InCoCo-S Business Game User Manual
Contents
1. 2 Figure 5 Downloading business game 3 Figure 6 Business Game Splash 3 Figure 7 Business Game Introductory Screen ccssessseseeeeee nennen nnn 4 Figure o EBbrary check didloQ bested oem wakes 5 Figure J Update brary ses veces eiuf IIO TO Ip Seg 5 Figure 0 5Navigatiol dms vata di vat CV Fu Leu GE Up AE 6 FIGURE 5 TET UTD 8 2 Scenario Description Scl eO erectis si vsuervexY VE EMEER YER 9 Figure 13 Model Overview Screen nnn nnn 10 Figure 14 Example Influence Diagram 11 CCM TCI 12 Figure 16 INaming tne i bosque etat eps tanum 12 FiGURe 17 Gaming lt E ubi IEEE Odone PIE DU GEN 13 FIgure I9 Gaming CR a CERE RE 13 Figure 19 Maintenance Service Provider Output 17 Figure 20 Packaging Service Provider 12. F GOmind lt RE arte Zl Game DECISIONS ran on bnt eran Zl BUSINESS Cases pte quodi Ope pter M 71 2 Thdividual Best Practie s DU i YDG EK CR Ond ecc 1 Maintenance Performance 2 3 Ls 1 1 1 7 Packaging Performance Indicators Quality Control Performance Indicators 4 Manufacturer Performance Indicators eese 7 2 5 Retrofit Performance Indicators nnn 9 SCEE esses v REEL E Y 2 7 2 7 2 7 2 742 Registered office Ventana Systems Wilson Steynings House Fisherton Street Salisbury Wiltshire SP2 7RJ Registered in England number 4124685 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Figures Figure 1 Adding link to favourites in Internet Explorer 1 Figure 2 Plug in setup ze Rre A Naa OE a ID DE RM 2 Figure 5 Completed PIUG IN SCCUD Np PIN PIS CIE SIE TR MERE 2 Figure 4 Installing game
3. List AM Butte Compare Run Inout Pint Rasat Zoom 23 36 mairbanance adtinhy Baseline Analysis Screen gation Map 48 72 94 Week Select the Best Practices already in place tnde vos wr tree produce by ses rtm f tertiis ordres Thess eth tribe or very caterer certus cared rn kerone deas ater ard sa ba err hed cf sve D an fi techo nomin and spp e env Tale to ou abet er prier need and turri hare eee aiiud vate on yer io vier pur needs a 909 OLG Deere Ser In eM to bv par src pra danger torax speci cue ener Wem proveir serven aa sh actum art of oa serven paca voudetme Cheeses on curre ace av e sou hae B Er Inset Layo duos vot He maintenance service activity efficiency janona i 50 Weak maintanance canice adiaby atficiancy i Gacacace Gaming Screen Practices Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 1 2 1 Main Menu Navigate to e Scenario Description NAVIGATION Scenario Description Model Overview T Model Overview EM nid Run Game e Gaming Screen Analysis Analysis Scr
4. Figure 25 Dataset Control Dialog To select a run move it to the right hand window by double clicking on it A list of the Level 1 Key Performance Indicators PI s can be accessed from the dropdown list for quick access maintenance service activity efficiency When a new PI is selected the chart window will update to display the new parameter A selection of analysis tools can be used by clicking on the tool icons shown below Table Graph Uses Tree Causal Tree Document Bar Chart Statistics Figure 26 Analysis Tools Causal Tree The Causal Tree diagram displays which other model parameters directly influence the PI plant operating days per week Plant Operating Time InCoCo Business Game User Guide 23 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 h maintenance service object production operating cycle time The Graph tool displays the value of the PI Over the entire length of the business game played Bar Chart The Bar Chart displays the value of the PI at one point in time By default this is at the end of the game but this can be changed by moving the scroll bar shown below Set Time Far Bar Charks Table The table tool displays the actual PI value for each week of the game played If more than one game result set is loaded the individual runs are colour coded Statistics Basic statistics are available
5. m m DE Game Control gt gt y gt Service Satisfaction Week Month Quarter Business Performance Manufacturer Prof o en Time Week Maintenance SP Profit maintenance service activity efficiency Basecase Figure 17 Gaming Screen The user will be presented with the gaming interface This screen is divided into three parts Game Decisions Status Indicators Maintenance Service Activity maintenance service activity efficiency Game Control Game Control gt gt gt gt D ervice Object Week Month Quarter Service Satisfaction za Business Performance 72 96 Time Week iciency bob iciency BASECASE Figure 18 Gaming Screen Sections InCoCo Business Game User Guide 13 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 1 Game Decisions The user can implement by two methods They can select from four pre defined a Business Cases or select to implement individual best practices 7 1 1 Business Cases Business Case 1 Business Case 2 Four pre defined business cases can be selected The business cases are the same as the ones that could be pre selected prior to the commencement of the game Selecting a business case at any point during the simulation will initiate those best practices it includes at that time Business Cases 1 You set up a project to make your service offerings more transparent E
6. Week Month Quarter When the user enters the gaming screen the game is automatically initiated to time zero Week 0 Gaming decisions for implementing Best Practices Section 7 1 can be made at this time if required To Advance the game select the period of Quarter 13 or run the game to the end weeks to advance Week 1 Month 4 As it advances the status indicators section 7 2 1 will reflect the performance of the networked business After the game has advanced new Business Cases or individual Best Practices can be implemented if desired by selecting the relevant check boxes the game again by the desired period The game is designed to run for three years 156 weeks To terminate a game at any point exit the gaming screen To play another game select the New Game option This will reset the game to week On screen help for the game control features can be accessed by clicking on i InCoCo Business Game User Guide The user can then advance 16 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 2 1 Maintenance Performance Indicators Packaging Y Manufacturer Retrofit Maintenance Service Activity maintenance service activity efficiency Percent un DOOOO m m c d 1 m m Service Satisfaction Business Performance 24 48 fe Ba Time Week maintenance service activity efficiency bob maintenance se
7. uod Do vou want bo update this version Figure 9 Update library dialog When the package has installed the splash screen below will briefly appear Figure 6 followed by the introductory screen for the Business Game Figure 7 The Business Game is now ready to play InCoCo Business Game User Guide 5 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 1 3 http nn SCENARIO DESCRIPTION manufacturer is experiencing high annual growth 25 9 in orders for recent addition to its product portfolio Orders ritislly aversgng 1000 0 units per week are received clients ail over the world and these clents value high quality product delivered the target delvery delay 2 0 weeks Customers only wait a certan f time before canceling their order from recent stati late orders after an average of Baseline weeks Cor laying the satisfaction f customer orders siso ruri the nisk of damaging the reputation of the manufacturer thus ffecting future sales growth In order to meet customer requrements a number of service providers have been employed to aty out critical functions m the manufacturng supply chan quality control of raw materials packaging of finished product mantensnce of the production ines In addition a specialist retrofit company been employed in order to enhance the productivity of the production im ht is thought th
8. the cause and effect influences between any two variables in the system with closed loops denoting feedback InCoCo Business Game User Guide 10 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Qmm Plant Productive Time Unscheduled Downtime pP sd scheduled Downtime 4 Equipment Failures 4 Figure 14 Example Influence Diagram In the example taken from the Maintenance Diagram an increase in Equipment Failures increases the amount of Unscheduled Downtime However if Equipment Failures are reduced so will the amount of Unscheduled Downtime This type of relationship is denoted by the sign at the arrow head where a change at the tail of the arrow causes the same type of change at the head Unscheduled Downtime in turn reduces the Plant Productive Time So if Unscheduled Downtime increases Plant Productive Time will be reduced If Unscheduled Downtime decreases Plant Productive Time will increase This type of relationship is denoted by the sign at the arrow head where a change at the tail of the arrow causes the opposite type of change at the head view a diagram click on the appropriate navigation link If the diagram is too large to fit in the viewing area use the scroll bars to move around the diagram Alternatively use the tools to zoom in or zoom out zl to the desired resolution To return to the Main Menu click
9. 2 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 File Download Getting file information InCoCoApplication spk from vensim co uk Estimated time left Transfer rate Figure 5 Downloading business game When the package has installed the splash screen below will briefly appear ino os Inhovation Coordination and Collaboration S rvice Driven Manufacturing Supply Chains VENTANA Prototype 1 0 September 24th 2008 Figure 6 Business Game Splash Screen Followed by the introductory screen for the Business Game InCoCo Business Game User Guide Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Sable Developer Main VNN File Edit View Insert Layout Tools Network Help NAVIGATION Scenario Description Model Overview Run Game Analysis Supplers Suppher i upp internalorExtemal 64 M Growing Interdependence on Business Related Services BRS 7 v v 7 SP Quality SP Maintenance SP Logistics As market competition rises and clear technological superiority is not only hard to achieve but especially to maintain companies Find new opportunities of differentiating themselves From competitors through service offerings Beside the competitive advantage the higher margins in the service business compared to product business is an impelling Factor to grow in services In consequence
10. 8 Figure 21 Quality Control Service Provider 19 Figure 22 Manufacturer ueniet erae uui dad uev o ERREUR RRERIA INS 20 FIgUure 235 Fil OQUEDULD i oer d ace peek eect tn annie PL Udo MODE 21 Figure 24 sANAlVSIS SCLOCMI 22 Figure 25 Dataset Control DidlOQ 23 Figure ZGS Analysis TOOlS 3isvisbtevot d Mg or 23 Figure 27 View Best Practices QUEDUL us cesaasva Rae EPOR TREE 27 Tables Table 1 Analysis Screen Menu Options eene enne nnn nnn 26 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 1 1 System Requirements To use the Business Game you must have e An Internet Connection e Microsoft Internet Explorer Version 6 or above or Mozzilla Firefox 1 2 Linking to the Game To link to the InCoCo S Business Game enter the following link into Internet Explorer http www ventanasystems co uk InCoCoGame html It is recommended that you add the page link to your list of favourites Add Favorite Internet Explorer will add this page to your Favorites list Cake avaible offing Customize Name Ventana Systems UK Figure 1 Adding link to favourites in Internet Explorer Please note At present the web based Bu
11. Key performance indicators are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a current performance icon Between 75 90 of the value of the Best Practise KPI Below 75 of the value of the Best Practise KPI Above 90 of the value of the Best Practise KPI InCoCo Business Game User Guide 21 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 http www vensim co uk Sable Game Popup Microsoft Internet Explorer HAVIGATION mm maintenance service activity reliability Load Results List All variables Subscripts Compare Run Inputs Copy Print Reset Zoom Set Time For Bar Charts 156 View Best Practices Implemented 12 24 48 60 72 84 a6 108 120 132 144 156 Q Time Week maintenance service activity reliability Basecase Internet Figure 24 Analysis Screen The Analysis Screen allows the user to investigate the results of any of the Business Games played in more detail When you access the Analysis screen from the Main Menu the user is prompted for the name of the run s they wish to look at InCoCo Business Game User Guide 22 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Dataset Control Loaded Info Basecase Murur Load From Delete Close
12. Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 10 VENTANA systems UK InCoCo S Business Game User Manual Issue 01 10 Prepared By VENTANA systems UK Ventana Systems UK Ltd Tel 44 1722 505763 Fax 44 7092 024736 Ventana House 41 Western Way Salisbury Wiltshire SP2 9DR United Kingdom Email Info ventanasystems co uk 18 January 2008 Registered office Ventana Systems Wilson Steynings House Fisherton Street Salisbury Wiltshire SP2 7RJ Registered in England number 4124685 VAT registration 768 8058 74 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 1 Table of Contents Lb Jnstalling the B sIHess GalTIe t oru Vei bita dai di td PV PED CUR du 1 System 2 ning to the M E TEES DIU Ive IET LIMITI PIN FIESC TMG ED A Subsequent USAGES RR ARI 2 Navigation Ex I PE EVER PI 21 rM cte rc ce Diatr rte dea mat oui cud ScendHoDescrIDIIODI D PbETICEA EFFETS DI Model OVelVIeW oiii trata atus saque os os pM LEE 6 Selection of Current Best
13. ake over the needs purpose and Financial aspects responsibilities you have to Fulfill these expectations Figure 15 Gaming Screen Prior to commencing the business game the user may select up to four best practice scenarios that are already in place To select a best practice click on the manual icon Below each manual is the description of the best practice scenario that will be assumed to be implemented before running the game As selections are made a green indicator will be displayed next to BPM1 BPM2 BPM3 and BPM4 as a reminder to those selected To proceed to the business game click on Continue to Game The user will then be asked to select a filename to store the results of the game Once a filename is entered the user will be navigated to the Gaming Screen Save in MODEL gt e Ee s Basecase2 vdf 8 Basecase vdf po Save as type Datasets Runs Cancel A Figure 16 Naming the Game InCoCo Business Game User Guide 12 Title InCoCo S Business Game User Manual Ref InCoCoMPHW CJ Issue 01 00 Sable Developer Game Control SEE 2 8 7 File Edit View Insert Layout Tools Network Help Maintenance Implement Best Practises Performance indicators 1 Packaging f QA Manufacturer Retrofit Business Case 2 n Maintenance Service Activity maintenance service activity efficiency s m m
14. celled at a rate of 5 0 96 if delivery delays are kept at the average Consistently delaying the satisfaction of customer orders also runs the risk of damaging the reputation of the manufacturer thus affecting future sales growth In order to meet customer requirements a number of service providers have been employed to carry out critical functions in the manufacturing supply chain 1 quality control of raw materials 2 packaging of finished product 3 maintenance of the production lines 4 In addition a specialist retrofit company has been employed in order to enhance the productivity of the production lines It is thought that the specialist service providers would be in a better position to react to changes in customer demand through superior process knowledge and flexibility QUALITY CONTROL Raw materials for the production process require sophisticated quality control measures to ensure the quality of the high precision parts Parts are ordered from a 3rd party supplier and delivered directly to the Quality Control Service Provider QCSP for inspection with a lead time of 2 0 weeks compliant parts are shipped to the manufacturer for use in the production process The capacity allocated to the quality control of these Figure 12 Scenario Description Screen The Scenario Description screen outlines the background to the Business Game It described a fictitious manufacturing company which is experiencing high growth for a rece
15. ctice 73 Time Week Figure 27 View Best Practices Output This Gantt chart displays the times at which the user implemented the Best Practice options during the game For online help click on any of the information icons D To return to the Main Menu click on the icon InCoCo Business Game User Guide 27
16. een To exit the Business Game click on e Scenario Description Navigates to Scenario Description e Model Overview Navigates to Model Overview e Gaming Screen Navigates to Gaming Screen e Analysis Screen Navigates to Analysis Screen Closing the browser window will also close the Business Game Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Sable Developer Main A 2 File Edit View Insert Layout Tools Network Help NAVIGATION Scenario Description Model Overview Welcome to the InCoco S Business Game Run Game Analysis Customer s Customer Suppliers Internal orExtemal Your Company Internal orExtemal Suppher 2 2 Growing Interdependence on Business Related Services BRS 7 v SP Quality SP Logistics As market competition rises and clear technological superiority is not only hard to achieve but especially to maintain companies find new opportunities of differentiating themselves From competitors through service offerings Beside the competitive advantage the higher margins in the service business compared to product business is an impelling Factor to grow in services In consequence product oriented companies are investing more and more in the extension of their service business Already stated in the idea of this project business related services are more and more of interest for the service pr
17. et the specislist service providers would be in a better position to react to changes customer demand through supenor process knowledge and Aenbiity UALITY CONTROL sw materials for the production requre sophisticated quality control measures ensure the quality of the high precision parts Parts are ordered from a 3rd party uppler and delivered directly to the Quality Control Service Provider QCSP for Inspection with a lead time of 2 0 weeks complant parts are shipped to the manufacturer use m the production procs The capacity allocated to the quality control of these oducts reflects the expected demand from the manufacturer and is subject to the flenbiity Main Menu Imo 604 MATO sarro cesou Not ore Welcome to the InCoco S Business Game npe vocaret ae beer ontan rael t quia etii tauri e uda bana Vaf ie gue hes I pda tel roter VU UM NOU NT TTE ree Er Lee tnt ran ente e ad trn eae Rd i ry e tario Rl y ted SCR Er redo enses recto ndn tra che pn weit pues t ae pu nts poms Ete rts CR A am Scenario Description Qvardow Diagram Packaging Quay Manufacturer p E StockControl Model Overview Figure avi urrent Best
18. for the PI over the duration of the game These include Min Max Mean Median Std Deviation InCoCo Business Game User Guide 24 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Doc u m e nto r planned maintenance service fulfillment cycle time metric aggregating the level 2 process lead times of the complete service activities needed to fulfill a customer s service requirement The Documentor tool will display a more detailed Description of the PI selected InCoCo Business Game User Guide 25 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Menu Options Load Results List All Variables Subscripts Compare Run Inputs Frint Reset Zoom displayed in the charts PIs to select from Subscripts allows user to select which process types to display Compare Run Inputs will list the input differences between two sets of game results will copy the current chart into the clipboard Print Notyetimplemented O o O Not yet implemented Not yet implemented Table 1 Analysis Screen Menu Options InCoCo Business Game User Guide 26 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 View Best Practices Implemented View Bes Practices Implemented Selecting the above button will display a Gantt chart in the chart window Murun game implement maintenance best practice Best Pra
19. in the lower window Alongside each of the parameter selection buttons is a current performance icon Between 75 90 of the value of the Best Practise KPI Below 75 of the value of the Best Practise KPI Above 90 of the value of the Best Practise KPI InCoCo Business Game User Guide 18 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 2 3 Quality Control Performance Indicators Maintenance Packaging Manufacturer Y Retrofit 4 1 Quality Assurance o Service Activity oc maintenance service activity efficiency Activity Costs 00 flexibility adapatability LI Serie Fulfilment Cycle Time L3 0 attivity efficiency 0 Service Object Service Satisfaction Percent 0 24 48 fe 96 Time Week maintenance service activity efficiency bab maintenance service activity efficiency BASECASE Figure 21 Quality Control Service Provider Output Key performance indicators PI from the Service Support Measurement System SPMS developed by the InCoCo S consortium are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a current performance icon Between 75 90 of the value of the Best Practise KPI Below 75 of the value of the Best Practise KPI Above 90 of the
20. nt product line it has introduced To meet the growth the company has outsourced to service providers to maintain the quality assurance of raw materials the packaging of finished products the maintenance of the production lines and to a retrofitter to improve the productivity of the production lines The scenario description provides data on the key aspects of the company and should be used as a guide when playing the Business Game There are no user options available on this screen except to navigate to the Main Menu by clicking on InCoCo Business Game User Guide 9 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Sable Developer Overview VNN File Edit View Insert Layout Tools Network Help NAVIGATION Overview Production Capacity Maintenance T T o MES Packaging T TES Customer Quality Control toe 5 fama Satistaction Retrofit Manufacturer Production Prata tar Sade bret Pr A dec imat ay ires r Praduciem e 5 Production d Raw Material StockControl a Packaging Figure 13 Model Overview Screen The Influence Diagram screen lets the user view the underlying structure of the Business Game There are five influence diagrams to choose from Overview Maintenance Packaging Quality Control Retrofit Manufacturing te E Arrows show
21. on the icon InCoCo Business Game User Guide 11 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Sable Developer Current Best Practices VNN Dd EH s amp 5eje mi szmj amp x File Edit View Insert Layout Tools Metwork Help Selected Best Practices Select the Best Practices already in place BPM 1 2 BPM 3 BPM 4 You set up 4 project to make your service offerings more transparent Every service product is described by Features in terms of potentials and prices These information is easily accessible For Every customer contact is captured in an electronic database any customer and is the basis for any kind of service you sell By and for technical information and support the service talking to your customers about their problems and needs and technicians have electronic tools and eqipment to do their job additional visits on customer sites you try to understand your on customer site customer needs as good as possible and translate theese into new services In addition to this your service portfolio is open to changes to react on special customer demands as well pes You have many customers with Framecontracts and When providing service bundles such as a certian amount of whenever working together a long term horizon vou set maintenance visits or a planned service package you define up an agreement to capture this partnership in terms of the ecxpectations on customers side and t
22. ovider on the one hand and the manufacturing companies on the other hand But why are coordination metrics or so called best practices in service important to consider This simulation gaming tool provides access to the underlying ideas of the InCoCo project the best practices and highlights their impact on the processes and performance in service central to the business Figure 11 Main Screen The Main Menu provides additional background information about the Business Game There are five navigation options available e Scenario Description e Model Overview e Run Game e Analysis e Exit Game Exiting any of the subsequent screens outlined below will always return the user to this Main Menu screen InCoCo Business Game User Guide 8 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 Sable Developer Information gt 2 File Edit View Insert Layout Tools Network Help NAVIGATION SCENARIO DESCRIPTION manufacturer is experiencing high annual growth 25 96 in orders for a recent addition to its product portfolio Orders initially averaging 1000 0 units per week are received from clients all over the world and these clients value a high quality product delivered on time the target delivery delay is 1 0 weeks Customers will only wait a certain period of time before cancelling their order from recent statistical analysis customers have can
23. product oriented companies are investing more and more in the extension of their service business Already stated in the idea of this project business related services are more and more of interest For the service provider on the one hand and the manufacturing companies on the other hand But why are coordination metrics or so called best practices in service important to consider This simulation gaming tool provides access to the underlying ideas of the InCoCo project the best practices and highlights their impact on the processes and performance in service central to the business Figure 7 Business Game Introductory Screen The Business Game is now ready to play jel InCoCo Business Game User Guide Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 1 4 Subsequent Usage If it is not the first time the Business Game has been used on the computer there is no requirement for the Plug in to be downloaded unless there has been a software update On subsequent uses of the Business Game clicking on the link Section 1 2 will prompt the user that the model is already available in the library Click OK to continue Figure 8 Library check dialog The game will then check to see if there is a newer version of the Business Game available on the host server If there is you will be asked if you wish to download the newer version Pi This appears to a newer version of the File already in your library
24. rvice activity efficiency BASECASE Figure 19 Maintenance Service Provider Output Key performance indicators KPI from the Service Support Measurement System SPMS developed by the InCoCo S consortium are displayed Selecting any of the PI s will cause the graph to display the selected KPI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a current performance icon Between 75 90 of the value of the Best Practise KPI Below 75 of the value of the Best Practise KPI Above 90 of the value of the Best Practise KPI InCoCo Business Game User Guide 17 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 2 2 Packaging Performance Indicators Maintenance Manufacturer Retrofit Packaging Service Activity maintenance service activity efficiency Service Object Percent Service Satisfaction Business Performance 0 24 48 fe 96 Time Week maintenance service activity efficiency maintenance service activity efficiency BASECASE Figure 20 Packaging Service Provider Output Key performance indicators PI from the Service Support Measurement System SPMS developed by the InCoCo S consortium are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter
25. sed on the implementation of Best Practices The Best Practices have been sub divided into 5 categories PS Partnership Setup PCS Partnership and Collaboration Support Electronic Support US Universal Best Practices MFS Manufacturing oriented Best Practices dic od fom rm 7 select a particular service provider to make decisions for click on cluster drop down box To move been each category click on the relevant tab As the game progresses at each time it is paused new gaming decisions can be made When a new check box is selected that Best Practice will be implemented However the benefit of implementing the best practice may not immediately appear Example The maintenance service provider wishes to implement the Best Practice for Electronic Data Interchange ES1 at six weeks into the game Advance the game to week 6 see section 7 2 Select Maintenance from the Cluster drop down box Click on the ES tab Click in the check box along side ES2 Electronic Catalogues Any number of Best Practices can be implemented at any stage For more information about each of the Best Practices click on the o icon for more details If one or more Business Cases have been selected some of the individual best practices will already be selected InCoCo Business Game User Guide 15 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 2 Game Control Game Control gt
26. siness Game will only work in Internet Explorer Version 6 and Firefox If your default browser is something different such as Opera the link will not work correctly To run the business game click on the Play button InCoCo Business Game User Guide 1 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 1 3 Installing For First Time If it is the first time the Business Game has been accessed by the computer a browser plug in will be required to be installed If this is the case the following dialog box will appear automatically Plugin Setup Browser plugin setup Select application library location Browse Library ET Check for new versions on startup Figure 2 Plug in setup Dialog Enter the location path for the local model library using the browse button Then click on OK Plugin Setup Browser plugin setup Select application library location C Program Files Browse Library Check For new versions on startup Figure 3 Completed Plug in Setup The Plug in will then automatically install Next you will be asked if you would like to install the package into the library destination you have just specified 2 Would you like to install this package to the library Figure 4 Installing game package Click on OK and the Business Game package will install As it installs you will see the download dialog box shown below InCoCo Business Game User Guide
27. value of the Best Practise KPI InCoCo Business Game User Guide 19 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 2 4 Manufacturer Performance Indicators Maintenance Packaging Q i Retrofit Manufacturer Manufacturer Outputs maintenance service activity efficiency Business Performance Percent 0 2d 48 fe 96 120 Time Weak maintenance service activity efficiency bob maintenance service activity efficiency BASECASE Figure 22 Manufacturer Output Key performance indicators are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a current performance icon Between 75 90 of the value of the Best Practise KPI Below 75 of the value of the Best Practise KPI Above 90 of the value of the Best Practise KPI InCoCo Business Game User Guide 20 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 2 5 Retrofit Performance Indicators Maintenance Packaging Cu Manufacturer Retrofit Service Activity maintenance service activity efficiency Service Object Lu LL z4 45 fe g Time Week maintenance service activity efficiency bob maintenance service activity efficiency BASECASE Figure 23 Retro Fit Output
28. very service product is described by features in terms of potentials and prices This information is easily accessible for any customer and is the basis for any kind of service you sell By talking to your customers about their problems and needs and additional visits on customer sites you try to understand your customer needs as good as possible and translate these into new services In addition to this your service portfolio is open to changes to react on special customer demands as well 2 Every customer contact is captured in an electronic database and for technical information and support the service technicians have electronic tools and equipment to do their job on customer site 3 You have many customers with Frame contracts and whenever working together on a long term horizon you set up an agreement to capture this partnership in terms of needs purpose and financial aspects 4 When providing service bundles such as a certain amount of maintenance visits or a planned service package you define the expectations on customers side and take over the responsibilities you have to fulfil these expectations When a Business Case is implemented or has been implemented prior to the game the following icon will appear in the selection window InCoCo Business Game User Guide 14 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 01 00 7 1 2 Individual Best Practices The Gaming Decisions the user can make are ba
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