Home

HP ProLiant BL465c Server Blade User Guide

1. e Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documen
2. nono nnnn nono nnnnonannnnnnnos 60 Server fault indications flowchart nn ncononnnnnnonnnncncnnos 62 Contents 4 POS error messages and beep codes ira in nr 64 Introduction to POST error Message 64 Processor X Unsupported Wattage EE 65 M moi ion 66 lancia 67 Regulatory compliance identification numbers rai 67 Federal Communications Commission noce onse eennnerenneensneeersnneen eneen enneeennneenenvenenvereennereenenenn 67 FCC rating oe andere dune eat 67 Class A equipment sisi 68 Class B equipment sisi 68 Declaration of conformity for products marked with the FCC logo United States only 68 ie a y lalla ee e ari 69 d A en ana RAC OOO DIARI AIRONE FRE 69 Canadian notice Avis Canadien sien 69 European Union regulatory notice in i aires 69 Disposal of waste equipment by users in private households in the European Unien 70 Japanese noe a gebei es it 70 NEIER 70 A e l a s a a a eaer 71 EE AA 71 Battery replacement nolce iii 71 Taiwan battery recycling notice ii a 72 EE RRSSAA ATO ATEO 73 Preventingelectrosialis disc da ade 73 Grounding methods to prevent electrostatic dIschatgo sali 73 DO OR ETA 74 Environmental specifications eas 74 Server blade specifications senen seensnersensonnesensnenersenensenensnntersssnensesensenenerrsoneneenenn 74 E ARR ee ee mr IRE RI O 75 Betore yourcortaeh MR neonati liana ia 75 HE GORGE One Se da 75 Customer
3. k i 54 OL AA E 54 POST error messages TEE 64 Troubleshooting resources For common troubleshooting procedures the term server i H NOTE F troubleshoot d the t server is used to mean servers and server blades The HP Proliant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification error message interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide e The serverspecific Documentation CD e The Business Support Center on the HP website http www hp com support Navigate to the server technical support page Under self help resources select ProLiant Troubleshooting Guide e The Technical Documentation website http www docs hp com Select Enterprise Servers Workstations and Systems Hardware and then the appropriate server Pre diagnostic steps ZA WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components iy IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operatin
4. To remove the component 1 Identify the proper server blade 2 Power down the server blade on page 12 3 Remove the server blade 4 Place the server blade on a flat level work surface WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Remove the access panel To remove the component 1 Power down the server blade on page 12 2 Remove the server blade on page 13 3 Lift the access panel latch and slide the access panel to the rear 4 Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Operations 13 Install the access panel 1 Place the access panel on top of the server blade with the hood latch open Allow the panel to extend past the rear of the server blade approximately 0 8 cm 0 2 in 2 Engage the anchoring pin with the corresponding hole in the latch 3 Push down on the hood latch The access panel slides to a clos
5. HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Technical support 77 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch fistag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen uber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informa
6. e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 73 Specifications In this section Ere EN 74 Server blade Spec riciclo iii aiar riesi aaa iii 74 Environmental specifications Temperature range Shipping 40 C to 60 C 40 F to 140 F Maximum wet bulb temperature 30 C 86 F Relative humidity noncondensing Shipping 10 to 90 All temperature ratings shown are for sea level An altitude
7. 2 install the server blade in an enclosure Onboard Administrator assigns an IP address to enable iLO 2 connectivity to the server blade The c Class tab enables you to control specific settings for the HP BladeSystem iLO 2 also provides web based status for the HP BladeSystem configuration For detailed information about iLO 2 refer to the HP Integrated Lights Out User Guide on the HP website http www hp com servers lights out Network based PXE deployment PXE is a component of the Intel WfM specification The PXE model enables server blades to load and execute an NBP from a PXE server and to execute a pre configured image The image can be an OS image created by software utilities or a boot diskette image This feature enables a user to configure a server blade and install an OS over a network Deployment overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and executes the image Ur IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server b
8. 75 resources 43 51 resources troubleshooting 51 ROM redundancy 46 ROM updating 50 ROM Based Setup Utility RBSU 41 ROMPag utility 44 46 S safety considerations 52 safety information 47 SAS drives 8 SAS hard drive LEDs 8 SATA hard drive 8 SATA hard drive LEDs 8 scripted installation 38 serial label pull tab 6 serial number 43 series number 67 server blade handle 6 server fault indications flowchart 62 server features and options 19 service notifications 54 SmartStart autorun menu 41 SmartStart Scripting Toolkit 38 SmartStart overview 41 specifications 74 specifications environmental 74 specifications server 74 start diagnosis flowchart 55 static electricity 73 support 48 75 support packs 41 supported operating systems 50 switches interconnect 16 symbols on equipment 52 system board battery 71 system board components 9 Index 86 System Erase Utility 45 system maintenance switch 10 Systems Insight Manager 45 T Taiwan battery recycling notice 72 technical support 75 telephone numbers 75 troubleshooting 51 U UIDLEDs 6 updating the system ROM 46 USB connectors 11 USB support 47 utilities 35 utilities deployment 38 41 V video connector 11 Index 87
9. HP ProLiant Essentials Foundation Pack 45 HP Systems Insight Manager overview 45 HP Technical Support 75 identification number 67 iLO 2 Integrated Lights Out 2 12 35 44 iLO 2 activity LED 44 IML Integrated Management Log 48 Important Safety Information document 52 Insight Diagnostics 47 Index 85 installation server options 19 installing hardware 19 Integrated Management Log IML 48 internal USB connector 47 J Japanese notice 70 K Korean notices 71 L laser devices 71 LEDs 6 LEDs front panel 7 LEDs hard drive 8 local I O cable 6 11 32 local I O cable connector 6 32 loose connections 54 M Management Agents 45 management tools 35 44 memory 25 26 memory mirrored 42 mezzanine board connectors 9 mezzanine card 27 O Online ROM Flash Component Utility 50 operating systems 50 operations 12 options installation 15 19 ORCA Option ROM Configuration for Arrays 44 OS boot problems flowchart 60 P phone numbers 75 POST error messages 64 POST problems flowchart 59 Power On Standby button 6 powering down 12 powering up 12 41 power on problems flowchart 57 problem diagnosis 51 processor 20 processor socket 9 ProLiant Support Pack PSP 49 PSPs overview 49 R RBSU ROM Based Setup Utility 41 RBSU configuration 41 redundantROM 46 regulatory compliance notices 67 69 release button 6 removing the access panel 13 removing the server blade 13 required information
10. RSS Bh ALAS e BE SERIES MSH REA o BH SAH ARE A ATRAE ZA Sa AN REER HP Sg BIR RE Rte OREN RARI AVIS gt MST Alt ere AREAS AWM gt SE AE HP SARA BRS ATREA o mee PR HP ROA DARIA 7 ERE o EEA HERH gt RATS Bs gt RMS RIB ath te F CSR SASH FBT TF AUREA gt TERRA Seat FRED ARF ARE AURAL RAMI BA o SERES TAE HP RHE gt BAHAR BETERE gt PRENDA SMA HP ERER CSR BRS HEE CHM EAS o CEAR PRE HP EVA REA CARA 5 HLA HARRIE FE 0 HP JRR SS D ARE ER N REN ARR IC BS gt ARABE EURE HP AYRES SUE RER gt NE RETRASO gt HP RAR RMABRREA E EAF gt ME HPA ER BTHHE TRANEN EEE HARKEN gt BIHAR SH HP h http www hp com go selfrepair AT He HP ASS Sel A Z AAST BHO UE FE DAI A HS 85848 HEE USS S Poy LA dz Sel CSR FSS OF ASSO HA EIYSU AS 7171 SOt HEE HP MHA ZE Al ES AMAIA BAYANA CSR FES ASSO 87 eet BEH HPE AS FES HIE ASA HO APSA WAE ES BUC CSR PSUS E IA ERIH EHC 2124 MS 2 7 YS AHA US FE ALS AL HPO 0 FE LAS 238 AS 0 4H AO CH St 330 Y HIJ SPEL DAUZ Sel MEM APSO E 0 FEST NA dz Helt 715313 BAENA GU O opal ot APS API HPO 0 FES MAIS REE SS ASAE FS Al Sol H Soe ES MBA FAO Cet 27 BIS UO 247 HEE WSU Eu YT HP 52 VA dz Geldt SIGUES BALE AU O HPE SAYS 24 RSS Flay SA MHA HESS Sol FSS IMAGES sto USC 0 4 FESP Illustrated Parts Catalogoll No 2 al EAO HEUCH CSR F e Mu SENS KEE 220 8512 829 45 SAA d o 215515 zo 0 FOLK AAA 240 HASSE 49 7 HBO APSE HOF SA E
11. SAS or SATA drives A CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 1 Remove the hard drive blank Hardware options installation 19 2 Prepare the hard drive 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug hard drive LEDs SAS and SATA hard drive LEDs on page 8 Processor option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION To avoid damage to the system board e Do not touch the socket contacts Oo Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket A CAUTION To avoid damage to the processor Hardware options installation 20 Handle the processor only by the edges Do not touch the bottom of the processor especially the contact area A CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number A CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed A CAUTION To prevent possible server bl
12. Self Repair EE 75 e N NN OO 83 ludici ninni ninni ione 85 Contents 5 Component identification In this section F SE A a ai 6 Fom pare Rennes amener tenia zia 7 LAS and SATA O REANO 8 SAS and SATA hard drive LED combi iaia 8 E e E S IEN TE 11 Front panel components ltem Description Hard drive bay 1 Power On Standby button o Local I O connector Hard drive bay 2 Server blade handle Release button Zooo Serial label pull tab N O The I O connector and the local I O cable are for some server blade configuration and diagnostic procedures Component identification 6 Front panel LEDs Diem pesi um TT UID LED Blue Identified Blue flashing Active remote management Off No active remote management Health LED Green Normal Flashing amber Degraded condition Flashing red Critical condition NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity System power LED Green On Amber Standby auxiliary power available Off Off 3 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity Actual NIC numbers depend on several factors including the operating system installed on the server blade Component identification 7 SAS and SATA hard drive LEDs tem Description Fault UID LED amber
13. a boot CD 1 _ Use the local I O cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 32 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 _ After the server blade boots follow the normal installation procedure for an OS Windows Server 2003 cannot be installed from a USB CD ROM on the I O cable if the hard drive is completely blank no partitions defined To install Windows Server 2003 use one of the following methods e Make a partition on the hard drive that Windows Server 2003 will be loaded on e Use the SmartStart CD 7 0 or higher e Use the Rapid Deployment Pack Software and configuration utilities 39 Diskette image deployment To deploy with a diskette image the user creates a DOS based network enabled boot diskette that executes a script that configures the hardware and installs the OS The diskette enables the server blade to access the required deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 36 Before beginning the deployment process connect the server blade to the network E NOTE For more information about hardware and cabling configurations see the documents
14. about to fail Flashing A predictive Mark the corresponding IML 6 failure alert has entry as repaired if present You may need to replace the hard drive been received for this drive POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all new messages generated by this server blade Some messages are informational and do not indicate an error A server blade generates only the codes that are applicable to its configuration and options Troubleshooting 64 For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Processor X Unsupported Wattage Audible beeps 1 long 1 short Possible cause Processor not supported by current server blade Action Refer to the server blade documentation for supported processors If the processor is supported remove the processor update the system to latest ROM and then reinstall the processor Troubleshooting 65 Battery replacement If the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides po
15. blue Online LED green SAS and SATA hard drive LED combinations Online activity LED Fault UID LED Interpretation green amber blue On off or flashing Alternating amber The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may regularly 1 Hz terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may 1 Hz terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing The drive is active but a predictive failure alert has been regularly 1 Hz received for this drive Replace the drive as soo
16. condition still exist Reseat the server blade Troubleshooting 58 POST problems flowchart Symptoms e Server does not complete POST EY NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device ke eee TZ Server blade power on problems flowchart on page 57 POST error messages and beep codes on page 64 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Symptom information on page 53 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documenta
17. derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server blade specifications Weight maximum 5 9 kg 13 00 Ib Weight no drives installed 5 33 kg 11 75 lb Specifications 74 Technical support In this section A A 75 HP contaci Mormaii A A 75 VI E APPARE ROERO ONTO T E AI l asr kane 73 Before you contact HP Be sure to have the following information available before you call HP e Technical support registration number if applicable e Product serial number e Product model name and number e Applicable error messages e Add on boards or hardware e Third party hardware or software e Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller e In the United States see the HP US service locator webpage http www hp com service locator e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support e In the United States for contact options see the Contact HP United States webpage http welco
18. full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 47 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 2 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all dis
19. including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 41 StorageWorks library and tape tools HP StorageWorks L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L amp TT website http h18006 www1 hp com products storageworks It HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the P
20. or return them to HP an authorized HP Partner or their X agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal J PEW rs EUX Regulatory compliance notices 72 Electrostatic discharge In this section eee E iii 73 Grounding methods to prevent electrostatic discharge en soneereneenernnerrenneeensnerrsnnesersneervnnveennen 73 Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avold hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at staticfree workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry
21. page 12 2 Remove the server blade on page 13 3 Remove the access panel on page 13 4 Remove the mezzanine connector cover 6 age 14 7 Install the server blade Installing a server blade on page 17 Hardware options installation 28 HP Smart Array E200i Battery Backed Write Cache module option To install the component LP y sl Sp di Power down the server blade on page 12 Remove the server blade on page 13 Remove the access panel on page 13 Remove the hard drives Remove the hard drive backplane 7 Remove the USB key if installed Hardware options installation 29 Remove the Smart Array E200i cache module Install the Smart Array E200i battery pack on the new cache module provided in the option kit 9 Hardware options installation 30 10 Install the Smart Array E200i cache module 11 12 13 14 15 16 Install the USB key if necessary Install the front panel hard drive cage assembly Install the hard drive backplane Install the hard drives Hard drive option on page 19 Install the access panel on page 14 Install the server blade Installing a server blade on page 17 Hardware options installation 31 Cabling In this section Gang ibe aar A 32 Connecting locally to a server blade with video and USB devices iii 32 Using the local 1 O cable The local 1 O cable enables the user to perform server blade administration co
22. support svctools Open Services Event Manager OSEM is a standalone tool that performs real time reactive and proactive service event filtering analysis and notification The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE For more information refer to the HP website http h18000 www 1 hp com support svctools Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 41 and its Assisted Path feature to install the operating system and latest driver support Ed NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website http www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support X IMPORTANT Always perform a backup before installing or updating device drivers Resource Pags Resource Pags are ope
23. 113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Regulatory compliance notices 68 Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product com
24. CD ROM deployment involves using a bootable CD that executes scripts to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network E NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for CD ROM deployment e LO virtual CD ROM e USB CD ROM on page 39 iLO virtual CD ROM To deploy with a boot CD 1 Do one of the following e Insert the boot CD into the client PC that is using the iLO 2 Remote Console e Use iLO 2 to create an image file of the boot CD e Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 Refer to HP BladeSystem c Class advanced management on page 35 3 Click the Virtual Devices tab Select Virtual Media 5 Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade 6 Use the iLO 2 Virtual Power Button feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for the OS USB CD ROM This method uses SmartStart to facilitate loading the OS However SmartStart also allows for manual loading of the OS and drivers To deploy with
25. E AAL MSO ASS FE WSU ESO BSAA HP IIS Al MEE ASS YAO HE 71517 EE SSS E XL HPE ZO HAY st PES HPS HS OF SEX OFS CSR DAI 32 SIA HSE AHO Sen 80 Hye PES HPS Ssh Of ste SPOE ASE AUS SAA ZE 5Y 01 HPS Beta OF EH CH o Y do YS SSS ASE ES MAO do LA AAA E HE OF HUG ZBO Brey St PES BES BE SSP HPI wal LEO Hoy HSS STE USC 124 AE Hel SS HPE 2223275 te Ses PEA 038 SSAA Y SH ABLE ESBL HP 224 AE 32 227801 Het AAS USE AES MHA ASAAO ESSAS SD 119 2 E 2130 HAS HP B 440 E hitp www hp com go selfrepair S HAstA AIS Technical support 82 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol DIMM dual inline memory module FC Fibre Channel iLO 2 Integrated Lights Out 2 Acronyms and abbreviations 83 IML Integrated Management Log NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays PCle peripheral component interconnect express POST Power On Self Test PXE Preboot Execution Environment RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager UID unit identification USB universal serial bus VCA Version Control Agent VCRM Ve
26. HP ProLiant BL465c Server Blade User Guide hp September 2006 First Edition LA Part Number 418191 001 invent Copyright 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server is a trademark of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon and AMD Opteron are trademarks of Advanced Micro Devices Linux is a U S registered trademark of Linus Torvalds September 2006 First Edition Part Number 418191 001 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents ME RR RR OR ROIO RATA Ri 6 Front panel components anice a iti 6 Front panel LEDs eeeneeeeeeeeneeenenee 7 SAS and SATA hard dri
27. HP website http www hp com go supportos e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 www1 hp com support files index html Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http h18023 www1 hp com solutions pcsolutions pcn html Natural language search assistant The natural language search assistant http www hp com support natural language search is a search engine that finds information on HP products including ProLiant servers The search engine responds to queries entered in question form Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp proliant html Software and configuration utilities 50 Troubleshooting In this section e RR I RI A 51 eda 51 MIlano 54 DES One redonne nee one nan dia k
28. P Smart Array E200i Battery Backed Write Cache module option eneen 29 A ina ir pirata 32 Wei the local Voet 32 Connecting locally to a server blade with video and USB devices 32 Accessing a server blade with local KVM gt gn 32 Accessing a server blade with local media devices ire 33 iaia 35 Server blade deployment tools issus 35 Software drivers and additional components vens 35 HP BladeSystem c Class Advanced management oeneerenneeennnerseneerenneer onver eeneerenneer ennen 35 Network based PXE deployment anaenenonnenensonsereneenenersonnenensenneneesvensneenennverenssnnenenseenennn 36 Deployment mebode sise 38 Contents 3 A A ETna 41 A e o ontoereikende 41 HP ROM Based Setup Unit 41 Array Conquer Sc tstt estear testist esrttsteerstteesreesta 42 SAN ela e A A o o A 43 Re entering the server serial number and product ID 43 Option ROM Configuration for AM s 44 Ma agementiool Sieen sn tem es Qi no aa 44 Automatic Server Recovery su cirie lee deetned inerentedorene id e lier Pair resina 44 ROMPaa TL U eni Lea 44 Integrated Lights Out Zeno grumi 44 RO ELU in 45 Storage Works library and tape lla 45 HP Systems Insight Manager EEE EEE 45 Management Agents pia iano ani aaa aa iaia 45 HP ProLiant Essentials Virtualization Management Software vensneen neen seennnenn vennen 46 HP ProLiant Essentials Server Migration Pack Physical to ProLiant E
29. P StorageWorks SAN Design Reference Guide on the HP website http h18000 www1 hp com products storageworks san documentation html Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 2 3 No up During the server startup sequence press the F9 key to access RBSU Select the System Options menu Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID Enter the product ID and press the Enter key Press the Esc key to close the menu Press the Esc key to exit RBSU Software and configuration utilities 43 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive conf
30. RARE EIL POR BOI LAIA RENT KALET SEA O CRIB ELIEN Dld A EAS SVEKHSHESHMRREA THAT MISA EPI AF SME SBS HEMRA EIER DIN AMAA ELE EL AL MISSA EE ZF SBS BLR MERSE EL GIANT HEL MMAR SIE LIVES HPA AR AMBRENES EEBDSBOBIIK HES UBERTI GAT ERE SHEBELET EP BITS HP FRITES P AITHE CSR BB LUS AT RE ARA HE E IE ANE SE HR ER MFA HR EA HR Rte MRA HP CM HP ARSA RARE SEI WEA BEA CSR AP SERENE HP RIC R A A HT BIR APA CSR MBH e AMK EREA VMA LIRE HP SHA NRA AARS LATE RAMAL F e T H SALES A THEME VERLENEN ATER Kit MRE EX HP ABEREA MARHE A AF m FR E RO RAE ARS KE HP AT REMERA EUX ENT Minne FA HAE HP MARI RAIDER EA AITE HTALEPRENTE HP ERRA EHAE FRAME REMEMBER PRIA EB CSR BARBERS LEA ARIE MAF RRA RARER ARTESANA WY FRO ARIZ CERA ep REEN BARE HP HAD ARAARA RET Bid A REHA HP S R ARI CSR MA AISA PIM R As A ABE IK 4 HP RER UE BIG AVERMI HP WAR MUMEMEM IRA GAR BH 5 SLA ERBA RR AYA HP A SRP RABY ABR PTB RA Ae AAA RICA ACE MBA RELLA BERGERIE HP ARES KERA SRR Sirup HP BE ARIE EEE RA HET RB KIB FX HP EP BITS AAA dARI EA BRA ARIETE rie HP Rok http www hp com go selfrepair Technical support 81 SP BITS El HP EET 7 873 SAR BTMHE CSR IBER DRESS dp BIER RIMS ASHER EA BORNE o AORTA HP et HP ARISE ER MESES PASSER MEET Fn LASER EF CSR RER AI HP HEBEL IIS CR FAES AARD HHD FARTS EEEE o MREER HP EEE gt HP HE AIM FMC ARIS AT ASAI I MH E A
31. RDP create a bootable diskette or image of a bootable diskette e PXE deployment on page 38 e CD ROM deployment on page 39 e Diskette image deployment on page 40 PXE deployment PXE enables server blades to load an image over the network from a PXE server and then execute it in memory The first NIC on the server blade is the default PXE boot NIC but any of the other NC series NICs can be configured to boot PXE For more information refer to Network based PXE deployment on page 36 NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade HP recommends using one of the following methods for PXE deployment e HP Proliant Essentials RDP HP Proliant Essentials Rapid Deployment Pack on page 38 e SmartStart Scripting Toolkit on page 38 A number of third party PXE deployment tools are available for Windows and Linux For additional information refer to the HP website ftp ftp compag com pub products servers management pxe_wp pdf HP ProLiant Essentials Rapid Deployment Pack ES NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphi
32. ade overheating always populate each processor socket with a processor socket cover and a heatsink blank or a processor and a heatsink Ur IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up To install a processor 1 2 3 4 Power down the server blade on page 12 Remove the server blade on page 13 Remove the access panel on page 13 Remove the heatsink blank Retain the heatsink blank for future use TE R IA YI AI io gt GG A CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board Hardware options installation 21 5 Remove the processor socket protective cover Retain the cover for future use A CAUTION Failure to completely open the processor retaining latch prevents the processor from seating during installation leading to hardware damage 6 Open the processor retaining latch and the processor socket retaining bracket Ur IMPORTANT Be sure the processor remains inside the processor installation tool Hardware options installation 22 7 If the processor has separated from the installation tool carefully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor A CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to pr
33. after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is displayed This screen is visible for several seconds before the system attempts to boot from a diskette CD or hard drive During this time the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com servers smartstart Array Configuration Utility ACU is a browser based utility with the following features e Run as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Software and configuration utilities 42 Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum di
34. against correctable memory errors The server blade provides notification if the level of correctable errors exceeds a pre defined threshold rate The server blade does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server blade failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the DIMM DIMM installation guidelines Observe the following guidelines when installing additional memory Install only ECC PC2 5300 Registered DDR2 SDRAM DIMMs that meet the following specifications e Supply voltage 1 8 V e Bus width 72 bits Observe the following special conditions when installing memory with a second processor e Processor 2 can be installed without memory e Any memory installed into banks for processor 2 can be used only if processor 2 is installed DIMMs must always be installed in pairs HP recommends installing DIMMs with the greatest capacity in the banks farthest from each populated processor first DIMMs installed in the same memory bank must have the same part number DIMMs installed in different banks can be of different sizes A CAUTION Always wear an antistatic wrist strap when working inside the server The server
35. blade supports multiple memory modes based on DIMM population Use RBSU HP ROM Based Setup Utility on page 41 to select a mode System will default to Advanced ECC DIMM population order Configuration Bank A Bank B Bank C Bank D 1A and 2A 3B and 4B 5C and 6C 7D and 8D E E zr Installing DIMMs 1 2 3 Power down the server blade on page 12 Remove the server blade on page 13 Remove the access panel on page 13 Hardware options installation 26 4 Remove the air baffles 5 Open the DIMM slot latches 6 Install the DIMM 7 Install the air baffles 8 Install the access panel on page 14 9 Install the server blade Installing a server blade on page 17 Mezzanine card option Optional mezzanine cards are classified as Type mezzanine cards and Type Il mezzanine cards The card type determines where it can be installed in the server blade e Install Type mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector e Install Type Il mezzanine cards only on mezzanine 2 connector Hardware options installation 27 Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 9 For mezzanine card signal mapping see the HP ProLiant BL465c Server Blade Installation Instructions that ship with this server blade To install the component 1 Power down the server blade on
36. blem use the following flowchart Symptom information on page 53 Loose connections on page 54 Service notifications on page 54 The most recent version of a particular server or option firmware is available on the following websites HP Support website http www hp com support HP ROM BIOS Firmware Updates website http h18023 wwwl hp com support files server us romflash h tml General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com producis servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP ProLiant Servers Trouble
37. cal Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Technical support 78 Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llus
38. cal user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit Software and configuration utilities 38 CD ROM deployment
39. dition 46 HP BladeSystem Essentials Insight Control Data Center Edition i 46 Redundant ROM supporter deeg ege ia SEENEN 46 USB support and functionality iii 47 Diagnostic tools ala aa 47 e LE 47 Survey Utility asas vanno A as 48 Integrated Management ego 48 Array Diagnostie Liliaceae 48 Remote support and analysis tools iii a e a RNR 48 HP Instant Support Enterprise Edition ss 48 Web Based Enterprise Service sise 49 Open Services Event Manager aa iaia propa TEE E bonte 49 Keeping esserne 49 A a S E A S EEEE E EEE EE E 49 tell co Adele CA 49 Proliant Support Bock 49 Operating system version Support ipa 50 System Online ROM flash component utility eas 50 Change control and proactive notification EE 50 Natural language search assistant uaar 50 CREO ee a 50 TN RR RE RE a aa a cree 51 Troubleshooting TOSQUIESS rai arie 51 AC pa SS na a laat AREO A SETER ie E 51 Important safety information sise 52 Symptom information eresien a eneen a 53 Prepare the server for diagnosis ici id 53 Service potih edh ONS ion i ai 54 Korot ste LAC ol En 54 Troubleshooting flowcharts se enten sereen sevende eeste aaa 54 Stan diagnosis Lel PP r ninnan ESEI AANE e si RSE Nia ais 55 General diagnosis MOVEMENT ss urna a 56 Server blade power on problems flowchart eas 57 POST problems towehait inicias dd didnt ladies 59 OS boot problems flowchart
40. e http www hp com go p2p HP BladeSystem Essentials Insight Control Data Center Edition HP BladeSystem Essentials Insight Control Data Center Edition is an integrated suite of software that simplifies the management of HP BladeSystem infrastructures Using a wizard based installer Insight Control Data Center Edition installs and configures HP Systems Insight Manager HP SIM and HP ProLiant Essentials management software rapidly and consistently reducing manual procedures and enabling a faster deployment of production HP server blades The software installed by Insight Control Data Center Edition delivers core management functionality for HP BladeSystem lifecycles including hardware resource deployment health monitoring performance monitoring vulnerability scanning and patch management Insight Control Data Center Edition is delivered as a standard feature of HP BladeSystem c Class enclosures and is available as a software option for HP BladeSystem p Class environments For more information about Insight Control Data Center Edition see the HP website http www hp com Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version E NOTE The server ships with the
41. ecified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do nottry to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice ZA WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Regulatory compliance notices 71 e Do not attempt to recharge the battery e Do notexpose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water gt Batteries battery packs and accumulators should not be disposed of together with the N general household waste To forward them to recycling or proper disposal please use 4 the public collection system
42. ed position Operations 14 Setup In this section I TTT 15 Installing an HP BladeSystem c Class enclosure arara arara aeeeaanaaeeranos 15 TE 15 Installing nen 16 RE 16 lider 17 A A iaia aaa 18 Overview Installation of a server blade requires the following steps 1 Install and configure an HP BladeSystem c Class enclosure Install any server blade options Install interconnect modules in the enclosure Connect the interconnect modules to the network Install a server blade Ss PSP Complete the server blade configuration Installing an HP BladeSystem c Class enclosure Before performing any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations e Documentation CD that ships with the enclosure e HP Business Support Center website http www hp com support e HP Technical Documentation website http docs hp com Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card For server blade options installation information see the HP ProLiant BL465c Server Blade User Guide on the Documentation CD or on
43. ee the server blade OS boot problems flowchart on page 60 Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 45 e Server boots but the internal health LED external health LED or component health LED is red or amber H NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 62 Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents on page 45 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 6 System Management Homepage https localhost 2381 Power on problems flowchart Server blade power on problems flowchart on page 57 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service gu
44. efer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are correctly routed through the tray Be sure each device is properly seated If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 55 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 56 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized i
45. formation refer to HP BladeSystem c Class advanced management on page 35 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos Software and configuration utilities 40 Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 47 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 42 Array Diagnostic Utility on page 48 and Erase Utility on page 45 SmartStart is included in the HP Pr
46. g systems supported by the server 1 Review the important safety information on page 52 2 Gather symptom information on page 53 3 Prepare the server for diagnosis 4 Use the Start diagnosis flowchart on page 55 to begin the diagnostic process Troubleshooting 51 Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AA ANOS ANG AAN AA 5 9 kg 13 00 Ib See L amp Warnings This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage t
47. hat may not be supported by the server blade For operating systems supported by the server blade refer to the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStart assisted installation or can be installed through the HP PSP ProLiant Support Packs on page 49 NOTE SmartStart version 7 51 and later provides the memory spare part numbers for the server Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 45 e From within Survey Utility e From within operating system specific IML viewers e For NetWare IML Viewer e For Windows IML Viewer e For Linux IML Viewer Application e From within the iLO 2 user interface e From within HP Insight Diagnostics on page 47 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility ADU is a tool that collects information about array controllers and generates a list of detected problems ADU can be accessed from the SmartStart CD SmartStart sof
48. he system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPag utilities For more information about the ROMPag utility refer to the HP website http www hp com servers manage Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can Software and configuration utilities 44 e Remotely power up power down or reboot the host server e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility A CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information
49. hold waste disposal service or the shop where you purchased the product Japanese notice CRL TR TV BJEILVCCIS 7 BAY TWEE LRD ROMANA BAP SV CORB FRLERES ERRE THAN VCC ORE ESI 3 ABRREE CT LOMB KERTEH ALL ZS Don LTVEIFR CORBBIVACT VEY a Y ICI LT MASNSL CEREAL ES DURE BITE TIE LRU RUE LT FEU VOCI 2 BV TUERCA KORKCTT RT E COR ELE SEMSA ERMES VCC DIC BSS IF AAT ETTI LORE FERA CENT S EN HET anita EN END ET LONEN DARE MI SLIBRENSILERHVET BSMI notice Sars sere ARIE VEM EI Seis che PAS gt D S IEEE SE FE een n ERES ERR ETA gt Regulatory compliance notices 70 Korean notice Class A equipment 181558 at 7 7 0 2u Salat EE ALSK Ol ALS SLA Bjal prof Sel EE Pesas mol 714822 D BEE ch Class B equipment BE 7 7 288 3457 71 ol 71712 718825 AAAS SB et 7 7 EM FAR HALE SE LEX GOAL ASS F zeit Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 N WARNING Use of controls or adjustments or performance of procedures other than those sp
50. i n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios lo
51. ides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation HP contact information on page 75 Troubleshooting 63 q Start server fault indications Select an appropriate fault indicator 1 Insight 3 Server blade Management Agents health LED Was event reported by Insight Management Agents What color is the server blade health LED Is there an IML entry identifying the problem 4 Gather information from the System Management Homep What color is age Failing components will be the Insight Display blade power on shown as yellow degraded or background problems orange failed flowchart 5 Go to server 2 Obtain failure information from IML entry if available Check the Insight Display Onboard Administrator error message and perform the suggested action 1s anara driva fault LED on Is there sufficient information to identify failing component Yes Is the LED 7 solid or Replace or reseat component flashing identified as failed or
52. iguration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility Flash ROM enables you to upgrade the firmware BIOS with system or option ROMPag utilities To upgrade the BIOS insert a ROMPag diskette into the diskette drive and boot the system The ROMPag utility checks t
53. izar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Technical support 79 Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para q
54. kettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server Power down the server blade on page 12 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem e You must have the appropriate Health Drivers and Management Agents installed on the server Troubleshooting 53 EY NOTE To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date e HP recommends you have access to the server documentation for server specific information e HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process H NOTE Download the current version of SmartStart from the HP website http www hp com servers smartstart Service notifications To view the latest service notifications r
55. lade can be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a PKE deployment server on a network Deployment infrastructure Ur IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware e Client PC administrative workstation e AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 700 MHz or greater recommended e 128 MB of RAM e Microsoft Windows 2000 Professional or Microsoft Windows XP OS e Microsoft Internet Explorer 5 5 or above with 128 bit encryption Software and configuration utilities 36 Ethernet NIC with 10 100 RJ 45 connector TCP IP networking and an IP address compatible with one of the following the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive CD DVD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Enviro
56. le ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 76 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR
57. losure Setup and Installation Guide on the documentation CD For more information about iLO 2 see Integrated Lights Out 2 technology on page 44 Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures perform a backup of critical server data and programs Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade e Use a virtual power button selection through iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server blade to shut down This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method in the event of a hung application iy IMPORTANT When the server blade is in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the enclosure Operations 12 After initiating a virtual power down command be sure that the server blade goes into standby mode by observing that the system power LED is amber Remove the server blade
58. me hp com country us en contact_us html To contact HP by phone e Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored e If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Technical support 75 e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts a
59. mentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation General diagnosis flowchart on page 56 Troubleshooting 61 Start OS boot problems 2 Yes Go to POST Problems Does the 1 4 server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors No 3 Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy 4 Troubleshoot Diagnostics run problem found without errors by Diagnostics 5 6 Check CD DVD ROM controller and cable Does Break server down to minimum configuration condition still exist Add parts back to configuration to isolate component Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis S
60. mmercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Regulatory compliance notices 67 Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Par
61. n as possible Flashing irregularly The drive is active and it is operating normally Component identification 8 Online activity LED Fault UID LED Interpretation green amber blue Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array System board components Description Bezel LED connector Internal USB connector under hard drive cage Processor socket 2 DIMM slots Processor 1 memory banks A and B Processor socket 1 populated Mezzanine connector 2 Type or Type Il mezzanine 4 System maintenance switch SW1 Enclosure connector tem e e CA o u 17 de Li In 10 1 12 13 14 5 1 Component identification 9 The symbols amp correspond to the symbols located on the interconnect bays For more information see the HP ProLiant BL465c Server Blade Installation Instructions that ship with the server blade Mezzanine connector definitions wmo qe Mezzanine connector 1 x4 Type mezzanine card only Mezzanine connecior 2 x8 Type 1 or Il mezzanine card A PCle x4 mezzanine co
62. nal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security external USB functionality can be disabled through RBSU Disabling external USB support in RBSU disables the USB connectors on the local I O cable Internal USB functionality is unaffected Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Software and configuration utilities 47 Survey Utility Survey Utility a feature within HP Insight Diagnostics on page 47 gathers critical hardware and software information on ProLiant server blades This utility supports operating systems t
63. nfiguration and diagnostic procedures by connecting video and USB devices directly to the server blade For local 1 O cable connectors see Local I O cable on page 11 Connecting locally to a server blade with video and USB devices Use the local I O cable to connect a monitor and any of the following USB devices e USB hub e USB keyboard e USB mouse e USB CD DVD ROM drive e USB diskette drive Numerous configurations are possible This section offers two possible configurations Accessing a server blade with local KVM A CAUTION Before disconnecting the local I O cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment EI NOTE For this configuration a USB hub is not necessary To connect additional devices use a USB hub 1 Connect the local I O cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector Cabling 32 4 Connect a USB keyboard to the second USB connector 5 EE Gs s DE sl IRAN Be amati SE S ep ER D SCH ben sie i ee CN CC O O Accessing a server blade with local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the local I O cable to the server blade 2 Connect the
64. ng and press the Enter key Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server E NOTE The server may not support all the following examples EY NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 3 4 5 or 6 3 4 5 or 6 Mer n fo To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Boot options After the auto configuration process completes or
65. nment versions at the HP website http java sun com products archive index html e DHCP server IP address assignment AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium or Pentium Il 200 MHz or faster processor 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter e PXE deployment server storing boot images AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 500 MHz recommended 256 MB of RAM 10 Mb s network adapter CD ROM drive e Windows repository server Windows or Linux deployment Windows 2000 or Windows Server 2003 OS installed Network connection CD ROM drive 1 5 GB of available disk space TCP IP networking and an IP address compatible with one of the following the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html e Network server with an OS installed Software and configuration utilities 37 Deployment methods Three primary deployment methods are supported IMPORTANT To deploy a server blade without the
66. nnector supports x8 cards at up to x4 speeds A PCle x8 mezzanine connector supports x16 cards at up to x8 speeds DIMM slots For installation guidelines and population order see Memory options on page 25 System maintenance switch ei I ege LC of of of To access redundant ROM set S1 S5 and S to ON Component identification 10 Local I O cable fem ome Pee 7 connector on the server blade front panel 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 11 Operations In this section are fe PRO I RO RE A OE 12 Power dawn the serer PIOGGE iaia ariani 12 PEACE LR PRON OOO RR OA RAT 13 a panel allaccia 13 Col PORRE CRE ree err 14 Power up the server blade The Onboard Administrator initiates an automatic power up sequence when the server blade is installed If the default setting is changed use one of the following methods to power up the server blade Use a virtual power button selection through iLO 2 e Press and release the Power On Standby button When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more information about the Onboard Administrator see the HP BladeSystem c7000 Enc
67. nto the other flowcharts The available flowcharts include Start diagnosis flowchart on page 55 General diagnosis flowchart on page 56 Server blade power on problems flowchart on page 57 POST problems flowchart on page 59 OS boot problems flowchart on page 60 Server fault indications flowchart on page 62 Troubleshooting 54 Start diagnosis flowchart Use the following flowchart to start the diagnostic process en quo O General diagnosis flowchart on page 56 2 Power on problems flowchart Server blade power on problems flowchart on page 57 POST problems flowchart on page 59 OS boot problems flowchart on page 60 Server fault indications flowchart on page 62 1 Go to General diagnosis 2 Go to Power on problems 5 Go to Server fault indications Yes No No No Yes Start diagnosis Do you want to perform the General Diagnosis No Does server power on Yes Does server complete POST OK Yes Does server boot to OS OK Yes Does server have Insight Management Agent fault or LED fault indication 1 Go to General diagnosis No Troubleshooting 55 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the pro
68. o the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only Troubleshooting 52 subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The
69. oLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers smartstart HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include e Configuring system devices and installed options e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Using RBSU The first time you power up the server blade the system prompts you to enter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server blade To navigate RBSU use the following keys e To access RBSU press the F9 key during power up when prompted in the upper right corner of the screen e To navigate the menu system use the arrow keys e To make selections press the Enter key Software and configuration utilities 41 E IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setti
70. of ProLiant c Class server blades that provides server health and remote server blade manageability Its features are accessed from a network client device using a supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can e Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls e Remotely power up power down or reboot the host server blade Software and configuration utilities 35 e Remotelyboota host server blade to a virtual media image to perform a ROM upgrade or install an OS e Send alerts from iLO 2 regardless of the state of the host server blade e Access advanced troubleshooting features provided by iLO 2 e Launch a web browser use SNMP alerting and diagnose the server blade with HP SIM e Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in an enclosure for faster deployment To connect to the server blade using iLO
71. operly align the processor with the socket Hardware options installation 23 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 24 11 Remove the thermal interface protective cover from the heatsink 12 Align the tab on the processor retention bracket with the alignment slot in the heatsink A CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern BY NOTE The T 15 Torx screwdriver is attached to the server access panel 13 Install the heatsink 14 Install the access panel on page 14 15 Install the server blade Installing a server blade on page 17 Memory options You can expand server memory by installing PC2 5300 Registered DDR2 SDRAM DIMMs The server supports up to 32 GB of memory using eight 4 GB DIMMs four DIMMs per processor Hardware options installation 25 ES NOTE The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support For more information refer to HP ROM Based Setup Utility on page 41 For DIMM slot locations and bank assignments see DIMM slots on page 10 Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server blade In Advanced ECC the server blade is protected
72. ot boot SmartStart Troubleshooting 60 Possible causes e Corrupted OS e _ Hard drive subsystem problem e Incorrect boot order setting in RBSU HP ROM Based Setup Utility User Guide http www hp com servers smartstart POST problems flowchart on page 59 Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 47 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Loose connections on page 54 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 75 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Docu
73. plies with the following EU Directives e Low Voltage Directive 73 23 EEC e EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE Xxxx O This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Regulatory compliance notices 69 Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your HM voste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your house
74. r information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part OS event log file e Full crash dump Server blade power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber e The health LED is red or amber Troubleshooting 57 Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem Faulty internal component H NOTE For the location of server LEDs and information on their statuses refer to the server documentation D Component identification on page 6 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation server blade automatically color is the server blade power LED Wait 45 seconds Does condition still exist 2 Replace or troubleshoot the server blade internal components Does condition still exist Call HP Service Provider 1 Is the server blade health LED on Is the Insight Display background green Check the Insight Display Onboard Administrator error message and perform the suggested ation Does condition still exist Is the Automatically PowerOn sever choice selected in iLO 3 Change the setting in iLO Does
75. rating system specific packages of tools utilities and information for HP servers running certain Microsoft or Novell operating systems The Resource Pags include utilities to monitor performance software drivers customer support information and white papers on the latest server integration information Refer to the Enterprise Partnerships website http h18000 www1l hp com partners select Microsoft or Novell depending on the operating system and follow the link to the appropriate Resource Pag ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Software and configuration utilities 49 Operating system version support Refer to the operating system support matrix http www hp com go supportos System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NTO Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems E IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the
76. re Failure Warranty for processors SAS and SCSI hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Software and configuration utilities 45 HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug ins extend HP Systems Insight Manager capabilities to manage virtual machines The Virtual Machine Management Pack provides central management and control of VMware and Microsoft virtual machines with physical host to virtual machine association easy identification of VMs or host servers reaching high CPU memory or disk utilization levels highly fle
77. re not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le clien
78. rsion Control Repository Manager Acronyms and abbreviations 84 Index A access panel 13 14 ACU Array Configuration Utility 42 ADU Array Diagnostic Utility 48 ASR Automatic Server Recovery 44 83 Automatic Server Recovery ASR 44 83 battery 66 71 battery replacement notice 66 71 BBWC battery backed write cache 29 beep codes 64 BIOS Serial Console 42 BIOS upgrade 44 BSMI notice 70 buttons 6 C cables 54 69 cabling 32 cache module 29 Canadian notice 69 Care Pack 50 component identification 6 8 configuration of system 41 configuration tools 41 connection problems 54 connectors 6 contacting HP 75 creating a disk image 40 CSR customer self repair 75 D Declaration of Conformity 68 deployment methods 35 36 diagnosing problems 51 56 diagnostic tools 41 44 47 diagnostics utility 47 DIMM slot locations 10 documentation 43 51 electrostatic discharge 73 Erase Utility 45 error messages 64 European Union notice 69 F features 6 Federal Communications Commission FCC notice 67 68 69 flash ROM 44 flowcharts 54 55 56 57 59 60 62 front panel components 6 front panel LEDs 7 G general diagnosis flowchart 56 grounding methods 73 H hard drive bays 6 hard drive LEDs 8 hard drives 8 19 hard drives determining status of 8 hard drives installing 19 hardware options 19 hardware options installation 19 health driver 44 HP Insight Diagnostics 47
79. s only 68 iii 69 ee N E E E E E A EET 69 Cardan polido Seca 69 Pure peas Union regulador MONGE opneame EAN AAA 69 Disposal of waste equipment by users in private households in the European Union erneer 70 JOE eno RR POR RR RP ER MPR RR RR RR a 70 Cias ie OCA AO I RN POR 70 dii 71 labiale 71 Batiery replacement PS amenant et 71 HA A a 72 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or co
80. same version programmed on each side of the ROM Software and configuration utilities 46 Safety and security benefits When you flash the system ROM ROMPag writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard USB support and legacy USB support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 or 2 0 depending on the version of the hardware Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality for e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support For more information on ProLiant USB support refer to the HP website http h18004 www1 hp com products servers platforms usb support html Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the inter
81. shooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 56 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added es the Gre for Download the latest hand configuration changed Service software and still exist recently Notifications firmware from the 7 HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does Break server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still 3098 component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 erro
82. splay settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website http www hp com SAN configuration The server blade provides FC support for SAN implementations This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products The server blade is also compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines The FCA option is installed correctly in the server blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option The server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website http www hp com support The server blade is cabled properly to a supported SAN SAN storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers rdp For SAN configuration information for the server blade refer to the H
83. t afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures cel
84. t 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530
85. tazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP hitp www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten fur diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den fir Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen
86. ted with either a component or a blank Remove the blank 1 Remove the enclosure connector cover 2 Setup 17 3 Prepare the server blade for installation lat 00 beten EC OM THE Ti A My di OUTRE KGR ap ss Q j DO 4 Install the server blade HT CH 4 1 14 Ae H AS Hi LI ei Ca d I e Pe Ee KZ D t i Sg 1 E La GE HJ Er L A H F Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure Setup 18 Hardware options installation In this section A EEE IAA 12 V RA E 12 Fasti num mener nee une ane can ere O ae 20 edt enne de D ee no ee 23 Mezzanibe CO GRO en Game AS 27 HP Smart Array E200i Battery Backed Write Cache module option 27 Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option The server blade supports up to two
87. that ship with the enclosure Two methods are available for diskette image deployment e iLO virtual floppy on page 40 e PXE PXE deployment on page 38 iLO virtual floppy To deploy with a boot diskette 1 Do one of the following e Insert the boot diskette into the client PC that is using the iLO 2 Remote Console e Use iLO 2 to create an image file of the boot diskette e Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 Refer to HP BladeSystem c Class advanced management on page 35 3 Click the Virtual Devices tab Select Virtual Media 5 Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to the server blade 6 Use the iLO 2 Virtual Power Button feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for the OS Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website http www hp com servers sstoolkit As an alternative method configure the hardware manually with RBSU and the iLO 2 remote console With this method the disk is more generic and integrates with an existing network OS installation process For more in
88. the HP website http www hp com go bladesystem documentation Setup 15 Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect module Interconnect bay numbering and device mapping To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals Server blade signal Interconnect bay labels NE Embed y 1 E Mezzanine EEE LE Mezzanine sets o Freie de For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects Setup 16 Installing a server blade A CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are popula
89. tion CD or on the HP website http www hp com support Troubleshooting 59 Start POST Problems 1 Go to server blade power on problems flowchart you able to remotely connect 2 See Post Error Messages 5 color is the Isolate and Verify local I O server blade minimize the cable is health LED memory connected configuration correctly Break server blade down to minimum configuration Does condition still exist Does condition still exist No 4 Record action taken Add one partata time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still 6 Does error information on exist Troubleshoot or replace condition still repair tag if basic server spare parts exist sending back a failed part 4 Record action 7 taken Call HP Servi Ensure the following information is available Survey configuration snapshots LOVE OS event log file Full crash dump OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade e Use LO to remotely attach virtual devices to mount the SmartStart CD onto the server blade e Use a local I O cable and drive to connect to the server blade and then restart the server blade Symptoms e Server does not boot a previously installed OS e Server does n
90. tionen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categorias e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantia correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantia HP pone como condic
91. treerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier vur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp nl services servicepartners Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minim
92. tware on page 41 or downloaded from the HP website hitp www hp com Remote support and analysis tools HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices a feature of HP support ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems Through remote diagnostic scripts and vital system configuration information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html Software and configuration utilities 48 For installation information refer to the HP ISEE Client Installation and Upgrade Guide ftp ttp hp com pub services hardware info isee_client pdf Web Based Enterprise Service WEBES enables administrators to manage hardware events proactively either locally or online The service provides real time multiple event analysis crash analysis and notification locally through SMTP and remotely through ISEE for OpenVMS Tru64 and Microsoft Windows operating system binary error logs For more information refer to the HP website http h18000 www 1 hp com
93. ue um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 80 Rs B SEREN EXA EM EL RARE DIETA AR SMART DIDI HERES HOME A EHE CSR BABES BORIS CAMERA HIB TE SEP HP T IKHPERURSFRI IS AEB Li BS HP TOVA EBR SERIAL SEMI LTT ET CABRIO 2M Y Aid Y ET DA REBCHENDAOMR MMS DUT LEE REMI EN SBA TO BYE AIT SERE UAH TE EEN E BEACBEMERTH OMS COMRARESTHERTI MBMRISOUT HL GEKAPT RARE SNS BAOLTONR NR CDEN SUTIS ARRA RL CU CER RIF CZREBITATENTEET HRAO MOMMIS BEACBEATISUETA RRORIEARRS ta HEIHE KFRERIKSS MEEN ALEVET MEDION IE SIAE ERA Td A ENTUET MAGICA GIB MIX ko TIL CABRERA SIA Ft Mick OTIS AS RS
94. ve Dspace 8 SAS and SATA hard drive LED combinations rea 8 System board components sise 9 Mezzanine connector definitions E 10 EE S ac S 10 System maintenance switch sise 10 feratel AVADE cable sn ns a a AS E OE ENE AIA E EE EE E OS S 11 Oper RI nre 12 Power up the server blade iii 12 ET 12 Remove the server beetle 13 Remove the access panel ia 13 Install he access panel dav sssti stsa snvasseta sr tunn SSA eee aaa TE a ka t bara anini 14 E E E E E A E AAA 13 ON 15 Installing an HP BladeSystem c Class enclosure criari 15 Installing server blade options sssnssnnssissseisseesseetsstisrtistttittttstttst tist ttar t trst tESE EESE EEEE SEES SESSE ESS EEn eset nnnn eneen na 15 Installing interconnect modules oasis dani a A aaa 16 Interconnect bay numbering and device mapa vrien dieeten berde aes 16 Connecting la Ts War A Aa 16 Installing a server Loca ar SE a a a 17 Copie EE 18 Hardware SNPS EE 12 ue ARRE RIA ORO IO E 19 Hard drive option 19 TEE 20 Memory options nnn ao oereenneennenseerereevenenneneeererreeneeenneneneneeeeveennnen are renan aaa anna ane rr ereeneennnen enen vere nennen enn 25 Advanced ECC memory i 26 DIMM installation guidelines aisaasvvassvasssasaaaaavanavanaaaaaaaaaaanavanavanasanaaanaaanavaaaaaaaaaanaaaaaaaaaaaaa 26 DIMM population order sisi 26 Installing DIMMs cr AR IRSE Res 26 Mezzanine card open 27 H
95. video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub e USB CD DVD ROM drive e USB keyboard e USB mouse e USB diskette Cabling 33 E NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections d Cabling 34 Software and configuration utilities In this section celiaci 35 A RTTE 41 Cone ROM Configuration for AN lai iii 44 vai dai 44 VEST Rec RARO O OR RI MAIO EA O OE NI 47 Ferries support and analysis fools iaia 48 AA AS 49 Server blade deployment tools Software drivers and additional components HP offers the following additional software components for server blades e Health and Wellness driver and IML viewer e LO 2 Management interface driver e Rack infrastructure interface service For Microsoft Windows OS users these items are included in the HP ProLiant iLO 2 Standard Blade Edition available from the HP website http h18002 www1 hp com support files server us index html Linux OS users can download these components from the HP website http www hp com products servers linux For information on how to use these components with a Linux OS see the HP website http h18000 wwwl hp com products servers linux documentation html howtos HP BladeSystem c Class Advanced management iLO 2 is a standard component
96. wer to the real time clock Under normal use battery life is 5 to 10 years ZN WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 PP d Power down the server blade on page 2 Remove the server blade on page 13 Remove the access panel on page 13 Identify the battery location System board components on page 9 Remove the battery Z IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 66 Regulatory compliance notices In this section Regulatory compliance identification numbers ii ida 67 Federal Communications Commission notice ii 67 Declaration of conformity for products marked with the FCC logo United State
97. xible move capabilities that allow live moves and moves to dissimilar host resources and back up template and alternate host capabilities that enable restoration of VMs on any available host The Server Migration Pack automates the manual processes required for migrating servers between 9 p q g g physical or virtual platforms P2V V2P and V2V allowing you to easily move servers to appropriate physical or virtual platforms that meet performance and capacity requirements For more information about Virtualization Management Software see the HP website http www hp com go vmmanage HP ProLiant Essentials Server Migration Pack Physical to ProLiant Edition The HP ProLiant Essentials Server Migration Pack Physical to ProLiant Edition SMP P2P software enables you to upgrade or replace your existing server SMP P2P provides an automated accurate and affordable way to migrate existing servers and their content to the latest server technologies SMP P2P automates the migration of the operating system applications and data from one server to another without errors eliminating the need to manually redeploy these elements on the new server from scratch During the migration process it automatically removes old drivers and injects new drivers on the destination server The wizard driven user interface makes it easy to set up a migration without any prior training For more information about the SMP P2P see the HP websit

HP ProLiant BL465c Server Blade User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents