UK National Statistics Publication Hub
Contents
1. 1 Problems Accessing Tridion 1 1 My password has expired What should do 1 2 Are you typing the correct URL 1 3 Are you using the correct username and password 1 4 can t access my component folder in Tridion 1 5 Are you using the right version of Internet Explorer 1 6 Making Internet Explorer Compatible with Tridion 1 7 Have you cleared the cache in your browser 1 8 Do you need to set Tridion as a trusted site in Internet Explorer 1 9 Do you need to adjust the Advanced Security Settings in Internet Explorer Your pasword for Hubedit Hubpreview will be the same Your Hubedit Hubpreview password will expire every 42 days You can change your password in Hubedit by selecting the next to Custom pages in the left hand Tridion navigator panel Select Change Domain Password Your new password must be 13 characters long containing upper and lower case character and at least one digit If your Hubedit Hubpreview password has expired or has been locked out please contact the Publishing Support Team see Section 5 1 for contact details for assistance You can tell if your account has been locked because the system will not allow you to sign in and it will keep defaulting to the login box Please check that you are using the correct URL Access to Tridion https www hubedit statistics gov uk Access to the Hub preview site http www hubpreview statistics gov uk Check that you are typing2. X controls Initialize and script ActiveX controls not marked as safe for scripting Run ActiveX controls and plug ins Script ActiveX controls marked safe for scripting Downloads File download Miscellaneous Access data sources across domains Display mixed content Scripting Active Scripting Click OK Click Apply Click OK Refresh the browser window 2 Error Messages 2 1 GUI Error 2 2 401 Errors 2 3 GetHTML Error 2 4 Error messages in Tridion when trying to save a component 2 4 1 Have completed all of the mandatory fields in your component 2 4 2 Did you select Save rather than Save and Close 2 4 3 Seeking help from the Publishing Support Team 2 5 get an error message when click or double click on an item in the assignment list 2 6 How can get rid of the insecure content pop up warnings in Tridion A GUI error is a Graphical User Interface error You can remove this message by navigating in the Tridion navigation window to the words SDL Tridion Right click on the words SDL Tridion Select Refresh from the pop up menu 401 errors are related to the user name prefixes and locked passwords Ensure that you have added or removed the onsdmz to from your user name depending on which site you are trying to access see Section 1 3 for further details If you are still unable to access Tridion your password may need to be reset see Section 1 1 for further details Click OK until th
3. e message disappears You may have to do this numerous times but if you keep clicking OK the error message will eventually disappear Check the following three options 2 4 1 You may not have completed all of the mandatory fields indicated by a red asterisk in your component The error message should indicate which fields you need to complete before saving 2 4 2 Did you select Save Fi rather than Save and Close Fa If so try using Save and Close instead 2 4 3 Click the Details button in the error message and then send a screen shot to the Publishing Support Team see Section 5 1 for contact details You need to right click on the component and use the pop up menu instead Selecting Start activity from the pop up menu will add the component to your worklist Selecting Start activity and open will add the the component to your worklist and open it for review Please note that view option in the pop up menu does not function and selecting it will result in an error message The security setting instructions detailed in 1 9 will switch off the insecure content pop up warning boxes if implimented 3 Publishing and workflow Problems 3 1 How do get my release definition through workflow 3 2 get an error message when click or double click on an item in the assignment list 3 3 can t find my content on the Publication Hub preview site 3 3 1 Have you saved and closed your component without a
4. e pink folder structure to your edition Right click on your edition Select Publishing from the pop up menu and then Publish Select Live and then click OK 3 3 2 Have you refreshed your browser Sometimes clicking on the refresh icon in Internet Explorer will not fully refresh the screen Pressing Ctrl F5 together on the keyboard will perform a complete refresh 3 3 3 Have you checked the details in your edition in Tridion Make sure all the dates keywords and taxonomy links are as they should be Although most of the Metadata fields in your edition will be populated from the release definition occasionally there may be an error 3 3 4 Have you checked the publishing queue in Tridion Click on publishing queue this can be found at the bottom of the right hand navigation window in Tridion Click Show tasks The lower window in this screen will display a list of components and their status Once you ve identified your component look at the State column If it says Success it has published to all servers successfully If they have not published successfully try to manually publish see 3 3 1 them 3 3 5 Have you selected Yes to show either a finalised or provisional date in your edition Open your edition and check that either the Show provisional in Release Calendar or Show finalised in Release Calendar is set to Yes If both are set to No the component won t go through the approval process and will
5. g the right folder and have checked and refreshed both your Work list and Assignment list If you have refreshed the browser without saving your component all fields will revert back to their original state and any content that you have added without saving will be lost When you re enter your information into your component ensure that you don t refresh the browser before saving the component Release definitions don t require approval but editions and theme and topic pages do In editions only finalised and provisional dates and the active link require approval 5 Changing a Finalised Date or Time Under the Code of Practice you are required to provide a public explanation in the event that you change a published finalised date or time for a release To change a release time from the standard 9 30am you need to apply to the National Statistician for an exemption In the event that you need to change a finalised date or time Release Coordinators need to Submit a request to their departmental web team asking for the explanation to be posted at an appropriate place on their website Once the Web Team have actioned the request they must then Change the finalised date time and add the URL of the location where the explanation is displayed on their website to the Link to why finalised date has changed field in the Release Edition in Tridion Email publishing support team ons gsi gov uk Tel 01633 651955 14
6. in the correct format and combination of password and username for the appropriate URL Tridion https www hubedit statistics gov uk prefix your username with onsdmz and input your issued password Preview https www hubpreview statistics gov uk input your username and issued password If you are unable to access the folder where your component is stored contact the Publishing Support Team see Section 5 1 for contact details who can check that you have the appropriate account permission to access the folder Check that you are using Internet Explorer Other browsers are not supported Tridion will operate on IE 6 7 8 or 9 but you may need to adjust the browser settings To check which version you are using do this 1 Open an Internet Explorer window 2 Select Help 3 Select About Internet Explorer 4 The first line of text in the pop up box indicates the version number Tridion is compatible with Internet Explorer 7 or earlier versions If you are using Internet Explorer 8 you can convert the compatibility of your browser using the following steps 1 Open your Internet Explorer 8 browser 2 Click on Tools and then Compatibility View Settings 3 In the pop up window see below add the URL of the website you are trying to access and then click Add 4 Click Close Your entered website s will be rendered with IE7 PLEASE NOTE If you close the browser you have to repeat these steps again Unfortunately In
7. not be published to the live site If the title of your release has not turned into an active link it could be because 3 4 1 The URL may not have been added to your edition component To remedy this Navigate to the edition in Tridion Open the edition and add the web link Save the edition and then push it through workflow by selecting Finish Activity 3 4 2 Check that you have added the right release time in your edition Again The time you have entered will be displayed on the Release Calendar If the time is incorrect navigate to your edition in Tridion Open the edition and follow the instructions for changing a finalised date or time in Section 5 on page 15 4 Problems with Definitions and Editions 4 1 Has the item been checked out 4 2 When try to open a component it hangs freezes or crashes without loading all of the content 4 2 1 Has the URL been added to your edition component 4 2 2 Using Task Manager in Windows 4 3 My Release Approver can t see a component to approve it 4 4 All of the information added to my component has just disappeared 4 5 How do get my release definition through workflow If the component is checked out it will have a red tick in its icon or will be greyed out completely This means it is being edited or passed through workflow by someone else To find out who it is checked out to Right click on the component Select Versioning then History The last entry will tell you
8. ny error messages 3 3 2 Have you refreshed your browser 3 3 3 Have you checked the details fo your edition in Tridion 3 3 4 Have you checked the publishing queue in Tridion 3 3 5 Have you selected Yes to show either a finalised or provisional date in your edition 3 4 My release was due to be published today but the title has not turned into an active on the Publication Hub Release definitions don t require approval but editions and theme and topic pages do In editions only finalised and provisional dates and the active URL link require approval You need to right click on the component and use the pop up menu instead Selecting Start activity from the pop up menu will add the component to your worklist Selecting Start activity and open will add the the component to your worklist and open it for review Please note that view option in the pop up menu does not function and selecting it will result in an error message There may be several issues with viewing content on the Preview Hub https www hubpreview statistics gov uk 3 3 1 Have you saved and closed your component without any error messages If you encountered an error message when you saved and closed a component and it did not subsequently publish you may have to publish it manually To publish an edition manually Navigate to Hub and then click on the plus next to Home this is a pink folder not a yellow folder Navigate through th
9. ternet Explorer does not remember the settings once the session has been closed To clear your browser cache 1 Click on the Tools menu in Internet Explorer 2 Click Internet Options 3 An Internet Options box should appear on the screen with a General tab 4 In the Temporary Internet Files section of the General Tab click on the Delete Files button This will delete the files that are currently stored in your cache 5 Click on OK and then click OK again Sometimes you will need to set up your security settings in Internet Explorer to ensure free access to Tridion To do this 1 Go to https www hubedit statistics gov uk 2 Select Tools gt Internet Options 3 Select the Security tab 4 Select Trusted Sites 5 Click on the Sites button 6 Enter the URL of Tridion after Add this website to the zone https www hubedit statistics gov uk 7 Click on the Add button 8 Click on the Close button If you still cannot access Tridion you may have to delve a little deeper into Internet Explorer and adjust your security settings To adjust the custom settings Ensure URL https www hubedit statistics gov uk is listed in the Trusted Site zone See above With Trusted sites still highlighted in the Security level for this zone panel click on the Custom Level button Enable to following settings ActiveX controls and plug ins Allow Scriptlets Download signed ActiveX controls Download unsigned Active
10. who it is currently with You may not be able to contact the person who has the component checked out If this is the case please contact the Publishing Supoprt Team see Section 5 1 for contact details for further assistance There are two possible solutions to this problem 4 2 1 You may need to change your Internet settings From your browser window click on Tools Click on Internet Option from the drop down menu Select the Advanced tab Scroll to the bottom of this window and then navigate to the item that is thirteenth from the bottom of the list Do not save encrypted pages to disk If there is a green tick in the box next to this item uncheck the box Click on Apply and then OK 4 2 2 If Do not save encrypted pages to disk was already unchecked try the following option Close Tridion if you have problems closing Tridion right click on the Task Bar the blue bar across the bottom of your screen and select Task Manager Select the task in the menu and then click End Task Now try to open Tridion and load the schema again but don t click on the schema until it s fully loaded let all the fields display first Hover your cursor over the Metadata tab if it turns into the hand icon all the fields have loaded and you can start editing the schema If you are the Release Coordinator go into the Work list right click on the component and select Finish Activity If you are the Release Approver make sure you are checkin
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