Switchvox PBX User Manual
Contents
1. lo gout switchy X Extension 112 Q Launch Switchboard Settings voicemail Call History Settings Set up your memory dial list call blocking call cascading secret code access and other features of your phone system Y P Y Set up your Phonebook to Modify Account make it easier to call those Change the name on your extension update your email address and change you need to reach most your voicemail password Additionally you will be able to see who on your Call Rules list is on the phone when Take advantage of features that allow you to block and route calls based on the you use the Switchboard criteria that you specify here handy when you wouldn t Tima Eremes like to interrupt them Define and manage segments of time to enable customization and call routing options based on time Phonebook Set up a list of numbers that you dial fregently to be listed in the Switchboard for your convenience Conference Setup Customize the behavior of your conference room from picking your personal room number to setting up who your conference admins are This section lists basic information about your account and allows you to change the name on your extension update your email address and change your voicemail and web tool access password logout switchy x Extension 112 oO Launch Switchboard Settings voicemail Call History Modify Account Update account settings for extension 112 Four Loop Technologies ww2. 109 Ronald Higgins O Only allow conference admins to talk F Hang up conference when all conference admins leave O users can not talk until a conference admin is in the conference room Save Conference Settings The first section of the Conference Setup is General Settings This section allows you to create your own conference room You will need to ask your admin for your sys tem s conference center extension number When a caller dials the system s confer ence center extension they can access your conference room by entering your conference room number You may also change the behavior of your conference rooms by using the following options e Conference Room Number This is the unique number that you will give to other callers so that they can access your conference room Click the green arrow to have the system pick a random unused room number for you e Play sound when people enter or leave This will play a tone to all members of the conference room when a new caller enters the room e Play Music On Hold when only 1 member is in the conference Music On Hold gives feedback to a caller that he is the only one in the room Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Voicemail e Conference members may press and be sent to an extension Enter an exten sion here and whenever a membe
3. If you would rather have an associate receive the call when you are unavailable be sure to have this rule in place of the Send to Voicemail rule And if you decide to utilize this feature keep it at the end of the Rule set so that the other rules can occur before it e Call Cascade This rule allows you to send unanswered calls out to other exten sions or an external phone like your mobile phone Be sure to add a 9 or any other necessary digits that enable you to dial out to the beginning of the phone number if you are cascading the call to an external phone Depending on your outgoing call provider Call Cascade allows the call to return to the next rule in the list if that extension or phone also remains unanswered This means you can stack call cascade rules on top of each other in order to have your calls follow you to different phones If the call doesn t end up finding you you can set it up to go back to your voicemail and a message can be left with you or whomever you would like e Secret Code This rule will not let any calls through unless the caller keys in a secret code e Ring All When activated this rule allows you to ring up to 3 extensions or phone numbers simultaneously An option for both the Call Cascade and Ring All actions is to attempt to preserve caller ID After you have filled in all the appropriate boxes you can check the Attempt to preserve caller id box at the bottom When this box is checked t
4. 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings o q Oo ut switchy x Extension 112 oO Launch Switchboard Settings voicemail Call History Call Rules Create A New Sound Rule Type Secret Code Sound Content Please enter pour password followed by the pound key Sound Source Record Over Phone This will ring your extension for the recording 4nswer the phone follow the voice instructions hangup and then click the Done button on the next page Your sound will be saved successfully Create New Sound Time Frames Switchvox is capable of much more than simple day and night modes Time Frames are defined ranges of time that will be used by the Switchvox to route calls appropri ately They allow you to define business hours weekends holidays etc so that you will be able to set up call rules based on these times There are default Time Frames already available on the system which have been set up by the administrator for you to use Just click on the View buttons next to the Time Frames to see what they are for Oo ut switchy x Extension 112 oO Launch Switchboard Settings Voicemail Call History Time Frames Create A New Time Frame 2 What are Time Frames for Time Frame Name sds Reta Modify Your Time Frames Tuesday and Thursday Edit Early Morning eat Weekdays After 7pm Edit View Default Time Frames 2 what are default Time Frames Du
5. 1245 808299 Switchvox PBX User Manual Call Hui Call Log Four Loop Technologies story Call History Under the Call History tab are two sections Call Log and Call Reporting These allow you to track your phone use switchy x Settings Voicemail Call History a Call History y J How and when have you been using your phone See logs of all calls to your extension and run usage reports Call Log View details about all of the calls to and from your extension When did you last call your mother Call Reporting Run custom reports on your phone usage to help you make effective call rules and manage your time logout Extension 112 Q Launch Switchboard The Call Statistics tool outputs usage reports on your phone activity in three different ways a basic report to view online an importable report for Excel and a chart to analyze at a glance The Call Log is a simple list of the calls that have been made to or by your extension You can select a date range by setting the From and To dates By default you will receive a list of all calls both incoming and outgoing What will be displayed is the call date who the call was from or to the type of call incoming or outgoing the call time the talk time and you can roll over the Call Details to view additional informa tion about the call SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0
6. This means we are including all the days between Tuesday and Tuesday Since it s not relevant to describing Tuesday we ll leave the last two fields Start Time and End Time blank Click on the Add button Now create another rule just like the first but instead use Thursday and Thursday Click on the Add button again You should now have two rules the first describes all times during Tuesday and the sec ond describes all times during Thursday Together they describe any time during either Tuesday or Thursday When you are finished click on the link Back to Time Frames to view all the time frames you have created Once you have created your time frames you can apply them to the call rules you decide to create Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual switchy x Settings Voicemail Time Frames d Back to Time Frames Call History Settings logout Extension 112 Launch Switchboard 4 time frame is considered valid when it matches any of the time ranges It does not have to match all of them Manage this Time Frame 2 How does this work Start Date End Date Midnight 12 00 AM Noon 12 00 PM Start Day Tuesday Thursday End Day Tuesday Thursday End Time Action C C gC ma ma M Now let s consider a time frame called Outside Business Hours You will n
7. assuming no rule above it caused the call to be answered or sent away Be sure to test your rules by calling your extension from another phone In order to create new call rules for the Busy Call Rule Sets you must uncheck the box next to Use my unanswered call rule sets Once the Add New Busy Rule Set but ton turns blue click on it and create a new rule set Fill in the Rule Set name and assign a time the rule set will be used by choosing a time from the drop down menu next to Rule Set Time Frame click on the Save Ruleset Settings button and proceed to add your rules Once you have created a set of rules to take place when your line is busy you can drag and drop them to prioritize them appropriately or you can delete them and replace them with new rules Your rules need to be put in order because they are exe cuted from top to bottom You can either rearrange the rules or create new ones as the need arises You are able to have different rule sets for different times and activate or deactivate them as you see fit In order to activate a rule set click on the Activate button to the right of the rule and fill in the time you want the rule to occur The active rule set will be highlighted yellow and will display how long it will be active on the right side This process is the same used to create Unanswered Call Rule Sets logout a s switchye gt 4 Extension 112 W Settings voicemail Call History Call Rules H Call Rule Sets
8. k Time Call Details Call Details Call Details Call Details Call Details Call Details Call Details Call Details Call Details Call Details Call Details Just like in the Call Log you can specify the date range you are interested in looking at by changing the From and To dates Once you have selected your range of time you can select which fields you want displayed and how to display them In the Report fields section you select one or more of the fields you would like included in the report or graph After you have chosen the desired fields you can choose how you want the report broken down By default the reports are broken down by date such that a data point is displayed for each day between the From and To date You can instead opt to have the report broken down by the Hour of Day the Day of Week or just one data point for the whole range by selecting Total Cumulative When you have finished specifying your criteria you can opt to have the report printed to the screen sent to your desktop as an xls file or view it in graphical form in a chart SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual The Switchboard logout switchy x Extension 112 oO Launch Switchboard Settings voicemail Call History Call Reporting Use this form to generate custom statistical reports about this extension s call history From Da
9. s mailbox logout switchy x Extension 112 O Launch Switchboard Settings oicemail Call History Mailbox Organize your voicemail as easily as you organize your email Put voicemails into folders forward voicemail messages and delete voicemails from the system View Folder INBOX 2 EE ere IF Msg Original Mailbox Caller ID Date amp Duration 0004 112 Ronald Higgins lt 109 gt Thu Mar 8 2007 11 19 06 AM 3 seconds 0003 112 Ronald Higgins lt 109 gt Thu Mar 8 2007 11 17 44 AM 2 seconds 0002 112 willie Montalban lt 106 gt Thu Mar 8 2007 11 08 16 4M 110 seconds 000i aka bp 6567521668 Thu Mar 8 2007 10 53 03 AM 15 seconds 0000 112 6584535760 Thu Mar 8 2007 10 49 46 AM 54 seconds You may also check your voicemail by dialing the voicemail access extension usu ally extension 899 from your phone or by simply pressing the Messages button on the key pad of your phone Follow the prompts to input your password and check your messages Voicemail Options The Voicemail Options tools enable you to record your name for the company direc tory and your voicemail greetings which are things like your away message or your busy message You can either upload a sound or have the system call you on your phone to record a sound You can playback the sound after you have recorded it to make sure it sounds right to you You can also choose to have voicemail attached or not attached to your email notifica tion You may w
10. 1245 808299 Switchvox PBX User Manual Call Reporting Four Loop Technologies gt switchy X Settings Call Log voicemail Call History Use this form to view the call history of this extension for a range of dates From Date 03 07 2007 ae rom sdd yyyy To Date 03 08 2007 M7 roms dd yyyy View Report Ouput to xls file Call Log Call Date amp 03 08 07 10 16 27 AM 03 08 07 9 13 23 4M 03 07 07 2 16 04 PM 03 07 07 12 20 30 PM 03 07 07 12 14 47 PM 03 07 07 11 53 45 AM 03 07 07 10 07 09 AM 03 07 07 10 06 21 4M 03 07 07 10 05 02 AM 03 07 07 10 04 46 AM ito 10 of 10 Call From 2125091163 lt 2125091163 gt Out of Area lt 6788944412 gt Andy Piper lt 114 gt Trixie Turquoise lt 112 gt 7022334325 lt 7022334325 gt Trixie Turquoise lt 112 gt Trixie Turquoise lt 112 gt Trixie Turquoise lt 112 gt Trixie Turquoise lt 112 gt Trixie Turquoise lt 112 gt Call To Trixie Turquoise lt 112 gt Trixie Turquoise lt 112 gt Trixie Turquoise lt 112 gt 916566236424 Trixie Turquoise lt 112 gt Ronald Higgins lt 109 gt 917709534500 917709534500 917709534500 917709530740 Call Type Call Time incoming 2m 22s incoming 45s outgoing Os im 55s im 36s outgoing incoming outgoing 3m 11s outgoing Sm 50s outgoing outgoing outgoing Call History logout Extension 112 Launch Switchboard Tal Os Os Os im 45s im 13s 3m 45 5m 285 Os
11. 2 Unanswered Call Rule Sets Add New Rule Set Disable Move Rule Set Information Name go to voicemail Time Frame During Business Hours Delete io got ime Fr ing Edit Delete 1 Send direct calls to voicemail after 5 rings Activated Until 03 08 07 06 16 pm Name Cascade to Mobile Time Frame During Business Hours Activate Edit Delete 2 O g 1 Cascade direct calls to 918585555555 after 3 rings and do not preserve caller id Busy Call Rule Sets OR Muse my unanswered call rule sets Rule Set Information 1 Name forward te assistant Time Froma During Business Hours ES ga 1 Forward direct calls to 105 after 5 rings Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings The kinds of actions you can take on unanswered or busy calls include e Send to Voicemail This rule will send unanswered calls to your voicemail box Please note Be sure to make the Send to Voicemail rule last in the list so that all the other rules have a chance to occur e Call Forward This rule will send unanswered calls to another extension Keep in mind that the extensions that you forward callers to can be another phone a call queue or any other type of extension on the system Once a call is forwarded to another extension the unanswered call rules for that new extension will be obeyed Please note
12. Fax 44 0 1245 808299 Switchvox PBX User Manual The Switchboard Transfer to To transfer a call to voicemail simply click on the green handle of the current call Voicemail and drag it over to the envelope next to the person you are transferring the call to in your phonebook The call will be sent directly to that person s mailbox Call Monitor The Call Monitor feature is only able to be accessed in the Extended Entries section of your phonebook When someone in your extended entries is on a call you will see a set of headphones next to the person they are talking to Click on the headphones and you will be able to listen in on their conversation without being heard by the other end Call Pickup This feature can only be accessed in your Extended Entries section in your phone book When another person s extension is ringing and you want to pick up that call click on the green up arrow next to that person s name and your phone will ring with their call Park Call Parking is pretty much the same as Transfering a call except you just drag and drop the call into the Parking Lot You must first open up the Parking Lot by clicking on the Options button and rolling over Panels in the drop down menu and clicking on Parking Lot This will display the call parking lot If you want to pick up the call again just click on the call and it will be sent back to your phone if you want some one else to pick up the call just click on another exten
13. Switchvox PBX User Manual Settings Switcnhvox PBX User Manual Welcome to the Switchvox PBX the worlds most powerful yet easy to configure IP PBX on the market today We have tried to make all the operations you do often easy to use and readily accessible while still allowing for the use of advanced features to make your work easier and more productive A PBX is a phone system geared towards companies who have outgrown their simple analog business telephone systems Switchvox is a new kind of PBX In addition to working with standard telephone equipment like typical PBXs Switchvox also allows your company to save money on calls by using the public Internet or private IP net work to route calls to remote offices or service providers that then connect you to the normal phone system Administrators and Users alike manage their settings in the PBX through a simple easy to navigate web portal This manual will explain the User s section of the Administration Suite Each user has an account on the system called their extension In addition to the extension users need a password to log into the Extension Owner s Tools Both the extension and password should be provided by the administrator Additionally you will need the address of the Switchvox PBX in order to type it into your web browser This is also provided by your administrator Once you have these three pieces of information you may log into your account The Extension Owner s Too
14. ant to leave it unattached if you are sending the voicemail to your mobile phone as a text message If the options are available to you you can also enable voicemail forwarding and customize the voicemail notification email by edit ing the Voicemail Email Template Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Four Loop Technologies switchy x Settings oicemail Call History Yoicemail Options H Make Customized Recordings Record your full name This recording will be used in the company directory Record your unavailable voicemail message This recording will be played to prompt callers to leave you a voicemail message Record your busy voicemail message This recording will be played to prompt callers to leave you a voicemail message 2 Yoicemail Notification Options Attach the voicemail message to the notification vyes ONo AWAY file will be attached to your email if you choose Yes H Yoicemail Forwarding Feature Disabled Contact your adminstrator to enable this option g Yoicemail Email Template Feature Disabled Contact your adminstrator to enable this option Voicemail lo q m ut Extension 112 Launch Switchboard Record Record SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0
15. he original incoming caller ID will be passed along with the call to the receiving party Your provider must support changing caller ID for this option to work Consult your system s administrator to find out if this option will work for you E Rule Set Rules Call Cascade iv Add Rule Move Call Rules Save Delete Se Cascade direct calls E to 918588469523 after 5_ E rings CO EES Delete ivi Attempt to preserve caller id Call Blocking When unwanted calls become a problem for you Switchvox allows you to specify phone numbers that you do not wish to accept calls from You may block specific phone numbers or you may block any numbers that begin with a specified prefix Call Blocking may be customized to only occur during specified time frames You may choose how Switchvox should handle the blocked calls by specifying whether those callers should be hung up on sent to voicemail etc Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings Click on the Add Call Block Rule button and a new blank rule section will appear Switchvox lets you block a single number by selecting Phone Number or a prefix to any number by choosing Prefix from the Block drop down menu You can type in the number you wish to block or any prefix to a number you wish to block Be careful though if you put in the
16. how you a drop down menu which includes Save Layout Panels and My Presence You have the options to save your page layout which panels you would like displayed and to change your presence on the other Switchboards in your office to either available or unavailable ii oa Aoi ys So zite ives Aile Firar switchy xX Ei Options 0 New 18 Old H Save Layout Panels d v Current Calls Phonebook Ra My Presence v Parking Lot Extended Entries v Phonebook Tracy Dover 103 Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 rr a VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual The Switchboard SIOZ CR BAYS Synichboand SMozall aa switchy x E Options Current Calls Inactive Line Phonebook Extended Entries Tracy Dover 103 Normal Entries amie Steepleton 101 Ben Davis 102 Parking Lot A O Danny Peterson 104 Willie Montalban 106 O Ronald Higgins 109 Parked At Caller Parked Parked By Park Duration Build Room 107 pre tech support 203 inte Turquoise 112 Add Phonebook Entry 192 168 8 125 O The features available to you through the Switchboard are very much similar to those available to you on your handset though they may not be the same please consult the user manual for your phone to make sure Hold While you are talking to someone the Hold button will be l
17. it up If you click on the button it will put the person you are talking to on hold You can then click on the Restore button to restore the call Please note the Restore button will not be lit up unless you have a call on hold Record The Record button also lights up on the display panel during a call giving you the option to record a call if you need to You can retrieve your recorded calls from a folder in your Voicemail mailbox Please note The admin can decide whose calls besides yours you can record or monitor The user may not have it available to them on their switchboard The folder in the mailbox is called Recordings NOTE if the admin deletes the call from the admin page it will also be deleted from teh folder in the mailbox Blind Transfer It is quite simple to blind transfer a call on your Switchboard all you have to do is while on a call click on the side panel of the lit up display and drag it over to some one else in your phonebook and the call will be sent directly to that person Assisted Transfer To complete an assisted transfer all you have to do is click on the Hold button under the current call and click on the person in your phonebook that you want to transfer the call to Tell that person when they pick up who you are sending over to them and then drag the call on hold over to that person Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195
18. lock Rule No call blocking rules have been added Ei Messages Prompts Secret Code Please enter your password followed by the pound key Secret Code Password incorrect Please enter your password followed by the pound key Call Rule Sets Extension 112 Q Launch Switchboard Pow ray use defo Few ray use Dero You can use Call Rule Sets to define what happens when your extension is called Some basic Call Rule Sets include Go straight to voicemail when I m on the phone Cascade calls to my mobile phone if I don t answer and Forward all my calls to another extension There are also advanced Call Rule Sets some of which include Route calls differently based on the time of day Create an alternative rule set that I can enable when I m out of the office and Manage multiple rule sets at a time SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings The Unanswered Call Rule Sets section allows you to specify how calls should be handled in the event that they are not answered in the specified amount of time The Busy Call Rule Sets section allows you to specify how calls should be handled when your line is busy Call rules control what happens when this rule set is used More than one rule can be specified and will be handled in the order listed assuming they match the time segment selected and
19. ls can be found at http lt the address of your server gt main You will be presented with the screen asking for your extension and password Enter the extension and password provided by your administrator Once you are logged in you may want to change your password Across the top of the main screen you will see a navigation bar with sections for Set tings Voicemail and Call History In the upper right is a logout button the extension you are currently logged into and if you have the SMB version a button that allows you to launch the Switchboard The Switchboard will be discussed later for now let s start on the left side of the navigation bar Settings Included here are all the sections that allow users to modify information related to their accounts or control how their calls are routed In this section you can set up your call blocking call cascading secret code access and utilize other features of your phone system Keep in mind that the administrator has the last word on all settings in the PBX Some features described may not be enabled on your system or allowed for Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings Modify Account VolPon all users The Settings drop down menu may include Modify Account Call Rules Time Frames Phonebook and for SMB users only Conference Setup
20. me for the company directory logout Extension 112 Q Launch Switchboard You can manage your yoicemails just like email using the Mailbox interface with folders to organize messages and the ability to forward voicemails to other extensions Mailbox In your voicemail mailbox you can manage the messages you have received Each entry in your mailbox will display the message numbers so you will know the order in which the messages were received the original mailbox the message was left in as the message might have been forwarded to you by someone else in the office the Four Loop Technologies caller ID of the person who left the message if it was available the date and time the message was left and the duration of the message For each message a play button is displayed that will cause your web browser to download and play the file A check box to the left of each line allows you to select the message and either delete it move SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Voicemail it or forward it Select the messages you wish to operate on by checking the box for each and then select the option from the button above Delete will permanently remove the messages from your mailbox Move To Folder will move the messages to the selected folder in your account and Forward To will place the messages in the selected user
21. otice that you can stack up as many time segments as you need in order to fully define a time period switchy x logout Extension 112 Four Loop Technologies oO Launch Switchboard Settings Voicemail Call History Time Frames d Back to Time Manager time segment is considered valid when it matches any of the rules It does not have to match all of these rules Time Segment Definition Start Date 05 29 2006 07 04 2006 09 04 2006 11 23 2006 11 22 2006 12 25 2006 01 01 2007 02 19 2007 End Date 05 29 2006 07 04 2006 09 04 2006 11 24 2006 11 22 2006 12 25 2006 01 01 2007 02 19 2007 Midnight 12 00 AM Noon 12 00 PM Start Day Saturday Monday End Day Start Time Sunday Friday 6 00 pm End Time 9 10 00 pm If you wish to modify the Time Frames that you have already created go to the Mod ify Your Time Frames section and click on the Edit button next to the Time Frame you wish to modify You cannot edit individual rules but you can create the rule you wish to replace an existing rule with add it and delete the original rule afterward By doing this you can be sure that you are changing each rule as you expect because you can Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings compare it to the already existing rule If you find that a Time Frame is no longer being used and y
22. ou would like to remove it from the system simply click the Delete button next to the rule you would like to delete Phonebook The Switchvox Phonebook is a totally interactive way to keep all of your important numbers right at your fingertips If you have the SMB version you can set up a list of numbers that you dial frequently to be listed in the Switchboard for your convenience You are in total control of your own Phonebook meaning you only have to see the extensions and phone numbers that you want to see logout Extension 112 oO Launch Switchboard switchyex Settings voicemail Call History Phonebook Add a System Extension 2 3 digits in length OR Add anExternalNumber Jmamed r Phonebook 1to 10 of 10 Move Number Name Date Added Delete Extended Permission Entries Conference Setup POA PDPOO OOOO 103 Tracy Dover Jamie Steepleton Ben Davis Danny Peterson Willie Montalban Ronald Higgins Chris Cain Build Room pre tech support Trixie Turquoise SIP Extension SIP Extension SIP Extension SIP Extension SIP Extension SIP Extension SIP Extension SIP Extension Call Queue SIP Extension 09 07 06 5 13 PM 09 07 06 5 13 PM 09 07 06 5 13 PM 09 07 06 5 13 PM 09 07 06 5 13 PM 09 07 06 5 13 PM 09 07 06 5 13 PM 10 04 06 2 49 PM 10 23 06 3 01 PM 02 27 07 4 12 PM If you are using the SMB version another nice feature of the Phonebook is the Extended Permission En
23. r hits the key they will be transferred to that extension The second section of Conference Set up is the Admin Settings Admins are special members of a conference room who can have additional privileges Use the list below to select which extensions will be treated as an admin of your conference room The following options control the special privileges of admins e Only allow conference admins to talk If this option is selected all non admin callers will be able to listen but not be heard during the call e Hang up conference when all conference admins leave This ensures that partic ipants in the conference call cannot continue to talk after you hang up e Users cannot talk until a conference admin is in the conference room This is similar to the previous option It allows for callers to join the room when no admin is present however they will not be able to speak to each other until the admin shows up Voicemail Listed under Voicemail are two sections related to playing and managing your received voicemail messages as well as recording your welcome messages switchy x Settings oicemail Call History Yoicemail Check and manage your voicemail record your voicemail greeting and set up message notification Mailbox Check organize and forward your voicemail messages using the PBX Mailbox tool Voicemail Options Set notification options and record or upload sound files of your voicemail greeting and your na
24. ring Business Hours Outside Business Hours weekends Only Extended Support Hours Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings By using Time Frames you can do things like send all calls that come in after 7pm on workdays directly to Voicemail route calls to a live operator when they are available and an Auto Attendant IVR otherwise or route your extension s calls to your mobile phone if its during business hours and you re away from your desk To create anew Time Frame enter a name and click on the Create New button A new screen will appear with an empty row of fields This row is one time specification Each time segment can contain one or more specifications Add as many as you need to fully define the time period Time Frames Create 4 New Time Frame z What are Time Frames for Time Frame Name Create Hew Let s use a couple of examples to explain how Time Frames work First let s consider a Time Frame called Tuesday and Thursday Because of the fact that the time range is not continuous we will need more than one rule We will need one rule that describes Tuesday and one that describes Thursday The first rule in this segment would leave both Start Date and End Date empty since we are not interested in dates Start Day would be Tuesday and End Day would also be Tuesday
25. sion and tell them to pick up the call in the Parking Lot Send Call Clicking the Send button on an incoming call will automatically send the call into your Call Rules which depending on how you set them up will either send the call to your mobile phone home phone or voicemail URL The administrator can write external applications that set a display URL for each call If this value is set then the URL button will light up and pressing it will cause a new window to open with the specified URL e g the caller s account page Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
26. te 03 07 2007 gg To Date 03 08 2007 gl mrofdd yyyy rom dd yyyy Report Breakdown Total Cumulative Report Fields Total Number of Calls Total Number of Incoming Calls Total Number of Outgoing Calls Total Talking Time Total Call Duration Average Talk Time per Call Average Call Time per Call Hold down CTRL to select multiple items View Report Ouput to xls file Chart Report The Switchboard The Switchboard is a real time graphical application that displays what is happening on your extension and is only available to those with the SMB version of Switchvox The Switchboard is launched from the web admin It allows you to control up to 6 active lines on your extension regardless of your phone s capabilities All the call control features are handled by the server instead of the phone which means you can get more powerful features than your handset may be able to provide When the appli cation is first launched a box asking for your password will appear If you are not on the phone you will notice that the line displayed looks grayed out This is because there is no action to take and no information about the call to display Once you make a call the line will light up and display information about the caller or the number being called will light up if it is available At the top of your Switchboard the number of messages you have is displayed on the right and the Options button is on the left The Options button will s
27. tries which allows you to monitor calls whenever you want on whichever extensions or numbers you want You are also able to answer calls for people even when you are not in their office You have extended access to those calls and more control of your office Please note that the admins grant the extended per missions to users you are not automatically able to gain access to them Conference Setup is only available to SMB users You can customize the behavior of your conference room in a number of ways anywhere from picking your personal room number to deciding who your conference admins will be Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Settings logout switchye xX Extension 112 Launch Switchboard Settings Voicemail Call History Conference Setup iT General Settings 2hwhat is this for Your Confence Room Number amp 5 digits oO Play sound when people enter leave F Play Music On Hold when only 1 member is in the conference Conference members may press and be sent to extension amp 2 Admin Settings Phen me more about admins All Available Accounts Conference Admins 100 main zzz 101 Jamie Steepleton 102 Ben Davis 103 Tracy Dover 104 Danny Peterson 105 David Outgoing 106 willie Montalban 107 Build Room 108 Josh At Home
28. w voipon co uk First Name Last Name Email Address Voicemail may be sent here Password To retrieve voicemail Leave blank to keep current password Retype Password Leave blank to keep current password Modify Extension SVSMG 0001 Ver 2 0 7 30 07 2 sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Switchvox PBX User Manual Call Rules Four Loop Technologies Settings If any of these features are grayed out that is an indication that you are not allowed to change that setting Contact the system administrator if you need help changing a grayed out field When you are finished making your changes click on the button labeled Modify Extension One of the most powerful features of Switchvox is that it allows users to create rules describing how they want their calls routed You can take advantage of features that allow you to block and route calls based on the criteria that you specify here There are three sections in the Call Rules section Call Rule Sets Call Blocking and Mes sages Prompts switchy gt Settings voicemail Call History Call Rules 11 Call Rule Sets Unanswered Call Rule Sets Add New Rule Set You currently do not have any rule sets defined in this section Busy Call Rule Sets Add New Busy Rute Set _ OR Muse my unanswered call rule sets You currently do not have any rule sets defined in this section E call Blocking Add Call B
29. wrong prefix or too short of a prefix you might end up block ing more people than you expected PJ call Blocking 2 Add Call Block Rule Move Unanswered Call Rule Sets Save Delete Block Phone Number EJ O 4nd Then Play Busy Signal ra elete when time is Ea cto After you have selected the prefix or phone number you are trying to block you have the option of handling the call in one of four ways You can choose to play a busy sig nal to the person play the congestion sound to them simply hang up on them or send them to your voicemail You can choose one of these from the second drop down menu The next part of the block rule describes when this rule should be in effect If you want it to happen all the time you can leave it set as Always If you want it to only happen during a certain time frame select the appropriate time frames Time Frames are described below Message Prompts Messages Prompts are simply recorded sounds on your phone or sounds that you can record over your phone and change as needed If you use the Secret Code feature a set of default prompts will be provided You can record your own prompt and error message here by clicking the New button You can listen to our currently recorded sounds by pressing Play and reverting back to the sound files given to you by default by clicking on Use Default Four Loop Technologies SVSMG 0001 Ver 2 0 7 30 07 VolPon www voipon co uk sales voipon co uk Tel 44
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