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User Manual - Cheap IP Phones

1. Output when US Date Format setting is Date Input On Off March 5 1980 5 3 80 or 3 5 1980 3 5 80 5 3 80 March 12 1980 12 3 80 or 3 12 1980 3 12 80 12 3 80 October 5 1980 5 10 80 or 10 5 1980 10 5 80 5 10 80 October 12 1980 12 10 80 or 10 12 1980 10 12 80 12 10 80 Favorite Tick box to add entry to Favorites list 2 Click on Add Edit to save new entry to directory Editing an entry When you open an existing entry the current information is displayed in the text fields of Add or Edit Entry and two additional buttons Add Sub and Change are available Editing Name Number om Outgoing Identity Edit Delete Jane Smith 9175554126 None Active 7 p John Miller 2 fixed 91755542350 None Active d d private 9175557018 WIP Active r A 38 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Directories If single entry click on in the entry s line o If there is more than one number associated with a name Click on in the name s line if you wish to edit add the first or last name of the date of birth and the data in the blue area applicable to the master record Click on ina phone number s line if you wish to edit the subentry s data phone number number amp contact type outgoing identity and any blue area data applicable to this subentry only o Make changes as necessary and click on Change Adding additional p
2. Fig 2 62 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings Customizing the phone settings See The phone s web interface on page 29 on how to open the phone s web interface and on the mechanics of navigating in the windows and changing the settings See User mode administrator mode on page 32 for an explanation of administrator and user mode Any changes you make will not take effect until you press Apply and Save Changes will be lost if you open another page of the web interface without first pressing Apply Save If you have access to administrator mode but do not consider yourself to be an expert on SIP and SIP phones we recommend that you do not change any of the technical settings since this may adversely affect the phone s performance or put it out of order altogether If you want more information on a web interface setting click on the radio button with the question mark that you see to the right of each item It links to a page on snom s Wiki with detailed information about that particular item On customizing the function key settings see the chapter Configuring the function keys on page 57 Note Any changes you make on the web interface will not take effect until you click on Apply and Save Changes will be lost if you open another page or tab of the web interface or if you close the web interface without fir
3. Press 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding Press 1 Forward All 2 When Busy 3 On Timeout Press 2 Target 2 Target 2 Target Type phone number phone number phone number Press V v Press 3 Time Type number of seconds Press A Press 1 D Activate 1 Ll Activate 1 a Activate The setting will change to 1 L3 Activate indicating that call forwarding is now active Press X for two seconds to return to the idle screen The status line and the status info screen will indicate that call forwarding is turned on and what number calls will be forwarded to Note Forwarding when busy and after timeout are indicated in the status bar which can display only one message at atime When both are active at the same time only Forward when busy will be displayed If there are other status messages with a higher priority than Forward when Busy e g firmware update available reboot required waiting for call completion etc they will take precedence over the call forwarding indication Press to show status information with all current status messages including call forwarding Forwarding all calls Forwarding when busy or after timeout Dr 33 173 Forward when Busy 1 16 46 t Forward after Timeout 153 Forward when Busy 157 let Turning on forwarding of all calls with a programmed function key If the function key is not available when the display is
4. 1 2 3 4 6 Preferences Call Features Identity Network 1 1 1 Outgoing 1 1 1 Time Zone Call Forwarding Identity IP Setting System Info Status Info 2 1 2 2 2 2 Tone Scheme Forward all Reregister Webserver User Mode System Info 2 Forward 3 1 3 when busy Edit Webserver Type Reboot 4 3 4 2 4 Language Fwd after timeout Koo 0 ii HTTP Admin Reset Values 5 Logoff all 5 Display 1 Contrast 2 Backlight 2 Outgoing Calls 1 6 Auto Dial Call Voicemail 2 Number Guessing 3 HTTP Password 3 VLAN 1 VLAN ID 0 4095 2 VLAN Priority CORA 3 Reset VLAN 5 Change PIN 6 Vision In user mode Call Completion 4 Hide own outgoing ID 3 J 4 J Incoming Calls i Reject anonymous Call Waiting 3 Auto Answer Indication Auto Answer Type System Info Status Info 2 Administrator Mode 3 Reboot 4 Change PIN 2 System Info The submenus and the settings shaded black and gray are not available when the phone is running in user mode The factory setting is administrator mode For more information on user administrator modes see User mode administrator mode on page 32 Item 6 in the Maintenance submenu Vision Is visible only when a snom Vision is paired with the phone or when there is a snom Vision in the network available for pairing www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 71
5. VolP phones on code do VoiP phones eng en SS 2000 2012 snom AG Off Code amp 2000 2012 snom AG Device Feature Key Synchronisation on off Busy Oon off ka Prioritise PBX number lookup Gon oft Target K Go to Call Monitor on Activity ion Pott On Code Off Code _ _ Kl on Onhook on Gort Timeout Oen Gott Independent transfer on Onhook on Pott Timeout sec Transfer starcode picked up calls on PC off K i Target Block DND Oon off On Code rr Use Speaker Key to Dial on Mort Off Code ka Use Speaker Headset Key to Receive Calls on oft Cancel Key on Held Call Oon Gort D f a window contains several pages click on the tab at the top to open the page The font weight of the characters on the tab of the visible page is bold Configuration Identity 1 Logout Operation Login SIE NAT RIE Home SIP Identity Settings Directory Music on hold server ei Setup Send hold as inactive en Boff Preferences Alert Info URL 109 Speed Dial User picture URL O O K Function Keys is lL ee ie Any changes you make will not take effect until you click on Apply Changes will be lost if you open another page of the web interface or If you close the web interface without first clicking on Apply Note Whenever you click on Apply the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that h
6. Submitting system and settings information System information 1 Open the phone s web interface gt Status gt System Information 2 Copy the text under System Information into your forum posting or into the email if Support has asked you to contact them by email Make sure to delete the MAC address and the IP address if the posting or e mail can be read by the public 78 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Troubleshooting System information Open the phone s web interface gt Status gt Settings Make sure to delete private and or security relevant information like the MAC address public IP address etc Traces snom Support may ask you to submit a SIP Trace and or a PCAP Trace to help them analyze your problem Performing a SIP Trace 1 Open the phone s web interface gt Status gt SIP Trace Click on Clear to clear the page Recreate the error to be documented in the trace Click on Reload Copy the text and submit to Support in whatever form they requested you to use EE 2 Performing a PCAP Trace Open the phone s web interface gt Status gt PCAP Trace Click on Start to start recording network traffic Click on Stop to end recording Click on the here link to open the file download window and save the file rr 2 P Submit the file to Support in whatever way they requested you to use 79 www InternetVoi
7. 2 Outgoing Calls 2 Press 3 L Call Completion to change to 3 i Call Completion 3 Press X for 2 seconds to return to the idle screen On the web interface 1 Web interface gt Advanced gt Behavior gt Phone Behavior gt Call Completion 2 Click On 3 Click on Apply and Save Call waiting When you are in a call another incoming call will be announced visually by the symbol and acoustically by the sound of a double beep you will also see caller ID on screen if it is being transmitted Switch to visual or acoustic announcement only or turn call waiting off on the phone s web interface The default setting is on which means that calls are announced both acoustically and visually See Call waiting on page 51 on how to use this feature Connected Connected Single call waiting More than one call waiting 73 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings 1 Open Advanced gt Audio gt Call Waiting Indication 2 To turn call waiting off select off from the drop down menu Select visual only or ringer if you want waiting calls announced only by the phone ringing symbol or the double beep respectively 3 Click on Apply and Save Hide my caller ID With this setting your phone number will not be transmitted to any phones you call Please note that your call may not be accepted if the other phone i
8. Number guessing When you have typed the minimum number of characters you have specified for this function the phone will look for numbers containing that string of characters in its call lists and directories and if it finds matches show the number s on the display If the number proposed on the display is the one you wish to dial press V Fig A and B if not continue entering digits Fig OC Enter Humber 3175 5554 55518 Jane Smith 51784 Jane Smith lt 915551P84 gt James Miller lt 91 3 Fig A Fig B Fig C The default setting is off Changing the setting 1 Open Advanced gt Behavior tab gt Phone Behavior gt Number Guessing 2 Select the radio button on 3 Type the minimum number of digits in the text field of Number Guessing Minimum Length 4 Click on Apply and Save Speed dial You can use the numbers 0 to 30 and the special characters and to speed dial frequently and or long numbers without having to enter the complete phone number The numbers must be set on the phone s web interface first 1 Open Setup gt Speed Dial 2 Enter one phone number with any required prefixes area code country code operator auto attendant etc in the text field for each respective number or special character Note Type each phone number without spaces or punctuation between the digits For example You want to be able to speed dial the phone number 555 1784 in area code 917 by pressing
9. you may want to see more information on the display for example the number of an incoming call to that extension or line In our example key P4 will be programmed to show ongoing activity on monitored extensions or lines on the display Context Ty Number Short Text lave el tie e CS ve x line Ss 1771 GE me Si 25 lt sip 157 ser intern snom Sales Hotline 1 On the phone s web interface click on Function Keys in the menu on the left 2 Under Context of P4 select Active or one of the configured identities from the drop down list 3 Under Type of P4 select Key Event from the drop down list 4 Under Number of P4 select Monitor Calls from the drop down list 5 Click on Apply and Save Mute Volume Speaker Headset Press key P4 on the phone to show any ongoing activity on monitored extensions or lines on the display For example 153 157 indicates that extension 153 is calling extension 157 153 157 or 153 157 indicates that 153 is connected to 157 and that 153 is the caller 157 the callee 153 157 153 1 157 RS Ewe Monitored extension ringing Monitored extension busy 60 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Configuring the Function Keys Example 3 Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers you can also put the functionality o
10. 4 Block URL Dialing Oon Soft Action URL Settings U S date format mm dd on Voff Action URL Settings Challenge Response on Phone on Voff kd Advanced 24 Hour clock on off kA Advanced Type of Intercom Answering Handsfree e Certificates Show Clock on Ooff D Certificates Intercom Policy off v Softv re Update U S dialnumber format on Voff Softwere Update Show display name in Dialog Info lon Doff kd Status Use Flash Plugin Oon loff Status Disconnect on Hook ion Gort D I System Information Redundant Softkeys Oon Doff System Information Call join on Xfer 2 calls on Gort DI Log Show IVR digits during connected Oon loff Log AOC Amount Display off v EI SIP Trace ae for mass Calls on Uoff SIP Trace AOC Pulse Currency Is DNS Cache Active o Scrolling on Ooff AR DNS Cache AOC Cost Pulse Subscriptions Scroll step interval 400 L Subscriptions Bastiat Mccain Loglan Oon Got PCAP Trace Scroll step pause 4 PCAP Trace Allow incoming calls redirection through Memory Show identity index Oon Moff Memory programmable keys Gon Doff li Settings Thos aa SE on Gore Settings Automatic Redial on Busy Oon Mort Manual Advertisement Gon O off Manual Redial after sec fo Max bootup delay sec 0 Call Forwarding Handle Active Identity Mailbox only Oon Gor snom IA on Gott D snom Return to idle screen on offhook Yon Gort arget m Dial prompt on offhook
11. Product Product specifications Safety IEC 60950 1 2007 Certifications FCC Class B CE Mark Power over Ethernet IEEE 802 3af Class 1 if PoE is not available in your network you can use a power adapter not included in delivery which can be purchased separately PN 2203 Output voltage 5V DC at 1 0 A maximum Power output 5W Input voltage 100 240V 50 60 Hz Power consumption Approx 1 76 2 32 W when using PoE Input voltage 5V DC at 1 0 A maximum Connectors 1x LAN 1x PC RJ45 Handset amp Headset ADAC Ethernet 2x10 100 Mbps switch Disposal of the device This device is subject to European Directive 2002 96 EC and may not be disposed of with asd general household garbage Dvou do not know where you may dispose of the device at the end of its lifespan contact your municipality your local waste management provider or your seller Cleaning To clean the device use an anti static cloth Please avoid cleaning liquids as they might damage the surface or internal electronics of the device 9 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Notational Conventions N otational conventions Throughout this manual you will see the below listed symbols and notations indicating the action you need to take next Navigation key The arrows up down left and right A V P are used to navigate in in menus and lists Depending on the co
12. Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions 92 are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on
13. THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs lf you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found lt one line to give the program s name and a brief idea of what it does gt Copyright C lt year gt lt name of author gt This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple P
14. a conflicting setting on the web interface 31 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual User mode administrator mode Getting to Know Your Phone snom phones can be operated in administrator or user mode In administrator mode all settings are accessible and can be modified in user mode a number of settings are not accessible The factory default is administrator mode When the phone is running in user mode the administrator password Is required to revert to administrator mode The default administrator password is 0000 4 x zero We recommend that you change the password Note Do not forget to write the new password down and store It in a safe place without it a TFTP reset to factory values is necessary to return the phone to administrator mode If your phone is administered centrally user mode may be the rule Please check with your administrator User mode on the phone In user mode the Identity and Network menus and the setting Reset Values in the Maintenance menu are inaccessible See also Settings on page 27 User mode on the web interface In user mode some windows like Preferences are accessible while others are not The menu item Advanced is available but the settings normally found on the page are not In user mode the two pages look like this Preferences wee e i _ Logout Operation General Information Home Webinterfa
15. an extension that is reached via an IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt If you know which keys need to be pressed in which order in order to reach the desired extension the entire process can be automated and considerably speeded up The syntax for the Number text field entry is lt phone number gt dtmf lt n gt lt n gt etc The angle brackets lt gt including their content are placeholders for the variables that you must replace by the actual characters The comma represents a pause of one second and n represents any number key on the alphanumeric keypad Example The number to dial is 917 555 3814 When the connection has been established the caller will hear three prompts After the first prompt he must press key 1 after the second prompt he must press 3 and after the third prompt he must press 1 to reach the desired extension The entry in the Number text field must look like this 9175553814 dtmf 1 3 1 Usage When the phone is in idle mode press the key to dial the number As soon as the connection has been established the phone will automatically send the DIMF tones associated with the alphanumeric keys 1 3 and 1 with a one second pause between them If the function type IVR doesn t work on individual phones try Speed dial with the above description Key Event When this key type is selected a drop d
16. and Save If you have made other changes clicking on Apply and Save suffices Assigning ringtones to identities The phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody When an incoming call to an identity is ringing the phone will play the ringtone assigned to that identity unless it is a call from a VIP or a group with a distinctive ringer of their own Assigning ringtones to contact type VIP and group types See Directories on page 65 Note Ringers assigned to the contact type VIP and to any of the group types override the ringers assigned to identities For example if you have assigned Ringer 1 to one of the identities and Ringer 2 to the group Colleagues the phone will play Ringer 2 when a contact from the Colleagues group calls that identity If your ringtones don t seem to work as expected contact your administrator There may be an overriding setting on the PBX Selecting identity ringtones On the phone 1 Preferences gt 3 Ringer The identities are shown on the display o Select an identity with A V and press vV to hear the current ringtone for that identity o Selecting a different ringtone Press A V to navigate up and down the list The marked ringtone is played Press vV to select the currently marked ringtone for the currently selected identity o Press A 66 www InternetVoipPhone co uk sales in
17. call you need to change another default setting on the phones s web interface from Off to On Preferences gt Auto Answer gt Auto Answer Indication Call pick up from another extension You can pick up calls ringing on another extension for example when the other extension is busy or when the user is absent The prerequisites for this function are o It must be supported by the PBX o The extension whose calls you wish to pick up on your own extension must permit this function and you must both be using the same ID for this function Settings Phone s web interface gt Configuration Identity gt SIP gt Allow incoming extension monitoring on Phone s web interface gt Configuration Identity gt SIP gt Extension monitoring group ID Enter the ID into the textfield Please note The first character of the ID must not be a bracket o The extension to be monitored must be programmed onto one of the freely programmable function keys with LEDs See Configuring the function keys Example 1 Extension monitoring and call pick up on page 59 When these prerequisites are met the activities of the monitored extension are indicated by the LED of the function key e Blinking LED Incoming call ringing If the call is not answered press the key to pick it up e LED glowing steadily The monitored extension is busy in call dialing etc If you wish to know who ts calling or connected to the monitored extensions
18. can take one of the following actions Let it ring Reject it Press X The caller will hear a busy signal Reject the current call and place the caller on the Deny list of the phone s directory so that future calls from that number will not ring on your phone the caller will always hear the busy signal Firmware versions 8 7 2 and higher Press X for three seconds o Firmware versions below 8 7 2 If the Deny All feature is enabled on the phone the button Is available in the function key line when an incoming call is ringing Press the function key above it Enabling the feature Open the phone s web interface gt Advanced gt Behavior gt Phone Behavior gt Deny All Feature gt On Editing or deleting entries on the Deny list Open the phone s web interface gt Directory See Directories Adding editing entries on the web interface on page 37 for more information Do a blind transfer to another phone 1 Press _XFER 2 Enter the number you wish to transfer the incoming call to 3 Press to complete the transfer The incoming call will continue ringing at that number Automatically There are three options for rejecting incoming calls automatically or automatically or to have them forwarded automatically either always or under certain conditions Deny List Calls from phone numbers on this list will not ring on your phone callers will hear the busy signal For further information on placing phon
19. incoming calls will be forwarded to another extension or an external phone number After turning call forwarding on with this key the display will prompt you to enter or confirm change a previously entered forwarding number Help FW versions lower than 8 Phone s IP address MAC address and firmware version FW 8 and higher Phone s IP address and the URI to snom Wiki IP address MAC address and firmware version can be found in Settings gt 6 Information gt 2 System Information Hold Placing the active call on hold LDAP Directory Allows the user to look up a remote directory while dialing Once set this pressed key will open up the Direcory Search window If LDAP is setup corresponding matching entries as returned by the sever will be shown If LDAP is not used and and presence_lookup_number setting Is turned on the contact matches will be shown The default edit mode is alphanumeric in this state Logoff Identities Caution This option will delete all account settings Usage Mainly useful for call centers with frequently changing users Menu Calling up the settings menu of the phone Missed Calls Missed call history list Monitor Calls not available on When the phone has been programmed to monitor extensions and do allow call pickup a key can be mapped to show the list of monitored extensions and do call snom 300 pickup from the monitor FW v8 7 2 and higher The list will show only active
20. interface on page 29 on how to open the phone s web interface and on the mechanics of navigating in the windows and changing the settings See User mode administrator mode on page 32 for an explanation of administrator and user mode Any changes you make will not take effect until you press Apply and Save Changes will be lost if you open another page of the web interface without first pressing Apply Save Function keys on snom phones Every phone has a limited number of hard keys Phone users however have a myriad of different priorities and preferences when asked which functions they use most often and which functionalities they would like to access quickly snom has therefore designed the function keys to be programmable even the preprogrammed hard keys whose default function is printed on the casing The phone has four types of programmable function keys See At a glance on page 18 for an illustration Freely programmable function keys with LEDs P1 P5 All available functionalities including key events can be programmed onto them o Context This setting specifies which configured identity will be used when executing the functionality of the key You may want to use this feature when you have accounts with different providers or when you wish to present different identities to certain destinations For example If you have programmed key P5 to speed dial a specific number and you want to use configured ide
21. mode selection backspace directory access and redial Other key events can be programmed onto them Navigation confirmation and cancel keys Other key events can be programmed onto them Dedicated customizable function keys Other key events and a selected number of other functionalities can be programmed onto them Programming the function keys This chapter will show you a few examples for customizing function key settings to your needs and preferences First example Extension monitoring and call pickup via a freely programmable function key with LED Second example Monitoring calls on screen Third example Speed dialing with a freely programmable function key with LED Fourth example Turning forwarding of all calls on and off with a context sensitive programmable function key 58 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Configuring the Function Keys Example 1 Extension monitoring and call pick up This feature makes it possible to pick up a call ringing on another extension for example when the other extension is busy or when the user is absent The prerequisites for this function are o It must be supported by the PBX o The extension whose calls you wish to pick up on your own extension must permit this function and you must both be using the same ID for this function Settings Phone s web interface gt Configuration Identity gt SIP gt All
22. of digits the phone will propose numbers containing the typed string from the numbers saved on its call lists and in the directory When the desired number is on the display press Y to dial In the following example the minimum number of characters Is four Enter Humber 9175 5551 55519 Jane Smith 51784 Jane Smith lt 9175551P84 gt James Miller lt 31 ER Pool Pool Pool Fig A Fig B Fig C Accepting calls Using different audio devices Handset Pick up the handset Headset Press V or the blinking line key Speakerphone Press CO Automatically accepting calls The default setting is off Turning the function on On the phone s web interface gt Configuration Identity gt SIP tab gt Auto answer Click on the radio button On With this setting your phone will automatically accept incoming calls when the phone is idle If your are using Firmware version 8 7 2 and higher calls will be accepted on speakerphone press the headset key if you want them to go to the headset 45 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Firmware version 8 7 1 and lower Open the phone s web interface to the page Preferences gt Auto Answer gt Type of Answering and select Handsfree speakerphone or Headset from the drop down menu If you want to be alerted acoustically by a single long beep whenever the phone accepts an incoming
23. of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or Cl Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the
24. on Add Sub The directory now contains Jane Smith s landline number and John Miller s mobile phone number 39 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Directories Contact Name Number Dutgoing Identity Edit Delete Jane Smith Sr sip 9175554128 None Active fimed 9175554129 None Active d John Miller AE fixed 9175554230 None Active private 9175557018 VIP Active d cell 9175554231 None Active y DN Deleting entry on web interface Click on in the line of the master record to delete the name and all associated phone numbers Click on in the line of a phone number subentry to delete that subentry while keeping the master record and any other subentries Dialing from phone directory To dial click on 7 in the line of the phone number Deleting whole directory Warning Clicking on this button deletes the entire directory irretrievably Importing Exporting Directory Please note Files to be imported must be in UTF 8 unicode format in order to display special characters properly To load a phone book from a file click on the Browse button in the Import Directory CSV window of the page Select the CSV file from the storage medium For more information see our Wiki at http wiki snom com Web Interface V7 Directory External directories Provided by your network your VoIP provider or another external sour
25. returning to previous screen returning to previous screen Accepting calls on speakerphone Terminating calls on speakerphone gt v X 2 and in headset mode and in headset amp handset modes _ From idle screen Redial Turning off call LED after missed call From idle screen Selecting In other contexts Navigate up down identity for outgoing calls From idle screen Received calls From idle screen P Missed calls In other contexts Navigate space left In other contexts P Navigate space right Audio control keys Adjusting the volume of the ringer when the phone is idle or ringing of the handset casing loudspeaker when in a call Keys with LEDs LED lights up when function is activated Muting and unmuting the microphone CO Toggling between handsfree and handset mode Press to dial number and accept calls on speaker phone Headset mode on off 19 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone LED indicators Call indicator The bright red LEDs situated around the upper right corner of the phone indicate incoming ongoing held and missed calls They will be Blinking rapidly when a call is coming in Glowing steadily when dialing when in a call and when a call is on hold Blinking slowly when there was a missed call gt Press X if you wish to turn the LEDs off without viewing t
26. the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License Cl H the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms
27. the key In conventional notation you might write the number down as 917 555 1784 In the speed dial table type 9175551784 into the text field of the number 1 If you want to add a name or other data before or after the number type the number in angled brackets lt gt Example Accounting lt 9175551784 gt Speed Dial Table QO i 3 Click on Apply and Save You can now speed dial the number by pressing and V on the phone 75 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Software Update Software update Manual update Open snom s web page at www snom com Click on Support gt Download gt Firmware Click on the phone to be updated Click on the firmware version currently running on your phone Click on the firmware version you want to update to Right click on the version s link and copy it Open the phone s web interface gt Setup gt Software Update In the Manual Software Update area paste the link into the text field behind Firmware o o NOAA o H Click on Load The phone begins to reboot 10 If the phone asks Reboot press v 11 DO NOT DISCONNECT THE POWER WHILE THE PHONE IS REBOOTING Auto provisioning See our web page http wiki snom com Features Mass Deployment for information 1 Open the phone s web interface gt Setup gt Advanced gt Update tab 2 Please read the instructions at of each line carefull
28. the list of missed calls or turned off the missed call indication 1 The function key will be blinking 2 The message cannot be deleted from the Status Info screen 83 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 3 Wall Mounting Wail Mounting Not included in the delivery are the two screws diameter of head between 6 and 9 mm diameter of body max 4 5 mm and two screw anchors molly bolts wall plugs appropriate for your type of wall 1 Anchor the screws in the wall using the measurements given in Fig 1 and Fig 2 2 Unscrew the slide guides for the footstand from the back of the phone Fig 3 3 Plug the long end of the handset cord into the connector labelled on the back of the phone and place the cord in the cable guide Fig 4 4 Hang the phone on the screws by placing the holes on the back of the phone over them Fig 5 o max 9 mm Se mm BJ ME 0 236 0 177 Distance to wall Abstand zur Wand Distance au mur a Distanza dalla parete Distancia a la pared Dist ncia parede 4mm 0 157 Fig 7 TJ Fig 3 Fig 5 84 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 4 Programmable Functions Programmable functions Following is a brief description of the function key settings available on the Function keys page of the phone s web interface Actio
29. you can program the function Monitor Calls onto one of the programmable function keys see Configuring the function keys Example 2 Monitoring calls on screen on page 60 o Press the key on the phone to show any ongoing activity on monitored extensions or lines on the display For example 153 157 indicates that extension 153 is calling extension 157 153 HU 157 indicates that 153 is connected to 157 and that 153 is the caller 157 the callee Balls 153 157 153 1 157 RS EMEEN Monitored extension ringing Monitored extension busy e When a call is ringing on the extension press to pick it up on your phone o Press to close the details screen and return to the idle screen 46 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Active calls Connected call The connection is indicated by the symbol of the two receivers 1 followed by the caller or callee ID if transmitted The default setting for the presentation of caller ID on the display is Name If you wish to change the setting to number name and number number and name or full contact the entire URL of the connected caller callee is displayed open the phone s web interface gt Preferences gt General Information and select a setting from the drop down menu of Number Display Style Connected Hold One call on hold Press or the line key of the call to put the ongoing call on ho
30. 0 User Manual Getting to Know Your Phone Note When the phone is in administrator mode and the Maintenance menu is on the display pressing key 2 will switch the phone to user mode When the phone is in user mode and the Maintenance menu Is on the display press key 2 to switch the phone to administrator mode You will be asked for the administrator password The default administrator password is 0000 4 x zero Most of the individual settings are described elsewhere in this manual See Using the phone on page 42 and Customizing the phone settings on page 63 26 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone The phone s web interface Firmware versions below 8 7 4 When the web interface is opened for the first time upon initialization you will see the Security page Security 8 p gen E ee e Dr EE Operation Hanie Security Advice Directory Setup We strongly recommend that you secure the web interface in order to protect your phone against remote attacks Therefore the HTTP User and Password as well as the Preferences EG Administrator Password should be changed from the default value Speed Dial Function Keys Security Identity 2 Administrator Password Confirmation F Identity 3 Identity 4 HTTP Server Certificates Software Update 8 di Additionally you should protect the web interface with hidden security tags against remote ES attacke
31. 11u uncompressed raw headerless pcmu file which are stored in the applications directory in a file called moh wav Your customized music must also have been generated in this format or converted to it To replace the stored music proceed as follows 1 2 Save your music on a TFTP server Save an XML file with the URL to the TFTP server on a web server Example don t forget to replace the fictional IP address by the actual one lt xml version 1 0 encoding utf 8 gt lt uploads gt lt file url tftp 192 168 11 18 moh wav type moh gt lt uploads gt Open the Advanced page of the phone s web interface Click on the Update tab Enter the URL of the XML file in the text field of Setting URL ein and click on Apply Example http 192 168 11 18 prov upload_tmp xml The XML file will be read during the next reboot and the file stored on the phone will be replaced by the file stored on the TFTP server You should now reenter your usual provisioning server into the text field of Setting URL 70 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings Streaming MoH from media server If you have a music on hold account on a media server and want to stream the audio data to the held calls of one of the phone s identities you have to configure the settings of the identity on the phone s web interface accordingly 1 Open the page Confi
32. 2 etc o Use V to scroll 2 Press V to save your selection 3 Press X for two secondc to return to the idle screen Setting on the web interface This setting can be accessed in administrator mode only 1 Open Advanced gt Network tab gt Time gt Timezone 2 Select your timezone country city from the drop down list 3 Click on Apply and Save 68 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings Language settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface The language used on the web interface can be changed on the web interface only Phone language Setting on the phone Press gt 1 Preferences gt 4 Language Use A V to scroll Press V to save the selected language gt O Press X for two seconds to return to the idle screen Setting on the web interface 1 Open Preferences gt General Information gt Language 2 Select the language from the drop down list 3 Click on Apply and Save Web interface language 1 Open Preferences gt General Information gt Webinterface language 2 Select the language from the drop down list 3 Click on Apply and Save Dial tones Different dial tones for different countries Select yours on the phone or on the web interface Setting on the phone Press gt 1 Preferences g
33. 2111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you m
34. Advanced gt Behavior gt Phone Behavior gt Auto Dial the phone will dial the number on the display when the specified number of seconds has elapsed Redialing 1 Press V to show the last 100 numbers dialed with the very last number at the top 2 Press to dial that number or use A to select a different number and then press V Automatic redialing on Busy The default for this setting is off Turn this feature on at Advanced gt Behavior gt Phone Behavior gt Automatic Redial on Busy When a dialed number is busy the phone will redial the number after the number of seconds entered in the text field of Advanced gt Behavior gt Phone Behavior gt Redial after sec Calling number from call history missed received dialed calls Press CHist Press the number of one of the lists to open it Use A V to select a phone number AR OND Press V to dial the number Calling number from phone directory 1 Press Dir 2 Use A V to selecta name or enter the first letter s of the name on the alphanumeric keypad 3 Press to dial the number Speed dialing Setting speed dial numbers See Speed dial on page 76 Mapping a speed dial number onto one of the programmable virtual function keys 1 15 See Configuring the function keys Example 3 Speed dialing on page 61 Speed dial number on speed dial list 1 Enter the speed dial number 0 30 or character assigned to the phone num
35. Content e Base phone unit Footstand o Handset o Handset cord e Ethernet cable o Quick Start Guide Attaching and detaching the footstand The footstand can be attached at two different angles 28 and 46 Note Before attaching the footstand to the phone plug the long end of the handset cord into the connector labelled Te on the back of the phone and place the cord in the cable guide 1 Place the top of the grooves on the footstand Fig 1 below the slideguides on the back of the phone Fig 2 For the upright position the short legs of the footstand must be attached to the phone for the more horizontal position use the long ones 2 Push the footstand upwards onto the slideguides until they lock in place Fig 3 2 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Setting up the Phone Fig Abb 1 Fig Abb 2 Fig Abb 3 3 Plug the short end of the handset cord into the connector on the handset 4 Place the phone on an even horizontal surface Rotating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle If you are going to mount the phone on a wall we recommend that you rotate the tab 180 After rotation the tip of the tab will protrude slightly above the edge of the cradle The small rectangular hole in the receiver casing fits perfectly o
36. VoIP phones snom To Fiona Davis te Steve Fuller Volume Speaker Headset willl Q OM snom 710 User Manual TABLE OF CONTENTS Copyright Trademarks GPL Legal Disclaimers rrmmansvvvennnnnnnnnnnnnnnnnnnnnnnnennevnnnnnnner 7 Important information Gade 8 Safety Ee E 8 SELV Safety Extra Low Voltage compliance EEN 8 Standards SANNE ee 8 Fo NNN EE 9 Disposal of Ke Se a enh i tt henner er rr se cre 9 ENN ME 9 N tational CONV EIN svermerne 10 SENG UP ME le TE 12 ENN ee a ee a ee ee ee 12 Attaching and detaching the footstand savnede 12 Rotating ihe tab Ee n Ee EE 13 Oonnecting the Le E 14 Connecting a headset EE EE 15 Initializing and registering the phone i 15 FEE jr 15 initialization and registration EE NE 16 What to do if initialization and registration are unsuccessful ssssssssesessessreersersees 17 or vvs 17 Getting to KNOW your phone srrssrussunnsunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 18 Ara E 18 ED TIC COS EE 20 Ed see a 20 Funcion koy Mal DEE 20 Mos ado LED E 20 Sie 21 Freely programmable function keys with LEDS nn 21 Context sensitive programmable function Keys ENEE 21 Navigation confirmation and Cancel Keys smrerernernerservrserserernersensersersersrseeseeeesenner 21 Message key with LED ng 22 Audio Control E 22 Alphanumeric Keypad mmrevrsvrvrververvesvrnvrnersersersersersesensersensensenserserserseserserserversenserserseseenen 22 input modes
37. and RE Ee E 22 Entering numerals letters special characters and evmbols 23 2 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 PEN NN EE 24 Je VE Oe e en th a ee ee ee eer 24 When the phone is active vvs 26 SAN 4 27 PODC MONU EE 27 The phone s web interface re 29 Opening the Wl 30 How the web interface works ssssssssssssssssnsnorusnsnsnnnrnnnnnnnnsnnunucnnnnnnnnnununnnnnnnnnnnnnnnnnnnnnnnnnnn 31 User mode administrator mode pvr 32 Dije sarei aico n E A E 34 ON gores ee ee E E ee E 34 Definitions explanations EEE EA 34 Bo 1 e E 34 ele e 35 NN pA 35 E 11 aaa EE EE 35 RRON O aari E 35 Assigning ringtones to contact type VIP and group types sesser 35 Adding Editing Entries on the Phone scictacecaseesiwasssesineim neers 36 Adding new entry manually Kees 36 Adding new entry from call list mmrnrenvnnvrnrnvenvrnvnnvnnvnnennernersenersennernerserserserersennen 36 Adding OLE er 36 SERIES 36 FONT SUNG E 37 PENN hr 37 Adding editing entries on the web interface mmmmmvrvrvrvrververvrrerrerrerrerrerereeserrerrennen 37 Adding new entry rer 37 ENNO AN ONIY E 38 Deleting entry on web interface mmrmmrsrrrrvrrvrsvrrvrserrerserserserseseeerenversersersesensenser 40 Dialing from phone NN PS 40 Deleting Whole directory Je 40 Im porting Exporting Directory E 40 FT Mee tee Sr 40 AR Gu 40 REENEN 41 USING th phone sanere 42 MEL el SANS EE EN A 42 Selecting identity for current OUTGOING Call
38. and do not spill or pour liquids of any kind onto or into the device Do not install the device in surroundings at risk for explosions paint shops for example Do not use the device if you smell gas or other potentially explosive fumes Do not use the device during thunderstorms Lightning striking the power grid may cause electric shocks Warning The handset contains a magnet and its earpiece may attract small dangerous objects such as needles or pins Please ensure before each use that no such objects are present SELV Safety Extra Low Voltage compliance Safety status of Input Output connections comply with SELV requirements Warning To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and PSTN ports contain TNV circuits Some LAN and PSTN ports both use RJ 45 8P8C connectors Use caution when connecting cables Standards conformance This device is CE and FCC certified and meets European and US health safety and environmental standards Unauthorized opening changing or modifying the device will cause the warranty to FE lapse and may also result in the lapse of the CE and FOG certifications In case of malfunction contact authorized service personnel your seller or snom 8 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Safety Disposal Cleaning of
39. and names of enterprises are the property of their respective owners Product specifications are subject to change without notice snom technology AG reserves the right to revise and change this document at any time without being obliged to announce such revisions or changes beforehand or after the fact Texts images and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide Their use reproduction and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts When this document is made available on snom s web page snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of snom technology AG Although due care has been taken in the compilation and presentation of the information in this document the data upon which it is based may have changed in the meantime snom therefore disclaims all warranties and liability for the accurateness completeness and currentness of the information published except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified
40. ase of simultaneous multicasts the one with the highest priority at any given time will override the others Park Orbit If a park orbit has been set up on the server a function key mapped with the Park Orbit functionality can EITHER serve to park calls on the park orbit OR to park as well as retrieve calls depending on the type of server used Select the server type on the Configuration Identity page of the context identity SIP tab from the Server Type Support drop down menu Enter the phone number of the Park Orbit and or the park position in the text field of Number for example orbit1 my proxy com or 700 my proxy com etc Presence If supported by your PBX the LED of this function key will reflect the presence status ringing busy available etc of the extension specified in the Number text field The function key can also be used to dial the extension usually when the destination signals availability Push2 Talk Pressing the function key mapped with Push2Talk will establish a two way connection to the extension specified in the Number text field for as long as the key is pressed that extension must have enabled intercom reception on its web interface Advanced Settings gt Behavior tab gt Phone Behavior gt Intercom Policy only in idle or always On 870 phones this key type will establish an Intercom connection On 820 821 phones this key type is only available on keys P2 and P3 On 760 pho
41. ave not been saved will be lost if and when the phone loses power or Is disconnected from its power source 33 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Directories Directories Directory The directory is the built in directory of the phone It can hold 1000 entries Entries can be added and edited on the phone and on the web interface Directory Name Number Contact Type Outgoing Identity Edit Delete Jane Smith 9175554128 None Active Sg p John Miller z d fixed 9175554230 None Active z d private 9175557018 None Active Sid d cell 9175554231 None Active p Any changes you make on the web interface will not take effect until you click on Save or on Apply and Save depending on your firmware version Changes will be lost if you open another page of the web interface without first clicking on Apply Save Definitions explanations Directory entry Each entry must have at least one phone number multiple associated phone numbers are possible If you do not enter a first and or last name and or nickname the phone number will appear under both Name and Number Entry with one phone number Jane Smith 9175554126 None Active Ss d Entry with several associated phone numbers John Miller F A fixed 9175554230 None Active Ss A private 9175557018 VIP Active Se d cell 9175554251 No
42. below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on
43. ber you wish to dial 2 Press V to dial Speed dial number mapped onto freely programmable function key 1 16 Press the key 43 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Calling emergency numbers Numbers specified as emergency numbers can be dialled even when the keyboard is locked See Emergency numbers on page 71 on how to set emergency numbers Several numbers 911 112 110 999 have been preconfigured On an unlocked keyboard Enter the number and press to dial Ona locked keyboard Enter the number The phone dials the number as soon as you have entered all the digits Call completion On snom phones call completion means that when a called number is busy or not available your phone will notify you as soon as the dialed number is not busy anymore or available again When a dialed number Is busy or when a dialed number is ringing and not picked up the call completion symbol or text button will appear in the function key line Pressing the function key will activate call completion for this call When the dialed number is not busy anymore your phone will ring and ask you whether it should dial the number again Similarly when your phone detects activity on the phone that was not picked up your phone will wait until the activity has ceased then ring and ask you whether it should dial the number again Note This function depends on whe
44. by anyone and everyone under the GNU Public License GPL enclosed at Appendix 5 provided they in turn make it available to everyone else with the same licensing agreement Please go to http www snom com en support download gpl quellcode for the original GPL license and the source code of components licensed under GPL and used in snom products 7 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Safety Disposal Cleaning of Product Important information Please read the instructions on safety and disposal and on how to set up and use the device before using It and also give them to other users to read or inform those users of their contents Save this manual and do not give the device to third parties without it Safety instructions Follow the instructions in this manual and other applicable documentation of the device If the phone is not supplied with power via an Ethernet cable use only a power adapter expressly recommended by snom technology Other power supplies may damage or destroy the phone affect its behavior or induce noise Avoid placing the cables where people may trip over them or where they may be exposed to mechanical pressure as this may damage them This device is for indoor use only NOT FOR OUTDOOR USE Do not install the device in rooms with high humidity for example in bathrooms laundry rooms damp basements Do not immerse the device in water
45. ce Press LDAP to open LDAP Enter the necessary data received from your administrator VolP provider or other external source in the text fields of the phone s web interface gt Advanced gt Network gt LDAP and click on Save Enter the first letter of the name you are searching for Type more letters if the name shown isn t the right one or scroll through the list Press v to dial 40 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Directories Contacts On the phone s web interface gt Configuration Identity gt SIP tab gt Contact list click on the radio button on Enter the URI received from your administrator VolP provider or other external source in the text field of Contact list URI and click on Apply Save To dial a contact on the phone enter the first letter of the name you are searching for Type more letters if the name shown isn t the right one or scroll through the list Press v to dial 41 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings If your phone was installed and or set up by someone else the default settings may have been changed Please check with that person or company If the phone does not react as described here The caller information displayed on the screen is
46. ce Language Directory Language Setup Number Display Style Preferences Tone Scheme Speed Dial Faen bak MWI Notification Aand MWI Dial Tone Castificates Use Headset Device Status Dim after in seconds System Information U S date format mm dd Log 24 Hour clock SIP Trace Show Clock DNS Cache U S dialnumber format bee Use Flash Plugin PCAP Trace Show Image in Calls Show IVR digits during connected Memory Global counter for Missed Calls Manual Active Identity Scrolling Scroll step interval snom Scroll step pause Scroll step count VoIP phones 2000 2011 snom AG Show identity index Show call status info Advertisement Call Forwarding Always Target On Code Off Code Busy Target On Code Off Code Timeout Timeout sec Target On Code Off Code n Ss English v English vo Number amp Germany v amp Silent vo Stutter None v 20 on off Son loff 2 on off Oon Uoff on Goff on v DI Oon off OG Son i loff Son off 250 ES 10 12 lon off on Mott Bian Oot on Goff 15 Oon off E E KA Oon Doff 20 K 157 K SR Advanced Settings Logout i i Operation Network Behavior Audio SIP RTP QoS Security Update Homa Administrator Login eeeeeeee Directory SE Apply Preferences Speed Dial Func
47. conds to return to the idle screen Call forwarding The phone can be set to forward incoming calls either always or under certain conditions The settings can be done on the phone and on the web interface For further information on using the web interface for these settings see Call forwarding on page 71 Forward All Forwarding all incoming calls to the number of the phone extension or mailbox specified as this function s target As the default setting the function key in the function key line turns forwarding of all calls on and off but you can also map the function onto another function key or use the settings menu as shown in the table below Forward when Busy Forwarding calls ringing while phone is busy to the number of the phone extension or mailbox specified as this function s target Forward after Timeout When a call starts ringing the phone will wait for the number of seconds specified in the setting Call forwarding time If the call is not accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target 54 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Changing the settings on the phone and turning on call forwarding Forward all Forward when busy Forward after timeout Press Press 2 Call Features 2 Call Features 2 Call Features
48. connection line If PoE is not available use a 5V DC power supply not included in delivery Note Use only a power supply expressly recommended by snom other power supplies may damage or destroy the phone affect its behavior or induce noise Insert the plug of the power supply into the connector labeled DC 5V and hook up the plug to the wall outlet 14 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Setting up the Phone Connecting a headset f you want to use a wired headset connect it to the RJ audio jack labeled Q f you want to use a wireless headset you need the snom EHS Advanced wireless headset adapter to connect to the base station of the wireless headset Insert the plug of the 7xx adapter cable into the connector on the phone as shown in Fig 1 and 2 below Note You need to remove the footstand to gain access to the connector see Attaching and detaching the footstand auf Seite 12 After you have inserted the plug make sure that the cable is lying flat against the bottomshell of the phone while you are attaching the footstand to the phone Twisting or curling up the cable may result in damaging the cable and the wires inside it Please refer to the Quick Start Guide of the snom EHS Advanced and the manual of your wireless headset for further information on how to connect the snom EHS Advanced and the headset Initializing and registering
49. contact from the Colleagues group calls that identity 2 SIP settings Click on the SIP tab to bring that page to the front o Automatic acceptance of incoming calls Identity gt SIP tab gt Auto Answer The default setting is off Incoming calls will be answered by the phone automatically when it is not busy Acoustic alert one short beep when the phone accepts a call automatically Preferences gt Auto Answer gt Auto Answer Indication The default setting is off o Contact List A contact list must be available on a server Click on and enter the Contact List URI 65 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings Editing an existing identity account On the phone You can edit the account number and the registrar only 1 PresslSettin gt 3 Identity gt 3 Edit User 2 Press V to scroll down e When you are at the top of the list pressing on the navigation key will take you to identity 4 e At any other position within the list press V A to scroll Press V to open the selected identity When prompted enter Account and Registrar Press v On the web interface Open the Configuration page of the identity and make the changes in the text fields See Configuring new identity account section On the web interface on page 65 for more information If you have changed the account or the registrar click on Re Register
50. contact type will ring on your phone even when DND mode is active You can assign a ringtone to this contact type If your VIP is also assigned to a group see below and if that group has a distinct ringtone the ringtone assigned to the group will be played Deny List Calls from phone numbers with this contact type will not ring on your phone The caller hears the Busy signal Outgoing identity The default setting is Active which means that the phone will use the current outgoing identity whenever you dial the number of the phone book entry You can also select a specific identity to be used as the outgoing identity whenever the number is dialed for example if you want to use a specific VoIP provider for these calls Note To use an outgoing identity specified in the directory you must dial the number from the directory If you simply type It on the keypad the current outgoing identity as indicated on the display will be used Group The available group types are Friends Family Work Colleagues You can assign a distinct ringtone to each group type Ringtones The phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody Assigning ringtones to identities See Assigning ringtones to identities on page 66 Assigning ringtones to contact type VIP and group types 1 Open the phone s web interface gt Preferences gt Directory R
51. controlled by a setting on the phone s web interface The default setting is Number You can change the setting at Preferences gt General Information gt Number Display Style by selecting a different option from the drop down list See Customizing the phone settings on page 63 for more information Making calls See Alphanumeric Keypad on page 22 for information on input modes and entering letters numerals and special characters Selecting identity for current outgoing call See Identities accounts on page 64 on how to configure identities If more than one identity is shown on the display the one preceded by P is the outgoing identity for the call and the number name that will show on the callee s phone Use A or V to select another identity Using different audio devices Handset Pick up the handset enter the phone number and press V OR Enter the phone number and pick up the handset Headset Enter the phone number and press or headset key Speakerphone Enter the phone number and press the speaker key Speakerphone and handset or headset 1 Use the method for handset or headset use to dial 2 Press to add speakerphone Press to turn speakerphone off 42 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop down menu at
52. copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF
53. d a message waiting indication MWI with a valid mailbox URI Status Messages Currently available status messages see Appendix 2 Transfer Transfering the active call or an incoming call that you do not want to pick up See the article Transfering calls in the chapter Using the phone Pressing the key will put the Enter number screen on the display Enter the number and press M v to complete the transfer 90 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 5 GNU General Public License COPYRIGHT NOTICE AND WARRANTY DISCLAIMER Das Produkt enth lt Software die unter der GNU General Public License Version 2 frei genutzt werden darf This Product contains Software applicable to GNU General Public License Version 2 which can be used freely Im Verh ltnis zu den Lizenzgebern der Software gilt der folgende Haftungsausschluss Towards the licensor of this Software the following liability is disclaimed This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details Der Lizenztext der GPL lautet wie folgt The GNU General Public License is as follows GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 0
54. d by Info key when status messages are available Idle Mode In idle mode the display presents the following information Info and status bar The date and time are displayed in this line unless there is a new status message Any of numerous messages concerning the current status of the phone will replace the date in this bar for example missed calls the availability of a firmware update a reboot being required etc If there is more than one current status message at any one time the one with the highest priority will be shown For a comprehensive list in descending order of priority see Appendix 1 Display Symbols on page 81 Two of the most common status messages you will see in idle mode are The text Missed and the number of missed calls since the last time you checked missed calls or turned off the missed calls indicator The text Forward followed by all on busy or after Timeout and the phone number incoming calls will be forwarded to When there are missed calls this information is replaced by the missed calls information Deleting status messages o Messages will be deleted automatically when the underlying cause is removed i e call forwarding is turned off password is set etc o Manually Press Info if the button is available or gt 6 Information gt 1 Status info to open the Status info screen Use A F to scroll through the list Press to delete the selected item 24 www Inte
55. do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote tt Thus itis not the intent ofthis section to claim rights or contest your rights to workwritten entirely by you rather the intentisto exercise the rightto control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy
56. e This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is
57. e next reboot or forever by clicking on the respective button If you change your mind later you 29 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone can set the password on the phone s web interface Advanced page gt QoS Security tab gt HTTP Server or turn off the warning later at Advanced gt QoS Security gt Security gt Ignore security advices Firmware versions 8 7 4 and higher When you register the first account during the initialization of the phone your SIP user name and password will be registered as the HTTP user name and password If you wish to change them later you can do so on the phone s web interface gt Advanced gt QoS Security gt HTTP Server Note If you do not replace the default administrator password by an individual one an unauthorized third party with access to the phone could set an administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode If you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible Without HTTP password you cannot open the phone s web interface Opening the web interface 1 Look up the phone s IP address gt 6 In
58. e numbers on the Deny List see Directory DND do not disturb mode All incoming calls will be forwarded to the number set in call forwarding when busy if there is no setting for call forwarding callers will hear the busy signal Exception Phone numbers designated VIP in your phone s directory will ring on your phone even when DND is on For information on mapping functions onto function keys see Programming the function keys on page 58 Call forwarding For further information see Call forwarding on page 54 53 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Rejecting anonymous calls With this setting you can make your phone reject calls from phones that are blocking or not transmitting their numbers Please note Calls from analog phone connections without caller ID will most likely be received as anonymous calls They will be rejected if you turn this function on Activating rejection of anonymous calls Press Settin 1 2 Press 2 Call Features 3 Press 3 Incoming Calls 4 Press 1 to change setting 1 LI Reject anonymous to 1 Er Reject anonymous 5 Press X for two seconds to return to the idle screen Deactivating rejection of anonymous calls Press Settin 1 2 Press 2 Call Features 3 Press 3 Incoming Calls 4 Press 1 to change setting 1 Er Reject anonymous to 1 LI Reject anonymous 5 Press X for two se
59. elect a call Press Detail Press to add the name if the name was transmitted and number to the phone directory If the name is not shown the number will be used in its place Oro p S See Editing existing entry on page 37 on how to add a name phone type group etc Adding current caller Press to add the caller s name if transmitted and phone number to the directory If the name is not shown the number will be used in its place See Editing existing entry on page 37 on how to add a name phone type group etc Sorting entries 1 Press to open the phone s directory 2 Press Sort 3 EN 7 to select the criterion for sorting nickname first name last name organization etc 36 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Directories Editing existing entry Press to open the phone s directory Selecting an entry Scroll to the entry or enter the first letter of the name Press Edit The Details screen for the entry will be displayed Editing a detail 2 P a Press A V and V to select a detail Depending on the detail b in some cases you will see the prompt screen where you can enter or modify text Edit the data if necessary and press V to save and to open the next screen For information on text editing see Entering numerals letters special characters and symbols on page 23 In other ca
60. entity in the menu on the left The configuration window for that identity will open it contains four tabs with the left one Login visible in the front 1 Login tab Enter the information received from your provider or your administrator in the appropriate fields o Display name The display name is optional and freely selectable It will be sent to any parties you call unless you hide your identity see Hide my caller ID on page 74 If you do not enter a display name the data in the Account text field will be shown on your display and sent to any parties you call unless you hide your identity o Display text for idle screen Any text you enter in in this text field will be shown instead of your display name or account on your display only It will not be sent to any parties you call o Ringtones The phone has 10 built in ringtones that can be assigned to identities group types and contact types It is also possible to download a custom melody and to turn off the ringer by selecting Silent Assigning ringtones to identities See Assigning ringtones to identities on page 66 Assigning ringtones to contact type VIP and group types See Ringtones on page 35 Note Ringers assigned to the contact type VIP and to any of the group types override the ringers assigned to identities For example if you have assigned Ringer 1 to one of the identities and Ringer 2 to the group Colleagues the phone will play Ringer 2 when a
61. etVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 4 Programmable Functions DTMF This funcion allows the specification of arbitrary key sequences allowed digits O gr A D and flash which will be sent via DTMF when this key is pressed during an active call Extension This function key allows showing the status idle ringing held call busy of another extension on the key s LED By pressing the key it may also be possible to pick up calls ringing on the extension to dial the extension when the phone is idle and to transfer an incoming call ringing on your own extension These functionalities depend on your PBX for more information please check snom s interoperability page and the PBX manual With Asterisk generally use BLF rather than this function Forward to All incoming calls will be forwarded to the number extension or external phone number specified under Number The key is used to turn forwarding of all calls on and off the red LED lights up when the function is turned on Intercom Pressing a function key mapped with Intercom will establish a two way connection to the extension specified in the Number text field that extension must have enabled intercom reception on its web interface Advanced Settings gt Behavior tab gt Phone Behavior gt Intercom Policy only in idle or always IVR This function key can be used for regular calls to
62. extensions i e busy or ringing When there is no activity on any monitored extensions the list is empty Mute Mutes unmutes the microphone handset speakerphone headset during active call Next Outgoing ID Selecting the next identity as the outgoing identity Presence State Prev Outgoing ID Providing access to a list where the Presence state of each registered SIP Identity can be defined online offline busy invisible Selecting the previous identity as the outgoing identity Reboot Rebooting the phone Record The phone does not record the voice streams at all they must be recorded on the PBX or other external device Pressed during a call the key informs the PBX to start and stop the recording of the audio stream on the PBX While the call is being recorded the recording symbol will either blink on the display or be displayed in red OG in the status line depending on the phone type if the function key has an LED the LED will be lit throughout the recording Please be advised that you must respect the legal restrictions of your country for recording calls with or without the participants knowledge and permission Redial Dialed call history list last call at the top 89 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 4 Programmable Functions Retrieve Retrieves new mailbox messages This key becomes active when the phone has receive
63. eys that turn PBX functions on and off The available functions must have been set on the PBX and they must be accessible from the phone typically by dialing a star code Phone function keys can be dedicated to activating and deactivating call forwarding and DND mode transferring picking up and parking unparking calls etc Depending on the settings on your PBX you may either have to dedicate one key each for activating and deactivating a given function or to dedicate one key for both activating and deactivating the function Silent alarms or emergency calls If the standard behavior of this function key type does not meet your requirements It is possible to customize it Copy the standard XML configuration of the key from the Settings page of the phone s web user interface WUI and edit it to suit your needs Then paste the edited XML into the Number text field and change the key s type to Xml definition Transfer to Voice Recorder Transfering active calls and ringing incoming calls to the number set in the Number text field If the text field is empty pressing the key will put the Enter number screen on the display Enter the number and press Hy to complete the transfer For further information see the article Transfering calls in the chapter Using the phone The phone does not record the voice streams at all they must be recorded on the PBX where a recording account must be set up Pressing the key when t
64. formation gt 2 System Info 2 Open a web browser on your PC Enter the IP address preceded by http in the address bar for example http 192 168 10 115 and press ENTER The home screen opens Welcome to Your Phone ef i a p e EES me Did you know that Logout Operatio i Gem you can even open doors with your snom phone NE you can customize the screen of your snom phone Peer nd much more Read more Setup Fm Preferences Speed Dial Kei web interface makes it easy for you to set your phone up correctly and to access the ror advanced features are To dial a number just enter the number in the field below You can enter a simple Identity 2 telephone number e g 0114930398330 or URI like info snom com Identity 3 Identity 4 Dial a Number Action URL Settings Dial Hangup Advanced Certificates Outgoing Identity Software Update 12eg CG Status System Information Dialed Missed Received Log SIP Trace DNS Cache E Dialed Numbers Subscriptions Date Time Duration Costs Local Identity Number PCAP Trace Memory EE Missed Calls Manual Date Time Missed Local Identity Number D SNOM veea Date Time Duration Costs Local Identi Number VoIP phones 30 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always
65. g identity is indicated by the right arrow pointing towards it Ee 172 When you call someone this is your identity for the call Select a different identity for the next call by pressing Y on the navigation key Active identity Can be called Can be selected as the outgoing identity for making calls by pressing A V on the navigation key a Identity not properly registered 82 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 2 Status messages Whenever there is a current message EE the status of the phone the function key will be available Press the function key or gt 6 Information gt 1 Status Info to open the Status info screen Additionally some status messages will also be displayed in the status bar if there is more than one current message the one with the highest priority will be shown The messages In descending order of priority Status message Definition SW 1 A firmware update is available Reboot required 1 Reboot required for example to have settings changes take effect SIP disabled 1 2 The phone cannot make calls due to license problems Error 1 An error occurred Low memory Disk space full Remote directory is too big The remote directory is too big to be imported Not Registered lt account gt 1 2 The specified identity account is not registered Waiting for lt name number gt t
66. get When busy Calls ringing while the phone is busy are forwarded to the number of the phone extension or mailbox specified as this function s target i www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings After timeout When a call starts ringing the phone will wait for the number of seconds specified as call forwarding time If the call has not been accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target Configuring the settings on the phone See Call forwarding on page 54 Configuring the settings on the web interface If your internet telephony provider or your PBX uses codes to turn functions on and off refer to their manuals for the codes to enter in the On Code Off Code text fields or ask your administrator Setting forwarding numbers Forwarding all incoming calls 1 Open Preferences gt Call Forwarding gt Always 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save Forwarding incoming calls when the phone Is busy 1 Open Preferences gt Call Forwarding gt Busy 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without s
67. guration Identity 2 Click on the SIP tab 3 Type the SIP URI of the account on the media server into the text field of Music on hold server Examples for valid values lt sip mh snom de gt lt mh gt lt 192 168 0 40 gt 4 Click on Apply Please keep in mind Music the musical composition itself as well as audio recordings is covered by copyright laws their use in the form of MoH is subject to licensing fees in most countries It is your responsibility to comply with the laws and terms of copyright in your country Emergency numbers These are numbers that can be dialed even when the keyboard is locked They must be set beforehand on the web interface 1 Open Preferences gt Lock Keyboard gt Emergency Numbers space separated 2 Enter the emergency numbers in the text field Type each number without spaces between the digits separate the individual numbers with one empty space between them Example If you want to set the emergency phone number 911 and the phone numbers of your doctor 986543 and a friend 234578 the entry would look this 911 986543 234578 3 Click on Apply and Save Call forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox It is possible to configure the settings on the phone and on the web interface Always All incoming calls are forwarded to the number of the phone extension or mailbox specified as this function s tar
68. he call history o Viewing the particulars of the missed call 1 Press the function key underneath to show the Call History screen Missed calls is the top item of the list and highlighted 2 Press V to view missed calls and simultaneously turn off the LED Function key LEDs Depending on the function mapped onto the key the green LEDs on the key will be activated when the key event occurs The factory setting is line When the default setting line is mapped onto the key the LED will blink rapidly when a call is ringing on the line o glow steadily when there is an ongoing call on the line o blink slowly when a all is on hold on the line When other functions are mapped onto the keys the red LEDs may glow or blink See also Configuring the function keys on page 57 Example When the extension function has been mapped onto a key to monitor a specified extension the LED will blink rapidly when a call is ringing on the extension o glow red steadily when the extension is busy Message LED Glowing red when there is a new message on the mailbox 20 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Hard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone s web interface keys P1 P5 For information on how to map fu
69. he phone is Idle will establish a connection between the phone and the recording account making it possible to record spoken memos meetings or conferences Pressing the key during a call will establish a three party conference with the two phones and the recording account as participants Please be advised that you must respect the legal restrictions of your country for recording calls with or without the participants knowledge and permission Xml Definition Copy the XML sub tag of the action s you want the key to perform into the text field The currently available settings can be found here http wiki snom com Features Mass Deployment Setting Files KML XmlSubTags Key events ABS Address book search OCS accounts Accepted Calls Accepted List List of calls accepted on the phone Call Lists Call history list missed received dialed calls Change active ID List of registered SIP identities Conference Starting a conference 88 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 4 Programmable Functions Contacts Contact List where the Presence State of selected users can be seen online busy offline Directory Internal phone directory DND Turning Do not disturb function DND on an off When mapped to a function key with an LED the LED will light up when DND is turned on Favorites Favorites list Forward all All
70. hone number s subentries to an entry o Jane Smith s entry has only one phone number her SIP phone number In this example the phone number of Jane Smith s landline will be added to the directory 1 Click on z in Jane Smith s line Current data is shown in Add or Edit area Fig 1 Add or Edit Entry Add or Edit Entry Number 9175554128 Number 9175554129 Number Type sip v Number Type Contact Type None v Contact Type Outgoing Identity Active v Outgoing Identity Group None v Group Tite Cr Tite Organization Organization Email Email Note Note Nickname Nickname First Name First Name Family Name Family Name Birthday Birthday Favorite Favorite Ia Add Edit Add Sub Change Add Edit Change Fig 1 Fig 2 2 Enter the landline phone number in the text field of Number Fig 2 3 Select fixed from the drop down menu of Number type Fig 2 4 If you wish select a contact type and an outgoing identity from drop down lists 5 Click on Add Sub Fig 2 o John Miller s entry has a SIP number and a private number In this example his cell phone number will be added as a third number 1 Click on z in the line containing John Miller s name The data is shown in Add or Edit area Enter the cell phone number in the text field of Number Select the number type If you wish select a contact type and an outgoing identity from the respective drop down list 5 Click
71. ht In call OR Handset Missed call Press X to turn speaker off om TG Idle screen Handset t microphone Message waiting key with LED _ LED is lit when message is waiting on mailbox Press to listen to message s Star key In editing mode Press for one second to change input mode numerals gt lower case gt upper case Press briefly to type e On idle screen Press for 3 seconds to lock unlock the keypad Pound hash key Rescue mode for TFTP update Freely programmable keys with LED Default setting Line e Fast blinking LED Incoming call Press key or V to accept r Steadily lit LED In call r Slow blinking LED Call on hold www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Context sensitive programmable function symbols and function keys Directory Settings Menu Forwarding all calls on off FEE key to Show IP address of phone and snoms web address vane there is status information this function key is replaced by activate the function open he list etc depicted by the inf Status information call forwarding active passwords not set S i missed calls etc symbol above the key Navigation keys Confirming saving actions amp input Canceling actions amp input and and
72. in idle mode you can make it available on the Function Keys page of the phone s web interface For further information see Example 4 Turning forwarding of all calls on and off on page 62 1 Press _CFwd The display will show the Target when Forwarding screen 2 f no forwarding number has been set or if it needs to be changed make the necessary entries 3 Press v 55 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone The display now says Forward all followed by the number extension calls will be forwarded to The function key now reads noFwd Turning off forwarding of all calls with the programmed function key Press InoFwd Turning off call forwarding Forward all Forward when busy Forward after timeout Press Press 2 Call Features 2 Call Features 2 Call Features Press 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding Press 1 Forward All 2 When Busy 3 On Timeout Press 1 Li Activate 1 Li Activate 1 A Activate The menu item changes to 1 LI Activate indicating that call forwarding is now off Press X for two seconds to return to the idle screen Turning off forwarding of all calls with the programmed function key Press InoFwd 56 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Configuring the Function Keys Configuring the function keys See The phone s web
73. ine contains a description of the current activity like Connected Calls on Hold etc Context area Depending on the activity this area will contain symbols incoming call ringing outgoing call ringing etc and text like the phone number calling the extension number being called conference partners etc See the various descriptions in Using the phone on page 42 In editing modes i e when dialing or editing directory entries the current editing mode i e numerals small letters or capital letters is displayed in the line below the cursor during active calls that line will display the duration of the call Function key line Depending on the current activity of the phone the key function key line will present various functions that can be activated by pressing the function key underneath the respective symbol See Appendix 1 Display Symbols on page 81 for a list of available functions 26 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Settings A comparatively small number of settings can be adjusted on the phone many more are available on the phone s web interface For further information see also Customizing the phone settings on page 63 Phone menu Press the function key to open the main menu on the display To open a submenu and subsequent submenus press its number on the alphanumeric keypad In administrator mode 5
74. ingtones 2 Select a ringtone from the respective drop down menu and click on Apply If you choose Custom Melody URL enter the URL to the data file in the text field It must be a file of the type PCM 8 kHz 16 bit sample linear mono WAV Note Ringers assigned to contact type VIP and to any of the group types override the ringers assigned to the identities For example if you have assigned ringer 1 to one of the identities and ringer 2 to the group Colleagues the phone will play ringer 2 when a contact from the Colleagues group calls that identity 35 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Directories Adding Editing Entries on the Phone Adding new entry manually 1 Press to open the phone s directory 2 Press A on the navigation key to go straight to lt New Item gt or use navigation arrows to navigate to it Press v Enter the phone number and press v Enter a nickname in the text field of nick name optional and or press V The Details screen opens Note Entering a nickname is optional If you don t enter one the entry will be listed under the phone number You can add a first and last name later by editing the entry on the phone or on the web interface 6 See Editing existing entry on page 37 on how to continue Adding new entry from call list Press to open Call history Press number key to select a call list i Use A V to s
75. l If there is more than one call waiting view and select them with 4 Press to connect to the on screen call and put the current call on hold the other call s waiting will remain waiting Terminating calls When using the handset Place the handset in the cradle or press X When using speakerphone or a headset Press X Missed Calls Missed calls are indicated by the lit call LED and by the number of missed calls in the status line and or on the Status info screen Press to open the Status info screen Press X to turn call LED off Call lists 1 Press to open Call history To view the list of missed received or dialed calls press its number 3 Scroll through the list with A V o Press V to dial the number of the selected call o Press to delete the selected call o Press to delete the entire list o Press to show call details From the Details screen press to add the phone number to your phone s directory See Editing existing entry on page 37 for information on adding a name and other data to the new directory entry Press X for two seconds to return to the idle screen 52 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Rejecting or redirecting incoming calls This includes manual and automatic rejection and redirection and rejection of anonymous calls Manually If you do not wish to pick up a ringing call you
76. lace Suite 330 Boston MA 02111 13807 USA IV Den vollst ndigen korrespondierenden Sourcecode der Software schickt Ihnen die snom technology AG auf Nachfrage gerne auf einem blichen Datentr ger gegen Erstattung der Herstellungskosten in H he von EUR 5 zu Der vollst ndige korrespondierende Sourcecode kann auch ber unsere Website unter http www snom com gpl_ html amp L O0 herunter geladen werden 93 If requested by you the complete corresponding source code of the Software can be sent by snom technology AG on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 5 per unit The complete corresponding source code of the Software can also be downloaded from our web site http www snom com gpl_ html amp L 0 V Weitere Informationen finden Sie auch unter http www snom com For further information see http www snom com www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom technology AG Charlottenstr 68 71 10117 Berlin Deutschland Tel 49 30 39 83 3 0 Fax 49 30 39 83 31 11 info snom com sales snom com snom technology Inc 18 Commerce Way Suite 6000 Woburn MA 01801 USA Tel 781 569 2044 Fax 978 998 7883 infoUSA snom com snom UK Ltd Aspect Court 47 Park Square East Leeds LS12NL UK Tel 44 1133 503 111 Fax 44 1133 503 110 uksales snom com info snom com snom VoIP phones snom France SARL 6 Parc de
77. ld Held calls are indicated threefold o By the text on the display Calls on Hold 1 L 153 Pool fer e By the slowly blinking line key green LED e By the glowing call indication LED red LEDs You can now o transfer the held call blindly or with prior announcement see Transferring calls on page 48 o receive and make calls and put other calls on hold Pick up the held call by pressing its line key or by pressing again If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off Holding multiple calls When you have one call on hold and you are connected to a second call press or the line key to put the second call on hold Continue likewise to put more calls on hold Calls on Hold 3 Connected L Ip O 156 13 29 afer Fig 1 Fig 2 When multiple calls are on hold the status bar tells you how many there are Fig 1 o Use to scroll through the held calls Your input on the phone s keys will affect the call 47 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone on screen at the time Le the caller shown in the contact area of the display preceded by the F symbol amp o To connect to the held call currently on screen press or the line key to connect to it Press or the line key again to put it back on hold o To terminate a held call put it on screen c
78. les internetvoipphone co uk 0800 088 48 46 Appendix 1 Display Symbols Context sensitive symbols These are the symbols displayed in the function key line when the phone is active for example when a call is ringing when you are dialing etc O Confirming a selection or an action Cance Terminating canceling an action and return to the previous screen Switching input mode to small letters gt BC Switching input mode to capital letters 2 LA Switching input mode to numerals Deleting the character to the left of the cursor Moving down lists in various contexts Moving up lists in various contexts Displaying available directories contact lists etc Sorting Directory entries Editing mode for selected entry in Directory Moving the cursor to the left when entering editing directory entries With more than one call on hold or waiting press to show other callers Moving the cursor to the right when entering editing directory entries With more than one call on hold or waiting press to show other callers Deleting selected directory entry Save Adding caller s number to Directory Details Showing details of missed calls to from date time total number and of received and dialled calls to from date time duration m 2 O Returning to call list Deleting selected call list entry Clear Deleting enti
79. lize Note Normally the initialization is completely automatic using DHCP If the phone cannot discover a DHCP server in the subnet you will be asked Are you using DHCP If your network does not support DHCP press X and enter the IP address netmask IP gateway and DNS server manually Ask your Internet service provider or your network administrator for them You will then be asked on the display to make some basic settings Save each one with v 1 You will be prompted in English to select a language Use V A to select another language If applicable and press V to save the language preceded by P 2 Next you will be prompted in the language of your choice to select a time zone This affects the time shown on your display o Press the function key underneath to move to the beginning of the next time zone o Press V A to move up or down the list one item at a time o Press the function key underneath to show only those time zones where the selected phone language Is spoken o Press the function key underneath to show all time zones e Press V to save the time zone preceded by P 3 Next you will be prompted to select the tone scheme of a country This affects the dial tone you hear when you pick up the receiver Different countries use different dial tones o Press A V to move up or down the list one item at a time Press V to save the tone scheme of the country preceded by P The display shows the Welcome screen P
80. ll to and announce the call 3 If the third party wishes to accept the call press XFER and vV Blind transfer 1 With a call ringing or on the line press XFER 2 Dial the number of third party you intend to transfer the call to 3 Press vV Call waiting When you are in a call another incoming call will be announced visually by the symbol and acoustically by the sound of a double beep you will also see caller ID on screen if it is being transmitted Switch to visual or acoustic announcement only or turn call waiting off in the drop down menu on the phone s web interface Advanced gt Audio gt Call Waiting Indication See also Call waiting on page 74 Connected Connected Single call waiting More than one call waiting Press to accept the second call and put your current call on hold If you do not wish to accept the call you can o ignore the announcement If you have set call forwarding when busy the call will be transferred to that phone o transfer the call blind transfer Press Xfer dial the number and press V reject the incoming call by pressing X The caller hears the busy signal Pressing X for three seconds will also put the caller on the Deny list of the phone s directory Future calls from this 51 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone number will not ring on the phone the caller hears the busy signa
81. mersrsvenerresvenerversenervessenervessenersessesersenenne 42 3 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Using different audio devices L 42 BEG Cc dE 42 HET eege 42 Speakerphone i 42 Speakerphone and handset or headset mmmmrerrvererrserseresersersesersersererseren 42 USING fent e E ae Bee DEE 43 PUO e NEE 43 KAT Meee ne en eee ene ere ee ee eer 43 Calling number from call history missed received dialed calls 43 Calling number from phone directory m errrvesererveserrersenerversesennersesensersenerstsens 43 ET Hr 43 Calling emergency ll 44 ANN aariaa E S EEA T AO 44 Number guessing auto completion essssssesessssssesesseseseseeessssseseessssseseeseseeeeseass 45 PENNE nie eh ee ee ee 45 Using different audio devices re 45 Automatically accepting calls EE 45 Call pick up from another extension E 46 ACNE CS 47 Sonu ee WEN 47 Ge 47 TEEN He 47 Fou E 47 MN e EE 48 Ge EEE EE 48 Initiating Eeler 48 Conference screen navigation vvs 48 Putting the conference on hold EE 49 Adding a ener e dE 49 Terminating the conference J rn 49 Putting one participant on hold EE 49 Speaking to one participant in private ENEE 49 Dropping Negl ee E 49 TE jr 51 PN E aoe hee te tenant ene ener see ee 5 1 PT GT 51 CA NE 51 TM CaS ene ee re eee ee ee Ta a 52 4 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 VESENET 52 ECHT CC 52 Rejecting
82. n URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web server applications They can be used to send various data from the phone to a web server like the customized settings stored on the phone passwords are replaced by empty strings Action URLs can be triggered by predefined events Action URL Settings page of the phone s web interface or manually by a pressing a function key that has been programmed to trigger an action Auto Answer With this setting your phone will automatically accept incoming calls when it Is idle If you leave the text field empty incoming calls for all configured identities will be accepted if you enter the number of an identity in the text field only calls to that identity will be accepted automatically i e 1 for Identity 1 2 for Identity 2 etc BLF Busy Lamp Field This function key allows showing the status idle ringing held call busy of another extension on the keys LED By pressing the key it may also be possible to pick up calls ringing on the extension to dial the extension when the phone is idle and to transfer an incoming call ringing on your own extension These functionalities depend on your PBX for more information please check snom s interoperability page and the PBX manual With Asterisk generally use this feature rather than extension Button This is a function key that is connected to your PBX to perform a task specified in
83. n the freely programmable function keys with LEDs In our example key P3 will be used Context Number Short Text oa E ve E H active ow tine swe PTF Line Abe Speed t 9175551784 e Monitor Calls re Identity 3 x f Extension x lt sip 157 s Sales Hotline On the phone s web interface click on Function Keys in the menu on the left h Under Context of P3 select Active or one of the configured identities from the drop down list Under Type of P3 select Speed Dial from the drop down list A U N Under Number of P3 enter the phone number that you wish to speed dial In our example it is phone number 555 1784 in area code 917 Type each phone number with any necessary area code and or country code etc without spaces hyphens etc Example In conventional notation you might write the number as 917 555 1784 Type 9175551784 into the text field 5 Under Short Text of P3 enter the name associated with the phone number or other descriptive text optional but helpful 6 Click on Apply and Save You can now speed dial the number 9175551784 by pressing key P3 on the phone 61 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Configuring the Function Keys Example 4 Turning forwarding of all calls on and off The functionality Forward all redirects all incoming calls to another phone or a mailbox It is
84. n the phone s display in d m yyyy or dd mm yyyy format Examples May 6 will be displayed as 6 5 December 10 will be displayed as 10 1 2 US Date Format setting Date On Off March 5 2012 3 5 2012 5 3 2012 March 12 2012 3 12 2012 12 3 2012 December 5 2011 12 5 2011 5 12 2011 December 10 2011 12 10 2011 10 12 2011 2 Click on Apply and Save 67 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings Time and date settings See Time zone Time zone The phone receives the time and date from your NTP time server If the time and or date on the display are incorrect you may need to set the correct time zone If you have set the correct time zone and the time is still incorrect there may be a problem with the time server Contact your network administrator or your IP provider The list of time zones is arranged by the difference in hours to the UTC and within each time zone alphabetically by selected locations country or country and city The time zone can be selected and set on the phone as well as on the web interface Setting on the phone 1 Press gt 1 Preferences gt 1 Time Zone o Press to collapse the list to show only selected times zones where the phone language Is spoken gt Press More to show all time zones o Press to fast forward to the beginning of the next time zone Le UTC 1
85. nctions onto these keys see Configuring the function keys on page 57 The factory default setting is line Context sensitive programmable function keys These are context sensitive programmable function keys The functions available on the idle screen can be programmed on the Function Keys page of the phone s web interface For further information see Configuring the function keys on page 57 You cannot change the functions that are available when the phone Is active for example when you are in a call when the phone is ringing etc Depending on the activity different functions will be available Navigation confirmation and cancel keys can be programmed with the key events available in their drop down menus See Configuring the function keys on page 57 for further information The factory settings are Navigation key A On idle screen Press to select identity for outgoing calls v In other contexts Moving up and down lists one item button at a time n text fields press to move the cursor to the left one character at a time On idle screen press to open list of received calls In text fields press to move the cursor to the right one character at a time On idle screen press to open the list of missed calls Press to accept calls on speakerphone and in headset mode Press to confirm actions settings and return to preceding screen On idle screen Redial Press t
86. ne Active z d Master record M Subentry 1 Subentry 2 Number area N Individual aad or edit Entry Add or Edit Entry Add or Edit Entry settings for the master record Number 4442090 Number 4442091 Number 5555557815 Number Type N M Number Type N eel Number Type N private and each subentry possible Contact Type VIP v Contact Type VIP v Contact Type VIP X Outgoing Identity Active Outgoing Identity Active Outgoing Identity 5555557815 ser il Blue area Data can be Group Work v Group Work v Group amp Friends v different for each associated Title Manager O Title Manager Title Mi anager phone number H subentry Organization Smith Organization Smith Organization M sth textfields are blank the data Email M jd smithjones com Email M Email jane d madeitup cc i Note Note Note from the master record is ee e SS d isplayed k Nick Name Nick Name Nick Name First Name Jane First Name First Name Name area Same data Family Name M Doe Family Name M Family Name M for the master record and all EA ser sed subentries 34 Blue area of Subentry 2 Different Group selection S dif ferent entry in textfield of Email S No entry in text fields of Title and Organization therefore same as Master Record www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Directories Contact Types VIP Calls from numbers with this
87. nes this key type is not available on key P4 Shared Line Bridged lines Bridged Line Appearance BLA ared shared by two or more users when one of them is using the line the others are blocked from using It This key type makes it possible to monitor whether a shared line is busy the LED is lit or not the LED is off The URI of the shared line is set under Number Speed Dial Besides using the Speed Dial page on the web interface to program speed dial numbers you can also put the functionality on the freely programmable function keys with LEDs to be able to speed dial frequently used and or long numbers without having to enter the complete phone number Enter one phone number with any required prefixes area code country code operator auto attendant etc in the Number text field for any given freely programmable function key with LEDs Example 0019175557813 Or enter a partial phone number country area code etc and complete the number on the dialog screen In this case enter the partial number followed by a semicolon and number incomplete in the text field Example 001917555 number incomplete 87 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 4 Programmable Functions Starcode Making SIP calls without audiovisual indication on the phone user interface PUI Examples for using this feature Controlling settings on the PBX with dedicated k
88. ntext they indicate pressing the top bottom left or right edge of the navigation key or pressing the function keys underneath the display symbols T ak i or when these symbols are available Somethimes either method will work g Symbol To confirm actions and input Depending on the context they indicate pressing the Ok A Press top edge of navigation key Press bottom edge of navigation key Press left edge of navigation key VA a Press right edge of navigation key confirmation key or the function key underneath the display symbol available Somethimes either method will work When this symbol is Symbol X To cancel actions and input Depending on the context they indicate pressing the cancel key or the function key underneath the display symbol Cancel when this symbol is available Somethimes either method will work Confirmation Navigation Cancellation key key key Menu items Represented by number and title e g 5 Maintenance Sequences of actions to be taken The character gt indicates the next step in a sequence of actions to change a setting or perform a function Example 1 gt 1 Preferences gt 4 Language gt AV gt V gt X Press the function key underneath this text in the function key line to open Settin the Settings menu Next press the number 1 key on the alphanumeric keypad Alternatively gt 1 P
89. ntity 2 to call that number select configured identity 2 from the drop down menu of P5 s Context When you speed dial the number by pressing key P5 identity 2 will be used as the outgoing identity The default setting is Active which means that the identity selected as the phone s outgoing identity at any given time will be used o Type Select the type of functionality from the drop down list If you select Key Event a drop down list with the available key events will replace the text field under Number The default setting is line o Number Enter one phone number or value for the function or if the function is key event select an event from the drop down list Enter phone numbers exactly the way they need to be dialed i e type the number without spaces or punctuation marks between the digits For example a number with an area code that might conventionally be notated as 916 555 1234 should be entered as 9165551234 o Short Text This entry is optional It can be used to enter the name associated with the phone number or other descriptive text 57 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Configuring the Function Keys Context sensitive programmable function keys When there is activity on the phone the currently available functions will be represented by symbols in the function key line For example When you are dialing the available function keys are input
90. nual Directories O O O O Please note Calls from entries on the VIP list will always ring on the phone even when the phone is in a call or in DND mode You can assign a distinct ringtone to the contact type VIP Preferences gt Directory Ringtones Calls from entries on the Deny list will not ring on the phone The caller will always hear the busy signal Outgoing Identity The drop down list shows all identities configured on the phone If you select one of the identities for one of the numbers listed in the phone book all calls to that number initiated from the phone book will show that identity on the callee s phone Blue area The data entered in the textfields will be displayed when the entry Is opened on the phone The data can be used to sort entries by group name organization etc and can be edited on the phone Group drop down menu Available types are Friends Family Colleagues or Work You can assign a distinct ringtone to each group type Preferences gt Directory Ringtones Nickname If you enter a nickname it will appear under the Name header of the Directory on the web interface First name family last name Will be added in this order under Name in the directory unless you have also entered a nickname Birthday Uses the format set at Preferences gt General information gt U S Date Format mm dd On or Off Enter in DD MM YR or MM DD YR format Examples
91. o be available 2 Waiting for call completion to busy or currently unavailable number lt account gt is now available 2 The dialed number is not busy anymore or is now available Forward when Busy lt name number gt Call forwarding is on When your phone is busy incoming calls will be forwarded to the phone number indicated Forward after Timeout lt name number gt Forward all lt name number gt 2 Call forwarding is on When an incoming call is not picked up within the set number of seconds the call will be forwarded to the phone number indicated Forwarding of all incoming calls is on All incoming calls will be forwarded to the phone number indicated Contacting NTP server NTP server unreachable 1 Network Time Protocol NTP is a protocol for synchronizing clocks over data network If the connection is Interrupted the phone will not be able to display the correct time HTTP Password not set 1 No HTTP password has been set Admin Password not set 1 No Admin password has been set Keyboard locked 2 Only numbers designated as emergency numbers can be dialled DND active 2 Do not Disturb mode is activated You have messages There are spoken messages on the mailbox You have new messages New messages on the mailbox Old messages Old messages on the mailbox Missed lt number gt The number of calls you missed since the last time you checked
92. o terminate calls on speakerphone and in headset and handset modes xX Press to cancel actions and return to preceding screen On idle screen Press to turn off LED indicating missed call s 21 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Message key with LED This key is a dedicated programmable function key It can be mapped with other key events and a number of other functionalities See Configuring the function keys on page 57 Factory settings The LED is lit when a new message IS waiting on mailbox Press the key to retrieve messages Audio Control Keys Press the right or left edge of the key to adjust the volume e of the ringer when the phone is idle or ringing of microphone loudspeaker when in call Keys with LEDs The LED lights up when the function is activated Muting and unmuting the microphone Ca Toggling between handsfree and handset mode Dialing numbers on speakerphone Accepting calls on speakersphone Co Toggling between headset and handset modes Note Handset mode overrides headset mode When the handset is picked up the LED of the headset key will turn off indicating that you can now use only the handset for the call Alphanumeric Keypad Input modes and navigation oy Numb ar Input modes Enter Number 123 Numerals l 153 abc Small letters C
93. on Preferences see How the web interface works on page 31 3 Enter the number of seconds in the text field of Dim after in seconds in the section General Information default is 20 seconds 4 Click on Apply and Save Identities accounts The phone supports up to four accounts or phone numbers with one or more providers or within an office or organization network On snom phones these accounts or phone numbers are called identities If your phone is part of an office network you may need to contact your administrator to configure new or change existing identities as this can only be done when the phone is running in administrator mode and when the PBX settings allow it See Initializing and registering the phone on page 15 for the information on required input data Configuring new identity account On the phone You can do the basic setup account number amp registrar on the phone 1 PresslSettin gt 3 Identity gt 3 Edit User 2 Press W to scroll down 64 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings e When you are at the top of the list pressing on the navigation key will take you to identity 4 e At any other position within the list press V A to scroll 3 Press to select 4 When prompted enter Account and Registrar D Press vV On the web interface Open the web interface and click on an id
94. onnect to It and press xX e To transfer a held call blind transfer put it on screen press Xfer dial the number and press vV If you are connected to one call and the button is available this indicates that there is at least one other call on hold Fig 2 If you wish to connect to a held call put the current call on hold by pressing or the line key and continue as explained above Music on hold As of firmware version 8 7 3 8 firmware downloads include a music on hold that is saved locally on the phone The default setting for playing music to callers on hold is off Changing the setting See Music on hold on page 70 Conference The maximum number of participants is five your phone and four others Initiating a conference 1 Call the first intended participant and put him or her on hold 2 Call the next intended participant and put him or her on hold o Continue likewise with the third and fourth participants if applicable o You do not need to put the last participant on hold before starting the conference 3 Press to start the conference Conference screen navigation Your input on the phone s keys will affect the caller callee s shown in the context area of the display For example o If you have initiated a conference with three other participants the total number of participants other than yourself is shown in the status bar Conference 3 Conference 3 Conference 3 1 19 Hold 0 l
95. or redirecting INCOMING calls mmmenneenvnnvrnenvenvenennvnnennennerserseseesererenerseseeseesennen 53 NER ini E 53 FN cent er ee ee 53 Rejecing anonymous calls Jr 54 RT Le WEE 54 Changing the settings on the phone and turning on call forwarding 55 Turning on forwarding of all calls with a programmed function key 55 TT CAN TOMY ALCO FR 56 Configuring the function KEYS rrrrumnnnnnnnvnnnnnnnnnnnnnvnnnnnnnnnnnevernnnnnnnnneverennnnnnnnnevevennnnnnnner 57 Function keys on snom ee 57 FEN 58 Example 1 Extension monitoring and call PICK UP mrrrvrrvrsvervrnvrsererserserseseesererserner 59 Example 2 Monitoring calls on screen m m 60 Example 3 Speed dialing EE EE Taaa aaa 61 Example 4 Turning forwarding of all calls on and Off EEN 62 Customizing the phone settings mmrmmnsnvvvnnnnnnnnnnnnnnnnnnnnnnnnevennnnnnnnnnnvernnnnnnnnnnvvevnnnnnnnnner 63 FEN 63 ee EN A P E AA A E O EAE AA A 63 PN 63 NUS TALIS S ACC OES i rsecorsssctneuncie esctonsicnactaersapsnentniapeetiringpactenrenentaanepiiacntwasaacneveseaceetamatennsnaarannmiennes 64 Configuring new den NO NEE 64 Editing an existing identity account ee 66 Assigning ringtones eet 66 METTE pr 67 ME E 67 BC 67 Menn 68 METTE one N E 68 Language settings of phone and web interface mmmrrvrvesvrrvrrvrsererserserersersersersersersereenen 69 FOM arara E E EE O E E 69 Web interface language mrrvesvesersvnserserserservrsenservenersererserseressensenenersersersersrsessen
96. ow incoming extension monitoring on Phone s web interface gt Configuration Identity gt SIP gt Extension monitoring group ID Enter the ID into the textfield Please note The first character of the ID must not be a brace o The extension to be monitored must be programmed onto one of the freely programmable function keys with LEDs In our example we are monitoring the number of the Sales Hotline on key P5 Ty Number Short Text Monitor Calls lt sip 157 ser intern sni On the phone s web interface click on Function Keys in the menu on the left Under Context of P5 select Active or one of the configured identities from the drop down list 2 3 Under Type of P5 select Extension from the drop down list 4 Under Number of P5 enter the phone number whose calls you wish to pick up In our example it is 157 5 Under Short Text of P5 enter Sales Hotline in the text field optional but helpful Click on Apply and Save The LED of key P5 on the phone will now flash quickly when a call is ringing on 157 If the call is not answered you can pick it up by pressing key P5 When 157 is engaged in a call the key will glow steadily 59 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Configuring the Function Keys Example 2 Monitoring calls on screen When you are monitoring another extension or phone line
97. own menu opens under Number For the available selections see the following section Key Events Line Default setting for all freely programmable function keys Incoming calls will go to the first free line key and outgoing calls will use the first free line key Line keys can be used to make outgoing calls with the identity selected from a particular key s Context menu and to have incoming calls for that identity going to that particular function key If the key is busy the incoming call will go to the first free line key 86 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 4 Programmable Functions Multicast Page This function key enables the phone to send multicast streams to IP multicast group addresses The multicast IP address and port are entered in the Number text field in the format lt multicast IP address gt lt port gt e g 239 255 255 245 5555 The angle brackets lt gt including their content are placeholders for the variables that you must replace by the actual characters Please note This key is for sending multicast streams To allow reception of multicast streams multicast support must be enabled on the phone s web interface Advanced settings gt SIP RTP tab gt Multicast by setting Multicast Support to on You must also enter the IP addresses of the multicasts you wish to receive in ascending order of priority 10 being the highest In c
98. pPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 1 Display Symbols Display symbols and Icons Symbols found in the function key line The buttons symbolize the functions that are currently available for activation Press the function key underneath the symbol to activate the function Programmable function symbols These are the symbols displayed in the function key line when the phone is idle They can be selected on the phone s web interface gt Function Keys page See for the default settings Displaying SIP URLs of all active identities selecting outgoing identity Call list menu missed received and dialed calls Currently available status messages Turning DND on and off ontac Contacts list CFwd NoFwd Forwarding all calls turning on turning off p Allowing presence signaling Retr Retrieving messages from mailbox Settin Settings menu Directory J gt lt Q ol EL w ml Io D OI ga 5 Q r Monitoring calls on other extensions see Extension Monitoring The button will Calls only be displayed when there are ongoing calls Help IP address of phone and snom s web address Redia Redial dialed calls Received calls Missed calls Favorites an V DAP LDAP Directory Next outgoing ID Previous outgoing ID ABS Address book search OCS accounts only 80 www InternetVoipPhone co uk sa
99. paces or punctuation between the digits 3 Click on Apply and Save Forwarding incoming calls when they are not answered 1 Open Preferences gt Call Forwarding gt Timeout 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save Turning call forwarding on 1 Web interface gt Preferences gt Call Forwarding 2 Click On after the forwarding event Always Busy Timeout 3 Click on Apply and Save Turning call forwarding off 1 Web interface gt Preferences gt Call Forwarding 12 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings Turning call forwarding off 1 Web interface gt Preferences gt Call Forwarding 2 Click Off after the forwarding event Always Busy Timeout 3 Click on Apply and Save Call completion On snom phones call completion means that when a called number is busy or not available your phone will call you back as soon as the dialed number is not busy anymore or available again The factory default setting is off See Call completion on page 44 on how to use this feature Note This function depends on whether it is available in your network or not Changing the setting to turn it on On the phone 1 Press gt 2 Call Features gt
100. participants on hold and continue as shown in Holding multiple calls above Alternatively press the participant s line key twice to connect to that call and put the other participants on hold This method has the disadvantage that you need to remember which lines the individual participants are on 2 Torestart the conference press Cnf On Dropping a participant 1 Press the participant s line key You need to remember which lines the individual participants are on 2 Press X to terminate the connection to this participant 49 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone 50 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Transferring calls You can transfer connected calls as well as calls ringing on your phone When you have a call on the line there are two ways to transfer it to a third party o Announcing the call to the third party first to make sure the call is welcome and will be accepted Attended transfer o Transferring the call unannounced Blind transfer There will be no feedback on whether the third party is available and or picking up the call When a call is ringing on your phone you can transfer it to a third party without answering tt first blind transfer only Attended transfer 1 Put the call on hold 2 Dial the number you wish to transfer the ca
101. possible to configure the settings on the phone and on the web interface If you use this function frequently and or regularly you may want to be able to turn it on and off with the touch of just one key instead of going through the menu every time Change Active Id i Call Lists Status messages Call Lists Change Active Id Contacts nr Directory None Next Outgoing ID DND SC Favorites S z Help LDAP Directory Menu Missed Calls Monitor Calls bhlest Ouran IT ABS Monitor Calls Accepted Calls Accepted Calls Redial x On the phone s web interface click on Function Keys in the menu on the left 2 Click on the drop down list of one of the context sensitive programmable function keys In our example it is the second key from the right Gei Select Forward all from the drop down list 4 Click on Apply and Save Using the configured context sensitive function key on the phone to turn forwarding of all calls on and off 1 Press the key Fig 1 2 The display will prompt you to enter a forwarding target Fig 2 If one has already been set the display will propose that number you can accept it with V or change it and then press vV 3 To turn off forwarding of all calls press the key again Fig 3 14 16 2011 Target when ForuHarding Crk 172 157 h 172 Ce 173 123 173 Pabe lt a fs A DD Cc
102. re call list Moving to beginning of next time zone More Expanding the list of time zones to show all Reduc Collapsing the list of time zones to show only time zones relevant to the language setting i e countries where the language is spoken Redia Last numbers dialed Redial selected number preceded by P Establishing conference between calls on hold and yourself O ar 3 c mi W all Hold Putting conference participants on hold 81 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Appendix 1 Display Symbols Call transfer Turning on the casing speaker Turning off the casing speaker On active screen i e in call etc Monitoring calls on other extensions see Extension Monitoring The button will only be displayed when there are ongoing calls Press to show details of calls on monitored extensions Available status messages like firmware update available reboot required call completion pending call forward activated etc Display indications On activity DES First line in context area Incoming call ringing Second line in context area Call waiting If there is more than Connected 0 156 d d pom 1 157 MBA one call waiting view and select fr 157 with 4 di EEE k HEHE Call s SH hold On idle screen Outgoing identity The current outgoin
103. references press Next press the number 4 key on the alphanumeric keypad Alternatively gt 4 Language navigate to 4 Language with the navigation key and press V to open the list of available languages Scroll through the list by pressing either the up and down V arrows on the gt AV aa navigation key 10 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Notational Conventions we Save your selection and return to the previous screen by pressing the confirmation key x Press the cancel key briefly to return to previous screens one screen at a gt time press the key for 3 seconds to return to the idle screen Example 2 Web interface gt Advanced gt Behavior gt Phone Behavior gt Number Guessing gt On Web interface Open the phone s web interface gt Advanced Click on the item Advanced in the menu on the left side of the window gt Behavior Next click on the tab labelled Behavior The bold lettering of the title on a tab indicates that its contents are currently visible gt Phone Behavior Find the section titled Phone Behavior gt Number Guessing Find the item Number Guessing gt On Click on the radio button on 11 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Setting up the Phone Setting up the phone Delivery
104. ress any key to log on Enter the account number Save with v Note See Entering numerals letters special characters and symbols on page 230n how to enter numbers and letters 6 Enter the registrar Press v After successful registration you will see the phone symbol LS and the registered account identity in the identity line underneath the date time bar 16 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Setting up the Phone Infobar with date amp time gt IRS io Fini hi Identity line 8172 Note If you see the account on the display preceded by an empty square and the phone does not work the server may be down either for servicing or due to a malfunction The registration and initialization should be completed as soon as the server is up and running again You may want to check with your administrator or your provider if nothing happens within a reasonable amount of time What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the snom phone during the initialization and registration process This data is entered on the web interface of the phone Contact your network system administrator or your VoIP provider for more information 1 When you have received all necessary data open the phone s web interface see Opening the web interface on page 30 2 Open Config
105. rnetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Context area Configured identities Outgoing identity The current outgoing identity is indicated by the right arrow pointing towards it Cee 172 When you call someone this is your identity for the call Select a different identity for the next call by pressing A Y on the navigation key Active identity Can be called Can be selected as the outgoing identity for making calls by pressing A Y on the navigation key D Identity not properly registered Identities can be rendered inactive without removing the registration settings by changing their status to inactive on the phone s web interface Inactive identities are not displayed on the idle screen They cannot be called or selected as the outgoing identity To reregister the identity open the phone s web interface gt Configuration Identity 1 4 1 Change the Identity active setting to on 2 Click on Re Register 3 Click on Save For information on configuring new identities or modifying existing ones see Identities accounts on page 64 Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol See Appendix 1 Display Symbols on page 81 for a complete list The factory defaults are Dir Direc
106. rs trying to change phone settings with faked HTTP POST requests System Information Log Use hidden tags Bon Mott F SIP Trace DNS Cache Subscriptions Press to save the settings as shown above PCAP Trace dai Press to ignore the warning until reboot Settings I e Press to ignore the warning forever snom VoIP phones 2000 2012 snom AG We urge you to set administrator and HTTP passwords to protect your phone from remote attacks The default administrator password is 0000 4 zeros there is no default HTTP password Note f you do not replace the default administrator password by an individual one an unauthorized third party with access to the phone could set an administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode Unauthorized third parties would also be able to set the phone back to factory values If you do not set an HTTP password you make it easier for experienced hackers to break into your system If you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible Without HTTP password you cannot open the phone s web interface If you do not wish to set an HTTP password you can turn off the reminder on the phone s display until th
107. s fontenelles 78870 Bailly France Tel 33 1 80 87 62 87 Fax 33 1 80 87 62 88 info snom com sales snom com snom technology SRL Via A Lusardi 10 20122 Milano Italia Tel 39 02 00611212 Fax 39 02 93661864 info snom com sales snom com snom technology Ltd Rm A2 3F No 37 Ln 258 Ruiguang Rd Neihu Dist Taipei City 114 Taiwan Tel 886 2 8751 1120 Fax 886 2 8751 1130 infoASIA snom com Your specialist retailer Ihr Fachhandler Votre distributeur Su distribuidor Il tuo rivenditore les internetvoipphone co uk 0800 088 48 46
108. s set to reject anonymous calls see next item 1 Open Preferences gt Privacy Settings gt Suppress own number CLIP CLIR 2 Select the radio button Hide 3 Click on Apply and Save Do not disburb mode With this setting incoming calls will not ring on your phone callers hear the busy signal Exception Phone numbers on your directory s VIP list see Contact Types To make this functionality available on your phone you have to map the DND key event either onto one of the context sensitive function keys underneath the display or onto one of the freely programmable function keys For more information see Programming the function keys on page 58 To turn DND on and off press the mapped function key When DND is on the display will say DND activated and the DND symbol replaces the phone symbol that normally precedes the identity OHO active mr 172 bal 173 Reject anonymous Calls With this setting you will not receive calls from phones whose number is not shown on your display Anonymous callers will hear the busy signal Please note that calls from analog phone connections will most likely be received as anonymous calls 1 Open Preferences gt Privacy Settings gt Reject incoming anonymous calls 2 Select the radio button Reject 3 Click on Apply and Save 74 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings
109. s there If you haven t found an answer or a solution to your problem please post your question or problem on the forum http forum snom com Note The forum is accessible to the general public Do not post any private and or security relevant information there This includes MAC addresses SIP headers etc that may allow others to hack into your system or use your identity for nefarious purposes If you haven t received an answer or solution within a reasonable amount of time generally two work days send the link to your posting to Support You need to create a support account first if you don t already have one Creating a support account 1 Open snom s web page at www snom com Click on the Support tab to open the Support window Click on End Customer Support On the Support Center page click on Register new account Fill out the form and click Register You will receive an automatic email Click on the link to activate your account NO o BR o H You will receive a second email containing your account name email address and password You can now submit tickets requesting support to snom Support Submitting a ticket 1 Open snom s web page at www snom com Click on the Support tab to open the Support window Click on End Customer Support On the Support Center page enter your email address and password and click on Login Click on Ask for support gt oO Se op Follow the instructions on the screen
110. ses you will see a succession of screens with context sensitive buttons Example Modifying the settings of group L Select group with VW and v The favorite screen opens i Use P and V to select yes or no The group screen opens ii Use P and V to select family friend colleague work or none The contact type screen opens iv Use P and V to select VIP block or none c When you are done editing the entry press X Deleting an entry 1 Press to open the phone s directory 2 Selecting an entry Scroll to the entry or enter the first letter of the name Note If there is more than one phone number associated with the entry and you want to delete only one of them select the number with A V 3 Press Del You will be asked Are you sure 4 If you are press v Adding editing entries on the web interface Click on Directory in the menu on the left side of the browser window Adding new entry 1 Type data in text fields of Add or Edit Entry e Number Type the number exactly as you would dial it with country and area codes if necessary and without parentheses hyphens blank spaces o Number Type Select the type of connection from the drop down menu The default setting is SIP o Contact Type Select None VIP or Deny from the drop down list The default setting is None 37 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Ma
111. st clicking on Apply and Save Adjusting the display Contrast Increasing and decreasing display contrast Press Settin Press 1 Preferences h Press 5 Display Press 1 Contrast Press the right gt _ P or left 4 arrow function key or navigation key to increase P or decrease 4 the display s contrast a ZS WO bh Display Contrast BOUOOOOU0000000 EAE Backlight Lowering backlight intensity lowers the energy consumption of the phone The available settings are on off and always The settings always and off mean that the backlight is permanently on or off 63 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings When you select the setting on the backlight will dim when there has been no activity on the phone for the number of seconds specified on the phone s web interface The default setting is 20 seconds Selecting the setting Press Settin Press 1 Preferences i Press 5 Display Press 2 Backlight Press the right IP or left lt 19 arrow function key or navigation key to switch between the settings Ae JS Je Backlight On ceea Changing the number of seconds after which the phone will dim the backlight to the idle screen setting applicable to backlight setting on only 1 Open the phone s web interface see Opening the web interface on page 30 Click
112. t 2 Tone Scheme Use A V to scroll Press V to save the selected country e w D Press X for two secondc to return to the idle screen Setting on the web interface 1 Open Preferences gt General Information gt Tone Scheme 2 Select the country from the drop down list 69 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings 3 Click on Apply and Save 4 Press to save your selection 5 Press X for two secondc to return to the idle screen Music on hold As of firmware version 8 7 3 8 firmware downloads include a music on hold MoH that is saved locally on the phone The default setting for playing music to callers on hold is off Enabling MoH 1 2 3 4 Open the Advanced page of the phone s web interface Click on the Audio tab Change the setting of Play music during hold to on Click on Apply and Save You can replace the MoH provided by snom with a customized either during firmware or separately as described below In this case please keep in mind Music the musical composition itself as well as audio recordings is covered by copyright laws their use in the form of MoH is subject to licensing fees in most countries It is your responsibility to comply with the laws and terms of copyright in your country The MoH mono sample rate 8000Hz consists of simple RTP packets without header Codec G7
113. t q First participant P lt q Second participant P lt q Third participant P o The upper line in the context area displays two receivers U and the number or name of the first of the other three participants Press P to view the other participants 48 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Putting the conference on hold Put all participants on hold Technically you are in effect terminating the conference You will see the Calls on Hold screen see Holding multiple calls on page 47 Press to restart the conference Le start another conference with all calls on hold Adding a participant Adding an incoming call 1 Press V or the blinking line key to accept the call The conference is put on hold 2 Press to start a conference with all held calls including the additional participant Calling a new participant 1 Press to put the conference on hold 2 Dial the number of the new participant 3 With the new participant on the line press Cnf On Terminating the conference 1 Press to put all participants on hold 2 Select each participant in turn and press X Putting one participant on hold 1 Press the participant s line key You need to remember which lines the individual participants are on 2 Press to return held participant to conference Speaking to one participant in private 1 Press LXFER to put all conference
114. ternetvoipphone co uk 0800 088 48 46 snom 710 User Manual Customizing the Phone Settings On the web interface the ringtones will be played by the phone Configuration Identity 1 4 gt Login Click on Play Ringer to play the currently selected ringer o To change the ringer select a ringer from 1 to 10 in the drop down menu of Ringtone If you have selected the custom melody enter the URL to the data file in the text field underneath It must be a file of the type PCM 8 kHz 16 bit sample linear mono WAV e Click on Apply and Save Time and date formats The date and time formats can be set and changed on the web interface only Time The time setting affects phones and or firmware versions with a digital clock only If the phone has a clock face changing the setting will not affect it 1 Open Preferences gt General Information gt 24 Hour Clock The default is on Select on to have the time on the phone s display shown in 24 hour format 00 01 to 24 00 o Select off to have the time on the phone s display shown in AM PM format 0 01 AM to 12 00 PM 2 Click on Apply and Save Date 1 Open Preferences gt General Information gt US Date Format The default is on Select on to have the date shown on the phone s display in m d yyyy or mm dd yyyy format Examples May 6 will be displayed as 5 6 December 10 will be displayed as 12 10 Select off to have the date shown o
115. the buttons document For more information see the detailed feature description at http wiki snom com Features LED Remote Control Call Agent This function key can be used by call agents to perform one of three different functions depending on the value entered in the Number text field Logging onto and off the system Text field entry F CALL AGENT LOGGEDIN Signaling readyness to accept calls For this function to work the agent must be logged in Text field entry F CALL AGENT READY Announcing that they are working after a call For this function to work the agent must be logged in Text field entry F CALL AGENT WORKINGAFTERCALL Conference Server This function key can be used for PBX based conferences and for local conferences on the phone itself PBX based conferences When a conference room or conference account has been created on the server for an individual identity you can dedicate a function key to calling and monitoring the conference room Select the identity and the Conference server function from the respective drop down menus and enter the SIP URI of the conference room in the Number text field For information on how to use this key with your particular PBX please check the PBX manual Phone based conferences If there is no SIP URI in the text field pressing the function key will initiate a phone based conference with all held calls and any active call 85 www Intern
116. the phone Prerequisites To be able to use VoIP you or your company must have A broadband internet connection Access to the internet via a router This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC Account information provided by your network administrator or a VoiP account with a VoIP service provider who supports the VoIP SIP standard The phone supports up to four VoIP accounts with one or more VoIP providers You will need the registration information received from your Internet service provider or your network administrator Required and optional data differ from provider to provider They normally include 19 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Setting up the Phone Account usually the phone number On snom phones an account is called an identity Registrar Password User name authentication name outbound proxy may also be required These are settings that can only be configured on the web interface of the phone after it has been successfully registered If your provider or your network provides a mailbox account that setting is also configured on the web interface For more information see Identities accounts on page 64 Initialization and registration snom phones are plug and play Once the phone is connected to your network it will begin to initia
117. the same no matter which window happens to be open at the time Available menu items depend on whether the phone is running in user or administrator mode Click on a menu item to open that page Some pages contain several documents To make a document visible click on its tab The font weight of the characters on the active tab is bold Only one tab can be active at a time Note Any changes you make will not take effect until you click on Apply Changes will be lost if you open another page of the web interface or if you close the web interface without first clicking on Apply After you have clicked on Apply the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone loses power or Is disconnected from its power source On the right of each setting there is a link symbolized by the question mark Click on this link to open a wiki page with information on the setting description valid and default value links to connected issues etc Click on the return button of your browser to return to the phone s web interface Note You may have to enter your HTTP password to return to the phone s web interface Web settings overriding manual phone settings In some cases settings activated on the web interface override manual settings on the phone lfa setting you have made on the phone does not appear to take effect look for
118. ther it is available in your network or not The factory default setting is off Changing the setting to turn on call completion See Call completion on page 73 When call completion is enabled and a dialed number is busy or ringing and not picked up will appear in the function key line Press to activate call completion for this call Calling Call Completion 153 Waiting 153 You can now dial another number receive calls or hang up the handset to return to the idle screen Call completion will not interfere with the normal operation of your phone Press to turn off call completion for this call Press if you wish to dial another number while waiting for call completion Waiting for 153 to be 17 07 Ck 172 E 173 When the number becomes available you will see it announced on the display and hear a single long beep 44 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Using the Phone Call Completion Dial 1537 Cancel Ok Press to dial Press to turn off call completion for this call Number guessing auto completion Note The default setting for Number guessing is off To be able to use open the phone s web interface to Advanced gt Behavior gt Phone Behavior change the setting to on and enter the minimum number of characters you must enter before number guessing will start When you dial and have typed the minimum number
119. tion Keys Advanced Certificates Status System Information Log SIP Trace DNS Cache Subscriptions PCAP Trace Memory Manual snom VoIP phones 2000 2011 snom AG www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode enter the administrator password in Administrator Login and click on Apply The default password is 0000 4 x zero The two pages in administrator mode look like this Preferences B Advanced Settings p eg Logout Logout Operation SC ER Operation Network Behavior Audio SIP RTP QoS Security Update Home Webinterface Language English vB Home Phone Behavior i i Directory Language English v Directory Call Completion Jon off kd Setup i Setup Peer to Peer Call Completion on Vort Preferences ees ee Name Mi Preferences IDNA RFC 3490 Support Oon Gort Speed Dial ee Australia Speed Dial Auto Dial off v Function Keys MWI Notification Silent vo Function Keys Overlap Dialing Oon Mott K Identity 1 MWI Dial Tone Stutter v ed Identity 1 Number Guessing Jon off i Identity 2 Use Headset Device None v Identity 2 Number Guessing Minimum Length 4 Identity 3 Use Backlight on v O Identity 3 Contact Query Minimum Length 3 Identity 4 Dim after in seconds 20 Identity
120. tory see Directory on page 34 Settin Settings menu see Settings on page 27 CFwd Forwarding all calls on off see Call forwarding on page 54 Help Phone s IP address and URL of snom s web page This button is replaced by the button whenever a status message becomes newly available 25 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Displaying all currently available status messages If a different function is mapped onto this key it will be replaced by this status key whenever a status message becomes newly available Press the key to display the status messages press to delete displayed status messages one after the other This will also delete the message in the status bar for example call forwarding settings Once all messages have been deleted both the key as well as the message in the info status bar will disappear If you have mapped a different function onto this key it is now visible and available again If you have mapped the function Status messages onto the key the symbol s space will remain blank until there is a new status message or until a reboot when all current status messages will be displayed anew When the phone is active The display will inform you of any activity the phone is engaged in This information is presented in the form of text or symbols or both Info bar This l
121. uration Identity 1 and enter any additional login information you have received from your provider Note A number of IP telephony service providers and a number of SIP PBXs require settings that are different from snom s standard factory settings snom s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required Do not change the standard configuration unless you know what you are doing Expert help may be required Correcting the clock The phone receives the time and date from your NTP time server If the time and or date on the display are incorrect you may need to set the correct time zone Changing the settings See Time and date formats on page 67 If the time is still incorrect there may be a problem with the time server Contact your network administrator or your IP provider Default formats Time 24 hour clock e g 17 35 Changing to AM and PM formats See Time on page 67 Date US date format MM DD YEAR eg 11 23 2010 Changing to European format DD MM YEAR e g 23 11 2010 See Date on page 67 17 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Getting to know your phone Ata glance The factory settings at a glance ESTEEM gt 14 10 2011 Outgoing identity Thi Z Call LED Blinking fast Incoming call sr Steady lig
122. urrent input mode 123 ABC Capital letters Next input mode EAEN Redial Changing input mode gt lt __ C_D C JC D at Redialing A A Directories call lists lt Moving cursor to the left g Deleting character to contact list favorites gt Move cursor to the right the left of the cursor Press any key on the alphanumeric keypad or pick up handset to open the Enter Number screen The current input mode is indicated in the information line underneath the cursor line Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line 22 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Text in information line Press function key to switch to input mode current input mode indicated by symbol in Function Key Line 123 abc abc ABC ABC 123 Entering numerals letters special characters and symbols When entering letters and special characters pause briefly after each character until the cursor moves forward Pausing is not necessary when entering numerals Numerals In numeral mode press the respective number key to type the number printed on the key Letters When in input modes small and capital letters press the alohanumeric key with the respective letter one two three or four times quickly to type the first second third or fo
123. urth letter printed on the key Keep pressing the key to type letters with accents and umlauts if there are any available in the selected phone language and the number printed on the key We Example In small letter mode press the 2 key once to type an a twice to type a b and three times to type a c Letters with accents and umlauts When in input modes small and capital letters press the alphanumeric key with the basic form of the respective letter as many times as necessary Pause briefly after each letter Available letters with accents and umlauts depend on the phone s language setting Example If the phone language is German press key 2 four times to type Entering special characters and symbols In input modes small and capital letters press keys O and 1 one or more times quickly Pause briefly after each character or symbol Period Press 1 once Space _ Press 0 once Underscore _ Press O twice Special characters listed in the table Press 1 as many times as indicated 23 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Getting to Know Your Phone Display layout In idle mode When active Info amp status bar with date and time KR K 1i we Connected Configured identities Date is replaced by current status gt IECH message Fool Redial Right function key is replace
124. ust give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights 91 We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION O This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program
125. vensennen 69 BE EEE EE E E pees 69 Mer Le e NE 70 Streaming MoH from media TN 71 Emerge tee 71 CONANA DE 71 ENN E 73 5 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 CAEN E 73 HEM ND rere ett ne enn ee ee eee 74 Bop aye ike Ee Bee gt EEE EE NE 74 KEANE eee 74 ND GUC SINO EE 75 SSCA NE EE 19 Software update sunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 76 Manual upadalo re 76 TSN e BE 76 Troubleshooting EE 77 eenegen 77 HOT Fr 77 KANN valios ege 77 ah GE 77 Manua LE Ls e E 77 Contacting snom Support svusrsvenesvevenvnvenenvenennenenvenerssnenssnenvsnenssnenvenenvenennenenseneneeneneeneneenenenen 78 ee 79 Appendix 1 Display Symbols eet 80 Symbols found in the function key GE 80 BE EV a 106 52 eo ENE Th E E E E 82 Appendix 2 Status MESSAGES E 83 Appendix 3 Wall Mounting Mente ee een ts eet te ec 84 Appendix 4 Programmable Funchons ENEE 85 FN Lee 85 FVN re 88 Appendix 5 GNU General Public LICenSe r rersversvrrsvrrernrennveravensversvssnessvessversversversrsnnennn 91 6 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Copyright Trademarks GPL Disclaimers Copyright Trademarks GPL Legal Disclaimers 2012 snom technology Aktiengesellschaft All Rights Reserved snom the names of snom products and snom logos are trademarks owned by snom technology AG All other product names
126. ver the now protruding tip holding the receiver safely in place in the upright position on the wall Kc cl Fig Abb 1 Fig Abb 2 Fig Abb 3 1 Slide the plastic tab from the cradle Fig 1 Rotate the tab 180 3 Slide the tab back into the cradle Fig 2 The top of the tab now protrudes slightly above the inner edge of the cradle Fig 3 so that it will hold the handset more securely The wall mounting instructions are attached at Appendix 3 Wall Mounting on page 85 13 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Setting up the Phone Connecting the phone The phone can be operated with Power over Ethernet PoE provided via the network cable or if PoE is not avaible in your network with a 5V DC power adapter If no PoE available Wenn PoE nicht Ste Sil n y a pas de PoE Si no se dispone de PoE Se non disponibile PoE Not included in delivery Nicht im Lieferumfang enthalten Optional Non inclus Optionnel Non incluido Opzionale Non incluso Opcional Gen PC 5V DC Optional gt Optional Optionnel Optionnel Opzionale Opzionale Opcional Opcional Plug the Ethernet network cable into the RJ45 connector labeled NET and plug the other end into the network side to establish a data link The second RJ45 connector labeled PC is for daisy chaining further Ethernet devices without the need for a second Ethernet
127. y 76 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Troubleshooting Troubleshooting Reboot Press Settin Press 5 Maintenance Press 3 Reboot When asked whether to Reboot press v h m Pe ZS P Wait for the idle screen to reappear Hard reboot Disconnect the power wait for a few seconds and reconnect Wait for the idle screen to reappear Warning Never disconnect the power during a firmware update Reset to factory values Press Settin Press 5 Maintenance Press 4 Reset values Enter the administrator password and press v Wait for the idle screen to reappear D ROON See Initializing and registering the phone on page 74 to continue Warning All customized settings will be lost TFTP Update When there is no other way to get the phone to work administrator password lost etc How it is done See hitp wiki snom com Firmware Update TFTP_Update en Warning All customized settings will be lost Manual initialization When automatic initialization via DHCP fails enter the values for netmask IP gateway and DNS server manually after each prompt on the display af www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 snom 710 User Manual Troubleshooting Contacting snom Support Please visit our knowledge base and our forum first You may find the answer to your question in one of the topic
128. you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section Is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choic

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