InCoCo-S Business Game User Manual
Contents
1. nen 8 9 2b MAMMEN tel ion rian Geeta DU IE PUE PIG CHA 10 5 11 MOGCMOVClVICW O end 12 7 Gaming a 14 Game DECISIONS 16 Zak eens 17 7 5 Status IMOICALONS 17 723b 18 7 944 SEO nu 2c IH 18 COSU TIME Series tires Paseo i ie tou ibo verior dE 19 LIII 20 7 9 9 PACKAGING mS 21 PROS Mea endet T TELS 22 429 4 IWlanufgcturel SIR IIa rS MAR ARM MR UN M DET dE IE 23 o SEETI sree gis EAA 24 Figures Figure 1 Adding link to favourites in Internet Explorer 1 Figure 2 2 Figure conmpleted PI gsirm SEUD ota a eps 2 Foure 4 Installing gane PICKIGC Figure 5 Downloading DUsIDess 3 Figure 6 Business Game Splash 4 Figur2. 21 Figure 22 Quality Control Service Provider nnn 22 Foure 25e Manufacturer FRE RIP 23 Elgure 24 Analysis SGCFeGLi taal Geer ant 24 Figuire 25 Dataset Control HP heen 25 Figure 26 sJAnalysis TOOlS 25 Figure 27 View Best Practices OUEDULU Cue s e es 29 Tables Table 1 Analysis Screen Menu Options eere nnne nnnm 28 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 1 1 System Requirements To use the Business Game you must have e An Internet Connection e Microsoft Internet Explorer Version 6 or above 1 2 Linking to the Game To link to the InCoCo S Business Game enter the following link into Internet Explorer http www ventanasystems co uk InCoCoGame html It is recommended that you add the page link to your list of favourites Add Favorite Internet Explorer will add this page to your Favorites list Cake avaible offing Customize Name Ventana Systems UK Figure 1 Adding link to favourites in Internet Explorer Please note At present the web based Business Game will only work in Internet Explorer Version 6 If your default browser is something different such as Firefox the link will not work correctly To run the business game click on the Play butto
3. f time before canceling their order from recent statistical analsis customers hawe Control iste orders after an average of Baseline weeks Consistently delaying the satisfaction f customer orders siso runs the nisk of damaging the reputation of the manufacturer thus ffecting future sales growth Ustad Bubeennte Compare Run Inputs copy Pint In order to meet customer requrements a number of service providers have been employed to arty out critical functions n the manufscturng supply chan quality control of raw materiis packaging of finished product mantensnce of the production ines In action specialist retrofit company hes been employed in order to enhance the productivity of the production im It is thought that the specialist service providers would be in a better position to react gt S eckControl to changes i customer demand through superior process knowledge ard fenibiity A et KJALITY CONTROL aw materials for the production p require sophisticated quality control measures to ensure the qualty of the high precision parts Parts are ordered from s 3rd party uppier and delivered directly to the Quality Control Service Provider QCSP for Inspection with a lead time of 2 0 weeks compliant parts are shipped to the manufacturer for use the production process The capacity allocated to the quality control of these ducts reflects the expected de
4. Growing Interdependence on Business Related Services BRS v v lt b 7 SP Quality SP Logistics 4s market competition rises and clear technological superiority is not only hard to achieve but especially to maintain companies Find new opportunities of differentiating themselves From competitors through service offerings Beside the competitive advantage the higher margins in the service business compared to product business is an impelling Factor to grow in services In consequence product oriented companies are investing more and more in the extension of their service business Already stated in the idea of this project business related services are more and more of interest for the service provider on the one hand and the manufacturing companies on the other hand But why are coordination metrics or so called best practices in service important to consider This simulation gaming tool provides access to the underlying ideas of the InCoCo project the best practices and highlights their impact on the processes and performance in service central to the business Done Internet Figure 12 Main Menu Screen The Main Menu provides additional background information about the Business Game There are five navigation options available e Scenario Description e Model Overview e Run Game e Analysis e Exit Game The greyed options are not yet available Exiting of the subsequent screens outlined below wil
5. Transfer rate Figure 5 Downloading business game When the package has installed the splash screen below will briefly appear InCoCo Business Game User Guide 3 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 Inhovation Coordination and Collaboration S rvice Driven Manufacturing Supply Chains VENTANA Prototype 1 0 September 24th 2008 Sa UN Figure 6 Business Game Splash Screen Followed by the introductory screen for the Business Game InCoCo Business Game User Guide Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 2 http www vensim co uk Sable Game Popup Microsoft Internet Explorer NAVIGATION Welcome to the Simulation Model Demonstrator an InCoCo S tool developed during Work Package 5 Click on enter to evaluate scenarios and possible options in a risk free simulation environment y s eur d n oreca Ts Breadown ie j gt aintenance s 2 Capacity L 2 cheduled for nance 4 zx e 2 Se Predictive Proactive Maintenance Maintenance P Production Desired Raw Material Inventory Coverage 2 Raw Material Desired Raw i to Package 24 Biennio dicis StockControl Mt m Raw Transportation time lesired Raw Inventory Adjustment Materials to FORGO Packa ial Order
6. icon InCoCo Business Game User Guide 29
7. Save As Save Ire C3 MODEL de 2 wdf wdf Recent Documents Desktop rh Documents Computer Network Places T Datasets Auna File name Cancel ES Save as Figure 17 Naming the Game Once a filename has been entered the user will be presented with the gaming interface This screen is divided into three parts Game Decisions Status Indicators Implement Best Practises Figure 18 Gaming Screen Sections Cost Time Series Packaging QA Click on Title to graph InCoCo Business Game User Guide Product Product Production x gt ps PCS y ES y 05 Y MFS Order Fulfilment Handling Handlina qa Capacity 1 00 7273 91 82 04 52 G a nt ro 0 0 4 0 0 0 100 0 0 0 100 0 0 0 100 0 Title gin Testing Maintenance Utilisation Utilisation spares ca Capcity 400 00 1 20 085 84 44 Menu Game Control 0 0 100 0 0 0 20 0 0 50 0 0 100 0 Maint Resource Package Material Material Ratio Good Availability Ratio Usage Ratio Usage Ratio arts 0 07 1 00 1 00 0 89 0 0 10 0 0 1 0 0 0 4 0 0 0 1 0 15 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 7 1 Game Decisions The Gaming Decisions the user can make are based on the implementation of Best Practices The Best Practices have been sub divided into 5 categories PS
8. Normal face Average parameter value neither improving nor worsening e Sad Face Parameter value is worsening Happy Face Parameter value is improving InCoCo Business Game User Guide 23 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 http www vensim co uk Sable Game Popup Microsoft Internet Explorer HAVIGATION EX maintenance service activity reliability Load Results List All variables Subscripts Compare Run Inputs Copy Print Reset Zoom Set Time For Bar Charts 156 View Best Practices Implemented 0 12 24 36 48 60 T2 84 a6 108 120 132 144 156 Q Time Week maintenance service activity reliability Basecase Internet Figure 24 Analysis Screen The Analysis Screen allows the user to investigate the results of any of the Business Games played in more detail When you access the Analysis screen from the Main Menu the user is prompted for the name of the run s they wish to look at InCoCo Business Game User Guide 24 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 Dataset Control Loaded Info Basecase Murur Load From Delete Close Figure 25 Dataset Control Dialog To select a run move it to the right hand window by double clicking on it A list of the Level 1 Key Performance Indicators PI s can be accessed from the dropdown list for quick access maintenance service activity efficien
9. S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 7 3 4 Maintenance Maintenance Service Activity Service Object Service Satisfaction maintenance service activity efficiency Percent 0 ae 45 du 96 Time Weeks maintenance service activity efficiency Murun maintenance service activity efficiency BASECASE maintenance service activity efficiency SE ck GE GB cB cB GB cB GE ck GE GE cB GB ck cB GB cB cB GB cB GB GE cB GB cB GE GB cB GB GE cB GE cE GE GB cB GB ck cB GB cB cB GE GB GE Gk GB Business Performance Figure 20 Maintenance Service Provider Output Key performance indicators PI from the Service Support Measurement System SPMS developed by the InCoCo S consortium are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a face icon IG Normal face Average parameter value neither improving nor worsening Sad Face Parameter value is worsening Q Happy Face Parameter value is improving InCoCo Business Game User Guide 20 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 7 3 5 Packaging Packaging o Service Activity Service Object maintenance service activity efficiency Percent 24 4a fe 96 120 144 Time Week maintenance service ac
10. rate Packaging SP t Service F 0 Smo othed Transportation time oduct Packaging Demand from Quality Control Raw Order TENE Quality Controlled xpecter Packaging Order Materials Desired Paokagina Material Sb LI Internet Figure 7 Business Game Introductory Screen The Business Game is now ready to play InCoCo Business Game User Guide Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 1 4 Subsequent Usage If it is not the first time the Business Game has been used on the computer there is no requirement for the Plug in to be downloaded unless there has been a software update On subsequent uses of the Business Game clicking on the link Section 1 2 will prompt the user that the model is already available in the library Click OK to continue This File is already in your library Opening library version Figure 8 Library check dialog The game will then check to see if there is a newer version of the Business Game available on the host server If there is you will be asked if you wish to download the newer version DN This appears to a newer version of the File already in your library uod Do vou want bo update this version Figure 9 Update library dialog When the package has installed the splash screen below will briefly appear Figure 6 followed by the introductory screen for the Busines
11. Partnership Setup PCS Partnership and Collaboration Support ES Electronic Support US Universal Best Practices MFS Manufacturing oriented Best Practices To select a particular service provider to make decisions for click on the cluster drop down box TO move been each category click on the relevant tab As the game progresses at each time it is paused new gaming decisions can be made When a new check box is selected that Best Practice will be implemented However the benefit of implementing the best practice may not immediately appear Example The maintenance service provider wishes to implement the Best Practice for Electronic Data Interchange ES1 at six weeks into the game Advance the game to week 6 see section 7 2 Select Maintenance from the Cluster drop down box Click on the ES tab Click in the check box along side ES2 Electronic Catalogues Any number of Best Practices can be implemented at any stage For more information about each of the Best Practices click on the icon for more details InCoCo Business Game User Guide 16 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 7 2 Game Control Menu Game Control When the user enters the gaming screen the game is automatically initiated to time zero Week 0 Gaming decisions for implementing Best Practices Section 7 1 can be made at this time if required To Advance th
12. Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 VEN Systems UK InCoCo S Business Game User Manual Issue 00 01 Prepared By VENTANA systems UK Ventana Systems UK Ltd Tel 44 1722 505763 Fax 44 7092 024736 Ventana House 41 Western Way Salisbury Wiltshire SP2 9DR United Kingdom Email Info ventanasystems co uk 4 October 2007 Registered office Ventana Systems Wilson Steynings House Fisherton Street Salisbury Wiltshire SP2 7RJ Registered in England number 4124685 VAT registration 768 8058 74 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 Table of Contents b Tne BUSINESS x oer bita aid a PU M decus 1 1 1 System 1 1 2 JING to the TUIS tees 1 uud Demi 2 1 47 Subsequent USAGES 6 2 Navigation 7 ZA Weim E 8 Dee Mane 8 2 01 ertir ireo ERIT DUE 8 24 WMOGEl OVERVICW Etc 8 259 I LL DD 8 250
13. cy When a new PI is selected the chart window will update to display the new parameter A selection of analysis tools can be used by clicking on the tool icons shown below Table Graph Uses Tree Causal Tree Document Bar Chart Statistics Figure 26 Analysis Tools Causal Tree The Causal Tree diagram displays which other model parameters directly influence the PI plant operating days per week Plant Operating Time InCoCo Business Game User Guide 25 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 h maintenance service object production operating cycle time The Graph tool displays the value of the PI Over the entire length of the business game played Bar Chart The Bar Chart displays the value of the PI at one point in time By default this is at the end of the game but this can be changed by moving the scroll bar shown below Set Time Far Bar Charks Table The table tool displays the actual PI value for each week of the game played If more than one game result set is loaded the individual runs are colour coded Statistics Basic statistics are available for the PI over the duration of the game These include Min Max Mean Median Std Deviation planned maintenance service fulfillment cycle time metric aggregating the level 2 process lead times of the OC u r complete service activities needed t
14. e Capacity Li a A Y E 2 Equipment p 3 a tu a 4 r le OAA d Predictive Maintenance Maintenance X yr Proactive Inventory Coverage S 4 Raw Material Sire aw StockControl 8S Material Available Raw Transportation time esired Rau Inventory Adjustment to Packaging Packa Mens Packaging 5 S ice F Knowledge of Smoothed Transportation time Production Schedule Packaging Demand from Quality Control Information Delay Rau Maternal Order E Quality Controlled Expecte ckaging Orde Lead Time ate Raw Ivtaterials rd Ime Desired Paokaging 2 iom lt lt gt viste Quality Me Internet Figure 11 Welcome Screen The Welcome screen provides an introduction to the Business Game The current game version is displayed in the top right corner There are no user options available on this screen except to navigate to the Main Menu by clicking on InCoCo Business Game User Guide 9 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 http www vensim co uk Sable Game Popup Microsoft Internet Explorer NAVIGATION Scenario Description Model Overview Simulation Setup Run Simulation Run Game Multiplayer Game Synthesim Analysis Customer Supphers Supper internal or Extemal Your Company Internat orExtemal
15. e 7 Business Game Introductory Screen ssssssssssnnnrssnsunnsnnnrnnsnnennnnnnannnn 5 Figure o Library cneck dldloG cess ee a EA 6 Figure 9 Update IIDrary daialodgessekds xm access ss EE Ub DEIN NN UEM 6 FigureoT0 sJNavidation oie eU tee 7 Figure L1 Welcome ec ed ered beet ex md cU 9 Figure 12 Main MENU nodes ac eee oet ood ued AR v ceto E d wm dod Man ne OE 10 Figure 1S Scenario Description SCFeen is ieee Va v aV EUER 11 Figure 14 Model Overview Screen cseeeeeeeeee nennen nnn nana mmm hann 12 Figure 15 Example Influence Diagram nnn nnn nn nnn na 13 Registered office Ventana Systems Wilson Steynings House Fisherton Street Salisbury Wiltshire SP2 7RJ Registered in England number 4124685 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 Figure SChe C dol AU ME 14 Foure Naming the TEE RP eR EYS 15 I5 Gaming Screen SeCCLIONS HR DNA Ra UP MD Qu MON 15 Figure 19 Cost Time Series Chart E MRPTUE 19 Figure 20 Maintenance Service Provider Output 20 Figure 21 Packaging Service Provider
16. e diagram is too large to fit in the viewing area use the scroll bars to move around the diagram Alternatively use the tools to zoom in or zoom out zl to the desired resolution To return to the Main Menu click on the icon InCoCo Business Game User Guide 13 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 Implement Best Practises Performance indicators 1 Display Runs Costs Breakdown Cost Time Series Packaging Y Manufacturer utt ABS Pcs Yes Us MES N Product Product Production Order Fulfilment Handling Handlinafaa Capacity 0 77 72 73 91 82 100 00 0 0 1 0 0 0 100 0 0 0 100 0 0 0 100 0 Packaging QA Testing Maintenance Utilisation Utilisation Capacity 100 00 1 20 0 85 84 44 0 0 100 0 0 0 2 0 0 0 50 0 0 100 0 Maint Resource Package Material Material Ratio Good Availability Ratio Usage Ratio Usage Ratio Parts 0 97 1 00 1 00 0 89 Menu Game Control T 0 0 1 0 0 0 1 0 0 0 1 0 0 0 1 0 f f ni 2 5 SL c SS Click on Title to graph Figure 16 Gaming Screen The Gaming Screen allows the user to play the Business Game When selecting the Run Game option from the Main Menu the user will be prompted to enter a filename This file will be used to store all the results generated from playing the Business Game InCoCo Business Game User Guide 14 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01
17. e game enter the number of weeks to advance in the 6 and then click on play icon P This will advance the game by 6 weeks As it advances the status indicators section 7 3 will reflect the performance of the networked business After the game has advanced new Best Practices can be implemented if desired by selecting the relevant check boxes The user can then enter how many weeks to advance the game and then advance it by clicking on the play icon again The game is designed to run for three years 156 weeks If the user has implemented all of the Best Practices they require the game can be advance to the end of the 3 years by clicking on 4 terminate game at any point click the stop icon On screen help for the game control features can be accessed by clicking on i 7 3 Status indicators The Status Indicator panel provides the user with information on how well the networked business is performing There are seven ae uis s tabbed panels to choose from Overview Packaging Testing Spes Maintenance Cost Breakdown p 120 Cost Time Series Maintenance oo woo oo 20 oo Packaging ere Meter QA sata ue as Manufacturer on Click on Title to graph InCoCo Business Game User Guide 17 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 7 3 1 Overview Order Fulfilment 1 00 METERGRAPH ie E XI Orde
18. l always return the user to this Main Menu screen InCoCo Business Game User Guide 10 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 http www vensim co uk Sable Game Popup Microsoft Internet Explorer NAVIGATION SCENARIO DESCRIPTION manufacturer is experiencing high annual growth 25 96 in orders for a recent addition to its product portfolio Orders initially averaging 1000 0 units per week are received from clients all over the world and these clients value a high quality product delivered on time the target delivery delay is 2 0 weeks Customers will only wait a certain peiod of time before cancelling their order from recent statistical analsis customers have cancelled late orders after an average of Baseline weeks Consistently delaying the satisfaction of customer orders also runs the risk of damaging the reputation of the manufacturer thus affecting future sales growth In order to meet customer requirements a number of service providers have been employed to carry out critical functions in the manufacturing supply chain 1 quality control of raw materials 2 packaging of finished product 3 maintenance of the production lines 4 In addition a specialist retrofit company has been employed in order to enhance the productivity of the production lines It is thought that the specialist service providers would be in a better position to react to changes in customer demand thr
19. mand from the manufacturer and is subject to the Hesbiity D 12 24 39 48 LN Cheek maintenance raria rab Baseline Chhan Teisto graph Scenario Description Model Overview Analysis Screen Figure 10 Navigation Map Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 2 1 Welcome Screen Navigates to the Main Menu only Click on the button 2 2 Main Menu Navigate to NAVIGATION e Scenario Description Scenario Description Model Overview Model Overview e Gaming Screen Run Game e Analysis Screen Analvsis Greyed out Menu options are currently not available EXI To exit the Business Game click on 2 3 Scenario Description Navigates to Main Menu 2 4 Model Overview Navigates to Main Menu 2 5 Gaming Screen e Navigates to Main Menu 2 6 Analysis Screen Navigates to Main Menu Closing the browser window will also close the Business Game Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 A http www vensim co uk Sable Game Popup Microsoft Internet Explorer NAVIGATION Welcome to the Simulation Model Demonstrator an InCoCo S tool developed during Work Package 5 Click on enter to evaluate scenarios and possible options in a risk free simulation environment Speed Breadown 7 x Ieee Production 4 aintenanc
20. n InCoCo Business Game User Guide 1 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 1 3 Installing For First Time If it is the first time the Business Game has been accessed by the computer a browser plug in will be required to be installed If this is the case the following dialog box will appear automatically Plugin Setup Browser plugin setup Select application library location Browse Library NEM Iw Check For new versions on startup Cancel Figure 2 Plug in setup Dialog Enter the location path for the local model library using the browse button Then click on OK Plugin Setup Browser plugin setup Select application library location C Program Files Browse Library see Iw Check For new versions on startup Figure 3 Completed Plug in Setup The Plug in will then automatically install Next you will be asked if you would like to install the package into the library destination you have just specified InCoCo Business Game User Guide 2 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 J would you like to install this package to the library Figure 4 Installing game package Click OK and the Business Game package will install As it installs you will see the download dialog box shown below File Download Getting information InLoLloApplication spk from vensim co uk Estimated time left
21. ness Game User Manual Ref InCoCo APH LCJ Issue 00 01 e Packaging Costs QA Control Costs e Manufacturer Costs As the game progresses the pie chart updates to always display the breakdown at the current game time 7 3 3 Cost Time Series Manufacturer Costs 340 000 320 000 300 000 280 000 260 000 240 000 220 000 200 000 180 000 5 150 000 4 440 000 420 000 400 000 80 000 60 000 40 000 20 000 a Yeoh So dre bi ge nit een les oe Ag J au mR p H Qq r L E EII Wg lL5c J ee 4 4 dee bo 22 0 80 Time Week maintenance incentive costs B SECASE LHS manufacturer stock holding cost BASECASE LHS manufacturing equipment changes BASEGASE LHS rau material stack cast B SECASE LHS service support contract payments quality testing process BASECASE LHS 4 4 4 4 I Figure 19 Cost Time Series Chart The Cost Time Series chart displays the breakdown in costs to the manufacturer since the start of the game The costs plotted are Maintenance Incentive Costs Manufacturer Stock Holding Costs Manufacturer Equipment Charges Raw Material Stock Costs Service Support Contract Payments Lines can be removed from the chart by unselecting the check boxes in the graph legend InCoCo Business Game User Guide 19 Title InCoCo
22. o APH LCJ Issue 00 01 A http Avww vensim co uk Sable Game Popup Microsoft Internet Explorer NAVIGATION Overview Diagram Perception of Re Ila ily Ia O rder Maintenance Production Packaging Ablity b Ad ist Orders Piatope ratig Quality Control Prodictioi Capactiy Castner Orders Des red Production Toss 4 Cento We puitProdictie m Castmer Order Forecast Manufacturer Speed Loss Reactive P T T Desired Ine Maintenance Des Ired pau P Uiscledied ty lave Dy 4 i E Production Fallures 4 n x a Schedule 1 1 amp A eg EF Pg 3 F at Predictive 7 Proactive E Maintenance n p Maintenance 2 mewy 3487777 i zoom lt Production Raw Material 4 Rece Product 2 Expected Raw Desired Raw Proxiictibbe Material De Ike ry StockControl ag Packaged Mate rial ne 5 Raw Desired Raw Ine ripry Ad iste st Mat rate Raw MatrialSippy Line Desired Raw rial on Order 2 Adisimeitior Raw on Order Qiallty Cortrolied Internet Figure 14 Model Overview Screen The Influence Diag
23. o fulfill a customer s InCoCo Business Game Use Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 The Documentor tool will display a more detailed Description of the PI selected InCoCo Business Game User Guide 2 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 Menu Options Load Results List All Variables Subscripts Compare Run Inputs Print Reset oom displayed the charts PIs to select from Subscripts allows user to select which process types to display Compare Run Inputs will list the input differences between two sets of game results will copy the current chart into the clipboard Print Notyetimplemented O o O Not yet implemented Not yet implemented Table 1 Analysis Screen Menu Options InCoCo Business Game User Guide 28 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 View Best Practices Implemented wiew Bes Practices Implemented Selecting the above button will display a Gantt chart in the chart window Murun game implement maintenance best practice Best Practice 73 Time Week Figure 27 View Best Practices Output This Gantt chart displays the times at which the user implemented the Best Practice options during the game For online help click on any of the information icons D To return to the Main Menu click on the
24. ough superior process knowledge and flexibility QUALITY CONTROL Raw materials for the production process require sophisticated quality control measures to ensure the quality of the high precision parts Parts are ordered from a 3rd party supplier and delivered directly to the Quality Control Service Provider QCSP for inspection with a lead time of 2 0 weeks compliant parts are shipped to the manufacturer for use in the production process The capacity allocated to the quality control of these products reflects the expected demand from the manufacturer and is subject to the flexibility Internet Figure 13 Scenario Description Screen The Scenario Description screen outlines the background to the Business Game It described a fictitious manufacturing company which is experiencing high growth for a recent product line it has introduced To meet the growth the company has outsourced to service providers to maintain the quality assurance of raw materials the packaging of finished products the maintenance of the production lines and to a retrofitter to improve the productivity of the production lines The scenario description provides data on the key aspects of the company and should be used as a guide when playing the Business Game There are no user options available on this screen except to navigate to the Main Menu by clicking on InCoCo Business Game User Guide 11 Title InCoCo S Business Game User Manual Ref InCoC
25. r Fulfillment Ratio The overview panel contains 12 status meters By clicking on the title above each meter a pop up window will appear This window will display the value of the status indicator form the start of the game Below that will be a description of the indicator and the units that it is measured in v x 5 a To close the pop up window click on the X in the Meee top right hand corner Order Fulfillment Ratio BASECASE Order Fulfillment esp Units Dimensionless As the game time progresses the status meters will ratio of the normal shipment rate fo the desired rate The 5 norms rate 15 race curren inven arg Permits un norma change to reflect the situation being simulated eerie el ook ok oe ok oe ok ope ok ook ok ok ok oe ok oe ok oe ok ook ok ok ok oe ok oe ok oe ok ooo oe oko oko lt gt 7 3 2 Cost Breakdown Cost Breakdown GEE maintenance service activity costs Basecase2 EEE manufacturer costs Basecase2 packaging service activity costs Basecase2 quality control service activity costs Basecase2 Showing values at Time Fina Time Week The Cost Breakdown pie chart displays the percentage of total manufacturer costs at the current week in the current business game The costs are sub divided into e Maintenance Costs InCoCo Business Game User Guide 18 Title InCoCo S Busi
26. ram screen lets the user view the underlying structure of the Business Game There are five influence diagrams to choose from Overview Maintenance Packaging Quality Control Manufacturing pu IE Arrows show the cause and effect influences between any two variables in the system with closed loops denoting feedback InCoCo Business Game User Guide 12 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 P sd Plant Productive Time Unscheduled Downtime sd scheduled 3 Downtime 4 Equipment Failures 4A Figure 15 Example Influence Diagram In the example taken from the Maintenance Diagram an increase in Equipment Failures increases the amount of Unscheduled Downtime However if Equipment Failures are reduced so will the amount of Unscheduled Downtime This type of relationship is denoted by the sign at the arrow head where a change at the tail of the arrow causes the same type of change at the head Unscheduled Downtime in turn reduces the Plant Productive Time So if Unscheduled Downtime increases Plant Productive Time will be reduced If Unscheduled Downtime decreases Plant Productive Time will increase This type of relationship is denoted by the sign at the arrow head where a change at the tail of the arrow causes the opposite type of change at the head To view a diagram click on the appropriate navigation link If th
27. rvice Provider Output Key performance indicators PI from the Service Support Measurement System SPMS developed by the InCoCo S consortium are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a face icon IG Normal face Average parameter value neither improving nor worsening Sad Face Parameter value is worsening Q Happy Face Parameter value is improving InCoCo Business Game User Guide 22 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 7 3 7 Manufacturer Manufacturer Manufacturer Outputs maintenance service activity efficiency Business Performance Percent 24 45 ve 96 120 144 Time Week maintenance service activity efficiency Murun maintenance service activity efficiency BASECASE Maintenance service activity efficiency THRE opc jc opc oc SARC oc SARC SR SARC EC IRS SARC 4C 4C HRS 24 A mda mia mini SC Figure 23 Manufacturer Output Key performance indicators are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a face icon
28. s Game Figure 7 The Business Game is now ready to play InCoCo Business Game User Guide 6 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 Welcome Screen icome to emonstrator gt tool developed during Work Package 5 k Click on enter to evaluate scenarios and possible options in a risk free simulation environment Main Menu uname es taki Sewer heresim ers grann awe diari Dent cratis apa agar ud sand fa dur eed master we ore Fee tha tar fr mre bora eai dae heel upp barat nad mum we vere ere ee oui ene e d wee trn eas ye RE fel er Ts smn tee cesta heating es etes etc en rmn narra ord io Uu Rana I jen Lom Pre z Te Inr DESCRIPTION MAVSCATID Im maintenance service activity relisbility ja manufacturer is experiencing high annual growth 25 9 in orders for recent addition to its product portfolio Orders ratislly averagng 1000 0 urits per week are received clients ail over the world and these clents value a high quality product delivered Paano tme the target delvery delsy is 2 0 weeks Customers wif only wait a certain
29. tivity efficiency Murun maintenance service activity efficiency BASECASE maintenance service activity efficiency JOE GE GE GE GE E GE CE CE CE CE OE CE GE CE GE CE OE 0E 0E 0E GE E E E E OE OE OE OE 0E OE COE CE GE GE GE CE GE GE GE Service Satisfaction Business Performance Figure 21 Packaging Service Provider Output Key performance indicators PI from the Service Support Measurement System SPMS developed by the InCoCo S consortium are displayed Selecting any of the PI s will cause the graph to display the selected PI and provide a fuller description of the parameter in the lower window Alongside each of the parameter selection buttons is a face icon IG Normal face Average parameter value neither improving nor worsening Sad Face Parameter value is worsening Q Happy Face Parameter value is improving InCoCo Business Game User Guide 21 Title InCoCo S Business Game User Manual Ref InCoCo APH LCJ Issue 00 01 7 3 6 Quality Control Quality Assurance 04 Outputs Business Performance maintenance service activity efficiency Percent 0 2d 45 fe 96 Time Week maintenance service activity efficiency Murun maintenance service activity efficiency BASECASE maintenance service activiby efficiency THR RC SARC SARC SAAC IRS SIRS SAAC 4C EC ARS 34 DEC IRC Figure 22 Quality Control Se
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