WebCT troubleshooting for students
Contents
1. troubleshooter helpful http libweb anglia ac uk ithelppages webct html Version 1 5 July 2009 page 1 of 2 WebCT troubleshooting guide Anglia Ruskin University inspire Student WebCT Enquiry supporting data Your surname Your first name Your SID number Your Novell username Have you registered for this academic year Have you logged into WebCT before Are you accessing on or off campus What WebCT course are you trying to access What is the module code Who is the module tutor Are you sure the module is on WebCT When you have completed the information above please use it as part of your query submission along with complete information about the problem you have encountered to your module tutor or the IT support staff who you can contact either e in person to the IT helpdesk located in the library on either the Cambridge or Chelmsford campus e by email to student ithd anglia ac uk e by phone extension 6600 or 6601 internal 0845 196 6600 or 6601 external There is also a WebCT help page which includes an online troubleshooter Go to http libweb anglia ac uk ithelppages webct html Version 1 5 July 2009 page 2 of 22. WebCT troubleshooting guide Anglia Ruskin University inspire 4 WebCT Troubleshooting Guide Tcan t log into WebCT Do you know how to access the WebCT login page Open your web browser and go to hitp webct anglia ac uk Do you know your WebCT ID username It is the same as your ARU network username example ABC123 Note that the initials in student usernames are in capital letters typing in lower case will not work and check whether your Caps Lock is on Do you know your WebCT password It should be your student identification number SID number which is printed on the front of your student card This is the password set when you first have a WebCT account It is different from your network and library passwords Do not include the 1 at the end of the number correct example 01234567 not 01234567 1 Now try to log in with the correct username and password Can you now access your myWebCT list of courses If you can t have you logged into WebCT successfully on earlier occasions If you have might you have changed your password If you changed your password do you have a record of the new password You could try your Anglia network password many students change their WebCT password to match their network password If you still cannot log in please complete the information table overleaf to provide the data to help address your enquiry or you may find the online
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