iP4500 SIMPLIFIED SERVICE MANUAL
Contents
1. 10 PR lift shaft ass y QL2 1450 Input carriage lift At replacement Apply grease to the sliding portions See 4 2 Grease Application Service test print gear QC2 1873 Timing slit strip film Wipe off any grease from After replacement Service test print 1 6526 the film with ethanol 1 Perform the print head Timing slit disk film Confirm no grease is on the alignment in the user mode QC2 0475 film Wipe off any grease Timing slit disk thoroughly with ethanol eject film Do not bend the film QC2 0476 Print head After replacement Service test print QY6 0067 1 Perform the print head alignment in the user mode 1 For automatic print head alignment use Matte Photo Paper MP 101 For manual print head alignment plain paper can be used General notes Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly Do not drop the ferrite core which may cause damage Protect electrical parts from damage due to static electricity Before removing a unit after removing the power cord allow the printer to sit for approx 1 minute for capacitor discharging to protect the logic board ass y from damages Do not touch the timing slit strip film timing slit disk film and timing slit disk eject film No grease or abrasion is allowed Protect the units from soiled with ink Protect the2. 16 6 times Green Power Asia Supported 7 times Orange Alarm China Supported 8 times Green Power Taiwan Supported 9 times Orange Alarm LAM Supported 10 times Green Power Brazil Not released 11 times Orange Alarm Canada Supported 12 times or more Green Power Return to the menu selection Supported Note After setting the destination confirm the model name and destination in service test print or EEPROM information print Ink absorber counter resetting gt Reset the ink absorber counter to 096 when the ink absorber is replaced or when necessary after the logic board is replaced 1 Inthe service mode press the Resume Cancel button 4 times then press the Power button The ink absorber counter value of the EEPROM is reset to 096 2 The flag for resetting of the ink absorber counter is set to ON and the ink absorber counter value is automatically printed from the selected paper source paper Ink absorber counter setting Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing 1 Before replacement of the logic board check the ink absorber counter value in EEPROM information print 2 Inthe service mode press the Resume Cancel button 13 times then press the Power button to enter the ink absorber counter setting mode 3 In the ink absorber counter setting mode press the Power button again to enter the main ink absorber counter se
3. N gt 7 No writing to the EEPROM Key entry number of times the button is pressed 0 times The previous entry was wrong Return to the previous step Specified number Set the specified value Over the specified number Exit the left margin correction mode Before writing to the EEPROM values in the RAM area can be overwritten by using key entry 24 Duplex printing from the rear tray and cassette START Paper source Paper type Print quality Single sided printing Print data Print quantity Paper source Paper type Print quality Single sided printing Print data Print quantity Rear tray Plain paper Standard Custom 3 No data blank 1 sheet 1 page Rear tray Plain paper Standard Custom 3 No data blank on the front side Shipment inspection pattern 2 on the back side 1 sheet 1 page Paper source Paper type Print quality Single sided printing Print data Print quantity Cassette Plain paper Standard Custom 3 No data blank 1 sheet 1 page Paper source Paper type Print quality Single sided printing Print data Print quantity Cassette Plain paper Standard Custom 3 Shipment inspection pattern 2 on both sides of paper 1 sheet 2 pages 25 6 SERVICE POLICY Service Plan Service Parts Parts for Refurbishment Service Materials Special Tools Service Training Remarks Product Repair Jap
4. PART NUMBER QM3 2193 000 QC1 9023 000 QC1 9024 000 QC2 4900 000 QM3 2190 000 QM3 2192 000 QM3 2191 000 QC2 4418 000 QC2 4419 000 QC2 4420 000 QM3 2189 000 QC1 6573 000 QM3 2721 000 QC2 0424 000 QC2 5980 000 QC2 1877 000 QC1 9987 000 RAN K QTY DESCRIPTION REMARKS PAPER SUPPORT UNIT EMBLEM FOR JAPAN EMBLEM FOR OTHER REGIONS EMBLEM FOR FRANCE ACCESS COVER UNIT FRONT COVER UNIT SIDE COVER R UNIT COVER LEFT MAIN CASE COVER I F FRONT DOOR UNIT DAMPER DOOR INNER COVER UNIT ARM RELEASE COVER MAIN CASE COVER INK MIST COVER GAP W O CDR PRINTING 33 BOTTOM CASE UNIT amp INK ABSORBER FIGURE 4 34 LIST OF FIGURE4 FIGURE amp PART RAN KEY No NUMBER K QTY DESCRIPTION REMARKS 4 1 QY5 0190 000 1 ABSORBER KIT 2 QM3 2718 000 1 BOTTOM CASE UNIT 35 FIGURE5 LOGIC BOARD ASS Y 36 LIST OF FIGURES FIGURE 8 PART RAN KEY No NUMBER 09 DESCRIPTION REMARKS 5 1 QM3 2738 000 1 LOGIC BOARD ASSY 37 FIGURE6 SHEET FEED UNIT 1 if To AC ADAPTER To Logic Board Spin CN40 Spin gt 2 I N pe CR MOTOR 2pin To Logic Board 3 Lar A an To LF MOTOR 2pin IP 26 PF MOTOR 20in t 4 APCL MOTOR 2pin p To SENSOR UNITI3pin AT To TIMING SENSOR UNIT 6pin To Logic Board CNSO 9pin LI L 4 38
5. LIST OF FIGURE6 FIGURE amp PART RAN KEY No NUMBER K QTY DESCRIPTION REMARKS 6 1 QM3 2746 000 1 DC CONNECTOR ASS Y 2 QM3 2749 000 1 MOTOR MULTI HARNESS ASS Y ENCORDER MULTI HARNESS 3 QM3 2740 000 1 ASS Y 4 QC2 5978 000 1 COVER PAPER FEED GUIDE 5 QM3 2723 000 1 SHEET FEEDER UNIT 39 CARRIAGE UNIT FIGURE 7 40 LIST OF FIGURE7 er x Tum j QTY DESCRIPTION REMARKS 7 1 QC1 6526 000 1 FILM TIMING SLIT STRIP 2 QC1 6201 000 1 SPRING LEAF 3 QC2 0080 000 1 CLIP SHAFT R 4 QC2 4426 000 1 CAM CARRIAGE SHAFT R 5 QC2 0083 000 1 CLIP 6 QK1 1500 000 1 MOTOR CARRIAGE 7 QC2 4425 000 1 CAM CARRIAGE SHAFT L 8 QM3 2264 000 1 CARRIAGE UNIT 9 QC2 0414 000 N 1 SHAFT CARRIAGE 10 QL2 0938 000 1 IDLER PULLEY ASS Y 11 QC1 6202 000 1 SPRING COIL 12 QK1 3852 000 2 CORE RING 41 PLATEN UNIT FIGURE 8 42 LIST OF FIGURE8 FIGURE amp PART RAN KEY No NUMBER K QTY DESCRIPTION REMARKS 8 1 QC2 4888 000 1 ABSORBER INK 2 QM3 2725 000 1 PLATEN UNIT 3 QC1 6619 000 1 SPRING TENSION 4 QC2 4881 000 1 FILM TIMING SLIT DISK EJECT 43 FIGURE9 PURGE UNIT Jo CARRIAGE LIFT S4 SENSORT UNIT 3pin 370 Logic Board CN602 9pin To Logic Board CN601 15pin 1 i Gy i Um 4 S Metal y To PANEL COVER UNIT 15pin 44 LIST OF FIGURE9 ir x Tim j QTY DESCRIPTION REMARKS 9
6. COVER INK MIST COVER CASSETTE COVER LEFT MAIN CASE COVER CAM CARRIAGE SHAFT L CAM CARRIAGE SHAFT R CARRIAGE LIFT GEAR BASE UNIT FILM TIMING SLIT DISK FILM TIMING SLIT DISK EJECT ABSORBER INK EMBLEM COVER PAPER FEED GUIDE COVER MAIN CASE CORD POWER CORD POWER CORD POWER MOTOR CARRIAGE CORD POWER CABLE PANEL CORD POWER AC ADAPTER 100V 240V 50 60HZ CORD POWER MOTOR PAPER FEED CORE RING IDLER PULLEY ASS Y CDR TRAY ASS Y PR LIFT SHAFT ASS Y FEED ROLLER ASS Y PRESSURE ROLLER ASS Y PAPER GUIDE UNIT QM3 2718 000 4 2 BOTTOM CASE UNIT QM3 2720 000 1 1 CASSETTE UNIT QM3 2721 000 3 INNER COVER UNIT QM3 2723 000 6 SHEET FEEDER UNIT QM3 2725 000 8 PLATEN UNIT QM3 2738 000 5 LOGIC BOARD ASS Y QM3 2740 000 6 ENCORDER MULTI HARNESS ASS Y QM3 2746 000 6 DC CONNECTOR ASS Y QM3 2749 000 6 MOTOR MULTI HARNESS ASS Y QY5 0190 000 4 ABSORBER KIT QY6 0067 000 1 PRINT HEAD QY9 0057 000 T LUBE FLOIL KG107A OIL WT3 5156 000 1 CORD POWER WT3 5160 000 1 CORD POWER XA9 1752 000 5 SCREW TAP WASHER HEAD M3X12 XA9 1754 000 S SCREW BIND M2 6X4 RED XB1 2200 405 S SCREW M2X4 XB1 2300 405 S SCREW MACH BH M3X4 XB2 4300 605 S SCREW W WASHER M3X6 XB4 7300 805 S SCREW TP BH3X8 R O OD On P MD 53
7. YELLOW INK TANK BCI7eY MAGENTA INK TANK 7 CYAN INK TANK BCI 7eC BLACK INK TANK PGI 5BK BLACK INK TANK CLI 8BK YELLOW INK TANK CLI 8Y MAGENTA INK TANK CLI 8M CYAN INK TANK CLI 8C 49 REMARKS CONSUMABLES CONSUMABLES CONSUMABLES CONSUMABLES CONSUMABLES CONSUMABLES CONSUMABLES CONSUMABLES CONSUMABLES CONSUMABLES FIGURE 12 TOOL x N LIST OF TOOL FIGURE amp PART RAN KEY No NUMBER 9 DESCRIPTION REMARKS T 1 QY9 0057 000 1 FLOIL KG107A OIL 51 FIGURE amp PART KEY No NUMBER S 1 XB1 2300 405 2 XA9 1752 000 3 XB2 4300 605 4 XB4 7300 805 5 XA9 1754 000 et 6 XB1 2200 405 RAN K SCREW amp WASHER LIST QTY DESCRIPTION REMARKS SCREW MACH BH M3X4 SCREW WASHER HEAD M3X12 SCREW W WASHER M3X6 SCREW TP BH3X8 SCREW BIND M2 6X4 RED SCREW M2X4 52 NUMERICAL INDEX QA4 1117 000 QC1 6201 000 qz 7 3 2 RAY CD SUB SPRING LEAF Am QM3 0007 010 9 2 PURGE UNIT QM3 1273 000 10 7 CARRIAGE LIFT SENSOR UNIT QC1 6202 000 QC1 6212 000 QC1 6225 000 QC1 6230 000 QC1 6232 000 QC1 6526 000 QC1 6573 000 QC1 6619 000 7 11 SPRING COIL 10 10 10 10 7 3 8 10 21 19 GEAR IDLER CARRIAGE LIFT GEAR EJECT BELT PAPER FEED SPRING TENSION FILM TIMING SLIT STRIP DAMPER DOOR SPRING TENSION QM3 1274
8. correction flowchart election Key entry number of times the button is pressed Press the Resume Cancel button L times then press the Power button to fix the selection 0 times The previous entry was wrong Return to the previous step Specified number Set the specified value Over the specified number No Exit the LF Eject correction mode gt Y HR 101 No Ye GF 500 Office L 2 Planner No ic HP Bright White No Ye Canon Extra STEINBEIS No L gt 5 1 sheet of paper is printed LF Eject correction LF correction pattern on the left pattern printing Eject correction pattern on the right Press the Resume Cancel button times then Selection of the LF press the Power button to correction value fix the selection No writing of the LF EEPROM No writing of the LF correction value to the EEPROM correction value to the Select the Pattern No in which streaks or lines are the least noticeable Retention of the LF correction value Press the Resume Cancel button times then press the Power button to fix the selection Select the Pattern No in which No writing of the Eject correction value to the EEPROM Writing of the Eject correction value to the EEPROM Enabling the fixed value of the endurance correction Writing of the LF correction value to
9. dimensions Weight Related standards Serial number location Remaining ink amount detection Paper type detection Print head alignment Front loading Approx 34 5 dB Highest print quality settings tray Photo Paper Pro Custom 1 paper feeding from the rear During operation Temperature 5C to 35C 41F to 95F Humidity 10 RH to 9096 RH no condensation Non operation Temperature OC to 40C 32F to 104F Humidity 5 RH to 95 RH no condensation Standby AC 100 to 240 V 50 60 Hz Approx 13 W Approx 1 2 W Approx 1 0 W With the trays retracted Approx 445 W x 303 D x 160 H mm With the trays extended Approx 445 W x 582 D x 338 H mm Approx 6 9 kg including the print head and the ink tanks Electromagnetic radiance VCCI FCC IC CE Mark Taiwan EMC C Tick CCC EMC Korea MIC Gost R Electrical safety Electrical Appliance and Material Safety Law DENAN UL C UL CB Report CE Mark GS Gost R FT SASO SPRING Korea EK IRAM Argentine Environmental regulations RoHS EU WEEE EU Korea Package Recycle Law Green Point Germany Energy Star Eco Mark Law on Promoting Green Purchasing Power supply voltage Frequency Printing On the carriage flexible cable holder visible when the access cover is opened Available detection by optical method and dot count enabled at default Not available Available automatic or manual alignment via the printer driver Maintenance tab automatic align
10. housing from scratches Exercise caution with the red screws as follows i The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit DO NOT loosen them in other cases ii DO NOT loosen the red screws on both sides of the main chassis securing the carriage shaft positioning they are not adjustable in servicing 11 4 2 Grease Application 1 Printer Unit Drawin Grease oil Number of No Part name Where to apply grease oil 9 Grease oil drops x No amount mg locations Enti f h i li 1 Chassis ass y SUO ene 27 to 54 3x1 contacts i haf L slidi 2 Adjust plate L Call aoe shalt cant 2 Floil KG107A 18 to 36 2x1 portion Carriage shaft sliding portion on 3 Chassis ass y the left side of the chassis 3 Floil KG107A 9 to 18 1x1 1 location i haf R slidi 4 Adjust plate R 4 KG107A 181036 2x1 portion Carriage shaft sliding portion on 5 Chassis ass y the right side of the chassis 5 KG107A 9 to 18 1x1 1 location PR lift shaf i 6 Chassis ass y eam contaee porem 181027 15x3 3 locations The shaft surface which 1 7 KG107A 1 1 1 nr contacts the idler pulley hole 62 ORM 229 18 Entire surface of the carriage 8 Carriage shaft shaft where the carriage unit 8 Floil KG107A 200 to 400 slides i haf i haft s
11. returns to the parameter mode selection Repeat steps 2 and 3 to adjust the left margin in each parameter mode back side of paper fed from the rear tray front side of paper fed from the cassette and back side of paper fed from the cassette After the left margin correction in all the parameter modes is completed press the Resume Cancel button 4 times or more in the parameter mode selection then press the Power button to return to the service mode menu selection 23 Left margin correction START Start of duplex printing from the rear tray and cassette key entry No No N 21 7 Duplex printing from the rear tray and cassette Parameter mode selection key entry gt 4 Writing of the correction value to the EEPROM No writing to the EEPROM END Press the Resume Cancel button L times then press the Power button to fix the selection Printing is performed according to the current correction values in the EEPROM Press the Resume Cancel button M times then press the Power button to fix the selection Yes Rear tray back side of paper Yes Cassette front side of paper Press the Resume Cancel button N Yes Cassette times then press the Power button td back side of paper fix the selection Selection of the left margin correction value key entry lt a No es Setting of the selected left margin correction value
12. 0 8 times Print head temperature rise error 5200 Print head QY6 0067 Logic board ass y QM3 2738 9 times EEPROM NVRAM error 6800 Logic board ass y QM3 2738 NVRAM time out error 6801 10 times VH monitor error B200 Logic board ass y QM3 2738 Print head QY6 0067 11 times Carriage lift mechanism error 5110 PR lift shaft ass y QL2 1450 Sheet feed unit QM3 2723 Logic board ass y QM3 2738 Carriage lift sensor unit 3 1273 12 times AP position error 6 00 Sheet feed unit QM3 2723 PG position error 5C10 Logic board ass y QM3 2738 Purge unit QM2 0007 13 times Paper feed position error 6B00 Sheet feed unit QM3 2723 Logic board ass y QM3 2738 14 times Paper feed cam sensor error 6B10 Sheet feed unit QM3 2723 Logic board ass y QM3 2738 15 times USB Host VBUS overcurrent 9000 Logic board ass y QM3 2738 16 times Pump roller sensor error 5C20 Logic board ass y QM3 2738 Purge unit QM3 0007 17 times Paper eject encoder error 6010 Timing sensor unit QM3 2464 Timing slit disk eject film QC2 4599 Logic board ass y QM3 2738 Paper feed motor QK1 3849 Platen unit QM3 2725 19 times Ink tank position sensor error 6502 Platen unit QM3 0001 Logic board ass y QM3 2738 Power LED turned off and Alarm LED lit ROM RAM error Logic board ass y QM3 2738 1 Before replacement of the logic board a
13. 000 10 15 PE SENSOR UNIT QM3 2189 000 3 9 FRONT DOOR UNIT QM3 2190 000 3 3 ACCESS COVER UNIT QM3 2191 000 3 5 SIDE COVER R UNIT QM3 2192 000 3 4 FRONT COVER UNIT QM3 2193 000 3 1 PAPER SUPPORT UNIT QM3 2264 000 7 8 CARRIAGE UNIT QM3 2464 000 10 22 TIMING SENSOR UNIT QC1 9023 000 QC1 9024 000 QC1 9937 000 QC1 9939 000 QC1 9941 000 QC1 9987 000 QC2 0030 000 QC2 0038 000 QC2 0039 000 QC2 0040 000 QC2 0052 000 QC2 0080 000 QC2 0083 000 QC2 0085 000 QC2 0089 000 QC2 0414 000 QC2 0424 000 QC2 1873 000 QC2 1877 000 QC2 1925 000 QC2 4418 000 QC2 4419 000 QC2 4420 000 QC2 4425 000 QC2 4426 000 QC2 4433 000 QC2 4880 000 QC2 4881 000 QC2 4888 000 QC2 4900 000 QC2 5978 000 QC2 5980 000 QH2 2716 000 QH2 2719 000 QK1 0776 000 QK1 1500 000 QK1 2017 000 QK1 2830 000 QK1 3048 000 QK1 3691 000 QK1 3761 000 QK1 3849 000 QK1 3852 000 QL2 0938 000 QL2 1449 000 QL2 1450 000 QL2 1490 000 QM2 3886 010 QM2 3890 000 3 3 10 10 10 3 9 10 A 2 mr gt u w p A alNis o lo lo o o o o 6 4 EMBLEM EMBLEM SPRING TORSION BUSHING CAM SWING ARM LOCK COVER GAP COVER INK TUBE GEAR OUTPUT CARRIAGE LIFT SPRING TORSION LEVER SWING ARM LOCK SPRING TENSION CLIP SHAFT R CLIP SHAFT L UBE INK JOINT UBE INK SHAFT CARRIAGE ARM RELEASE GEAR INPUT CARRIAGE LIFT
14. 1 QK1 2830 000 1 CABLE PANEL 2 QM3 0007 010 1 PURGEUNIT 3 QC2 0089 000 1 TUBE INK 4 QC2 0030 000 1 COVER INK TUBE 5 QC2 0085 000 1 TUBE INK JOINT 45 PAPER FEED amp CARRIAGE LIFT PART FIGURE 10 46 LIST OF FIGURE10 FIGURE amp KEY No 10 10 11 12 13 14 15 16 17 18 19 20 21 22 PART NUMBER QC1 9941 000 QL2 1450 000 QC1 6232 000 2 3890 000 QC1 9937 000 2 3886 010 QM3 1273 000 QC2 4433 000 QC2 1873 000 QC1 6212 000 QC2 0039 000 QC2 0038 000 QC2 0052 000 QC2 0040 000 QM3 1274 000 QK1 3849 000 QC1 9939 000 QC2 4880 000 QC1 6230 000 QL2 1490 000 QC1 6225 000 QM3 2464 000 DESCRIPTION REMARKS CAM SWING ARM LOCK PR LIFT SHAFT ASS Y SPRING TENSION PAPER GUIDE UNIT SPRING TORSION PRESSURE ROLLER ASS Y CARRIAGE LIFT SENSOR UNIT CARRIAGE LIFT GEAR BASE UNIT GEAR INPUT CARRIAGE LIFT GEAR IDLER CARRIAGE LIFT SPRING TORSION GEAR OUTPUT CARRIAGE LIFT SPRING TENSION LEVER SWING ARM LOCK PE SENSOR UNIT MOTOR PAPER FEED BUSHING FILM TIMING SLIT DISK BELT PAPER FEED FEED ROLLER ASS Y GEAR EJECT TIMING SENSOR UNIT 47 FIGURE 11 OPTION amp CONSUMABLES 48 LIST OF FIGURE11 FIGURE amp KEY No 11 1 PART NUMBER NPN NPN NPN NPN NPN NPN NPN NPN NPN NPN DESCRIPTION BLACK INK TANK BCI 9BK BLACK INK TANK BCI 7eBK
15. Not supported in the US and KR models Resolution 9 600 dpi x 2 200 dpi Max Throughput Photo 4 x 6 PP 201 Standard Borderless Approx 21 sec Target value Photo L size GL 101 Standard Borderless Approx 18 sec Camera Direct PP 101 4 x 6 Borderless Approx 58 sec Camera Direct GL 101 L size Borderless Approx 50 sec For reference Black text plain paper FINE pattern Max speed Custom setting 5 31 ppm Standard 14 9 ppm Color plain paper FINE pattern Max speed Custom setting 5 24 ppm Standard 11 7 ppm 1 Based on Canon standard pattern Print speed may vary depending on system configuration interface software document complexity print mode page coverage type of paper used and does not take into account data processing time on host computer 2 When printing equivalent to the 7 1megapixel image taken by certain Canon digital camera from PictBridge with Default settings on Print Effect without border using Photo Paper Plus Glossy Actual print speed may vary depending on image data print mode type of paper and camera that is connected to etc Note Notations for the Americas should be confirmed with the related marketing section of each sales company in the Americas Printing direction Bidirectional uni directional Print width Max 203 2 mm 216 mm in borderless printing Interface 2 Computer SAS Camera Direct PictBridge with a PictBridge supported dig
16. SUA gc Cox dur cs iP4500 SIMPLIFIED SERVICE MANUAL PRODUCT LIST PRODUCT SPECIFICATIONS ERROR DISPLAY REPAIR SERVICE MODE SERVICE POLICY QY8 13B1 000 Rev 00 July 12 2007 Canon Inc 1 PRODUCT LIST 1 1 Main Units Product name Product code Destination Production q ty Accessories for 3 months Canon Inkjet Printer Q30 4400 000 2171B001AA JPN 180 000 Print head iP4500 Q30 4401 000 2171 002 39000 K prom I Q30 4400 000 2171B003AA Non Japan 2171B004AA BCI 9BK PGI 5BK feu BC 700K OL GBK 7 CLI 8M 2171B008AA 7 CLI 8Y 2171B009AA EUM EMB CD DVD tray 2171B011AA 8cm CD DVD adapter Power cord 2171B012AA 2171B013AA HK 1 US and KR 2171B014AA 2171B015AA Q30 4401 000 2171B016AA 1 2 Consumables Product name Product code Destination Remarks Canon Ink Tank BCI 9BK 0372B001AA JP BCI 7eBK 0364B001AA BCI 7eC 0365B001AA BCI 7eM 0366B001AA BCI 7eY 0367B001AA Canon Ink Tank PGI 5BK 0628B001AA to 0628B005AA EUR OCN CLI 8BK 0620B001AA to 0620B005AA AMR CLI 8C 0621B001AA to 0621B005AA ASA CLI 8M 0622B001AA to 0622B005AA W O BOX CLI 8Y 0623B001AA to 0623B005AA AMRS 1 3 Options None 2 PRODUCT SPECIFICATIONS 2 1 Printer Main Unit Specifications Type Desktop serial color inkjet printer Paper feeding method Auto sheet feed rear tray cassette automatic duplex printing CD DVD printing
17. an By unit replacement of major units including print heads Others By product exchange with the same or successive model or by replacement of major units or external components if Product Exchange servicing is not feasible Major Unit Repair By the local sales companies 5 1 Applicable V Not applicable Service Method Should be determined by each sales company according to this Service Plan Available Parts Japan Parts specified in this Service Plan Parts Catalog and Service Information bulletins Electrical custom parts listed in this Service Plan are available only in 2 order windows Others Parts specified in this Service Plan and in the Simplified Service Manual Supply Period Japan During production and for 5 years after discontinuance of production Others During production and for 2 years after discontinuance of production except the printer head whose supply period is 5 years after discontinuance Final Order Japan YFI in the 5th year after discontinuance of production Others in the 2nd year after discontinuance of production For the print head in the 5th year after discontinuance of production Stock Date SENSO Parts Starter Parts From August 15 2007 pup s parts From November 15 2007 Repair by Canon Inc Not available No repair is conducted by Canon Inc Available Parts lt CMJ CUSA gt All parts Others Parts specified in the Parts Catalog Supply Period Duri
18. board ass y automatic print head Before replacement check alignment sensors the ink absorber counter 5 Check the ink system value by service test print function or EEPROM information See 5 SERVICE MODE for print If the value is 7 or details of 1 to 5 more also replace the ink 6 Perform LF Eject correction absorber kit when replacing 7 Perform the print head the logic board ass y alignment in the user mode See 5 SERVICE MODE Ink absorber kit After replacement QY5 0190 Reset the ink absorber Service test print counter See 5 SERVICE MODE EEPROM information print Carriage unit QM3 2264 At replacement 1 Apply grease to the sliding portions See 5 SERVICE MODE After replacement 1 Correct the CD DVD and automatic print head alignment sensors See 5 SERVICE MODE 2 Check the ink system function See 5 SERVICE MODE 3 Perform the print head alignment in the user mode Service test print Confirm CD DVD and automatic print head alignment sensor correction and ink system function Paper feed motor The red screws securing the At replacement QK1 3849 paper feed motor are 1 Adjust the paper feed motor allowed to be loosened DO See 4 3 Adjustment NOT loosen any other red Settings 1 Paper Feed Screws Motor Adjustment Platen unit After replacement Service test print QM3 2725 Check the ink system function See 5 SERVICE MODE
19. cel button the specified number of time s according to the destination 6 times Green Power Print head deep cleaning Cleaning of both Black and Color 7 times Orange Alarm CD DVD check pattern print Not used in servicing 8 times Green Power CD DVD print position Not used in servicing correction horizontal X direction 9times Orange Alarm CD DVD print position Not used in servicing correction vertical Y direction 10times Green Power LF Eject correction 11times Orange Alarm Left margin correction 12 times Green Power Return to the menu selection 13 times Orange Alarm Register the ink amount in the ink absorber 14to 16 Green Power Return to the menu selection times Orange Alarm Note If the Resume Cancel button is pressed 16 or more times the Alarm LED orange lights steadily without any changes Destination settings gt In the destination settings mode press the Resume Cancel button the specified number of time s according to the destination listed in the table below and press the Power button Time s LED indication Destination CD DVD print 0 times Green Power No change of the destination 1 time Orange Alarm Japan Supported 2 times Green Power Korea Not supported 3 times Orange Alarm US Not supported 4 times Green Power Europe Supported 5 times Orange Alarm Australia Supported
20. e that a function is selectable 2 While holding the Power button release the Resume Cancel button DO NOT release the Power button 3 While holding the Power button press the Resume Cancel button 2 times and then release both the Power and Resume Cancel buttons Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green starting with Alarm LED 4 When the Power LED lights in green press the Resume Cancel button the specified number of 15 time s according to the function listed in the table below Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green starting with Alarm LED Time s LED indication Function Remarks Otimes Green Power Power off When the print head is not installed the carriage returns and locks in the home position capped 1 time Orange Alarm Service test print 2 times Green Power EEPROM information print 3 times Orange Alarm EEPROM initialization 4 times Green Power Ink absorber counter resetting Set a sheet of A4 or Letter sized plain paper in the rear tray or cassette and reset the ink absorber counter After the ink absorber counter is reset the counter value is printed automatically See Ink absorber counter resetting below 5 times Orange Alarm Destination settings Press the Resume Can
21. east noticeable press the Resume Cancel button the same number of time s as the selected Pattern No then press the Power button 4 OK 19 3 1 LF correction value Selected pattern number Number of times the Resume Cancel button is pressed M 1 A 1 time 0 B 0 times 2 C 2 times Note Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green If the Resume Cancel button is pressed 3 times or more then the Power button is pressed the printer returns to the service mode menu selection 3 2 Eject correction value Selected pattern number Number of times the Resume Cancel button is pressed 1 1 time 0 B 0 times 2 C 2 times Note Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green If the Resume Cancel button is pressed 3 times or more then the Power button is pressed the printer returns to the service mode menu selection 4 selected LF correction value or Eject correction value is written to the EEPROM and the flag for the E MIP correction value becomes OFF enabling the LF Eject correction values written to the EEPROM Then the flag for the fixed value of the endurance correction becomes ON and the machine returns to the service mode menu selection 20 LF Eject
22. he remaining data for the ejected CD or DVD then the next print job will be performed 7 times Multiple ink tanks of the Replace the wrong ink tank s with the Install the ink cartridge s same color installed 1681 correct one s and close the access cover Ink tank in a wrong position Install the ink tank s in the correct position 1680 8 times Warning The ink absorber Press the Resume Cancel button The service call error becomes almost full 1700 indicating the ink absorber is full is likely to occur soon 9 times The connected digital Remove the cable between the camera camera or digital video and the printer camera does not support Camera Direct Printing 2001 10 times Automatic duplex printing Press the Resume Cancel button to eject Data which was to be printed cannot be performed 1310 the paper being used at error occurrence Printing will resume from on the front side of the next page on the back side of paper at error occurrence is skipped not printed 11 times Failed in automatic print Press the Resume Cancel button The error will occur a when head alignment 2500 If paper is being fed at error occurrence the print head alignment the error is indicated after the paper is pattern is not printed due to ejected no ink or non ejection of ink If the error occurs the print head b when the sensor s AD alignment values are not changed value is incorrect or c After e
23. inter To continue printing without replacing the ink tank s press the Resume Cancel button for 5 sec or longer to disable the function to detect the remaining ink amount After the operation it is recorded in the printer that the function to detect the remaining ink amount was disabled The error is indicated when no raw ink is detected and when the dot count number exceeds the threshold of complete exhaustion of ink 19 times Non supported hub An unsupported USB hub is connected Remove the hub 3 2 Service Call Error by Cyclic Blinking in Orange Alarm LED and Green Power LED or Alarm LED Lit in Orange Cycles of blinking in orange and green Error Corrective Action 2 times Carriage error 5100 Carriage unit QM3 2264 Timing slit strip film QC1 6526 Logic board ass y QM3 2738 Carriage motor QK1 1500 3 times Line feed error 6000 Timing sensor unit QM3 2464 Timing slit disk film QC2 4598 Feed roller ass y QL2 1490 Logic board ass y QM3 2738 Paper feed motor QK1 3849 4 times Purge cam sensor error 5 00 Purge unit QM3 0007 Logic board ass y QM3 2738 5 times Rear tray cam sensor error 5700 Sheet feed unit QM3 2723 6 times Internal temperature error 5400 Logic board ass y QM3 2738 Carriage unit QM3 2264 7 times Ink absorber full 5B00 5B01 Ink absorber kit QY5 019
24. ital camera digital video camera or camera equipped mobile phone 1 Rear tray 2 13 mm Approx 150 sheets of 64 g m plain paper Paper weight 64 to 105 g m Canon specialty paper 273 g m at the maximum 1 Paper Plain paper A4 A5 B5 Letter Legal custom specifications Super White Paper SW 201 A4 Letter High Resolution Paper HR 101N A4 Letter Photo Paper Pro PR 101 A4 Letter 4x6 4x8 8x10 Wide Photo Paper Plus Glossy PP 101 A4 Letter 4x6 5x7 Photo Paper Plus Glossy II PP 201 A4 Letter 8x10 4x6 5x7 Photo Paper Plus Semi gloss 56 201 A4 Letter 4x6 8x10 Glossy Photo Paper GP 401 A4 Letter 4x6 Credit Card GP 501 A4 4x6 GP 502 Letter 4x6 Matte Photo Paper MP 101 A4 Letter 4x6 Photo Paper Plus Double Sided PP 101D A4 Letter 5x7 Photo Stickers PS 101 T shirt Transfer TR 301 A4 000 DL size 10 Cassette E M gt 13 mm Approx 150 sheets of 64 g m plain paper Paper weight 64 to 105 g m Canon specialty paper 273 g m at the maximum Paper specifications DVD CD print Supported media Same as the Rear tray except that the Legal and Credit Card sizes and Photo Stickers cannot be used in the cassette Not supported in the US and KR models CD DVD printable media Print operation Acoustic noise Target value Environmental requirements Power supply Power consumption External
25. lidi i Garage shaft Carriage shaft s icing portion to 9 Floil KG107A 910 18 Ixa spring L the end of the spring Carriage shaft surface where h i it sli 10 Carriage shaft a 19 Floil KG107A 9 to 18 1x1 where the machine application of the grease is not feasible f f the CL idl 11 CL gear base p ee ne 11 KG107A 9 to 18 1x1 gear R cylinder f f the CL 12 CL gear base 91018 1x1 ear cylinder 13 CL input gear Joint of the CL gear base 13 Floil KG107A 9 to 18 1x1 14 CL input gear CL input gear teeth 14 Floil KG107A 9 to 18 1x1 1 drop 9 to 18 mg 12 4 3 Adjustment Settings 1 Paper feed motor adjustment Perform the following adjustments when the paper feed motor unit is replaced 1 When attaching the motor fasten the screws so that the belt is properly stretched in the direction indicated by the blue arrow in the figure below 2 After replacement be sure to perform the service test print and confirm that no strange noise or faulty print operation due to dislocation of the belt or gear or out of phase motor etc occurs Caution red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit DO NOT loosen them in other cases 14 5 SERVICE MODE Function Procedures Remarks Service test print See Service mode Set a sheet of A4 or Letter size paper Model name operation procedures in the rear t
26. ls Print the LF Eject correction pattern on a sheet of paper Select the Pattern No 0 to 2 in which streaks or lines are the least noticeable press the Resume Cancel button the same number of time s as the selected Pattern No then press the Power button See the flowchart below 1 Inthe LF Eject correction mode press the Resume Cancel button the specified number of time s according to the paper to be used in LF Eject correction listed in the table below then press the Resume Cancel button Set a sheet of selected paper in the rear tray Time s L Paper 1 time HR 101 2 times GF 500 Office Planner 3 times HP BrightWhite 4 times Canon Extra STEINBEIS Note Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green If the Resume Cancel button is NOT pressed and only the Power button is pressed the printer remains in the LF Eject correction mode If the Resume Cancel button is pressed 5 times or more then the Power button is pressed the printer returns to the service mode menu selection 2 The LF Eject correction pattern for the selected paper is printed LF correction values from 0 to 2 on the right Eject correction values from 0 to 2 on the left 18 tere 2041 lt 4444 V v titeit 3 Inthe printout select the Pattern No in which streaks or lines are the l
27. ment at default 2 2 Print Head Specifications Print head Type Print head Ink color Ink tank Weight Net Supply method Part number Single head with 5 removable ink tanks each color Pigment based BK 512 nozzles 30 pl 600 dpi Dye based BK Y 512 nozzles for each color 5 pl 1 200 dpi Dye based C M 512 x 2 nozzles for each color 5 pl 2 400 dpi 512 x 2 nozzles for each color 2 pl 2 400 dpi 512 x 2 nozzles for each color 1 pl 2 400 dpi Pigment based black Dye based black cyan magenta yellow Japan BCI 9BK pigment based BCI 7eBK C M Y dye based Others PGI 5BK pigment based CLI 8BK Y dye based Print head Approx 58 4 g As a service part not including ink tanks QY6 0067 000 2 3 Supported Ink Tanks i Pigment based ink AAA 7 PGI BIC BC BIC BCI CLI CLI CLI CLI Model Destination 9BK 5BK 7eBK 7eC 7 7eY 8BK 8C 8M iP4500 Japan O xX o o O O X X Xx X Others x O x X X XxX O O O O Usable X Notusable Note The ink tanks for the Japanese model are not compatible with those for the other models Be sure to use the appropriate ink tanks in servicing Dye based ink 3 ERROR DISPLAY Errors are displayed by the LEDs and ink low warnings are displayed by the Status Monitor 3 1 Operator Call Error Alarm LED Blinking in Orange Alarm LED blinking m Correc
28. ng production Final Order 3 months prior to discontinuance of production Service Manual and Parts Catalog Japan Service Information others See Chapter 4 4 Special Tools V Applicable Not applicable Disclosure of this plan to any outside parties including OEM customers is strictly prohibited 26 This page intentionally left blank 27 FIGURE1 PRINTER amp PRINT HEAD 28 LIST OF FIGURE1 FIGURE amp KEY No PART NUMBER QM3 2720 00 0 QC2 1925 000 QA4 1117 000 QL2 1449 000 QY6 0067 000 QH2 2716 000 QH2 2719 000 QK1 0776 000 QK1 2017 000 QK1 3048 000 QK1 3761 000 WT3 5156 000 WT3 5160 000 RAN K 1 CASSETTE UNIT 1 COVER CASSETTE 1 TRAY CD SUB 1 CDR TRAY ASS Y 1 PRINT HEAD 1 CORD POWER 1 CORD POWER 1 CORD POWER 1 CORD POWER 1 CORD POWER 1 CORD POWER 1 CORD POWER 1 CORD POWER 29 QTY DESCRIPTION REMARKS W CDR PRINTING W CDR PRINTING 220V 240V EUM ASA MY 100V 120V 220V 240V AU 100V 120V TW 120V 240V LAM CHN 100V JP 220V 240V GB HK 220V 240V KR FIGURE 2 AC ADAPTER 30 LIST OF FIGURE2 FIGURE amp PART RAN KEY No NUMBER 09 DESCRIPTION REMARKS 2 1 QK1 3691 000 1 ADAPTER 100V 240V 50 60HZ 31 FIGURE3 OPERATION PANEL UNIT amp MAIN CASE UNIT 32 LIST OF FIGURE3 FIGURE amp KEY No 3 10 11 12 13 14 15
29. ray cassette not usable Destination below ROM version USB serial number Ink absorber counter value ink amount in the ink absorber LF Eject correction value CD DVD sensor correction value Ink system function check result CD DVD sensor correction result EEPROM initialization See Service mode operation procedures below The following items are NOT initialized and the shipment arrival flag is not on USB serial number Destination settings Ink absorber counter value ink amount in the ink absorber CD DVD correction value LF Eject correction value Left margin correction value Record of disabling the function to detect the remaining ink amount Ink absorber counter reset LF Eject correction See Service mode operation procedures below See Service mode operation procedures below If the ink absorber counter value is 796 or more replace the ink absorber kit Left margin correction See Service mode operation procedures below Destination settings See Service mode operation procedures below Note Atthe end of the service mode press the Power button The paper lifting plate of the sheet feed unit will be raised Service mode operation procedures 1 With the printer power turned off while pressing the Resume Cancel button press and hold the Power button DO NOT release the buttons The Power LED lights in green to indicat
30. rint head properly not properly installed 1401 Print head temperature sensor error 1403 Faulty EEPROM data of the print head 1405 6 times Inner cover open before start Close the inner cover and press the of printing on paper 1841 Resume Cancel button At CD R is not At CD R is not supported supported Inner cover open during Close the inner cover and press the printing on paper 1846 Resume Cancel button At CD R is not At CD R is not supported supported Inner cover open before start Close the inner cover and press the of printing on paper print Resume Cancel button to clear the error continuable 1856 The paper being printed at error occurrence will be ejected without printing the remaining data for the ejected paper then printing will resume from the next page Inner cover closed before Open the inner cover which functions as start of CD DVD printing the CD DVD tray feeder set the CD print continuable 1850 DVD tray in the feeder and press the Resume Cancel button Inner cover open before start Close the inner cover and press the of CD DVD printing print Resume Cancel button continuable 1851 Inner cover closed during Open the inner cover and press the CD DVD printing print Resume Cancel button to clear the error NOT continuable 1855 The CD or DVD being printed at error occurrence will be ejected without printing t
31. ss y check the ink absorber counter value by service test print or EEPROM information print If the counter value is 7 or more also replace the Ink absorber kit QY5 0190 when replacing the logic board ass y 3 3 Warnings 1 Printer No LED indication Displayed warning Remarks Ink low Status indication only Print head temperature rise If the print head temperature is high when the top cover is opened the warning is displayed When the print head temperature falls the warning is released Protection of excess rise of the print head If the print head temperature exceeds the specified limit temperature a Wait is inserted during printing 1 If the warning is displayed the carriage does not move to the ink tank replacement position when the top cover is opened 4 REPAIR 4 1 Notes on Service Part Replacement and Disassembling Reassembling Service part Notes on replacement Adjustment settings Operation check Logic board ass y Before removal of the logic After replacement EEPROM QM3 2738 board ass y remove the 1 Initialize the EEPROM information print power cord and allow for 2 Reset the ink absorber Service test print approx 1 minute for counter Printing via USB discharge of capacitor s 3 Set the destination in the connection accumulated charges to EEPROM Direct printing from a prevent damages to the 4 Correct the CD DVD and digital camera logic
32. th sides of paper 2 Selection of the parameter mode for left margin correction Press the Resume Cancel button the specified number of time s according to the parameter mode listed in the table below then press the Power button Each time the Resume Cancel button is pressed the Alarm and Power LEDs light alternately Alarm in orange and Power in green Number of times the Resume Cancel button is pressed M Parameter mode 0 times Duplex printing from the rear tray and cassette 1 time Back side of paper fed from the rear tray 2 times Front side of paper fed from the cassette 3 times Back side of paper fed from the cassette 4 times or more Return to the service mode menu selection after writing to the EEPROM 3 Setting of the left margin correction value means to increase the left margin Press the Resume Cancel button the specified number of time s according to the correction value listed in the table below then press the Power button Number of times the Resume Cancel button is pressed N Left margin correction value 0 times Return to the parameter mode selection for left margin correction 1 time 1 pitch 22 2 times 2 pitches 3 times 3 pitches 4 times 1 pitch 5 times 2 pitches 6 times 8 pitches Return to the service mode menu selection no 7 ti or times or more writing to the EEPROM After the value is set the machine
33. the EEPROM Disabling of the E MIP correction value END Return to the service mode menu selection 21 Left margin correction Adjust the left margin for duplex printing or printing from the cassette 1 Duplex printing from the rear tray and cassette In the left margin correction mode press the Resume Cancel button 1 time then press the Power button 1 time Duplex printing is performed from the rear tray and cassette Number of times the Resume Cancel button is pressed L Operation 0 times No operation 1 time Duplex printing from the rear tray and cassette Return to the service mode menu selection no 2 times writing to the EEPROM From each paper source rear tray and cassette 2 sheets of paper are ejected The first sheet is blank and the left margin correction pattern is printed on the second sheet After this set the correction value to the EEPROM in the steps below Printing sequence For detail see the flowcharts below i A sheet of paper feeds from the rear tray and ejected blank single sided printing ii A sheet of paper feeds from the rear tray Nothing is printed on the front side and the pattern is printed on the back side duplex printing sheet of paper feeds from the cassette and ejected blank single sided printing duplex printing A total of 4 sheets are ejected A sheet of paper feeds from the cassette The pattern is printed on bo
34. tive action Remarks 2 times No paper in the rear tray 1000 Set the paper in the rear tray and press the Resume Cancel button No CD DVD tray 1001 Set the CD DVD tray and press the Resume Cancel button No paper in the cassette 1003 Set the paper in the cassette and press the Resume Cancel button No CD or DVD 1002 Set a CD or DVD in the CD DVD tray which is ejected at error occurrence and inset the CD DVD tray in the proper position Then press the Resume Cancel button 3 times Paper jam 1300 Remove the jammed paper and press the Error during paper feeding Resume Cancel button from the rear tray Paper jam in the rear guide Error in the duplexing 1303 transport unit Paper jam in the under Error during paper feeding guide 1304 from the cassette Front door close error Open the paper output tray The error is indicated if the 1250 paper output tray is closed at start of a print job or while a print job is being performed 4 times No ink 1600 Replace the applicable ink tank or press When the error is cleared by the Resume Cancel button to clear the pressing the Resume Cancel error without ink tank replacement button ink may run out during printing Ink tank not installed 1660 Install the applicable ink tank s properly and confirm that the LED s of all the ink tanks light red 5 times Print head not installed or Install the p
35. tting mode Since the procedure for setting the ink absorber counter is common among all the models this step is necessary to set the counter value for the main ink absorber D 000 0 is printed at the top left of the 4 The ink absorber counter value can be set in 1096 increments by pressing the Resume Cancel button Press the Resume Cancel button the appropriate number of time s to select the value which is closest to the actual ink absorber counter value Time s Ink absorber counter value to be set 96 0 times 0 1 time 10926 2 times 20 3 times 30 4 times 40 5 times 50 6 times 60 7 times 70 8 times 80 9 times 90 ones rrmore e Press the Power button to return to the ink absorber counter setting 17 5 Press the Power button to set the selected value to the EEPROM Print EEPROM information to confirm that the value is properly set to the EEPROM LF Eject correction After replacement of the LF Eject roller logic board or platen unit in repair servicing or in refurbishment operation perform the same level of adjustment as the one performed in the production site In the production site the correction method that the scanner automatically reads the printing pattern in order to enhance the correction accuracy E MIP correction is used however in the service mode perform the same LF Eject correction as the one performed for the 2006 products Detai
36. xit from the error by the when the paper is shorter Resume Cancel button the automatic than the specified length print head alignment will not be re done 13 times The remaining ink amount Replace the applicable ink tank with a new The error is indicated when unknown 1683 one and close the scanning unit printer raw ink is detected but the cover dot count number exceeds Printing with a once empty ink tank can the threshold of complete damage the printer exhaustion of ink To continue printing without replacing the ink tank s press the Resume Cancel button for 5 sec or longer to disable the function to detect the remaining ink amount After the operation it is recorded in the printer EEPROM that the function to detect the remaining ink amount was disabled 14 times Ink tank not recognized A non supported ink tank is installed the supported ink tanks 15 times 1684 Ink tank not recognized 1410 to 1414 ink tank LED is turned off Install the An error occurred in an ink tank the ink tank LED is turned off Replace the ink tank s Each error code corresponds to each ink tank from left the opposite side of the home position to right respectively Error code 1410 is for the leftmost ink tank PGI 5BK Ink tank positioning from left to right BK PigBK Y M C 16 times No ink 1688 Replace the empty ink tank s and close the top cover Printing with an empty ink tank can damage the pr
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