Skype: Troubleshooting Guide
Contents
1. not working Username or password not recognised Network connection absent when using a headset Re enter your username and or password Ensure YOU re either physically connected to a network via a cable or connected to a wireless network pP m m m m m m m m m m m m m m m m m e m e X m m e l m m m m m m m m m m m m m m e m m m m m m m m m m m e m m Re e e e e m m m m e m m e e e m m m m m e e m m m e m m m e e e m r e e e Webcam microphone Selecting headset as microphone in settings this need to be set up from with the sound properties m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m T An excellent source of help is the Skype support website https support skype com en gb category TECH2. Skype Troubleshooting Guide ge m_a m m m m m m a m m m m m m m m m a ae m m m m ap ap ao m ao emo ao on ao ap an ep ap ep ep oo op op op cp op cp co en cp ep ep ep cp ao ep ap ao ep ap an ao ep ap gP m m m m m m m m m m Ml l m m m m m m m m ae m m m a gt ao Oam m m m m m m oam m m m m m m am a m m A No webcam video Webcam is not plugged in 1 Make sure the webcam is plugged in Webcam has not been 2 Call 3800 to have drivers i installed installed P m m m m m m m a a a a a a a a a a m a a a a a a a a a a a a PP m a a a a a a a a a a a a a a a a a a a a a m m No webcam audio Webcam is not pluggedin 1 Make sure the webcam is plugged in Webcam has not been 2 Call 3800 to have drivers installed installed m l l Ml Ml Ml M M M M M e M M e u e u l u u e r e r e o e o e l l d Front audio ports not DC7900SFF PC front audio 1 Front port needs to be enabled and set to as sound recording responding port device microphone input Laptop audio not Kensington SD100 docking 1 All sound driver for USB audio i port need to be loaded and device needs to be selected there is an issue when disconnecting from the unit is that the device show up butis not there when people use their laptops without the dock one l solution is to only use the laptop audio devices that way they are always there responding station Laptops Cannot log onto Skype Headset microphone
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