time and date display tap Enable 3 Tap to return to the idle screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Enabling Headset Memory Mode For a list of supported headsets see Technical Bulletin 37477 SoundPoint IP Family and Polycom VVX 1500 Headset Compatibility List at POLYCOM __http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_pu b html This feature is useful for permanent or full time headset users You can set up your phone so that all incoming and outgoing calls u
172. tatus gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display and Touch Screen Diagnostics VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CON
173. ted and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay Echo cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit Safety Notices 4 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Index Numerics 3 5mm connector location of 1 10 A answering calls 3 12 App key about 1 17 arrow keys about 1 16 attended transfer 3 25 Auto Divert setting 2 50 2 64
174. to enabled you can monitor the contact s status For more information on monitoring status see Using Buddy Lists on page 4 6 Optional Tap the Block Buddy field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Block Buddy field to enabled the contact cannot monitor your status For more information on monitoring status see Using Buddy Lists on page 4 6 4 Tap the Save soft key 5 Tap Pw to return to the idle screen EE ma VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Customizing Your Phone Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory The contact s first and last names if available and contact number are saved To add a contact to the local Contact Directory from a call list 1 Do one of the following To select a call list tap gt Features gt Call Lists gt Missed Calls Received Calls or Placed Calls Or From the idle screen press the Left arrow key the Down arrow key or the Right arrow key to quickly view a call list 2 Ifthe call with the call information you want to save is not already highlighted tap the call 3 To save the caller to your Contact Directory tap the Save soft key The message Saved displays If the contact already exists i
175. tus If the contact you choose as a buddy already has a Speed Dial Key the contact s Speed Dial Key will display the buddy s status Note If your call server is Microsoft Live Communications Server 2005 see Integrating With Microsoft Live Communications Server 2005 on page 4 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory To update your buddy list 1 Tap gt Features gt Contact Directory The Directory screen displays Wednesday February 4 1 44 PM i i EES Ee a 1952 fan Lauren Gates 1951 EN Lauren Gates Directory Jack Jones IT Jack Jones 1953 aN Milton Stone Q Milton Stone 1955 e call EN Teresa Swift Q Teresa Swift 1954 tm ee nen I Ayre VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 Tap the contact you want to monitor or stop monitoring and then tap the Edit soft key The Edit Contact screen displays Wednesday February4 1 47 PM 1952 M 1 a5 ae Edit Contact Abc ascii Pe First Name mith EN Lauren Gates Jack Jones Last Name Stone aN rN Milton Stone Contact 1955 S a mall EN Teresa Swift Speed Dial Index 3 Y
176. ue playback To answer a call using the speakerphone gt gt Do one of the following If you were listening to the file with the handset or headset press nii 5P PHONE Ifyou were listening to the file with the speakerphone tap the Line Key with the flashing green status indicator Ifyou were listening to the file with the speakerphone tap and then tap the Answer soft key When the call ends the idle screen displays VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone To answer a call using the handset gt gt Do one of the following Ifyou were listening to the file with the speakerphone or a headset lift the handset Ifyou were listening to the file through the handset hang up the handset and then pick it up again Ifyou were listening to the file through the handset tap the Line Key with the flashing green status indicator Ifyou were listening to the file through the handset tap and then tap the Answer soft key When the call ends the idle screen displays To answer a call using the headset gt gt Do one of the following Ifyou were listening to the file with the speakerphone or a handset HEADSET Ifyou were listening to the file with the headset tap the Line Key with the flashing green status indicator Ifyou were listening to the file w
177. ur phone may detect other sources of motion and won t initiate power saving mode In addition since your phone s camera detects motion if you close the camera shutter point the camera at the ceiling or set the camera sensitivity to 0 the phone will not detect your presence even if you are nearby To update user detection settings 1 Tap gt Settings gt Basic gt Power Saving gt User Detection The User Detection screen displays Wednesday February4 1 30 PM 1952 EF a 2 User Detection 123 R 1952 Office Hours Sensitivity EN Lauren Gates N Milton Stone EN Teresa Swift EN ZWong m EN Jack Jones Off Hours Sensitivity j VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone 2 For the Office Hours Sensitivity field enter how sensitive you want the camera to be while you are in your office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 7 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to exit power saving mode As well power saving mode may be initiated when you are in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode 3 Tap Off Hours Sensitivity and then enter how sensitive you wan
178. ures that are Stored on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is called the Picture Frame feature You can display your pictures as thumbnails one by one like a slide show or display just one picture When you decide to stop viewing your pictures the idle screen displays and your pictures will not display again until you choose to display them unless a screen saver is set up or you enable a screen saver Before you can display your pictures confirm the following e Your pictures are on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the pictures are in on your USB flash drive For information on how to place pictures on a USB flash drive connect the USB flash drive to your phone and specify a folder see Setting Up a Screen Saver on page 2 9 To display the pictures on your USB flash drive 1 Do one of the following From the idle screen tap gt Picture Frame e Tap mee gt Features gt Removable Storage Media gt Picture Frame Press and then tap the Picture Frame icon Your pictures will display one by one like a slide show Six keys display beneath your pictures The following figure shows a picture that is stored on a USB flash drive and the six keys tha
179. ust the stand so that the phone is in a more upright position You can adjust the stand to one of five positions The lowest position is labeled MIN and the highest position is labelled MAX The following figure shows the MIN and MAX labels for the stand Tor Tino Wy ji HN N VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone To adjust the stand 1 With the back of the phone and the stand facing you push the button protruding from the side of the phone When you push the button the stand unlocks and can move 2 Lift the stand until it touches the back of the phone the position labelled MIN and then release the button to lock the stand in place This is the lowest and most stable position for your phone Neto ov mii There are four more upright positions for your phone Starting with the stand in its lowest position push the button slowly move the stand forward and then release the button to lock the stand in the next position Do not force the stand to move past the MAX position or your phone will be unstable Note If you need to store or ship your phone you can move the stand past the MAX position so that the stand lies toward the front of the phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Attachin
180. w voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User Guide for the Polycom VVX 1500 Phone Handling Calls At any time at most one active call may be in progress on your phone The active call is the one that has audio or video associated with it There may be multiple other calls on hold or in an Incoming call or Ringing state Your phone can handle a maximum of 24 concurrent calls At most your phone can handle one active call with 23 calls on hold or 24 calls on hold Your phone displays all active incoming and outgoing calls ina large window in the center of the screen Inactive calls calls on hold or incoming calls that you don t immediately answer for a particular Line Key display in a row above the soft keys the inactive call group The following figure shows one active and four calls on hold for Line Key 1952 Wednesday February4 1 30 PM 1952 9 6 0 32 To Jack Jones bud Ni Lauren Gates EN Jack Jones N Milton Stone EN Teresa Swift 1 Hold James S Hold Joan Smith Hold Jacklyn EN z Wong 1954 20 35 1559 20 43 1555 20 52 Hold f DEEL Transfer Conference Video Ea To select a call on hold tap the call on hold New soft keys will display that apply to the selected call If there are more than three calls on hold tap or to view and select the additional calls on hold You can also press the Right arrow key
181. warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed
182. y numbers 1 Tap the abc soft key one or more times uppercase A characters to toggle between and select lowercase a characters or uppercase ABC soft key numerical tittecase Abc characters 123 soft key titlecase Abc soft key and lowercase abc soft key modes The mode you select displays in the screen title Press a dialpad key one or more times to enter the characters or number that display on the dialpad key For example If you re in ABC mode To enter A press 2 To enter B press 22 To enter C press 222 To enter 2 press 2222 If you re in 123 mode To enter 2 press 2 Enter special characters Tap the ABC Abc or 123 soft key so that you re in either ABC Abc or abc mode You can t access special characters when you re in 123 mode The mode you select displays in the screen title Press the 1 and 0 keys on the dialpad one or more times Enter text in a special language Tap the Latin Katakana Unicode Cyrillic or ASCII soft key to select the language you want Press a dialpad key one or more times to enter the character you want Delete text you entered Use the Right or Left arrow key to position the cursor to the right of the text you want to delete and then press 3 Tap the Save soft key VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Getting Started with Your Phone Obtaining t
183. you are not in another call you can answer a call in three ways e Using the handset e Using the speakerphone e Using the headset Note Your phone distributes incoming calls for lines that have multiple Line Keys evenly across all Line Keys Note If you don t want to answer a call or you want to delay answering a call do the following e To remove the incoming call window in the center of the touch screen minimize it and place it in the inactive call group So you can still answer it if you want tap the Ignore soft key e To remove the incoming call window and the opportunity to answer the call tap the Reject soft key for private lines the Silence soft key for shared lines or press the DND key Do Not Disturb when your phone rings The Do Not Disturb mode stays active until you press the DND key again e To forward incoming calls to another phone tap the Forward soft key see Forwarding Calls Dynamically on page 3 33 If your phone is set up with shared lines there is no Forward soft key Note If you set up your phone with a silent ring tap the Line Key with the status indicator that is flashing green or tap the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Basic Features of Your Phone Answe
184. you can view their status in real time from your phone s Buddy Status screen or from the idle screen if your buddy has a Speed Dial Key on your phone If you like you can block others from monitoring your status Your phone can watch the status of up to eight other phones or 48 buddies These phones form your Buddy List Your phone can be monitored by up to eight other phones If your phone is configured to work with Microsoft Office Live Communications Server 2005 the behavior of presence settings and buddy lists is different For more information see Integrating With Microsoft Live Communications Server 2005 on page 4 14 or contact your system administrator Updating Your Presence Settings Your presence setting indicates your status either online busy be right back away out to lunch offline or do not disturb Update your presence setting so that other users can monitor your status from their phones When you select a presence setting other than online the setting displays on the status bar on your phone To update your presence settings 1 Do one of the following Tap the My Status soft key Or Tap gt Features gt Presence gt My Status VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Using the Advanced Features of Your Phone The My Status screen displays Wednesday February4 1 44 PM 1952 Fy d g R 1952 Ey v

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