User's manual - NBS Technologies
Contents
1. 3 18mm 0 009 0 034 in 0 23 0 84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD oo Y 0 623 in 15 82mm 0 218 in 5 54mm max pe 0 0 115 in 2 92mm 0 221 in 5 62mm max gap MAGNETIC STRIPE 0 0 115 in 2 92mm gt CHIP POSITION FOR SMART CARD 0 218 in e 0 210in 0 631 in 5 54mm Max Min gap 3 54mm 7 54mm 0 623 in 15 82mm Min 0 403 in 10 25mm Max TECHNICAL SPECIFICATIONS 2 11 43 310 Rev 1 2 E neral Ribbons information Overlay Varnish Interfaces Mechanical Electrical TECHNICAL SPECIFICATIONS e Monochrome 1000 cards roll Monochrome colours black red blue green silver gold white scratch off Monochrome 1500 cards roll black only K resin 0 500 cards roll K dye Q 500 cards roll YMCKO 200 or 350 cards roll Thermal transfer Resin ribbons offer more durability than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels e Thermal transfer e 4 microns thick e Clear and holographic options Clear Genuine Secure Hologram Custom Hologram e Centronics Parallel Standard e RS 232C Serial Optional USB port Optional Width 7 9 200 mmt Depth 15 2 886 mm Height 9 4 240 mm Weight 13 5lbs 6 1 kg t Measured without2. 43 310Rev 1 2 Es JAVELIN E neral information Appendix Accessories WG supplies A Please contact your engenyus dealer to place an order for accessories and supplies RIBBONS The 4310 printer requires approved ribbons for optimum performance and print head life The following ribbons may be used in the J310 printer Monochrome Resin Ribbons sold by the roll engenyus on 61131 101 Black 1000 cards 11 32 101 Black 1500 cards 102 Red 1000 cards 103 Green 1000 cards 104 Blue 1000 cards 106 White 1000 cards 111 Gold 1000 cards 112 Silver 1000 cards 121 Scratch off Grey 1000 cards 6 6 6 6 6 6 6 6 Colour Ribbons sold by the roll engenyus Part Number 6 11 31 501 5 panel YMCKO 200 cards Description 6 11 32 501 5 panel YMCKO 350 cards 6 11 31 201 2 panel K dye O 500 cards 6 11 31 202 2 panel K resin O 500 cards Note Y Yellow M Magenta C Cyan B Black O Overlay Monochrome resin ribbons are suitable for printing text graphics and bar codes but not images K dye O ribbons are recommended for printing monochrome images APPENDIX C 2 11 43 310 Rev 1 2 CARDS E neral information The following plain white plastic cards are available for use in the J310 printers engenyus 9 104 523 111 Cards with no magnetic stripe 9 104 523 112 Cards with low coercivity magnetic stripe 9 104 523 113 Cards wit
3. J310 CE and J310 CEM printers have a contact station to connect a serial interface to the smart card contacts A suitable smart card coupler and associated software would be required external to the printer to communicate with the smart card engenyus offers a range of integrated couplers as detailed on page 43 for both contact contactless mifare and combi cards The J310 may be equipped with an optional contact station for programming smart cards ISO 7816 This printer model responds to commands that position the cards at the contact station where the printer connects to the contacts on the smart cards All other printer operations remain the same as the standard J310 model APPENDIX B 2 11 43 310 Rev 1 2 A MEDIA LOADING ORIENTATION Position the cards with the smart card chip at the top of the card and towards the printer When a command to the parallel printer interface sends a card to the smart card contact station the printer connects the smart card contact station to the female DB 9 connector on the rear of the printer An attached external smart card programmer can be used to program smart card chips DB 9 SMART CARD DB 9 SMART CARD PINS CONTACT POINTS PINS CONTACT POINTS ave 6 v a oew s omo Oo 4 APU GND when chip Refer to the card printer programmer s manual for complete programming information DO NOT position printing over the smart card chip APPENDIX B 2 11
4. operate To the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power switch in the OFF 0 position 3 Insert the power cable to the printer power socket and attach to grounded electrical socket of the proper voltage and type 4 Attach interface cable to printer and computer and then secure 5 Switch power on CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only parallel cable under 3 metres in length GETTING STARTED 2 11 43 310 Rev 1 2 E JAVELIN GSeneral information 2 Operation AN 2 1 Printer Features The following shows the features found on your J310 printer STANDARD FEATURES OPTIONAL FEATURES Print Head A Magnetic Encoder Station Print Head Unlock lever B Smart Card Contact Station LCD Display Panel Button Card Output Hopper Card Thickness Control Card Cartridge Card Cleaning Cartridge OnNo oR WD PLEASE NOTE Any blue items insi
5. D nt40 instead and click OK Once the printer driver has been successfully installed you will need to configure it for your printer This driver provides control of several printer features when printing from Windows applications C SET PRINTER DRIVER OPTIONS WINDOWS NT The printer settings can be accessed by selecting the J310 Plastic Card Printer driver from within Printers Under Windows NT the printer properties are separated into two distinct pages Document Defaults and Printer Properties Highlight the printer icon and right click to open the following options Document Defaults The page set up window allows the number of copies to be set and the option of portrait or landscape The advanced settings are e Card colour conversion and image rotation e Ribbon type of ribbon and use of the black panel e Printer printer colour settings Properties Within the device setting s window are the machine options such as Print full size cards smart download Magnetic encoder settings Toolbox from the toolbox self test printing station can be chosen to produce a test card STARTING TO PRINT CARDS 2 11 43 310 Rev 1 2 Seneral information d D SET PRINTER DRIVER OPTIONS WINDOWS 95 98 The printer sttings can be accessed by selecting the J310 plastic card printer driver from within printers Highlight the printer icon and right click to open the following options Card Portrait Landscape printing image rot
6. NTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam E neral information Open cover and adjust lever to the correct position for the card thickness you are using Repeat for different card thickness Factory setting is for 30mil O 7 62 mm card thickness See diagram below Card thickness A 60mil 1 524mm to 50mil 1 2 7mm B 4Omil 1 016mm C 30mil 0 762mm DEFAULT D 20mil 0 508mm E Less than 20mil 0 508mm Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowest position and move up until cards feed D CARD OUTPUT HOPPER This item is used for collecting printed cards Install card output hopper to printer by hooking over bottom edge of card exit aperture OPERATION 2 11 43 310 Rev 1 2 General 2 5 Feeding one card at a time information A manual feed slot is available on the rear of the card cartridge cover for feeding single cards Cleaning cards are fed manually through this slot The card cartridge must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on rear of card cartridge Do not feed more than one card at a time OPERATION 2 11 43 310 Rev 1 2 __ General 2 6 Printing a Test Card informatior With ribbon and cards loaded your 4310 pr
7. O General information O Getting Started O Operation O Starting to Print Cards O Cleaning O Trouble Shooting O Technical Specifications User s manual JAVELIN J310 www engenyus com JAVELIN engenyus limited December 2002 2 11 43 310 Rev 1 2 Seneral informatior FOREWORD This manual provides installation and operation information for the engenyus JAVELIN J310 card printers TECHNICAL SUPPORT If for any reason you require product technical support please contact the distributor where you purchased your equipment If they cannot help you or at their direction engenyus can be reached at ENGENYUS LIMITED 7 Byfleet Technical Centre Canada Road West Byfleet Surrey United Kingdom KT14 7NB Tel 44 1932 351531 Fax 44 1932 351382 Email technical support engenyus com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an engenyus distributor please first contact them on their returns procedures Alternatively if you have been advised to return your printer to engenyus please follow these procedures 1 Before calling or returning any goods ensure that you are able to provide the following information e the product serial number e a brief description of the reason for return e if applicable your technical support call reference number 2 Contact engenyus customer services department on 44 0 1932 351531 3 You wil
8. RIPE UP oy APPENDIX A A MEDIA LOADING ORIENTATION The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO encoding or LOCO encoding When loading cards into the card cartridge please ensure that the magnetic stripe is facing down and closest to the rear Also available are printer models with the magnetic read write head positioned above the card path with HICO encoding or LOCO encoding When loading cards please ensure that the magnetic stripe is facing up and closest to the rear Approved HICO LOCO PVC cards are available See Appendix C ONLY USE cards that comply with ISO 78104 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on magnetic stripes 2 11 43 310 Rev 1 2 GSeneral information B MAGNETIC ENCODER CLEANING There exists two different processes to clean the magnetic stripe encoder The first process consists of a standard cleaning of the printer This cleans the most important parts of the printer including the print head transport roller and magnetic stripe encoder refer to chapter 4 Cleaning for more instructions The second process consists of a cleaning of the magnetic encoder using the menu button from the LCD Display To access the magnetic encoder cleaning menu proceed as below 1 Leave power on Rem
9. S DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders WARRANTY INFORMATION PRINTERS All engenyus JAVELIN printers are warranted against defects in material or workmanship for twelve 12 months from the date of purchase by the end user Proof of purchase or shipment date is required to validate the warranty period The warranty becomes void if the equipment is modified improperly installed or used damaged by accident or neglect or if any parts are improperly installed or replaced by the user SUPPLIES These are warranted to be free from defect in material and workmanship for a period of six 6 months for media and twelve 12 months for ribbon from the date of shipment provided the user has complied with storage guidelines handling and usage of the supplies within engenyus Javelin printers PRINTHEADS Since print head wear is part of normal operation the original print head is covered by a twelve 12 month warranty Warranty period begins on purchase date To qualify for this warranty the print head must be returned to engenyus or to an authorised dealer Customers are not required to purchase engenyus supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the print head for which a warranty claim is made the user is responsible for all charge
10. ation and number of copies Colour printing and screen colour settings General Sharing Colour management Details SET PRINTER DRIVER OPTIONS AND PRINTING A TEST CARD The 4310 Printer screen appears Change the options as follows 1 Onthe PRINTER tab configure the magnetic encoder feature If your printer is equipped with a magnetic encoder option select WITH MAGNETIC ENCODER option 2 On the CARD tab select card orientation landscape or portrait select LANDSCAPE 3 Onthe RIBBON tab select the ribbon type Select YMCKO for the standard O panel ribbon 4 Inthe same tab go to BLACK PANEL area and select TEXT ONLY This option allows black text bar codes or logos to be printed using the black resin panel from the colour ribbon 5 Finally go back to the PRINTERS TAB and click on TOOLS and then SELF TEST PRINTING STATION The J310 will print a self test card which should be kept for reference in a safe place in case of any query PLASTIC CARD PRINTER PRINTER J310CEM Serial Number 23666 Firmware 4 00 300 dpi TEST CARD Hoad resisianoo 134 CA KIZ vi i IA EC 12 ES Printing counter 123456 6 Close the engenyus J310 PRINTER PROPERTIES screen Now that you have loaded media and set up the printer driver the J310 printer is ready to print STARTING TO PRINT CARDS 2 11 43 310 Rev 1 2 Es 3eneral JAVELIN information j 4 Cleaning PROTECT YOUR FACTORY WARRANTY The reco
11. ays keep cover of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open 2 11 43 310 Rev 1 2 GSeneral information Es JAVELIN Y 6 Technical General O Colour Printing e Fonts Cards o TECHNICAL SPECIFICATIONS Specifications High speed printing over 144 cards hour edge to edge in full colour YMCKQ throughput Small footprint Windows Drivers for 99 98 NT 4 0 ME 2000 XP One year printer warranty One year print head warranty Colour dye sublimation or monochrome thermal transfer printing 25 seconds per card YMCKQ throughput 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Resident Arial Normal 100 Arial Bold 100 True Type fonts avallable via Windows Driver Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 3751 86mm Option Magnetic Stripe ISO 781 1 Option Smart Card ISO 7816 2 Card thickness 0 25mm to 1 524mm Card feeder capacity up to 240 cards 10mil up to 80 cards 30 mil Card output hopper capacity 300 cards 10mil up to 100 cards 30 mil 2 11 43 310 Rev 1 2 information GSeneral CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD 2 125 0 002 in 53 98 0 050mm 3 375 0 010 in 85 72 0 25mm Radius 0 125 in
12. card output hopper e 110 230 Volts AC 60 50 Hz e FCC Class A CE UL and CUL approved 2 11 43 310 Rev 1 2 info E neral mation Environmental Operating Temperature GO to 86 F 15 to 30 C Operating Humidity 20 to 65 non condensing Storage Temperature 23 to 158 F 5 to 70 C Storage Humidity 20 to 70 non condensing Ventilation Free air Options amp Accessories Centronics Cable 1 8 or 3 0 metres RS 232C serial port USB port Smart Card Contact Station 0 6mm cards only Magnetic Encoder O 76mm cards only Cleaning supplies Service Manual For best results use engenyus approved cards and TrueColours ribbon media Using non approved cards or ribbon media can void your warranty Refer to the Accessories section for more information about cards and ribbon media available from engenyus TECHNICAL SPECIFICATIONS 2 11 43 310 Rev 1 2 GSeneral information A E JAVELIN Appendix A Magnetic Card Stripe Encoder This section contains information on the additional operations of the J310 printers with magnetic card stripe encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the J310 printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity APPENDIX A 2 11 43 310 Rev 1 2 E neral information ST
13. d voltage point capable of causing electrical shock and personal injury An area where electrostatic discharge ESD can cause component damage Use a grounding wrist band Elevated temperature hazard capable of producing a burn Keep card printer clean by minimizing cover open time 2 11 43 310 Rev 1 2 E earal information TABLE OF CONTENTS T CETINE STARTE a ee eee eee 1 1 1 Unpacking your card printer nsoconica oras cio ricota 1 1 2 Indicators and controls esiensicos amrndatr ancla a e A 3 1 3 Printer installation cccccccce cece eee eee eens eee eeeeeeeeeneeaeeateeaeeateeaenas 4 A 5 A PCR PO E o 2e Lodno ODON S rara pucca 6 e GING Cols IA CO RP So O ara 8 Pa Care Carella A e O OE O A 8 B Card cleaning cartridge vivia ora 10 C Card thickness control lever asnicar acarrear 11 D Card output NO PEF comicas ro doce rentes 11 2 4 Feeding one Card at a time cccecc ccc ece eect eee eneeeteeeeaeeetenteneeaes 12 Seo Pence 13 3 STARTING TO PRINT CARDS wrrsssssssssesesssessesessesrees 14 A Install driver on Windows 959 98 0 15 B Install driver on Windows NT4 0 ooccooccccccconcocncnnncononnnconcnnnnoo 16 C Set printer driver options Windows NT ccccceeeee eee eee eeaeees 16 D Set printer driver options Windows 95 98 0ooocccccccncccnnccnnnonnaoo 17 E Set printer driver options and printing a test Card o ooccccccccccn ccoo 14 A CLEANING eecessssssessssssss
14. de the printer can be operated by the user OPERATION 2 11 43 310 Rev 1 2 General 2 2 Loading Ribbons information The J310 printer requires approved ribbons See Appendix 0 i The resin thermal transfer and dye sublimation ribbons are specifically designed for NN your 4310 printer For optimum performance and printer life print head always use approved ribbons DO NOT TOUCH the print head or the electronic components on the print headcarriage Discharges of electrostatic charge from the human body or other surfaces can damage the print head or other electronic components used in this device 1 Remove ribbon from packaging 2 With printer power ON and READY status open cover and press down on the print head unlock lever to open the print head carriage The print head carriage will pop open Continued on next page OPERATION 2 11 43 310Rev 1 2 General SUPPLY SPINDLE information 3 Load ribbon onto the supply spindle under print head carriage and empty core with tape attached onto the take up spindle Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle TAKE UP SPINDLE CLICK 4 Push down on the print head lock lever until an audible click signals the locked down position Please note that the ribbon automatically synchronises whenever the print head is locked down 5 Close cover Please note that
15. e cleaning process Repeat first steps 1 amp 2 above Although the CLEAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate CLEANING 2 11 43 310 Rev 1 2 __ General 4 2 Cleaning the Print Head informatior Cleaning the printer using the cleaning system with cards usually suffices However cleaning the print heads using swabs can remove more stubborn deposits CA when print anomalies persist To avoid deposits only use foam tipped swabs 1 Raise print head and remove the ribbon 2 Clean print head by moving the alcohol moistened swab tip side to side across print head elements Only use moderate force To re order swabs see Appendix 0 Never use a sharp object to scrape deposits from the print head Permanent damage will result CLEANING 2 11 43 310 Rev 1 2 __ General 4 3 Card Cleaning Cartridge informatior Your J310 printer also has a card cleaning cartridge This item cleans the cards entering the printer To ensure print quality the adhesive cleaning roller CA requires periodic replacements CLEAN PRINTER WHEN TO MAINTAIN When LCD screen reports message Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Qpen cover and locate cleaning cartridge 2 Gently remove cleaning cartridge by rotating up and away from printer Continued on nex
16. formation IMPORTANT NOTE ENSURE THAT YOUR PC PRINTER PORT IS SET TO A STANDARD MODE AND ALSO ENSURE THAT YOU HAVE DELETED ANY PREVIOUS VERSIONS OF THIS PRINTER DRIVER IF YOU HAVE ANY DOUBTS PLEASE CONTACT YOUR IT DEPARTMENT This installation uses CD drive D as the installation drive with the printer used as stand alone e Start your computer and then Windows e Insert your engenyus Printer Driver Software CD into the drive D e Under Windows click the Start button select Settings then Printers Double click on the Add Printer icon and also Next e Ensure Local Printer is selected and click on Next e Click on Have Disk and then type in D win95 98 and click OK e J310 CARD PRINTER should be displayed after which click on Next e Choose LPT1 Standard or ECP Printer Port click on Next select Yes to set as Default Printer and click on Finish to install The Printer Wizard will copy the necessary files to the PC for you and the J310 printer driver installation will be completed STARTING TO PRINT CARDS 2 11 43 310 Rev 1 2 B TO INSTALL THE J310 PRINTER DRIVER IN WINDOWS NT4 0 E neral information ENSURE THAT YOU HAVE ADMINISTRATIVE PRIVILEGES TO PERFORM THIS INSTALLATION OR CONTACT YOUR IT DEPARTMENT Set printer as Mot Shared for stand alone use Use the steps provided for Windows 95 98 installation with the exception of step 6 where you must type in
17. g roller 3 Solution A1 Open cover and press down the print head unlock lever to open the print head carriage The print head will move up A2 Check ribbon is properly rolled on ribbon cores A3 Push down on the print head lock lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize AS Print again Continued on next page TROUBLESHOOTING 2 11 43 310 Rev 1 2 E neral information TROUBLESHOOTING B1 Be B3 B4 C1 D1 Da Open cover and press down the print head unlock lever to open the print head carriage The print head will move up Push down on the Print Head Lock Lever until an audible click signals the locked down position Ribbon will automatically synchronize Print again Use a different supply of cards Perform a cleaning of the print head see 4 2 Cleaning the print head Replace cleaning roller see 4 3 Cleaning cartridge Printing shows blurry printed image e No printing on the card Possible Cause A Ribbon may not be installed in the printer B Cards may not meet specifications C Cable on print head may be disconnected D Print head elements may be scratched or burnt 3 Solution A1 Check for ribbon in the printer B1 Use a different supply of cards C1 Power off the printer and check the print head cable connections D1 Call service for print head replacement information For optimum print quality alw
18. h high coercivity magnetic stripe 9 104 523 110 self adhesive cards to fix onto proximity cards Many other card types are also available ask your dealer for more information APPENDIX C 2 11 43 310 Rev 1 2 info A Seneral ACCESSORIES mation 2 33 11 000 2 33 13 000 230 12 000 4 50 11 000 61100915 6 11 00 902 61100912 6 1100913 2 40 10 000 2 42 62 330 2 42 62 421 APPENDIX C Accessories available for J310 Printers are listed below engenyus mm Part Mumber Description engenyus Mifare contactless encoding kit to be fitted to J310C or 4310CM printer Includes integrated Mifare encoder software tools RS232C interface and documentation engenyus Smart Card contact encoding kit to be fitted to J310C or J310CEM printer Includes integrated smart card coupler software tools RS232 interface and documentation engenyus combined Smart Card contact amp Mifare contactless card encoding kit to be fitted to J310CE or J310CEM printer Includes integrated smart card coupler software tools RS232C interface and documentation engenyus Software Developer s Kit SDK Includes smart card reader and training at engenyus Cleaning kit cleaning cards 100 and swabs 25 Replacement print head kit Cleaning roller kit 9 Card cleaning cartridge USB connector and cable 1 8m Centronics Cable 3 0m Centronics Cable 2 11 43 310 Rev 1 2
19. inter is ready to print To check the operation of the printer you should print a test card Press the menu button until the LCD screen shows SELF TEST gt 2 Then press the select button once 3 Press select again to print a Test Pattern 3 Atest card will print after a few seconds LCD display will show printing status Test card is printed on both sides of the card This is an example of the test card PLASTIC CARD PRINTER PRINTER J310CEM Serial Number 23666 Firmware 4 00 300 dpi TEST CARD Head resisharena 1334 sai 2012 12 EG 12 l Printing counter 177456 OPERATION 2 11 43 310 Rev 1 2 GSeneral information A Es JAVELIN 3 Starting to orint cards Printing with the J310 printer requires the Windows Printer Driver your card design issuing software or printer command level programming through the printer interface The J310 card printer can be used with any Windows 95 98 ME 2000 XP or NT 4 0 operating system using the drivers provided with the printer Updated drivers can be downloaded from the engenyus website www nbstechnologies com This section contains information on the printing of a single sided card in colour using the 5 Panel colour ribbon YMCKQ and the Windows Printer Driver STARTING TO PRINT CARDS 2 11 43 310 Rev 1 2 E A TO INSTALL THE J310 PRINTER DRIVER IN WINDOWS 95 98 USE THE FOLLOWING STEPS neral in
20. l be given a Returns Materials Advice RMA number 4 Pack the goods in their original packaging along with any sample cards if appropriate and mark the RMA number clearly on the outside of the package 5 Return the printer to engenyus at the address as shown above Note lt is advisable to send the package via registered mail or a recognised courier service to ensure confirmation of delivery Continued on next page GENERAL INFORMATION 2 11 43 310 Rev 1 2 General information Only complete goods in their original packaging with a valid Returned Materials Advice RMA number clearly marked on the outside can be accepted for return to engenyus COPYRIGHT NOTICE This document contains information proprietary to engenyus This document and the information contained within is copyrighted by engenyus and may not be duplicated in full or in part by any person without written approval from engenyus While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification engenyus reserves the right to make changes for the purpose of product Improvement at any time GENERAL INFORMATION 2 11 43 310 Rev 1 2 Seneral informatior TRADEMARKS JAVELIN and ENGENYUS are trademarks of engenyus limited Windows and M
21. lease ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer GETTING STARTED 2 11 43 310 Rev 1 2 Seneral In addition to user documentation make sure the following items are included information with your 4310 printer CARD CARTRIDGE J EY f CLEANING KIT J fe N i CABLE E INTERFACE CABLE QUICK START USER MANUAL amp PRINTER DRIVER CD J QUICK START GUIDE If any items are missing please contact your dealer To reorder please refer to Appendix C of this manual GETTING STARTED 2 11 43 310 Rev 1 2 1 2 Indicators and Controls Seneral Your J310 printer has an LCD Display and a Panel Button information LCD DISPLAY The 16 character LCD Display is used for e Showing the printer s current status e Providing operator and service messages PANEL BUTTONS The panel button is a push button used for 0 Clearing errors Starting and clearing a cycle 0 Printing a test card GETTING STARTED 2 11 43 310 Rev 1 2 1 3 Printer Installation Seneral The following will guide you through the installation of your 4310 printer information CAUTION Limit AC power supplied to the J310 Printer to 110 230 V AC 60 50 Hz for an associated 680 mA 310 mA Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never
22. ly positioned 7 77 Ma MIS MMMM MMU e g scratched or burnt gt Solution A1 Open cover and press down the print head unlock lever to open the print head carriage The print head will move up A2 Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon A3 Push down on the print head lock lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize AS Print again B1 Perform a cleaning of the print head see 4 2 Cleaning the print head C1 Call service for print head replacement information TROUBLESHOOTING 2 11 43 310 Rev 1 2 General e Printing shows very pale or inconsistent results information Possible Cause A Ribbon may have been stored improperly or is damaged A V7 B Cards may not meet specifications C Contrast and or Intensity may be set to values which are too high D Dust or embedded contamination on elements of the Print head 3 Solution A1 Change ribbon and print again B1 Use a different supply of cards C1 Adjust contrast and or Intensity values in software D1 Perform a cleaning of the Print head see 4 2 Cleaning the print head e Printing shows blurry printed image Possible Cause A Ribbon may not be correctly positioned A B Ribbon may not be synchronized on the correct color panel position C Cards may not meet specifications D Dust inside the printer and or dirty cleanin
23. mmended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only engenyus authorised technicians to service the J310 printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer CLEANING 2 11 43 310 Rev 1 2 4 1 Cleaning System Seneral information Your J310 printer includes a simple cleaning system using the pre saturated cleaning cards provided The regular use of these cards will clean and maintain important parts of your printer including the print head and transport rollers CLEAN PRINTER WHEN TO CLEAN When LCD screen reports message HOW TO CLEAN 1 Leave power on Open cover and release print head bracket to remove ribbon 2 Remove any normal cards from the card cartridge Insert one pre saturated cleaning card provided through slot on the rear of the card cartridge Close the print head bracket Close the cover 3 Press the right panel button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary Note For a printer cleaning prior to the WHEN TO CLEAN signal press the left panel button until the LCD screen shows CLEANING MENU Press the right panel button to select and one more time again to run th
24. ove cards from the card cartridge Insert one pre saturated cleaning card provided through slot on the side of the card cartridge Press the menu button until the LCD screen shows CLEANING MENU Press the select button to select 6 Press the menu button again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the select button ISO STANDARD ENCODING Track Field Separato Track density Valid Characters of characters Alphanumeric ASCII 20 95 g 7 Numeric de TOBPI 7 q ao 21 OBPI Aone 1071 3 ASCII 48 62 Bit per inch t Except the character Hncluding Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms NOTE Refer to the card printer programmer s manual for complete programming information APPENDIX A 2 11 43 310Rev 1 2 E neral information Es JAVELIN Appendix B Smart Card Contact Station This section contains information on the additional operations of the J310 printers with smart card contact stations See Chapter 2 for location INTRODUCTION Smart cards can be either memory cards or contain memory and a micropressor Data can be stored such as the holder s personal details together with advanced features such as security algorithms and biometic data such as fingerprint patterns The Javelin
25. printer type OUT OF CARD The card cartridge is empty or the card has mis fed TROUBLESHOOTING 2 11 43 310 Rev 1 2 General semeen mesons mewn aeron information ENCODING ERROR Data cannot be written or read Check that the cards are from the card s magnetic stripe loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information A READING ERROR Data cannot be read from Check that the cards are the card s magnetic stripe loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information The printer cannot detect a MAGNETIC ERROR magnetic stripe on the card Check the card orientation AAST ENEON Contact your dealer for Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the print head assembly this resynchronises the ribbon automatically WVhen using a colour ribbon it should advance automatically so that the leading edge of the yellow panel is beneath the print head Ensure that the correct ribbon type has been specified in the Windows driver Card Feed amp Mechanical Errors Ensure that the card thickness adjustment has been set up cor
26. purpose GENERAL INFORMATION 2 11 43 310 Rev 1 2 Seneral DECLARATIONS OF CONFORMITY information 89 336 EEC SMe Directive EN 55022 B pE S A Mayer eae d Immunity to aio EMC Directive EN 500082 1 Electromagnetic da 09 EE6 992 Disturbances 73 23 EEC modified nae by 93 68 EEC Low voltage Directive EN 60950 Product Safety Model J310 conforms to the following specification FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class A digital device Supplemental Information This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may Cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own e
27. rd printing to start PRINTING YELLOW The yellow panel is being printed E PRINTING MAGENTA The magenta panel is printing as PRINTING CYAN The cyan panel is printing i TROUBLESHOOTING 2 11 43 310 Rev 1 2 Seneral information ACTION A monochrome panel is PRINTING VARNISH The overlay is printing Et PRINT HOLOGRAM A hologram overlay is printing VA Carry out the cleaning CLEAN PRINTER The printer e prompting the procedure as detailed in operator maintenance section 4 of this manual The ori aaah Carry out the cleaning CLEAN MAG HEAD j m 5 prompung tne procedure as detailed in SPET e Appendix A of this manual The printer is performing an internal cleaning routine The ribbon has not been REMOVE RIBBON removed while the cleaning Remove ribbon operation is in progress OUT OF RIBBON The printer ribbon has run out Replace printer ribbon Remove the jammed card Ensure that the card is not MECHANICAL The printer has an error out of specification ensure ERROR moving the card internally the cleaning cartridge is correctly fitted Add more cards or adjust the card feeder to accept the cards The print head is not locked Lock the print head in its Check that the data is The data being sent from the suitable for printing COMMAND ERROR host is not recognised Try reprinting a card from known good data PARAMETERS The features of the card are Check the Windows driver ERROR not recognised options magnetic data and
28. rectly to allow one card to feed Continued on next page TROUBLESHOOTING 2 11 43 310 Rev 1 2 Seneral Magnetic Encoding Errors Check that the cards are inserted correctly in the information printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver a Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 2 11 43 310 Rev 1 2 GSeneral information 5 2 Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedure below e Small spots appear on the printed card with a non printed area or a different color fff z Possible Cause Jj Vj YY A Contamination on the card surface V7 a B Dust inside the printer and or dirty cleaning roller f jj LL 3 Solution A1 Check that cards are stored in a dust free environment A2 Use a different supply of cards B1 Perform a cleaning of the printer see cleaning section B2 Replace cleaning roller see cleaning section e There are non printing horizontal lines white on the card surfaces III Possible Cause a A Ribbons is not correct
29. s required to repair the defect The warranty becomes void if the print head is physically worn or damaged also if it is determined that failure to follow the preventive maintenance schedule listed in the User s Manual has caused defects in the thermal print head for which a warranty claim is made GENERAL INFORMATION 2 11 43 310 Rev 1 2 SPARE PARTS All parts maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship for 90 days from date of purchase except where otherwise noted This warranty become void if the item is modified improperly installed or used or damaged by accident or neglect Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorized by engenyus may void the warranty Failure to use only engenyus approved media may void the warranty engenyus will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to engenyus F 0 B factory of origin The warranty set forth above is exclusive and no other warranty whether written or oral is expressed or implied engenyus specifically disclaims the implied warranties of merchantability and fitness for a particular
30. sssssssssssssssssssessassasssssscssnssnsansansessee 18 A AAA no A teens 19 4 2 Cleaning the print head voor aaa 20 4 3 Card cleaning Cartridge reina dirias 21 FS TROUBLESHOOTING cecscssssssssesssesestesesesestescsesestsaeeeeeees 23 5 1 Interpreting LCD display Messages cccece eee eee ee eeeeeeeeeeeeees 23 Bee ie GUA AP A O A A 27 B TECHNICAL SPECIFICATIONS esecsssestecesesteseseesesesees 30 GENERAL INFORMATION 2 11 43 310 Rev 1 2 Seneral APPENDIX A information MAGNETIC CARD STRIPE ENCODER ee 34 SH EPOGUGCEION circa daa 34 Ae Media loading orientation rascar 35 B Magnetic encoder Cleaning ooocconccnccccnoncncnnnnonno na nnnncnrnrnn 36 APPENDIX B SMART CARD CONTACT STATION eee 37 troduction arias 37 A Media loading orientation ococoncccccocon conccononccnnanncnccanancnnncnnos 38 B Smart card contact station interface ooococcccccccccccnnnccnnnnnonnnoos 38 APPENDIX C ACCESSORIES A SUPPLE S naaa 39 PEDONS seers a E EE T N aetna 39 Eia POENE o yA 40 ACCESS FO Senan rin drena nt rn dd roo 41 GENERAL INFORMATION 2 11 43 310 Rev 1 2 gt 3eneral JAVELIN 4 Getting started 1 1 Unpacking your card printer Your J310 printer ships in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping P
31. t page CLEANING 2 11 43 310 Rev 1 2 E neral information 4 Install new cleaning roller into cartridge To avoid contamination always hold the cleaning roller assembly by the ends e 5 Carefully peel off wrapper from new cleaning roller while in cartridge 6 Replace cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close cover See Appendix C for replacement cleaning rollers Although the CLEAN PRINTER message is displayed until maintenance has been performed the printer will continue to operate CLEANING 2 11 43 310 Rev 1 2 EL E neral information JAVELIN 5 Troubleshooting This section offers solutions to potential problems you may experience with your J310 printer The table below lists the screen messages that will be displayed on the printer s LCD both during normal operation and to alert operator of any error conditions There is also some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages The printer is performing an l WAIT l TEMPERATURE Print head cool down mode Wait for READY message DOWNLOADING The card data is being o DATA icanemitted Wait for ca
32. the ribbon automatically synchronises whenever the print head is locked down OPERATION 2 11 43 310 Rev 1 2 2 3 Loading Cards To help you load print and collect cards the J310 has the following item A CARD CARTRIDGE This item is used for loading cards 1 Install card cartridge by hooking onto printer as shown and clicking down 2 Install cards into card cartridge as shown yo lt 3 Close card cartridge OPERATION 2 11 43 310 Rev 1 2 GSeneral information DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them A See Chapter 6 Technical Specifications for card requirements and capacities OPERATION 2 11 43 310 Rev 1 2 General B INSTALL CARD CLEANING CARTRIDGE information This item is used to clean the cards entering the printer and must be fitted before using the printer 2 Open printer cover and remove the yellow reminder tape from the location for the cleaning cartridge lt 3 Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place OPERATION 2 11 43 310 Rev 1 2 C CARD THICKNESS CO
33. xpense INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class A requirements GENERAL INFORMATION 2 11 43 310 Rev 1 2 E eral information INTRODUCTION Thank you for choosing the Javelin J310 plastic card printer These printers produce cards ideal for personalised identification access control visitor membership promotion and luggage card badges and tags This manual guides you to an efficient start up and operation of your new card printer J310 PRINTER MODELS Here is a quick review of the Javelin card printer series numbering and lettering system to help you The Javelin J310 plastic card printer employs dye sublimation and resin thermal transfer technologies Model numbers include identifiers that specify options are shown using the following lettering conventions J310 00 00 X nnnnnn Part Number M Magnetic Encoding Optional E Smart Card C Colour This information can be found on the printer serial number panel and is also shown on the test card GENERAL INFORMATION 2 11 43 310 Rev 1 2 info General ICONS mation gt bb GENERAL INFORMATION Throughout this manual different icons highlight important information as follows Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an expose
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