Dealer Troubleshooting Guide
Contents
1. Dealer Troubleshooting Guide Use the flowchart to diagnose problems with the EMATIC If you answer yes to a question follow the yes mMm green line If you answer no to a question follow the no TES HTI L red line When the line ends at a number click on the link or scroll down to the next page for procedures to fix the problem Does the battery power on beep pause beep beep oy Does the hub power on c J F Go to 2 beep beep beep beep beep pause and repeat i Is there motor assistance Is there motor assistance Is there trouble charging GEN OOO00000004391 Rev A 2013 SRAM LLC Dealer Troubleshooting Guide FE NA TIC Battery does not power on A Inspect the battery for damage or evidence of an impact B Charge the battery and check the battery fuel gauge C Try connecting a known functional battery to the hub if available Battery powers on hub does not power on A Inspect the unit for damage the connector on the battery the connector on the dock the wire running through the rack the connector on the rack leg the connector on the hub the hub wire Allow the battery to cool down if it has been exposed to extreme heat or prolonged high power output Inspect the 30A external battery fuse located on the end of the battery pack where it connects with the docking station A blown fuse indicates a hub issue D Try connect2. the battery fuel gauge C Check for issues that would reduce efficiency on any bicycle e g brakes rubbing low tire pressure D Check the hub for proper bearing adjustment Hub makes unusual noise A Inspect the seals and dust covers for proper positioning B Check the hub for proper bearing adjustment amp Battery will not charge A Allow the battery and charger to cool down or warm up if they have been exposed to extreme temperatures B Inspect the LED status indictors on the charger C Try connecting a known functional charger to the battery if available D Inspect the unit for damage a the cord and connectors between the wall outlet and the charger b the cord and connectors between the charger and the battery E Inspect the 10A external battery fuse located on the end of the battery pack where it connects with the docking station A blown fuse indicates a charger issue
3. ing a known functional hub to the battery if available E Try connecting a known functional battery to the hub if available hoon O W Continuous beeping sound from hub with motor assistance A Indicates a recoverable error press the battery power button on and off a few times to reset the system Continuous beeping sound from hub with no motor assistance A Five short beeps followed by a pause indicates a potentially recoverable error proceed to 4B Six long beeps followed by a pause indicates a non recoverable error requiring a hub reset at SRAM Press the battery power button on and off a few times to reset the system If beeping ceases test ride the hub to check for recurrence If problems reoccur inspect the unit per 2A Try connecting a known functional hub to the battery if available Try connecting a known functional battery to the hub if available AMO W Battery and hub power on no motor assistance A Check that the battery is properly locked into the rack B Charge the battery and check the battery fuel gauge C Try connecting a known functional hub to the battery if available D Try connecting a known functional battery to the hub if available Dealer Troubleshooting Guide HEINA TIC System does not provide full power or does not provide expected range A Allow the system to cool down if it has been exposed to extreme heat or prolonged high power output B Charge the battery and check
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