Connectivity Checker Troubleshooting Guide
Contents
1. you enter ipconfig where the local network has issued an IP address to your computer Gee C Windows system32 cmd exe Users leog 322 gt ipconf ig lindows IP Configuration jireless LAN adapter Wireless Network Connection 2 Odit PERCO MERIDIEN 1 be Me be i ea oe Connection specific DNS Suffix Wireless LAN adapter Wireless Network Connection Connection specific DNS Suffix americas swk pri Link local IPu6 Address FeB clfe abd6 6fef 921dx12 IPv4 Address s o o 2 40 342 647 440 Subnet Mask a 4 CEN Dea 255 255 255 0 Dorani Gee ose mei aa we TARAA Ethernet adapter Local firea Connection Media State lt oe so s ace a o Media disconnected Connection specific DNS Suffix americas swk pri unnel adapter Local Area Connection 17 14 1 122 6 2 3 i 6s ali aala 2 BOGS Gaxeconnecten Connection specific DNS Suffix Tunnel adapter isatap lt 14REFI66 33E1 4967 97D1 O9 4A2FS4BE21 gt Media State s s so Media disconnected Connection specific DNS Suffix Tunnel adapter isatap anmericas swk pri Media State e e s o a o gt Media disconnected Connection specific DNS Suffix americas swk ori 3 Next Steps Verifying issues are resolved After performing the above steps 1 4 please run the Connectivity Checker again to confirm the issue is corrected reference the Using the Connectivity Checker document If you ar2. Connectivity Checker Troubleshooting Guide Contents Mh HOS SUS THON Mmes age ease eeisecst mmt 2 A NOUS SONS PT mmm 4 9 INEXESteps Verlying issues are TesolVed sescenti tote E RR UH EE am RE Er pa Ra aoe DERE e ES eee 6 Please find below some scenarios of error messages that can be received when using the Connectivity Checker and a few steps you can perform to resolve those issues 1 Possible error messages Error message 1 Connection test failed with exception The remote name could not be resolved www testdomain com o NN Connection test failed with exception The remote name could not be resolved brammer test ecribmaster com Possible Cause This message can be received when you press Test Connection to Server and there is a broken network connection The cause may be local or remote Fix please refer to section 2 Troubleshooting Error message 2 Could not connect to Web Service URL Test Portal Connection for more details Test Summary Possible Cause This message can be received when you press Run Full Test and there is a broken network connection Fix please refer to section 2 Troubleshooting Error message 3 Connection test failed with exception Unable to connect to the remote server Possible Cause The message you get is a failure to resolve DNS convert a name to an IP address which is expected when unplugged If you are being blocked at any poin
3. e still unable to successfully run the Connectivity Checker please contact your Project Coordinator for the next steps
4. it orienta ay Connectivity Checker Troubleshooting Guide 12 13 2012 Por t RE wrong title and error messages ID 7229 li ConnectivityChecker BRAMMER zip RE wrong title and error j See more results cmd x Shut down gt 4 Enter ipconfig at the blinking cursor and hit the Enter Key F mS C Windows system32 CMD exe icrosoft Windows Version 6 1 7601 opyright lt c gt 2089 Microsoft Corporation All rights reserved C WUsers 1lcq8 322 gt _ If you see no IP address listed like in the picture immediately below you may have a problem with your local network connection not allowing you to connect to the internet and the remote database EN CMWndowsksyrtemiZuomd ewe i pt Cs Woerss DELE ECHTE Windows IF Conf iqgurat ion Ethernet adapter Local Area Connect ion Badia Seate nmaa ce m Aedia dizcanneetied Connection specific DHS Suffix amnericas zuk pri Tunnel adapter Local Ares Caonnectian 17 lu DELE Seate Adina dizeanhrcted Connect ions pec T ic DMS TT ix g wnnel alapter istatap 14AEPib6 J9F1 476 7 77 Ol B74ASPo4BEei i Fedia BEmAtKe a a Adda disgeeannected Connaction sperif ic DHS Sul fix 2 dg ITnnDLBSEETCCTOTIGEEUCTITI ELEU UL ICI LEREL 5 21 Media bEnte AR z Fedia disconnected Connect igon specifiec DHG SuF Fix PFRGIETOICRS DIO EPA a This picture below is similar to what you should see when
5. t beyond DNS resolution you will get this error Fix please refer to section 2 Troubleshooting 2 Troubleshooting Please try the following Steps 1 4 to resolve the above mentioned issues 1 Loose or disconnected Ethernet cables can cause network or Internet connection issues Check all network connections such as where they plug into your computer and where they plug into the wall jack or network switch to make sure they are properly connected 2 Open your internet browser and attempt to connect to your internet home page If unsuccessful proceed to step 3 3 Enter cmd in the box underneath All Programs to open up a window with a command prompt She IrfanView 4 30 e Documents Pictures CribMaster 9 6 Music Ay Notepad gt A ATR9 6 Control Panel B or Devices and Printers CQ Microsoft Office Communicator 2007 R2 Ge CribMaster 9 5 E ProStockBinUtility Shortcut Computer Default Programs Help and Support All Programs If you are using Windows 7 your Start menu will change to something similar like this Programs 1 Ei cmd Documents 17 CMDataPortalSecurity dll CMDATA dll CMDataPortalSecurity dll CMDATA dll CMDataPortalSecurity dll CMDATA dll Microsoft Outlook 52 t4 FW wrong title and error messages ID 7229 4 ConnectivityChecker BRAMMER zip FW wrong title and error t Connectivity Checker Troubleshooting Guide in portra
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