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Xerox® Device Agent User Guide

1. Console Locked When the printer cannot be configured using the local console screens without administrator equivalent privileges Console Language Language in which the console message is displayed Display Text exposed on the local console of the printer Alert Details Cl Status Icon Severity condition of each alert i e warning critical ok etc Skill Level Level of Knowledge required to resolve the current alert condition Description Detailed information about the current alert condition For most Xerox printers might include a status code a description of the alert condition a repair action required to eliminate that alert condition and the state of printing and other services available within the printer Time Age When the alert condition actually occurred as well as the duration of that alert condition time value enclosed within parentheses Note Clicking Refresh or Refresh Selected only updates the Dashboard and List view data it does not update the printer information If the printer status newer than five minutes gets updated in the database the application assumes the database is correct and does not retrieve the more recent information from the printer To ensure you see the latest printer information on the Printer Properties screen use one of the following two procedures e If your version of the application distinguishes between In Scope and Out of Scope devices this procedure only applies to In Sco
2. Printer Consumable Status Printer conditions that announce warnings such as Low Toner Missing Consumables etc Printer Paper Status Printer conditions that announce warnings such as Low Paper Paper Tray Empty etc Application Status Vv System errors such as E Mail Server Down Proxy Server Down or Could Not Talk with the Registration Server etc Filtered Notifications Clear include all available fields in the notification Set Exclude non relevant fields from the notification Popups Alert Behavior No Popups Show Popups for 5 seconds Show Popups until clicked E Mail Settings ok Cancel 2 Modify the Popups Alert Behavior as necessary Select No Popups to prevent any popup alerts from being displayed even if you selected the popup alerts check box in the Preferences section Select Show Popups for 5 seconds to close the popup alert window after it is displayed for five seconds The application does not redisplay the popup alert windows once the initial window has disappeared Select Show Popups until clicked to display the popup alert window in the lower right corner of the screen until you manually click the window to close it Xerox Device Agent User Guide 69 Configuring the Settings Viewing the Remote Alerts The Remote Alerts view displays all alerts that have been configured in Xerox Services Manager including the alert name and the date To open the Remote Alerts scree
3. Use the following procedure to add a printer to your system using the IP address or DNS name 1 Select Actions gt Add Printer Wizard The Add Printer Wizard displays By default the IP Address or DNS Name option is selected lt gt Add Printer Wizard res The IP Address or the DNS name of the printer should be entered here To acid multiple printers in amp an address range or in a subnet select the Address Range or Subnet option Xerox z Devi Se evice 7 Agent O IP Address or ONS Name Address Range or Subnet gt Enter Address Result xerox e Next gt Cancel 38 Xerox Device Agent User Guide Working with Printers 2 Enter the printer s IP address or DNS Name 3 Click Next A progress screen displays indicating the status of the search Add Printer Wizard ease amp Searching for the specitied printer X Xerox z a a PA Device 2 Agent Enter Address Result xerox The Results screen displays 4 Doone of the following Click Add Another Printer to search for another printer Click Finish to add the new printers to the printer list Note lf a printer is not found the search results describe reason for the failed search Click Back to verify the entered information or to enter a different address Adding Multiple Printers Use the following procedure to add a range of printers to your system 1 Select Actions gt Add Printer Wizard
4. Xerox Device Agent User Guide 47 Working with Printers Finisher Related Consumables can PI e nu Replaceable Unit Name ofa finisher related consumable that can be replaced in the printer Max Capacity Maximum amount of the consumable that is available Level Current level of consumable Imaging Related Consumables oc Replaceable Unit Name of an imaging related consumable that can be replaced in the printer Max Capacity Maximum amount of the consumable that is available Remaining Current amount of the consumable that is left in the printer Serial Number Consumable cartridge serial number Installation Date Date the consumable was last replaced Note If you enable and disable the IPv6 configuration multiple times during the discovery of the Phaser 6360DX printer the printer stops supplying some information once you reach the given threshold As a result the Dashboard view and the Consumables tabs are missing certain consumables values To reset the printer and ensure that the values are captured successfully wait 24 hours before you retry the device Viewing Printer Information In the Information tab you can check e Printer Information e Multinational e IP Information 48 Xerox Device Agent User Guide Xerox WorkCentre 3220 t3 Xerox WorkCentre 3220 Printer Information IP Information Order Supplies Request Service Working with Printers Sa Q Printer Web Page F Print T
5. local subnet The New Search and Current Searches sections now display amp Search Settings Printer Search All Printers Default Search Local Subnet No Search Add Printers Individually Specified Search Advanced Subnet Mask 255 255 255 0 New Search Current Searches Search Type Start Address IPv4 Address v Address gt Delete Deltean Advanced Mask Prefix Note If you are performing a specified search the application exercises rule RFC 1918 and allows you to use a subnet mask using internal addresses from X X X 0 to x x x 255 The first zero and last 255 of the subnet range however are reserved If you use a subnet mask that is not standard for your subnet class a message similar to the following displays 18 Xerox Device Agent User Guide Configuring the System The range specified includes X addresses The subnet mask entered is not the default Class X mask Are you sure you want to use the range as specified Verify that the range you specified is what you want Click Yes to allow the entry of the range Click No to return to the screen without adding the range so the application can update the values Make aselection from the Search Type drop down menu e If you selected IPv4 Address or IPv6 Address enter the Address in the Specified field e For IPv6 enter the value in the Prefix Length field e If you selected DN
6. Browse For Folder E i J TechSmith a d VMware Windows Calendar d Windows Defender do Windows Mail Windows Media Player d Windows NT d Windows Photo Gallery d Windows Sidebar a Xerox J XDMJobTracking d Xerox Device Agent Make New Folder Cancel Navigate to and select the desired folder or create a new one Click OK The dialog box closes Note You cannot install your application in the root directory Getting Started You are back at the Installation Options screen 11 Click Next The Installing Xerox Device Agent screen displays indicating the progress of the installation after which the Install Completed screen displays ie Xerox Setup Wizard Install Completed The Install program has successfully installed XDA_Documentation Click Finish to exit the wizard V Launch XDA_Documentation now Xerox Device Agent Note It may take a while to launch 12 To launch the application immediately leave the check box saying Launch Xerox Device Agent now selected and click Finish Recommended The Configuration Wizard displays Note If other applications are running on your computer you might experience a delay from the time installation concludes and the Configuration Wizard begins See the Registering the Account section in the Configuring the System chapter for more information To launch the application later de select the check box and click Finish
7. Device Agent User Guide 77 Troubleshooting This section describes known troubleshooting issues for Xerox Device Agent Stopping the service from the application Service Control aimee does not clear Xerox Device Agent exe service from the Windows Task Manager for approximately 15 seconds because the Windows Task Manager responds by taking XDA exe CPU usage to 00 while the exe is still consuming memory 2 The application does not support fast user switching mode in Windows so administrators must configure Windows to require logging off before another user is able to log back in 3 When installing the application on a computer that runs Cisco Security Agent software the administrator must update the security policy to allow the application processes Xda Service exe and Xda Shell exe to run normally 4 For all printers the DNS Name field in the Printer Properties screen is initially blank until the application runs the next import which populates the field This issue occurs because the application completes printer search quicker than the DNS resolution 5 The application skips the Printer Search if you select a date that does not exist for a particular month in the Advanced Communications Properties screen For example go to Settings gt Search gt Settings gt Advanced select Month s from the Every drop down menu and select 31 from the Date drop down menu When configured this way the application skips the run
8. rea Coc Copyright 2009 2013 Xerox Comoration Al aghts reserved Note If you do not have Microsoft NET 3 5 SP1 the installer displays an error message prompting you to install NET 3 5 SP1 before you continue with installation You can download the NET 3 5 SP1 framework from the Microsoft Web site 3 Verify that the correct language is highlighted 4 Click Install The License Agreement displays 2 Xerox Setup Wizard aaam License Agreement Xerox Device Agent Please read the following license agreement carefully XEROX CORPORATION 1 WHEN USED IN THIS EULA XEROX MEANS XEROX CORPORATION YOU MEANS THE INDIVIDUAL OR LEGAL ENTITY ACQUIRING THE SOFTWARE PLEASE READ THIS EULA CAREFULLY BEFORE DOWNLOADING INSTALLING OR USING THE LICENSED SOFTWARE BY DOWNLOADING INSTALLING OR USING THE LICENSED SOFTWARE YOU ARE AGREEING TO BE LEGALLY BOUND BY THE TERMS OF THIS EULA GOVERNING THE USE OF THE LICENSED SOFTWARE IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA DOWNLOADING INSTALLATION AND USE OF THE LICENSED SOFTWARE ARE STRICTLY PROHIBITED 2 Licensed Software This EULA applies to the following software products as they _ am authorized to accept and accept the terms of the license agreement am not authorized to accept or do not accept the terms of the license agreement installer neste a 5 Click View ReadMe The ReadMe file displays 6 Select the I am authorized
9. Device Agent configures Port 23800 as the preferred port number for listening for Xerox Print Agent communication 4 Select a value from the drop down list to change the default By default Xerox Device Agent configures Xerox Print Agent to report on meters at noon within the hour Note By default Xerox Device Agent configures Xerox Print Agent to contact the locally connected printer every 12 hours and poll that printer every six hours You cannot modify this information 76 Xerox Device Agent User Guide Configuring the Settings Viewing the Log The Log view shows the list of events in table format To view the Log e Click Log To clear the Log 1 Click amp The Clear Log dialog box displays 2 Click Yes to clear the log or click No to cancel the action The application deletes the log list from the right pane Gathering Information for Support To resolve issues with Xerox Device Agent in a timely manner with as little customer impact as possible Xerox Device Agent automates gathering the information that the support team needs To gather information for support purposes 1 Select Action gt Send Support Information The Xerox Device Agent user interface closes and the Send Support Information window displays after a brief about one minute delay 2 Enter the information provided by support and click Send The window closes and the Xerox Device Agent user interface displays Xerox
10. Overt Parder Wirard sb bpon to Fee TZ Order Doppies A Request Serce I View Meter Paths A Delete Porter Xerox Xerox Device Agent User Guide 27 Using the Interface Notes e Not all features in the screenshot are available in all versions of the application e The application supports managing a limited number of printers If you receive an error message stating that the printer limit was reached it means that you have reached the limit and cannot add any more printers to the application To add new printers first delete one or more previously found printers Next modify the search settings to ensure that the deleted printers are not included within any existing IP address subnet address or range of IP addresses and then use the Add Printer Wizard to add new printers e The Printers area contains the following views Dashboard and List You can toggle between the two views by clicking the view name Using the Dashboard View The first time that you open the application after installation the Dashboard view displays indicating the most commonly used data in graphical format A Corgon Wierd Q Adot Fr nh PAddbew Pes 1 d Parter Fa Karos WebCemre ie A Xeron Vert Comtre S0990 A Karos WorkCentre 7425 e 77 Irora 06 he e vero 2 Sete 66 fe ete oo 9 77 we 6468 06 fe ete oe A inset terre PITON L T SaS naera wo ret oa APO Vit we Tore Low wot oe uot cooe Note Not all feat
11. To configure the system 1 4 12 Launch the application The current availability of computer resources might cause a delay so allow enough time for it to launch successfully When the Configuration Wizard starts the Welcome screen displays Click Next If the application cannot connect to the Internet or communicate with the registration server the Proxy Server screen displays gt Corpre Weed Pesse Pe e ver t Xerox g 8 Device ETS Agent Weicome MTTP Secora Regnter the Account Search toe Printers J ee De cone pory server tor bam HTTP ong HTTPS oregleted oe C8 owes e amp we hepa chee Serre Mnal be bted Sere amp Se fa rade Pe xerox Note You can use this screen to verify your network communication and proxy server settings by clicking Test The Communications Test dialog box displays indicating a green checkmark for successful communication validation with Internet Connection the Registration Server and the Update Server In the Proxy Server section select one of the following options to verify that your proxy server settings allow you to connect to the Internet Use Browser Settings Internet Explorer By default this option is selected allowing you to use the browser settings of the computer where the application is installed to access the Internet No Proxy Server Select this option if you connect to the Internet directly Specified Select this option to co
12. Xerox Phaser 7500 Xerox WorkCentre Xerox Phaser SS0ON Xerox Phaser 6180 Xerox WorkCentre Xerox ColorQube 9 Xerox Phaser 6260N Xerox WorkCentre there1 there smoke over there man smoke like out there man there1 WRochesterWe over there here there theret there theret there1 there there1 there there1 there Lab there there Xerox Device Agent User Guide Using the Interface Notes Xerox Device Agent supports IPv4 and IPv6 printers Xerox Device Agent displays the IPv6 or the IPv4 address in the IP Address column depending on which protocol was used to search for the printer The list view includes the Type field which distinguishes networked printers from direct printers You can use the following features in List view only Filter using the icon T Pin a column Group printers Use the List view context menu Sort printer list To use a Filter 1 Click T in the column you want to filter A drop down menu displays TY Printer Model 7 Xerox WorkCentre 7345 Xerox WorkCentre Pro 255 Xerox WorkCentre Pro 265 xerox WorkCentre Pro 40C Xerox WorkCentre Pro 55 Xerox WorkCentre Pro C3545 Xerox WorkCentre Select the value you want to use as your filter The application now filters your list view based on your new criteria If necessary click to return the List view to the default settings Note Columns with unique keys such as Serial Number I
13. date for months that do not have 31 days such as February but it does run the printer search again for the next month when the date becomes valid such as March 31 6 On rare occasions the application may experience some minor database corruption that requires it to close If you experience this problem shut down and restart your computer Upon startup the application attempts to repair the database and if the repair is successful the application operates normally If the application is still unable to run successfully after you restart contact your Xerox Support Representative 7 If you have initiated a single printer search using the Add Printer Wizard you cannot cancel out of the process if the IP or DNS name corresponds to a valid printer The only way to remove the printer is to delete it after the search is complete 8 When the screen saver is active the application displays the popup alerts in front of the screen saver 9 When you set the Task bar to auto hide the application does not display the popup message next to the bottom edge of the screen 78 Xerox Device Agent User Guide Troubleshooting 11 12 13 14 15 16 When the IP address of a printer changes the application assigns that printer a status of No Answer from device preventing a printer s meter reads from being collected You cannot correct this status by clicking Refresh or by polling the printer in the Printer Properties page To collect me
14. 1 AM Ow ator Welcome Tote Preaere Register the Account New Preters Search for Primors mayen COEL Compteted Note The Printer Search may take several minutes depending on the search type configuration and number of potential networked devices As the application attempts to complete the printer search one of two statuses display in the Search for Printers section of the screen failed or successful 1 If you receive a Failed Printer Search message use one or more of the following methods to investigate the failed printer search Verify that all your printers are online and click Search Again Verify that SNMP is enabled on the printers Verify that SNMP community names configured on the application match those on the printers Xerox Device Agent User Guide 23 Configuring the System 24 Verify that SNMP traffic is not being blocked on your network e Skip the printer search and select Actions gt Add Printer Wizard to do a one off printer search e Click Single Address to add the IP address of a known printer e Ping the IP address of the printer from the computer on which the application is running If the application still is unable to find any printers click Back to return to the first screen of the Search for Printers section verify and or adjust your search criteria and start another search If you exhaust these options and cannot find any printers contact your Xerox Sup
15. Page ew Meter Reads Reset Printer identity Printer Model Xerox WorkCentre 3220 Serial Number UAKS16205 System Name XRXOOOOAAF 14506 IP Address 13 121 237 184 Printer Status General Status Up and Running Alert Details Supplies Status Skill Level Description Toner levet 50 Low Black 9 No Interve Themachine is currently Untrained Status Age 2 seconds Status Date 67 16 2012 10 59 30 AM Last Status Attempt 6 16 2012 10 59 30 AM Machine Up Time 1 Day s 3 Hour s 37 Minute s 19 se Analog Fax Status Up and Running Scanner Status 7 Up and Running In Scope SE No Front Panel Console Message Console Locked No Console Language Engish Unted States Display Ready to Copy 100 01 Note Time Age 6 15 2012 1 4024 PM 21 Hours 6 15 2012 7 22 39 AM 1 Day s Not all features shown are available in all versions of the application 44 Xerox Device Agent User Guide Working with Printers Checking the Status In the Status tab you can check e Identity e Printer Status e Front Panel Console Message e Alert Details Xerox WorkCentre 3220 n _ l x _ Order Supplies Q Printer Web Page Dh Request Service F Print Test Page View Meter Reads Reset Printer IP Address 13 121 237 154 Printer Status General Status Up and Running Alert Details Supplies Status Skill Level Description Time Age Toner levet 50 Low Black No interve Themachineiscurrently 6 16 2012
16. Search setting from Default Search No Search or Specified Search e Schedule Indicates if the search occurs daily or at other intervals at the exact time in the date format specified by your operating system e Date Next date that a search is scheduled in the date format specified by your operating system To search now or stop searching e From the Left Navigation pane click to start the search when the search is in progress this icon changes to allowing you to stop the search Note It can take 10 to 15 seconds to stop the search after you click A progress bar displays under the Settings Search section A Xerox Device Agent Cotqeties Wert C Abot A Settings pzm amp L ares Oot 4 Locs Aarts Q Semere som The oof ee a beer Coed amp retest of 6 epee bese Weel Secevered prraes oe odiei le Pe pres w Prier Search Correct Seorch ee Arga Soeotet Sea Afrocet Osie JOa nn Ow iw oer Se gt r Beet beorch ore Sater Soke ae 62 Xerox Device Agent User Guide Configuring the Settings To change the Settings 1 Click The Search Settings dialog box displays 2 Modify the information as necessary Importing the Printers Entering individual printer addresses can be very time consuming You can import a list of printer addresses to scan during the printer search This applies to both Xerox and non Xerox devices To import a list of printer addresses 1 In
17. Type drop down menu e Auto Detect e NTLM e Digest e Kerberos e Negotiate e Basic Complete the User Name Domain Password and Verify Password text fields and click OK The Advanced Communications Properties dialog box closes and returns you to the third screen in the Register the Account section 6 Click Test A dialog box displays showing the communication status with the following Internet Connection Verifies if the proxy settings are valid for basic Internet connectivity Registration Server Verifies that the application can communicate with the server required for registering the application The application must pass this test in order to proceed to the next step Update Server Verifies that the application can communicate with the server that provides software updates so that the application can automatically upgrade to the latest version If this test fails you can continue with the registration but you need to fix the issue in the future 7 Click OK The dialog box closes Xerox Device Agent User Guide 13 Configuring the System 10 Click Next The next screen in the Register the Account section displays Continue to test each of the proxy server options until the Registration Server communication status passes Note If the connection test continues to fail and you have verified that the proxy server settings and the Internet is functioning on the computer contact your Xerox Support Representa
18. X Manufacturer Applicability All Network Printers and All Queue Connected Printers Only Xerox Network Printers and All Queue Connected Printers Retrieve Advanced Printer Information e Click Never radio button to disable scheduling Modify the Manufacturer if necessary e Select All Network Printers and All Queue Connected Printers or Only Xerox Network Printers and All Queue Connected Printers Select the check box to retrieve advanced printer information such as tray levels bin levels and supply information when the printer is initially discovered Click OK to close the Advanced Communication Properties dialog box d Click OK to close the Search Settings dialog box 15 Click Next to continue to the Search for Printers section of the Configuration Wizard Searching for Printers After you have completed registration successfully the first screen of the Search for Printers section displays indicating the progress of your printer search 22 Xerox Device Agent User Guide Configuring the System s Contguraton Weed _ i Searches tor De toeofed prvters ta posobie to proceed io De sex piep maie De prie searc ar Xerox Z progress F De teach compertes and ho printers ae found cica Search Apan ofer enauing De orrters Device A are Of De nataon o A Teck and apeciy amp ewer search orea Agent Prec Search Current Search seer Agen Sear AA SeeCtes Sear Adv erced Cute WIT t 4h
19. importing a new asset into Xerox Services Manager 11 In the exported printer CSV file edit the model manufacturer serial number etc as necessary 12 Copy and paste the data from the CSV file into the Xerox Services Manager import template in the correct column headers 13 Import the asset template into Xerox Services Manager Note Instructions for advanced users on how to import new assets update existing assets create an asset export import template or re import the file to Xerox Services Manager are available in your Xerox Services Manager documentation Xerox Device Agent User Guide 43 Working with Printers Viewing Printer Properties On the Printer Properties screen are seven tabs where you can check the following types of information about the printer e Status e Consumables e Information e Features e Usage Summary e Usage Details e Transmitted Meters To access the printer properties for a selected printer Dashboard view 1 Double click the tile 2 Select Context gt Printer Properties The Printer Properties screen displays List view 1 Double click the row 2 Select Context gt Printer Properties The Printer Properties screen displays gt Xerox WorkCentre 3220 Xerox WorkCentre 3220 Status Consumables Information Features Transmitted Meters Usage Surnmary Usage Details Order Supplies Q Printer Web Page Request Service Print Test
20. ink level is indicated as Not Empty for printers that do not support supplies percentage There are some printers that do not provide any toner or ink level information therefore the indicator bars do not display The hourglass symbol displays when supplies have not been retrieved or are in the process of being retrieved When you right click a tile the Printer Context menu opens Xerox Device Agent User Guide 29 Using the Interface Printer Properties Printer Web Page Refresh Selected Order Supplies Request Service View Meter Reads Delete Printer s The Printer Context menu contains the following features e Printer Properties Click to open the Printer Properties window e Printer Web Page Click to open the Web page for the printer Refresh Selected Click to refresh the tile information e Order Supplies Click to order supplies For In Scope Printers only e Request Service Click A to request service For In Scope Printers only e View Meter Reads Click amp to view meter reads For In Scope Printers only e Delete Printer s Click to delete printers Using the List View The List view shows the same information found in the Dashboard view but in a table format and it contains more columns allowing you to view more printers and more specific information about those printers 4 Xerox Device Agent eS _ Printers Dashboard am 7 Filter fa Re
21. owe OM oO Soe wy Retresh AJ gt ASE Prete Wows gt Owect Porter Word 4 bpon to fde TI Order Suppbe La Request Servce IE View Meter Peet Delete Partertod 26 Xerox Device Agent User Guide Using the Interface Note Not all features in the screenshot are available in all versions of the application In addition the three main sections the application contains e Header which displays the application name and icon as well as links to the Configuration Wizard and the About dialog box e Status bar where you can check the status of communication between the application and Xerox Services Manager as well as determine if the application is searching for printers or collecting printer status Understanding the Screens This section provides further details about the three main screens that you can access from the Xerox Device Agent interface Viewing the Printers Screen The Printers screen is the default view when the application first opens To access the Printers screen from another location e Click Printers in the left navigation pane E Corgon Ward Q Adot Kerox Device Agent An frs Pa 1 gi Porten A Karos WebtCemre ihe gt Keren VenkCentre 4 A Keron WorkCentre 1525 u e rora r 96 na see rero ad Adel OS fe roe rera org 77 wi mt 04 fe nde ore A 99 13604 ININA FL eGN re 404716 oacrwe beo or ct of x00 wi it Oire OM of ote va Raton sh AJ gt ASE Prete Wows gt
22. problem resolution Xerox Services Manager is a web based application that provides a single point of management for your enterprise s output devices supplies and service related incidents to help you manage costs and increase device and user productivity Xerox Device Agent features a built in alert detection system that can warn you when certain conditions exist in monitored devices It can e Discover network connected printers e Monitor for status and alert conditions and notify via e mail when they occur Data security Xerox Device Agent communicates periodically with Xerox Services Manager To ensure maximum security for your data Xerox Services Manager is hosted in an ISO 2 001 compliant facility Data sent to your partner is primarily printer specific billing counters supply levels and printer alerts Data is compressed encrypted and protected by several mechanisms e Xerox Device Agent initiates all contact with Xerox Services Manager and standard firewall configurations on the site are required to enable communication e Xerox Device Agent requires a valid proxy if one is required for Internet communication e Xerox Services Manager data server sits behind a secure firewall and is not accessible from the Internet e Xerox Services Manager user interface access requires authentication Xerox Device Agent information is stored in an account specific to the customer site and the access to that account data i
23. to accept and accept the terms of the license agreement radio button Note If you are performing a manual update of the application and you have the current version of the application open you are prompted to accept the EULA You only see this prompt if the EULA has changed since the last software release Xerox Device Agent User Guide 5 Getting Started 7 Click Next If you are upgrading from a previous version or had a previous version of the application installed and you did not remove the database when uninstalling the Database Options screen displays 2 Xerox Setup Wizard Xerox Device Agent Database Options A previous database was found There is a database for a previous version of XDA_Documentation on your computer Would you like to upgrade and use the information from your current database or install a new database Use Existing Database Recommended f it is known that the database contains valid information for your account Create New Database This will backup your current database and install the application with default settings You will need to configure the application and find all printers Recommended f it is NOT known that the database contains valid information for your account ma C ne 8 Select one of the following Use Existing Database if you want to upgrade using the information from your current database and if the last installation was f
24. 1 40 24 PM 21 Hour s Q Untrained 07 500The paper suppl 6 15 2012 7 22 39 AM 1 Day s Status Age 2 seconds Status Date 6 16 2012 10 59 30 AM Last Status Attempt 6 16 2012 10 59 30 AM Machine Up Time 1 Day s 3 Hour s 37 Minute s 19 se Analog Fax Status Up and Running Scanner Status Up and Running in Scope Se No Front Panel Console Message Console Locked No Console Language English United States Display 100 01 Note Not all features shown are available in all versions of the application Identity Printer Model Name of the printer Serial Number Unique identity assigned by the manufacturer System Name Friendly name for the printer IP Address Network address Printer Status en General Status Printer s current status Supplies Status Current supply requirements Xerox Device Agent User Guide 45 Working with Printers CA Status Age When the last status was retrieved from the printer Status Date Date MM DD YYYY that the printer has been at the current status the date format might change depending on your printer s geographic location Last Status Attempt Date MM DD YYYY the application attempted to retrieve the printer status Machine Up Time Date MM DD YYYY that the printer has been running Analog Fax Status Current state of the analog fax via a status icon Scanner Status Current state of the scanner via a status icon Front Panel Console Message ee en
25. Application To access the application after installation and configuration use one of the following methods e Double click the application icon on the desktop e Double click the tray icon in the System Tray which is where the minimized application runs after installation S e Navigate to the Start menu programs folder and select the application e Right click the tray icon in the System Tray and select Open Xerox Device Agent User Guide 25 Using the Interface Using the Interface Overview The Xerox Device Agent user interface is a powerful and easy to use printer management interface that is divided into three key sections e Printers View printer information add and delete printers and go to the customer facing pages to order supplies request service and view meter reads For details about printer operations see Working with Printers e Synchronize View communication logs and status as well as update the schedule settings For details about synchronization see Synchronizing the Data e Settings Modify application settings such as printer search settings alert preferences and language options For details about settings see Configuring the Settings To access the desired option e Click Printers Synchronize or Settings in the left navigation pane The specified view displays p Xerox Device Agent fr Ket on Wor bCortre 35 77 Troarn 60 fe wae rero racrre o ret ot
26. P Address and DNS Name do not support filtering To Pin a Column 1 Click in the selected column header The selected column is now listed first and remains stationary as you scroll through the other fields Xerox Device Agent User Guide 31 Using the Interface 2 DNS Name Printer Model 7e Manufacturer T7 Location 7 Color Capable UA in Merce haaat AAU Di sete yenien sciatnaainervesseovcconectecavecessives sax WorkCentre Xerox WRochesterNe No MM fc2218 sdi na x Xerox FaxCentre 2 Xerox Kris Cube 7413 1 Default Build el g HP LaserJet M434 HP boise Idaho xrx8a60bd sdin Xerox Phaser 7750 Xerox 1 Defauk Buildi XEROX DocuColor Xerox 1 Default Buildi Xerox WorkCentre Xerox 1The Current L A digitalsender92 HP 9250C Digital HP A Xerox WorkCentre Xerox WRochesterWe A Xerox WorkCentre Xerox I F S _ A Xerox Phaser 7760 Xerox 1 Default Build A xrx0000aaSdce Xerox Phaser 7400N Xerox 1 Default Build A XEROX WorkCentr Xerox Lab 7417 If necessary click to return the List view to the default settings To group Printers 1 2 Drag and drop the column headings to the grey area above the headings to create your groups For example you can group printers by manufacturer and further group them according to printer model Manufacturer L Printer Model Status 7e IP Address SerialNumber DNS Name Locati
27. S Name enter the name in the DNS Name field e Ifyou selected IPv4 Address Range enter the address ranges in the Start Address and End Address fields and enter the Subnet Mask in the specified field e Ifyou selected IPv4 Subnet in the Address in Subnet field enter an IP address within the subnet Then enter the subnet mask in the Subnet Mask field Once you have selected one of the Specified Search options and entered the information into the appropriate fields click to add your search information to the Current Searches list Note If the IP addresses in your new search overlap any existing IP addresses in the Current Searches list the application displays the red exclamation point icon indicating that you cannot add the new IP address To fix this error go to the Current Searches lists click Delete or Delete All and search again for the new addresses c If you want to modify any of the Advanced Communication Properties e Click Advanced The Advanced Communication Properties dialog box opens Xerox Device Agent User Guide 19 Configuring the System gt Advanced Communication Properties Restore Defaults GET Community names Names pubiic SET Community names Names private public Communication Settings Timeout s seconds rewies 1 e Modify any of the following settings as needed 20 Enter GET community names to retrieve information from networked
28. Search View When you first access the Settings area the Search view is selected by default To access the Search view if another settings page had been selected e Click Search A Copaon Wert Yow Xerox The Printer Search details are displayed in the right pane While in the Search section you can click Actions gt Change Settings to perform the following actions e View and configure individual IP search individual DNS name search subnet mask sweep frequency of search and time of search e View current search settings e Remove individual settings that are no longer applicable Xerox Device Agent User Guide 61 Configuring the Settings The Printer Search screen includes the following information Feature Description Last Search Indicates the following parameters for the current search e Search Settings Current settings from Default Search No Search or Specified Search e Date Date of the last search in the date format specified by your operating system e Duration How long it took to perform the search e Total Printers How many printers have been found during the search e New Printers Found Out of all the printers found how many new ones were found in the most recent search e Progress Progress indicator when the search is running or shows the search status with one of the following icons or Next Search Indicates the following parameters for the next search e Search Settings
29. See the Registering the Account section in the Configuring the System chapter for more information Notes You must complete the Configuration Wizard after installation See Configuring the System starting on page 11 for further information You can click Cancel on any screen during the installation A dialog box displays asking you to confirm the cancellation If you click Yes the Install Failed screen displays indicating that the application remains uninstalled Click Finish To install the application you need to run the installer again 8 Xerox Device Agent User Guide Getting Started Uninstalling the Application Note This is an optional feature that allows you to uninstall the database when you uninstall the application If you decide to uninstall the application the Uninstall Options screen displays 1 Select one of the following Do not remove the database if you want to preserve your current database Remove the database if you do not need to preserve your current settings for a future installation This removes the active database and any future installation creates a new database at the time of installation If there are any databases backed up during the installation as part of the Database Options they are not removed 2 Click Continue Automatic Updates The application supports automatic update When a newer version of the application is released it is loaded on the Auto Update server which th
30. Software Version 5 1 T November 2014 Xerox Xerox Device Agent User Guide n 2014 Xerox Corporation All rights reserved Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and or other countries BR9833 Other company trademarks are also acknowledged Document Version 5 1 November 2014 Revision History 5 0 July 2014 Rewritten for clarity proxy consolidation updates ikea April 2013 Operating System Added Windows 7 Home Edition Removed Windows 7 2008 r2 Domain Controller support Memory Removed Windows 2012 Domain Controller support Table of Contents DEE VOU PAENNEEN A PE EE EE EE 1 Produc l OVENI OW sesin E E 1 Data SOCUIILY ccccccseccceeccceeeeceseeseueeccaesecsueeneueessueecsuesenseeessueenseseseas 1 Datin EEE A E AN A AE E N A adeueeeeeuanemeeevens 2 Getting Aanesen ARNEE EA EErEE NENE 3 Checking the Requirements cccccccsesecceeeeeeeeseeeeeeeeeaeeeesaaeeeeesaeaeeeessaaes 3 Hardware and Software ccccccccccccssececsesceceeceeseecesseeceeseneceseuseetsaeees 3 Unsupported Contigurations ccccccccsseececeeseeeeeseeeeeesseeeeeeeseeeeeeeeas 4 Database Configurations cccccccseecceceeseeeeeeeeeeeesaeeeeeesaeeeeeeseeneeeeeas 4 Installing the Software cc ecccccceccececseeceeeseeeeeeeseeeseeseeeeeeesseaeseeseaeeeesaaaeeess 4 Uninstalling Me AD OUCAIOMN cxecdec2c sexe ccwssecemtannsebancctaanc
31. The Add Printer Wizard displays Add Printer Wizard ex The P Address or the DNS name of the printer should be entered here To add multiple printers in FLA an address range or in a subnet select the Address Range or Subnet option Xerox Z S E Device amp Agent IP Address or DNS Name G Address Range or Subnet gt Enter Address Result lt Xerox 2 Select Address Range or Subnet The current search settings display Xerox Device Agent User Guide 39 Working with Printers Add Printer Wizard amp Enter the new subnet or address range Xerox Z Device S A g n t New Search Current Searches Search Type Start Address End Address Mask Prefix IPv4 Address X gt Enter Address Address Result Subnet Mask gt lt amp Xerox y Delete Delete All Note The changes made on this screen are reflected in the Specified Search area under Settings gt Search gt Change Settings 3 Enter or modify your settings 4 Click Next A progress screen displays indicating the status of the search lt Add Printer Wizard n A Searching for the specified printer Xerox amp Device Ag e n t Printer Search Current Search Search Settings Enter Address Date 5 17 2010 3 23 08 PM Duration 00 00 01 Result Total Printers 11 New Printers 0 Prosess CE D xerox sates o 5 Click Finish Note If you select Finish and the search is no
32. Windows Server 2008 with Service Pack 1 and 2008 R2 with Service Pack 1 Windows Server 2012 Windows 7 Professional Home Edition and Ultimate Windows 8 Windows 8 1 Windows Vista Service Pack 2 Professional and Ultimate Microsoft NET framework 3 5 with Service Pack 1 installed 512 MB RAM 1 GB Recommended for Windows XP and Windows Server 2003 1 GB RAM 1 5 GB Recommended for Windows Vista Windows 7 Professional Windows 8 Windows Server 2008 2008 R2 2012 and Windows 2003 2008 2008 r2 1 7 GHz processor or better Minimum free space is approximately 380 MB where 280 MB of that is for the Microsoft NET 3 5 SP1 framework software if not previously installed Minimum Resolution 1024x768 You must install the application software on the client computer using the administrative account or an account with administrative privileges Required Getting Started Notes e It is recommended that you update your host computers with the latest critical patches and service releases from Microsoft Corporation e The Network Transmission Control Protocol Internet Protocol TCP IP must be loaded and operational e Requires SNMP enabled devices and the ability to route SNMP over the network It is not required to enable SNMP on the computer where Xerox Device Agent will be installed or any other network computers e You must install Microsoft NET 3 5 SP1 before you install the application e The
33. application should not be installed on a PC where other SNMP based applications or other Xerox printer management tools are installed since they may interfere with each other s operation Unsupported Configurations This section describes the configurations that are not supported e Installation of the application on a computer with another Xerox device management application such as Xerox Device Manager e Any version of Macintosh operating system UNIX operating systems Linux operating systems Windows NT 4 0 Windows Media Center and Windows 2000 e Since this application has only been tested on VMware Lab Manager workstation environment other virtual environments are not supported Database Configurations The application installs SQL Server 2005 Compact Edition SQL CE database engine and database files that store printer data and application settings within the installation directory No database licensing is necessary for the application Installing the Software In this section you will learn how to e Install the software e Change the destination folder location of the application Note e Before installation disable the Sleep and Hibernation modes to allow the application to collect and transmit meter information To install the software 1 Log in as an administrator 2 Double click the installation file The Select Language screen displays 4 Xerox Device Agent User Guide Getting Started
34. art menu Resizing the Application After the application is open you can resize it to fit your screen Hover your mouse over any area on the application border your cursor changes to a white double arrow allowing you to resize the screen Notes e The application does not retain the new size after you exit the application or if you reboot your system e Although the installation process places the application on the desktops of all users only administrators and power users can access the software Xerox Device Agent User Guide 37 Working with Printers Working with Printers Overview This section describes the multiple ways you can work with printers using the Xerox Device Manager You can add or delete a single or multiple printers export the printer list and view the various printer properties such as status consumables and usage summary Adding a Printer You can add a printer to your system with the Add Printer Wizard which is accessed through the Actions menu The Add Printer Wizard can e Adda printer to your current list of printers e Help identify issues with the printer search or SNMP configuration on your network e Move a printer back into the list if an IP address has changed and is not within the current search settings You can add a single printer by IP address or DNS name or you can add multiple printers using the address range selection in the wizard Adding Printers by IP Address or DNS Name
35. ation YOu Cael apent af acoourl amp be seed for DAUD accesa Tre Veer Mare a Pe SVP pocco weer tae The Av evicaton Pesaprrese 0 2 Charecters a seed D afurics Me Common of Pe Cor verge Pe US oot Se Prey Possotr ese amp 7 Chm eciees weed bp rere Pe choke Gree Of Pe SVM poceet ogre Be DES aiponda Se Core More sektes bite rta Ciod wrec Pw vee Can eccees SIV cece Veer hyre o gt seer mee gt om ma S Age DSS ECE E Based on this printer the line that would have to be entered into the CSV file would look like this 192 168 0 15 255 255 255 0 HPuser Jetdirect MD5 Key KeyAuth123 KeyPrivacy456 Notes e Inthis example we are using the IP address of the printer so a comma is put at the beginning because the first element in the file is the DNS name which is not used in this example Xerox Device Agent User Guide 65 Configuring the Settings Excluding Addresses from a Search Some customers have specific printer addresses that they do not want to communicate with Xerox Device Agent This feature offers the option to exclude specific addresses from a search To exclude addresses from a search 1 In the Search Setting dialog box click Advanced The Advanced Communication Properties screen displays Click the Exclusions tab Enter the items you wish to exclude such as IP addresses Subnets Ranges that you wish to exclude The process is the same as when you are addin
36. ault settings oe Viewing the Synchronize Screen The Synchronize area allows you to synchronize data between the application and Xerox Services Manager change synchronization settings as well as review registration status A Corigaon Weed Q Abou Merox Device Agent Sire Pr meie Seed Veter Beate Leet Syec roeuse Beet Syme Oe ces ofa 1 ove oo See Synchronizing the Data for further information about this feature Xerox Device Agent User Guide 35 Using the Interface Viewing the Settings Screen The Settings screen allows you to view and select a variety of application configuration options for application actions such as search for printers and obtain printer status as well as other application functions A Copaon Ward C iboa p Xerox Device Agent The Nef er Beer Chet fer pretense O 8 epee bese Neel Ge erent preters oe boced Pe praon w Prevter Search Soocfet Sew ASe Os a 100000 Aw Y42013 100000 AN See Configuring the System for further information about settings Using the System Iray In the System Tray is an icon that indicates that the application is still running and has not been exited even after you close the user interface When you double click the tray icon the user interface displays When you right click the tray icon the System Tray Context menu displays Open e o Configuration Wizard No Popups Show Popups until clicked lt l Sh
37. e Status U Not supported Analog Fax Modem Installed Yes Analog Fax Capable Yes Analog Fax Description Xerox Fax Card 33 6 Kbps V 34 30 Analog Fax Status 7 Up and Running Analog Fax Phone Number 5852658082 Scanner Installed Yes Scanner Description Xerox Color Scanner 28ppm Auto D Scanner Status Up and Running Scan to File Capabilities Unknown Unknown Unknown internet Fax Unknown Physical Memory Total 128 MB Hard Drive Installed Unknown Hard Drive Size Unknown Printer Web Server Enabled Yes Note Not all features shown are available in all versions of the application Printer Capabilities ESAS Marking Technology Color Capable Duplex Capable Black Rated PPM Color Rated PPM Advanced Finishing Supported Finishing Analog Fax Modem Installed Analog Fax Capable Analog Fax Description Analog Fax Status Analog Fax Phone Number Type of technology contained in the printer to generate marks on paper e g laser solid ink etc Whether or not a printer supports color printing Whether or not the printer is configured to generate prints on both sides of the paper How fast a printer can produce black images on a single sheet of paper How fast a printer can produce color images on a single sheet of paper Whether or not a printer contains finishing capabilities Type of finishing capabilities supported by the printer such as staple bind fold punch stack insert etc Whether
38. e application can connect to The application contacts the Auto Update server at e Scheduled intervals that you specify in the Updates section of the Settings area e Application startup if the schedule is in the past e Your request from the Updates section of the Settings area The server identifies if there is a newer version available for download If you set the application to prompt you when updates are available or if you clicked to check for updates the application asks you to confirm whether or not you want to update the application e If you select No the existing installation of the application continues operating as previously e If you select Yes the application proceeds automatically to Download the new installer Run the new installer which closes the application if it is open Uninstall the older version and install the newer version Run the new version of the application that was just installed Xerox Device Agent User Guide 9 Getting Started Notes e If you are updating the application but you decide to cancel the installation process you must run the installation setup file again to complete the installation e Depending on where you cancelled the update in the installation process you could end up with an unusable application 10 Xerox Device Agent User Guide Configuring the System Configuring the System Overview You must complete a minimum set of requirements in the Config
39. e change to take effect you must restart the application Language Settings Confirm You must restart the application for the changes to take affect 4 Click Yes The application is now displayed as the language you selected Xerox Device Agent User Guide 73 Configuring the Settings Working with Automatic Updates XDM communicates to the auto upgrade server to verify if there is a newer version of software The default setting is to prompt you to confirm the installation of the new version To view and change the automatic update settings as well as check for updates e Click Updates p Xerox Device Agent Settings P tewo 1 umas ioes 1 Leco Ame Q emis some Sd awa o D pes A E amp Pa J us acvons The Updates screen contains the following information Feature o DeSeription Current Version Current application version number Last Check Date and time that the application last checked for updates Next Check Scheduled date and time for the next update Update Preference The three update preferences are e Automatic When a new version is available it is installed automatically recommended e Prompt When a version is available you are prompted to install the software default e Never Do not check for updates automatically Manually checking for updates is available Update Schedule Day of the week and time of the day to check for scheduled updates Note To
40. ected printer IP v6 If the printer was found with an IPv6 address the following fields are populated Address the IPv6 address Source how the IP address was assigned i e DHCP static etc Network Address network address Prefix Length numerical length of the prefix Default Gateway network address of the default router connected to the local subnet to which the printer is connected Last Known Address last known IP address of the selected printer Understanding Printer Features In the Features tab you can check e Printer Capabilities e Services Supported 50 Xerox Device Agent User Guide Working with Printers WD Xerox WorkCentre 3220 7 Xerox WorkCentre 3220 Order Supplies A Request Service View Meter Reads F Print Test Page Reset Printer Fanes Printer Capabilities Services Supported Marking Technology Electro Photographic Laser Name Configured Status Color Capable No copy service Configured Not supported Duplex Capable Yes scan to network Service Status U Not supported Black Rated PPM 28 scan to application Service Status U Not supported Color Rated PPM 0 scan to email Service Status U Not supported Advanced Finishing Supported No scan to usb Configured Not supported Finishing Options Unknown copy service Service Status U Not supported local authenticati Service Status U Not supported print service Service Status U Not supported manual software Servic
41. electing them and using the Delete Printer option If you are attempting to launch a printer Web page for an IPv6 printer from the Printer Details page using a browser that is configured to use a proxy your browser proxy bypass list must include the printer IPv6 address or the IPv6 prefix Without this browser configuration you are not able to access the printer Web page Proxy configuration via script and proxy check box is not supported within the application user interface or within the Internet Explorer IE settings If you are using a script or automatic within the IE settings specify the proxy within the Advanced Proxy options of the application Xerox Device Agent User Guide 79 Xerox
42. ernss 60 WEVE eee nee eee ee O ee eae ee eee 60 Working with the VIQWS cccccccsesceceeeecesseceeeeceeeeeeeeeceeseceeesseeessaseeseneens 60 Using the Search ViOW ccccccecccccseeeeeeeeeeeeeeseeeeeeseeeeeeeseaeeeeeseeeeess 61 VIEWING me StAtUs REAd serseri en E 66 Viewing the Local Alerts ciscchiseccasscniasincmsdneindunctiveliasaessecicsnoniniwaieiacmas 67 Viewing the Remote Alerts ccccccesecceseeeeeeeeseeeeeeeeeeseeesseeeeseeeeeaes 70 Working with Administrator Settings cccccccsseeceseeseeeeesaeeeeeesanees 70 Changing the Language ccccsescceceseseeeeseeceeeceeeeeeseeeseeseaeeeeessaees 72 Working with Automatic Updates cccccecsececeeeeeeeseeeeeeeeeeeseeeeeens 74 Viewing Me Log esteen ene E a 77 Gathering Information for SUPPOMT cccceeeeeeeeseeeeeeeseeeeeeeseeeeesseees 77 Troubleshooting vaveccverssctennssnessenighicancsevesdqenerriasndmexsueesstsfosveexasies 78 Xerox Device Agent User Guide Introduction Product Overview The Xerox Device Agent enables Xerox to monitor and assess output devices on your network and provides continuing asset management information Xerox Device Agent is a Microsoft Windows device management client that uses Microsoft SQL Server CE Edition to provide automated device meter supplies and status retrieval and submission to Xerox Services Manager and proactive alert monitoring for automatic incident creation and
43. erox D Devi eo evice Moge Agent y ee Wek ome Rogisder the Account Search tot Printers fel SERC eteDer you wed te ence CGA Keven prude Sum He coer cporaiaa Coengieted Merwe tores Appi ofmirty AS Betwort Preters and Al GQuewe Corrected Printers Orvy Leros Seterort Provters and AS GQeewe Coemected Printera eto preter seer seTings cick Pe Atverced vor Cera ee Geet ef w ort settings t xe fox e Adere 13 In the Manufacturer Applicability area select whether you want Xerox Device Agent to search for all printers or only for Xerox printers 14 If you accept the default selection All Network Printers and All Queue Connected Printers click Next Or to configure printer search settings other than the default network settings a Click Advanced The Search Settings screen displays Note If you do not click Advanced the default search is conducted using your local subnet Xerox Device Agent User Guide 17 Configuring the System we Search Settings Printer Search All Printers Default Search Local Subnet No Search Add Printers individually Specified Search Advanced Advanced b Select one of the following e Default Search to start an automatic search for printers on the local subnet e No Search to skip setting up your search settings at this time e Specified Search to search for other printers or addresses outside of the
44. est Page View Meter Reads Reset Printer Printer Type Manufacturer Printer Model Firmware Level Serial Number Customer Asset Number Xerox Asset Number System Name MAC Address Network Printer Xerox Xerox WorkCentre 3220 System Software Version 10 093 02 000 Firmware Version UAKS16205 WA NWA XRXOOOOAAF 14506 OOODAAF 14506 DNS Name IP Address N A 13 121 237 154 IP v4 Address Source Subnet Address Mask Prefix Defaut Gateway Last Known Address 13 121 237 154 OHCPAutoP 13 121 237 0 255 255 255 0 13 121 237 1 N A Printer Location System Contact NA Administrator Discovery Date Protocol Version Multinational 6 16 2012 10 26 42 AM SNMP V2 Printer MIB Language Console Language Note Engish United States Engish United States IP v6 Address Network Address Prefix Length Last Known Address Not all features shown are available in all versions of the application Printer Information le hte Printer Type Manufacturer Printer Model Firmware Level Serial Number Customer Asset Number Xerox Asset Number System Name MAC Address Printer Location System Contact Discovery Date Protocol Version Network printer classification Vendor that produced the printer Name of the printer Version of the software modules and sometimes the hardware modules contained in the printer Unique identity assigned by the manufacturer of the pr
45. eview or modify synchronization settings e Click Synchronize from the left navigation pane The Synchronize screen displays Note If you selected the Skip Printer Export radio button during the configuration process you can use the Configuration Wizard or the Settings dialog box in the Synchronize area to enable the printer export Before you enable printer export confirm with your Xerox Support Representative that the models database is ready for connection to the application 56 Xerox Device Agent User Guide Synchronizing the Data The Synchronization screen displays e Last time the application retrieved information from the networked printers When it last communicated meter reads to Xerox Services Manager e Last successful synchronization e Next scheduled synchronization The Synchronization screen has two views e Details the default e Data If not displayed click the desired view to open it Using the Details View The Details View of the Synchronization screen contains the following features A Registration Indicates with an icon whether or not registration was successful Synchronize Send Meter Reads Indicates the following e Last Synchronize date time and status of the last synchronization attempt e Last Successful Synchronization date and time e Next Synchronization current schedule date and time Printer Export Message Displays if the printer export is currently in progress The
46. following actions are available on the Synchronize screen e Synchronize Now Stop Synchronize e Change Settings To Synchronizing Now or Stop Synchronizing 1 From the Left Navigation pane click to start the synchronization When the synchronization is in progress this icon changes to Under the Synchronize Send Meter Reads section a progress bar displays 2 To stop the synchronization click Note When you change your synchronization status or search settings wait several minutes before you perform a synchronization to give Xerox Services Manager sufficient time to register the changes To change the settings Xerox Device Agent User Guide 57 Synchronizing the Data 1 Click amp The Synchronization Settings dialog box displays 2 Modify the information as necessary See Configuring the System for more information Using the Data View The Data View enables you to exclude certain printer information from being sent to Xerox Service Manager A Coipo Ward OP Abou Kerox Device Agent Synchronize lt 2 af be eertered te Pe prvrte t 1 Pe eccavt Sor a epav tee To exclude printer information from being sent to Xerox Service Manager 1 Click Data The Data View displays the current sharing elections for the data elements that can be sent to Xerox Service Manager 2 Click Actions gt Change Settings 3 Select Exclude from the drop down menu for each element you do not want
47. fresh All ah Add Printer Wizard si Direct Printer Wizard Export to File W Order Supplies amp Request Service T View Meter Reads X Delete Printer s Oo i On A Synchronize Settings 30 Find sm 7 M4 7 ms ds As A A A A A A A A A A As ee Serial Number VGWV615521 USNCO046069 927993243 CXE611009 CNCBB09612 0927993847 KXXXXXXXX CNBC7BHOGC 11HAX37 11005264 927933364 FKAS519104 TFN693734 FKA462053N VXVV00051 2N XRX456789 3310920010 XXXKXXXKX GNX113971 WWRTB14417 804000268 000000000 3521800262 TFNe87611 000000000 PREPRSLVOOI in IP Address Configuration Wizard About Page 1 of2 pb bbl 48Printe lt Menutacturer 7 2 Printer Model T 2 Locetion XRX08003790 KRIS ti linux sdina bspeinan2003 deli000000 sdi mtp 05359842 LEXI del000000 sdi WORKCENTR wep3545 7433 XC 365E1E XC 37F03C xrxBa3aSe sain xrx0000ese28e sdi adm1 sdi na 7400upiter sdi p inbox 54 si Xerox Xerox Xerox Xerox xerox Xerox WorkCentre theret Xerox Phaser 6140N Xerox FaxCentre 2 Xerox DocuColor 2 HP LaserJet 4000 Dell Color Laser 31 TOSHIBA e STUOI hp color LaserJet 3 Dell MFP Laser 31 Xerox Phaser 4400 B HP 9250C Digital Lexmark Optra S 2 Lexmark Optra Col Dell Color Laser 51 Xerox WorkCentre Xerox WorkCentre Xerox WorkCentre Xerox WorkCentre
48. g addresses to the discovery list Click OK Viewing the Status Read Printers are polled for print counters and supplies levels at configurable scheduled intervals This information is available on the Status Read view To access the Status Read view Click Status Read i Cepo en Weed A ae The Printer Status Reading screen contains the following features 66 Xerox Device Agent User Guide Configuring the Settings Feature e PeSCriPtion Last Status Reading Indicates the following parameters for the last status reading Date Date of the last reading in the date format of your operating system Duration How long it took to perform the reading in hours and minutes Printers Read How many printers were read Printers Answered How many printers answered Status Status of the last read along with icons according to success warning or error Next Status Reading Indicates the following parameters for the next status reading To read now Schedule Indicates if the reading occurs daily or at other intervals at the exact time in the date time format of your operating system Date Next date that a reading is scheduled in the date format of your operating system e From the Left Navigation pane click to start the status reading Note If your version of the application distinguishes between In Scope and Out of Scope devices this only applies to In Scope Printers CS o Information Message oo
49. ings click Select File and then browse to and select the file 5 Click OK to import the settings Xerox Device Agent User Guide 63 Configuring the Settings CSV File Format Overview The bullets below explain the fields within the CSV file Note It s important that the fields be listed in the same order as below 64 DNS Name If using the DNS name to discover the printer then enter the DNS name here IP Address If using the IP Address to discover the printer then enter the IP address here Start IP Address When doing a range of IP addresses this is the start address of the range End IP Address When doing a range of IP addresses this is the end address of the range Subnet Mask The subnet mask for the subnet the printer is on and must be filled In Comment An optional comment Prefix the IP v6 prefix for the device User Name This is the SNMP v3 user name and can be found on the SNMP v3 page on the printer Most Xerox devices use Xadmin for this value Context Name This is the SNMP v3 context name and can be found on the SNMP v3 page on the printer Note Not all printers use this so if it not found on the prints page leave this value blank Authentication Mode This is how to authenticate to the device and will be MD5 or SHA1 If the printer doesn t allow this to be changed it will be displayed on the printers SNMP v3 page Authentication Type This field will be the word password or ke
50. inter you can copy and paste the number from this field Unique number used to track the printer as an asset Unique number used by Xerox to track the printer as an asset Friendly name for the printer Physical address of the printer at the hardware level Physical location of the printer Person responsible for the printer Date and time the printer was first detected by the application Protocol and version of that protocol used to search for the printer Xerox Device Agent User Guide 49 Working with Printers Multinational a Peseription Printer MIB Language of the text for the printer s implementation of RFC 3805 The Language Printer MIB v2 Console Language of the text on the local console Language IP Information Leu sss DNS Name Identity of the printer when using the Domain Name Services portion of the TCP IP protocol suite IP Address Network address IP v4 If the printer was found with an IPv4 address the following fields are populated Address IPv4 address Source how the IP address was assigned i e DHCP static etc Subnet Address subnet portion of the IP address Mask Prefix portion of IP address that should be considered as the printer identifier and portion that should be considered as the subnet address Default Gateway network address of the default router connected to the local subnet to which the printer is connected Last Known Address last known IP address of the sel
51. keep the application software current particularly where the computer is in an unmanned account or is used infrequently you must change the Update setting to Automatic with a weekly schedule check This updates the application silently without waiting for an on site resource to access the computer 74 Xerox Device Agent User Guide To check for updates Configuring the Settings e Click The application prompts you with one of the following messages If an update is available e If you are an administrator a message informs you that a new version is available for installation Click Yes to install the application now or click No to postpone the installation e f you do not have administrative rights a message informs you that you need administrative rights to perform the installation Click OK to close the dialog box and return to the Updates Setting screen If your system does not have enough memory to run the application a message informs you that a new version is available for installation and it also indicates that you need more memory to perform the installation Click OK to close the dialog box and return to the Updates Setting screen f the software is up to date the message informs you that you are running the current version of the application Click OK to close the dialog box and return to the Updates Setting screen To change the Settings 1 Click amp The Update Settings dialog box display
52. letes The search settings supplied for the printer search will also be used to search for workstations Search Settings lt Back Cancel 3 Click Next Xerox Device Agent searches for printers using your login information The status of the search displays Note Xerox Device Agent uses these credentials for future direct printer wizard searches until you restart the application e If Xerox Device Agent requires additional credentials to access other workstations Xerox Device Agent displays another screen prompting you for those credentials Xerox Device Agent User Guide 41 Working with Printers The Result screen displays the directly connected printers Xerox Device Agent adds the new printer to the printer list Deleting a Printer Use the following procedure to delete a printer from the Printer Dashboard or List view 1 From the Dashboard select the tile s of the printer you want to delete or from the List select the row s of the printer you want to delete Select Actions gt Delete Printer s or Context gt Delete Printer s The Delete Printer s dialog box displays prompting you to verify deletion of the selected printer s Delete Printer s x Delete Printer s Are you sure you want to delete 1 printer s To ensure the printer s do not reappear on the next search please remove their address es from the search settings Click Yes The printers no l
53. m a There are currently no in scope printers for status reading Please try again after synchronizing and there is at least one in scope printer available a Viewing the Local Alerts In the Local Alerts view you can identify which alerts you want to be notified about via pop ups or E mail To customize popups and E mail based local alerts 1 Click Local Alerts Xerox Device Agent User Guide 67 Configuring the Settings Al eo ante to oe on Cea Pee Re mt ofan Ayee Amr ferpens Pow Pequot rn e wael 2 Select or deselect the check boxes as necessary Changing the Behavior When you originally installed and configured the application the popup behavior was set by default to Show Popups until clicked You can override this default setting in the Alerts dialog box in the Local Alerts setting or in the System Tray Context menu The popup settings you select apply to all popup alert preferences configured for printer critical status printer consumable status and application status Please be sure to select the appropriate behavior for your business To change the behavior of Local Alerts 1 Click amp The Local Alerts Settings dialog box opens 68 Xerox Device Agent User Guide Configuring the Settings Local Alerts Settings Alert Preferences Popup Alerts E Mail Alerts Printer Critical Status Printer conditions that require intervention or Trained Personnel to remedy the problem
54. n e Click Remote Alerts Note The application only updates the Changed field if a modification to a remote alert is made in Xerox Services Manager The Remote Alerts screen contains the following information Feature Description e Alert Name Name of the alert profile created in Xerox Services Manager often containing alert type description such as system failure color low toner or mono low toner Changed When the alert profile is updated in the date format of your operating system Occurred When the remote alert condition is met and Xerox Services Manager has been notified of a printer problem in the date format of your operating system To Synchronize Now or Stop Synchronizing e From the Left Navigation pane click to start the synchronizing when the synchronization is in progress this icon changes to allowing you to stop the synchronization Working with Administrator Settings You can change information about the administrator on the Administrator screen To open the Administrator screen e Click Administrator 70 Xerox Device Agent User Guide Configuring the Settings Xerox Device Agent TS epee ote oe I oe obied t pow Crvgse Yo chat to viese The Administrator screen contains the following information ee ee Name Name of the administrator Location Address of the administrator Phone Phone number of the administrator E mail E mail of the administrator Website Web site
55. n Xerox Services Manager is restricted to the Xerox Services Manager account managers All Xerox Services Manager communication is logged and available for viewing Data sent from your partner to your networked devices consists primarily of remote commands that allow an account support administrator to request Xerox Device Agent command execution Xerox Device Agent User Guide 1 Introduction e Requests principally involve firmware updates printer reboots test page printing and current device status refreshes e Xerox Device Agent periodically polls its Xerox Services Manager account for command requests e Operations results from command requests are sent to the Xerox Services Manager server where they are reviewed Using this Guide This guide is intended for users installing Xerox Device Agent 2 Xerox Device Agent User Guide Getting Started Getting Started Checking the Requirements Before you can start using the client software you must ensure that the requirements described in the following sections are in place Hardware and Software This section describes the hardware and software requirements necessary for running the client software a st Operating System 32 and 64 bit A Memory z Processor Hard Disk Permissions Internet connection Xerox Device Agent User Guide Windows XP Professional with Service Pack 3 Windows Server 2003 with Service Pack 2
56. nfigure your proxy server settings manually to access the Internet The application enables the Security button and the Exceptions section Note If you need to use bypass addresses you must select Specified If you selected Specified a Enter the HTTP or HTTPS Secure proxy server address or DNS name and ports Or enter information in the HTTP fields and ensure that the Use the same proxy server for both HTTP and HTTPS check box is selected so that the application populates the HTTPS fields with the same information Xerox Device Agent User Guide Configuring the System Note If the addresses DNS names or ports are incorrect the application displays a red exclamation point in the corresponding field You must correct the information before you can continue to the next step To identify any addresses that you want the proxy server to bypass or to ensure that the application bypasses the Xerox Services Manager registration server when it is inside the firewall enter the addresses in the Exceptions section separating each entry with a semicolon 5 If you your network uses an authenticated proxy server a Click Security The Advanced Communication Properties dialog box displays SSS T S s Advanced Communication Properties xm Proxy Security only needed for some Proxy Servers Authentication Type Auto Detect v User Name Domain Password Verify Password Select one of the following from the Authentication
57. nudeversdnnastentecen tues 9 Automatic Updates res chesncicassiancencncocssanetoagetostcansheviadcoieesateescteeadiasegacseien 9 Configuring the System cccecceeeeeceeeeeeeeteeeeteeeeesneeteeeeaneess 11 NEVIE apr a N E E N nti noeaeanies 11 Using the Configuration WIZAN sisicenscrsctsemecadeuzonncrandensntesntneseesuenresiereueeis 11 Registering the Account siscctcsccntcionderrnnencebiveensdatudaniumuvectdedensinenshcenouues 11 Searching for Printers cccccccsesecceceseeeeceeeeeeeeeeeeeeseeeeeeesaeeeeesaeees 22 CDS ANTI MEAND aeaee aea E EEEE 25 Using lg cae gic gi Le eenneee eee eee een cea ene ene nee ee 26 CSTV OG cach cas nenaanacaaanust sans naunueoei rae tareunatnmenasateedindsteaenanaanbia nen aenesnannnatons 26 Understanding the SCreens cccccccceecceceeseeceeeeeceesaeeeeeeeseeeeeesseeeesseaaeees 27 Viewing the Printers Screen cccccceeccceceeeeeeeeeeeeeeeseeeeeeesaaeeeesaeaes 27 Viewing the Synchronize SCree n ccccccsseecceceeseceeseeeseeseaeeeeesanees 35 Viewing the Settings SCrO N cccccccccccccsseeeeeceeeeeeeseeeeeeesaeeeeeesaaees 36 USING ING System Tray ereccdcadscerecetsvtanandoesseanunicwasteseedecassandenashetiantendworedeaes 36 Resizing the Application sinsstesmstematsaritudinashumiarsatnennideianciematseshinwsniuiite 37 Working with MW ROMs cen bcos cee tecoextartacesnneeiacentstececeasceoces 38 NY EEE EE A eg icons eap E VEEE 38 PACINO PIN O ia r E E stweasnesesreatea
58. of the administrator Comment Comments posted by the administrator To change the Settings 1 Click 8 the Administrator Account Settings dialog box displays Xerox Device Agent User Guide 71 Configuring the Settings Administrator Account Settings x Administrator Account Name John Brown Location Street Address 500 Main Street Town City Rochester State Province NY Zip Postal Code 14609 Country USA Phone Number 555 444 3333 E Mail john brown companyABC com Website Comment A 2 Modify the information as necessary See Configuring the System for more information Changing the Language All the languages that Xerox Device Agent supports are listed on the Languages screen To open the Languages screen e Click Languages Xerox Device Agent 72 Xerox Device Agent User Guide Configuring the Settings The Languages screen contains the following information oes Current Language Current language that the application is running in Available Languages Languages you can choose To change the Settings 1 Click amp the Language Settings dialog box opens Language Dutch NL NL English EN US French FR CA German DE DE Italian IT IT Japanese JP JP Polish PL PL Portuguese PT BR Russian RU RU Spanish ES ES 2 Select a new language 3 Click OK The Language Settings dialog box opens reminding you that for the languag
59. on 7 Color Capable z Manufacturer Dell Inc 2 items Printer Model Dell Color Laser 3110cn 1 item Printer Model Dell Color Laser 5110cn 2 items Z Manufacturer HP 4 tems Printer Model HP 9250C Digital Sender 1 item Printer Model HP Color LaserJet 8500 1 item Printer Model HP LaserJet 5Si 1 tem Printer Model HP LaserJet M4345 MFP 1 item Manufacturer Lexmark 1 item Manufacturer Xerox 20 tems Note The List view does not support grouping by the IP Address Serial Number and DNS Name columns since these columns are unique to each printer and the groupings would only contain one item If necessary click f to return the List view to the default settings You can customize what columns are indicated in the list view To use the Context Menu 1 2 32 Right click the column header A Context menu with the column list displays Select the column name to enable or disable it in the List view Xerox Device Agent User Guide Using the Interface Status Icon Status IP Address IPv4 Address IPv6 Address Discovery Date LILL Status Date Last Status Attempt Serial Number DNS Name Manufacturer Printer Model Location Type Color Capable In Scope Total Impressions Black Impressions Color Impressions Large Impressions Black Large Impressions Color Large Impressions Black Color Level 1 Impressions Color Level 2 Imp
60. onger display on the List or Dashboard views Note If a deleted printer is still on the network and the search criteria IP address range includes the address of the printer it is added again at the next scheduled search Exporting the Printer List You can export the discovered printer list for import into Xerox Services Manager via a CSV file The exported file contains all of the meter data including meters unit types and the last transmitted meter to Xerox Services Manager for each printer If you are an advanced users with access to Xerox Services Manager do the following 1 42 Verify that all the model names map to the same model alias in Xerox Services Manager Insert the information into a Xerox Services Manager template Import the information into Xerox Services Manager If your version of the application has filter options verify that All is the selected filter Xerox Device Agent User Guide Working with Printers 5 From the Left Navigation pane select Printers gt Dashboard Actions gt Export to File or Printers gt List gt Actions gt Export to File The Export data dialog box displays Navigate to the save location for your CSV file Enter a filename that is easy to identify Click Save A message displays indicating that your export was successful Click OK oND 10 In Xerox Services Manager create an asset export import template of required fields for updating or
61. or not an Analog Fax Modem is installed on the printer Whether or not the Analog Fax services is enabled on the printer Additional hardware related details about the Analog Fax Modem Status of the Analog Fax service and related hardware Phone number used by the Analog Fax Modem Xerox Device Agent User Guide 51 Working with Printers o Scanner Installed Scanner Description Scanner Status Scan to File Capable Scan to Server Fax Capable Scan to E mail Capable Internet Fax Capable Physical Memory Total Hard Drive Installed Hard Drive Size Printer Web Server Enabled Whether or not a Scanner module is installed in the printer Additional hardware related details about the Scanner module Status of the Scanner module Whether or not the Scan to File service is enabled Whether or not the Scan to Server Fax service is enabled Whether or not the Scan to E mail service is enabled Whether or not the Scan to Internet Fax service is enabled Amount of physical memory installed on the network controller printer Whether or not a hard disk has been installed in the printer Size of the hard disk installed in the printer Whether or not the embedded Web server feature of the printer is enabled Supported Services rr 6 ee Name Configured Status Name of a service supported on the printer Whether or not a service is configured for use on the printer Current status of a service on the prin
62. or the same account and was properly configured for the new installation Create New Database if you want to create a new database With this option the application backs up your current database but you still need to configure the application and search for printers again in order to populate your new database Use this setting if the account used for the previous installation is unknown different than the new account or configuration or if you want to start with a clean installation with default settings 9 Click Install The Installation Options screen displays 6 Xerox Device Agent User Guide 29 Xerox Setup Wizard Installation Options Do you want to put the application on your desktop Installer Getting Started Xerox Device Agent gt Install XDA_Documentation to C Program Files Xerox XDA_Documentation m v Add icon to desktop Note If you are installing the application on an operating system in a language other than English where the Program Files directory name is localized the default installation path is displayed in English The application however installs at the correct localized directory for your selected language 10 Do one of the following a Xerox Device Agent User Guide To accept the default location for the Destination folder click Next recommended To change the default location click Change The Browse for Folder dialog box displays
63. ow Popups for 5 seconds Load at System Startup o k Exit The System Tray Context menu contains the following features e Open Opens the user interface e Configuration Wizard Opens the Configuration Wizard 36 Xerox Device Agent User Guide Using the Interface e No Popups Prevents popups in your System Tray e Show Popups until clicked Shows popups until you click the popup message e Show Popups for 5 seconds Shows popup messages for five seconds Note The popup options act as radio buttons so you can only have one of the three options selected at one time e Load at System Startup Turns on or off the ability to run the user interface part of the application at startup By default this option is turned off When this option is turned on Xerox Device Agent launches automatically when you login You do not have to select this option for scheduled communications e Exit Exits the application and removes the tray icon from the System Tray Note If you are running the Windows Vista Windows 2008 Windows 2008 R2 or Windows 7 operating system with User Account Control UAC enabled the application does not auto run when you log into the system A message displays in your system tray that indicates the operating system has blocked some startup programs including the application To run the application right click the popup message and select Run blocked programs or launch the application from the St
64. pe printers Select Settings gt Status Read and click Read Now e After five minutes has elapsed from the last status retrieval re open the Printers Properties screen Look at the Status Age field on the Status tab to verify the last retrieval time 46 Xerox Device Agent User Guide Working with Printers Checking Consumables In the Consumables tab you can check e Paper Trays e Output Bins e Finisher Related Consumables e Imaging Related Consumables E Request Service Print Test Page View Meter Reads Reset Printer Finisher Related Consumables Message Letter 85x 11 Plain Paper 250 Sheets A Finisher related consumable information is not available Bypass Tray Letter 85x 11 Plain Paper 1 Sheets m Output Bins Imaging Related Consumables Bin Max Capacity Level Replaceable Unit Serial Number Max Capacity Level U Output Tray 150 Sheets Empty m Xerox Black Stand CRUM 1109022 2000 Impressions 43 F Note Not all features shown are available in all versions of the application Paper Trays resture pesonption Tray Name of the tray that contains paper Size Size of the paper contained in the paper tray Media Type of media currently loaded in the paper tray Level Current level of paper contained in the paper tray Output Bins ee Bin Name of the output tray Max Capacity Maximum amount of paper that can be held in the output tray Level Current level of paper contained in the paper tray
65. port Representative If you receive a Successful Printer Search message the Search Results screen displays a check mark and the number of discovered printers Contgquraton Weed Searches for De spected pries ta poeste to proceed te Pe ses siego white Pe prie seerc 4 r G progress F De peach competes and AO primters ave found cick Seer Apar e er enano De orirters A are Of De Setwort o c Deck and apecity amp war Search oea Xerox Device Agent Prunter Search tew cA A Last Search ca Agor Seaca Sera Spectied Search ANCS Cute DISON tt oF tT AM Tvr ener Welcome Tota Orrters Register the Account New Artens gt Search tor Printers Progress corpusa Compieted Click Next The Progress screen displays the communication settings status followed by the Completed screen Xerox Device Agent User Guide Configuring the System Comfape nan Weed d aneo of yas apgkcator Erga hes mocesded Messe pocesd to Pe nat Gap Xerox SS E Device Agent weet re of arze ccon tesa VWekame 2 the Account Search toe Printers Congleted long AAA you he ALCNNA Com fqvel Pe LAT Latee ange ato Regeter Ge Account QO peeo anet Search for Proters QO were amp Sym Peceeze tra Cores aot wss xerox The muat Cat Bw byt be accessed bon Pe Coe tgr mtor Woad basn lt tom ow 3 Click Finish to close the Configuration Wizard and open the application user interface Opening the
66. printers To ensure a proper printer search efficient status retrieval and data collection you must set the correct GET values in this dialog box The default setting for the SNMP GET community name is public GET Community names iNew e Click New and enter a new name Enter SET community names to configure parameters on networked printers To reset the printers you must configure the correct SET names The default settings for the SNMP SET community name are internal private and public Xerox Device Agent User Guide Configuring the System SET Community names Names private public iNew e Click New and enter a new name e Modify other settings in this dialog box as necessary Set the number of timeouts and retries in the Communications Settings section Communication Settings Timeout is seconds Retries 1 x e From the Timeout drop down list select a number to identify the number of seconds e From the Retries drop down list select a number Note lf you want to return to the default settings in this dialog box click Restore Defaults On the Search tab modify how often the application performs a printer search from the Schedule Xerox Device Agent User Guide 21 Configuring the System 4 Advanced Communication Properties Communication Search Restore Defaults Schedule Never Every 1 Day s v Time 10 v 00
67. r or printer IP addresses or site settings to Xerox Services Manager It is not recommended that you change this setting however if necessary do the following Xerox Device Agent User Guide 15 Configuring the System 16 Note If your version of Xerox Device Agent does not contain the Corporation Security Mode tab it operates in Normal mode gt Synchronize Settings Schedule Printer Export Corporation Security Mode Normal Recommended In this mode the system contacts Xerox Services Manager daily Settings can be remotely changed without the need for onsite visits even when the polling schedules are switched off Locked Down in this mode besides printer related data synchronization there is no communication with Xerox Services Manager and settings have to be changed onsite Additionally the server and printer s IP addresses are not reported to Xerox Service Manager C Coe Select the Locked Down radio button d Click OK to close the Synchronize Settings dialog box Note lf you enter incorrect information or leave a required field blank at any time during the Configuration Wizard the application flags the incorrect field with an exclamation point When you hover over the exclamation point the application displays a brief message indicating the type of error such as Invalid Entry This field must be filled in You must fix the information before the application allows you to continue to the ne
68. r the frequency you wish to synchronize or Daily at and click the drop down arrows to set a specific time of day Note If you power down your computer at the end of the day do not set your schedule outside of business hours b Printer Export By default the application exports the printers and printer data that it finds to Xerox Services Manager From this export Xerox Services Manager obtains the printer model name and other data from the printer gt Synchronize Settings es Schedule Printer Export Corporation Security Mode Enable Printer Export This is the normal operation mode Skip Printer Export This is only recommended temporarily during account setup Note Enable Printer Export is the recommended setting and is selected by default If you select the Skip Printer Export radio button a warning message displays reminding you to enable the printer export after you have completed configuration c Corporation Security Mode By default the application contacts Xerox Services Manager daily and allows administrators to remotely change settings avoiding the need for on site visits If your corporation requires a higher level of security you can lock down the communication so that there is no communication to Xerox Services Manager except for printer data synchronization In this mode any setting changes require an on site visit and the application does not report any compute
69. ressions Color Level 3 Impressions Black Cyan Magenta LILII Yellow To sort the Printer List 1 2 Click any column header to sort by the column The list is sorted according to the column selected Note The Dashboard and List view default sort order is based on status alert severity To change the sort order go to the List view sort in a different order select one of the other filters and then go back to the Dashboard The sort order is no longer the default sort When you close the application the columns you select and order you specify are automatically saved for future viewing If necessary click f to return the List view to the default settings Using the Common Features The following features are common to both the Dashboard and List views Paging Controls Allow you to navigate easily through your printer list Filter Filter the displayed printers based on whether they are In Scope or Out of Scope Find Look for a specific printer using keyword search criteria The Paging Controls allow you to navigate through the printer list so that you can view a specific page number quickly Page 1of10 gt PD Xerox Device Agent User Guide 33 Using the Interface With the paging controls you can e Click to jump to the beginning or end of a list e Move forward or backward through each page in the list e See the total number of pages in the printer list There are two Filtering methods that yo
70. s Update Settings Update Preference Automatic When a new version is available It is installed automatically Prompt When a version is available you will be prompted to install the software Never You need to Check for Updates to see if there s a new version available Update Schedule Weekly Day Tuesday Time o8z 00r OK Cancel 2 Update the Preferences and Schedule as necessary Gathering Xerox Print Agent Data The application is capable of receiving information about direct printers from computers on the network If your version of the application offers this feature you can set communication between Xerox Device Agent and Xerox Print Agent Xerox Print Agent is a tool that can search for locally connected printers and report back to Xerox Device Agent with the meter reads for those printers Xerox Device Agent User Guide 75 Configuring the Settings To view and change the Xerox Print Agent settings 1 Click XPA A Cerlqe tc Wert C Abou Kerox Device Agent A Settings P ee 9 come beet VC Locs ina A Lecce int geet Doto aoe mg Xerox 2 Select the Enable check box if you want to initiate the communication between Xerox Device Agent and Xerox Print Agent and enable the other fields By default the communication with Xerox Print Agent is disabled 3 Enter a value in the text field to change the default By default Xerox
71. t complete a prompt displays asking you to stop the search or allow it to continue If you allow the search to continue any new printers are found and the current status displays on the left bottom corner of the screen A results screen displays the total number of printers found 40 Xerox Device Agent User Guide Add Printer Wizard Xerox Z Device Agent Enter Address Result xerox A Searching tor the specified printer Printer Search Last Search Search Settings Date Duration Total Printers New Printers Progress Working with Printers 5 17 2010 3 23 08 PM 00 0239 11 0 Completed 6 Click Finish The new printers are added to the printer list Adding a Direct Printer The Direct Printer Wizard allows you to add non networked printers that are directly connected to workstations via a USB 1 Connect a printer to your workstation 2 Select Actions gt Direct Printer Wizard The Direct Printer Wizard displays Direct Printer Wizard Xerox Device Agent gt Welcome In Progress Result xerox Search for Direct Printers This wizard is used to search for non networked printers that are connected directly to workstations via USB etc The credentials of the logged in user will be used to query the workstations If necessary additional credentials will be requested for other workstations These credentials will be discarded when the search comp
72. tage of paper that is covered by cyan Cyan Average Coverage Percentage of paper that is covered by magenta Magenta Average Coverage Percentage of paper that is covered by yellow Yellow Average Coverage Percentage of paper that is covered by black Black Usage Counter Summary i ty Page Count Number of pages that have been produced by the printer Page Count Number of pages produced by the printer since it was last powered on Since Power On Total Total volume generated by the printer based upon color and service Impressions Large Volume generated by the printer that were bigger than legal sized pages Impressions gt 8 5 x14 Sheets Number of pages generated by the printer Viewing the Usage Counter Details In the Usage Details tab you can check Usage Counter Details 54 Xerox Device Agent User Guide Working with Printers Note Not all features shown are available in all versions of the application Usage Counter Details This section contains secondary information about meters Xerox Device Agent User Guide 55 Synchronizing the Data synchronizing the Data Overview The Synchronize area allows you to e Synchronize data between the application and Xerox Services Manager e Change synchronization settings e Review registration status To ensure that printers are maintained at the correct levels of service you should regularly synchronize information with Xerox Services Manager To r
73. ter also the impact that alert conditions have on a service Viewing Transmitted Meters Usage The Transmitted Meters tab shows the latest usage meter counters that were transmitted to Xerox Services Manager This provides the ability to validate or cross reference that the printer meters values shipped to Xerox Services Manager or meters invoiced to a client Note These meter values are read only 52 Xerox Device Agent User Guide Working with Printers Transmission Status Last Synchronization 6 16 2012 10 47 41 AM Last Device Status Read 6 16 2012 10 59 30 AM Transmitted Meter Information Page Count Page Count since Power On Checking the Usage Summary In the Usage Summary tab you can check e Usage Statistics e Usage Counter Summary _ AD Xerox WorkCentre 3220 Page Count since Power On Total Impressions Black Impressions Color Impressions Fuji Xerox Meter 1 Fuji Xerox Meter 2 Fuji Xerox Meter 3 Fuji Xerox Meter 4 Level 1 Impressions Level 2 Impressions Level 3 Impressions Black Color Level 1 Impressions Color Level 2 Impressions Color Level 3 impressions Note Not all features shown are available in all versions of the application Xerox Device Agent User Guide 53 Working with Printers Usage Statistics ee re 2 Sided Percentage Percentage of pages generated that have been imaged on both sides of a sheet of paper Average Coverage Percen
74. ter reads you must perform a printer search to find the new IP address of the printer Changing the subnet mask on the host computer will not change the default subnet mask in the application without restarting the Ul and service Below is an example of this e The application is installed on a host with a subnet mask of 255 255 255 0 e Change search to display 255 255 255 0 as the default subnet mask for subnet searches e Host machine s subnet mask address is changed to 255 255 252 0 e The application continues to display 255 255 255 0 as the default subnet mask for subnet searches until the Ul and Service are restarted or the host is rebooted In the Proxy Server screen of the Registration section in the Configuration Wizard when you select Use Browser Settings Internet Explorer the application does not pre populate the Exception area with all bypass information from the browser as is expected The application only includes meter reads in CSV exports for printers when it has performed a Status Read In the Configuration Wizard if you select Default Search and click Next the application begins searching for printers If you decide that you want to switch to the No Search option after you make your selection the application does not stop the already running search Instead it finds the printers in the local subnet and displays them in the Dashboard view You have to manually delete the printers from the application by s
75. the Search Settings dialog box select Specified Search 2 Select Search Type gt Import Note To download a sample CSV file click Export Template If you need directions on how to format the CSV file select the instruction link to display a dialog box showing the possible format for the rows in the CSV file 3 When you are ready to import the csv file containing the discovery settings click Select File and then browse to and select the filet 4 Click OK to import the settings from the file Discovering SNMP v3 Devices As accounts become more security conscious they are enabling SNMP v3 This feature enables Xerox Device Agent to discover these devices so they can be managed Devices use one of two Authentication modes as well as a set of Keys or Passwords and it is important to understand what the device settings are before setting up a SNMP v3 Discovery To discover SNMP v3 1 Inthe Search Setting dialog box select Specified Search 2 Inthe Printer Search section select the SNMP v3 button on the top 3 Select Search Type gt Import This is the only supported option for SNMP v3 searches Note To download a sample CSV file select Export Template If you need directions on how to format the CSV file select the instruction link to display a dialog box showing the possible format for the rows in the CSV file or see the directions below 4 When you are ready to import the CSV file containing the discovery sett
76. tive When the Registration Server test passes click OK The dialog box closes and you are returned to the third screen in the Register the Account section Corfu ston Weed We oe Xerox Zz EGO A pr Accow t Depa ator Hey of St Accow t Reger ston Hey amp required MS ome Pes Not beer gt art rA roes Device Agent Wekorme gt Register the Account System Meme POLED OCIOSEAR 3007 Wed Search tor Printers Completed Led Account deget mon Ley rte Asect targ t xerox 11 Enter information in all the fields Do not change the Registration Server URL unless otherwise instructed 12 If you want to change the default synchronization settings click Synchronize 14 Settings The Synchronize Settings dialog box displays S Synchronize Settings Imes Schedule Printer Export Corporation Security Mode Every Hour s Daily at 143 v 55 v a Schedule Tab The application communicates with Xerox Services Manager according to the schedule During the communication the application obtains updates or changes to remote alert profiles submits meter reads and updates In Scope status of printers Xerox Device Agent User Guide Configuring the System Note If you choose to synchronize with Xerox Services Manager at a specific time each day the synchronization frequency cannot be set greater or less than 24 hours e Select one of the following Every and ente
77. to send to Xerox Service Manager This change takes place immediately You can exclude any of the following elements IP address Pv4 Address I IPv4 Subnet Address IPv4 Default Gateway Last Known IPv4 Address Pv6 Address 58 Xerox Device Agent User Guide IPv 6 Prefix Length Last Known IPv6 Address DNS Name MAC Address Queue Name System Name PX External Network Number IPX Address IPX Printer Server Name Printer Location System Contact Analog Fax Phone Number Customer Asset Number 4 Click OK Xerox Device Agent User Guide Synchronizing the Data 59 Configuring the Settings Configuring the Settings Overview The Settings screen allows you to view and select a variety of application configuration options for application actions such as search for printers and obtain printer status as well as other application functions To access the Settings screen e Click Settings from the left navigation pane A Cotquaes Wert C idot The aeon a searched fh praa Of 6 epee besa Neely Gecevered priera oe Sodod amp Pe prosa int VM 100 AM Working with the Views The Settings screen contains the following views e Search e Status Read e Local Alerts e Remote Alerts e Administrator e Languages 60 Xerox Device Agent User Guide Configuring the Settings e Updates XPA Xerox Print Agent e Logs Using the
78. u can access in both the Dashboard and List views e Scope e Manufacturing To filter by Scope e From the left navigation pane in the Filter section select Scope gt In Scope or Out of Scope _Y Filter Scope in Scope Out of Scope The list is now filtered based on your selection To filter by Manufacturing e From the left navigation pane in the Filter section select Manufacturing gt Xerox or Non Xerox _Y Filter Scope CE Manufacturer p a Xerox Non Xerox The list is now filtered based on your selection The Find feature allows you to search the list of printers based on the search criteria that you input The search encompasses the entire printer list and not just those printers that are on the displayed page in IP Address pf Page 1 off 0 Printers The drop down menu allows you to select the following types of search data e IP Address e Printer Model 34 Xerox Device Agent User Guide Using the Interface e Manufacturer e DNS Name Serial Number e Status e Location e Color Capable You can enter partial or complete strings to match the values except for Color Capable where you click Yes or No to find the devices accordingly To use the Find feature 1 Enter a search word or words in the Find field Select a find criterion from the drop down menu Click the magnifying glass icon The results display If necessary click to return the List view to the def
79. ucsancnsnastor 38 Adding Printers by IP Address or DNS Name ccccecceceeeeeee ees 38 Adding Multiple Printers cccccccsssecccseseecseeeecseeeeeseeeeesseeesseneeeeas 39 Xerox Device Agent User Guide iii Table of Contents Adding a Direct PrINTOT cicesccveesnanacesncepcyssacessanedsaneacensyncewdanabawsaeiecasaenaavesroaaees 41 STS TAG FANO eea a a 42 EXDOMING the Printer LiStsssssssiurisenis tocana anaa e EONA 42 Viewing Printer PropertieS ccccccccsssecceececeeeeceueeseeseeceusecsueeseeeessaeeenees 44 ONECKNO ME SIIS seesi e ESEE 45 Ch cking GOMSUINIADI CS issar ii aT 47 Viewing Printer Information ccccccecesseeeeeeeeseeeeseeeeeeeeeeeeesseeeesees 48 Understanding Printer Features cccccsseececeeseeeeeeseeseeeeseeeeeesees 50 Viewing Transmitted Meters USage ccccccsseecccseeeeeseeeeeseeseesaaeees 52 Checking the Usage SUMMALPY ccccccceeeeeeeeeeeeeeeeeseeeeeesaaeeeeesaaees 53 Viewing the Usage Counter DetallS cccccccseeeceeeeeeeeesaeeeeeesanees 54 Synchronizing the Aa iv ccs iicucicnarenctnnnevenrienveamerttanaraeeeias 56 OV CO EE EAE A A T A AAI AE N A A E 56 Using the Details View ccccccseccccsecccceeeecceeeeeceuececsuecesseneesssueeessuseessags 57 Using the Data ViOW cccccccccccseeeeceeeceseeeeeeseeeeeseueseesaeeesseeeesaeeeesaneeesags 58 Configuring the Settings carte reece teeters secre nc snp neeeereraeiemneev
80. uration Wizard after installation according to your site requirements to use the application The Configuration Wizard is divided into two sections e Register the Account Enables communication between the application and Xerox Services Manager e Search for Printers Allows you to find a printer or printers for the application to manage and monitor Using the Configuration Wizard This section describes the features you can construct with the Configuration Wizard Registering the Account In the Register the Account section you can e Enter the administrator name phone number and e mail address e Enter the application registration information e Modify the system name if applicable e Validate the default registration URL that is displayed and modify if necessary e Configure proxy server and security settings for Internet connectivity e Modify synchronization settings if applicable Starting the Wizard If you launch the application immediately after installation the Install Completed screen closes and the Configuration Wizard automatically starts If you did not launch the application immediately after installation you can access the Configuration Wizard in one of the following ways Double click the application icon on the desktop e Navigate to the program from the Start menu e Right click the tray icon in the System Tray and select Open Xerox Device Agent User Guide 11 Configuring the System
81. ures in the screenshot are available in all versions of the application 28 Xerox Device Agent User Guide Using the Interface Working with Tiles In the Dashboard view each printer is represented in a tile format Xerox WorkCentre Pro C wep3545 7433 sdi na xde3 44 444 444 44 TFN6839022 WRochesteriNew YorkWSA Up and Running In Scope Each tile contains Printer icon Displays a thumbnail representing the printer type Printer model Name of the printer Status icons displayed over a printer icon Describes the printer type DNS name Translates the domain name into an IP address Printer IP Address Network address of the printer Serial Number Serial number found on the physical printer Printer Status Status of the printer H and For In Scope printers they take you to the Xerox Services Manager customer facing pages SO you can order supplies or request service respectively In Scope Out of Scope Whether or not the printer is included in the Xerox service contract Notes If your version of the application does not distinguish between In Scope and Out of Scope printers you do not have access to this feature All newly found printers are Marked Out of Scope by default until the Xerox service contract is processed Indicator Bars for Primary Toner or Ink Levels Toner color and percentage text indicators for toner or ink colors if available cyan magenta yellow and black The toner or
82. xt screen A message displays indicating that the registration is in progress Cortaq retaon Word o ami wees wet uti mopurels D amp progress This cous ata cp bo 3 amutsa Xerox es va Device Progress Agent Qi Regie icoon Register De Account Search for Pristers Coenphetend xerox Xerox Device Agent User Guide Configuring the System As the application attempts to complete registration one of the three following statuses displays a Pending Registration The screen displays a warning indicating that Xerox Services Manager needs to approve your registration e Click Try Again to re attempt registration e f registration still remains pending contact your Xerox Support Representative b Failed Registration The screen displays an error icon and corresponding message asking you to verify that the information you entered matches the provided correct registration information e Click Try Again to re attempt registration e ifthe second registration attempt fails verify that you have the correct registration information e Ifthe key and URL are correct but your registration still fails contact your Xerox Support Representative c Successful Registration If the registration is successful the screen displays a green checkmark icon 4 hepa wher 6 yew epee ate hes tec Ceetet Meese pre Ged ly De fen ate be agent Sem fotos X DANT be Gacovered of Me Sef a ort
83. y If on the device it asks you to enter an Authentication Password and Privacy Password then put password in this field Authentication Key Password This is the same information that you entered in the Authentication field on the printer and is case sensitive Privacy Key Password This is the same information that you entered in the Privacy field on the printer and is case sensitive Xerox Device Agent User Guide Configuring the Settings Example of Xerox device and how to fill in the CSV file A Edit SNMP v3 Properties Administrator Account ___ Authentication MDS J Account Enabled Encryption DES Username Xadmin Authentication Password minimum 8 characters Privacy Password minimum 8 characters Confirm Authentication Password Confirm Privacy Password Select to save new password Select to save new password Based on this printer the line that would have to be entered into the CSV file would look like this 192 168 0 12 255 255 255 0 Xadmin MD5 Password Password01 Password02 Notes e Inthis example we are using the IP address of the printer so a comma is put at the beginning because the first element in the file is the DNS name which is not used in this example e Password01 is what would be put in the Authentication Password field and Password02 is what would be put in the Privacy Password field Example of a HP 4555 and how to fill in the CSV file Settings Ey Enable SNM Corfigur

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