Access Manager/Delta Server User Manual
Contents
1. INDeX Telephone System The telephone system must be an INDeX Telephone System with Level 8 0 software Access Manager Comms This is the only component connected to the INDeX telephone system by the means of a bi directional Computer Telephony Integration CTI link The Access Manager provides a multiple CTI sessions on one port Third Party This is any approved software not developed by Lucent Technologies INDeX Network Administration This enables you to remotely program the INDeX Telephone System INDeX CT Integrator This is a gateway to the INDeX that provides a broad range of Application Programming Interface APIs permitting the connection of a customer s business application INDeX Voice Manager This application provides Voice mail boxes Delta Server This component is used by specific Lucent Technologies products i e INDeX Call Centre Modules Access Manager Delta Server Page 3 User Manual 38HBK00001SCV issue 2 07 99 introduction General The Access Manager can be used on a network which covers a site or sites via bridges or network links You must only run one Access Manager from the INDeX Telephone System Access Manager is a LAN multiplexer application residing on a PC or PC cassette You can run only one Access Manager Delta Server on each PC The Delta Server is connected to the INDeX Telephone System via the Access Manager It is the Delta Server which allows us to have a single source of2. 16 31 20 RCVD CmS907nN WO 07nN VB OZnN W7 O nN Vx O7nN YK O7nN WE OZnN Vr 6 31 20 RCVD Cm9907nN Vs O7nN Vy O7nN Yy O 7nN Ya O 7nN Yi O7nN W3 O7nN Y O7nN VI O nN va 1165 31 20 RCVD Cm9907nN W5 O7nN Ve O7nN Vv O7nN VL 07nN W4 O7nN WE O 7nN Yp O7nN E O7nN TRS 20 RACY maa 7 wh U7n vo Gr Sa OQ ntl Vee Ovni Vr Ort VA Han LE Arnd 7 end K g Access Manager Delta Server Page 5 User Manual 38HBK00001SCV Issue 2 07 99 Access Manager Launching Access Manager The information on the screen are Acc Mgr Name A unique name to identify the Access Manager that will be displayed in the Find Server screen when starting an application Comms Status This indicates the status of the link between the Access Manager and the INDeX Telephone System There three status Init Comms Comms Restored Comms Failure Init Comms Indicates Access Manager is initialising and establishing communications with the INDeX Telephone System Comms Restored Indicates the connection between the Access Manager and the INDeX Telephone System is established Comms Failure Indicates communications link between the Access Manager and the INDeX Telephone System has terminated Site Name This identifies the customer name Customer s site name is automatically obtained from the licence file Note DO NOT CHANGE THE SITE NAME IF THE SITE NAME IS ALTERED THEN THE ACCESS MANAGER AND DELTA SERVER WILL NOT FUNCTION CORRECTLY Access Manager Delta Server
3. data for all INDeX Call Centre Manager CCM applications The Delta Server is a mission Critical piece of software and if it fails to run data will be irrecoverably lost on calls and activities during the down time The Delta Server is a component to which all INDeX CCM applications connect It is able to support up to 80 client connections and consists of software that ensures every activity on the INDeX Telephone System is passed through to those applications An example of an activity could be that an agent has logged on which would clearly impact the real time INDeX Call Centre View and the INDeX Wallboard Manager software The Delta Server additionally holds a model of the switch such that each time a new Call Centre Module is started it may synchronise itself with today s data thus ensuring consistency between clients irrespective of when they were started Access Manager Delta Server Page 4 User Manual 38HBK00001SCV Issue 2 07 99 Access Manager General Access Manager weneral The Access Manager is connected to the INDeX Telephone System via either the PC cassette or the PC com port where the Access Manager resides The Access Manager is responsible for obtaining unprocessed data from the INDeX Telephone System for the following applications Delta Server applicable for INDeX Call Centre Manager INDeX Voice Manager INDeX CT Integrator Third Party applications Launching Access Ma
4. to the Access Manager Total of 19 applications can be connected to the Access Manager Session Number The number of the application 0 is reserved for the WOC 20 is the Delta Server and 99 is the Access Manager Info The following information is provided as each application is connected to the Access Manager Session Type Indicates the name of the application that is connected Machine Name The name of the PC the application is residing UE s Required Yes No Indicates whether a session has requested Unsolicited Events Nbr of Re Trans 0 10 Indicates how well the application is responding to probes from the Access Manager Nbr Consumed Lics Indicates the number of INDeX Licences consumed Licences Consumed List in pairs of consumed licences JVA a ned Access Manager Delta Server Page 13 User Manual 38HBK00001SCV Issue 2 07 99 Delta Server General Delta Server General The Delta Server is connected to the INDeX Telephone System via the Access Manager The Delta Server is a component to which all CCM components connect It is able to support up to 80 client connections and consists of software that ensures every activity on the INDeX Telephone System is passed through to those applications An example of an activity could be that an agent has logged on which would clearly impact the real time INDeX Call Centre View and the INDeX Wallboard Manager software The Delt
5. 2 bit Version 1 0a33 3 i L i i t i 3 H f i i aa i Note The more fields you select the slower the Delta Server will run Access Manager Delta Server User Manual 38HBK00001SCV Issue 2 07 99 Page 18 Delta Server Settings nnii System Tab This option enables you to change the Reset Time as well as the Delta Server name ice Delta Server 32 bit Version 1 0333 EC ra CM Per ee 9 e E nnii L Pa BESIN ER mG Auto Reset Time This is solely used by the INDeX Call Centre Manager application namely the INDeX Call Centre View If you change the Reset Time within the INDeX Call Centre View application then the Reset Time within the Delta Server is changed automatically Auto Reset Time enables you to set the time at which Today and Daily statistics are automatically reset The time is displayed in Hour Minute Default time is set to 00 01 01 minute past midnight To alter the time highlight each filed individually enter the required value and then click Set Access Manager Name This indicates the name of the Delta Server To change the name highlight the name enter the required text and then click Set ee a aad Access Manager Delta Server User Manual 38HBK00001SCV Issue 2 07 99 Page 19 Delta Server Settings Log to File Tab This option enables you to save the messages displayed on the Event Viewer on to a file Yc Delta Server 32 bit Version 1 0a33 L C Z F
6. 4 7ZTW 10AG4 7ZTW s0AG4 7ZTW t0AG4 7ZTW Ges A 13 10 27 Got msg AM CR MCCmO10AG4 2ZTW 00AG4 7ZTW VOAG4 27ZTW 20AG4 2ZTW 30AG4 Z TW 13 10 27 Got msg AM Ck MCCm010AG4 7ZTW NOAG4 7ZTW O0AG4 7ZTW POAG4 7ZTW Q04G4 S 13 10 27 Got msg AM Ck MCCMmOT0AG4 7ZTW OAG4 7ZTW m0AG4 7ZTW nDAG4 7ZTW o0AG4 Z TW is i 13 10 28 Got msg AM CU MCC m010AG4 7ZTW DAG 7ZTW LOAG4 7ZTW HOAG4 22TW 0AG4 7ZTW VO E 13 10 28 Got msg AM CH MCCm010AG4 7ZTW 10664 7ZTW UOAG4 7ZTW KOAG4 7ZTW LOAG4 7ZTW L 13 10 28 Got msg AM Ct MCC m010AG4 7ZTW MAD 7ZTW JnOAG4 7ZTW J0AG4 7ZTW J0AG4 7ZTW ki C Z A OR NA SRN of d 5 Vs Bees VS Ones Boe 13 10 28 Got msg AM CRI MCCmO10AG4 7ZTW 8 0AG4 7ZTW OAG4 7ZTW 0AG4 7ZTW OAG4 7ZTW R 13 10 29 Got msg AM Ck MCCm010AG4 7ZTW DOAG4 7ZTW EOAG4 7ZTW FOAG4 7ZTW GOAG4 ZTS 13 10 29 Got msg AM Ck MCCm010AG4 7ZTW bOAG4 7ZTW cOAG4 2ZTW d0OAG4 2ZTW eDAG4 ZTV 13 10 29 Got msg AM Ck MCCm010AG4 7ZTW _I0AG4 7ZTW _ 0AG4 7ZTW _ O0AG4 7ZTW _ 0AG4 13 10 29 Got msg AM Cit 81Cm010AG4 Z TN TIOAG4 Z TW T OAG4 Z TW T_OAG4 ZITN TOAG4 Z TN Tat ed 9 SSS Z Teter e n meeer meree i rare A iw rire R of rrr The information on the screen are Acc Mgr Name A unique name to identify the Delta Server that will be displayed in the Find Server screen when starting a Call Centre Manager application Comms Status This indicates the status of the link between the Delta Server Acces
7. HBKO0001SCV Issue 2 07 99 Page 16 Delta Server Settings Comms Tab This screen displays information on the Access Manager to which the Delta Server is connected The information are PC Name This indicates the name of the PC the Access Manager is residing running Instance This is the name of the Access Manager If the Access Manager PC name and or the name of the Access Manager is changed it is essential to reconnect to that Access Manager 1 Click Find the following screen appears Find Server A ELT TROIS E P TTY PTET EPS PON OIIO TEIE OOA DAAE IOANEN TITI TOEO ays MX Vad PM A At At PGS K COX T te a d LAI Cho Seek gt B SOS Mote RROD CLIT OLDIE Ig c OOO Oe 9 2 Select the required Access Manager then click Connect 3 If your required Access Manager is not listed then click Advanced the following screen appears Find Server Search Local Machine Domain or Workgroup Search All Domains and Workgroups C Specific Machine Domain or Workgroup then type the name of the Access Manager 5 From the listed Access Manager s select the required one then click Connect 6 Once the Delta Server is connected to the Access Manager click Save Access Manager Delta Server User Manual 38HBKO0001SCV Issue 2 07 99 Page 17 Delta Server Settings Event Viewer Tab This option enables you to select the type of information displayed in the Event Viewer screen a rra 3 Delta Server 3
8. Lucent Technologies Bell Labs Innovations Access Manager Delta Server User Manual Lucent Technologies 38HBKOOO01SCV Issue 2 07 99 Contents Contents MUOGUCHON coo 1 T secsecsucessasitacectav cceecaizdstavedeiuesstcesiadarecevecetbecstevt 3 OPG 3 ACCESS MANAGE iias N 5 GGG ETE E E E 5 Launching Access Manager ccccscscsssssssscssssssssssssessssscesessesssscssscesasessceecceseacssecesseaseceseecesecatacatanes 5 UGO esse A EREE AE AE E E EE EAO EEEE TES 7 Tn e TTT 7 Tei MIM TTT 13 Pea SOV OE TTT 14 Era 14 Launching Delta Segre sss se sese 15 EVENT VOW Ol aucon rL E a E A E 16 ETIE E E EA 16 IOT 24 MOON TTT 26 Access Manager Delta Server Page 2 User Manual 38HBK00001SCV Issue 2 07 99 Introduction General Introduction eneral The INDeX Access Manager is responsible for the following Licensing Issues enabling the use of Third Party INDeX Network Administration CTI Voice and Delta Server applications as shown in the diagram Obtaining Unsolicited Events i e Event Log and SMDR from INDeX Telephone System Routing of interapplication communications providing the means for applications to communicate with each other INDeX Telephone System Access Manager Comms Third Party laa CT Integrator Delta Server INDeX Call Centre Manager The above diagram shows an overall view of the applications communicating with the INDeX Telephone System via the Access Manager
9. NT4 0 platform with service pack 4 installed Ensure the network set up is as detailed in the INDeX Call Centre Installation and Maintenance Manual User Manual Page 25 index Index A Access Manager Name 5 14 C Comms Failure 5 14 Comms Restored 5 14 D Delta Server 3 Delta Server 5 13 E Event Viewer 7 15 F Find Server 16 l INDeX Access Manager 3 INDeX Call Centre Modules 13 INDeX CT Integrator 5 INDeX Voice Manager 5 Init Comms 5 14 S Session Info 12 21 Settings 15 Baud Rate 8 16 Comm Port 8 16 Event Viewer 9 17 Licence Info 11 20 Log To File 11 19 System 10 18 Settings 7 T Trouble Shooting 22 U Unsolicited Events 3 Access Manager Delta Server 38HBK00001SCV Issue 2 07 99 User Manual Page 26 Access Manager Delta Server User Manual 38HBK00001SCV Issue 2 07 99 Page 27 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Lucent Technologies before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies or others All trademarks acknowledged SDX and INDeX are registered trademarks of Lucent Technologies Lucent Technologies 1999 ster
10. Page 6 User Manual 38HBK00001SCV Issue 2 07 99 Access Manager Event Viewer Tab Event Viewer Tab The Event Viewer displays communication between the Access Manager and the INDeX Telephone System in addition to messages received from the connected applications Event Viewer displays the following information Messages received from Clients e g Call Centre View Wallboard etc Messages sent to Clients The processing of the sent and received messages Error Messages Settings Tab This enables you to configure the PC on which the Access Manger resides Click the Settings tab the following screen appears ARE ANA SENATE AR NACA I TAS r N T L AAA NC CANT A A c Access Manager 32 bit Version 1 0a27 AE LEO rn e Resta n EEEE AEA EES RERE S EERE 22 E S eo HES SE nnn Access Manager Delta Server Page 7 User Manual 38HBK00001SCV Issue 2 07 99 Access Manager Settings Tab Comms Tab This screen displays information on the Access Manager PC s Comms Port number as well as the speed at which the Access Manager is communicating with the INDeX Telephone System The information are Port Nbr This indicates the PC port number that the Access Manager uses to connect to the INDeX Telephone System The default is Port 2 Baud Rate This indicates the speed setting of the selected PC port at which the Access Manager is communicating with the INDeX Telephone System You MUST ensure the INDeX Telephone System is s
11. a Server additionally holds a model of the INDeX Telephone System such that each time a new Call Centre Module is started it may synchronise itself with today s data thus ensuring consistency between clients irrespective of when they were started Access Manager Delta Server User Manual 38HBK00001SCV Issue 2 07 99 Page 14 eee Delta Server Launching Delta Server Launching Delta Server Ensure the Access Manager has established connection with the INDeX Telephone System Every time the Server PC is switched on the Delta starts up automatically However you can start the Delta Server by performing the following 1 From the Windows NT Taskbar click Start point to Programs and then point to StartUp and select Delta Server the following screen appears In Windows NT there are 2 Start Up groups use the lower option 1 0a33 13 10 25 Got msg AM Ck MCCmO010AG4 7ZTW Y 0AG4 7ZTW YIOAG4 7ZTW Y OAG4 7Z TW Y 0AG4 E 13 10 25 Got msg AM Ck MCCm0104G4 7ZTW Z 04G4 7ZTW Z0AG4 TZ TW Z lt 0AG4 7ZTW Z 0AG4 FZT WS 13 10 26 Got msg AM Ch MCCm010AG4 7ZTW ZXDAG4 2ZTW ZY0AG4 TZ TW ZZ0AG4 7ZTW ZI0AG4 T ae 13 10 26 Got msg AM Ck MCCmO0104G4 7ZTW ZvOAG4 22Z2TW ZwOAG4 Z TW Zx0AG4 7ZTW Zy0AG4 ZT BS oon 13 10 26 Got msg AM CU MCCmO10AG4 ZT 50AG4 27ZTW B0AG4 7ZTW 70AG4 7ZTW B0AG4 7ZTW Se 13 10 26 Got msg AM Ck MCCmO10AG4 72TW SOAG4 27ZTW TOAG4 7ZTW UOAG4 7ZTW VOAG4 ZTW 83 13 10 27 Got msg AM Ch MCCm010AG4 7ZTW qOAG
12. d as each application is connected to the Delta Server Session Type Indicates the name of the application that is connected Machine Name The name of the PC the application is residing UE s Required Yes No Indicates whether a session has requested Unsolicited Events Nbr of Re Trans 0 10 Indicates how well the application is responding to probes from the Access Manager Nbr Consumed Lics Indicates the number of INDeX Licences consumed Licences Consumed List in pairs of consumed liccences Access Manager Delta Server User Manual 38HBK00001SCV issue 2 07 99 Page 24 Trouble Shooting Access Manager Trouble Shooting ccess Manager What happens if no Comms Restored after 25 seconds 1 2 3 Access Manager Delta Server 38HBK00001SCV Issue 2 07 99 Check the Comms Port setting of the Access Manager Ensure the Baud rate for the INDeX Telephone System is the same as the Access Manager If you have been programming the INDeX Telephone System using Kermit you must type ex at the prompt to enable the Access Manager to make a connection with the INDeX Telephone System You can not run Kermit and the Access Manager simultaneously using the same port No switch licenses are required to run an Access Manager Everything required is in the license ini file UNDER ANY CIRCUMSTANCES DO NOT MODIFY THIS INI FILE The PC on which the Access Manager is run must be Windows
13. et to the same baud rate as the Access Manager PC port If in doubt contact your site System Administrator The default is 38400 Once you have changed either of the Comms settings i e Port Nbr or Baud Rate then Save is enabled Click Save the following screen appears Click OK Restart the Access Manager Access Manager Delta Server Page 8 User Manual 38HBK00001SCV Issue 2 07 99 Access Manager Settings Tab Event Viewer Tab This option enables you to select the type of information displayed in the Event Viewer screen 82 Access Manager 32 bit Version 1 0927 NL NE er Wis ae Sn bi E 6 T tan CN AT EL a CT R17 Mso Certain Events will always be displayed even if you have not selected any specific options for viewing Such Events are Access Manager Started Comms Failure Licence Requests Message Routing Failure Note The more fields you select the slower the Delta Server will run Access Manager Delta Server Page 9 User Manual 38HBKO0001SCV issue 2 07 99 Access Manager Settings Tab SSS a i eS TE DE IE ECA SII CA TIA ONESIES TT IE IS TE SS System Tab YA Access aae TSS PMR ame rre EA This option enables you to change the Access Manager name Access Manager Name Access Manager Name identifies the Access Manager which will be listed in the Find Server Discovery screen once in Comms Restored status Default name is AccMgr32 To change the name highli
14. ght the name enter the required text and then click Set Access Manager Delta Server User Manual Page 10 38HBKO0001SCV Issue 2 07 99 Access Manager Settings Tab Log to File Tab This option enables you to save the messages displayed on the Event Viewer on to a file Fe Access Manager 32 bit Version 1 0a27 Pnn Lemna LRR wee SC te se geef Log to File To save the messages ensure Log to File is checked To remove the messages in the file or file click Clear Log File Target Log File This option enables you to select the directory path and folder for the Log File The default path is c sdx system log To change the path click Set and then select the appropriate file Note Logging to file will cause the Delta Server to run slower Access Manager Delta Server Page 11 User Manual 38HBK00001SCV Issue 2 07 99 Access Manager Settings Tab Language Tab This screen enables you to change the language of the Access Manager The default is set to English SEY TYNE TY OPE ELI EE I TN TE ER ee AN TET TYE Pt Tagen P PET EE E e r E E E e KE E E EE E E EET Ee E ee R r r E x N TAL Sette ATA Laage g 4 ye E x Dp eee ve e x fed Kd y Gx Foum ge te TTT I CN T EEZ Ean L RL De ye PLAS START Click the required language Access Manager Delta Server Page 12 User Manual 38HBK00001SCV Issue 2 07 99 Access Manager Session Info Session Info This indicates the application s connected
15. ling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email contact sdxplc com Web http www sdxplc com User Manual Access Manager Delta Server Page 28 38HBK00001SCV Issue 2 07 99
16. nager Ensure the communication cable from the Access Manager PC is securely connected to the INDeX Telephone System Every time the Access Manager PC is switched on the Access Manager starts up automatically However you can start the Access Manager by performing the following 1 From the Windows NT Taskbar click Start point to Programs and then point to StartUp and select Access Manager the following screen appears In Windows NT there are 2 Start Up groups use the lower option 16 31 13 RCVD Cm9907nN Vh O7nN Vu O7nN W ie Vw inn Vn ET WI ET Vo stn Vk O7nN fe 16 31 13 RCVD Cm9907nN W9 O n4 amp p O7nN VL O7nN Vi O7nN Vt OZnN WO O7nN VB O7nN W7 oe pees 16 31 13 RCVD Cm9907nN Vx O7nN VK O7nN W8 O7nN Vr O7nN Vs O7nN Vy Bre E eee 16 31 15 REYD Cm9907nN Tal S IS 16 31 15 RCVD Cm9907nN Ta E GH 16 31 17 RCVD Cm9S07nN YU O7nN W4 O7nN WE O7nN Vp O7nN Vdl O7nN Ta O7nN Vil OZnN W21 O7nN oe S seed 16 31 17 RCVD Cm9907nN Vo 07nN Vk O7nN YH O7nN Vz O7nN WS fe 16 31 17 RCVD Cm9907nN VL O7nN Vi O7nN Vt 07nN WO O7nN VB O7nN W7 O7nN Yx O nN VK O7nN es 116 31 17 RCVD Cm9907nN Vs 07 Vy O7nN Yv O7nN Va O7nN Vi OZnN W3 O7nN VY O7nN Vil O7nN Vole 4 16 31 17 RCVD Cm9907nN Vel O7nN Yv Sas 6 31 18 REYD Cm3907n4 5 O7n4 6 07n4 7 O7n4 8 07n4 9 O7n4 O7n4 amp p 6 31 19 RCVD SP99 16 31 19 SEND SM99 4 16 31 20 RCVD Cm9907nN Vo O nN Vk O nN V O7nN Vz 07n4 6 O7nN W9 07n4 amp p 1 16 31 20 RCVD Cm9907nN VL O nN Vi O7nN Vt 4
17. s Manager and the INDeX Telephone System There three status Init Comms Comms Restored Comms Failure Init Comms Indicates Delta Server is initialising and establishing communications with the Access Manager this happens every time you start the Delta Server Comms Restored Indicates the connection between the Access Manager and the INDeX Telephone System is established Comms Failure Indicates communications link between the Access Manager and the INDeX Telephone System has been terminated Site Name This identifies the customer name Customer s site name is automatically obtained from the licence file Do NOT change the Site Name If the Site Name is altered then the Access Manager and Delta Server will not function correctly Access Manager Delta Server User Manual 38HBK00001SCV Issue 2 07 99 Page 15 Deita Server Event Viewer Event Viewer The Event Viewer displays communication between the Access Manager and the INDeX Call Centre Manager Client application s in addition to messages received from the connected applications Event Viewer displays the following information Messages received from Clients e g Call Centre View Wallboard etc Messages sent to Clients The processing of the send and received messages Error Messages Settings Click the Settings tab the following screen appears It De POEA Ee E ee Ye E S E Access Manager Delta Server User Manual 38
18. s r L N KI KX fs Be E NT STALLS C erie oS STOEL sk H P TO Log to File To save the messages ensure Log to file is checked To remove the messages in the file or file click Clear Log File Target Log File This option enables you to select the directory path and folder for the Log File The default path is c sdx system log To change the path click Set and then select the appropriate file Note Logging fo file will cause the Delta Server to run slower Access Manager Delta Server User Manual 38HBK00001SCV issue 2 07 99 Page 20 Delta Server Settings p OOOO Licence Info Tab This screed displays the number of licensed Agents within the INDeX Call Centre Modules ict Delta Server 32 bit Version 1 0a33 e e eS poa PE E The TCE RE ARR oe F S PE E A ta Pe LE aN S BoE gp Kest fe Kk Total Available This indicates the total number of agent licences Number remaining As agent logs on the number goes down Access Manager Delta Server User Manual 38HBK00001SCV Issue 2 07 99 Page 21 Settings Delta Server Language Tab This screen enables you to change the language of the Delta Server The default is set to English is d errer rrer EEE Tear R EEE ETT O TEE PE Ee m Pre rre RA Nn a ak teak gt E H w amp Delta Server 32 bit Version 1 0a33 Eee Fhe re aM Ta vars tel e Mee MRT Rhee Click the required language ae b User Manual Page 22 Acce
19. ss Manager Delta Server 38HBK00001SCV Issue 2 07 99 Delta Server Settings a EEE EEE Message Control Tab Time in Activity TIA are messages that are produced by the Delta Server to transmit to the INDeX Archiver ite Delta Server 32 bit Version 1 0a33 Laeret Ha a KM Tea K eo wee dy pecura Ree AK ee RNA L e aT LZ Lf EL RL EES fe BE oi FS hd oo See dhe DET Agent Trunk Group TIA s Enabled Suppresses the generation of TIAs for Agent or Trunk Groups respectively Agent Trunk Group TIA s Enabled Enables the generation of TIAs for Agent or Trunk Groups respectively Note Disabling the generation of TIA s will reduce the amount of data stored in the Archiver database However it should also be noted that this will disable Time In State fields for respective groups on historical reports eR eee al User Manual Access Manager Delta Server 38HBK00001SCV Issue 2 07 99 Page 23 Delta Server Session Info Session Info This indicates the application s connected to the Delta Server Total of 80 applications can be connected to the Delta Server 3 Delta Server 32 bit Version 1 0a33 I TT tT oe 7 hw lt RT pay S 3 eae pie gE By a be iy K l 2 We Myth ee d wi ng X per age K KAA RRR ee eee KRI RLRE fee Session Number The number of the application 0 is reserved for the WOC 20 is the Delta Server and 99 is the Access Manager Info The following information is provide
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