CTI Installation Manual Version 1.06
Contents
1. and then click Remove Gi Currently installed programs Show updates Sort by Name Change or Remove Programs g Microsoft SQL Server Management Studio Express Size g Microsoft SQL Server Native Client Size 4 18MB g Microsoft SQL Server Setup Support Files English Size 21 81MB Add New 5 Microsoft SQL Server VSS Writer Size 0 67MB Programs 5 MSXML 4 0 SP2 KB936181 Size 2 62MB _ G g MSXML 6 0 Parser Size 1 30MB Add Remove x NEC Infrontia Telephony Driver 1st Size 0 20MB amp Windows Components Click here for support information rarely To remove this program from your computer click Remove a When prompted click Yes to begin removing the TSP To complete the un installation the PC will need to be restarted Either select Yes or No and click Finish NEC Infrontia Telephony Driver 1st InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling NEC Infrontia Telephony Driver 1st To complete the uninstallation you must restart your computer IITTITTTTTTTTTTTTTTTTITTTTTT TTT TTT TTT TTT TTT TT TTT TTT TTT TT TT TT TT TTT TTT TT TTT TTT TTT TTT TIT TTT TTT TTT TT TT TI III SEER EEE EEE EEE TTT TT TTT TTT TTT TTT TTT TT TT TTT TTT TTT TTT TTT TE TTT TT TTT TTT TT TTT TTT TTT TTT TT TTT TT TT TT TITTI C No I will restart my computer later Remove any disks from their drives and then click Finish to complete setup ci 3 Party CTI Requir2. Note The above are the specification for TAPI set up only They may differ when you install an application Note 1 Only Server Operating systems can provide TAPI sharing and have to be used in a Domain environment A dedicated PC Server is strongly recommended for the SV8100 CTI Server Virtual environments are supported The setup requires you to be logged onto the PC Server as a Local Administrator The server should be connected to the network via the TCP IP Protocol Including WINS DNS services and should include the appropriate number of Client Access Licenses An IT Administrator is normally required during the installation Configuring the SV8100 The SV8100 should have an IP address assigned to the CCPU or IPLA card that is connected to the network A TCP Port has to be assigned for 3rd Party CTI to connect to the recommended port is 8181 Assign the port in Wizards Advanced Items CTI CTI Server PRG 10 20 Dev1 Set the CTI Server TCP Port to 8181 Wizards Apply Group box Colchooser Expand all TCP Port Programming Level 1st Party CTI CTI Server 8181 Disconnect Supervision lv Advanced Items E ACD Automatic Call Distribution Tie Lines Hotel E CTI A license is required to turn on Party CTI on an SV8100 BE107577 Once enabled any number of extensions can used the TAPI service If using Aspire Phones Model C programming command 15 02 53 must be set to a 1 Thi
3. Select this object type Users Object Types From this location Entire Directory Locations Common Queries Name Starts with gt Columns Description Starts with Find How I Disabled accounts Stop TT Non expiring password Daye since last logon Cancel Search results E Mail Address _In Folder fi Administrator CT Llocal Users fe Guest CTL local Users f John Thompson CT Llocal Users fe Erbtat CTL local Users fi Rachel Smith LCT Llocal Users fe SUPPORT_A CTL local Users fi TAPIAccoUnt CT Llocal Users Click Ok Edit Users ees Assigned Users DE John Thompson CT ohn Thompson Cancel Remove Click Ok You will notice that the user is now against the extension m Computer Management mxp a amp JO x m Computer Management Local 5j i System Tools m n Event viewer H Shared Folders e Local Users and Groups Performance Logs and Al Device Manager Si ig Storage at Removable Storage Disk Defragmenter i i Disk Management amp Services and Applications E Telephony ef 9 Unimodem 5 Service s TAPI Kernel Mode Se of NDIS Proxy TAPI Ser Du ola Microsoft Multicast C s Microsoft H 323 Tele i a Microsoft HID Phone mi File Action View Window Help lm EXTENSION 200 keyset John Thompson In service a EXTENSION Ordinary In service Ga EXTENSIO
4. Administrators cad ast The Select User window will appear type in the name and select Check Names The account must be a Windows Domain account with local admin rights Click OK Select ser ax Select this object type User Object Types From this location Entire Directory Locations Enter the object name to select examples T amp F Account TaAPlAccount acT local Check Names Cancel ze Advanced Or alternatively clicked Advanced then Find Now to list users Select the required account Sharks with fo Starts with kd Ways since lash logan r fi Administrator CT Llocal Users fe Guest CTI local Users fi John Thompson CTilocal Uzsers Eh krbtat CT local Users fi Rachel Smith CTL localUsers fF SUPPORT_3 CTI local Users fi TAP Account CT Llocal Users Enter the password for that account It is recommended that the password for this account is not changed such as 30 day policies as this will cause the service to fail at a later date Telephony Properties l 3 x Setup Auto Updates if Enable telephony server Account Information Enter the user name and password of the account to run the telephony service on the server User Name CTINTAFIAccouni Fassword esset Telephony administrators NOTE Telephony administrators have administrative privileges to the telephony service only not to any other resources on
5. 02 53 0 Saoti One HoOo se J ec O PRG 15 02 53 1 Installing the 1 Party TSP Before you can install the software you have to logon to the PC as an administrator To install the 1 Party TSP extract the software from the technical DVD and run the Setup exe application Name Date modif Type Si Setup exe At the welcome screen click next NEC Infrontia Telephony Driver 1st Setup NEC Infrontia Telephony Driver lst Setup Welcome to the InstallShield Wizard for NEC Infrontia Telephony Driver 1st The InstallShield Wizard will install NEC Infrontia Telephony Driver 1st on your computer It is recommended that you exit all programs before running the setup program Choose the folder that the TSP will be installed to and click next Use the browse button to select a different location should you need to NEC Infrontia Telephony Driver ist Setup Choose Destination Location select folder where setup will install files Setup will install NEC Infrontia Telephony Driver 1st in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files NEC T elephonyDriver 1 st InstallShield lt Back Enter the extension number that will be associated with the PC and click next NEC Infrontia Telephony Driver ist Setup Extension Informa
6. ICcIia in 37 Uninstalling the 3rd Party TAPI Driver e 38 TAPI in a Citrix ENVIFONMENL cccccscscscscscscscscscscscscsssscscscscscscess GO CURE RO E E 40 CUP 0 RR 41 Hotdesking With CTi cin ee 3 Party CTI IP Address cscccsscccsssccsscccsscccssccessscessscessscesssceeneeee43 Outlook Dialing RuleS ssessesssesseessesssessessoessssssessoessessoesssesseessess PI General Description The primary function of Computer Telephony Integration CTI is to allow a PC based application to use an SV8100 telephone extension The most common functions of these applications are to perform Screen popping and call control There are two modes of CTI that can be used on the SV8100 1 Party and 3 Party 1 Party CTI TAPI 1 4 runs over a LAN and is designed to allow you to connect an SV8100 telephone extension to a PC via the Ethernet connection on the SV8100 It is aimed for smaller office of between 1 and 10 users The 1 Party driver is installed onto each PC that needs to run 1 Party CTI and talks directly to the SV8100 3d Party CTI employs a similar concept running on a LAN to allow a user to control their extension using a TAPI application The driver used for 3 Party CTI is installed on to a CTI Server that is responsible for all of the TAPI communication to the SV8100 from all of the TAPI clients Both drivers can connect to either the CCPU or an IPLA B depending on which is being used Client A Pho
7. Information PBX IP Address i 92 168 0 10 FPE TCP Fort Ei a my host name Radde i 2r 0 0 1 Communication timeout i O Log Setting Log Setting Cancel Help Also logging can be changed at this point for diagnostic purposes Click on Log Setting Log Setting x Log Mode Normal mode Trace mode For enhanced logging call tracing etc for escalation prurposes select Trace mode Please bear in mind this creates daily log files that can over time use a large amount of hard disk space Click OK to continue Checking for New Update x Please keep in mind that by change into a Trace Mode your HDD space may became Full E The change in logging requires a reboot to take affect Checking for New Update x 1 Please reboot a PC order to reflect the change It is recommended to leave as normal logging unless instructed otherwise Further configuration and verification can be performed by clicking the Device Tab NEC Infrontia Telephony Service Provider i x Telephony System Information Device Operation Mode f ulti Line Telephony System Information Company Name NEC Infrontia Corporation 1 5 0 0 Single Line Product Version Communication Status Connected to PB PES ME IPE VER 2 00 1P 192168 0 10 Network Information PBX IP Address i 92 168 0 10 FPE TCP Fort Ei a my host name Jeu Addes i 2r 0 0 1 Communication timeou
8. N Ordinary In service Ga EXTENSION Ordinary In service Ga EXTENSION 204 Keyset In service Ga EXTENSION Ordinary In service a EXTENSION Ordinary In service a EXTENSION Ordinary In service Ga EXTENSION Ordinary In service Ga EXTENSION Ordinary In service Ga EXTENSION Ordinary In service Ga EXTENSION Ordinary In service Ge EXTENSION Ordinary In service a EXTENSION Ordinary In service a EXTENSION Ordinary In service a EXTENSION Ordinary In service m EXTENSION Keyset In service Ordinary In service Li FYTERSTORI rdin ar Pe Mn Services bean aay NEC Infrontia TERROR Service Provider Repeat as required to allow all required extensions to users Tm carina For Small Business Server refer to comments in previous section for further requirements when enabling Telephony Server Upgrading the 3rd Party TAPI Driver The upgrade of tsp requires a the existing TSP CYG_TSP tsp file to be replaced by the new TSP Right click the Services icon from within the Control Panel Start Settings Control Panel Administrative Tools Select TspStart Service and click Stop button xh Services File Action View Help gt MfaBE ai Services Local a Services Local TspStart Name Description Ra Remote Access Co Creates a Sy Remote Desktop H Manages 4 4 Remote Procedure Serves ast Sa Remote Procedure Enables re 4 Remote Registry Enables re Sy Removable Storage Ma
9. Onetouch Ke i aula i 39 CTI Override Mode Use Program 15 05 IP Telephone Terminal Basic Data Setup to set up the basic settings fo Once enabled if a hotdesking attempt is made it will override the extension that is currently using that extension number successfully Important This feature can only work correctly with phones of the same type and number of keys Hotdesking different phone types will cause errors and cannot be supported 314 Party CTI IP Address Using R5 System software and Version 5 00 of SV8100 PC Programming it is possible to see the IP address of the PC that is running ch Party TAPI driver As only one PC can be connected to the SV8100 at any one point in time this can be particularly useful for an installer who could be trying to determine which PC was running the 3 Part TAPI driver and was connected the SV8100 PRG command 20 23 06 can be used to see the IP address of the PC running the TAPI driver If Untitled NEC S 8100 R5 PCPro File View Programming Communications Tools Help MERI A NEOA SE IRALE E E ESEME System Data 20 23 CTI System Options 01 CTI Delayed Ring Time 02 CTI Alert Reply Time Filter Ja O amp 03 Incoming Call for Trunk Bridge for Virtual Extensions f 20 20 Message Setup for Non a 20 21 Long Conversation Syste 04 Off hook SLT PHS wait Time 20 23 CTI System Options 20 25 ISDN System Options 06 3rd Party CTI IP A
10. Service Local System Local System Local Service Local Svstem Extended A standard J CC Copy the new CYG_TSP tsp file to C WINNT SYSTEM32 assuming C WINNT is the location of the field You will be asked if you are sure you want to replace Click Yes Restart the computer Enabling TAPI Client To allow a client PC to connect to a Telephony server the client PC should be connected a Domain The user account should already have been assigned to an extension or a domain administrator account will see all devices To enable the TAPI client from a command prompt type tcmsetup c servername where servername is the name of the telephony server The example below show the TAPI client being enabled on a server called CTI EI CO Windows systems2 cmd exe C Users rhorsley gt temsetup zc CII Gi Users rhorsley _ Once the command has run a confirmation box will be displayed The TAPI client is now enabled and is available for use There is a known issue that will stop a TAPI client from using the telephony service on Windows Vista 64 Bit 7 64Bit see KB2304914 for details http support microsoft com kb 2304914 Where Windows Firewall is enabled on Server and or Client PC s the File and Printer sharing exception MUST be enabled as an exception under the Windows Firewall settings Where File and Printer Sharing Exception is not enabled the TAPI Client experiences several seconds delay in observing LineCall
11. State messages from the TAPI Server This also can slow the server leading to delay on other clients Disabling TAPI Client To Disable the TAPI client start a command prompt bes C Windows system32 cmd exe Co Users rhors leyStcmsetup ec ed Co Users rhors ley gt _ Once the command has run a confirmation box will be displayed The TAPI client has now been disabled Uninstalling the 3rd Party TAPI Driver Go to Control Panel Add Remove Programs Select NEC Infrontia Telephony Driver 3 click Remove x change or Remove Programs amp Add Mew Programs G amp ddiRemove UTI j FI d JNS ra F Add or Remove Programs O Currently installed programs 7 Show updates Sort by Mar NEC Infrontia Telephony Size 0 69ME Driver 3rd Click here for support information Last Used On 62 2009 To remove this program from your computer click Remove we Norton ahost Size 60 30M6 The verification message appears Click Yes NEC Infrontia Telephony Driver 3rd InstallShield Wizard The un install will begin NEC Infrontia Telephony Driver 3rd InstallShield Wizard NEC Infrontia Telephony Driver Ard is configuring your new software installation InstallShield Once complete the following screen will appear Select Yes want to restart my computer now and click Finish NEC Infrontia Telephony Driver 3rd InstallShield Wizard Uninstall Complet
12. U NIVERGE NEC UNIVERGE SV8100 CTI Installation Manual Version 1 06 Document History July 2009 Initial Release Sept 2009 Revised to include Hotdesking May 2010 Add Server 2008 64 BIT support Nov 2010 Add enable disable TAPI client Jan 2011 Add Outlook dialling rules Add IP Address of CTI Device April 2012 Added SBS support Citrix and Virtual Server environment Feb 2013 Add Windows 8 Server 2012 support Table of Contents General Destini 1 Party CTli ccccccccccccscssssssccccccccssssssscccccccccssssssscccccccssssssssscccccceseeeeD FICQUINCIN CMI S scstesasecies side cnsdsatditrasansdaraiasesirabiadisndodiinhasetedesianbinrabalaiestaelianiasiiaieanianetbiubedadieesetdesaladeintads 5 Soet ek Eea oak d EE N A E E A A A E E E 6 Installing the 1 Party TSP 7 Un fstaling the 181 Party DIVE cadets ejects pide ctrestiacs a aai a aari 13 3 Party CTl ccsccsssccsscscssccssscesecccsscessccesececsccessscessceesscessscessseeseee L4 FRSC UMC MONI Siri iaia cunts qucvreagunaqiusrue tna 14 CONJUNT E moh cog 000 lana 15 Installing the 3rd Party DIVE 16 Configuring the 3 Party TSP i 20 Enabling TAPI Server 24 WIdOWS 2003 EN a E E E E E eee eee eee ee 24 VWINdOWS 2008 hi 28 Windows Small Business Server 29 Assigning Users to Extensions i 30 Enabling TAPI CONE essien secs deandeeeapaesese qceansea qucvocedesseaae pair 36 EDsabling TAPICl
13. ddress 20 26 Charge Cost Multiplier 20 28 Trunk to Trunk Conversi Use Program 20 23 System Options for CTI to define the system options for the CTI feature Outlook Dialing Rules In order to dial out directly from Outlook on a pc with the TAPI client enabled the numbers should be stored in canonical format Further information on storing numbers in canonical format see KB318575 for further details http support microsoft com kb 318575
14. e InstallShield Wizard has finished uninstalling NEC Infrontia Telephony Driver 3rd To complete the uninstallation you must restart your computer No Iwil restart my computer later Remove any disks from their drives and then click Finish to complete setup Uninstall is now complete TAPI in a Citrix Environment A TAPI Client can work within a Citrix Virtualised Desktop environment Examples follow using Phone exe operating under Citrix XenApp and Citrix XenDesktop Utilising Citrix XenServer Citrix XenDesktop XenServer All guest OS s joined to xen domain local Controller Server Windows Server 2008 R2 Desktop Master Windows 7 x86 Citrix Receiver Virtual Desktop s Windows 7 x86 XenDesktop Windows 7 x86 Application Delivery gt DI SV8100 TAPI Server DC DNS xen domain local xen domain local Windows Server 2008 R2 SV8100 TSP v5 00 Fig1 2 The above is the setup used to provide TAPI operation under XenDesktop This method requires the Microsoft TAPI Client to be installed onto the Master Desktop running Windows 7 x86 Phone exe is also installed onto the Master Desktop Users connecting to a Virtual Desktop via the Citrix Receiver operate the Phone exe application Citrix XenApp XenApp Server Farm xen domain local Windows Server 2008 R2 Windows 7 x64 TAPI Client tcmsetup Citrix Receiver Phone exe Published Application Phone exe TAPI Server DC DNS xen domain local xen d
15. e Domain Administrator account and or the current logged in user to the SBS Server must be assigned as a Telephony Administrator SES2K11 Properties El x Setup Auto Updates M Enable telephony server PEEP ODDEN ODODE IONOD CINCO OND IOOOOOT BOOS R Account Information Enter the user name and password of the account to run the telephony service on the server User Name NT AUTHORITYNetworkService Choose User Password Telephony administrators NOTE Telephony administrators have administrative privileges to the telephony service only not to any other resources on the computer Administrators SBS2E 177 00 MAIN master j Assigning Users to Extensions Each user must be allocated the extensions to be allowed to monitor control This is based on the Microsoft Network Logon and is configured within the computer management tool This gives domain user permissions to TAPI extensions Without allocating extensions to users the client computers will not be able to control or monitor their extension In Windows 2003 click Start Programs Administrative Tools Computer Management Double click Services and Applications and click on the NEC Infrontia Telephony Service Provider In the right hand pane there will be a list of extensions To access the same menu in Windows 2008 click Start Run and type tapimgmt msc and press enter um Computer Management 2 iol x mi File Action View Wind
16. e TSP will initialise once initialised the configuration screen is displayed Under the Communication Status you can see if the TSP is connected to the SV8100 Click ok to continue NEC Infrontia Telephony Service Provider i x Telephony System Information Operation Mode Multi Line Telephony System Information Company Name NEC Infrontia Corporation 3 0 0 C Single Line F Gutlook Product Version Communication Status Connected to PBX PBX MK IPK VER 2 07 IP 192 168 1 3 TEL TT Value BK 02 LK 012 Line Information Extension Number 200 xo Line Configuration Network Information PBX IP Address fi 92 168 1 3 PBX TCP Port 8282 my host name IP Address localhost Extension Name Log Setting Log Setting Select Yes want to restart my computer now and click finish to complete the installation NEC Infrontia Telephony Driver 1st Setup InstallShield Wizard Complete The InstaliShield Wizard has successfully installed NEC Infrontia Telephony Driver 1sti Before you can use the program you must restart your computer Mo I will restart my computer later Remove any disks from their drives and then click Finish to complete setup The Machine must now be restarted To review the configuration of the 1 Party TSP look in Control Panel Phone and Modem Options Advanced and select NEC Infrontia Teleph
17. ements Following are the minimum specifications required to use 3 Party CTI Depending on what type of TAPI application will be used it may be necessary to use a Windows Server The 3rd Party TSP is installed on to the PC acting as the TAPI server Some TAPI applications take responsibility for the communications between their application and the TAPI server Other applications need to have the TAPI enabled on each PC If TAPI has to be enabled on client PCs then a Windows Server operating system is required If TAPI communications is handled by the TAPI application then any of the operating listed below can be used Telephone System SV8100 Running version 8 or above software and a TCPIP connection to either the CCPU or the IPLA B PC Operating Windows Server 2000 Server SP4 32Bit Only System Windows Server 2003 SP2 32Bit Only Windows Server 2008 32 64 Bit Windows 2000 Professional SP4 32 Bit Only Note 1 Windows XP Professional Min SP2 32 Bit Only Note 1 Windows Vista Business Ultimate Enterprise 32 Bit Only Note 1 Windows 7 Business Ultimate Enterprise 32 and 64 Bit Notel Windows 8 Professional Windows 8 Enterprise 32 64 Bit Notel Windows Small Business Server 2003 32 Bit Only Notel Windows Small Business Server 2008 64 Bit Only Notel Windows Small Business Server 2011 64 Bit Only Notel Windows Server 2012 64 Bit Only Notel CPU 2 5GHZ Network Card Using TCP IP Including WINS DNS services
18. k Finish NEC Infrontia Telephony Driver 3rd Setup InstallShield Wizard Complete The Installshield Wizard has successfully installed NEC Infrontia Telephony Driver 3rd Before you can use the program you must restart your computer No I will restart my computer later Remove any disks from their drives and then click Finish to complete setup The computer should now be restarted Configuring the 3 Party TSP To look at the configuration of the TSP look in Control Panel gt Phone and Modem Options gt Advanced Dialing Rules Modems Advanced The following telephony providers are installed on this computer Providers Microsoft H 323 Telephony Service Provider Microsoft HID Phone TSP Microsott Multicast Conference TAPI Service Provider NDS Proxy TAFI Service Provider n NEC Infrontia Telephony Service Provider te TAP Bemel Mode Service Provider Unmodem 5 Service Provider Add Remove Configure cas aint Click on NEC Infrontia Telephony Service Provider Here can be seen details of version IP address etc NEC Infrontia Telephony Service Provider x Telephony System Information Device Operation Mode f fault Line Telephony System Information Company Name NEC Infrontia Corporation 1 5 0 Product Version f Single Line Communication Status Connected to PB PES ME IPE VER 2 00 1P 192168 0 10 Network
19. me Shadow Copy Sy WebClient By Windows Audio By Windows Firewall I By Windows Image Ac Sa Windows Installer Sa TCP IP NetBIOS He Uninterruptible Power Supply Description Creates 4 Manages a Serves as t Enables re Enables re Manages 4 Enables 4 Offers rout Enables st The startu Supports fil Provides n Manages 4 Allows adm Monitors s Enables 4 Provides s Provides T Enables ar Allows user Enables 4 Provides u hes a Provides s Manages 4 Enables Wi Manages 4 Provides n Provides im Adds mndi Status Started Started Started Started Started Started Started Started Started Started Started Started Started Startup Type Manual Manual Automatic Manual Automatic Manual Manual Disabled Automatic Automatic Automatic Automatic Manual Manual Automatic Automatic Automatic Automatic Disabled Manual Disabled Disabled Automatic Manual Manual Manual Disabled Automatic Disabled Disabled Manual Log On s Local System Local System Network 5 Network 5 Local Service Local System Local System Local System Local System Local System Local System Local System Local Service Local System Local System Local System Local Service CTIVTAPI Local Service Local System Local System Local System Local System Local Service Local System Local System Local
20. nages a Resultant Set of Po Enablesa Routing and Remot Offers rout Stop the service Restart the service My Secondary Logon Enables st Rs Security Accounts The startu Sy Server Supports fil By Shell Hardware Det Provides n Sy Smart Card Manages a By Special Administrati Allows adm Sy System Event Notifi Monitors s Ry Task Scheduler Enables a Sa TCP IP NetBIOS He Provides s Sa Telephony Provides T Sy Telnet Enables ar Sa Terminal Services Allows user Sa Terminal Services 5 Enablesa a Themes Provides u ve spStart Sa Uninterruptible Pow Manages a Sg Virtual Disk Service Provides s Bs Volume Shadow Copy Manages a Rs WebClient Enables Wi Sa Windows Audio Manages a Ry Windows FirewalllI Provides n Sy Windows Image Ac Provides im Sy Windows Installer Adds modi Status Started Started Started Started Started Started Started Started Started Started Started Started Startup Type Manual Manual Automatic Manual Automatic Manual Manual Disabled Automatic Automatic Automatic Automatic Manual Manual Automatic Automatic Automatic Automatic Disabled Manual Disabled Disabled Automatic Manual Manual Manual Disabled Automatic Disabled Disabled Manual Log On As Local System Local System Network 5 Network 5 Local Service Local System Local System Local System Local System L
21. ne Client B Phone Phone Network LAN Data Network CTI Server Client A PC Client B PC CTI is a licensed module on the SV8100 and will only work when the appropriate licenses are installed on the CPU BE107580 1 Party CTI 0111 BE107577 3 Party CTI 0112 The CTI interface is provided as is without support of any kind including but not limited to the support and warranty for fitness for a particular purpose or 3 party application In no event NEC Unified Solutions is liable for any claim damage or other liability whether in action of contract tort or otherwise arising from out of or in connection with the use or other dealing on this interface 1 Party CTI Requirements Following are the minimum specifications required to use 1 Party CTI over LAN Telephone System SV8100 Running version 8 or above software and a TCPIP connection to either the CCPU or the IPLA B PC Operating System Windows 2000 Professional SP4 32 Bit Only Windows XP Professional Min SP2 32 Bit Only Windows Vista Business Ultimate Enterprise 32 Bit Only Windows 7 Professional Ultimate Enterprise 32 64 Bit Windows 8 Professional Windows 8 Enterprise 32 64 Bit Windows Server 2003 32 Bit Only Windows Server 2008 32 Bit Only Windows Server 2008 R2 64 Bit Only Windows Small Business Server 2003 32 Bit Only Windows Small Business Server 2008 64 Bit Only Windows Small Business Server 2011 64 Bit Only Wind
22. ocal System Local System Local System Local Service Local System Local System Local System Local Service CTI TAPI Local Service Local System Local System Local System Local System Local Service Local System Local System Local Service Local System Local System Local Service Local System Extended A Standard eel Select the Telephony Service and click Stop button xh Services File Action View Help gt F esfaBEL u Services Local SA Services Local Telephony Stop the service Pause the service Restart the service Description Provides Telephony API TAPI support for clients using programs that control telephony devices and IP based voice connections If this service is stopped the function of all dependent programs will be impaired If this service is disabled any services that explicitly depend on it will Fail to start Extended A Standard Name Remote Access Co 4 Remote Desktop H Remote Procedure Sa Remote Procedure Remote Registry Sa Removable Storage Resultant Set of Po Routing and Remot Sy Secondary Logon Sy Security Accounts Sy Server Sa Shell Hardware Det Sa Smart Card Sy Special Administrati By System Event Notifi Bs Task Scheduler a Telephony Ska Telnet Sy Terminal Services Sa Terminal Services 5 Sa Themes Sa Tspstart un ae Den Sy Virtual Disk Service Sy volu
23. omain local Windows Server 2008 R2 SV8100 TSP v5 00 5V8100 Fig1 3 The above is the setup used to provide TAPI operation This method requires the Microsoft TAPI Client to be installed onto available Citrix Server Farm with phone exe published as an available application to users of the Farm Users connecting to the Server Farm via the Citrix Receiver operate the Phone exe application Citrix Versions utilised for test it is recommended this version or higher is utilised for provision of TAPI Citrix XenApp 11 6 1 build 10007 Citrix XenDesktop II Citrix XenServer V5 6 100 SP2 Hotdesking with CTI From SV8100 R3 it is possible to hotdesk on DT700 Desktop Suite and MH240 phones when 1 or 3 party CTI connections are established Prior to this version if an attempt at hotdesking was made the following error would be displayed Rejected Override 222 CTI Link EXIT By default in SVV8100 R3 this function is off It can be enabled on a per extension basis using Programming Command 15 05 39 Override mode for CTI i El 15 XX Edension Setup L 15 01 Extension Bas 34 E Touch Panel O 35 Encription Model E 15 07 Function Keys 36 DT700 Firmware Version I 2 C 15 08 Incoming Virtu E 15 09 Virtual Extensi 37 DT700 LED Internal Illumination Setup Red H C 15 10 Incoming Virtu 15 11 Virtual Estensi COSCIA Paging Protocol Mode _ iC 15 13 Loop Keys 15 14
24. one Service Provider rm EI AI grin gol Phone and Modem Options Microsoft H 323 Telephony Service Provider Microsoft HID Phone TSP Microsoft Multicast Conference TAPI Service Provider NDIS Proxy TAPI Service Provider NEC Infrontia Telephony Service Provider TAPI Kernel Mode Service Provider Unimodem 5 Service Provider Click the Configure button and you are able to change any of the options To change any of the information over type the existing text and click OK NEC Infrontia Telephony Service Provider Telephony System Information Operation Mode Multi Line Telephony System Information Company Name NEC Infrontia Corporation Product Version 3 0 0 Communication Status Connected to PBX PB MK IPK VER 2 07 IP 192 168 1 3 TEL TT Value BK 02 LK 012 C Single Line F Gutlook Line Information Extension Number 200 Extension Name EXT 200 _ Line Configuration Network Information PBX IP Address fi 92 168 1 3 PBX TCP Port 8282 my host name IP Address localhost Log Setting Log Setting OK Cancel Help Any changes that are made will require a reboot in order to take effect MM Checking for New Update xj A x J Please reboot a PC order to reflect the change Un Installing the 1st Party Driver To remove the TSP from a PC go into Control Panel Add and Remove Programs find NEC Infrontia Telephony Driver 1
25. ow Help e AmB E m Computer Management Local Et ie System Tools ae Faved In sery ice RR El gl Event Viewer Gean a In service H shared Folders EXTENSION Ordinary In service H ag Local Users and Groups m EXTENSION Ordinary In service Performance Logs and Al Ga EXTENSION 204 Keyset In service Di DEMEGIEIANAGEE E EXTENSION Ordinary In service a 2 ETA Satana E EXTENSION Ordinary In service SE Disk Defragmenter Ga EXTENSION Ordinary In service A Disk Management SS EXTENSION Ordinary In service amp Services and Applications Ga Ex TENSION Ordinary In service l i Telephony Ga EXTENSION Ordinary In service da E Unimodem 5 Service Ga EXTENSION Ordinary In service dai sem TAPI Eernel Mode Se Ga EXTENSION Ordinary In service NOIS Proxy TAPI Ser a Ex TENSION Ordinary In service pu E Microsoft Multicast C Ga EXTENSION Ordinary In service a Microsoft H 323 Tele GI EXTENSION Ordinary In service Microsoft HID Phone GSI EXTENSION Keyset In service gt NEC Infrontia Teleph E EXTENSION Ordinary In service ue iy Services bd M Ev rener edin ses Tri corsia T al 4 Double click on one of the extensions and click Add Edit Users ee Assigned Users Ok Cancel The Select Users screen will then appear Type in the user s name Select Users john thompson Or alternatively clicked Advanced then Find Now to list users Select the required account
26. ows Server 2012 64 Bit Only CPU 2 5GHZ Network Card Using TCP IP Including WINS DNS services A Maximum of 128 1 Party CTI clients can be used on an SV8100 The setup requires you to be logged onto the PC Server as a Local Administrator If a firewall is present Port 8282 should be made an exception so as not to block delay TAPI information Note The above are the specification for TAPI set up only They may differ when you install an application Configuring the SV8100 The SV8100 should have an IP address assigned to the CCPU or IPLA card that is connected to the network A TCP Port has to be assigned to the 1 Party CTI driver to connect to the recommended port is 8282 Assign the port in Wizards Advanced Items CTI CTI LAN Port Setup PRG 10 20 Dev9 Set the 1 Party CTI TCP Port to 8282 Wizards Apply Group box Colchooser Expand all TCP Port Programming Level 1st Party CTI CTI Server 8181 Disconnect Supervision lv El Advanced Items E ACD Automatic Call Distribution Tie Lines Hotel EF CTI A license is required for each 1 Party CTI client that will be concurrently used BE107580 You can use 128 1 party CTI clients when the 60 day license is running If using Aspire Phones Model C programming command 15 02 53 must be set to a 1 This changes the operation of the phone to a DT3xx 7xx S000 S S00 ai SOO ee JAE lee v VOL A CC PRG 15
27. r To do this click Start Programs Administrative Tools Computer Management Double click Services and Applications and right click on Telephony Select Properties m Computer Management i oO x mi File Action View Window Help e amene EJ Computer Management Loca E System Tools Unimodem 5 Service Provider H fa Event viewer T TAPI Eernel Mode Service Provider F Shared Folders TI NDIS Proxy TAPI Service Provider E Local Users and Groups Microsoft Multicast Conference TA ve Performance Logs and Alert Microsoft H 323 Telephony Servic A e AAEN SO Microsoft HID Phone TSP Removable Storage NEC Infrontia Telephony Service A Disk Defragmenter Ba Disk Management T L paene Hof eenhony Li i WMI Control H A Indexing Service In the Telephony Properties tick the box which says Enable Telephony Server Below in the user name field click the choose user button Telephony Properties ajx Setup Auto Updates M Enable telephony server TINTI an ianniocnongngeinoandnier nonanoos Mooormosaanconceocs Account Information Enter the user name and password of the account to run the telephony service on the server User Name LocalSystem Choose User Password Telephony administrators MOTE Telephony administrators have administrative privileges to the telephony service only not to any other resources on the Computer Add Remove
28. rowse InstallShield Enter the IP address of the SV8100 and the TCP Port number that has been configured 10 20 01 Leave the This Server hostname or IP address set as 127 0 0 1 and the communication time out set to 10 Click next to continue NEC Infrontia Telephony Driver 3rd Setup l x TCP IP Connection Setting Please enter PRA IP address the PRA TCP port number and this Server hostname or IP address And the communications time out value with PRX The effective range is 1 to 60 ec Mark off IP address by PBZ IF address PRA TCP port number 8181 This Server hostname or IF address 127 001 Communication time out 10 InstallShield Select Register on the Service Setting screen and click next NEC Infrontia Telephony Driver 3rd Setup Please select service setting Please specify the register for service After finished register NEC Infrontia Telephony Driver 3rd start automatically at the time of this server starting UITITITITITZITTITTTTTZTTTI C Not Register InstallShield lt Back Now choose either Multi line mode Single Line Mode or Multi line mode and Phone advanced mode For only UCB Multi and Single line are different modes in which TAPI applications can use the TAPI service You should choose which ever mode the application you are using supports If products such as Desktop Suite Attendant or MyCalls are to be used this mus
29. s changes the operation of the phone to a DT3xx 7xx S000 S SOO d SOO ee JAE lee v vo A ___ D PRG 15 02 53 0 Saoti One HoOo se J ec O PRG 15 02 53 1 Installing the 3rd Party Driver Before you can install the software you have to logon to the PC as an administrator To install the 3rd Party TSP extract the software from the technical DVD and run the Setup exe application Date modif Type SE oT Setup exe At the welcome screen click next NEC Infrontia Telephony Driver 3rd Setup NEC Infrontia Telephony Driver 3rd Setup Welcome to the InstallShield Wizard for NEC Infrontia Telephony Driver 3rd The InstallShield Wizard will install NEC Infrontia Telephony Driver Grd on your computer It is recommended that you exit all programs before running the setup program To continue click Next Choose where the software will be installed to and click next Should you wish to change the location where the software is installed to click the browse button NEC Infrontia Telephony Driver 3rd Setup Choose Destination Location select folder where setup will install files Setup will install NEC Infrontia Telephony Driver 3rd in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files NEC T elephonyDriver 3rd B
30. t be Multi line mode For UCB installations select Multi line mode and Phone advanced mode For only UCB and click next NEC Infrontia Telephony Driver 3rd Setup i x Telephony Driver Operation Mode Setting Please select Telephony Driver Operation Mode The operation mode of the Telephony Driver is selected by the application used C Single line mode Multiline mode and Phone advanced mode For only UCB InstallShield lt Back Review the settings displayed in the current settings window and click next If any entry is incorrect click the back button to return to previous entry screens NEC Infrontia Telephony Driver 3rd Setup i start Copying Files x Review settings before copying files setup has enough information to start copying the program files If you want to review or change any settings click Back Ifyou are satisfied with the settings click Next to begin copying files Current settings Destination Folder gt CiAProgram Files WEC TelephonyDriver ard FBX IP address gt 192 142 0 10 PRS TCP port number gt 8181 This server hostname or IF address gt 127 0 0 1 Communication time out 10 Auto start service Register Telephony Driver operation mode gt Multi line mode InstallShield When copying files is complete the following InstallShield Wizard Complete screen appears Select Yes want to restart my computer now and clic
31. t li O Log Setting Log Setting Cancel Help Here can be seen the currently plugged in extension and the information relating to this NEC Infrontia Telephony Service Provider x Telephony System Information Device Port Extens Terminal Mount TAPI LineD Phone Ac E temziom 001 200 Keyset Mount Enable 5 0 T E stenzion 002 6 Extension 003 2 E stenzion 004 g 3 Extension O05 204 Keyset Mourn Enable 4 4 TE E stenzion 006 10 z Extension 007 11 B Extension O08 12 Extension O04 13 g E stenzion O10 14 g Extension O11 15 10 E stenzion 012 16 11 Extension O13 7 12 E stenzion 014 18 13 Extension O15 14 14 E stenzion 016 20 15 Extension 01 21 16 di 4 F Detail By highlighting an extension then pressing Detail you can view change the handset headset operation within TAPI Select the mode required Auto Speaker Mode if the extension has no headset or Auto Headset Mode if extension has headset Portoni x Line Mame EXTENSION 200 Reyset Call mode f Auto Speaker Mode Auto Headset Mode Cancel Help To exit click CANCEL then click OK until you have exited to the Control Panel Double click in the upper left hand corner of the Control Panel to close the window Enabling TAPI Server The previous installation steps provide TAPI on the PC installed To allow other PC users to use the TAPI services the TAPI server must be enabled Windows 2003 Serve
32. the computer Administrators Add Remove The following message will appear Click No Telephony i x l The specified changes will not take effect until the Telephony service is restarted Restarting the Telephony service may drop any existing calls i d isting call Restart the service now The server must now be restarted Windows 2008 To enable the Telephony Server in Windows 2008 from the Start Run menu type mmc tapimgmt msc and press enter In the Window that appears under Telephony right click the server name and select properties Check the Enable Telephony Server box and click OK WIN UW6R714UG2Y Properties me NT AUTHORITY NetworkService In Remove The Telephony service will restart and the telephony server will be enabled If there is an error saying No Call Appearance Available refer to Microsoft KB939394 that offers a solution to that problem Windows Small Business Server Windows Small Business Server SBS follows the same installation as the respective 2003 2008 and 2011 versions However for Small Business Server to enable MS Telephony Server in Small Business Server 2008 2011 the following article has to be followed http support microsoft com kb 939394 Due to configuring MS Telephony Server as per following support document http support microsoft com kb 939394 the following is also required to enable a Telephony Administrator Th
33. tion Please enter your extension number Extension Number 200 lnstallShreld lt Back Cancel Enter the IP Address of the SV8100 and the TCP Port that was assigned when configuring the SV8100 10 20 09 this is usually 8282 Leave to This PC hostname of IP Address set a localhost and click next to continue NEC Infrontia Telephony Driver ist Setup Please enter PBX IP address PBX TCP port number and this PC hostname or IP address Mark off IP address by This PC hostname or IP address is usually used like localhost PBX IP address 19 1680 10 PBX TCP port number 2282 This PC hostname or IP address focalhost s InstallShield lt Back Caneel Before the software actually goes off and installs you can review the options that have been configured Click next to continue NEC Infrontia Telephony Driver ist Setup Start Copying Files Review settings before copying files setup has enough information to start copying the program files If you want to review or change any settings click Back Ifyou are satisfied with the settings click Next to begin copying files Current Settings Destination Folder gt C Program Files NEC T elephonyDriver 1 st Extension Number gt 200 PBX IP address gt 192 168 0 10 PBX TCP port number gt 282 This PC hostname or IP address gt localhost Installshield Cancel After the software has installed th
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