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iPower Collaboration System Tips and Troubleshooting

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1. iPower 600 System The computer box is known as the computer unit for the iPower 600 system The power button on the iPower 600 is located on the side of the computer unit The connection panel is at the rear Polycom Inc 3 iPower Collaboration System Tips and Troubleshooting iPower 900 System The power button as well as the CD ROM drive and diskette drive on the iPower 900 are at the front of the computer box The connection panel is located at the rear Main Camera iPower 9000 System The iPower 9000 system uses either the PowerCam Plus or the PowerCam as its standard main camera You can also use either camera as an auxiliary camera The PowerCam Plus features the Automatic Camera Pointing ACP mechanism When you enable ACP the camera uses the built in ACP microphone to automatically locate and frame the speaker PowerCam Plus PowerCam 4 www polycom com Chapter 1 Presenting the Polycom iPower Systems iPower 600 System The iPower 600 system uses the Camera and Microphone module as its standard main camera and microphone The standard main camera is a pan tilt zoom PTZ camera which utilizes the Automatic Camera Pointing ACP mechanism The Camera and Microphone module also includes the Zoom Mic You must power off the system to connect or disconnect the Camera and Microphone module iPower 900 System The iPower 900 system uses either the iPower 80 Dynamic
2. Presenting the Polycom iPower Systems This chapter provides an overview of the three Polycom iPower systems It includes these topics Q Q About the iPower Systems Describes each iPower system Standard Hardware Components Describes the hardware components that come standard with each system such as the computer box cameras and remote control devices Optional Hardware Components Describes the hardware components that you can purchase separately such as displays carts and additional cameras Standard Software Applications Describes the software applications that come standard with each system such as the Collaboration application AdminTools and Hardware Diagnostics Optional Software Applications Describes the software applications that you can purchase separately such as the Polycom Document Server Polycom PathNavigator Conference on Demand the Polycom Global Management System and WebOffice About the iPower Systems Polycom Inc The Polycom iPower systems are state of the art visual collaboration tools Each allows users to exchange ideas and share documents with people anywhere in the world as if they were all in the same room Three versions of the iPower system are available the iPower 9000 the iPower 600 and the iPower 900 iPower Collaboration System Tips and Troubleshooting LI The iPower 9000 like all iPower systems provides quality audio and video as wel
3. AdminTools Roadmap Customizme Hie 5 SCCM aa a E cats teereedntntenacee Seting Up Systemi SOCUNILY srusen i AA i Contic ring Network Use cance E N RR CONT SUTIN S Audi sespe e tomneasergunegateataasaategasboneeatntats COnte urine VideO seenen ieee A E NO Configuring SUC ATI sepais a Dering UP Directories acere n ENN PMO Wate Data Sharing ssansssuepescenddanccnesnesenconseongeansnotasesteatteseoestantouna yates Maintaining the Systemene eu ea atin anions Using Remote Management Tools cece eee cece cseeesesseeseeseeeseseeeeens Configuring Multipoint Conferencing ssssesesesesessesessssesseresessssesesseses Polycom Inc Contents iPower Collaboration System Tips and Troubleshooting Chapter 3 Tips for Tasks You Do Rarely Dele Up the Tog On Process tins sacaniswsesacsassashacaucise E a seme 19 Choosing Logor OP ULONS ioe ossustesssees inaivnnsdiious a E E E SE 19 Setting Up User Accounts for Standard Windows Logon sessessssssssssseessesrsersesseseeseereseeeeseesees 20 DES Up Additonal SOLEW ALC serieei Aa EAA T O a 20 Remote Management Sowar Osai a E ianavaieceteauenee 20 WEDREN O ngoai a A a yaaa gnnceew mec eceaneboaeahe 20 SNMP Manav emen ce Re aE a ES ere 22 Global Management Sy StS xsi ss5 tantieyosentasncenciens anton stseccenteethounclslivatrausensuiinunsiasashabavarseataena vienna 22 Document SERV CNS isesi nN N teasers una Maasai vasitoad oa etataat ema mane SA 24 PathNavieator Conference on Demand
4. s picture in picture PIP window is an area on the screen that is usually used to show the image you are sending to the other call participants 8 www polycom com Chapter 1 Presenting the Polycom iPower Systems Cart C Note If your system has two displays one must be an SVGA XGA display and the other an NTSC PAL display In systems with two displays you view People on the NTSC PAL display and view Content such as reports and presentations on the SVGA XGA display Because you view People on the NTSC PAL display you should place the camera on that display If you install a second display you must open the AdminTools Monitor page and check the Use second monitor check box See the AdminTools online help for more information To access this help press the HELP button on the remote control press F1 on the keyboard or click Help when you are within the AdminTools application You can use one of several carts to hold the iPower system display peripheral devices and documentation The Premier Cart includes enclosed storage for your computer box monitor system components and documentation It also features a built in Bose speaker The Utility Cart offers a more basic means to hold and move the system and display Additional Cameras Polycom Inc You can add additional cameras to your iPower system For the iPower 9000 and iPower 900 systems you can use up to three cameras a main camera an option
5. y POLYCOM iPower Collaboration System Tips and Troubleshooting iPower Collaboration System Tips and Troubleshooting Copyright 2002 Polycom Inc Polycom Inc 4750 Willow Road Pleasanton CA 94588 www polycom com Polycom the Polycom logo and Vortex are registered trademarks of Polycom Inc Global Management System IDEC ImageShare iPower LAMB Look At Me Button PathNavigator PowerCam PowerMic and WebOffice are trademarks of Polycom Inc Bose is a registered trademark of Bose Corporation Intel is a registered trademark of Intel Corporation Microsoft NetMeeting PowerPoint Windows and Windows NT are registered trademarks of Microsoft Corporation HP is a registered trademark of Hewlett Packard Company Netscape is a registered trademark of Netscape Communications Corporation All other product and company names are the trademarks or registered trademarks of their respective owners The information contained in this document is subject to change without notice Polycom assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material Nor does Polycom make any commitment to update the information contained in this document This document contains proprietary information which is protected by copyright All rights reserved No part of this document may be photocopied or reproduced in any form without the prior written consent of Polycom Inc Edi
6. 4 0 or higher Microsoft Windows NT Server 4 0 or higher with Service Pack 3 or higher An NTFS partition 90 MHz or faster Intel Pentium processor 64 MB of RAM 10 MB of hard drive disk space per user To install the Document Server software 1 pA 24 Log on to the system you intend to use as the server Insert the iPower Document Server CD into the CD ROM drive Double click the CD ROM drive icon and then double click the Install Document Server icon Follow the onscreen instructions to complete the installation Using AdminTools configure how your users utilize the Document Server For additional information see the AdminTools online help To access this help press the HELP button on the remote control press F1 on the keyboard or click Help when you are within the AdminTools application www polycom com Chapter 3 Tips for Tasks You Do Rarely C If You Allow Document Server Use mele e Check that users have Microsoft Internet Explorer version 4 0 or higher or Netscape Navigator version 4 0 or higher installed on their desktop computers e Publish the Document Server URL s throughout your organization e Customize the Document Server logon message to suit your collaboration environment To customize the message edit the Welcome txt file at C inetoub wwwroot documentserver on the Document Server e Maintain user permissions for the Document Server so that unauthorized individuals can t acce
7. Locating Camera or the iPower 70 Room Camera as its standard main camera The iPower 80 features the Automatic Camera Pointing ACP mechanism iPower 80 iPower 70 Remote Control Devices iPower 9000 System You can use the iPower 9000 system keyboard for both administrative and user tasks It includes the standard keyboard character keys an integrated trackball Polycom Inc 5 iPower Collaboration System Tips and Troubleshooting and buttons that correspond to common user tasks For information about how to use the buttons on the keyboard see the iPower 9000 Collaboration System Quick Tips Sheet The remote control is designed to make video collaboration easier The buttons on the remote correspond to common tasks that you perform during a video collaboration meeting such as making a call and zooming the camera iPower 600 and iPower 900 Systems You can use the keyboard for the iPower 600 and iPower 900 systems for both administrative and user tasks It includes the standard keyboard character buttons and an integrated trackball however it does not include buttons that correspond to common user tasks Like the remote control for the iPower 9000 system the buttons on the remote control for the iPower 600 and iPower 900 correspond to common tasks that you perform during a video collaboration meeting such as making a call and zooming the camera For information about how to use the buttons on the remote control se
8. Track system security and application events Use Microsoft Event Viewer to view and manage these event logs www polycom com Chapter 4 Tips for Tasks You Do Regularly Setting Up Virus Protection C Note Although infection from a computer virus is rare you should be aware that the iPower system is a PC based product and is therefore susceptible to virus infection To ensure the security of your system take these precautions Q Make sure that all accounts use effective passwords especially accounts with administrative privileges LI Install update and use anti virus software LI Install the latest security updates for Windows and for any applications you install LI Activate auditing for Windows events and monitor the audit log E Restrict anonymous logins LI Conduct periodic reviews of your system The Microsoft Personal Security Advisor available free at http Awww microsoft com technet security tools tools asp can assist you in this review L Check with your network administrator for security procedures The iPower 900 system version 3 0 0 or higher and all versions of the iPower 9000 and iPower 600 system use the multi language version of Windows 2000 When you download language specific Microsoft patches always use the English language version even if you run your system in another language Conserving Disk Space Polycom Inc You should conserve space on the iPower hard drive by per
9. a second PowerMic you can add a room audio input device such as a Polycom Vortex device to the iPower 9000 system Q Look At Me Button LAMB You can enable people who are not near the keyboard or remote control to move the camera by adding LAMBs to the iPower 600 and iPower 900 systems LI Projector You can connect a projector to the back of an iPower 9000 or iPower 600 system or to the ImageShare device on an iPower 900 system Depending on your system you may need to provide your own VGA splitter Q Headset You can connect a headset with earphones and microphones to an iPower 600 system The headset plugs into the side of the computer unit behind the power button You can also connect a headset to an iPower 9000 system but you must provide your own an RCA to phone adapter cable Q Laptop You can add laptop or PC audio output to your system by connecting a laptop to the ImageShare or ImageShare II device and then connecting the ImageShare or ImageShare II to your system s computer box Or with the iPower 600 you can directly connect a laptop to the computer unit however you must provide your own audio and VGA cables Standard Software Applications The software applications listed in the following table are included on the Polycom System Software CD You can find many of these applications by choosing Programs gt iPower from the Start menu This application Enables you to Setup Wizard Ea
10. basis It includes these topics LI Adding Applications Provides information about adding software applications to the iPower system LI Monitoring System Statistics Describes how to view system statistics using the Operating Statistics application and the Conference Statistics screen LI Accessing and Viewing Logs Lists the log files available from Operating Statistics Hardware Diagnostics and Windows LI Setting Up Virus Protection Provides information on protecting the iPower system from computer viruses LI Conserving Disk Space Provides information on saving space on the iPower hard drive www polycom com iPower Collaboration System Tips and Troubleshooting Adding Applications To extend your users collaboration effectiveness install the software applications you think users will use most often to create or edit documents For the iPower 600 install applications on the D drive to conserve space on the C drive To install software applications follow the same procedure as you would to install a software application on a typical PC running Microsoft Windows For specific instructions see the Windows documentation Monitoring System Statistics The Operating Statistics application and the Conference Statistics screen allow you to view a wide variety of statistics on the system s performance during calls You can also view these statistics using SNMP Management WebRemote and the Polycom Glob
11. click aie Utilities Click the Global Management System tab Uncheck the Allow Management via Global Management System check box The password used to access the iPower system is not affected To remove a Global Management System IP address 1 Zi 3 4 Start AdminTools and click it Utilities Click the Global Management System tab In the Global Management System Station URLs list highlight the IP address that you want to remove Click Remove When you enable the Global Management System you can designate the Polycom Global Directory as one of the Central Directories For more information about this and about the Global Management System in general see the Global Management System documentation Polycom Inc 23 iPower Collaboration System Tips and Troubleshooting Document Servers A Document Server provides several advantages such as Q Q Q Flexibility Users aren t hindered by the space limitations imposed by diskettes Frees hard drive space Users store the files they intend to share on the server not on the iPower system Security User data is secure Each user s access to the server is limited to an individual folder created at logon To set up a Document Server you must install the server software on a Windows NT server and then configure the iPower system to use it The server must meet these requirements Q DOODO vo Microsoft Internet Information Server IIS version
12. devices remote control and LAMB Color depth and resolution Camera s Microphone s Dual Images Enabled Encoding law for G 711 u law in North America Japan and Korea a law in most other parts of the world ISDN bandwidth Premium 1x512 kbps normal configurations ISDN bandwidth Standard 1x384 kbps normal configurations Polycom Inc 63 iPower Collaboration System Tips and Troubleshooting Option Default Setting LAN Incoming call transmission bandwidth LAN Outgoing call bandwidth Default LAN Outgoing call bandwidth Premium LAN Outgoing call bandwidth Standard Local Directory stored on system Log file security Log off automatically after Mute audio for automatically answered calls Pan direction of near end camera Picture in Picture PIP position on second Bottom right monitor Put the system in Standby mode after Disabled Transmit a Sending Complete information Enabled for Euro ISDN NET3 element Taiwan and VN3 Disabled for all other dialects Use a second monitor Disabled Use Automatic Gain Control AGC Enabled Use Automatic Gain Control AGC for auxiliary Enabled audio source Use echo cancellation IDEC Use noise suppression Use this line for network management via RAS Use this line for voice add and voice only calls VCR setup One VCR for both recording and playback Video algorithm for ISDN H 820 cals Video algorithm for LAN H328 calls 64 www polycom
13. gt Polycom iPower gt Administrator Information gt AdminTools iPower Collaboration System Tips and Troubleshooting Customizing the System To Do This First Click Then Click Change the second monitor s PIP Video Monitor tab position Configure Standby Mode EA General Logoff and Standby tab Set call preferences such as how E General Call Preferences tab incoming calls are answered or how the redial function works Allow use of a custom control panel Hie Utilities Custom Control tab Provide a site name EA General System Information tab List a name and number to call for help E General System Information tab Add applications to the Options menu General Options Menu Configuration tab Add applications to the People and i A General People and Content List Content list Configuration tab Configure Quality of Service QoS on F QoS tab an iPower 9000 system Configure WebOffice for an iPower Mie Utilities WebOffice tab system setting Up System Security To Do This First Click Then Click Configure the Adapter NAT Port Range a Adapter NAT Port Range tab Save numbers in a Call Log i da General Call Preferences tab Choose the logon method a General Disable Auto Logon General Set the logoff options a General Lock settings on a page i A General 14 www polycom com Chapter 2 AdminTools Roadmap Configuring Network Use To Do This First click Then click we iPower 9000 an
14. software for 24 setting up 24 system requirements of 24 tips and guidelines for 25 documentation finding information in 42 list of documents 42 domain account 20 dual images enabling or disabling 16 Index 2 dual monitor 9 F File Transfer configuring 17 description of 11 flicker reduction enabling 16 G gatekeeper setting up 15 gateway setting up 15 Getting Started Guide customizing 40 location of 40 Global Management System description of 22 disabling 23 removing an IP address 23 setting up user account for 23 H hardware components optional 8 components standard 3 documentation about installing iPower system 42 documentation about testing 44 Hardware Diagnostics description of 11 description of Error Log 36 documentation about 44 headset adding to iPower system 11 help list of online help systems 42 ImageShare documentation about 43 iPower 600 7 iPower 900 7 iPower 9000 7 solving problems with 61 www polycom com Index ImageShare II documentation about 43 iPower 600 7 iPower 9000 7 solving problems with 61 IMUX setting up 15 information providing to users 39 installation documentation about 42 reinstalling the iPower system 28 solving problems during 46 Integrated Dynamic Echo Cancellation IDEC solving problems with 60 iPower 70 Room Camera description of 5 documentation about 43 iPower 80 Dynamic Locating Camera description of 5 documentation about 43 1Power Docume
15. with the network From the Operating Statistics application check your ISDN configuration or contact your network provider www polycom com Chapter 6 Troubleshooting Tips solving Video Problems Problem Far end receives or transmits poor video Poor local near end video Polycom Inc Corrective Action Double click the i ze Conference Statistics icon on the taskbar in the lower right hand corner of the screen Check the video statistics Check the Key frames A large number or a steadily increasing number in this field indicates a network quality problem Redial the call or try connecting at a lower rate If the problem persists call for service Make sure that all video camera and monitor cables are correctly installed and secure If necessary consult the manual that came with your monitor From the Hardware Diagnostics application start Automated Testing If the test passes the video board is good From the Hardware Diagnostics application click Test Video and select the appropriate video source If no source is detected perform the following steps 1 Unplug the camera video cable and then plug it in again or turn off the Camera and Microphone module unplug the video cable and then plug it in again Replace the video cable Change the cable connections If the test fails the video board is faulty Call for service If the problem persists call for service
16. 4 PowerMic description of 7 documentation about 43 Premier Cart description of 9 documentation about 43 printer adding to iPower system 10 problems solving See troubleshooting projector adding to iPower system 11 Q QoS configuring 14 Quality of Service configuring 14 Quick Tips Sheet sending to users 39 R RAS setting up 17 Readiness Monitoring setting up 17 regulatory documentation about 42 reinstalling system 28 Release Bulletin location of 44 remote control devices iPower 600 6 iPower 900 6 iPower 9000 5 solving problems with 47 remote management description of software for 20 SNMP management 22 using tools for 17 WebRemote 20 restoring system 28 room audio input devices adding to iPower system 11 S scanner adding to iPower system 10 www polycom com Index security setting up for system 14 setting up virus protection 37 Security Log 36 serial devices adding to iPower system 10 server See Document Server service contacting Polycom v settings locking 14 Setup Wizard description of 11 SNMP management adding iPower Network Manager 22 configuring system for 17 documentation about 44 enabling 22 installing iPower MIBs 22 setting up network management station NMS 22 software adding applications 32 applications optional 12 applications standard 11 Document Server 24 for remote management 20 Global Management System 22 PathNavigator Conference on Demand 25 reinstalling
17. 55 iPower Collaboration System Tips and Troubleshooting Problem Corrective Action No thumbnail or blank thumbnail or e Make sure that the video source is turned on Video Readiness indication If you are using a laptop with or without an ImageShare or ImageShare II Make sure that the laptop is selected as the source of input in the Collaboration application Make sure that your laptop is enabled to send to an external screen as you would do if you connected a projector to your laptop Note that the laptop is added to the People and Content list Make sure that the laptop screen resolution is set to 480x640 600x800 or 1024x768 If you use a screen resolution of 1024x768 make sure the refresh Note frequency is set to 75 Hz or lower From the Hardware Diagnostics application start Automated Testing If the test passes the video board is good From the Hardware Diagnostics application click Test Video and select the appropriate video source If no source Is detected do the following 1 Unplug the camera video cable and then plug it in again or turn off the Camera and Microphone module unplug the video cable and then plug it in again Replace the video cable Change the cable connections If the test fails the video board is faulty Call for service If the problem persists call for service No video VGA output blank VGA Check all video and power cable connections monitor to and from the V
18. DN service provider Call a known good ISDN number Run the ISDN Bit Error Rate Test This test allows you to place a call from one line to another in order to verify line integrity Select Start gt Programs gt Polycom iPower gt Administrator gt Network Test If a line connects then the line is good Check the number system name or LAN address of the far end system Make sure that the number being dialed is correct and properly formatted and try the call again Make sure that the network cable is connected and secure The LAN cable must be connected properly as shown in the iPower installation documentation Verify that the far end system is working To find out if the problem exists in one direction only ask the person at the far end site to call your system Telephone the far end and find out if the system is turned on and is functioning properly Ask whether the far end system is behind an IP network firewall If it is the far end must provide a way for LAN traffic to go through which will allow a successful connection 5 iPower Collaboration System Tips and Troubleshooting Problem Corrective Action Difficulty making LAN calls If you are using an extension or an alias to place the call to the far end site use the IP address instead If you can place the call using the IP address your H 323 gatekeeper or your access to the gatekeeper is faulty Notify your network administrator Check th
19. GA monitor Check the brightness setting on the monitor to be sure that it is not set to one extreme or the other 56 www polycom com Chapter 6 Troubleshooting Tips Problem Cannot control the camera using the remote or keyboard No video NTSC or PAL output Polycom Inc Corrective Action From the Hardware Diagnostics application start Automated Testing lf the test passes from the Hardware Diagnostics application click Test Video and select the video source If the source is detected attempt to control the camera f the test fails call for service If you still cannot control the camera turn off the camera and do the following Unplug the camera cable s and plug them in again Replace the video cable Change the cable connections Make sure that other commands from the remote control and keyboard work If the problem persists call for service eS The NTSC PAL monitor is used only if in a call If the system is not in a call Note this monitor will not display video Make sure that all cables to and from the NTSC or PAL monitor are correctly installed and secure and that the monitor power is on From the Operating Statistics or AdminTools application check the system configuration for the NTSC or PAL settings If appropriate enable dual monitor use and restart the collaboration system Make sure the far end is sending video by checking the Receive field in Confere
20. Mute Audio on Auto Answer NAA Display Number Last Dialed Always Record Numbers in User Calllog No Logon and Security Type of Logon Standard Windows Logon Display Custom Logon Message N A Custom Logon Message N A P Map Home Directory to Drive N A Logging Mapped Drive Letter N A Logoff and Standby Show Logoff Reminder No Log Off Automatically No Auto Logoff Period Minutes N ZA Auto Logoff Countdown Seconds N A Standby Mode Standby Period Minutes ce Voice Statistics Configuration DE Summary Running h Loopback Tests a Preferences JK Monitor Use Second Monitor Save As Help OK Cancel Smer te o ca 3 Choose a tab to view detailed information Page Description Provides details related to System Information Call Preferences Logon and Security Logoff and General Standby and Monitor ISDN Provides details related to ISDN Advanced ISDN Configuration ISDN Bandwidth ISDN Setup IMUX Setup and Gateway Setup LAN Provides details related to LAN Configuration Gatekeeper Setup and LAN Bandwidth Video Provides details related to Video Preferences and Camera and Video Sources Audio Provides details related to Audio Preferences and Audio Inputs www polycom com Chapter 4 Tips for Tasks You Do Regularly Description Directory Provides details related to Directory Options Central Directory Server Setup and ILS Registration Utilities Provid
21. account 20 setting up 20 User Guide See Getting Started Guide users finding information in documentation 42 providing with information they need 39 telling how to contact system administrator 41 tips for helping 39 Index 5 iPower Collaboration System Tips and Troubleshooting Utility Cart description of 9 documentation about 43 V VCR adding 16 solving problems with 58 using with iPower system 10 video configuring 16 setting for internal multipoint 18 setting up video sources 16 solving problems with 55 virus setting up protection against 37 Vortex adding to iPower system 11 W Web site Polycom v WebOffice accessing 27 description of 26 WebRemote configuring system for 17 documentation about 44 enabling 20 requirements for 20 using 21 whiteboard adding to iPower system 10 Windows logon description of 19 setting up user accounts for 20 Z Zoom Mic 5 Index 6 www polycom com
22. al Management System The Operating Statistics and Collaboration applications may be run simultaneously whereas the AdminTools and Collaboration applications cannot be Note run simultaneously C Viewing Detailed System Statistics Use the Operating Statistics application to track detailed statistics on the video audio and network performance for the current or most recent call To start Operating Statistics 1 Make sure the Collaboration application is running 32 www polycom com Chapter 4 Tips for Tasks You Do Regularly Polycom Inc 2 Choose Start gt Programs gt Polycom iPower gt Administrator Information gt Operating Statistics Select Category System Statistics System Statistics Placed Received Total H 323 Calls f 0 ied 1 323 Statistics Total H 320 Calls 10 1 aH 320 Statistics Total Voice Calls fo fo Time Since SS W Startup hh mm ss 163330 oo Time in Calls Since 55W Startup o0 Time in Calls Since Install o00 00 Time in Voice Calls Since 55W Startup 00000 Time in Voice Calls Since Install 000000 0 Total Commands from the Remote fo Pref i Total Local Camera Commands fo Voice Statistics Configuration ax Summary my Aunning Loopback Tests A Logging 3 Choose the category of statistics that you want to view Category Description System Statistics Displays the total number of calls total time of calls and to
23. al auxiliary camera and an optional document camera iPower Collaboration System Tips and Troubleshooting VCR For the iPower 600 system you can use a camera other than the standard Camera and Microphone Module as the main camera You can also add a document camera Document Camera You can add one or two VCRs to any of the iPower systems so that users can play videotapes during calls or create videotapes of meetings If you install one or two VCRs you must open the AdminTools Camera Controls and VCR page and click either One VCR or Two VCRs See the AdminTools online help for more information To access this help press the HELP button on the remote control press F1 on the keyboard or click Help when you are within the AdminTools application Other Optional Hardware Components There are several other optional components you can add to the iPower systems LI Remote control devices You can add your own keyboard mouse or remote control to any of the iPower systems Q USB devices You can add a USB device such as a printer or a scanner to the iPower 9000 and iPower 600 systems or to version 3 0 or higher of the iPower 900 system LI Serial devices You can add a serial device such as a whiteboard to any of the iPower systems You can also add a custom control panel to the iPower 9000 system www polycom com Chapter 1 Presenting the Polycom iPower Systems LI Room audio input devices Instead of
24. ation Log 36 Call Log 36 Configuration Summary 36 Hardware Diagnostics Error Log 36 saving numbers in Call Log 14 Security Log 36 System Log 36 Look At Me Button adding to iPower system 11 M maintenance of system using AdminTools 17 restoring the system 28 Management Information Bases See MIBs MIBs installing 22 Index 3 iPower Collaboration System Tips and Troubleshooting microphone configuring 15 documentation about 43 PowerMic 7 Zoom Mic 5 monitor solving problems with 57 monitor See display multipoint configuring 18 muting solving problems with 59 N NAT configuring 14 NetMeeting Chat description of 11 network configuring use of 15 installing network management software 22 network management station NMS 22 solving problems with 49 network management station NMS 22 Network Manager adding to SNMP management 22 description of 12 NTSC PAL display 9 O online help accessing 42 list of 42 Operating Statistics description of 11 Operating Statistics page 33 starting 32 P PathNavigator Conference on Demand configuring 25 description of 25 placing a call using 26 uses of 25 People and Content list adding applications to 14 picture in picture PIP See PIP PIP changing position of 14 description of 8 Index 4 Polycom iPower system See iPower system Polycom Technical Support v port range configuring 14 PowerCam Plus description of 4 documentation about 43 PowerCam description of
25. bles to the system are correctly installed and secure From the Operating Statistics application start the Local Channel loopback test ISDN systems From the Hardware Diagnostics application start Automated Testing If the test passes click Test Audio and select one of the A V Board Generated or Motherboard Generated options as the Audio Source If you do not hear the audio tones or noise call for service If the test fails call for service Double click the 72em Conference Statistics icon on the taskbar in the lower right hand corner of the screen Check the audio statistics Check for network errors From the Hardware Diagnostics application start Automated Testing 59 iPower Collaboration System Tips and Troubleshooting 60 Problem Poor audio from the far end system Cannot hear any audio or the volume is too low or too high Poor Automatic Gain Control AGC Far end detects variations in audio from near end sources that are different distances from the microphone Poor Automatic Noise Suppression ANS Far end hears near end background noise Poor Integrated Dynamic Echo Cancellation IDEC Far end participants hear echoes of themselves Corrective Action From the Hardware Diagnostics application click Test Audio Select one of the A V Board Generated or Motherboard Generated options as the Audio Source If the audio tones or noise have poor quality call for service I
26. com A ACP See Automatic Camera Pointing adapter configuring 14 administrator contacting 41 AdminTools accessing 13 accessing help for 13 allowing data sharing using 17 configuring audio using 15 configuring multipoint using 18 configuring network use using 15 configuring remote management tools using 17 configuring streaming using 16 configuring video using 16 customizing the system using 14 description of 11 documentation about 43 maintaining the system using 17 roadmap of 13 setting up directories using 16 setting up system security using 14 ANS Automatic Noise Suppression solving prob lems with 60 Application Log 36 applications adding to iPower system 32 optional on iPower system 12 standard on iPower system 11 audio adding to iPower system 11 configuring 15 setting for internal multipoint 18 solving problems with 59 Auto Logon description of 19 disabling 14 Automatic Camera Pointing ACP 4 Automatic Gain Control AGC solving problems with 60 Automatic Noise Suppression ANS solving prob lems with 60 auxiliary camera description of 9 Polycom Inc Index C call setting preferences for 14 viewing statistics for 35 Call Log description of 36 camera adding additional 9 configuring behavior of 16 description of 4 documentation about 43 iPower 600 5 iPower 900 5 iPower 9000 4 setting up sources of 16 solving problems with 57 Camera and Microphone module 5 cart description of 9 Central D
27. connect ISDN lines If the ISDN lines activate close the Hardware Diagnostics application and start the Collaboration application If you still have call problems and your switch type is DMS100 NI1 5ESS G3 or 5ESS Multipoint you may have a problem registering your SPIDs with the network From the Operating Statistics application check your ISDN configuration or contact your network provider Make sure that the number being dialed is correct and properly formatted and try the call again Callers may need to dial 9 or include a long distance access code or country code Verify that the far end system is in working order Telephone the far end site and find out if the system is turned on and is functioning properly www polycom com Chapter 6 Troubleshooting Tips Polycom Inc Problem ISDN call attempt has failed the user has received an error message Difficulty making LAN calls continued on next page Corrective Action Have the far end system call your system To find out if the problem exists in one direction only ask the person at the far end site to call your system Check the ISDN configuration Contact your ISDN service provider and verify that the ISDN lines are provisioned according to the Preparing Your Network for Collaboration document which is available at www polycom com Check the configuration in the ISDN Setup page in AdminTools Obtain the correct numbers from your IS
28. d iPower 900 systems 7 LAN Configuration tab Configuring Audio To Do This First Click Then Click Set the audio algorithm for ISDN calls Audio Audio Preferences tab Set the audio algorithm for LAN calls Audio Audio Preferences tab Configure Automatic Gain Control Audio Audio Input and Output tab AGC for auxiliary audio Configure the microphones Audio Audio Input and Output tab Define the number of speakers Audio Audio Input and Output tab Polycom Inc 15 iPower Collaboration System Tips and Troubleshooting Configuring Video To Do This First Click Then Click Set up cameras and video sources Video Cameras and Video Sources tab Configure camera behavior Camera Control and VCR tab Add a second monitor E General Monitor tab Add VCR s Camera Control and VCR tab Configuring Streaming To Do This First Click Then Click Configure the Streaming option on an ef Streaming tab iPower system Configure the Streaming option on an g Streaming tab external server Setting Up Directories To Do This First Click Then Click Set up a Local Directory Directory Local Directory tab F F p Set up a Central Directory Directory Central Directory Server Setup tab F bi Register with an ILS server Directory ILS Registration tab 16 www polycom com Chapter 2 AdminTools Roadmap Allowing Data Sharing To Do This First Click Then Click Allow file transf
29. e LAN configuration in the LAN Setup page in AdminTools Obtain correct numbers from your network provider Call a known good LAN number The call briefly enters the Check the phone number system name or Connecting state and then TCP IP address to make sure that you are disconnects continued on next dialing a videoconferencing system page Redial the call using a lower rate 1x512 to 1x384 1x384 to 2x64 2x64 to 2x56 because the far end or network may not support the call rate you requested Operationally test the lines for making Outgoing calls Perform the following steps 1 Make a 1x512 call to another iPower system using a number that is known to be correct 2 After the call connects check the call rate from the Conference Statistics screen If the call connected at 1x512 all lines work If some lines do not come up the lines may not be connected to the network properly Verify that the ISDN lines are connected and active Perform the following steps 1 From the Hardware Diagnostics application click Test ISDN Lines If a line does not reach the active state make sure that it is connected properly See the iPower installation documentation for information about how to connect ISDN lines 52 www polycom com Chapter 6 Troubleshooting Tips Polycom Inc Problem The call briefly enters the Connecting state and then disconnects Readiness message Gatekeeper registrat
30. e server administrator 5 Click Create Office 6 Confirm the password that you specified To access WebOffice from an iPower system Click on the WebOffice icon on the desktop Polycom Inc 27 iPower Collaboration System Tips and Troubleshooting Restoring the System When you restore the iPower system the system is returned to its original factory state You should only restore the system when directed by a Polycom support representative For a list of system default settings see Appendix A System Default Settings Getting Ready to Reinstall Before you reinstall your system software 1 Back up the Local Directory data Save your Local Directory data by copying C Program Files PictureTel vcs tsdir ini to external media 2 Record the configuration settings Make a record of your configuration settings by running the iPower Operating Statistics utility On the Configuration Summary page click Save As to save the file iPowerSysConfigLog txt to external media You can use this information to help reconfigure the system after you reinstall the software 3 Make sure you have the system serial number and your LAN and ISDN settings The serial number is printed on the back of the computer box Reinstalling the iPower System C Note 28 When you reinstall your iPower system software any Directory entries and customized settings you have entered are lost and any additional software is erased inc
31. e the iPower Collaboration System Quick Tips Sheet m See eee eee eee 6 www polycom com Chapter 1 Presenting the Polycom iPower Systems PowerMiic All the iPower systems use the PowerMic as the main microphone You can use up to a total of eight PowerMic microphones with your iPower 9000 and up to four with your iPower 600 and iPower 900 ImageShare or ImageShare II iPower 9000 and iPower 600 Systems The ImageShare II device makes it easy for you to add audio and video from a laptop to your system The ImageShare II is included with the iPower 9000 system and is available as an option for the iPower 600 system iPower 900 System The ImageShare device makes it easy for you to add audio and video input and output devices such as a laptop or a projector to the iPower 900 system Polycom Inc 4 iPower Collaboration System Tips and Troubleshooting The ImageShare is included with the iPower 970 system and is available as an option for the iPower 960 system Optional Hardware Components The following hardware components can be purchased separately LI Display LI Cart LI Additional cameras LJ Other optional hardware components Display The display shows video from the cameras and other video sources application windows online help and so on The display can be a regular display or a flat panel display and you can have up to two displays connected to your system The display
32. eeseeseeeeeeen 41 Finding Information in the Documentation suscumisrnenedasa a a 42 Chapter 6 Troubleshooting Tips Solving Instalatonm P rople mS annn E tuncuysoetnenortae dye Suaasanetees 46 Solne SLALLUP L TODIEIN Sersan T T A a aa 46 Solving General System LODICINS sererai are a i A A E 47 Soline Nerwork PRODICIIS niiz a a a O 49 Olving Video robl EN riens E E A 55 volne Audo P rODIEN Se E O 59 Solving ImageShare and ImageShare II Problems ssssssesessesessessssssserssrsrsessessrseesesreseeesesseseeseesesresesees 61 Appendix A System Default Settings iv www polycom com About This Guide This guide is for system administrators who need to configure maintain and troubleshoot the Polycom iPower 9000 iPower 600 and iPower 900 systems Complete information about the iPower systems is available through the online help For installation information refer to the hardcopy installation documentation Users can also refer to the documentation available on the iPower Documentation Library CD Both the installation documentation and the CD are shipped with each iPower system For titles and descriptions of all the iPower documentation see Chapter 5 Tips for Helping Users For support or service please contact your Polycom service provider or call Polycom Technical Support You can find phone numbers for Technical Support in your area as well as the latest product information at the Polycom web site www polycom com
33. em does not start e Check for bad hardware From the Hardware Diagnostics application start Automated Testing If the test fails call for service Check the Windows Event Viewer either on the local system or from a remote PC Splash screen is frozen eS A splash screen that does not move indicates bad hardware Note e Restart the system If the problem persists call for service 46 www polycom com Chapter 6 Troubleshooting Tips solving General System Problems Polycom Inc Problem Parts of the system are not working Keyboard is not working Corrective Action Make sure that all cables are correctly installed and secure Make sure that all power cables are plugged into a power source cart power strip wall outlet or uninterruptible power supply Make sure that the cart power strip or uninterruptible power supply is turned on Enable Readiness Monitoring in AdminTools Address any warnings generated Make sure that the keyboard and remote control are not being used at the same time You can t use both infrared devices simultaneously Make sure that keys on the keyboard are not being accidentally held down Make sure that the infrared path to the infrared receiver is not blocked Make sure that the infrared receiver is plugged in correctly Make sure that the LED indicator on the front of the receiver is on when the system is on Make sure that the camera can detect the
34. er I Utilities File Transfer tab Document Server tab Configure the system to use a MN Utilities Document Server Maintaining the System To Do This First Click Then Click Update the system information EA General System Information tab Set up Readiness Monitoring a Utilities Readiness Monitoring tab Using Remote Management Tools To Do This First Click Then Click Configure the system for WebRemote it Utilities Network Management tab management Setup RAS access over ISDN j ISDN ISDN Bandwidth tab Configure the system for SNMP Mie Utilities Network Management tab management Set up the Global Management System fea Utilities Global Management on an iPower system System tab Disable the Global Management FN Utilities Global Management System on an iPower system System tab Polycom Inc IZ iPower Collaboration System Tips and Troubleshooting Configuring Multipoint Conferencing To Do This Allow multipoint conferences Sel Multipoint Set the default video display for internal multipoint Gal Multipoint Set the audio and video preferences for internal multipoint l Multipoint 18 www polycom com Tips for Tasks You Do Rarely This chapter provides information about tasks that you need to perform only once or very rarely It includes these topics Q Q Setting Up the Log On Process Describes how to choose logon options and set up user accounts Setting Up Additional Sof
35. es details related to Document Server File Transfer Readiness and Network Management Internal Multipoint Provides details related to Internal Multipoint such as the key code audio preference video algorithm and maximum video frame rate Viewing Statistics for the Current Call The Conference Statistics screen provides general information on system performance for the current call To display the Conference Statistics screen Double click the round 725pq Conference Statistics icon in the Windows system tray at the bottom of the screen Conference Statistics Polycom Inc Connected to Bandwidth Transmit Video algorithm Frame rate Resolution Actual bit rate Key frames Audio algorithm Receive Video algorithm Frame rate Resolution Actual bit rate Key frames Audio algorithm 0000000 384 kbps H 263 30 FCIF 329303 2 Siren 14 32 kbps H 263 30 FCIF 328275 2 Siren 14 32 kbps ISDN Line 1 Connected Connected ISDN Line 2 Connected Connected ISDN Line 3 Connected Connected ISDN Line 4 Idle Idle Video synchronization In syne 35 iPower Collaboration System Tips and Troubleshooting Accessing and Viewing Logs A number of log files are available for your use LI From Operating Statistics Call Log Tracks general information on all of the calls made and answered by the system From Operating Statistics you can view the s
36. f you are in a call adjust the volume by using the control buttons on the remote or by manipulating on screen controls with the keyboard If your audio speakers have their own volume control check that the control is set appropriately Listen for the dial up tones during the dial up process From the Hardware Diagnostics application start Automated Testing If the test fails call for service From the Hardware Diagnostics application click Test Audio Select one of the A V Board Generated or Motherboard Generated options as the Audio Source If the audio tones or noise have poor quality call for service From the Operating Statistics application check the audio settings If this is a custom audio system try to bypass AGC and Echo Cancellation and revert back to the PowerMic to see if the symptoms persist From the Operating Statistics application check the audio settings From the Operating Statistics application check the audio settings www polycom com Chapter 6 Troubleshooting Tips solving IlmageShare and ImageShare II Problems Problem Data or images will not pass through the Monitor or VGA In connector of the ImageShare device Projector connected to the e ImageShare is not displaying output Polycom Inc Corrective Action Make sure that all cables to and from the ImageShare device are correctly installed and secure If you are using a laptop with the ImageShare perform t
37. he Quick Tips Sheet to Users Polycom Inc The iPower Collaboration System Quick Tips Sheet provides basic system information that users can quickly refer to when using the iPower system This sheet is available as a PDF file on the iPower Documentation CD Polycom encourages you to send this PDF file by email to video collaboration users throughout your organization Users can then print out the file and bring it with them whenever they make a video call You may also want to print it out and leave a few copies in each conference room that is equipped with an iPower system 39 iPower Collaboration System Tips and Troubleshooting Customizing the Getting Started Guide Each iPower system comes with an online user s guide the iPower Collaboration System Getting Started Guide This guide is available as a doc file Since iPower system options can vary the Getting Started Guide is somewhat generic To make the guide as useful as possible for your users you should customize the original Microsoft Word version of this document according to your particular collaboration environment At a minimum Polycom recommends that you add information that is specific to your site in the Site Info section such as a name and phone number for users to call if they have trouble using the system After you customize the Getting Started Guide using Word you may want to make a PDF version available to your users You could for exa
38. he following steps 1 Make sure that the laptop screen has been sent to the ImageShare device by enabling your laptop to send to an external screen as you would do if you connected a projector to your laptop Make sure that the laptop is added to the People and Content list Make sure that the laptop screen resolution capture resolution and frequency settings are correct 1024x768 75 hz See the laptop documentation if you need information on setting up the laptop to send video from its VGA port From the Hardware Diagnostics application start Automated Testing If the test passes from the Hardware Diagnostics application start Test Video and select the ImageShare Video Source option If the PC or laptop video image does not appear call for service If the test fails call for service Make sure that all cables to and from the ImageShare device are correctly installed and secure Consult the documentation that came with the projector 6 iPower Collaboration System Tips and Troubleshooting Problem Corrective Action ImageShare capture feature is not Make sure that all cables to and from the working no thumbnail ImageShare device are correctly installed and secure Make sure that the laptop screen has been sent to the ImageShare device by enabling your laptop to send to an external screen as you would do if you connected a projector to your laptop Note that an icon for the laptop is added
39. he screen and restart the system to complete the reinstallation If the system does not restart automatically after completing the upgrade you must restart it manually Copy your Local Directory data back to C Program Files PictureTel vcs tsdir ini iPower 600 System To reinstall an iPower 600 system 1 Polycom Inc Power off the iPower 600 system 29 iPower Collaboration System Tips and Troubleshooting 30 8 9 From the Windows desktop right click the My Computer icon and select Properties Click the Advanced tab and then choose Startup and Recovery Check the Display list of Operating Systems for 30 seconds check box and then click Apply Restart the system Select Factory Default Reload and press Enter If Factory Default Reload does not appear choose Return to OS Choices Menu and then choose Factory Default Reload When you see the following dialog box choose a language for the installation and press OK Note that the text in this dialog box may be in English even if your system is running in another language Select the language for this installation fram the choices below Follow the onscreen instructions to complete the reinstallation Copy your Local Directory data back to C Program Files PictureTel vcs tsdir ini www polycom com Polycom Inc Tips for Tasks You Do Regularly This chapter provides information about tasks that you need to perform on a regular
40. infrared signal Get close to the camera then point the keyboard at the camera Watch the local video and see if flashing is visible from the keyboard Make sure that the keyboard contains fresh batteries Check the keyboard batteries at least every two months 47 iPower Collaboration System Tips and Troubleshooting A8 Problem Remote control is not working ISDN or voice number is displayed incorrectly in the To call this system field Corrective Action Make sure that the keyboard and remote control are not being used at the same time You can t use both infrared devices simultaneously Make sure that the infrared path from the remote control to the infrared receiver at the base of the main camera is not blocked Make sure that the remote control contains fresh batteries Check the remote control batteries at least every two months with the Hardware Diagnostics application Enable Readiness Monitoring in Admin Tools The iPower system will receive a message when the batteries are low Make sure that the camera can detect the infrared signal Get close to the camera then point the keyboard at the camera Watch the local video and see if flashing is visible from the keyboard If the remote control still doesn t work restart the system Make sure that your location information is correct To correct the local area code or city code Choose Start gt Settings gt Control Panel gt Telephon
41. iodically checking for and eliminating unwanted files or applications This is particularly important if many users access the system On the iPower 9000 and iPower 900 users install their own applications such as Microsoft Office on the C drive On the iPower 600 users install their own applications on the D drive 37 iPower Collaboration System Tips and Troubleshooting 38 Check for unwanted files in the following places LI Received files LJ Document Server documents Q Documents placed on the hard drive www polycom com Tips for Helping Users This chapter provides information that you can use to help the iPower users in your organization It includes these topics L Making Sure Users Have the Information They Need Explains how you can use the Quick Tips Sheet and Getting Started Guide to provide users with information Also explains how to change the room information that appears on the iPower system home page LI Making Sure Users Know How to Contact the System Administrator Lists various ways that you can inform users about how to contact you LI Finding Information in the Documentation Provides a list of the iPower documentation briefly describes it and tells where to find it Making Sure Users Have the Information They Need Providing information to the users enables them to begin using the iPower system more quickly and reduces their need to get help from you or other resources Sending t
42. ion failed The system can make calls but cannot receive them A call stays in the Connecting state The call connects at less than the requested rate the system displays Call connected at maximum available rate Corrective Action If all ISDN lines activate close the Hardware Diagnostics application and start the Collaboration application If you still have call problems and your switch type is DMS100 NI1 5ESS G3 or 5ESS Multipoint you may have a problem registering your SPIDs with the network From the Operating Statistics application check your ISDN configuration or contact your network provider From the Operating Statistics application check the gatekeeper configuration Notify the network administrator Place LAN calls using IP addresses that do not require a gatekeeper From the Configuration Summary category of the Operating Statistics application check the local phone numbers Run the ISDN Bit Error Rate Test This test allows you to place a call from one line to another in order to verify line integrity Select Start gt Programs gt Polycom iPower gt Administrator gt Network Test If a line connects then the line is good Check the phone number system name or TCP IP address to make sure that you are dialing a videoconferencing system Redial the call as restricted Double click the 7m Conference Statistics icon on the taskbar in the lower right hand corner of the sc
43. ious section Customizing the Getting Started Guide for more information LJ Enter your name on the AdminTools System Information page See the AdminTools online help for more information Finding Information in the Documentation This section contains information about the iPower documentation such as the document titles and the purpose of each document You can use this information yourself or use it to refer your users to the proper documentation You can find all the documents either on the iPower Documentation CD that came with your system or online To access the online help systems press the HELP button on the remote control or click Help or press F1 on the keyboard when you are within the corresponding application If you need to Refer to Located on the Prepare for system installation by Preparing Your Network for iPower Documentation CD ordering ISDN verifying Collaboration requirements and getting the Polycom web site at www polycom com network ready Observe regulatory information Product Regulatory Information iPower Documentation CD notices and approvals Polycom web site at www polycom com Install the system hardware Easy Install Poster for iPower Hardcopy documentation 9000 or iPower 600 iPower Documentation CD Installing the iPower 900 System for iPower 900 Polycom web site at www polycom com Learn how to perform the tasks Getting Started Guide iPower Documentation CD
44. irectory See directory Collaboration application description of 11 documentation about 43 components optional for iPower system additional cameras 9 cart 9 display 8 other hardware components 10 VCR 10 components standard for iPower system computer box 3 ImageShare or ImageShare II 7 main camera 4 PowerMic 7 remote control devices 5 computer box iPower 600 3 iPower 900 4 iPower 9000 3 computer unit 3 Conference Statistics Conference Statistics page 35 viewing 35 Conference on Demand See PathNavigator Con ference on Demand Index iPower Collaboration System Tips and Troubleshooting configuration of audio 15 of data sharing 17 of directories 16 of multipoint 18 of network use 15 of remote management tools 17 of streaming 16 of system 14 of video 16 Configuration Summary Configuration Summary page 34 listing settings 36 viewing 34 control panel allowing use of 14 custom control panel allowing use of 14 customizing the system 14 D data sharing allowing 17 default settings for iPower system 63 default user account 20 directory backing up Local before reinstalling 28 Directory Services Setup 12 setting up Central 16 setting up Local 16 Directory Services See directory disk space conserving 37 display adding second monitor 16 description of 8 solving problems with 56 using two displays 9 document camera description of 9 Document Server advantages of 24 configuring 17 description of 12 installing
45. l as easy to use data sharing capabilities You can install the iPower 9000 system in a 19 inch 48 26 cm equipment rack on top of a desk or credenza or in a cart Dah POLYCO 00 0E amp 08 amp gt M E OEE amp e G G GD Q The iPower 600 system comes in a unique package You can install it as an all in one appliance so that it conveniently fits on top of a traditional monitor Or you can split it into two components the Camera and Microphone module which you can easily mount on a flat panel display or wall and the compact computer unit Q The iPower 900 system like the iPower 9000 and iPower 600 utilizes a conventional PC platform enabling you to use it for more than just video calls For example you can use it for collaborating on documents surfing the web sending email accessing corporate databases and more 2 www polycom com Chapter 1 Presenting the Polycom iPower Systems Standard Hardware Components The following hardware components come standard with each iPower system L Computer box LI Main camera Q Remote control devices E ImageShare or ImageShare II Computer Box iPower 9000 System The computer box contains the system software internal hardware and power supply To locate the power button on the iPower 9000 computer box flip down the front cover The CD ROM drive is also located at the front whereas the connection panel is located at the rear
46. lication If you still see an ISDN Readiness condition and your switch type is DMS100 NI1 5ESS G3 or 5ESS Multipoint you may have a problem registering your SPIDs with the network From the Operating Statistics application check your ISDN configuration or contact your network provider Check the lights on the NT 1 boxes Rapid blinking 8 second usually indicates a network problem Slow blinking 1 second usually indicates an interface or videoconferencing error If the problem persists check the provisioning of the line or contact the network administrator 49 iPower Collaboration System Tips and Troubleshooting Problem ISDN call attempt has failed the user has received an error message continued on next page 50 Corrective Action Perform those tasks specified in the error message For example Check the dialed number Redial the call as restricted Ask the far end to call you Redial the call later Verify that the far end system is working Contact the network provider eS A No ISDN Channel message may indicate a problem with the ISDN lines between your system and the network e Verify that the ISDN lines are connected and active Perform the following steps 1 From the Hardware Diagnostics application click Test ISDN Lines If a line does not reach the active state make sure that it is connected properly See the iPower installation documentation for information about how to
47. luding system upgrades that you may have applied When you install upgrades to the system Directory entries are retained and any additional software you may have installed is not erased The iPower system software does not provide an uninstall program to remove the system software However reinstalling the system software will overwrite all of the files created and installed during the original installation www polycom com Chapter 3 Tips for Tasks You Do Rarely iPower 9000 and iPower 900 Systems To reinstall an iPower 9000 or iPower 900 system 1 Do one of the following e For iPower 9000 systems insert the CD marked Disk 1 of 2 into the CD ROM drive and then power on the system e For iPower 900 systems insert the boot diskette into the diskette drive and the CD marked Disk 1 of 2 into the CD ROM drive and then power on the system When you see the following dialog box choose a language for the installation and press OK Note that the text in this dialog box may be in English even if your system is running in another language X Select the language for this installation from the choices below Enishi Cancel Insert the CD marked Disk 2 of 2 when you see this dialog box instructing you to insert the next media Span Volume 1 Gone 9 Insent next media and press enter to continue Cancel FileName Press Enter after you insert the second CD Follow the instructions on t
48. management application to control a remote system see the documentation that came with the application Global Management System The Polycom Global Management System is a web based software application that provides centralized video network management As long as you have a web browser you can use the Global Management System with the iPower system to monitor and maintain local and remote videoconferencing systems and networks from anywhere in the world You can use the Global Management System with the iPower system to LI Monitor system status LI Obtain general system information and addresses www polycom com Chapter 3 Tips for Tasks You Do Rarely Q Q Provide Remote Alert Notification Obtain Call Detail Record information such as call time start and end time video bandwidth and number dialed Configure videoconferencing equipment Update iPower software Send messages to the Network Administrator In order to use the Global Management System with an iPower system you must set up the Global Management System user account on an iPower system To do this 1 E a Start AdminTools and click ae Utilities Click the Global Management System tab Check the Allow Management via Global Management System check box Click Set Password Enter a password to access the iPower system from the Global Management system To disable the Global Management System on an iPower system 1 2 3 Start AdminTools and
49. mple send it to your users by email or put it on your organization s intranet This way users can view or print the document when they re away from the system to prepare for when they use the system To edit the Getting Started Guide 1 Locate and open the Microsoft Word version of the Getting Started Guide document The file is located on the iPower Documentation Library CD 2 Use Microsoft Word to customize the document to meet your users needs 3 Save the document as GetStart pdf and distribute it to your users Displaying Room Information on the iPower System Home Page 40 The iPower system home page provides access to WebRemote WebOffice and WebStreaming This page also displays information about the room in which the iPower system is located You can enter this room information using the InputText txt file Each line of the InputText txt file contains a field name and a text string You can enter information in the text strings This information along with the field names appear on the iPower system home page Even if you do not enter any text the field names still appear To display room information on the iPower system home page 1 Open the InputText txt file at C Program Files Picture Tel VCS WebInterface ConfigureMain www polycom com Chapter 5 Tips for Helping Users 2 Enter information about the room Lets you enter information This field about Such as RoomName The name of the r
50. nagement To enable SNMP management you must do the following 1 Set up an SNMP environment To set up an SNMP environment you must install network management software such as HP OpenView on the computer you intend to use as your network management station NMS You cannot use the iPower system as the NMS Install the iPower MIBs a Access the appropriate iPower system MIB file at one of these locations On the iPower system at C Program Files PictureTel VCS SNMP Mib From the Polycom web site at www polycom com b Install the MIBs on the network management station as required by your management software For more information see the management application s documentation c Using AdminTools configure the iPower system for SNMP management For more information see the AdminTools online help To access this help press the HELP button on the remote control press F1 on the keyboard or click Help when you are within the AdminTools application Add the iPower Network Manager Once you ve configured the iPower system to allow remote management via SNMP you may choose to use the iPower Network Manager application which is available on the iPower Network Manager CD This optional application enhances HP OpenView or other network management software For information on how to use the iPower Network Manager application see the Network Manager online help For information on how to use your SNMP network
51. nce Statistics Conference Statistics verifies that you are receiving video from the far end From the Hardware Diagnostics application start Automated Testing If the test passes click Test Video and select the NTSC Color Bar video source If the color bar does not appear on the NTSC PAL monitor call for service If the test fails call for service 57 iPower Collaboration System Tips and Troubleshooting Problem Corrective Action Slow video image in an ISDN call An ISDN line sends signals on one or BS more B channels If the call is using only one channel the video image becomes slow Check to be sure that the call connected at the rate you requested With the call still connected double click the 7m Conference Statistics icon on the taskbar in the lower right hand corner of the screen Check the Key frames A large number or a steadily increasing number in this field indicates a network quality problem Redial the call or try connecting at a lower rate Camera is in Standby mode Minimize and then maximize the powered down Collaboration application click a mouse button press a remote control button or clear the screen saver Turn off the camera if necessary unplug the video cable and then plug it in again From the Hardware Diagnostics application click Test Video and attempt to control the camera Restart the collaboration system If the problem persists call for service No ou
52. ntation CD list of documents on 42 iPower Executive documentation about 43 iPower system accessing and viewing logs for 36 adding applications to 32 AdminTools Roadmap 13 conserving disk space for 37 customizing the system 14 default settings for 63 description of 1 finding information in documentation 42 hardware components optional 8 hardware components standard 3 ImageShare or ImageShare II 7 installation documentation about 42 iPower 600 description 2 iPower 900 description 2 iPower 9000 description 2 monitoring system statistics 32 providing users with information 39 restoring the system 28 setting up additional software on 20 setting up system security 14 setting up the log on process on 19 setting up virus protection for 37 software applications optional 12 software applications standard 11 tasks you do rarely 19 tasks you do regularly 31 telling users how to contact system administra tor 41 Polycom Inc tips for helping users 39 troubleshooting 45 updating information for 17 ISDN setting up 15 K keyboard description of 5 iPower 600 6 iPower 900 6 iPower 9000 6 solving problems with 47 L LAMB See Look At Me Button LAN setting up 15 laptop adding to iPower system 11 Local Directory See directory local user account 20 Locked Settings 14 logging in See logon logoff setting options 14 logon choosing logon options 19 choosing method 14 setting up 19 logs accessing and viewing 36 Applic
53. om a single directory or by entering multiple Demand addresses in the Make a Call dialog box Global Monitor general system information such as network interface Management status and call status receive notification when an iPower user System needs help and send and receive messages from users WebOffice Conduct online meetings and share information files applications or documents with other WebOffice users 12 www polycom com C Note Polycom Inc AdminTools Roadmap AdminTools is a utility available with each iPower system You use AdminTools to initially set up the system Thereafter you may want to use this utility to fine tune the system and to make adjustments according to your organization s video collaboration needs This chapter provides a roadmap of all the tasks you can do using AdminTools It includes these topics Q DOuoovooOOUUO UU OU Customizing the System Setting Up System Security Configuring Network Use Configuring Audio Configuring Video Configuring Streaming Setting Up Directories Allowing Data Sharing Maintaining the System Using Remote Management Tools Configuring Multipoint Conferencing For complete information about any of these tasks view the AdminTools help To access this help press the HELP button on the remote control press F1 on the keyboard or click Help when you are within the AdminTools application To access Admin Tools Choose Start gt Programs
54. om com Chapter 3 Tips for Tasks You Do Rarely For information about how to configure the system to use WebRemote and how to set up RAS access over ISDN see the AdminTools online help To access this help press the HELP button on the remote control press F1 on the keyboard or click Help when you are within the AdminTools application WebRemote also requires you to log on with an administrator account and to have one of the following browsers LI Microsoft Internet Explorer 5 0 or higher LI Netscape Navigator 4 6 or higher To use WebRemote 1 Launch your web browser 2 Enter the system s IP address or DNS name A web page opens 3 Click WebRemote 4 Enter a user name and password for an account that has administrator privileges on the iPower system WebRemote opens 5 Use WebRemote as follows Click To Call Control Access the iPower system Collaboration application AdminTools Access the AdminTools application Diagnostics Access the Hardware Diagnostics application to perform tests and download error log files Statistics View the system statistics Alarms View SNMP alarms Help Access WebRemote online help System State View Readiness Monitoring error messages shut down the iPower system applications or restart the system For more information about WebRemote see the WebRemote online help Polycom Inc 21 iPower Collaboration System Tips and Troubleshooting 22 SNMP Ma
55. oom where the Bigelow or Main iPower system resides Conference Room The room number if any 105 or 29A The size of the room 20 seats or 20 x 40 AvailableEquipment The equipment available in the Projector or VCR room Location The location of the room Near the Cafeteria or Second Floor Lobby Extras Any additional information that you You must reserve this want to include room before using itor Not available on Mondays Imagename An image such as a logo that MapofBigelow jpg or appears as a thumbnail on the MainLogo jpg iPower system home page When you click the thumbnail the full size image opens in a separate browser window Do not change delete or add field names in the InputText txt file If you do any text strings that you enter will not appear on the iPower system home page 3 Save the InputText txt file and the Imagename file in the Program Files PictureTel VCS WebInterface ConfigureMain directory You cannot move these files to another directory Making Sure Users Know How to Contact the System Administrator In case of problems or questions regarding the iPower system users should be able to know where to find you the system administrator To ensure that users can easily contact you LI Add your name and number to the Site Info section of the Getting Started Guide and then distribute it to users Polycom Inc 41 iPower Collaboration System Tips and Troubleshooting See the prev
56. plete information Set up the Premier Cart Premier Cart Setup Sheet for iPower Documentation CD quick setup T ar olycom web site at www polycom com Installing a Collaboration y poly System on a Premier Cart for complete information Set up the Utility Cart Utility Cart Setup Sheet for iPower Documentation CD quick setup Polycom web site at www polycom com Installing a Collaboration System on a Utility Cart for complete information Install the Thin Display Adaptor Thin Display Adaptor Setup Sheet iPower Documentation CD Polycom web site at www polycom com Install the iPower Executive iPower Executive Setup Sheet iPower Documentation CD system Polycom web site at www polycom com License Microsoft 2000 for use Microsoft Windows 2000 Hardcopy documentation Licensing Agreement Use AdmintTools to configure and AdminTools Help Online maintain the system Use the collaboration system to Collaboration Help Online make and answer calls share data and so on Verify system performance Operating Statistics Help Polycom Inc 43 iPower Collaboration System Tips and Troubleshooting If you need to Refer to Located on the Test the system hardware Hardware Diagnostics Help Manage the system remotely WebRemote Help Store data files and then access iPower Document Server Help Online them during meetings optional Enhance remote SNMP iPower Network Manager Help Online management op
57. reen Check the report and the far end data Remain in the call at the reduced rate The call is operating at the maximum rate supported by the far end A single BRI system provides 1x128 maximum and a Quad BRI system Note provides 1x512 maximum iPower Collaboration System Tips and Troubleshooting 54 Problem The call connects at less than the requested rate the system displays Call connected at lt rate gt Corrective Action Operationally test the lines for making outgoing calls Perform the following steps 1 Call a known good number If the call connects at the requested rate all lines work 2 After the call connects check the call rate from the Conference Statistics screen If the call connected at 512 all lines work If some lines do not come up the lines may not be connected to the network properly Verify that the ISDN lines are connected and active Perform the following steps 1 From the Hardware Diagnostics application click Test ISDN Lines If a line does not reach the active state make sure that it is connected properly See the iPower installation documentation for information about how to connect ISDN lines 2 If all ISDN lines activate close the Hardware Diagnostics application and start the Collaboration application 3 If you still have call problems and your switch type is DMS100 NI1 5ESS G3 or 5ESS Multipoint you may have a problem registering your SPIDs
58. rence on Demand with the iPower system see the AdminTools online help For more information on how to configure PathNavigator Conference on Demand see the PathNavigator documentation The default profile as defined in PathNavigator includes the line rate the T 120 rate and video session information In this release you cannot modify this Note information To place a call using PathNavigator Conference on Demand 1 a WebOffice Access the iPower Collaboration application Click Make a Call Click Directory Click on each number that you want to dial A check mark appears next to the number You can select as many numbers as your bridge supports You can also enter numbers manually separated by commas Click OK to place the call For more information about placing a call using PathNavigator Conference on Demand see the Collaboration help To access the Collaboration help press the HELP button on the remote control press F1 on the keyboard or click Help when you are within the Collaboration application Polycom WebOffice enables iPower users to use their web browsers to conduct online meetings and to share information files applications or documents with other WebOffice users WebOffice also provides instant messaging capabilities 26 www polycom com Chapter 3 Tips for Tasks You Do Rarely In order to use WebOffice on the iPower system you must set up a WebOffice account for the iPower system on a
59. s User Manager account for each user which allows to create local user accounts For the user to access the specific instructions see your system Windows documentation Domain account Requires a unique account Use the Windows User Manager for each user which allows for Domains to create domain the user to access each accounts For specific instructions system in the domain see your Windows documentation iPower system Allows all users to access the Use the AdminTools Logon and default user system The default user Security page to set up the iPower account name and password appear system default user account Set in the Logon dialog box the default user name and password using the Default User Account section of this page Setting Up Additional Software This section describes additional software that you may have added to the iPower system such as remote management software Document Servers PathNavigator Conference on Demand and Polycom WebOffice Remote Management Software 20 WebRemote Three remote management software applications are available with the iPower system WebRemote SNMP Management and the Polycom Global Management System Before you use WebRemote you must configure your iPower system to use it If you plan to perform network management of the iPower system but your network management station NMS is not connected to the system via a LAN you may also need to set up RAS access over ISDN www polyc
60. sc scisossscesipavinsneviniveran cat reaveci onan eastiskbn yas evanceyueuetelemn 25 WC OE CC raean E A EE R ab saiesstnegd E Sinen none aatasst 26 Restorme the oy GUS naa tere a tase mca ae castes sence oiled ces ie O 28 Cetine Ready to IRemista leseni g E sacra ohbddausuadabdsa sudaedtd iain 28 Reinstalling the 10 w r S Vsten ssietossis ten eect intone A eno ee anaes 28 iPower 9000 and 1POWw er 900 Sy SUITS oereage a a e een 29 Ower o0 Oy Stella en ana E A 29 Chapter 4 Tips for Tasks You Do Regularly Addin Appui cation nen aE E E sedans ha aap E E 32 MOMILONINE SYSTEM OLAUSH CS picie a cad atin teaialitnadsdeAinnsds E 32 View ine Detailed Sy Stemy statistics apeere E E A A tense ea Tisai rentetaes 32 View iis The Coniguration Stray eia e Ea e a AE a A luda E E 34 Viewing Statistics for eC urent Call suisa a E naan neta ems 35 Accessing and Viewing LOSS scott Sut tiua isnt casianstantadhiea ER 36 getune Up Y irus Proteccions ieen ann aa E aurea mawitaaes 37 CONSERVING PIS SP ACO eda arssdie a r E S a tay asia 37 Chapter 5 Tips for Helping Users Making Sure Users Have the Information They Need ou cece ecccseeesceeessesscsessessesseeseesseseeeeeees 39 Sending the Quick Tips Sheet 10 USCIS igitiir 39 Customizing the Getting Started Guide cenieni a T R D 40 Displaying Room Information on the iPower System Home Page cece cess eeeeeeeen 40 Making Sure Users Know How to Contact the System AdmMinistrator ccccceecees
61. separate WebOffice server Once you do this anyone who uses the iPower system can also use WebOffice to share information with other WebOffice users on the server Users do not need to be in a call to share information they need only to log into the iPower account on the WebOffice server To set up a WebOffice account for the iPower system on the WebOffice server 1 Start AdminTools and click ae Utilities Click the WebOffice tab Check the Use Polycom WebOffice check box e p N Enter the WebOffice information a Enter the name or web address of the WebOffice server in the WebOffice Server Name or URL field for example weboffice mycompany com b Enter the name of the WebOffice account in the Unique system name field for example iPower80 To easily identify the WebOffice account for the iPower system use a name associated with the iPower system such as the system name or the room where the system is located c Enter the company internet address in the Domain name of company or organization field for example mycompany com The office name which is based on the system name and domain name then automatically appears in the Office name field The office name is always in email address format for example iPower80 mycompany com d If your WebOffice service is configured to require a registration key you must enter a valid key in the Registration Key if required field For more information contact your WebOffic
62. sily install the Collaboration software onto your system Collaboration Participate in videoconferences or in room presentations application AdminTools Configure and maintain the iPower collaboration system Operating Statistics Verify system performance view a log of call related statistics and events log system events and run loopback tests Hardware Diagnostics Test the performance of the system s internal boards and cables and monitor input and output from audio and video devices that are connected to the system File Transfer Send and receive files during meetings NetMeeting Chat Use text chatting while you are in a call Polycom Inc 11 iPower Collaboration System Tips and Troubleshooting This application Enables you to Acrobat Reader Read user documents provided in PDF format Microsoft Office View documents from Windows applications such as Viewer PowerPoint and Excel Optional Software Applications The software applications listed in the following table are optional This application Enables you to Document Server Store files on a server so they can be retrieved during meetings Directory Services Set up and access Central and Personal Directories or phone Setup books of collaboration sites Network Manager Manage networked collaboration systems PathNavigator Make a multipoint call in a single step by selecting multiple ISDN Conference on and LAN addresses fr
63. ss other people s accounts e Install a virus protection package and keep it updated with the latest definitions PathNavigator Conference on Demand PathNavigator Conference on Demand works in conjunction with a Polycom PathNavigator call processing server and allows users to LI Select multiple ISDN and LAN addresses from a single directory to make a multipoint call in a single step Q Enter multiple addresses manually in the Make a Call dialog box to make a multipoint call in a single step Q Use the ISDN Callback feature which dials all participants designated for a multipoint videoconference LI Save multiple dialing addresses as a single entry If both PathNavigator Conference on Demand and the iPower Internal Multipoint option are available for multipoint calls the iPower system uses PathNavigator Conference on Demand To configure PathNavigator Conference on Demand 1 Start AdminTools and click i 2 Click the Gatekeeper Setup tab Polycom Inc 25 iPower Collaboration System Tips and Troubleshooting Click the Use a gatekeeper option In the Gatekeeper DNS name or IP address field enter the PathNavigator gatekeeper DNS name or IP address Enter the video call alias and voice call alias in the appropriate fields The video call and voice call aliases must be unique Click OK Configure PathNavigator for the Conference on Demand feature For more information about using PathNavigator Confe
64. tal number of remote control and camera commands issued H 323 Statistics Displays information about H 323 calls on seven pages State Video Audio Video Channel Audio Channel Control Data and Channel H 320 Statistics Displays information about H 320 calls on six pages State Video Video Errors Audio Channel and Data Voice Statistics Displays information about voice calls Configuration Summary Displays summary information about the configuration on seven pages General ISDN LAN Video Audio Directory and Utilities Running Loopback Tests Displays a list of loopback tests available to run Logging Displays information about the Call Log and the System Logs Preferences Displays preferences that can be set by the system administrator 33 iPower Collaboration System Tips and Troubleshooting Viewing the Configuration Summary 34 You can view the system configuration settings using the Configuration Summary page in the Operating Statistics application To view the system configuration 1 Choose Start gt Programs gt Polycom iPower gt Administrator Information gt Operating Statistics 2 Click fiks Configuration Summary Select Category General ISDN LAN Video Audio Directory Utilities System Statistics Subcategoy Item ae A System Information Computer Name 107 Site Name Office p Administrator Name OK ES 1 320 Statistics Contact Number 44 Call Preferences Auto Answer No
65. tatistics and save the log as a text file to the location you specify System Logs four logs Record a variety of technical information that can help you verify system performance and troubleshoot problems The System Detailed Log ISDN Log and BAS Codes Log files are located at C DiagLogFile ptl C ISDNLog log and C BASCodesLog log You can start and stop these logs from Operating Statistics A log containing a subset of the information in the System Detailed Log is located at C SysLogFile ptl and is designed to be copied onto a diskette Configuration Summary Lists the specific system settings configured through the AdminTools application From Operating Statistics you can view the settings and save them as a text file to the location you specify and with a file name you specify The default file name is iPowerSysConfigLog txt Polycom recommends that you save this information electronically as a text file and then print and save it for future reference L From Hardware Diagnostics Hardware Diagnostics Error Log Tracks information generated by the Hardware Diagnostics application This log file is designed to be copied onto a diskette and then sent to Polycom for analysis should you encounter problems you can t resolve This log is intended for use by Polycom not end users It is located at C Program Files Picture Tel VCS Diagnostics ErrorLog txt LJ From Windows 36 System Security and Application logs
66. the system software 28 setting up additional 20 WebOffice 26 solving problems See troubleshooting space conserving on disk 37 speakers defining number of 15 Standard Windows logon description of 19 setting up user accounts for 20 Standby Mode configuring 14 startup solving problems during 46 statistics See system statistics streaming configuring 16 support contacting Polycom v SVGA XGA display 9 system administrator contacting 41 System Logs description of 36 system management See AdminTools System Software CD applications on 11 Polycom Inc system statistics monitoring 32 starting Operating Statistics 32 viewing detailed 32 viewing statistics for current call 35 viewing the Configuration Summary 34 system See iPower system 7 tasks accessing and viewing logs 36 adding applications 32 conserving disk space 37 in Getting Started Guide 42 in Quick Tips Sheet 42 monitoring system statistics 32 restoring the system 28 setting up additional software 20 setting up the log on process 19 setting up virus protection 37 technical support Polycom v Thin Display Adaptor documentation about 43 troubleshooting 45 audio problems 59 general system problems 47 ImageShare problems 61 installation problems 46 network problems 49 startup problems 46 video problems 55 U USB devices adding to iPower system 10 user access managing 19 user account domain account 20 iPower system default user account 20 local user
67. tion 3725 50171 001 A Do you have any suggestions or comments on the documentation for this product If so please send them by email to iDesign polycom com i www polycom com About This Guide Chapter 1 Presenting the Polycom iPower Systems ADOULTHE TP OW EL Systems sesiitosiiinior na dels baseeoueasesaiee Standard Elardware Components siccassasias cistontnensirisuneariarasaueiauuaets COMPUTE BOX ren a e ear aee aan Ao wenenats ower 9000 Sy Stenia E A Power COU Syte aene e N rE Power p00 5 VSLeM cies sia tesaus a a a o ahauaadens Mani AN CED ates o ae r E E A iPower 2000 Sy teikenen a a eeaa Power O00 System enia a e a iPower 900 Sy Sie Tiivas ar N A Remote Control Devies nian tame laws Power 2000 57S fe Nisei REAS iPower 600 and iPower 900 Systems s ssssssssessesessssesesseseseesesess FOWET VIC era A airarubcataaeepeSatensenieets Imac Shareor Imag Sh re Mosicakucreiiiiersirienionn ar iPower 9000 and iPower 600 Systems s s sssessesssessesessssseesesesses iPower 900 SysteMiiessseri oeei seams eee tations Optional Hardware Components sesessessesssserssesesersesersesseseeseeresesrseesees Dipl y sscrienrn e a E tater Mawes Other Optional Hardware Components sssssessesessesessssesesseseseeseses Standard Software A PP NCAUIONS iiessscsandrasescosssasonessgeaysaadevoasarnmetontqanetdioaners Optional Software Applications aicsciesisiessaseris dans eevisantoneesaeeeeeuviaenconeciaeeds Chapter 2
68. tional 44 Observe usage notes and other iPower Software Release Bulletin Polycom web site at www polycom com release information www polycom com Troubleshooting Tips This chapter contains information about how to troubleshoot problems with the iPower system For support or service please contact your Polycom service provider or call Polycom Technical Support You can find phone numbers for Technical Support in your area at the Polycom Web site www polycom com This chapter includes the following topics Q Q DOODO vo Polycom Inc Solving Installation Problems Solving Startup Problems Solving General System Problems Solving Network Problems Solving Video Problems Solving Audio Problems Solving ImageShare and ImageShare II Problems A5 iPower Collaboration System Tips and Troubleshooting solving Installation Problems Problem Corrective Action First time installation has failed e Make sure that all monitor ImageShare device infrared receiver camera and power cables are correctly installed and secure If necessary consult the manual that came with your monitor e Retry the installation Windows Wizard has failed e Perform standard PC debugging procedures iPower Setup Wizard has failed e View any error messages e From the Hardware Diagnostics application start Automated Testing If the test fails call for service Solving Startup Problems Problem Corrective Action Syst
69. to the People and Content list Restart the collaboration system From the Hardware Diagnostics application start Automated Testing lf the test passes from the Hardware Diagnostics application start Test Video select the appropriate Video Source option if the video image does not appear call for service If the test fails call for service Pushing the blue Selection button Choose the ImageShare device on the does not display the laptop content People and Content list If the ImageShare device becomes the Content source Make sure that all cables to and from the ImageShare device are correctly installed and secure Make sure that the laptop settings are correct Make sure that the laptop is recognized as the source of input If the ImageShare device does not become the Content source restart the collaboration system 62 www polycom com System Default Settings The following table lists the system default settings Options not listed do not have default settings Option Default Setting Allow far end sites to control the camera on this Enabled system Allow ISDN calls on this system Enabled Allow near end Automatic Camera Pointing Enabled Allow rate adaptation to 56 kbps if 64 kbps fails Disabled in Italy Enabled in all other countries Answer incoming video calls automatically Disabled Audio algorithm for ISDN H 320 calls Audio algorithm for LAN H 323 calls Components to monitor Remote
70. tput from VCR Make sure that all power audio and video cables to and from the system display and VCR are correctly installed and secure If your VCR requires that you select an output choose the RCA or Composite output Play a known good VCR tape If the tape will not play perform the following steps 1 Restart the collaboration system 2 From the Hardware Diagnostics application click Test Video and select the VCR Video Source option 3 Play a known good VCR tape again If the tape still will not play call for service 58 www polycom com Chapter 6 Troubleshooting Tips Solving Audio Problems Problem Far end participants cannot hear you Cannot hear the far end participants Poor audio from the far end system continued on next page Polycom Inc Corrective Action Make sure that the near end has not muted the call A mute icon appears in the status bar when the call is muted Make sure that all power and audio cables to and from the system display and peripherals are correctly installed and secure Ask the far end participants to check their speakers Make sure that the far end site has not muted the call A mute icon KJ appears in the status bar when the call is muted eS If you are in a call and in Full Screen mode enable the status bar in order Note to see the icon Check all volume controls collaboration application speakers etc Make sure that all soeaker ca
71. tware Describes additional software that you may install with your system such as remote management software Document Servers PathNavigator Conference on Demand and the Polycom Global Management System Restoring the System Describes how to reinstall the iPower system software Setting Up the Log On Process To control how users access the iPower system you must decide which logon options to use Choosing Logon Options Polycom Inc The iPower system offers two logon options Q Standard Windows logon lets users log on by entering a valid user or administrator name and password for either a local Windows user account or a Windows domain account After they log on users have the privileges you define for the local Windows user account or Windows domain account Auto Logon lets users log on to the iPower system using the default user account With the Auto Logon feature the Logon dialog box appears with the default user name and password already filled in Therefore users don t have to log on using their own accounts and they all have the privileges defined for iPower Collaboration System Tips and Troubleshooting the default user account Auto Logon is the default logon option for the iPower system Setting Up User Accounts for Standard Windows Logon The available user accounts are as follows Type of Account Description How to Create This Account Local user Requires a unique account Use the Window
72. y On the My Location page type the correct code On the My Location page in the am in field choose the country Click OK to close the Dialing Properties dialog box Enter your local numbers without the area code or city code in AdminTools www polycom com Chapter 6 Troubleshooting Tips solving Network Problems Polycom Inc Problem Readiness icon is displayed in the corner of the taskbar Readiness message TCP IP Connection Error Network cable unplugged or network configured improperly Readiness message ISDN cable is unplugged or the ISDN line is not active Corrective Action Double click the exclamation mark icon in the system tray to view the Readiness message Check the network cables to be sure that they are properly connected and secure Use the Windows Control Panel to check the TCP IP settings Contact your network administrator eS Use ISDN Readiness only in North America Elsewhere the network deactivates ISDN lines between calls which will cause false Readiness messages Verify that the ISDN lines are connected and active From the Hardware Diagnostics application click Test ISDN Lines If a line does not reach the active state make sure that it is connected properly See the iPower installation documentation for information about how to connect ISDN lines If the ISDN lines activate close the Hardware Diagnostics application and start the Collaboration app
73. you need to get started with your system learn what the system features are and get tips on video collaboration Quickly obtain basic system Quick Tips Sheet iPower Documentation CD information such as which key to l press on the keypad or how to Polycom web site at www polycom com make a simple video call Configure maintain and Tips and Troubleshooting iPower Documentation CD troubleshoot the system Polycom web site at www polycom com Polycom web site at www polycom com 42 www polycom com Chapter 5 Tips for Helping Users Located on the iPower Documentation CD Polycom web site at www polycom com If you need to Refer to Set up the PowerMic microphone PowerMic Setup Sheet for quick setup e Installing the PowerMic for complete information Install the PowerCam Plus PowerCam Plus Setup Sheet iPower Documentation CD camera Polycom web site at www polycom com Install the iPower 80 camera Installing the iPower 80 Dynamic iPower Documentation CD Locating Camera Polycom web site at www polycom com Install the iPower 70 camera Installing the iPower 70 Room iPower Documentation CD Camera Polycom web site at www polycom com Install and use the ImageShare or ImageShare Setup Sheet for iPower Documentation CD ImageShare II device quick setup Polycom web site at www polycom com ImageShare Il Setup Sheet for quick setup Installing and Using the ImageShare Devices for com

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