ICRTouch User Manual
Contents
1. lt 2010 gt ICRTouch LLP Introduction Introduction 4 1 Introduction 1 1 ICRTouch User Guide This operation manual is designed as a general guide as to the day to day running of a touch screen system using ICRTouch software The system software is very flexible and can be set up in many different ways Therefore the operation and functions described in this manual may not be the same as your system For guidence on the more advanced functions of ICRTouch please refer to your dealer supplier 2010 ICRTouch LLP ICRTouch User Manual 1 2 General Operation Sales Functions Signing onto the Till Enter your clerk number and press the SIGN ON button or if you are using the secure iButton method to sign on then press your iButton against the receiver If are already in the middle of a sale then these items will appear on the screen the current subtotal will also appear at the bottom of the reg window If you are currently in the middle of a sale on any other terminal in the network then your sale will float across Some functions can only be performed by a manager the manager clerk number ibutton should be used to sign on at this time as above Your clerk can be signed off by entering 0 and pressing the SIGN ON button or by pressing the SIGN OFF button Ringing in Multiple Items Enter the quantity of the item that you want to sell press the multiply but2. 10 4 Notes NOTES 72 2010 ICRTouch LLP 73 ICRTouch User Manual 10 5 Notes NOTES 2010 ICRTouch LLP ICRTouch
3. Checks and Tables Press the table to be transfered Press open Press Floor Plan 8 the TRNSF button Press the new Table button may prompt for text customers name Adding one tables bill to another As above Moving a bill from one table to another Splitting a Bill Sign on Press the table 8 press the Split Bill button 16 2010 ICRTouch LLP 17 ICRTouch User Manual The split table screen will now be displayed HEINEKEN EXPORT WHITBRD BEST SCRUMPY JACK FOSTERS EXPORT BLACKTHRN k Subtotal 13 70 HEINEKEN EXPORT WHITBRD BEST HEINEKEN EXPORT lt 2010 gt ICRTouch LLP Checks and Tables 18 When you have finished press Exit The original Table will be stored away New Balanced with the items you selected now in audit window as an active sale which you can pay off or store away by transferring to a new Table or a check Printing a Bill Sign on Press the table key then select the table the bill is reguired for Press the bill key OPEN INFO BLL DUTCH TRNSF SPLIT SLIP EXIT An itemised sub total bill will be printed out the Table stored away amp the button will turn Blue Buttons in the Left Hand corner of Table Plan Screen OPEN Opens Table INFO Displays Table Information BILL Prints the DUTCH Divides amp Prints Bills TRNSF Used to t
4. Allow Use of Price Shift Alow Use of Price Levels YES Allow Use of Menu Levels YES Alow View Active Clerk List YES Alow Use of New Check Key YES Allow Use of Old Check Key YES Alow Use of New Check Okl Check Key YES Allow Use of Check Transfer YES Allow Use of Split Check YES Here you can use the enter key to toggle between YES and NO to allow or prohibit specific functions Once selection is complete press ESC If more operators are to be set repeat as above Else press exit lt 2010 gt ICRTouch LLP Programming 48 87 Clerk mode control programming To change clerk mode control within ICRTouch First you will need to goto the home mode screen from here you can select programming for clerk mode control settings select program 3 AI Programming 1 PU 2 System Programming 4 Function Keys 5 Customers Press Enter on option 3 Mode Control Clerk 1 Cerk Feature 2 Clerk Operation 3 Mode Control 4 Cerk iButton 5 Cerk Detail 1 6 Cerk Detail 2 7T Cerk by Range 8 Employee lob 9 Employee Shift Use the arrow keys to select the operator you want to set lt 2010 gt ICRTouch LLP 49 ICRTouch User Manual Clerk iButton 1 ANDREW 2 EDMUND 4 GAZER b NINA 6 DAVE 1 CLERK 7 8 CLERK 8 9 CLERK 9 Press Enter Mode Control Alow Use of REG1 Alow Use of RF YES Alow Use of X YES Alow Use of Z YES Alow Use of Manager Function
5. Examination of Net and Gross Totalizors 32 Programming 35 Price changes X 35 Description Changes ne ener teorici esee para E 37 Creating NOW R M 38 Creating PLU list DOX6 amp S cereo aa anna rne ca ana raum laska Dm Ua 42 Clerk name programming e 45 Clerk permissions programming eoooranononrnnnn RH HER ER RH nn 46 Clerk mode control programming RR RH HE ER ER RH nn 48 Clerk iButton programming ER RH EE EE ER EE 50 Assigning a product to the screen srotonon nnn nn EE EE RE EE nennen RR 52 Chariging button Colour sizes 55 CHANGING key me pan 57 lt 2010 gt ICRTouch LLP Contents II Part IX PocketTouch 2 OvervieW nenne E o L NN Sidebar Functions iibro M Item List Dialog eere Notes Not s 0 rcc m NOlOS Notes Notes ass ue Index
6. ICRTouch ICRTouch User Manual Mode Floor Plan Chek Balance Transfer New CANCEL REFUND Open Chek REDIT A T ONDO NI HEINKEN FOSTRS PINT CARD PRIDE DE m WHITBTD SCRMPY BLKTHRN Message 20 GUINESS U BEST JACK CIDER M 9 m 9 E www icrtouch com ICRTouch User Manual Table of Contents Part Part Ill 1 2 Part IV 1 2 3 Part V 1 Part VI BoD Part VII Part VIII o O R WN Introduction 4 ICRTouch User Guide CC 4 I I 5 Error Codes RE 7 Clerks 9 inier 22 2 ee 9 Clerk Interrupt and Floating Clerks RR RE HER HERE HRE RH trn 10 Checks and Tables 12 ellc 12 Tables niuis uuu dU 15 Receipt Bill and KP Printing 21 Receipt Printing eee 21 Bill usine cee 22 adeundi e M 23 Reporting 25 EMO DAY E 1 25 Management Utilities 27 Inline 2 1 27 Change pricelevel 2 28 Glerk FUNCHIONS 2 22 22 m 29 Edit Flootplat as A ED PS 30
7. Number date and time this will print the journal out for all transactions for this clerk To Erase the Electronic Journal The journal can be erased by going into Z MODE and pressing the JOURNAL RESET ONLY button see your dealer All of the reports for the tills can be found in the drop down windows at the top of the screen see your dealer Batch Report These are preset reports which are a list of reports strung together to appear as one report Daily Reports This shows a list of all daily period 1 reports Weekly Reports This shows a list of all period 2 reports they need not be weekly they print from when they were last reset Monthly Reports This shows a list of all period 3 reports they need not be monthly they print from when they were last reset lt 2010 gt ICRTouch LLP Management Utilities 27 ICRTouch User Manual 6 1 Management Utilities Inline Functions In the inline functions menu there are various options IRC lnitialise This will check for the presence of all terminals on the network and determine which terminal is the check tracking master time and attendance master and customer master This operation only needs to be performed on one terminal as this terminal will then inform all other connected terminals This operation should be performed where any change is made to the network configuration e g adding a terminal or removing a terminal Check Busy Res
8. item 2nd Price This would normally be used in a hospitallity enviroment for the half pint price 3rd Price This would normally be used in a hospitallity enviroment for the double spirit price 2010 ICRTouch LLP Programming 36 To change a price use the arrow keys to locate the price you wich to change then type in the new price and press enter Press ESC to return to the list of products to make more changes when complete press EXIT 2010 ICRTouch LLP 37 ICRTouch User Manual 8 2 Description Changes To change descriptions within ICRTouch First you will need to goto the home mode screen from here you can select programming for description changes select program 2 Text Programming 1 PLU Descriptor Clerk Names 2 3 Seroling Messages 4 Logos 5 Error Message 1 6 Error Message 2 7 Fixed Character 1 8 Fixed Character 2 Select option 1 PLU Descriptor and press enter You will now see a list of all the products that are stored in your system Use the arrow keys to locate the product you wich to change the descriprion of If you know the products number you can type it and the cursor will jump to that product or if you press the 123 button this willchange to ABC the list of products will now appear in alphabetical order if you type the first few letters of the description it will jump to the products that match this description When y
9. tab This will then appear on the screen each time the tab is opened The name can also appear on the receipt and in the kitchen Option available to capture Credit Card details see your dealer To Print the bill for a check Sign on enter check number Press receipt An itemised sub total bill will be printed out and the tab stored away Splitting a Bill Sign on Press the table 8 press the Split Bill button TRNSF SPLIT SLIP EXIT The split table screen will now be displayed 2010 ICRTouch LLP 13 ICRTouch User Manual 1 WHITBRD BEST 1 90 1 SCRUMPY JACK 2 30 1 FOSTERS 2 10 1 1 2 30 BLACKTHRN 2 10 Subtotal 13 70 Subtotal 0 00 Select the item to be transferred to the current sale and press the right arrow key HEINEKEN WHITBRD BEST HEINEKEN EXPORT When you have finished press Exit The original check will be stored away New Balanced with the items you selected now in audit window as an active sale which you can pay off or store away by transferring to a new Table or a check lt 2010 gt ICRTouch LLP Checks and Tables 14 Go Dutch Sign on Enter the check number and press the Go Dutch button Enter the Number of Bills To Pay Cash of a check Sign on Enter check number press check Select open Finalise sale in normal way Cash Chegue Credit Card Etc N B You can always store a check away again by press
10. the window button will register the item in that window without calling up the window Some windows may be set to be stay down in which case they will remain on the screen until the ESC button is pressed many items can be registered in this way If a multiplication is set before entering the window then that multiplication will carry through Opening the Drawer In order to open the drawer without making a sale sign on to the till and press the NO SALE button Switching the Receipt On Off Press the RECEIPT ON OFF button to toggle the receipt between on 8 off there is a little icon that is a printer in the bottom left hand side of the screen that indicates if the receipt is on or not If the receipt is on then a receipt will be issued at the end of every sale The state of the receipt switch has no effect on any kitchen printer orders Correcting Mistakes Correcting Items from Within a Sale You can correct the last item registered by pressing the ERROR CORRECT button To correct an item from higher up in the list you can scroll up to that item using the arrow keys and then remove it by pressing ERROR CORRECT Cancelling a Whole Sale The whole of the current transaction can be cancelled out by pressing the CANCEL button then answering YES to CANCEL OK Refunding Items Single items can be refunded by pressing the REFUND button then pressing the item that is to be To Refund a whole sale its easier go into Refund Mode Press
11. totalizors The gross and net totalizors will normally be different by any discounts 2010 ICRTouch LLP Programming 35 ICRTouch User Manual 8 1 Programming Price changes To change prices within ICRTouch First you will need to goto the home mode screen from here you can select programming for price changes select program 1 Prices amp Stock 1 PLU Price 2 PLU Price Level Copy 3 Range of PLU Prices 4 Add PLU Stock 5 Subtract PLU Stock 6 Set System Date amp Time Select option 1 PLU Price and press enter You will now see a list of all the products that are stored in your system Use the arrow keys to locate the product you wich to change the price of If you know the products number you can type it and the cursor will jump to that product or If you press the 123 button this will change to ABC the list of products will now appear in alphabetical order if you type the first few letters of the description it will jump to the products that match this description When you have located your product press enter you will now see all pricing information for that product PLU Prices 1st Price 1 50 2nd Price 0 00 3rd Price 0 00 1st Price 0 00 2nd Price 0 00 3rd Price 0 00 Each product can have upto 9 different prices these can be used for and each price having 3 sub price levels 1st Price This would be the normal selling price for the
12. will now see a list of all clerks that are stored in your system Use the arrow keys to locate the clerk you wich to change the name of When you have located the clerk press enter you will now be able to edit the name for that clerk Type in your new description and press enter Clerk Names Descriptor Andy Press ESC to return to the list of clerks to make more changes when complete press EXIT lt 2010 gt ICRTouch LLP Programming 46 8 6 Clerk permissions programming To change clerk permissions within ICRTouch First you will need to goto the home mode screen from here you can select programming for clerk permissions changes select program 3 Press Enter on option 3 Clerk Al Programming 1 PLU 2 System Programming 4 Function Keys 5 Customers Press Enter on option 2 Clerk Operation Clerk Clerk Feature Clerk Operation Mode Control Clerk iButton Clerk Detail 1 Clerk Detail 2 Clerk by Range Employee lob Employee Shift o CON 9 gt Or Use the arrow keys to select the operator you want to set permissions for 2010 ICRTouch LLP 47 ICRTouch User Manual Clerk iButton ANDREW EDMUND GAZER DAVE CLERK 7 CLERK 8 CLERK 9 4 5 6 n 8 9 Clerk Operation Press Enter Alow Use of No Sale YES Alow Use of Item Correct YES Alow Use of Void NO Alow Use of Cancel Alow Use of Refund
13. 6 items enforced zero price When set to yes all products that a in a list box linked to List Box 6 will be sold at a zero value Windows stay until esc If selected means that the list box window remains on the screen until you select esc lt 2010 gt ICRTouch LLP Programming 40 Set menu Used for set menus see your dealer Maintain Stock Do you want this product to keep a stock level Error when minimum stock reached If selected a message will appear in the audit window each time vou sell this product below its minimum stock Inhibit sales when below minimum stock If selected you cannot sell below minimum stock Display Stock Quantity on one shot PLU If selected the Stock Countdown number is shown in the bottom L H corner of the PLU button Current stock guantity You can enter the stock here use the decimal point Minimum stock guantity Enter the Minimum stock guantity here use the decimal point Tax Rate Select a Tax Rate from the drop down list Mix 8 match Used for Mix 8 Match promos see your dealer Enable Zero price Sale Zero Price e g White Bread PLU is Negative Minus Status Enable Preset Override An amount can be typed in i e an open product like MISC High Digit Limit 3 999 PLU is Condiment PLU A condiment PLU will be linked to the previous PLU 8 follow the PLU printing etc e g white bread Do not print on receipts or bills Stops Printing on receipts and bills PLU is Weight PLU U
14. LH Post receipt If you have the receipt switched off you are still able to print a receipt if the customer requests one simply finalise the sale as normal then press the receipt key a full receipt will now be issued 2010 ICRTouch LLP Receipt Bill and KP Printing 22 4 2 Bill Printing Printing bills for tables or checks From ICRTouch you can print bills for customers before they finalise the sale For checks you need to hold the check ie not have it open You can then enter the check number and press the receipt key this will print a full bill for that check For tables first hold the table then from the floor plan simply press the table then press the bill key this will print a full bill for that table 2010 ICRTouch LLP 23 ICRTouch User Manual 4 3 Kitchen Printing Kitchen printers settings would be set up by vour dealer When creating new products that would need to go to the kitchen In program 3 PLU PLU refer to Creating new products you will need to specify which KP they need to print to Your dealer can advise you as to where each KP is located ie KP 1 dessert printer KP 2 Mains printer etc 2010 ICRTouch LLP Reporting 25 ICRTouch User Manual 9 Reporting 5 1 End of Day Reports X 8 Z Readings For Security reasons only certain clerks are able to do reports End of Day Reports If you are using Checks or T
15. More customer satisfaction Word soon gets around that guests prefer establishments that use PocketTouch2 Orders are served faster there s no waiting for the bill and guests simply enjoy good food good drinks and excellent service When guests are happy they spend more visit more often and recommend you to others More savings through greater efficiency In most restaurants 80 of sales are made in 20 of the time More efficient serving processes and greater continuity at the bar and in the kitchen are therefore invaluable Fast accurate billing at the diners tables is another advantage all meals and drinks are registered with precision and a clearly itemized bill appears from the terminal at the touch of a button Nothing is missed and no payment errors are made 2010 ICRTouch LLP 61 ICRTouch User Manual 9 2 Layout Registrason Window Total Window 1 BACARDI 1 00 1 PERNOD 1 00 1 LAMBS RUM 1 00 1 1 BELLS 1 00 APRICOT BRANDY Registration Window This shows all the items registered in the current sale Double tapping this area converts this into full screen mode and selects the Order side bar Total Window Shows the current sale total and number of items registered Menu List Shows the items available for the current keyboard level If there are more items in this level than can be shown on screen then you can drag you finger up and down to scroll list The back button r
16. TED ITEM 10 NO PLU SELECTED ITEM 11 NO PLU SELECTED ITEM 12 NO PLU SELECTED ITEM 13 NO PLU SELECTED If you are creating a new list type a title 1 the descriptor field press enter Continue as below The above example is of a list that was already created To add a new product to the bottom of lt 2010 gt ICRTouch LLP Programming 44 the list arrow down to item 6 the next free record and press enter List PLU Descriptor TOPPINGS ITEM 1 CHEDDAR TOPPING TEM 2 COTTACE TOPPI ITEM 3 PLU 0 NO PLU o idi 1 HEINKEN 2 FOSTERS 2E 3 LONDON PRIDE 4 FLOWERS 5 BODDYS 6 WHITBTD BEST ien D 7 SCRMPY JACK TEM 13 BLKTHRN CIDER GUINESS 44 A list of all PLU s will now be displayed arrow down to the product you want to add and press OK Continue until all products have been added Press ESC If more Lists are to be modified repeat as above Else press EXIT 2010 IC RTouch LLP 45 ICRTouch User Manual 8 5 Clerk name programming To change clerk names within ICRTouch First you will need to goto the home mode screen from here you can select programming for clerk name changes select program 2 Text Programming 1 PLU Descriptor 2 Aerk Names Scroling Messages 3 4 Logos 5 Error Message 1 6 T Error Message 2 Fixed Character 1 8 Fixed Character 2 Select option 2 Clerk Names and press enter You
17. ables are not cashed off on one day then their net totalizors WILL TILL NOT be calculated This will give a difference on an X Z report of all tills in gross and net totalizors of the value of any check table that has not been chased off To compound the situation when the check table is noticed next day and cashed off it will have contributed to the net totalizors for that day but not the gross totalizors On the first day all of the gross totalizors will be higher than the net totalizors but on the next it will be the other way around by the same amount This also will occur if temporary tabs are run up by staff and regular customers using checks With both floating clerks and check tracking the 2 types of totalizor will always end up being equal across all tills over a period excluding exceptional circumstances eg power failure in the middle of a sale or Z clearing the check tracking file Discounts Premiums Service Charge etc Any discounts or premium amounts applied will be added subtracted from net totalizors However they will not affect the gross sales totalizor and will only affect PLU PLU Group 8 Dept totals when it is a discount premium and the NET Totalizing for PLU s and Depts flag is set in lt 2010 gt ICRTouch LLP ICRTouch User Manual PGM3 gt Machine Features gt General Feature gt Machine Control 2 Under most circumstances these totals appear in net totalizors but not in gross
18. ables you should print out an Open Chek Report before you print out an end of day report This lets you know if you have any Checks Tables that have vet to pay You can then decide whether to pay them off or void them before you do an end of day and close today s business You can keep tabs running if you wish they will carry forward until paid off Press the HOME MODE button then press the END OF DAY button Then select X Mode Reports for Read only reports or Z Mode Reports for Reset Reports can be terminated at any time by pressing the STOP button If you terminate a Z report It will not reset the totals for that report At the end of a Z reset report you are asked Are You Sure Z Reset YES or NO This is a safeguard should there have been a printer problem you can say NO and then print the report again once you have sorted out the printer End of Day Select X MODE or Z MODE 8 press the END OF DAY REPORT button Open Checks Tables Select X MODE press the OPEN CHEKS button PLU Sales Stock takers report Select X MODE or Z MODE 8 press the STOCK SALES REPORT button you may be asked for a PIN Number default1234 Electronic Journal Print Out Select X or Z MODE and press journal by date time then enter a date or press ESC This will print out all transactions on this touchsreen Or press Journal Backwards this will print out from the current point going back Journal by Clerk Press the journal by clerk button and select a clerk
19. bove Else press exit 2010 ICRTouch LLP Programming 52 8 9 Assigning a product to the screen To change assign products to a screen within ICRTouch First you will need to goto the home mode screen from here you can select programming to assign keys select program 4 Your start screen will now be displaved Use the UP arrow key to navigate to the screen you want to add the new product Configuration Dialogue Current Menu Level Up Down Menu Level Exit N Draughts Bottles Bd utton Shape Font Button Type Button Button Colour Shape Text Colour UBL Button Image Edit Button Text Merge amp Split Copy amp Paste Undo amp Redo Use the down arrow key to go back to a screen Once you have found the appropriate screen press an unused key where you want your product to be located Then press type in the Configuration dialogue a list of functions available will be displayed 2010 ICRTouch LLP 53 ICRTouch User Manual Choose File 2 Finalise Key 3 Transaction Key 4 Status Key 5 Fixed Key 6 Function Key Wizard 7 No Function Press OK on number 1 PLU A list of all products will be displayed PLU 249 GAMMON STEAK 250 SCAMPI 251 COD 252 1 2 ROAST CHICKN 253 JUMBO EGG CHIPS 254 HAM EGG CHIPS 255 256 VEGTBL LASAGNE 257 NUT CUTLETS 258 MUSHRM STROGNF PARED Arrow do
20. ct it will appear when the product is sold To edit the current name press enter on it then edit the name and press enter to record it Update Keyboard Text Setting this as YES means that the text on the keyboard for that button will be updated to match the descriptor above this will change to YES automatically when you change a products name It can be changed back to NO if you do not wish the text on the keyboard to change for this button Random Code This is the barcode of a product or could be used as Bin numbers for wine Price This is the price of the product type in the price assuming 2decimalplaces but notentering the decimal point and then press ENTER E g 540 ENTER would set a price of 5 40 1st Price This would be the normal selling prive for the item 2nd Price This would normally be used in a hospitallity enviroment for the half pint price 3rd Price This would normally be used in a hospitallity enviroment for the double spirit price Department Link This is the department that this product to for reporting purposes pressing ENTER on this item will bring up a drop down with all the departments in Group Link This is the PLU Group that this product to for reporting purposes pressing ENTER on this item will bring up a drop down with all the PLU Groups in List Box Link 1 to 6 Used to link to pop up windows such as Bread Choice White or Brown Or a list of products such as wines or extras List
21. es the current active sale with no further processing Table Side Bar Open Table Opens the floor plan dialog so that the contents of an active table can be extracted from the check master lt 2010 gt ICRTouch LLP PocketTouch 2 64 Send to Table Opens the floor plan dialog so that the current sale can be sent to a table Print Bill Opens up the floor plan dialog and prints a bill for the selected table Order Side Bar When the order side bar is called up the registration is opened in full screen mode If there are more items in the registration window than can be shown on screen the window can be scrolled by dragging it up and down Add ltem Increases the guantity by 1 on the selected item Subtract Item Decreases the guantity by 1 on the selected item It the item s guantity is 1 then the item is removed Line Correct Removes a whole line from the registration window regardless of it s guantity Toggle Price Used to toggle between 1st 2nd and 3rd prices for example halves and doubles Multiply Allows a guantity to be set against the selected item Miscellaneous Side Bar Message to Kitchen Pops up a keyboard to allow a custom message to be sent to the kitchen Preset Message to Kitchen Allows the user to select from one of a range or preset messages that can be sent to the kitchen Hand Written Message to the Kitchen Pops up the handwriting dialog allowing the user to scribe a mes
22. et 8 Table Busy Reset This option should only be used by an ICRTouch authorised dealer Incorrect use can cause sales data corruption Clerk Busy Reset This option should only be used by an ICRTouch authorised dealer Send Stock Counter Updates the other tills in the system with the stock counter from this one Clerk Chk Table transfer Transfers all the check and tables owne by one clerk to another Resync Bill Lodging Resends the Bill Lodging file down to Commidea ILink Send Check file to Backup Only available on the check tracking master this option allows the check file to be synchronised into the check backup master Please consult you dealer as to the correct operation of this feature Switch to backup Master Only available on the check tracking backup master this instructs the system to switch control over to that unit Please consult you dealer as to the correct operation of this feature lt 2010 gt ICRTouch LLP Management Utilities 6 2 Change price level This allows you to manually change the current price level The current price level is displayed in the top right hand corner of the screen 2 28 2010 ICRTouch LLP 29 ICRTouch User Manual 6 3 Clerk Functions Clear Auto Clerk Buttons This will reset all of the auto clerk buttons back to sign on buttons Program Ibuttons This allows you to assign ibuttons to a clerk from wi
23. eturns to the main home level You can also drag your finger along the screen to the right to move to the next menu level or to the left to move to the previous level Tool Bar The tool bar buttons are used to bring up each of the side bars Pressing the same tool bar button again hides the side bar Side Bar Shows a list of available function buttons 2010 ICRTouch LLP PocketTouch 2 62 Battery Meter Shows the current battery state Wireless Meter Shows the current wireless signal level note that this is not supported on all hardware platforms 2010 ICRTouch LLP 63 ICRTouch User Manual 9 3 Sidebar Functions Configuration Side Bar Sign On Use the 4 digit secret sign on number from ICRTouch to log a cashier onto the device Sign Off Signs off the current cashier Configuration Allows some of the configuration options like host ip address to be entered Sync Till Extracts the reguired program data from ICRTouch Receipt On Off Turns the automatic issuance of receipts after each sale on or off Information Brings up the information dialog showing things like licence number software version etc Close Down Exits the PocketTouch 2 software Finalisation Side Bar Cash Finalises the current sale as a tendered sale Send to Table Opens the floor plan dialog so that the current sale can be sent to a table Cancel Sale Cancels and delet
24. ing the New Balance button Covers It is an option that the number of covers in entered during the first transaction within a check Correcting items in a check You can remove an item from a check by selecting the item in the audit window amp then using the Error correct button Refunding an item from a check Open the check press the refund button amp press the item you wish to refund on the menu screen not in the audit window Service Charge see your dealer OPEN CHEK REPORT This report will show you all currently occupied checks tables and the amount outstanding 1 SIGN ON 2 Select END OF DAY 3 Select X MODE 4 Press OPEN CHEK Button 2010 ICRTouch LLP 15 ICRTouch User Manual 3 2 Tables Tables 8 Floor Plans Table Colours Green Vacant Red Occupied Blue Bill Printed Opening A Table Sign on 8 press Floor Plan Select the floorplan level you reguire using the up down arrow Press Open you may be prompted for text customers name Enter sale in normal way Press new balance to store away Covers It is an option that the number of covers in entered during the first transaction within a Table the number will appear in the bottom left hand corner of the table amp in the Info box Moving a Bill from one table to another Sign on 8 press Floor Plan Select the floorplan level you reguire using the up down arrow lt 2010 gt ICRTouch LLP
25. key press that key then press the Clr key as above A screen of colours will now be displayed press the required colour To change the text colour on a key press that key then press the Txt Clr key as above A screen of colours will now be displayed press the required colour 2010 ICRTouch LLP Programming Repeat as above to change more colours Once complete press the X key to exit i 56 2010 IC RTouch LLP 57 ICRTouch User Manual 8 9 2 Changing key size To change key size within ICRTouch First you will need to goto the home mode screen from here you can select programming to change key sizes select program 4 Your start screen will now be displayed Use the UP arrow key to navigate to the screen you want to change the key size Configuration Dialogue Current Menu Level Up Down Menu Level Exit Draughts Bottles Button Type Button Font Button Colour Text Colour Button Image Edit Button Text Merge amp Split Copy amp Paste Undo amp Use the down arrow key to go back to a screen Once vou have found the appropriate screen press the key you want to increase in size and drag to the next blank key VIEW RFMOTF m Press the merge key on the Configuration Dialogue this is the linked chain symbol 2010 ICRTouch LLP Programming 58 Key
26. mode then go back again to attempt a second one Print Buffer Full oo many items have been registered finalize the sale a customer on An Old Check function used to open a check that doesn t exist An attempt to New Balance a sale without a check being open Check Already Open An attempt to open a check when you already have one open Check No Busy he selected check is in use somewhere else No Active Clerks he active clerks list has been used none are active Opened by another clerk he selected check has been opened by another clerk and the clerk in use is not allowed to open other clerk s checks lt 2010 gt ICRTouch LLP Clerks ICRTouch User Manual 2 1 Clerks Signing on Clerks ICRTouch supports 4 methods of signing clerks in Depending on how your system is configured you could be using any 1 or more of these methods Secret Pin Numbers Each cashier is allocated a secret number of up to 4 digits This can be entered either using the onscreen numeric keypad if you have one or by pressing the sign on button which brings up a numeric keypad Pin numbers can be changed in Program Mode 3 Clerk Clerk Feature Secret Sign on Number Preset One Shot Clerk Keys Pressing the reguired preset clerk key logs that cashier on Magnetic Cards Swipe the clerk card through the card reader iButtons Dallas Keys Press the ibutton on the ibutton reader If magnetic stick on ibutto
27. n The whole sale can be discounted by pressing the subtotal button at the end of the sale then lt 2010 gt ICRTouch LLP Introduction 6 entering the discount rate and pressing the discount button A 10 discount can be given by entering 10 and pressing the button Viewing and Reprinting your Old Sales Your past sales can be viewed by pressing the VIEW PREVIOUS SALES button then can be scrolled through by pressing the Page up and Page down arrows A receipt can be reprinted for one of these sales by pressing the printer icon whilst you are viewing that sale You can leave viewing past sales by pressing the ESC button View Open Checks You can view and open the current checks 8 tables on the screen in a list useful to see what checksitabs are running when you start a shift again this is a security issue so authority to view or open cheks tables is decided with each clerks programming Ringing in Miscellaneous Items Miscellaneous items can be rung in by typing in the value of the item then pressing the misc button Ringing in Items from Within a Drop Down Window Some buttons on the keyboard may be a window containing a list of up to 50 items Pressing these uttons will bring up their list of items The window can be scrolled up and down using the arrow keys and an item selected by pressing enter Pressing ESC will leave the window without registering an item Enter the number of the item before pressing
28. ns are being used then the system can be confirgured to sign the clerk off when the ibutton is removed Signing Off The cashier can be signed off by enter 0 on the numeric keypad followed by the sign on key or by pressing the Sign Off key 2010 ICRTouch LLP Clerks 10 2 2 Clerk Interrupt and Floating Clerks Clerk Interrupt Clerk interrupt allows cashiers to use a terminal even though another cashier currently has an active sale open When the new cashier signs on to the till the current active clerk is pushed into a buffer in the background when it can be later recalled To recall the cashiers previous transaction they simply sign onto the terminal as normal Suspend amp Resume Suspend amp Resume keys allow a cashier to effectively interrupt it s own sale and process a second one This is useful for times when the customer has left the tilling area to perhaps get something else the till operator can still continue to process other customers until that customer returns Pressing the Suspend key pushes the current active sale into a buffer in the background allowing the cashier to begin a new sale The sale will stay there until the Resume Key is pressed Only the cashier that owns the suspended sale can resume it Floating Clerks Floating clerks allow cashiers to move their current sale from one terminal to another This process happens automatically when the cashiers signs onto a terminal but
29. oduct to a category kitchen printers can sort there orders by category Selective Itemizer 1 Used to include omit the product from discounts premiums customer offers etc see dealer Selective Itemizer 2 Selective Itemizer 3 Selective Itemizer 4 Selective Itemizer 5 Commission 1 Used in conjustion with clerk programming to specify if a operator receives commission on the sale of this product Commission 2 Commission 3 Commission 4 Prompt for customer verification 1 When set to yes a dialogue box will appear on screen when this product is sold with a predetermined message the operator must answer yes for the product to be sold ie Is Customer over 18 answering no will prevent the product being sold The mesage displayed can be set in Program 2 Fixed character 2 fixed character 76 77 Prompt for customer verification 2 As above but with a different message Generate Range Servant ball dispencer code Used in driving ranges to dispence golf balls see dealer Enable SEL printing Enables ICRTouch to print shelf edge labels to your receipt or a specific printer see dealer When you have finished programming your product you can either press the ESC button to go back to the product list or you can press the NEXT or PREV button to go on to the next PLU Pressing the Lock button will keep you in the same field Once you have created a product you will need to assign it to the sales screen see topic Assigning a product
30. ou have located your product press enter you will now be able to edit the description for that product Type in your new description and press enter Update keyboard text when this is set to yes the new description you have entered will be updated to your keyboard PLU Names Descriptor CAPCHINNO Update Keyboard Text NO Press ESC to return to the list of products to make more changes when complete press EXIT 2010 ICRTouch LLP Programming 38 8 3 Creating new products To add new products within ICRTouch First you will need to goto the home mode screen from here you can select programming for adding new products select program 3 AI Programming 2 System Programming 3 4 Function Keys 5 Customers Select option 1 PLU and press enter PLU Programming 2 Range PLU 3 Department 4 PLU Group 5 KP Category 6 List PLU 1 Mx amp Match 8 Reindex PLU File Select option 1 PLU and press enter You will now see a list of all the products that are stored in your system Use the arrow keys to locate the a vacant record lt 2010 gt ICRTouch LLP 39 ICRTouch User Manual PLU 94 CHOR CHICK 95 SAURK CHICK 96 DUCK 97 LAMB 98 FILET STEAK 99 EYE 100 101 When you have located a vacant record press enter you will now be able to create a new product Description of Fields Descriptor This is the name of the produ
31. ransfer and open Sale or Chek Table to a Table SPLIT Splits the Table into two screens SLIP Prints bill on optional slip printer EXIT Exits Floor Plan Arrow Buttons Used to move to other Floor Plans Max of 10 Table Reservation Deposits Time reserved before booking Etc see your dealer Sign on amp Press Table Reservation Button lt 2010 gt ICRTouch LLP 19 ICRTouch User Manual Select Table on left hand side then press new reservation Enter booking time Duration Enter number of Guests Covers Enter Booking Reference customers Name Press Close to finish An R will appear on the Table during the reserved time and a warning will appear if you open it OPEN CHEK REPORT This report will show you all currently occupied checks tables and the amount outstanding 1 SIGN ON 2 Select END OF DAY 3 Select X MODE 4 Press OPEN CHEK Button lt 2010 gt ICRTouch LLP Receipt Bill and KP Printing 21 ICRTouch User Manual 4 1 Receipt Bill and KP Printing Receipt Printing There are two settings for receipt printing in ICRTouch Receipt on off You can have a receipt print after every sale to do this simply press the receipt on off button In the bottom right of the screen you should see a printer icon if receipt printing is on if no icon is displayed no printer icon will be displayed Receipt printer on b CH 6 10 26 04 Receipt printer off bee
32. s only be merged to another key of the same size To make a key smaller press the key you want to resize then press the un merge key this is the broken chain symbol Repeat as above to resize more keys Once complete press the X key to Exit m BE 2010 ICRTouch LLP PocketTouch 2 PocketTouch 2 60 9 PocketTouch 2 9 1 Overview PocketTouch 2 Wireless Waiter Pad software Lightweight handheld COLOUR touch screen using Windows Mobile operating system Pocket PC Speeds up service Orders are automatically transmitted via the latest RF technology to the relevant kitchen and bar printers Reduces incorrect or illegible orders Increases customer spend Developed by ICR which means an unegualled level of integration with the rest of the EPOS system Advantages of PocketTouch2 More time Service specialists are able to remain just where they are needed most with the guests The result is less wasted effort no crowding around a terminal and more time to take orders generate sales and help customers More turnover Time savings mean that waiters serve more people and pay more attention to guests Projected over the whole year individual diners having an extra item or beverage makes a huge difference sales increases of at least 10 percent are the norm What s more incorrect and missed orders become a thing of the past
33. s sales dept sale plu groups sales etc but no net totalizors net sales cash in drawer etc However till B will be the opposite of this showing net totalizors but no gross totalizors An inline consolidated report between the 2 tills will show these 2 types of totals as being egual If for any reason this clerk s sale is not cashed off during that day or the till powered down without it being cashed off then the net totals for that sale will not be calculated and may even be carried across to the next day Check Tracking The rules that apply to check tracking are similar to floating clerks When checks are stored only their gross totals are calculated much like if a sale is not cashed off with a clerk The check s net totals will ONLY be calculated when that check is cashed off Many restaurants specify a terminal as being a waiter station and as such used only for ringing items into checks tables they are often not eguipped with a drawer and sales are not cashed off at them X Z reports taken from a till like this will always show very high gross totalizors but little or no net totalizors The other side to this is that there is often a till where bills are paid at but usually not used for ringing items into X Z reports taken from this till will usually show very high net totalizors but little or no gross totalizors However an inline consolidated report for these tills will shows these 2 types of total as being egual Note if checks t
34. s YES Alow Use of PGM Mode Prices YES Alow Use of PGM Mode Texts YES Alow Use of PGM Mode AI Programming YES Alow Use of PGM Mode Keyboard YES Alow Use of PGM Mode System Mode NO Alow Use of PGM Mode PGM Reads YES Here you can use the enter key to toggle between YES and NO to allow or prohibit modes Once selection is complete press ESC If more operators are to be set repeat as above Else press exit lt 2010 gt ICRTouch LLP Programming 50 8 8 Clerk iButton programming To program clerk iButton s within ICRTouch First you will need to goto the home mode screen from here you can select programming for clerk Ibutton programming select program 3 Press Enter on number 3 Clerk Al Programming 1 PLU 2 System Programming 3 4 Function Keys 5 Customers Press enter on option 4 clerk ibutton Clerk 1 Clerk Feature 2 Operation 3 Mode Control 4 5 Detal 1 6 Cerk Detail 2 7 by Range 8 Employee Job 9 Employee Shift Use the arrow keys to select the operator to be assigned a key 2010 ICRTouch LLP 51 ICRTouch User Manual Clerk iButton 1 ANDREW 2 EDMUND GAZER CLERK 7 CLERK 8 4 5 6 DAVE 8 9 CLERK 9 Press enter Touch iButton key onto reader Clerk iButton Clerk iButton No Please Press iButton Press escape If more operators are to be set repeat as a
35. sage that is printed on the kitchen printer Discount Applies a percentage discount to the current sale 2010 ICRTouch LLP 65 ICRTouch User Manual Discount Amount Applies an amount discount to the current sale 2010 ICRTouch LLP PocketTouch 2 66 9 4 FloorPlan Open Cancel Number If the floor plan area is larger than the dialog then the area can be scrolled by dragging it around Open Performs the requested operation on the selected table for example sends the current sale to that table Cancel Closes the floorplan dialog without performing any further actions Number Allows a table to be selected by number Up amp Down Level Allows the user to select which floor plan level is shown 2010 ICRTouch LLP 67 ICRTouch User Manual 9 5 Item List Dialog n HOW COOKED CREMATED WELL DONE MEDIUM RARE RARE When there are more items in the list than can be shown on screen then it is possible to drag the list of items up and down in order to access the rest 2010 ICRTouch LLP Notes 69 ICRTouch User Manual 10 Notes 10 1 Notes NOTES 2010 ICRTouch LLP Notes 10 2 Notes NOTES 70 2010 ICRTouch LLP 71 ICRTouch User Manual 10 3 Notes NOTES 2010 ICRTouch LLP Notes
36. sed for Kilos 8 Grams Allow Manual weight entry Used for Kilos 8 Grams Prompt with picture A picture JPEG can appear on the screen Single item sale If selected the sale will be Cashed off Set menu premium item uses 3rd Used in conjunction with set menus see your dealer Guantity of 1st Price This is where the unit guantity is set for the main selling price normally 1 00 Guantity of 2nd Price This is where the unit guantity is set for the 2nd selling price normally if used for a half pint price this would be 0 50 Guantity of 3rd PriceThis is where the unit guantity is set for the 3rd selling price normally if used for doubles this would be 2 00 Print in Red on KP Prints product to kitchen in red if using a two colour matrix printer or white on a black background if using a thermal printer Print to KP1 Sends this product to kitchen printer 1 Print to KP2 Sends this product to kitchen printer 2 Print to KP3 Sends this product to kitchen printer 3 Print to KP4 Sends this product to kitchen printer 4 Print to KP5 Sends this product to kitchen printer 5 Print to KP6 Sends this product to kitchen printer 6 Print to KP7 Sends this product to kitchen printer 7 Print to KP8 Sends this product to kitchen printer 8 lt 2010 gt ICRTouch LLP 41 ICRTouch User Manual Print to KV1 Sends this product to kitchen Video 1 Print to KV2 Sends this product to kitchen Video 2 KP Category Links the pr
37. t differences in these 2 types of totalizors Gross totalizors Gross totalizors are calculated as items are rung into the till Gross Sales Department totals PLU Group totals and PLU totals are all gross totalizors These are calculated at the till that they are rung into regardless of whether the sale itself is cashed off on another Gross totals are the total of all items sold on this till Net totalizors Net totalizors are calculated when sales are cashed off at the till Net Sales the in drawer totalizors and finalise keys are all Net totalizors These are calculated on the till that the sale is cashed off on regardless of which till the items that are in the sale were actually rung in on Net totals are the total of all sales paid for at this till Why are there often differences between these 2 type of totalizor This auestion always crops up when a new till system is installed The 3 main causes for differences in these 2 types of total are floating clerks check tracking and discounts premiums Floating Clerks As items are rung into a sale the gross totals are calculated depts plu s etc If the clerk s sale is now floated to another terminal and cashed off the net totals will now be calculated The result is that the gross totals will stay on the terminal that the clerk was originally on however the net totals will be on the terminal that the sale was cashed off An X Z report taken on till A will show gross totalizors gros
38. the HOME MODE button then press the REFUND MODE button the till will appear the same as if it is in normal sales mode however any items rung in at this point will be removed from the totals You are only permitted to do one refund sale at a time this is to prevent the till be left in REFUND MODE If you need to do any refund then go back to HOME MODE then back to REFUND MODE again To go back to normal sales mode press the HOME MODE button then press the SALES MODE button 2010 ICRTouch LLP ICRTouch User Manual 1 3 Error Codes Error message Meaning Sign on first ransaction attempted without a clerk being signed on No such Clerk Attempt to sign on with a secret number that doesn t exist General misoperation emar available REG Mode or Z Mode a sale No Int Buff Avail Attempt to perform clerk interrupt but there are too many clerks with sales open Attempt to use the register with the drawer open Customer not found A customer has been entered using a customer number that does not exist Inhibit Open Amt ou have tried overriding a price on a preset item his finalise key elected mode he product has reached it s minimum stock level Operation Inhibited he Clerk is not allowed to use that function IDC File near end oo many items have been registered finalize the ale Multiple Refunds Inhibtd More than one refund mode operation has been attempted come out of refund
39. they have a sale currently active on another There are times when the clerks sale cannot be floated accross for example if there is a dialog on the screen prompting for cooking instructions or if the clerk is program mode etc Under these conditions the terminal will show the error message Clerk Busy Clerk Change Clerk change is a special function that allows you to change the cashier of the current sale without restarting the sale Common uses for this function are Manager Overide that allows a manager clerk to take control of the current sale to correct refund items off and hair dressing applications which allows multiple clerks to tend a single customer each acruing commision for the work that they performed 2010 IC RTouch LLP Checks and Tables Checks and Tables 12 3 1 Checks and Tables Checks There are two ways to store a transaction sale using checks Assigning a sale to a check Sign on enter check number and press the check key You may be prompted to enter text for the check if so you can enter the customer name or other details then press enter if no text is reguired press enter Enter sale in normal way Press new balance to store away Transferring to a check Sign on Enter sale in normal way Enter check number and press check transfer Option is available for a gwerty box to appear the first time you use a check this allows you to enter a customer name or code for this
40. thin manager mode Manage Biometrics Calls up the background biometrics application for configuration see dealer 2010 ICRTouch LLP Management Utilities 30 6 4 Edit Floorplan From here you can add remove re number enlarge and shrink tables on your graphical floorplans s Pressing the Pressing the arrows changes the floor plan you are editing button will add a square table to the floorplan 9 Pressing the button will add a round table to the floorplan Pressing a table then pressing will allow you to change the table number Pressing a table then pressing POS then the arrow keys will move the position of a table Tables can also be moved by pressing a table then dragging it to the desired position Pressing a table then pressing then the arrow keys will change the size of a table EXIT Pressing ZZ exits you back to manager functions 2010 ICRTouch LLP Examination of Net and Gross Totalizors Part Examination of Net Gross Totalizors 32 7 Examination of Net and Gross Totalizors The sales totalizors of ICRTouch fall loosely into 2 categories those that are net and those that are gross They are calculated at different times during a sale sometimes across different terminals in the case of floating clerks and centralised checks and sometimes across different sales in the case of check tracking This can cause apparen
41. to the screen lt 2010 gt ICRTouch LLP Programming 42 8 4 Creating PLU list boxes To create list boxes within ICRTouch First you will need to goto the home mode screen from here you can select programming for creating list boxes select program 3 Press Enter on number 1 PLU Al Programming 1 PLU 2 System Programming 3 Cerk 4 Function Keys 5 Customers Press enter on number 6 List PLU PLU Programming 1 PLU 2 Range PLU 3 Department 4 PLU Group 5 KP Category 6 List PLU 7 Mix amp Match 8 Reindex PLU File of the List PLU s will now be displayed 2010 ICRTouch LLP 43 ICRTouch User Manual List PLU HOW COOKED 2 Choice of Potatoes 3 Which Bread 4 INSTRUCTIONS 5 EXTRAS 6 TOBACO 7 SAUCES 8 TOPPINGS 9 LIST BOX 9 10 LIST BOX 10 11 LIST BOX 11 12 WINES 13 14 Numbers 1 2 3 4 5 6 7 8 and 12 are all lists that are in use numbers 9 10 11 13 and 14 are all available If you are adding removing a product from a existing list arrow down to it and press enter If you are creating a new list arrow down to an available line and press enter List PLU Descriptor TOPPINGS ITEM 1 CHEDDAR TOPPING ITEM 2 COTTAGE CHEESE TOPPING ITEM 3 MEXICAN TOPPING ITEM 4 TOMATO amp MAYO TOPPING ITEM 5 STLTON TOPPING ITEM 6 NO PLU SELECTED ITEM 7 NO PLU SELECTED ITEM 8 NO PLU SELECTED ITEM 9 NO PLU SELEC
42. ton X then press or scan the item that you want to ring in Calculating Change If you enter the amount that has been tendered before you press the CASH button then the change for that sale will be calculated and shown on the display Eg entering 500 and pressing CASH will show you the change due if someone had paid with a 5 note Pressing the preset tender buttons 5 amp 10 will automatically cash the sale off as if that were the amount that had been tendered Partial Tendering is possible whereby you tender an amount less than the value of the sale this would be used in an instance whereby somebody was to pay the bill by using as an example a chegue worth 5 and then paying the rest in cash Suspend and Resume A sale can temporarily be put on hold by pressing the SUSPEND button You can now start a new sale the display will continually flash sale in suspend buffer whilst you are signed on until it is picked up again RECEIPT un SUSPEND SALE Print When you are ready to finalise the suspended sale press the RESUME button The sale can still be cancelled at this point if it is no longer required Price Enquiry The price of an item can be obtained from the till without ringing it in by pressing the PRICE ENQUIRE button then pressing the item you wish to know the price of Giving Discounts An item can be discounted by ringing in the item then entering the discount rate and pressing the butto
43. wn or up to the new product to be added press Use the single arrow key to move down one line at a time Use the double arrow key to move down a page at a time The new product will now be assigned to that key position The same product can be assigned to as many screens as reguired Repeat as above to assign more products to screens Once complete press the X key to exit lt 2010 gt ICRTouch LLP Programming 54 Hints Tips To select multiple boxes you can press the first box then drag your finger to rubber band all of the boxes you would like to program assigning a PLU to the first box will cause all other boxes to be programmed with PLU s sequentially 2010 ICRTouch LLP 55 ICRTouch User Manual 8 9 1 Changing button colour To change key colour within ICRTouch First you will need to goto the home mode screen from here you can select programming to change key colours select program 4 Your start screen will now be displayed Use the UP arrow key to navigate to the screen you want to change the buttons appearance on Configuration Dialogue Current Menu Level Up Down Menu Level Exit Button Draughts Bottles Font Button Image Edit Button 8 Split Copy 8 Paste Undo 8 Redo Button Type Button Colour Text Colour Use the down arrow key to go back to a screen To change the background colour of a
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