UYOD Troubleshooting (PC) – How Do I?
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1. UYOD Troubleshooting PC How Do I ahiahi Cisco Secure Desktop cisco 1 PC fails to load NFU Mutual sign on screen after I wenaenn ersten vandets attempting to start Java arenes oo Desktop successfully validated your v Java Detection Potential causes Potential causes Incompatible browser Soon osa Firefox browser at httpos www mozilla org en US firefox new Pop ups not disabled for Disable pop up blocker on your web browser Instructions vary according to the web browser Please see Internal IT Service desks HOW you have For Firefox instructions follow this link DO 1 document for this URL https support mozilla org en US kb pop blocker settings exceptions troubleshooting w_pop up blocker settings Java not downloaded or has the right security Download and install Java and then use Java exceptions setting console to set Please see Internal IT Service desks HOW DO I document for these URL s in the security exceptions Set Firefox add ons plug ins for Java to Always accept NFU Mutual 2 RSA key fob sign on rejected Potential causes Potential causes your RSA token your RSA token your pin WebVPN Updated on 17 Oct 14 Page 1 of 2 UYOD Troubleshooting PC How Do I NFU Mutual 3 Error message PC does not meet security requirements on log in screen Potential causes Solution Missing windows service packs Run windows update on http2. windows microsoft com en us windows windows update The Web browser you are using is not at the Make sure you have the latest version of either right level Firefox https www mozilla org en US firefox new Chrome https www google com chrome browser desktop index html or IE http windows microsoft com en GB internet explorer download ie Antivirus isn t up to date or has detected Run a Scan update on the installed antivirus malware spyware and clear any unknown programs 4 PC will not start the Citrix receiver session after clicking on Desktop Potential causes Solution 0 Citrix receiver is not installed correctly Delete Citrix receiver and then reinstall Firefox is asking for add on permission Set Firefox add ons plug ins for both Citrix lines to Always Accept Malware is blocking the SSL transport Clear any unknown programs Access Windows control panel and then add remove programs Updated on 17 Oct 14 Page 2 of 2
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