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Terminal User Guide iCT250

1. 3 Press the GREEN button to print the totals 4 To reset the Waiter Totals press the GREEN button and the totals will be reset The terminal will now return to the READY prompt 26 End of Day Banking SYSTEM MENU Totals Print Function Codes Select Function TOTALS MENU Z Totals X Totals Waiter Totals EFT Print Waiter Totals Enter YES Clear NO WAITER TOTALS Reset Waiter Totals Enter YES Clear NO Banking should be carried out at the end of each business day once the last customer has left the premises This is to make checking credits and reconciliation with your bank statements easier Please note If your acquirer has set a cut off time for end of day banking please note the following To ensure that your statement totals balance it is important that you carry out your End of Day Banking before the cut off time set by your acquirer For information regarding these times please contact Customer Services 1 At the READY prompt press the MENU button twice The TOTALS option will be highlighted Press the GREEN button and the TOTALS menu will be displayed 2 Use the arrow buttons to view the available options and press the GREEN button when the End of Day option is highlighted You will then be asked to swipe the Supervisor Card or enter your Supervisor code 3 Press the GREEN button to proceed SYSTEM MENU Totals Print Function Codes Select Function End of Day Banking Z
2. and then press ENTER REFUND Origian Waiter ID and then press ENTER 5 You may be asked to key in the Waiter ID from the original transaction and press the GREEN button The transaction will now proceed as a normal sale transaction Please see Section 6 for information on how to complete a sale transaction 16 Pre Authorisation Please note this option is only available for certain types of business Please contact Customer Services for further information Where there is the likelihood of a large value transaction such as a hotel or car hire bill a Page 18 pre authorisation transaction for the expected value can be made If following a pre authorisation transaction the value of the transaction increases e g as a result of an extended stay at an hotel a further pre authorisation may be required 1 At the READY prompt press the MENU button TRANSACTION MENU Refund Using the le key highlight PRE AUTH and then press Purch with Cashback the GREEN button Pre Auth 2 Key in the amount of the transaction and press the GREEN button or insert swipe the customer s card and then key in the transaction amount If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button 3 Key in the amount of the transaction and press the PRE AUTH GREEN button Key in Amount an
3. 1 Ensure the telephone line is connected to the terminal and to the wall socket and then press the GREEN button If your terminal is connected via a direct line select NO by pressing the YELLOW button 2 If it is connected to a Switchboard PABX select YES by pressing the GREEN button 3 If you selected the Switchboard PABX option key in Key in the Number used to get the number used to get an outside line often 9 and then an Outside Line press the GREEN button and then press ENTER 4 If your telephone line has Call Waiting or 1571 press the GREEN button Does the Tel Line have Call Waiting or 1571 Enter YES Clear NO PLEASE NOTE If you have Call Waiting and select NO when prompted the terminal will be unable to dial for authorisation when a call message is waiting 5 Key in your Merchant Number and press the GREEN Terminal Installation button Key in Merchant No The terminal will start to dial the Host computer and a and hen press ENER number of communication messages will be displayed Terminal Installation 6 The terminal may then contact any card acquirers it is Connecting to lt Acquirer Name gt configured to accept Further communication messages Please Wait will be displayed Page 6 7 An installation report will then be printed displaying the card types that your terminal will accept READY Merchant Number 12345678 8 Finally the terminal will dial the Host computer to rep
4. 5 2 10 3 15 4 20 5 Other Select a Fixed Percentage from the available options or select OTHER to key in the an amount Total Customer to Confirm Total Press ENTER to assist 14 Purchase with Gratuity Restaurants PLEASE NOTE This option is only available for certain types of business Please contact Customer Services for further information 1 At the READY prompt either key in the transaction READY amount and then press the GREEN button or swipe Merchant Number insert card in the terminal and then key in the transaction 12345678 amount If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button SALE 2 The terminal will check the card Checking Card Please Wait Page 16 3 Your terminal may prompt you to enter the Waiter ID If so enter the relevant Waiter ID and press the GREEN button You may also be prompted to enter the table number Please see Section 28 for more information on Waiter ID s 4 The customer will be asked to confirm the amount They should press the GREEN button to accept or the YELLOW button to reject SALE Key in lt Waiter Prompt gt lt Waiter ID gt and then press ENTER Amount Customer to confirm Amount Press ENTER to assist If the customer rejects the amount the customer
5. Adding an Individual Waiter ID and select Change Name from the WAITER SETUP menu Now proceed as follows 1 To change a Waiter Name key in the Code of the Waiter CHANGE N A ame that requires change and then press the GREEN button Key in Code to Change and then press ENTER 2 Amend the Waiter Name by using the RED and YELLOW buttons to erase letters Please refer to Section 5 of this CHANGE Name guide for instructions on how to enter letters Press the Key in Waiter s Name GREEN button and the terminal will return to the Waiter lt existing name gt Setup Menu and then press ENTER Creating Default ID s When using the Create Defaults option the terminal automatically creates numbered Waiters from 1 to 99 instead of named Waiters Follow steps 1 to 6 of Section 28 Adding an Individual Waiter ID and select Create Defaults from the WAITER SETUP menu If Waiters do not yet exist CRENTE Dolau When asked whether you would like to create defaults Are You Sure on your terminal press the GREEN button to accept To decline press the YELLOW button Enter YES Clear NO If Waiters already exist If Default Waiters exist on your terminal and you wish to add a named waiter this screen will be displayed You MUST delete a Default Waiter before a named waiter can Waiters Already Exist Delete ALL if you wish to remove existing IDs be added Press the GREEN ENTER button Press ENTER Page 28 29 How to Change the Dat
6. It has been known for the amount of 2 000 00 to be keyed instead of 200 00 A code is then obtained for the 200 00 but the cardholder is debited for the keyed amount of 2 000 00 Always check your bank statement on a regular basis to ensure you are receiving your credits and that the amounts are correct Remember to reconcile the terminal each day as this will generate all the funds to your bank account You will not be credited with Z Totals as these are running totals for your records and do not generate funds to your account Keep your copy transaction slips in a safe place There may be occasions when you are asked to provide copies of these Please ensure that Refund transactions show as REFUND ACCEPTED If the terminal prints the message Totals not Agreed when you carry out your End of Day Banking please contact the Helpdesk If Stored is printed on your End Of Day report please contact the Helpdesk Page 31 34 Miscellaneous Prompts Below are explanations for some of the common prompts displayed by the terminal PROMPTS CAUSE REASON REMEDY Call Auth centre Call Helpdesk Not Authorised Referral Unable to Authorise Unable to Connect Date July 2012 Released for UT4 13 10 Page 32 Assistance required Assistance required The card issuer has declined to authorise the transaction Assistance required Transaction declined by the card Terminal not connecting to
7. at even speed The speed of the card swipe should not be too slow as this can sometimes cause problems when the terminal is reading the card PLEASE NOTE It is important to swipe cards correctly through the terminal so that they can be read by the card reader Page 8 Application Selection Some cards support multiple card schemes and during the transaction flow the cardholder may be required to choose which card scheme to use At this time you should hand the terminal to the Cardholder The cardholder should press the YELLOW button to scroll lt Transaction Type gt through the options and then press the GREEN button to Pay with select the appropriate one lt Application Name gt Enter YES Clear NO Please refer to Section 6 of this guide for instructions on how to complete a Sale Using the Menus The Transaction Menu enables you to perform a transaction on the terminal At the READY prompt press the MENU button Refund The first option on the list will be highlighted with Cashback The actual options shown may differ from those shown here PLEASE NOTE Only three options can be displayed on the terminal screen at any one time Use the Ta keys to view the available options Press the GREEN button to select a highlighted option The terminal will return to the READY display if no option is selected within 30 seconds The System Menu enables you to perform an administration function on the terminal
8. e g Telephone wall socket PBX etc Under no circumstances must the PSTN cable be inserted into the RS232 ports Take due care when attaching cables Page 3 External Cables DO NOT use any other external cables and or cable lengths must be less than 3 metres long other than those specified and or supplied by the manufacturer Ensure all cables are routed to prevent damage or accidental contact MODEM General Description The Terminal has an integral modem that allows the Terminal to transfer transaction data to card companies host computer systems The internal modem supports CCITT V22bis V22 V21 V32 V32bis V34 data transfer protocols It has an automatic dialling facility Disclaimer This equipment has been designed for connection to the local Public Switched Telephone Network PSTN The apparatus must not be subjected to any modification in any material way unless authorised by Ingenico Nor must it be used with Internal Modem Software that has not been formally accepted by the manufacturer External control Software or external control equipment which causes operation of the modem or associated call set up equipment to contravene the requirements of the PSTN Network Systems to which the Modem may be connected This Modem is only approved for connection to the following telecommunications systems 1 The Public Switched Telephone Network PSTN 2 Any equivalent service run by any Licensed Telecommunications Network
9. host via a telephone line Call the Authorisation Centre on the number displayed by the terminal Once you have spoken to the Authorisation Centre press the GREEN button and follow the prompts displayed by the terminal Please contact your Helpdesk Ask the customer to pay by some other means and press the YELLOW button Call the Authorisation Centre on the number displayed by the terminal When the call is answered quote the referral message and your Merchant Number Ask the customer to pay by some other means and press the YELLOW button Check the telephone line is connected properly Call the Helpdesk for guidance DIV434693A COPYRIGHT 2012 Ingenico UK Ltd ALL RIGHTS RESERVED Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KYT1 9JU Part Number DIV434693A COVER
10. i Totals 2 Using the key to highlight the Select Function Print Function Codes option and then press the GREEN button Select Function 3 Enter the number 40 and then press the GREEN button 4 Swipe the Supervisor Card or enter your Supervisor code 5 If you want to proceed to the Waiter Setup menu press the GREEN button If not press the YELLOW button to return to the READY prompt EFT Waiter Setup Enter YES Clear NO 6 Using the key highlight Add and then press the Add Delete Print ange Name Delete All Create Defaults 7 Your terminal will automatically allocate the next ADD Waiter Code nn available Waiter ID Key in the text name description and Key in Waiter s Name press the GREEN button this field is limited to 10 aaaaaaaaaa characters and then press ENTER Please refer to Section 5 Entering Letters of this guide for instructions on how to enter letters A total of 99 waiters can be added Page 27 Deleting a Waiter ID Follow steps 1 to 5 above and select Delete from the WAITER SETUP menu now proceed as follows 1 Key in the Waiter ID code that is to be deleted and then press the GREEN button DELETE Waiter Key in Code to Delete and then press ENTER 2 If you want to proceed to delete the Waiter press the DELETE Waiter nn GREEN button lt name gt If not press the YELLOW button Enter YES Clear NO Changing a Waiter ID Follow steps 1 to 5 of Section 28
11. letters have been removed Then re key the correct entry Once all the numbers or letters have been entered press the GREEN button to accept the entry 6 Sale Inserting a Card 1 Depending on your terminal s configuration you will initiate a sale transaction either by keying in the transaction amount or else inserting or swiping the customer s card If your terminal is set up for amount entry first and you insert the customer s card from the READY prompt the message REMOVE CARD PLEASE will be displayed on the terminal If the customer s card has been swiped please see Section 7 Sale Swiping a Card 2 The terminal will check the card If the customer presents a card which supports multiple card schemes they may be required to choose which card scheme to use 3 Enter the amount of the transaction and then press the GREEN button If you make a mistake press the YELLOW button and re enter the correct amount Your terminal may be configured to allow Cashback if required press the GREEN button If Cashback is not required press the YELLOW button and continue from step 4 below If Cashback was required enter the Cashback amount and press the GREEN button If Cashback is not configured continue from step 4 below Page 10 READY Merchant Number 12345678 SALE Checking Card Please Wait SALE Key in Amount 0 00 and then press ENTER SALE Cashback Enter YES Clear NO PWCB Key in
12. since the last Z Totals were performed Once Z Totals have been completed the totals within the terminal are reset to zero X Totals will also be reset Z Totals are not connected to your Banking totals 1 At the READY prompt press the MENU button twice The TOTALS option will be highlighted Press the GREEN button and the TOTALS menu will be displayed 2 Use the Le key to view the available options and press the GREEN button when the required option is highlighted 3 You will then be asked to swipe the Supervisor Card or enter your Supervisor code 4 Press the GREEN ENTER button to proceed or the YELLOW button to cancel 5 The terminal will print the report Press the MENU button if you wish to reprint the report If not press the GREEN button and the terminal will return to the READY prompt Page 24 SYSTEM MENU Totals Print Function Codes Select Function TOTALS MENU End of Day Banking Z Totals X Totals EFT X Totals or Z Totals Enter YES Clear NO Tear Off TOTALS RECEIPT Press ENTER if OK Press Menu to Reprint 25 Waiter Totals 1 At the READY prompt press the MENU button twice The TOTALS option will be highlighted Press the GREEN button and the TOTALS menu will be displayed 2 Use the arrow buttons to view the available options and press the GREEN button when the Waiter Totals option is highlighted You will then be asked to swipe the Supervisor Card or enter your Supervisor code
13. then contact any acquirers it is Terminal Installation configured to accept Further communications messages Connecting to will be displayed lt Acquirer Name gt Please Wait 3 An installation report will then be printed displaying the card types that your terminal will accept READY Finally the terminal contact the Host computer to report Merchant Number the successful installation 12345678 Page 7 4 Installation is now complete and the terminal will display the READY prompt Your terminal is now ready for use Check the date and time on your terminal if this needs to be corrected refer to Section 29 of this guide for details on how to do this 5 Using the Terminal Inserting a Chip Card into the Terminal The card should be inserted into the terminal with the chip facing uppermost The terminal can detect if a chip card has been swiped as a magnetic card If the card has not been inserted previously it will prompt you to insert the card If the card is inserted the wrong way or there is a problem with the chip the terminal will prompt for the card to be removed and inserted again The terminal will prompt you when the card is to be removed Swiping a Card The card should be swiped with the black magnetic stripe facing the terminal and running along the bottom of the card Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card is swiped
14. transaction log for the selected acquirer press the GREEN button If not press the YELLOW button SYSTEM MENU Totals Print Function Codes Select Function Key in Function Code and then press ENTER Print Transaction Log lt Acquirer Name gt Enter YES Clear NO Page 29 4 Press the GREEN button again and the transaction log for Print Transaction Log that acquirer will be printed It will show the previous 20 Continue transactions for that acquirer Step 3 and 4 will repeat for each acquirer Enter YES Clear NO Once all have been printed press the GREEN button and the terminal will return to the READY prompt 31 How to Change a Paper Roll 1 Hold the terminal securely in one hand With the other hand and by using two fingers lift the printer cover release as shown Fully open the printer cover and remove the old roll of paper 2 Unstick the end of the new roll Leaving the end free hold the paper roll and carefully place into the printer compartment 3 Holding the free end of the paper and your terminal close the printer cover carefully and push firmly until it locks 4 While your terminal is displaying the idle screen press and hold the YELLOW button to ensure that the paper feeds correctly Only paper rolls that are 57mm wide and 40mm in diameter can be used in your terminal Attempting to fit rolls of a different size may damage your terminal Insuring the Terminal Although you rent your t
15. Cash Amount 0 00 and then press ENTER 4 The customer should enter their PIN As they do so asterisks will appear on the screen If numbers are entered incorrectly during this process use the YELLOW button to delete and then re key the correct PIN 5 The terminal will now dial for authorisation and a number of messages will appear on the screen 6 The terminal will now print a receipt which the CUSTOMER must retain for their records 7 Tear off the receipt and press the GREEN button to continue Should you require a reprint of the receipt press the MENU button 8 You will now be prompted to remove the customer s card The terminal will then print a MERCHANT receipt which must be kept for your records Amount 25 00 PIN Cardholder to key PIN Enter OK Clear REKEY SALE AUTH CODE nnnnn lt Acquirer Name gt Printing CUSTOMER RECEIPT Please Wait Tear Off CUSTOMER RECEIPT Press ENTER if OK Press MENU to Reprint SALE Please Remove Card Printing MERCHANT RECEIPT Please Wait Tear Off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint 9 Press the GREEN button and the terminal will return to the READY prompt If a re print is required press the MENU button PLEASE NOTE Depending on the terminal configuration the full card number may not be printed on the receipts 7 Sale Swiping a Card 1 The customer should hand their card to you to swipe through the termin
16. Function Codes Select Function EFT Set Referral Password Enter YES Clear NO Page 13 If this is the first time the Password has been set please enter 0000 and then press the GREEN button If the code is to be reset key the current code and then press the GREEN button Enter a new Referral Password and then press the GREEN button Re key the new Referral Password to confirm and then press the GREEN button The terminal will print a receipt to confirm the Password has been changed and will return to the READY prompt 10 Refund 1 At the READY prompt press the MENU button 2 Using the r her highlight REFUND and then press the GREEN button 3 Either key in the amount of refund transaction and then press GREEN button or swipe insert card in the terminal and then key in the refund amount If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button The terminal will check the card If a customer presents a card that supports multiple card schemes they may be required to choose which card scheme to use Enter Current Referral Password and then press ENTER Enter New Referral Password and then press ENTER Confirm New Referral Password and then press ENTER READY Merchant Number 12345678 TRANSACTION MENU Refund Purchase with Cashback Forc
17. Operator 3 Private Branch Exchange PBX extensions being a Branch Telecommunications System operating under a license 4 The Modem is not suitable for shared service or 1 1 carrier systems nor as an extension to a payphone PLEASE NOTE It cannot be guaranteed that the Modem will operate correctly under all possible conditions of connection to PBX s Any cases of difficulty should be referred in the first instance to Ingenico Connection The modem is connected to the PSTN via a standard plug and flexible cord which requires a suitable compatible socket and adaptor if required Terminals connected to phone lines where a broadband service is present must be connected through an ADSL microfilter Dialling This modem is suitable only for connection to direct exchange and or PBX lines which provide Dual Tone Multi Frequency DTMF dialling facilities Ringer Equivalence Number REN To determine the total number of items of apparatus that should be connected simultaneously to an exclusive PSTN line the total REN values of each of the items of apparatus connected to the line should not exceed the maximum REN value 4 0 This value includes any Network operator provided instrument each of which is assumed to have a REN value of 1 0 unless otherwise marked Page 4 3 Declaration of Conformity The CE marking indicates that the EFT930G complies with the requirements of European Directive 1999 5 EC of 9th March 1999 on Radio and Telec
18. Press CLEAR to Decline To decline the transaction press the YELLOW button and a void receipt will be printed for the customer Press the GREEN button again and a void receipt will be printed for your records 19 Reversal You can reverse the last previously authorised Sale or Refund transaction provided the reversal is carried out within 30 seconds of completing the original transaction 1 At the READY prompt press the MENU button TRANSACTION MENU Refund Using the key highlight REVERSAL and then press Duplicate Receipt the GREEN button Reversal 2 The terminal will dial the authorisation centre and display the message CONNECTION MADE The terminal will REVERSAL now confirm the reversal is successful and print a receipt Dialling lt Aquirer Name gt 3 Tear off the receipt and give this to the customer as a copy of the transaction Press the GREEN button The terminal will now print a copy of the receipt for you to retain for your records Press the GREEN button and the terminal will return to the READY prompt If a reprint is required press the MENU button 20 PIN Entry Failure If an incorrect PIN has been entered the terminal Incorrect Re enter will display INCORRECT RE ENTER PIN pincer Cardholder to key PIN The cardholder should enter their PIN again and Enter OK Clear REKEY press the GREEN button Page 22 The cardholder has three attempts to enter their PIN after PIN TRIES EXCEEDED which the termin
19. Select the System Menu by following the instructions below At the READY prompt press the MENU button until the System Menu is displayed Other menu options may SYSTEM MENU appear before after depending on your configuration Totals Print Function Codes Use the Ta keys to view the available options Select Function and press the GREEN button when the required option is highlighted READY Throughout the transaction flows in this guide all your Merchant Number instructions are denoted by this unshaded display 12345678 All instructions to be carried out by the customer are denoted by this shaded display At this time you should return the terminal to the customer and ask them to Amount 55 00 x R PIN follow the instructions displayed Cardholder to key PIN Enter OK Clear REKEY Page 9 Entering Letters You may need to enter letters using your terminal Most numeric buttons have alphabetical characters allocated to them e g the number 2 button has A B and C allocated to it e g the number 5 button has J K and L allocated to it To enter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required To enter the next letter you must select the relevant number button again To enter a space press the 0 button followed by the MENU key If a mistake is made when entering numbers or letters press the YELLOW button until the incorrect numbers or
20. Totals X Totals EFT End of Day Banking Enter YES Clear NO Page 25 4 You will now have the choice of selecting totals for ALL card types or selecting those card types you wish to bank sr types to be anke Press ENTER for ALL 5 Press the GREEN button to reconcile ALL card types and Press CLEAR to SELECT the terminal will contact each acquirer before printing the report or press the YELLOW button to select the acquirers you wish to reconcile Please Note This screen will only be displayed if your terminal is set up with more than one acquirer 6 You will now be shown a list of the individual acquirers Press the GREEN button to reconcile an acquirer or press the YELLOW button if you do not want to reconcile a particular acquirer End of Day Banking Bank lt acquirer gt Enter YES Clear NO 7 Once the desired acquirers have been selected the terminal will dial the selected acquirers You will be prompted to wait while the terminal prints a banking report 8 After all acquirers have been banked tear off the receipt and press the GREEN button The terminal will return to the READY prompt Please note If Stored or Session Totals Not Agreed is printed on your End of Day receipt please contact Customer Services 27 Entering Function Codes There may be occasions when you have further requirements of your terminal These can be met through the use of Function Codes 1 At the READY pr
21. action PLEASE NOTE The full card number may not be printed on the merchant s receipt depending on the terminal configuration 12 Cash Advance This option is only available for certain types of business Please contact Customer Services for further information PLEASE NOTE Only certain types of credit cards allow Cash Advance 1 At the READY prompt press the MENU button READY Merchant Number 12345678 2 Using the highlight CASH ADVANCE and then press the GREEN button Cash Advance Force Refund Page 15 3 Either key in the transaction amount and then press the GREEN button or swipe insert card in the terminal and then key in the transaction amount Cash Advance Key in Amount and then press ENTER If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button The transaction will now continue as a normal sale transaction Please refer to Section 6 of this guide for how to complete a Sale transaction 13 Add Gratuity as a Percentage If the terminal is configured for gratuity this can be added as a percentage of the total or as an actual value Press the GREEN button if a gratuity is to be added Amount Customer to Enter a Gratuity Press ENTER If gratuity with percentage is enabled the following screen will be displayed Gratuity Percentage 1
22. al 2 Once the card has been swiped the terminal will check the card You may be prompted to confirm the last four digits of the card number Key in the last four numbers from the customer s card and then press the GREEN button READY Merchant Number 12345678 Key in last 4 digits of Card Number and then press ENTER Page 11 3 Enter the amount of the transaction and then press the GREEN button If you make a mistake press the YELLOW button and enter the correct amount FOR CASHBACK PLEASE REFER TO PAGE 11 4 The terminal will now dial for authorisation and a number of messages will appear on the screen 5 The terminal will print a Merchant receipt tear this off and ask the customer to sign it 6 Check the signature and if it is OK press the GREEN button and a Customer receipt will be printed If the signature is not OK press the YELLOW button and the transaction will be cancelled 7 The terminal will now print the Customer receipt 8 Pass this receipt to the Customer for their records 9 The transaction is now complete and the terminal will return to the READY prompt 8 Voice Referrals SALE Key in Amount and then press ENTER SALE AUTH CODE nnnnn lt Acquirer Name gt Tear Off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint SALE Signature OK Printing CUSTOMER RECEIPT Please Wait Tear Off CUSTOMER RECEIPT Press ENTER if OK Press MENU to Reprin
23. al will display the message PIN TRIES Contact Card Issuer EXCEEDED RETURN TERMINAL Do NOT Remove Card If this message is displayed the customer will need to contact their card issuer PIN TRIES EXCEEDED Press ENTER to Continue with Signature The transaction will continue and seek authorisation with a signature verification Press the GREEN button to continue the transaction 21 Cancelling Transactions 1 CANCELLING BEFORE AUTHORISATION A transaction can be cancelled at any time before authorisation has been obtained Press the RED button The terminal will display CANCELLED and print a receipt for the customer which will be marked as cancelled Then press the GREEN button and the terminal will print a merchant receipt for your records Press the GREEN button again and the terminal will then return to the READY prompt 2 CANCELLING AFTER AUTHORISATION BUT BEFORE COMPLETION When carrying out a swiped transaction and the transaction requires cancelling after authorisation has been obtained but before the transaction has been completed press the YELLOW button at the SIGNATURE OK prompt to select NO and reject the signature The transaction will be cancelled and a void receipt will be printed 3 CANCELLING AFTER COMPLETION OF A TRANSACTION If the transaction requires cancelling after the transaction has been completed a REVERSAL or a REFUND will need to be performed Please refer to Section 30 for Reversal or Sect
24. beyond payment Terminal User Guide iCT250 Contents Section GO UO YS WWWWWNNNNNNNNNN dd sss esas asso BYNASYRNARAARWNASSHNAUERWNAS Title Introduction Important Safety Instructions Declaration of Conformity Installing the Terminal Using the Terminal Sale Inserting a Card Sale Swiping a Card Voice Referrals Setting the Referral Password Refund Purchase with Cashback Cash Advance Add Gratuity as a Percentage Purchase with Gratuity Restaurants Refund with Gratuity Pre Authorisation Completion Key Entering Card Details and Mail Order Transactions Reversal PIN Entry Failure Cancelling Transactions Clearing Mistakes Printing Duplicate Receipts X and Z Totals Waiter Totals End of Day Banking Entering Function Codes Waiter ID s Restaurants How to Change the Date and Time How to Print a Transaction Log How to Change a Paper Roll Security Warning Notice Helpful Hints Miscellaneous Prompts Page 1 1 introduction This guide will detail how you install and use your ICT250 terminal including Safety Instructions and instructions on transaction processing printing reports and general maintenance of the terminal 2 Important Safety Instructions Upon receipt of your terminal you should check for signs of tampering of the equipment It is strongly advised that these checks are performed regularly after receipt You should check for example that the keypad is firmly in place that
25. d then press ENTER The transaction will now continue as a normal sale transaction Please refer to Section 6 for information on how to complete a sale transaction 17 Completion Please Note If the final bill is more than the total pre authorised amount a further pre authorisation may be required for the difference which must be obtained prior to carrying out the completion transaction This wil be completed automatically by the termianl The following procedure will complete a pre authorised transaction when the final amount is confirmed with the customer 1 At the READY prompt press the MENU button TRANSACTION MENU Pre Auth Using the V r key highlight COMPLETION and then press START ie ai 2 Key in the amount of the transaction and press the COMPLETION GREEN button or insert swipe the customer s card and Key in Final Amount then key in the transaction amount and then press ENTER 3 You will then be prompted to enter the last COMPLETION pre Authorised code and press the GREEN button Key in Last Pre Auth Code The transaction will now continue as a normal sale and then press ENTER transaction Please refer to Section 6 for information on how to complete a sale transaction Page 19 18 Key Entering Card Details and Mail Order Transactions You may need to key enter a customers card details if their card is faulty or if you are entering a mail order transaction where the customer is not present A Ma
26. e Sale REFUND Insert or Swipe Card to continue or press Cancel key REFUND Key in Amount or press Cancel key SALE Checking Card Please Wait You may be prompted to either swipe your Supervisor Card or key in your Supervisor code PIN entry is not required on refunds The transaction will proceed as a signature verified sale Please refer to Section 6 of this guide for instructions on how to complete a Sale Page 14 11 Purchase with Cashback This menu option only needs to be used to provide Cashback when normal Sale transactions are performed with a gratuity Selecting this option allows a transaction to be carried out with Cashback instead of with gratuity PLEASE NOTE Only certain types of debit cards allow Purchase with Cashback 1 At the READY prompt press the MENU button READY Merchant Number 12345678 m OE TRANSACTION MENU 2 Using the key highlight PURCHASE WITH Refund CASHBACK and then press the GREEN button Sale Purch with Cashback 3 Either key in the sale amount and then press the GREEN PWCB button or swipe insert card in the terminal and then key Key in Sale Amount in the sale amount and then press ENTER 4 Key in the amount of cashback required and then press PWCB the GREEN button Key in Cash Amount and then press ENTER The transaction will now continue as a normal sale transaction Please refer to Section 6 of this guide for how to complete a Sale trans
27. e and Time The terminal has a built in clock which maintains the current date and time If necessary you can also change the date and time manually 1 At the READY prompt press the MENU button twice Use the key to view the available options and press the GREEN button when the Select Function option is highlighted 2 Key enter the number 30 and press the GREEN button You will then be asked to swipe the Supervisor Card or key in your Supervisor code 3 The current date will be displayed Re key the correct date and press the GREEN button 4 The current time will be displayed Re key the correct time and press the GREEN button The terminal will return to the READY prompt SYSTEM MENU Totals Print Function Codes Select Function Key in Function Code and then press ENTER SET DATE TIME Enter Current Date dd mm yy and then press ENTER SET DATE TIME Enter Current Time hh mm and then press ENTER 30 How to Print a Transaction Log This function allows you to print a log of your last 100 transactions should the need arise for example to check any financial discrepancies 1 At the READY prompt press the MENU button twice Use the key to view the available options and press the GREEN button when the Select Function option is highlighted 2 Key enter the number 16 and press the GREEN button You will then be asked to swipe the Supervisor Card or key in your Supervisor code 3 To print a
28. erminal for a monthly charge it is strongly recommended that you insure the terminal against loss or damage to a value as recommended by your acquirer 32 Security Warning Notice This terminal is used for the secure transfer of funds using credit and debit cards As such it is designed as a high security device Page 30 Should you suspect that the terminal might have been removed stolen or apparently modified or replaced then you should advise your Bank immediately and stop using the terminal until advised by the Bank accordingly This is to protect both your business and also the persons who have or will continue to use your terminal Please be vigilant at all times and check your terminal regularly 33 Helpful Hints Terminal Tips Your terminal unit should be left in your retail premises and plugged into a 24 hour power supply and telephone line at all times If the terminal display is blank ensure the terminal is plugged into the power supply If you have poor quality printing change the paper roll Keep your Supervisor card in a secure place Anyone with access to this card may perform un authorised refunds If your terminal is configured for Supervisor code do NOT write this down or give this to anyone Financial Tips Always check you have keyed in the correct amount before going ahead with the transaction If you are referred for an authorisation code read the amount from the slip to ensure you have the correct amount
29. he card 11 The terminal will then print a MERCHANT receipt which should be retained for your records If the receipt has not printed correctly press the MENU key to re print the receipt 12 Press the GREEN button and the terminal will return to the READY prompt Page 17 15 Refund with Gratuity 1 At the READY prompt press the MENU button l Refund Using the key highlight REFUND and then press Sale Refund the GREEN button Force Sale 2 Key in the total amount including any gratuity and press REFUND the GREEN button or insert swipe the customer s card and Insert or Swipe Card then key in the total amount to continue or press Cancel key If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button The terminal will check the card If the customer presents a card that supports multiple card schemes you may be required to choose which card scheme to use You may also be prompted to swipe the Supervisor Card or key in your supervisor code REFUND 3 If a gratuity has been added press the GREEN button Key in TOTAL Amount If no gratuity has been added press the YELLOW button and then press ENTER 4 If a gratuity has been added enter the amount of the REFUND 7 gratuity and press the GREEN button GRATUITY Added Enter YES Clear NO REFUND Key in GRATUITY
30. hen prompt you to do the following Post Code i e EH11 9YE would be entered 119 gt Enter the numeric digits from the customer s and then press the GREEN button 29 High Street would be entered 529 and then gt Enter the customer s house number i e Flat 5 press the GREEN button 10 The terminal will now dial out for authorisation and the authorisation code will be displayed Press the GREEN button lt transaction type gt Key in Security Code and then press ENTER Key in Numerics From The Post Code and then press ENTER Key in First Five Digits Of the Address and then press ENTER lt transaction type gt AUTH CODE nnnnn lt Acquirer Name gt press ENTER Page 21 The terminal will display the results of the address check and the result will be printed on the merchant receipt The security message will advise the response for any information entered at the Security Code Address and Post Code prompts ALL MATCH All data entered is correct SEC CODE MATCH ONLY Only the Security Code is correct ADDRESS MATCH ONLY Only the Address is Correct NO DATA MATCHES None of the data entered is Correct DATA NOT CHECKED The data has not been checked 11 To accept the transaction press the GREEN button and AUTH CODE nnnnn a customer receipt will be printed Press the GREEN button lt security messages gt again and this will print a copy of the receipt for your Press ENTER to Accept records
31. ified for use with this Terminal may be used e Since this product does not have a disconnect device ON OFF switch the Terminal and Power Supply must be installed near a suitable power socket which is easily accessible e In the event of a hazard or malfunction the Power Supply Unit should be switched off at the socket before being unplugged from the mains e The power supply output lead should only be plugged into the product power input socket e The power supply will provide adequate power for the Terminal The user should ensure that all other auxiliary apparatus drawing power from the host does not overload the power supply e Operate only a from a power source as specified on the Power Supply Unit A damaged mains cord if not a replaceable type or low voltage secondary input lead cannot be replaced by the user the unit must be returned to the authorised service agent for essential repairs and or replacement Connections Interconnection to other equipment via the externally accessible ports on the Terminal must only be made as follows Power Supply Input Operates at Safety Extra Low Voltage SELV Connect only to an Ingenico approved Power Supply CE Marked specified for use with the Terminal Port s 6 way The RS232 type port s operate at SELV and must only be connected to a module of the same type ie SELV Public Switched Telephone Network PSTN Line 6 Way MUST only be connected to a PSTN socket
32. il Order Transactions Begin at Step 1 if you are performing a Mail Order Transaction B Card Read Failure or Key Card Number Begin at Step 2 if You have swiped a customer s card at the READY prompt and the terminal displays CARD READ FAILURE OR If you have selected the Sale option from the Transaction menu and unsuccessfully swiped the card three times and the terminal displays Key in Card Number 1 At the READY prompt press the MENU button Use the Let key to view the available options and press the GREEN button when the required option is highlighted 2 Key in the amount of the transaction and then press the GREEN button or key enter the customer s card number when you see this prompt The card number will be displayed as it is keyed in 3 The terminal will check the card number Key in the card expiry date and press the GREEN button 4 You may be asked to enter the start date or issue number from the card Enter them as they appear on the card and press the GREEN button 5 If the customer is present press the GREEN button If this is a mail order transaction press the YELLOW button and proceed from step 9 below Page 20 TRANSACTION MENU Refund Sale Purch with Cashback lt transaction type gt Insert or Swipe Card to continue lt transaction type gt Key expiry date MMYY and then press ENTER lt transaction type gt Key start date MMYY and then press ENTER lt transac
33. ion 10 for Refund PLEASE NOTE Reversal transactions can only be carried out within 30 seconds of the transaction taking place 4 CANCELLING THE TRANSACTION BY THE CUSTOMER If the customer selects to cancel a transaction they will be asked to confirm if they wish to do so and return the terminal You should then remove their card and press the GREEN button and the terminal will print out a receipt for the customer and one for your records 22 Clearing Mistakes If a mistake is made when entering numbers or letters press the YELLOW button until the incorrect numbers or letters have been removed or press the RED button to erase all input Now re key the correct entry Page 23 23 Printing Duplicate Receipts At the READY prompt press the MENU button Use the key to view the available options and press the GREEN button when the Duplicate Receipt option is highlighted 2 Press the GREEN button to print a duplicate receipt It is not an exact copy of either a customer or merchant receipt and has Duplicate Receipt printed on it 24 Xand zZ Totals TRANSACTION MENU Print Chip Data Reversal Duplicate Receipt EFT Duplicate Receipt Enter YES Clear NO X Totals can be printed at any time throughout the day and give a sub total of all transactions performed X totals do not reset the totals within the terminal Z Totals show the total of all transactions processed through the terminal for each card company
34. nings Do Not allow anything to rest on the power or telecomm cords and ensure all cables are routed to prevent damage or accidental contact Do Not continue to operate the equipment if you are in any doubt about it working normally or if it is damaged in any way Switch off then withdraw the mains plug and consult your service agent Service Requirements Operator Access ESD Precaution This is an Electrostatic ESD sensitive area As a minimum the operator should be Electrostatically Discharged via his her hand to a suitable metallic earthing point prior to opening this area There are no other user serviceable parts inside In the event of equipment malfunction unplug the power supply It is the responsibility of users requiring service to report the need for service to the authorised Service Agent Page 2 Maintenance Cleaning the Case e DO NOT allow any water to enter inside the case Remove any dust from the case using a damp cloth To clean off accumulated dirt and grime use a damp cloth that has previously been dipped in mild soap and water Wring out thoroughly to remove excess water before use DO NOT use solvents cleaning fluids or abrasives These materials could damage the plastic housing and any exposed contacts External Power Supply e This apparatus is intended for use when supplied with power from a low voltage external power supply e Only an Ingenico approved power supply CE Marked spec
35. ommunications Terminal equipment for e The protection of the health and safety of the user and any other person e The protection requirements with respect to electromagnetic compatibility and complies with the following harmonised standards EN 60950 1 12 2001 According to 73 23 EEC Low Voltage Directive EN301489 1 7 08 2000 According to 89 336 EEC EMV Directive EN301511 12 2000 According to 1999 5 EEC R amp TTE Directive EN50360 07 2001 According to 1999 519 EEC R amp TTE Directive And for the whole range complies with the European approval specification on connecting terminals with DTMF dialling to the public switched telephone network Council Decision 1998 482 EC Council Decision 1999 303 EC TS 103021 1 2 3 09 2003 TR 103000 1 2 3 4 06 2003 ES 201187 03 1999 WEEE Directive The product belongs to the family of electrical and electronic equipment Therefore it is subjected to the WEEE Directive which requires the collection and recycling at the end of the life of the product Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive The crossed through wheeled bin printed on the product gives information about the X requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately To ensure that the product is collected and recycled with respect to the environment
36. ompt press the MENU button twice Use the arrow buttons to view the available options and press the GREEN button when the Select Function option is Print Function Codes highlighted Select Function SYSTEM MENU Totals 2 Key enter the function code required and then press the GREEN button Once the function code has been entered follow the prompts displayed by the terminal You may be prompted to swipe your Supervisor Card or enter the Supervisor code The following codes are available for you to use Print Transaction Log Refer to Section 30 Set Date Time Refer to Section 29 Waiter Setup Refer to Section 28 Page 26 28 Waiter ID s Restaurants Default Waiter 0 A default waiter Waiter 0 SHARED will be created automatically by the terminal This can be used if you do not want to create individual Waiter ID s All Sale transactions with gratuity will add tips gratuities to this waiter without the need for a waiter ID to be entered during transaction processing The total of all Waiter 0 tips gratuities will be printed as part of the Waiter Totals Report showing the total value of tips gratuities performed Adding an Individual Waiter ID Your terminal can be configured to recognise individual Waiter ID s These make it possible to identify which staff member has dealt with the transaction The Waiter ID will be printed on the receipt 1 At the READY prompt press the MENU button twice SYSTEM MENU i ET
37. ort the successful installation Installation is now complete and the terminal will display the READY prompt Your terminal is now ready for use 19 08 2007 12 34 56 mO Check the date and time on your terminal If this needs to READY be corrected refer to Section 29 of this guide for further Merchant Number details 12345678 Installing the Terminal via Ethernet IP Ensure the mains supply is connected to the circular power port on the terminal s connector box Ensure that the Ethernet cable is connected to the ETH port on the terminal s connector box and to your router or network point Position the terminal in a clear area where the display can be read and the keypad and card reader are easily accessible Ensure that you have your Merchant Number to hand This can be found on your Welcome Letter Dual Comms Mode You should use the en keys to highlight the Connection Method required option and then press the GREEN button to select Telephone PPP Local Network For installation over IP select Local Network 1 Ensure the Ethernet cable is connected to the terminal Terminal Installation and press the GREEN button Plug in Network Cable 2 Key in your Merchant Number and press the GREEN and then press ENTER button Terminal Installation F Key In Merchant No The terminal will attempt to connect to the Host com puter and a number of communication messages will be and then press ENTER displayed The terminal may
38. should return the terminal You will then be prompted to swipe the Supervisor card or key in your Supervisor code and then re enter the amount 5 If the customer does not want to add a gratuity they should press the YELLOW button and the transaction will then proceed from step 8 If the customer wishes to add a gratuity they should press the GREEN button 6 The customer will now be prompted to key in the gratuity amount and then press the GREEN button or if the gratuity percentage is available refer to Section 13 7 The customer will be prompted to enter their PIN Once the PIN has been entered the customer should press the GREEN button to confirm PLEASE NOTE Removing the card will VOID the transaction Amount 20 00 Do you wish to Add a GRATUITY Enter YES Clear NO Amount 20 00 Enter GRATUITY 5 00 Enter OK Clear REKEY Amount 25 00 PIN Cardholder to key PIN Enter OK Clear REKEY Amount Customer PIN entry Press MENU to Bypass Amount PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card 8 The terminal will dial the authorisation centre displaying various messages The terminal will then confirm if authorisation has been obtained 9 The terminal will now print the customer s receipt Press the GREEN button if the receipt has been printed correctly If the receipt is not correct PRESS the MENU key to re print receipt 10 Press the GREEN button and the customer will be prompted to remove t
39. t Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre As a security measure your terminal may have been set up to request either the swipe of the Supervisor Card or the input of a Referral Password when this situation arises Please follow the process below if your terminal has been set up to ask for a Referral Password The following screens will be displayed if the transaction gets a referral message from the acquiring host lt Transaction Type gt lt Voice Referral Message gt lt Acquirer Name gt Press CLEAR The card should be removed from the terminal and handed SALE to the operator who will be contacting the Authorisation Please remove card for voice Centre The Authorisation Centre telephone number will be referral displayed Please Wait Page 12 You may be asked to swipe your Supervisor card or enter your Referral Password and then press the GREEN button to continue If you have not set up your Referral Password please see Section 9 Once you have spoken to the Authorisation Centre if the transaction is authorised press the GREEN button to continue with the transaction or if authorisation is declined press the YELLOW button If the YELLOW button is pressed the terminal will display Not Authorised and print a Not Authorised receipt If the GREEN button is pressed enter the authorisation code provided by the Authorisation Centre and press the GREEN but
40. there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment the chip card reader or any other part of your terminal Such checks would provide warning of any unauthorised modifications to your terminal and other suspicious behaviour of individuals that have access to your terminal Your terminal detects any tampered state In this state the terminal will repeatedly flash the message Alert Irruption and further use of the terminal will not be possible If you observe the Alert Irruption message you should contact the terminal helpdesk immediately You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy CAUTION Never ask the customer to divulge their PIN Code Customers should be advised to ensure that they are not being overlooked when entering their PIN Code General Safety Information This equipment has been designed and manufactured to meet international safety standards but like any electrical apparatus due care must still be taken Do read and understand the instructions before using the equipment Do Not expose this apparatus to rain or moisture For indoor use only s Do Not remove any screws or non operator accessible covers Do Not insert any metallic objects Do Not stack telephone splitters Do Not allow liquid to spill into cabinet ope
41. tion type gt Key in issue number and then press ENTER lt transaction type gt Is customer present Enter YES Clear NO 6 If not entered earlier in the process key in the amount of the transaction and press the GREEN button The terminal will now dial for authorisation The authorisation code will be displayed Press the GREEN button 7 A receipt will now be printed Obtain the customer s signature If the signature is OK press the GREEN button If it is not press the YELLOW button and the transaction will be voided 8 The signed receipt should be kept for your records The terminal will now print a receipt for the customer Pass the receipt to the customer and the transaction is complete lt transaction type gt Key in Amount and then press ENTER SALE Signature OK Enter YES Clear NO 9 If this is a mail order transaction the YELLOW button will be pressed when asked if the customer is present If not entered earlier in the process key in the amount of the transaction and press the GREEN button IF YOUR TERMINAL IS CONFIGURED FOR CSC AVS A CARDHOLDER VERIFICATION SERVICE PROCEED AS FOLLOWS If you see this prompt key in the 3 digit security code which can be found on the signature strip on the back of the customer s card Now press the GREEN button NOTE The security code for American Express cards is a four digit code and can be found on the front of the card Your terminal may t
42. ton The terminal will now print the receipts and then return to the READY prompt Incorrect Code Password If you enter an incorrect Password this screen will be displayed press the YELLOW button to retry If an incorrect Password is entered at the second attempt this screen will be displayed press the GREEN button for a final retry Once the number of tries has been exceeded the terminal will cancel the transaction print Cancelled receipts and return to the READY prompt REFERRAL MID 12345678 CALL nnnn nnnnnnn and then press enter Enter Referral Password and then press enter Please Wait SALE Authorisation given Enter YES Clear NO SALE Key in Auth Code lt Auth Code gt and then press ENTER INCORRECT REFERRAL PASSWORD Press CLEAR to retry Enter Referral Password LAST TRY and then press ENTER NUM TRIES EXCEEDED Please call Help Desk on nnnn nnn nnnnnnn Press CLEAR 9 Setting the Referral Password At the READY prompt press the MENU button twice Use the arrow keys to view the available options and press the GREEN button when the SELECT FUNCTION option is highlighted Enter the number 23 and then press the GREEN button the terminal will ask you to swipe the Supervisor card or enter your Supervisor code Now press the GREEN button to select the option to Set the Referral Password Selecting the YELLOW button will return the terminal to the READY prompt Print
43. you must contact your supplier contact the Ingenico local office or the commercial head office in charge of your country on www ingenico com lt lt contact us gt gt page The abandonment or uncontrolled disposal of waste can harm the environment and human health So by recycling your product in a responsible manner you contribute to the preservation of natural resources and the protection of human health Batteries If your product contains batteries they must be disposed of at the appropriate collection points Page 5 4 Installing the Terminal Installing the Terminal via PSTN Terminal Installation Before switching the power on at the mains socket ensure Plug in Phone Line the mains supply is connected to the circular power port on the terminal s connector box and then press ENTER Ensure the supplied telephone cable is connected to the Dial Prefix Required telephone IN port on the terminal s connector box and into your telephone socket Enter YES Clear NO Position the terminal in a clear area where the display can be read and the keypad and card reader are easily accessible Ensure that you have a Merchant Number to hand This can be found on your Welcome Letter Now switch the power on at the mains supply Dual Comms Mode Connection Method You should use the A keys to highlight the required Telephone PPP option and then press the GREEN button For PSTN Local Network installation select Telephone PPP