RemoteView User Guide
Contents
1. 3 2 1 Removing the RemoteView Agent from the User Console Click My Computers from the RemoteView User Console Click More Actions and select Remove Agent from the drop down list User Athentication window will open Click OK after the ID and Password are entered Agent has been removed mow gt gt Only the agent information that connected to the remote view is cleared it does not delete the programs installed on the remote computer gt You can delete a program from Control Panel 3 2 2 Removing the RemoteView Agent from the Remote PC A Log into the Remote PC B Click Start gt Control Panel gt Programs and Features gt Select Uninstall on RemoteView Agent Check for the presence of an agent that is installed already to uninstall it Permission window will pop up if the UAC is set to ON in Vista or later C New window will ask you if Agent has been installed already Click Yes to Proceed RemoteView Agent InstallShield Wizard An agent is already installed different version or user After uninstalling the agent previous version cannot be used anymore and log information will be erased Would you like to uninstall the agent Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 15 Ri suPpPORT D Enter your password to continue Remote View Web Server Certificatior User authenticate Please enter user ID and Password created during trial2. Access files on the home PC from the office Manage servers in the IDC or server room Access and manage documents in the office while on the move Share academic materials stored in a remote PC by students and professors Se ES e SS 1 2 How Does it Work Using RemoteView local PC and remote PC connects using P2P or Gateway method Once the session is established VRDV and GDI engines provide a reliable and superior speed Technology and Security 256 bit Advanced Encryption Standard AES data encryption Secure Socket Layer SSL message transmission Improved performance and reliability with Virtual Remote Video Driver VRVD Enhanced security with two factor authentication Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 6 Ri suPpPORT 1 3 Minimum Recommended System Requirements RemoteView users can connect to the remote PC using the agent and the viewer We recommend that both the remote and local computers have the follow system specifications Windows Requirements Minimum Recommended Operating Windows XP System leng ACC 32 bit or 64 bit CPU Intel Pentium 4 1 4 GHz Intel Pentium 4 2 0 GHz Memory 256 MB RAM 512 MB RAM Storage 50 MB available HD space 100 MB available HD space Internet Explorer 8 0 SE Internet Explorer 7 0 DER Safari 4 0 Modem ADSL LAN Public IP and Private IP Wireless Networks Network Supported Firewall Outbound Ports 80 http 443 http
3. PC by filtering specific IP addresses EE emove v IP Range Access Restrictions beer amp Specify a range of IPs to grant access to IP Range Access Restrictions Enable First IP Last IP x RemoteView Log Viewer The RemoteView Log Viewer lets you see a detailed breakdown of all remote session systemLog IVI i 1 1 05 12 11 17 59 09 gt Logged In rskr01 view com d ct IVI ty on t h IS PC W h e runnin g t h e 0512 11 17 59 09 gt Agent Login beta rview com beta rview com RemoteView Agent To access the log right 05 12 11 17 59 07 gt Service Started i i 05 12 11 17 59 06 gt Service Stopped click the RemoteView system tray icon and 05 12 11 17 58 42 gt Logged In rskr01 rview com i 05 12 11 17 58 42 gt Agent Login beta rview com beta rview com click View Log 05 12 11 17 58 40 gt Service Started 05 12 11 17 58 37 gt Service Stopped 05 12 11 17 58 37 gt Service Started 6 Connecting to a remote PC While the RemoteView Agent is running and online you can access the PC from any other location with Internet access A Log in to the RemoteView Homepage http www rview com and click My computer B Check that the Agent is online click the icon El or select remote control from the More Actions menu C Enter the access ID PW and get connected D Click More Actions for additional features You can also double click on the slot to init
4. registration weg Web Password InstallShield RemoteView Agent InstallShield Wizard Setup Status Remoteview Agent is configuring your new software installation Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 16 Ri supPORT F Agent Uninstall completed RemoteView Agent InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling RemoteView Agent lt Back finish oo Cancel G Agent icon will disappear on tray and startup when program uninstall is completed r Remote PC icon was registered on the My Computer page and will be deleted from the agent program installed on the remote PC 4 Purchasing and Payment 4 1 Purchasing a license A Log in to the RemoteView homepage http www rview com and then click My Computers B Under My computers click the Purchase license button in order to purchase additional agent slots Purchase license Paypal It will add a PC slot C Select the appropriate country of the user to be directed to the payment page Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 17 Ri suPpPORT 4 2 Extending a license A Log in to the RemoteView homepage http www rview com and then click My Computers B When RemoteView license expires you can click the Extend License icon ES next to the computer C You can enter your paymen
5. remote desktop to fit within the viewer View the remote desktop at its native resolution View the Viewer in full screen mode Blank out the remote desktop while connected Take a snapshot of the remote desktop and save as a png image Send a URL to the remote PC opening the browser automatically Send a file to the remote PC Receive a file from the remote PC Share your clipboard with the remote PC Initiate remote sound giving you the ability to hear sound coming from the remote PC Start Stop recording a video of the support session View a list of commonly used URLs View a list of remote PC diagnostic information such as device manager installed software etc View a list of running processes on the remote PC Broadband Employs a high compression algorithm Network Type recommended for use in all network environments Local Network Employs no compression only recommended with LAN connections Uses considerably more bandwidth than the Wherever possible PORT Rsup Broadband setting VRVD Enhanced video driver for improved performance Recommended for most connection environments Compatibility Mode Generic Windows driver GDI Mode used for enhanced compatibility Display Color Adjust the local display color of the remote desktop Video Driver Image Adjust the image quality of the remote desktop Quality Only available while using True Color mode Remote Resolution Adjust the remote desk
6. 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 4 RSUP Glossary Administrator Local PC Remote PC Slot Session RemoteView Agent RemoteView Viewer Web account Access account Display Name P2P Gateway Connection Status Message Description User who remotely controls the PC PC used for accessing other remote PCs PC user is accessing remotely An empty spot for a PC on the Server An active remote connection between two PCs The application installed on the remote computer making the remote connection possible The pop up application on the local PC which allows the user to view the remote computer The ID PW used to login to RemoteView website The ID PW assigned to the individual remote PC assigned when the RemoteView Agent is installed for the first time The name of the remote PC displayed in the Web Desktop Console A direct connection between two computers bypassing the central gateway server A connection between two computers relayed through the central gateway server Message displayed in the lower right corner of the screen indicating an active connection to that PC Ri suPPORT 1 About RemoteView 5 0 1 1 What is RemoteView RemoteView allows you to remotely connect with and support your computers from anywhere in the world All you need is an Internet connection and a web browser RemoteView can help you to achieve tasks such as Work from home by accessing the office PC
7. Driver feature pa RemoteCall v Always On Top m 00 01 19 x E File Transfer P Open Received Files Folder 7 9 2 Removing Remote Printer To remove the Remote Printer Driver from the customer s PC you can click Remove Remote Printer Driver from the Session Status Window menu The driver can also be manually removed by opening Windows Devices and Printers and selecting to remove Rsupport Remote Printer 6 7 9 3 How to Print Remotely Make sure that the remote printer driver is installed on the PC that is sending the print job A Open a document or another window that you can print from and select print Untitled Notepad d Untitled Notepad File Edit Format View Help File Edit Format View Help New Ctrl N Remote Print s Open Ctrl O Ctrl 5 Wherever possible PORT Ri suPpPORT B When prompted select Rsupport Remote Printer 6 as the destination printer Note This will send the print job over the RemoteView connection to the remote Status Location Comment Page Range Si Al Number of copies 1 H Selection 5 Curent Page Fages C Collate fl 2 2 C The customer will receive a notification to print and can then select a local printer of their choice mear RSupport Virtual Printer 2 0 Copi Number of copies 1 Pages from to 5913 opa M Collate Selection 1 1 D Select RemoteView printer and press P
8. R PO RT RemoteView Personal ASP User Guide RemoteView Personal Edition Last Update February 18 2014 bd Microsoft Competible with k gt GOLD GOLD CERTIFIED Support Partner 2001 2014 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 1 Ri suPPORT Copyright RemoteView Personal ASP Version 5 2 23 1 2001 2014 RSUPPORT Co Ltd The information contained in this manual and future improvements are subject to change without notice Rsupport Co Ltd hereafter referred to as Rsupport does not take any responsibility for any marketability nor compatibility apart from the usage described in the manual Under no circumstances will Rsupport be liable to direct indirect incidental nor accidental damages due to errors in the manual This manual is the intellectual property of Rsupport Inc and is protected under international copyright laws Reproducing or copying all or part of this document without the prior written consent of Rsupport is a violation of international copyright law Windows 95 98 ME NT 2000 2000 Server XP Server 2003 Vista Server 2008 7 Server 2012 8 8 1 are registered trademarks of the Microsoft Corporation Android is a registered trademark of Google Inc They are protected under international copyright laws Any third party registered trademarks mentioned in this manual are used for reference and descriptive purposes only and are still the intellec
9. Status Window will indicate the duration of the connection Important Closing this window will terminate the remote connection y RemoteView ng EN ie 00 00 28 s L Disconnect Session Status Window Features Feature Description ea Drawing Initiate remote user drawing mode Always on Top Places the Session Status window on top of all other windows Send File Opens windows explorer for selecting a file to send to the local PC Open Received Files Opens the default Received Files folder on the Folder remote PC Add Remove Install or uninstall the remote printer driver used Remote Printer for pushing print jobs from the remote PC to the Driver local PC Rsup 7 9 Remote Printing During a remote support session you can print documents remotely to another printer without the need to transfer files The remote printing can go both ways from the representative to the customer and vice versa The remote printing feature requires that the Remote Printer Driver be installed on the PC that is sending the print job 7 9 1 Installing the Remote Printer Driver Installing with Agent installation By default when RemoteView is first installed on the remote PC it will prompt to install the Remote Printer Driver Installing from status window During a remote support session a Remote Printer Driver can also be installed on the Customer s PC via the Session Status Window by clicking the Install Remote Printer
10. al 172 16 160 140 Public 58 151 23 186 Configure remote control MAC address 000C29326A9C i SS eeng Video Compression High recommended Low Server rskrO1 rview com port 443 Display color True 32 bit High 16 bit 256 O 4 Connection details Registered 5 12 2011 8 58 28 AM d Connect Connected Remote Screen Enable amp Disable Lock Last 5 12 2011 8 58 28 AM d Total 0 connected connections Auto Lock once Enable Disable Session Ends Enable Disable Auto sync clipboard Clipboard contents are synchronized automatically without using the Viewer s menu option Process name Enable Disable changed wane in It is used when remote control process is blocked remote control v The following contents can be checked and modified System Information m Remote PC information network details and server connection status System Properties m Remote PC display name icon type password and default control settings After modifying this information click OK to update Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 20 Ri suPpPORT 5 3 Preferences for Agent To get into Preferences Select the settings option by right clicking on the tray icon at the bottom right hand corner on the remote PC Preferences are divided into general settings security settings and network settings Preferences General Settings General Security Network v Pr
11. d for RemoteView Agent The InstallShield Wizard will install RemoteView Agent on your computer To continue click Next License Agreement Please read the following license ag END USER LICENSE AGREEMENT FOR RSUPPORT SOFTWARE IMPORTANT READ CAREFULLY This RSUPPORT Corporation End User License Agreement EULA is a legal agreement between you either an individual or a single entity and RSUPPORT Corporation for the RSUPPORT software product identified above which includes computer software and may include associated media printed materials and online or electronic documentation SOFTWARE PRODUCT The SOFTWARE PRODUCT also includes any updates and supplements to the original SOFTWARE PRODUCT provided Oi accept the terms of the license agreement C do not accept the terms of the license agreement InstallShield E Assign the registered PC a name and select a Destination Folder Choose Destination Location Select folder where setup will install f Setup will install RemoteView Agent in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C N ASUPPORT RemoteView 5 0 Agent PC Name ASQA TEST PC InstallShield The PC Name will be filled in by default Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 11 Ri suPpPORT F Select the appropriate LAN s
12. eferences Bang e Display Name Select how the PC name will appear in Display Name EN the RemoteView web console Shared Folder lt ALLSHARED gt L v Autodogin when the system starts e Shared Folders Select which folders are shared when Proxy Ser using the File Manager feature For more information on elie the File Manager please refer to the feature later in this ein guide ane Proxy ID Proxy Password e Auto login The Agent logs in automatically when Windows boots up v Proxy Server Settings Enable the use of a Proxy Server Enter the proxy server details You can skip the proxy server settings if you do not use a proxy server in your network Preferences Security Settings v Agent Access Settings Modify the access ID and password for this computer General Security Network Computer Access ID Change Access ID and Password v Remote Control Options SSL Secure Socket Layer Enables a secure SSL channel MAC Address Restrictions for all session communication ae Screen Lock Blocks out the remote unsecure SSL channel S for all session communication e Auto lock Windows Locks the Windows desktop automatically when the session disconnects v MAC Address Access Restrictions Configure which systems can access this PC by filtering specific MAC addresses Ri suPPORT Network Settings v IP Address Access Restrictions Configure which systems can access this
13. ettings and click Next to continue If you use a Proxy Server you may need to ask your Network Administrator for the server information Setting Proxy Confirm local area network L AN Set Local Area Network LAN No use a proxy server 0 Use a proxy server Set typing information for Use a proxy server Set auto detect informatic InstallShield G Enter your account password Remote View Web Server Cerl i fication User authenticate Please enter user ID and Password created during trial registration Web ID admin Web Password l InstallShield Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 12 Ri suPpPORT H Enter your User ID and password to access the remote PC Every remote PC will requirement this information Access Information Settings access information for use remote service To access your host from remote give your host PC an Host ID and Password To be able to access pour host PC please check Start Rview when the system start Access ID admin Access Password eeeee Again Re Password eeeee Auto login when the system start InstallShield miske I The Remote Printer Driver is optional If you do not wish to install this driver uncheck Install Remote Printer Driver and then click Finish RemoteView Installation Complete The InstallShield Wizard has successfully installed RemoteView Agent Clic
14. iFi Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 8 Ri suPPORT 2 Signing up and Closing Account 2 1 Signing up Go to https www rview com and click Apply for Demo on the upper left Select either Personal or Business appropriately You have to agree to the terms of service before applying for a new account Please read through it carefully and click Agree if you agree to the terms of service D Enter the requested information such as name email and RemoteView ID PW E After pressing Apply it will give you a free trial account with 2 agent slots for 14days Om gt Note You can re subscribe for another trial account 14 days after your trial expires 2 2 Closing an Account Note Only RemoteView Personal accounts are able to be closed Enter ID Password on RemoteView Homepage Click My profile at upper left corner after log in Click Close Account on the admin menu Enter account password then click Submit Choose a reason and write detailed description for closing the account Click Close Account Account has been closed M1MUNUW gt gt Re subscribing with same email is not allowed for 6 months for legal reasons Once the 6 months have passed the email address will be eligible to sign up with once again gt To inquire about a refund click Contact Us towards the bottom of the page or give us a call 1 888 348 6330 Copyrigh
15. iate remote control process faster Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 22 Ri suPPORT 6 1 Status icon descriptions Below are the different icons you may see while viewing your remote PC list gt Different icons will be displayed depending on the environment Windows Mac Icon Description KA Online The remote PC is ready to be accessed remotely Offline K p The remote PC is not available e The RemoteView Agent may not be running or the Internet connection could be down F Not Installed This indicates a free slot for a new PC You may click the setup icon to initiate the installation of a RemoteView Agent Remote Control in Progress Remote PC is connected and controlled remotely E License Expired Ke The RemoteView license has expired for this Agent and needs to be renewed ae before it can be used et For more information please refer to the renewal section 7 RemoteView Viewer 7 1 Feature list Settings Change connection and display settings on the fly Received Files Folder Open the default folder for receiving files re Received Files List View a list of files received during the session Home Lock Viewer Lock the RemoteView Viewer window temporarily RemoteView Player Playback video session recordings Exit Disconnects the session and closes the Viewer Mee KE Enables remote mouse keyboard control Mouse Chase Displays the remote cursor Cont
16. ime of recording and PC IP address Change the zoom percentage while viewing the recorded session Play Pause the screen recording Stop playing the recording Jump ahead or jump back in the video timeline D o n OG Wherever possible PORT Ri suPPORT Change the speed of playback from 1x to 10x 7 2 6 Reboot amp Reconnect in Safe Mode Reboot the remote PC and re establish the remote connection in Safe Mode 7 3 Viewer gt Controls 7 3 1 Mouse keyboard Control Enables mouse and keyboard control for the remote system Allows you to remotely control and interact with the desktop 7 3 2 Mouse Chase View the remote cursor 7 3 3 Laser Arrow and Laser Pointer Highlight sections of the screen with the red laser arrow or laser pointer 7 3 4 Send Ctri Alt Del for Windows Send the administrative Ctri Alt Del command to the remote PC 7 4 Viewer gt Drawing 7 4 1 Drawing Draw and annotate on screen drawing shapes and lines on the remote desktop 7 5 Viewer gt Display 7 5 1 Display Settings Choose how to view the remote desktop Select Scale to Fit or Actual Size and control how the screen resizes with the Viewer Clicking the display of the screen will change the zoom level in increments of 10 e Actual Size display the remote PC in its actual resolution in the local Viewer Desktop icons e Scale To Fit adjust the remote PC s screen to fit into local Viewer no actual change is made
17. in the remote PC side e Adjust Viewer Size Automatically adjust the size of the Viewer depending on the displayed screen size Actual Size Scale To Fit E Adjust Viewer Size Automatically r pees OK Cancel Apply 7 5 2 Multi Monitor Select which monitors you wish to view during the session You can view all remote monitors at once or view individual monitors one a time Ri suPPORT 7 5 3 Screen Navigator Select which monitors you wish to view during the session You can view all remote monitors at once or view individual monitors one at a time 7 5 4 Zoom Zoom in and out of the remote desktop to gain a better view 7 5 5 Scale to Fit Scale the remote desktop to fit within the Viewer window 7 5 6 Actual Size View the remote desktop at its native resolution If the remote desktop is at a higher resolution than your own you will see scroll bars in the Viewer window enabling you to scroll around the desktop 7 5 7 Full Screen View the remote desktop using a full screen Viewer While viewing full screen mode you can pin the toolbar to the top of the screen for easy access J we FA 00 00 49 Unpinned J L et Le 00 01 37 a x Pinned 7 5 8 Hide Remote Screen Blank the remote desktop preventing local users from seeing what you are doing on the computer The Hide Remote Screen feature may not be supported by some video cards 7 6 Viewer gt Tools 7 6 1 Screen Capt
18. k Finish to exit the wizard Install Remote Printer Driver lt Back Cancel Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 13 Ri supPORT J Once the RemoteView Agent has been installed onto the remote PC the application will automatically check for updates and RemoteView icon will appear on the tray bar Note The RemoteView Agent will launch and update automatically after installation If the RemoteView Agent is online the RemoteView icon will be displayed in your system tray If the RemoteView Agent is offline g you must log in order to establish a connection with the remote PC K To verify if a computer was successfully registered click on My Computers from the RemoteView User Console and see if it is displayed on your list of registered computers An administrator can access any PC which has the RemoteView Agent Registered PC by clicking My Computers from the RemoteView User Console https www rview com User Console Please refer to Section 6 Connecting to a Remote PC for more details Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 14 Ri suPPORT 3 2 Removing the RemoteView Agent If you no longer wish to access a certain PC or if you do not wish for your computer to be accessed you may remove the RemoteView Agent from the remote PC Follow the steps provided below to remove the RemoteView agent from the remote PC
19. ne 23 TETEN 23 Saes VWE NM 24 7 2 1 Session Settings E 24 7 2 2 Open the Received Files rolder ccsescsseseeseseesessessssesesseseseeseseeseseesen 25 KA RENTE GN 25 TA NN 25 7 2 5 RemoteView Player 25 7 2 6 Reboot amp Reconnect in Safe Mode wo cessesesesseeesesseesesesseeseseeseeseseeseenes 26 K Ee eu ge EE 26 7 3 1 Mouse keyboard Control 26 Se Se De E JOENSEN 26 Ri supPORT 7 3 3 Laser Arrow and Laser bonter cccscssesseseseesesesesscsesscsesssesscseeeseeeseenees 26 7 3 4 Send Ctrl Alt Del for Windows 26 7 4 Viewer gt Drawing 26 7 DN 26 7 5 Viewer gt Display 26 7 5 1 Display SUN 26 Jagars MUM 26 7 5 3 Screen Navigator WE 27 KE TON 27 Tb SANN 27 OE Je KUN 27 D FUNN 27 25 08 Hide Remote STEN 27 REN Kee NN E cea anenseaaeaces 27 KN Ze Hee E e ug DE 27 Te IL hr 27 no UT 27 EE Eege 28 FOs NNN 28 200 Ett OUN E 28 tn FN RENN 28 7 7 Viewer gt Shortcuts msrsmssssssssrsrsssesssesessresessesesesesesesesesrssesessessesessrssesersesseseesene 29 K Ge E WII OS CN e 29 dd POE S e ee oe 29 7 8 Session Status Window nrnrsrrsrvsrsrrsrssrversrssrversrssrsersessrsersessesersessesersessessrsessessrssssessrsessesssssssessessnee 30 7 9 Remote Printing n m mnsvvvvvssssvsvvieeeeessseeeeeeeesveeeerererereessrieree 31 7 9 1 Installing the Remote Printer Driver 31 7 9 2 Removing Remote Printer n rnrnsvvssssvsveeeeesisseeeee 31 7 9 3 How to Print Remote 31 Copyright
20. rint Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com ER Ri suPpPORT Ri SUPPORT For more information about RSUPPORT please visit http www rsupport com Korea Japan MSHA SUP HHS 14024015 45 PO Sto E 9 15 16 HR ABP F1 2 20 B3IEDFIES EV TEL 81 3 3539 5761 FAX 81 3 3539 5762 BHV FDA support jp rsupport com Sales sales jo rsupport com Info info jpErsupport com AM St 82 70 7011 3900 IH A 82 2 479 4429 7 BZQ support kr rsupport com OH2 sales kr rsupport com 7 E 2 info kr rsupport com USA China 142 West 36th Street SUITE 1008 JER BRA X AR FER 2 5 New York NY 10018 RD B 1005 Phone 1 888 348 6330 ERA H 86 10 8256 1810 Fax 1 888 348 6340 JE HB 86 10 8256 2978 Tech support us rsupport com HA AH support cn rsupport com Sales sales us rsupport com HEA sales cn rsupport com Info info us rsupport com Hh info cn rsupport com Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 33
21. rols Laser Arrow Displays a red arrow figure on the remote desktop Laser Pointer Displays a red dot on the remote desktop Drawing Display Tools WW Shortcuts 7 2 Send Ctrl Alt Del Pencil Arrow Line Rectangle Circle Weight Color Erase All Drawings Interactive Draw Display Settings Multi Monitor Screen Navigator Zoom Scale to Fit Actual Size Full Screen Hide Remote Screen Screen Capture Send URL Send File Receive File Clipboard Sharing Start Remote Sound Start Stop Recording Favorites Diagnostics Processes Viewer gt Home 7 2 1 Session Settings Once connected with the remote PC these settings may be modified to enhance performance with the remote PC Connection Settings Rsup Sends a Ctrl Alt Del command to the remote PC Draws lines in free style Draws a line with an arrow at the end Draws a line Draws a rectangle Draws a circle Changes the thickness of the shapes and lines Changes the color of the shapes and lines Erases all drawings on the remote desktop You can also press the Esc key to disable Draw mode and erase all drawings Enables 2 way drawing allowing both the representative and customer to draw on the screen together Change basic display settings such as Viewer scale Select to view multi monitor desktops View a pop up view of the entire desktop for easy navigation Zoom in and out of the remote desktop in increments Scale the
22. s Open Macintosh Requirements No Agent Access Minimum Recommended Operating Mac OS X 10 5 Mac OS X 10 6 System 10 9 not supported 10 9 not supported System Intel CPU Memory 256 MB RAM 512 MB RAM Web Safari 3 2 Safari 4 0 Browser FireFox 3 0 FireFox 3 5 Modem ADSL LAN Public IP and Private IP Wireless Networks Network Supported Firewall Outbound Ports 80 http 443 https Open Windows Server Requirements Linux Requirements Requirements Operating CentOS 55 5 7 5 8 6 2 6 3 32 bit System Red Hat OS 6 1 32 bit Database 1 0 GHz CPU 512 MB Memory 1 0 GB of RAM VISE FireFox 5 0 Browser Network Fast Ethernet Firewall InBound Ports 80 http 443 https Open xX Windows GUI control is not supported CUI is supported Ri suPpPORT Windows Server Requirements Requirements Sa Windows Server 2003 Standard Edition SP1 ystem Database MS SQL Server 2005 Express Edition CPU 2 0 GHz Memory 1 0 GB of RAM Storage 500 MB available HD space Network Fast Ethernet Firewall InBound Ports 80 http 443 https Open Android App Requirements RemoteView for Android Minimum Recommended Operating Android 2 2 X System CPU 600MHz 1 GHz Storage 2 00 MB Resolution 320 x 480 480 x 800 or Higher Connection 3G 4G LTE WiFi iOS App Requirements RemoteView for iOS Minimum Recommended Operating iPhone iOS 4 3 iPhone iOS 4 3 System iPad iOS 3 2 iPad iOS 3 2 Storage 2 00 MB Connection 3G 4G LTE W
23. sion Recording You can record full videos of each remote session and play them back later e Default Location Public Documents Rsupport RemoteView Cam Rsupport uses a proprietary video format that keeps the videos small and the power consumption low These videos must be played using the Rsupport Video Player and cannot be played using a generic Media Player like VLC or Windows Media Player x File Manager The File Manager opens an FTP style file manager enabling you to transfer files to and from the remote PC with ease Select individual files or groups of folders to send and receive across systems E Locak MAIN VM 7117216160440 e Desktop Wherever possible PORT Ri supPORT 7 7 Viewer gt Shortcuts Tip While the shortcuts window is open you can pin the window to keep it on the desktop Ga E te FA 00008 E 4 Favorites E Diagnostics Processes Unpinned Rien G ste Favorites E Diagnostics Processes Pinned 7 7 1 Diagnostics Access a quick list of remote PC system information such as installed HW and SW startup registry and more 7 7 2 Processes View a list of running processes on the remote PC From here you can end tasks and copy the list to your clipboard Ri suPpPORT 7 8 Session Status Window While connected the Session Status window will appear on the desktop and the word Connected at the bottom right corner of the remote PC s screen Also a timer in the
24. t 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 9 Ri suPPORT 3 Installing and Removing RemoteView Agent Describe in more detail how the agent for the remote control is installed and removed 3 1 Installing the RemoteView Agent You can install RemoteView Agent after RemoteView web account is created In order to access each PC the Agent has to run after RemoteView Agent is installed on the remote PC through the following steps A Click My Computers EI Ri RemoteView E Ay Co er Reports 688 Enter coupon code ts I Install agent on this computer KV Install agent on this computer 2 2 Expires 2 27 2013 A Expires 12 11 2012 dl i Purchase license Paypal j It will add a PC slot About Us Legal Info Privacy Policy Contact Us Partnership Inquiry Family Ste ie B 3 F g x R 142 West 36th Street SUITE 1008 New York NY 10018 USA A Microsoft intel SUPPORT rei 1 888 348 6330 FAX 1 888 348 6330 Business registration number 212 81 54772 erase ion COPYRIGHT 2001 2012 RSUPPORT CO LTD ALL RIGHTS RESERVED B Click the KE icon or double click on empty space in the gray box Install Now Install agent on this computer Expires 12 11 2012 1 Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 10 Ri suPpPORT C Click Next to continue Welcome to the InstallShield Wizar
25. t information to extend the license Copyright 2001 2012 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 18 Ri supPORT 5 RemoteView Management and Usage 5 1 Remote Control Menu RemoteView offers the ability to control and interact with the PC in other ways besides taking full remote control of the system To access these menus click More Options More Options Check Connection Remote Control Remote Explorer el use mu Log Off Capture Screen Shutdown Run Process System Restart Process List More Action dt System Info More Options Undate A t Check connection pdate Agen l Check Connection Turn on PC WOL PETICE RJA Remove Agent Remove agent Change Agent Account Change Agent Account Change Agent account Properties Properties Properties lt Agent Online gt lt Agent Offline gt lt PC Offline gt Check Connection Refresh the online status of the remote PC Online or Offline e Wake On Lan WOL Power on the remote PC WOL works through icon on remote pc slot e Remote Control E Take full remote control of the remote PC Enables screen sharing and mouse keyboard control e Remote Explorer Enable a file management console for transferring files between the remote PC and the local PC e System Shutdown Mouse over System Shutdown to display additional options o Log Off Select Log Off to remotely log off the selected PC o Shutdown Select Shutdown to remotely shu
26. tdown the selected PC o System Restart Select System Restart to remotely restart the selected PC Screen Capture Take a remote snapshot of the remote Desktop without taking full control of the system e Power Settings Log off Restart or Shut Down the remote system Ri suPPORT e Run Command Execute an application or command via the Windows Run dialogue box Process List View an interactive list of running processes on the remote PC e System Information View a list of system diagnostic information such as that found in Windows Device Manager View a list of installed software start up registries and SW HW information Update Agent Updates the Agent to the latest version e Remove Agent Removes the Agent from remote PC Change Agent account Change the credentials Access ID amp Password to connect to the PC e Properties View and modify PC information and remote control settings 5 2 Modify PC Properties Each remote PC has a list of settings and properties than can be modified from the PC properties window e PC Properties PC Properties X Remo r res PMAR PE Oe Modify settings and properties for remote PC A PC Details PC Details PC name MAIN VM 7 PC name ANTY 114 01 DELLLAP Operating Microsoft Windows 7 Home Premium Edition Service Pack 1 system build 7601 32 bit Icon type hi Current user qaqa rn Ed ope nd den Desktop Laptop Server IP address Loc
27. top s screen resolution Desktop Display Color Adjust the remote desktop s color depth setting u Automatically scrolls the desktop as the cursor reaches the edge of Screen EE the screen Scrolling Panning Click and hold the scroll button on the mouse to navigate around Scroll the desktop 7 2 2 Open the Received Files folder Open the folder where the files are stored by default after being received by the remote PC Default Location Shared Public Documents Rsupport RemoteView Received Files 7 2 3 Received Files list View a list of files that were received during the session 7 2 4 Lock Viewer Temporarily lock the Viewer window while connected with a remote PC useful when stepping away from the desk for a short time To resume simply enter your RemoteView Password and press Enter 7 2 5 RemoteView Player Recorded files can be played with RemoteView Player Click gt RemoteView Player to open the video player 2 Click the open icon Ww and navigate to the screen recording you wish to play Double click to open the file 3 Click the Play button to start the recording There is Remotesupportplayeru exe on temp rvconsolesoO it is same as RemoteView Player You cannot play Recorded files on PC that has never logged in to RemoteView homepage RemoteView Player Menu Descriptions 00 00 00 00 00 40 100 _1x Speed acai ee Open a screen recording file View recording details such as t
28. tual property of the third party in question 2001 2014 RSUPPORT Co Ltd Address 333 Sylvan Ave Suite 110 Englewood Cliffs NJ 07632 Official Website http www rsupport com Phone 888 348 6330 Fax 888 348 6340 Ri suPpPORT Table of Contents Contents 1 About RemoteView 5 0 soovvvvrrrnnovvvvrnrnnvvvvrrnrnnvnnvennnnnvnnnennnnnnnsnennnnnssnnnnnnnnnssvnnennnen 6 t1 What RENN 6 LON DE NOE E 6 1 3 Minimum Recommended System Reouirements 7 2 Signing up and Closing Account eeecoecccccccccccccecccececcccccccccccccccccceeceseeceeceeeee 9 2 TND 9 2 NNN 9 3 Installing and Removing RemoteView Agent oooooeeeeeeeesesssssssoseceeee 10 3 1 Installing the RemoteView Agent 10 3 2 Removing the RemoteView Agent ee 15 3 2 1 Removing the RemoteView Agent from the User Console ss sss 15 3 2 2 Removing the RemoteView Agent from the Remote PC 15 4 Purchasing and Payment ssonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 17 e PT NTV NE 17 e E Rate e e ren gt eee ee ee een na re aor A nee eyee ees 18 5 RemoteView Management and Usage eessen 19 e EN E REMO MUNN 19 5 2 Modify PC Properti ek 20 5 3 Preferences for Agent 21 6 Connecting to remote PC suummenrinenmnirnenmnnksiniruinusni 22 6 1 Status icon descriptionS E 23 7 RemoteView Viewer snrrssrssssvvernrnsvsvvnnnnnnsnnnnnnrnnnnnnnnnnnnnnnnernnnnnnnnnnnnnnsnsnnnnennsnsseee
29. ure Take a snapshot of the remote desktop and save it as a png image Default Location Shared Public Documents Rsupport RemoteView Capture 7 6 2 Send URL Send a URL to the remote computer and it will open the web browser automatically 7 6 3 Send File You can either drag amp drop a file into the remote desktop or select this feature to manually select a file to send Default Location Shared Public Documents Rsupport RemoteView Received Files Executable files exe msi etc cannot be sent Rsup 7 6 4 Receive File You can either drag amp drop a file from the remote desktop to the local desktop or you can select this feature to manually select a file to receive Note You will need mouse keyboard control enabled to select the file you wish to receive Tip You or the remote user can also drag files Pe on top of the session status window as shown i below to initiate a file transfer Run Remote views Console Default Location Shared Public RemoteView Documents Rsupport RemoteView Received Files ra 00 04 75 i 7 6 5 Clipboard Sharing View the contents of the local and remote clipboards and transfer the contents in either direction 7 6 6 Remote Sound Initiate remote sound to hear audio coming from the remote PC Once enabled you can adjust the remote volume by clicking the volume control in the Viewer Remote Sound functionality varies by sound card manufacturer 7 6 7 Ses
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