Q620 Installation and User Guide
Contents
1. 26 11 4 Knowing when you have a Voice Mail message 27 11 5 General Indication on the display 27 11 6 Learning about the lights 27 12 Troubleshooting 28 1 Introduction Thank you for purchasing Q620 telephone We think you ll find it s full of exciting features With a personal Directory and a Callers list your new two line telephone is designed to take full advantage of the latest services offered by your local telephone company When you subscribe to services such as Calling Line Identification and Call Waiting Identification through your local telephone company your Q620 will show you all the caller information you ll need on its three line back lit display For example before you even answer a call you ll know who is calling even if it s a Call Waiting call And Call Waiting Identification information can appear on the telephone so that you can initiate the switch to a Call Waiting call Your telephone will also tell you how many missed callers you have You can set up a personal Directory in which you can enter up to 102. 12 6 10 Ending a call 13 6 11 Call waiting Identification 13 7 Setting options by using Menu 13 7 1 To set the date and time 14 7 2 To set memory key 14 7 3 To set screen 14 7 4 To set Ringer 15 7 5 To change the display language 15 7 6 To set greeting message 16 7 7 The security number feature 16 7 8 Entering Dialing Restrictions 16 7 9 Entering area codes
3. 5 4 The Menu 7 5 Basic Installation 7 6 Basic Features 9 6 1 Making a call 9 6 2 Answering a call 9 6 3 Putting a call on hold 9 6 4 Switching between two lines 10 6 5 Making a Conference call 10 6 6 Making a Handsfree call 10 6 7 Putting a call on mute 10 6 8 Using the Redial List 11 6 9 Using number Pad N pad
4. 17 7 10 Controlling the receiver volume 17 7 11 Controlling the speaker volume 17 8 Directory 17 8 1 Saving numbers and names to the Directory 18 8 2 Entering names 18 8 3 Finding a item in the Directory 19 8 4 Making a call from the Directory 19 8 5 Editing in the Directory 19 8 6 Deleting items from the Directory 20 9 Callers 20 9 1 Using New calls list 20 9 2 Using Outgoing calls list
5. 22 9 3 Using Incoming calls list 23 10 Memory keys 24 10 1 Saving numbers in memory keys 24 10 2 Labeling the memory keys 24 10 3 Making calls from memory keys 24 10 4 Editing memory keys 24 10 5 Deleting memory keys 25 10 6 Saving features in memory keys 25 10 7 Using feature keys 25 11 Display messages and lights 25 11 1 The screen when the telephone is idle 26 11 2 The Callers list screen 26 11 3 The Directory Screen
6. 0 For example to enter the name J Smith press these keys 5 0 ZZZ 6666 444444 segs 44444 1 1 2 ABCabc2 B DEFdef3 4 GHIghi4 5 JKLjkI5 6 MNOmno6 Zr PQRSpqrs7 6 TUVtuv8 9 WXYZwxyz9 ed O space 0 E 18 8 3 Finding a item in the Directory To find a item in the Directory search alphabetically or by name Press Directory The display shows how many items in your directory Press Enter softkey The first item appears on the display OO toe Press to scroll steadily and find the item you want You can search your item by name To find the listing that start with a particular letter press the appropriate dial pad key The first listing start with this letter in your Directory appears on the display Then use Sto find the next one under that letter For example takes you to the first J listing then takes you to the next J listing 5 5 takes you to the first K listing Use the letter chart shown previously 8 4 Making a call from the Directory To make a call from the Directory Press Press Enter softkey Find the item you want to dial out by name or steadily Lift the handset or press either Dial softkey twice you will allow to add some digits b
7. incoming calls outgoing calls or New calls in the Callers List When you get in one of the lists press S to scroll through the list to view the items a beep alarm with the light flash when scroll to the end of the list Your telephone logs the number and name if available of the caller when they called If the telephone number of the caller matches a number that you have programmed with a name in the Directory the Callers list shows the number first and then you can check the name switching by Lex If there is not any item to match the number the name will show as Unknown name If the number has been in your Directory a Directory icon appears on the right top with the caller s information when you check the number in the Callers list Lifting the handset or pressing while you viewing the Callers list will quit from Callers list automatically To leave Callers List anytime just press key again or press Rls Note If you are on a call while you are viewing the Callers list pressing also drops the call 9 1 Using New calls list The Q620 can store up to 50 numbers you missed in New calls list When there are already 50 calls in the list and you have another missed call the new call is added to the top of the list and the oldest call is deleted If the number is already in the list the number does not appear in the list a second time The number is moved from its previous location to the top of the list When you have a mis
8. Provide basic telephone service when a power failure WO vVVV VV VY Key Descriptions Handset 3 Softkeys Message light Display LCD Handsfree LED 4 Memory keys Mute LED 9 items Set Options List Al 3 S Callers Allows you to access a list of people who called Always hangs up a call Also allows you to leave any list such as the Set Options List z Callers List Redial List or Directory Directory Allows you to store and access up to 100 numbers and names Select Linel and Line 2 activates Handsfree if you have not picked up the handset dials any number on the display Puts the call on hold Activates the Handsfree speaker and microphone so you can listen and talk without lifting the handset The handsfree light beside it is on when you press it 5 D E gt S N amp 2 Ni P lt Volume bar allows you to adjust the receiver speaker and ringer volume z 3 Allow you to mute a call so that the caller cannot hear you The light beside it is on Mute when you press it 4 memory keys store numbers and feature codes Allows you to move up and down any list such as the Menu Directory Callers List or Redial List and move up and down the cursor when you edit your numbers and names in the directory or callers list 6 JDE Allows you to backspace and erase or change when pre dialing and move the cursor t
9. Callers CA The number have been stored in the telephone temporarily You can see N pad appears on the display but the number or name disappears even you have hang up after you store the number using N pad Note If there is one item in the N pad already and you use N pad to store another one again the previous number you stored will be covered To save the numbers To get back your number 1 Press N pad softkey after finishing the call You will see the number is on the screen 2 Press Save softkey press S and lt lt ato edit name and number using dial pad 3 Press Save softkey again the number has been saved in your directory N pad disappear on the display and no item in the N pad To make a call from N pad 1 Press N pad softkey after finishing the call You will see the number is on the screen 2 Lift the handset or press Handafree To delete the numbers To delete the number you stored in the N pad press N pad softkey more than three seconds 12 6 10 Ending a call You will always be supported to end a call by press _ R s_Jeither you are having a call by handset or Of course you can hang up the handset to release the call if you are have a call by handset or press to release the call if you are having a call in handsfree Note When you both lift the handset and press the handsfree light is on at the same time you press Ris to reset the timer not end
10. a call 6 11 Call waiting Identification The Q620 is capable of displaying Call Waiting Identification information of a second incoming call while you have a call in progress When you are on a call and you hear the Call Waiting tone the Call Waiting information if the number is in the Directory already the name and flashing icon 7 with second call 2 appear in the display together is displayed as shown below Quartel Menu Cam XXXXXXXXX KK K K K OK K K ok ok ok K OK K ok Callers J CI If you decide you want to speak to the new caller press Your first call will not be disconnected You may switch between callers as often as you like by press The information on the display is switched between these two callers while you press To end any one of the calls the other caller s information is shown on the display When you press and see a caller s Identification information but only hear a dial tone or busy tone it means the caller has hand up you can go back to the first call Your second call will be stored in the Callers List even if it isn t answered For more information about stored calls please see Using the Callers List 7 Setting options by using Menu The Menu makes it easy for you to personalize your telephone and the back lit three line display provides interactive prompting that makes all of options even easier to customize You can change the options as you like There are nine opt
11. delete the digit and use the Cancel softkey to return to the last menu Re thr Press Save key to save the number you inputted 7 10 Controlling the receiver volume When you are on the telephone you can press the left or right side of the volume bar M w to adjust the receiver volume When you have completed your call the receiver volume returns to default 7 11 Controlling the speaker volume When you are listening through the speaker you can press the left or right side of the volume bar COED adjust the speaker volume 8 Directory The Q620 stores the numbers and names of up to 100 of your business associates clients contacts and friends in your Directory You can enter 19 digits of the telephone number and 16 characters of name in 17 the Directory You can dial these numbers by selecting them Names are sorted alphabetically starting with their first character If you want your Directory sorted by the last name enter the last name first If you do not enter a name the item is sorted by the name as Unknown name To leave the Directory at any time when you have entered in the Directory press again Note If you are on a call while you are viewing the Directory pressing Ris also drops the call 8 1 Saving numbers and names to the Directory To add a new number and name 1 Press Directory The display shows how many items you have in your directory 2 Press Add softkey 3 Press S and j gt to ed
12. the number you 2 Lift the handset or press want to dial out 10 4 Editing memory keys 3 To edit a memory key 1 To see its contents press the memory key Press Menu _ use Sto reach No 2 item Memory key Press a memory key you want to edit as the instruction on the display If you do not want to change the number press Cancel softkey Press Delete softkey to edit digits using dial pad Press Save softkey DOP bo 10 5 Deleting memory keys To delete a memory key To see its contents press the memory key Press _ Menu _ use Sto reach No 2 item Memory key Press a memory key you want to delete as the instruction on the display Keep press Delete softkey till erase all digits If you do not want to delete the number press Cancel softkey Press Save softkey pe Ai ca es 10 6 Saving features in memory keys For easy access you can save the feature codes of telephone company services in your memory keys This works well with network features such as Call Forwarding Call Transfer and Ring Again You can save telephone numbers and feature codes in Q620 four memory key To save features in a memory key See the To set memory key of the Setting options using Menw for more information Note Contact your telephone company or telephone system administrator for the appropriate feature codes 10 7 Using feature keys When a memory key is programmed with a feature code you can use the memory k
13. 0 names and numbers and your Callers List will log up to 100 calls log 25 incoming calls 25 outgoing calls and 50 missed calls The Menu makes it easy for you to personalize your telephone and the back lit three line display provides interactive prompting that makes all of the many features and options even easier to customize Please read on for more information on the many features of your Q620 2 Q620 feature highlights v Two telephone lines support 3 party local station conference Caller ID and Call waiting display Alphanumeric entry of name in directory 100 names and numbers directory with Auto dial Dial by name using Directory Dial with number edit from callers list VVVV VV V 100 name and number calls log m 50 new call E 25 incoming call E 25 outgoing call Unique N Pad function write number while calling Speaker phone with LED on off Headset jack in use with display Mute with LED on off 4 programmable memory keys 3 lines 24 characters back lit display Class voltage and FSK message waiting indicator 3 screen interactive function softkeys 25 names and numbers redial with numbers edit Link Flash Release Hold Volume keys Visual ringing extension in use indicator On hook dial VV V VV VV VV VV V English French Spanish language prompts options Greeting Message display your own name and number Desk or wall mount Hearing Aid compatible Compatible with PBX Centrex standard telephone service
14. Q620 Installation and User Guide Important Tips Wait for at least two rings to allow the phone to identify a caller and display the caller s name and or number You will have to subscribe to a Calling Line Identification service to take advantage of this feature The Q620 is able to make and receive calls even during a power failure Features such as the display and memory keys will not work without power To call back local calls or long distance call from the Callers List you may need to edit the number before dialing To use the Call Waiting Identification feature you must subscribe to a Call Waiting Identification service from your local telephone company Remember that there is a 19 digit limit on numbers and a 16 character limit on names stored in the Directory To prevent wobbling route cords through the telephone stands as out lined in the Installation section of this guide You can answer Call Waiting by pressing LINK or FLASH When you connect the headset to Q620 telephone the Note Pad N Pad function will be disable automatically Table of Contents 1 Introduction 4 2 Q620 feature highlights 4 3 Key Descriptions
15. Waitingy service to use this feature You can view regular Caller ID information so why can t you see who is calling on Call Waiting Ensure that you have subscribed to a Call Waiting ID service from your telephone company Also note that 28 you will not receive Call Waiting ID when an extension is in use The actual name for this service may differ in your country Please consult your local telephone company for information Note If you have read the guide and you still have questions please contact your telephone company or telephone system administrator Or your local Quartel reseller 2006 Quartel Technologies 29
16. beautifully And at the same time the timer appears on the right bottom of the display and start to work N pad appears on the left bottom of the display For more information of N pad see Using N pad If you manually dial the telephone number or receive a number from a caller the Q620 compares the number dialed or receive to the numbers stored in the Directory If a match is found the number and the name from the Directory is shown on the display If no match is found the number dialed or receive is only shown on the display and the number with the name Unknow name is stored in the Callers list 6 1 Making a call You can use the Q620 to simply make a regular call or you can pre dial a telephone number to ensure it is correct before it is dialed out Follow the procedures below to make a regular or predialed call To make a regular call To make a predialed call 1 Lift the handset or press Handsfree or Line X 1 Enter the number using the dial pad 2 Enter the number using the dial pad 2 Lift the handset or press either Line X or Dial softkey 6 2 Answering a call To answer a call When a call is coming and the telephone is ringing the light is flashing 1 Lift the handset or press either or LineX Calling Line Identification information is sent from the telephone company to your Q620 telephone between the first and second ring Therefore if you want the telephone number of the incoming call to appear on
17. e programmed to prevent certain numbers from being dialed 2 Ifyou attempt to dial a number that matches the restricted digits the message This is Restricted call appears on the display The effective number of the codes must be more than one For example if you entered the codes below Ist code 01 2nd code 012 3rd code 4115 16 Any number beginning with 01 012 or 4115 could not be dialed from the telephone However the number 555 4115 could be dialed because it does not begin with the restricted digits To enter Dialing Restrictions 1 Press the Key and use the Up Down and Next key to select the restricted number menu 2 Input the restricted number using the dialpad 3 Use the delete key to delete the digit and use the Cancel softkey to return to the last menu 4 Press Save key to save the number you inputted 7 9 Entering area codes Entering area codes When you enter a area code using this feature your Q620 telephone will display the area code with the incoming numbers For example if you enter your area code into this option all calls in your area code will appear in the Callers List with the area code appearing before the number This may make it easier to identify local calls You can enter three separate area codes each up to seven digits long To enter area codes Press the Menu key and the Up Down or Next key to select the Area Code edit menu Input the area code using the dialpad Use the delete key to
18. efore the number between pressing Dial twice or Handsfree the number is dialed out The number and name appear on the display and a Directory log 7 appears on the right top of the display too To end the call hang up the handset or either press or 8 5 Editing in the Directory To edit a number and or name in the Directory hs oo OE sO Press Press Enter softkey Find the item you want to edit by name or steadily Press Edit softkey If you want to change the number use gt and Delete softkey to erase digit to the left of the cursor or use dial pad to add digits If you want to change or add a name use c4 Dand dial pad see Enter Names Press Save softkey to store your changes If you edit the wrong item or want to quit without saving changes press Quit softkey and 19 8 6 Deleting items from the Directory To delete item Press Press Enter softkey Find the item you want to delete by name or steadily Press Delete softkey Press Yes softkey to reconfirm and go back up level Press No to give up deleting and go back up level bd a elie ak Note To avoid losing all information in your directory you must delete the items one by one even you have to delete several items 9 Callers The Q620 stores up to 100 calls in the Callers List 50 calls in New calls list 25 calls in Incoming calls list and 25 calls in Outgoing calls list You can press menu select LineX or All to reach either all
19. ess is how to set a greeting message 1 Press 2 Either press S or Next softkey to scroll Greeting message is the No 6 item in the menu 3 Enter up to 18 characters message directly 4 Press Save softkey to store your setting The greeting message with the date time information is always on the display while the telephone is idle Quartel Hello Quartel Menu Jun 10 08 35 pm Callers 7 7 The security number feature The security number feature The Q620 is equipped with a Security Numbers feature to keep selected numbers private when you dial When you have entered a security number using this option your telephone does not display or store the digits that you dial that security number Instead the numbers that follow the security number are replaced with the symbol on the display You can secure up to five 24 digit numbers For example 133 24 is inputted as a security number When 133 24356789 is dialed the display shows To enter security numbers Press the Key and use the Up Down and Next key to select the Security number menu Input the Security number using the dialpad Use the delete key to delete the digit and use the Cancel softkey to return to the last menu Press Save key to save the number you inputted PwONS 7 8 Entering Dialing Restrictions Entering Dialing Restrictions 1 Dialing Restrictions are used to prevent certain numbers from being dialed out There are ten 24 digit codes that can b
20. ey to activate or deactivate the feature Contact local telephone company or telephone system administrator for more information about the feature code To turn a feature on or off 1 Press the memory key where you stored the desired feature The display shows the feature code 2 Lift the handset the feature code is dialed out which turns the feature on or off 11 Display messages and lights The Q620 has a back lit three line display that uses icons and messages to give you call information 11 1 The screen when the telephone is idle It shows Greeting message date and time on the display when the telephone is idle If there is a number in the N pad then the logo N pady appears on the left bottom of the display If there is missed call you have a logo a appears on the right side of the display Quartel Greeting Message Hello Quartel Menu Date amp Time Jun 10 08 35 pm lt _ If you have missed calls N pad Callers Which have not checked Tf there is a number pa inN pad n SSC ee 11 2 The Callers list screen A sample Callers list Missed call list Outgoing call list Incoming call list Redial list screen is shown below Quartel H lt lt The number is in the Directory Menu Caller gt 26406110 The date time of gt Jun 08 09 35 am TE AE E A Dial Edit nd lt Scroll through the list to check another Function softkey gt Switch the number of the name matched this nu
21. ft the handset or press directly to dial out the number as showing 6 Or press Dial softkey you will allow to add some digits before the number as showing for example wi outside line or cost effective long distance call access code Then press Dial softkey again The number including you have added is completely dialed out To edit the number in New calls list 1 Press the Line1 Line2 or All menu on the display 2 Select to press Linel Line2 or All 3 Press Enter softkey the display shows the last number of Linel Line2 or All with date time you missed 4 Find the number you wish to store in your directory by pressing S Press Edit softkey 6 Press S and q4 Dato edit name see Entering name and number using dial pad Using Delete softkey erases digit to the left of the cursor m 7 Press Save softkey to store the number into your directory 8 If you edit the wrong item or want to quit without saving changes press any one of Cancel softkey _ Callers again and Rs To delete item in New calls list 1 Press the Line1 Line2 or All menu on the display 2 Select to press Linel Line2 or All 3 Press Enter softkey the display shows the last number of Linel Line2 or All with date time you missed 21 4 Press S to move down and up to find the number you want to delete Press Deletel softkey 6 Select your delete press One softkey to delete the number you selected press All softkey to delete on a
22. he No 2 item in the menu Press one of the four memory keys by one you want to store the number or feature code as the instructions on the display and enter the number or feature code Press Save softkey to store your setting or press Cancel softkey to give up the setting and return back up level You can delete the number stored in one memory key and save a new one in it or let it empty 7 3 To set screen Press Enter press amp or Next soft key to scroll Set screen is the No 3 item in the menu Press Enter soft key and select Contrast or Brightness function To set Contrast Enter into Contrast menu find desired setting using a Press Save softkey to save your setting To set Brightness Enter into Brightness menu Select one of four kinds of brightness Off Low Mid or High as you like using a Press Save softkey to save and quit or Next softkey directly to save and go to the next 14 7 4 To set Ringer Press Either press or Next softkey to scroll Set Ringer is the No 4 item in the menu Press Enter soft key and select Ringer volume or Ringer type function To set ringer volume Enter the Ringer volume menu Press j to adjust and reach the desired ringer volume Press Save softkey to save your setting You have 2 other ways to adjust your ringer volume To adjust ringer volume directly when a call is coming You can press left or right side of volume bar e directly to adju
23. he number into your directory If you edit the a item or want to quit oni ae aes press Cancel softkey and P Oow NM To delete the Redial List 1 Press Redial 2 Find the number you wish to delete in your directory by pressingS 3 Press Delete softkey then select One or All softkey If you press One softkey just only one item which you choose is deleted If you press All softkey the entire Redial List is deleted Note There may be times when you want to delete the contents of the Redial List For example if you have dialed a personal number such as a password or your calling card number you may not want it to appear in the list where anyone can see it 11 6 9 Using number Pad N pad N pad is a unique advanced feature in the Q620 telephone It can allow you to save one number only one using dial paid during on a call If you want to write down a number during a call you don t need always to find paper and pen you may write down the number using dial pad To write the numbers in N pad When you lift the handset or press Handsfree to make a call or receive a call N pad is shown on the left bottom of the display Quartel Quartel XXXXXXKXX Menu Please input Menu ooo kk k k HOR 2 a CC HH kkk N pad Callers N pad Delete Save Callers a _ sO 1 Press N Pad softkey 2 Input the number you want 3 Press Save softkey Quartel Quartel Menu 4 Menu Jun 07 03 15pm Callers N pad
24. hone system administrator Unknown name The name is unavailable in your Directory flash The list is empty Message for you Indicates you have missed calls C The number of the caller is in your Directory already 11 6 Learning about the lights The Q620 s set indicator light also alerts you when another extension is on the line the telephone rings a call is on hold or you have missed calls There is a small red LED light beside and to show you the status of Handsfree and Mute Feature Light Call is on hold Indicator light flashes slowly Extension in use Indicator light is on Visual ringing Indicator light flashes when telephone ring Message waiting Indicator light flashes slowly 27 Missed call Indicator light flashes quickly Activating handsfree Its LED light is on in red Activate mute Its LED light id flash in red 12 Troubleshooting The display is in an alternate language You can change the display language using the Set Options key See To change display language of Setting options by using Menu for more information Callers are not identified on the display Let the telephone ring at least twice before answering If that does not work you may not have Calling Line Identification service To subscribe contact your local telephone company or telephone system administrator You cannot dial a number in the Callers List The caller may have an unknown number If there is a number y
25. ions in the menu you can press S to scroll through the Menu to view the options a beep alarm with the light flash when scroll to the end of the Menu Setting time date Memory key Set screen Set Ringer Language Greeting message Security number Restricted number and Area code To quit from Menu any time press again or press Note Up to 15 seconds without any operating the system will save your setting finished and exit from Menu automatically Don t lift handset or press when you set options 13 7 1 To set the date and time If you subscribe to the Calling Line Identification service from your telephone company the date and time are set automatically after you receive your first incoming call If you do not subscribe you must set the date and time manually To set the date and time manually Ge OS a Press the Set time date is the first item which is directly on the display Press Edit softkey Enter the information as the instructions on the display Use S Sto change Press Save softkey to store your setting and go to next step or press Cancel softkey to give up the setting and returen back up level 7 2 To set memory key You can save the numbers of your customers business associates or anyone you call frequently and phone systems feature access code in Q620 s four memory keys To save numbers in memory keys 1 2 3 4 Press Either press Sor Next softkey to scroll Memory key is t
26. it name and number using dial pad If you do not want a name go to next step To enter a name use the dial pad See Entering Names 4 Press Delete softkey to change a digit or letter after you have entered 5 Press Save softkey to store the number into your directory or press Quit softkey to give up To save from the display 1 Enter a number on the display Press Save softkey 2 Press S and J Ato edit name and number using dial pad If you do not want a name go to next step To enter a name use the dial pad See Entering Names 3 Press Delete softkey to change a digit or letter after you have entered 4 Press Save softkey to store the number into your directory or press Quit softkey to give up 8 2 Entering names You can program names to correspond with numbers you have entered into the Directory The following paragraphs explain how to enter letters using the dial pad Before you can use the dial pad to enter names you must first save or edit a number in the Directory To program a name find the dial pad key that has the first character of the name Keep watching the display as you press the key until that character you want appears on the display The characters in the alphanumeric key appear as the sequence of capital lowercase and figure Press a different dial pad key for the next character If the next character is on the same key wait 3 seconds to the next space To display blank when you enter the name press
27. k hazard to personnel or damage to the telephone use only the manufacturer supplied equipment and installation procedures Specifically use only 2 or 4 conductor modular teledapt plug cords with this product and an AC transformer that is CSA UL or CSA NRTL C approved Class 2 level C rated as follows For North American Markets mains nominal AC voltage 110 117V Input 110 117VAC 50 60Hz 10W and Output 9V DC For International Markets mains nominal AC voltage 220 240V Input 220 240VAC 50 60Hz 10W and Output 9V DC Substitution of non approved equipment will cause telephone damaged Checking your telephone When you plug in your Q620 your telephone runs a test to ensure that the line cords are connected properly If the test fails the display prompts you to check the line cord Make sure that all connections are fastened securely Desk Mounting Lower the stand into the slots on the locked position Slide the stand back until it clicks into the base of the telephone as shown above p Optional Wall Mounting Lower the stand into the slots on the base of the telephone as shown above Slide the stand back until it clicks into the locked position 6 Basic Features Q620 has a 3 line 24 characters back lit LCD display so that you can see the information very clearly and Comfortably even in the dark Whatever you lift the handset or press when you make a call or answer a call the back lit of display is brighter more
28. l through the list to view the other numbers a beep alarm with the light flash when scroll to the end of the list If the telephone number of the caller matches a number that you have programmed with a name in the Directory the Callers List shows the number first and then you can check the name and the number switching by Jj D gt If there is not any item to match the number the name will show as Unknown name If the number has been in your Directory a directory logo L1 appears on the right top with the caller s information when you check the number in the Redial list To quit from Redial list anytime just press key Press Redial The display shows the last number you dialed Lift the handset or press to dial out the last number you dialed or find the number you wish to call by pressing When the number is displayed lift the handset or press either Handsfree or Dial softkey If you press Dial softkey it will allow you to add some digits before the number for example outside line or cost effective line access code press Dial again the whole number will be sent out N e BY To edit in the Redial List Press Redial The display shows the last number you dialed Find the number you wish to store in your directory by pressing Ss Press Edit softkey Press S andi to edit name see Entering name and number using dial pad Using Delete softkey erases digit to the left of the cursor Press Save softkey to store t
29. ll items in the Missed calls list and the list is empty Then go back up level 9 2 Using Outgoing calls list The Q620 can store up to 25 numbers you dialed in Outgoing calls list When there are already 25 calls in the Outgoing list and you dial another call the new call is added to the top of the list and the oldest call is deleted If the number you dialed is already in the list the number still appears in the list a second time at its location When you get into Outgoing calls list the last number you dialed appears on the screen You can press to scroll through the list to view the other numbers and press C to switch between the number and the name which meet this number in your directory To check outgoing calls in Outgoing calls list 1 Press the Line1 Line2 or All menu on the display 2 Select to press Linel Line2 or All 3 Press or Next softkey to reach Outgoing calls list and the number of item in the Outgoing calls list is shown on the display Quartel Quartel Outgoing call list Line1 Mian 2 640 6110 oe 25 items in the list Next Enter Quit 0 lt Jun 06 01 08 pm Delete Dial Edit 0 Callers Callers a oes Be SSS 4 Press Enter softkey The display shows the last number with date time you dialed 5 Press and c Dto move down and up to check outgoing calls in number or name To make a call from the Outgoing calls list Press the Line1 Line2 or All menu on the display Select to pres
30. mber 11 3 The Directory Screen The display shows as below when you check the Directory Quartel 01 Unknown name 23456789 Indicates the function Delete Dial Edit Function softkey gt Ss e Name Menu Telephone number p Callers Scroll through the list to check another 26 11 4 Knowing when you have a Voice Mail message The Q620 s set indicator light lets you know that your Voice Mail system has a message for you The set indicator light flashes slowly and the display shows Message for you after your Voice Mail has received a call Contact your local telephone company or telephone system administrator to find out how you can subscribe to Message Waiting Voice Mail services When you have heard all of your voice messages the Message Waiting light will be turned off automatically and no more Message For You displayed on the LCD screen 11 5 General Indication on the display Message What it means If there is no dial tone make sure the line cord and handset Check line cord cord are attached securely No item in the Directory Missed call list Outgoing call list Incoming call list or Redial remains Extension in use An extension telephone is using the same line that you want to use Wait until the message disappears before making your call Your Voice Mail service has received a call for you To subscribe to voice mail service contact your telephone company or telep
31. o L add or change numbers and names and a space in the Directory or Callers List 3 screen interactive function softkeys allow you operate as the instruction on LCD co display such as Add Next Enter Save N Pad Edit Delete Cancel Link Dial Redial or Quit E Light flashes as below status Voice mail messages waiting indication Missed calls Call is held Ring VVVV 4 The Menu No Set Options List Pages 01 Set time date 02 Memory key 03 Set screen 04 Set ringer 05 Language 06 Greeting message 07 Security number 08 Restricted number 09 Area code Note For more information about setting the options in the menu please see Setting options by using menu 5 Basic Installation This section explains how to install your Q620 telephone Connecting the handset cord Attach one end of the handset cord to the handset and the other end to the handset jack connecting the line cord Attach one end of the line cord to jack number 1 and the other end of the line cord to the wall jack a Connecting the power adaptor Attach the power adaptor to the base of the telephone where the DC 9V is marked Connect the power adaptor into the closest electrical outlet Note Q620 support CPS Centralized Power Supply if you install CPS in the office you don t need to connect transformer to telephone To avoid potential electrical shoc
32. ou may have to edit it before you can dial it You cannot hear a caller or be heard Make sure the handset cord is inserted securely into the jack and make sure the receiver volume is high enough There is no information on the display and the ringer volume is low Make sure the power adaptor is connected to a working electrical outlet The power is out and the display is blank Q620 still operates as a regular telephone during a power failure You can dial using the dial pad and you can receive calls but the other keys and the display do not operate until the power is restored The display works but you can t hear a dial tone Your telephone lines may be wired differently from the telephone jack To have a service person correct the wiring contact your local telephone company The telephone wobbles Check that the handset cord is placed in the channel between the stand and the telephone See the Basic Installation Call Waiting Identification information is not being displayed Make sure that the Call Waiting Identification information option is enabled and that you have subscribed to a Call Waiting ID service You are unable to call back from the Callers List The Callers List will record the area code of any call including local calls You need to take the area code out when dialing numbers from the Callers List How do you answer Call Waiting To answer a Call Waiting call press Link You may have to subscribe to a Call
33. s Linel Line2 or All Press or Next softkey to reach Outgoing calls list Press Enter softkey The process next is the same as the item 4 to 6 of To make a call from New call list i ON To edit the number in Outgoing calls list 1 Press the Line1 Line2 or All menu on the display 2 Select to press Linel Line2 or All 3 Press Enter softkey and the display shows the last number of Line1 Line2 or All with date time you missed 4 Press or Next softkey to reach Outgoing calls list Press Enter softkey 6 The process next is the same as the item 3 to 7 of To edit the number in New call list a To delete item in Outgoing calls list 22 Press the Line1 Line2 or All menu on the display Select to press Linel Line2 or All Press or Next softkey to reach Outgoing calls list Press Enter softkey The process next is the same as the item 4 to 6 of To delete item in New call list SS NS 9 3 Using Incoming calls list The Q620can store up to 25 numbers you dialed in Incoming calls list When there are already 25 calls in the Incoming list and you receive another call the new call is added to the top of the list and the oldest call is deleted If the number you received is already in the list the number still appears in the list a second time at its location After you check the item in the Missed calls list the item move from the list to Incoming call
34. s automatically puts the other caller on hold music You can re establish the conference by pressing Conf softkey 6 6 Making a Handsfree call You don t have to use the handset to use your telephone Instead you can use Handsfree mode to place a call or you can switch to Handsfree mode while a call is already in progress By the way either you press or lift the handset to make a call Timer appears on the display and start to work N pad appears too To dial without picking up the handset To switch to a Handsfree call 1 Press or LineX 1 Lift the handset 2 Enter the number using the dial pad 2 Enter the number using the dial pad When the call is answered press and hang up the handset 6 7 Putting a call on mute You can turn off the microphone so that the caller cannot hear you but you can still hear the caller Muting a 10 call can works either in Handsfree mode or handset mode To mute a call 1 Make or answer a call using handset or 2 Press to turn the microphone off You can hear your caller but your caller cannot hear you The light beside shines 3 To speak to your caller again press again Each time you press you can switch between speaking and mute 4 When the call is over hand up the handset or press either Handsfree Jor 6 8 Using the Redial List The Redial List stores the last 25 numbers you dialed When you press the last number you called appears on the screen You can press S to scrol
35. s list If the number is already in the Incoming calls list the number still appears in the list one more time at its location When you enter Incoming calls list the last number you received appears on the screen You can press to scroll through the list to view the other numbers and press 9 to switch between the number and the name which meet this number in your directory To check Incoming calls in Incoming calls list 1 Press and enter into Line1 Line2 or All menu on the display 2 Select to press Linel Line2 or All softkey 3 Press or Next softkey to reach Incoming calls list and the number of item in the Incoming calls list is shown on the display Quartel Quartel Incoming call list Line1 gen 2 640 6110 veny 25 items in the list T Jun 06 01 15 pm TR eX Delete Dial a 4 Press Enter softkey The display shows the last number with date time you dialed 5 Press and c4 to move down and up to check Incoming calls in number or name To make a call from the Incoming calls list Press the Line1 Line2 or All menu on the display Select to press Linel Line2 or All Press or Next softkey to reach Incoming calls list Press Enter softkey The process next is the same as the item 4 to 6 of To make a call from New call list SUB Qk To edit the number in Incoming calls list Press the Line1 Line2 or All menu on the display Select to press Linel Line2 or All Press or Next softke
36. sed call a flashing telephone icon a appears on the right side of the display and the light flash intermittently to remind that you have missed calls When you get into Missed calls list the last number you missed appears on the screen You can press S to scroll through the list to view the other numbers and press c4 to switch between the number and the name which meet this number in your directory The item you have checked will disappear in the Missed calls list and moved to Incoming calls list If all items in Missed calls list have been checked the Missed calls list is empty The light is off 20 and the telephone icon disappears To check New calls in New calls list 1 Press and the Line1 Line2 or All menu on the display 2 Select to press Linel Line2 or All 3 Press Enter softkey the display shows the last number of Linel Line2 or All with date time you missed 4 Press S and Jj to move down and up to check missed calls in number or name Quartel Quartel Select Line Menu New calls Line1 veny 00 Items in the list Next Enter Quit Callers Callers Line1 Line2 All C ae ea Enn a ee To make a call from the New calls list 1 Press _ Callers_ the Line1 Line2 or All menu on the display 2 Select to press Linel Line2 or All 3 Press Enter softkey the display shows the last number of Linel Line2 or All with date time you missed 4 Press to move down and up to find the number you want to dial Li
37. st ringer volume while a call is coming and the telephone is ring before you pick up the call To adjust ringer volume anytime You can press left or right side of volume bar e m directly to adjust ringer volume anytime if you like But please don t press Handsfree Ot lift the handset To set ringer type Enter Ringer type menu Select and enter into one of two Lines You can choose one of four different ring tones Select your desired ring tone by pressing S4 A Press Save softkey to save and quit or Next softkey directly to save and go to the next when you satisfy with the ring tone 7 5 To change the display language For changing business requirements you may wish to change the language of your display messages and prompts 1 Press 2 Either press S or Next softkey to scroll Language is the No 5 item in the menu 3 English is in use is the default setting Press Edit softkey to select the display language 4 There are 3 kinds of language for your choice English French and Espanol Use amp Da to select your display language Press Save softkey to store your setting and quit or press Cancel softkey to give up the setting and go back up level 15 7 6 To set greeting message You can set a 15 characters greeting message on display for your Q620 while it is idle For example you can have your company name and the telephone number of this telephone as a greeting message for your Q620 Below proc
38. the display and in the Callers List you must wait until the information appears on the display before answering the telephone 6 3 Putting a call on hold To put a call on hold and take a call off hold Make or answer a call using handset or Press the call is held appears on the display and the light flash The callers can hear music You can hang up the handset on holding a call 3 To retrieve the call lift the handset or press either again or Note The Q620 will not automatically release the held call You must retrieve the call yourself and release it Ne if the caller drops the call first 6 4 Switching between two lines To put a call on hold and make or answer a second call 1 Make or answer a call on one line 2 To make or answer a second call on the other line press the second line key This automatically puts the original line on hold 3 To hold one line automatically and spead on the other press the line keys alternately 4 To end a call which is not on hold press 6 5 Making a Conference call To join two calls in a Conference 1 To make or answer a second call while on a call press the other line key or press Hold key Your first call is automatically held f 2 If you re making a call on the second line dial the number using the dial pad or a memory key 3 Once you have callers on both lines press Conf softkey Note You can speak privately with each caller by pressing their line key Thi
39. y to reach Incoming calls list Press Enter softkey The process next is the same as the item 3 to 7 of To edit the number in New call list St RQ S a 23 To delete item in Incoming calls list Press the Line1 Line2 or All menu on the display Select to press Linel Line2 or All Press or Next softkey to reach Incoming calls list Press Enter softkey The process next is the same as the item 4 to 6 of To delete item in New call list 10 Memory keys IRS E Oa 10 1 Saving numbers in memory keys You can save the numbers of your customers business associates or anyone you call frequently in Q620 s four memory keys See the To set memory key of the Setting options using Menu You can store more numbers and names in the Directory See the Directory for more information Note Keep key caps and the sliding panel away from small children These small parts may come off the telephone if it is dropped To save a number in a memory key OO O See the To set memory key of the Setting options using Menw for more information 10 2 Labeling the memory keys After programming the memory keys label them with the supplied blank labels and key caps 10 3 Making calls from memory keys To call from a memory key l To pretrial from a memory key 1 Lift the handset or press 1 Press the memory key with the number you want to dial out 2 Press the memory key with
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