Installer & User Guide
Contents
1. Dear Customer Thank you for purchasing a Monarch Water Softener Your support for our independent family run company who offers you over 45 years experience in water softeners is greatly appreciated Support such has yours has led us to being the UK s leading independent softener manufacturer With many makes to choose from in today s market we are pleased you have chosen to buy from a British company not from our U S or foreign based competitors Your softener comes complete with a 7 year parts and 2 years labour guarantee Every year each member of your household will use an incredible 58 000 litres of water so you will appreciate the amount of work your softener has to do in giving you lovely soft water dur ing its lifetime Wouldn t it be nice if with a one off outlay you could extend the parts guarantee to a full 10 years Special offer on extending your parts guarantee and SAVE 79 00 with a speedy reply An extended guarantee to cover all parts for the full 10 years is normally 158 00 However if you return your original guarantee card and a cheque for 79 00 made out to Monarch Water Ltd in the envelope provided within 30 days of installation you automati cally comply for the 50 discount of 79 00 Alternatively return your guarantee card as normal and ring our office on 01986 784759 with your credit debit details When we receive your payment we will then issue you with a new guarantee This reduced2. Model No Installer amp User Guide Effective February 2012 The Ultimate Water Softener with the 7 year Guarantee Suppliers to H M the Queens Estate at Sandringham Monarch Water Ltd Halesworth Road Bramfield 1P19 9HS T 01986 784759 F 01986 784769 info monarchwater co uk www monarchwater co uk MONARCH FREEFLOW SERIES WATER SOFTENER PROGRAMMING amp INSTALLATION INSTRUCTIONS Thank you for choosing our water softener Please read the following carefully which if followed correctly should ensure the installation is trouble free A PLANNING THE INSTALLATION e Always observe the water byelaws e Ensure there is only one rising main e Make sure you have allowed space for access to the unit for salt filling and for any possible maintenance in the future e Check the water pressure and locate the rising main a drain facility and a power supply Be aware of condensation occurring in warm environments SITING THE SOFTENER Fig 1 Where possible this should be close to the rising main T off for a hard water drinking water facility and also an outside tap The distance between the softener and the drain should be as short as possible to ensure that both the drain and the overflow are not subject to freezing or over 120 F If siting the softener within a kitchen cupboard loft etc ensure that the base floor is adequately supported If the softener is being installed in your loft 1st 2nd floo
3. FLUSH SOFTENER IMPORTANT e Turn on the water supply to the softener by closing the Bypass and opening both the Inlet and Outlet valves e Check for leaks e Leave a soft mains tap e g bathroom wash hand basin to run for a minimum of 5 minutes to purge any air and resin dust from the softener resin dust may appear orange in colour e Fill the softener with Tablet salt only we recommend Hydrosoft to within 3 4 from the top of the cabinet The water softener is a dry salt softener therefore will set its own level of water in the cabinet during the automatic regeneration e Add 1 litre of water to the salt on initial installation only If at any time you see excess water in the salt compartment please call our service department on 01986 784759 S CHECK WATER METER If ever debris from the incoming water main blocks the water meter turbine the turbine will not work A competent DIY person can clean the turbine simply by removing and cleaning The turbine white fittings 54 amp 55 is situated inside the outlet connection elbow see Fig 2 prior to where the outlet hose is connected The turbine housing must be kept in a horizontal position to ensure accurate readings of water consumption 55 54 Fig 5 Meter Turbine Assembly 53 T EXTRA REGENERATIONS e To start an automatic regeneration press the left hand button c w two arrows and release DO NOT hold this button in e An automatic regeneration will st
4. softener display will say WELCOME Time 8 00 e The display will automatically alternate every 10 seconds between Time and Hardness o e To finalise commissioning of the softener a you need to set both Time 24hr clock in hours 0 O and minutes and the water Hardness as determined by the amount of drops in your water hardness test P SET TIME OF DAY e Wait until display says Time gt e Press Up arrow and display will change to Set Time 8 00 e Using the Up or Down buttons set the current time of day 24hr clock whilst the figure flashes This may have automatically advanced a few minutes please programme as normal Q SET WATER HARDNESS e Wait until display changes to Hardness gt e Press Up button and display will change to Set Hardn 10 e Again using the Up or Down buttons advance your water hardness figure whilst display flashes as determined by the chart below Up to 30 drops advance electronic display to 30 31 35 drops advance electronic display to 35 36 40 drops advance electronic display to 40 Time 8 00 Hardness 10 41 45 drops advance electronic display to 45 46 50 drops advance electronic display to 50 e You have finished the programming e The display will now automatically revert back to the alternating display e If at any time you need to reset any figure wait until the display changes to the relevant setting and then re programme as required R
5. art shortly e Please note that after a few minutes the Display will show Regen Pending Regen Pending will last 2 hours and nothing will happen Please do not worry as this is normal and the regeneration will re commence after this programmed delay U BLENDING CONTROL Blue Green Stains All our water softeners are factory set to produce water that is 100 soft If you require slightly blended water recommended on Combi Condensing Boilers in areas of hard water that have a green blue build up in the scale open the Bypass valve slightly until it takes 6 7 drops of the dark liquid to get a red to green colour change as per the original water hardness test NOTE This blended water setting can only be done when the softener is in Service Further Information e Do not worry if your softener regenerates during the day This is the Self Protect Programme initiating an additional regeneration as the softener does not have enough soft water to last you until the next programmed regeneration of 2am e A regeneration can last between 51 and 144 minutes depending on the model During this time the softener goes into hard water bypass ensuring a continuous supply of water e A Normal regeneration is programmed to 2am a time when little if any water is being used e To change the regeneration time simply offset the Time Setting i e to have the unit regenerate 2 hours later set clock 2 hours slow see P e To ensure the
6. can reach nearly 100psi at night Minimum dynamic pressure must exceed 1 4 bar If in any doubt please call us on 01986 784 759 G INSTALL BYPASS VALVES amp NON RETURN VALVE Form an installation as per Fig 1 Below Bypass Valve shut Supply SOFT WATER TO SERVICE Inlet and Outlet Drain Hose Flexible Hoses Drain Clip 20mm air gap M Overflow hose through outside wall and terminated over gulley with 20mm air gap Intlet Valve open Non Return Valve Hard Water Pressure Limiting Valve if required WATER SOFTENER 1 Trapped Upstand OR run drain hose to external gully STOP TAP ON INCOMING MAIN FIG 1 Checklist v Access to drain V Water pressure 1 5 5 bar 20 70psi V Installation preferably on an outside wall V Access to incoming water supply for the overflow V Access to 3 pin socket V Easy access to fill unit with salt H INLET amp OUTLET CONNECTIONS See Fig 2 and 3 Connect the hoses provided to the inlet outlet connections on the rear of the softener We recommended you fit the elbow end of the hose to the inlet outlet connections on the softener Under no circumstances use washing machines hoses or plumb the softener in solid copper pipe Outlet Connection Inlet Connection Drain Solenoid Connection FIG 2 DRAIN CONNECTION See Fig 2 and 3 The hose
7. e scaled Alternatively please use de ionised water 10 Outside Tap It is recommended to leave your outside tap on mains hard water Additionally in the wintertime we recommend that this tap is isolated via an internal valve to prevent freezing 11 Existing scale Soft water will immediately begin to de scale your pipes and appliances Your hot water cylinder will take longer to de scale than your pipe work therefore you may notice different levels of soft water for some time whilst the system is de scaling This is particularly noticeable in your bath and shower 12 Soft water and heating systems Filling your heating system with softened water will have no adverse effect provided you use a corrosion inhibitor such as Monarch SO 1 or Sentinel X100 If in any doubt your boiler should have either hard or soft water please contact the boiler manufacturer but remember they like your dishwasher manufacturer want to sell you spare parts to replace those that get scaled up Monarch recommends Hydrosoft Tablet salt in all their water softeners 9 MONARCH WATER DOMESTIC WATER SOFTENER GUARANTEE Effective February 2012 This water softener is fully covered by 7 year parts and 2 years labour guarantee for installation within the hard water regions of mainland England as detailed on Monarchs National Service Coverage Area from date of original purchase Installations outside this area are automatically covered by a 7 year parts only
8. exchange warranty PLEASE NOTE This guarantee has the following conditions and is not covered by the following 1 Damage caused by high water pressure we strongly recommend a 5bar water pressure limiting valve on the inlet to your water supply where daytime water pressure exceeds a static pressure of 3 5 bar 50psi 2 This water softener is suitable for a mains water supply only 3 Damage caused by a dirty mains water supply The installation of an H1034 c w APSR Debris Filter cost 73 00 inc VAT amp postage on the supply to your softener cancels this clause The majority of debris in water is caused by local authority work on the water main If notified in advance by your local water authority please put your softener onto bypass see Fig 6 on page 8 For Bypass Close both Inlet amp Outlet valves and open Bypass valve For Normal Service Open both Inlet amp Outlet valves and close Bypass valve 4 Callouts due to incorrect installation If you have any queries when installing your softener please call us on 01986 784759 5 The wrong type of salt used and also the softener being allowed to run out of salt NOTE In all cases use TABLET SALT ONLY 6 The use of any other hoses than those provided Under no circumstances use washing machine hoses 7 The build up of salt fines in the bottom of the salt compartment Although Monarch recommends Hydrosoft please note it is the customers responsibilit
9. for the drain should be cut from the white unbraided hose provided Connect the drain hose to the drain solenoid connection using a jubilee clip to fix e Run the drain hose to either an upstand or an outside drain A minimum air gap of 20mm should exist at the end of the drain line e If you need to extend the drain hose this can be done by connecting to a 15mm copper tube for a maximum run of 4 metres with a minimum daytime pressure of 40 psi Over 4mtrs please use 22mm copper tube Ensure that the drain hose is adequately fixed to the copper pipe e The drain hose must not dip or be kinked in any way as this will lead to an overflow of the machine e UPHILL The white flexible drain hose can run uphill internally for a maximum of 3 feet with a minimum water pressure of 40 psi e Softened water will have no adverse effect on a septic tank IN OUT amp DRAIN CONNECTIONS DRAIN CONNECTION Q OVERFLOW FIG 3 REAR VIEW J FAST FLOW DRAIN KIT FFDK Where a drain is not readily available a Fast Flow Drain Kit may be used and is available from us Please note that the Fast Flow Drain Kit cannot be used on overflow connections 4 K OVERFLOW CONNECTION Important e The hose for the overflow should be cut from the white upbraided hose provided e The overflow connection is the 1 2 hose spigot on the rear of the cabinet no jubilee clip required e The overflow must be run downhill through an outside wall without k
10. inks or restriction e It is recommended the overflow hose be run to an outside gully whenever possible leaving a clear 20mm air gap at the end of the hose e A 22mm copper protective sleeve through the outside wall will help prevent kinking of the hose TEST INSTALLATION FOR LEAKS Close Inlet and Outlet valves to the softener and open Bypass valve Open mains stopcock slowly to flush the new pipe work This can be done using a soft mains tap i e utility room cold tap or wash hand basin in a bathroom e Check all connections for leaks M ELECTRICAL CONNECTION With the power off connect the transformer supplied to a continuous electri cal supply Push the flying lead from the transformer into the adaptor on the lead coming from the controller N OBTAIN YOUR WATER HARDNESS e These instructions apply to the enclosed test kit only Run hard water for approx 1 minute and rinse the test tube well Fill the test tube up to the 10ml level Add 2 drops of the dark solution and mix gently If the water sample contains hardness it will turn red e Add the dark solution in batches of 5 drops holding the dropper bottle at 45 degrees e Mix gently after each 5 drops e Count the drops needed until the colour of the sample in the test tube changes from a dark red to a dark blue green e You need this figure for when SETTING THE HARDNESS as per Q overleaf O SETTING THE ELECTRONIC CONTROLLER e Turn on power and the
11. mply reset the time as per your instructions see section P ref SETTING THE TIME 5 Bath and shower surfaces will become smoother be careful in particular the young and infirm why not buy a bath mat 6 Cut washing powder down by at least a 1 3rd or you will go into a kitchen utility room full of suds 7 Soft water will become available throughout your system in varying time spans Conventional systems tanks in your roof will take anything from 4 10 days whilst mains fed Pressurised Systems will give soft water within 2 3 days 8 Dishwashers On most installations the dishwasher is to be connected to the soft water We recommend that you continue to add a small amount of salt to the appliance as before as this helps the salt holder in the appliance stay clean We do not however recommend that crystal glass solid silver or silver plated items are washed in your dishwasher as etching may occur Less dishwasher liquid may be required and in certain cases this will also apply to rinse aid On dishwashers connected to hard water you should continue to put salt into the dishwashers own softener If in any doubt if your machine should have either hard or soft water please contact your dishwasher manufacturer but remember they want to sell you spare parts to replace those that get scaled up 9 Steam Irons We do not recommend the use of soft water in your steam iron as most are designed for hard water and to be periodically d
12. price offer is only available if you take up this offer within 30 days of installa tion Notes 1 Please note that by extending your guarantee after 30 days the full rate will apply 2 Please note that you can extend your guarantee at any time within the first 90 days from installation Once again many thanks for supporting Monarch Water Yours faithfully MONARCH WATER Effective February 2012 12
13. r etc it is recom mended to house the softener within a 25 gallon plastic tank and insulate well e The overflow on the plastic tank should be below the overflow of the softener and a minimum of 4 in size Failure to install the softener in a suitable tank will void the Guarantee e o o 5 C NON RETURN VALVE In domestic applications i e house bungalow apartment flat etc a single check valve should be fitted All other applications require a double check valve D DRINKING WATER FACILITY See Installation Requirements Diagram In compliance with U K Water Regulations a tap for drinking water purposes should be left on the hard water supply E MATERIAL CHECK LIST e The softener includes a 15mm installation kit for a conventional system storage tanks in roof e For Combi boilers you will need additional Maxflow Hoses e For a pressurised unvented system 22mm pipe work you will need the PSK installation kit which includes Maxflow Hoses e For 28mm supplies a full upgrade for the softener is available details on request IMPORTANT For GS models only Maxflow hoses and Drain Overflow hose are included Valve kits are available on request 2 F WATER PRESSURE TEST It is IMPORTANT that a pressure check is carried out Low and high pressure can result in either damage to or failure of the unit If daytime static water pressure exceeds 3 5 bar 50psi a 5 bar pressure limiter should be fitted 50psi daytime pressure
14. softeners continuous operation please do not let the salt drop below half way down in the cabinet GOING ON HOLIDAY e Fig 6 shows the valves in the Service position Bypass is closed and Inlet amp Outlet are open e We highly recommend you bypass your softener and turn off the electrics when going away on holiday e Simply turn Inlet Outlet and Bypass valves 1 4 turn to put valves into Bypass positions e Upon your return return valves to the Service position as Fig 6 below and regenerate softener see section T above ref EXTRA REGENERATIONS SOFT WATER TO SERVICE Fig 6 Inlet and Outlet Flexible Hoses Outlet Vaive open Bypass Valve shut Non Retum Intlet Valve Valve open Hard Water Supply Pressure Limiting Valve Cif required STOP TAP ON INCOMING MAIN Hints and Tips about your new water softener 1 Make sure the electricity supply is not turned off 2 Please ensure that any appliances washing machine etc used during Economy 7 time do not begin their cycle between 11pm and 5am 3 To ensure the highest efficiency is obtained it is recommended that you top up the unit with Hydrosoft Tablet Salt on a weekly basis to within 3 4 inches of the lid fill point Filling your softener on a weekly basis is a lot easier to remember than monthly Never let the salt go below half way down the cabinet as this will affect the performance of the softener 4 Power Cuts Si
15. warranty as set out in the relevant sales brochure for the individual model range B BA BH BN BS CB CM CO K POSTCODE AREAS n LE Leicester Loi pororonie LE Hor WY Wioherharpton 7 YO Yorn od Well Powye ZE Lerwick Shetand CT CV DN DT GU GL HP IP LE NR LONDON inset OX LU PE LN PO ME RG MK RH NG SG NN SL 3 POSTCODE AREA MAP UNITED KINGDOM GEOPLAN Royal Mail Reproduction pyright of the Fost Office 1999 this map in whole or in part by any form or medium i is prohibited without prior permission of YELLOW MARKETING INFORMATION LIMITED 1999 11 SN SO SP SS TN IMPORTANT Water softeners sold out side the above counties are to be covered strictly by a parts only exchange warranty as determined by the model range of softeners i e Monarch Ultimate range with 7 years parts Monarch GS range with 5 years parts and Plumbsoft with 5 years parts All parts sent back to Monarch are at the expense of the sending parties All repaired or replaced items will be returned to the sender on ano charge basis whilst covered by the parts exchange guarantee Once the parts exchange guarantee has expired Monarch reserves the right to make a charge for any postage delivery labour and parts charges that is deemed necessary Monarch will endeavour to keep these charges at the lowest cost whenever possible EXTEND YOUR PARTS GUARANTEE TO 10 YEARS
16. y to ensure the salt is of good condition when used 8 The effect of aggressive water the degradation and or blinding of resin and or chlorine attack on resin 9 Under no circumstances plumb in the softener in solid copper 10 The installation kit is only covered by the OEM twelve month parts exchange warranty only 11 Compensation as a result of cancelled appointments damage caused by or incorrect installation of the water softener In the unlikely event of a fault put the softener onto Bypass see 3 above ref For Bypass until an engineer calls THE ABOVE DOES NOT AFFECT YOUR STATUTORY RIGHTS SERVICE CARE The manufacturer of your water softener includes 45 years of manufacturing experience to give you a water softener that is arguably the most reliable on the market today One of the aspects incorporated into the manufacture of your softener is Prevention is better than cure To these ends Monarch strongly recommends a service every 2 years from date of installation to ensure the continued excellent operating efficiency you will come to expect We will of course inform you when this small service is due and arrange a convenient time for our engineer to call Therefore please ensure that your guarantee card is returned once installation is complete 10 Monarch National Service Coverage Areas Effective February 2012 The below postcodes see map below are automatically covered by a parts and labour
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