1 Abigail Ball, Media Workshop Using NetStats: Troubleshooting a
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1. Using NetStats Troubleshooting a Network Connection Adapted from Wimba Classroom guidelines Network Statistics NetStats identify the strength of a user s connection to the classroom When you login as a presenter you see NetStats for all users in the Participant Area When you login as a participant you only see your own network connection information E People 1 ai Abi_ Ball Status Description Explanation Internet connection is strong Using a high speed connection Close to a wireless signal Internet connection is good May not be as close to a wireless signal Using a high speed connection with light traffic Internet connection is low Not using a high speed connection or using a dial up modem to connect Heavy network traffic Not connected to Wimba Not connected to the internet Classroom was not properly configured when running the Setup Wizard NB If a telephone icon is displayed the user has dialled into the classroom via a telephone Common problems e f NetStats fluctuate between red and green there may be a firewall blocking some of the ports necessary to run Classroom e f NetStats fluctuate between orange and red there may be additional programs running that are slowing a user s connection to the classroom Ask participants to close any additional applications running on their PC e f a participant continues to experience audio difficulties ask them to disconnect and reconnect or2. dial in using the telephone option NB Long distance call charges will apply For further technical support please see http www wimba com support support_center php Abigail Ball Media Workshop OXFORD BROOKES UNIVERSITY
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