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1. Mi 30 05 32 13 18 Recambio de logic HK 2 Repair Eduardo Pugliese Mi 30 05 32 13 19 Se entrega el equipo 4 Delivery Eduardo Pugliese Mi 30 05 7 16 08 Here we have the complete list of events for the Sale SRO Trade Transaction panel selector P Parts and Products Services amp Events Mi ME a 1 661 3280 Board Logic 1 25 GHz 7 829 87 B Centro T cnico Inform tico S A Page 35 of 55 M ExpertEasier Sales Under this selection we complete the trade transaction for the current operation We can see the amount of products services and taxes And the total amount can be converted in any of the currencies pre selected under the Currencies selector in the upper panel in Preferences Layout In the bottom portal of this selector we select the different ways of payment pull down menu the customer applies to the transaction Pressing the i but ton at the bottom of the panel you can close the transaction properly by apply ing the balance amount in the last way of payment portal row Warning You won t be able to navigate or create new Sales SRO records if you don t close the trade transaction properly using this latter method E ExpertEasier Purchases eo e Purchases pti 661 3756 Remote Wireless Apple Module 661 3780 Power Supply Ac dc Module _ 661 3797 Modem Apple Usb Module lica Fitered parts and products 151 _ Imac mid 2006 17 inch PAI
2. Address Al 1866 City i Db 1 38 Uperarive ox E O 661 3874 Card Airport Extreme Us Canada 661 3876 Sdram 512 Mb 667 Mhz Dar2 you can also hear sounds Layout s changes depending of the kind of AAA A FER process we are performing It c may be a Sale SRO Purchase Movements Quotation or maybe a Product or Part selec tion a Graph News or a Calendar Trade transactions Sales SRO Purchases Movements Quotations have layout headers the Operation Header identified in colored text over a side by side blue band showing Company Name kind of Transaction and Operation ID When necessary several Layouts may overlap to provide a means for contrasting information among them By default when you startup ExpertEasier ToolBar Layout and Sales Layout are displayed When you select a Layout you can see an animation that helps to show you that a new database 1s being selected In Layouts you can also display other databases through Portals Zw 661 3878 Board Dc dc Imac 17 094 0020 CPU EC Pee E ART At Panels AL Product received info Events Model iMac Early 2006 17 inch Wa Overview Imac 17 1 83ghz 512mb Sdram 160gb Hd sd Serial N qy W86120EHU2N Acc End user Romero Alejandro m Address Alvarez 1866 City Phone 4251 5722 Country AppleCare N yy Date GSX 6 26 2006 Panels are well defined areas within Layouts that generally allow us to access portals to other databases through P
3. 19 7 07 333494 eMac USB 2 0 124 30 5 07 333411 eMac USB 2 0 917 18 5 07 m m eMac USB 2 0 917 Underlined blue text generally operations ID s from Transactions Events icons for inserting Documentation References accessing War ranty records start Phone Call Recording Print Product Reception and Reception Apple SRO Oy Phone Invoices Track Courier deliveries etc 0261 424 3415 Phone 0261 422 5522 Phone centro_mac umaza com a eMail i i 0261 15657 8873 Cell phone E www umaza com ar WEB page y umaza Skype T How to Contact activation icons for dialing e mailing Skype web etc M ExpertEasier Means of access Parts or Products selections directly from respective pictures Web services access like GSX services RSS news or NexTag A a Q a p Feature activation like ToolTips Page Setup dialog user account acti vation etc TR Ti oolTips h s Access levels Active Administrator Ono amp Yes Y Calendar day selection News Text Extension You get an extended text viewing by clicking the preview text That s what Cisco C rating thg MacBoot Hidden Commands News Translation Command text box select EJ Nasa Open another Layout Command Toolbar Item select L3 5 Hide Toolbar when opening ToolBar item Alt Toolbar item select GSX reset certify Command GSX icon select ET NexTag reset graphics comparison Command NexTag ic
4. PA 8B o H Code D Stock F ri i Seferi VIOU V Y MOU B VV 00 U vodule V N m 4315 1919 one 4315 0952 IsuarezGalfauno co eMail 661 3800 Keyboard wees Requires Mac Module y mos oo Expenditures amp events Commercial transaction Stoc t j Hard Drive 80 Gb 2 5 5400 USD 256 74 205 39 Mw 3 Drive Superdrive 8x Tray USD 220 21 176 17 4 1 f Power Supply Imac G5 17 USD 53 63 4290 we 2 Mouse Mighty Mouse Wired USD 33 69 26 95 113 Ipod 5th Generation 30gb USD 219 31 175 45 2 77 Board Logic 1 83 Ghz Intel Duo 0 10 5 USD 740 14 592 11 ww 661 3877 Board Logic 1 83 Ghz 661 3280 Board Logic 1 25 Ghz Usb 2 0 J544457AS34A Nicolas Pugliese M 21398 1 991 70 YM 661 3243 Hard Drive 80 Gb 2 5 5400 Nicolas Pugliese 205 39 649 05 Y 661 3283 Drive Superdrive 8x Tray Nicolas Pugliese M 176 17 556 71 M 661 3627 Power Supply Imac G5 17 Nicolas Pugliese z 42 90 135 57 Y 661 3662 Mouse Mighty Mouse Wired Nicolas Pugliese T 26 95 85 16 661 3889 Drive Superdrive 8x Nicolas Pugliese 222 58 703 37 8 In this Layout we input every product purchase or Expenses of our company This 1s our Purchases database WARNING Every operation we do in this Layout WILL MODIFY parts and products stocks services and account transactions Modification of stocks includes any change of quantities of a determined part or product i
5. and is vital to be backed up Any ExpertEasier user in the database network can make changes in these databases if allowed by access level Sales Purchases Movements Quotations Contacts Employee Local Tables Suppliers Prices Product Models Parts 1n Products Photos Events CompTIA codes Languages Currencies Damaged Parts RSS Feeds Received Products Customer Products Products Assigned General Preferences ExpertEasier PICTURES DATABASE ExpertEasier DATABASE Main Tables ExpertEasier DOCUMENTS STORAGE Local tables private access These databases are not vital in importance and allow customizing the way Ex pertEasier interacts with the user In this way any user can configure texts and icons displayed in Layouts except for those reserved by ExpertEasier system select own language or access their own news They are RSS news ExpertEasier Software Organization Texts amp Dialogs Local Preferences Charts Calendar All these databases and tables can interact with each other with Internet sites other files and local applications Conventions There are several conventions that are used in this software We may refer to ExpertEasier as ExpertEasier application software or database Every data that belongs to the selected database is in dark blue Any referenced data from other databases are in black or grey Colors in Operation headers determ
6. open the first part then just Command ExpertEasier Product Models click over the picture of the part to compare in preview or inside the portal to open it at the side of the first part selected See demo movie Marketing sub panel selector Code Description Stock Qt Price Pict Mktg W 61 2265 z P gt l ase Station Airport Q9 661 2776 Base Station Airport Extreme BS ga USD 154 00 D E 2746 661 2939 Keyboard Apple Requires Mac Os 94 4 EM Keyboard PM EN 661 2940 Keyboard Pro Usb White Max Os 9 94 O E 661 2926 661 2986 Mouse Optical 9 94 gt Led Panel USD 646 69 4 661 2939 O 661 3056 Adapter Dvi i To Adc Video V2 O 79 OF Keyboard Apple Requires B USD 19 94 661 3062 Keyboard usb pro black 97 O UN E aa e 661 3072 Keyboard usb pro with Extender i 97 OF 3 I2 Base Station Airport Express E USD 83 661 3045 Card Airport Extreme 11 Channel 7 13 30 O 661 3352 661 3079 Mouse usb pro black gt 97 OF m 83 19 r r I 661 4014 e 9 661 3226 Base Station Airport Extreme Poe e 108 EA Base Station Airport Express 661 3346 Power Adapter 65 W 49 50 f 16 O 7g USD 83 19 This 1s the Marketing preview portal list where we have the parts selection for composing the marketing PDF The selection is ma in the parts portal under the column Mktg We have a tiny reset button at the portal header
7. w 661 4674 Board Logic 2 4 GHz USD 100 00 Where used Events Stock WH Customers Brand Apple Taxes 10 5 Stock 1 Price Level 1 Category Partes Kind 2 Core value Price Level 2 Kind MODULE Kind 3 Tier 2 Price Level 3 Purchases Suppliers E Operation Suppliers Qty Currency Cost Suppliers Currency Cost Solu 4 i lu 7 M hg SE c C 35 as Visualizar Here we detail all the information about our finished goods and service parts A big picture of the product captures our attention so as to clearly identify it It is labeled with its part code number description and retail price A button icon leads us to the GSX part location In the lower part of the Layout 5 panes complete information related Part Suppliers panel selector Here we have the suppliers for the part or product detailing corresponding cost and currency Over the portal header we can see the tier level of the part tax percentage and current stocks Where used panel selector Every model that uses the current part is listed here Over the portal header you can see the total count If you want to assign a special product to the list you can do it by selecting from the pull down list the correct product This will modify the Parts in Prod ucts database Part Events panel selector This portal holds all the information related to specifications diagrams notes substitution parts or products installation procedures production procedure
8. 11 09 07 1000 Centro T cnico Inform tico 93 2 187 O Taxes v 333456 25 06 07 a Y 333414 31 05 07 1092 Latinmac 34 2 221 J v n owwmwr 2 Y 33316 0106 07 1088 Proyesco Sa 40 EY v 333473 04 07 07 a Y 333418 01 06 07 1088 Proyesco Sa 34 2 294 M d v 33401 130707 2 V 333427 05 06 07 1092 Latinmac 84 2 378 v 333482 13 07 07 z V 333437 15 06 07 1092 Latinmac 380 2 757 v 333529 2208007 Y 333438 15 06 07 1092 Latinmac 34 2791 v 333532 27 08 07 a Y 333473 04 07 07 1092 Latinmac 29 2 820 v 333539 04 00 07 e v 333537 31 08 07 1000 Centro T cnico Inform tico 84 2 904 v 333544 08 0907 Y 333544 06 09 07 1092 Latinmac 84 2 988 v 333554 13 00 07 a Y 333554 13 09 07 1092 Latinmac 44 3 033 v 333570 2509 07 a Y 333565 19 09 07 1316 Curti Gustavo 95 3 127 v 333570 26 09 07 1092 Latinmac 20 3 147 v 333571 26 09 07 1000 Centro T cnico Inform tico 118 3 265 OK v 333578 01 10 07 1316 Curti Gustavo 295 3 560 CI sseg 3580 Summ ary Debit Credit Balance Present E ExpertEasier News Projects News Projects e06 News a wv Computers 7 Q7 Cross Plat gt RSS Feeds E AnandT H http www codeweavers com products cxmac H GSS Apple Hot N u MacWindows H GSS App J u GSS Ap Lib zj u Translate trom Engish Apple Hot News an TON 1 Big Spaceship All Fun and Games We ve earned a reputation for innovation so we get to do incredibly fun stuff for great b
9. E ExpertEasier ExpertEasier Expertise Manager Centro T cnico Informatico S A Page 1 of 55 n e ExpertEasier INDIA INDEX Software Organization 5 Introduction 7 Requirements to run this software 9 Means of Access 11 User Level 11 Single User mode 11 Multi User mode 11 Data Level 12 Layouts 13 Panels 13 ToolBar 14 Portals 14 Buttons 15 Hidden Commands 16 Data Entry 17 Browsing records 17 Finding records 18 Navigation Bar 18 Tool Tips 19 References 20 Contacts 21 How to contact 21 Contact s products 22 Customers product Models 22 Suppliers finished goods 23 Contacts Events 23 Events 23 Quotations 24 Accounts 24 Movements 24 Employee 25 Assigned Products 25 Suppliers 26 Product Models P Product model Events 27 Repairs 27 Substitute Products 28 Customers 28 Sales USA 28 Parts Detail 29 Preview 29 Marketing 30 Centro T cnico Inform tico S A Page 2 of 55 n aE ExpertEasier INDIA Parts Statistics 30 Prices 31 Part Events 31 Part Suppliers 31 Models that use it 31 Customers that used it 31 Sales 32 Customer 32 Customer Info 32 Customer Events 33 Product Received for repair 33 Product received info 33 Product received Events 33 Products and Services 33 Parts and Products 33 Sales 34 SRO s 34 Services and Events 34 Performed Services 34 Events by process 35 Events Total 35 Trade Transaction 35 Purchases 37 Supplier 37 Supplier Info 37 Supplier
10. Events 38 Our Price List 38 Products and Expenses 38 Parts and Products 38 Expenses and Events 39 Trade Transaction 39 Quotations 40 Customer 40 Quotation Events 40 Parts and Products 4 Quotation Transaction 41 Movements 42 Input 42 Output 42 References 43 Statistics 44 Our Company general Turnover 44 Turnover by Employee 44 Turnover by Customer 45 Centro T cnico Inform tico S A Page 3 of 55 JE ExpertEasier INDIA Account Flow 45 Products 45 Products Ranking 45 Reports 46 Economic Reports 46 Financial Reports 46 News 47 RSS News 47 Displaying news 48 Web pages Projects 48 Web pages Translation 48 Calendar Agenda 49 Weekly Calendar Agenda 49 Annual Calendar 49 Monthly Calendar Agenda 49 Preferences 50 Currency Exchange rates 50 Accounts 51 Ways of Contact 51 Event Kinds 51 Expenses o1 CompTIA codes 51 Kinds of Process 51 Layout Texts amp Languages 51 General Preferences 52 FAQ Troubleshooting 54 Tips 55 Centro T cnico Informatico S A Page 4 of 55 ExpertEasier Software Organization Software Organization ExpertEasier consists in the correlation of several databases or tables working together They can be grouped in two kinds Tables that are accessed by everyone public access Tables accessed locally by the user private access Main tables public access are those databases that retain the real data of the company transactions This data is the most important one
11. a tool to be used by all the people concerned in repairing Apple products and those who are in charge of the administration of an Apple Service Center Several access levels allow any kind of employee to enter and retrieve data from the database These people can be Service Managers Technicians Accounting personnel Administrative personnel Reception personnel Sales forces Purchase department What should this people always do It s very important that people that uses ExpertEasier be very careful when en tering changing or deleting data to the database Although ExpertEasier has several data protection means like warnings different colored data speech alerts protected fields etc the nature of the database itself makes it impossible to block everything For this reason there are some recommendations that have to be taken into account by any user group These recommendations are stated only for the purpose of getting the most from your database and ensure that every data is placed in the right way in the correct place Once the data 1s in the database 1t depends on you and your people how to use that information ExpertEasier Introduction Technicians They must add every event they do to the database so anyone can keep track the course of the repair regardless people in charge of it are available or not They also have to input every document they reached from outside the database to fulfill the repair like PDF manua
12. as to have it in the list for marketing Every other field must be filled for Apple Warranty claims Product received Events panel selector pp Product received info H Reception B 333340 El equipo se cuelga 18 05 07 13 52 333411 al equipo se cuelga 30 05 07 13 05 333494 no queda la hora 19 07 07 11 46 A list of events for the product received filtered by kind 1s shown within a por tal Products and Services panel area In this panel we put down the products and services we re selling and the way of payment This panel is divided in Parts and Products panel selector ExpertEasier Depending on the kind of the sale Product Sale or SRO we have two sub panels Sales sub panel selector Services 4 Events Commercial transaction Svc Request Orders E 3 LOG Code f 661 3279 Board 1 Ghz Usb 2 0 USD p 661 3306 Board Logic 1 5ghz 128mb Vram 9 3 9 661 3307 Board Logic Version 2 2gb Ddr Ed E 661 3280 661 3311 Board Logic 600 Mhz gt Board Logic 1 25 Ghz 1 661 3280 Board Logic 1 25 GHz J544457AS34 5 1 Nicolas USD 267 47 10 5 829 879 s Under this sub panel selector we have an upper Part Product Search Portal that points to the entire Prices Database To constrain the search to a few rows to correctly select what we re looking for we ve got two filter fields one by kind of part product and the other by description a 4 letter k
13. far this feature 1s being developed In future customers will access your da tabase online via web browser with the SRO number and the password pro vided with the SRO receipt Can I access my database from a WAN Yes You ll only need to run ExpertEasier client SE Fp7 under FileMaker ap plication and access the remote ExpertEasier database For a more responsive behavior use local Fotos out Fp7 and Website XML Fp7 files but your pictures and website modifications won t be updated for other users Sometimes I cannot browse correctly through Layouts Why It may rarely happen that ExpertEasier seems to be hanged It s because it 1s in find mode and is waiting for a request It s probable that you reached that state for having interrupted an ongoing system process You can exit this state by pressing the enter or return keys TIPS a ExpertEasier FAQ Always keep a backup copy of the main database Navegador de servicio fp7 and client database SE fp7 Define a shared volume where you ll put all the documents that will be accessed by ExpertEasier and set 1t to be automatically mounted at startup in every ExpertEasier workstation Only people who know what they re doing must set Preferences Begin filling databases in the following order Employee database Parts in Products database Prices database Contacts database Suppliers database Place parts and products pictures Define folde
14. in your company to properly cancel trade transactions ExpertEasier Statistics Statistics Revenues Revenues Employee Revenues Company Accounts flow Products Products Ranking ud lad 7K 40 000 y tro T cnico m EN Y Startdate 01 01 50 57 A ied Enddate 24 03 11 32 000 Accounts d E Bank Y Cash 3 Check others Stik 10 000 E Check own Sort by Column3D O Credit Cara ERN ReaD NS RDNA ERRORRERRE NINN Q user Bee SS X ERN ARAVA X BENASSI Sal O Product O Document O Kind of transaction E Accumulated Balance arra Opening balance 100 Visualiz PY isualizar Company Credit Accumulated lemon em STE G 38 05 02 10 Centro T cnico Cash 10 00 18 030 79 Reports C 40 16 02 10 Centro T cnico Cash 1 864 05 16 166 74 P i v 334485 23 03 10 Cima Investments Cash 1 000 00 17 166 74 Sort by my y 334485 21 05 10 Cima Investments Debtors 3 716 14 20 882 88 O Customer y 334465 26 05 10 Cima Investments a Check others 544 50 21 427 38 Lh TOTAL 49 979 07 28 551 69 21 427 38 New balance 21 427 38 This Layout allows us to have an economic and financial state picture of our company at any moment Every graph has a means for selecting the date interval the subject of evaluation and the kind of transaction You may also select the statist
15. instance the meetings for the selected user Any date selected leads us to the corresponding events in the Mini Agenda and also shows the period between that day and today s date You can establish reminders in the mini agenda You only have to input a new event or select an old one in the future select the time field and stay the pointer there for a second A dialog will launch asking for reminder settings From the ToolBar you can select in administrator mode who is the current user This user is selected during ExpertEasier login at startup time A tiny color selector extends the functionality for support databases access see second Toolbar template Portals These areas in layouts represent access to How t tact Kind Not AAA a other databases or even to the same data 4634 3217 Phone vaccarobass hotm eMail m base for a given relationship with itself EB 15 6525 5885 Coll Y Portals are generally table like areas with titles in white over blue headers They can be sorted or not If one portal is sorted you can identify which column sorts be cause its header is darkened Generally sorting is in ascending way There are two kinds of portals Referenced Portals Those that only reference other databases data you cant s modify add or delete any data and Updatable Portals Those that can change related databases You can modify add or delete current data inside the portal You can al
16. mechanisms to access its programming code Requirements for the administrator installer Basic knowledge of relational databases FileMaker in particular Basic knowledge of system OSX Tiger 10 4 11 or Leopard 10 5 4 Activation of plug ins in FileMaker databases Activation of File Sharing in FileMaker Minimum Operating System requirements for correct operation System OSX 10 4 11 Tiger or OSX 10 5 4 Leopard In multiuser environments use FileMaker 10 x AppleScript installed and activated Minimum computing power for correct operation G5 or Intel Processor 1 6 GHz or better 512 MB of memory or more 1 Gb preferred Ethernet or AirPort LAN connection enabled for Multi User operation Audio Input output Minimum Internet speed for correct operation Broadband Internet 512 kbps or better 3 Mbps preferred UE ExpertEasier Means of access Means of access User level Users can access ExpertEasier in two ways Single User y ExpertEasier Runtime In this mode you can use ExpertEasier as a standalone application and all in formation in database can only be accessed by you There is a runtime engine provided with ExpertEasier in addition to the core databases which allows the software to run This means that there is no way to access data online in any of the databases except from exporting it in any of the ways provided You don t need external applications to run E
17. pane we can access their products Price Lists This portal refers the Supplier s price database and filtering through kind of product and keywords allows constraining the list for a faster access to data Contacts Events panel selector Events sub panel selector How to contact Contact s Products Accounts Movements an d A A Date Time ent Operatior 07 09 07 5 Sro Agosto eml v 333545 06 07 07 11 07 Eduardo Pugliese 3 SRO JUNIO eml V 333474 22 05 07 12 46 Nicolas Pugliese M Cta Cte Alfa Uno V 333346 In this sub pane all the events related to selected contact are detailed A selec tor allows filtering that event of our interest In the displayed portal you can launch any selected event by clicking the corresponding button at the left of that event These events may be defined in the Events Pane of the Preferences Layout HE ExpertEasier Contacts Quotations sub panel selector 18 05 07 ABOO6 7 CPU ATHLON 3500 64BITS S939 32749 8 26 06 07 076 1046 Fan Kit Front Inlet w Cable Dual 11799 g Here we can access the Quotations database and see any quoting made to the selected customer or from the selected Supplier Accounts panel selector How to contact Contact s Products Events Movements Cash 62583499 W 01 01 1950 57 07 07 2007 37 3z 2 6 7 07 V 333474 6 7 07 2 646 15 21 5 07 V 333346 21 5 07 3 612 19 This pane s
18. panel selector E E Substitute products 333336 Quesada Marina 922 7885 Eduardo Pugliese 393420 Brezzano Norberto Cu008 Nicolas Pugliese 1 653 6 333533 Lorenzo Martin Nicolas Pugliese 333537 Centro T cnico Eduardo Pugliese E ExpertEasier Product Models This pane shows us every repair that was performed over the product model se lected indicating the part used ToolTip over code shows part description Substitute products panel selector mp Portable low en 1 NexTag MB061 El MacBook White 13 3 TFT 2 0GHz Intel USD 1 NexTag MB063 Eg MacBook Black 13 3 TFT 2 16GHz USD 1 L NexTag MB062 MacBook White 13 3 TFT 2 16GHz USD 1 719 ME a NexTag M8998ZM A AppleCare Extended Service Plan for USD In this pane there is a portal filtered by kind of product model which shows every present finished goods that may replace the selected model This will be used for marketing campaigns This portal has a button Nexlag that allows us to accede to NexTag a site that provides updated information of prices which we ll use to take decisions when buying products When we press Nexlag button for the first time we are led to NexTag search for the product Then we have to pick the image address of NexTag sales statistics so as to show 1t within our database From this moment on NexTag will automatically refresh this graph See demo movie Any ti
19. see via RSS information the news provided by the feeds located in the upper left portal This information is created based on Rich Site Summary RSS 0 91 DTD These feeds can be picked from web pages that provide this kind of access to their news In Safari for instance is very easy to know if a given web page has any RSS feed because in the address bar you can see an G icon at the end of the line When you select this button you can see the RSS news in the browser Then you copy the RSS address from the address bar in Safari and place it in your Feed Portal as a new portal record Once you paste this text in the portal you press the Enter key or click anywhere outside the portal so as to commit refresh the record Once committed you can change the URL for a more informative text that explains what kind of news it shows NOTE Is very important to first commit the portal record before you change any text Otherwise the URL will not be accessed in the proper way Many times RSS URLs begin with feed If you cannot access the news using the URL configured this way you may change the word feed with http BE FORE you commit the record If you still cannot access news then it s probably because they re in other RSS format not available by this program so disregard that news site and delete that feed portal row Once entered the feed and replaced the text with our own title we can access the corresponding RSS
20. that clears all selections in this sub pane to allow restart selection To clarify this portal shows all those parts selected for marketing in product currently selected or others that contains them Parts Statistics panel selector FusionCharts Evaluation An InfoSoft Global Creation Parts used Qty iMac 20 inch Early 2008 E E 49661 4635 Hard Drive 3 5 750 Gb 2 2 8 a a 661 4634 Hard Dr 5 249 661 4674 Board Logic 2 4 Ghz 2 18 JE 49922 8503 Cable Bluetooth To Logic 2 28 4 N 249 661 4348 Keyboard Wireless 1 348 AAA 661 4633 Hard Drive 3 5 320Gb EN 1 2 8 ES ba 661 4637 Drive Superdrive Bx Slot M 1 2 WM JE 661 4670 Power Supply 180w ii86 661 4673 Card V 1 I 661 4673 Card Video Ati Radeon Hd 1 1 661 4670 Power S 1 1M 49076 1080 Adapter Power Wireless 91 8 922 8503 Cable 2 T 661 4637 Drive 1 HE 49076 1277 Kit Tools Cleaning Starter 10 8 661 4348 Keyboar 1 661 4633 Hard Dr 1 149 661 3226 Base Station Airport os Y In parts statistics we can graph the used parts distribution in repairs made over the current product selected To graph simply press the picture button as to graph used parts statistics Up to 10 more used parts for a given product model can be regarded You can limit the graph to a lower quantity to display in the graph for a better visualization M ExpertEasier Prices 10600 Prices O Prices
21. to every record in found set Delete Active Record Speech warning Q Delete All Records in Found Set Double Speech warning aa CEE Eds Oda sz can DOG L ToolTips ToolTips are small yellow blocks of text which appear be p low the cursor whenever you hover your mouse over a REP Battery model nun ToolTip enabled area while the ToolTip selection is on in A1078 and A1148 ToolBar at the right of Preferences button The text gener ally helps you to know some piece of information related to what you re pointing at For example what does a button do or what models contain a certain selected module Although you can enable or disable ToolTips help there are some ToolTips that are always enabled because they provide variable information like actual cur rency rate or the above example of which models use a specific part dE ExpertEasier Means of access References One of the most interesting features of this software 1s that you can store refer ences to documentation files or web sites and launch them instantly from wherever you re These references are generally stored in portals that point to the events database When you need to add a new reference you have 2 alternatives based upon the kind of reference URL You can copy paste or drag and drop the URL address in Safari or default Internet browser into the last portal row indicated with the icon Once the record is committed you can re
22. transaction Movements and operation ID Besides the navigation Bar as in any Transactions Layout we have the Transac tion Header identified in aqua where we select our current Customer or Sup plier and three well defined panels Input panel area In this portal we select the different ways of collection to be applied to the transaction Output panel area In this portal we select the different ways of payment to be applied to the trans action Pressing the t button at the bottom of the panel you can close the transaction correctly by applying the balance amount in the last way of payment row M ExpertEasier Movements Warning You won t be able to navigate or create new Movements records if you don t close the trade transaction properly using this latter method References panel area In this panel you have a reference portal that points to the Movements database and may be filtered by account when pressing the icon you select all ac counts click this icon to refresh the portal and by date interval Every debit or credit amount in blue when selected will be sent to the portal in the input panel In this way we can select precisely the correct value of the operation to be cancelled Some examples of using this Layouts are e Bank and checks movements e Debts and credits payments e Investments e Document payments NOTE Movements Layout must be managed by accounting personnel or any bookkeeper
23. 0 05 07 x a4 99 SRO Date Company Debit Credit Accumulated tor select sort by item then press ws 575 Purchase Tax gt gt c 5 02 08 07 a c 2 30 05 07 1007 Soluciones Mac 1 898 1 898 c 5 02 08 07 1071 AbelynS a 102 2 000 c 7 12 09 07 1399 Tallard Argentina 1 917 3 917 the button Proyesco Sa c 21 11 02 08 1399 Tallard Argentina 1 005 4 922 m v 333416 010607 2i CEC 4 ME v 333418 01 06 07 z v 39517 190807 21 576 Sales Tax 333481 13 07 07 1092 Latinmac 38 38 333411 30 05 07 1089 Laboratorios Beta 87 125 333350 22 05 07 1092 Latinmac 323 448 333351 22 05 07 1092 Latinmac 292 740 333475 06 07 07 1316 Curti Gustavo 87 828 333494 19 07 07 1089 Laboratorios Beta 18 845 333456 25 06 07 1092 Latinmac 50 896 333471 04 07 07 1092 Latinmac 154 1 050 333482 13 07 07 1092 Latinmac 38 1 088 333436 15 06 07 1092 Latinmac 461 1 549 Laboratorios Beta 333340 18 05 07 333411 30 05 07 333494 19 07 07 lt lt lt RAN Reports uli Sort by T Latinmac v v v v v v v v v v vo NDS Zameen V 399692 27 08 07 1092 Lalinmac 50 1 599 O Compan vo peso fU VO 313685 110208 1498 Perez Juan 263 1 862 y v 333427 05 0007 v 333340 18 05 07 1089 Laboratorios Beta 87 1 949 Month Vea ionos S v 333588 09 11 07 1000 Centro T cnico Inform tico a7 2 036 v 333437 15 06 07 a Y 333577 01 10 07 1092 Latinmac 28 2 064 Account V mas ee Le OUDOT 1092 Lames 30 2 094 v 333449 22 06 07 2 v 333550
24. 1007 Soluciones Apple MODULE 661 3414 Drive SuperDrive 4X Slot USD 342 9 428 6 86 3 7 07 10 5 1007 Soluciones Apple MODULE 99 661 3415 Board Logic 12 1 Good USD 451 2 564 0 113 3 7 07 10 5 1007 Soluciones Apple MODULE 661 3416 Display LCD Panel 14 1 USD 394 5 493 1 99 3 7 07 10 5 T 1007 Soluciones Apple MODULE 89 661 3417 Board Logic 14 inch 1 33 USD 584 4 7305 146 3 7 07 10 5 v 100 Browse This Layout displays the database where reside every product provided by our suppliers Suppliers Layout is only displayed in tabular view Aside the product code you have its picture button that can lead you to the Prices Layout to have detailed information of it At the left of the product pic ture you have the stock quantities for that product The products must be clearly identified by codes and the same product from several suppliers must have the same code in our database independently of the code that establishes some supplier arbitrarily It will be chosen for our codification the one that establishes Apple for its modules and finished goods For other manufacturer s goods you should always choose OEM identification codes not supplier codes It s very important to set the currency and tax percentage for every product value Failing to do so when assigning items to transactions there will be no prices displayed or a question mark will appear instead When hovering the cursor over the description of a part a ToolT
25. 327 2 843 Abelyn S a 333693 22 02 08 Cash Ibook opaque 16 Vram C Proyesco Sa 333416 01 06 07 Cash imac early 2006 17 inch 189 189 Ac Receivable naer turnover Panel selector a un BEEN 333517 13 0 24 2 2008 ec et T Economic Report select so item then press s 6 ak 333411 300 Ln SM imm Inform tico Sales Report By Transaction Kind 333696 220 e u On Delivery Compan Model Product Servi Sale total 4 7T 333350 220 elivery ompany odel oducts ervices ale tota 333351 220 333414 310 333424 010 333340 18 05 07 Laboratorios Beta Emac usb 2 0 830 830 snar 333350 22 05 07 Latinmac Macbook 13 inch 3 079 3 079 333437 is 333351 22 05 07 Latinmac Macbook 13 Inch 2 783 2 783 Re rts b 333411 30 05 07 30 05 07 Laboratorios Beta Emac usb 2 0 830 830 po 333437 15 06 07 25 06 07 Latinmac Macbook 13 inch 3 615 3 615 333438 15 06 07 25 06 07 Latinmac Macbook 13 inch 160 160 M 333475 06 07 07 01 08 07 Curti Gustavo Emac usb 2 0 830 830 Sort by 333539 04 09 07 06 09 07 Latinmac Macbook 13 inch Mid 2007 283 283 x 333550 11 09 07 Centro T cnico Inform tico Imac early 2006 17 inch 888 888 O Custome 333577 01 10 07 03 10 07 Latinmac Imac 24 inch 27 120 147 r 333588 09 11 07 Centro T cnico Inform tico Ipod Sth Generation late 2006 828 47 875 Month 13353 321 14 320 O Product Cash 333414 31 05 07 Latinmac Ibook G4 early 2004 160 160
26. Battery Lithium lon 50 Whr Here is where data of our company s employees reside This Layout can only be accessed in Administrator and level 6 user access modes Very similar to Contacts Layout except for the Assigned products Pane other panes work in the same way they do for Contacts but in this case referring to our employees In How to contact pane there are fields for the account names ID amp pass words for accessing GSX and Warranty site ALAC In passwords fields text 1s entered in white for security reasons If you want to check the passwords just select the whole text Assigned Products panel selector W86036SJU2N Y y We use this area to put every product our employee is assigned to This is only for company s product care and for administrative purposes a ExpertEasier Suppliers Suppliers O O Suppliers Code Description irgin 661 3407 Hard Drive 60 GB 2 5 4200 45 1007 Soluciones Apple MODULE 661 3408 Hard Drive 80 GB 2 5 4200 USD 205 4 256 7 51 3 7 07 10 5 1007 Soluciones Apple MODULE 9 661 3409 Hard Drive 30 GB 2 5 4200 USD 136 6 170 8 34 3 7 07 10 5 1007 Soluciones Apple MODULE S 661 3410 Drive CD ROM 24X Slot USD 110 9 138 6 28 3 7 07 10 5 1007 Soluciones Apple MODULE 661 3411 Drive Combo CD RW USD 167 6 209 5 42 3 7107 10 5 1007 Soluciones Apple MODULE e 661 3413 Drive Combo CD RW USD 167 6 209 5 42 3 7 07 10 5
27. L1 E Level 6 Icons panel selector We can configure ExpertEasier icons from the Icons Portal Users may change any of the pre defined icons to their own pref erences Only system icons cannot be con figured eons Search Engines O Qo gt XT d Qo em UM a OC ESSE LIES e JE Te Eoo B E o O E MS Ey E DOMO m Search Engines panel selector When we want to search a subject in Internet we have an area amp b Icons a GC d amp ALAC Warran Chequeo de equipos http alacservice apple c Y amp Altavista y ER aa TR M In several layouts where we p lace the Apple Discussions e idiscussions apple c ER KB Min Knowledge Base seer te keywords for the search A drop down list FS amp Apple Support Apple Support http support apple com Y lo cust sani htpuclusty comsearch at the left will allow us to select any pre ExpertEasier Preferences defined search engine when used also with our Smart Find Feature In this panel area is where we configure those search engines To configure one just go to your favorite search engine for instance www google com place the word test in the search area and do the search Then go to the address bar of your browser copy all the text and place it in a new portal record in the Search En gine panel selector in the URL test field Then place the name of the search engine in the Search Engine field an
28. Module a 109 661 3662 Mouse Mighty Mouse Wired 0 Module bo mal 661 3756 Remote Wireless Apple Module T 44 i M IA E This panel has a search portal filtered by product model and by a key text that points to the Prices database In this way we can access every product we sell By clicking in the corresponding part picture we can access the part in the Prices database so as to view supplier s info to pick one Once you decided who would be the supplier you select him in the Operation Header then go to the following panel and select the Parts and Products selec tor to continue Products and Expenses panel area In this panel we put down purchasing products and Expenses and the way of payment This panel is divided in Parts and products panel selector Expenditures amp events Commercial transaction Stock Tax y j t j Hard Drive 80 Gb 2 5 5400 0 105 USD 256 74 205 39 Drive Superdrive 8x Tray 0 10 5 USD 22021 176 17 lt Power Supply Imac G5 17 0 105 USD 53 63 42 90 Mouse Mighty Mouse Wired 0 105 USD 33 69 2695 Ipod 5th Generation 30gb USD 219 31 175 45 661 3877 Drive Superdrive 8x Board Logic 1 83 Ghz 661 3280 Board Logic 1 25 Ghz Usb 2 0 J544457AS34A Nicolas Pugliese 661 3243 Hard Drive 80 Gb 2 5 5400 Nicolas Pugliese 661 3283 Drive Superdrive 8x Tray Nicolas Pugliese 661 3627 Power Supply Imac G5 17 Nicolas Pugliese 661 3662 Mouse Mighty Mouse Wired Nicolas
29. O Kind of transaction 333416 01 06 07 Proyesco Sa Imac early 2006 17 inch 189 189 333418 01 06 07 Proyesco Sa Imac early 2006 17 inch 160 160 333424 01 06 07 Latinmac Ibook G4 early 2004 o 0 333427 05 06 07 Latinmac Mac Mini late 2005 400 400 333436 15 06 07 25 06 07 Latinmac Macbook Pro 3 791 300 4 091 333449 22 06 07 25 06 07 Latinmac vin power Mac G4 pci Graphics 524 524 333456 25 06 07 04 07 07 Latinmac Ibook G4 early 2004 240 240 333457 25 06 07 03 07 07 Curti Gustavo imac 233 420 420 333468 03 07 07 03 07 07 Curti Gustavo G3 Blue amp White 612 612 333471 04 07 07 Latinmac Emac ati Graphics 1 470 1 470 333473 04 07 07 Latinmac Macbook Pro 140 140 333481 13 07 07 20 07 07 Latinmac Ibook 32 Vram 180 180 333482 13 07 07 10 08 07 Latinmac vin powerbook G4 180 180 333502 25 07 07 0108 07 Curti Gustavo Power Mac G3 Blue amp White 240 240 333517 13 08 07 Proyesco Sa Pc Server 230 230 Financial Reports Here we can make a report based on accounting transactions in the selected period and kinds of account 24 2 2008 RAM Financial Report nformatico Accounts Flow By Company Start date 24 02 07 End date 2402 08 Aperture balance 3 716 Centro T cnico Inform tico 333537 310807 333543 05 09 07 333550 11 09 07 333571 26 09 07 333588 09 11 07 Financial Report T 180208 Taxes Under Accounts Flow Panel Selec a St te 27 Pn 24 2 2008 IS NNNNA c 2 3
30. Pugliese 661 3889 Drive Superdrive 8x Nicolas Pugliese Under this selector we have an upper Part Product Search Portal that points to the current supplier database You can see above the portal the Supplier s name in red to remember that the portal points only to his price list To constrain the search to a few rows to correctly select what we re looking for we ve got two filter fields one by kind and the other by a 4 letter key text Notice that in this UE ExpertEasier Purchases portal you can now sort by the stock column so as to know which parts have to be purchased the ones with negative stocks Once being identified clearly by using the picture preview we can assign a de termined part product to the purchase transaction using the button Expenses amp Events panel selector Expenses are pre defined under the Expenses selector in the upper panel in Preferences Layout In this portal you set the code currency expenditure rate and tax rate 9o for every kind of expenditure being defined Under this panel selector we have a portal where we select the expenditure code and the quantity When expenditure code is entered the other data of the row 1s auto placed by taking it from the corresponding values in Preferences Layout In the lower part of this panel we have the Events Portal Here we have the complete list of events for the purchase operation Trade Transaction panel selector Under this
31. This pane shows us 2 fields The first one is the Alert field This field holds any im portant information we should know whenever the customers um brings their products to our laboratory Text alerting about Qual ALOE and AR ity Programs firmware updates etc will notify us in the picture of the product received in Sales Layout An Alert icon located in the upper left will tell us via a ToolTip the text we put in this field For example 1f a customer brings a PowerBook to repair with operating system problems we can tell him by the alert that his equipment applies for a battery recall or a swap of logic board because that product is covered by an Apple Quality Program The second field is the NexTag sales graph Here is where we get the graph from NexTag site configured previously in Substitute products pane 3 The bottom Panel Area refers to the component parts of the product and how they have been used in repairs It has 2 panes Parts detail panel selector This pane shows us all the components of the product Apple provides this in formation in GSX under Part Lookup as a download the file is the complete service parts price list A field that filters the list 1s provided In this portal you will notice an icon that leads us to the specific part in GSX website As always in portals be careful when modifying prices or curren cies because they will be modified in the prices database also This feature has to be
32. ane Selectors These selectors are clearly identified by a dark blue title over an aqua header You can have other sub panels under the selected panel There are two kinds of panels Referenced Panel Those that only reference other databases data you cant s modify add or delete any data and Updatable Panels Those that can change related databases You can modify add or delete current data inside the panel So be very careful when changing data within panels All modifiable panel data 1s generally in gray text n ExpertEasier Means of access ToolBar The ToolBar is a Layout located aside any current se lected Layout and can be activated deactivated press ing the button located in the upper left side of the Layout The ToolBar is ExpertEasier s main Layout Selector This control layout contains several ToolBar Items which may be selected by double clicking them Once selected the corresponding ToolBar Item will reflect a small green bullet YY indicating the active selection If several Layouts were selected as a consequence of the navigation the arrow will reflect the main selection made in the ToolBar or the last transaction redirected Through the Toolbar you can access Transactions Transactions Support or Sources by means of selecting corresponding buttons A tiny flag in the Transactions area shows the base cur rency selected ToolTip displays code name A Calendar Mini agenda help us to keep track for
33. applied only by people assigned to making price lists service managers general managers account people etc At the end of portal rows we have the Marketing selector field to select those parts we want to publish When selected that parts are included in the Market ing parts list that is previewed in the Marketing pane at the right Preview sub panel selector Parts Statistics e Description T 661 2776 Base Station Airport Extreme 661 2939 Keyboard Apple Requires Mac Os USD 19 94 108 T 661 2940 Keyboard Pro Usb White Max Os USD 19 94 97 661 2986 Mouse Optical 1 1 USD 19 94 106 24 661 3045 Card Airport Extreme 11 Channel USD 37 13 M 30 I Y 661 3056 Adapter Dvi i To Adc Video V2 USD 13 50 so 79 le 661 3062 Keyboard usb pro black USD 33 00 97 Y 661 3072 Keyboard usb pro with Extender USD 33 00 97 2 Y 661 3079 Mouse usb pro black USD 33 00 gt 97 Y 661 3226 Base Station Airport Extreme Poe USD 136 81 108 gt Y 661 3346 Power Adapter 65 W USD 4950 16 When you select the part picture is shown in the portal you can have a preview at your right sub pane If the part picture is not shown and if it is an Apple Part when you activate the picture button you ll go to Apple s part picture in the web if available so as to pick it and store in the database Clicking in the preview picture you ll open the prices database showing that part If you need to compare two parts
34. d You can track your account s activity to decide which steps to Ts Products E s p amp Aug dh i In this graph we can see the distribution of products sold labor or parts used in repairs for selected periods Products Ranking FusionCharts Evaluation An InfoSoft Global Croation IIIT QS S AA Jof ul ul d Pru Centro T cnico Informatico S A Page 45 of 55 E ExpertEasier Statistics In this graph we can see the distribution of parts used in repairs for the selected product This graph can also be found in the Product Models Layout under the Reports We can print two kind of Reports by selecting the corresponding items to sort by Economic Reports Here we can make a report based on products and services sold in the selected period and kinds of transaction 3 24 2 2008 me Economic Report entro T cnico Inform tico Sales Report By Customer Date Delivery ji Products Services Sale total Payment method o Centro T cnico Inform tico 333537 31 08 07 Test Macbook 13 inch Late 2006 400 400 Warranty 333543 05 09 07 05 09 07 Cash imac 17 inch Late 2006 120 120 Ac Receivable 333550 11 09 07 Warranty Imac early 2006 17 inch 888 888 Warranty 333571 26 09 07 Cash Imac early 2006 20 inch 560 560 Bank 333588 09 11 07 Warranty Ipod Sth Generation late 2006 828 47 875 Warranty 333688 22 02 08 Cash Mac Mini early 2006 333695 22 02 08 Cash Ibook G4 14 inch 1716 1
35. d any help note in Notes field From now on this new engine will appear in the search area amp drop down list Our Company panel area Company settings are located in Our Company panel Here you can configure Company Logo Address main Phone Number e Mail and several system settings using checkbox like 150 Lay outs magnifying size ToolTip aid speech assis tance and page setup dialog selection Two text boxes allow for GSX refresh rate and system de lays reserved ur Company as Si ation E Centro T cnica Cervo ceo momo SA Inform tico C1051ABC Buenos Aires Company Centro T cnico inform tico S A Address Lavalle 1943 Dept PB A City Ciudad Autonoma Country Argentina Phone 5411 5238 1900 Fax 5411 5238 1901 eMail epugliese centrotecnico into 15099 ToolTips Y Delays 29 3000 Holidays panel selector In other portal we can set holidays to be considered as non workable days in our calendar The second pane in this area is for system purposes and cannot be changed Next Operation ID panel area The last portal 1s the Next operation ID Portal Contacts 1400 and is where we set the next numbering IDs for Sales 334466 w database selected The title of this portal 1s ac Purchases 41 E tually a button that refreshes the next ID num Movements 11009 HM bers for every main database Once refreshed Quotations 90 you may press the butto
36. dar This Layout shows an annual calendar from where we can select a specific month for analysis E ETE i li i er Tri ae i eoe Monthly agenda mm DEN waarmee Sm e TI Monthly Calendar Agenda In the monthly cal endar we can have a general view of those events previ ously selected in the Weekly Calendar A genda HE ExpertEasier Preferences Preferences YOu Preferences 555 ARS a 1 000 1 000 1 000 Peso Argentino Argentine Peso 688 AUD 5 0 283 1 000 3 539 D lar Austarliano Australian Dollar 659 BRL Ey RS 0 463 1 000 2 162 Real Brasilefio Brazil Real 649 CAD IRE 0 264 1 000 3 793 D lar Canadiense Canadian Dollar 651 CLP Ma 137 304 1 000 0 007 Peso Chileno Chilean Peso 642 CNY HE 7 1 767 1 000 0 566 Yuan Chino Chinese Yuan 557 EUR Gm 0 191 1 000 5 227 Euro Euro 648 GBP eee 0 173 1 000 5 796 Libra Esterlina British Pound 609 JPY e Y 23 376 1 000 0 043 Yen Japon s Japanese Yen 650 MXN PR Ss 3 246 1 000 0 308 Peso Mejicano Mexican Peso 696 USD HE 0 258 0 996 3 880 D lar United States A tv Cr entro T cnico Cen o ns S A a Access levels Onis rm tico ene SOBA M Eduardo Puglies Administrator M T cnico Inf
37. define the text with something more comprehensible When selecting the corresponding icon you ll be sent to the web site in your browser File You must press the icon and select the document or applica tion from the Open Window selector When selecting the corresponding docu ment or application icon this will be launched ExpertEasier Contacts Contacts Contacts ID Burset Alejandro 1090 Echeverria 5375 ZIP Code Send Address Send Name Alejandro Surname Burset Pablo Burset Contact s Products Events Kind Name Position Location LI Q 4522 1228 Phone contactos aleburset com eMail 7 15 6094 4847 Cell phone Here is where data of all the companies and individuals reside In this Layout we can access our Company customer and supplier s data Any trade informa tion may be filtered so as to keep track of invoicing pending debts or any kind of account related to the contact selected The Layout consists in 2 areas A Main Area where we access contact s location sites and trade info Company Name Contact Name Address Main and Send to Tax ID Contact Kind Alerts A Panel Area where we group several variable aspects concerning to the con tact containing 5 pane selectors How to contact Contact s Products Events Accounts Movements How to contact panel selector Contact s Products Events 4909 2117 Phone A
38. elps other people to get any information in an ordered fash evs dw Computers 7 RSS AnandTech RSS Apple Hot News RSS Apple Press Releases RSS Apple Reference Library ion An Internet search field is also included to facilitate access to information sources Web Pages Translation hidden command Command click over any RSS News title or any SSjicon in the Web pages Projects portal area to translate the corresponding web page according to se lected languages tf ExpertEasier Calendar Agenda Calendar Agenda Weekly Calendar Agenda In this Layout we can eee Weekly agenda access a weekly agenda E where every event for PEE the selected user is dis E played in 7 portals each representing a day from the week selected in the calendar provided same as shown in ToolBar You may filter displayed data by process and by event Two filter areas allow you multiple selections In the headers of these areas you have two little buttons that allow full selection or none selection 9 9 In the upper right there is a portal where you can filter the agenda opportuni ties and tasks events for the user selected This portal serves as a quick access for assigning events not related to any transaction for example a requirement made by a phone call an idea or a task to do Eduardo Pugliese m e e e Annual agenda Annual Calen
39. establish communica tion with them From here we can quickly add a customer to our database with out the need to go to the Contacts Layout As this is an up datable panel any modification made in here will change the Contacts database Pressing the way of contact activation icons we activate the corresponding means of contact without loosing focus of what we re doing in the transaction Customer Events panel selector eMac USB 2 0 124 1 eMac USB 2 0 1 135 eMac USB 2 0 917 A list of sales events related to the customer 1s shown within a portal Product Received for repair Panel Area Product received Info panel selector Model MacBook 13 inch la Overview Mb 13 1 83 2x256 60 combo white Serial N Ww 4H630MLTUSB Acc End user Ernesto Carro T Address Alsina 3536 City Phone 154 496 2024 Country AppleCare N yy N A Date GSX 9 07 2006 This area contains all the info related to the product our customer is bringing to repair Starting from the serial number of the Apple product we press the but ton to access all related product data from GSX In this way we can get model configuration estimated purchase date and even the product picture If the product is not an Apple brand or it is not in GSX database we still put down the model through a pull down menu or directly by typing it in the model field Pressing the gw button we assign the received product to the Customer Products database so
40. ey text Once being identified clearly by using the picture preview we can assign a de termined part product to the sale transaction using the 3 button Svc Request Orders sub panel selector Base Station Airport Dual Ethernet Keyboard Wireless Us Canada Mouse Wireless gt 1 661 4218 Board Logic 1 83 GHz Nicolas USD 896 98 10 5 2 782 87 8 1 e922 7754 Housing Top Case with Nicolas USD 95 60 105 296608 T Ug In case that we re processing an SRO we first need to identify the correct part that it is going to be used in the repair So we have an upper Component Part Search Portal that point only to those parts that belong to the product received A key text filter field helps us to constrain the search Once we find the part in the search portal we apply that part to the SRO and send the replaced part to a damaged parts database pressing in both cases the respective 3 buttons You must write down parts serial numbers because they re used when submitting warranty claims Services amp events panel selector d 3 888 0001 Labor t L t 4 bi L Reception el equipo se cuelga 1 Receipt Nicolas Pugliese Mi 30 05 32 13 05 Apple SRO HK 2 Repair Nicolas Pugliese Mi 30 05 32 13 18 z Repair Recambio de logic s 2 Repair Eduardo Pugliese Mi 30 05 13 19 Delivery Se entrega el equipo 4 Delivery Eduardo Pugliese Mi 30 05 2 16 08 Performed
41. he flags of 6 countries MIES is used to change the default language of ExpertEasier and to update any changes made to the texts of Layouts General Preferences area Access levels panel area An Access Level Portal let us to setup A eee users access level to the database Only Bicie Username Password TT eee a y those employee entered in the Employee 2M Nicolas Pugliese Administrator M s s R Gustavo Cacheiro Administrator M database are eligible to figure in the pull vi Admin Administrator H E en uL down menu Any out of 7 pre defined ac cess levels to the database can be selected See Layout access panel area below By default Level 1 1s the lowest access level and level 7 or Administrator the highest You can add or delete accounts and enable or disable access of any ac count from here NOTE Be careful to set active at least one administrator user Otherwise you won t be able to access Preferences Layout again Layout access panel area In this portal we define the several features ar of ExpertEasier we want to allow the dif cmm LL ferent users to use BE CAREFUL TO m M ALWAYS SET TO ADMINISTRATOR USER EVERY ACCESS Every checkbox has a tooltip to aid the administrator to as sign access to features By default when selecting Erase checkbox you also allows that user to also export records Access levels RROOOOIE qu aa S he Aaa 9 ip i ug I IE E 9L
42. hows us all the financial transactions for the selected contact filtered by account and by period When selecting a specific account we can see every filtered transaction in selected period The balance for that period is shown aside the account If you want to see every account transaction ever you have to press the A icon Accounts are defined in the Account Preferences Pane Movements panel selector How to contact Contact s Products Events T Accounts Movements me 01 01 1950 57 gt 07 07 2007 57 6 7 07 Comisiones V 333474 6 7 07 2 186 90 30 5 07 Board Logic C 30 5 07 1 991 70 30 5 07 Hard Drive 80 C 30 5 07 649 05 30 5 07 556 71 30 5 07 135 57 30 5 07 85 16 18 079 10 5 172 18 30 5 07 Drive C Io im IN im 30 5 07 Power Supply C 30 5 07 Mouse c This Pane very similar to the previous one shows us every movement of goods and services for the selected contact Four checkbox fields allows us filtering purchases or sales of products and services Again we can select a determined period of evaluation Products displayed come from Prices database while Services are those defined in the Services Preferences Pane or Expenses Preferences Pane E ExpertEasier Employee ID l Category Gerente T cnico State ZIP Notes Avanzados de Ingenier a electr nica 1 6 07 V 333419 Del Cielito 888 0001 Mano De Obra 28 5 07 V 333409 Sanchez Marcelo 661 4200
43. ices to be performed At last we press the icon in the navigation bar to print or send the Quotation to the Customer by eMail At the bottom of this panel you will notice a checkbox at the right of the total amount E pas Rm This checkbox allows you to transfer the quotation to a new sale If in the meantime since the time you send the quotation to your customer and his acceptance any price changed you will be warned by the sys tem Below total amount in your base currency you may select another currency as a stable reference in case of currency rate changes UE ExpertEasier Movements ye 125 008 E y Payed 5125 00 5 mi 27 6 07 mi 20 6 07 125 00 125 00 When you have to balance accounts for example when a debtor comes to your company to pay his debt you need to cancel the debt with the new way of pay ment You have 2 ways to do this 1 Modifying the original trade transaction and changing corresponding ac count s to reflect the finished transaction 2 Use Movements Layout to balance accounts and assign the new status to the customer The same applies when you have to cancel a debt of yours You may use Movements Layout to balance your accounts WARNING Every operation we do in this Layout WILL MODIFY account amounts Like any other Transaction Layout there is a Layout Header a side to side blue band that holds the company name pull down menu the kind of
44. ics to be evaluated for products services or both In any case the upper graph is shown in a monthly basis while the lower one 1s quarterly There are 4 container fields in the right side of the Layout to allow any com parison among charts using drag and drop You may also use the monthly and quarterly charts containers to compare graphs To perform any graph you must select the as button located at the left side of the graph container Here you can graph 6 kinds of reports depending on the target subject of analy SIS Our Company Turnover oOo o os Revenues Company Accounts flow Products Products Ranking FusionCharts Evaluation An InfoSoft Global Creation Monthly Sales Teen Mon 2009 2010 p January 2 882 408 Sort by Coumn3D i February 2 203 408 A Sus March 580 4718 nti il roduct ADR MARO ind of tri L In this section we can graph all our sales in the periods selected Turnover by Employee O08 stes and Repons lentas mensual Column3D E t ExpertEasier Statistics We can also graph all sales made by E employee in selected periods Turnover by Customer Use this section to track your sales to selected customers Accounts flow Centro T cnico 0 Centro T cnico Centro T cnico Here we have the flow of selected accounts in selected perio
45. ind mode to navigate through records Navigation bar a Gi Dis ne POs 73 7 This section located in the upper part of all layouts has all the necessary but tons to navigate among the registers of the database In addition 1t includes the ExpertEasier Means of access mechanisms for searching locally and in Internet statistics graphing register and report printings data importing and exporting elimination of register s and an OSX calculator Under records navigation arrows you can see which 1s the active record in the found set of records Under the Show all Records button we can see the total amount of records 1n database In detail zJ Hide Layout button Go to First record button Go to Previous record button gt Go to Next record button Go to Last record button O Show All Records button 5 Table View Form View buttons Add New Record button Find Records button Find Records with Same Selection button Print Record s button m Look for Product Model in GSX Warranty Page button t9 Open GSX site button for selected user account amp password F Open AppleCare Service Source button 4 OSX Calculator button a Find in Internet Area Pre Established search engine es Statistics graphing button Report button 47 Import Records button See appendix of importing formats amp 4 Export Records button See appendix of exporting formats Replace Contents button for selected text in a field
46. ine what kind of Transaction you are doing Sales SRO Purchases Movements Quotations Any underlined blue text implies a button activated script that leads us to what it is referencing It may be an Operation ID or a Contact Name Any blue text can make a selection of a part to be previewed select a value to be assigned in a Movement operation or establish automatically the scale of a graph Icons or pictures generally mean a button If they are buttons when hov ering the mouse cursor over them the arrow pointer will change to hand 3 The only dates that can be selected as buttons in a calendar are the ones in the grey Calendars in ToolBar and Weekly agenda HB Commit records is to update databases in a certain moment You can do this by 1 Pressing Enter key NOT Return key 2 Clicking outside the field you re modifying 1f you re in a por tal row you must click outside the portal Be careful to click in a place inside the layout where there is no button that executes a script we don t want to select 3 Select another record or 4 Perform a find Current This term is applied to any record operation user Layout database picture field or portal that 1s being selected in the moment of discussion Click select Whenever you see in this manual a button with an arrow pointer inside it it means that the button is being selected Nexleg ExpertEasier Introduction Introduction In Service business y
47. ip will tell you which products uses it This 1s done this way due to layout display space restric tions You may notice that retail prices in the Price column are in black instead of dark blue This is because this column is showing the price of the correspond ing part or product referred to the Prices database Any change you make here will change the original Prices database If you have no price in the list for a given part product it means either two things 1 That part product is in Prices database and has no retail price or 2 The part product is not yet in Prices database If so you can input a price in here to automatically generate a new record in Prices database for that part product f ExpertEasier Product Models eoe Product models Products D s 21 2006 Garc a Mendy IMAC 17 1 83GHZ 512MB 8 26 2006 Provesco Sa IMAC 17 1 83GHZ 512MB 8 24 2006 Provesco Sa IMAC 17 1 83GHZ 512MB j E 3 2 2006 4 Centro T cnico IMAC 17 1 83GHZ 512MB Code j t i l Mktg 661 2219 011 0557 Whole Unit Swap Custom Contracts OM 5 Card Airport 128 Us 076 1080 Power Adapter wireless version 2 E 661 2265 e 076 1213 Kit Access Tool oL Mes Base Station a MERE Y 10301 1 Memoria Lifetime 1gb Tipo O f 661 2746 E 661 2219 Card Airport 128 Us er EM V Keyboard Wireless Us E 9 661 2265 Base Station Airport aE oar ead 661 2420 Base Station Airport Dual Ethernet e Ob EC a Ke
48. lect the Update Currencies button that 1s actually the flag of the base currency This action will fill every currency field with present rates retrieved from Internet With the Adjust field you can adjust rates to re flect a rate closer to those used locally WARNING ONCE YOU SET A NEW ADJUST VALUE FOR ANY CUR RENCY YOU MUST UPDATE CURRENCY RATES BY CLICKING ON THE BASE CURRENCY FLAG OTHERWISE YOU CAN HAVE WRONG CALCULATED RATES ExpertEasier Preferences WARNING AS STATED IN THE LICENSE AGREEMENT RATES RE TRIEVED IN THIS WAY ARE ONLY A REFERENCE METHOD AND YOU MAY NOT USE THEM AS CERTAIN DATA IT IS UPON THE ADMINISTRATOR DECISION TO USE THEM YOU MAY ALWAYS SET CURRENCY EXCHANGE RATES MANUALLY Accounts panel selector In this portal we can set all the accounts we ll need for our trade transactions Ways of contact panel selector These are the ways we can contact our customers and suppliers You can set the icon in the corresponding field by drag and dropping it You may use the icon panel provided or you may use your own Those ways that can be dialed by DTMF like phone fax or cell phones have an append field for dialing outside in a PBX Event kinds panel selector Events are the situations that happen in the course of an SRO Every event we use in events portals are defined here Those events used by the system cannot be erased You can define your own events Expenses panel selector These are the expendi
49. ls URL references diagnostics etc Receptionist Scan customer s documentation and add the correspond ing PDF as an event to the SRO Enter every customer data that could be necessary for CRM purposes like phone numbers e mail address ac tivity tax ID other customer products etc Managers ExpertEasier Administrator Keep control of every trade transaction and the correct selections of spare parts Assign times and tasks to technicians so as to be able to have a Gantt timetable updated continuously Control completion of every required field in all Layouts Check consistency of data entered by users Input RSS feeds related to OEM products and services news Setup Account Access Levels and Processes in Preferences Layout Keep CompTIA s database up to date use the poo icon in CompTIA selector in Preferences Layout Accounting Purchase Dept amp ExpertEasier Administrator Export Import data to keep sources price lists providers component parts etc up to date Assign periodically currencies correction factors Select parts to be used in marketing campaigns Setup Currencies Accounts Ex penses and Services rates in Preferences Layout Developers amp Senior Technicians Keep well documented every de velopment skills or service procedure and generate the corresponding technical papers For example SMD soldering de soldering techniques upgrades how to do spare parts modifications and substitutions code listings of
50. may need to establish commu nication with them From here we can quickly add a customer to our database without the need to go to the Contacts Layout As this 1s an updatable panel any modification made in here will change the Contacts database Pressing the way of contact activation 1cons we activate the corresponding means of contact without loosing focus of what we re doing in the transaction Events selector A list of sales events made to the customer is shown within a portal Quotation Events panel area In this panel we can set the product model about we re quoting for example a MLB exchange When we select the model from a pull down menu we get im E ExpertEasier Quotations mediately the product picture The list of the events related to the Quotation is shown within an adjacent portal Parts and Products search panel area In this panel we can access the parts and products we re selling This panel area is divided in Model selector When selecting this we ve got a portal to Prices database filtered by product model and by a key text field Kind selector On the other hand selecting this one we ve got a portal to Prices database fil tered by product kind and by a key text field Quotation Transaction panel area Once identified the products or parts to be selected for the quotation we only have to press the corresponding icon to assign that part or product We complete the transaction putting down the serv
51. me we want to reset the NexTag graph we press NexTag 2 The middle Panel Area is used for marketing purposes It has 2 panes Customers panel selector Date GSX Company Description 5 21 2006 Garcia Mendy IMAC 17 1 83GHZ 512MB 8 26 2006 Proyesco Sa IMAC 17 1 83GHZ 512MB 8 24 2006 Proyesco Sa IMAC 17 1 83GHZ 512MB 3 2 2006 4 Centro T cnico IMAC 17 1 83GHZ 512MB epugliese amp c m ggmendy amp g When we keep records of our customer s products regardless they brought some of those product to our service we do it especially for use that informa tion in this pane Every customer we have that own the current product model will appear in this portal showing if accept marketing field is selected in Con tacts database the corresponding email address When we press the envelopes icon We execute a process that makes a PDF composition of those prod ucts listed in the pane Substitute products with the picture of the model and the component parts selected in the pane Parts detail This marketing PDF is then sent to every allowed people in the list You can configure this action to be automatically sent at regular periods not yet implemented Sales USA panel selector a Customers Battery model number A1078 land A1148 Battery serial number range first 5 igits 01 6N601 ending with THTC or 6N530 6N551 endina with THTA THTB dE ExpertEasier Product Models
52. must be stored in a shared volume so that any user can have access to them This volume is generally a shared folder in the same computer that shares the data bases It is recommended that each user con figure the computer in User System Prefer ences Login items pane to mount this volume at startup so as to have a clean access from Expert Easier events manager NOTE In Multi User mode you may experience longer delays than in Single User This is because huge quantities of data are being retrieved from the server for the several portals layouts have As long as records are indexed you ll notice that delays will decrease while you use the database We suggest to set FileMaker cache memory to 256Mb Data level ExpertEasier has several means to access records obtain information and enter data into the several databases that conform it Layouts Panels ToolBar Portals Buttons Hidden Commands Data Entry Browsing records Finding records Navigation Bars ToolTips References E ExpertEasier Means of access Layouts eoe Sales Tona 777 Layouts are the windows we use to IE show ExpertEasier data for the se lected database in the ToolBar In sues Aer to ON Layouts you can show alphanu merical text pictures movies and Model iMac Early 2006 17 inch m Overview Imac 17 1 83ghz 512mb Sdram 160gb Hd sd Serial N W86120EHU2N Acc End user Romero Alejandro w
53. n our warehouse Like any other Transaction Layout there 1s a Transaction Header a side to side blue band that holds the supplier s company name pull down menu the kind of transaction Purchases and operation ID Besides the navigation Bar as in any Transactions Layout we have the Transac tion Header identified in red where we select our current Supplier and three well defined panels Supplier panel area Supplier Info panel selector Q3 4315 1919 Phone Q3 4315 0952 Phone lsuarez alfauno co eMail Here we have all the supplier related data that we may need to establish com munication with them You cannot add a supplier in this panel as you did with Customers in Sales Layout To add a new supplier you need to go to the Con tacts Layout Although this is an up datable panel and any modification made in here will change supplier s data in the Contacts database Pressing the way of contact activation icons we activate the corresponding means of contact with out loosing focus of what we re doing in the transaction ExpertEasier Purchases Supplier Events panel selector Nicolas Pugliese 19 977 A list of purchases events related to the supplier is shown within a portal Our Price List panel area products 185 Imac early 2006 20 inch He PS gt Pict m viodule A se Opica 1 661 3226 Base Station Airport Extreme Module 108 661 3352 Base Station Airport Express
54. n to set the next value Employee 9000006 for that database Whenever you have to delete a record and reassign the same ID to the next one you have to come here and renumber it WARNING Use very carefully this function because you can overlap other operations already done ExpertEasier FAQ FAQ Troubleshooting Does this software work in Windows No so far ExpertEasier works solely on Macintosh platform Can this software interact with other databases How Yes you can export ExpertEasier data in Excel Format These files can be used to intermediate with other installed databases to complement them Is this accounting software Although that is not the purpose of this software ExpertEasier can act as a very powerful tool for business administration and decision making by means of graph generation and economic and financial reports Can anyone access GSX through the database Yes providing those people have an Apple account and password AASP Is there any way to learn how to use ExpertEasier Yes through this manual viewing the learning movies referenced aided by the ToolTips and playing with the software in DEMO mode Ask Centro T cnico Inform tico for training courses Can I use ExpertEasier with other computer brands apart from Apple No ExpertEasier only works with Apple computers See Requirements Can my customers access to their data in my database to know about their products repairs So
55. news by clicking the G5 button at the left of the portal row JE ExpertEasier News Projects Displaying news Once the news are displayed in the lower News Portal you get the news header in blue timestamp in grey and immediately below the first two lines describ ing the main concept of the news If you want to see a more detailed description you can click in this text a message with more lines of text will be displayed and in case you like to see the full article you can click the gt URL button OK button default will close the message In case you want to open the article directly from the News Portal you can se lect the news header in blue and the article in the source page in Internet will launch in your default browser Web pages Projects portal area In the right side of this Layout we have a portal which may be considered like an Events Portal The difference here is that it only deals with URLs and docu ments They are grouped by kind and selected in the kind selector In this way you can group for instance URLs related to Apple manuals Parts Datasheets Software etc You can also group URL and documentation located in your hard drive to define a library for a determined project or process developed in your company This portal differs from a Bookmarks page in a browser because you can place an URL here and then it may be accessed by any other user in your net work This collaborative method h
56. ng information is gathered from so as to make campaigns or mailings to our customers offering them our products services or parts depending on the kind of products they have In this way we can focalize our marketing What kind of information is relevant Product Model Product Configuration System Profile as a Information Document in XML Format GSX Date of purchase Apple Serial Number Complete 11 characters up to date With all this info we may know for instance how much memory does the product have application software installed hard disks optical disks operating system version etc You can program the database to launch an automatic mar keting mailing to each customer at regular period intervals Expansions upgrades conversions updates technology improvements Apple Care extended service software better products There are so many business opportunities that arise from this information source KEEP THIS DATABASE ALWAYS UP TO DATE Suppliers finished goods sub panel selector Irrency Price Hard Drive 180 Gb 7200 Rpm W carrier USD 213 40 03 07 2007 lt Hard Drive 180 Gb Pata 7200 3 5 Inch USD 182 60 03 07 2007 Hard Drive 2 5 100gb 5400 Sata 5 USD 223 44 03 07 2007 Hard Drive 2 5 120 Gb 5400 Sata USD 249 22 03 07 2007 Hard Drive 2 5 60gb 5400 Sata USD 111 72 03 07 2007 Hard Drive 2 5 80ah 5400 Sata usn 162 42 03 07 200 In case the contact is a Supplier in this
57. on select Nexfag Parts comparison Command part picture select r Print Invoice A Command delivery icon select EY Print Invoice B Alt delivery icon select Y ER Smart Find Internet search ues selection press Command Alt F 7 E rd 5 E X F This activates an Internet find with th the wads acid anywhere within ExpertEasier You only have to make the selection and then press Command Alt F After that ExpertEasier Means of access an internet search using preselected pre established search engine will take effect Picture insertion from file Prices Command picture select X Use this command to delete a picture or to place one from an external file Data entry There are several ways of filling with data the database Directly writing in the field 1f allowed Drag and dropping data into the field 1f allowed Clicking buttons calendar Accessing data from the web RSS news Web Services Importing data FileMaker Excel Text XML etc Checkbox Selection like in filter selection fields identified with a square in multiple selections or by a circle in exclusive selections Pull Down selections like in Company or SRO kind selection fields Identified by a small indicator in the field Date intervals like in periods filter selection fields They re pull down menus with 5 predefined intervals and a Select option for manually inputting dates You can always know whether you a
58. ools Cleaning Starter f Parts and Products selected to sell Code Stock Currency Retail Price Taxes Ext local price 1 661 3848 Hard Drive 3 5 160 GB 7200 USD 100 00 10 5 221 83 8 1 661 3852 SuperDrive 8X Slot load USD 100 00 10 5 221 90 Y y Performed services Product tax 46 59 Products total 443 73 i Qty Code Description In charge Currency Retail Price Taxes Ext local price 4 888 0001 Labor Eduardo Pugliese T ARS S 90 00 21 0 360 00 M Services tax 75 60 Services total 360 00 Subtotal Products amp Services 803 73 Sales total 925 92 um Visualizar Many times we need to make a quotation to customers to allow them to know in advance any information of required products and services As this informa tion is not relevant to our accounting this process will not change any account or stock quantities NOTE Every operation we do in this Layout WILL NOT MODIFY any parts and products stocks services or accounts amounts Like any other Transaction Layout there 1s a layout header a side to side blue band that holds the company name pull down menu the transaction name Quotations and operation ID Besides the navigation Bar as in any Transactions Layout we have the Transac tion Header identified in yellow where we select our current Customer and three well defined panels Customer panel area Customer info selector Here we have all customers related data that we
59. orm tico S A Y Nicolas Puglies Administrator g 843 Dept PB A mM Gustavo cashes Administrator Y o I a I epugliese amp centrotecni CLE 150 C A ToolTips W Delays 29 3000 DO gt OS OAC m NE Contacts 1400 ww Ls fW N N JoAN DA v Sales 334466 w Ea su Q Y DA E lll Purchases 4174 E gt im Ra Es AG Movements 777809 w Han Sipser ee il 39865214 Quotations 90 Id ee In the top of this m we have a Main Preferences Selector divided in 10 portal panes When a portal has a trash to delete a portal row you will only be able to delete those portal records that are not being used by the system If you try you ll get a display message saying that you can t do that In this Layout we set database general parameters of Currency exchange rates panel selector Identifies currencies rates that will be used in our database A pull down menu with the exchange code universal 3 letter code allows selection of any world currency and thus showing respective flag in other field Once selected every currencies we ll use we select the BASE CURRENCY this is the currency that all other currencies are rated against This base currency is the main ac counting currency and is set only once at the initial setup of the database Employee 9000006 y WARNING ONCE SET YOU CANNOT CHANGE THE BASE CUR RENCY BECAUSE ACCOUNTING AMOUNTS WILL NOT BE FUR THER CONSISTENT From now on you can se
60. our main capital is your experience That s why your cus tomers choose your company and for this reason you invest money training your personnel Did you know that Information Technology has the highest training expenditure as a percentage of payroll and one of the highest expenses per employee Most common expenditures are Certification fees Periodic updates in new technologies Travel Expenses Non productive time and wages paid to trainer and employees Support materials Products damaged while being repaired Now How do you store this experience in your company Your company cannot capitalize technician s professional formation because it s his capital and the company is paying for that But the experience gathered while repairing must be company s property This experience is your company s capital and you should store it somehow in your company to share it between your other employees when that person is not available or leaves the company What is ExpertEasier What does this software do ExpertEasier is a database specifically developed for the administration of an Apple Service Center AASP We like to call 1t as an Expertise Manager It relates the requirements of the manufacturer customer and service provider and administrates the way the events are carried out in an organized and ordered way These requirements are Access to documentation and pursuit of standards of quality and reliability es tablished by
61. proprietary software or firmware developed in our company and any process technique expertise or ability developed in our com pany Input RSS feeds news that may be important to enrich junior technicians or to keep users informed about the most recent technologies advances that would be useful for company s objectives Sales amp Marketing People Input any events related to quotations or sales Complete with any interesting customer information the Contacts database Requirements to run this software This software requires of a permanent connection to Internet Otherwise delays or errors in the operation can take place due to retries to obtain data from the Web This software has been created with the software tool Filemaker version 10 x to be used under Apple Macintosh Platform You can always make a backup ExpertEasier Introduction copy of your database and can also export your data in several formats for se curity reasons or to process it with other programs In case of any file gets dam aged it will be necessary to use this application software to recover it If you don t know how to do it or simply don t want to do this Centro T cnico In formatico S A will recover your databases for you please ask for recovering rates to experteasier ceteinfo com ar This program cannot be customized In order to ask for any customization please contact us to experteasier ceteinfo com ar NOTE This software has no
62. provided and replacing up to 4 variables located in fields Name aaa Position bbb Location ccc and Notes ddd Within the URL replace with aaa the first variable with bbb the second and so on Then place different values in fields Name aaa Position bbb etc to go For example ht1p www ceteinfo com ar productos php producto_id aaa Any of these actions can be activated wherever a contact portal is being dis played in a determined Layout To this date other ways of contact are not specifically related to any action Those provided with ExpertEasier are eS Activity commercial industrial or professional Credit Card iChat ICQ Messenger 1 SMS Contact s Products panel selector When selecting this pane we find another sub panel inside with 2 sub pane se lectors Customers products Model sub panel selector I Mode Overview atio Serial N i EIS imac early 2006 Imac 17 1 83ghz 512mb 8 26 2006 amp W86202U4U2N Jj HS FIA f imac early 2006 Imac 17 1 83ghz 512mb 8 24 2006 QP6290C1U2N M F waa Macbook 13 inch Mb 13 2 0 2x512 80 sd dl white 11 24 2006 UY 5C646FJBWGL Y In this sub pane we have a list of every product our customers have We can get this information when a certain product arrives for repair or we can also gather information in a telephone call a visit or by eMail for instance E ExpertEasier Contacts This section is very important because here is where marketi
63. rands says Big Spaceship CEO Michael Lebowitz We like making people laugh and we like making people scared he adds And they 2 Free digital library awaits at teachers domain As a teacher you re always on the lookout for great educational resources And you ll find a rich supply of content on iTunes U Take for example the free digital library available at teachers domain Brought to you by W 3 Which is better Aperture or Lightroom That s what Stephen Shankland c net news wants to know and he d like your help With the new Aperture 2 now available and Lightroom just celebrating its first birthday thought it opportune to survey readers What woul 4 New Apple TV fantastic Downloading and watching recent movies in high definition from the comfort of your living room is a stupendous experience writes Gary Krakow thestreet com in his review of Apple TV Krakow chose the fabulous Command click over the link for translation Browse RSS News portal area RSS is a family of Web feed formats used to publish frequently updated content such as blog entries news headlines or podcasts An RSS document which is called a feed web feed or channel contains either a summary of content from an associated web site or the full text RSS makes it possible for people to keep up with their favorite web sites in an automated manner that s easier than checking them manually This Layout allows us to
64. re over a button because the cursor changes from X arrow pointer to amp hand pointer In case that the ToolTip selection in the ToolBar near the Preferences Button is on then waiting for a second or two over the button will show a ToolTip assis tance Hovering over the buttons may be a useful way for knowing more about this program Browsing records In the Navigation bar you have 9 buttons that allow you to browse show find add or delete records in Layouts Go to First record button Command up arrow Goes to the first re cord in the found set Transactions must be correctly canceled Go to Previous record button Command left arrow Goes to the pre vious record in the found set Transactions must be correctly canceled Go to Next record button Command right arrow Goes to the next record in the found set Transactions must be correctly canceled Go to Last record button Command down arrow Goes to the last record in the found set Transactions must be correctly canceled ExpertEasier Means of access 5 Table View Form View buttons Table view allows us to compare data among several records replace or delete multiple records and explore any information we re looking for Form view shows us more detailed informa tion of every record a Add New Record Request button Command N Adds a new blank record to the database when in Browse mode tiu Erase Active Record Request but
65. riel ciocale abelyn com ar eMail ci 4909 2107 Fax Ariel WEB page Messenger T www abelyn com ar a arro24 hotmail com 241 787 090 ICQ X Here we can get all the ways to contact a company or individual You can con figure them in the Contacts Preference Pane When we select a special kind of way of contact it appears an icon related to that kind which is really a button that executes the corresponding contacting action WARNING DO NOT change those ways of Contact because they are being used by the system for firing determined scripts Although they cannot be de leted they may be changed icon and description Way of contact activation ExpertEasier Contacts tJ Phone Dials the phone number through computer s speakers in DTMF PBX pickup line prefix Fax Dials the fax number through computer s speakers in DTMF PBX pickup line prefix 4 Cell Phone Dials the cell phone number through computer s speakers in DTMF PBX pickup line prefix eMail Generates a new eMail to the current contact in computer s de fault eMail application A marketing selector identifies whether or not the customer accepts receiving marketing mailings eJ Web site Goes to the specified URL in computer s default Internet browser application v Skype Opens Skype Application and dials the specified contact s ac count name Info Web Assigns a composite variable find in internet starting from the URL
66. rs Manuals Diagnostics Invoices Profilers eMails Faxes and Others in the shared volume Assign access levels to users Remember full access to Admin Define holidays and setup Our Company s data in Preferences Define Modify currencies you ll work with Define Modify Accounts Services and Expenses Define Modify Operation Kinds of Sales For Multi user mode follow installing procedures in workstations FileMaker app Plug ins support folders etc ExpertEasier www experteasier com ar is Trademark of Centro T cnico Inform tico S A www centrotecnico info Apple Apple Logo Mac Macintosh OSX AppleCare and GSX are trademarks of Apple Inc www apple com FileMaker is Trademark of FileMaker Inc www filemaker com MacTracker Copyright 2001 2010 Ian Page www mactracker ca NexTag is Trademark of Nextag Inc www nextag com FusionCharts Copyright Infosoft Global www fusioncharts com
67. s URL related etc Stock Warehouse panel selector Within this panel you can track and select your stock locations Customers that used it panel selector Under this pane we have a portal detailing every customer who bought the product or used the part in an SRO A Marketing selection button enables that part to be in the list of a marketing campaign to Customers Other information like Exchange prices EEE Codes Brand and Kind of part product is accessible under List View ExpertEasier Model iMac Early 2006 17 inch eee O O O omero Alejandro ID Fi ee T varez State Bernal Overview Imac 17 1 83ghz 512mb Sdram 160gb Hd sd ejancro Homero E Serial N wy W86120EHU2N Acc 5 e End user Romero Alejandro aw Address Alvarez 1866 Phone 4251 5722 AppleCare N yy Hard Drive 3 5 500 Gb 7200 Vim 21 661 3852 Superdrive 8x Slot Load Ed USD 278 23 2 E Card Airport Extreme Us Canada USD 76 28 2 Sdram 512 Mb 667 Mhz Ddr2 gt USD 61 88 1 ua 661 3877 Board Logic 1 83 Ghz T E 7 740 14 10 5 2 296358 E y 1 661 3877 Board Logic 1 83 W860511FFUP 2 2 no funciona ethernet 976 98 573 93 B y 100 2114 3 Browse Probably the most important of all layouts Sales Layout administers every product and service sales our company makes This is our Sales database WARNING Every operation we do in this Layo
68. selection we complete the trade transaction for the current operation We can see the amount of products Expenses and taxes In the bottom portal of this selector we select the different ways of payment pull down menu we apply to the transaction Pressing the f button at the bot tom of the panel you close the transaction correctly by applying the balance amount in the last way of payment row Warning You won t be able to navigate or create new Purchase records if you don t close the trade transaction properly using this latter method HE ExpertEasier Quotations OOO Quotations O VOLO ICUIIIUO MOTIGO gt Events E Company Centro T cnico Inform tico ID 1000 Overview iMac 20 inch Early 2008 Address Lavalle 1943 City Buenos Serial N Contact Eduardo Pugliese 30 1 Kind Description Date How to contact Kind Notes t3 5238 1900 Phone O 5238 1901 Phone 5238 1902 Fax Components of the product 163 Imac 27 inch Late 2009 E Filter a Hj 076 277 Kit Tools Cleaning Starter Kt USD 10000 O 661 4326 Keyboard Extended Wired 2007 Us gt USD 100 00 78 38 1 41 e 661 4406 Mouse Mighty Mouse Wired Short 470 gt USD 100 00 81 67 1 19 a 661 4905 Keyboard Wired 2009 Us gt USD 100 00 1 8 661 4910 Mouse Wireless Magic Mouse gt USD 100 00 1 09 27 076 1277 661 5000 Keyboard Wireless 2009 gt USD 100 00 1 27 Kit T
69. services portal area Centro T cnico Inform tico S A Page 34 of 55 f ExpertEasier Services performed by our company are pre defined under the Service selector in the upper panel in Preferences Layout Where you set the codes currencies service rates and tax rates for every kind of service being defined Under this panel selector we have a portal where we select the service per formed code and the quantity When service code is entered the other data of the row is auto placed by taking it from the corresponding values in Preferences Layout We classify services performed by process These processes can be user defined in the Processes selector in the upper panel in Preferences Layout You have to set the code icon color and name of the process Events by Process sub panel selector e har L 1 AppleSRO 317456 Nicolas Pugliese Mi 30 05 32 13 18 Repair 7 Recambio de logic board Nicolas Pugliese Mi 30 05 32 13 19 3 S Under this sub panel selector we have the events portal for this SRO filtered by process A group of 5 pre defined scripts allows us to enter directly Reception of goods CompTIA Assignment codes 2 Repair closed report 7 Repaired goods return New Warranty Claim o Service Request Orders Control Events Total sub panel selector he C Da el equipo se cuelga 4 1 Receipt Nicolas Pugliese Mi 30 05 32 13 05 HK 2 Repair Nicolas Pugliese
70. so identify which kind of portal you re in if there is a way of adding records like the icon at the left side of a row or a trash M icon in the right side of UE ExpertEasier Means of access the row It s very important to say that when modifying data in these portals what you are doing is modifying the database it s referring to So be very careful when changing data within portals All modifiable portal data is generally in gray Because portals may refer great quantities of records and in a Layout you can access up to 10 or more portals sometimes you can notice a delay when portals are updating This 1s a little price to pay for accessing much information simul taneously from several databases and is less noticeable when computers are faster In portals when parts pictures are shown you can preview in a larger format by clicking the picture If there 1s no picture in place and the brand of the part is Apple ExpertEasier will try to get the picture from Apple s Internet site When you notice that the image is consistent with the part description you only have to drag and drop the picture from the web to the place in the selected portal row Buttons Buttons consist in pictures icons or underlined blue text and depending on the feature selecting can access Transactions Transactions Support or Sources buttons from the ToolBar Navigation icons like those situated in the Navigation Bar Date SRO Model Sale total
71. the manufacturers for the development of a given repair on their products Make repairs correctly with minimum costs in the shortest times according to customers expectative ExpertEasier Introduction Development of the repair using the appropriate resources so that the result 1s most economically profitable for your company within a pre established degree of quality The software 1s fundamentally an administrator for parts products customers employees suppliers and documentation with a great interaction with Internet In fact many resources are obtained from data retrievable from the Web These resources go from information provided by the Web Services of the manufac turer data of equipment prices photos notes diagnostics etc to information provided by financial pages exchange rates of currencies and news and in formation from sites compatible to the activity developed by the service pro vider All this information is managed in a dynamic way in the program to pro vide the user the greatest possible amount of information to solve a certain problem By incorporating technician s previous experiences the program pro vides an exceptional advantage for future repairs of the same type In this way when enriching an SRO with diverse information we qualify smaller experience technicians to solve complex situations only acting by recurrence of processes Who should use this software ExpertEasier was developed as
72. ton Command E Speech warning In some cases deleting a record in one database may delete related re cords in others For instance when you delete a contact you re also delet ing his related telephone numbers In Find mode erases active Request Q Delete All Records in Found Set button no shortcut for security reasons Double Speech warning Finding records and data You have several ways to find one or several records that meet a specified re quest Y Show All Records button Command J Shows all the records in the database selected AX Find Records button Command F Enters Find Mode You can put requests in allowed fields _ 4 Add New Record Request button Command N Adds new find requests to constrain the search when in Find mode amp Find Records with Same Selection button Command Shift F Find records with the same selected text in the field when executing command Omit menu command Command T Omits selected record from the list of records being displayed This action does NOT erase the record e Show Omitted menu Once you omitted one or more records you can reverse the found records with omitted ones Look for Product Model in GSX button Retrieves warranty data from GSX and opens the model in Product models Layout e Find in Internet search Area pre established search engine Place search words and press Enter to find in Internet e Browse menu Allows returning from F
73. tures that appear in pull down menus in Purchases Layout under Expenses amp events pane Fixed rates loans rentals etc can be put in here to be automatically placed when selected in a transaction Sales operation kinds panel selector These are the kinds of operation we can select in Sales transactions to categorize them NOTE Remember that any of these kinds of operation can change stocks and accounting amounts CompTIA codes panel selector These are the codes stated by the CompTIA Computer Technology Industry Association for categorization of failures in Information Technologies areas Within these three portals you can keep up to date every CompTIA codes Kinds of Process panel selector In this pane you can define which processes your company will perform Under these processes we will group all the events we do while we make an SRO Kinds of Services panel selector These are the services that appear in pull down menus in Sales Layout under Services amp events pane Fixed rates labor on site freights etc can be put in here to be automatically placed when selected in a transaction Layout Texts amp Languages panel selector In this pane you can select the default language to use for the database Texts in this portal may be changed for customization NOTE These texts are being displayed in layouts You must check for proper displaying after changing WR ExpertEasier Preferences A series of icons with t
74. ut WILL MODIFY parts and products stocks services and account transactions Modifications of stocks include any change of quantities of a determined part or product in our warehouse If you don t want to modify stocks or account trans actions you have to use the Quotations Layout Like any other Transaction Layout there is a Transaction Header a side to side blue band that holds the selected company name pull down menu the kind of operation pull down menu and operation ID All of them identified in green In this case Sales Operations may be one of the following by default War ranty Cash Internal Affairs Extended Warranty Maintenance Loan Reserve Quality Program and Test You can modify add or delete any kind of sales op erations under the Kind selector in the upper panel in Preferences Layout if 1t 1s not used by the system When we make a Sale SRO we first have to input the Customer and the Kind of Operation WARNING You will not be able to change neither the Customer nor the Kind of Operation once you entered any trade transaction When commit ting an alert for reverting the record will appear To change them you ll have to delete trade transactions first There are three well defined panel areas Customer panel area Customer Info panel selector T 15 5700 1242 Cell O 4621 4222 Phone gisela amp bersuit com eMail i ExpertEasier Sales Here we have all customers related data we may need to
75. xpertEasier in this mode just open Expert Easier runtime file ExpertEasier is set by default to run 1 one license in 1 one computer Restrictions using single user mode via runtime Access to the database is always set to Administrator full access Events documents are generally stored locally in your hard disk but they may be stored anywhere you can access them You cannot publish the database You cannot perform automatic marketing through the Marketing Cam paign feature You will be able if you use FileMaker application Multi User ExpertEasier Server s i 1 Mos I EEBR A A ExpertEasier User 1 ExpertEasier User n p ExpertEasier User 2 If you want to share database information among several users in a network you have to See Filemaker Pro help for further information Buy the required licenses from your ExpertEasier provider Use one of the following methods to share UE ExpertEasier Means of access a Use FileMaker 10 x as the database engine to open the 3 databases and share 2 of them Other users will access ExpertEasier by opening database SE Fp7 in their own FileMaker b Use Filemaker Pro Server 7 or later to share databases Databases to be shared are Navegador de Servicio fp7 Fotos out fp7 and Website XML fp7 Any user will access ExpertEasier by opening SE fp7 in their own FileMaker In Multi User mode events documents
76. yboard Apple Requires 661 2549 Card Airport 128 Us ord USD 661 2746 Keyboard Wireless Us Canada one Base Station Airport Express 661 2747 Mouse Wireless H USD 83 19 O 661 2768 Base Station Airport Extreme With 1090 3 RW Para Drive asec 661 2776 Base Station Airport Extreme gt USD 273 92 10014 Browse a USD 181 91 O In this layout we have a summary of all the characteristics of each product model First we have the picture of the product with the corresponding descrip tion A little Classic Mac Y icon button opens MacTracker an excellent Apple prod ucts identification program and shows the specifications in there Description text has the hidden command feature to search in Internet There are 3 Panel Areas 1 The upper one refers to events and products substitutes It has 3 panes Product model events panel selector I Battery Update BatteryUpdate 2 dmg m Apple LCD Tester Display Bezel exchange Includes diagnostics software service manuals data sheets specifications up dates service courses service techniques benchmarks references to web pages news etc When there is an event that you want to share with other products just find those products add the event and then press the button to replicate it over the found set products You will have ToolTip help over the button showing the quantity of records between brackets Repairs

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