MX-2300N/2700N/3500N/3501N/4500N/4501N Operation
Contents
1. E Indicator Bypass tray 36 Back I Original placement position on the document glass 4 Mark 4 Mark A5 or 5 1 2 x 8 1 2 A4 or 8 1 2 x 11 uc J Power plug The part indicated in the illustration is only to be handled by a service technician K USB connector A type L USB connector B type M LAN connector 37 Troubleshooting MODEL MX 2300N MX 3500N MX 2700N MX 3501N MX 4500N MX 4501N SHARP PRINTED IN FRANCE TINSE3247GHZZ2. The display screens messages and key names shown in the manual may differ from those on the actual machine due to product improvements and modifications MANUALS PROVIDED WITH THE MACHINE This manual provides solutions to possible problems For the detailed procedures for using the machine see the following manuals Printed manuals Manual name Contents This manual contains instructions for using the machine safely and lists the specifications of the machine and its peripheral devices Safety Guide Software Setup Guide This manual explains how to install the software and configure settings to use the machine as a printer or scanner Quick Start Guide This manual provides easy to understand explanations of all the functions of the machine in a single volume Detailed explanations of each of the functions can be found in the manuals in PDF format Troubleshooting This manual This manual explains how to remove paper misfeeds and provides answers to frequently asked questions regarding the operation of the machine in each mode Refer to this manual when you have difficulty using the machine Facsimile Quick Reference Guide This manual explains the basic procedures for using the fax function of the machine and provides an overview of the features of the fax function troubleshooting procedures and specifications For detailed information on using the fax function and the system settings for fax see
3. INSTALLATION page 24 Make sure that the routers and other network connection devices are operating correctly If a device is not powered on or is in an error state see the manual of the device to correct the problem If the I O timeout setting is too short errors may occur while writing to the printer Ask the administrator of the machine to configure an appropriate time in I O Timeout gt System Settings Administrator gt Printer Settings gt Interface Settings I O Timeout 11 Printing does not take Was a Notice Page printed place Have functions been disabled by the administrator Colour printing does Is the colour mode set to Color not take place Have functions been disabled by the administrator Two sided printing Does the paper type setting of the does not take place selected tray specify a type of paper that cannot be used for two sided printing Are you using a special size or type of paper Have functions been disabled by the administrator A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display Read the printed page and take appropriate action For example a notice page will be printed in the following situations The print job is too large to fit in memory A function that has been prohibited by the administrator is specified By factory default Notice Pages are
4. Check the Paper Tray Settings and see if checkmarks appear in the checkboxes of each mode Functions without a checkmark cannot be used for printing using that tray gt System Settings gt Paper Tray Settings gt Tray Settings gt Each mode The correct original size cannot be detected if the original is curled or folded Straighten the original Original sizes smaller than A5 5 1 2 x 8 1 2 cannot be detected Enter the original size manually When scanning a small original on the document glass it is convenient to place a blank sheet of paper on top of the original which is the same size A4 8 1 2 x 11 B5 8 1 2 x 11 R etc as the paper that you wish to use for printing 29 The displayed bypass tray paper size is not correct Is the bypass tray extension pulled out When loading paper in the bypass tray be sure to pull out the extension to enable the paper size to be detected correctly t Illustration of the machine H page 36 Problems Related to Paper Feeding and Output e non The original misfeeds The paper misfeeds Is the original on thin paper When the automatic document feeder is used Is the feed roller dirty Is a torn piece of paper remaining in the machine Is too much paper loaded in the tray Are multiple sheets feeding at once Are you using paper that is not within the specifications Has the paper in the tray absorbed moisture Are the by
5. Interface Settings gt I O Timeout f nonsense characters are still printed after taking the above measures remove and then reinstall the printer driver 15 SCANNING This chapter provides solutions to possible scanning problems See the following table of contents to locate the appropriate page for your question or problem Problems Related to Scanning Operation e Transmission does not take place rr 16 An address cannot be specified 0 0 0 ec he 17 Mode cannot be selected ooooooccooocnr eee hne 17 e Auto selection of the colour mode does not take place correctly llle elles 17 The received image file cannot be opened oooccoccccco ene 18 e Transmission takes a long time liliis hn 18 A destination is pre selected oooooocoooccoc e n 18 e Cannot write to USB memory When using USB Memory Scan isses eese 18 Problems Related to Scan Results The scanned image is Clipped 1 0 e m n 19 e The quality of the scanned image is poor 0 ee e 19 e The scanned image is blank ooooocooccocooo rr 19 e The scanned image is upside down or on its side llle 19 e The COLOUR START key 00086 indictor is not lit llle 19 e JPEG was selected for the file type but the file was created as a TIFF file 20 e The image is too light or too dark When using PC Scan 222m sense rennen nenn 20
6. 5 1 2 x 8 1 2 size Make sure that the LINE indicator is not lit and that the DATA indicator is not blinking or lit and then switch off the POWER key and the main power switch Wait at least 10 seconds and then switch the main power switch and the POWER key 5 back on in that order tS Illustration of the machine A and D page 36 If the message still appears after switching the POWER key C5 and main power switch off and on several times it is likely that a failure has occurred that requires service In this event stop using the machine unplug the power plug and contact your dealer or nearest authorised service representative When contacting your dealer or nearest authorised service representative inform them of the displayed error code Add paper as instructed by the message in the display When toner runs low a message will appear to inform you that the toner cartridge must be replaced To replace the toner cartridge see 5 MAINTENANCE in the User s Guide Remove the misfeed as instructed by the message in the display IS REMOVING MISFEEDS page 3 When the Output tray centre tray or Exit tray unit right tray becomes full a detector activates and stops printing Remove the output from the tray and resume printing t Illustration of the machine B and C page 36 Replace the waste toner box as instructed by the message in the display ES 5 MAINTENANCE in the User s Guide
7. This information may help you determine the cause of the problem 16 Transmission does not take place An address cannot be specified Mode cannot be selected Auto selection of the colour mode does not take place correctly Does the image file exceed the e mail attachment limit set in the system settings administrator Did the image file exceed the file attachment size limit of your mail server When Scan to E mail is used Has the folder on the destination computer been set as a shared folder so that files can be sent to it When using Scan to Network Folder Did you place a long size original on the document glass when it is scanned Did you place an original that is folded Have functions been disabled by the administrator Are you scanning one of the following types of originals When Black amp White is not selected Are there colours or colouring in the paper When Colour is not selected The colour in the original is very light The colour in the original is very dark almost black s only a very small area of the original coloured If your administrator has set a limit on the size of transmitted files a file that exceeds the limit cannot be transmitted Check with your administrator Reduce the size of the file attachment reduce the number of pages scanned The size of the file can also be reduced by scanning using a lower resolution setting Ask your mail serve
8. gt 1 4 page 4 5 10 page 5 11 14 page 6 11 12 13 1 2X3 10 1 Original misfeed Open the document feeder cover and remove the misfed originals Pull out the document feeder tray and remove the misfed paper Open the automatic document feeder Rotate the transfer roller in the direction of the arrow and remove the original When using the MX 3501N 4501N Open the document feeder cover and remove the misfed originals Open the automatic document feeder Rotate the transfer roller in the direction of the arrow and remove the original Press switch A to release the cover lock and remove the misfed original After removing the original be sure to attach the cover securely After removing the misfeed open and close the 9 automatic document feeder or the document feeding area cover or document feeder tray to clear the misfeed display from the touch panel 2 Paper misfeed in the output area Rotate knob and remove the misfed paper If the misfed paper is inside the fusing area turn down the fusing unit open tab to open the fusing unit and remove the misfed paper Rotate knob and remove the misfed paper Caution The fusing unit area is hot Take care not to burn yourself Do not touch any metal parts Unfused toner may remain on the paper that is 9 removed Take care that it does not soil your hands or clothin
9. 1 2 x 11 original using a B5 5 1 2 x 8 1 2 setting align the original using the scale at the left edge to fit the area you wish to scan into the B5 b 1 2 x 8 1 2 scanning area t Illustration of the machine I page 37 When the original is printed matter vertical patterns moir may occur Touch the Image Settings key and then the Exposure key to open the exposure setting screen The Moir Reduction checkbox appears in this Screen This checkbox can be selected to reduce the moir effect It may also be possible to reduce the moir effect by changing the resolution setting or shifting the original or changing its angle slightly on the document glass Setting the colour mode to Mono 2 replaces the colours in the original with either black or white This is suitable for text only originals however for originals that contain illustrations it is best to use the BLACK amp WHITE START key O with the colour mode set to Greyscale or set the colour mode of the COLOUR START key 900090 to Full colour or Auto Greyscale and then scan When a broadcast transmission is performed that includes both scan mode destinations and Internet fax destinations that have TIFF S selected for the format the resolution will remain fixed at 200X200dpi even if a different resolution setting is selected If you wish to send an image scanned at high resolution to scan mode destinations send the image in a sepa
10. gt List Print User gt All Custom Setting List Software Setup Guide If the IP address changes frequently it is recommended that a permanent IP address be assigned to the machine System Settings Administrator Network Settings gt IP Address Setting In Mac OS X click Network in System Preferences and select Built in Ethernet in Show Click the AppleTalk tab and make sure that Make AppleTalk Active is selected In Mac OS 9 0 to 9 2 2 open the Chooser from the Apple menu and make sure that Active is selected Printing is not possible if Active is not selected Ask your administrator to check if Enable EtherTalk is enabled in the system settings administrator The factory default setting is Enable gt System Settings Administrator gt Network Settings gt Enable EtherTalk gt Open AppleTalk from the Control Panels and make sure that Ethernet is selected in the Connect via menu Printing is not possible if Ethernet is not selected Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or hard drive space Restart your computer Make sure that the printer driver of the machine is selected in the Print window of the application If the printer driver does not appear in the list of available printer drivers it may not be installed correctly Remove the printer driver and then install it once again ES
11. the Facsimile Guide in PDF format Operation manuals in PDF format The manuals in PDF format provide detailed explanations of the procedures for using the machine in each mode To view the PDF manuals download them from the hard drive in the machine The procedure for downloading the manuals is explained in How to download the manuals in PDF format in the Quick Start Guide Manual name Contents User s Guide This manual provides information such as basic operation procedures how to load paper and machine maintenance Copier Guide This manual provides detailed explanations of the procedures for using the copy function Printer Guide This manual provides detailed explanations of the procedures for using the printer function Facsimile Guide This manual provides detailed explanations of the procedures for using the fax function and the System Settings that are related to fax Scanner Guide This manual provides detailed explanations of the procedures for using the scanner function and the Internet fax function Document Filing Guide This manual provides detailed explanations of the procedures for using the document filing function The document filing function allows you to save the document data of a copy or fax job or the data of a print job as a file on the machine s hard drive The file can be called up as needed System Settings Guide This manual explains the System Sett
12. Problems Related to One Touch Individual Keys Group Keys e A one touch individual key or group key cannot be edited or deleted o ooo o o 21 e You wish to delete or edit an individual key but do not know which group key it is stored in 21 e You wish to delete or edit a group key but do not know which program key it is stored in 21 If you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 27 e If you are unable to solve a problem using the solutions in this manual switch off the POWER key amp and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key 5 in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Problems Related to Scanning Operation Transmission does Did you select the correct destination Make sure that the correct destination information is not take place Is the correct information e mail stored for the destination and that the destination is address or FTP server information correctly selected stored for that destination If delivery by e mail Scan to E mail is unsuccessful an error message such as Undelivered Message may be sent to the designated administrator s e mail address
13. SHARP MODEL MX 2300N MX 3500N MX 2700N MX 3501N MX 4500N MX 4501N DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM Troubleshooting In the unlikely event of you experiencing a problem with this product please refer to this manual before requesting service REMOVING MISFEEDS The contents of this manual are grouped by situation The chapters of the manual appear on the cover COPYING PRINTING SCANNING DOCUMENT FILING INSTALLATION OTHER PROBLEMS Problems Related to Machine Operation Problems Related to Paper Feeding and Output Problems Related to Quality Print Results Problems Related to Peripheral Device Other Problems Illustration of the machine Keep this manual close at hand for reference whenever needed ABOUT THIS MANUAL This manual provides solutions to possible problems in a question and answer format The questions are grouped into the chapters REMOVING MISFEEDS COPYING PRINTING SCANNING DOCUMENT FILING INSTALLATION and OTHER PROBLEMS Locate the question that relates to your problem and use the answer to help correct the situation If you are unable to solve a problem using this manual please contact your dealer or nearest authorised service representative Conventions used in this manual System settings Descriptions of system settings similar to the following example appear in this manual Example System Settings Administrator gt Copy Settings gt Rotation Copy
14. Setting gt This is an abbreviated description of the procedure for selecting the setting gt indicates a level in the settings and indicates the state of the setting after it has been enabled Use these descriptions as a quick manual to help you configure the settings For detailed explanations of the system settings see the System Settings Guide References to other sections Some of the explanations in this manual refer to other pages Refer to these pages as well to help solve your problem Example VS Illustration of the machine A page 36 Please note For information on installing the drivers and software cited in this manual please refer to the separate Software Setup Guide For information on your operating system please refer to your operating system manual or the online Help function The explanations of screens and procedures in this manual are primarily for Windows9 XP in Windows9 environments and Mac OS X v10 3 9 in Macintosh environments The screens may vary depending on the version of the operating system Wherever MX xxxx appears in this manual please substitute your model name for xxxx Where this manual shows the MX 2300 2700 series or the MX 3500 4500 series the following models are indicated MX 2300 2700 series MX 2300N MX 2700N MX 3500 4500 series MX 3500N MX 3501N MX 4500N MX 4501N This manual contains references to the fax function However please note that the fax function is not av
15. ad the message and take appropriate action When A Warning when Login Fails is enabled in the system settings administrator and login fails 3 times in a row a warning will be displayed and operation will lock for 5 minutes After operation unlocks log in using the correct user information If you do not know your user information contact your administrator Auto Login failed due to a problem on the network Contact your administrator If you are the administrator touch the Admin Password key log in as an administrator and temporarily change the auto login settings in the system settings administrator Restore the changed settings to their original state after the network problem has been solved The operation panel cannot be used Printing is not possible or stops during a job The original size is not automatically selected or the wrong size is selected Does the message Call for service Code xx xx appear in the display Letters and numbers appear in xx Xx Is a tray out of paper Is the machine out of toner Has a paper misfeed occurred Is the Output tray centre tray or Exit tray unit right tray full Is the waste toner box full In the Paper Tray Settings of the system settings are restrictions placed on the trays that can be used in each mode copy print fax Internet fax and document filing Is the original curled or folded Did you place an original smaller than A5
16. ailable in some countries and regions Considerable care has been taken in preparing this manual If you have any comments or concerns about the manual please contact your dealer or nearest authorised service representative This product has undergone strict quality control and inspection procedures In the unlikely event that a defect or other problem is discovered please contact your dealer or nearest authorised service representative Aside from instances provided for by law SHARP is not responsible for failures occurring during the use of the product or its options or failures due to incorrect operation of the product and its options or other failures or for any damage that occurs due to use of the product Warning Reproduction adaptation or translation of the contents of the manual without prior written permission is prohibited except as allowed under copyright laws All information in this manual is subject to change without notice Illustrations and the operation panel and touch panel shown in this manual The peripheral devices are generally optional however some models include certain peripheral devices as standard equipment The explanations in this manual assume that a right tray and stand 2 x 500 sheet paper drawer are installed on the MX 2700N equipped standard with an automatic document feeder To further explain certain functions and uses some explanations assume that additional peripheral devices are installed
17. button on the Image tab of the Professional window Are the brightness and contrast settings When the brightness and contrast settings are not suitable suitable for example the scanned image is too bright click the Auto Brightness Contrast Adjustment button on the Colour tab of the Professional window You can also click the Brightness Contrast button to set the brightness and contrast while viewing the scanned image 20 Problems Related to One Touch Individual Keys Group Keys A one touch individual key or group key cannot be edited or deleted You wish to delete or edit an individual key but do not know which group key it is stored in You wish to delete or edit a group key but do not know which program key it is stored in If the key is an individual key is the key included in a group Is the key being used in a reserved transmission or a transmission in progress Is the key included in a program key Has your administrator enabled a function that prevents editing deleting Are multiple group keys stored Are multiple program keys stored Remove the key from the group and then edit or delete the key gt System Settings gt Address Control gt Direct Address Program gt Amend Delete Wait until the transmission is finished or cancel the transmission and then edit or delete the key Remove the key from the program and then edit or delete the key gt Sy
18. cannot Is there sufficient free space on your Delete any unneeded files and applications to increase be installed hard drive free space on your hard drive Are you using an operating system that Make sure that the software can run on your operating is not supported system For detailed information on installation requirements for each software program in Windows click the Display Readme button in the installer Software Setup Guide The machine is not Is the IP address of the machine If the IP address of the machine is not configured the detected when configured machine will not be detected Make sure that the IP connected to a address is configured correctly in IP Address Setting network in the machine s system settings administrator gt System Settings Administrator gt Network Settings gt IP Address Setting Is your computer connected to the same Windows network as the machine If the machine and your computer are not connected to the same local area network the machine will not be detected If the two are connected to different sub networks click the Specify condition button and enter the machine s name host name or IP address to search for the machine Macintosh If multiple AppleTalk zones exist select the zone to which the machine is connected from the menu Is the machine power on If the machine is powered off it will not be detected Switch on the main power switch and the POWER key Lo
19. ce Is a paper size that cannot be stapled included in the print job Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled A non compatible device cannot be used Make sure that the device is compatible with the machine Use USB Device Check in the system settings to check whether or not the device can be recognized gt System Settings gt USB Device Check If it is not recognized connect it once again Remove all remaining paper from the stapler compiler Remove jammed staples IS 4 PERIPHERAL DEVICE in the User s Guide Replace the staple cartridge Do not forget to replace the staple case IS 4 PERIPHERAL DEVICE in the User s Guide Stapling is not possible when paper of different widths are mixed together To perform mixed size stapling use paper of the same width and select the Same Width setting When copying select Same Width from Mixed Size Original in the special modes For the maximum number of sheets that can be stapled see SPECIFICATIONS in the Safety Guide For the paper sizes that can be stapled see SPECIFICATIONS in the Safety Guide Check the paper type settings in the machine and select a tray that has paper that can be used for stapling Click the Tray Status button in Paper Selection on the Paper tab of the printer properties window and check the paper type setting of each tray Stapling is not possible on labe
20. controllers or the two items do not appear refer to your computer manual or check with the manufacturer of your computer to enable USB and then reinstall the printer driver In Windows 2000 XP Server 2003 if the machine was connected to your computer with a USB cable before the printer driver was installed from the installer check if information on the unsuccessful installation remains in Device Manager For information on Device Manager see Help in Windows If the model name of the machine appears in Other devices in Device Manager delete it restart your computer and install the printer driver again e Other devices Gh SHARPMX xxxx 25 The printer driver cannot be installed Windows 2000 XP Server 2003 If the printer driver cannot be installed on Windows 2000 XP Server 2003 follow the steps below to check your computer settings 1 EZ the start button and then click Check the settings in What action do Control Panel you want Windows to take File In Windows 2000 click the Start button point to signature verification in Windows Settings and click Control Panel 2000 Driver Signing Opti X 2 Click Performance and Maintenance E During hard installation Wind ight detect soft that and then System iden is perii Etna ha vay Rs oonp ble with Windows Tell me why this testing is important In Windows 2000 double click the System icon What action do you want Windo
21. d for maintenance representative as soon as possible Toner does not adhere Are you using paper that is not within Use SHARP recommended paper Using paper that is well or creases appear the specifications for other models or special paper that is not supported in the paper may result in misfeeds creases or smudges IS SUPPLIES in the Safety Guide Did you set the correct paper type Set the correct paper type in the tray settings Make sure that the following has not occurred Heavy paper is being used but a paper type other than heavy paper is selected in the tray settings The image may disappear if rubbed Paper other than heavy paper is being used but heavy paper is selected in the tray settings This may cause creases and misfeeds gt System Settings gt Paper Tray Settings gt Tray Settings Is the paper loaded so that printing If printing takes place on the wrong side of label sheets takes place on the reverse side or transparency film the toner may not adhere well and a clear image may not be obtained Print quality is poor Is toner save mode enabled When Toner Save in Printer Mode or Toner Save in Copy Mode mode is enabled printing takes place using less toner and thus the print result is lighter Check with your administrator Part of the image is Has the correct paper size been set If you are using a special size be sure to specify the cut off paper size If the size of paper loaded in a tra
22. djust the bypass tray guides to the width of the paper t Illustration of the machine F page 36 Some functions may have been disabled in the system settings administrator Check with your administrator Problems Related to Quality Print Results Prostem IET 0 ON Lines appear in the scanned image Smudges appear on printed output Are the scanning areas ofthe document glass or automatic document feeder dirty Is the bypass tray feed roller dirty Is the feed roller dirty Are you using paper that is not within the specifications Clean the scanning areas of the document glass or automatic document feeder ES 5 MAINTENANCE in the User s Guide Clean the surface of the bypass tray feed roller IS 5 MAINTENANCE in the User s Guide Clean the surface of the original feed roller ES 5 MAINTENANCE in the User s Guide Use SHARP recommended paper Using paper that is for other models or special paper that is not supported may result in misfeeds creases or smudges V SUPPLIES in the Safety Guide 31 Smudges appear on Are you printing on pre punched paper If the printed image overlaps the punch holes smudges printed output may appear on the reverse side of the paper following one sided printing or on both sides following two sided printing Take care that the image does not overlap the punch holes Does a message appear indicating the Contact your dealer or nearest authorised service nee
23. ecial modes For the paper sizes that can be punched see SPECIFICATIONS in the Safety Guide Check the paper type settings in the machine and select a tray that has paper that can be used for punching Click the Tray Status button in Paper Selection on the Paper tab of the printer properties window and check the paper type setting of each tray Punching is not possible on labels tab paper transparency film and envelopes In addition if Disable Punch is selected in the user type punching will not be possible Some functions may have been disabled in the system settings administrator Check with your administrator Check the stapling position setting OUT PUT in the Copier Guide Check the punch position settings OUT PUT in the Copier Guide 34 Other Problems _Prostem IA NENNEN CNN The touch panel screen is difficult to view You were logged out without having performed logout yourself You forgot the administrator password When the main power is switched off the main power indicator on the operation panel does not turn off Is the display contrast properly adjusted Did Auto Clear activate Was the administrator password changed from the factory default setting Has the power has been turned off by pressing the POWER key on the operation panel and has a certain amount of time elapsed since then Adjust the contrast using Display Contrast in the Syst
24. em settings gt System Settings gt Default Settings gt Display Contrast When user authentication is used the currently logged in user will be automatically logged out if Auto Clear activates Except when in PC scan mode Log in again If you are the administrator you can change the time setting of Auto Clear or disable Auto Clear in Auto Clear Setting gt System Settings Administrator gt Operation Settings gt Auto Clear Setting Contact your dealer or nearest authorised service representative For the factory default administrator password see TO THE ADMINISTRATOR OF THE MACHINE in the Safety Guide After changing the password take special care to remember it If the main power is switched off more than approximately one minute after the power has been turned off by pressing the POWER key on the operation panel the main power indicator on the operation panel will not turn off immediately The indicator will remain on for approximately another minute This is normal and does not indicate a failure 35 Illustration of the machine Front A Operation panel LINE indicator DATA indicator Main power indicator POWER key Re 287 nce sao Es 1 5 c 0 o LOGOUT C Exit tray unit right tray B Output tray centre tray D Main power switch
25. ent feeder does not operate Is A5 5 1 2 x 8 1 2 size paper loaded Has the correct paper size been set Did you add paper to the bypass tray Is the paper loaded correctly in the paper tray Is too much paper loaded in the tray Are the bypass tray guides adjusted to the width of the paper Have functions been disabled by the administrator Load A5 5 1 2 x 8 1 2 size paper in tray 1 the first tray in tray 2 the second tray or in the bypass tray When loading A5 5 1 2 x 8 1 2 size paper in tray 1 or tray 2 place the paper in the horizontal A5R 5 1 2 x 8 1 2 R orientation If you are using a special size be sure to specify the paper size If the size of paper loaded in a tray was changed be sure to check the paper size setting gt System Settings gt Paper Tray Settings gt Tray Settings When adding paper remove any paper remaining in the tray combine it with the paper to be added and reload as a single stack If paper is added without removing the remaining paper a misfeed may result t Illustration of the machine G page 36 Set the guides to the size of the paper Make sure the height of the paper does not exceed the indicator line t Illustration of the machine E page 36 Do not load more than the maximum number of sheets The maximum number of sheets varies depending on the paper type setting For more information see SPECIFICATIONS in the Safety Guide A
26. est balance for copying an original which contains both text and photographs such as a text document with a photo pasted on Printed Photo This mode is best for copying printed photographs such as photos in a magazine or catalogue Photo Use this mode to copy photos Map This mode is best for copying the light colour shading and fine text found on most maps Light original Use this mode for originals with light pencil writing Colours are off Did you perform Registration Ask your administrator to perform Registration Adjustment Adjustment gt System Settings Administrator gt Device Control gt Registration Adjustment gt Auto Adjustment If the colour tones are off perform Auto Colour Calibration If the colours are still off after calibration repeating calibration may improve the results gt System Settings Administrator gt Copy Settings gt Auto Colour Calibration Part of the image is Has an appropriate ratio been selected Select an appropriate ratio setting cut off for the original size and paper size Are you using an Inch AB paper size When copying on an Inch AB paper size specify the original size manually Copies come out Is the original placed face up or face When using the document glass the original must be blank down correctly placed face down When using the automatic document feeder the original must be placed face up PRINTING This chapter provides
27. g 4 Paper misfeed in the exit tray unit right tray b Paper misfeed in the reversing unit 9 Paper misfeed in tray 1 to tray 4 in the Open the Paper reversing tray section cover and remove the misfed paper Before pulling the tray out open the right cover and check if there is a paper misfeed If you pull the tray out without checking you may tear misfed paper and make it more difficult to remove the pieces that remain in the machine t 7 Paper misfeed in tray 1 to tray 4 side 10 Paper misfeed in the finisher While pressing the lever over to the left slide the finisher to the left until it stops The misfeed may have occurred inside the machine Check carefully and remove it Turn roller rotating knob in the direction of the arrow to remove the misfed paper Make sure that there is no misfed paper in the machine Lower the lever in the direction of the arrow to remove the misfed paper 11 Paper misfeed in the saddle stitch finisher top Open the top cover and remove the misfed paper Pull out the paper pass unit and remove the misfed paper Check the paper reversing section
28. he Duplex menu of the print window in Mac OS 9 0 to 9 2 2 in Output Document Style 14 Many nonsense Is your computer or the machine in an If little free space remains in the memory or hard drive of characters are printed unstable state your computer or many jobs have been spooled on the machine and it has little free memory remaining printed text may turn into nonsense characters In this situation cancel printing restart your computer and the machine and try printing again To cancel printing Windows Double click the printer icon that appears at the lower right of the task bar and click Cancel All Documents or Purge Print Documents in the Printer menu Macintosh Double click the name of the machine in the printer list select the job that you wish to delete and delete it In Mac OS 9 0 to 9 2 2 double click the printer icon on the desktop select the print job that you wish to delete and delete it At the machine Press the JOB STATUS key on the operation panel touch the Print Job key to change the screen touch the key of the print job that you wish to delete and touch the Stop Delete key A message appears to confirm the cancellation Touch the Yes key If nonsense characters are still printed after restarting ask your administrator to lengthen the timeout setting of I O Timeout in the system settings administrator gt System Settings Administrator gt Printer Settings gt
29. iewer program used by the recipient support the format of the received image data Does a message appear prompting you to enter your password Is the resolution setting appropriate at the time of scanning Is Default Address Setting enabled in the system settings administrator Is the USB memory device connected securely to the machine The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission Use a software program that is capable of opening the selected file type and compression mode The received file is an encrypted PDF file Ask the sender for the password or have the image sent again in a non encrypted format To select resolution and data compression settings that are suited to the purpose of transmission and create image data that is balanced in terms of resolution and file size pay attention to the following points Resolution settings The default resolution setting is 200X200dpi in scanner and USB memory mode and 200X100dpi in Internet fax mode If the original does not contain a halftone image such as a photo or illustration scanning at the default resolution will create a practical and useful image A higher resolution setting or the Half Tone setting in Internet fax mode should only be selected if the original contains a photo and you wish to give priority to the quality of the photo image Exercise caution in this case as a large
30. in that order In Windows search again after powering on the machine Is your computer connected correctly to Make sure that the cable is connected securely to the the machine LAN connectors on your computer and the machine Check the connections at the hub as well t Illustration of the machine M page 37 24 The plug and play screen does not appear USB connection in Windows The printer driver is not installed correctly by plug and play USB connection in Windows Is the machine power on Can your computer use a USB connection Did you connect the machine to your computer before installing the printer driver When a USB cable is connected make sure the power of the machine is ON and then connect a USB cable to the machine When the machine is not powered on Switch on the main power switch and the POWER key CO in that order Check your computer whether or not a USB interface can be used on the Device Manager in your computer For information on Device Manager see Help in Windows If USB can be used your controller chipset type and root hub will appear in Universal Serial Bus controllers in Device Manager The items that appear will vary depending on your computer e Universal Serial Bus controllers amp Standard OpenHCD USB Host Controller 62 USB Root Hub If these two items appear USB should be useable If a yellow exclamation point appears next to Universal Serial Bus
31. ings which are used to configure a variety of parameters to suit the aims and the needs of your workplace Current settings can be displayed or printed out from the System Settings REMOVING MISFEEDS This chapter explains what to do when a paper misfeed occurs in the machine Removing misfeeds When a paper misfeed occurs A misfeed has occurred appears in the touch panel and printing stops In this event touch the Information key in the touch panel When the key is touched instructions for removing the misfeed will appear Follow the instructions The approximate locations of possible misfeeds are indicated by blinking W marks as shown below Misfeed location Sided Copy Output Ecial Modes File El Information me p N Caution The fusing unit is hot Take care not to burn yourself when removing a misfeed 9 When removing misfed paper do not touch or damage the transfer belt Carefully pull the paper out without tearing it A misfeed may have occurred inside the machine Check carefully and remove the misfeed f the paper tears be sure to remove all pieces from the machine Paper misfeed illustrations If you require more information when reading the instructions in the touch panel see the paper misfeed illustrations on the following pages Refer to the illustration below and then go to the appropriate illustration 1 to 14 for your situation
32. ings gt Paper Tray Settings gt Tray Settings For the paper types and sizes that can be used for two sided copying see SPECIFICATIONS in the Safety Guide Two sided copying can generally be combined with other special modes however some combinations are not possible If a prohibited combination is selected a message will appear in the touch panel Some functions may have been disabled in the system settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator Some functions may have been disabled in the system settings administrator Check with your administrator Problems Related to Copy Results Problem Poimttocheck Solution The image is too light Is the image too light or too dark Select an appropriate exposure mode for the original or too dark being copied and adjust the exposure level manually Has an appropriate exposure mode for A satisfactory copy result can be obtained by selecting a the original type been selected suitable exposure mode for the original type Select one of the following modes depending on the original type Text Use this mode for regular text documents Text Prtd Photo This mode provides the best balance for copying an original which contains both text and printed photographs such as a magazine or catalogue Text Photo This mode provides the b
33. inside the tray and remove any misfed paper A misfeed has occurred inside the machine Look inside to check 13 Paper misfeed in the large capacity tray Ep While holding the tray release lever carefully slide E e A i Ssd E the large capacity tray away ya from the main unit until it stops 14 Paper misfeed in the saddle stitch finisher bottom While pulling the lever slide the saddle stitch finisher to the left until it stops Turn knob until a blue indication is seen Open the finisher right cover and remove the misfed paper Rotate knob and remove the misfed paper COPYING This chapter provides solutions to possible copying problems See the following table of contents to locate the appropriate page for your question or problem Problems Related to Copying Operation e Copying does not take place 1 2 0 hrs 7 e Auto selection of the colour mode does not take place 0 eee eee 7 Image rotation does not take place liil rr 8 e Two sided copying does not take place 1 0 0 0 ce re 8 The paper size of a tray cannot be set rr 8 Problems Related to Copy Results The image is too light or too dark 2 2 liliis I 9 Colours are off osse ir RR AERE Gg ngon Den ee 9 Part of the image is cut Off 2 0 mr 9 Copies come out blank oe kar e a R8 ea eed 9 f you cannot find
34. istrator gt Device Control gt Registration Adjustment gt Auto Adjustment If the colour tones are off perform Auto Colour Calibration If the colours are still off after calibration repeating calibration may improve the results gt System Settings Administrator gt Printer Settings gt Colour Adjustments gt Auto Colour Calibration When colour text and lines are printed in black and white they may become faint and difficult to see To have colour text or lines areas that are faint converted to black select Text To Black or Vector To Black on the Color tab of the printer driver Raster data such as bitmap images cannot be adjusted Text and lines are faint Was colour data printed in black and and difficult to see white Windows 13 Part of the image is Does the paper size specified by the job cut off match the size of paper loaded in the tray Is the print orientation setting portrait or landscape correct Are the margins set correctly in the layout settings of the application The image is upside Are you using a type of paper tab down paper punch paper etc that can only be loaded in a fixed orientation Is the correct binding position selected for two sided printing Make sure that the paper size setting matches the size of paper loaded in the tray The paper size setting is selected as follows Windows On the Paper tab of the printer driver If Fit to Paper Si
35. ls tab paper transparency film or envelopes In addition if Disable Staple is selected in the user type stapling will not be possible 33 Stapling does not take place including pamphlet stapling Punching does not take place The stapling position or punch position is not correct Is the paper type setting of the selected paper tray set to heavy paper Have functions been disabled by the administrator Does a message appear instructing you to check the punch module Is a different size of paper mixed in Is a paper size that cannot be punched included in the print job Is the tray selected in the printer driver set to a paper type that cannot be punched Have functions been disabled by the administrator Is the stapling position set correctly Are the punching positions set correctly Pamphlet stapling is not possible on heavy paper However when cover insertion is selected pamphlet stapling is possible when a single sheet of heavy paper is inserted for use as a cover Some functions may have been disabled in the system settings administrator Check with your administrator Dispose of punch scraps IS 4 PERIPHERAL DEVICE in the User s Guide Punching is not possible when different widths of paper are mixed together To perform mixed size punching use paper of the same width and select the Same Width setting When copying select Same Width for Mixed Size Original in the sp
36. m printed administrator settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator A job cannot be stored Do custom folders appear in Folder Click the Get Folder Name button in the document in a custom folder Information filing save screen of the printer driver to call up the When printing custom folders that have been created on the machine Does the custom folder have a Enter the password configured in the machine in the password document filing save screen 22 A stored file has disappeared A file cannot be deleted The property of a file cannot be set to Confidential A file name cannot be stored or changed A custom folder name cannot be stored or changed A file name is cut off Did you touch the Print and Delete the Data key to print a stored file Is the property of the file set to Protect Is the file in the Quick File folder Does the name include characters that cannot be used in a file or folder name Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission A file that is printed using the Print and Delete the Data key is automatically deleted after being printed To print a file without deleting it use the Print and Save the Data key A file cannot be deleted when its property is set t
37. not printed When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator Select Automatic or Color for the colour mode setting The colour mode setting is configured as follows Windows On the Color tab of the printer driver Macintosh In the Color menu of the print window In Mac OS X v10 1 5 the Color tab of Printer Features In Windows Black and White Print can also be selected on the Main tab of the printer driver If you wish to print in colour make sure that the Black and White Print checkbox on the Main tab is not selected m When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator Check Tray Settings in the system settings If the Disable Duplex checkbox is selected two sided printing using that tray will not be possible Change the paper type setting to a type that can be used for two sided printing gt System Settings gt Paper Tray Settings gt Tray Settings For the paper types and sizes that can be used for two sided printing see SPECIFICATIONS in the Safety Guide Some functions may have been disabled in the system settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrato
38. o Protect Change the property to Sharing and then delete the file Confidential cannot be specified for a file in the Quick File folder Move the file to a different folder and then specify Confidential Note that Protect can be specified for a file in the Quick File folder to prevent it from being easily deleted The following characters cannot be used in a file or folder name lt gt 8 amp If the name was stored in the advanced transmission settings before Quick File or File settings were configured that name will be used for the stored file If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name 30 characters the characters after the 30th character will be discarded 23 INSTALLATION This chapter provides solutions to possible installation problems See the following table of contents to locate the appropriate page for your question or problem The software cannot be installed 0 nh 24 e The machine is not detected when connected to a network 000 ccc eee 24 e The plug and play screen does not appear USB connection in WindowS o oo o o 25 e The printer driver is not installed correctly by plug and play USB connection in Windows 25 e The printer driver cannot be installed Windows 2000 XP Server 2003 22 2222er een 26 Removing the software 0 0 een re rne 26 The software
39. ocoocccooc nennen nenn 23 e A custom folder name cannot be stored Or changed auauua naaa cece eee 23 A file names Cut Offi esu cu ninta eee Rx en cn 23 If you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 27 If you are unable to solve a problem using the solutions in this manual switch off the POWER key 5 and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key C in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Document filing does Did you select document filing settings In print mode enable document filing on the Job not take place in the printer driver Handling tab of the printer driver In copy mode or image send mode touch the Quick File Folder key or the File key and then use the document filing function Have functions been disabled by the Some functions may have been disabled in the system administrator settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator A filed data can not be Have functions been disabled by the Some functions may have been disabled in the syste
40. or cause the data being stored or received to be lost Problems Related to Printing Operation Printing does not take Is your computer connected correctly to Make sure that the cable is connected securely to the place the machine LAN connector or the USB connector on your computer and the machine If you are on a network check the connections at the hub as well t Illustration of the machine L and M page 37 Is the machine connected to the same The machine must be connected to the same network network LAN etc as your computer as your computer If you do not know which network the machine is connected to ask the network administrator 10 Printing does not take Is the IP address selected correctly place Windows Is AppleTalk active Macintosh Is Connect via set to Ethernet for AppleTalk Mac OS 9 0 9 2 2 Is your computer in an unstable state Is the machine specified correctly in the software application that you are using for printing Are the network connection devices operating normally Is the I O timeout setting too short If the machine does not have a permanent IP address the machine receives an IP address from a DHCP server printing will not be possible if the IP address changes Print the All Custom Setting List in the system settings and check the IP address of the machine If the IP address has changed change the port setting in the printer driver gt System Settings
41. pass tray guides adjusted to the width of the paper Is the bypass tray extension pulled out Is the bypass tray feed roller dirty Use the document glass to scan the original If you need to use the automatic document feeder use slow scan mode in the special modes to scan the original Clean the surface of the original feed roller ES 5 MAINTENANCE in the User s Guide Make sure all paper is removed REMOVING MISFEEDS page 3 Make sure that the stack of paper in the tray is not higher than the indicator line t Illustration of the machine E page 36 Fan the paper well before loading it Use SHARP recommended paper Using paper that is not supported may result in misfeeds creases or smudges t SUPPLIES in the Safety Guide For paper that is prohibited or not recommended see USEABLE PAPER in the User s Guide If you will not be using paper in a tray for a long time remove the paper from the tray and store it in a bag in a dark and dry location Adjust the bypass tray guides to the width of the paper t Illustration of the machine F page 36 When loading a large size of paper pull out the extension t Illustration of the machine H page 36 Clean the surface of the bypass tray feed roller IS 5 MAINTENANCE in the User s Guide 30 The paper misfeeds Paper does not feed from the paper tray The image on paper from the bypass tray is skewed The automatic docum
42. r 12 A tray finisher or other peripheral device installed on the machine cannot be used Have the peripheral devices that are installed on the machine been configured in the printer driver Open the printer properties and click the Auto Configuration button on the Configuration tab Windows f auto configuration cannot be executed see the Software Setup Guide Problems Related to Print Results If you are using the PCL printer driver you can set the resolution to 600 dpi or 300 dpi in the print settings at the time of printing When you need a very clear image select 600 dpi If you are using the PS printer driver you can set the resolution to 600x600 dpi or 1200x600 dpi only for black and white printing The resolution setting is selected in the Advanced tab of the printer driver properties window The image is grainy Are the printer driver settings appropriate for the print job Windows Brightness and contrast can be corrected by performing Color Adjustment on the Color tab of the printer driver These settings can be used for simple corrections when you do not have image editing software installed on your computer The image is too light or too dark Does the image particularly a photo need correction Windows Colours are off Did you perform Registration Adjustment Ask your administrator to perform Registration Adjustment gt System Settings Admin
43. r administrator what the file size limit is for one e mail transmission If the destination folder is not configured as a shared folder select share in the folder properties If the folder was moved or otherwise changed the share setting may have been cancelled A long size original cannot be scanned from the document glass Place originals in the document feeder tray of the automatic document feeder If a folded original is placed in the automatic document feeder an error will occur and scanning will be cancelled when the actual original size is detected during scanning Following the instructions in the display unfold the original place it in the automatic document feeder again and rescan Some functions may have been disabled in the system settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator When the colour mode is set to Auto the machine detects whether the original is black and white or colour when the COLOUR START key 00090 is pressed however in the cases at left automatic detection may not give the correct result In this event specify the colour mode manually 17 The received image file cannot be opened Transmission takes a long time A destination is pre selected Cannot write to USB memory When using USB Memory Scan 18 Does the v
44. r file will be created than when the default setting is used If you wish to send to a destination other than the default destination touch the Cancel key If you are the administrator and wish to change or disable the default destination change the settings as appropriate in Default Address Setting gt System Settings Administrator gt Image Send Settings gt Scan Settings gt Default Address Setting Make sure that the USB memory device is connected securely Problems Related to Scan Results The scanned image is clipped The quality of the scanned image is poor The scanned image is blank The scanned image is upside down or on its side The COLOUR START key 20000 indictor is not lit Is the original scan size setting smaller than the actual original size Is the original printed matter such as a book or magazine When scanning a colour or greyscale original is the colour mode set to Mono 2 Is a destination included that has TIFF S selected for the format Is the original placed face up or face down correctly Are Internet fax addresses included in the transmission Are Internet fax or fax destinations included Set the scan size to the actual original size If you have intentionally set a smaller size than the actual original size note carefully the placement position of the selected scan size when placing the original For example when scanning an A4 8
45. rate transmission When using the document glass the original must be placed face down When using the automatic document feeder the original must be placed face up When both scan mode and Internet fax destinations are included in a broadcast transmission the original transmission orientation of Internet fax takes precedence and thus the file may not appear in the correct orientation when viewed on a computer In this event send the image to the scan mode destinations in a separate transmission If Internet fax or fax destinations are included in the destinations only the DBLACK amp WHITE START key O can be used 19 JPEG was selected for Did you press the BLACK amp WHITE When JPEG is selected for the file type and the image the file type but the file START key O 0 to begin scanning is scanned in Mono 2 the file will be created as a TIFF was created as a TIFF file To create the file as a JPEG file change the colour file mode to Full Colour and then press the COLOUR START key 90000 The image is too light Is the threshold value suitable When scanning from the TWAIN driver with Mono 2 or too dark gradation selected from the Colour Mode of the When using PC Professional window check the B W Threshold Scan setting A large threshold value makes the image darker and a small threshold value makes the image brighter To adjust the B W Threshold automatically click the Auto Threshold
46. rs PPDs Contents Resources en Iproj Delete the PPD file of the machine from this folder 26 OTHER PROBLEMS This chapter explains how to resolve problems related to the general operation of the machine Locate your question or problem in the table of contents below and refer to the appropriate page Problems Related to Machine Operation e Specified machine functions cannot be used oooocooococ rennen nenn 28 The operation panel cannot be USed o oocccccoccoo ne 28 e Printing is not possible or stops during ajob ooooocccococccn e 29 e The original size is not automatically selected or the wrong size is selected 29 e The displayed bypass tray paper size is not correct 30 Problems Related to Paper Feeding and Output The original Misfeeds oooooooococror e e 30 The papermisfeeds vicioso Rr A nahe 30 e Paper does not feed from the papertray lille ne 31 e The image on paper from the bypass tray is skewed oooccocccocoocc ee eee 31 e The automatic document feeder does not operate liliis 31 Problems Related to Quality Print Results Lines appear in the scanned iIMage oooccoccr er n 31 e Smudges appear on printed output 1 re 31 e Toner does not adhere well or creases appear in the paper llis 32 Print quality is pOor voii rt ERE a aa a ee 32 Part of the image is cut Off 2 re 32 e Printing
47. s cannot be used The operation panel cannot be used 28 Have functions been disabled by the administrator Is the main power indicator lit Did you just power on the machine Is the POWER SAVE key blinking Is a cover open or a device separated from the machine Did login fail three times in a row Does a message appear indicating that Auto Login failed Some functions may have been disabled in the system settings administrator Check with your administrator When user authentication is enabled the functions that you can use and page counts may be restricted in your user settings Check with your administrator If the main power indicator is not lit make sure that the power plug is firmly inserted in the power outlet switch the main power switch to the on position and press the POWER key O to turn on the power t Illustration of the machine A D and J pages 36 and 37 After the POWER key Co is turned on the machine requires about 80 seconds to complete warmup operation During this time functions can be selected however a job cannot be run Wait until a message appears indicating that the machine is ready Auto Power Shut Off mode has activated To return the machine to normal operation press the POWER SAVE key t Illustration of the machine A page 36 A warning message will appear when a cover is open or a device is separated from the machine Re
48. solutions to possible printing problems See the following table of contents to locate the appropriate page for your question or problem Problems Related to Printing Operation Printing does not take place 1 1 een nen 10 e Colour printing does not take place ooooccocccccoo nenn 12 e Two sided printing does not take place iilii ne 12 A tray finisher or other peripheral device installed on the machine cannot be used 13 Problems Related to Print Results The image is graidY oo oooococr RR I re 13 e The image is too light or too dark 2 I nh 13 Colours are Off se as eme ede tae ERR eee eee BERG e eee be eee DEW RS teen bee eee RARE E 13 e Text and lines are faint and difficult to see eee 13 Part of the image is cut Off 0 ee n ne 14 The image is upside down 6 tees 14 Many nonsense characters are printed 0 0 00 eee 15 f you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 27 f you are unable to solve a problem using the solutions in this manual switch off the POWER key 10 and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key Co in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive
49. stem Settings gt Address Control gt Direct Address Program gt Amend Delete If your administrator has enabled Default Address Setting on the machine or Inbound Routing Settings in the Web pages editing deleting will not be possible Check with your administrator If multiple group keys have been stored print the Group List in Sending Address List in the system settings The list will show where the key is stored gt System Settings gt List Print User gt Sending Address List Group List If multiple program keys have been stored print the Program List in Sending Address List in the system settings The list will show where individual and group keys are stored gt System Settings gt List Print User gt Sending Address List Program List 21 DOCUMENT FILING This chapter provides solutions to possible document filing problems See the following table of contents to locate the appropriate page for your question or problem Document filing does not take place ooooccoccccon RR RI nh 22 A filed data can not be printed sisse rurernkieni nka e n 22 A job cannot be stored in a custom folder lilii 22 A stored file has disappeared ooooocooocc e re 23 e A file cannot be deleted ooooocooooconro ee 23 e The property of a file cannot be set to Confidential llli 23 A file name cannot be stored or changed
50. takes place on the wrong side of the paper oooocccccccooc rennen nen 32 Problems Related to Peripheral Devices e The connected USB device cannot be used o oooccccco ren 33 e The finisher saddle stitch finisher does not operate liliis ee 33 e Stapling does not take place including pamphlet stapling liess 33 Punching does not take place 1 2 re 34 e The stapling position or punch position is not correct ooooocoocccooc eee 34 Other Problems e The touch panel screen is difficult to view lille RII 35 e You were logged out without having performed logout yourself 0 002 eee 35 e You forgot the administrator password oooocooccocoooo hne 35 When the main power is switched off the main power indicator on the operation panel does not VU OM a E a EET 35 Illustration of the machine oooooooccnn RII HI III 36 If you are unable to solve a problem using the solutions in this manual switch off the POWER key and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost 27 Problems Related to Machine Operation Specified machine function
51. the item that you are looking for in the above table of contents see OTHER PROBLEMS page 27 If you are unable to solve a problem using the solutions in this manual switch off the POWER key and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key C in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Problems Related to Copying Operation DET Pomttocheck E CONI Copying does not take Have functions been disabled by the When user authentication is enabled the functions that place administrator you can use may be restricted in your user settings Check with your administrator Auto selection of the Are you using one of the following types When the colour mode is set to Auto the machine colour mode does not of originals detects whether the original is black and white or colour take place Black White is not selected when the COLOUR START key 0008 is pressed Are there colours or colouring in the However when an original similar to one of those at left paper is used automatic detection may not give the correct Colour is not selected result In this event specify the colour mode manually The colour in the original is very light The colour in the original is ver
52. ws to take Click the Hardware tab and then the O iue the software anyway and don t ask For my E Driver Signing button Warn Prompt me each time to choose an action O Block Never install unsigned driver software Administrator option Make this action the system default i Cancel If Block is selected the printer driver cannot be installed Select Warn and install the printer driver again Removing the software To remove the printer driver or software installed using the installer follow the steps below Windows Macintosh Mac OS 9 0 to 9 2 2 4 Click the start button and then click 1 Insert the Software CD ROM into your Control Panel CD ROM drive In Windows 98 Me NT 4 0 2000 click the Start button point to Settings and click Control Panel 2 Double click the CD ROM icon O on the desktop and double click the 2 Click Add or Remove Programs MacOS folder In Windows 98 Me NT 4 0 2000 double click the Double click the Installer icon 5 Add Remove Programs icon i H Select the Program ordriverthatyou Select Remove in the Install menu and wish to delete click the Remove button For more information see the manual for the operating system or Help 0 ee ee ee ee ee ee ee ee eee 9 There is no deletion tool for Mac OS X R The PPD file of Mac OS X has been copied to the estart your computer following folder on the startup disk Library Printe
53. y dark almost black s only a very small area of the original coloured Image rotation does not take place Two sided copying does not take place The paper size of a tray cannot be set Did you select the paper size or copy ratio manually Are you copying using settings that do not allow rotate copying Is Rotation Copy Setting disabled in the system settings administrator Does the paper type setting of the selected tray specify a type of paper that cannot be used for two sided copying Are you using a special size or type of paper Are you copying using settings that do not allow two sided copying Have functions been disabled by the administrator Have functions been disabled by the administrator Copy using automatic paper selection and automatic ratio selection Rotate copying can generally be combined with other special modes however some combinations are not possible If a prohibited combination is selected a message will appear in the touch panel Check with your administrator If you are the administrator enable Rotation Copy Setting gt System Settings Administrator gt Copy Settings gt Rotation Copy Setting gt Check Tray Settings in the system settings If the Disable Duplex checkbox is selected Y two sided copying using that tray will not be possible Change the paper type setting to a type that can be used for two sided printing gt System Sett
54. y was changed be sure to check the paper size setting gt System Settings gt Paper Tray Settings gt Tray Settings Was the original placed in the correct If you are using the document glass be sure to place position the original in the far left corner of the document glass t Illustration of the machine I page 37 Printing takes place Is the paper loaded with the print side Paper tray Load the paper with the front side facing on the wrong side of facing in the correct direction up Load Pre Printed paper and Letter the paper Head paper with the front side facing down Bypass tray Load the paper with the front side facing down If Disabling of Duplex is enabled in the system settings administrator load the paper front side up For the current setting check with your administrator 32 Problems Related to Peripheral Devices The connected USB device cannot be used The finisher saddle stitch finisher does not operate Stapling does not take place including pamphlet stapling Is the USB device compatible with the machine Is the connected USB device recognized correctly Does a message appear indicating that you need to remove paper from the stapler compiler Does a message appear instructing you to check the staple unit Does a message appear instructing you to add staples Is a different width of paper mixed in Are there more sheets than can be stapled at on
55. ze is selected check the loaded paper and the paper size setting Macintosh In the Page Setup menu Set the print orientation to match the image The print orientation is selected as follows Windows On the Main tab of the printer driver Macintosh In the Page Setup menu If the edge of the image extends outside the printable area of the machine the edge will be cut off Select an appropriate paper size and margins in the layout settings of the application When the image size and paper size are the same but the orientations are different the orientation of the image is automatically rotated to match the paper However when the paper can only be loaded in a fixed orientation this may result in the image being printed upside down In this event rotate the image 180 degrees before printing The 180 degree rotation setting is selected as follows Windows On the Main tab of the printer driver Macintosh OS X v10 3 3 to 10 4 On the Page Setup menu Landscape orientation only In Mac OS 9 0 to 9 2 2 in the PostScript Options menu of the Page Setup menu When two sided printing is performed every other page is printed upside down when tablet binding is selected for the binding position Be sure to set the appropriate binding position The binding position is selected as follows Windows On the Main tab of the printer driver Macintosh In the Layout menu of the print window In Mac OS X v10 1 5 in t
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