User's Manual
Contents
1. Choose the desired ring tone using the F and T Navigation keys As you scroll through the list a sample of the ring tone is played Select the ring tone by pressing the ENTER key an asterisk is displayed to the left of the ring tone name Press the ENTER key a confirmation message is displayed Save Settings Yes No Select the Yes option using the E and le Navigation keys to save your settings or No to discard your settings and then press the ENTER key the Ring Tone Saved message is displayed and your phone now uses this ring tone 30 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 4 Customizing Your Phone 4 4 Enabling Call Waiting Call waiting allows you to receive another call while you are in a call with another party If call waiting is enabled and you receive a second call while you are currently in a call with another party the phones Display RED LED flashes You can take the second call by placing the first one on hold as described in Section 6 3 on page 44 If call waiting is disabled and another party attempts to call you your phone rejects the second call and the calling party receives a busy tone gt To enable or disable call waiting 1 From the idle screen press the MENU key select the Phone Settings menu and then select the Call Waiting submenu Call History Ring Tone Phone Settings2. Item 10 11 12 Version 1 4 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 2 Hardware Setup Table 2 1 IP Phone s Font View Descriptions Label Name Display Screen MENU Message Indicator 4 way Navigation Keys ENTER Key Speed dial Memory Keys M1 to M10 MUTE HEADSET Key SPEAKER Key VOLUME keys Function Keys DIRECTORY REDIAL DND FORWARD HOLD TRANSFER CONFERENCE VOICE MAIL Alphanumeric Keypad Description Displays calls and status information Press to access the menu options or cancel your selection and return to the previous menu level An illuminated red light indicates that there is an incoming call flashing or message steady on Press to scroll through lists and menus on the display screen Press to enter a menu or confirm a selection Press a memory key to speed dial the preset contact number Mutes the handset headset and speakerphone The screen displays Mute when a call is muted Activates a call using an external headset Activates the speakerphone allowing hands free conversations Increases or decreases the volume for the handset headset speakerphone and ring tone Opens the phone s contact directory Access the dialed calls menu Blocks all incoming calls Activates call forwarding Places the current call on hold Transfers a call Initiates a conference call Plays voice mail messages Keys
3. colon e asterisk e pound e hyphen e amp ampersand User s Manual 20 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 3 Getting Started with the Phone s User Interface e period e underscore e plus Figure 3 4 Entering Symbols Netmask Entering symbols 255 255 0 0 gt To add a space m Press the 0 key gt Todelete an entered character E Press the left f Navigation key the character to the left of the cursor is deleted Version 1 4 21 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 3 4 Displayed Messages The phone s LCD screen displays messages to indicate certain process currently in progress These messages include the following Table 3 1 In Progress Operational Messages Displayed on LCD Screen Message Description Downloading Firmware File Downloading a firmware file Upgrading Firmware Upgrading the phone s firmware Updating Configuration Loading a configuration file Initializing Initialization Registration in Progress SIP Registration in Progress Registration Failure SIP Registration failure User s Manual i 22 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s
4. 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone Reader s Notes User s Manual 10 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 2 Hardware Setup User s Manual Hardware Setup Unpacking the Package Contents When unpacking the IP phone ensure that all the following items are present and undamaged Handset 2 2 1 310HD IP Phone H I 5 y li M T T DTI Ethernet Cable Wall Mounting Screws Two missing or broken contact your AudioCodes sales representative for If anything appears to be assistance 11 July 2010 Version 1 4 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra AudioCodes 310HD IP Phone 2 2 Physical Description You can use the graphics below to identify buttons and hardware on your phone Use this section to familiarize yourself with the phones buttons functions 2 2 1 Front View The front view of the phone is shown below and described in Table 2 1 Figure 2 1 Front View of IP Phone 1 2 eumd _ gt fem cl UUUUUUUUTTO A A RAs SJ 8 SARI Az SR E D 9 gt a AR S 2 121110 COS S AS C a User s Manual 12 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual
5. 3 Select the Delete option using the F 1 and Y Navigation keys and then press the ENTER key the phone requests confirmation Delete John Smith Yes No 4 Select the Yes option using the E and ie Navigation keys and then press the ENTER key the contact is removed from the directory Version 1 4 25 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 4 1 5 Viewing Contacts You can view a list of contacts defined in your phone directory To view contacts Access the Directory screen Select the View option and then press the ENTER key the list of directory contacts appear View John Smith Search Sue Lee 3 Scroll through the list using the F 1 and T Navigation keys If you select a contact by pressing the ENTER key the following options are displayed Dial to dial the contact refer to Section 6 1 on page 43 Detail displays the contacts details such as phone numbers Edit to modify the contacts details refer to Section 4 1 3 Delete to remove the contact from the directory refer to Section 4 1 4 4 1 6 Searching Contacts Once your phone directory is defined with contacts you can use the phone s search feature to quickly and easily locate the required contact 1 To search the directory Access the Directory screen Select the Search option and then press the ENT
6. Enable enables call forwarding An asterisk appears alongside the selected option c Press the ENTER key to save your settings you are returned to the previous submenu see Step 1 Switch Type 3 Define the condition upon which you want calls to be forwarded a Select the Type option using the F and T Navigation keys and then press the ENTER key the following appears Busy No Reply User s Manual 32 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 4 Customizing Your Phone b Select the condition using the F 1 and Navigation keys and then press the ENTER key Busy calls are forwarded if your phone is busy No Reply calls are forwarded if you do not answer within a user defined time see Step 7 Unconditional calls are always forwarded regardless of condition c If you selected the No Reply option perform the following otherwise skip to Step 4 a Select the timeout in seconds after which the call is forwarded an asterisk appears alongside the selected option 8 Seconds 10 Seconds b Press the ENTER key you are returned to the previous menu Type Destination 4 Define the destination to where you want to forward the calls a Select the Destination option and then press the ENTER key the following appears Destination 202 b Enter the phone number to where you want inc
7. nsssskkatsskakik TRUE 38 DLA Li e I NIM Ir TE T SD TEETH 38 5 2 93 Dialing Logged History Calls PETRO T TT 39 d ADSIT BIS a a A M KV a HABE EE RA A RV SN ease HVA Bb n l 40 o III Te NG na a R r R ees 40 S 22 ure p ink PTT 41 6 Advanced Phone Operations aazaaaaaaaaaaanu nunnnnunuununnnnnnnnnnnnnnnunnnnnnunnununnunnnnnnnnnnnna 43 5 1 Calling Phone Directory Contacts ee eee eee eee eee eee ee een ee enn eit 43 6 2 Placing Calls with Speed Dialing aanaaaaaaaaiaaaaaanaaaaaanaanuanuaauaanaaanaanaanuaanaannannannaanaann 44 ha sso esas reese tenants eee l K ERE R r r R AS ER 44 Version 1 4 3 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 Ta i wi AudioCodes 310HD IP Phone GA Makng smalanspus LIB usssseshesiekbxkF die ue L L S METER Min E AREA FEE RENS 45 6 5 Hosting Three Way Conference Calls 1 sese 46 oo Tarenna eaS e 46 Br TANTE E gaa E MEME E M MEME 48 6 8 Retrieving Voice Mail Messages aauanaaaaanaaaaaauaaaanuanuanaannanaanannannannannannannannananannanani 49 User s Manual 4 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual Contents List of Figures Figure 2 1 Front View OT IP Phone Liao rn emnt tbt tiani mit ibt ox ei nari hr RR rr titt bn Rire ERR KR EO RA 12 Figure 2 2 Rear V
8. Call History Directory Phone Settings Speed Dial The speed dial entries are displayed Undefined speed dial key are displayed with N A as shown below 2 Select a Speed Dial memory key using the F 1 and Y Navigation keys to which you want to assign the speed dial number and then press the ENTER key Indices 1 to 10 correspond to the phone s speed dial keys M1 to M10 respectively The following screen appears for entering the phone number Memory key 1 Note Instead of performing steps 1 to 2 you can configure a speed dial key by pressing one of the phone s speed dial keys and then continuing with Step 3 Version 1 4 2f July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 3 Enter the phone number that you want to assign the speed dial key and then press the ENTER key to save your settings the newly defined speed dial key with its phone number is displayed 4 2 2 Editing Speed Dials The procedure below describes how to modify the phone number assigned to an existing speed dial Toedit a speed dial 1 Access the Speed Dial submenu to view the list of speed dials 2 Select a speed dial using the F and T Navigation keys that you want to edit and then press the ENTER key the following screen appears Memory key 1 Note If you decide that you don t want to edit the speed dial press
9. Manual 4 Customizing Your Phone 4 Customizing Your Phone This chapter provides step by step procedures on customizing your phone 4 1 Managing Your Personal Phone Directory The phone directory feature enables you to add contacts to your phone s local directory and then edit and delete them if required Once you have added a contact you can easily call the contact directly from the directory refer to Section 6 1 on page 43 If the contact is assigned a speed dial key you can also call the contact by pressing its speed dial key refer to Section 6 2 on page 44 If you receive an incoming call from someone who is listed in the directory the phone s screen displays the name of the caller The maximum number of contacts that you can add to the directory is 1 000 Your phone s directory may also include contacts from your corporate directory set up by your system administrator These cannot be edited or deleted For a detailed description refer to the Administrator s Manual 4 1 1 Accessing the Directory Menu The following procedure describes how to access the phone directory This is required for the various management operations required for the phone directory described in subsequent sections Toaccess the phone directory perform one of the following m From the idle screen press the MENU key select the Phone Settings menu and then select the Directory submenu Call History Directory Phone Settings Speed
10. for entering phone numbers and text 13 July 2010 Ps UB 3 AudioCodes 310HD IP Phone 2 2 2 Rear View The rear view of the phone is shown in the figure below and described in Table 2 2 Figure 2 2 Rear View of IP Phone TT TR anu ie a Li 4 12 3 Table 2 2 IP Phone s Rear View Descriptions Item Label Name Description 1 LAN RJ 45 port for connecting to the Ethernet LAN cable for LAN uplink 10 100 Mbps connection If you are using Power over Ethernet PoE the power to the phone is supplied from the Ethernet cable draws power from either a spare line or signal line 2 PC RJ 45 port for connecting the phone to a PC 10 100 Mbps downlink 3 Power Jack 12V DC power port that connects to the AC power adapter 4 Headset Jack RJ 9 port that connects to an external headset 5 Handset Jack RJ 9 Connects to the handset User s Manual 14 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 2 3 Cabling the Phone The procedure below describes how to cable your phone gt Tocable the phone 1 Connect the RJ 9 handset jack to the handset Optional Connect the RJ 9 headset jack to a headset Connect the LAN port to the IP network using a CAT 5 Ethernet cable 2 Hardware Setup 2 3 4 Connect the PC port to your computer using a CAT 5 straight through Ethernet cable 5 Connect the connector tip o
11. idle screen press the MENU key and then select the Call History menu Call History Missed Calls Phone Settings Received Calls 2 Select the required menu option using the A and Navigation keys e Missed Calls displays a lists of calls that were not answered e Received Calls displays a list of the most recently answered numbers e Dialed Numbers displays a list of the most recently dialed numbers 3 Press the ENTER key a list of numbers or contacts are displayed 4 John Smith 2 sue Lee Version 1 4 41 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 7a um wi AudioCodes 310HD IP Phone 4 Select a logged entry using the F and T Navigation keys and then press the ENTER key the following screen appears Dial Detall 5 Select one of the following options using the F 1 and Y Navigation keys and then press the ENTER key e Dial dials the number of the selected call entry e Detail displays details of the call entry phone number caller ID and date and time of call e Save saves the related information about the call entry in the personal directory refer to Section 4 1 on page 23 The call history lists are stored from the newest to oldest entries The maximum number of entries for each call history type is 200 Once this maximum is attained the oldest entry is deleted and replaced with the new entry The call history lists a
12. to make the call User s Manual 38 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 5 Basic Phone Operations 5 2 3 Dialing Logged History Calls The phone logs all calls missed received and dialled You can easily dial a logged call as described in the procedure below Todial a logged call 1 From the idle screen press the MENU key and then select the Call History menu Call History Missed Calls Phone Settings Received Calls 2 Select the Missed Calls Received Calls or Dialed Numbers option using the F 1 and Y Navigation keys and then press the ENTER key a list of numbers or contacts are displayed 1 John Smith 2 Sue Lee 3 Select a logged call entry using the F 1 and Y Navigation keys and then press the ENTER key the following screen appears Dial Detail 4 Select the Dial option using the F and T Navigation keys and then press the ENTER key to dial the number Version 1 4 39 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 5 3 Answering Calls The phone indicates an incoming call by the following B Screen displays the caller s ID and the Calling notification m Phone rings ringing tone m System Status LED flashes red Caller Contact Name or Phone Number Calling Indication Callin
13. AudioCodes 300HD Series of High Definition IP Phones C HD VoIP 310HD IP Phone User s Manual 310HD IP Phone Version 1 4 0 f 3 AudioCodes DPD voir Connecting Networks Sounds Better VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 User s Manual Contents Table of Contents EE UU eio 9 E ide itn 1 a Om ee ee a eee ee 11 2 1 Unpacking the Package Contents ainaaaaaaaaaaaaaaasaaaaaanaaaaaauaanaanuanuaanaanaaauaanaanaaanaana 11 c FRONDE DESO TOI a d eM EP wc aH aM MEM MENU eee 12 P MEM FE E Se RETE IRA OT eRe ERE TO OR Te ST RON eR ROOT SOT SOO eR NY Pe ae R 12 ee aries arse pee eee retin dn lw anes 14 2 3 Cabling the Phone aanaaaaaiaaaaaanaaaaaanaanuaauaauaaaaaanaaunanaaanaanaanunannaanaannanuaanaannaanaanaanaaana 15 EM UI FRO r A EE ARK S A ANUM S LAN AKA EEEE NR NAR IU 16 ZA Placing ihe Phone 00 8 DESK 1 sssisecndkpvak nnbenna i aja anni a R RRR 16 24 1 1 PROUT Me Prones 8 0 RED UU MM 16 2A UI ela Me VIa T m 17 3 Getting Started with the Phone s User Interface 19 44 Abaso ie DD SOO assess inia ape bt cee ee ble Eat Ee Esq MN armed 19 On Pe bi Lo becpT RN EI EERE MENFE A a F 19 3 3 Entering Numbers Letters and Symbols aiaanzaaaaaaaaaaaaaaanaanaaanaanaanaaanaanaanua
14. Call Waiting The following screen is displayed Disable kEnable 2 Select one of the following options using the A and T Navigation keys e Disable disables call waiting e Enable enables call waiting An asterisk appears alongside the selected option 3 Press the ENTER key to assign the selection a confirmation message is displayed Save Settings Yes No 4 Select the Yes option using the E and lis Navigation keys to save your settings or No to discard your settings and then press the ENTER key Version 1 4 31 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 4 5 Defining Call Forwarding The Call Forward feature allows you to automatically redirect an incoming call to another phone number upon a user defined condition e g when your line is busy The configuration of the call forward feature is performed in two stages The first stage is the actual call forward setup the second stage is the activation gt Toconfigure call forwarding 1 Press the FORWARD key the following appears Switch Type 2 Enable call forwarding a Select the Switch option using the F 1 and Y Navigation keys and then press the ENTER key the following appears Disable Enable b Select one of the following options using the F 1 and Y Navigation keys Disable disables call forwarding
15. Dial B Press the DIRECTORY key The Directory screen is displayed below View Search This screen contains the following options e View to view contacts refer to Section 4 1 5 on page 26 e Search to search contacts refer to Section 4 1 6 on page 26 e New to add a contact refer to Section 4 1 2 on page 24 Version 1 4 23 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 P UB ca AudioCodes 310HD IP Phone 4 1 2 Adding Contacts The procedure below describes how to add a new contact to the phone directory gt Toadda contact to the phone directory 1 Access the Directory screen 2 Select the New option using the F 1 and Y Navigation keys and then press the ENTER key Search Mew 3 Define the contact s name a Select the Name field and then press the ENTER key b Enter the name of the new contact using the phone s keypad as described in Section 3 3 on page 20 Contact Name John Sm c Press the ENTER key 4 Define the contacts phone number You can assign a phone number for Office Home Mobile User Define 1 or User Define 2 a Select the required number field using the F 1 and Y Navigation keys and then enter the number of the new contact using the phone s keypad Home Number 202 b Pressthe ENTER key 5 Select the Save option using the A and Navigation keys and then press the ENTER key the
16. ER key the Search Contact screen appears View Search Contact Search jo User s Manual Enter the first letter or first letters of the contacts name and then press the ENTER key if located the contact name is displayed John Smith 26 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 4 Customizing Your Phone 4 Press the ENTER key to display a list of options e Dial to dial the contact refer to Section 6 1 on page 43 e Detail displays the contact s details such as phone numbers e Edit to modify the contacts details refer to Section 4 1 3 e Delete to remove the contact from the directory refer to Section 4 1 4 4 2 Configuring Speed Dialing Speed dialing allows you to quickly place a call by simply pressing a speed dial key that has been assigned with a phone number You can assign up to 10 speed dial numbers You can either assign a contact in your directory to a speed dial key or manually assign a phone number to a speed dial key For placing calls using speed dial keys refer to Section 6 2 on page 44 4 2 1 Assigning Speed Dials Your phone s speed dial keys are labeled M1 to M10 To assign these keys a phone number follow the procedure below gt To assign a phone number to a speed dial key 1 From the idle screen press the MENU key select the Phone Settings menu and then select the Speed Dial submenu
17. Saving Contact message is displayed indicating that the new contact is saved in the directory 4 1 3 Editing Contacts You can edit contacts in the phone directory as described in the procedure below gt Toedit a contact 1 Access the Directory screen 2 Search for the directory contact that you want to edit and then press the ENTER key refer to Section 4 1 5 3 Select the Edit option using the F 1 and Y Navigation keys and then press the ENTER User s Manual 24 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 4 Customizing Your Phone key the phone category list is displayed 4 Select the required phone category using the F 1 and Y Navigation keys and then press the ENTER key the phone number is displayed Home Number 202 5 Modify the number as required using the E and je Navigation keys and then press the ENTER key 6 Select the Save option using the F 1 and Y Navigation keys and then press the ENTER key the Saving Contact message is displayed indicating that the modified contact is saved 4 1 4 Deleting Contacts You can remove contacts from the phone directory as described in the procedure below gt To delete a contact 1 Access the Directory screen 2 Search for the directory contact that you want to delete refer to Section 4 1 5 and then press the ENTER key Edit Delete
18. ber Sue Lee When the called party answers the Connected message is displayed as shown below Connnected Sue Lee Note For advanced dialing you can use the phone directory refer to Section 6 1 on page 43 or speed dial keys refer to Section 6 2 on page 44 Version 1 4 37 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone gt To end dialing of a call before the call is answered m Press the SPEAKER key 5 2 1 Dialing with the Keypad You can make calls by dialing the number directly from the phone s keypad gt To make a call using the keypad 1 Enter the telephone number using the alphanumerical keypad 2 Once you have completed entering the number you can then dial the number by performing one of the following e Pressing the pound key e Waiting a few seconds without pressing anything the phone dials the number automatically 5 2 2 Redialing Numbers You can redial a number that was previously dialled gt Toredial a number 1 Press the REDIAL key the screen displays a list of recently dialled calls 1 3311436 2 Sue Lee 2 Select the number that you want to dial using the F 1 and Y Navigation keys and then press the ENTER key the following screen appears Dial Detail 3 Select the Dial option using the F 1 and Y Navigation keys and then press the ENTER key
19. dio Devices You can use one of the following audio devices on the phone for speaking and listening B Handset Simply lift the handset off the cradle to answer or make a call H Hands free modes e Speakerphone The speaker can be activated during a call and when making a call by one of the following SPEAKER key Press the SPEAKER key To terminate the call press the SPEAKER key again Keypad When the phone s handset is on hook and you want to dial a number press the required digits This activates the speakerphone e Headset While talking on the phone you can relay audio to a connected headset Press the HEADSET key to enable the headset function To terminate the call press the HEADSET key again During a call you can easily change the currently used audio device B Changing from speakerphone or headset to handset Simply pick up the handset The speakerphone headset is automatically disabled m Changing from handset to speakerphone or headset While the handset is off hook press the SPEAKER HEADSET key and then return the handset to the cradle The speakerphone headset is activate 5 2 Making Calls The phone offers a variety of ways that you can make a call When you dial a number and the phone calls the party the screen displays Calling and the called partys phone number or contact name if listed in the phone directory as shown below Calling Indication Calling Called Party Contact Name or Phone Num
20. ed is spelled out in full when first used and only Industry standard terms are used throughout this manual The symbol Ox indicates hexadecimal notation Related Documentation Document Name 300HD IP Phone Release Notes 310HD IP Phone Quick Guide 310HD IP Phone Administrator s Manual Regulatory Information The Compliancy and Regulatory Information can be viewed at http www audiocodes com downloads Version 1 4 7 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone Reader s Notes User s Manual 8 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 1 Introduction 1 Introduction AudioCodes 310HD IP Phone is based on AudioCodes proprietary High Definition HD voice technology providing clarity and a rich audio experience for its Voice over IP VoIP calls The 310HD IP Phone is a fully featured telephone that provides voice communication over an IP network allowing you to place and receive phone calls put calls on hold transfer calls make conference calls and so on The 310HD IP Phone provides an easy to use menu driven LCD screen for setting up and operating the phone Read this manual carefully to learn how to operate this product and take advantage of its features Version 1 4 9 July 2010 VolPon www voipon co uk sales voipon co uk Tel
21. ess the ENTER key the phone automatically dials the contact s number and attempts to place the call as shown below Calling John Smith 6 2 Placing Calls with Speed Dialing You can use the Speed Dial keys located on the right side of the phone to quickly dial a configured speed dial number For configuring speed dials refer to Section 4 2 on page 27 Tomake a call using speed dialing B Pressthe required Speed Dial Memory key M1 M10 the phone automatically dials the speed dial contact s number Calling John Smith Note f you press a speed dial key that has not been assigned a phone number the phone displays a screen allowing you to assign a number to the specific speed dial key 6 3 Placing a Call On Hold You can place a call on hold This is typically used to answer a second incoming call or to make another call To place a call on hold 1 During an established call press the HOLD key the call is put on hold and a dial tone is heard 2 To resume conversation press the HOLD key again User s Manual 44 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 6 Advanced Phone Operations 6 4 Making Simultaneous Calls Your phone allows you to make up to two calls on the same line This is achieved by placing the first call on hold before making the second call gt Tomake multiple calls 1 Make the first cal
22. f the AC power adapter to the phone s power socket labeled DC 12V Connect the two prong AC adapter directly to the electrical wall outlet The phone s LEDs light red to indicate that the phone is connected to power If the LAN to which the phone is connected supports Power over Ethernet PoE no AC adapter is needed the phone draws power from the Ethernet network Version 1 4 Figure 2 3 Cabling the IP Phone 1 I zb OMA P 3 E Lf LL 15 L L July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra AudioCodes 310HD IP Phone 2 4 Mounting the Phone The phone can be mounted in one of the following ways Desktop mounting refer to Section 2 4 1 below H Wall mounting refer to Section 2 4 2 on page 17 2 4 1 Placing the Phone on a Desk This section describes the procedures for placing the phone on a desk or flat surface and routing the phone s cables 1 To place the phone on a desk Position the phone bracket so that the brackets attachment tabs are aligned with the lower set of attachment slots on the underside of the phone Insert the tabs into the attachment slots and slide the bracket up to secure the bracket Place the phone on the desk When the phone bracket is correctly positioned the Display screen face towards you If the Display screen faces away from you the phone bracket is positioned for mountin
23. finition IP Phones C HD VoIP 310HD IP Phone User s Manual 310HD IP Phone Version 1 4 0 wl AudioCodes www audiocodes com VA K VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
24. g John Smith You can answer a Call by performing one of the following H Handset Picking up the handset B Headset Pressing the HEADSET key B Speaker Pressing the SPEAKER key When you answer the call the Connected message is displayed Connected John Smith 5 4 Ending Established Calls Depending on the audio device used during the call you can end an established call by performing one of the following B Handset Return handset to cradle m Headset Press the HEADSET key m Speaker Press the SPEAKER key User s Manual 40 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 5 Basic Phone Operations 5 5 Viewing Call History Your phone stores logged missed received and dialed calls In idle display the phone indicates missed calls by displaying the Missed Call notification with the number of missed calls as shown below Wednesday 20 56 Missed Call Notification 1 Missed Call gt Toeasily view missed calls from the idle display If the Missed Call notification is displayed press the ENTER key For a description of handling missed calls see the procedure below for viewing all types of logged calls Note After you view the details of missed calls the Missed Call notification no longer appears on the screen and appears again only at another missed call event gt To view logged calls 1 From the
25. g e Press the ENTER key Press the right E Navigation key 4 To navigate to subsequent menu levels if exist repeat steps 2 through 3 5 To cancel your selection and move up to the previous menu level press the left Navigation key 3 3 Entering Numbers Letters and Symbols The phone s alphanumeric keypad allows you to enter numbers letters and symbols This is required when configuring various elements for example IP addresses contact names etc Some keys allow you to enter numbers and symbols while other keys allow you to enter numbers and letters When dialing numbers directly from the keypad only numbers as printed on the keys are activated Some parameters determine which character set is used when a key is pressed For example pressing a key when entering a Contact Name into the Directory prioritizes letters over numbers Whereas pressing a key when entering a Contact Number in the Directory prioritizes numbers of letters gt Toenter alphabetical characters and numbers B Press the required alphanumeric key For letters successive presses on the key displays the next letter pertaining to the key To enter upper case letters keep pressing the key until the letter appears in upper case Figure 3 3 Entering Letters Contact Mame Entering Name Jo gt To enter symbols and numerals Press the 1 key to enter a symbol Each successive press of the key enters a different symbol e at symbol e
26. g the phone on a wall Detach the bracket from the phone and reattach the bracket using the alternate attachment slots 2 4 1 1 Routing the Phones Cables The phone provides grooves for routing the LAN PC and AC power cables to ensure uninterrupted connections 1 2 3 4 User s Manual To route the phone s LAN and PC cables Plug the PC cable in the PC port Insert the PC cable in the allotted slot on the bracket Plug the LAN cable in the LAN port Insert the LAN cord in the allotted slot on the bracket To route the phone s power adapter cord Plug the adapter into the power jack Insert the power cord in the allotted slots of the bracket Plug the AC power adapter into the power outlet 16 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 2 Hardware Setup 2 4 2 Wall Mounting the Phone You can mount the phone on a wall or wall plate You need two screws not supplied to fit the keyhole slots gt To wall mount the phone 1 Onthe wall or a wall plate drill two holes with a distance of 3 15 16 inches 100 mm apart 2 Thread a screw into each hole with each head extending about 3 16 inch 5 mm from the wall or wall plate Figure 2 4 Wall Mounting Dimensions he 35 16 3 Connect the AC power adapter LAN and PC cords and route them to go under the bracket 4 Position the phone bracket so that t
27. he attachment tabs are aligned with the upper set of attachment slots on the underside of the phone 5 Insert the tabs into the attachment slots and slide the bracket up to secure the bracket 6 Place the phone on the wall When the phone bracket is correctly positioned the Display screen face towards you 7 Ifthe Display screen faces toward the floor the phone bracket is positioned for placing the phone on a desk Detach the bracket from the phone and reattach the bracket using the alternate attachment slots 8 Align the phone s keyhole slots with the screws and slide the phone downward to secure it Figure 2 5 Wall Mounting the Phone Version 1 4 17 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone Reader s Notes User s Manual 18 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 3 Getting Started with the Phone s User Interface 3 Getting Started with the Phone s User Interface The 310HD IP Phone provides an LCD based user interface screen providing an intuitive menu driven user interface for configuration and viewing various call information This section provides an overview on using the phone s screen 3 1 Areas of the LCD Screen The main areas of the phone s LCD screen in idle display i e no current calls and menu not accessed are s
28. hown in the figure below Figure 3 1 Display Screen Day of Week Thursday Current Time Current Date 08 Jul Current Y ear 3 2 Accessing Menus The phone s menus are used for configuring the phone e g adding contacts to the phone directory and for viewing various information e g missed calls The phone s main menu is accessed using the MENU key Drilling down to submenus is done by using the Navigation keys to select the required menu and then pressing the ENTER key Figure 3 2 Accessing Menus on Display Screen MENU Key and Navigation Keys Hierarchical Structure of Menu List M zm Missed Calls Received Calls CV Dialed Calls fase Phone Settings MENU ENTER ba Directory C 2 C D t Speed Dial eret Ring Tone Call Waiting Aem Call Forward hann Do Not Disturb Date and Time Administration L Network Status Version Note The Administration menu is intended for system administrators only and is password protected For detailed information regarding this menu refer to the Administrator s Manual Version 1 4 19 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wt AudioCodes 310HD IP Phone gt To access menus 1 Press the MENU key 2 Scroll through the main menu list to the required menu using the F 1 and Y Navigation keys 3 To select a menu perform one of the followin
29. iew of IP Phone uanaaanaaaananaaaaaaaaanaaaanunanananannnnanunannnnnnnannnnnannnnnannnannnannnannannananaaannaaannaaan 14 mii Caumo Te F udo TIT TES 15 Figure 2 4 Wall MOUNINO DIMENSIONS TIT UI Tm 17 Figure 2 9 Wal Mounung CN 8 TT iriad k jasa r k S k a adara Haar Hj 17 POUS a u d PNE T orm 19 Figure 3 2 Accessing Menus on Display Screen aanaaaiaaaaaaaaannaaananaaannnnananunannnannnnnananannanuannnnanannnnannnaan 19 MOWE So a 1 VR 20 POUE SA ENON sill A e ITI Tm 21 Version 1 4 9 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone List of Tables Table 2 1 IP Phone s Font View Descriptions aanaaaaaaaanaaanaanannnnanannnnanuaannannannannnnannaanaannnananaanananaaananaa 13 Table 2 2 IP Phone s Rear View Descriptions a aaanaaaaaaaaaaaanaanaaannanaannnannannnnnnnnnannnnannaanaannaananannaananannanaa 14 Table 3 1 In Progress Operational Messages Displayed on LCD Screen aainaaaaaaaaaaaaaaaaaaaaaaaaaaaanaaan 22 User s Manual 6 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual Notices Notice This manual provides a description for operating the 310HD IP Phone Information contained in this document is believed to be accurate and reliable at the time of pr
30. inting However due to ongoing product improvements and revisions AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions Updates to this document and other documents can be viewed by registered customers at http www audiocodes com downloads Copyright 2010 AudioCodes Ltd All rights reserved This document is subject to change without notice Date Published July 26 2010 Trademarks AudioCodes AC AudioCoded Ardito CTI2 CTP CTI Squared HD VoIP HD VoIP Sounds Better InTouch IPmedia Mediant MediaPack NetCoder Netrake Nuera Open Solutions Network OSN Stretto TrunkPack VMAS VoicePacketizer VolPerfect VolPerfectHD What s Inside Matters Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste Please contact your local recycling authority for disposal of this product Customer Support Customer technical support and service are provided by AudioCodes Distributors Partners and Resellers from whom the product was purchased For Customer support for products purchased directly from AudioCodes contact support audiocodes com Abbreviations and Terminology Each abbreviation unless widely us
31. isturb Phone Settings Date and Time The following appears 1 Date 2 Time 2 Select the Date option using the F and T Navigation keys Date yyyy mm dd 2010 07 04 3 Edit the date in the format YYYYMMDD Use the i and m Navigation keys to move between year month and day Use the F 1 and Y Navigation keys to change their values User s Manual 34 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 4 Customizing Your Phone 4 Press the ENTER key to save the date settings you are returned to the previous menu 1 Date 2 Time 5 Select the Time option using the F 1 and Y Navigation keys and then press the ENTER key Time hh mm 19 04 6 Edit the time in the format hh mm Use the gl and e Navigation keys to move between digits Use the F and T Navigation keys to change their values T Press the ENTER key to save the time settings Version 1 4 35 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone Reader s Notes User s Manual 36 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 5 Basic Phone Operations 5 Basic Phone Operations This chapter describes the phone s basic calling operations 5 1 Using the Phone s Au
32. ivated the call transfer H Semi attended transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call In other words the call is transferred before you establish a call with the called party gt Totransfer a call While a call is in progress press the TRANSFER or HOLD key the phone prompts you for a phone number 2 Dial the number to where you want to transfer the call the phone calls the number Calling John Smith User s Manual 46 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 6 Advanced Phone Operations 3 Transfer the call e Semi Attended Transfer While the called party is ringing i e before call is answered press the TRANSFER key e Attended Transfer Wait until the call is answered if necessary speak to the called party and then press the TRANSFER key The Transferring message is displayed indicating that the phone is currently transferring the call Transferring Once the call is transferred the phone returns to idle state Version 1 4 47 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 6 7 Muting Calls The phone allows you to mute the phone s microphone of the handset headset and speakerphone during a call so that the other pa
33. l Below shows an example of a call connected to contact Sue Lee Connnected Sue Lee 2 Press the Hold key the call is put on hold and the phone prompts you to enter the phone number of the second call 3 Enter the number of the second call and then press the key to dial the phone calls the second number Calling John Smith When the second party answers the following is displayed Connected John Smith 4 To toggle between the calls press the HOLD key Version 1 4 45 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 AudioCodes 310HD IP Phone 65 Hosting Three Way Conference Calls You can make a three way conference call between your phone and two other called parties gt To make a three way conference call 1 Make a call to the first participant of the conference call 2 Put the first call on hold by pressing the HOLD key 3 Make a call to the second call participant 4 When the second call party answers press the CONFERENCE key a conference call with all parties is established To end the three way conference call hang up the phone 6 6 Transferring Calls You can transfer a call to another party using one of the following methods H Attended transfer The call parties are connected to each other only after you have 1 established a call between yourself and the party to where you want to transfer the call and then 2 act
34. nuaanaanuana 20 SX ER cau i OPPETO 22 4 Cust mizing Tour acter ete 23 4 1 Managing Your Personal Phone Directory aaaaaaaaaaaaiaa aasaasaasaasaasaanaanaanaanannaananaana 23 ALI PS Me EB MR M 23 te e nila p il E N 24 Sis E S E a dapib cta Sa SJ RU Ak a ORAE Ea EU idein UM HD K Ok S SR AA K SNA A H H A QR nA Mf 24 uU GETT Ua TEA HO N Ain 25 EIER roS ain mRURRESR 26 UI TE Ae mem 26 B CONI SEEDS LHSUHEu eebw FEUDUM PAP Mette II etme str re URDU n te Nr nner res 2f 42 1 Assigning Speed Dials pen 27 da2 BOMM Spend Da cT E Ree E A AE aA sn 28 42 3 Deleting Speed Dials TC RE srr ren eer er 29 Bod Soloeta Mina Miei TEE C ee 30 5 AEG e iR Ricco tmtEe 31 Ao Beinn Lal alec lio ING eee ee eee eee ane meet eee eRe Cenr Erne trees eer mM M Ind Man ed 32 4 0 AcNangbDemot Eaters cresantesineneareniaciecorsieistiatissavemaianinacisanenmotnisaiaa 34 4 7 Defining Date and TiMe aa aaaaaaaaaaaanaananannanannnnnannannannnnnaannannannnannannnnnnannanunanaanaanaaa 34 5 Basic Phone Operations aaaaaaaaaaaaaaaaann nnnunnunnnnunnununnnnnnnnnnunnnnununnununnunnnnnnnnnunnununnna 37 5 1 Using the Phone s Audio Devices aanaaaaaaaaaaananaannannanuanaanannaanannannannannanuannanaanaana 37 S II E A coit RU SQUE CRIMES EE E eae 37 521 Jang win iNe i 114 2ssemd
35. oming calls forwarded and then press the ENTER key you are returned to the previous menu Destination Start 5 To activate call forwarding select the Start option and then press the ENTER key the following appears indicating the phone number to where calls are forwarded Forward 202 Tostop call forwarding Press the FORWARD key Version 1 4 33 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra AudioCodes 310HD IP Phone 4 6 Activating Do Not Disturb The Do Not Disturb feature allows you to prevent the phone from ringing and receiving incoming calls When Do Not Disturb is activated and someone calls your phone the caller hears a busy tone gt To activate Do Not Disturb m Press the DND key the Do Not Disturb message is displayed on the screen Wednesday 20 46 Do Not Disturb gt To deactivate Do Not Disturb H Press the DND key the Do Not Disturb message no longer appears on the screen 4 7 Defining Date and Time You can set the date and time By default the phone retrieves the date and time from a Network Time Protocol NTP server over the Internet Therefore before setting the date and time check with your system administrator gt To manually define the date and time 1 From the idle screen press the MENU key select the Phone Settings menu and then select the Date and Time submenu Call History Do Not D
36. re saved on a daily base In case of a power outage some of the received information may be lost User s Manual 42 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 6 Advanced Phone Operations 6 Advanced Phone Operations This chapter describes advanced calling features offered by your phone 6 1 Calling Phone Directory Contacts You can make calls to contacts that are listed in the phone s directory gt To dial a phone directory contact 1 Access the phone directory by performing one of the following e From the idle screen press the MENU key select the Phone Settings menu and then select the Directory submenu Call History Directory Phone Settings Speed Dial e Press the DIRECTORY key The following screen appears View Search 2 Search for the contact that you want to call refer to Section 4 1 5 the contact is displayed John Smith Sue Lee 3 Press the ENTER key select the Dial option using the F and T Navigation keys and then press the ENTER key again the contacts phone numbers are listed according to category i e Office Home Mobile User Define 1 or User Define 2 Office 3311436 Version 1 4 43 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 4 Select the required number and then pr
37. rty cannot hear you While a call is muted you can still hear the other party but the other party cannot hear you Muting calls can also be used during conference calls gt To mute unmute a call 1 During a call press the MUTE key the call is muted and the Mute message is displayed 2 To resume the conversation press the MUTE key again the call is unmuted and the other party can now hear you Connnected Sue Lee User s Manual 48 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 User s Manual 6 Advanced Phone Operations 6 8 Retrieving Voice Mail Messages When you have at least one new message in your voice mail box the System Red LED is lit This is typically referred to as message waiting indication MWI gt Tolisten to voice mail messages B Press the VOICE MAIL key the phone dials your voice mail box Follow the instructions of your voice mail provider as required V M Number If the voice mail box phone number has not been configured by your system administrator then after pressing the VOICE MAIL key enter the mail box phone number and then press the ENTER key The phone attempts to register to the voice mail server Press the VOICE MAIL key again to listen to voice messages Version 1 4 49 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 AudioCodes 300HD Series of High De
38. the left Navigation key to return to the previous screen 3 Enter a new number and then press the ENTER key to save your settings User s Manual 28 Document LTRT 24701 VolPon www voipon co uk sales voipon co uk Tel 44 011245 808195 Fax 44 0 1245 808299 User s Manual 4 Customizing Your Phone 4 2 3 Deleting Speed Dials The procedure below describes how to delete an existing speed dial gt To delete a speed dial 1 Access the Speed Dial submenu to view the list of speed dials 2 Select a speed dial using the F 1 and Y Navigation keys that you want to delete and then press the ENTER key the following screen appears Memory key 1 Note If you decide that you don t want to delete the speed dial press the E left Navigation key to return to the previous screen 3 Press the ENTER key the speed dial number is deleted and N A is displayed instead of the number as shown below Version 1 4 29 July 2010 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ra um wi AudioCodes 310HD IP Phone 4 3 Selecting a Ring Tone You can select a ring tone for your phone for indicating incoming calls gt To select a ring tone 1 From the idle screen press the MENU key select the Phone Settings menu and then select the Ring Tone submenu Call History Speed Dial Phone Settings Ring Tone User s Manual A list of ring tones are displayed
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