SV8100 CTI Installation Manual v1.04
Contents
1. 40 General Description The primary function of Computer Telephony Integration CTI is to allow a PC based application to use an SV8100 telephone extension The most common functions of these applications are to perform Screen popping and call control There are two modes of CTI that can be used on the SV8100 1 Party and 34 Party 1 Party CTI 1 4 runs over a LAN and is designed to allow you to connect SV8100 telephone extension to a PC via the Ethernet connection on the SV8100 It is aimed for smaller office of between 1 and 10 users The 1 Party driver is installed onto each PC that needs to run 1 Party CTI and talks directly to the SV8100 Re Party CTI employs a similar concept running on a LAN to allow a user to control their extension using a TAPI application The driver used for 3 Party CTI is installed on to a CTI Server that is responsible for all of the TAPI communication to the SV8100 from all of the TAPI clients Both drivers can connect to either the CCPU or an IPLA depending on which is being used Client A Phone Client B Phone Phone Network LAN Data Network CTI Server Client A PC Client B PC CTI is a licensed module on the SV8100 and will only work when the appropriate licenses are installed on the CPU BE107580 1 Party CTI 0111 BE107577 34 Party CTI 0112 The CTI interface is provided as is without support of any kind inc2. cas n Click on NEC Infrontia Telephony Service Provider Here can be seen details of version IP address etc MEC Infrontia Telephony Service Provider X Telephony System Information Device Operation Made f ulti Line Telephony System Information Company Mame NEC Infrontia Corporation 1 5 0 Product Version C Single Line Communication Status Connected ta FE PES MESIPE VER 2 00 IPz132 158 0 10 Network Information FBX IP Address 92 158 0 1 FEX TCP Fort 81 amp l mv hast name Radde 1 2 D 0 1 Communication timeout 1 0 Lag Setting Lag Setting Cancel Help Also logging can be changed at this point for diagnostic purposes Click on Log Setting Log Setting x Log Mode Normal made Trace mode For enhanced logging call tracing etc for escalation prurposes select Trace mode Please bear in mind this creates daily log files that can over time use a large amount of hard disk space Click OK to continue Checking for New Update X Please keep in mind that by change into a Trace Mode your HDD space may became Full The change in logging requires a reboot to take affect Checking for New Update X 1 Please reboot a PC order to reflect the change It is recommended to leave as normal logging unless instructed otherwise Further configuration and verification can be performed by clicking the Devi
3. gt C Program Files WEC TelephonyDriver 3rd address gt 192168010 PRS TCP number gt 818 This Server hostname or IP address gt 127 001 Communication time out 10 Auto start service Register Telephony Driver operation mode gt Multi line mode InstallShield When copying files is complete the following InstallShield Wizard Complete screen appears Select Yes want to restart my computer now and click Finish MEC Infrontia Telephony Driver 3rd Setup Install Shield Wizard Complete The Installshield Wizard has successfully installed NEC Infrontia Telephony Driver 5rd Before you can use the program you must restart your computer No I will restart my computer later Remove any disks from their drives and then click Finish to complete setup The computer should now be restarted Configuring the 3 Party TSP To look at the configuration of the TSP look in Control Panel Phone and Modem Options Advanced Dialing Rules Modems Advanced B The following telephony providers are installed on this computer Providers Micrasaft H 323 Telephony Service Provider Microsoft HID Phone TSP Microsoft Multicast Conference Service Provider NDS Proxy Service Provider NEC Infrontia Telephony Service Provider tt Service Provider Unmodem 5 Service Provider Add Remove Configure
4. UNIVERGE UNIVERGE 51 8100 CTI Installation Manual Version 1 04 Document History July 2009 Initial Release Sept 2009 Revised to include Hotdesking May 2010 Add Server 2008 64 BIT support Nov 2010 Add enable disable TAPI client Jan 2011 Add Outlook dialling rules Add IP Address of CTI Device Table of Contents General Description 4 Pavia 5 pisei ace GSC 5 COnnguning The SVS 100 i Eo 6 Installing the 1 Party 7 Un Installing the 1st Party Driver 13 FR 14 1 amp 1 14 CORIguind covo 15 Installing the 3rd Party Driver ie 16 Configuring the 39 Party TSP 20 Enabling 24 Windows 2003 Server i 24 ee rip E E 28 ASSIGNING Users to EXItenslOEiS svasata 29 Upgrading the 3rd Party TAPT Diver secat eode e et o etse 33 Wi ONG Ne aaa 35 Wires Ei Sil E m T eee 36 Uninstalling the 3rd Party Driver 37 Hotdesking With CTI aa 39 3 Party CTI IP Address eere eren nennen neo nieniceneoneo 40 Outlook Dialing es ioris Susa uoa EFEE
5. Account Information Enter the user name and password of the account to run the telephony service on the server User Name CTISTAPIAccount Password ee Telephony administrators NOTE Telephony administrators have administrative privileges to the telephony service only not ta any other resources on the computer Administrators Add Remove The following message will appear Click No Telephony X The specified changes will not take effect until the Telephony service is restarted Restarting the Telephony service may drop any existing calls d isting call Restart the service now The server must now be restarted Windows 2008 To enable the Telephony Server in Windows 2008 from the Start Run menu type tapimgmt msc and press enter In the Window that appears under Telephony right click the server name and select properties Check the Enable Telephony Server box and click OK WIN UW6R714UG2Y Properties me NT AUTHORITY NetworkService Choose User Remove The Telephony service will restart and the telephony server will be enabled If there is an error saying No Call Appearance Available refer to Microsoft KB939394 that offers a solution to that problem Assigning Users to Extensions Each user must be allocated the extensions to be allowed to monitor control This is based on the Microsoft Network Logon and is configured wit
6. Party CTI driver to connect to the recommended port is 8282 Assign the port in Wizards Advanced Items CTI CTI LAN Port Setup PRG 10 20 Dev9 Set the 1 Party CTI TCP Port to 8282 Wizards Group box Col chooser Expand all TCP Port Apply Programming Level n Ei 1st Party CTI CTI Server 8181 Disconnect Supervision lv Advanced Items t ACD Automatic Call Distribution Tie Lines Hotel SA A CTI A license is required for each 1 gt Party CTI client that will be concurrently used BE107580 You can use 128 1 party CTI clients when the 60 day license is running If using Aspire Phones Model C programming command 15 02 53 must be set to a 1 This changes the operation of the phone to a DT3xx 7xx DIAL GALLI 2000 i 2 SOD e em SOOO ee IMM e e v VOL A 0 PRG 15 02 53 0 SOOO 65e aD ese se carri O PRG 15 02 53 1 Installing the 1 Party TSP Before you can install the software you have to logon to the PC as an administrator To install the 1 Party TSP extract the software from the technical DVD and run the Setup exe application Date modif Type SI Setup exe At the welcome screen click next NEC Infrontia Telephony Driver ist Setup NEC Infrontia Telephony Driver 1st Setup Welcome to the InstallShield Wizard for NEC Infrontia Telephony Driver 1st T
7. Trunk to Trunk Conversi Use Program 20 23 System Options for CTI to define the system options for the CTI feature Outlook Dialing Rules In order to dial out directly from Outlook on a pc with the TAPI client enabled the numbers should be stored in canonical format Further information on storing numbers in canonical format see KB318575 for further details http support microsoft com kb 318575
8. headset Portoni x Line Hame EXTENSION 200 Call mode f Auto Speaker Mode Auto Headset Mode Cancel Help To exit click CANCEL then click OK until you have exited to the Control Panel Double click in the upper left hand corner of the Control Panel to close the window Enabling TAPI Server The previous installation steps provide TAPI on the PC installed To allow other PC users to use the TAPI services the TAPI server must be enabled Windows 2003 Server To do this click Start Programs Administrative Tools Computer Management Double click Services and Applications and right click on Telephony Select Properties m Computer Management B ioj x mi File Action View Window Help Bj Computer Management Loca A d System Tools Unimodem 5 Service Provider E Event Viewer _1 Kernel Mode Service Provider E shared Folders _ DIS Proxy TAPI Service Provider E Local Users and Groups Microsoft Multicast Conference TA i and Alert E Microsoft H 323 Telephony Ser vic Microsoft HID Phone TSP NEC Infrontia Telephony Service In the Telephony Properties tick the box which says Enable Telephony Server Below in the user name field click the choose user button Telephony Properties ajx Setup Auto Updates M Enable telephony server n Account Information Enter the user name and password of th
9. recommended that you exit all programs before running the setup program To continue click N ext Choose where the software will be installed to and click next Should you wish to change the location where the software is installed to click the browse button NEC Infrontia Telephony Driver 3rd Setup Choose Destination Location Select folder where setup will install files Setup will install NEC Infrontia Telephony Driver 3rd in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files NEC T elephonyDriver 3rd Browse InstallShield Enter the IP address of the SV8100 and the TCP Port number that has been configured 10 20 01 Leave the This Server hostname or IP address set as 127 0 0 1 and the communication time out set to 10 Click next to continue Infrontia Telephony Driver 3rd Setup TCP IP Connection Setting Please enter IP address the PRA TCP port number and this Server hostname or IP address And the communications time out value with The effective range is 1 to 60 Sec Mark off IP address address PRA TCP port number 8181 This Server hostname or IP address 127 001 Communication time out 10 Install held Select Register on the Service Setting screen and click ne
10. service Be Microsoft Multicast C EXTENSION Ordinary In service SE Microsoft H 323 Tele Bl EXTENSION Ordinary In service Microsoft HID Phone Bl EXTENSION Keyset In service 43 NEC Infrontia Teleph Bl EXTENSION Ordinary In service pU Services Ev rener edin ses senica 4 Double click on one of the extensions and click Add Edit Users dx Assigned Users DK Cancel The Select Users screen will then appear Type in the user s name Select Users john thompson Or alternatively clicked Advanced then Find Now to list users Select the required account Select this object type Users Object Types From this location Entire Directory Locations Common Queries Name Starts with v Columns Description Starts with Find How Disabled accounts Stop Non expiring password Daye since logam Cancel Search results E MailAddress In Folder fi Administrator CT Llocal Users Guest local Users f Jahn Thompson CT Llocal Users Erbtat local Users fi Rachel Smith Llocal Users SUPPORT_ 3 CTL local Users fi TAPIAccoUnt CT Llocal Users Click Ok CINE Assigned Users DK Jahn Thompson E TIsJahn Thompson Cancel Remove Click Ok You will notice that the user is now against the extension Ld Computer Management E mi Action Vi
11. software installation InstallShield Once complete the following screen will appear Select Yes I want to restart my computer now and click Finish MEC Infrontia Telephony Driver 3rd InstallShield Wizard Uninsiall Complete InstallShield Wizard has finished uninstalling HEC Infrontia Telephony Driver 5rd To complete the uninstallation you must restart your computer No I will restart my computer later Remove any disks from their drives and then click Finish to complete setup Uninstall is now complete Hotdesking with CTI From SV8100 R3 it is possible to hotdesk on DT700 Desktop Suite and MH240 phones when 1 or 3 party CTI connections are established Prior to this version if an attempt at hotdesking was made the following error would be displayed Rejected Override 222 CTI Link EXIT By default in SVV8100 R3 this function is off It can be enabled on a per extension basis using Programming Command 15 05 39 Override mode for CTI El 15 XX Extension Setup L 15401 Extension Bas 34 E Touch Panel O 35 Encription Model E 15 07 Function Keys 36 DT700 Firmware Version I 15 08 Incoming Virtu L 15 09 Virtual Extensi 37 DT700 LED Internal Illumination Setup pag 15 10 Incoming Virtu 15 11 Virtual Estensi En Paging Protocol Mode L 15 13 Loop Keys 15 14 Onetouch Ke aisi i 39 CTI Override Mode
12. Status Started Started Started Started Started Started Started Started Started Started Started Started Startup Type Manual Manual Automatic Manual Automatic Manual Manual Disabled Automatic Automatic Automatic Automatic Manual Manual Automatic Automatic Automatic Automatic Disabled Manual Disabled Disabled Automatic Manual Manual Manual Disabled Automatic Disabled Disabled Manual Log On As Local System Local System Network 5 Network 5 Local Service Local System Local System Local System Local System Local System Local System Local System Local Service Local System Local System Local System Local Service CTI TAPI Local Service Local System Local System Local System Local System Local Service Local System Local System Local Service Local System Local System Local Service Local System Extended A Standard eel Select the Telephony Service and click Stop button Services File Action View Help 8 u Services Local SA Services Local Telephony Stop the service Pause the service Restart the service Description Provides Telephony API TAPI support For clients using programs that control telephony devices and IP based voice connections If this service is stopped the function of all dependent programs will be impaired If this service is disabled any services that explicitly depend on
13. Use Program 15 05 IP Telephone Terminal Basic Data Setup to set up the basic settings fo Once enabled if a hotdesking attempt is made it will override the extension that is currently using that extension number successfully Important This feature can only work correctly with phones of the same type and number of keys Hotdesking different phone types will cause errors and cannot be supported 3rd Party CTI IP Address Using R5 System software and Version 5 00 of SV8100 PC Programming it is possible to see the IP address of the PC that is running ch Party driver As only one PC can connected to the SV8100 at any one point in time this can be particularly useful for an installer who could be trying to determine which PC was running the 3 Part TAPI driver and was connected the SV8100 PRG command 20 23 06 can be used to see the IP address of the PC running the TAPI driver m Untitled NEC 5 8100 R5 PCPro File View Programming Communications Tools Help 0 System Data 20 23 CTI System Options 01 CTI Delayed Ring Time 02 CTI Alert Reply Time jos 5 O 5 Incoming Call For Trunk Bridge For Virtual Extensions f 20 20 Message Setup for Non D 20 21 Long Conversation Syste 04 Off hook SLT PHS Wait Time E 20 23 CTI System Options C 20 25 ISDN System Options 06 3rd Party CTI IP Address LE 20 26 Charge Cost Multiplier 20 28
14. X TCP port number 8282 This PC hostname orIP address locslost InstallShield lt Back Cancel Before the software actually goes off and installs you can review the options that have been configured Click next to continue NEC Infrontia Telephony Driver ist Setup Start Copying Files Review settings before copying files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings Destination Folder gt C Program Files NEC T elephonyDriver 1 st Extension Number gt 200 PBX IP address gt 192 168 0 10 PBX TCP port number gt 282 This PC hostname or IP address gt localhost InstallShield Cancel After the software has installed the TSP will initialise once initialised the configuration screen is displayed Under the Communication Status you can see if the TSP is connected to the SV8100 Click ok to continue NEC Infrontia Telephony Service Provider x Telephony System Information Operation Mode Multi Line Telephony System Information Company Name NEC Infrontia Corporation 00 Single Line Gutlook Product Version Communication Status Connected to PBX PBX MK IPK VER 2 07 IP 192 168 1 3 TEL TT Value BK 02 LK 012 Line Information Extensi
15. ce Tab MEC Infrontia Telephony Service Provider X Telephony System Information Device Operation Mode f ulti Line Telephony System Information Company Mame NEC Infrontia Corporation 1 5 0 Single Line Product Version Communication Status Connected ta FE PES MESIPE VER 2 00 1 192 165 0 10 Network Information FE IP Address 92 158 0 1 FEX TCP Fort 81 amp l my hast name li 2 0 0 1 Communication timeout li 0 Lag Setting Log Setting Cancel Help Here can be seen the currently plugged in extension and the information relating to this MEC Infrontia Telephony Service Provider X Telephony System Information Device Port Extens Terminal Mount LineD Phone Ac E temziom 200 Keyset Mount Enable 5 0 T stenzion 00 1 Extension E stenzion 004 j Extension 005 204 Mount Enable 4 4 TE E stenzion 10 z Extension 007 11 E stenzion 008 12 Extension 009 13 E stenzion O10 14 9 Extension O11 15 10 Extension 16 11 Extension 1 12 E stenzion 014 18 13 Extension O15 14 14 E stenzion 016 zl 15 Extension 01 zl 15 b 4 F Detail By highlighting an extension then pressing Detail you can view change the handset headset operation within TAPI Select the mode required Auto Speaker Mode if the extension has no headset or Auto Headset Mode if extension has
16. e account to run the telephony service on the server User Name LocalSystem Choose User Password Telephony administrators MOTE Telephony administrators have administrative privileges to the telephony service only not to any other resources an the Computer Add Remove Administrators cad The Select User window will appear type in the name and select Check Names The account must be a Windows Domain account with local admin rights Click OK Select ser 2 Select this object type use Object Types From this location Entire Directory Locations Enter the object name to select examples Account local Lheck Names Cancel 2 Advanced Or alternatively clicked Advanced then Find Now to list users Select the required account Sharks with E Sharks with Ways since lash logan r fi Administrator CT Llocal Users e Guest CT local Users fi John Thompson LTl lacal llsers Eh CT local Users fi Rachel Smith LTl lacal Llsers SUPPORT 3 CTI local Users fi Enter the password for that account It is recommended that the password for this account is not changed such as 30 day policies as this will cause the service to fail at a later date Telephony Properties 2 x setup Updates v Enable telephony server
17. ed by the new TSP Right click the Services icon from within the Control Panel Start Settings Control Panel Administrative Tools Select TspStart Service and click Stop button Services File Action gt ai Services Local Services Local TspStart Mame Description Ra Remote Access Creates a Sis Remote Desktop Manages a 4 Remote Procedure Serves ast Sa Remote Procedure Enables re 4 Remote Registry Enables re S Removable Storage Manages a Resultant Set of Po Enablesa Routing and Remot Offers rout Stop the service Restart the service Sy Secondary Logon Enables st Rs Security Accounts The startu Sy Server Supports fil By Shell Hardware Det Provides n Sy Smart Card Manages 4 By Special Administrati Allows adm s System Event Notifi Monitors s Ry Task Scheduler Enables a By TCP IP NetBIOS He Provides s amp amp Telephony Provides T Sy Telnet Enables ar amp amp Terminal Services Allows user amp amp Terminal Services S Enablesa a Themes Provides u ve spStart Sa Uninterruptible Pow Manages a Bs Virtual Disk Service Provides s Bs Volume Shadow Copy Manages a Rs WebClient Enables Wi amp amp Windows Audio Manages a Ry Windows Firewall I Provides n Sy Windows Image Ac Provides im Sy Windows Installer Adds modi
18. ew Window Bl x E Computer Management Local 2 2 System Tools Event Viewer a E Shared Folders H Local Users and Groups Ferformance Logs and Al Device Manager B Storage Removable Storage Iur Disk Defragmenter i i Disk Management E amp Services and Applications E e Telephony rg Unimodem 5 Service 128 Kernel Mode Se 28 NDIS Proxy Ser z Microsoft Multicast C 28 Microsoft H 323 Tele be gg Microsoft HID Phone Pe E Services Repeat as required to allow all required extensions to users Lg Infrontia Service Provider Help im EXTENSION 200 Kevsek John Thompson In service Bl EXTENSION Ordinary In service ml EXTENSION Ordinary In service Bl EXTENSION Ordinary In service Bl EXTENSION 204 Keyset In service EXTENSION Ordinary In service a EXTENSION Ordinary In service Bl EXTENSION Ordinary In service ml EXTENSION Ordinary In service Bl EXTENSION Ordinary In service ml EXTENSION Ordinary In service ml EXTENSION Ordinary In service ml EXTENSION Ordinary In service Bl EXTENSION Ordinary In service E TENSION Ordinary In service Bl EXTENSION Ordinary In service m EXTENSION Kewvse In ser vice Ordinary In service LT gt Tm carica Upgrading the 3rd Party TAPI Driver The upgrade of tsp requires a the existing TSP CYG TSP tsp file to be replac
19. he InstallShield Wizard will install NEC Infrontia Telephony Driver 1st on your computer Itis recommended that you exit all programs before running the setup program Choose the folder that the TSP will be installed to and click next Use the browse button to select a different location should you need to NEC Infrontia Telephony Driver 1st Setup Choose Destination Location Select folder where setup will install files Setup will install NEC Infrontia Telephony Driver 1st in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files NEC T elephonyDtrver st InstallShield lt Back Enter the extension number that will be associated with the PC and click next NEC Infrontia Telephony Driver 1st Setup Extension Information Please enter your extension number Extension Number 200 Installshield I we Enter the IP Address of the SV8100 and the TCP Port that was assigned when configuring the SV8100 10 20 09 this is usually 8282 Leave to This PC hostname of IP Address set a localhost and click next to continue NEC Infrontia Telephony Driver 1st Setup Please enter PBX IP address PBX TCP port number and this PC hostname or IP address Mark off IP address by This PC hostname or IP address is usually used like localhost PBX IP address 19 162010 PB
20. hin the computer management tool This gives domain user permissions to TAPI extensions Without allocating extensions to users the client computers will not be able to control or monitor their extension In Windows 2003 click Start Programs Administrative Tools Computer Management Double click Services and Applications and click on the NEC Infrontia Telephony Service Provider In the right hand pane there will be a list of extensions To access the same menu in Windows 2008 click Start Run and type tapimgmt msc and press enter im Computer Management mi x mi File Action View Window Help e m Computer Management Local E 2 System Tools E In ser ice El gl Event Viewer LT cum In service 8 shared Folders Bl EXTENSION Ordinary In service H ag Local Users and Groups EXTENSION Ordinary In service Performance Logs and Al i EXTENSION 204 Keyset In service Nw Bl EXTENSION Ordinary In service e E ETE EXTENSION Ordinary In service ar Disk Defragmenter Bl EXTENSION Ordinary In service A Disk Management SS EXTENSION Ordinary In service amp Services and Applications ml Ex TENSION Ordinary In service E e Telephony ml EXTENSION Ordinary In service da gl Unimodem 5 Service Bl EXTENSION Ordinary In service m Kernel Made Se ml EXTENSION Ordinary In service MDIS Proxy Ser ml Ex TENSION Ordinary In
21. hors ley gt _ Once the command has run a confirmation box will be displayed The TAPI client is now enabled and is available for use There is a known issue that will stop a TAPI client from using the telephony service on Windows 7 64BIT see KB2304914 for details http support microsoft com kb 2304914 Disabling TAPI Client To Disable the TAPI client start a command prompt EM C Windows system32 cmd exe Co Users rhors leyotcmsetup ec zd Co Users rhors ley gt _ Once the command has run a confirmation box will be displayed The TAPI client has now been disabled Uninstalling the 3rd Party TAPI Driver Go to Control Panel Add Remove Programs Select NEC Infrontia Telephony Driver 3 click Remove Change Remove Programs n Add Mew Programs ic amp ddiRemove My FI d JNS ra P Add or Remove Programs O Currently installed programs Show updates Sort by Nan i MEC Infrontia Telephony Size Driver 3rd Click here For zuppart information Last Used On 61212009 To remove this program From your computer click Remove V7 Norton ahost Size 0 The verification message appears Click Yes MEC Infrontia Telephony Driver 3rd InstallShield Wizard The un install will begin MEC Infrontia Telephony Driver 3rd Installshield Wizard NEC Infrontia Telephony Driver 3rd is configuring your new
22. is 8181 Assign the port in Wizards Advanced Items CTI CTI Server PRG 10 20 Dev1 Set the CTI Server TCP Port to 8181 Wizards Group box Col chooser Expand all TCP Port Apply Programming Level n Ei 1st Party CTI CTI Server 8181 Disconnect Supervision lv Advanced Items t ACD Automatic Call Distribution Tie Lines Hotel E CTI A license is required to turn on 3 Party CTI on an SV8100 BE107577 Once enabled any number of extensions can used the TAPI service If using Aspire Phones Model C programming command 15 02 53 must be set to a 1 This changes the operation of the phone to a DT3xx 7xx DIAL GALLI 2000 i 2 SOD e em SOOO ee IMM e e v VOL A 0 PRG 15 02 53 0 SOOO 65e aD ese se carri O PRG 15 02 53 1 Installing the 3rd Party Driver Before you can install the software you have to logon to the PC as an administrator To install the 3rd Party TSP extract the software from the technical DVD and run the Setup exe application Date modif Type SE p Setup exe At the welcome screen click next NEC Infrontia Telephony Driver 3rd Setup NEC Infrontia Telephony Driver 3rd Setup Welcome to the InstallShield Wizard for NEC Infrontia Telephony Driver 3rd The InstallShield Wizard will install NEC Infrontia Telephony Driver Grd on your computer It is
23. it will Fail to start Extended A Standard Mame Remote Access Co Desktop Remote Procedure S Remote Procedure Remote Registry Ss Removable Storage Resultant Set of Po Routing and Remot Sy Secondary Logon Security Accounts Sy Server Sa Shell Hardware Det Sa Smart Card Sy Special Administrati By System Event Bs Task Scheduler amp Telephony amp amp Terminal Services amp amp Terminal Services S amp amp Themes My TspStart ib ae Den Sy Virtual Disk Service amp amp volume Shadow Copy Sy WebClient By Windows Audio By Windows Firewall I By Windows Image Sa Windows Installer Sa TCP IP NetBIOS He Uninterruptible Power Supply Description Creates Manages a Serves as t Enables re Enables re Manages a Enables a Offers rout Enables st The startu Supports fil Provides n Manages a Allows adm Monitors s Enables a Provides s Provides T Enables a r Allows user Enables a Provides u hes a Provides s Manages a Enables Wi Manages a Provides n Provides im Adds mndi Status Started Started Started Started Started Started Started Started Started Started Started Started Started Startup Type Manual Manual Automatic Manual Automatic Manual Manua
24. l Disabled Automatic Automatic Automatic Automatic Manual Manual Automatic Automatic Automatic Automatic Disabled Manual Disabled Disabled Automatic Manual Manual Manual Disabled Automatic Disabled Disabled Manual Log Local System Local System Network 5 Network 5 Local Service Local System Local System Local System Local System Local System Local System Local System Local Service Local System Local System Local System Local Service CTIVTAPI Local Service Local System Local System Local System Local System Local Service Local System Local System Local Service Local System Local System Local Service Local Svstem Extended A standard J Eu Copy the new CYG_TSP tsp file to C WINNT SYSTEM32 assuming C WINNT is the location of the field You will be asked if you are sure you want to replace Click Yes Restart the computer Enabling TAPI Client To allow a client PC to connect to a Telephony server the client PC should be connected a Domain The user account should already have been assigned to an extension or a domain administrator account will see all devices To enable the TAPI client from a command prompt type tcmsetup c servername where servername is the name of the telephony server The example below show the client being enabled on a server called CTI EN CO Windows systems2 cmd exe C Users rhorsley gt temsetup C Users p
25. lication then any of the operating listed below can be used Telephone System SV8100 Running version 2 or above software and a TCPIP connection to either the CCPU or the IPLA PC Operating Windows Server 2000 Server SP4 32Bit Only System Windows Server 2003 SP2 32Bit Only Windows Server 2008 32 64 Bit Windows 2000 Professional SP4 32 Bit Only See Note 1 Windows XP Professional Min SP2 32 Bit Only See Note 1 Windows Vista Business Ultimate Enterprise 32 Bit Only See Note 1 Windows 7 Business Ultimate Enterprise 32 and 64 Bit See Note 1 CPU 2 5GHZ Network Card Using TCP IP Including WINS DNS services Note The above are the specification for TAPI set up only They may differ when you install an application Note 1 Only Server Operating systems can provide TAPI sharing and have to be used in a Domain environment A dedicated PC Server is strongly recommended for the SV8100 CTI Server The setup requires you to be logged onto the PC Server as a Local Administrator The server should be connected to the network via the TCP IP Protocol Including WINS DNS services and should include the appropriate number of Client Access Licenses An IT Administrator is normally required during the installation Configuring the SV8100 The SV8100 should have an IP address assigned to the CCPU or IPLA card that is connected to the network A TCP Port has to be assigned for 3rd Party CTI to connect to the recommended port
26. luding but not limited to the support and warranty for fitness for a particular purpose or 3 party application In no event NEC Unified Solutions is liable for any claim damage or other liability whether in action of contract tort or otherwise arising from out of or in connection with the use or other dealing on this interface 1 Party CTI Requirements Following are the minimum specifications required to use 1 Party CTI over LAN Telephone System SV8100 Running version 2 or above software and a TCPIP connection to either the CCPU or the IPLA PC Operating System Windows 2000 Professional SP4 32 Bit Only Windows XP Professional Min SP2 32 Bit Only Windows Vista Business Ultimate Enterprise 32 Bit Only Windows 7 Professional Ultimate Enterprise 32 64 Bit Windows Server 2003 32 Bit Only Windows Server 2008 R2 32 64 Bit 2 5GHZ 1GB Network Card Using TCP IP Including WINS DNS services A Maximum of 128 1 Party CTI clients can be used on an SV8100 The setup requires you to be logged onto the PC Server as a Local Administrator If a firewall is present Port 8282 should be made an exception so as not to block delay TAPI information Note The above are the specification for TAPI set up only They may differ when you install an application Configuring the SV8100 The SV8100 should have an IP address assigned to the CCPU or IPLA card that is connected to the network A TCP Port has to be assigned to the 1 gt
27. on Number 200 Emo Line Configuration Network Information PBX IP Address E 92 168 1 3 PBX TCP Port 8282 my host name IP Address localhost Extension Name Log Setting Log Setting Select Yes want to restart my computer now and click finish to complete the installation NEC Infrontia Telephony Driver 1st Setup Install Shield Wizard Complete The InstallShield Wizard has successfully installed NEC Infrontia Telephony Driver 1st Before you can use the program you must restart your computer C Mo D will restart my computer later Remove any disks from thei drives and then click Finish to complete setup The Machine must now be restarted To review the configuration of the 1 Party TSP look in Control Panel Phone and Modem Options Advanced and select NEC Infrontia Telephone Service Provider IPhone and Modem Options Microsoft H 323 Telephony Service Provider Microsoft HID Phone TSP Microsoft Multicast Conference Service Provider NDIS Proxy Service Provider MEL Introntia Telephony Service Provider TAPI Kernel Mode Service Provider Unimodem 5 Service Provider Click the Configure button and you are able to change any of the options To change any of the information over type the existing text and click OK NEC Infrontia Telephony Service Provider Telephony System Information Operation Mode Multi Line Teleph
28. ony System Information Company Name NEC Infrontia Corporation Product Version 3 0 0 Communication Status Connected to PBX PBX MK IPK VER 2 07 IP2132 168 1 3 TEL TT2Value BK 02 LK 012 C Single Line Outlook Line Information Extension Number 200 Extension Name EXT 200 7 Configuration Network Information PBX IP Address 92 168 1 3 PBX TCP Port 8282 my host name IP Address localhost Log Setting Log Setting OK Cancel Help Any changes that are made will require a reboot in order to take effect _ Checking for New Update 2 J Please reboot a PC order to reflect the change Un Installing the 1st Party Driver To remove the TSP from a PC go into Control Panel Add and Remove Programs find NEC Infrontia Telephony Driver 1 and then click Remove tji Currently installed programs Show updates Sort by Change or Remove Programs d Microsoft SQL Server Management Studio Express Size Microsoft SQL Server Native Client Size 4 18MB e H Microsoft SQL Server Setup Support Files English Size 21 81MB t Add New Microsoft SQL Server YSS Writer Size 0 67MB Programs 5 MSXML 4 0 SP2 KB936181 Size 2 62MB E di Ta MSXML 6 0 Parser Size 1 30MB Add Remove E gt NEC Infrontia Telephony Driver 1st Size 0 20MB Windows Components Click here for support information arelv To remo
29. ve this program from your computer click Remove Remove a When prompted click Yes to begin removing the TSP To complete the un installation the PC will need to be restarted Either select Yes or No and click Finish NEC Infrontia Telephony Driver 1st InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling NEC Infrontia Telephony Driver 1st To complete the uninstallation you must restart your computer CITTITTITTTTTTT TT TTT TT TITTI TT TT TT TTT TTT TTT TTT TT TT TT TT TT TT TT TTT TTT TT TTT TTT TTT TTT TTT TTT TT TTT TTT TI EEE EERE EEE CITTTTCITI TI TITTI TIT TTT TTT TTT TT TT TTT TTT TTT TT TT TTT TTT TTT TTT TTT TE TTT TT TT TT TTT TTT TTT TT TTT TT TT TT TTT TT TT TT TITO No I will restart my computer later Remove any disks from their drives and then click Finish to complete setup ci 34 Party CTI Requirements Following are the minimum specifications required to use 3 Party CTI Depending on what type of TAPI application will be used it may be necessary to use a Windows Server The 3rd Party TSP is installed on to the PC acting as the TAPI server Some TAPI applications take responsibility for the communications between their application and the TAPI server Other applications need to have the TAPI enabled on each PC If TAPI has to be enabled on client PC s then a Windows Server operating system is required If communications is handled by the TAPI app
30. xt NEC Infrontia Telephony Driver 3rd Setup Please select service setting Please specify the register for service After finished register NEC Infrontia Telephony Driver 3rd start automatically at the time of this server starting C Not Register lnstallShield Now choose either Multi line mode or Single Line Mode Multi and Single line are different modes in which TAPI applications can use the TAPI service You should choose which ever mode the application you are using supports If products such as Desktop Suite Attendant or UCB are to be used this must be Multi line mode NEC Infrontia Telephony Driver 3rd Setup Telephony Driver Operation Mode Setting Please select Telephony Driver Operation Mode The operation mode of the Telephony Driver is selected by the application used C Single line mode lnstallShield lt Back cance Review the settings displayed in the current settings window and click next If any entry is incorrect click the back button to return to previous entry screens MEC Infrontia Telephony Driver 3rd Setup E start Copying Files x Review settings before copying files setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings Destination Folder
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