Your Data Internet Backup Desktop and Laptop User Manual
Contents
1. Your Data Internet Backup Desktop and Laptop User Manual 1 Introduction eeeseeeeileieieeieuieseuananun aun u nia u nuum a sus u asus uu uua nnn 2 2 Overview e seeseeueene enun unuhu uuu use RR RRRRRRRRRERRRRRRRRRRRRSRRSRRSRRSRXRSRSSRSSuRERRSERSS 2 2 1 Your Data Internet Backup Service Overview eseseem mme 2 2 2 SOlUtION Architecture PERLE w 3 2 3 CONMECTIONS wii HO 3 2 4 Account Set Up and Starting cece cece eee eee eee emen eene 3 2 5 System Requirements srira iiia EEA iE EN EARE 4 3 Installation PR 5 3 1 The Set up Wizard oin ninie E AAEE KaTa 6 4 Backup Client ssssssssnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 9 5 How To Backup ssssssssssnnsnunnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn mnnn 10 5 1 Selecting Files to Backup siete trn rmt enne xix ar EAEE AAEE 10 5 2 FILES iius esen exeun u tr x a hon n a MEE C EM EK MENU ayes ER NUAIRNNSRIRE DUE URGE IX 11 5 3 Manual Backups nine Xxx o PROC RR DOR KDKR EURO EGO DR PAR C C T CUNG R OR FT 11 5 4 Automatic Backups irri poterunt ERREE e Spon ue Ea ERR ERE ER EE Rua ER E FREE Ende nd dE 11 5 5 BackUp RESUME TTEE M 12 6 How to Restore sssssssnnnnssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn2. o gems po amp Help 219 0Q 960 ene m ATTIX Backup Size Restore Find Connection Automate Help 2 Backup Selection Restore Logs Selecting Files For SE ly Computer Filename Backup Sh ec AUTOEXEC BAT 1KB 10 02 2006 00 31 PM a L Documents and Settings boot ini 1 KB 08 03 2006 04 08 PM Go backto L Program Files C CONFIG SYS OKB 10 02 2006 00 31 PM Main Menu a WINDOWS IO sYS OKB 10 02 2006 00 31 PM MSDOS SYS OKB 10 02 2006 00 31 PM To select files that you would like to NTDETECT COM 46 KB 08 03 2006 03 49 PM backup click on the L3 Backup ntldr 288 KB 08 03 2006 03 49 PM Selection tab The folder structure of pagefile sys 1 769 472 KB 01 01 1970 01 00 AM your computer is displayed in the left hand pane If you click on a folder its contents will be displayed in the right hand pane Subfolders are only shown in the left hand pane Once a file or folder is selected for backup any changes additions or deletions to that file or folder are automatically backed up To select an individual file Browse to the individual file that you would like to backup In the right hand pane l powered by PROFESSIONAL ATTIX Should you require assistance whilst using the Backup Client you may select Help from the Help menu This additional windowpane on the right of the window above will guide you through the operation of the Backup Client Fo
3. Each computer must have a separate account Step 2 of 7 Choose and enter your backup username password and encryption key The backup username and password can consist of any keyboard combination between 4 and 20 characters The encryption key can be any keyboard combination between 8 and 56 characters Click Next Note Do not forget your encryption key as you will not be able to retrieve your data without this encryption key Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA 08450043025 www your data co uk v3 2 P 6 20 Powered by 5 ATTIX Your Data Internet Backup Desktop and Laptop t Step 3 of 7 Enter the Additional InFormation app ropriate information in Company Name these boxes and click Next to Telephone Number continue Email Address powered by 5 ATTIX Previous Cancel Help ins d cl oe uie Ve connection that you want to use to connect to the BCL Platform Use the Configure Proxy button to specify any Proxy settings needed for communications to the Internet Click Next to Configure Proxy continue If you select the modem dialup connection the next step will prompt you to supply the connection that you want to use How do you connect to the internet I use a modemjdialup connection amp I use broadband or another permanent network connection power
4. This will bring the Backup Client to the front 5 HOW TO BACKUP This section describes how to select files and folders for backup how to add filters to folders to automate the file selection of certain file types and how to backup your files to the BCL Platform 5 1 Selecting Files to Backup To select files that you would like to backup click on the LJ My Computer tab The folder structure of your computer us displayed in the left hand pane If you click on a folder its contents will be displayed in the right hand pane Subfolders are only shown in the left hand pane Once a file or folder is selected for backup any changes additions or deletions to that file or folder are automatically backed up To select an individual file browse to the individual file that you would like to backup In the right hand pane right click on the file and choose Select or click in the box next to the file A selected file is displayed with a green icon To deselect a file you can either click on the box again or right click on the file and Deselect it Folders that have some files selected are displayed with a L green tint To select an entire folder right click on the folder and select Include Folder You can also use the left mouse button to highlight the folder and the Include the folder from the Selection menu Included folders are displayed with a e green folder All files in the included folder and its subfolders are now selected
5. Telford TF3 3BA Powered by 08450043025 www your data co uk v3 2 P 13 20 ATTIX Your Data Internet Backup Desktop and Laptop To search fo files from previous backup sets enable the Seacrch through previous backups on server checkbox File dates can also be specified and you can limit the number of results that must be displayed Note The Backup Date is used if you enable Search file dates and not the file create or file modified dates To restore the located files select them individually and then click on the Restore button 7 OPTION AND SETTINGS From this Tools menu option you can view and configure the primary Backup Client option and settings To open this section select Options from the Tools menu The various options and settings are grouped according to their functions and displayed in different tabs Note Please read through this section carefully before you change any of these settings Incorrect settings could cause serious problems or even stop the Backup Client from backing up your data 7 1 Accounts and Security Account Information This section displays your backup account information as it is stored in the BCL Platform You can use the Update Limit button to update your account limit from the BCL Platform This tool is useful to verify that your account limit has been modified after requesting a change Account Setup Change Password or Encryption Key If you need to change your password o
6. Your Data Internet Backup Desktop and Laptop 10 GLOSSARY This is the Datacentre where your data is backed up to using the Your BCL Platform Data Internet Backup product This is also known as the Storage Platform This is the software application that you install onto your computer Backup Client when you trial or sign up for the Your Data Internet Backup product It is also know as A5 runner application and Attix 5 Backup Professional The cache holds copies of recently backed up data on your local computer So instead of requiring your computer to go to our the BCL Platform to retrieve recently backed up files the cache simply offers you the lastest copy from the cache on your local computer hard drive Cache This speeds up backups as the Backup Client will check what changes have been made against the last backup in the cache and only send the changes to the BCL Platform This is much faster than backing up the whole file again Bandwidth The amount of data that can be passed along a communications channel in a given period of time A computing term to refer to a high level interdevice connection that Sockets can be easily used by a program without having to directly interface with the communications hardware A snapshot in computer storage is a set of files and directories as they S hot URPIMR were at a given time in the past Changing of text or other data into a code that appears to be
7. during daytime will start at the scheduled time and immediately transfer your data to the server Note You are advised not to disable automatic backups as you will then have to manually back up your files 5 5 Backup Resume The Backup Client can try to resume a backup if the previous request failed for whatever reason If you select Backup Now from the File menu or you click on the Backup button in the toolbar and the previous backup was not successful the Backup Client will prompt Do you want to resume the failed backup If you select Yes the Backup Client will try to continue from where the process failed during the previous backup Select No to initiate a new backup or Cancel to return to the Backup Client 6 HOW TO RESTORE This section describes how to select the files that you want to restore how to search for specific backed up files and finally how to restore files from the BCL Platform 6 1 How to Restore Files and Folders Open the E Backups tab From this tab you can gain access to your backed up files Your latest backup is show in the Last Backup folder If you expand the Previous Backups folder the Backup Client will connect to the BCL Platform and retrieve a list of previous backup dates Select the files and or folders you want to restore To select a single file right click on the file and click on Select or you can click in the box next to the file To select an entire folder right click on the folde
8. for backup Any changes made within this folder or its subfolders will automatically be included as well To deselect a folder right click on the folder name and select Deselect Folder from the selection list To exclude a file or folder if an entire folder is included but you want to exclude a particular file or subfolder right click on the file or folder and select Exclude Excluded items are displayed with red icons or red folders Folders that have been selected but have some files or subfolders excluded are green with a red tint Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 10 20 ATTIX Your Data Internet Backup Desktop and Laptop To verify the size of your backup select Calculate Size from the File menu or click on the Size button in the toolbar If your backup set is larger than your allocated limit then you have to reduce the size of your selection To remove files right click on a file that you want to exclude and click on Deselect Alternatively you can ask Your Data to upgrade your account limit If you do not want to wait for the next automated backup you can select Backup Now from the File menu to manually start the backup process 5 2 Filters You can use a filter to automate the file selection of particular file types from a specific folder and its subfolders For example a doc filter wil
9. large backups Note If you enable this option it may take several backups before all your files are backed up to the BCL Platform 7 5 Advanced Options Options and Retries The Backup Client can be configured to Always connect to the BCL Platform during each backup to update its last backup date stamp even if there were no changes made to the backup set With this setting enabled the BCL Platform will always be up to date with the latest backup date Number of Backup Restore Attempts Before Cancelling By default the Backup Client tries to connect to the BCL Platform four times before cancelling the backup process If you have a poor connection to the Internet you may want to consider increasing the number of attempts The backup will continue from the previous point of failure It will not resend the entire backup Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 16 20 ATTIX Your Data Internet Backup Desktop and Laptop Connection Retries By default the Backup Client will try to reconnect to the BCL Platform after 60 seconds should the connection be dropped This setting enables you to increase decerase the duration between the retries Socket Timeout The socket timeout is by default 120 seconds If the Backup Client is connected to the BCL Platform and there is no communications between the two this a
10. 5 www your data co uk v3 2 P 2 20 ATTIX Your Data Internet Backup Desktop and Laptop 2 2 Solution Architecture Your Data Internet Backup is a client server service It is necessary to install an agent onto the computer to be backed up and this then transfers the data across the Internet network to the BCL Platform By using the service you will have four copies of your data backed up and stored on your local computer in cache at the BCL Platform at a mirrored site and also on tape The service will allow you to access your data whereever you are provided you have Internet access using the web browser aspect of the service On signing up to the service you will be sent a link to enable you to download the software from our website Should you take advantage of the installation service then one of our engineers will install the software for you When you download the software follow the installation and user instructions included within this user manual This is also available from the Your Data web site 2 3 Connections Connection Settings The minimum Internet connection requirements for the services to work is at least 56k however we do recommend a broadband connection If you are unsure about the suitability of your connection or information on our available broadband services then contact Your Data support 2 4 Account Set Up and Starting How to start You will be provided with a specific link to our website Fr
11. Encryption unreadable Encryption uses an encryption algorithm and one or more encryption keys A formula used to turn ordinary data or plaintext into a secret code known as ciphertext Each algorithm uses a string of bits Encryption known as a key to perform the calculations The larger the key the Algorithm more bits the greater the number of potential patterns can be created thus making it harder to break the code and descramble the contents Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 20 20 ATTIX
12. ckup schedule The default backup time is 19h00 It is advised to backup at night when the computer is not in use The computer and the modem if you are using a dial up connection must be switched on at the time of scheduled backups With Skipped backups the Backup Client can notify you if you missed any scheduled backups Click Next Note If you do not schedule any backups you have to manually backup your data We strongly recommend that you run automated backups Step 7 of 7 Confirm that the information you supplied is correct and click Next The Backup Client will connect to the BCL Platform and configure your account A message will be displayed to confirm that your account was created successfully Click OK to close the message box Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA 08450043025 www your data co uk v3 2 P 8 20 Powered by 5 ATTIX Your Data Internet Backup Desktop and Laptop 4 BACKUP CLIENT Your Data Internet Backup Desktop and Laptop Edition keeps your most valued data secure It allows you to select files and initiate backups and to restore lost or corrupted files You can also find and restore files from previous backups and schedule automatic backups Bl Attix5 Backup Professional V4 2 7 inl xj File Selection Tools Help
13. cting Backup Now from the File menu or by clicking on the Backup button in the toolbar You may close the Backup Client after you have started the backup process by clicking Hide This will not cancel the backup process and you can at any stage open the Backup Client to view the progress of the backup Backup log information can be viewed in the Log tab Backup entries are displayed in blue 5 4 Automatic Backups The Backup Client can be scheduled to backup your selected files and folders automatically Note that if you configure the Backup Client to backup at night the computer must be powered on The backup schedule can be changed by selecting Automatic Backups from the Tools Menu or by clicking on the Automate button in the toolbar Backup logs can be viewed in the Log tab Backup entries are marked in blue Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 11 20 ATTIX Your Data Internet Backup Desktop and Laptop Automatic Backups that are scheduled between 19h00 and 07h00 will start at the scheduled time but the Backup Client will randomly select a time between the start time and 07h00 to transfer your data to the BCL Platform This reduces traffic peaks on the servers and makes it impossible for a third party to anticipate the exact time when your data will be transferred to the BCL Platform Automatic Backups scheduled
14. ed by 5 ATTIX Previous Cancel Help Step 5 of 7 This step will only appear if you selected the modem dial up connection option in Step 4 Select the dial up connection that you use to connect to the Internet and enter the dial up username and password Click Next Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 7 20 ATTIX Your Data Internet Backup Desktop and Laptop IE Automatic backup settings Ea No daily automatic backups Backup automatically everyday Backup time Backup time 19 Hoo e Current time Thu Aug 24 17 22 10 Select specific backup times advanced Lal Skipped backups powered by 5 amp Warn after 4 days when online ATTIX p Warn immediately when online Do not display warning Note IF you use a modem automatic backups will make a telephone call to connect to the storage servers Previous Cancel Help IE Setup Summary Step Ea You have entered the following information Attix5 Backup Professional Username User Company Name Your Company Telephone Number Y our Telephone Number Email Address Your E Mail Address Connection method Local Area Network Automatic backups Backup time 19H00 powered by 5 ATTIX Previous Cancel Help Step 6 of 7 In this step you can configure the ba
15. es are compared to the previous version to only transmit TAI patches The longer Files are kept in the cache the better the chance the correct Permissions to of transmitting patches instead of full copies reconnect to that share Days to keep files in Cache 20 Clear Cache ok l Cancel Help Retaining a Local Backup Copy in Cache When modifications are made to a file the Backup Client only transmits the changes to that file as opposed to transmitting the complete file again This is accomplished by keeping a compressed copy of the file in a local cache and then using a sophisticated patching technique to extract the difference between the file in the cache and the one ready to be backed up Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 15 20 ATTIX Your Data Internet Backup Desktop and Laptop Files are only kept in the cache for a certain amount of days Once a file has been flushed from the cache a full copy must be backed up when any modifications are made to the file The longer files are kept in the cache the better the chance of only transmitting patches instead of full copies and thus reducing the amount of data that needs to be transmitted If you have limited disk space you may want to consider shortening the time files are kept in the cache Note If you select 0 days patching is disab
16. etwork adapter card CD ROM drive Internet access to download and install the software and to backup the computer Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 4 20 ATTIX Your Data Internet Backup Desktop and Laptop 3 INSTALLATION To install the Internet Backup Desktop and Laptop software simply run the software installation file we provided to you S Attix5 Backup Professional installation E3 JV Create shortcut on Desktop JV Place in Startup IV Run after install Install to c Program Files Attis5 Backup Professionals aa IE Attix5 Backup Professional AttixS Backup Professional has been installed successfully and will now load Click on OK to continue E Cancel You have the option to decide whether you would like the Installer to create a shortcut on the desktop place a copy in the Startup Folder and if the Backup Client should run after the installation process has been completed At the bottom of the window Install to enable you to change the installation path Click on Install to continue The Installer will extract the files and install the Backup Client When the installation is complete the message AttixS Backup Professional has been installed successfully and will now load Click on OK to continue will be displayed Click on OK Whe
17. fford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 3 20 ATTIX Your Data Internet Backup Desktop and Laptop 2 5 System Requirements Amount of Data Protected pones aem Less than 100 GB Pentium III 750MHz 512MB 200GB P4 entry level 512MB 500GB P4 2 0GHz 1GB 1TB Dual Xeon 3GHz 2GB Customer Platform System Requirement for Desktops and Laptops Operating System Microsoft Windows XP Professional and Home Microsoft Windows 2000 Professional Microsoft Windows Millennium Edition ME Microsoft Windows 98 Second Edition Processor Required Pentium processor Intel compatible Recommended Pentium III 750Mhz to back up more than 500 documents Memory Memory requirements mainly depend on the amount of files selected for backup Required 128MB RAM above what you need for your operating system and application requirements Recommended RAM above operating system and application requirements Disk Space Required for actual installation of software plus space for a local cache Recommended The local cache needs to be an amount of space equal to the backup account limit The local cache can be as large as the total size of all files selected for backup a file selection of 100MB needs up to 100MB extra disk space for the cache Minimum Video Settings 800 x 600 Resolution 256 colours Other Hardware Network interface card or a virtual n
18. l include all existing Word documents as well as any new Word documents that may be added later To add a filter to a specific folder right click on the folder select filters and choose one of the available filters from the list A few filters have been provided for you to start with You can create modify and delete any if the filters To modify a filter delect Filters from the Selection meny and click on Edit filters Select one of the filters and Add or Remove any of the file types The New filter option allows you to add additional filters Supply a name that describes the filter and then enter the file type s Example AutoCAD users may want to select only their drawing files as the rest are generated by AutoCAD and do not need to be backed up The filter could be called Drawings and the filter type would be dwg Files and folders that are included by applying a filter are displayed with blue icons and LF blue folders You can exclude particular files or folders by right clicking on the file or folder and then selecting Exclude A filtered folder with exclusions is displayed with a E red tint More than one filter can be applied to a specific folder To remove filters from a folder right click on the folder select Filters and clear the checkbox next to the specific filter s that you want to remove 5 3 Manual Backups After you have selected the files and folders for backup you can manually initiate the backup process by sele
19. led any files in the cache folder will be deleted and complete files are backed up to the server during each backup To delete the current cache use the Clear Cache button If you delete the cache full copies of your selected files will be re sent to the server during the next backup 7 4 Performance and Limits Processor Usage and Disk Access The Backup Client uses a fair portion of the available processor power to patch compress and encrypt files while during the backup process If you use the computer at the same time you may experience some performance deterioration You can lessen this effect by lowering the Processor Usage Disk Access Disk Access is another setting that you can modify to limit performance deterioration If this setting is set too high the Backup Client will continuously use all available disk access to write to the disk ensuring that the process completes as fast as possibkle The process will take longer if you lower this setting but your other applications will still function without any interruptions Limits Outgoing transfer limit the outgoing transfer bandwidth can be limited in kBytes second in case you need to allocate only a certain amount of bandwith to the Backup Client Backup Size Restriction You can limit the total amount of data that maybe transferred during each backup This feature is especially useful if you have a poor Internet connection and you encounter problems with transferring
20. ll find Your Data Internet Backup to be the most secure scalable and efficient solution in addressing the risk associated with the protection of critical data If you experience any difficulty during the installation of Your Data Internet Backup please contact us using the details on our website at www your data co uk Your Data Internet Backup Desktop and Laptop Edition DL is a remote storage solution that utilises client server architecture to securely replicate data from the client device to a central data server Data is compressed to minimise bandwidth utilisation and transferred using a secure SSL connection to the server The data is stored in an encrypted format using an encryption key known only to you Your Data Internet Backup minimises risk maximises productivity and allows you to regain control of their your most valuable asset your data 2 OVERVIEW 2 1 Your Data Internet Backup Service Overview Your Data Internet Backup is an automated on line network based data backup and recovery solution of computers Backed up files are stored on the BCL Platform Key service concepts are outlined below Automated Backups can be scheduled to run unattended at a particular time or frequency Secure Data is encrypted before leaving the computer and remains so until recovered SSL is used for network encryption and 448 bit Blowfish for storage Networked Data is transferred via any TCP IP enabled network connection This re
21. messages during the backup process A 30 second delay has been implemented so that you can save these messages and close Outlook If you do not close Outlook within this time the backup process will continue and the file will be skipped Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 17 20 ATTIX Your Data Internet Backup Desktop and Laptop 8 2 Snapshot Backup and Restore Snapshot Backup and Restore enables you to create a backup of your selected files on a local Snapshot server within your Local Area Network LAN This Snapshot server will then be physically moved to the server running the BCL Platform where the data will be transferred The BCL Platform is usually hosted at a Datacentre off site and this feature enables the backup administrator to reduce the initial backup window if there is a large amount of data that must be backed up A similar procedure can be followed when restoring a large amount of data for example during a Disaster Recovery Note These settings can only be changed by Your Data Dynamic Profiling Dynamic Profiling enables the propagation of certain client side settings from the BCL Platform to your Backup Client Note These settings take priority over any settings specified in the Backup Client These settings include Changing the backup schedule Specifying system file exclusion
22. mount in seconds is the duratuion that the Backup Client will stay connected before dropping the connection Logging Level You can specify the level of information that must be included in the log files Choose between Log all messages Suppress detail messages Log errors and warnings 8 ADDITIONAL SETTINGS The Tools menu provides you with various options and settings that you can modify to enhance and streamline your Backup Client You can also modify your accounts settings from this menu 8 1 Outlook PST Files If you include any Microsoft Duok PET fles dn your baclaip selection you can enable the y Enable automatic closing of Microsoft Outlook is Backup Client to close and restart v Restart Outlook after backup Outlook during ther backup Note Outlook will only be closed if you have selected a PST file for backup process PST files are locked if Note Outlook will not be closed if you are editing a new email Outlook is open so the Backup Cancel Client will skip this file as it cannot access the file to determine the changes since the previous backup Note Outlook will only be closed if you have a PST file selected and it will not close Outlook if there are any unsaved emails open To enable these settings select Plugins from the Tools menu and click on Outlook Enable the options that you want andclick on OK to save the settings You will be prompted whether you want to save any unsaved e mail
23. moves the cost and effort of daily physical data shipment On Line A full copy of the most recent data is kept available for immediate recovery eliminating the response times associated with near line and off line systems Disk to Disk Backups are held on disk for 60 days enabling faster recovery before being archived to tape for long term storage Writing to disk also improves backup speed and data integrity verification Incremental Only files that have been modified or added since the last backup will be identified for backup by the system Sub File Changes to a file are extracted at the binary level For example if a Word document is edited only the changed bytes of that document will be extracted and sent through to the backup server Progressive The BCL Platform is able to update files using the daily incrementals This means every recovery is a full updated file The two primary advantages are a reduction in the size of the backup thereby reducing data transfer and storage requirements and speed of recovery a direct result of the ability to perform full point in time restores from disk This makes the service well suited to data backups and recovery in distributed or networked environments while automation with remote management removes the effort associated with manual and tape based solutions Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 0845004302
24. n you open the Backup Client for the first time the Setup Wizard will start automatically You need to create an account for the Backup Client on the BCL Platform before you can initiate any backups Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA 08450043025 www your data co uk v3 2 P 5 20 ATTIX Powered by 5 Your Data Internet Backup Desktop and Laptop 3 1 The Set up Wizard Please select one of the Following amp I want to create a new backup account 2 I want to connect to an existing backup account powered by 5 ATTIX Backup username User Backup password HRA Confirm password Preek Please choose an encryption key of 8 characters or more that will be used to encrypt your backups on the server If you lose this key you will not be able to restore your data so write it down and store it somewhere safe Encryption key poseer Confirm key eene powered by 5 ATTIX Previous Cancel Help Step 1 of 7 If you are installing the backup software for the first time select I want to create a new backup account If you have an existing account that you want to reconnect to select the I want to connect to an existing backup account option Click Next to continue Note You cannot connect from different computers to the same backup account
25. nnn nnmnnn 12 6 1 How to Restore Files and Folders sesssssssessessssesen eene nene nenne 12 6 2 Restore Options iste kettle ee esu e NER ri E ER RU RE ELREDA TM DURER RE Fx 13 6 3 FINGING Filesziisexienkk x RRRRERVRRRNR EAR SEERKREX SER ME EREREEREREARERANRARRRUEEAXARRARRKEMUNERSR NUT aes 13 7 Option and Settings leeeseeeeeeeieeieseesese nana n umana nn aman n anna ananas 14 7 1 Accounts and Security een xenon ps tna n DUC naaa a a KANN UN nd aa MGR 14 7 2 CONNECTIONS ce MMT 15 7 3 Disk USAG EEUU 15 7 4 Performance and Limlts rox anaoa a EEEE 16 7 5 Advanced Options co o Yn Rex x EE DER ERA VERE ERE ER KEERKR NAR VRLXR E CU ERU E KR EHE RN 16 8 Additional Settings uleeeeieieeieieeieieesese enean ae nn urina niani n mua nan 17 8 1 Outlook PST Files sister clie he n ERR haies hon RR RE KR LER d RR KR REDE Un REPE RE 17 8 2 Snapshot Backup arid Restore essit nene ena aa CE aden sale ceaaatceawn 18 9 EITdgg A 19 10 CIDTCILIA 20 Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 08450043025 www your data co uk v3 2 P 1 20 ATTIX Your Data Internet Backup Desktop and Laptop 1 INTRODUCTION Congratulations on choosing the Your Data Internet Backup service We believe you wi
26. om here you will be able to download the software We recommend that you save this user manual on your computer as it contains the instructions for setting up and using the software If you have ordered the installation service from Your Data then the application shall be installed for you however you will still require to complete section 3 1 of the installation yourself to maintain the security of your account WE RECOMMEND THAT YOU READ THE INSTALLATION SECTION OF THIS MANUAL BEFORE COMMENCING AN INSTALLATION OF THE SOFTWARE To start the service simply double click on the software icon which will launch the installation file Run the software installation file on the computer to be backed up When you open the software for the first time the Setup Wizard will start automatically You will need to create an account for your computer on the BCL platform Account Setup and User Access You will be prompted to create your own password encryption key and user name your Pass Phrase Note Your encryption key is not stored anywhere on the BCL Platform and is only known to you If you forget this encryption key it will render your data unrecoverable See below for further details Once you have created your account the software will install and you will be taken into the main software interface the Backup Client with self explanatory tabs and a help function Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Sta
27. over the Internet Tick the Use compression option to enable compression With this setting enabled the BCL Platform will compress the files before transferring them to the Backup Client Note You are advised to always enable this setting if you have a slow connection to the Internet as the files are smaller with this option enabled Restore log information 6 3 Finding Files can be viewed in the Log tab Restore entries are displayed in green The Find files in Backups option enables you to search through your previous backups to find a specific file You have the option to do a local search from your last backup or you can connect to the BCL Platform to search through your previous backups To search for a file from your latest backup select Find files in backups from the File menu or click on the Find button in the toolbar Enter the filename in the textbox and click on Find Example If you enter help in the textbox the Backup Client will display a list of all backed up files from your last backup that contain help in either the filename or folder Note You can use the and wildcards for advanced search queries to find the files that you are looking for 5 Find Files in Backups Vi Search through previous backups on Storage Platform Search backup dates Limit number of results to 10 Filenai Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4
28. r an up to date version of this user manual please visit http www your data co uk If you open the Backup Client you will notice a new icon in the system tray The Backup Client must be running to initiate the scheduled backups If you move the mouse pointer over the icon it will display the next scheduled backup time After you have selected files for backup you can close the Backup Client The Backup Client will stay active in the system tray and initiate any scheduled backups which will backup your selected data to the BCL Platform Powered by 5 ATTIX Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA 08450043025 www your data co uk v3 2 P 9 20 Your Data Internet Backup Desktop and Laptop If you right click on the Backup Client you will see the following options Open Attix5 To open the Backup Client to modify your file selection initiate Backup backups restore files and configure the backup schedule You can Professional also open the Backup Client by double clicking on the icon Backup Now With this option you can manually initiate a backup without having to open Backup Client first Quit To close the Backup Client Note This will stop all automatic backups If the Backup Client is open but another program is active you can right click on the Backup Client and click on Show Attix5 Backup Professional or simply double click on the icon
29. r and then choose Select folder Selected files are displayed with green icons To start the restore process select Restore from the File menu or click on the Restore button in the toolbar The Backup Client will prompt for a restore location to where the file s must be restored If you select Original location the files will automatically be restored to the same location from where they were backed up Note If you choose this option the restored files will overwrite any existing files with the same name in that location You will be warned before the Backup Client overwrites any files If you do not want to overwrite the current copy of these files select the Folder option Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 12 20 ATTIX Your Data Internet Backup Desktop and Laptop 6 2 Restore Options Recreate directory structure By default the folder structure is recreated in the restore folder If you want all files to be restored to one location uncheck the Recreate folder structure option Note If you are restoring files from different folders with the same filename you must recreate the folder structure or they will overwrite each other Overwrite files Enable this option if you do not want the Backup Client to prompt you before overwtriting an existing file Use compression faster
30. r encryption key select either the Change Password or Change Encryption Key buttons Changing your encryption key involves extensive processing on the BCL Platform and will take several minutes It should therefore not be done unless your encryption key has been compromised Security Settings The Security window allows you to select whether the Backup Client should remember the backup account password when running a backup or restore There are three options available Remember password for backup and restore the Backup Client remembers the user password when doing a backup or restore This is the default setting Prompt for password on restore the Backup Client prompts for the user password during the restore process Prompt for password on backup and restore the Backup Client prompts for the user password during a backup or restore process Automatic backups are not possible with this setting Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 14 20 ATTIX Your Data Internet Backup Desktop and Laptop 7 2 Connections Connection Settings In this section you can change the connection that the Backup Client must use to connect to the BCL Platform You can choose between a network or dial up connection Dial Up Settings The Dial up Settings button is enabled if you select the Dial up option Click on this but
31. s e Adding additional filters to the filter list When the Backup Client connnects to the BCL Platform it will receive a list of any Dynamic Profiling settings that have been specified and these changes will be implemented in the Backup Client If any of these settings are modified with Dynamic Profiling enabled it will revert back to the Dynamic Profiling settings during each backup Change Look and Feel You have the option to change the look and feel of the Backup Client From the Tools Menu go to Change look amp feel and select one of the available options Backup on Shutdown Your Data Internet Backup can automatically initiate a backup whenever the user restarts or shuts down the computer This feature is enabled by us and cannot be modified from the Backup Client When you initiate a Shut Down or Restart of your compter a dialogue box will prompt Do you want to backup now Click Yes to backup or No to continue with the shut down process A progress window will display the backup process on screen After the completion of the backup a message will appear advising that Windows is shutting down Click button to restart will be displayed with a timer counting down from 10 seconds Click on the button to restart the machine or wait for the machine to shut down Note On request we can configure Backup on Shutdown to be initiated without any user intervention from the client side Your Data Internet Backup Bespoke Compu
32. ting Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 18 20 ATTIX Your Data Internet Backup Desktop and Laptop 9 SECURITY Your Data Internet Backup uses a combination of Blowfish encryption and SSL secure data transmission to ensure the safety of your data When the Backup Client has to transfer data to the BCL Platform it connects using a secure SSL 1024 bit RSA key exchange 128 bit RCA stream cipher and SHA 1 integrity checking connection to transfer the data Signed SSL certificates and Certificate Revocation Lists CRLs are used to verify server integrity Data is stored using 448 bit Blowfish encryption to encode the data on the Server This is considerably greater than the encryption used for Internet banking and online credit card transactions Your encryption key is seen as a pass phrase by the BCL Platform A random encryption key is automatically generated when any account is created and this random key and not the pass phrase specified by you is used to encrypt your files The encryption key is protected by the pass phrase your encryption key and without this pass phrase you cannot decode the actual encryption key When you change the encryption key in the Backup Client the actual key is decrypted and re encyrpted with the new pass phrase The data is never touched All data since the initial backup is encrypted with the same random encryption key even
33. ton to select an existing dial up connection configured on the computer and supply the username and password for that Internet connection Proxy Server Enable the Use a proxy server for your network or dial up connection checkbox if you connect to the Internet via a proxy server and supply the necessary information 7 3 Disk Usage Working Folders Performance and Limits Advanced Ontions If you have limited space on the Account and Security Connections DiskUsage drive where the Backup Client is Working Folders installed you can move the Cache You can move the Cache Log Temporary Folders and the Selection Database and Tem porary folder to another to another lacation if there is limited space available on the drive where drive The toBacku p folder is used the Backup Client is installed Note Always keep these Folders on the same drive volume for tem porary wo rks pace w hen the files are patched compressed and Temp C Program Files AttixS Backup Professional toBackt Browse a 1 encrypted for a specified amount of Cache C Program Files AttixS Backup Professional cache Browse d ays Logs C Program Files AttixS Backup Professionalllogs Browse Note Alw ays ke ep these folders on Database C Program Files AttixS Backup Professional Browse the same drive If you move these CER folders to a network share please ache ensure that the Backup Client has Changed fil
34. when the pass phrase is changed If you change your encryption key you do not have to remember the previous encryption keys for future restores the Backup Client will be able to retrieve the data from the BCL Platform Your encryption key is not stored anywhere on the BCL Platform and is only known to you If you forget this encryption key it will render your data unrecoverable Security standards and techniques employed by Your Data Internet Backup are audited by PricewaterhouseCoopers to ensure that sensitive corporate data remains safe from prying eyes when transferred over the Internet or stored on a server IT IS IMPERATIVE THAT YOU RETAIN A COPY OF THE PASSWORD AND ENCRYPTION KEY YOU CREATE AS THIS WILL BE YOUR ONLY WAY TO ACCESS DATA LOSS OF THE PASSWORD OR KEY WILL PREVENT YOU ACCESSING YOUR INFORMATION Blowfish Encryption Blowfish is an encryption algorithm It is a symmetric block cipher which uses a variable length key from 32 bits to 448 bits Your Data Internet Backup uses the maximum strength 448 bit key SSL Communication The Secure Sockets Layer SSL is a commonly used protocol for managing the security of data transmission SSL uses the public and private key encryption system from RSA which also includes the use of a digital certificate Your Data Internet Backup Bespoke Computing Ltd Unit 28 BDC Stafford Park 4 Telford TF3 3BA Powered by 5 08450043025 www your data co uk v3 2 P 19 20 ATTIX
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