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Snom 870 User Manual

1. Speed dialing Aunt Jane s phone number VARIABLE FUNCTION KEYS Navigation keys None v Accepted Calls v C Missed Calls i Redial x Clear Pickup Info Ly None Factory settings for navigation keys when screen is idle see page 13 Other key events can be mapped onto the navigation keys but these events are also available only when the phone is idle 2009 snom technology AG 63 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Configuring the Function Keys Preprogrammed variably programmable function keys The factory settings are printed on the casing see page 14 Mapping another functionality onto one of the keys 1 Select one from the drop down list of Type and enter the number of type in the text field under Number 2 If the type is Key Event another drop down list is avaible for selection under Number 3 Click on Save pe Number Key Event v Retrieve M Key Event v DNG Key Event Directory A Menu Transfer o Hold ity w Key Event ha koa Voice Recorder Transfer to Forward to Auto Answer Mone 2009 snom technology AG 64 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizin
2. ntercom V _ Exenson_v A Extension v lt sip 1244 P11 Extension v esieas1agg Saleshotine Pa Extension v P13 Geaa o e ee aal a Speed Dial P15 4 2009 snom technology AG 59 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Context Type Active v Line P1 Active Extension v d P2 Active v Extension ssi e P3 Active Speed Dial v Aunt Jane P4 free G free free free 1 The text in the upper left corner of the phone s v key indicates the type of functionality mapped onto the key The factory default is line Incoming and outgoing calls will use any available line unless you enter a phone line under Number If you do all calls arriving on that line will go to that key To make calls using that line tap the virtual key and enter the number to be dialed in the text field 2 The text or number in the main section is the text you entered on the web interface in the text field under Short Text If the text field is empty it is the number entered under Number 3 Settings Context _ Number Short Text Active v Pi Active 7 p2 Active os Active p4 Active v A Active x JE Active v None BC llOO C Active pe Active a a Activo Cot Active p11 Active p12 Active p13 Active v 159 P14 154 i a vi a Context
3. 44 0 1245 808299 snom 870 User Manual Directories EDITING AN ENTRY Click on to display current information in the text fields of Add or Edit Entry Two additional buttons Add Sub and Change are now available Add Edit 1 Editing text fields a b C If single entry click on inthe entry s line lf there is more than one number associated with a name Click on in name s line if you wish to edit the master record Click on in a phone number s line if you wish to edit subentry data Make changes as necessary and click on Change 2 Adding additional phone number subentry for a name D Directory Name Number Contact Type Outgoing Identity Edit Delete Jane Doe mobile 4442091 YIP TS a Tori Boe Fas home 5552090 WIP Active Pai mobile 4442090 WIP Active ri office 5551234 WIP Active Jane Doe s entry has only one phone number her mobile phone number In this example Jane Doe s home phone number will be added to the directory Clickon in Jane Doe s line The data is shown in Add or Edit area 43 2009 snom technology AG man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories g Add or Edit Entry Name Number Contact Type Outgoing Identity Identity 3 J Group Friends Title Organization Email Note SEE Pho
4. Combination of block this call and block all calls buttons incoming calls call waiting Block all calls from this number is not a factory default see Customizing Phone Settings on page 65 X Block incoming call caller hears busy signal Block incoming call and place number on deny 9 list list of permanently blocked numbers see Contact Types on page 35 caller hears busy signal 2009 snom technology AG 18 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone Context area Text field Information ee Symbol Text Yellow outlines Touch buttons in context area The context area shows the current activity of the phone and can contain a number of interactive elements as well as information text and symbols 1 Interactive elements a Text fields when dialing or editing the directory or the call lists b Touch buttons for selecting identities menu items directory and call lists entries etc c While connected single call or calling a number or being called the entire context area can be dragged and dropped into the info area to put the call on hold initiate a call transfer etc d During a conference the context area is divided into segments one for each phone connected to yours Each segment can be dragged and
5. Web interface gt Preferences gt Privacy Settings gt Call Line Identification Restriction CLIR gt radio button Reject gt 55 NUMBER GUESSING When you have typed the minimum number of characters you have specified for this function the phone will look for numbers containing that string of characters in its call lists and directories and if it finds matches show the number s on the display Advanced gt Behavior tab gt Phone Behavior Number Guessing Minimum Length Type number of digits in text field Number Guessing Click on radio button on 535 2009 snom technology AG 73 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings SpeeD DIAL You can use the numbers from O to 30 and the special characters and to dial without having to enter the complete phone number Open the phone s web interface gt Speed Dial Enter one phone number with any required prefixes in the text field for each respective number or special character Examples Speed dial Conventional Entry in speed number Type of number notation dial table O Emergency number 911 911 1 Local number 555 1234 5551234 2 Number with area code 916 555 1234 9165551234 3 Number in foreign 49 30 398330 004930398330 country dialling OO before phone number required Do not add a name or o
6. 0 1245 808299 snom 870 User Manual Using the Phone 2 Target when 2 Target when 2 Target when te Forwarding Forwarding Forwarding Type phone number phone number phone number Tap textfield or press V text field or press V text field or press Taje x eee 3 Call Forwarding time idle screen Type number of seconds Tap text field or press V Tap gt 0 1 Enable Forwarding 1 Enable Forwarding Tap Yes button Yes button Tap to return to R to return to idle screen idle screen The idle screen No change on idle No change on idle now shows the screen screen call forward active icon and the target ohone number Forward all Tap Forward when busy gt 2 Call Features gt 1 Call Forwarding gt 2 Forward when Busy gt 1 Enable Forwarding gt No gt x to return to idle screen Forward after timeout gt 2 Call Features gt 1 Call Forwarding gt 3 Forward after Timeout gt 1 Enable Forwarding gt No gt x to return to idle screen 2009 snom technology AG 58 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Configuring the Function Keys CONFIGURING THE FUNCTION KEYS See The Phone s Web Interface on page 26 on how to open the phone s web interface User Mode
7. CONTEXT AREA These are the buttons underneath the context area outlined in yellow In directories Tap to show details buttons tap again to enter edit mode abl In call lists Tap to show call details Tap again to show caller details Tap again to enter edit mode When editing text fields Change input mode numerals to small letters to capital letters to numerals Open call lists al 4 Delete character to the left of the cursor 4 Open favorites list k Add phone book entry to favorites list Open remote directories LDAP contacts etc an Open phone s directory Sort entries Show details of entry directories call lists Merge two directory entries e Tap icon to start recording conversation or dictation Must be available on server 2009 snom technology AG 32 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Display Icons Buttons and Indications v Conversation is being recorded Tap icon to stop recording fa Put call on hold gt 0 Transfer current call d Turn on casing loudspeaker dq Turn off casing loudspeaker Contract list of time zones to show only those entries where eee Expand li
8. Other power pc sv adapters may damage or even destroy the phone Avoid placing the phone s power cable where people may trip over it Avoid placing the phone s power cable where it may be exposed to mechanical pressure as this may damage the cable If the power supply cord or the plug is damaged disconnect the phone and contact qualified service personnel This device is for indoor use only No outdoor use Do not install the phone in rooms with high humidity for example in bathrooms laundry rooms damp basements Do not immerse amp the phone in water and do not spill or pour liquids of any kind onto or into the phone Do not install the phone in surroundings at risk for explosions paint shops for example Do not use the phone if you smell gas or other S potentially explosive fumes Do not use the phone during thunderstorms Lightning striking the power grid may cause electric shocks 2009 snom technology AG 4 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Important Information CE This phone is CE and FCC certified and meets European and US health safety and environmental standards Unauthorized opening FE changing or modifying the phone will cause the warranty to lapse and may also result in the lapse of the CE and FCC certifications In case of malfunction contact authorized service personnel your seller
9. Select Active or one of the configured identities from the drop down list Active means the identity selected as the outgoing identity at any one time b Type Select the type of functionality from the drop down list See 2009 snom technology AG 60 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Configuring the Function Keys snom s WIKI for more information If you select Key Event click on Save to open the drop down list with the available key events under Number c Number Enter the phone number or value for the function or if key event select item from drop down list d Short Text Optional See also paragraph 2 on page 60 Context Type Short Text Active v Key Event v A e Active v Extension v i P2 Active v Extension v Ail elo S G E P3 Active v Speed Dial v P4 Active v Line v A Active v Line v P6 Active v Key Event v _ P7 Active Push2Talk v Ps Active v Intercom v OOo J Active v Extension v Pt Active v Extension v Pii Active Extension v P12 Active v Extension v Clear Pickup Info P13 Active v Speed Dial a eee P14 154 NE Speed Dial v O None Accepted Calls v v Redial v Clear Pickup Info None Reboot Type Extension monitoring and call pick up Must be supported by your PBX This feature makes it pos
10. button if you wish to edit basic information or one of the number buttons if U pa 2009 snom technology AG 38 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories you wish to edit information associated with that number 5 Tap abl to show details buttons on screen Tap the button of the detail to be edited a In some cases a succession of text fields will open Edit the data if necessary and tap the field or press to save and to open the next text field b In other cases you will see a succession of screens with touch buttons Example group button with the data favorite group work contact type VIP group work VIP Tap the button to open favorite gt group gt contact type one after the other The currently selected button is marked with an asterisk Tap the button of your choice even when are keeping your current selection to save and go on to the next screen MERGING TWO ENTRIES 1 Tap LO to open the phone s directory 2 Navigate to the entry you want to make a subentry of another directory entry Example J Merge home 1234567 will become a subentry of Jane Merge office 2345678 Directory Name Number Contact Type Outgoing Identity Edit Delete None B Ha Jane Doe Z zy x home 5552091 WIP Active ae A mobile 4447091 VIP Active S
11. pickup when not answered etc Tap icon to turn on display tap or press X to return to springboard Alternative idle screen home screen setting on web interface gt Advanced gt Behavior gt Phone Behavior gt Default Idle Screen gt Drop down list Call Monitoring gt Save Must be supported by PBX and the function must be mapped onto one or more of the virtual function keys see Configuring the Function Keys on page 59 and Extension monitoring and call pick up on page 61 Example monitoring extension 156 156 is listed in the phone s directory as John s office number 1 Call ringing 124 which is not in the directory calling 156 If John does not answer the call tap the green button to pick up the call 2 Talking When John accepts the call the button turns white and is no longer accessible CALL FORWARDING Turn call forwarding for all incoming calls on and off Settings See Call Forwarding on page 56 Call forwarding of all incoming calls is off gt Call forwarding for all incoming calls is on all calls will be forwarded to the number indicated 2009 snom technology AG 24 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone Phone s IP ADDRESS Tap to show the phone s IP address and the web address of snom s help pages For more information on how to open the phone s w
12. 44 0 1245 808299 snom 870 User Manual Using the Phone Active CALLS Mute unmute and volume control See Mute Key on page 14 and Volume Keys on page 14 Hold 1 Press to put current call on hold or drag and drop call from context area into info area 2 When acall is on hold the call LED is blinking slowly The symbol amp in the info area indicates the line where the call is being held 3 Press again or drag and drop the button into the context area to get the caller back on the line 4 Withacall on hold you can accept and make other calls and place them on hold 5 To get a call back on the line tap the button where it is being held Conference Maximum number of participants 5 your phone 4 others 1 Put the intended participants on hold see Hold on page 53 2 Drag and drop the call button of each intented participant into the context area 3 Tap A to start the conference Tap d to turn on the casing speaker if needed 2009 snom technology AG 53 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone 4 Drag and drop the call from the context are into the info area to remove a participant from the conference Press or X to put all participants on hold Attended and Blind Transfer When you have a call on the line there are two ways to transfer the
13. Identity Identity 3 obile 44427090 None Group Title Attorney Organization Smith Miller Email doe smithmilerjor Note Photo O Durch First Name Pon Soo o Family Name Doe Birthday pee Favorite Entry with several associated phone numbers Jane Doe Bd x home 5552091 WIP Active EB K mobile 4442091 VIP Identity 3 E x Master record Subentry 1 Master record Same data on master add or Edit Entry add or Edit Entry N N i record and on all fe R Number Number subentries Contact Type None Contact Type 3 9 Data can be different Outgoing Identity Active Outgoing Identity for master and each subentry If no entries on a subentry data from master record is none Organization none einai Note Photo displayed 3 Subentry data one ae Sa subentry for each irthday 3 Birthday Favorite phone number 2009 snom technology AG 36 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories Assign Ringtones The phone has 10 built in ringtones It is also possible to download a custom melody PLAYING RINGTONES BACK 1 On the phone 1 Preferences gt 4 Ringer The identities are shown on the display a Tap an identity button to hear the current ringtone for that identity b Press AV to navigate to other ringtones The ringtone on the
14. Types on page 35 DND do not disturb mode Callers hear the busy signal Tap or press to activate Tap e or press LS again to turn DND off Call Forwarding See page 70 Rejecting anonymous calls Please note that calls from analog phone connections without caller ID will most likely be received as anonymous calls and rejected if you turn this function on gt or E gt 2Call Features gt 3 Incoming Calls gt 2 Reject anonymous gt On Tap X to return to idle screen CaLL FORWARDING Forward All Forwarding all incoming calls to the number of the phone extension or mailbox specified as this function s target Forward when Busy Forwarding calls ringing while phone is busy to the number of the phone extension or mailbox specified as this function s target Forward after Timeout When a call starts ringing the phone will wait for the number of seconds specified If the call is not accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target 2009 snom technology AG 56 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone Making changing settings on the phone Setting phone numbers See the following table Tapping the text field or pressing V after typing the number saves the setting and returns the d
15. associated number tap the number button 4 Tap todelete Adding Editing Entry on Web Interface Click on Directory in the menu on the left side ADDING NEW ENTRY Type data in text fields of Add or Edit Entry P Add or Edit Entry Mame Number Contact Type Outgoing Identity Group Title Organization Email Note Photo Browse First Name Family Name Birthday Favorite Add Edit 1 Name Enter type of connection i e home office mobile etc 2 Number Type the number exactly as you would dial it with country and area codes if necessary and without parentheses hyphens blank spaces 3 Contact Type Select from the drop down list The default setting is None You can assign a distinct ringtone to the contact type VIP Preferences gt Directory Ringtones Calls from entries on the VIP list will always ring on the phone even 2009 snom technology AG gI man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories when the phone is in a call or in DND mode Calls from entries on the Deny list will not ring on the phone the caller will always receive a busy signal 4 Outgoing Identity The drop down list shows all identities configured on the phone If you select one of the identities for one of the numbers listed in the phone book al
16. button at the top of the display is played c Tap the button to select the ringtone On the web interface the ringtones will be played by the phone Configuration Identity 1 12 gt Login Select a ringer from 1 to 10 in the drop down menu of Ringtone and click on Play Ringer ASSIGNING RINGTONES TO CONTACT AND GROUP TYPES Preferences gt Directory Ringtones Select a ringtone from the respective drop down menu and click on save if you choose Custom Melody URL enter the URL to the data file in the text field It must be a file of the type PCM 8 kHz 16 bit sample linear mono WAV Adding Editing Entries on the Phone ADDING NEW ENTRY MANUALLY 1 Tap EL to open the phone s directory 2 Press A on the navigation key to go straight to lt New Item gt or use navigation arrows to navigate to it if necessary 3 Tap lt New Item gt button 4 Enter the phone number in the text field and tap the text field or press v 5 Enter the name in the text field of nick name and tap the text field or press V The Details screen opens 6 Tap the button of the detail you wish to enter a In some cases a succession of text fields will open Enter your data and tap field press VV or leave the field empty and tap field press YY to get to the next text field 2009 snom technology AG 37 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
17. connected the hardware and entered the data required by your provider or network administrator you are good to go Installation 1 Connect the long end of the handset cord to the connector labelled Cw on the back of the phone Connect the short end of the handset cord to the handset 2 Place the cord in the cable guide in the right lower corner on the back of the phone lo E WE PUURA E ION 3 Attach the footstand with the bracket and the 2 screws Choose between 55 or 33 inclination 2009 snom technology AG man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Setting up the Phone USB port for expansion module not included in hed a delivery 4 Plug the Ethernet network cable into the RJ45 connector labeled NET and plug the other end into the network side to establish a data link The second RJ45 connector labeled PC is for daisy chaining further Ethernet devices without the need for a second Ethernet connection line 5 If you are not using PoE insert the plug of the power supply into the connector labeled DC 5V and hook up the plug to the wall outlet 6 If you want to use a headset connect it to the RJ audio jack labeled 2 If you want to use a wireless headset connect the snom Wireless Headset Adapter to the connector labeled EHS 7 Place the phone
18. dropped into the info area 2009 snom technology AG 19 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone 2 Information symbols and text a Symbols incoming call ringing outgoing call ringing etc b Text phone number calling being called duration counter etc If the caller is listed in your directory the screen will also show his her phone type e g office home mobile first and last name title organization and e mail Info area lts contents and appearance differ depending on phone activity and selected appearance mode 1 While connected or calling a number or being called two appearance modes are available call info left tab and virtual function keys v keys right tab Tap the tab to activate the mode The example shows call waiting in both appearance modes The phone is talking to 158 with 151 mobile ringing Active Call info tab Inactive Virtual function key tab Inactive Call info tab Active Virtual function key tab Info area in call appearance mode Info area in virtual function key mode 2 In other contexts this area contains arrows for navigation or informational text 2009 snom technology AG 20 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting
19. has passed Calling Number from Call List wiz eo 1 1 Tap or 2 The last call missed received or dialed is at the top of the respective list If necessary use to show next previous page of calls 3 To call tap button of number Calling Number from Directory Oot Ae 2 Use navigation arrows to scroll through list Alternative Enter first letter of name and type more letters if name shown isn t the right one 1 Tap r 3 Tap name button to dial If there is more than one number associated with a name another screen will open with the associated numbers Tap the button of the number to be dialed Speed Dial See Speed Dial on page 74 on setting speed dial numbers See page 63 on mapping a speed dial number onto one of the programmable virtual function keys 1 15 2009 snom technology AG 48 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone SPEED DIAL NUMBER ON SPEED DIAL LIST 1 Enter the speed dial number 0 30 or character assigned to the phone number 2 Tap text field or press VV to dial SPEED DIAL NUMBER MAPPED ONTO VIRTUAL KEY 1 15 0 1 Tap Virtual key screen opens free pte 2 Tap virtual key to dial In above example tap on key 14 to call Aunt Jane Emerg
20. or snom DISPOSAL OF THE PHONE This phone is subject to European Directive 2002 96 EC and may X not be disposed of with general household garbage The separate collection and proper disposal of electrical and electronic devices serve to protect human health and the environment as well as to use and reuse resources prudently and rationally If you do not know where you may dispose of the device at the end of Its lifespan contact your municipality your local waste management provider or your seller CLEANING liquids as they might damage the surface or internal electronics of f To clean the device use an anti static cloth Please avoid cleaning the phone 2009 snom technology AG 5 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Notational conventions NOTATIONAL CONVENTIONS Throughout this manual you will see notations like the below listed 1 Arrows up down Navigation in menus and lists Geometric arrow symbols in this manual indicate f Yz A Press up arrow on navigation key Press down arrow on navigation key Press left arrow on navigation key VIAJ Press right arrow on navigation key 2 Confirmation and cancellation of actions a The hard keys are represented by symbols yew be x b Display touch buttons Tap icons buttons to confirm initiate actions
21. snom 870 User Manual Directories b In other cases you will see a succession of screens with touch buttons Example Group favorites gt group gt contact type Tap button to select and go to next screen If you wish to add the entry to your Favorites tap the Yes button Select group and contact type In our example the entry is on the favorites list the group is work and the contact type VIP group work VIP 7 When done tap button X or press hardkey X to return to directory ADDING NEW ENTRY FROM CALL LIST 1 Open the call list 2 Tap the detail arrow 3 Tap abl ito put name and number in the internal phone book If the name is not shown the number will be used in its place 4 Tap abl again to open edit mode and show details buttons on screen Continue as described below Editing existing entry on page 38 paragraph 5 ADDING CURRENT CALLER Tap abl to put name and number in the internal phone book If the name is not shown the number will be used in its place To add more data continue as described below Editing existing entry on page 38 paragraph 5 SORTING ENTRIES Tap Select criterion for sorting by tapping the button first name last name organization etc EDITING EXISTING ENTRY Tap EL to open the phone s directory Scroll to entry Tap arrow button gt of entry to be edited If the entry has at least two associated phone numbers tap the name
22. this document the data upon which it is based may have changed in the meantime snom therefore disclaims all warranties and liability for the accurateness completeness and currentness of the information published except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License GPL provided they in turn make it available to everyone else with the same licensing agreement Please go to http www snom com en support download gpl quellcode for the original GPL license and the source code of components licensed under GPL and used in snom products 2009 snom technology AG All Rights Reserved 2009 snom technology AG 3 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Important Information IMPORTANT INFORMATION Please read the instructions on phone safety and disposal and on how to set up and use the phone before using the device and also give them to other users to read or inform those users of their contents Save this manual and do not give the phone to third parties without it SAFETY INSTRUCTIONS Follow the instructions in this manual and other applicable documentation of the phone gt Use only the power adapter delivered with the phone
23. 551234 Contact Type Outgoing Identity Edit Delete f x WIP Active Fat WIF Active f rat WIP Active Ja Fat Ji x VIP DELETING ENTRY ON WEB INTERFACE Active Click on in the line of the master record to delete the name and all associated phone numbers 2009 snom technology AG man_snom870_v101_en 45 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories Click on in the line of a phone number subentry to delete that subentry but keeping the master record and the other subentries Dialing from phone directory To dial click on in the line of the phone number Deleting whole directory Deletes entire directory irretrievably Importing Exporting Directory See our Wiki at http wiki snom com Web_Interface V7 Directory EXTERNAL DIRECTORIES Provided by your network your VoIP provider or another external source Tap Q7 to open LDAP Enter the necessary data received from your administrator VolP provider or other external source in the text fields of the phone s web interface gt Advanced gt Network gt LDAP and click on Save Enter first letter of name you are searching for Type more letters if name shown isn t the right one or scroll through list Tap name button to dial Contacts On the phone s web interface gt Configuration Identity gt SIP tab gt Contact list click on
24. 6K Jane Merge office 2345678 None Pee D 2 46 16 9 09 3 Tap the future subentry s button with your fingertip The button turns lt is activated yellow and the merge button 2009 snom technology AG 39 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories 4 Slide your finger from the entry button to the merge button without lifting it off the touchscreen Another directory screen opens 5 Navigate to the entry the subentry is to be associated with and tap the button to merge the two entries 6 There is now amain entry Jane Merge with two subentries home and office home 1234567 Directory Name Number Contact Type Outgoing Identity Edit Delete Jane Doe Ed Fai home 5552091 VIF Active E th mobile 4442091 VIP Active eM iy Jane Met B A None Active E 4 x J None Active s J DELETING AN ENTRY 1 Tap ELI to open the phone s directory 2009 snom technology AG 40 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories 2 Navigate to the entry 3 Tap arrow button gt of entry to be deleted a Ifaname has more than one phone number associated with it tap the name button if you wish to delete the entire group b If you wish to delete an
25. Administrator Mode on page 29 for an explanation of administrator and user mode See How the Web Interface Works on page 28 on the mechanics of navigating in the windows and changing the settings Any changes you make will not take effect until you press Save Changes will be lost if you open another page of the web interface without first pressing Save Every phone has a limited number of hard keys Phone users however have a myriad of different priorities and preferences when asked which functions they use most often and which functionalities they would like to access quickly snom has therefore designed the function keys to be programmable even the preprogrammed hard keys whose default function is printed on the casing And we have made it easy to customize the settings to your needs and preferences as we ll demonstrate here with programming a virtual function key for extension monitoring call pickup and speed dialing FREELY PROGRAMMABLE VIRTUAL FUNCTION KEYS The snom 870 has 15 virtual function keys On the phone they are called virtual keys or v keys The numbers in the upper right corner correspond to the numbers on the phone s web interface gt Function keys P1 P15 P programmable Type Number Short Text E as aes eee Ee E o Speed Dial Line Line Line Line m Key Event None P Push2Talk lt sip 225 00 PublicAnnouncement PS 41 RIR IRIRK IR
26. DisPLay ICONS BUTTONS AND INDICATIONS Springboard an Phone directory see Directories on page 35 QQ Remote directories see External directories on page 46 Ar Favorites 3 x Missed calls icon with number in upper right corner Ne indicates new missed calls See Call lists on page 22 O Received calls see Call lists on page 22 gs A Redial dialed calls see Call lists on page 22 Configured identities select outgoing identity See Outgoing identities on page 22 and Identities Accounts on page 65 vll y III Settings menu see page 23 Help tap to show phone s IP address and web address of snom s Wiki help pages gan Time Tap to show clockface and full date Setting date time i format See Date on page 69 and Time on page 70 LC z Freely programmable virtual function keys see Virtual function E keys on page 23 and Configuring the Function Keys on page 59 lp Monitoring calls see Monitored calls screen on page 62 2009 snom technology AG 30 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Display Icons Buttons and Indications Date day and day of the week indicated by a bold face dot at the top of the calendar page from left to right Mon Sat on Sunday the dot on the right turns yellow The date is repla
27. G 17 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Setting up the Phone A number of IP telephony service providers and a number of SIP PBXs require settings that are different from snom s standard factory settings snom s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required Do not change the standard configuration unless you know what you are doing Expert help may be required If your IP telephone system does not support automatic initialization contact your administrator or see our web page http wiki snom com for manual phone initialization CORRECTING THE CLOCK If the time on the display is incorrect you may need to set the correct timezone 1 Changing the settings on the phone See Time Zone on page 68 2 Changing the settings on the phone s web interface See Time Zone on page 68 If the time is still incorrect there may be a problem with the time server Contact your Administrator 2009 snom technology AG 12 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone GETTING TO Know Your PHONE This manual describes the functions of the phone with the standard factory settings If your phone was installed
28. NTERFACE Preferences gt General Information gt Language gt select from drop down list gt Click on Save Web Interface Language Preferences gt General Information gt Webinterface language gt select from drop down list gt Save DIAL TONES Different dial tones for different countries Select yours on the phone or on the web interface On the Phone gt gt 1 Preferences gt 3 Tone Scheme gt if necessary use arrow buttons to scroll one screen up down at a time or scroll with the fingertip see Using the Touchscreen paragraph 3 on page 18 2 Select a country by tapping its button 1 Tap e to return to previous screen tap X to return to idle screen On the Web Interface Preferences gt General Information gt Tone Scheme gt select country from drop down list gt Save Time ZONE The list is arranged by the difference in hours 0 to the UTC and within each time zone alphabetically by selected locations The setting can be changed on the phone and on the web interface administrator mode only 2009 snom technology AG 68 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings On the Phone 1 gt 1 Preferences gt 2 Time Zone 2 Navigation a Scrolling Tap M 8 __ to move to beginning of next timezone be
29. See Directories on page 35 CALL LISTS A 1 Tap the respective icon to open the list of missed A received dialed 0 calls or cry a 12 56 office Test2 Two PPer A ro 2 To diala number Tap the button with the date or time name or number of 1 9 156 caller callee Tap the arrow 2 to show the call details a Details of missed calls To From Time Shows the time if same day shows date and time if not Missed Total number of missed calls from this number b Details of received and dialed calls To From Time Shows the time if same day shows date and time if not Duration In minutes seconds Example 1 14 1 min 14 seconds c Tap to dial the number of the missed received or dialed call shown in detail d Tap abl to add the number to the phone directory entry details are shown onthe screen Tap abl again to open edit mode Tap the button with the detail you wish to edit See also Editing existing entry on page 38 OUTGOING IDENTITIES To select an identity as the new outgoing identity tap the identity tab The display returns to the springboard 2009 snom technology AG 22 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone Active identity currently selected as the identity for outgoing calls Active identi
30. The command is executed when the fingertip leaves the icon button Example aaa lel sl b If you have mistakenly tapped the wrong icon button move your fingertip away from the yellow icon button before lifting it off the screen The command will not be executed 2 Drag and drop keys buttons from and into the different areas a Drag and drop here means Tap the button with your fingertip button will turn yellow and without letting the fingertip lose contact with the screen move it into another area then lift your finger off the screen b In some contexts the entire context area can be dragged and dropped into the info area 2009 snom technology AG i man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone 3 Scrolling a Tap arrow buttons in navigation area see Components on page 17 and Navigation arrows on page 33 b Place a fingertip on the touchscreen and drag it lightly up or down to scroll through lists Lift the fingertip off the screen to stop Escape area Context sensitive buttons X Single button return to previous screen Combination of arrow cancel buttons menus xX Return to idle screen Return to previous screen Combination of cancel and delete buttons call lists directories xX Return to previous screen m Delete
31. a time On idle screen press to open list of received calls In text fields press to move the cursor to the right gt one character at a time On idle screen press to open the list of missed calls Accept calls on speakerphone and in headset mode 4 Confirm actions settings and return to preceding screen Idle screen Redial Terminate calls on speakerphone and in headset and x handset modes Cancel actions and return to preceding screen Idle screen Turn off LED indicating missed call s Preprogrammed variably programmable function keys Freely programmable See Configuring the Function Keys on page 59 for further information Factory settings Message key with LED Lit when new message is waiting on mailbox Press to retrieve Turn do not disturb DND mode on and off In DND mode incoming calls do not ring callers hear the busy signal Exception Phone numbers on your directory s VIP list see Contact Types on page 35 Press key to turn DND on and off When it is on you ll see the red DND symbol on the display Phone directory See Directories on page 35 38 of Opens the phone menu See The Phone Menu on page 25 2009 snom technology AG 14 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone Transfer call i
32. and or set up by someone else the standard settings may have been changed Please check with that person or company if the phone does not react as described in this manual HARDWARE OVERVIEW Handset speaker Casing speaker SN fe Alphanumeric keypad _ Handset microphone HARD KEYS Touchscreen display Navigation keys Audio control keys Call LED Blinking fast incoming call Blinking slowly missed call Press X to turn off Lit incall and or call on hold Navigation keys Message key with LED Lit when new message is waiting on mailbox Press to retrieve Pregrogrammed programmable function keys Casing microphone Can be programmed with all available key events see The Function Keys on page 57 for further information Factory settings 2009 snom technology AG man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone Navigation key indicated in this manual by geometric arrow symbols See Notational conventions on page 6 On idle screen Programmable Move lists up and down one item button at a time AV In Settings menu gt 1 Preferences gt 4 Ringer gt tap identity button gt press to play ringtones In text fields press to move the cursor to the left NS y J lt one character at
33. are not Preferences era es ee tl ah ee ae tommy T iman Faima raim kamki Bede Ean Era fiii Fee Trsa hiama armar n nm ma etn n jo oe bk hia te ds eaaa paai iiim e 2i mm aa mo panman Hee eet hme ast Plas Figs Poms aira be pa nm bel ye ELEDLEREELED a SSegeSa a5 ag55 9 i i 5 p i ass saa aaa To return the phone and its web interface to administrator mode enter the administrator password in Administrator Login and click on Save The default password is 0000 4 x zero Preferences HE aila Beg a pE p J Remsen eee pod P hah ki Bapssp HU te posp Ari La LEF meeki bei Meri i namer ra p a iii mae tva urm ma heer sta Ss et eee te beeen a La oso yr ym Teji Le npa oa aa ete Bld Be va a dna z ie snom mr aanta low Pm ren ne P ilies hi fe amp PREP OREEOT BEGELLEGELEL k i k 449944494047 as 4i nunna HI isfrret IiI r fe a s Advanced Settings EE J T s siam amm a pe e emaa ENFI ja biam s rin ha IF ms nm a amm sti srm e T LEB hr a ee LLB meie iee So ree db em imi Be a i oe Pe a saagaa 7 oo m a i wenk Braa dala E nET ede tea M siia 2009 snom technology AG man_snom870_v101_en 29 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Display Icons Buttons and Indications
34. call to a third party ATTENDED TRANSFER 1 Put the call on hold see Hold on page 53 Dial the number you wish to transfer the call to and announce the call gt If the party wishes to accept the call tap Drag and drop the held call into the text field o eo D Tap the text field or press to transfer BLIND TRANSFER v 1 Tap 2 Type the number you wish to transfer the call to into the text field 3 Tap the text field or press V Call Waiting The default setting is on which means that waiting calls are announced by a double beep and by the caller information being shown on a red button in the info area 2009 snom technology AG 34 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone Changing the setting visual only ringer only turn call waiting off See Call waiting on page 72 Reject the call Tap the red button Button turns yellow Drag it onto the X button The caller hears the busy signal Reject the call and place caller on DENY list see Contact Types on page 35 This is not a standard setting change at Advanced gt Behavior gt Deny all feature gt On When the feature is available the escape area will show gt in addition to X when you tap the call button button turns yellow Drag it onto without lifti
35. ced by the information alert when update is available reboot is necessary 4 text or voice message has been received etc Tap icon to show details DND inactive white active red Tap the icon to turn DND on and off Works like the hard key see page 14 Call forwarding of all calls inactive white active red Tap the icon to turn call forwarding of all calls on and off see page 56 122 Context sensitive virtual function buttons ESCAPE AREA Single button return to previous screen ir Combination of arrow cancel buttons menus X Return to idle screen o Return to previous screen Combination cancel and delete buttons call lists directories X Return to previous screen m Delete Combination of block this call and block all calls from this number buttons incoming calls call waiting X Block incoming call Caller hears the busy signal Block incoming call and place caller on deny list This is not a factory setting See Contact Types on page 35 Change setting change at Advanced gt Behavior gt Deny all feature gt On 2009 snom technology AG 31 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Display Icons Buttons and Indications
36. contact types so that incoming calls from phone numbers of that type will be announced by the selected ringtone See Contact Types on page 35 When using a headset choose whether the ringtone will sound in the 2009 snom technology AG 72 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings headset or on the loudspeaker Preferences gt Ringtone Defaults gt Ringer Device for Headset gt drop down list gt Save Note The ringer set for a contact type overrides the ringer for a particular identity in case of a conflict the phone will the contact type ringer If your ringtones don t seem to work as expected contact your administrator There may be an overriding setting on the PBX HIDE MY CALLER ID With this setting your phone number will not be transmitted to any phones you call Please note that your call may not be accepted if the other phone is set to reject anonymous calls see next item Web interface gt Preferences gt Privacy Settings gt Call Line Identification Presentation CLIP gt radio button Hide gt a REJECT ANONYMOUS CALLS With this setting you will not receive calls from phones whose number is not shown on your display Anonymous callers will hear the busy signal Please note that calls from analog phone connections will most likely be received as anonymous calls
37. contain several documents To make a document visible click on its tab The font weight of the characters on the active tab is bold Only one tab can be active at a time al SS Advanced Settings Operation Home Network Behavior Audio SIP RTP QoS Security Update Directory Quality of Service Setup RTP Type of Service TOS Diffserv 160 Preferences SIP Type of Service TOS Diffserv 160 Speed Dial Identity 1 Security Identity 2 Ignore security advices on off Wes SETTINGS OVERRIDING MANUAL PHONE SETTINGS In some cases settings activated on the web interface override manual settings on the phone If a setting you have made on the phone does not appear to take effect look for a conflicting setting on the web interface Always click on 2 before clicking on a different menu item or closing the web interface if you wish to save the changes you have made 2009 snom technology AG 28 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone User Mope ApmMINISTRATOR MODE Phone The Identity and Network menus are inaccessible in user mode Default password for administrator mode 0000 4x zero Web interface Some windows like Preferences shown here are available in user mode while many are not The menu item Advanced is available but the settings normally found on it
38. ct until you click on Save Changes will be lost if you open another page of the web interface without first clicking on Save Definitions explanations ContTACT TYPES VIP Calls from numbers with this contact type will ring on your phone even when DND mode is active You can assign a ringtone to this contact type If your VIP is also assigned to a group see below and if that group has a distinct ringtone the ringtone assigned to the group will be played Deny List Calls from phone numbers with this contact type will not ring on your phone The caller hears the Busy signal OUTGOING IDENTITY When an identity with a specific VoIP provider for example is to be used for calls to certain phone numbers You must dial the number from the directory however If you simply type it on the keypad the current outgoing identity as indicated on the display will be used GROUP Friends Family Work Colleagues You can assign a distinct ringtone to each group type ENTRIES Each entry must have at least one phone number multiple associated phone numbers are possible Entry with one phone number John Doe mobile 4442090 None Identity 3 f Pas 2009 snom technology AG 35 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories add or Edit Entry Name mobile o o Number ZE Contact Type None v Outgoing
39. ctive key one to three four times quickly to type the first through third fourth letter printed on the key Press the navigation key lt to move the cursor to the left one character at a time Press gt to move the cursor to the right one character at a time Tap al to delete the character to the left of the cursor To enter the period use letter modes upper or lower case and press 1 To enter a space _ use letter modes upper or lower case and press once To enter an underscore _ use letter modes upper or lower case and press twice To enter the special characters listed in the following table use input modes upper or lower case and press 1 quickly as many times as indicated 2009 snom technology AG 16 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone The Touchscreen display COMPONENTS Context area Escape label Time date bar area Info area appearance header tabs Context area Info area Context sensitive touch buttons In other contexts Navigation area arrows scroll bar USING THE TOUCHSCREEN 1 Tap icons buttons with your fingertip to select items initiate and terminate actions enter menus turn functions on and off etc a If properly tapped the icon button virtual function key will turn yellow
40. e initialization and registration process begins Do not touch any keys while registration and initialization are taking place The process usually takes a couple of minutes 1 You will be prompted in English to select a language Tap or to show other available languages To select tap the language of your choice 2 You will then be prompted in the language of your choice to select your timezone a If necessary tap to go to beginning of preceding following timezone Tap to move the list one display page up down b Tap pala 7L 29S to expand the list to all entries reduce the list to countries cities where the phone language is spoken c To select tap the timezone of your choice 3 Next prompt Select dialtone If necessary tap or to show more countries To select tap the country of your choice 4 Next prompt Press a key to log on Press any key and enter the prompted data in the text fields see Prerequisites on page 9 See also Entering Letters Numerals and Special Characters on page 16 After the successful registration of the first account the display will show the home screen The default setting is the springboard with 15 icons 2009 snom technology AG 10 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Setting up the Phone 5 Tap the EY icon Your phone was succe
41. e played by your phone If you have selected the custom melody enter the URL to the data file in the text field underneath It must be a file of the tyoe PCM 8 kHz 16 bit sample linear mono WAV Click on Re Register and Save Please note The ringer set for a contact type overrides the ringer for a particular identity in case of a conflict the phone will use the contact type ringer If your ringtones don t seem to work as expected contact your administrator There may be an overriding setting on the PBX Automatic acceptance of incoming calls 1 Setting Identity gt SIP tab gt Auto Answer 0n gt Save 2 Select audio device handsfree handset headset for automatic acceptance Preferences gt Auto Answer gt Type of Answering gt pull down list gt Save 3 If you wish to be alerted acoustically whenever the phone accepts a call automatically Preferences gt Auto Answer gt Auto Answer Indication on 2009 snom technology AG 66 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings Contact List A contact list must be available on a server Setting 1 Identity 1 12 gt SIP tab gt Contact List gt on 2 Contact List URI gt enter URI in text field 3 Click on Save Editing an Existing Identity Account ON THE PHONE Editing of account number amp registrar on
42. eb interface see The Phone s Web Interface on page 26 Settings menu b gt Tap or press to open the settings menu To open a lower level menu or setting tap its button selected button turns yellow or press the item s number on the alphanumeric keypad 2009 snom technology AG 25 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone SETTINGS MENU TREE 3 Identity 1 Preferences 2 Call Features 4 Network 1 1 IP Setting D Webserver 1 Webserver Type 2 HTTP Admin Server 3 HTTP Password Call Forward Outgoing Identity 2 3 802 1 1b g n 802 1 1b g Switch off WLAN 5 Maintenance J System Info 2 User Mode 4 Reset Values In administrator mode Touching button 2 will switch phone to user mode Maintenance menu In user mode Administrator password required to switch to admin mode 3 1 System Info 2 Administrator Mode 3 Reboot 4 Reset Values The identity and network menus cannot be accessed when the phone Is running in user mode the maintenance menu will move to no 3 on the top level menu For more information on user administrator mode see User Mode Administrator Mode on page 29 2009 snom technology AG man_snom870_v101_en VolPon www voipon co uk sales v
43. ency Numbers Can be dialled even when the keyboard is locked See Emergency Numbers on page 70 on how to set them 1 Enter the number 2 The phone begins to dial as soon as one of the specified emergency numbers is complete When the keyboard is not locked touch the text field or press V to dial Call Completion Depends on availability in your network On snom phones call completion means that when a called number is busy or not available the phone will call you back as soon as the dialed number is unbusy or available again The factory default setting is off Changing the setting to turn it on See Call completion on page 71 When call completion is available and turned on the button CC will appear below the context area 2009 snom technology AG 49 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone Tap CC to activate call completion You can now dial another number receive calls or hang up the handset to return to the idle screen Call completion will not interfere with the normal operation of your phone When the number called is no longer busy or unavailable your phone will ask whether to dial or not 1 Display when phone is idle Tap OK to dial tap Cancel to terminate call completion for this call 2 When incall Tap red button to put current call on hold and d
44. f supported by PBX See Attended and Blind Transfer on page 54 Place call on hold resume held call See Hold on page 53 NO Audio control keys Adjust volume of ringer when the phone is idle or ringing Adjust volume of microphone loudspeaker when in call Keys with LEDs key lights up when function is activated Mute and unmute the microphone Toggle between handsfree and handset mode Dial number and accept calls on speakerphone 9 6 e Q Toggle between headset and handset modes w Alphanumeric keypad Lift the handset press the speaker key or any key on the alphanumeric keypad to open the edit screen The current input mode is indicated underneath the cursor in the text field Tap the context sensitive button ab to switch to another input mode see Using the Touchscreen on page 17 Characters underneath cursor Tap abl _to change input mode current input mode to 123 small letters abc capital letters 2009 snom technology AG 15 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone Characters underneath cursor Tap abl to change input mode current input mode to ABC numerals ENTERING LETTERS NUMERALS AND SPECIAL CHARACTERS Switch to appropriate input mode if necessary When in letter mode press each respe
45. g Phone Settings CUSTOMIZING PHONE SETTINGS See The Phone s Web Interface on page 26 on how to open the phone s web interface how the web interface works on how to change the settings and what the difference between administrator and user mode is If you have access to administrator mode but do not consider yourself to be an expert on SIP and SIP phones we recommend that you do not change any of the technical settings since this may adversely affect the phone s performance or put it out of order altogether If you want more information on a web interface setting click on the button with the question mark that you see to the right of each item It links to a page on snom s Wiki with detailed information about that particular item Any changes you make on the web interface will not take effect until you click on ae Changes will be lost if you open another page of the web interface without first clicking on 5 IDENTITIES ACCOUNTS The phone supports up to twelve accounts or phone numbers with one or more providers or within an office or organization network On snom phones these accounts or phone numbers are called identities If your phone is part of an office network you may need to contact your administrator to configure new or change existing identities as this can only be done when the phone is running in administrator mode See Phone Installation and initialization on page 8 for the information on required i
46. ginning of preceding timezone Tap w j iik to move one screen up down at a time Scroll with a fingertip see Using the Touchscreen paragraph 3 on page 18 b Tap 2 lt to contract the list of time zones to show only those entries where your selected phone language is spoken tap to show all time zones 3 Select a country city by tapping its button 4 Tap 5 to return to previous screen tap X to return to idle screen On the Web Interface Available in administrator mode only Advanced gt Network tab gt Time gt Timezone gt select your country city in the drop down list gt Save DATE AND Time FORMATS Can be set and changed on the web interface only Date Preferences gt General Information gt US Date Format Oa Formats m d example 5 6 means May 5 mm dd example 10 12 means October 12 off Formats d m example 6 5 means May 5 dd mm example 12 10 means October 12 2009 snom technology AG 69 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings Time The time setting affects phones and or firmware versions with a digital clock only If the phone has a clock face changing the setting will not affect it Web interface gt Preferences gt Genera
47. he number of the phone extension or mailbox specified as 2009 snom technology AG 70 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings this function s target On the Phone See Making changing settings on the phone on page 57 Turning on call forwarding on page 57 and Turning off call forwarding on page 54 On the Webpage If your internet telephony provider or your PBX uses codes to turn functions on and off refer to their manuals for the codes to enter in On Code Off Code text fields or ask your administrator SETTING FORWARDING NUMBERS Always all incoming calls Preferences gt Call Forwarding gt Always Type number in Target text field 72 Busy Preferences gt Call Forwarding gt Busy Type number in Target text field 3 Timeout Preferences gt Call Forwarding gt Timeout Type number in Target text field tyoe number of seconds in the Timeout sec text field Save TURNING CALL FORWARDING ON 1 Web interface gt Preferences gt Call Forwarding 2 Click on On after the forwarding event Always Busy Timeout Click on _22 8 TURNING CALL FORWARDING OFF 1 Web interface gt Preferences gt Call Forwarding 2 Click on Off after the forwarding event Always Busy Timeout Click on 2 CALL COMPLETION See also Call Comp
48. ial the previously busy number Redial From the idle screen Press v to show the last 100 dialed numbers on the display See Call Lists on page 20 for navigation selection and dialing calls from list of dialed calls 2009 snom technology AG 50 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone max a 1221 mA aeee 13 10 mobila Testi On gt Number Guessing Auto Completion The default setting is on Turning it off See Number Guessing on page 73 When you dial and have typed the minimum number of digits the phone offers numbers containing the typed string from its call lists and from the directory for selection Example The setting is 4 digits As soon as you have typed four digits the phone offers the numbers containing that string if any ra i fa asam w a i If one of the numbers offered is the number you wish to dial tap the button If it is not keep entering the number ACCEPTING CALLS Default settings Incoming calls are indicated acoustically by the ringer and visually by the display icon of the contact if available or the symbol of a bell ringing on the display see Display symbols on page 34 and the call LED blinking rapidly Manually USING THE HANDSET Pick up the handset UsinG A HEADSET Tap the context area showing call ringing or press V 2009 sn
49. isplay to the previous screen Forward all Forward when busy Forward after timeout gt gt gt a lap or press CE _ or press CE _ or press CE Tap 2 Call Features 2 Call Features 2 Call Features Tap 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding T 1 Forward All 2 Forward when 3 Forward after p Busy Timeout T 2 Target when 2 Target when 2 Target when p forwarding forwarding forwarding Type phone number phone number phone number Tap text field or press V text field or press V text field or press YY Tap 3 Call Forwarding time Type number of seconds Tap text field or press YY Tap X to return to idle screen or turn on call forwarding Turning on call forwarding If the phone number has not been set or needs to be changed follow instructions from top of table If the phone number has been set skip the gray shaded area Forward all Forward when busy Forward after timeout Tap gt orpress CE gt E orpressC e or press CED Tap 2 Call Features 2 Call Features 2 Call Features Tap 2 Call Forwarding 2 Call Forwarding 2 Call Forwarding 2 Forward when 3 Forward after Tap 1 Forward All Busy Tricoul 2009 snom technology AG 37 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44
50. key 6 seeds Spd Line free Gilkey Aunt Jane fee Aunt Jane free 6 Key UPT 9 Key UI P2T 8 9 none Pubican none Pubicann Ext lde Qed jae Ex fringing a Ext fide ext iae A 1 is Ext idle Spad 14 15 Ext idie f Spad 14 15 MONITORED CALLS SCREEN Tap p The activity on the monitored extensions is shown White button In call Green button Incoming call ringing on monitored extension Call pickup Tap the button 9 22 17 9 09 p i 154 gt SalesHotline 123 gt mobile Test 2009 snom technology AG 62 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Configuring the Function Keys Mapping speed dial number onto virtual function key Example Dialing Aunt Jane s phone number by tapping virtual key 14 P14 Type _ Number Short Text extension M lt sipi loom rrankrurturtice P13 Speed Dial v 159 pid Sneed Dial v P15 1 Under Type select Speed from the drop down list of P14 2 Under Number enter Aunt Jane s phone number exactly as you would dial it i e with country and area code if applicable and without hyphens parentheses or empty spaces 3 The Short Text is optional If you do not enter text Aunt Jane for example the phone number will be shown on the virtual key 4 Click on Save Spd 14 gt Aunt Jane 7
51. l Information gt 24 Hour Clock Oor The time on the phone s display will be shown in 24 hour format 00 01 to 24 00 off The time on the phone s display will be shown in AM PM format 0 01 AM to 12 00 PM EMERGENCY NuMBERS These are numbers that can be dialed even when the keyboard is locked They must be set beforehand on the web interface Click on Preferences gt Lock Keyboard gt Emergency Numbers space separated Enter the emergency numbers in the text field Type each number without spaces between the digits separate the individual numbers with one empty space between them Example If you want to set the emergency phone number 911 and the phone numbers of your doctor 986543 and a friend 234578 the entry would look this 911 986543 234578 Clickon 74 CaLL FORWARDING This feature automatically redirects all or certain incoming calls to another phone or a mailbox It is possible to configure the settings on the phone and on the web interface Always All incoming calls are forwarded to the number of the phone extension or mailbox specified as this function s target Busy Calls ringing while phone is busy are forwarded to the number of the phone extension or mailbox specified as this function s target Timeout When a call starts ringing the phone will wait for the number of seconds specified If the call is not accepted by the end of this time period it is forwarded to t
52. l calls to that number initiated from the phone book will show that identity on the callee s phone 5 Blue area The data entered in the textfields will be displayed when the entry is opened on the phone They can be used to sort entries by group name organization etc and can be edited on the phone 6 You can assign distinct ringtones to the group types Friends Family Colleagues and Work Preferences gt Directory Ringtones 7 First name family last name Will be added in this order under Name in the directory 8 Birthday Uses the format set at Preferences gt General information gt U S Date Format mm dd On or Off Enter in DD MM YR or MM DD YR format Examples March 5 1980 March 12 1980 October 5 1980 October 12 980 5 3 80 or 3 5 80 12 3 80 or 3 12 80 5 10 80 or 10 5 80 12 10 80 or 10 12 80 US Date Format setting On 3 5 80 3 12 80 10 5 80 10 12 80 9 Favorite Tick box to add entry to Favorites list 10 Click on Add Edit to save new entry to directory P Directory Name Number Jane Doe mobile 4442091 John Doe home 5552090 mobile 4442090 office 5551234 Contact Type WIP WIP WIP WIP Outgoing Identity Active Active Active AANA xxx xX X Off 5 3 80 12 3 80 5 10 80 12 10 80 Edit Delete 2009 snom technology AG man_snom870_v101_en 42 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax
53. letion on page 49 The factory default setting is off Changing the setting to turn it on 2009 snom technology AG Ja man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings On the phone 1 _ gt 2Call Features gt 2 Outgoing Calls gt 3 Call Completion 2 Tap On button to save and return to previous screen On the web interface Open the phone s web interface gt Advanced gt Behavior gt Phone Behavior gt Call completion gt Dul CALL WAITING See Call Waiting on page 54 on how to use this feature The default setting is on which means that waiting calls are announced both acoustically and visually 1 Acoustic announcement Double beep 2 Visual announcement Caller information default symbol or info available in contacts or directory is shown in the info area Changing the setting to visual only ringer only or call waiting off Web interface gt Advanced gt Audio gt Call Waiting Indication gt select from drop down menu gt click on Save RINGTONES You can choose one of 10 built in ringtones or a custom melody or turn off the ringer A ringtone can be assigned to an identity so that incoming calls for different identities will be announced by different ringtones See Configuring New Identity Account on page 65 A ringtone can also be assigned to
54. ly gt 1 Tap gt 3ldentity gt 3 Edit User gt tap button of identity you wish to change 2 Edit account number if applicable gt touch text field or press v Edit registrar if applicable gt touch text field or press V to reregister identity and return to idle screen ON THE WEB INTERFACE Open the Configuration Identity 1 12 page of the identity and make the changes in the text fields See Configuring New Identity Account on page 65 If you have changed the account or the registrar click on Re Register If you have made other changes clicking on Save suffices LANGUAGE SETTINGS OF PHONE AND WEB INTERFACE The language used on the phone can be changed on the phone as well as on the web interface The language used on the web interface can be changed on the web interface only Phone Language SETTING ON THE PHONE gt 1 gt 1 Preferences gt 1 Language gt if necessary use arrow buttons to scroll one screen up down at a time or scrolling with a fingertip see Using the Touchscreen paragraph 3 on page 18 2009 snom technology AG 67 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings 2 Select a language by tapping its button 3 Tap 5 to return to previous screen tap X to return to idle screen SETTING ON THE WEB I
55. mple when a setting is changed that requires a reboot to take effect gt 1 Tap gt 5 Maintenance 3 in user mode gt 3 Reboot gt OK 2 Wait for idle screen to reappear Harp REBOOT NEVER EVER PULL THE POWER PLUG WHILE THE PHONE IS DOWNLOADING FIRMWARE 1 Pull the power plug of the phone 2 Reconnect the phone s power after a few seconds 3 Wait for idle screen to reappear RESET TO FAcToRY VALUES Please note that any customized settings will be overwritten gt Tap gt 5 Maintenance 3 in user mode gt 4 Reset Values Enter administrator password Press V Wait for prompt a E See Initialization and registration on page 10 to continue CONTACT SNOM SUPPORT Open snom s web page at www snom com Click on the Support tab to open the Support window Click on the link to the contact form Complete the contact form and add the required attachments in text format before clicking on Submit See the following paragraphs on how to prepare and enclose the attachments 2009 snom technology AG 76 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Troubleshooting Creating and enclosing attachments System and settings information must always be attached 1 2 8 Open the phone s web interface gt Status gt System information Open a text editor for example Microsoft s Wi
56. ndows Editor Do not use Word documents PDFs etc Copy the text in the gray field into the text editor Under Status in menu on left click on Settings Copy the text in the main area of the window into the text editor underneath the systems information Save the file Click on the Browse button and place the saved file s path in the text field to the left of it Click on Submit SIP Trace and PCAP Trace snom Support may need you to do a SIP Trace and or a PCAP Trace to help them analyze your problem PERFORMING A SIP TRACE 1 Click on SIP Trace under Status in the menu on the left Click on Clear to clear the page Recreate the error to be documented in the trace Click on Reload See above for creating and attaching a text file to the support form PERFORMING A PCAP Trace 1 4 Click on PCAP Trace under Status in the menu on the left Click on Start to begin recording network traffic Cick on Stop to end recording Click on link here to open file download window Save the file See above for creating and attaching a text file to the support form MANUAL INITIALIZATION When automatic initialization via DHCP fails enter the values for netmask IP gateway and DNS server manually after each prompt on the display 2009 snom technology AG 77 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom VoIP phones a V
57. ne identity is shown on the display the one with the checkmark is the outgoing identity for the call and the number name that will show on the callee s phone Select a different identity by Tapping the identity s button Note See Outgoing Identities on page 42 on how to assign a fixed outgoing identity to calls being made to a certain number The outgoing number will only be used automatically when the call is initiated from the phone book Using Different Audio Devices From the idle screen pressing a key on the alphanumeric keypad opens the Enter number screen with the text field in numeral input mode HANDSET Pick up handset enter number and tap context area or press VV or enter number and pick up handset HEADSET 1 Press to switch to headset mode 2009 snom technology AG A7 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone 2 Enter number and tap context area or press VV SPEAKERPHONE Enter number and press CO SPEAKERPHONE AND HanpbseT OR HEADSET 1 Use dialing method for handset or headset 2 Tap toadd speakerphone Tap d hio turn off speakerphone Using Auto Dial A timespan in seconds must be selected from the drop down menu of Advanced gt Behavior gt Phone Behavior gt Auto Dial The phone will dial the number on the display when the specified number of seconds
58. ng your finger off the display The caller hears the busy signal and is placed on the Deny list Accept the call Tap the red call button to accept the second call The first call is put on hold TERMINATING CALLS 1 When using the handset alone Hang up handset or tap or press X 2 Inall other cases Tap or press X REJECTING OR REDIRECTING INCOMING CALLS This includes manual and automatic rejection and redirection as well as the rejection of anonymous calls Manually If you do not wish to pick up a ringing call you can obviously let it ring reject it or blindly transfer it REJECT Tap or press X The caller hears the busy signal Tap the o button to reject the call and place the caller on the DENY list see Contact Types on page 35 The caller hears the busy signal 2009 snom technology AG 95 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone This is not a factory setting Changing the setting Advanced gt Behavior gt Deny all feature gt On REDIRECT BLIND TRANSFER e Tap gt type the phone number you want to transfer the call to into the text field gt tap the text field or press The incoming call will start to ring on the other phone Automatically Options for automatic rejection or forwarding of incoming calls Deny List See Contact
59. nput data Configuring New Identity Account ON THE PHONE Basic setup account number amp registrar only Settings gt 3 Identity gt 3 Edit User gt tap on an empty button gt enter Account gt enter Registrar ON THE WEB INTERFACE Click on an identity in the menu on the left The configuration window for that 2009 snom technology AG 65 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Customizing Phone Settings identity will open it contains four tabs with the left one Login visible in the front Enter the information received from your provider or your administrator in the appropriate fields The display name is optional and freely selectable It will be sent to any parties you call unless you hide your identity see Hide own Identity on page 73 If you do not enter a display name the data in the Account text field will be shown on your display and sent to any parties you call unless you hide your identity Any text you enter in Display text for idle screen will be shown instead of your display name or account on your display only It will not be sent to any parties you call You can choose one of 10 built in ringtones or a custom melody or turn off the ringer by selecting Silent Select a ringer from the ringtone drop down list of Login gt Ringtone and click on Play Ringer The tone will b
60. oipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 26 snom 870 User Manual Getting to Know Your Phone THE PHone s WEB INTERFACE Tap to look up the phone s IP address Open the web browser of your PC and type http followed by the IP address for example http 192 168 9 14 The web interface will open with the Security page which is shown only when the web interface Is opened for the first time upon initialization or after reboot or a resetting of values SS Security Operation Home Security Advice Directory Setup We strongly recommend that you secure the web interface in order to protect your phone against Preferences remote attacks Therefore the HTTP User and Password as well as the Administrator Password Speed Dial should be changed from the default value Identity 1 Security Identity 2 Administrator Password eeeeeeee Identity 3 Administrator Password Confirmation eeeesese Identity 4 Identity 5 HTTP Server Identity 6 User si 7 mero 0 TT I tity 8 Identity 9 Additionally you should protect the web interface with hidden security tags against remote attackers Identity 10 trying to change phone settings with faked HTTP POST requests Identity 11 Use hidden tags on C off Identity 12 Action URL Settings Advanced Trusted Certificates Software Update Status System Information Log Press to ignore the warning f
61. olPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
62. om technology AG 51 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone USING SPEAKERPHONE AND HanpseT OR HEADSET 1 Accept the call with the handset or the headset 2 Tap q to add speakerphone Tap Automatically q to turn off speakerphone The default is off Changing the setting See Automatic acceptance of incoming calls on page 66 Missep CALLS Missed calls are indicated by the lit call LED and by the number of missed calls in the upper right corner of the missed call list icon Press X to turn both indicators off CALL PICK UP FROM ANOTHER EXTENSION Must be supported by the PBX Setting See Extension monitoring and call pick up on page 61 screen will be replaced by the virtual keys screen When there is activity on a monitored extension your idle 1 Call ringing indicated by the green key If the call is not answered tap the green key to pick it ee Active CALLS Line free free Et idle m te E eicam Ext idle wAJExt fringing a yon Ext rant Aun tne Virtual Ke Ext idle a idle PEE FA Mute unmute and volume control See Mute Key on page 14 and Volume Keys on page 14 2009 snom technology AG man_snom870_v101_en 32 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax
63. on an even horizontal surface Initialization and registration PREREQUISITES To be able to use VoIP you or your company need to have 1 A broadband internet connection 2 Access to the internet via a router This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC 3 Account information provided by your network administrator or a VoiP account with a VoIP service provider who supports the VoIP SIP standard You can use up to 12 VoIP accounts with one or more VoIP providers 2009 snom technology AG 9 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Setting up the Phone You need to obtain the necessary data to register your phone and make phone calls from your VoIP service provider or your network administrator Required and optional data differ from provider to provider They may include a Account usually the phone number required b Registrar required c Password user name authentication name outbound proxy may be required mailbox account if provided In most cases your phone will register and initialize automatically If DHCP is not available for automatic registration you will also need the IP address the IP gateway and the DNS server INITIALIZATION AND REGISTRATION Once you have connected the phone to the network th
64. orever Press to save the settings as shown above Press to ignore the warning until reboot SIP Trace We urge you to set administrator and HTTP passwords The default administrator password is 0000 4 zeros there is no default HTTP password If you set your own passwords be sure to write them down and store them ina secure place If you do not wish to set an HTTP password you can turn off the reminder on the phone s display until the next reboot or forever by clicking on the appropriate button If you change your mind later you can set the password on the phone s web interface Advanced page gt QoS Security tab gt HTTP Server see Notational conventions on page lt gt or turn off the warning later at Advanced gt QoS Security gt Security gt Ignore security advices on gt save HTTP Server User cr tC Password Authentication Scheme C Digest Basic Security Ignore security advices ion off 20 2009 snom technology AG 27 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone How the Web Interface Works The vertical menu on the left side of the window is always the same no matter which window happens to be open at the time Available menu items depend on whether the phone is running in user or administrator mode Click on a menu item to open that page Some pages
65. selections functions The icon button turns yellow Examples CD x Tapping the button or pressing the X hard key will return the display to the previous screen Le JL x In the Settings menus tapping the arrow button or the X hard key will return the display to the previous screen tapping Lx J will return the display to the springboard 3 Menu item numbers Represented by number and title e g 5 Maintenance 4 Sequences of actions to be taken The character gt indicates the next step in a sequence of actions to change a setting or perform a function a Example 1 VE gt 1 Preferences gt 2 Time Zone gt A ILAIA XIN gt tap selected button 2009 snom technology AG 6 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Notational conventions Press the hardkey or tap the icon on the display to open the Settings menu y Hitt ap Next tap the 1 Preferences button or press the gt 1 Preferences number 1 key on the alphanumeric keypad Next tap the 2 Time Zone button or press the number gt 2 Time Zone 2 key on the alphanumeric keypad Scroll through the list with the help of the arrow keys or with fingertip scrolling see Using the Touchscreen on page 17 x Tap the bu
66. sible to pick up a call ringing on another extension One of the freely programmable virtual function keys must be dedicated to watching that extension In our example we are watching the key named P12 on the web interface the number for the Sales Hotline ype Number Short Text liaa ail I l ma CALBTISIUII wy Sip i tet JE UILUEesK rit Extension lt sip 151 E sip 151 gg SalesHotline P12 Extension w lt sip 15600 FrankfurtOffice P13 2009 snom technology AG 61 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Configuring the Function Keys 1 Phone s web interface gt Function Keys 2 Under Type select Extension from the drop down list of P12 3 Under Number enter the extension phone number whose calls you wish to pick up In our example it is extension 151 4 The Short Text is optional If you enter text it will be shown on the phone s virtual key Whenever there is activity on the extension ringing off hook in call the display of your phone will switch from idle screen to the Virtual Keys screen The key is green when the phone is ringing tap it to pick up the call When the key is yellow the extension is in a call Virtual Keys 8 ree Virtual Keys 18 10 16 9 09 Line free Qi Line free W Ex idle amp Line free QjLine free GayeExt idle amp he pd Line free Gil
67. snom VoIP phones User Manual snom 870 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 COPYRIGHT TRADEMARKS GPL LEGAL DISCLAIMERS snom the names of snom products and snom logos are trademarks owned by snom technology AG TeamSpirit VoiceEngine is Copyright 1995 2009 SPIRIT All other product names and names of enterprises are the property of their respective owners snom technology AG reserves the right to revise and change this document at any time without being obliged to announce such revisions or changes beforehand or after the fact Texts images and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide Their use reproduction and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts When this document is made available on snom s web page snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of snom technology AG Although due care has been taken in the compilation and presentation of the information in
68. ssfully registered if the display shows a bright green phone symbol with a checkmark on it followed by the account phone number you entered See Identities Accounts on page 65 for further information on registering identities Outgoing Identity 10 34am 8 28 a 6 Ifthe phone symbol is red and the phone does not work check on the phone s web interface whether the Identity active setting is On see The Phone s Web Interface on page 26 and Identities Accounts on page 65 If the setting Is active the server may be down either for servicing or due to a malfunction The registration and initialization should be completed as soon as the server is up and running again You may want to check with your administrator or your provider if nothing happens within a reasonable time 7 Don t worry if time and date are wrong See Correcting the Clock on page 12 on how to change them WHAT TO DO IF REGISTRATION AND INITIALIZATION ARE UNSUCCESSFUL Contact your network system administrator if the phone is operating or supposed to be operating within a network If you are using a VoIP provider you may need to enter further data as specified by your provider Open the phone s web interface see The Phone s Web Interface on page 26 Open Configuration Identity 1 and enter any additional login information you have received from your provider see Configuring New lIdentity Account on page 65 2009 snom technology A
69. st of time zones to show all entries 2 selected phone language is spoken A Set up conference gt Open text field to enter number for dialing cc Turn on call completion when dialed number is busy YES NO OK Confirm cancel action CANCEL NAVIGATION ARROWS W Go to next screen AN Go to preceding screen y Go to next letter in alphabet beginning of next timezone ao Go to preceding letter in alphabet beginning of preceding a timezone 2009 snom technology AG 33 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Display Icons Buttons and Indications Display symbols D Outgoing call ringing 4 Call in progress per per per Incoming call ringing If the called calling number is in one of the directories or on the contacts list with a URL to a photograph or symbol the default symbols are replaced by the photograph or symbol 2009 snom technology AG 34 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories DIRECTORIES PHONE Directory INTERNAL PHONE BOOK The phone directory can hold 1000 entries Entries can be added and edited on the phone and on the web interface Any changes you make on the web interface will not take effe
70. the radio button on Enter the URI received from your administrator VoIP provider or other external source in the text field of Contact list URI and click on Save Enter first letter of name you are searching for Type more letters if name shown isn t the right one or scroll through list Tap name button to dial 2009 snom technology AG 46 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Using the Phone USING THE PHONE This section describes the functions of the phone with the factory default settings If your phone was installed and or set up by someone else the default settings may have been changed Please check with that person or company if the phone does not react as described here The caller information displayed on the screen is controlled by the setting on the phone s web interface gt Preferences gt General Information gt Number Display Style gt drop down list full contact name number name and number number and name The default setting is Name MAKING CALLS See Entering Letters Numerals and Special Characters on page 16 for input modes and entering letters numerals and special characters Selecting an identity for outgoing calls See Outgoing identities on page 22 See Identities Accounts on page 65 on how to configure identities Selecting Identity for Current Outgoing Call If more than o
71. ther data before or after the number Mapping a speed dial number onto one of the virtual function keys See page 63 2009 snom technology AG 74 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Software Update SOFTWARE UPDATE Manua UPDATE 1 Open snom s web page at www snom com Click on Support gt Download gt Firmware Click on the phone to be updated Click on the firmware version currently running on your phone Click on the firmware version you want to update to Right click on the version s link and copy it Open the phone s web interface gt Software Update Paste the link into the text field behind Firmware OONOAAR WN Click on Load The phone begins to reboot 10 When the phone asks Reboot tap OK Do not disconnect the power while the phone is rebooting AuTo PROVISIONING See our web page hitp wiki snom com Features Mass_ Deployment for information Open the phone s web interface gt Advanced gt Update tab Click on the question mark behind each line and read the instructions carefully before attempting auto provisioning 2009 snom technology AG 75 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Troubleshooting TROUBLESHOOTING REBOOT Required when asked for on display for exa
72. to O Ceme First Name Family Marne de S Birthday Favorite F Add Edit Add Sub Change In the text field of Name delete mobile and type home n the text field of Number delete the mobile number and enter the home phone number f you wish select a contact type and an outgoing identity from drop down lists Click on Add Sub b John Doe s entry lists three phone numbers In this example a fourth number will be added Click on in the line containing John Doe s name The data is shown in Add or Edit area 2009 snom technology AG os man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Directories Add or Edit Entry Name Number Contact Type Qutgoing Identity Group Tithe Organization Email Note Fhoto First Name Family Name Birthday Favorite None vl Active i Work w Add Sub Change Enter the new type of phone in text field of Name for example mobile Japan Enter the phone number in the text field of Number f you wish select a contact type and an outgoing identity from drop down lists Click on Add Sub c The directory now contains Jane Doe s home phone number and John Doe s Japanese mobile phone number E Directory Name Number Jane Doe mobile 44427091 ohn Doe home 5552090 mobile 4442090 office 5
73. to Know Your Phone IDLE SCREEN HOME SCREEN Default setting Springboard Tap one of the icons to enter the function open the menu or initiate the action it represents Missed Alert Outgoing calls a identities ao TEET Middle row center to right Directories Settings menu Top to Virtual function keys bottom DND Phone DAP Contacts Favorites Top to bottom Phones Call mon Call for Missed IP address itoring warding Received kadin A Dialed calls Icons with variable content 1 New missed calls 2 The date is replaced by the information 3 Symbol on icon turns red are indicated by their alert when update is available reboot is when function is turned number in the upper necessary text voice message has been on right corner received etc Touch icon to show details Other screens available as default idle screens Clock call monitoring virtual function keys Change the setting on the phone s web interface gt Advanced gt Behavior gt Phone Behavior gt Default Idle Screen drop down list gt Save P a 154 gt SalesHotline s 123 gt mobile Test 2009 snom technology AG 21 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone DIRECTORIES Phone directory remote directories LDAP and contacts list favorites
74. tton of your time zone country city with your fingertip to save your selection and return to the previous screen gt tap selected button b Example 2 Web interface gt Advanced gt Behavior gt Phone Behavior gt Number Guessing gt on Web interface Open the phone s web interface see The Phone s Web Interface on page 26 on how to do it gt Advanced Click on the item Advanced in the menu on the left side of the window gt Behavior Next click on the tab labelled Behavior The bold lettering of the title on a tab indicates that its contents are Currently visible gt Phone Behavior Find the section titeled Phone Behavior gt Number Find the item Number Guessing Guessing gt fon Click on the radio button on 2009 snom technology AG 7 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Setting up the Phone SETTING UP THE PHONE DELIVERY CONTENT Please check whether the package contains the following parts Base phone unit Footstand with bracket and 2 screws Handset Handset cord Ethernet cable Power supply 5 V DC with EU US connector S opi a e a PLEASE NOTE Using the wrong power supply may cause damage to the phone Use only the power supply included with the phone PHONE INSTALLATION AND INITIALIZATION snom phones are plug and play Once you have
75. ty Can be called can be selected for outgoing calls Inactive or unregistered identity Cannot be called from external phones or selected for external calls May be avaible for internal calls depending on server setup Inactive or unregistered identity currently selected as outgoing identity Cannot be called from external phones or selected for external calls May be avaible for internal calls depending on server setup TIME DATE Received from NTP time server To select your timezone see Time Zone on page 68 To change the time format see Date and Time Formats on page 69 SETTINGS MENU See page 25 VIRTUAL FUNCTION KEYS Freely programmable function keys The factory default setting is line See Configuring the Function Keys on page 59 Drag and drop any key into the info area on the right to show more information on the current activity of the function mapped onto it ee oe cee O wea lfree j free free Lana Line 7 ey Senso WFE F i E F e iD F F DEL ina za ameman 2009 snom technology AG 23 man_snom870_v101_en VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 snom 870 User Manual Getting to Know Your Phone DND Tap the icon to turn DND on and off Works like the hard key see page 14 DND is of DND is on S CALL MONITORING Screen showing calls monitored on another extension within network for call

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