Service Accent Messaging Setup & User Guide
Contents
1. ossossooossosesseerreneseeessssssssssesssrrreene 2 The Service Accent Document Set 0 0 ccccccccecceceeeeeees 3 DOU GAIS GUE sen dale Aisa aa adie N 4 Documentation Conventions ccceeesesssseceeeeeceeeeeeees 4 Contacting Your Support Provider ccccccceceeeeeeeees 4 Setting Up Service Accent Messaging ccccccceeeree 5 Accessing the remote messaging console ccccceee 9 NAGW LOG aan ATA AN 10 Adding NuUmMmDerS essnee savadtnnuusadaanaeeeds 11 Modifying numbers siess eini anie eita 12 SMS NUMEN srai an a aE 13 SMS Messe Tules esnan irna 14 Service Accent Messaging Setup amp User Guide i Introduction Welcome to the Service Accent Messaging Setup amp User guide This chapter contains the following topics e Service Accent Messaging Overview e The Service Accent Document Set e About this Guide e Documentation Conventions e Contacting Your Support Provider Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Setup amp User Guide 1 Introduction VCi Service Accent Messaging Overview Simple Message Services SMS is a method of sending small amounts of text to from or between mobile cellular phones Its low bandwidth consumption small data footprint and simple format mean that this messaging protocol is both cheap and simple to implement on hand held devices like mobile cellular phones Notifications in Service Accent For some2. Service Accent Installation And Setup Guide this document describes how to install and configure Service Accent Service Accent User Guide this document describes how to use Service Accent Service Accent Online Meter Billing Setup amp User Guide this document describes how to configure and use Service Accent Online Meter Billing Service Accent Sage Live Link this document describes how to configure and use Service Accent Sage Live Link Service Accent Dynamic Mapping this document describes how to configure and use Service Accent Dynamic Mapping Service Accent Remote Monitoring amp Billing this document describes how to configure and use Service Accent Remote Monitoring amp Billing Service Accent Remote Console Installation amp Setup Guide this document describes how to install and setp the Service Accent Remote Console module Service Accent Wireless Setup Guide this document describes how to install and setup Service Accent Wireless Service Accent Wireless User Guide this document describes how to use Service Accent Wireless Service Accent Mobile User Guide this document describes how to use Service Accent Mobile Service Accent Remote Customer User Guide this document describes how to use Service Accent Remote Customer Service Accent Remote Engineer User Guide this document describes how to use Service Accent Remote Engineer Service Accent Remote Email Setup amp User Guide this
3. amp User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Adding numbers Service Accent Eee Remote Messaging Console Message log for Test 26 04 2007 Date Mobile number 26 04 2007 15 47 35 07841974314 Copyright 2004 2007 Vantage Computing Ltd All rights reserved Click here for terms and conditions of hosted services Usage of this site implies acceptance of these terms and conditions 4 The log shows the time of the SMS the mobile phone that it originated from and details of the messages see SMS message rules on page 14 5 Click Back to return to the previous page Adding numbers In order for your engineer to communicate with the Remote Messaging Console you need to add their mobile phone number to the list of approved numbers 1 From the main welcome screen Service Accent Remote Messaging Console Test Testing Company Ltd 4 Yes Mobile numbers in this group Copyright 2004 2007 Vantage Computing Ltd All rights reserved Click here for terms and conditions of hosted services Usage of this site implies acceptance of these terms and conditions 2 Enter your engineers mobile phone number in the Add mobile number field and then click Add 3 The number is placed into the mobile numbers list Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Setup amp User Guide 11 The Remote Messaging Console Service Acce
4. and logs You will be prompted to confirm deletion e Message queue this will display all messages yet to be delivered to your Service Accent database e Message archive this will display all messages that have been delivered e Back go back to the main welcome screen SMS number When an engineer sends a SMS message it must be sent to the following number 44 778 148 4003 When the Remote Messaging Console receives the SMS the Remote Messaging Console checks to see which user group the engineers mobile phone number is in and then routes the message to the applicable Service Accent database Your support provider will advise if this number has been changed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Setup amp User Guide 13 The Remote Messaging Console VCi SMS message rules It is crucial that the contents of the SMS message sent by the engineer adheres to the following rules If it does not the message will be not be processed by Service Accent The format of the SMS message has to be Job number space code eg 12345 r Where job number is the Service Accent job number and code is one of the following r Engineer is on route to the job a Engineer has arrived on site f Engineer has fixed the fault on the job h Engineer has arrived home n Equipment is not working p Equipment working but needs parts Once the SMS message is received by Service Acce
5. document describes how to configure and use Service Accent Remote Email Service Accent Messaging Setup amp User Guide this document describes how to configure and use Service Accent Messaging Service Accent SMS amp Email Notifications Setup amp User Guide this document describes how to use Service Accent SMS amp Email Notifications Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Setup amp User Guide 3 Introduction About this Guide This guide consists of the following chapters e Chapter 1 Introduction an overview of Service Accent Messaging documentation conventions and Vantage Computing contact information e Chapter 2 Getting Started describes how to setup Service Accent Messaging e Chapter 3 The Remote Messaging Console describes how to access the Remote Messaging Console and introduces the features of Service Accent Messaging Documentation Conventions G G O The following icons highlight particular sections Caution failure to observe the caution described in this section may prevent Service Accent Messaging from operating properly Note sections highlighted with this icon contain pertinent information such as exceptions to the preceding steps or sections Hint sections highlighted with this icon contain hints or suggestions Contacting Your Support Provider 4 e Service Accent Messaging Setup amp User Guide Web site www service
6. Service Accent Service Accent Messaging Setup amp User Guide September 2009 Legal Information All rights reserved No part of this document shall be reproduced or transmitted by any means or otherwise without written permission from Vantage Computing Limited This document is provided as is and all express or implied conditions representations and warranties including any implied warranty of merchantability fitness for a particular purpose or non infringement are disclaimed except to the extent that such disclaimers are held to be legally invalid Trademarks Service Accent is a trademark of Vantage Computing Ltd All product names mentioned in this documentation are the trademarks of their respective owners This document also includes the trademarks trade names and service marks of companies other than Vantage Computing Limited The product described in this document is distributed under license restricting its use copying distribution and decompilation No part of the product or this documentation may be reproduced in any form by any means without prior written authorisation of Vantage Computing Limited 1 Introduction 2 Getting Started 3 The Remote Messaging Console Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Overview ccceeeesssseeeees 2 Notifications in Service Accent ccccccceeeeeeessseeeeeeees 2 Inbound messaging
7. accent com click on support and assistance Telephone and Email details will be provided by your support provider Support for Sorwice Accent Windows leternot Ceplorer E E lt E hipj cervicsacrent com pappertace fi K a Be pp for Serene Aaen God yr Ch Toots V Service Accent Products amp Services Carried Astin Support and assistance for Service Accent Ferrette Balauans Eatikmar i age Trial pohara eridwtde daalena abadie Daralaidi Sapir sed khiiibiada CSBEREE dus patert Gamh for a palurion While pipiti Akaw wG The resources on this pape will heip you get assistance for any questions and probleme you may hawe about Piran Service Accent Pestures Support for Service Accent Product updates Meter and ee ae The Service 2ecent di purchased a sei ta Service and en mk lt from gbtined y me Accent Wol fra Shek enhancements ar reads billing peer Pel f prev ibe you fF ippa If yaa raai eka tai hth yrat eed EN dim E ate fr Ba RT poe conted your support prev r plassa disk the link beliga cushomern Y Corten your support preader 3 Ge be the deweleads page Search for a solebiom White ard mamusls Bard me fine kKndwheige bade for eer 1G Cone Whit paeert Manual ahd dosumentanas anaba you bo ard ig opdated regularly and ie kept up to date arm more shout Serice docent and Service pcen que t ig kti te Daa answers and bps Remote Solubons Manuals concepts a
8. be provided to you by your support provider at installation 4 After entering a valid group id and password the following screen will be displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Setup amp User Guide 9 The Remote Messaging Console Service Accent Remote Messaging Console Test Testing Company Ltd 4 Yes Mobile numbers in this group Log off Copyright 2004 2007 Vantage Computing Ltd All rights reserved Click here for terms and conditions of hosted services Usage of this site implies acceptance of these terms and conditions 5 Your group details will be displayed these show your group id and name telephone prefix and if the account is active View log Whenever an engineer sends a SMS message a log file is created showing details of the message 1 To view the logs click on the View log button and the following screen is displayed Service Accent Remote Messaging Console Message logs for Test Date Messages 26 April 2007 2 Copyright 2004 2007 Vantage Computing Ltd All rights reserved Click here for terms and conditions of hosted services Usage of this site implies acceptance of these terms and conditions 2 A log file is created each day that the engineer uses SMS 3 To view the log just click on the date required and a screen similar to the following will be displayed 10 Service Accent Messaging Setup
9. nd scenarnce are Wide to the knoeledge base Gocumentston and guides to installing and configuration Denice Armement srd ibs modules SS view Pa whia papart Whe to bup and inabakia ithe rav paken ar pat p Copyright Vantage Computing Ltd 2009 All rights reserved Getting Started This chapter details how to set up the Remote Console module and Service Accent Messaging The Remote Console will normally be set up by a representative from your support provider The details shown here are for reference and for advanced users only Setting Up Service Accent Messag ng Before you can start using Service Accent Messaging you will need to configure it To setup Service Accent Messaging 1 Ifthe Remote console software is already running on the server right click on the remote console task bar icon KA and from the popup box click Open Remote Console Open Remote Console Pause 2 Close ps A oT ed WY If the Remote Console Module is not running click Start All Programs Service Accent Remote Solutions and then Service Accent Remote Console or by locating the program Remotegw exe using Windows Explorer This is usually in c program _ files Service Accent Remote Solutions 2 The first time this is run you will be prompted to configure the SMS messaging server 3 Ifthe Remote Console is already running and Service Accent messaging is to be added as another module Click on File and then Lice
10. neer wants to send an SMS back to Service Accent text is sent to the dedicated phone number This phone number is rented from a mobile network provider and on receipt of a message will route it back to the service provider who in turns routes it to Service Accent The Messaging inbound SMS module is part of the Remote Console module which is a separate application from Service Accent The Remote Console enabled communications between Service Accent and remote users via a number of different protocols including the internet wireless email and SMS The Remote Console implements advanced scripting technology to allow customised message handling per protocol per client to give a custom implementation to suit the client s needs To enable you with Service Accent Messaging Vantage Computing International VCI has teamed up with Clickatell a company that specialises in SMS technology An account will be set up in your name Vantage Computing Ltd cannot control or guarantee the accuracy of any information on the Clickatell web site Vantage Computing Ltd cannot be held liable for damages resulting from the use of the lack of availability of or problems with Clickatell or its services 2 e Service Accent Messaging Setup amp User Guide Copyright Vantage Computing Ltd 2009 All rights reserved VCi The Service Accent Document Set The Service Accent Document Set The Service Accent document set consists of the following guides
11. ng click Back A Service Accent messaging server configuration wizard Finished configuring the Service Accent messaging server Your Service Accent messaging server settings have been saved To complete this wizard click Close lt Back Hest gt 13 The configuration of the SMS gateway is now completed Click Close 8 Service Accent Messaging Setup amp User Guide Copyright Vantage Computing Ltd 2009 All rights reserved The Remote Messaging Console The Remote Messaging Console is used to set up new mobile numbers monitor logs and view the message queues Accessing the remote messaging console Whenever you need to add an engineer to Service Accent messaging or remove an existing engineer use the Remote Messaging Console to add or remove their mobile number To access the Remote Messaging Console 1 Use Internet Explorer and go to http messaging serviceaccent com console 2 The following screen will be displayed gt SMS Console Windows Internet Explorer Go v E http messaging serviceaccent com console signin asp we k Ess Console Service Accent Remote Messaging Console Copyright 2004 2007 Vantage Computing Ltd All rights reserved Click here for terms and conditions of hosted services Usage of this site implies acceptance of these terms and conditions 3 You will be prompted for your Group id and password These will
12. nsing and enter your new license code This will then activate the SMS messaging wizard Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Setup amp User Guide 5 Getting Started B Service Accent messaging server configuration wizard Welcome to the Service Accent messaging server Wizard This wizard helps you bo configure your SMS settings aN You must ensure you have the correct configuration details from your support provider Incorrect configuration will cause your SMS messaging to Fail i You have previously configured your Service Accent messaging server connection Click Next bo view or amend it To continue click Next B Service Accent messaging server configuration wizard Service Accent Remote Messaging configuration Setup the Service Accent messaging server Service Accent Remote Messaging URAL of SMS server http messaging serviceaccent com API ID Username Client ID Password Replace 0 prefix with From name 5 Enter the URL of the SMS server to handle your SMS messages In all cases this will be the server hosted by VCI http messaging serviceaccent com When an engineer sends an inbound SMS message the SMS is sent to a dedicated number 447781484003 your support provider will advise if this number has changed and then the SMS is forwarded to the VCI Messaging server and then forwarded to your Service Accent system 6 Enter the API ID Use
13. nt Remote Messaging Console Test Testing Company Ltd 4 Yes Mobile numbers in this group 0785625151 07851225621 Copyright 2004 2007 Vantage Computing Ltd All rights reserved Click here for terms and conditions of hosted services Usage of this site implies acceptance of these terms and conditions 4 Continue adding all your engineer mobile phone numbers as outlined in step 2 Modifying numbers You can delete a mobile number view the queues incoming messages not yet delivered to Service Accent from the Remote Messaging Console or view historical queues 1 Highlight the mobile number to view Service Accent Remote Messaging Console Testing Company Ltd Group details Test Testing Company Ltd 4 Yes View log Mobile numbers in this group 0785625151 2 Click Details and the following is displayed 12 e Service Accent Messaging Setup amp User Guide Copyright Vantage Computing Ltd 2009 All rights reserved SMS number ad Service Accent Remote Messaging Console Testing Company Ltd Edit mobile number 07851225621 Delete this mobile Message archive Copyright 2004 2007 Vantage Computing Ltd All rights reserved Click here for terms and conditions of hosted services Usage of this site implies acceptance of these terms and conditions 3 The following options are available e Delete this mobile this will delete the mobile and all related queues
14. nt the job is updated based on the code sent The SMS message rules can be changed to match your organisation or specification Please contact your support provider for details on this 14 Service Accent Messaging Setup amp User Guide Copyright Vantage Computing Ltd 2009 All rights reserved
15. rname Client ID and Password as advised by your support provider 7 To replace the leading zero in mobile numbers enter the replacement string eg 44 into the Replace O prefix with box 8 In the From name box you can replace the mobile number sending the SMS with a meaningful name 6 Service Accent Messaging Setup amp User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Setting Up Service Accent Messaging 9 The Next button will not be highlighted until all boxes have been completed Once all of these have been entered click Next to continue and the following screen is displayed A Service Accent messaging server configuration wizard Service Accent Remote Messaging configuration Network configuration Network configuration Connection timeout seconds 30 Polling interval seconds 30 10 In the network configuration indicate the Connection timeout interval and Polling interval The default value is 30 seconds for each 11 Click Next to continue and the following screen is displayed B Service Accent messaging server configuration wizard Service Accent Remote Messaging configuration Configuration complete Configuration complete To save your configuration click Ment Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Messaging Setup amp User Guide 7 Getting Started 12 To save the configuration click Next or if you need to amended anythi
16. years Service Accent has offered the ability to send outbound SMS messages as part of its Notifications module additional module see Service Accent SMS amp Email Notifications setup amp User guide Outbound messages are messages sent to a mobile phone and this is useful in notifying engineers in the field of jobs assigned to them and other useful information It is also simple to implement as Service Accent is configured to use a specific service provider the client is allocated an account by VCI the client is responsible for all charges and Service Accent uses this account to send engineers SMS messages via the service provider Inbound messaging Service Accent has been enhanced to accept inbound messages from the engineers in the field Inbound messaging is quite different to outbound messaging in the latter Service Accent communicates with the service provider s server passing the destination phone number and the text to send The service provider is then responsible for routing the message through the appropriate mobile network to enable delivery to the recipient When a user wants to send an inbound message he can only send to another phone number the ability to communicate with a server or route messages does not exist To enable inbound messaging the client is allocated an account with the service provider if they do not already have one and the service provider issues a dedicated phone number to the client When the engi
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