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170PAX4 User Guide - Zebra Technologies Corporation

1. llli 146 Communications Specifications llle 146 Other Standard Features 0 ccc ee eee eens 147 Additional Options 0 0 0 ee ee eee eee ees 147 Andgency ADDEOVAIS ss deacu e eee be ca ee eae ee ew RICE See eae VER oes 148 Media SpecificationS 0 eee ee eee eens 149 Ribbon Specifications ue ara eed he dordruedR rcu veber ex eenqdqeQuihewesdd3 adus 150 Printing Specifications 522504 cece peewee eee BAAR ae S oh ee ene RGe eA S SEAT 151 Zebra Programming Language ZPL I 0 0 ce ees 152 Bar COJ S ak p40 545s ben eae eS tGeS6E8R 2 cee Ste eek ended dees eeestecueenas 152 6 29 11 170PAX4 User Guide 57516L 004 Rev A 7 8 Contents 57516L 004 Rev A 170PAX4 User Guide 6 29 11 About This Document This section provides you with contact information document structure and organization and additional reference documents Contents Who Should Use This Document 0 i i ee ee RR 10 How This Document Is Organized 0 0 6 eee 10 COMICS gcc caer baea eee kek boas On BEd Bae Oe eee deeb eee owe 11 Document Conventions aaa ea res 12 6 29 11 170PAX4 User Guide 57516L 004 Rev A 10 About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or troubleshoot problems with the print engine How This Document Is Organized The User Guide is set up as follows
2. Controlled via mainframe mini or PC Downloadable graphics scalable and bitmap fonts label templates and formats Object copying between memory areas RAM and PC memory card e Adjustable print cache Data compression e Automatic memory allocation for format while printing Bar Codes Bar code modulus X dimensions Picket fence non rotated orientation e 203 dpi 0 0049 in mil to 0 049 in e 300 dpi 0 0033 in mil to 0 033 in Ladder rotated orientation e 203 dpi 0 0049 in mil to 0 049 in e 300 dpi 0 0039 in mil to 0 039 in Two dimensional bar codes Code 49 Maxi Code e PDF 417 QR Code Codablock e DataMatrix e Micro PDF417 Bar code ratios e 2 1 e 7 3 e 5 2 3 170PAX4 User Guide Zebra Programming Language ZPL Il Status messages to host upon request Format inversion white on black Mirror image printing Four position field rotation normal 0 90 180 and 270 Slew command Programmable label quantities with print and pause control Automatic serialization of fields User programmable password Linear bar codes Code 11 Code 39 Code 93 Code 128 with subsets A B C and UCC Case Codes ISBT 128 UPC A UPC E EAN 8 EAN 13 UPC and EAN 2 or 5 digit extensions Plessey Postnet Standard 2 of 5 Industrial 2 of 5 Interleaved 2 of 5 LOGMARS MSI Codabar RSS 14 6 29 11 6 29 11 Glossary alphanumeric Indicatin
3. 0 0 ccc cece eens 64 6 29 11 170PAX4 User Guide 57516L 004 Rev A 58 Configuration Setup Mode Setup Mode After you have installed the media and ribbon and the Power On Self Test POST is complete the control panel displays PRIHTER READY You may now set print engine parameters for your application using the control panel display and the buttons directly below it If it becomes necessary to restore the initial print engine defaults see FEED and PAUSE Self Test on page 124 Important Certain printing conditions may require that you adjust printing parameters such as print speed darkness or print mode These conditions include but are not limited to e printing at high speeds peeling the media e the use of extremely thin small synthetic or coated labels Because these and other factors affect print quality run tests to determine the best combination of print engine settings and media for your application A poor match may limit print quality or print rate or the print engine may not function properly in the desired print mode Note If the print engine is operating on an IP network and you have a ZebraNet wired or wireless print server you can change the print engine s parameters in these additional ways with ZebraLink WebView For information see the appropriate print server user guide with ZebraNet Bridge For information see the ZebraNet Bridge Enterprise Printer Management User Gu
4. A pause was received as part of the label format Data is processing or printing is The print engine is receiving data taking place No data 1s being from or sending status information received to the host computer Out of media print engine is paused LCD displays error message and PAUSE light is ON 170PAX4 User Guide 6 29 11 Introduction 19 Control Panel Table 2 Control Panel Lights Continued LED OFF Indicates ON Indicates FLASHING Indicates RIBBON Normal operation Ribbon in while print engine is in Yellow Ribbon properly direct thermal mode or no ribbon loaded loaded while the print engine is in thermal transfer mode The print engine is paused LCD displays error message and PAUSE light is ON ERROR No print engine A print engine error exists Check Orange errors the LCD for status 6 29 11 170PAX4 User Guide 57516L 004 Rev A Introduction Power On Off Switch 20 Power On Off Switch The print engine power switch is located to the side of the control panel as shown in Figure 5 When this switch is placed in the ON D position the POWER light turns on and the print engine automatically performs a Power On Self Test POST For more information see Power On Self Test on page 117 Figure 5 e Power Switch Location Right Hand I c PAUSE DATA MEDIA RIBBON ERROR POWER PREVIOUS OOO OO Oo E v PAUSE FEED uw 0 5 2 I X SETUP EXIT CANC
5. There is not enough memory to Free up some of the print engine s OUT OF MEMORY perform the function specified on memory by adjusting the label format C function the second line of the error or print engine parameters One way to message free up memory is to adjust the print width to the actual width of the label instead of leaving the print width set to the default See Set Print Width on page 67 Ensure that the device such as FLASH memory or PCMCIA card is installed and not write protected or full Ensure that the data is not directed to a device that is not installed or is unavailable Refer to the Maintenance Manual for more information about the specified function 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Troubleshooting 109 Print Quality Problems Print Quality Problems Table 11 identifies problems with print quality the possible causes and the recommended solutions Table 11 Print Quality Problems Problem Possible Cause Recommended Solution General print quality The print engine is set at the For optimal print quality set the print speed to issues incorrect print speed the lowest possible setting for your application via control panel the driver or the software See Adjust Print Speed on page 64 You may want to perform the FEED Self Test on page 120 You are using an incorrect 1 Switch to a different type of media or ribbon combination of labels and to try to find a compatible combin
6. AaBbCcDdEeFfGgHhliJjKkLl MmNnOoPpQdqRrSsTtUuVv WwXxYyZz1234567890 Q 96 amp 2 AaBbCcDdEeFfGgHhlIiJj KKLI MmNnOoPpQgRrSsTtUuVv WwxXxYyZz1234567890 amp O 7 ST 1 Label length including interlabel gap Interlabel gap 3 Set maximum label length to approximately this value Default 39 0 inches 988 mm Range Values are adjustable in one inch 25 4 mm increments To change the value shown 1 Press the right oval to increase the value 2 Press the left oval to decrease the value 170PAX4 User Guide 6 29 11 Configuration 69 Control Panel Parameters Table 7 Print Engine Parameters Page 6 of 26 Parameter Action Explanation Set Early Warning for Media EARLY WARMING When this parameter is enabled the print engine provides warnings when MEDIA DISABLED labels are running low y Note Update the number of labels per roll when beginning use of the Early Warning System The print engine does not make any adjustments when power is turned off and on Default MEDIA DISABLED Selections MEDIA DISABLED MEDIA ENABLED To change the Early Warning settings 1 When the LCD displays EARLY WARMING MEDIA press the left or right oval to toggle between ENABLED and DISABLED If you are prompted for a password enter your password using the instructions in Change Password Protected Parameters on page 60 2 Ifyouenable the Early Warning System do the following a Exit Setu
7. Index 161 RTC real time clock setting date 89 idle display 89 time 89 S sales 11 schedule for cleaning 93 scratch test media type 36 ribbon coated side 37 self tests 117 CANCEL 118 communications diagnostics 127 FEED 120 FEED and PAUSE 124 PAUSE 119 Power On Self Test POST 117 sensor profile calibration description 54 selecting through control panel 76 sensors adjustment 55 calibration methods 53 interpreting sensor profile 128 locations 94 print sensor profile 76 setting sensor type 66 serial port characteristics of serial connection 31 pin configuration 133 setting serial communications 78 settings 132 setup checklist 22 unpack the print engine 23 Setup mode enter and use Setup mode 58 exit Setup mode 59 LCD messages 63 passwords 60 SETUP EXIT button description 17 shipping report damage 23 reshipping the print engine 23 short calibration 53 smart labels 34 170PAX4 User Guide 57516L 004 Rev A 162 Index specifications agency approvals and markings 148 bar codes 152 communications options 146 electrical 146 environmental conditions 146 fuses 146 media 149 physical 146 power cord 30 printing 151 ribbon 150 Zebra Programming Language ZPL II 152 standard data ports 129 standard features 147 start print signal setting 86 storing the print engine 23 T tag stock described 34 Tear Off mode selecting 66 tear off bar cleaning
8. Zebra 170PAX4 Print Engine User Guide 57516L 004 2011 ZIH Corp The copyrights in this manual and the software and or firmware in the print engine described therein are owned by ZIH Corp and Zebra s licensors Unauthorized reproduction of this manual or the software and or firmware in the print engine may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability This product may contain ZPLS ZPL Ir and ZebraLinkTM programs Element Energy Equalizer Circuit E 8 and Monotype Imaging fonts Software ZIH Corp All rights reserved worldwide ZebraLink and all product names and numbers are trademarks and Zebra the Zebra logo ZPL ZPL II Element Energy Equalizer Circuit and E Circuit are registered trademarks of ZIH Corp All rights reserved worldwide All other brand names product names or trademarks belong to their respective holders For additional trademark information please see Trademarks on the product CD Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the express written permission of Zebra
9. Im 71 3 j USS m j l Cal Ll Cal a Eu mmm ui E i Mi EB m Em NENNEN I c E e lt Q SSS SE ae mmt ai a ptu PAL AERE ELIGE I HH TOO LIGHT TE ge er rii 46 LIE suemvuee MONUI z o m ACODE 39x E N SPEC NAVA IE JJ O CODE 39 5 SLIGHTLY DARK A A MCODE 39 Table 15 Judging Bar Code Quality Print Quality Description Too dark Labels that are too dark are fairly obvious They may be readable but not in spec The normal bar code bars increase in size e The openings in small alphanumeric characters may fill in with ink Rotated bar code bars and spaces run together Slightly dark Slightly dark labels are not as obvious e The normal bar code will be in spec e Small character alpha numerics will be bold and could be slightly filled in The rotated bar code spaces are small when compared to the in spec code possibly making the code unreadable 57516L 004 Rev A 170PAX4 User Guide 6 29 11 6 29 11 Troubleshooting 123 Print Engine Diagnostics Table 15 Judging Bar Code Quality Continued Print Quality Description I n spec The in spec bar code can only be confirmed by a verifier but it should exhibit some visible characteristics The normal bar code will have complete even bars and clear di
10. Programming Guide for ZPL ZBI Set Get Do Mirror and WML for more information Default BEFORE for non RFID print engine AFTER for print engine with RFID reader installed Selections DEFAULT AFTER BEFORE OFF To change the value shown 1 Press the left or right oval to scroll through the options Adjust Label Top Position This parameter adjusts the print position vertically on the label Positive numbers adjust the label top position farther down the label away from the printhead negative numbers adjust the position up the label toward the printhead The displayed value represents dots Default 000 Range 120 to 120 dots To change the value shown 1 Press the right oval to increase the value 2 Press the left oval to decrease the value 170PAX4 User Guide 57516L 004 Rev A 84 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 21 of 26 Parameter LEFT POSITION tB HEAD RESISTOR us HS6 OHMS 57516L 004 Rev A Action Explanation Adjust Left Position This parameter establishes how far from the left edge of a label the format begins to print by adjusting horizontal positioning on the label Positive numbers adjust the printing away from the main frame by the number of dots selected negative numbers shift printing toward the main frame The displayed value represents dots Default 0000 Range 9999 to 9999 dots To change the value shown 1 Press t
11. Section Description Introduction on page 15 This chapter shows the operational controls and location of major components used when loading media and ribbon Print Engine Setup on page 21 This section provides the tasks that you must complete and the issues that you must consider before you load and configure your print engine Operations on page 39 If you have completed the tasks and resolved the issues in Print Engine Setup on page 21 follow the instructions in this chapter to load and calibrate your print engine Configuration on page 57 This section describes the control panel parameters that are used to configure the print engine for operation Routine Maintenance on page 91 This chapter provides routine cleaning and maintenance procedures Troubleshooting on page 103 This section provides information about errors that you might need to troubleshoot Assorted diagnostic tests are included Data Ports on page 129 This section describes the standard communication ports available to connect the print engine to your computer or network Specifications on page 145 This chapter provides routine cleaning and maintenance procedures 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Contacts About This Document 11 Contacts Technical Support via the Internet is available 24 hours per day 365 days per year Web Site www zebra com E mail Back Technical Library E mail address emb zebra com Subject line Emaillist
12. See Load ERROR COHDITIOH not loaded or incorrectly loaded Ribbon on page 47 RIBBOH OUT In thermal transfer mode the 1 Load ribbon correctly See Load ribbon sensor is not detecting Ribbon on page 47 ribbon Calibrate the sensors See Calibrate Media and Ribbon Sensor Sensitivity on page 77 The print engine stops the RIBBON light is on the ERROR light flashes In thermal transfer mode media is Load media correctly See Load blocking the ribbon sensor Media on page 40 Calibrate the sensors See Calibrate Media and Ribbon Sensor Sensitivity on page 77 In thermal transfer mode the Print a sensor profile See Print print engine did not detect the Sensor Profile on page 76 The ribbon even though it is loaded ribbon out threshold 1 1s likely correctly too high above the black area that indicates where the ribbon is detected 2 1 gt reson i Calibrate the sensors or load print engine defaults See Calibrate Media and Ribbon Sensor Sensitivity on page 77 or LOAD DEFAULTS on page 59 If you are using direct thermal Set the print engine for Direct Thermal media the print engine is waiting mode See Select Print Method for ribbon to be loaded because itis on page 67 incorrectly set for thermal transfer mode 6 29 11 170PAX4 User Guide 57516L 004 Rev A 106 LCD Display Print Engine Condition WARM IHG RIBBON IH The RIBBON light is on the ERROR light flashes ERROR CONDITION
13. l Li RIBBON LED 8S l a MARE LEO HES E Adjust LCD Display LED ADJUST 16 This parameter allows you to adjust the brightness of your LCD if it is difficult to read Default 10 Range 00 to 19 To change the value shown 1 Press the right oval to increase the value increase brightness 2 Press the left oval to decrease the value reduce brightness Select Format Convert Selects the bitmap scaling factor The first number 1s the original dots per inch dpi value the second the dpi to which you would like to scale Default NONE Selections NONE 150 300 150 600 200 600 300 600 FORMAT COHUERT HOHE To change the value shown 1 Press the left or right oval to scroll through the options 57516L 004 Rev A 170 PAXA User Guide 6 29 11 Configuration 89 Control Panel Parameters Table 7 Print Engine Parameters Page 26 of 26 Parameter Action Explanation Select Idle Display IDLE DISPLAY This parameter selects the LCD options for the real time clock FW VERSIOH A Note If the default value is not selected pressing the left or right oval briefly displays the firmware version of the print engine Default FIRMWARE VERSION Selections MM DD YY 24 HOUR MM DD YY 12 HOUR DD MM YY 24 HOUR DD MM YY 12 HOUR FW VERSION To change the value shown 1 Press the left or right oval to scroll through the options Set Real Time Clock RTC Date RTC DATE This
14. optional host communication cable Ethernet and the discrete signal applicator interface cable Power Cord Requirements The IEC power cord does not have a strain relief on the print engine If the operating characteristics of the applicator include vibration or strain on the power cord provide an appropriate clamping mechanism to avoid unintentional disconnection of the power cord from the print engine 170PAX4 User Guide 6 29 11 Print Engine Setup 25 Print Engine Installation Dimensions and Clearance Needs Figure 6 Front View of Right Hand Print Engine 5 mounting screws 0 218 in 5 5 mm through counterbore 0 350 in x 0 197 in 8 9 x 5 mm deep socket head cap screw M5 or 10 32 0 197 in 5 mm Label orientation 6 29 11 170PAX4 User Guide 57516L 004 Rev A 26 Print Engine Setup Print Engine Installation Figure 7 Right Side View of Right Hand Print Engine 279 6 mm f M Fa First print Pi element I i i 0 613 in 1 15 6 mm i av gt O52 in 13 2 mm Ribbon and F media edge 4 Oooooooooooo oo o 0 6 6 0 00 00 0 o 6 C00000000 0000 0000000007000 oooooooodoooo 500 4 mm 10 398 in 264 1 mm L B Q 19 700 in PY O0O00000Nf 00000 O0O000 0f770 000 0 O O O O O 0 0 000000 0000 0 0 00000 0 O00 0 YOO000000 0 f o YE 3 f 9 J a ooogoooooooo T B ooooo0o0000 B oof000000000 aas T E oo boooooo
15. 1s being sent to the print engine Check the print engine driver or software communications settings 1f applicable If you are using serial communication check the serial port setting in the control panel menu See Set Serial Communications on page 78 If you are using serial communication make sure that you are using a null modem cable or a null modem adapter Using the control panel menu check the protocol setting It should be set to HOHE See Set Protocol on page 79 If a driver 1s used check the driver communication settings for your connection Ensure that the flow control settings match Check the communication cable length See Table 4 on page 31 for requirements Check the print engine driver or software communications settings 1f applicable Verify the prefix and delimiter characters See Set Format Prefix Character on page 80 and Set Delimiter Character on page 81 for the requirements Check the communication settings on the computer Ensure that they match the print engine settings Ensure that ZPL II is being used If the problem continues check the ZPL II format for changes to CC CT and CD 6 29 11 170PAX4 User Guide 57516L 004 Rev A 114 Troubleshooting Ribbon Problems Ribbon Problems Table 13 identifies problems that may occur with ribbon the possible causes and the recommended solutions Table 13 Ribbon Problems Problem Possible Cause Recommended Solution
16. 3 9 dede S reinn oe 2 28 9301 00409 58 BG ape tei 17 Control Panel Indicator Lights LEDs 0 0 ees 18 Power On Oll SWIC x occa aco oe wae Mee edd SERRASES ERG ede eRe DRESS 20 Seri Engine Setup 2444642se0er nce tadeietas id ROC PUR Ue e FE as Ud 21 Before You Begin RTT ET TTE TETUR ITI Se ee oe dee eee 22 Handling the Print Engine llle 23 Unpack and Inspect the Print Engine llle 23 Sore the Print ENGNG s aucem mo mde ORA REG oan Aa ae dds 23 Ship the Print Engine 0 0 0 ee eee tees 23 Print Engine Installation 0 0 0 0 0 ccc eee BIB 24 Requirements 0 0 0 ccc eee eee eee hrs 24 Dimensions and Clearance NeedS 0 000 cece eee eens 25 Install the Print Engine in an Applicator 0 0 0 ccc eee 27 Connect the Print Engine to a Power Source 0 00 es 29 Power Cord Specifications n llle 30 Select a Data Communication Interface llle 31 Connector Locas uu acer dd acres xor eRe RAE Uy OR Rd oe eae ee DOR RR 32 Data Cables and Wireless Cards n n nnana ccc eee ees 33 6 29 11 170PAX4 User Guide 57516L 004 Rev A 6 Contents Types of Media 1 0 ee RR RR Rr rs 34 PIDDOM QOVEWICW s todo e be dol Ded E done o PE E PPS QE 9 aueedad epo 5 eeau 36 When Io Use HIDDOTL 2 ese d hh EERA EG EAE REA EAA ee E we ee eae 36 Coated Side Of FUbDDOFDs sca a 4 carte ew 33098 RUR P RG ena Oe Ye HR D a ed a n 36 SEMI I
17. 4 Turn on D the print engine The control panel LCD and lights activate indicating that the printer 1s booting up 6 29 11 170PAX4 User Guide 57516L 004 Rev A 30 Print Engine Setup Connect the Print Engine to a Power Source Power Cord Specifications Caution For personnel and equipment safety always use an approved three conductor A power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration Depending on how your print engine was ordered a power cord may or may not be included If one is not included or if the one included is not suitable for your requirements see Figure 10 and refer to the following guidelines The overall cord length must be less than 9 8 ft 3 m The cord must be rated for at least 10 A 250 V Thechassis ground earth must be connected to ensure safety and reduce electromagnetic 57516L 004 Rev A interference Figure 10 Power Cord Specifications o poer Eo a4 1 1 AC power plug for your country This should bear the certification mark of at least one of the known international safety organizations Figure 11 e 3 conductor HAR cable or other cable approved for your country 3 IEC 320 connector This should bear the certification mark of at least one of the known international safety organizations Figure 11 4 Length lt 9
18. 8 ft 3 m Rating 10 Amp 250 VAC Figure 11 International Safety Organization Certifications 9 5 amp 9G 0 Q Ks G9 T d 7 096 ri XQ C Sy DEZ Q9 o B 3 ec 4 n zt NMETRO 170PAX4 User Guide 6 29 11 Print Engine Setup 31 Select a Data Communication Interface Select a Data Communication Interface Table 4 provides basic information about data communication interfaces that you can use to connect your print engine to a computer You may send label formats to the print engine through any data communication interface that is available Select an interface that is supported by both your print engine and your computer or your Local Area Network LAN Table 4 also shows how to connect the different types of data cables to your print engine and computer The connectors on the back of your computer may be in different locations than on the sample computer shown in this section Caution Ensure that the print engine power is off O before connecting data communications cables Connecting a data communications cable while the power is on I may damage the print engine Table 4 Data Communication Interfaces Standard or Interface Optional Description RS 232 Serial Standard Limitations and Requirements Maximum cable length of 50 ft 15 24 m You may need to change print engine parameters to match the host computer You need to use a null modem adaptor to connect to the print engine if us
19. 93 tear off position adjustment 65 technical support 11 temperature requirements 146 thermal transfer mode media scratch test 36 setting 67 HERTHSTUR FAULT message cycling with other messages 106 displayed alone 106 time setting 89 timing diagrams for applicator signals 136 toggle positioning 98 top of label printer cannot detect 116 setting 83 57516L 004 Rev A transmissive media sensor adjusting 55 when to clean 93 troubleshooting checklist 104 communications problems 113 diagnostic tests 117 LCD error messages 105 print quality problems 109 ribbon problems 114 types of media black mark media 35 continuous roll media 35 non continuous roll media 35 perforated media 35 RFID smart labels 34 tag stock 34 web media 35 U unpack the print engine 23 W web media described 35 setting sensor type 66 Web S setting 88 wired print server characteristics 31 view active print server 62 wireless cards 33 wireless print server characteristics 31 view active print server 62 Z Zebra Programming Language ZPL specifications 152 ZPL mode setting 81 170PAX4 User Guide 6 29 11 Zebra Technologies Corporation Zebra Technologies Corporation 475 Half Day Road Suite 500 Lincolnshire IL 60069 USA T 1 847 634 6700 Toll free 1 866 230 9494 F 1 847 913 8766 Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire SL8 5X
20. Broken or melted Darkness setting too high 1 Reduce the darkness setting ribbon 2 Clean the printhead thoroughly The ribbon is coated on the Replace the ribbon with one coated on the wrong side and cannot be used correct side For more information see Coated in this print engine Side of Ribbon on page 36 Ribbon tension Ribbon core is not standard size Replace ribbon with one that has a standard core dancer s oscillate and is slipping on the spindle size erratically The printer does not The printer was calibrated Calibrate the printer this time using ribbon or detect when the without ribbon Later ribbon load printer defaults See Calibrate Media and ribbon runs out was inserted without the user Ribbon Sensor Sensitivity on page 77 or LOAD inshemnaltcander recalibrating the printer or DEFAULTS on page 59 mode the printer did loading printer defaults not detect the ribbon even though it is loaded correctly Theribbonlightis on The print engine was not Perform the calibration procedure in Calibrate even though ribbon is calibrated for the label and Media and Ribbon Sensor Sensitivity on page 77 loaded correctly ribbon being used 57516L 004 170PAX4 User Guide 6 29 11 Troubleshooting 115 Miscellaneous Print Engine Problems Miscellaneous Print Engine Problems Table 14 identifies miscellaneous problems with the print engine the possible causes and the recommended solutions Table 14 Miscellaneo
21. Conventions 57516L 004 Rev A The following conventions are used throughout this document to convey certain information Alternate Color online only Cross references contain hot links to other sections in this guide If you are viewing this guide online in pdf format you can click the cross reference blue text to jump directly to its location LCD Display Examples Text from a print engine s Liquid Crystal Display LCD appears inBubbledot ICG font Command Line Examples Command line examples appear in Courier New font For example type ZToo1s to get to the Post Install scripts in the bin directory Files and Directories File names and directories appear in Courier New font For example the Zebra lt version number gt tar file andthe root directory Icons Used Caution Warns you of the potential for electrostatic discharge Caution Warns you of a potential electric shock situation Caution Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action could result in physical harm to you Caution No icon Advises you that failure to take or avoid a specific action could result in physical harm to the hardware Important Advises you of information that is essential to complete a task Note Indicates neutral or positive information that emphasizes or supplements important points of the main text Example Provides an exam
22. E mail 6 29 11 The ments Europe Middle East and Africa Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire SL8 5XF United Kingdom T 44 0 1628 556000 F 44 0 1628 556001 T 44 0 1628 556039 F 44 0 1628 556003 E Tseurope zebra com T 44 0 1772 693069 F 44 0 1772 693046 New requests ukrma zebra com Status updates repairupdate zebra com T 44 0 1628 556000 F 44 0 1628 556001 Eurtraining zebra com 44 0 1628 556037 44 0 1628 556005 Mseurope Q zebra com 44 0 1628 556032 44 0 1628 556001 E cseurope zebra com 170PAX4 User Guide Asia Pacific and India Zebra Technologies Asia Pacific Pte Ltd 120 Robinson Road 06 01 Parakou Building Singapore 068913 T 65 6858 0722 F 65 6885 0838 T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com E China GCmarketing zebra com All other areas APACChannelmarketing zebra com T 65 6858 0722 F 65 6885 0836 E China order csr zebra com All other areas csasiapacific zebra com 57516L 004 Rev A 12 About This Document Document Conventions Document
23. Her ee ee TT ITI IT 39 Load MOGIG s suse a d dos dog dE EEG pudo NE Robe Eo qd ER EUER Xd db weed 40 Load Ribbon llllllleeeeeeeeee ees 47 Remove Used Ribbon 1 6 ee esas 52 Calibrate the Print ENnGine uae maar oom ane Bede te nr Se He 629 e ett ees es Rl en 53 Adjust Ribbon and Media Sensors 0 0 ee eee 55 FIDDOM SENSO a2 aceanoo eee aeeaeeun rra iik Gs euwes ue neeay bebo ae 55 Reflective Media Sensor 2 ee eee eens 55 Transmissive Media Sensor 1 0 eee eee eee 55 25 OMGUI ANG 122122923 354582 3 9d iranti niis dca d ob d d vs ed Papa a d d 57 SCUL IMIOGE q CPC 58 Enter and Use Setup Mode 0 0 ee eens 58 zwi M r 59 Change Password Protected Parameters llli lll ee ees 60 Default Password Value lllellleelelee ns 60 Disable the Password Protection Feature lille 60 Print a Configuration Label 0 0 rn 61 Print a Network Configuration Label l l 62 Control Panel Parameters 2 0 0 0 ee ee ee ee eens 63 How to View or Modify Parameters 0 0 00 cee eee ee eee 63 Additional Parameters 0 0 0 ee eee ee eee 63 5 Routine Maintenance 00 0 es 91 Replacing Print Engine Components 0 0 eee eee eee 92 Ordering Replacement Parts 0 0 0 ccc eens 92 Recycling Print Engine Components 0 000 cee eee 92
24. Initialize Flash Memory This option erases all previously stored information from Flash memory Caution This option completely erases the Flash memory To initialize Flash memory 1 Press the right oval to select TES 2 Enter the password For instructions see Change Password Protected Parameters on page 60 The display shows IMITIALIZE FLASH 3 Press the right oval to select VES The display shows ARE YOU SURE 4 Do you wish to continue e Press the left oval to select H to cancel the request and return to the INITIALIZE FLASH prompt e Press the right oval to select YES and begin initialization When initialization 1s complete the print engine automatically exits Setup mode and the control panel displays PRIHTER FREAD If you exit Setup mode while initialization is still in process the control panel display flashes between the phrases CHECK IMG E MEMORY and PRIHTER IDLE ey Note Depending on the amount of free FLASH memory initialization may take up to 1 minute to complete 170PAX4 User Guide 57516L 004 Rev A 76 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 13 of 26 Parameter Action Explanation Print Sensor Profile SENSOR PROFILE A sensor profile shows sensor settings compared to actual sensor readings PRINT This label which will extend across several actual labels or tags can be used to troubleshoot printing problems To interpret the results of the sensor p
25. LUDIC UON mCTCPTTTT 93 Cleaning Schedule 0 0 eee eee eens 93 Ceann EXIBITOE 3 ages e dob UR 203 3e 308 ORO EO Eu PAR E dRR CE ORE GE dol ded sa Gaga Sues 93 Clean the Media Compartment llle 94 Clean iNe Sensors a s 13 997 4 pet 3 399 be Fae TRU Rew eee ae eae HF SUR ea 94 Clean the Printhead and Platen Roller 0 0 ccc ee eee 96 Toggle Positioning 2 0 2 0 ee eee eee eens 98 Printhead Pressure Adjustment 0 0 00 cece eee eee eee teen eas 100 Power Fuse Replacement 0 00 0 cece ee eee eee eee eens 102 6 Troubleshooting cccecinctder ct eeiwtekenenndoeewedbe ci ES ERE x 103 Troubleshooting Checklists cc eee teens 104 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Contents LCD Error Messages 0 ccc rns 105 Prinpoualb PIOBIGHIS aud v3o9 ireira 9I SUC ame DIE TPSLESRP IIIS ARS ESSE 109 Communications Problems lille 113 HIDDOR PEODIOITIS prener eri ternan oeer r E en EAEE eh ane tes een 114 Miscellaneous Print Engine Problems naana aaa 115 Print Engine Diagnostics usscca mmm E REG REX ERR EG nh RET EG EG Er 3 Rm dion ees 117 x90 50E IBI m PPETCHT r 117 CANCEL Sell Test 2x22 46 aie oi uote cass oo ee Goats cael oe oh wie ee ee ee 118 PAUSE Sell TOS e ceueeees a4 obaceeesas bbeeedeeeuera wtgeeeyeeens seu 119 FEED Sell TO Treen e o
26. MEDIA AND RIBBON Sensitivity Calibration common adjustments made to CALIBRATE option on the print engine settings The control panel See Calibrate print engine resets the sensitivity Media and Ribbon Sensor of the sensors specifically for the Sensitivity on page 77 for media and ribbon that you are instructions using If you change the type of ribbon and or media you might need to reset the sensitivity of the media and ribbon sensors When the sensors are at their new sensitivity the print engine performs an auto calibration 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Operations 55 Adjust Ribbon and Media Sensors Adjust Ribbon and Media Sensors This section describes how to adjust the sensors Ribbon Sensor The ribbon sensor is mounted in a fixed position and no adjustment is required Reflective Media Sensor Some types of media have black marks printed on the underside of the media liner which act as start of label indicators The reflective media sensor senses these black marks The position of this sensor is not adjustable If you use this type of media refer to Media Specifications on page 149 for information about black mark requirements Transmissive Media Sensor The transmissive media sensor finds start of label indicators such as notches or holes in the media or interlabel gaps This sensor consists of a light source positioned below the media and a light sensor positioned above the me
27. PAPER OUT The print engine stops the MEDIA light is on the ERROR light flashes ERROR CONDITION HEAD OPEN The print engine stops the ERROR light flashes THERMISTOR FAULT The ERROR light flashes WARH IMG HERD COLO THERMISTOR FAULT ERROR CONDITION HEAD ELEMENT BAD The print engine stops the ERROR light is on the print engine cycles through these three messages 57516L 004 Rev A Table 10 LCD Error Messages Continued Possible Cause Recommended Solution Ribbon is loaded but the Ribbon is not required with direct print engine is set for direct thermal media If you are using direct thermal mode thermal media remove the ribbon This error message will not affect printing If you are using thermal transfer media which requires ribbon set the print engine for Thermal Transfer mode See Select Print Method on page 67 The media is not loaded or is Load media correctly See Load Media loaded incorrectly on page 40 Misaligned media sensor Check position of the media sensor The print engine is set for Install proper media type or reset noncontinuous media but print engine for current media type and continuous media is loaded perform calibration The printhead is not fully closed Close printhead completely The head open sensor is not Call a service technician working properly The printhead has a faulty Call a service technician thermistor Caution An improperly connec
28. RFID printers loading factory defaults causes the print engine to auto calibrate LORD LAST SRUE Loads values from the last permanent save DEFAULT HET Restores the wired and wireless network settings back to factory defaults 3 Press NEXT to select the displayed choice When the configuration and calibration sequence is done PRIHTER READ displays 6 29 11 170PAX4 User Guide 57516L 004 Rev A 60 Configuration Change Password Protected Parameters Change Password Protected Parameters Certain parameters including the communication parameters are password protected by factory default Caution Do not change password protected parameters unless you have a complete understanding of the parameters functions If the parameters are set incorrectly the print engine may function unpredictably The first time that you attempt to change a password protected parameter the print engine displays EHTER PASSWORD Before you can change the parameter you must enter the four digit numeric password After you have entered the password correctly you do not have to enter it again unless you leave Setup mode by pressing SETUP EXIT or by turning off O the print engine To enter a password for a password protected parameter complete these steps 1 At the password prompt use the left oval to change the selected digit position 2 When you have selected the digit that you wish to change use the right oval to increase the sele
29. Reprint Mode When the Reprint feature is enabled the reprint input signal Pin 6 on the applicator port is functional When the input signal is asserted the last label printed is printed again This includes non printing labels When the Reprint feature is disabled the reprint input signal is ignored A Note The SP ZPL command is ignored when the Reprint feature is enabled When the Reprint feature is disabled the SP command can be used In addition when a received label format is canceled prior to printing the reprint function for the previous label is also canceled Refer to the Programming Guide for ZPL ZBI Set Get Do Mirror and WML for additional information Default DISABLED Range ENABLED DISABLED To change the value shown 1 Press the left or right oval to toggle between the options 170PAX4 User Guide 57516L 004 Rev A 88 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 25 of 26 Parameter Action Explanation These parameters are automatically set during the calibration procedure WEB dr and should be changed only by a qualified service technician Refer to the g y oyaq HBEEENNN T Programming Guide for ZPL ZBI Set Get Do Mirror and WML for information on these parameters MEDIA Hia BEEBE To skip these parameters 1 Press NEXT SAVE repeatedly RIBBON 5 ri HEHEHHE MARK S HHH E MARE MED bee l E dle MEDIA LED Haz
30. Reprint feature is disabled this input is ignored 7 28 V Power The Interface Power Supply Supplies power to external Fused at 500 mA sensors as required See Figure 41 Note If operating with 28V signals only pin 7 on page 143 for fuse may be used to supply power to pin 2 which location creates a non isolated mode of operation Caution Replace the fuse only with one of the same type and rating 8 POWER GROUND Ground The Interface Power Ground 28 V DC Return ey Note If pin 7 is used to supply power to pin 2 use this pin to ground pin 1 9 RIBBON LOW Output Asserted if the Ribbon Low feature is enabled and the amount of ribbon remaining on the supply spool is below a specific threshold level see Set Ribbon Low Mode on page 87 For print engines with the Ribbon Low Output parameter asserted HIGH or LOW depending on the ribbon low output mode selected See Set Ribbon Low Output on page 87 for more information For print engines without the Ribbon Low Output parameter asserted HIGH If the Ribbon Low feature is disabled this output lead is disabled 10 SERVICE Output Asserted LOW in the following circumstances REQUIRED the printhead is open e the ribbon or media is out the print engine is paused to disable this function see Set Applicator Error Signal When Print Engine Pauses on page 85 an operational fault occurs a Resynch error occurs while the applicator Resynch mode is set to
31. Technologies Product Improvements Continuous improvement of products is a policy of Zebra Technologies AII specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Part Number 57516L 004 Declaration of Incorporation 3 DECLARATION OF INCORPORATION ZEBRA TECHNOLOGIES CORPORATION Declares that the following Information Technology Equipment Zebra PAX4 Series complies with the following applicable directives and standards for the ITE Heavy Industry environment Applicable Directives
32. applicator port is off e MODE 1 Asserts the END PRINT signal low while the print engine is moving the label forward MODE 2 Asserts the END PRINT signal high while the print engine is moving the label forward MODE 3 Asserts the END PRINT signal low for 20 milliseconds when a label has been completed and positioned Not asserted during continuous printing modes MODE 4 Asserts the END PRINT signal high for 20 milliseconds when a label has been completed and positioned Not asserted during continuous printing modes To change the value shown 1 Press the left or right oval to scroll through the options Set Applicator Error Signal When Print Engine Pauses When this option is enabled and the print engine is paused the print engine sets the applicator error state Default ENABLED Selections ENABLED DISABLED ERROR OM PAUSE ENABLED To change the value shown 1 Press the left or right oval to toggle between the options 6 29 11 170PAX4 User Guide 57516L 004 Rev A 86 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 23 of 26 Parameter Action Explanation Select Start Print Signal This parameter determines how the print engine reacts to the Start Print PULSE MODE E Signal input on pin 3 of the applicator interface connector at the rear of the print engine Caution Start Print Signal is set by the applicator manufacturer and should not be changed unless the factory
33. been specifically engineered to enhance the printing capabilities of the print engine and to prevent premature printhead wear To purchase supplies go to http www zebra com howtobuy Your print engine can use various types of media Standard media Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner Tag stock Tags are usually made from a heavy paper Tag stock does not have adhesive or a liner and it is typically perforated between tags Radio frequency identification RFID smart media RFID media can be used in a printer that is equipped with an RFID reader encoder RFID labels are made from the same materials and adhesives as non RFID labels Each label has an RFID transponder sometimes called an inlay made of a chip and an antenna embedded between the label and the liner The shape of the transponder varies by manufacturer and is visible through the label All smart labels have memory that can be read and many have memory that can be encoded Important Transponder placement within a label depends on the transponder type and the printer model Make sure that you are using the correct smart media for your printer For more information refer to the RFID Programming Guide A copy 1s available at http www zebra com manuals or on the user CD that came with your print engine Table 5 describes roll and fanfold media Roll media is
34. defaults have been reloaded Please make a note of it While other choices are valid the print engine must be returned to its designated setting for it to work properly Default PULSE MODE Selections PULSE MODE LEVEL MODE e PULSE MODE Labels print when the signal transitions from HIGH to LOW e LEVEL MODE Iabels print as long as the signal is asserted LOW To change the value shown 1 Press the left or right oval to toggle between the options Select Resynch Mode RESTHCH MODE This parameter determines how the print engine reacts if the label B FEED MODE T synchronization is lost and the label top is not where expected Default FEED MODE Selections FEED MODE ERROR MODE e FEED MODE JIf the label top is not where expected the print engine feeds a blank label to find the label top position e ERROR MODE JIf the label top is not where expected the print engine stops enters Pause mode displays the message Error Condition Feed Label flashes the ERROR light and asserts the Service Required signal pin 10 on the Applicator Interface Connector To resynch the media to the top of the label in Error mode press PAUSE to exit Pause mode The ERROR light stops flashing and the Service Required signal is deactivated The action of the print engine 1s determined by the Head Close configuration selection see Select Head Close Option on page 83 To change the value shown 1 Press the left or right oval to toggle between
35. in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the product manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his Own expense The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user s authority to operate the equipment To ensure compliance this print engine must be used with Shielded Communication Cables Canadian DOC Compliance Statement 57516L 004 Rev A This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada 170PAX4 User Guide 6 29 11 Contents ADOUL This DOCUMEN c4 c2nticcteccdeweasteney tbacdeesdinecseses aces 9 Who Should Use This Document 0 0 000 cc eee eens 10 How This Document Is Organized 0 0 eee eens 10 SNC c dicate head a a hacdia o TTE 11 Document CONV SONS ois d aca 4 6 6420 1313 99 309 9 8 ay 3 3 808 Ge Ae a gt amp bd ge wo dos i as Bh pee 3 12 TOI OGUCHON 5466455454400 d dN KORR SHOE Je RC eee as 15 Print Engine Exterior View 0 0 ccc eee re 16 CORNOLPSHOI usa xad Ra RR dur fan ede eae ape en XQ TEFESRSES 17 Control Panel BUCO sa oan Ue SHHPRCR 353
36. number of inches of media or ribbon When the printhead reaches the set length WARNIHG CLERH PRINTHEAD appears on the LCD If the alert function is enabled the print engine generates an alert When the printhead is opened and then closed after a printhead cleaning warning is received the LCD prompts with HEAD CLERHHED m Reset Printhead Cleaning Counter for Early Warning HEAD CLEANED This parameter appears only when Early Warning for Maintenance is NO TES enabled To reset the printhead cleaning counter 1 Did you clean the printhead a Ifyou cleaned the printhead press the right oval to select YES b If you did not clean the printhead press the left oval to select HQ 6 29 11 170PAX4 User Guide 57516L 004 Rev A 72 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 9 of 26 Parameter HERD LIFE 1B IH HEW PRINTHEAD HO YES LIST FOHTS FRIHT LIST BAR CODES FRIHT 57516L 004 Rev A Action Explanation Set Printhead Life for Early Warning This parameter appears only when Early Warning for Maintenance is enabled Set this value to the number of inches of media that the printhead is expected to print Default 1 000 000 inches Range 100 to 1 000 000 inches To change the value shown 1 Press the left oval to move the cursor 2 Press the right oval to increase the value of the digit When the printhead reaches the set length WARHIHG REPLACE HEAD appears on the LC
37. signal Asserted LOW when sufficient data has been received to begin processing the next label format Deasserted HIGH when printing processing stops after the current label format either due to a pause condition or the absence of a label format 15 SPARE To be determined 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Data Ports 141 Applicator Interface Connector Jumper Configurations and Pinouts for 5 V I O Operation Jumpers J4 and J5 are used together to produce isolated or non isolated modes of operation for applicator input and output control signals J4 configures the 5 V source for the optoisolator circuits and J5 configures the ground For proper operation when J4 is installed JS must be installed and when J4 is removed J5 must be removed Table 20 describes the pin and jumper configurations for 5 V I O operation See Figure 41 on page 143 for jumper locations Table 20 Non Isolated and Isolated Modes for 5V Operation Non Isolated Jumpers In Isolated Jumpers Out Pin 1 Ground 5V Jumper J5 In External Ground 5V Jumper J5 Out I O ground is connected to the print engine I O ground is disconnected from the signal ground print engine signal ground Ground must be provided externally to this pin Pin 2 5V Output Jumper J4 In External 5V Input Jumper J4 Out 5 V I O is connected to the applicator 5 V I O 1s disconnected from the applicator interface circuit 5 V Supply interface circuit 5 V
38. test can be used to provide the test labels required when making adjustments to the print engine s mechanical assemblies or to determine if any printhead elements are not working Figure 28 shows a sample printout To perform a PAUSE self test complete these steps 1 Turn off O the print engine 2 Press and hold PAUSE while turning on I the print engine Hold PAUSE until the first control panel light turns off The initial self test prints 15 labels at the print engine s slowest speed and then automatically pauses the print engine Each time PAUSE 1s pressed an additional 15 labels print Figure 28 shows a sample of the labels Figure 28 PAUSE Test Label AN TIL Eein a n E estar Ge A E EA EEE EAEE EL EEE T eeaeee e While the print engine is paused pressing CANCEL alters the self test Each time PAUSE is pressed 15 labels print at 6 in 152 mm per second e While the print engine is paused pressing CANCEL again alters the self test a second time Each time PAUSE is pressed 50 labels print at the print engine s slowest speed While the print engine is paused pressing CANCEL again alters the self test a third time Each time PAUSE is pressed 50 labels print at 6 in 152 mm per second e While the print engine is paused pressing CANCEL again alters the self test a fourth time Each time PAUSE is pressed 15 labels print at the print engine s maximum speed e To exit this self test at any time press and ho
39. that meets specifications specifications Vertical drift in The print engine is out of Calibrate the print engine top of form position calibration Normal tolerances of 1 Calibrate the print engine See Calibrate mechanical parts and Media and Ribbon Sensor Sensitivity print engine modes on page 77 Note A vertical driftof 2 Adjust the label top position setting See 4 to 6 dot rows Adjust Label Top Position on page 83 approximately 0 5 mm is within normal tolerances The platen roller is dirty Clean the platen roller See Clean the Printhead and Platen Roller on page 96 6 29 11 170PAX4 User Guide 57516L 004 Rev A 112 Troubleshooting Print Quality Problems Table 11 Print Quality Problems Continued Problem Possible Cause Recommended Solution Vertical image or The print engine is using Configure the print engine for non continuous label drift non continuous labels but is and run calibration routine if necessary configured in continuous mode The media sensor is calibrated See Calibrate Media and Ribbon Sensor improperly Sensitivity on page 77 The platen roller is dirty Clean the platen roller See Clean the Printhead and Platen Roller on page 96 Improper printhead pressure Adjust the printhead pressure to ensure proper settings toggles functionality Improperly loaded ribbon or Verify that the print engine is loaded properly media Incompatible media Ensure that the inte
40. the options 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Configuration 87 Control Panel Parameters Table 7 Print Engine Parameters Page 24 of 26 Parameter RIBBON LOW MODE i zuM RIB LOW OUTPUT ACTIVE HIGH REPRINT MODE DISABLED 6 29 11 Action Explanation Set Ribbon Low Mode When the Ribbon Low feature 1s off the output signal Pin 9 does not function the LOW FIBBU M warning is not displayed and the print engine continues to print until it runs out of ribbon When the Ribbon Low feature is set to any of the lengths output signal Pin 9 on the applicator port is functional When the amount of ribbon on the supply spindle reaches the specific length the output signal asserts to provide a FKIBBOH LOW warning For print engines with the RIBBOH LOW OUTPUT parameter set the output signal to assert HIGH or LOW For print engines without this parameter the signal asserts HIGH Default 25M Selections OFF 25M 50M 75M 100M To change the value shown 1 Press the left or right oval to scroll through the options Set Ribbon Low Output Note This parameter is not available on older 110PAX4 firmware V and will be added to a future release of the R110PAXA Check for the latest firmware at http www zebra com firmware When the Ribbon Low feature is on this parameter determines if the output signal on Pin 9 is HIGH or LOW Default ACTIVE HIGH Selections ACTIVE HIGH ACTIVE LOW Set
41. va IU ooh oa ba eh baba euh ba pada shee bheeeeea vanes 93 Clean the Media Compartment 0 0 eee eee 94 Clear Ne SENSO S os 665 dacs Paid Ghd oe ed a AS EA Ee oO ee eee E 94 Clean the Printhead and Platen Roller 0 0 ccc eee 96 Power Fuse Replacement 0 0 00 eee eee eens 102 6 29 11 170PAX4 User Guide 57516L 004 Rev A Routine Maintenance Replacing Print Engine Components 92 Replacing Print Engine Components Some print engine components such as the printhead and platen roller may wear out over time and can be replaced easily Regular cleaning may extend the life of some of these components See Cleaning Schedule on page 93 for the recommended cleaning intervals Ordering Replacement Parts For optimal printing quality and proper printer performance across our product line Zebra strongly recommends the use of genuine Zebra supplies as part of the total solution Contact your authorized Zebra reseller for part ordering information or see Contacts on page 11 for contact addresses and telephone numbers Recycling Print Engine Components The majority of this print engine s components are recyclable The print engine s main logic board includes a battery that you should dispose of properly Do not dispose of any print engine components in unsorted municipal waste Please dispose of the battery according to your local regulations and recycle the other print engine components according to you
42. 4 Rev A 28 Print Engine Setup Print Engine Installation Figure 9 Front View of Print Engine in Applicator 1 gu 2 Mounting screws four total Keyhole Center mounting bolt shown inside hole on applicator WwW NI me Applicator 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Print Engine Setup 29 Connect the Print Engine to a Power Source Connect the Print Engine to a Power Source The power supply in the print engine automatically detects the applied line voltage and works in the 90 to 264 VAC 47 to 63 Hz range The AC power cord must have a three prong female connector on one end that plugs into the mating AC power connector at the rear of the print engine If a power cable was not included with your print engine refer to Power Cord Specifications on page 30 Caution For personnel and equipment safety always use an approved three conductor A power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration To connect the print engine to a power source complete these steps 1 Toggle the print engine power switch to the off O position 2 Plug the power cord into the AC power connector 1 on the rear of the print engine Left Hand Right Hand 1 AC power connector 3 Plug the other end of the power cord into a power outlet near the print engine
43. 4B 53 SE 46 4F 33 39 34 2C 32 35 SE 41 41 N 18 10 FDC 0000 4E 20 3 38 2C 3 38 5E 46 44 28 30 38 38 38 0999 9999 FS 29 39 39 39 2D 39 39 39 39 SE 46 53 OD 0A FOO 50 AAN 18 5E 46 4F 38 2C 35 38 5E 41 41 4E 2C 31 3B 2C 1 O FDCENTIER STA 31 3H 5E 46 44 43 45 4E 54 45 52 28 53 54 41 To use communications diagnostics mode complete these steps 1 Set the print width equal to or less than the label width being used for the test See Set Print Width on page 67 for more information 2 Set the printer to DIAGNOSTICS For instructions see Set Communications Mode on page 80 The printer enters diagnostics mode and prints any data received from the host computer on a test label 3 Check the test label for error codes For any errors check that your communication parameters are correct Errors show on the test label as follows e FE indicates a framing error e OE indicates an overrun error e PE indicates a parity error e NE indicates noise 4 Turn the print engine off O and then back on I to exit this self test and return to normal operation 6 29 11 170PAX4 User Guide 57516L 004 Rev A 128 Troubleshooting Print Engine Diagnostics Sensor Profile 57516L 004 Rev A Use the sensor profile label to troubleshoot the following types of problems Ifthe media sensor experiences difficulty in determining gaps web between labels Ifthe media sensor incorrectly identifies preprinted areas on a l
44. 54 to 1818 g and must not vary more than 20 during operation 57516L 004 Rev A 150 Specifications Ribbon Specifications Ribbon Specifications Thickness Width wound coated side out Maximum length Roll size Inner core diameter Maximum roll size 4 5 microns 3 0 in to 7 1in 76 mm to 180 mm 2955 ft 900 m 1 0 in 25 4 mm 4 0 in 101 6 mm 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Specifications 151 Printing Specifications Printing Specifications Resolution 203 dots per inch 300 dots per inch 8 dots per mm 12 dots per mm Dot size 0 0049 in x 0 0049 in 0 0033 in x 0 0039 in 0 125 mm x 0 125 mm 0 084 mm x 0 100 mm First dot location from inside media edge 0 093 in 2 4 mm 0 093 in 2 4 mm Maximum print width 6 6 in 168 mm 6 6 in 168 mm Maximum print length with full width media Non continuous 39 in 990 mm 39 in 990 mm Continuous 150 in 3810 mm 100 in 2540 mm Programmable constant printing speeds 2 4 in 61 mm 2 4 in 61 mm per second 3 in 76 mm 3 in 76 mm 4 in 102 mm 4 in 102 mm 5 in 127 mm 5 5 in 139 mm 6 in 152 mm 6 in 152 mm 7 in 178 mm 7 in 178 mm 8 in 203 mm 8 in 203 mm 9 in 229 mm 10 in 254 mm 11 in 279 mm 12 in 305 mm 6 29 11 170PAX4 User Guide 57516L 004 Rev A Specifications Zebra Programming Language ZPL II 57516L 004 Rev A Communicates in printable ASCII characters
45. 73 network 73 setup 73 load factory defaults 59 loading media 40 ribbon 47 long calibration 53 low ribbon warning 87 6 29 11 170PAX4 User Guide Index 159 mark LED setting 88 Mark Med S setting 88 maximum label length setting 68 media black mark 35 continuous roll media 35 loading 40 media LED setting 88 non continuous roll media 35 ordering 11 perforated 35 RFID smart labels 34 setting media type 66 specifications 149 tag stock 34 types of media 34 web 35 media and ribbon sensor calibration procedure 77 media compartment cleaning 94 MEDIA light 18 media path cleaning 93 media power up setting 82 Media S setting 88 media scratch test 36 media sensor adjustments 55 locations 94 print sensor profile 76 sensor sensitivity calibration 54 modem connection 135 N network configuration label printing 62 printing using List Network parameter 73 network ID setting 79 NEXT button description 17 non continuous media described 35 setting media type 66 non isolated mode for applicator control signals 28V operation 142 5V operation 141 O ordering replacement parts 92 ordering ribbon and media 11 LUT OF MEMORY message 108 57516L 004 Rev A 160 Index CR Lii message 106 parallel port cabling requirements 130 characteristics of parallel connection 31 pin configuration 130 setting parallel communications 78 settings 130 parity setting 79 pass
46. 8 media type 66 network configuration label as baseline 62 network ID 79 parallel communications 78 parity 79 print darkness 64 print method 67 print width 67 protocol 79 resynch mode 86 saving 59 sensor type 66 serial communications 78 setting through control panel 58 start print signal 86 time 89 ZPL mode 81 printhead cleaning 96 faulty thermistor 106 head close setting 83 head resistor value setting 84 pressure adjustment 100 when to clean 93 170PAX4 User Guide 6 29 11 printing specifications 151 product markings 148 protocol setting 79 R recycling print engine parts 92 recycling printer parts 92 reflective media sensor 55 remove used ribbon 52 replacement parts 92 report shipping damage 23 reprint mode 87 requirements for installation 24 restore factory default settings 59 network settings 59 resynch mode setting 86 Rewind mode selecting 66 RFID smart labels 34 ribbon adhesive test 37 determining coated side 36 loading 47 low ribbon output 87 low ribbon warning 87 ordering 11 removal 52 ribbon LED setting 88 RIBBON light 19 scratch test 37 specifications 150 troubleshooting 114 when to use 36 TFN IN i ni message 106 HBUN ULT message 105 Ribbon S setting 88 ribbon sensor adjusting 55 calibration procedure 77 sensitivity calibration 54 when to clean 93 roll media described 34 RS 232 serial interface connections 134 6 29 11
47. Action Explanation Set Ribbon Tension This parameter sets the tension applied to the ribbon supply spindle The correct setting is determined by a combination of the ribbon width and the ribbon length Table 8 Table 8 Ribbon Tension Settings Ribbon Ribbon Length Width 300 Meters 450 Meters 600 Meters 900 Meters 4 to 6 in Low Low or Low or Medium Medium Medium 5 to 7 in Low or Medium Medium High Medium or High Default HIGH Selections LOW MEDIUM HIGH To change the value shown Determine the correct tension setting for the ribbon being used Press the left or right oval to scroll through the options Press SETUP EXIT to exit setup mode Select the PERMAHEHT save option Press NEXT Turn the print engine Off O and back On I Select Media Power Up Option This parameter sets the action of the media when you turn on the print engine Default CALIBRATION Selections FEED CALIBRATION LENGTH SHORT CAL and NO MOTION e Feed tfeeds the labels to the first registration point M ee eee S E Calibration determines the length of the label and adjusts the sensor settings e Length In continuous mode feeds the last stored label length In noncontinuous mode calibrates based on the maximum label length setting see Set Maximum Label Length on page 68 Short Cal calibrates label length using the current sensor settings No Motion the media does not move You must press FEED to cause
48. Control Panel Control Panel Control Button All controls and indicators for the print engine are located on the control panel Figure 4 The Liquid Crystal Display LCD shows print engine operating status and feature parameters The buttons are used to control the print engine operations and change parameters The lights LEDs indicate the print engine s status Figure 4 Control Panel Right Hand 1 Buttons LCD 3 Lights LEDs Panel Buttons The control panel buttons are described in Table 1 Table 1 Control Panel Buttons Description Function LEFT and RIGHT The left and right ovals are used to change parameter values for a parameter being OVAL PREVIOUS NEXT SETUP EXIT PAUSE CANCEL 6 29 11 displayed on the LCD Common uses include increasing or decreasing a value answering yes or no indicating ON or OFF and scrolling through choices Scrolls the LCD to the previous parameter Scrolls the LCD to the next parameter Enters and exits configuration mode Stops and restarts the printing process or removes error messages and clears the LCD If a label is printing it is completed before the printing process stops When the print engine is paused the PAUSE light is ON CANCEL functions only in Pause mode Pressing CANCEL has these effects e Cancels the label format that is currently printing e f no label format is printing the next one to be printed is canceled fno label formats are w
49. Control Prefix Character The print engine looks for this two digit hex character to indicate the start of a ZPL ZPL II control instruction The H that 1s displayed indicates Hexadecimal and 1s not part of the value delimiter character The print engine must see different characters to work properly Default 7E tilde displayed as a black square Range 00 to FF Note Do not use the same hex value for the control format and To change the value shown 1 Press the left oval to move to the next digit position 2 Press the right oval to increase the value of the digit Set Format Prefix Character The format prefix is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions The H that is displayed indicates Hexadecimal and 1s not part of the value The print engine looks for this hex character to indicate the start of a ZPL ZPL II format instruction See the Programming Guide for ZPL ZBI Set Get Do Mirror and WML for more information ey Note Do not use the same hex value for the control format and V delimiter character The print engine must see different characters to work properly Default 5E caret Range 00 to FF To change the value shown 1 Press the left oval to move to the next digit position 2 Press the right oval to increase the value of the digit 170PAX4 User Guide 6 29 11 DELIMITER CHAR Parameter lt gt 2CH ZPL MODE 6 29 11 ZPL II Configu
50. D If the alert function is enabled the print engine generates an alert When the printhead is opened and then closed after a printhead life warning 1s received the LCD prompts with HEW PRINTHEAD 3 Ifyou replaced the printhead press the right oval to select YES to clear the warning and reset the printhead life counter If you did not replace the printhead press the left oval to select MQ Reset Printhead Life Counter for Early Warning This parameter appears only when Early Warning for Maintenance is enabled To reset the printhead life counter 1 Did you replace the printhead a If you replaced the printhead press the right oval to select YES b If you did not replace the printhead press the left oval to select HO List Fonts This option prints a label that lists the available fonts 1n the print engine including standard print engine fonts plus any optional fonts Fonts may be stored in RAM Flash memory optional PCMCIA font cards or CompactFlash cards To print a list of the available fonts 1 Press the right oval to select PR IHT List Bar Codes This option prints a label that lists the available bar codes in the print engine Bar codes may be stored in RAM Flash memory optional PCMCIA cards or Compact Flash cards To print a list of the available bar codes 1 Press the right oval to select PRIHT 170PAX4 User Guide 6 29 11 Configuration 73 Control Panel Parameters Table 7 Print Engine Parameter
51. EL CALIBRATE 1 Power switch 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Print Engine Setup This section provides the tasks that you must complete and the issues that you must consider before you load and configure your print engine Contents Before You Begin 2 uoa n od naana De ah Ba ic in a RE eh le a BE 22 Handling the Print Engine llle In 23 Unpack and Inspect the Print Engine llli 23 Store the Print Engine 0 0 0 rn 23 Ship the Print Engine c 1 64 riia sede RES RUE RE AREE ne deeded ae eee ds 23 Print Engine Installation llle III 24 Requ iremenlS so e draco ers beck ee daa ser oss ci Aner ioe Soe ce eae d 24 Dimensions and Clearance Needs 0 0 ccc ee eee 25 Install the Print Engine in an Applicator lille 27 Select a Data Communication Interface 0 00 eee 31 Connector Locations n 0 cc ee eee eee eee 32 Data Cables and Wireless Cards 0 0 0 ccc eee eens 33 Connect the Print Engine to a Power Source saaana aaa 29 Power Cord Specifications lille 30 Types of Media ain dcs dod se dnd aum Sad quin As qe duis BENE aEU Red 34 Ribbon Overview 0 eaaa a 36 When to Use Ribbon 523 nose bh Regu b RE en P Aw x ec ee an wre des 36 Coated Side of Ribbon 0 rr 36 6 29 11 170PAX4 User Guide 57516L 004 Rev A 22 Print Engine Setup Before You Begin Before You Begin 57516L 004 Rev A Re
52. Engine Installation Print Engine Installation This section provides basic information for mounting the print engine into an applicator The illustrations in this section show the print engine from different angles and include dimensions and clearance needs Requirements 57516L 004 Rev A Stability When the print engine is mounted the complete assembly must be physically stable When the print engine is loaded with ribbon and media the equipment must not become physically unstable Ventilation and Temperature Provide ventilation for the print engine mounting enclosure to remove heat and ensure uninterrupted trouble free operation of the print engine Ambient air temperature surrounding the print engine must not exceed the following Temperature 32 to 104 F 0 to 40 C Relative humidity 2096 to 9596 non condensing Power Requirements Consider the current rating of the print engine during installation When power is applied to the print engine and the enclosing equipment an overload condition must not be created Grounding Requirements Maintain reliable grounding of the print engine Pay particular attention to the AC power supply connections so that earth ground is maintained through the AC power input connector Clearance for Cables and Connectors Allow ample space at the rear ofthe print engine for electronic connectors and dressing of the following cables IEC power cord serial and or parallel host communication cable
53. Error mode see Select Resynch Mode on page 86 629434 470PAXAUserGude 57516L 004 Rev A 170 PAXA4 User Guide 57516L 004 Rev A 140 Data Ports Applicator Interface Connector Table 19 Applicator Interface Connector Pin Configuration Continued ik Signal Name Signal Type Description 11 END PRINT Output See Applicator Signals on page 136 for more information about the start and end print signals See Set Applicator Port Mode on page 85 for more information about the modes ey Note A format XA XZ that does not print will signal that it is being processed However it will not trigger an End Print signal because no motion printing is required MODE 0 The applicator port is OFF MODE 1 Asserted LOW only while the print engine is moving the label forward otherwise deasserted HIGH e MODE 2 Asserted HIGH only while the print engine is moving the label forward otherwise deasserted LOW MODE 3 Default Asserted LOW for 20 milliseconds when a label is completed and positioned Not asserted during continuous printing MODE 4 Asserted HIGH for 20 milliseconds when a label is completed and positioned Not asserted during continuous printing 12 MEDIA OUT Output Asserted LOW while there is no media in the print engine 13 RIBBON OUT Output Asserted LOW while there is no ribbon in the print engine 14 DATA READY Output See Applicator Signals on page 136 for more information about this
54. F UK T 44 0 1628 556000 F 44 0 1628 556001 Zebra Technologies Asia Pacific LLC 120 Robinson Road 206 01 Parakou Building singapore 068913 T 65 6858 0722 F 65 6885 0838 http www zebra com 2011 ZIH Corp 575 16L 004
55. PS To change the value shown 1 Press the right oval to increase the value 2 Press the left oval to decrease the value 170PAX4 User Guide 6 29 11 Configuration 65 Control Panel Parameters Table 7 Print Engine Parameters Page 2 of 26 Parameter Action Explanation Adjust Backfeed Speed If backfeed is on adjusts the speed at which the label backs up before printing given in inches per second Default 2 IPS Range to 12 IPS BHCKFEED SPEED 2 IPS To change the value shown 1 Press the right oval to increase the value 2 Press the left oval to decrease the value Adjust the Tear Off Position This parameter establishes the position of the media over the tear off peel off bar after printing TERR OFF 688 HENEN See Figure 22 Higher numbers move the media out the tear line moves closer to the leading edge of the next label and lower numbers move the media in the tear line moves closer to the edge of the label just printed Figure 22 Tear Off Position Adjustment t 2 1 Media direction 2 Factory set tear line location at position 00 Default 0 Range 120 to 120 To change the value shown 1 Press the right oval to increase the value Each press adjusts the tear off position by four dot rows 2 Press the left oval to decrease the value Each press adjusts the tear off position by four dot rows 6 29 11 170PAX4 User Guide 57516L 004 Rev A 66 Configuration Control
56. Panel Parameters Table 7 Print Engine Parameters Page 3 of 26 Parameter FRIHT MODE APPLICATOR MEDIH TYPE HOH COHTIMHUOUS SEHSOR TYPE WEB 57516L 004 Rev A Action Explanation Select Print Mode Print mode settings tell the print engine the method of media delivery that you wish to use Make sure that your print engine can support the selected option Default APPLICATOR Selections TEAR OFF REWIND APPLICATOR To change the value shown 1 Press the left or right oval to scroll through the options Set Media Type This parameter tells the print engine the type of media that you are using see Types of Media on page 34 for more information Selecting continuous media requires that you include a label length instruction in your label format LLxxxx if you are using ZPL or ZPL II When non continuous media is selected the print engine feeds media to calculate label length the distance between two recognized registration points of the inter label gap webbing or alignment notch or hole Default NON CONTINUOUS Selections CONTINUOUS NON CONTINUOUS To change the value shown 1 Press the left or right oval to toggle between the options Set the Sensor Type This parameter tells the print engine whether you are using media with a web gap space between labels notch or hole to indicate the separations between labels or if you are using media with a black mark printed on the back If your med
57. Self Service Knowledge Base www zebra com knowledgebase Online Case Registration www zebra com techrequest Which Department Do You Need Regional Headquarters Zebra Technologies Corporation 475 Half Day Road Suite 500 Lincolnshire IL 60069 USA T 1 847 634 6700 Toll free 1 866 230 9494 F 1 847 913 8766 Technical Support T 1 877 ASK ZEBRA 275 9327 F 1 847 913 2578 Hardware tsl zebra com Software ts3 zebra com Kiosk printers T 1 866 322 5202 E kiosksupport zebra com For questions on the operation of Zebra equipment and software please call your distributor For additional assistance contact us Please have your model and serial numbers available Repair Service Department T 1 877 ASK ZEBRA 275 9327 F 1 847 821 1797 E repair zebra com To request a repair in the U S go to www zebra com repair T 1 847 793 6868 T 1 847 793 6864 F 1 847 913 2578 E ttamerica zebra com For back to base service and repair Technical Training Department For Zebra product training courses Inquiry Department T 1 877 ASK ZEBRA 275 9327 For product literature and E inquiry4 zebra com distributor and dealer information Customer Service T 1 877 ASK ZEBRA 275 9327 Department US E clientcare zebra com Internal Sales Department UK For printers parts media and ribbon please call your distributor or contact us Key T Telephone F Facsimile E
58. Supply The 5 V for the applicator interface optoisolator circuits must be provided externally This input also supplies voltage for output signal pull up resistors Pinouts 7 f N 1i J5 5V a lt M 1 1 5V 9 5V 9 5V 3 3 4 4 5 5 6 28V 6 28V T T 500 mA 8 r 8 9 9 6 29 11 170PAX4 User Guide 57516L 004 Rev A 142 Data Ports Applicator Interface Connector Pinouts for 24 28 V I O Operation Table 21 describes the pin configurations for 24 28 V I O operation There are no jumpers to configure for this mode Table 21 Non Isolated and Isolated Modes for 24 28V Operation Isolated External Power PH Pin 1 External Ground 24 28V Ground 28V from Pin 8 I O ground must be connected to an external If pin 7 is used to supply power to pin 2 use ground pin 8 to ground pin 1 Pin 2 24 28V External Input 28V Input from Pin 7 24 28 V I O must be connected to an external If operating with 28V signals only pin 7 may power supply This input also supplies voltage be shorted to pin 2 which creates a for output signal pull up resistors non isolated mode of operation This input also supplies voltage for output signal pull up resistors Pinouts 24 28V 24 28V CO OOo N DO OF FP Cc PO CO oOo N DO OF FP O PO 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Data Ports 143 Applicator Interface Connector Fuse and Jumper Locations Figure 41 shows the l
59. Table 7 Print Engine Parameters Page 8 of 26 Parameter Action Explanation Set Early Warning for Maintenance EARLY WARMING When this parameter is enabled the print engine provides warnings when MAINT OFF the printhead needs to be cleaned ey Note If necessary update the number of labels per roll when beginning use of the Early Warning System for Maintenance The print engine does not make any adjustments when power is turned off and on Default MAINT OFF Selections MAINT OFF MAINTENANCE ON To change the Early Warning settings 1 When the LCD displays EARLY WARNING MAINTENANCE press the left or right oval to toggle between OFF and ON If you are prompted for a password enter your password using the instructions in Change Password Protected Parameters on page 60 2 Exit Setup mode and save changes to enable additional parameters related to the early warning system 3 Enter Setup mode again and go to the following parameters to enter the printhead cleaning interval and the printhead life Set Printhead Cleaning Interval for Early Warning This parameter appears only when Early Warning for Maintenance is 458M 14r6 FT enabled This value should correspond to the length of the media or ribbon roll that you are using Default 450 M 1476 FT Range 100 M 328 FT to 450 M 1476 FT in 50 M increments To change the value shown 1 Press the left or right oval to set the printhead cleaning interval to the desired
60. a character are sent all at one time over several wires in the cable one bit per wire When communicating via the parallel port the values selected on the print engine must be the same as those used by the host equipment connected to the print engine Port selection for status information is determined by the channel sending the request The parallel port can be set for bidirectional or unidirectional communication The default setting is bidirectional Cabling Requirements A standard 36 pin parallel connector is available on the back of the print engine for connection to the data source An IEEE 1284 compatible bidirectional parallel data cable is required when this communication method is used The required cable must have a standard 36 pin parallel connector on one end that is plugged into the mating connector located at the rear of the print engine The other end of the cable connects to the print engine connector at the host computer Port selection for status information is determined each time the print engine is turned on Port Interconnections Table 17 shows the pin configuration and function of a standard computer to printer parallel cable Table 17 Parallel Cable Pin Configuration 36 Pin Connectors Description l nStrobe HostClk 2 9 Data Bits 1 8 10 nACK PtrCIk 11 Busy PtrBusy 12 PError ACKDataReq 13 Select Xflag 14 nAutoFd HostBusy 15 Not used 16 17 Ground 18 5 V at 750 mA The maximum current draw may be limit
61. abel as gaps web Ifthe ribbon sensor cannot detect ribbon For instructions on printing a sensor profile see Print Sensor Profile on page 76 If the sensitivity of the sensors must be adjusted perform Calibrate Media and Ribbon Sensor Sensitivity on page 77 Ribbon Sensor Profile Figure 32 The bars 1 on the sensor profile indicate the ribbon sensor readings The ribbon sensor threshold setting 1s indicated by the word RIBBON 2 If the ribbon readings are below the threshold value the print engine does not acknowledge that ribbon is loaded Figure 32 Sensor Profile Ribbon Section RIBBON e Media Sensor Profile Figure 33 The media sensor readings are shown as bars and flat areas on the sensor profile The bars 1 indicate gaps between labels the web and the low areas 2 indicate where labels are located If you compare the sensor profile printout to a blank length of your media the bars should be the same distance apart as the gaps on the media If the distances are not the same the print engine may be having difficulty determining where the gaps are located The media sensor threshold settings are shown by the words MEDIA 3 for the media threshold and WEB 4 for the web threshold Use the numbers to the left of the sensor readings to compare the numeric readings to the sensor settings Figure 33 Sensor Profile Media Section AU 170PAX4 User Guide 6 29 11 Data Ports This s
62. abels 2 Refer to Adjust Print Darkness on page 64 to set the darkness value burn duration appropriately for your media and ribbon Caution The printhead may be hot and could cause severe burns Allow the printhead to cool As a starting point for adjustment set the position of the adjusting nut 1 and the locking nut 2 so that when the locking nut is tightened it is approximately 7 16 in 11 mm from the yoke 3 7 16 inch 11 mm A 57516L 004 Rev A 170PAX4 User Guide 6 29 11 6 29 11 Routine Maintenance 101 Printhead Pressure Adjustment 4 Loosen the locking nuts on the toggle assemblies m 5 Move the adjusting nuts until the print quality is acceptable Use the lowest pressure that provides the desired print quality e To increase printhead pressure move the adjusting nut downward To decrease printhead pressure move the adjusting nut upward Nut f 6 To lock the toggle pressure tighten the locking nuts against the adjusting nuts 170 PAX4 User Guide 57516L 004 Rev A 102 Routine Maintenance Power Fuse Replacement Power Fuse Replacement A The print engine uses a metric style fuse 5 x 20 mm IEC rated for 5 Amps at 250 Volts that bears the certification mark of a known international safety organization see Figure 11 on page 30 The power entry module comes with two approved fuses in the fuse holder one is in circuit and the other is a spare Caution Turn Off O th
63. ach applicator mode during the stages of printing a label Figure 37 Applicator Signals Mode 1 label label waiting label ready format format for start prints for next a Dp print signal ee m O ready DATA READY pin 14 ready r do not start START PRINT pin 3 start a O M CO not end END PRINT pin 11 end Figure 38 Applicator Signals Mode 2 label label waiting label ready format format for start prints for next pue HE print signal E M O ready DATA READY pin 14 ready OOOO SS ISI EE START PRINT pin 3 start 00 e s END PRINT pin 11 end 57516L 004 Rev A 170 PAXA User Guide 6 29 11 6 29 11 Data Ports 137 Applicator Interface Connector Figure 39 Applicator Signals Mode 3 label label waiting label ready format format for start prints for next p CBE print signal EE MES O ready DATA READY pin 14 ready peu ds Fe Sa START PRINT pin 3 start msc LLL END PRINT pin 11 end Figure 40 Applicator Signals Mode 4 label label waiting label ready format format for start prints for next m es print signal ee not ready pin 14 ready a OQ Q REN NN D do not start START PRINT pin 3 start do not end END PRINT pin 11 01 1 1 l Lr 170PAX4 User Guide 57516L 004 Rev A 138 Data Ports Applicator Interface Conne
64. aiting to be printed CANCEL is ignored To clear the print engine s entire label format memory press and hold CANCEL until the DATA light turns off 170PAX4 User Guide 57516L 004 Rev A 17 18 Introduction Control Panel Table 1 Control Panel Buttons Continued Button Description Function FEED Feeds a blank label e Ifthe print engine is idle or paused the label is fed immediately e Ifthe print engine is printing the label is fed after the current batch prints CALIBRATE CALIBRATE functions only in Pause mode Press CALIBRATE to recalibrate for proper media length to set media type continuous non continuous and to set print method direct thermal thermal transfer Control Panel Indicator Lights LEDs The control panel lights are described in Table 2 LED OFF Indicates POWER The print engine is Green OFF or no power to print engine PAUSE Normal operation Yellow DATA No data being Green received or processed MEDIA Normal operation Yellow Media properly loaded 57516L 004 Rev A Table 2 Control Panel Lights ON Indicates FLASHING Indicates Power switch is ON and power is being supplied to the print engine One of the following The print engine is paused because of an error condition printhead ribbon or paper error Usually occurs in conjunction with another LED PAUSE was pressed A pause was requested from the Applicator Port
65. all a service technician 170PAX4 User Guide 6 29 11 Troubleshooting 111 Print Quality Problems Table 11 Print Quality Problems Continued Problem Possible Cause Recommended Solution Printing too light or The media or ribbon is not Replace supplies with those recommended for too dark over the designed for high speed high speed operation entire label operation You are using an incorrect Switch to a different type of media or ribbon combination of media and to try to find a compatible combination ribbon for your application Ifnecessary consult your authorized Zebra reseller or distributor for information and advice You are using ribbon with Direct thermal media does not require ribbon To direct thermal media check if you are using direct thermal media perform the label scratch test in When to Use Ribbon on page 36 Incorrect or uneven printhead Set the pressure to the minimum needed See pressure Printhead Pressure Adjustment on page 100 Smudge marks on The media or ribbon is not Replace supplies with those recommended for labels designed for high speed high speed operation operation Misregistration skips The print engine is not Recalibrate the print engine labels calibrated Improper label format Use correct label format Misregistration and The platen roller is dirty See Clean the Printhead and Platen Roller misprint of one to on page 96 three lapels Media does not meet Use media
66. and Supporting Standards 89 336 EEC EMC Directive EN55022 1998 Class A EN61000 6 2 EN61000 3 2 EN61000 3 3 W Amendment 12 73 23 EEC LVD Directive EN60950 1 03 CB Scheme FCC Part 15 Subpart B Class A ICES 003 NOM 019 SCFI 1998 C TICK VCCI Manufactured By Zebra Technologies Corporation 475 Half Day Road Suite 500 Lincolnshire IL 60069 USA The equipment specified conforms to all Directives and Standards listed above effective as of the date below P747 MA Ven AG January 4 2005 January 27 2005 Charles A Derrow Rod Rodericks Manager Compliance Eng Managing Director Zebra Technologies Corporation Zebra Technologies Europe Limited 475 Half Day Road Suite 500 Dukes Meadow Millboard Road Bourne End Lincolnshire IL 60069 USA Buckinghamshire SL8 5XF UK Effective Date 1 Jan 2005 6 29 11 170PAX4 User Guide 57516L 004 Rev A 4 Compliance Information Compliance Information FCC Compliance Statement This device complies with Part 15 rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class A Digital Devices pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
67. ation ribbon for your application 2 Ifnecessary consult your authorized Zebra reseller or distributor for information and advice The print engine is set at an For optimal print quality set the darkness to the incorrect darkness level lowest possible setting for your application via the control panel the driver or the software See Adjust Print Darkness on page 64 You may want to perform the FEED Self Test on page 120 to determine the ideal darkness setting The printhead is dirty Clean the printhead See Clean the Printhead and Platen Roller on page 96 Incorrect or uneven printhead Set the printhead pressure to the minimum pressure needed for good print quality See Printhead Pressure Adjustment on page 100 The printhead is improperly Call a service technician balanced Long tracks of Print element damaged Call a service technician missing print on several labels Wrinkled ribbon See wrinkled ribbon causes and solutions in this table 6 29 11 170PAX4 User Guide 57516L 004 Rev A 110 Troubleshooting Print Quality Problems Table 11 Print Quality Problems Continued Problem Wrinkled ribbon Ribbon was fed through the ribbon system incorrectly Incorrect burn temperature Incorrect or uneven printhead pressure Media not feeding properly walking from side to side Possible Cause Recommended Solution Load the ribbon correctly See Load Ribbon on page 47 Set the da
68. bel with a Wireless Print Server installed Metwork Configuration zebra Li he aiii HAME 200dpi PRIMARY HETHORK LOAD FROM EXT ACTIVE PRIHTSRVR IP PROTOCOL 000 000 000 000 IP ADDRESS 250 200 ca0 000 SUBNET MASK 000 000 000 000 DEFAULT GATEWAY 000 000 000 000 HINS SERVER IP E TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT ALL IP PROTOCOL 010 003 004 098 IF ADDRESS e55 255 855 000 SUBNET MASK 010 003 004 001 DEFAULT GATEWAY 010 003 001 088 HINS SERVER IP TIHEOUT CHECKIHG TIMEOUT VALUE ARP INTERVAL BASE RAW PORT AAC ADDRESS IP PROTOCOL IP ADDRESS SUBNET MASK DEFAULT GATEWAY WINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT CARD INSERTED DRIVER INSTALLED OPERATING MODE HbS CURRENT TX RATE DIVERSITY RECEIVE ANTENNA DIVERSITY SAMIT ANTENNA HEP TYPE WLAM SECURITY EP INDEX PULSE ENABLED PULSE RATE INTL MODE CHANNEL MASK FIRMWARE IN THIS PRINTER IS COPYRIGHTED 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Configuration 63 Control Panel Parameters Control Panel Parameters Use the LCD on the control panel to view and adjust print engine settings How to View or Modify Parameters While viewing parameters press NEXT to continue to the next parameter or press PREVIOUS to return to the previous parameter in the cycle When a parameter is changed an asterisk appears in the upper left corner of the d
69. bels are not printing or advancing correctly review this checklist Q Are you using the correct type of labels Review the types of label in Types of Media on page 34 Are you using a label that is narrower than the maximum print width See Set Print Width on page 67 Review the label and ribbon loading illustrations in Load Media on page 40 and Load Ribbon on page 47 Check the position of the media sensor and move if necessary as shown in Adjust Ribbon and Media Sensors on page 55 Does the printhead need to be adjusted See Printhead Pressure Adjustment on page 100 for more information Do the sensors need to be calibrated See Calibrate Media and Ribbon Sensor Sensitivity on page 77 for more information If none of the above suggestions correct the problem review this checklist Q 57516L 004 Rev A Perform one or more of the self tests given in Print Engine Diagnostics on page 117 Use the results to help identify the problem If you are still having problems see Contacts on page 11 for customer support information 170PAX4 User Guide 6 29 11 Troubleshooting 105 LCD Error Messages LCD Error Messages The LCD displays messages when there is an error See Table 10 for LCD errors the possible causes and the recommended solutions Table 10 LCD Error Messages LCD Display Possible Cause Recommended Solution Print Engine Condition In thermal transfer mode ribbon is Load ribbon correctly
70. c application media Material onto which data is printed by the print engine Types of media include tag stock die cut labels continuous labels with and without media liner non continuous media fanfold media and roll media media sensor This sensor is located behind the printhead to detect the presence of media and for non continuous media the position of the web hole or notch used to indicate the start of each label 170PAX4 User Guide 6 29 11 Glossary 155 non continuous media Media that contains an indication of where one label printed format ends and the next one begins Examples are die cut labels notched tag stock and stock with black mark registration marks non volatile memory Electronic memory that retains data even when the power to the print engine is turned off notched media A type of tag stock containing a cutout area that can be sensed as a start of label indicator by the print engine This 1s typically a heavier cardboard like material that is either cut or torn away from the next tag See non continuous media peel off A mode of operation in which the print engine peels a printed label away from the backing and allows the user to remove it before another label is printed Printing pauses until the label is removed print speed The speed at which printing occurs For thermal transfer print engines this speed is expressed in terms of ips inches per second printhead wear The degradation of the su
71. configuration label listing all the current print engine parameters may be printed for reference continuous media Label or tag stock media that has no notch gap or web media liner only to separate the labels or tags The media is one long piece of material diagnostics Information about which print engine functions are not working that is used for troubleshooting print engine problems 170PAX4 User Guide 57516L 004 Rev A 154 Glossary 57516L 004 Rev A direct thermal A printing method in which the printhead presses directly against the media Heating the printhead elements causes a discoloration of the heat sensitive coating on the media By selectively heating the printhead elements as the media moves past an image 1s printed onto the media No ribbon is used with this printing method Contrast this with thermal transfer direct thermal media Media that is coated with a substance that reacts to the application of direct heat from the printhead to produce an image dynamic RAM The memory devices used to store the label formats in electronic form while they are being printed The amount of DRAM memory available in the print engine determines the maximum size and number of label formats that can be printed This is volatile memory that loses the stored information when power is turned off fanfold media Media that comes folded in a rectangular stack Contrast this with roll media firmware This is the term used to specify the pr
72. cted digit value Repeat these two steps for each digit of the password 3 After entering the password press NEXT The parameter you selected to change is displayed If the password was entered correctly you can change the value Default Password Value The default password value is 1234 The password can be changed using the Zebra Programming Language ZPL command KP Define Password or using the print engine s web pages ZebraNet wired or wireless print server required Disable the Password Protection Feature You can disable the password protection feature so that it no longer prompts you for a password by setting the password to 0000 via the KP ZPL command To re enable the password protection feature send the ZPL command KPx where x can be any number from to 9999 57516L 004 Rev A 170 PAXA User Guide 6 29 11 Configuration Print a Configuration Label Print a Configuration Label 6 29 11 A configuration label lists the print engine settings that are stored in configuration memory After you load the media and ribbon if necessary print a configuration label as a record of your print engine s current settings Keep the label to use when troubleshooting printing problems To print a configuration label complete these steps 1 On the control panel press SETUP EXIT 2 Press NEXT or PREVIOUS to scroll through the parameters until you reach LIST SETUP 3 Press the right oval to confirm printing A conf
73. ctor Applicator Interface Connector Pin Configuration Pin No l 4 The Applicator Interface Assembly is available in two versions a 5 V I O and a 24 28 V I O Table 19 lists the pin configurations and functions of the applicator interface connector for both 5 V and 24 28 V operation Table 19 Applicator Interface Connector Pin Configuration Signal Name Signal Type Description I O SIGNAL GROUND 5V Return I O SIGNAL GROUND 24 28V Return 5V I O Fused at 1 A Caution Replace the fuse only with one of the same type and rating 24 28V I O START PRINT FEED 57516L 004 Rev A I O Signal Ground I O Signal Ground Power Power Input 170PAX4 User Guide Using jumper J5 this pin can be configured as isolated or non isolated from the print engine signal ground See Jumper Configurations and Pinouts for 5 V I O Operation on page 141 for more information No jumpers to configure Important Customer must provide this external ground This ground can come from pin 8 See Pinouts for 24 28 V I O Operation on page 142 for more information See Figure 41 on page 143 for fuse location Using jumper J4 this pin can be configured as isolated or non isolated from the Applicator Interface Circuit 5 V Supply See Jumper Configurations and Pinouts for 5 V I O Operation on page 141 for more information No jumpers to configure This 24 28V power source also supp
74. d WML or call a service setting technician If the problem continues there Call a service technician may be a problem with the main logic board 6 29 11 170PAX4 User Guide 57516L 004 Rev A 116 Troubleshooting Miscellaneous Print Engine Problems Table 14 Miscellaneous Print Engine Problems Continued Problem The print engine fails to calibrate or detect the top of the label Non continuous labels are being treated as continuous labels All lights are on but nothing displays on the LCD and the print engine locks up The print engine locks up while running the Power On Self Test 57516L 004 Rev A Possible Cause The print engine was not calibrated for the label being used The print engine is configured for continuous media The driver or software configuration is not set correctly The print engine was not calibrated for the media being used The print engine is configured for continuous media Internal electronic or firmware failure Main logic board failure Recommended Solution Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 77 Set the media type to noncontinuous media See Set Media Type on page 66 Driver or software settings produce ZPL commands that can overwrite the print engine configuration Check the driver or software media related setting Perform the calibration procedure in Calibrate Media and Ribb
75. d discard the used ribbon from the core removed in the previous step d Placethe empty ribbon core onto the ribbon take up spindle and push the core toward the print engine frame until it 1s fully seated e Thread the remaining ribbon on the ribbon supply spindle following the instructions in Load Ribbon on page 47 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Operations 53 Calibrate the Print Engine Calibrate the Print Engine Type of Calibration Auto calibration Long Standard Calibration Calibrate the print engine when it is first put into service Calibration allows the print engine to establish the proper settings for the specific media and ribbon used in your application You may calibrate the print engine at other times as needed Table 6 shows the different methods for calibration Table 6 Types of Calibration Description When How It Occurs The print engine automatically sets the value it detects for the spaces between labels Occurs at the following times When the print engine is first turned on if CALIBRATION is selected for MEDIA POWER UP see Select Media Power Up Option on page 82 When the print engine feeds media after the printhead is closed if CALIBRATION is selected for HEAD CLOSE see Select Head Close Option on page 83 As part of both the sensor profile and media and ribbon sensor calibration procedures The print engine does the To perform a long calibration do followin
76. d the labels from the liner 7 Figure 16 Threading the Media A 6 29 11 170PAX4 User Guide 57516L 004 Rev A 44 Operations Load Media 8 Position the media 1 so that it is aligned with and just touching the inner media guide 2 not visible from this angle 9 Under the print engine grasp the brass thumb nut of the outer media guide 1 and position the outer media guide so that it just touches the outer edge of the media 57516L 004 Rev A 170 PAXA User Guide 6 29 11 6 29 11 Operations 45 Load Media 10 Press down on the pinch roller assembly 1 until it locks closed 11 Close the printhead assembly by rotating the printhead latch 1 until it latches onto the locking pin 2 170PAX4 User Guide 57516L 004 Rev A 46 Operations Load Media 13 Thread the liner around the peel bar 1 under the platen roller 2 and through the peel roller assembly 3 Note If the applicator has an air tube route the liner between the air tube and the peel 4 bar Do not thread the liner over the air tube C Co 14 Rotate the peel roller assembly up until it locks into the closed position 15 Thread the liner around the take up spindle of the applicator refer to the applicator s user guide 16 Close the media door 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Load Ribbon Use ribbon with thermal transfer media The ribbon must be coated on the outside and wider tha
77. damage the printhead 1 Turn off O the print engine 2 Disconnect and reconnect the data cable to the printhead 3 Ensure that the cable connector is fully inserted into the printhead connector 4 Turn on I the print engine The printhead has a faulty Call a service technician thermistor WARM IMG j HEAD TOO HOT The printhead is over temperature Allow the print engine to cool Printing automatically resumes when the printhead elements cool to an acceptable operating temperature Caution The printhead may be hot enough to cause severe burns Allow the printhead to cool The print engine stops the ERROR light flashes 6 29 11 170PAX4 User Guide 57516L 004 Rev A 108 Troubleshooting LCD Error Messages Table 10 LCD Error Messages Continued ee pida d EN Possible Cause Recommended Solution Print Engine Condition The print engine is defragmenting Cauti DEFRRGMENHT ING aution Do NOT turn off the A print engine power during defragmenting Doing so can damage the print engine The print engine stops Allow the print engine to finish defragmenting If you get this error message frequently check your label formats Formats that write to and erase memory frequently may cause the printer to defragment often Using properly coded label formats usually minimizes the need for defragmenting If this error message does not go away contact Technical Support The print engine requires service
78. dia To position the sensor complete these steps 1 Refer to Figure 19 Turn the adjustment knob on the media guide shelf assembly to move the media sensor 2 How does the current media indicate the start of labels If the media Then Has notches or holes Align the sensor with the notch or hole in the media between labels Uses interlabel gaps Position the sensor approximately at the center of the media width 6 29 11 170PAX4 User Guide 57516L 004 Rev A 56 Operations Adjust Ribbon and Media Sensors Figure 19 Media Sensor Adjustment Right Hand Unit Shown 1 transmissive media sensor 2 adjustment knob 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Configuration This section describes the control panel parameters that are used to configure the print engine for operation Contents wem s ETE 58 Enter and Use Setup Mode 1 0 eee eens 58 Exit Sew MOOG sae toes oe eee Re HEUS Beene eee Beene pee 59 Change Password Protected Parameters 0 0 000 cece eee ees 60 Default Password Value 1 anaana aana ee ee eee eee 60 Disable the Password Protection Feature 0 llle 60 Print a Configuration Label 2 0 0 0 rn 61 Print a Network Configuration Label 0 0 0 ccc eee 62 Control Panel Parameters llle rs 63 How to View or Modify Parameters 0 0 0 0 ccc ens 63 Additional Parameters 0 0 0 0c ee 63 Standard Print Engine Parameters
79. e 29 at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label 170PAX4 User Guide 6 29 11 Troubleshooting 121 Print Engine Diagnostics Figure 29 FEED Test Label RelBtive Derknese Print Speed 2 im mag VX X X E T USEE aE zFoomn amp ibdouug 4E ruB papage IIl ZAAN SHA SOM TA SSS lt lt p LT AAAS Asj 1 s Kw m ro Sm a mm a TS _ _ _ D l l DE c m m gt gt po B c C R M i E x15 s Fri i 27456 789m i mica AL DEF GHIWJRLASOPGRS TUNI Y Z abcde ghi jk anopqretuwuz oie eee rE 4 See Figure 30 and Table 15 Inspect the test labels and determine which one has the best print quality for your application If you have a bar code verifier use it to measure bars spaces and calculate the print contrast If you do not have a bar code verifier use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test 6 29 11 170PAX4 User Guide 57516L 004 Rev A 122 Troubleshooting Print Engine Diagnostics Figure 30 Bar Code Darkness Comparison ROTATED BAR CODES Ss E n Am f E m d w 5 EN I lt
80. e by turning it off O and then on I e If print engine is in applicator mode and the liner is being taken up by the applicator the operator must manually remove the labels as they become available Power On Self Test A Power On Self Test POST is performed each time the print engine is turned on I During this test the control panel lights LEDs turn on and off to ensure proper operation At the end of this self test only the POWER LED remains lit When the Power On Self Test is complete the media is advanced to the proper position To initiate the Power On Self Test complete these steps 1 Turn on D the print engine The POWER LED illuminates The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests All messages during the POST display in English however if the test fails the resulting messages cycle through the international languages as well 6 29 11 170PAX4 User Guide 57516L 004 Rev A 118 Troubleshooting Print Engine Diagnostics CANCEL Self Test To perform the CANCEL Self Test complete these steps 57516L 004 Rev A The CANCEL self test prints a configuration label Figure 27 1 Turn off O the print engine 2 Press and hold CANCEL while turning on I the print engine Hold CANCEL until the first control panel light turns off A print engine configuration label prints Figure 27 Figure 27 Sample Configuration Label zebra Tec
81. e message CAL IBRATIHG PLEASE WAIT displays The print engine adjusts the scale gain of the signals that it receives from the media and ribbon sensors based on the specific media and ribbon combination being used On the sensor profile this essentially corresponds to moving the peak of the graph up or down to optimize the readings for your application When calibration is complete RELORHD HALL displays Open the printhead and pull the media forward until a label is positioned under the media sensor Reload the ribbon if used Close the printhead Press the right oval to continue The print engine performs an auto calibration During this process the print engine checks the readings for the media and ribbon based on the new scale established determines the label length and determines the print mode To see the new readings on the new scale print a sensor profile 170PAX4 User Guide 57516L 004 Rev A 78 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 15 of 26 Parameter PARALLEL COMM BIDIREECTIOHRL SERIAL COMM RS252 BAUD 9606 DATA BITS 8 BITS 57516L 004 Rev A Action Explanation Set Parallel Communications Select the communications port that matches the one being used by the host computer Default BIDIRECTIONAL Selections BIDIRECTIONAL UNIDIRECTIONAL To change the value shown 1 Press the left or right oval to scroll through the options Set Ser
82. e print engine and disconnect it from the power source before performing the following maintenance To replace a fuse complete these steps 57516L 004 Rev A 1 Turn Off O the print engine and unplug the power cord from the back of the print engine 2 Using a small blade screwdriver remove the fuse holder from the power entry module at the rear of the print engine OO Carefully remove the fuse from the in circuit location 4 To remove the spare fuse gently push the point of a pencil or the end of a paperclip through one of the two holes in the fuse holder Repeat through the other hole 5 Insert the spare fuse in the in circuit location 6 Place a new fuse in the spare fuse location 7 Reinstall the fuse holder into the power entry module at the rear of the print engine 8 Reconnect the power cord and then turn On lI the print engine The print engine should be ready for operation and the POWER light should be on If power is not restored an internal component failure may have occurred and the print engine may require servicing 170PAX4 User Guide 6 29 11 6 29 11 Troubleshooting This section provides information about errors that you might need to troubleshoot Assorted diagnostic tests are included Contents Troubleshooting Checklists 0 0 00 cc eee IIS 104 LCD Error Messages usa us oa his base oe Bid bP tg Se bas OS OR GO ord bE OE ae BS Ee 105 Print Quality Problems 3o eed a
83. eau X bons seeks awd sect sands asd tense 109 Communications Problems 00 ccc ee ee eee eens 113 Ribbon ProbleMs s 22a sx ede omae x as onore ea da Re UR dade edb ee da dec 114 Miscellaneous Print Engine Problems 0 0 0 cece eee eee 115 Print Engine Diagnostics lilii 117 Power On Self Test 1 sn 0c tu ols doe da dE OR C c td x ob a o aoa cat 117 CANCEL Self VeSE soe crane 6 ag a enw ba es On So Ae ee a 118 PAUSE Sell OSD s o s ce ace p E Gl oe Bye ee ack Has He s EA He a a 119 PEED OG ICD 120 FEED and PAUSE Sell TeSt a5 64626464646 JUL AGES cR s a RR Oe 124 Communications Diagnostics Test llle 127 s cU8CDDIAMMMRERMITPPIT TTMTTMMT 128 170PAX4 User Guide 57516L 004 Rev A 104 Troubleshooting Troubleshooting Checklists Troubleshooting Checklists If an error condition exists with the print engine review this checklist d d Is there an error message on the LCD If yes see LCD Error Messages on page 105 Are noncontinuous labels being treated as continuous labels If yes see Calibrate Media and Ribbon Sensor Sensitivity on page 77 Is the CHECK RIBBON light on when ribbon is loaded properly If yes see Calibrate Media and Ribbon Sensor Sensitivity on page 77 Are you experiencing problems with print quality If yes see Print Quality Problems on page 109 Are you experiencing communications problems If yes see Communications Problems on page 113 If the la
84. ection describes the standard communication ports available to connect the print engine to your computer or network Contents Parallel Data OM is ca seat aia os Sees eh ba aoe a Ea te ees 9 ac Sei SR oe ba ee ne be Gs 130 Parallel Cabling Requirements 0 llle 130 Parallel Port Interconnections 0 0 00 eee eens 130 oeral Dala PO eee eaer oy a woes ERER bn oa ee aS a ee ea ae ae a ana 132 Hardware Control Signal Descriptions 20 0 0 0 ee eee 132 Pil CONNGUIAUON oaa m nto PEG One oe bees e bb oe ema he bene bse owes PE 133 RS 232 Interface Connections 0 0 0 ee ee eens 134 Applicator Interface Connector liliis 136 Applicator SIGNING amp 3 an en Mo Un ducas dn dio dr SERE ee ors Re db Deren Pec do Ra ad 136 Applicator Interface Connector Pin Configuration llle 138 Jumper Configurations and Pinouts for 5 V I O Operation lll 141 Pinouts for 424 28 V I O Operation 0 0 0 eee eee 142 Fuse and Jumper Locations 3e 3m read aeos S d aea RACE Osce Rod 143 6 29 11 170PAX4 User Guide 57516L 004 Rev A 130 Data Ports Parallel Data Port Parallel Data Port Parallel Parallel 57516L 004 Rev A The parallel data interface supports IEEE 1284 bidirectional parallel communications in nibble mode The parallel interface provides a means of communication that typically is faster than the serial interface methods In this method the bits of data that make up
85. ed by option configuration To enable this capability a qualified service technician must install a jumper on the print engine s main logic board on JP1 pins 2 and 3 170PAX4 User Guide 6 29 11 6 29 11 Data Ports 131 Parallel Data Port Table 17 Parallel Cable Pin Configuration Continued 36 Pin Connectors 19 30 31 32 33 34 35 36 Description Ground nInit nFault NDataAvail Not used 5 V through a 1 8 KQ Resistor NSelectin 1284 active 170PAX4 User Guide 57516L 004 Rev A 132 Data Ports Serial Data Port Serial Data Port To communicate using the serial data port of the print engine you must choose the number of data bits parity and handshaking Parity applies only to data transmitted by the print engine because the parity of received data is ignored The values selected must be the same as those used by the host equipment connected to the print engine Default print engine settings are 9600 baud 8 data bits no parity and XON XOFF The print engine will accept any host setting for stop bits Hardware Control Signal Descriptions 57516L 004 Rev A For all RS 232 input and output signals the print engine follows both the Electronics Industries Association EIA RS 232 and the Consultative Committee for International Telegraph and Telephone CCITT V 24 standard signal level specifications When DTR DSR handshaking 1s selected the Data Terminal Ready DTR control signal output f
86. el format if the image was inverted using the POI ZPL II command To change the value shown 1 Press the left oval to move the cursor 2 Press the right oval to increase the value of the digit To change the unit of measurement 1 Press the left oval until the unit of measurement is active 2 Press the right oval to toggle to a different unit of measure mm inches or dots 170PAX4 User Guide 57516L 004 Rev A 68 Configuration Control Panel Parameters Parameter MAS IMUM LENGTH 3 9 481H 57516L 004 Rev A 936MM Table 7 Print Engine Parameters Page 5 of 26 Action Explanation Set Maximum Label Length This parameter is used during the media portion of the calibration process Always set maximum label length to a value that 1s at least 1 0 in 25 4 mm greater than the actual label length Figure 23 If the value is set to a smaller value than the label length the print engine assumes that continuous media is loaded and the print engine cannot calibrate For example if the label length is 5 0 inches 126 mm including the interlabel gap set the parameter for 6 0 inches 152 mm If the label length is 7 5 inches 190 mm set the parameter for 9 0 inches 229 mm Figure 23 Label Length AaBbCcDdEeFfGgHhliJjKkLl MmNnOoPpQdqHrSsTtUuVv WwXXxYyZz1234567890 Q tt 96 amp 4 Y AaBbCcDdEeFfGgHhIiJj KKLl MmNnOoPpQgRrSsTtUuVv WwxXxYyZz1234567890 S o amp 1 5 1 3E
87. etergent solution or desktop cleaner sparingly as needed Caution Do not use harsh or abrasive cleaning agents or solvents 6 29 11 170PAX4 User Guide 57516L 004 Rev A 94 Routine Maintenance Clean the Media Compartment Clean the Media Compartment Remove any accumulated dirt and lint from the interior of the print engine using a soft bristle brush and or vacuum cleaner This area should be inspected every time a new ribbon is loaded Clean the Sensors To ensure proper operation of the print engine all sensors should be cleaned on a regular basis The sensors are shown in the following e See Figure 25 for the media and ribbon sensors e See Figure 26 on page 95 for the door open sensor Figure 25 Media Sensor Locations Right Hand Unit Shown 1 Transmissive media sensor Reflective media sensor 3 Ribbon sensor 57516L 004 Rev A 170PAX4 User Guide 6 29 11 6 29 11 Routine Maintenance 95 Clean the Sensors Figure 26 D e Door O pen Sensor Location Right Hand Unit S it Shown HAH IN LETTER T 1 1n E 9 umi PTTTTTTTIL PTT Tu PTTTITTTLL PTTL 1 Door open sensor 170 PAX4 User Guide 57516L 004 R ev A 96 Routine Maintenance Clean the Printhead and Platen Roller Clean the Printhead and Platen Roller Clean the printhead and platen roller according to the schedule in Table 9 on page 93 Clean the printhead more often if you see inconsistent print quality such as v
88. f the toggle or toggles toward the side that printed lighter Print additional labels at 2 4 in 61 mm per second by again running the PAUSE Self Test Press and hold PAUSE while turning on I the printer Repeat this step until both sides of the label print at the same level of gray Increase the darkness setting to the optimum level for the media being used 170PAX4 User Guide 57516L 004 Rev A 100 Routine Maintenance Printhead Pressure Adjustment Printhead Pressure Adjustment Before adjusting the printhead pressure check that the toggles are positioned correctly See Toggle Positioning on page 98 Printhead life and drive system life belts and bearings can be maximized by using the lowest pressure that produces the desired print quality without allowing the ribbon or media to slip You may need to adjust the printhead pressure in the following instances if there is noticeable bleed or swelling in the printed image too much pressure if there are voids too little pressure ifthe darkness setting burn duration is set properly but printing is too light too little pressure ifthe ribbon slips too little pressure Caution Observe proper electrostatic safety precautions when handling any static sensitive components such as circuit boards and printheads To adjust printhead pressure complete these steps 1 As needed throughout this procedure refer to the PAUSE Self Test on page 119 to print test l
89. f you have completed the tasks and resolved the issues in Print Engine Setup on page 21 follow the instructions in this chapter to load and calibrate your print engine Contents LOA MEA 2 pint coat cae does ee eA eh Rt eea Ga e 40 odd FDDO 223 222 33 ge a bod ipis woe 2 LEANE REOS SOPORE EO oe EEE 47 Remove Used Ribbon aana eee ee ee eee 52 Calibrate the Print Engine 0 00 cc eee eee Rh 53 Adjust Ribbon and Media Sensors 0 0 ee eee ees 55 FUDDORH SENSO sa ado 500 bda0 ena es sae oes ed aden Hae Oa Ds ee n A A 55 Reflective Media Sensor naana eee ee ee ns 55 Transmissive Media Sensor lille 55 6 29 11 170PAX4 User Guide 57516L 004 Rev A 40 Operations Load Media Load Media Important If the print engine power is Off O rollers in the print engine can turn if you pull on the media This could cause loaded ribbon to become slack and possibly wrap around the auxiliary roller If you load or unload media with the power off inspect the auxiliary roller to make sure that no ribbon is wrapped around it before turning On I the power Figure 14 identifies the media handling components Figure 15 on page 41 shows the print engine with media loaded Figure 14 e Components for Media Loading 10 9 8 7 Printhead latch Printhead assembly Peel bar Platen roller Printhead locking pin Peel roller assembly Peel roller latch NIO GIA wji N 57516L 004 Rev A 170PAX4 User G
90. figuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration and WebView ZPL and WebView ZPL and WebView Fixed head type switch Fixed option EPROMS Fixed code EPROMS Configuration and WebView Fixed SIMM size and 1 MB standard Fixed option card Fixed Fixed Fixed Fixed 170PAX4 User Guide 57516L 004 Rev A 125 126 Troubleshooting Print Engine Diagnostics 57516L 004 Rev A Parameter J8 Interface J7 Interface Twinax Coax ID Table 16 Control of Parameters Continued Controlled By Fixed Fixed ZPL 170PAX4 User Guide 6 29 11 Troubleshooting 127 Print Engine Diagnostics Communications Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the print engine and the host computer When the printer is in diagnostics mode it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text The print engine prints all characters received including control codes such as CR carriage return Figure 31 shows a typical test label from this test Note The test label prints upside down Figure 31 e Communications Diagnostics Test Label FS FO394 25 AA BE
91. figuration ZPL and WebView Network ID Configuration ZPL and WebView Communications Configuration ZPL and WebView Control Prefix Format Prefix Delimiter Character Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView 170PAX4 User Guide Table 16 indicates which print engine function controls each of the configuration parameters 6 29 11 6 29 11 Troubleshooting Print Engine Diagnostics Table 16 Control of Parameters Continued Parameter ZPL Mode Media Power Up Head Close Backfeed Label Top Left Position Head Resistance Verifier Port Applicator Port Start Print Signal Resynch Mode Ribbon Low Mode Reprint Mode Web Sensor Media Sensor Ribbon Sensor Mark Sensor Mark Media Sensor Media LED Ribbon LED Mark LED LCD Adjust Modes Enabled Modes Disabled Resolution Socket 1 ID Firmware Configuration Memory B Memory J12 Interface J11 Interface J10 Interface J9 Interface Controlled By Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration must match head resistance label value ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Configuration ZPL and WebView Con
92. g one of the following Press PAUSE on the control sets the values it detects for panel to pause the print engine media length media type and then press CALIBRATE continuous or non continuous Select CALIBRATION for the feeds media and ribbon and print mode thermal transfer or direct thermal updates the sensor values MEDIA POWER UP or HEAD CLOSE parameter see Select Media Power Up Option on page 82 or Select Head Close Option on page 83 Short Calibration The print engine calibrates using Select SHORT CAL for the the current sensor values rather MEDIA POWER UP or HEAD than detecting the spaces between CLOSE parameter see Select labels and resetting the sensors Media Power Up Option This calibration sequence uses on page 82 or Select Head Close fewer labels than the long Option on page 83 calibration sequence but it is less reliable because the values that are stored in the sensors could be incorrect 6 29 11 170 PAXA4 User Guide 57516L 004 Rev A 54 Operations Calibrate the Print Engine Table 6 Types of Calibration Continued Type of Calibration Description When How It Occurs Sensor Profile Calibration The print engine auto calibrates Select the SENSOR PROFILE and prints a media sensor profile option on the control panel See See Sensor Profile on page 128 Print Sensor Profile on page 76 for instructions Media and Ribbon Sensor This calibration is one of the most Select the
93. g letters numerals and characters such as punctuation marks backfeed When the print engine pulls the media and ribbon if used backward into the print engine so that the beginning of the label to be printed 1s properly positioned behind the printhead Backfeed occurs when operating the print engine in Tear Off and Applicator modes bar code A code by which alphanumeric characters can be represented by a series of adjacent stripes of different widths Many different code schemes exist such as the universal product code UPC or Code 39 black mark A registration mark found on the underside of the print media that acts as a start of label indication for the print engine See non continuous media calibration of a print engine A process in which the print engine determines some basic information needed to print accurately with a particular media and ribbon combination To do this the print engine feeds some media and ribbon if used through the print engine and senses whether to use the direct thermal or thermal transfer print method and if using non continuous media the length of individual labels or tags configuration The print engine configuration is a group of operating parameters specific to the print engine application Some parameters are user selectable while others are dependent on the installed options and mode of operation Parameters may be switch selectable control panel programmable or downloaded as ZPL II commands A
94. h eeeeeecneeewt or eaed aces es wees DESEE EE ees 120 FEED and PAUSE Sell IS oam 4d ip EI i sete neh bee PUGNAS stoners oe 124 Communications Diagnostics Test aana anaa eaaa eee eee 127 Sensor Profile 0 0 ee rns 128 Peale PONS cc ove qe qoe ee bea eee EE POR eed eer eee eer en cas 129 Parallel Data Port 0 0 hrs 130 Parallel Cabling RequirementsS 0 0 00 ccc eee eee 130 Parallel Port Interconnections 0 anaana 0 eee 130 Sela sq POls scecencerseeaees cee ee EOE na 6 ese eae anaes sr E 132 Hardware Control Signal Descriptions 0 0 cee eee 132 Pin COMIGUICUON 2csc00c202tie beatae dee hSaeoe ds dag Pid HeeS eke Sena 133 RS 232 Interface Connections llli 134 Applicator Interface Connector llli 136 PIO PIC ALOR SINA M eae od ea cree ane a be Se ee ae Oe oS ees gh E BO Se 136 Applicator Interface Connector Pin Configuration 0000 eee eee 138 Jumper Configurations and Pinouts for 5 V I O Operation 141 Pinouts for 24 28 V I O Operation 0 0 eee 142 Fuse and Jumper Locations 0 00 ccc eee eee 143 BP SpPECINCATONS 644444004 Y 299 1 1 023 POE SR ACIE oe ERE ROCCO VR HER e odi 145 General SDeciliCallOfiS 5s 5 3 REX EUR peewee cease she enenee GG ES WP Iss 146 gos mMm 146 Environmental Conditions 20 oaa aa aaa aa ea a eee ees 146 Electrical Specifications
95. he left oval to move the cursor 2 Press the right oval to change between and to increase the value of the digit 3 Fora negative value enter the value before changing to the minus sign Set the Printhead Resistor Value Caution This parameter should be changed only by qualified service personnel Do not set the value higher than that shown on the printhead Setting a higher value may damage the printhead This value is preset at the factory to match the resistance value of the printhead It does not need to be changed unless the printhead or the main logic board 1s replaced Initial Value Factory set to match the printhead shipped with your print engine Default Value 0500 Range 0500 to 2000 To set the printhead resistor value 1 Before replacing the printhead look for the label that shows the resistance value Q value of the new printhead Make note of this setting before installing the new printhead 2 Press the left oval to move to the next digit position Press the right oval to increase the value of the digit 170PAX4 User Guide 6 29 11 Configuration 85 Control Panel Parameters Table 7 Print Engine Parameters Page 22 of 26 Parameter Action Explanation Set Applicator Port Mode APPLICATOR PORT Determines the action of the applicator port OFF Note Set this value as suggested by the applicator manufacturer Default OFF Selections OFF MODE 1 MODE 2 MODE 3 MODE 4 OFF The
96. hnologies 170PAX4 User Guide ZTC 170PAR4 RH 200dpi ZBR2325570 COHTIHNHUDLUS HEB THERNAL TRANS 2 094 203 IM 1600 288MM MEDIA DISABLED MAINT OFF BIDIRECTIONAL RS232 OO POWER SUPPLY Ol FAX170 RTS FH VERSIOH r 46855 HH 12 DARKNESS PRINT SPEED SLEW SPEED BACKFEED SPEED TEAR OFF PRINT MODE MEDIA TYPE SENSOR TYPE PRIHT HETHOD PRINT WIDTH LABEL LENGTH HASIMUM LENGTH EARLY WARMING EARLY WARNING PARALLEL COMM SERIAL COMM BAUC DATA BITS PARITY HOST HANDSHAKE PROTOCOL HETHORE ID CONAUNICAT IONS COMTROL PREFIX FORMAT PREFIX DELIMITER CHAR ZPL MODE RIBBON TENSION MEDIA POHER UP HEAD CLOSE BACKFEED LABEL TOP LEFT POSITIOM HERD TEST COUNT HEAD RESISTOR APPLICATOR PORT START PRINT SIG RESYMCH MODE RIBBON LOW MODE REPRINT MODE WEB amp MEDIA RIBBOH HARK HARK MED 3 MEDIA LED RIBBON LED HARK LED LCD ADJUST HODES ENABLED HODES DISABLED RESOLUT ION FI RMMARE HARDWARE ID CONF IGURAT TOW A COMPACT FLASH RAM MEMORY CARD ONBOARD FLASH FORMAT CONVERT P30 INTERFACE F31 INTERFACE P32 INTERFACE P24 INTERFACE IBLE DISPLAY RTC DATE RTC TIME HOHMRESET CHTR RESET CHTR1 RESET CHTR2 HOWRESET CHTR RESET CHTRI RESET CNTRe HOHMRESET CHTR RESET CHTR1 RESET CHTR2 ore 40 D VH1 FIRMWARE IN THIS PRINTER IS COPYRIGHTED 6 29 11 Troubleshooting 119 Print Engine Diagnostics PAUSE Self Test This self
97. ia does not have black marks for registration on the back leave your print engine at the default WEB Default WEB Selections WEB MARK To change the value shown 1 Press the left or right oval to toggle between the options 170PAX4 User Guide 6 29 11 Configuration 67 Control Panel Parameters Table 7 Print Engine Parameters Page 4 of 26 Parameter PRINT METHOD THERMRL TRRHS PRINT WIDTH 168 as MM 6 29 11 Action Explanation Select Print Method The print method parameter tells the print engine the method of printing that you wish to use direct thermal no ribbon or thermal transfer using thermal transfer media and ribbon Default THERMAL TRANSFER Selections THERMAL TRANSFER DIRECT THERMAL c Note Selecting direct thermal when using thermal transfer media and ribbon creates an error condition but printing continues To change the value shown 1 Press the left or right oval to toggle between the options Set Print Width Determines the printable area across the width of the label given the resolution of the print engine Default 168 0 8 MM for 203 dpi print engines 168 0 12 MM for 300 dpi print engines ey Note Setting the width too narrow can result in portions of the label not being printed on the media Setting the width too wide wastes formatting memory and can cause printing off the label and on the platen roller This setting can affect the horizontal position of the lab
98. ial Communications Select the communications port that matches the one being used by the host computer This setting applies only when the serial port is used Important Do not change this parameter from the default The print engine supports only RS 232 This parameter will be eliminated in a future version of the firmware Default RS232 Selections RS232 RS422 485 RS485 MULTIDROP To change the value shown 1 Press the left or right oval to scroll through the options Set Baud This setting applies only when the serial port is used The baud setting of the print engine must match the baud setting of the host computer for accurate communications to take place Select the value that matches the one being used by the host computer Default 9600 Selections 110 300 600 1200 2400 4800 9600 14400 19200 28800 38400 57600 115200 To change the value shown 1 Press the left or right oval to scroll through the options Set Data Bits This setting applies only when the serial port is used The data bits of the print engine must match the data bits of the host computer for accurate communications to take place Set the data bits to match the setting being used by the host computer r3 Note Code Page 850 requires the data bits to be set to 8 bits See the Programming Guide for ZPL ZBI Set Get Do Mirror and WML for more information Default 8 BITS Selections 7 BITS 8 BITS To change the value shown 1 Press
99. ide Enter and Use Setup Mode 57516L 004 Rev A Use the LCD on the control panel to view and adjust print engine settings through Setup mode When a parameter is changed an asterisk appears in the upper left corner of the display to indicate that the value is different from the one currently active in the print engine Press this key To do the following SETUP EXIT enter or exit Setup mode SELECT select or deselect a parameter PLUS 4 continue to the next parameter MINUS return to the previous parameter in the cycle 170PAX4 User Guide 6 29 11 Configuration 59 Setup Mode Exit Setup Mode When you exit setup mode you have several options for saving changing or not changing parameters To leave Setup mode complete these steps 1 While in Setup mode press SETUP EXIT The LCD displays SAVE CHANGES 2 Press the left or right oval to display the save options LCD Description PERMANENT Stores values in the print engine even when power is turned off TEMPORARY Saves the changes until power is turned off CAHCEL Cancels all changes made since you entered Setup mode except for changes made to the darkness and tear off settings which go into effect as soon as they are made LOAD DEFAULTS X Restores all parameters other than the network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually A Note On non
100. iguration label prints Figure 20 Figure 20 Sample Configuration Label zebra Technologies ZTC 1fOPAS4 RH 2e00dpi 2BR2325570 Co METHORK ID COMMUNICATIONS CONTROL PREFIX FORMAT PREFIX DELIMITER CHAR EPL MODE APPLICATOR PORT START PRINT SIG RESYNCH MODE RIBBON LOW NODE REPRINT MODE MODES ENABLED MODES DISABLED 1344 amp nn FULL RESOLUT I OH VEO 13 0 5 5 FIRMWARE V30 3303 56 HARDWARE ID CONF IGURAT ION T taal FLASH MEMORY CARD O17 PAKI7O RTS P34 INTERFACE FH VERSION sssaaa IDLE DISPLAY RTC DATE RTC TIME HOHRESET CHTR RESET DCHTR1 115740 IM RESET CHTR2 FIRMWARE IM THIS PRINTER IS COPYRIGHTED 170PAX4 User Guide 57516L 004 Rev A 61 62 Configuration Print a Network Configuration Label Print a Network Configuration Label If you are using a print server you can print a network configuration label after the print engine is connected to the network To print a network configuration label complete these steps 1 On the control panel press SETUP EXIT 2 Press NEXT or PREVIOUS to scroll through the parameters until you reach LIST NETWORK 3 Press the right oval to confirm printing A network configuration label prints Figure 21 An asterisk designates whether the wired or wireless print server is active If no wireless print server is installed the wireless portion of the label does not print Figure 21 Sample Network Configuration La
101. igure 35 DB 9 to DB 25 Cable Connections Modem Connection When the print engine is connected via its RS 232 interface to Data Communication Equipment DCE such as a modem use a standard RS 232 straight through interface cable Figure 36 shows the connections required for this cable Figure 36 RS 232 Cable Connections DTE DCE Printer Modem etc RXD receive data TXD transmit data DTR data terminal ready SG signal ground DSR data set ready RTS request to send CTS clear to send 5 VDC signal source co O N OD om BR C PND oOo O N ODO on BR C N NOTE Pin 1 is unused and unterminated at the printer 6 29 11 170PAX4 User Guide 57516L 004 Rev A 136 Data Ports Applicator Interface Connector Applicator Interface Connector An external DB 15 connector is present on the rear panel of the print engine for communication with a customer applicator An optional DB 15 to DB 9 adapter cable Zebra part number 49609 is available to accommodate existing DB 9 interfaces Applicator Signals The print engine communicates with a customer applicator through a series of signals on the pins in the DB 15 connector Each pin causes different things to happen when the signal is active asserted or not active deasserted Applicator Interface Connector Pin Configuration on page 138 provides additional information about each pin and signal The following timing diagrams show how applicator signals function in e
102. ing a standard modem cable IEEE 1284 Standard Limitations and Requirements Bidirectional Parallel Maximum cable length of 10 ft 3 m Recommended cable length of 6 ft 1 83 m No print engine parameter changes required to match the host computer Internal wired Optional Limitations and Requirements Ethernet print server Can print to the print engine from any computer on your LAN e Can communicate with the printer through the print engine s web pages when in ZPL mode The printer must be configured to use your LAN Wireless Ethernet Optional Limitations and Requirements print server Can print to the print engine from any computer on your Wireless Local Area Network WLAN e Can communicate with the printer through the print engine s web pages when in ZPL mode The print engine must be configured to use your WLAN Configuration Refer to the ZebraNet Wireless User Guide for configuration instructions A copy of this manual 1s available at http www zebra com manuals or on the user CD that came with your print engine 6 29 11 170PAX4 User Guide 57516L 004 Rev A 32 Print Engine Setup Select a Data Communication Interface Connector Locations Refer to Figure 12 The print engine comes standard with both an Electronics Industries Association EIA RS 232 serial interface DB 9 connector and an IEEE 1284 bidirectional parallel interface You may use either of these interface methods to send commands and
103. int engine s operating program This program is downloaded to the print engine from a host computer and stored in FLASH memory Each time the print engine power is turned on this operating program starts This program controls when to feed the media forward or backward and when to print a dot on the label stock FLASH memory FLASH memory is non volatile and maintains the stored information intact when power is off This memory area is used to store the print engine s operating program In addition this memory can be used to store optional print engine fonts graphic formats and complete label formats Font A complete set of alphanumeric characters in one style of type Examples include CG Times CG Triumvirate Bold Condensed ips inches per second The speed at which the label or tag is printed Zebra print engines can print from 1 ips to 12 ips label An adhesive backed piece of paper plastic or other material on which information is printed label backing liner The material on which labels are affixed during manufacture and which is discarded or recycled by the end users light emitting diode LED Indicators of specific print engine status conditions Each LED is either off on or blinking depending on the feature being monitored liquid crystal display LCD The LCD is a back lit display that provides the user with either operating status during normal operation or option menus when configuring the print engine to a specifi
104. ion 84 media sensors 55 print darkness 64 printhead pressure 100 tear off position 65 toggle positioning 98 agency approvals 148 applicator 24 28V isolated and non isolated modes 142 5V isolated and non isolated modes 141 applicator interface connector 136 interface pin configuration 138 signals during applicator modes 136 applicator port setting 85 auto calibration 53 B backfeed setting 83 bar codes darkness comparison during FEED self test 120 list available codes 72 specifications 152 battery disposal 92 baud setting 78 before you begin setup 22 bitmap scaling factor 88 6 29 11 170PAX4 User Guide Index black mark media described 35 setting sensor type 66 buttons on control panel 17 C calibration CALIBRATE button description 18 media and ribbon sensor 77 methods 53 setting for head close 83 setting for media power up 82 CANCEL button CANCEL self test 118 description 17 checklist before you begin 22 troubleshooting 104 cleaning exterior of print engine 93 media compartment 94 printhead and platen roller 96 recommended schedule 93 communication interfaces 31 communications diagnostics test overview 127 selecting 80 communications problems 113 CompactFlash card initialization 74 57516L 004 Rev A 158 Index configuration changing parameters 63 enter and use Setup mode 58 exit Setup mode 59 software or printer driver 63 configuration labe
105. isplay to indicate that the value 1s different from the one currently active in the print engine gt Note Your label preparation software or the print engine driver may override adjustments made through the control panel Refer to the software or driver documentation for more information Additional Parameters Additional parameters appear in the following situations When a wired print server is installed in the print engine For more information see the appropriate manual the ZebraNet 10 100 Print Server User and Reference Guide or the PrintServer II User and Reference Guide When a wireless print server is installed in the print engine For more information see the ZebraNet Wireless User Guide Copies of these manuals are available at http www zebra com manuals or on the user CD that came with your print engine 6 29 11 170PAX4 User Guide 57516L 004 Rev A 64 Configuration Control Panel Paramet ers Standard Print Engine Parameters Table 7 shows parameters in the order in which they are displayed when you press NEXT after entering Setup mode Parameter DARENMESS a FRIHT SPEED 2 IPS SLEW SPEED 6 IPS 57516L 004 Rev A Table 7 Print Engine Parameters Page 1 of 26 644 E Action Explanation Adjust Print Darkness Darkness burn duration settings depend on a variety of factors including ribbon type media type and the condition of the printhead You may adjust the darkness f
106. l printing using CANCEL self test 118 printing using List Setup command 73 connect printer to computer or network 31 connect printer to power source 29 contacts 11 continuous media described 35 setting media type 66 control panel buttons 17 enter and use Setup mode 58 exit Setup mode 59 indicator lights 18 LCD error messages 105 parameters 63 control prefix setting 80 customer service 11 cutter selecting Cutter mode 66 D darkness setting 64 data bits setting 78 data cables 33 DATA light 18 data ports 129 data source communication interfaces 129 connections 31 date setting 89 DB 9 to DB 25 connection 135 declaration of incorporation 3 default password 60 defragmenting message 108 delimiter character setting 81 diagnostics 117 direct thermal mode media scratch test 36 setting 67 disable password protection 60 display language changing from unreadable language 115 selection 89 57516L 004 Rev A disposal of print engine parts 92 disposal of printer parts 92 door open sensor location 94 when to clean 93 dpi format conversion 88 E electrical specifications 146 enter Setup mode 58 environmental conditions 146 ERROR light 19 error messages 105 Ethernet characteristics of internal wired connection 31 characteristics of wireless connection 31 exit Setup mode 59 exterior cleaning 93 exterior view of print engine 16 F factory defaults reload paramete
107. label formats from a host to the print engine Figure 12 Cable Connections Lett Hand Right Hand 3 1 2 2 1 3 1 DB 15 applicator interface port 2 Parallel interface connector 3 DB 9 serial interface connector 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Print Engine Setup 33 Select a Data Communication Interface Data Cables and Wireless Cards 6 29 11 You must supply all data cables or removeable radio cards for your application Some wireless print servers come with an integrated radio card Data Cables Ethernet cables do not require shielding but all other data cables must be fully shielded and fitted with metal or metallized connector shells Unshielded data cables may increase radiated emissions above the regulated limits To minimize electrical noise pickup in the cable Keep data cables as short as possible Do not bundle the data cables tightly with the power cords Do not tie the data cables to power wire conduits Wireless Cards For supported wireless cards refer to the ZebraNet Wireless User Guide A copy of the manual is available at http www zebra com manuals or on the user CD that came with your print engine 170PAX4 User Guide 57516L 004 Rev A 34 Print Engine Setup Types of Media Types of Media Important Zebra strongly recommends the use of Zebra brand supplies for continuous high quality printing A wide range of paper polypropylene polyester and vinyl stock has
108. ld CANCEL 6 29 11 170PAX4 User Guide 57516L 004 Rev A 120 Troubleshooting Print Engine Diagnostics FEED Self Test Different types of media may require different darkness settings This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications During the FEED self test labels are printed at different darkness settings at two different print speeds The relative darkness and the print speed are printed on each label The bar codes on these labels may be ANSI graded to check print quality The darkness value starts at three settings lower than the print engine s current darkness value relative darkness of 3 and increase until the darkness is three settings higher than the current darkness value relative darkness of 3 The speed at which labels are printed during this print quality test depends on the dot density of the printhead e 300 dpi print engines 7 labels are printed at the 2 ips and 8 ips print speeds e 203 dpi print engines 7 labels are printed at the 2 ips and 12 ips print speeds To perform a FEED self test complete these steps 57516L 004 Rev A 1 Print a configuration label to show the print engine s current settings 2 Turn off O the print engine 3 Press and hold FEED while turning on I the print engine Hold FEED until the first control panel light turns off The print engine prints a series of labels Figur
109. lies voltage for output signal pull up resistors Important Customer must provide this external power This power can come from pin 7 See Pinouts for 24 28 V I O Operation on page 142 for more information See Applicator Signals on page 136 for more information about the start and end print signals e Pulse Mode The label printing process begins on the HIGH to LOW transition of this signal if a format is ready Deassert this signal HIGH to inhibit printing of a new label Level Mode Assert LOW to enable the print engine to print if a label format is ready When deasserted HIGH the print engine completes the label that is printing then stops and waits for this input to be reasserted LOW When the print engine 1s idle or has been paused assert this input LOW to trigger repeated feeding of blank labels Deassert HIGH to stop feeding blank labels and register to the top of the next label 6 29 11 Data Ports 139 Applicator Interface Connector Table 19 Applicator Interface Connector Pin Configuration Continued uk Signal Name Signal Type Description 5 PAUSE Input To toggle the current Pause state this input must be asserted LOW for 200 milliseconds or until the SERVICE REQUIRED output pin 10 changes state 6 REPRINT Input Ifthe Reprint feature is enabled this input must be asserted LOW to cause the print engine to reprint the last label See Set Reprint Mode on page 87 for more information Ifthe
110. loaded into the printer while fanfold media may be located inside or outside of the printer 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Print Engine Setup 35 Types of Media Table 5 Roll and Fanfold Media Media Type How It Looks Description Non Continuous Roll media is wound on a 3 in 76 mm core Individual Roll Media 2 labels are separated by one or more of the following methods Web media separates labels by gaps holes or notches DNI HMM Black mark media uses pre printed black marks on the back side of the media to indicate label separations Perforated media has perforations that allow the labels or tags to be separated from each other easily The media may also have black marks or other separations between labels or tags Continuous Roll media is wound on a 3 in 76 mm core Roll Media Continuous roll media does not have gaps holes notches or black marks to indicate label separations This allows the image to be printed anywhere on the label Sometimes a cutter is used to cut apart individual labels 6 29 11 170PAX4 User Guide 57516L 004 Rev A Print Engine Setup Ribbon Overview 36 Ribbon Overview Ribbon is a thin film that is coated on one side with wax resin or wax resin which 1s transferred to the media during the thermal transfer process The media determines whether you need to use ribbon and how wide the ribbon must be When ribbon is used it must be as wide as or
111. n Early Warning for Media is enabled HO ES To reset the media counter 1 Did you replace the media a If you replaced the media press the right oval to select YES b If you did not replace the media press the left oval to select HO Set Ribbon Length for Early Warning This parameter appears only when Early Warning for Media 1s enabled and 456M idr FT the print engine is set for Thermal Transfer operation Default 450 M 1476 FT Range 100 M 328 FT to 450 M 1476 FT in 50 M increments To change the value shown 1 Press the left or right oval to set the value to match the length of the ribbon that you are using Based on the number entered when the print engine detects that less than 15 of the ribbon remains WARNING FIBB H LOW appears on the LCD If the alert function is enabled the print engine generates an alert When the printhead is opened and then closed after a ribbon warning is received the LCD prompts with RIBBON REPLACED Reset Ribbon Counter for Early Warning This parameter appears only when Early Warning for Media is enabled and the print engine is set for Thermal Transfer operation RIBBOH REPLACED HO YES To reset the ribbon counter 1 Did you replace the ribbon a If you replaced the ribbon press the right oval to select YES b If you did not replace the ribbon press the left oval to select MQ 57516L 004 Rev A 170 PAXA User Guide 6 29 11 Configuration 71 Control Panel Parameters
112. n the media If the ribbon is narrower than the media areas of the printhead are unprotected 6 29 11 and subject to premature wear Operations 47 Load Ribbon Figure 17 identifies the ribbon system components inside the media compartment of a right hand print engine Figure 18 on page 48 shows the print engine with ribbon loaded Figure 17 e Components for Ribbon Loading Ribbon supply spindle Ribbon take up spindle Upper ribbon guide roller Printhead latch 170PAX4 User Guide Printhead assembly Locking pin Lower ribbon guide roller 57516L 004 Rev A 48 Operations Load Ribbon Figure 18 Loaded Ribbon Left Hand 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Operations 49 Load Ribbon To load ribbon complete these steps 1 Place a full ribbon roll onto the ribbon supply spindle 1 so the ribbon rotates as shown and then push the roll toward the print engine frame until it is fully seated Left Hand Right Hand 2 Thread the ribbon under the lower ribbon guide roller 1 XN ean 3 Make sure that the ribbon passes directly below the ribbon sensor 1 which is located near the back wall of the print engine NA OZEN le O 2 6 29 11 170PAX4 User Guide 57516L 004 Rev A Operations Load Ribbon 50 4 AN Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Open the printhead assembly by unlatching the p
113. ng Guide for ZPL ZBI Set Get Do Mirror and WML Default NONE Selections NONE ZEBRA ACK NAK c Note ZEBRA is the same as HCk HRK except that ZEBRA response messages are sequenced If ZEBRH is selected the print engine must use DTR DSR for host handshake protocol To change the value shown 1 Press the left or right oval to scroll through the options Set Network ID Network ID is used to assign a unique number to a print engine This gives the host computer the means to address a specific print engine This does not affect TCP IP or IPX networks Default 000 Range 000 to 999 To change the value shown 1 Press the left oval to move to the next digit position 2 Press the right oval to increase the value of the digit 170PAX4 User Guide 57516L 004 Rev A 80 Configuration Control Panel Parameters COMMUNICATIONS HORMAL MODE COHTROL PREFI FORMAT PREF IA Parameter lt W UEH lt EH 57516L 004 Rev A Table 7 Print Engine Parameters Page 17 of 26 zz Action Explanation Set Communications Mode The communication diagnostics mode is a troubleshooting tool for checking the interconnection between the print engine and the host computer For more information see Communications Diagnostics Test on page 127 Default NORMAL MODE Selections NORMAL MODE DIAGNOSTICS To select communication diagnostics mode 1 Press the left or right oval to toggle between the options Set
114. nsmissive Sensor Notch size W x L Black Mark Vertical length parallel Horizontal width perpendicular to inside media edge Position Density Print Line to Peel Bar Distance Media Unwind Force Steady State Transient Start Stop Media Rewind Force 6 29 11 170PAX4 User Guide Specifications Media Specifications 149 3 0 in 76 mm 7 1 in 180 mm 3 0 in 76 2 mm with backfeed on 1 0 in 25 4 mm with backfeed off 1 0 in 25 4 mm loose loop 3 0 in 76 2 mm with backfeed on 1 0 in 25 4 mm with backfeed off 0 040 in 1 0 mm in Applicator mode 0 040 in 1 0 mm 0 003 in to 0 012 in 0 076 mm to 0 305 mm 0 079 in 2 mm 0 118 in 3 mm 0 157 in 4 mm 0 25 in x 0 12 in 6 mm x 3 mm On inside edge lt 0 8 in lt 20 mm from leading edge of media 0 125 in 3 2 mm 0 25 to 3 0 in 6 3 to 76 2 mm from inside edge 0 8 in 20 mm from leading edge of media 0 12 in to 0 43 in 3 mm to 11 mm 0 43 in 11 mm minimum One of the following within 0 04 in 1 mm of the inside edge and 0 8 in 20 mm from leading edge of media centered within 0 23 in to 2 25 in 5 8 to 57 mm from the media inner edge gt 1 0 Optical Density Units ODU Maximum media density 0 5 ODU 0 464 in 11 8 mm Must be uniform and must not exceed 2 Ib 907 g Must not exceed 4 Ib 1814 g Applicator take up pull tension must be uniform from 1 to 4 Ib 4
115. nt Engine Parameters Page 11 of 26 Parameter Action Explanation Format Memory Card BLU CARD This option erases all previously stored information from the optional A B PCMCIA card or Compact Flash card Caution This option completely erases the selected card To format a memory card 1 Press the left oval to select A or the right oval to select B If your print engine is set to require a password you are prompted to enter the password 2 Enter the password For instructions see Change Password Protected Parameters on page 60 3 Press the appropriate button again to select the desired card The display shows ARE YOU SURE 4 Do you wish to continue e Press the left oval to select H to cancel the request and return to FORMAT CARD prompt e Press the right oval to select YES and begin initialization When initialization is complete the print engine automatically exits Setup mode and the control panel displays PRIHTER READ If you exit Setup mode while initialization is still in process the control panel display flashes between the phrases CHECKING B MEMORY and PRIHMTER IDLE r3 Note Depending on the amount of memory in the memory card initialization may take up to 5 minutes to complete 57516L 004 Rev A 170 PAXA User Guide 6 29 11 Parameter Configuration 75 Control Panel Parameters Table 7 Print Engine Parameters Page 12 of 26 INIT FLASH MEM 6 29 11 YES Action Explanation
116. ocation of the fuses on the applicator interface board and the location of jumpers J4 and J5 Figure 41 Applicator Interface Board Dn ie i SCIT DD 03 eU UUUUez2ee e me0e us Bua n H e ea e 7 sgesgssz T LETT TI a 22002 O00 CI3 wee MEM m 2E oj Ims 1 lt F1 is Id pag U4 LJ F0 5A 250V BE R 1 Tam az iaa R23 om m R29 LI O BEES lo q t R32 aye R25 H A o2L R34 536 C 835 R4 18 m TOME E R37 m LA EN pee LIE 2 l 3 Ra T _ C Jens a0 _ s C R57 Us R58 2 at de m AN R62 F2 F3 n st 853 gr F0 5A 250V FIA 250V U8 J6 T nooo NULiLgss2eeese28 WARNING O Le lc ee Li REPLACE FUSES ji D RATING pia FB 2 EN 3 4 1 Fuse F2 for 28 V at pin 7 2 Fuse F3 for 5 V at pin 2 5 V I O only 3 Jumper J4 4 Jumper J5 6 29 11 170PAX4 User Guide 57516L 004 Rev A 144 Data Ports Applicator Interface Connector Notes 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Specifications This chapter provides routine cleaning and maintenance procedures Contents General Specifications 0 ccc eee eee eens 146 mclt rs Gal Se om Aves tee Ww ae aw NG Ww ae aw OG Wow E ae OG Ww A i ee eee OG Sw oe 146 Environmental Conditions 0 0 0 eee eee teens 146 Electrical SOCCHICAIONS iudi ica dora eed ne bak ee wad B e Korn tc 146 Communications Specifications 0 0 0 0 0 ee eee 146 Other Standard Fea
117. oids or light print Clean the platen roller if you see media movement problems To clean the printhead and platen roller complete these steps A Caution Observe proper electrostatic safety precautions when handling any static sensitive components such as circuit boards and printheads 1 Turn Off O the print engine 2 AN Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Open the printhead assembly by unlatching the printhead latch 1 from the locking pin 2 3 Remove the media and ribbon from the print engine 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Routine Maintenance 97 Clean the Printhead and Platen Roller 4 Using Preventative Maintenance kit part number 47362 or a solution of 90 isopropyl alcohol and 10 deionized water on a cotton swab wipe the print elements from end to end Allow the solvent to evaporate 1 Printhead elements gray strip Cotton swab 3 Platen Roller 5 Use a lint free cloth moistened with alcohol to clean the platen roller and other rollers Rotate the rollers while cleaning 6 Reload the ribbon and media if used 7 Turn On D the print engine Note If print quality does not improve after you perform this procedure clean the printhead with Save a Printhead cleaning film Call your authorized Zebra distributor for more information 6 29 11 170PAX4 User Guide 57516L 004 Rev A Routine Maintenance Toggle Positi
118. on Sensor Sensitivity on page 77 Set the media type to noncontinuous media See Set Media Type on page 66 Call a service technician Call a service technician 170PAX4 User Guide 6 29 11 Troubleshooting 117 Print Engine Diagnostics Print Engine Diagnostics Self tests and other diagnostics provide specific information about the condition of the print engine The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the print engine The most commonly used are the Power On and the CANCEL self tests Important Use full width media when performing self tests If your media is not wide enough the test labels may print on the platen roller To prevent this from happening check the print width using Set Print Width on page 67 and ensure that the width is correct for the media that you are using Each self test is enabled by pressing a specific control panel key or combination of keys while turning on I the print engine power Keep the key s pressed until the first indicator light turns off The selected self test automatically starts at the end of the Power On Self Test Note When performing these self tests do not send data to the print engine from the host e If your media is shorter than the label to be printed the test label continues on the next label When canceling a self test prior to its actual completion always reset the print engin
119. oning 98 Toggle Positioning Proper toggle positioning is important for proper print quality The toggles should be positioned approximately 1 4 of the way in from each media edge Caution Observe proper electrostatic safety precautions when handling any static sensitive components such as circuit boards and printheads To adjust the toggles complete these steps 1 Print some labels at 2 4 in 61 mm per second by running the PAUSE Self Test see PAUSE Self Test on page 119 2 While printing labels use the control panel to lower the darkness setting until the labels are printing gray instead of black see Adjust Print Darkness on page 64 3 AN Caution The printhead may be hot and could cause severe burns Allow the printhead to cool 4 Loosen the locking nuts at the top of the toggle assemblies 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Routine Maintenance 99 Toggle Positioning 5 Position the toggles approximately 1 4 of the way in from each edge of the media 6 Tighten the locking nuts 7 Print additional labels at 2 4 in 61 mm per second by again running the PAUSE Self Test Press and hold PAUSE while turning on D the printer 8 Do both sides of the label print at the same level of gray If Then Yes The toggles are positioned correctly Increase the darkness setting to the optimum level for the media being used NO a 6 29 11 Readjust the position o
120. oooo p Za yt TL 7 000 in 177 8 mm al i MAX label width 7 1 in 180 mm MAX backing width 8 500 in i 215 9 mm 0 394 in 10 0 mm 18 3 in 465 mm 18 8 in 478 mm 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Print Engine Setup 27 Print Engine Installation Figure 8 Rear View of Right Hand Print Engine 9 646 in 245 mm 0 197 in 9 252 in 5mm 4 626 in 235 mm 0 197 in 117 5 mm 10 433 in 265 mm 11 811 in 300 mm e BVO 0 451 in 8 748 in 11 45 mm 222 2 mm Install the Print Engine in an Applicator This section provides the basic instructions for installing the print engine into an applicator cause injury The center mounting bolt and four mounting screws must be installed and secured See Figure 9 for the location of the bolt and screws Caution If the print engine is installed improperly it could fall out of the applicator and To install the print engine into an applicator complete these steps 1 See Figure 9 Install the center mounting bolt into the center hole on the applicator 2 Carefully place the keyhole on the center mounting bolt Note The keyhole and the center mounting bolt are designed to support the print engine A and assist in installing and removing the four mounting screws 3 Install the four corner mounting screws to secure the print engine to the applicator 6 29 11 170PAX4 User Guide 57516L 00
121. or consistent high quality printing Important Set the darkness to the lowest setting that provides good print quality If the darkness is set too high the ink may smear the ribbon may burn through or the printhead may wear prematurely If printing 1s too light or if there are voids in printed areas increase the darkness If printing 1s too dark or if there is spreading or bleeding of printed areas decrease the darkness The FEED Self Test on page 120 can be used to determine the best darkness setting You may want to adjust darkness while performing the PAUSE Self Test on page 119 Because the darkness setting takes effect immediately you can see the results on labels that are currently printing Darkness settings also may be changed by the driver or software settings Default 04 0 Range 00 0 to 30 0 To change the value shown 1 Press the right oval to increase darkness 2 Press the left oval to decrease darkness Adjust Print Speed Adjusts the speed for printing a label given in inches per second Slower print speeds typically yield better print quality Print speed changes take effect upon exiting Setup mode Range 2 to 12 IPS for 203 dpi 2 to 8 IPS for 300 dpi To change the value shown 1 Press the right oval to increase the value 2 Press the left oval to decrease the value Adjust Slew Speed Adjusts the speed for feeding a blank label given in inches per second Default 6 IPS Range to 12 I
122. p mode and save changes to enable additional parameters b Enter Setup mode again The media and ribbon parameters LABELS PER FOLL MEDIA REPLACED RIBBOW LEHGTH and RIBBON REPLACED appear c Adjust the settings as necessary descriptions of each of these parameters follows Set Number of Labels Per Roll for Early Warning This parameter appears only when Early Warning for Media is enabled This value should correspond to the number of labels per roll of the media that you are using Default 0900 Range 100 to 9999 LABELS PER ROLL nein To change the value shown 1 Press the left oval to move the cursor 2 Press the right oval to increase the value of the digit Based on the number entered when the print engine detects that less than 15 of the labels remain WARHIHG MEDIA LOW appears on the LCD If the alert function is enabled the print engine generates an alert When the printhead is opened and then closed after a media warning is received the LCD prompts with MEDIA REPLHCED 3 Ifyou replaced the media press the right oval to select YES to clear the warning and reset the label counter If you did not replace the media press the left oval to select HO 6 29 11 170PAX4 User Guide 57516L 004 Rev A 70 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 7 of 26 Parameter Action Explanation Reset Media Counter for Early Warning MEDIA REPLACED This parameter appears only whe
123. parameter allows you to set the date following the convention selected een ee in IDLE DISPLAY To change the value shown 1 Press the left oval to move to the next digit position 2 Press the right oval to change the value of the digit Set RTC Time RTC T i ME This parameter allows you to set the time following the convention selected 14 35 t Jin IDLE DISPLAY To change the value shown 1 Press the left oval to move to the next digit position 2 Press the right oval to change the value of the digit Select the Display Language LANGUAGE This parameter changes the language displayed on the LCD ENGLISH Default ENGLISH Selections ENGLISH SPANISH FRENCH GERMAN ITALIAN NORWEGIAN PORTUGUESE SWEDISH DANISH SPANISH 2 DUTCH FINNISH JAPAN To change the value shown 1 Press the left or right oval to scroll through the options 6 29 11 170PAX4 User Guide 57516L 004 Rev A 90 Configuration Control Panel Parameters Notes 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Routine Maintenance This chapter provides routine cleaning and maintenance procedures Contents Replacing Print Engine Components 0 00 ccc ees 92 Ordering Replacement PartS 0 ccc eee eee 92 Recycling Print Engine Components 0 0 00 ccc eee eens 92 Ebro sod oo ee ee a poe oS ood ele Oe Oe ed Ee te ele E 93 Cleaning Schedule steers aea eaa eee eee eens 93 deam ie EXISIIOP roo
124. ple often a scenario to better clarify a section of text 170PAX4 User Guide 6 29 11 6 29 11 About This Document 13 Document Conventions Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described A table that contains the labels and descriptions follows the graphic Figure 1 provides an example Figure 1 Sample Figure with Callouts 1 Buttons 2 Liquid Crystal Display LCD 3 Lights LEDs 170PAX4 User Guide 57516L 004 Rev A About This Document Document Conventions 14 Notes 57516L 004 Rev A 170PAX4 User Guide 6 29 11 6 29 11 Introduction This chapter shows the operational controls and location of major components used when loading media and ribbon Contents Print Engine Exterior View llle 16 CONTOR leerer rerne eee 17 Control Panel Buttons 0 0 00 RR RR 17 Control Panel Indicator Lights LEDs llle 18 Power On Off Switch llle RR RR re 20 170PAX4 User Guide 57516L 004 Rev A 16 Introduction Print Engine Exterior View Print Engine Exterior View Print engines are available in a right hand configuration media moves from left to right Figure 2 and a left hand configuration media moves from right to left Figure 3 Figure 2 Right Hand RH Print Engine 1 Media door Control panel 3 Electronics cover 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Introduction
125. qualified B service technician must install a jumper on the print engine s main logic board on JP1 pins 2 and 3 170PAX4 User Guide 57516L 004 Rev A 134 Data Ports Serial Data Port RS 232 Interface Connections The print engine is configured as Data Terminal Equipment DTE Figure 34 shows the internal connections of the print engine s RS 232 connector Note Use a null modem crossover cable to connect the print engine to a computer or any other DTE device Figure 34 RS 232 DB9 MLB Connections 5VDC signal source RXD receive data input TXD transmit data output DTR data terminal ready output SG signal ground DSR data set ready input RTS request to send output CTS clear to send input 5VDC signal source Pin 9 is also available as a 5 VDC signal source at 750 mA The maximum current draw may be limited by option configuration Important To enable this capability a qualified service technician must install a jumper on the print engine s main logic board on JP1 pins 2 and 3 57516L 004 Rev A 170 PAXA User Guide 6 29 11 Data Ports 135 Serial Data Port DB 9 to DB 25 Connections To connect the print engine s RS 232 DB 9 interface to a DB 25 connector an interface adapter is required A generic DB 25 adapter can be used although the 5 VDC signal source would not be passed through the adapter Figure 35 shows the connections required for the DB 9 to DB 25 interface F
126. r local standards For more information see http www zebra com environment 57516L 004 A 170PAX4 User Guide 6 29 11 Routine Maintenance 93 Lubrication Lubrication Caution This print engine does not require lubrication Applying lubricants may damage your print engine s finish and decrease the performance of its electromechanical parts Cleaning Schedule Cleaning your print engine regularly maintains print quality and may extend the life of the print engine The recommended cleaning schedule is shown in Table 9 See the following pages for specific procedures Caution Use only the cleaning agents indicated Zebra is not responsible for damage caused by any other fluids being used on this print engine Table 9 Recommended Print Engine Cleaning Schedule Area Method Interval Printhead Perform these procedures at the following times Pernolec When CLEAN HERD HOW appears eee E PA e Direct Thermal Print Mode After every roll of labels or 500 ft 150 m of fanfold labels Reflective media sensor Thermal Transfer Print Mode After every roll Media path 1500 ft or 450 m of ribbon Ribbon sensor Door open sensors Monthly and as needed Tear off peel off bar Clear plastic antenna cover Use Preventative Maintenance kit part number 47362 or a solution of 90 isopropyl alcohol and 10 deionized water Clean the Exterior Clean the outside surfaces of the print engine with a lint free cloth Use a mild d
127. ration 81 Control Panel Parameters Table 7 Print Engine Parameters Page 18 of 26 Action Explanation Set Delimiter Character The delimiter character is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions See the Programming Guide for ZPL ZBI Set Get Do Mirror and WML for more information ey Note Do not use the same hex value for the control format and delimiter character The print engine must see different characters to work properly Default 2C comma Range 00 to FF To change the value shown 1 Press the left oval to move to the next digit position 2 Press the right oval to increase the value of the digit Select ZPL Mode The print engine remains in the selected mode until it is changed by this parameter or by using a ZPL ZPL II command The print engine accepts label formats written in either ZPL or ZPL II eliminating the need to rewrite any ZPL formats thatalready exist See the Programming Guide for ZPL ZBI Set Get Do Mirror and WML for more information on the differences between ZPL and ZPL II Default ZPL II Selections ZPL II ZPL To change the value shown 1 Press the left or right oval to toggle between the options 170PAX4 User Guide 57516L 004 Rev A 82 Configuration Control Panel Parameters Table 7 Print Engine Parameters Page 19 of 26 Parameter RIBBON TENSION HIGH MEDIA POWER UP CALIBRAT IOH 57516L 004 Rev A
128. rface of the printhead and or the print elements over time Heat and abrasion can cause printhead wear Therefore to maximize the life of the printhead use the lowest print darkness setting sometimes called burn temperature or head temperature and the lowest printhead pressure necessary to produce good print quality In the thermal transfer printing method use ribbon that is as wide or wider than the media to protect the printhead from the rough media surface registration Alignment of printing with respect to the top vertical or sides horizontal of a label or tag roll media Media that comes supplied rolled onto a core usually cardboard Contrast this with fanfold media supplies A general term for media and ribbon symbology The term generally used when referring to a bar code tear off A mode of operation in which the user tears the label or tag stock away from the remaining media by hand thermal transfer A printing method in which the printhead presses an ink or resin coated ribbon against the media Heating the printhead elements causes the ink or resin to transfer onto the media By selectively heating the printhead elements as the media and ribbon move past an image is printed onto the media Contrast this with direct thermal 6 29 11 170PAX4 User Guide 57516L 004 Rev A 156 Glossary A Notes 57516L 004 Rev A 170PAX4 User Guide 6 29 11 A adhesive test for ribbon coating 37 adjustments LCD 88 left posit
129. rinthead latch 1 from the locking pin 2 5 Thread the ribbon under the printhead assembly 1 and then around the upper ribbon guide roller 2 57516L 004 Rev A 170 PAXA User Guide 6 29 11 Operations 51 Load Ribbon 6 Place an empty ribbon core 1 onto the ribbon take up spindle 2 and then push the core toward the print engine frame until it is fully seated Left Hand Right Hand 7 Attach the end of the ribbon to the empty ribbon core with adhesive tape or a label and wind for several turns in the direction shown Wind the ribbon evenly on the spindle Left Hand Right Hand 8 Close the printhead assembly by rotating the printhead latch 1 until it latches onto the locking pin 2 9 Close the media door 6 29 11 170PAX4 User Guide 57516L 004 Rev A 52 Operations Remove Used Ribbon Remove Used Ribbon To remove used ribbon complete these steps 1 Open the media door 2 Examine the ribbon Did the ribbon run out If Then Yes a Remove the empty core from the ribbon supply spindle Save the core to use on the ribbon take up spindle when you load ribbon b Remove the used ribbon and core from the ribbon take up spindle c Install new ribbon following the instructions in Load Ribbon on page 47 No a Cutthe ribbon near the ribbon take up spindle b Remove the used ribbon and core from the ribbon take up spindle c Locate an empty ribbon core If necessary remove an
130. rkness to the lowest possible setting for good print quality See Adjust Print Darkness on page 64 Set the printhead pressure to the minimum needed for good print quality See Printhead Pressure Adjustment on page 100 Make sure that media is snug by adjusting the media guide or call a service technician The strip plate needs adjusting Call a service technician The printhead needs vertical Call a service technician adjustment The printhead is improperly Call a service technician balanced The printhead and platen roller Call a service technician need to be realigned Fine angular gray lines on blank labels The image prints on Incorrect print width the platen roller instead of on the label Only the right side of the image prints on the left side of the label The image is shifted to the left Light printing or no printing on the left or right side of the label Printhead pressure needs adjustment printhead out of alignment or toggle in incorrect position 57516L 004 Rev A Wrinkled ribbon See wrinkled ribbon causes and solutions in this table If you are using a label that is narrower than the maximum width based on dpi with a right hand print engine you must set the print width to the correct value If you do not do so the image will print too far to the left See Set Print Width on page 67 See Toggle Positioning on page 98 and Printhead Pressure Adjustment on page 100 C
131. rlabel gaps or notches are 2 to 4 mm and consistently placed Media must not exceed minimum specifications for mode of operation The bar code printed The bar code is not within Perform the FEED Self Test on page 120 Adjust on a label does not specifications because the print the darkness or print speed settings as necessary scan is too light or too dark Not enough blank space around Leave at least 1 8 1n 3 2 mm between the bar the bar code code and other printed areas on the label and between the bar code and the edge of the label 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Communications Problems Troubleshooting 113 Communications Problems Table 12 identifies problems with communications the possible causes and the recommended solutions Table 12 Communications Problems Problem Possible Cause Recommended Solution A label format was sent to The communication the print engine but was parameters are incorrect not recognized The DATA light does not flash A label format was sent to The serial communication the print engine Several settings are incorrect labels print then the print engine skips misplaces misses or distorts the image on the label A label format was sent to The prefix and delimiter the print engine but was characters set in the not recognized The DATA print engine do not match light flashes but no the ones in the label format printing occurs Incorrect data
132. rner of the sticky side of the label to the outer surface of the roll of ribbon 3 Peel the label off of the ribbon 4 Observe the results Did flakes or particles of ink from the ribbon adhere to the label If ink from the ribbon Then Adhered to the label The ribbon is coated on the outside and can be used in this printer Did not adhere to the label The ribbon is coated on the inside and cannot be used in this print engine To verify this repeat the test on the other surface of the roll of ribbon Ribbon Scratch Test Perform the ribbon scratch test when labels are unavailable To perform a ribbon scratch test complete these steps 1 Unroll a short length of ribbon 2 Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper 3 Scratch the inner surface of the unrolled ribbon with your fingernail 4 Lift the ribbon from the paper 5 Observe the results Did the ribbon leave a mark on the paper If the ribbon Then Left a mark on the paper The ribbon is coated on the outer surface Did not leave a mark on the The ribbon is coated on the inner surface and cannot be paper used in this print engine To verify this repeat the test on the other surface of the roll of ribbon 6 29 11 170PAX4 User Guide 57516L 004 Rev A 38 Print Engine Setup Ribbon Overview Notes 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Operations I
133. rofile see Sensor Profile on page 128 Figure 24 Sensor Profile 100 080 RIBBON To print a sensor profile 1 Press the right oval to start this standard calibration procedure and print a media sensor profile 2 Ifthe sensitivity of the sensors must be adjusted perform Calibrate Media and Ribbon Sensor Sensitivity on page 77 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Configuration 77 Control Panel Parameters Table 7 Print Engine Parameters Page 14 of 26 Parameter MEDIA AHO RIBBOH CALIBRATE 6 29 11 Action Explanation Calibrate Media and Ribbon Sensor Sensitivity Use this procedure to adjust sensitivity of media and ribbon sensors Important Follow this procedure exactly as presented All of the steps must be performed even if only one of the sensors requires adjustment You may press the left oval at any step in this procedure to cancel the process To perform a media and ribbon sensor calibration l 10 11 I2 Press the right oval to start the calibration procedure The LOAD BHCKIH prompt displays Open the printhead Remove approximately 8 in 203 mm of labels from the backing and pull the media into the print engine so that only the backing is between the media sensors Leave the printhead open Press the right oval PLUS to continue The REMOVE RIBBOH prompt displays Remove the ribbon if used Close the printhead Press the right oval to continue Th
134. rom the print engine controls when the host computer may send data DTR ACTIVE positive voltage permits the host to send data When the print engine places DTR in the INACTIVE negative voltage state the host must not send data Note When XON XOFF handshaking is selected data flow is controlled by the ASCII Control Codes DC1 XON and DC3 XOFF The DTR Control lead has no effect Request To Send RTS is a control signal from the print engine that is connected to the Clear To Send CTS input at the host computer 170PAX4 User Guide 6 29 11 Data Ports 133 Serial Data Port Pin Configuration 6 29 11 Connect the serial data cable to the female DB 9 connector on the back of the print engine For all RS 232 connections through a DB 25 cable use a DB 9 to DB 25 interface module see DB 9 to DB 25 Connections on page 135 Table 18 shows the pin configuration of the serial data connector Table 18 Serial Connector Pin Configuration Pin No Name Description 1 D Unused and unterminated 2 Receive data data input to print engine 3 TXD Transmit data data output from print engine 4 DTR Data terminal ready output from print engine 5 Signal ground 6 DSR Data set ready input to print engine 7 RTS Request to send output from print engine 8 CTS Clear to send input to print engine 9 5 VDC 5 VDC at 750 mA The maximum current draw may be limited by option configuration Important To enable this capability a
135. rs 59 restore network settings 59 FEED button description 18 FEED and PAUSE self test 124 FEED self test 120 Flash memory 75 font list 72 format convert setting 88 format list 73 format memory card 74 format prefix setting 80 fuses replacement 102 specifications 146 H hardware control signal descriptions 132 ruo rem ricrn LuLu message cycling with other messages 106 displayed alone 107 displaying alone 107 L EMENT BAO message 106 OD TOO HUT message 107 host handshake setting 79 humidity requirements 146 170PAX4 User Guide 6 29 11 idle display setting 89 images list 73 incorporation declaration 3 initialize Flash memory 75 initialize memory card 74 inspect for shipping damage 23 installation procedure 27 requirements 24 international safety organization marks 30 isolated mode for applicator control signals 24 28V operation 142 5V operation 141 J jumper configurations for 24 28V operation 142 jumper configurations for 5V operation 141 L label length maximum setting 68 label top printer cannot detect 116 setting 83 labels did not print 113 language changing from unreadable language 115 selection 89 LCD messages adjust LCD settings 88 error messages 105 language selection 89 Setup mode 63 LEFT and RIGHT oval button descriptions 17 liability 2 lights on control panel 18 list settings all settings 73 bar codes 72 fonts 72 formats 73 images
136. s Page 10 of 26 Parameter LIST IMAGES FRIHT LIST FORMATS FRIHT LIST SETUP FRIHT LIST HETWORE FRIHT LIST ALL FRIHT 6 29 11 Action Explanation List Images This option prints a label that lists the available images stored in the print engine s RAM Flash memory optional memory card PCMCIA cards or Compact Flash cards To print a list of the available images 1 Press the right oval to select FR IHT List Formats This option prints a label that lists the available formats stored in the print engine s RAM Flash memory or optional memory card To print a list of the available formats 1 Press the right oval to select PRINT List Setup This option prints a configuration label see Figure 20 on page 61 which lists the current print engine configuration To print a configuration label 1 Press the right oval to select FR IHT List Network Settings This option prints a network configuration label see Figure 21 on page 62 which lists the settings for any print server that 1s installed To print a network configuration label 1 Press the right oval to select FR IHT List All This option prints labels that list the available fonts bar codes images formats and the current print engine and network configurations To print labels for all settings 1 Press the right oval to select PR IHT 170PAX4 User Guide 57516L 004 Rev A 74 Configuration Control Panel Parameters Table 7 Pri
137. s These values are active only until power is turned off unless you save them permanently in memory If the factory default values are permanently saved a media calibration procedure must be performed and you must reset the head resistance value and the applicator port setting to their required values To perform a FEED and PAUSE self test complete these steps 57516L 004 Rev A 1 Turn off O the print engine 2 Press and hold FEED and PAUSE while turning on I the print engine 3 Hold FEED and PAUSE until the first control panel light turns off The print engine configuration is temporarily reset to the factory default values No labels print at the end of this test Table 16 Control of Parameters Parameter Controlled By Darkness Configuration ZPL and WebView Tear Off Configuration ZPL and WebView Print Mode Configuration ZPL and WebView Media Type Calibration Configuration ZPL and WebView Sensor Type Configuration ZPL and WebView Print Method Calibration Configuration ZPL and WebView Print Width Configuration ZPL and WebView Label Length Calibration Configuration ZPL and WebView Maximum Length Configuration and WebView and Memory Size Host Port Configuration and WebView Baud Configuration ZPL and WebView Data Bits Configuration ZPL and WebView Parity Configuration ZPL and WebView Stop Bits Configuration ZPL and WebView Host Handshake Configuration ZPL and WebView Protocol Con
138. stinct spaces The rotated bar code will have complete even bars and clear distinct spaces Although it may not look as good as a slightly dark bar code the bar code will be in spec n both normal and rotated styles small alphanumeric characters look complete Slightly light Slightly light labels are in some cases preferred to slightly dark ones for in spec bar codes Both normal and rotated bar codes will be in spec but small alphanumeric characters may not be complete Too light Labels that are too light are obvious Both normal and rotated bar codes have incomplete bars and spaces e Small alphanumeric characters are unreadable Note the relative darkness value and the print speed printed on the best test label Add or subtract the relative darkness value from the darkness value specified on the configuration label The resulting numeric value 0 to 30 is the best darkness value for that specific label ribbon combination and print speed If necessary change the darkness value to the darkness value on the best test label See Adjust Print Darkness on page 64 If necessary change the print speed to the same speed as on the best test label See Adjust Print Speed on page 64 170PAX4 User Guide 57516L 004 Rev A 124 Troubleshooting Print Engine Diagnostics FEED and PAUSE Self Test Performing this self test temporarily resets the print engine configuration to the factory default value
139. t server IOBASE T 100BASE TX e ZebraNet wireless print servers 802 11b g compliant wireless print server 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Specifications 147 General Specifications Other Standard Features Real Time Clock Fast 32 bit 133 MHz RISC processor 10MB RAM memory Flash memory including 2MB non volatile memory storage for downloadable objects Type I amp II Series C amp D PC Card Interface memory only Zebra printer driver for windows 3 X and 95 98 NT 2000 operating systems Advanced counter Additional Options 6 29 11 Linear PCMCIA cards available 8MB and 32MB ATA style PCMCIA or Compact Flash memory cards 32 64 128 256MB Additional fonts available UNICODE WGLA through Swiss 721 Firmware Support for Downloadable TrueType Font 170PAX4 User Guide 57516L 004 Rev A 148 Specifications Agency Approvals Agency Approvals 57516L 004 Rev A Agency Approvals Product Markings IEC 60950 1 EN55022 Class A EN61000 6 2 cULus CE Mark FCC A ICES 003 VCCI C Tick CCC Gost R TUV AR S Mark MIC NOM BSMI 170PAX4 User Guide 6 29 11 Media Specifications Media width Minimum label and liner Maximum Rewind mode Label length Minimum Applicator mode Tear off mode Vertical concurrent labels Registration tolerance not including label liner position tolerances Total thickness including liner Reflective Sensor to inside media edge Tra
140. ted printhead data or power cable can cause these error messages The printhead may be hot enough to cause severe burns Allow the printhead to cool The printhead data cable is not Caution Turn off O the print engine properly connected before performing this procedure Failure to do so can damage the printhead 1 Turn off O the print engine 2 Disconnect and reconnect the data cable to the printhead 3 Ensure that the cable connector is fully inserted into the printhead connector 4 Turn on I the print engine The printhead has a faulty Call a service technician thermistor 170PAX4 User Guide 6 29 11 Troubleshooting 107 LCD Error Messages Table 10 LCD Error Messages Continued n i dition Possible Cause Recommended Solution WARNING Caution An improperly connected printhead data or power cable HERD COLO AN can cause this error message The printhead may be hot enough to cause severe burns Allow the printhead to cool The print engine prints while The printhead temperature is Continue printing while the printhead the ERROR light flashes approaching its lower operating reaches the correct operating limit temperature If the error remains the environment may be too cold for proper printing Relocate the print engine to a warmer area The printhead data cable is not properly connected Caution Turn off O the print engine before performing this procedure Failure to do so can
141. tely unpack it and inspect for shipping damage e Save all packing materials Check all exterior surfaces for damage Raise the media door and inspect the media compartment for damage to components If you discover shipping damage upon inspection mmediately notify the shipping company and file a damage report Keep all packaging material for shipping company inspection Notify your authorized Zebra reseller Important Zebra Technologies is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty Store the Print Engine If you are not placing the print engine into immediate operation repackage it using the original packing materials You may store the print engine under the conditions shown in Table 3 Table 3 Storage Temperature and Humidity Temperature Relative Humidity 40 F to 160 F 40 to 71 C 5 to 95 non condensing Ship the Print Engine If you must ship the print engine Turn off O the print engine and disconnect all cables e Remove any media ribbon or loose objects from the print engine interior Close the printhead Carefully pack the print engine into the original container or a suitable alternate container to avoid damage during transit A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed 6 29 11 170PAX4 User Guide 57516L 004 Rev A 24 Printer Setup Print
142. the left or right oval to toggle between the options 170PAX4 User Guide 6 29 11 Parameter PARITY HOST HRHDSHRKE AUN ROFF T HOHE PROTOCOL HOHE HETWORE ID 6 29 11 Hee Configuration 79 Control Panel Parameters Table 7 Print Engine Parameters Page 16 of 26 Action Explanation Set Parity This setting applies only when the serial port is used The parity of the print engine must match the parity of the host computer for accurate communications to take place Select the parity that matches the one being used by the host computer Default NONE Selections EVEN ODD NONE To change the value shown 1 Press the left or right oval to scroll through the options Set Host Handshake This setting applies only when the serial port is used The handshake protocol of the print engine must match the handshake protocol of the host computer for communication to take place Select the handshake protocol that matches the one being used by the host computer Default XON XOFF Selections XON XOFF DTR DSR RTS CTS To change the value shown l Press the left or right oval to scroll through the options Set Protocol Protocol is a type of error checking system Depending on the selection an indicator may be sent from the print engine to the host computer signifying that data has been received Select the protocol that is requested by the host computer Further details on protocol can be found in the Programmi
143. the print engine to resynch to the start of the next label To change the value shown 1 Press the left or right oval to scroll through the options 170PAX4 User Guide 6 29 11 Parameter HEAD CLOSE CALIBRATIOHN BACKFEED BEFORE LABEL TOP 888 Eee 6 29 11 Configuration 83 Control Panel Parameters Table 7 Print Engine Parameters Page 20 of 26 zz Action Explanation Select Head Close Option This parameter sets the action of the media when you close the printhead Default CALIBRATION Selections FEED CALIBRATION LENGTH SHORT CAL and NO MOTION e Feed tfeeds the labels to the first registration point Calibration determines the length of the label and adjusts the sensor settings e Length In continuous mode feeds the last stored label length In noncontinuous mode calibrates based on the maximum label length setting see Set Maximum Label Length on page 68 Short Cal calibrates label length using the current sensor settings No Motion the media does not move You must press FEED to cause the print engine to resynch to the start of the next label To change the value shown l Press the left or right oval to scroll through the options Select Backfeed Sequence This parameter establishes when label backfeed occurs after a label is removed in applicator mode It has no effect in Rewind mode This setting is superseded by JS when received as part of a label format See the
144. tures 0 ccc eee eee eens 147 Additional Options 0 0 0 cc eee eens 147 Agency Approvals 6 fos eee eer ei eh eee eee eee eee eee nee ees 148 Media Specifications 0 een eee eens 149 Ribbon SPCCIICAIONS aw ic ae oe ew ne a 6 e EO ce d aln aid do Ge ai dua a me aid ae 150 Printing Specifications 210424548 tie Rr Rep ane unineme ree dud dac ees 151 Zebra Programming Language ZPL Il llle 152 sre o PL 152 6 29 11 170PAX4 User Guide 57516L 004 Rev A 146 Specifications General Specifications General Specifications Physical Height 11 8 in 300 mm Width 9 6 in 245 mm Depth 18 3 in 465 mm Weight 35 5 Ib 16 1 kg Environmental Conditions Operating Temperature 32 F to 105 F 0 C to 41 C Non Condensing Relative Humidity Operation 20 to 95 Storage 5 to 95 Storage Temperature 40 F to 160 F 40 C to 71 C Electrical Specifications Power Supply Universal Power Supply with power factor correcting 100 240 VAC 47 63 Hz Power Consumption Idle 19 W Printing 375 W maximum Fuses 5 Amp 250 VAC 5 x 20 mm IEC style as supplied with the print engine Communications Specifications Serial High speed RS 232C DB9 pin standard Applicator Interface Female DB 15 connector Parallel e High speed bi directional parallel interface IEEE 1284 Compatibility mode ECP Nibble mode Print server options ZebraNet wired print servers Ethernet network prin
145. uide 10 11 12 13 3 Outer media guide Pinch roller assembly Label guide shelf assembly Lower guide post Upper guide post Top media sensor track assembly 6 29 11 6 29 11 Operations 41 Load Media Figure 15 Loaded Media Left Hand Right Hand I4 Cm E Lo 9 yg 170PAX4 User Guide 57516L 004 Rev A 42 Operations Load Media To load media complete these steps 1 Load media on the media supply reel of the applicator refer to the applicator s user guide 2 Open the media door 3 Press down on the pinch roller release latch The pinch roller assembly springs up 4 Under the print engine grasp the brass thumb nut 1 of the outer media guide 2 and slide the outer media guide all the way out LJ e T 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Operations 43 Load Media 5 AN Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Open the printhead assembly by unlatching the printhead latch 1 from the locking pin 2 6 See Figure 16 Thread the media through the upper media path as follows a Under the upper guide post 1 b Between the top media sensor track assembly 2 and the label guide shelf assembly 3 c Below the pinch roller assembly 4 d Under the printhead assembly 5 7 See Figure 16 Extend approximately 30 in 75 cm of media past the peel bar 6 Remove and discar
146. us Print Engine Problems Problem Possible Cause Recommended Solution The LCD displays a The language parameter was 1 Press SETUP EXIT to enter configuration language that I changed through the control mode cannot read panel or a ZPL command 2 Press the left oval The print engine displays the LAHGUAGE parameter in the current language Even if you cannot recognize the characters displayed you can still scroll to another language 3 Press the left or right oval to scroll through the choices 4 Press SETUP EXIT The LCD displays SAVE CHAHGES in the original language 5 Press NEXT to exit configuration mode and save the changes if the language does not change you may need to scroll to a different save option by pressing the left or right oval in the previous step 6 Repeat this process if necessary until you reach the desired language The LCD is missing The LCD may need replacing Call a service technician characters or parts of characters Changes in Parameters are set incorrectly 1 Set parameters and save permanently parameter settings 2 Turn the print engine off O and then on I did not take effect A ZPL command turned off the Refer to the Programming Guide for ZPL ZBI ability to change the parameter Set Get Do Mirror and WML or call a service technician A ZPL command changed the Refer to the Programming Guide for ZPL ZBI parameter back to the previous Set Get Do Mirror an
147. view this checklist and resolve any issues before you set up or use your print engine E Unpack and Inspect the Print Engine Have you unpacked the print engine and inspected it for damage If you have not see Unpack and Inspect the Print Engine on page 23 Install the Print Engine Have you considered what factors will affect how the print engine is installed into an applicator Is the print engine mounted in an applicator For information see Print Engine Installation on page 24 Connect to a Data Source Have you determined how the print engine will connect to a data source usually a computer For more information see Select a Data Communication Interface on page 31 Attach a Power Cord Do you have the correct power cord for your print engine If you are unsure see Power Cord Specifications on page 30 To attach the power cord and connect the print engine to a power source see Connect the Print Engine to a Power Source on page 29 Select Media Do you have the correct media for your application If you are unsure see Types of Media on page 34 Select Ribbon Do you need to use ribbon and is the appropriate ribbon available if needed If you are unsure see Ribbon Overview on page 36 170PAX4 User Guide 6 29 11 Print Engine Setup 23 Handling the Print Engine Handling the Print Engine This section describes how to handle your print engine Unpack and Inspect the Print Engine When you receive the print engine immedia
148. wider than the media being used If the ribbon is narrower than the media areas of the printhead are unprotected and subject to premature wear When to Use Ribbon Thermal transfer media requires ribbon for printing while direct thermal media does not To determine if ribbon must be used with a particular media perform a media scratch test To perform a media scratch test complete these steps 1 Scratch the print surface of the media rapidly with your fingernail 2 Did a black mark appear on the media If a black mark Then the media is Does not appear on the media Thermal transfer A ribbon is required Appears on the media Direct thermal No ribbon 1s required Coated Side of Ribbon Ribbon can be wound with the coated side on the inside or outside Figure 13 This print engine can only use ribbon that is coated on the outside If you are unsure which side of a particular roll of ribbon is coated perform an adhesive test or a ribbon scratch test to determine which side is coated Figure 13 Ribbon Coated on Outside or Inside O Outside Inside 40 57516L 004 Rev A 170PAX4 User Guide 6 29 11 Print Engine Setup 37 Ribbon Overview Adhesive Test If you have labels available perform the adhesive test to determine which side of a ribbon is coated This method works well for ribbon that is already installed To perform an adhesive test complete these steps 1 Peel a label from its liner 2 Press a co
149. words default 60 disable 60 entering 60 PAUSE button description 17 FEED and PAUSE self test 124 PAUSE self test 119 PAUSE light 18 PCMCIA card initialization 74 peel off bar cleaning 93 Peel Off mode selecting 66 perforated media 35 pin configuration applicator interface 138 parallel port 130 serial port 133 platen roller cleaning 96 when to clean 93 ports 129 power connect to power source 29 electrical specifications 146 on off switch location 20 power cord specifications 30 Power On Self Test POST 117 PREVIOUS button description 17 print configuration label CANCEL self test 118 List Setup command 73 print darkness setting 64 print engine setup dimensions and clearance needs 25 installation 24 print modes selecting 66 print network configuration label instructions and sample label 62 using List Network parameter 73 57516L 004 Rev A print quality troubleshooting 109 print server characteristics of internal wired connection 31 characteristics of wireless connection 31 print width setting 67 printer diagnostics 117 printer memory 147 printer options 147 printer settings applicator port 85 backfeed 83 baud 78 calibration methods 53 control prefix 80 data bits 78 date 89 delimiter character 81 format convert 88 format prefix 80 head resistor 84 host handshake 79 idle display 89 label top 83 language 89 LCD 88 left position 84 maximum label length 6

170PAX4 User Guide - Zebra Technologies Corporation

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