People & Payroll: Troubleshooting - The Process
Contents
1. 9 Page 1 of 3 People amp Payroll Part 1 For some types of message the system also gives you some advice on how to resolve in the same column Category of Message description Action required message Check the employee s attach contract to payroll Fatal No valid contract details attached to payroll at Organisation gt People find person gt Payroll this date gt attach to payroll Check to see if this has been entered and that the No method of type is default payment has been Organisation gt People find person gt Payroll specified gt payment methods Severe Zero Net Pay Check to see if a salary has been entered for the individual either in e Payscale values for most employees whose salary is based on a salary table for their grade Organisation gt People find person gt employment gt positions gt payscale values Or e Salary Details form for individuals with spot salary Organisation gt People find person gt employment gt positions gt salary details Negative net pay is not allowed The arrears will be carried forward FTE hours zero for Check Hours and basis the dates required Organisation gt People find person gt employment gt positions gt hours and basis Contractual hours zero for the dates required Element not valid in Check to see if the correct element is attached this payroll Organisation gt People find person gt Payroll gt Elements gt2. People amp Payroll Part 1 11 Troubleshooting The Process Message Log If the on line pay slip does not look right at this point e g no basic pay is shown for the individual the first thing you should check is 1 Has the calculate pay process completed 2 Check the Process message Log Navigate Organisation gt People find person gt Payroll gt Pay History gt Process Message Log The page enables you to control the information that is displayed by using a drop down list at the top right of the page to filter the display to the following All messages Only fatal Include severe Include warning Include information Select the required level of message display from the drop down list and the display will change accordingly The most important column to look at is the message column Process message log Payroll Include warning Only fatal Employee E NA l Ferson Other Process reference Message Element di cude warming name er data start date Include information rho io Database NI amide Paes Include warning Process message log Employee Person oe _ Other Process eer E MEN ee na ee aes reference Message Element gota start date Payroll Severity Number number Database NI Parker annssey Efror 18 06 2009 Research amp af Brenda 30005582 Missing NI category 16 36 Stipends 1 GTNI11 data drli Copyright 2009 University of Cambridge Version2 Last Modified June 200
3. element details Check to see if attached to the correct payroll Organisation gt People find person gt Payroll gt attach to payroll Copyright 2009 University of Cambridge Version2 Last Modified June 2009 Page 2 of 3 People amp Payroll Part 1 Warning Information No valid tax code Check tax codes found Organisation gt People find person gt UK Legislation gt Tax codes No deduction has This element has a reducing balance attached but no been taken because value has been entered no opening balance Organisation gt People find person gt Payroll gt has been input Element opening balances Insufficient pay to take deduction Arrears have been generated Element processing sequence not set This person is a Check Occupancy Details leaver Organisation gt People find person gt Employment gt positions gt Occupancy details Contract locked This contract has been locked by the system It may be unlocked by using the Unlocked Contract or Locked Contract search forms Process started Copyright 2009 University of Cambridge Version2 Last Modified June 2009 Page 3 of 3
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