Troubleshooting Guide
Contents
1. NHS Cheshire and Merseyside Electronic Prescription Service EPS R2 Commissioning Support Unit Troubleshooting Guide Supplier Details System Name Branch Account number required to log call Help Desk Opening Hours Useful Contacts Your Branch Sponsor for Smartcards is Your Branen urmocter tor smarearas s O SCE mi servicedesk emesunhsuk re orza4 650 404 Fox 01208 650 405 Troubleshooting Please check with Pharmacy Owner and System Supplier before switching anything off Ifthe program MyID is installed on a PC Locked Smartcards Your Branch Sponsor or Un locker will be able to unlock your Smartcard Contact CSU ITC Service Desk Refer to Smartcard Troubleshooting Guide Smartcard Reader NOT Ask another person to try their Smartcard Working Try Your Smartcard in a different reader Call your IT System Supplier Helodesk Check if other programs are working on the computer Check for Internet and Telephone connection Call your IT System Supplier Helodesk The Dispensing computer system is not working Check the cable is plugged in Barcode Scanner not _ Try a different scanner working Type in the GUID 16 character barcode Call your IT System Supplier Helodesk Check that the internet works Check with the GP Practice that the prescription has been signed and sent Call your IT system supplier help desk Signup to the EPS Alert Service to be notified of any EPS system problems http nww hscic g2. ov uk servicemanagement status subscribe Electronic Prescriptions cannot be retrieved Check toner cables and power supply Try a different printer Call your IT System Supplier Helpdesk Dispensing Token and or Label Printer not working The Health amp Social Care Information Centre HSCIC allows any user of EPS to find the status of an EPS prescription dispensed cancelled etc EPS Prescription Tracker http epstracker cfh nhs uk check php You need a Smartcard and the prescription GUID found under the Barcode Kate eta Working Smarter for Better Health Tag a
Download Pdf Manuals
Related Search