Mariner for Blackberry User Manual
Contents
1. On the device Mariner will appear either in the Main applications list or in the Downloads folder Orange MAGICOMM 14 58 1 Orange MAGICOMM 14 58 Downloads All Social Feeds Facebook Twitter MySpace m mA Instant Messaging Screenshot WIFI Remote Ultimate Free Screenshot Mariner Applications Options TO E Screenshot Mariner WIFI Remote Ultimate Free oii Screenshot A PM eee Normal Manage Help a 3 i Orange Plus Sound and A Connections elp PEN PAIRING Go to settings scroll to Bluetooth and search for devices from here then click OK Scroll down the list to the Anoto pen called either G303 DP 201 or Anoto Digital Pen select the device and you should be prompted to enter a passcode Enter the code and click OK If you do not know the pairing codes please call us and we can attempt to retrieve it The pen should now appear in the paired devices and the pen should had pulsed 3 times Highlight the device on the list and press the Blackberry key and select device properties Scroll down to Trusted this should be set to prompt as default change the setting to Yes Page 4 Updated Tuesday June 19 2012 magicomm Make pape Di oductive CONFIGURATION The following is a list of the configuration settings which can be changed in Mariner and explains how the effect the operation of the program SETTINGS At the moment Mariner needs an Application Code to determine whe2. time press the Blackberry key and select Resend Data Mariner will then post the data to the correct location and the application should now function normally RECEIVE THE MESSAGE TEMPORARY COMMUNICATIONS ERROR This error is usually a connectivity error where there is no internet connection available to the phone to post data To check this you need to look for the following on the top bar which indicates a packet data connection is available The symbol may appear with G E 3G or H next to it which informs you which connection type it is e Gis GPRS connection the slowest packet data connection usually in poor signal areas e Eis Edge which is a faster connection than GPRS e 3G is mobile broadband connection speeds faster than the previous two e His HSDPA which is the fastest connection present in excellent signal quality areas Another route is that Blackberry can provide a data connection to Mariner through Wifi If this is available Mariner can transmit data over a connected access point as it does not differentiate between mobile and Wifi data access If you can connect to the internet via the web browser and are still getting this error the probable Cause is a server issue At this point contact support and provide your pen serial number along with the company that you work for so that further investigation can begin Page 10 Updated Tuesday June 19 2012
3. ble to communicate or require user intervention Another step is to ensure that Mariner is running by opening it up and trying to send the data again The next step is to check that the handset is not connected to another Bluetooth device like a car kit whilst trying to send the form data Usually handsets can only connect to one Bluetooth device at any one time which causes an error when the pen attempts to initiate a connection If the above is not an issue and despite the pen being paired it immediately flashes red you will have to do the following e Ensure Mariner is installed e Restart Mariner using the closedown option and opening it up again e Un pair then repair the pen e Tick send and normal operation will resume If your issues are not resolved by these steps please contact magicomm SEE THE ERROR SERIALIZATION EXCEPTION IN THE TRACE This is sadly an unrecoverable error Mariner stores its data in a flat file database and in rare circumstances this can be corrupted Unfortunately this means that the file is corrupt and Mariner cannot insert or read the data in the file The only fix is to re install the Mariner application Page 9 Updated Tuesday June 19 2012 magicomm RECEIVE THE MESSAGE NO MAPPINGS FOUND This means that Mariner has been installed but no configured with an application code Follow the steps above to apply an application code and then in the list highlight each entry one at a
4. magicomm make paper productive Mariner for Blackberry User Manual magicomm make paper productive ENN 2 Vg et NAN OI EEE EEE E sted enssassececenes 3 PEL PAINE EEE EEE EE 4 ENN 5 EE EN SE E EE EE EE EE 5 EE NN NN 6 Po ENN 6 OPON EE OE EE NENNE E E E E E E E AEA EEE AR 7 VPT 7 FN 7 IO UON ER EEE EE E E 7 Ge EE RE NE E E E E 8 PPO COS NE EEE ET ose AAT aseeaq ess scea ces EEE E OA TA 8 Tre 8 The pen vibrates violently then flashes red ccccccsssssccccessseececceeesccccceeeseeceeseeeueceeeeaueeeceesseueeceeeeeagaess 9 See the error Serialization exception in the trace rrrrnnnnnnrnnnnnrrnnnnnerrnnnnerrnnnnnerrnnnnerennnnssennnnesennnnnssennnneee 9 receive the message NO Mappings FOUnd rrrannrrnnnnnnnnrrvnnnnnnnnrrnnnnnnnnerrnnnnnnnersnnnnnnnnsnnnnnnnnnssennnnnenssseennn 10 receive the message Temporary Communications error rrrrrnrrnnnnrrrrnrnnnnrrrrrnrnnnnrrrnnrrnnneerrnnnnnneeeenenn 10 Page 2 Updated Tuesday June 19 2012 magicomm make paper productive INSTALLATION Software for Blackberry typically cannot be installed over the air and requires installation with a PC The first step is requesting the appropriate files needed for installation These should be supplied along with this documentation Before Installation of Mariner a Blackberry phone has to be connected to a Windows PC with the Blackberry Desktop Manager software installed You can find the installation files here ht
5. re to push the pen data up to a particular application If you were not provided with an Application Code or do not know it please contact support for the details you require To configure Mariner e Open Mariner e Press the Blackberry Menu key e Scroll to and click Settings You will now be presented with various items which configures the way Mariner behaves Screenshot Ultimate Free Show information Delete Resend Data Settings View Trace Exit Closedown Switch Application Page 5 Updated Tuesday June 19 2012 magicomm The first setting Application Code is the first that needs to be configured Scroll the cursor down to it and type in the Application Code that you were given This determines which features are enabled and where to send the pen data to Once you have entered the code press the Blackberry Menu key and select Apply Settings IMEI 355466 04 12374 Application Code Use anhanced security Photos enabled No Settings Conlig Server IMEI 355466 04 12374 monfig Done Application Code appoi Fa Screenshot Ultimate Free Nag Screen for photos No Apply Refresh Mappings Cancel Switch Application Show Symbols Clear Field Select Switch Input Language At this point a window will pop up asking you to wait Once the configuration process is complete this will close itself and show a message of Config Done At this point press the Blackberr
6. tp us blackberry com apps software desktop desktop pc jsp Once set up is complete open the Blackberry Desktop Manager attach the Blackberry and click the Applications button Extract the zip file which was sent to you to a convenient location There should be an import install button near the top of the applications list click this then browse to the location of the extracted files and select the Mariner alx file Mariner should now appear on the list again near the button with a plus button next to it click the button and click apply Device v Tools v Import files EA BlackBerry Torch 9800 meyer Application Version Size Status Action Password Keeper i 60 0 112KB Installed x T Organizer i I Files a TTY Support iJ 600 5KB Installed x k i i x Media Sync Social Feeds i 1 0 0 46 2 1MB Installed x Music F Twitter i 200 16 1 7 MB Installed x A Pictures a i mb Windows Live Messenger i 25 63 2MB Installed x Videos Word Mole i 60 0 1 5 MB Installed x Yahoo Messenger i 25 63 2MB Installed x YouTube i 1 0 0 29 578 KB Installed x Documents To Go i 2 0005 081 47MB Installed x Marin i 1 25 00 86 KB nstalled Page 3 Updated Tuesday June 19 2012 magicomm Ji The Desktop manager will show the progress window again and go through various steps once that has completed Mariner should be shown as installed on the list You can close the Desktop Manager and disconnect the device
7. unicate with the phone unless Mariner is opened again Page 7 Updated Tuesday June 19 2012 magicomm make paper productive GENERAL USE Using Mariner is almost the same as the other platforms which magicomm provides routers for It will also Keep a history of the forms that you have sent up This way data can be resent and a brief view of the status of the individual forms can be seen PHOTOS On this version the photo capture is similar to the Symbian version Upon sending forms it will scan the entire phone for images to send and attach them Unfortunately there is no selective upload of photos like the Android router TROUBLESHOOTING If you have issues using Mariner for Blackberry it is always best to get in touch with magicomm support so can walk through the process of sending data and identify the area which is causing issues You can contact the support desk via the following methods Email support magicomm co uk Telephone 08000789179 The following are a few of the common problems that can be encountered whilst using Mariner Page 8 Updated Tuesday June 19 2012 magicomm I THE PEN VIBRATES VIOLENTLY THEN FLASHES RED There are many causes for this issue a few are simple to fix The first step is to check that Bluetooth is enabled on the handset The next step is to check that the properties of the pen In the Bluetooth settings of the Blackberry is set to trusted otherwise the pen will not be a
8. y Menu key and select OK USE ENHANCED SECURITY This setting can be left untouched as it is configured when the Application Code is set This setting determines if the encryption is enabled or disabled for transmission and storage on the device Due to the low computational power of some Blackberry devices it is advisable to disable this unless needed PHOTOS ENABLED AND NAG This is not a setting but allows the user to see if their current settings permit the sending of photos with forms and if the system will prompt them for a photo with each form Page 6 Updated Tuesday June 19 2012 magicomm Make pape Pro ductive OPTIONS VIEW TRACE This is for some phones which have difficulty sending Mariner v1 24 data It is a diagnostic trace of all the activity that Empty Mariner is performing A lot of the data in this screen is superfluous however if you are encountering a lot of exception entries there B dskakssaene de Cag may be an issue The trace helps determine the root cause of the issue Show information Delete Resend Data Settings View Trace Exit Closedown Switch Application EXIT This causes Mariner to go into the background however it will still continue to function This includes sending and receiving of data and feedback CLOSEDOWN This is not a setting this option will terminate the Mariner application and its background services The pen will no longer be able to comm
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