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PB50 Mobile Label Printer User's Guide

1. STX 2 SI ws ACTIVE l1 ETX PB50 Mobile Label Printer User s Guide 29 Chapter 2 Configuring the PB50 30 To configure the PB50 to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass Send one of the following commands to enable WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not contain a value lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA_PSK lt ETX gt Send these commands to configure the EAP_TYPE lt STX gt lt SI gt ws lt gt where xxxx can OFE LEAP or TTLS lt STX gt lt SI gt ws EAP_USER lt lt STX gt lt SI gt ws EAP_PASS xxxx lt TX gt gt By By z where xxxx is the unique username and the unique password for this protocol If you are using TTLS you may need to send this command to set the outer name lt STX gt lt SI gt ws TTLS USER xxxx lt ETX gt where xxxx is the outer
2. To enter Information mode Press the Information button on the control panel Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job Once you pause the printer the Pause mode screen appears Use the Feed button to both pause and resume printing The PB50 in Pause Mode To enter Pause mode Press the Feed button while the printer is printing To resume printing Press the Feed button or soft key To cancel a print job 1 Press the Feed button to pause printing 2 Press the Information button or soft key to cancel the print job Understanding Setup Mode Use Setup mode to change the settings on the printer Sample Setup Mode Screen To enter or exit Setup mode Press the Setup button PB50 Mobile Label Printer User s Guide 17 Chapter 2 Configuring the PB50 18 Once you enter Setup mode there are two editing modes normal and enhanced Editing Settings in Setup Mode Editing Mode To Navigate To Accept Value Normal Press to move among Press OK choices Press to go up a level in menu system Enhanced Press to move within the Press OK editable fields When the field blinks you can edit it e Press 4 to increase the value of the field Normal Editing Mode In normal editing mode you see an up arrow anda right arrow for making selections Enhanced Editing Mode In enhanced editing mode you have a plus sign an
3. 2 Press 9 until you reach Test Service PB50 Mobile Label Printer User s Guide 43 Chapter 3 Troubleshooting and Maintaining the PB50 3 Press to enter the Test Service menu 4 Press 9 until you reach Data Dump and then press 5 Press gt to select Yes and then press OK 6 Cold boot the printer to exit Dump mode For help see the next procedure Cold Booting the PB50 Cold Booting the PB50 124 You rarely need to cold boot the 50 printer unless you are upgrading the firmware If your printer occasionally locks up you will want to cold boot it A cold boot reinitializes the 802 11 radio and clears the working memory Note The Setup menu is not affected by a cold boot Your printer retains all of your configuration settings after the printer powers back up To reset the PB50 1 Disconnect the PB50 from power if externally powered 2 Remove the battery from the PB50 for at least one second 3 Insert the battery back into the PB50 4 Reconnect external power if your PB50 is externally powered Cleaning the Printer 44 Warning AN Caution To properly maintain your PB50 you should clean it at the recommended intervals To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Use only the cleaning agents specified in this section Intermec is not responsible for damage caused by any other cleaning materials used on this
4. Chapter 2 Configuring the PB50 22 d Starting point Eg 200 m 7 m N ED emm The Main Levels of the Setup Menu in Fingerprint Starting point E ELS en The Main Levels of the Setup Menu in IPL 50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 Changing Configuration Settings From PrintSet PrintSet Version 4 2 or higher is a printer configuration tool that you can download from the Intermec web site PrintSet can communicate with your printer through a serial cable or a network connection It works on all PCs running Windows 98 or later PrintSet allows you to easily change all of the setup parameters It also includes setup wizards to guide you through some common configuration tasks Changing Configuration Settings Using the Command Line You can change configuration parameters by sending commands directly to the printer using your terminal program HyperTerminal and a serial or network connection If your printer uses the Fingerprint language you use the SETUP command followed by the node subnode and parameters setting Here is a Fingerprint example that sets your media setting to labels with gaps SETUP MEDIA MEDIA TYPE LABEL w GAPS If your printer uses the IPL language you would send this command lt STX gt lt SI gt T1 lt ETX gt Fingerprint automatically sends feedback to HyperTerminal
5. 4 in 25 4 mm 1 0 in to 609 6 mm 24 in Continuous 0 05 mm 0 002 in to 0 165 mm 0 0065 in 0 15 mm 0 006 in 3 17 mm 0 125 in to 12 7 mm 0 50 in 6 35 mm 0 25 in 12 7 mm 0 50 in 3 17 mm 0 125 in to 12 7 mm 0 50 in Full width of media Receipt roll stock media is supplied as a continuous roll Label tag and fanfold media use repeat indicators for non continuous media Gap notch and black marks are used as repeat indicators Gap Label and fanfold media Notch Tag media e Black mark Label tag and fanfold media Here are a few things to keep in mind when ordering media for the PB50 printer Black marks can only be sensed on the back side of the media e You can use higher caliper media in the printer but print quality will be reduced e Receipt roll stock media has an end of roll indicator The end of roll indicator is a red marking on last 3 feet of roll on the thermally sensitive side of the paper External Fanfold Media Specifications Stack height Page length PB50 Mobile Label Printer User s Guide 70 mm 2 75 in 152 mm 6 in to 305 mm 12 in 49 Appendix A Specifications Note A 6 inch page length is supplied in 12 inch long stacks Z two 6 inch stacks of equal height with the bottom page linked Specialty media is required for unique customer environments including printer operating temperature extremes Intermec recommends that you test the media in your a
6. Battery Icon Status continued Icon Status Battery charging error You may need to replace the A c battery External power connected and there is no battery in the printer Extending Battery Life Here are some tips for extending the overall life of your battery Never expose the battery to direct sunlight or temperatures over 40 C 104 F Only charge the battery inside the PB50 using a power supply or in the 4 bay battery charger Model AC18 Do not set the backlight to always on The always on setting disabled automatic power saving modes Here are some tips for extending the life of your battery between charges Press the Standby button to put the printer in Standby mode Remove the battery from the printer if you will not be using it for three days or more Do not operate the PB50 in extremely cold temperatures Using the PB50 in temperatures below freezing reduces the overall battery life Remember that any rechargeable battery loses its ability to maintain a charge over time You can only recharge it a finite number of times before you must replace it PB50 Mobile Label Printer User s Guide 9 Chapter 1 Using the PB50 Mobile Label Printer Loading Media You can use roll or fanfold receipt media with the PB50 printer The PB50 ships with a small amount of media loaded and a test page printed to verify that the printer works The PB50 supports self strip printing applications For information on how t
7. a connection with the printer The PB50 then accepts or rejects the connection Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the PB50 The PB50 can also connect to Bluetooth scanners such as the SF51 and the SR61 You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software If you are going to create the bar code labels using EasySet you will need to know the Bluetooth Device Address and the PIN of the PB50 You can download a free version of EasySet from the Intermec web site at www intermec com Each PB50 equipped with a Bluetooth radio has a unique Bluetooth Device Address BDA loaded into its module when manufactured You can find the BDA on the certification label located on the bottom of the printer PB50 Mobile Label Printer User s Guide 25 Chapter 2 Configuring the PB50 To set up Bluetooth communications with a mobile computer Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user s manual Note For maximum security you need to configure a Z Bluetooth passcode for the PB50 The default passcode for the PB50 is 1234 To set up Bluetooth communications with a scanner 1 Download and install EasySet 2 Create the following bar code labels using EasySet e Administrator reset factory defaults Bluetooth parameters security not active Bluetooth parameters connect disconnect
8. as you type If you want to see what you are typing with IPL you need to complete the following procedure To see IPL commands as you type 1 From the HyperTerminal menu select File gt Properties gt the Settings tab 2 Click the ASCII Setup button 3 Select Echo typed characters locally 4 Click OK twice For more information on how to change configuration settings see either the Fingerprint Programmers Reference Manual P N 937 005 xxx or the JPL Programmers Reference Manual P N 937 007 xxx You can download both documents from the Intermec web site at www intermec com PB50 Mobile Label Printer User s Guide 23 Chapter 2 Configuring the PB50 Changing Configuration Settings From the Printer Home Page If you have an 802 11 radio in your 50 printer and it is connected to the network you can use your web browser to open the printer home page and make configuration changes To connect to a wireless network follow the procedure in Setting Up 802 11 Radio Communications on page 26 fatermec i Technologies Corporation INTERMEC000000 Home Configuration Maintenance Support EasyCoder PB50 Name WINS IINTERMECO00000 Firmware Version IMCS 1864 12 Oct 07 14 16 56 Active Command Set 11 1 0 Beta3 MAC Address 00 14 73 40 93 EF IP Address 10 20 111 211 Image buffer label png Operational Done Internet The PB50 Printer Home Page To make
9. name If you are using certificates for validation here are some commands you may need to use Send the following commands to set a certificate and enable validation lt STX gt lt SI gt ws CA_CERT c testCA pfx export lt ETX gt lt STX gt lt SI gt ws VALIDATE ON lt ETX gt where c testCA pfx is the location and name of the certificate and export is the passphrase PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 e Send the following commands to set a common name for server 1 and server 2 TX gt TX gt lt STX gt lt SI gt ws SERVER CN1 xxxxxxxxxx lt lt STX gt lt SI gt ws SERVER CN2 XXXXXXXXXX lt p E p where xxxxxxxxxx can be a value from 0 to 6 characters Send the following command to make sure your values match those used by the access point lt STX gt lt SI gt wt variable name lt ETX gt All variables are returned with the exception of EAP_PASS which always returns if configured and CA_CERT which transmits the name of the last certificate authority successfully installed An additional read only variable for the supplicant state called STATE is also returned You may need to send the following command several times for the wireless station to connect STX SI ws ACTIVE l1 ETX Configuring Wireless Printing Using Fingerprint Use the following procedures to configure your PB50 with Finger
10. scanner For help see your mobile computer user s manual or Setting Up Bluetooth Communications on page 25 Make sure the mobile computer can print to a known good printer Print a Bluetooth test print page to make sure that the mobile printer discovered your printer For help see Printing a Testprint on page 13 Make sure the printer is in Ready mode When printing the Perform a testfeed printer is skipping labels In Fingerprint press the Feed button for more than 1 second In IPL open and dose the media door and then Press the Feed button Make sure the label gap sensor is clean For help see Cleaning the Printer on page 44 Printout is faded or weak PB50 Mobile Label Printer User s Guide Fingerprint users adjust the media constant factor and contrast 1096 to 10 IPL users adjust the media sensitivity setting 10 to 10 Check to see if the printhead needs cleaning For help see Cleaning the Printer on page 44 41 Chapter 3 Troubleshooting and Maintaining the PB50 Printer Problems and Solutions continued Problem Possible Solution The battery charge is not Check the battery date If the battery is lasting as long as it few years old the shortened life may be should due to normal aging Replace the battery The test pages do not Make sure that the blue light is not print blinking If it is make sure your printer has media and that the media cover i
11. 0 0 cece cece een eens 36 3 Troubleshooting and Maintaining the 50 37 Troubleshooting the PB5 0 4 o eec m HOS IR HOS als 38 Contacting Product riss raana eee eee eee 38 Understanding Error Messages PaE DEAA 38 Troubleshooting Printer Problems and Finding Solutions 40 Troubleshooting Communication Problems 42 Using the Line Analyzer in 42 Using Dump inIPL 00 eee eee 43 Cold Booting the PBS nasirin vii beg egeret dex ee edo 44 Cleaning the Printers i cuc ide UE ERE aa eee es 44 A Specifications uec s ode 47 Specifications ccrte sites oder exe eU decori OR ee ATH Ded 48 Accessories for the PB50 eere 51 B IPL and Fingerprint Setup Menus 53 IPE Settip Menu 54 Fingerprint Setup Menu lisse hn 55 iv PB50 Mobile Label Printer User s Guide Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information A Warning A Caution 24 Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be
12. Display 16 Understanding Ready Mode 16 Understanding Information 16 Understanding Pause 17 Understanding Setup 17 Understanding Error 18 Understanding Test 0 e eee eee 19 Changing Configuration 21 Changing Configuration Settings From the Display 21 Changing Configuration Settings From PrintSet 23 PB50 Mobile Label Printer User s Guide iii Contents Changing Configuration Settings Using the Command Line 23 Changing Configuration Settings From the Printer Home La aes cae eee 24 Changing Configuration Settings From SmartSystems Consoles ier me oa tod eis ee oie Sok enone ES 24 Establishing Communications With a Host 25 Setting Up Bluetooth Communications 25 Setting Up 802 11 Radio 26 Configuring Wireless Printing Using IPL 29 Configuring Wireless Printing Using Fingerprint 31 Setting Up USB 33 Setting Up Serial Communications n 34 Upgrading the Firmware ose re ere ad Pe eked eS 35 Downloading Fonts and Graphics
13. ST TICKET w GAPS LABEL LENGTH I ACTORS FIX LENGTH STRIP VAR LENGTH STRIP PRINT DEFS HEAD RESIST TESTPRINT PRINT SPEED 155 TEST CLIP DEFAULT 115 LTS VALUE BATTERY LESS AUTO LSS MANUAL LTS ADJUST LOW BATTERY LTS TEST DISPLAY L ORIENTATION CONTRAST p BACKLIGHT PB50 Mobile Label Printer User s Guide 55 Appendix B IPL and Fingerprint Setup Menus 56 PB50 Mobile Label Printer User s Guide fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com PB50 Mobile Label Printer User s Guide P N 934 012 001
14. Telephone 82 2 790 5508 Email jlovekoo sammicomputer co kr Who Should Read This Manual This user s guide is for the person who is responsible for installing configuring and maintaining the 50 printer This guide provides you with information about the features of the PB50 and how to install configure operate maintain and troubleshoot it Before you work with the PB50 you should be familiar with your network and general networking terms such as IP address PB50 Mobile Label Printer User s Guide vii Before You Begin Related Documents This table contains a list of related Intermec documents and their part numbers Document Title Part Number Intermec Fingerprint Programmer Reference 937 005 xxx Manual Intermec Printer Language IPL Developer 5 934 013 xxx Guide Intermec Printer Language IPL Command 937 007 xxx Reference Manual The Intermec web site at www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click Support gt Manuals 3 In the Select a Product field choose the product whose documentation you want to download To order printed versions of the Intermec manuals contact your local Intermec representative or distributor viii PB50 Mobile Label Printer User s Guide 1 Using the PB50 Mobile Label Printer Use this chapter to familiarize yourself with the PB50 Mobile Label P
15. The current firmware type and version display on the PB50 screen when the printer is in Ready mode The screen of a PB50 running IPL firmware Understanding the Control Panel The PB50 control panel contains four buttons a liquid crystal display LCD and one LED indicator Use the four buttons to navigate the menu system and perform functions on the PB50 printer See the following tables to understand the buttons the menu system and what the LED means Feed button Setup button Standby butt SUM Info button Ready to Work indicator PB50 Control Panel Use this illustration to familiarize yourself with the buttons and lights on the PB50 Understanding How to Use the PB50 Buttons Button Name Button Function Feed Press to advance label or receipt paper The amount of media that feeds is dependent on the type of media you are using It will advance by 5 mm 0 2 inch feed out an entire label or feed a configured length of media based on your media and settings If the printer is printing pressing this button causes the printer to pause Press the button again to resume printing PB50 Mobile Label Printer User s Guide 3 Chapter 1 Using the PB50 Mobile Label Printer Understanding How to Use the PB50 Buttons continued Button Name Button Function Setup if Standby Power Info e Press to display the Setup menu Press to put the printer in Standby mode In Standby mode power to the ra
16. The program considers the transmission terminated and prints out a label Printable characters are printed in black on white Control characters and space characters ASCII 000 to 032 dec are printed in white on black As long as a continuous string of characters is being received the program wraps the lines until the label is full and then starts to print another label After each character transmission the following information prints Page number Number of characters printed on the label Total number of characters received so far When you exit Dump mode a final label prints to inform you that it is exiting from Dump mode Using Dump Mode in IPL When you enter Dump mode the printer captures incoming characters on the communication ports and prints them on one or more labels If you have IPL firmware on your printer you can access Dump mode in two different ways with slightly different results You can access Dump mode through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint For more information see the previous procedure Using the Line Analyzer in Fingerprint on page 42 e You can access Dump mode from the Setup menu If you access Dump mode this way characters are printed on a continuous line along with corresponding hexadecimal numbers To enter Dump mode from the Setup menu 1 Press the Setup button
17. UDRATE DATA BITS PARITY STOPBITS PROTOCOL NETWORK IP SELECTION IP ADDRESS NETMASK papel NAMESERVER MAC ADDRESS TEST SERVICE TESTPRINT DATA DUMP memory RESET LSS TEST CONFIG TEST LABELS FORMAT PAGE UDC FONT MEDIA TESTFEED LBL LENGTH LBL WIDTH FORM ADJ DOTS FORM ADJ DOTS LBL REST POINT MEDIA TYPE MODE DOTS DOTS SENSITIVITY DARKNESS x Y CONFIGURATION PWRUP LTS EMULATION CALIBRATION BATTERY LOW BATTERY DISPLAY L ORIENTATION p CONTRAST p BACKLIGHT PB50 Mobile Label Printer User s Guide Appendix B IPL and Fingerprint Setup Menus Fingerprint Setup Menu SETUP SER COM UART1 BAUDRATE CHAR LENGTH PARITY STOPBITS FLOWCONTROL NEW LINE REC BUF TRANS BUF RTS CTS NET COM NET 1 I ENQ ACK NEW LINE XON XOFF DATA TO HOST DATA FROM NETWORK HOST IP SELECTION IP ADDRESS NETMASK NAMESERVER MAC ADDRESS FEEDADJ STARTADJ STOPADJ MEDIA SS TESTFEED LEN SLOW CONTRAST TESTFEED MEDIA SIZE MEDIA TYPE PAPER aes Mes LABELS DIRECT Lu w GAPS THERMAL TICKET LABEL MH w TE CONTRA
18. X gt lt STX gt lt SI gt wt ACTIVE lt ETX gt If you have a Fingerprint version of the printer send this command to the PB50 setup write wlan uart1 5 Set up the PB50 to use the correct SSID and authentication modes See one of the following procedures to configure wireless printing on your IPL or Fingerprint printer 6 If you are going to use certificates for validation transfer the certificate to the printer The printer can accept pfx pem and der certificates 7 Verify that the PB50 is connected to the access point and make sure it has an IP address allocated to it To view the strength of your wireless connection Press the Information button The printer cycles through some of the key communication information including 802 11 signal strength Use the following sections to set most of your wireless communication settings For help with additional commands and information see either the Fingerprint Programmers Reference Manual P N 937 005 xxx or the IPL Programmers Reference Manual P N 937 007 xxx You can download both documents from the Intermec web site at www intermec com PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 Configuring Wireless Printing Using IPL Use the following procedures to configure your PB50 with IPL for wireless printing To configure the printer to use WEP authentication 1 Send the following com
19. abel liner over the self strip bar and out the back of the self strip door 5 Close the media cover until it latches and press down on the self strip door to make sure it locks Printing a Testprint After you have loaded media in the printer you are ready to print a testprint You can choose from several testprint options for each type of firmware If you cannot get the testprint information to print see Troubleshooting the PB50 on page 38 To print a test print with a PB50 loaded with IPL firmware 1 2 3 4 5 6 7 Press the Setup button Press 9 until you reach Test Service Press OK to enter the Test Service menu system Press OK to enter the Testprint Config menu Press OK to enter the Config menu Press 9 to choose a testprint Press OK to print the Config testprint of your choice PB50 Mobile Label Printer User s Guide 13 Chapter 1 Using the PB50 Mobile Label Printer 14 To print a testprint with a PB50 loaded with Fingerprint firmware 1 A d WwW Press the Setup button Press until you reach Print Defs Press to enter the Print Defs menu system Press 9 until you reach Testprint Press to enter the Testprint menu Press 9 to choose a testprint Press OK to print the testprint of your choice PB50 Mobile Label Printer User s Guide 2 Configuring the PB50 In this chapter you will find these sections Configuring the PB50 e Establishing Communi
20. anging Configuration Settings Using the Command Line on page 23 Z Note If you are using IPL commands with HyperTerminal you To set up the PB50 for wireless communications 1 Connect the 8 pin circular DIN connector to the serial port on the 50 2 Connect the other end of the serial cable to a serial port on the back of your PC or to a serial adapter on your mobile computer 3 Open HyperTerminal on your PC and configure the following parameters for the serial port Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 PB50 Mobile Label Printer User s Guide 27 Chapter 2 Configuring the PB50 28 4 From the host PC check the wireless settings If you have an IPL version of the printer send these commands to the PB50 lt STX gt lt SI gt wt SSID lt ETX gt lt STX gt lt SI gt wt WEP1 lt ETX gt lt STX gt lt SI gt wt WEP2 lt ETX gt lt STX gt lt SI gt wt WEP3 lt ETX gt lt STX gt lt SI gt wt WEP4 lt ETX gt lt STX gt lt SI gt wt UTH lt ETX gt lt STX gt lt SI gt wt WPA lt ETX gt lt STX gt lt SI gt wt WPA2 lt ETX gt lt STX gt lt SI gt wt WPA_PSK lt ETX gt lt STX gt lt SI gt wt lt gt lt STX gt lt SI gt wt PWR_MODE lt ETX gt lt STX gt lt SI gt wt CHANNEL lt ETX gt lt STX gt lt SI gt wt AP_MAC lt ETX gt lt STX gt lt SI gt wt SIGNAL lt ETX gt lt STX gt lt SI gt wt SPEED lt ET
21. ations 48 Physical Dimensions Depth 78 7 mm 3 1 in Height 174 5 mm 6 9 in Width 159 5 mm 6 3 in Weight 1190 g 2 Ib with battery Power Specifications AC power adapter voltage 100 to 240V Printer voltage 100V to 240V and 50 Hz to 60 Hz Operating power Rechargeable 16 8 V 2200 mAh lithium ion battery Temperature and Humidity Specifications Operating temperature 15 C to 50 C 5 F to 122 F Storage temperature 22 C to 70 C 30 F to 158 F Charging temperature 0 to 45 C 32 F to 113 F Relative humidity 0 to 95 non condensing Sealing IP54 Memory RAM 16 MB Flash 64 MB Print Speed and Resolution Print speed 4 ips 100 mm s Resolution 203 dpi 8 dots mm Print Technology Printhead Direct thermal Maximum print width 108 mm 4 25 in PB50 Mobile Label Printer User s Guide Media Specifications Core inside diameter standard Core inside diameter with adapter Maximum roll outside diameter Media width label with liner receipt Media length label Media length receipt Media caliper label with liner receipt Media caliper tag maximum Gap length centered on perforation Notch length centered on perforation Notch width centered on perforation Black mark length centered on perforation Black mark width centered on media width Appendix A Specifications 19 mm 0 75in 10 2 mm 0 4 in 67 3 mm 2 65 in 49mm 1 9 in to 111 5 mm 4
22. bration prints a series of test labels and then enters Dump mode The printer is now in Dump mode and it scans the communication ports Any characters received on the communication ports are printed 4 Press Feed to exit Dump mode After you exit Dump mode the printer returns to Ready mode For more information on Dump mode see Troubleshooting Communication Problems on page 42 PB50 Mobile Label Printer User s Guide 19 Chapter 2 Configuring the PB50 20 Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests including printing specific test labels entering Dump mode and resetting to factory defaults Sample Extended Test Mode Scree To enter Extended Test mode 1 Make sure that the printer is loaded with media 2 Press the media cover release button to open the media cover 3 Press the Standby button to turn the printer off 4 Press Feed and Standby buttons at the same time until CLOSE PRINTER DOOR appears on the screen 5 Close the media cover You are now in Extended Test mode Press to cycle through the options e Press OK to select a test option Press ft to exit Extended Test mode Options in Extended Test Mode Function Description Select Media This option is almost the same as the process in Test mode except that the printer performs a slow test feed in Extended Test mode The slow test feed enables the printer to perform a slow sensor calibration which ca
23. cations With a Host e Upgrading the Firmware Downloading Fonts and Graphics PB50 Mobile Label Printer User s Guide 15 Chapter 2 Configuring the PB50 Configuring the PB50 You can change the configuration settings of the PB50 printer directly from the display by sending commands from your PC by using the web pages or remotely from the SmartSystems console For more information on the IPL and Fingerprint menu systems see IPL and Fingerprint Setup Menus on page 53 Understanding the Display Modes 16 The 50 has six display modes to help you effectively interact with the printer Ready Information Paused Setup Error and Test Use the following sections to understand the different printer modes Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print The main screen displays the power status the radio status and the printer language and version The PB50 in Ready Mode Understanding Information Mode When the printer is in Information mode it displays a subset of pertinent information about the printer If the printer experienced an error the error message displays first followed by the printer information Each message displays on the screen for five seconds After five seconds on the last information screen the printer exits Information mode The PB50 in Information Mode PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50
24. changes to the configuration From the home page click Configuration Changing Configuration Settings From SmartSystems Console You can use the SmartSystems Console to change configuration settings on your printer The PB50 ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec web site To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx 24 PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 Establishing Communications With a Host The PB50 must establish communications with a host that will send the data for the printer to print The PB50 provides three ways to communicate with a host Bluetooth radio communications 802 11 b g radio communications USB communications Serial communications Setting Up Bluetooth Communications The PB50 can contain a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters approximately 328 feet depending on the Bluetooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devices must establish a connection Bluetooth software is always running in the background The PB50 cannot initiate a Bluetooth connection One of the devices such as a CK31 CK61 700 series CN2B or CN3 mobile computer must request
25. compose BT address e Bluetooth parameters security compose PIN 3 Scan the bar code labels with the Bluetooth scanner Understanding Bluetooth Radio Icons Icon Description du The Bluetooth radio is on and the printer is not connected to a serial cable i The Bluetooth radio is turned off The Bluetooth radio turns off when you connect a serial cable Setting Up 802 11 Radio Communications The PB50 can have an internal 802 11 b g radio to transfer and receive data using wireless communications This manual assumes that you have already set up your wireless communications network including your access points The following procedures include information on setting up wireless security for both IPL and Fingerprint versions of the PB50 26 PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 The PB50 supports these authentication modes none WEP WPA Personal and Enterprise mode 802 1x authentication WPA2 Personal and Enterprise mode 802 1x authentication and LEAP For LEAP authentication the PB50 supports Z Note WPA and WPA2 Enterprise mode currently support PEAP Open FAP but does not support Network EAP To set up the PB50 to work in your wireless network you will need e Serial cable P N 075497 001 Host PC running Windows or Linux Serial port software such as HyperTerminal may want to be able to see the commands as you type them on your screen For help see Ch
26. d aright arrow to change the value of numeric fields Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault Some error messages appear on the screen immediately when they occur such as DOOR OPEN Other error messages do not appear until you press the Information button If there is more than one error at a given time the errors display in the order that they occurred PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 Sample Error Mode Screen If you encounter an error message see Understanding Error y 5 5 Messages on page 38 for information how to fix the problem Understanding Test Mode Use Test mode to verify printer settings print test labels restore factory default settings or enter Dump mode for troubleshooting purposes Two test modes are available Test mode and Extended Test mode Using Test Mode Test mode is a simple sequence of events which requires little user interaction Extended Test mode requires more user interaction and lets you choose which actions you want the printer to perform To enter Test mode 1 Make sure the printer is in Ready mode and is loaded with media 2 Press the Feed and Standby buttons at the same time and hold until Select Media appears on the screen and it displays the type of media you are using 3 Release both buttons The printer performs a test feed sensor cali
27. damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are used in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Global Services and Support PB50 Mobile Label Printer User s Guide Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Before You Begin Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support for your Intermec product Telephone Support These services are available from Intermec Service
28. dio the display and the backlight are turned off Press to turn the printer back on and put in Ready mode Press to display a summary of network connection information and error conditions Each setting in the summary information displays on the screen for five seconds All of the buttons can act as soft keys which means that the function of each button depends on the state of the printer A small icon appears in the screen next to the button to indicate the function it performs Understanding the Soft Keys Button Soft Keys d OK Description Moves up one level in the menu system This soft key appears in Setup mode Increases the value of a number when editing settings such as an IP address This soft key appears in Setup mode Pauses the printing job This icon appears only when you are printing Exit Setup mode and return to Ready mode Moves through the settings at the same level in the menu system Moves down one level in the menu system and saves changes to a setting Exits a printing job or exits Information mode PB50 Mobile Label Printer User s Guide Chapter 1 Using the PB50 Mobile Label Printer There is only one LED on the PB50 printer the Ready to Work indicator Understanding the Ready to Work Indicator Indicator State Description Off The PB50 is in Standby mode On The PB50 is powered on and operating Blinking A blinking light can mean one of several condi
29. e WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters Send one of the following WPA WPA2 ON commands to set up WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not contain a value setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA PSK setup write wlan uart1 To view the 802 1x values send this command setup write 8021x uart1 Send these commands to configure the EAP TYPE setup 8021 TYPE xxxx where xxxx can be OFF LEAP or PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 setup 8021x EAP USER xxxx setup 8021x EAP PASS xxxx where xxxx is the unique username and the unique password for this protocol 4 If you are using TTLS you may need to send this command to set the T TLS outer name setup 8021x TTLS USER xxxx where xxxx is the outer name 5 If you are using certificates for validation here are some commands you may need to use Send the following commands to set a certificate and enable validation setup 8021x CA CERT c test pfxQGexport setup 8021x VALIDATE ON where c test pfx is the location and name of the certificate and expor
30. efore You Begin o e s il bs a v Safety Information ESETET PESEE ene KEUN EErEE v Global Services and Support Warranty 5 Web Support vi Telephone Support Leser vi Service Location vii Who Should Read This Manual 0 0 0 eee eee eee eee vii Related Documents esset ee eee mie ee ies eme ys viii 1 Using the PB50 Mobile Label Printer 1 Learning About the PB50 Mobile Label Printer 2 Identifying the Parts of the 2 Understanding the Printer 2 Understanding the Control Panel 3 Understanding the Printer 5 Understanding the Backlight eee cece eee 6 Using th Batteries s nc eed e d Sa CR b b t es 6 Installing the Battery egt pq HE E 7 Charging the Batteries c tea epe RAS He WR eR SR 8 Understanding the Battery Icons eee 8 Extending Battery Dife cies va eR Et o RR S RU ERE SUUS 9 Loading Media eI EE SINE SIE 10 Printing a lestprint llle 13 2 Configuring the 50 15 Configuring the 50 a e ahaa ede 16 Understanding the
31. fatermec Val User s Guide T PB50 Mobile Label Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2007 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand Arci Tech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Bluetooth is a trademark of Bluetooth SIG Inc U S A ii PB50 Mobile Label Printer User s Guide Contents Contents B
32. ge the amount of time to have elapse before the backlight turns off using the Setup menu Options for backlight are always off always on 5 seconds 10 seconds 20 seconds 30 seconds or 60 seconds Using the Batteries A Caution A Caution The PB50 uses a rechargeable 2200 mAh lithium ion battery Model AB13 for power You must fully charge the battery before you can use the PB50 A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode Use Intermec Model AB13 battery only Use of another battery may present a risk of fire or explosion The Model AB13 battery may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 100 C 212 F or incinerate Dispose of used batteries promptly Keep away from children PB50 Mobile Label Printer User s Guide Chapter 1 Using the PB50 Mobile Label Printer Installing the Battery Make sure you fully charge the battery before you use your PB50 You can charge the battery before or after you install them into the 50 To install the battery 1 Lay the PB50 upside down on a flat surface 2 Insert the battery with the tab facing away from the front control panel 3 Insert the edge of the battery under the lip of the PB50 and then push down until you hear the battery latch click PB50 Mobile Label Printer User s Guide 7 Chapter 1 Using the PB50 Mobile Label Printer C
33. harging the Batteries There are two ways to charge the PB50 battery Connect AC power to the printer and charge the battery while it is in the PB50 e Charge the battery in the AC18 4 bay battery charger For information on charging your battery in the 4 bay battery charger see the ACI8 4 Bay Battery Charger Instructions P N 943 128 xxx It takes approximately 6 hours to charge the battery while it is installed in the PB50 printer To charge the battery inside the 50 you need an Intermec 12 VDC power supply Model AE19 an AC power cord To charge the battery inside the PB50 1 Install the battery in the PB50 For help see the previous section Installing the Battery on page 7 2 Connect the power supply to the DC power connector on the printer 3 Connect one end of the power cord to the power supply and then plug the other end into an AC outlet Understanding the Battery Icons The easiest way to tell the status of your battery is to look at the battery icons on the control panel of the PB50 Battery Icon Status Icon Status Battery is fully charged Battery has a medium charge You should be able to work for several more hours before charging or replacing the battery Battery is low You need to replace the battery soon BB Battery is critically low You need to replace the battery now 8 PB50 Mobile Label Printer User s Guide Chapter 1 Using the PB50 Mobile Label Printer
34. he PrintSet online help to download fonts and graphics You can also use Fingerprint or IPL commands to send fonts and graphics to the printer For help with commands and information see either the Fingerprint Programmers Reference Manual P N 937 005 xxx or the IPL Programmers Reference Manual P N 937 007 xxx You can download both documents from the Intermec web site at www intermec com 36 PB50 Mobile Label Printer User s Guide Troubleshooting and Maintaining the PB50 Use this chapter to solve problems you may encounter while using the PB50 You will also find information on booting the printer and routine maintenance PB50 Mobile Label Printer User s Guide 37 Chapter 3 Troubleshooting and Maintaining the PB50 Troubleshooting the PB50 You may have printer operation print quality or printer communication problems at some time during the life of the 50 printer It is easy to fix most of the problems and you will find solutions in Troubleshooting Printer Problems and Finding Solutions on page 40 If you cannot find the answer to your problem you may need to contact Product Support Contacting Product Support Before you call Intermec Product Support you may want to visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support If you still need help after visiting Knowledge Central you may need to call Product Suppo
35. ile computer 1 Connect the 8 pin circular DIN connector to the serial port on the 50 2 Connect the other end of the serial cable to a serial port on the back of your PC or to a serial adapter on your mobile computer 34 PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 Upgrading the Firmware The latest firmware and software is always available for download from the Intermec web site at www intermec com To download firmware updates 1 Go to the Intermec web site at www intermec com 2 Click Support gt Downloads 3 In the Select a Product field choose PB50 mobile printer The latest available software displays on the page 4 Download the latest firmware version to your computer Make sure you choose the correct firmware upgrade for your IPL or Fingerprint printer 5 Extract the zip file to a folder on your computer You have options for upgrading the firmware based on whether your PB50 has a Bluetooth radio or an 802 11 b g radio Use one of the following procedures to upgrade your printer firmware Your printer should reboot after you finish upgrading the firmware If it does not reboot you will need to cold boot the printer For help see Cold Booting the PB50 on page 44 To upgrade your printer using PrintSet 1 Download the latest version of PrintSet from the Intermec web site at www intermec com 2 Select File gt Add Printer to start the Add Printer Wizard which guides you
36. mands to login as an admin and set the SSID lt STX gt lt ESC gt x Ssu p pass admin lt ETX gt lt STX gt lt SI gt ws SSID xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters Z Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass 2 Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 lt STX gt lt SI gt ws WEP1 0x0001020304 lt ETX gt lt STX gt lt SI gt ws WEP_KEY 1 lt gt 3 Send the following command to activate the settings lt STX gt lt SI gt ws ACTIVE 1 lt ETX gt To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x Su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA_PSK lt gt where xxxxxxxxxx is a value between 8 and 64 characters 3 Send the following command to activate the settings
37. n help resolve gap or mark detection problems Test Labels This option allows you to print test labels one at a time Press OK to print the next label PB50 Mobile Label Printer User s Guide Chapter 2 Configuring the PB50 Options in Extended Test Mode continued Function Dump Mode Factory Default Setup and Exit Exit Changing Configuration Settings Description This options enters Dump mode For more information on Dump mode see Troubleshooting Communication Problems on page 42 This option restores the factory default settings Press OK to select this option and then follow the instructions on the screen This option exits Extended Test mode and puts the printer in Setup mode This option exits Extended Test mode There are several ways you can change the configuration settings of the printer You can change the configuration settings from the display from the host PC using PrintSet from the host PC using the command line from the printer home page from the SmartSystems Console Changing Configuration Settings From the Display You need to enter Setup mode before you can change configuration settings For more information on entering Setup mode and navigating through the settings see Understanding Setup Mode on page 17 The top levels of the Setup menu are organized in a one way loop Each level has several sub levels PB50 Mobile Label Printer User s Guide 21
38. o correctly load media for self strip printing see To load media for self strip printing on page 12 For information on media specifications see Specifications on page 48 To load media 1 Press down on the blue media cover release button until the cover releases 2 Press down on the media adjust guide and slide the two media supports apart 10 PB50 Mobile Label Printer User s Guide Chapter 1 Using the PB50 Mobile Label Printer 3 Insert a roll of media and press the media adjust guide until the roll is held firmly in place Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer 4 Pull out approximately 8 cm 3 inches of the media 5 Close the media cover until it latches The printer emits the hardware sound to tell you that the media door closed correctly PB50 Mobile Label Printer User s Guide 11 Chapter 1 Using the PB50 Mobile Label Printer 6 Press down on the self strip door to make sure the media cover is completely latched 7 Press the Feed button to advance the media To load media for self strip printing 1 Complete Steps 1 through 4 in the previous procedure 2 Open the self strip door in the media cover Self strip door 3 Remove a label from the roll of media so that you are left with several inches of label liner PB50 Mobile Label Printer User s Guide Chapter 1 Using the PB50 Mobile Label Printer 4 Feed the l
39. perform a testfeed In Fingerprint press the Feed button for more than 1 second n IPL open and close the media door and then Press the Feed button The printhead is overheated and needs to cool down In IPL wait for printing to resume automatically In Fingerprint your print job is lost The printer is loading new firmware These errors can occur when you run a test feed without any media installed or if you have incorrect media settings Load the printer with media see Loading Media on page 10 run Test mode see Using Test Mode on page 19 and select the appropriate media type The printer is trying to acquire an IP address from the network Wait for the printer to complete the task before taking any action No network connection 39 Chapter 3 Troubleshooting and Maintaining the PB50 Possible PB50 Error Icons and Messages continued Error Icon Error Message Field out of label CIT Description You are attempting to print in an area that extends beyond the print window See the programmer s reference manual for your type of firmware IPL or Fingerprint for information on how to set the media parameters Troubleshooting Printer Problems and Finding Solutions 40 Use the following tables to troubleshoot some common problems you may encounter with the PB50 printer Printer Problems and Solutions Problem Possible Solution The printer does not turn on when you p
40. pplication Supported Media The PB50 printer supports direct thermal label tag and receipt media Both North American and European label media are supported in multiple label lengths Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only The default media sensitivity number is 180 Use the following table as a guide when setting sensitivity numbers Recommended Media Sensitivity Constant Factor and Print Speed Sensitivity Constant Factor Description Max Print Speed North American Label Media 720 60 40 Duratherm Lightning Plus 4 ips 470 52 40 Duratherm Lightning 4 ips 450 48 40 Duratherm Lightning 2 ips 430 100 40 Duratherm Synthetic 4 ips 180 80 40 Duratherm II Label 4 ips 180 80 40 Duratherm III Label 4 ips 180 80 40 Duratherm Near IR 4 ips 150 50 40 Duratherm 5 mil Tag 2 ips North America Receipt Media 401 45 40 Duratherm TC 2 ips 102 32 40 Duratherm NTC 2 2 ips 101 30 40 Duratherm NTC 2 ips European Label Media 440 47 30 Thermal Eco 2 ips 140 70 40 Thermal Top 4 ips 50 PB50 Mobile Label Printer User s Guide Appendix A Specifications Accessories for the PB50 You can use these accessories sold and ordered separately with the 50 printer To order accessories contact your local Intermec sales representative AB13 Battery Use the lithium ion 2200 mAh battery to provide power to the printer AC18 4 Bay Battery Charger Use the AC18 to charge up to fou
41. print for wireless printing To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters Z Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass 2 Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 setup wlan WEP1 0x0001020304 setup wlan WEP_KEY 1 setup wlan ACTIVE 1 setup write wlan uart1 PB50 Mobile Label Printer User s Guide 31 Chapter 2 Configuring the PB50 32 To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters Send one of the following WPA WPA2 ON commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA PSK XXXXXXXXXX setup wlan ACTIVE 1 setup write wlan uart1 where xxxxxxxxxx is a value between 8 and 64 characters To configure the PB50 to us
42. printer Clean the printer with a cotton swab saturated with alcohol PB50 Mobile Label Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB50 Tear bar Paper Label taken sensor sensor got gt poe AS EP Platen Label gap roller sensor PB50 Mobile Label Printer Identifying the parts of the PB50 to clean regularly Cleaning the PB50 Printer Printer Part Cleaning Method Cleaning Interval Printhead Use 70 isopropyl alcohol ona After every five rolls cotton swab to clean the print of media or more elements from end to end often if necessary Platen roller Rotate the platen roller and After every five rolls clean it thoroughly with 70 of media or more isopropyl alcohol cotton often if necessary swab Paper sensors Clean thoroughly with 70 After every five rolls isopropyl alcohol and a cotton of media or more swab often if necessary Tear bar Clean thoroughly with 70 needed isopropyl alcohol and a cotton swab Exterior Clean with a water dampened As needed cloth Interior Brush or air blow Make sure After every five rolls the paper sensor is free of dust of media more often if necessary PB50 Mobile Label Printer User s Guide 45 Chapter 3 Troubleshooting and Maintaining the PB50 46 PB50 Mobile Label Printer User s Guide Specifications PB50 Mobile Label Printer User s Guide 47 Appendix A Specifications Specific
43. r batteries at a time The battery charger is designed to sense when a battery is fully charged and not overcharge it ensuring long and consistent battery life AV8 Vehicle Dock Use the vehicle dock to attach the PB50 to a truck Belt Clip Use the PB50 belt clip to attach the printer to your belt Handstrap Use the PB42 and PB50 handstrap to conveniently carry your 50 printer With the handstrap attached you can also attach the shoulder strap Power Supply Model AE19 Provides power to the PB50 and the 4 bay battery charger Model AC18 Serial Cable The serial adapter is an 8 pin DIN to DB9 connector that connects from the PB50 printer to your desktop PC Shoulder Strap Use the shoulder strap in combination with the handstrap to easily carry the PB50 printer The wide padded strap makes it comfortable to wear the printer for long periods of time PB50 Mobile Label Printer User s Guide 51 Appendix A Specifications 52 PB50 Mobile Label Printer User s Guide IPL and Fingerprint Setup Menus PB50 Mobile Label Printer User s Guide 53 Appendix B IPL and Fingerprint Setup Menus IPL Setup Menu 54 SETUP SER COM BA
44. ress Standby The blue light Ready to Work indicator is blinking Printer keeps printing feeding when it should stop The printout is notin the e desired position Replace the battery with a charged battery Connect external power to make sure the printer works correctly and to charge the battery Make sure media is loaded and the media cover is closed For help see Loading Media on page 10 There is a printing error The screen displays an error message containing information on the error The printer is paused The printer is cancelling a print job Check media settings Make sure the label gap sensor is clean For help see Cleaning the Printer on page 44 Check for errors in the software application Make sure the label gap sensor and platen roller are clean PB50 Mobile Label Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB50 Printer Problems and Solutions continued Problem Possible Solution The printer is not printing with an 802 11 wireless connection The printer is not printing with a Bluetooth connection Verify that the wireless settings are correct For help see Setting Up 802 11 Radio Communications on page 26 Make sure the printer has an IP address Make sure the printer is connected to the network Make sure the printer is in Ready mode Re establish a Bluetooth connection with the mobile computer or
45. rinter In this chapter you will find these sections Learning About the PB50 Mobile Label Printer Using the Batteries Loading Media Printing a Testprint PB50 Mobile Label Printer User s Guide 1 Chapter 1 Using the PB50 Mobile Label Printer Learning About the PB50 Mobile Label Printer The PB50 is a rugged direct thermal label and receipt printer that is designed for use with the CK31 700 series CK61 CN2B CN3 and CN3e mobile computers as well as the SF51 and SR61 scanners The 50 provides print resolution of 203 dpi print speeds of up to 100 mm per second 4 ips e 802 11 or Bluetooth radio options Identifying the Parts of the Printer Use this illustrations to familiarize yourself with some of the features of the PB50 Self strip door Media cover release button Control panel Ready to Work Communications port indicator PB50 Printer This illustration shows the important features of the PB50 printer A weather resistant flap protects the communications ports and the external power connector Understanding the Printer Firmware Your PB50 printer comes with either Intermec Printer Language IPL or Fingerprint firmware The choice of firmware affects the functionality of the printer and how you interact with it This manual contains information for using both types of printer firmware PB50 Mobile Label Printer User s Guide Chapter 1 Using the PB50 Mobile Label Printer
46. rt To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact to find your local Intermec representative Before you call Intermec Product Support make sure you have the following information ready Printer serial number Firmware type and version Bluetooth wireless or serial port settings You can find all of the information listed above in the printer menu system or on a test print page Understanding Error Messages 38 Use the following tables to troubleshoot some common error message you may see display on PB50 screen Some of the error messages are specific to the type of firmware you have loaded on your PB50 PB50 Mobile Label Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB50 Possible PB50 Error Icons and Messages Error Icon Error Message qui Pause Paper out IPL E Out of Paper Fingerprint Testfeed not done Printhead hot uM Upgrading LSS too high LSS too low IP configuration error IP link error PB50 Mobile Label Printer User s Guide Description The print job is paused The printer is out of paper Load a new roll of media For help see Loading Media on page 10 The printer did not perform a test feed before it printed out test labels It is important to perform a test feed because it calibrates the sensor To
47. s Order Intermec products Order Intermec media Order spare parts Technical Support Service Service contracts Description Place an order Ask about an existing order Order printer labels and ribbons Order spare parts Talk to technical support about your Intermec product Getareturn authorization number for authorized service center repair e Request an on site repair technician Ask about an existing contract Renew a contract Inquire about repair billing or other service invoicing questions In the USA and Canada call 1 800 755 5505 and choose this option 1 and then choose 2 1 and then choose 1 1 or 2 and then choose 4 2 and then choose 2 2 and then choose 1 1 or 2 and then choose 3 PB50 Mobile Label Printer User s Guide Before You Begin Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click Contact Us Service Location Support For technical support in South Korea use the after service locations listed below AWOO Systems 102 1304 SK Ventium 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 Email sbkang awoo co kr Sammi Information Systems Co Ltd 7 9FL Seo Jo Building 103 15 Galwor Dong Seoul Yong San ku Korea South 140 807 Contact Kyung Hee Koo
48. s closed Make sure that you can advance media by pressing the Feed button Print quality it poor e Clean the printhead For help see Cleaning the Printer on page 44 e Check the battery and recharge or replace as necessary For help see Charging the Batteries on page 8 e Check the quality of the media Use only Intermec media to ensure superior print quality and product performance e Check that the printer is set to the appropritae Constant Factory or sensitivity number for the media you re using Troubleshooting Communication Problems 42 Use Dump mode to verify that the printer is receiving data from the host correctly Using the Line Analyzer in Fingerprint In Dump mode the printer runs a Fingerprint program called Line Analyzer The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels The easiest way to enter Dump mode is through Test mode or Extended Test mode For help see Understanding Test Mode on page 19 After the printer enters Dump mode it tells you it has entered Dump mode by printing it on a label The display shows the Dump mode icon and printer is ready to receive data PB50 Mobile Label Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB50 While the printer is receiving data the Ready to Work indicator blinks After a half of a second if no more characters have been received the printer times out
49. t is the passphrase Send the following commands to set a common name for server 1 and server 2 setup 8021x SERVER CN1 XxXxXXXXXXXX setup 8021x SERVER CN2 XXXXXXXXXX where xxxxxxxxxx can be a value from 0 to 6 characters Send the following command to make sure your values match those used by the access point setup write 8021x uart1 You may need to send the following command several times for the wireless station to connect setup wlan ACTIVE 1 lt ETX gt Setting Up USB Communications To set up USB communications with your PC you will need USB cable e Intermec InterDriver software You can download the InterDriver software from the Intermec web site at www intermec com PB50 Mobile Label Printer User s Guide 33 Chapter 2 Configuring the PB50 Setting Up Serial Communications Use a serial cable P N 075497 001 to connect the PB50 to a PC or a mobile computer For the mobile computer you may need to purchase a serial adapter For more information contact your local Intermec sales representative Before you can establish a serial connection you need to make sure that the settings on the PC or mobile computer match those of the PB50 Serial Port Settings on the PB50 Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 Flow control XON_XOFF IPL No default Fingerprint To connect the PB50 to a PC or mob
50. through the process of adding your printer 3 Select your printer under My Printers and then go to Printer Firmware Wizard The Firmware Wizard guides you through the necessary steps to update your firmware To upgrade your printer using an 802 11 network connection 1 Browse to the home page of the printer For help see Changing Configuration Settings From the Printer Home Page on page 24 2 From the home page click Maintenance PB50 Mobile Label Printer User s Guide 35 Chapter 2 Configuring the PB50 3 From the Firmware upgrade page browse to the upgrade firmware file 4 Click Upgrade To upgrade your printer using a serial connection 1 Make sure you have established a serial communications between your PC and the PB50 For help see Setting Up Serial Communications on page 34 2 Use Fingerprint or IPL commands to send the upgrade file to the printer For help with Fingerprint or IPL commands and information see either the Fingerprint Programmers Reference Manual P N 937 005 xxx or the PL Programmers Reference Manual P N 937 007 xxx You can download both documents from the Intermec web site at www intermec com Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use the free Intermec printer application called PrintSet You can download PrintSet from the downloads page for the PB50 printer on the Intermec web site at www intermec com Follow the procedures in t
51. tions The printer is out of paper The media cover is open There is a printer error that requires you to perform an action For a list of possible problems see Troubleshooting the PB50 on page 38 Understanding the Printer Sounds The PB50 plays sounds in response to several actions that you can take with the printer Use the following table to understand when the sounds occur and what they mean Understanding the Printer Sounds Sound Occurs When Power e You insert a battery in the printer The PB50 starts charging the battery You plug in the AC adaptor Hardware You open the media door close the media door or insert a cable Button You press any of the PB50 buttons Error The printer cannot feed paper or print a job because of a hardware issue such as the media door open a paper jam or there is no media error occurs such as a paper jam a print error or the printer is out of range PB50 Mobile Label Printer User s Guide 5 Chapter 1 Using the PB50 Mobile Label Printer Understanding the Backlight The screen backlight on the PB50 behaves the same way as a screensaver on your PC After a set amount of time elapses without any user interaction the backlight goes off The screen backlight turns on when the printer begins printing you press a button you connect the printer to external power you are communicating with or sending data to the printer You can chan

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