Mobile Connect for Apple iOS 2.0 User Guide
Contents
1. connection and server information AT amp T D 4 23 PM Settings Connect On Launch OFF SS See gt Ir JU Device Information i ans Connection Monitor Settings About 14 SonicWALL Mobile Connect for Apple iOS User Guide The following options are controlled from the Settings tab Connect on Launch Sets Mobile Connect to automatically initiate a connection to the last used profile when it is launched Automatic Reconnect Sets Mobile Connect to automatically attempt to reconnect if the connection is lost The SSL VPN connection can be disrupted when your device s connection transitions to a different network type for example from wi fi to 3G This setting lets applications rely on a sustained VPN connection There is no limit on the amount of time it takes to reconnect URL Control Allows other mobile applications to pass action requests using special URLs to Mobile Connect These action requests can create VPN connection entries and connect or disconnect VPN connections For example another application can launch Mobile Connect access internal resources as needed and then disconnect by using the mobileconnect or sonicwallmobileconnect URL scheme Some common examples of URL Control are Add profile mobileconnect addprofile name ConnectionName amp server ServerAddress amp Parameter1 Value amp Parameter2 Value Connect mobileconnect connect name ConnectionName server Serv2. 0000 a dee a a 26 To Use the iPhone Configuration Utility with Mobile Connect 0 00 cee es 27 Monitor MODINE Connect sia bw wee weed iret he ane a eat eats Sect edad 29 TOUDIESHOOL Mobile COMMCCE wi ova enara ccleaner ral oh wn ee 30 Table of Contents 3 4 SonicWALL Mobile Connect for Apple OS User Guide Using Mobile Connect for Apple OS SonicWALL Mobile Connect for Apple OS is an app for iPhone iPod touch and Pad that enables secure mobile connections to private networks protected by Dell SonicWALL security appliances How Mobile Connect Works Modern business practices increasingly require that users be able to access any network resource files internal websites etc anytime anywhere At the same time ensuring the security of these resources is a constant struggle While most users are aware that they must take care to protect computers from network security risks this security awareness does not always extend to mobile devices like the iPhone iPod touch and iPad And yet mobile devices are increasingly subject to security attacks Furthermore mobile devices often use insecure untrusted public wi fi hotspots to connect to the Internet It is therefore a challenge to provide secure mobile access while still guarding against the inherent security risks of using mobile devices The SonicWALL Mobile Connect app for iPhone iPod touch and iPad provides secure mobile access to sensitive network resources M
3. Monitor The About tab of Mobile Connect displays the version number and legal text A Y E O VPN 6 26 PM SonicWALL Mobile Connect Secure Remote Access Client Version 2 0 7 Copyright 2012 SonicWALL Inc All rights reserved SONICWALL the SONICWALL Logo and SONICWALL MOBILE CONNECT are trademarks or registered trademarks of SonicWALL Inc SONICWALL Reg U S Pat amp Tm Off THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OR MERCHANTIBILITY FITNESS FOR A PARTICULAR PURPOSE AND NON SONICWALL Monitor Mobile Connect 29 Troubleshoot Mobile Connect If you are unable to connect to the Dell SonicWALL server perform the following steps to troubleshoot the connection 1 Double check that you have entered the server name properly in the connection configuration 2 Goto the Safari browser on your iPhone iPod touch or iPad and attempt to navigate to the SSL VPN appliance web portal 3 If you are unable to load the web portal the problem is with the Dell SonicWALL appliance Contact your network administrator if the problem persists 4 Ifthe web portal loads successfully on the Safari browser and you still cannot establish a Mobile Connect connection notify Dell SonicWALL Support as follows a On the Settings tab enable the Debug Logging option b Attempt a connection to the server again to ensure that full
4. S26error codes3D 24ERROR CODE 24 sonicwallmobileconnect disconnect callbackurl customapps3A 2F 2FhostS3Fstatus s3D 24STATUSS24 261login groups3Ds24LOGIN GROUP S26error codes3De24ERROR CODES24 Using Mobile Connect 19 Disconnect Command Parameters Command Parameter Description callbackurl Optional The callback URL is opened by Mobile Connect after the disconnect command has been processed See Callback URL on page 20 for full details of the callback URL syntax and options Callback URL While invoking Mobile Connect using a URL a third party application can include a callback URL that is called by Mobile Connect once it completes the requested action The callback URL value may also contain special tokens that will be evaluated and dynamically replaced by Mobile Connect to provide additional status and connection information back to the app that is opened by the callback URL Tokens are evaluated in place in the same order in which the tokens were specified To ensure that it functions properly the base callback URL format should be RFC 1808 compliant and should be able to be launched independently of Mobile Connect For example it should launch through a web page or iOS web clip URL lt scheme gt lt net_loc gt lt path gt lt params gt lt query gt lt fragment gt Al The value of callbackurl must also be properly URL encoded to ensure that Mobile Connect can process the callback URL correctly Dynamic Tok
5. connect For example von example com username Optional The username used in the VPN connection password Optional The password used in the VPN connection realm Optional The realm used in the VPN connection profile Applies to EX series connections only domain Optional The domain used in the VPN connection profile Applies to SRA and UTM connections only sessionid Optional The session ID or Team ID used for authentication connect Optional If presented and the value is non null the connection will be ini tiated if the profile was successfully added callbackurl Optional The callback URL is opened by Mobile Connect after the connect command has been processed See Callback URL on page 20 for full details of the callback URL syntax and options Disconnect Command The disconnect command is used to disconnect an active connection In addition a callback URL can be provided that Mobile Connect will open after the connection is disconnected which makes it possible to return to the calling app If there is no active VPN connection the command Is ignored Syntax mobi leconnect daisconnect I mobi leconnect disconnect callbackurl lt callbackurl gt Following are examples of the disconnect command mobileconnect disconnect mobileconnect disconnect sonicwallmobileconnect disconnect mobi Leconnect disconnect callbackurl customapps3AS2F 2FhostS3Fstatus s3D 24STATUSS24 261login group33D 24LOGIN GROUP
6. connecting to a Dell SonicWALL firewall or SRA appliance Proceed to Create a Connection to Dell SonicWALL Firewall and SRA Appliances on page 8 step 4 6 Ifthe Login Group you connect to is not listed select Other to manually type in the group name atl AT amp T amp gt 5 28 PM Cancel Please log in Using Mobile Connect 11 7 You will then be prompted to enter your Username and Password unless the server does not require this information NAS 7 07 PM ACE Close Enter Credentials Username test Password ecco ajsjofrjafujofk e 52 x clv B njmp 2123 space Done 8 Tap Login Connect to the Mobile Connect Server After you save a new connection the list of all configured connections displays OS 6 07 PM 66 mi Close Connections Create a new connection O Or choose a saved connection Example example com Test test example com 12 SonicWALL Mobile Connect for Apple OS User Guide To establish a Mobile Connect session perform the following tasks 1 Tap the connection in the list that you want to initiate The Connection Status page displays Tap Connect al AT amp T A 11 11 AM 97 SONICWALL Connection SRA 4200 Demo gt Status Disconnected Connect A Connection 2 Enter your username and password if prompted depending on whether the appliance you are connecting to allows for saving usernames and passwords and tap Login 3 When the conne
7. is used to easily establish VPN connections Connection information can be embedded in the URLs and they can be provided to users for easy setup and configuration In addition a callback URL can be provided that Mobile Connect will open after the connection attempt is completed making it possible for other applications to initiate VPN connections in a seamless manner Syntax mobileconnect connect name ConnectionName server ServerAddress Parameterl ValuegtParameter Value Following are examples of the mobileconnect command mobileconnect connect name Example sonicwallmobileconnect connect name Example mobileconnect connect name Example mobileconnect connect server vpn example com mobileconnect connect 7name Example S202 amp server vpn example com mobileconnect connect name SRAS20Connectiongserver sslvpn example com amp username test amp password password amp domain LocalDomain mobileconnect connect 7name EX 20Connection amp server workplace example com amp username test password password realm Corp SonicWALL Mobile Connect for Apple iOS User Guide Connect Command Parameters Command Parameter Description name The unique name of the VPN connection entry that will be created and appear in the Mobile Connect Connections list Mobile Connect accepts the name only if it is unique Letters are case sensitive server The domain name or IP address of the Dell SonicWall appliance in which you wish to
8. or higher iPad 2 running Apple iOS 4 3 or higher iPad running Apple iOS 4 3 or higher Pod touch 3nd Generation or later running Apple OS 4 3 or higher Dell SonicWALL Appliance Support SonicWALL Mobile Connect is a free app but requires a concurrent user license on one of the following Dell SonicWALL solutions in order to function properly Dell SonicWALL firewall appliances including the TZ NSA E Class NSA running SonicOS 5 8 1 0 or higher Dell SonicWALL SRA appliances running 5 5 or higher Dell SonicWALL Aventail E Class Secure Remote Access SRA appliances running 10 5 4 or higher Required Network Information To use Mobile Connect you will need the following information from your network administrator or IT Support Server name or address This is either the IP address or URL of the SSL VPN server that you will connect to Username and password Typically you will be required to enter your username and password although some connections may not require this Domain name The domain name of the SSL VPN server Mobile Connect may be able to automatically determine this when it first contacts the server or there may be multiple domains that can be selected DNS Domain Settings on Appliances Before Mobile Connect users will be able to access the private network the network administrator must configure the DNS Domain on the Dell SonicWALL appliance When the Mobile Connect user accesses a URL
9. Settings In the Name resolution area click Edit The Configure Name Resolution page appears Enter the DNS domain name in the Search domains field IP address pool level From the main navigation menu in the AMC click Services Under Access services in the Network tunnel service area click Configure The Configure Network Tunnel Service page appears Click the name of the IP address pool you want to edit The Configure IP Address Pool page appears To the right of the Advanced heading click the arrow icon Select the Customize default settings checkbox and enter the DNS domain name in the Search domains field Installing Mobile Connect SonicWALL Mobile Connect is installed through the Apple App Store 1 On your iPhone iPod touch or iPad tap the App Store icon App Store Go to the Search tab enter SonicWALL Mobile Connect and tap Search In the search results select SonicWALL Mobile Connect Tap Free and then Install The app will install on your device When installation is complete the SonicWALL Mobile Connect icon will appear on your device 9 Mobile Connect SonicWALL al If you encounter an error when attempting to download SonicWALL Mobile Connect please see iTunes Store Customer Support where you can find troubleshooting procedures and instructions on how to report the issue using your iTunes account http www apple com support itunes Installing Mobile Connect 7 Using Mobile Co
10. SonicWALL Mobile Connect Mobile Connect for Apple OS 2 0 User Guide SONICWALL gt Notes Cautions and Warnings NOTE A NOTE indicates important information that helps you make better use of your system CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell SonicWALL Inc Trademarks SonicWALL Aventail SonicWALL Mobile Connect and all other SonicWALL product and service names and slogans are trademarks of Dell SonicWALL Inc 2013 11 P N 232 001393 00 Rev E Table of Contents HOW MobDle CONMESCEVVORKS 10 di dd e a da 5 ETetre QUISO Scania ea ESA nas CeOR ewe eee st 5 Apple Product SUP dv ada E A we ra et oh cane ie cer gh ha he aed ieee aa 6 Dell Some WALL Appliance SUD DONE viral ri ee i eee aut se wae a wise ee dw ok eds eee es eae 6 REquIred Network Informations asido Sie vince eas ia a Boake ae nial 6 HSNO Mobile COMME sama a ae a ees ee ele ee oa AAA A ee 7 USING Mobile CGOnnect iia dls ada a ae bs ce ei ate ee 8 Create a COMMS GUOM fi ii aida ia dl 8 Connect to the Mobile Connect Server o ocoooccocccoo eee eee ees 12 configure Mobile Connect SCuINGS cata a A a 14 URE Control Syntax and Parameters rai A E See A ee eee AAA AA 17 BOOKMARKS oh A A RR NN 21 Configure Gonnecton Dedalo AAA ees ea 24 Configure Trusted Network Detection 4
11. a user accesses internal example com the client starts a VPN connection regardless of the network to which the device is currently connected TND compares the VPN and local DNS servers and DNS suffixes to determine whether to use Mobile Connect and dial the VPN as shown in the following table DNS Suffixes DNS Servers Login None None Refused no VPN None Same Refused no VPN Same Same Refused no VPN Same Same and others Allowed Same Different Allowed Different Same Allowed Some Some Allowed Consult documentation from Apple Inc for more information about Trusted Network Detection and Connect on Demand To determine if TND is available for your connection tap the blue arrow to the right of the Status line on the Connection tab This displays the buttons used to enable disable TND if available m ATET MN 8 30 AM 95 mm Close Edit Connect On Demand on Trusted Networks on Establish Connection To configure TND perform the following tasks 1 Tap the blue arrow in the status line on the Connection tab 2 Ensure Connect On Demand is turned on 3 Turn on Trusted Networks 26 SonicWALL Mobile Connect for Apple OS User Guide To Use the iPhone Configuration Utility with Mobile Connect The iPhone Configuration Utility provides the ability for administrators of enterprise environments to create configuration profiles for the iPhone iPod touch and iPad These profiles provide the ability for administr
12. ators to preconfigure the device settings for enterprise policies such as VPN configuration security policies wi fi settings etc The iPhone Configuration Utility enables administrators to configure Mobile Connect profiles for their users OS devices The iPhone Configuration Utility can be downloaded here http www apple com support iphone enterprise To configure a Mobile Connect profile using the iPhone Configuration Utility perform the following steps 1 Download install and launch the iPhone Configuration Utility for Windows or Mac OS 2 Click on File gt New Configuration Profile Edit View Window Help New Configuration Profile Crtil N Add to Library Crl 0 Duplicate Cril D Profile Marne Profilel Cr W Crile Shift Crtl S 3 Select VPN and then click the Configure button File Edit View Window Help iPhone Configuration Utility WO Devices Applications L Provisioning Profiles Profile Name 1 26 2012 5 32 01 PM Profile Name 2 1 27 2012 1 16 56 PM Passcode Not Configured Restrictions Not Configured FS fea Configure VPN Use this section to configure how the device connects to wireless networks via VPN including the necessary authentication information Emai Not Configured US Exchange ActiveSync 2 Not Configured LDAP Not Configured a CalDAV Not Configured dd Suherrihad Calandarc U
13. cWALL appliance If the attempt fails a warning message will display asking if you want to save the connection Verify that the server address or URL is spelled correctly and then tap Save Warning example com is either currently unreachable or is not a valid SonicWALL appliance Would you like to save this connection anyway A Cancel 4 If Mobile Connect successfully contacts the server you will be prompted to enter your Username and Password unless the server does not require this information Enter your Username and Password and then scroll down to the Domain field mil AT amp T amp gt 6 05 PM 67 fm Cancer Add Connection Save Name Test Username Optional Password Optional Domain Active Directory ojw ejaT vju 1jofe ajsjojrfafujsjk je Hz px jc vjs n mio Ed If the screenshots above do not match what is displayed on your device you are connecting to a Dell SonicWALL E Class SRA appliance Proceed to Create a Connection to Dell SonicWALL E Class SRA Appliances on page 10 step 5 Using Mobile Connect 9 The Domain field is auto populated with the default domain from the server To select a different domain tap Domain to display a drop down menu of the available options select the correct domain and tap Close nt _ _ mx ___ z zuo o oQ _o _ _ _ e Active Directory LocalDomain 5 Tap Save which displays the Connections window where you select the server c
14. ction is successfully established the Status changes to Connected and the Disconnect button replaces the Connect button SONICWALL Connection Mc2 0 Status Connected Disconnect Sa InnerWALL SonicWALL Intranet 4 SonicDTS SonicDTS Fa Webmail2 New Corporate Email Connection Any bookmarks defined for the portal are displayed below the Disconnect button Navigate to a bookmark s destination by touching the bookmark Using Mobile Connect 13 4 Press the Home button on your iPhone iPod touch or iPad to display it s home screen You can now navigate to other apps to access your Intranet network The status bar at the top of the iPhone iPod touch or iPad displays a VPN icon to indicate that the Mobile Connect session is still connected LL VPN 3 51 PM If the VPN connection is interrupted the VPN icon will disappear and you will no longer be able to access the Intranet network This can happen if your device s connection transitions from wi fi to 3G or to another network type Return to Mobile Connect to reestablish the connection Optionally you can configure the Automatic Reconnect option on the Settings tab to have Mobile Connect automatically attempt to reestablish interrupted connections Configure Mobile Connect Settings SonicWALL Mobile Connect provides several settings for connection and logging options The Settings tab also provides Support information which includes a User Guide and device
15. debugging messages are logged for the attempt c Then return to the Settings tab and tap the Email Logs button An email will launch in your mail client with the Mobile Connect log attached Address the email to Support sonicwall com Add any additional comments to the email and tap Send Dell SonicWALL Support staff will contact you after reviewing your case 30 SonicWALL Mobile Connect for Apple OS User Guide
16. emand is only available for connections to Dell SonicWALL E Class SRA appliances The Connect on Demand feature provides the ability for Mobile Connect to automatically establish a VPN connection when you attempt to access a domain on the private network This provides a seamless VPN connectivity experience without the need to manually launch Mobile Connect The easiest way to determine if Connect on Demand is available for your connection is to look at the Connection tab when a VPN session is active If a blue arrow appears to the right of the Status line Connect on Demand is available alll Airtel UD 9 03 AM 73 m p SONICWALL gt Connection Local App Status Connected Disconnect a Connection A VPN configuration must meet the following requirements to support Connect on Demand e The server must be a Dell SonicWALL E Class SRA appliances e The VPN tunnel must not be configured for Redirect All mode e The realm must be configured to use client certificates for authentication Chained authentication where a second authentication server is used does not support Connect on Demand e The valid client certificate for the realm must be present e The user must successfully connect to the appliance at least once 24 SonicWALL Mobile Connect for Apple iOS User Guide To configure Connect on Demand perform the following tasks 1 Tap the blue arrow in the status line on the Connection tab z mlll Airte
17. ens Supported by the Callback URL Dynamic Token Description SERROR MESSAGES The string value of the error message from the failed connec tion attempt LOGIN GROUPS The string value of the authentication login group or realm Applies to EX series connections only COMMUNITYS The string value of authentication community Applies to EX series connections only ZONES The string value of EPC zone Applies to EX series connec tions only TUNNEL IP The string value of the Mobile Connect IPv4 client address TUNNEL MODE One of split split nonlocal redirectall or redirectall nonlocal depending on the tunnel mode Applies to SRA and UTM con nections only ESP ENABLED Yes or no depending on if ESP is enabled Applies to SRA and UTM connections only IE Any number of tokens from the table above can be specified 20 SonicWALL Mobile Connect for Apple OS User Guide Following are examples using the callback URL Callback URL customapp host status SSTATUSS login group LOGIN GROUP error code SERROR_ CODES Full URL with URL Encoded Callback URL Value mobileconnect connect sessionid lt teamid gt amp callbackurl customapp 3A 2F 2Fhost 3Fstatuss3De24STATUSs24s26login group 3D 24LOGIN GROUPS Z berror_codes3D324ERROR_CODES24 Callback URL myapp callback status STATUSSS login group LOGIN GROUP amp error code S5ERROR CODES Full URL with URL Encoded Callback URL Value mobileconnect connect sessi
18. erAddress amp Parameter1 Value amp Parameter2 Value Disconnect mobileconnect disconnect Additional information about URL Control is provided in URL Control Syntax and Parameters on page 17 Debug Logging Enables full debug log messages of Mobile Connect activity Leave this setting disabled unless instructed to enable it by Dell SonicWALL Support staff Bookmarks Displays centrally configured shortcuts called bookmarks to VPN resources like URLs Outlook Web Access and OS applications These bookmarks which are displayed on the main Connection tab when the VPN is connected provide one touch access to frequently used applications If using an SRA appliance pulling down the Connection screen and releasing it refreshes the bookmarks Mobile Connect supports Remote Desktop options like screen size and enable disable audio as long as both the server bookmark and third party iOS application support the option Note Bookmarks are supported on SRA appliances only when running 7 0 or higher and not supported on appliances running SonicOS Additional information about bookmarks is provided in Bookmarks on page 21 Using Mobile Connect 15 E Class SRA Settings Two additional options can be modified for connections to Dell SonicWALL E Class SRA appliances To view these options go to the Connection tab and tap the Connection line to display the list of connections Tap the blue arrow to the left of the connec
19. l VPN 9 05 AM Close Connect On Demand Establish Connection If Needed Tap Connect on Demand Set the Establish Connection option to If Needed to have Mobile Connect establish a VPN connection when accessing a resource with any of the domain suffixes listed domain suffixes listed Setting the Establish Connection option to Never disables Connect on Demand for the 5 If more than one domain is listed you can enable Connect on Demand for individual domains by tapping on the domain name 6 Set Always Establish to ON to enable Connect on Demand for that domain mlll Airtel VPN 9 05 AM Back example com Always Establish on Using Mobile Connect 25 Configure Trusted Network Detection The Apple Trusted Network Detection TND enhancement to the Apple OS Connect On Demand feature is available in iOS 6 TND results in the following e Can be used only with Connect on Demand e Extends the Connect on Demand functionality by determining whether the user is on a trusted network e Configured with the iPhone Configuration Utility e Used for wi fi connections only When operating over other types of network connections Connect on Demand does not use TND to determine whether a VPN should be connected Connect On Demand starts a VPN connection whenever a user tries to access a destination with a hostname specified in the domains list For example if yourcompany com is in the Always Connected list when
20. nection Cellular connection and DNS servers Email Logs Creates an email to send the Mobile Connect log to Dell SonicWALL Support staff Tap Send to send the email 16 SonicWALL Mobile Connect for Apple iOS User Guide URL Control Syntax and Parameters This section provides the full set of URL parameters for the URL Control feature URL Control currently supports the addprofile connect and disconnect commands Callback URLs are also supported Add Profile Command The addprofile command requires either the name or server parameter and accommodates both All other parameters are optional When the URL is opened in Mobile Connect all of the parameters included in the URL are saved in the connection entry associated with that name and server Syntax mobileconnect addprofile name ConnectionName amp server ServerAddress Parameterl ValuetParameter 2 Value Following are examples of the addprofile command mobileconnect addprofile name Example amp server vpn example com sonicwallmobileconnect addprofile name Example amp server vpn example com mobileconnect addprofile name Example S202 amp server vpn example com mobileconnect addprofile name vpn example com mobileconnect addprofile server vpn2 example com mobileconnect addprofile name SRA 20Connection server sslvpn example com username test password passwordgdomain LocalDomain connect 1 mobileconnect addprofile name EXS20Connectiong server w
21. ng to Dell SonicWALL UTM or SRA appliances enter the value in the Domain field shown in the Edit Connection window of the Mobile Connect app For profiles connecting to Dell SonicWALL E Class SRA appliances enter the value selected in the Log in to window when initiating a connection in Mobile Connect 9 Inthe User Authentication drop down menu select Password 10 Optional for connections to UTM or SRA appliances In the Password field enter the password for the user account if the Dell SonicWALL appliance you are connecting to is configured to allow for saving passwords Note that only Dell SonicWALL UTM or SRA appliances can store passwords Dell SonicWALL E Class SRA appliances cannot allow for stored passwords 11 Optional for connections to E Class SRA appliances If a proxy server is used for the connect in the Proxy drop down menu select either Manual or Automatic If a proxy server is not used leave this set to None Note that only Dell SonicWALL E Class SRA appliances support Mobile Connect over proxy Currently Dell SonicWALL UTM and SRA appliances do not support Mobile Connect over proxy SonicWALL Mobile Connect for Apple iOS User Guide Monitor Mobile Connect The Monitor tab displays additional details about the connection statistics on traffic transmitted DNS information and routes that have been installed AT amp T UD 6 26PM Connection Info Cipher AES256 GCM SHA384 Received 144 bytes AAA
22. nnect The following sections describe how to use SonicWALL Mobile Connect e Create a Connection on page 8 e Connect to the Mobile Connect Server on page 12 e Configure Mobile Connect Settings on page 14 e Configure Connect on Demand on page 24 e To Use the iPhone Configuration Utility with Mobile Connect on page 27 Create a Connection The process of creating a Mobile Connect connection is slightly different depending on which type of Dell SonicWALL appliance you are connecting to The following sections describe how to create a connection e Create a Connection to Dell SonicWALL Firewall and SRA Appliances on page 8 e Create a Connection to Dell SonicWALL E Class SRA Appliances on page 10 Create a Connection to Dell SonicWALL Firewall and SRA Appliances 1 The first time you launch Mobile Connect you will be prompted to enable VPN functionality Tap Enable SonicWALL Mobile Connect Do you want to enable SonicWALL Mobile Connect VPN functionality Enable 2 You will then be presented with the screen to begin your first connection to the Dell SonicWALL firewall or appliance Tap Add connection Name Enter a descriptive name for the connection Server Enter the URL or IP address of the server uil AT amp T amp 6 04 PM TAE Cancer Add Connection Next Server example com 8 SonicWALL Mobile Connect for Apple OS User Guide 3 Tap Next Mobile Connect will then attempt to contact the Dell Soni
23. obile Connect establishes a Secure Socket Layer Virtual Private Network SSL VPN connection to private networks that are protected by Dell SonicWALL security appliances All traffic to and from the private network is securely transmitted over the SSL VPN tunnel After installing SonicWALL Mobile Connect from the App Store to get started with Mobile Connect 1 Ensure the Dell SonicWALL SRA or firewall appliance that will be used by Mobile Connect to the network is connected Configure Network Information server name username password etc Mobile Connect establishes a SSL VPN tunnel to the Dell SonicWALL security appliance 4 You can now access resources on the private network All traffic to and from the private network is securely transmitted over the SSL VPN tunnel Prerequisites The following sections describe prerequisites for SonicWALL Mobile Connect e Apple Product Support on page 6 e Dell SonicWALL Appliance Support on page 6 e Required Network Information on page 6 How Mobile Connect Works 5 Apple Product Support SonicWALL Mobile Connect is supported on the following devices Phone 5 running Apple OS 6 or higher Phone 4S running Apple OS 5 or higher Phone 4 running Apple iOS 4 3 or higher Phone 3GS running Apple OS 4 3 or higher iPad mini running Apple OS 6 or higher iPad 4th generation running Apple iOS 6 or higher iPad 3rd generation running Apple iOS 5 1
24. on the private network the configured DNS domain is used to resolve the hostname lookup For public domains that do not match the configured DNS domain the DNS server for the wi fi or 3G network is used a The Mobile Connect user does not need to perform any configuration tasks related to DNS The following information is for SonicWALL network administrators 6 SonicWALL Mobile Connect for Apple iOS User Guide The DNS Domain configuration process varies depending on the type of Dell SonicWALL appliance being used e Dell SonicWALL firewall appliances On the SSL VPN gt Client Settings page enter the DNS domain name in the DNS Domain field e Dell SonicWALL SRA appliances The DNS domain can be configured either globally at the group level or at the individual user level Global level On the Network gt DNS page enter the DNS domain name in the DNS Domain field Group level On the Users gt Local Groups page click the edit icon for the group Click on the NX Settings tab and enter the DNS domain the DNS Domain field User level On the Users gt Local Users page click the edit icon for the user Click on the NX Settings tab and enter the DNS domain the DNS Domain field e Dell SonicWALL E Class SRA appliances The DNS domain can be configured either globally or for specific IP address pools Global level From the main navigation menu in the E Class SRA Management Console AMC click Network
25. onid lt teamid gt amp callbackurl myapps3A 2FS 2Fcallbacks3Fstatus 3Ds24STATUSs24 26login group33D 24LOGIN GROUPS Z 6error_codes3D S24ERROR_CODES24 Bookmarks When there are more than five bookmarks the bookmarks can be filtered by selecting the Showing lt bookmark type gt row that is displayed when there are more than five bookmarks lets you filter long lists of bookmarks by type Select the type of bookmarks to display or select All to display all bookmarks o VPN 11 56 PM SONICWALL Connection SRA 4600 Status Connected Disconnect All Ea My Workstation za Windows 8 1 2 OS X Mavericks VNC Ta Desktop Terminal Showing Desktop gt Connection Monitor Settings About Using Mobile Connect 21 Selecting a bookmark for an app that is not installed will prompt you to install the app Apps referenced by bookmarks also can be installed at any time using the Settings gt Bookmarks tab In addition to installing apps for bookmarks the Settings gt Bookmarks tabs is also used to select and install apps for bookmarks that support multiple third party apps For example you might select Safari or Google Chrome for a Web bookmark CA E rr 8 22PM m ATAT S vr 3 30 4M 95 up Bookmarks Walk HTTP HTTPS Bookmark Apps sot ef Safari gt Mo Safari 4 Remote Desktop RDP gt 22 No supported app installed No supported app installed gt EH Sellings Bookmarks Google Chrome ef e
26. onnection Create a Connection to Dell SonicWALL E Class SRA Appliances 1 The first time you launch Mobile Connect you will be prompted to enable VPN functionality Tap Enable SonicWALL Mobile Connect Do you want to enable SonicWALL Mobile Connect VPN functionality Enable 2 You will then be presented with the screen to begin your first connection Tap Add connection Name Enter a descriptive name for the connection Server Enter the URL or IP address of the server all AT amp T 2 6 04 PM 67 Mm cancel Add Connection Next Server example com 10 SonicWALL Mobile Connect for Apple OS User Guide 3 Tap Next Mobile Connect will then attempt to contact the Dell SonicWALL appliance If the attempt fails a warning message will display asking if you want to save the connection Warning example com is either currently unreachable or is not a valid SonicWALL appliance Would you like to save this connection anyway LT Cancel 4 Before tapping Save verify that the server address or URL is spelled correctly 5 If Mobile Connect successfully contacts the server you will be prompted to select which Login Group on the appliance you want to connect to If you do not know which Login Group to connect to contact your network administrator miil AT amp T 5 28 PM Cancel Please log in Log in to A If the screenshots above do not match what is displayed on your device you are
27. orkplace example com username test password password realm Corp connect 1 All appropriate characters in values of parameters used in URLs are required to be URL encoded For instance to match a space enter 20 Add Profile Command Parameters Command Parameter Description name The unique name of the VPN connection entry that will be created and appear in the Mobile Connect Connections list Mobile Connect accepts the name only if it is unique Letters are case sensitive server The domain name or IP address of the Dell SonicWall appliance in which you wish to connect For example von example com username Optional The username used in the VPN connection password Optional The password used in the VPN connection realm Optional The realm used in the VPN connection profile Applies to EX series connections only domain Optional The domain used in the VPN connection profile Applies to SRA and UTM connections only sessionid Optional The session ID or Team ID used for authentication Using Mobile Connect 17 Command Parameter Description connect Optional If presented and the value is non null the connection will be initiated if the profile was successfully added cslibaecku l Optional The callback URL is be opened by Mobile Connect after the add profile command has been processed See Callback URL on page 20 for full details of the callback URL syntax and options Connect Command 18 The connect command
28. p to install or update Mobile Connect supports the following types of bookmarks and associated apps Fa In Mobile Connect for iOS 2 0 only Web and Desktop bookmarks are supported on the Dell SonicWALL EX series SRA appliances Desktop Bookmarks Portal name Terminal Services RDP ActiveX Terminal Services RDP Java Internal type RDP5ActiveX RDPSJava RDP bookmark types attempt to launch with the associated RDP application as configured in the Settings tab OS Version Wyse PocketCloud Pro 2 2 237 2X Client RDP Remote Desktop 10 1 1256 Remote RDP Lite Remote RDP Remote RDP Enterprise Additional details such as screen resolution should be provided to the client However support for passing such parameters will vary based on the application For example e Wyse PocketCloud Pro does not support the connect to console option e 2X Client does not accept screen resolution settings on OS Portal name Virtual Network Computing VNC Internal type VNC VNC bookmark types attempt to launch with the associated VNC application as configured in the Settings tab OS Version Wyse PocketCloud Pro android vnc viewer Remoter VNC 3 6 3 Additional details such as screen resolution should be provided to the client However support for passing such parameters varies based on the application 22 SonicWALL Mobile Connect for Apple OS User Guide Portal name Citrix Portal Citrix Internal
29. sing Mobile Connect 27 28 4 Inthe Connection Name field enter Connection Name a General A Jd Mandatory Y Passcode Not Confiqured y E Restrictions in Not Configured VPN y Connection Name Display name of the connection displayed on the device Connection Name Connection Type The type of connection enabled by this policy SonicWALL Mobile Connect 2 Wi Fi Not Configured Server Hostname or IP address for server SSiVPTLEXSMpie com Account User account for authenticating the connection A Mail Not Configured CA Exchange ActiveSync CA Not Configured Login Group or Domain al LDAP Login group or domain for the connection Not Configured Calendar Sa gt AR User Authentication Not Configured St Bee EU Authentication type for the connection Subscribed Calendars Password gt Not Configured Password Contacts Password used to authenticate the connection a Not Configured Web Clips Proxy Not Configured Configure the proxy to be used with this VPN connection A None a Credentials Not Configured In the Connection Type drop down menu select SonicWALL Mobile Connect In the Server field enter the hostname or IP address for the Dell SonicWALL appliance Optional In the Account field enter the username for the account Oo NO Ya The Login Group or Domain value depends on the type of appliance used for the connection For profiles connecti
30. tion you want to modify The Edit Connection window displays al AT amp T 6 08 PM 66 E _ Cancel Edit Connection Save Name Av Server example com Selections Login Group Web Only Forget this Login Group Delete Connection The following options can be configured ESP Enables Encapsulating Security Payload ESP to improve the performance of UDP streaming applications like VolP and FaceTime This is enabled by default however some networks may require this option be disabled ESP requires that UDP port 4500 be open on the network firewall If this port cannot be opened the ESP option should be disabled Also in rare cases where the network environment does not properly implement PMTU discovery see RFC 1191 certain applications may run inefficiently or perhaps not at all when using ESP encapsulation Forget this Login Group Mobile Connect remembers the Login Group that you specified when configuring the connection To change to a different Login Group tap Forget this Login Group The next time you connect to the server you will be prompted to select a new Login Group Ed If these options are not displayed then you are connecting to either a Dell SonicWALL firewall or SRA appliance The Support section of the Settings tab provides the following support information User Guide Displays the SonicWALL Mobile Connect User Guide Device Information Displays information about the OS device wi fi con
31. type Citrix Citrix_https Citrix bookmark types will attempt to launch with the associated Citrix application OS Version Citrix Receiver 5 6 2 Additional details such as screen resolution should be provided to the client However support for passing such parameters will very based on the application Web Bookmarks Portal name Web HTTP Secure Web HTTPS External Web Site Internal type HTTP HTTPS URL URL_https These bookmarks will launch in an associated web browser and the provided Name or IP Address HostID will be passed as the parameter to display in the browser OS Version Any Browser Safari Yes Google Chrome 19 1084 60 Portal name Mobile Connect Internal type MC Mobile Connect bookmark type will rely fully on the OS to determine and launch the proper application The bookmark is expected to be properly configured for launch The Mobile Connect app will attempt to launch it as is for example telnet server Terminal Bookmarks In Mobile Connect for OS 2 0 Dell SonicWALL EX series SRA appliances do not support Terminal bookmarks Portal name Telnet Secure Shell Version 1 SSHv1 Secure Shell Version 2 SSHv2 Internal type Telnet SSH SSHv1 OS Version ConnectBot ISSH 5 4 0 ConnectBot notes Proper formatting is required for ConnectBot SSH server bookmark field requires username server Using Mobile Connect 23 Configure Connect on Demand A Connect on D
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