WSMplannet Security Incident Management User Guide V4.7.2 dv1.0
Contents
1. Emergency service types are used in Step 5 of the Incident Creation Process Specify Services They are used to determine the type of emergency personnel that attend the scene of an incident Managing Emergency Service examples include police fire and ambulance Types This topic discusses the processes of adding amp deleting parent child emergency service types and how to activate deactivate a service type 4 2 Launching Administration Component Introduction How to Launch the Administration Component 4 2 1 Introduction The Administration component enables an Administrator level user to define the different types of incidents lost items and emergency services used in the Incident Management module 4 2 2 How to Launch the Administration Component 1 In the Main Menu click on Administration a The row will vertically expand to reveal the administration components for all WSMplannet modules 2 Click Reference Data 3 In the Reference Data panel click Incident a The Incident Management data panel appears in the Content Area FM Innovations 33 Page Security Incident Management User Guide v1 0 FM Work Strategic Maintenance Planning Room Event Management Sustainability Vehide Booking Vehide Administraton Space Management pDPACE Charging ro ne aan Document Library Contract Management Administration Incident Management FM Work Configuration OHS Management Administration My Details2. Item Type use G Action s a lost Handing in a found item Identify the reported item in the list below or click Iter not Listed to create a new report Property Type Description Reported Date 10003 Reported Missing USB Sony USB stick 880 Best Street 08 03 2011 d In Example B below the item a laptop is not reported as lost so a new record is needed e Click Item not listed i The Lost Property panel refreshes displaying a series of fields FM Innovations 13 Page Security Incident Management User Guide v1 0 Example B Provide some information about the item being reported Site Peaceful village Item Type Laptop G l Action Reporting a lost item C Handing in a found item Identify the reported item in the list below or click Item not Listed to create a new report Property Type Description Reported Date Property Type Description 3 Specify Item Details a Inthe Property Type field the type in this example a laptop should already be indicated modify if incorrect b In the Description field enter a brief description of the item c Inthe Property Details field enter a more verbose description of the item 4 Specify Location Details a In the Site field the location in this example Peaceful Village should already be indicated modify if incorrect In the Building field select the name of the building associated with the lost item I
3. they represent an organisational metadata field to which items can be categorised 4 4 2 Howto Launch the Lost Item Types Panel To launch the Lost Item Types panel 1 Launch the Administration component 2 Click Lost Item Types FM Innovations 37 Page Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System Incident Types ys Emergency Service Types Identity Types 4 4 3 Howto Add a Lost Item Type 1 From the Lost Item Types panel click Add a The Lost Item Type panel appears 2 Inthe Name field enter a name for the new lost item type 3 Click Save 4 The new lost item type will be added to the lost item type list a Note that the new lost item type will automatically be active available for use FM Innovations 38 P age Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System Incident Types 05 se Emergency Service Types Name Active Delete USB IV Mobile phone a Laptop a D OOO Bluetooth Handsfree Reference Data Room OHS Incident Vehicle Cost System Incident Types i Emergency Service Types Lost Item Type To add a new Lost Item Type fill in the fields below and click Save Name iPad 64GB WIFI 3G White Reference Data Room OHS Incident Vehicle Cost System Incident Types 05 u5 Eme
4. innovations WSMplannet V4 7 2 security Incident Management User Guide v1 0 Security Incident Management User Guide v1 0 Table of Contents 1 Tiel ciel heer ttt er et ee ee ec eee ee cre 4 1 1 Security Incident Management Module ccccccccscsscssesssscssesssessessescsessseessesassessesessessesessesaeseseesaseesauseseesaeseseesassesansas 4 1 2 WOM ETO SC seirinin a sot nacetescionetttet pact e EO aa Ana TE e A EE EO ranis a 4 1 3 ABOUT FM MAINO NOUNS ecstatic cts ete se een aE see ance EaR aE E OE ESS 5 1 3 1 Aperture Space Management ccccccscccsssssssssssssscssssssssssssssseessessssessecessessesessesassesaesaseesausausesaseeseesaesesanss 5 MZ Ao MENCII cetera cece E cena coce peso ce ecco och eae aeeetee eee 5 gece NoN US 1 eee ee ee ey ee er ee eee een eee eee eer 6 1 3 4 Behind the Testimonials cccccccccsccsscsssssssessssecsecsecsessecessessessesessessessessesaeseesessesseseeseeseeseesascaseeseeseeseesansateas 6 2 MSG TENE SACO APT E AEE T A E T E E ATE A T E A E A A T 2 1 Logging on to WSMplannet sseczeosesesesiee cn anciseny tte cudetaseiiceut caetcass sion obiatnstigcen tsa stdins tinct vaardcameceaeetsnseadsenespanstneedamdocestin T 2 1 1 How to Log On to WSMplannet rasa cedeccuccecteulie nats sneainuen deen aenctianasacaisenstantenedteictenadietatneeianevaanteasoeiadenasisin 7 2 1 2 Browser Requirements tcc tsetse tne ncaa ect ne esate cane saciae tc ue eee te cos ca ances aces coast eos anaes t
5. Incident Type i Occurred Updated 10004 Classroom window broken Broken windows 15 06 2011 10 00 AM 20 06 2011 12 59 PM 20 06 2011 12 59 PM 10003 Fight between students Physical altercation 15 06 2011 10 00 AM 20 06 2011 12 54 PM 20 06 2011 12 54 PM 3 3 3 Add Security Incident Launching Add Security Incident Steps to Add a New Security Incident 3 3 3 1 Launching Add Security Incident 1 From the Main Menu click Incident Management to expand the module 2 Click Add Security Incident FM Innovations 22 Page Security Incident Management User Guide v1 0 Incident Management New Lost Property A Find Lost Property 4 Find Security Incident Step 1 of 5 Incident Type is Select Incident Details 3 3 3 2 Steps to Add a New Security Incident Step Description One Define Incident Two Specify Details Three Specify Property Details Four Specify Location Five Specify Services 3 3 4 Step One Define Incident 3 3 4 1 How to Define an Incident 1 Inthe Incident Type field select the most appropriate type of incident 2 Inthe Incident Title field enter a short descriptive name for the incident 3 In the Incident Details field describe the details and nature of the incident 4 Click Next FM Innovations 23 Page Security Incident Management User Guide v1 0 Step 1 of 5 Incident Type Broken windows Incident Title Classroom window broken Window in GH 002 near closet was broken d
6. amp displays the property records so that the user can verify if an item has already been reported as being lost The Find Security Incident feature is used to search existing security incident reports and retrieve record s that match specified criteria 4 i i i i A 1 seu Tubalielaelts The Add Security Incident feature is used to create a new security incident record each record contains details about an on site safety or security related event such as a medical emergency altercation broken item or other accidents amp mishaps 3 2 Lost Property 3 2 1 Overview Topics Discussed TEE Description O O OOOO OOOO The Find Lost Property component is used to search Incident Management using specified criteria Find Lost Property and to return those results in an easy to read table format The New Lost Property component is used to create a new lost property record this record can be either a a report of a lost item or b the handing in of a found item Prior to the record creation process the component checks amp displays the property records so that the user can verify if an item has already been reported as being lost New Lost Property 3 2 2 Find Lost Property Purpose Launching Find Lost Property How to Search for Lost Property 3 2 2 1 Purpose The Find Lost Property component implements user specified search criteria to search for property records and when matching content is found displays results in an easy
7. b If you used your Windows user name then enter your Windows password 6 Click Login Welcome to WSMplannet Windows Internet Explorer JS 7 le http flocalhost WSMplannet bal o X Ww Favorites 93 e Suggested Sites gt Web Slice Gallery v amp Welcome to WSMplannet d X A if Welcome to WSMplannet Please enter either your WSMenterprise username and password OR your Windows username amp password User ID nancy_rodriquez Password eecceece amp 2 1 2 Browser Requirements Enable JavaScript For an optimal experience Use Windows Internet Explorer browser version 7 0 View at 1024x768 pixel resolution or better FM Innovations 7 Page Security Incident Management User Guide v1 0 2 2 Launching the Security Incident Management Module Introduction How to Launch the Security Incident Management Module 2 2 1 Introduction The Security Incident Management module is comprised of lost property and security incident management components 2 2 2 How to Launch the Security Incident Management Module 1 In the Main Menu click Incident Management a The row will vertically expand to reveal the module s components New Lost Property ll Find Lost Property iii Add Security Incident iv Find Security Incident Maps FM wWork REM Sustainability Vehicle Booking Incident Management New Lost Property Vehicle Administration Find Lost Property Add Security
8. premier space management system called Aperture Visual Information Manager This was a US based product for which FMI was the sole distributor in Australia and Asia Pacific Rather than just specify and install software we worked closely and in detail with clients to optimise the use of space In each case this resulted in significant cost savings to the client see some of our case studies to read the measurable savings they enjoyed As a result FMI began to win large corporate and Government contracts all around Australia As our reputation grew in the Facilities Management market we were asked by a satisfied client base to provide software solutions that dealt with all aspects of asset amp works management and optimisation Not just space management 1 3 2 WSM Enterprise But market research confirmed nothing existed that would really do the job Further R amp D by our growing technical team lead to the design specification for the WSM Enterprise software WSM Enterprise was the first true Works Management system designed for property not industry FM Innovations 5 Page Security Incident Management User Guide v1 0 Through 1998 FMI created a revolutionary simple to use asset management system By the end of 1998 we had delivered our first system And over the years it has evolved further to include a Property and Lease Management module Contract Management module Vehicle Management module Visitor Management module and a comprehens
9. the appropriate region In the Site field select the site of the damaged item In the Building field select the site of the damaged item In the Floor field select the site of the damaged item In the Room field select the site of the damaged item The Description of Request field should be pre populated with descriptive content modify if needed In the Priority field indicate the urgency of the work order In the Job Type field indicate the nature of the work e g inspection installation etc In the Service Type field select the most appropriate category of the work order The Requested By field should be pre populated with your name modify if needed In the Customer Ref field enter the customer reference number Click Create Request i The Specify Property Details screen appears the damaged item fields will be populated and a new work order number will be assigned e To clear entered data click the clear icon as needed Fa mooo oS 377A FM Innovations 28 Page Security Incident Management User Guide v1 0 New Work Request Client E Select Contract p Select Region E Select Site Select Building a Select a v Floor Select Room Select Description of Classroom window broken Request Please add items of property that have been damaged Enter details below to items of property that has been damaged If University property ensure a work order is atta
10. 2 Click Emergency Service Types FM Innovations 40 Page Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System Incident Types Lost Item Types Emergency Service Types 4 5 3 Parent Child Type Relationships Emergency service types can be expressed as standalone options parent level or with associated sub options child level To view sub options expand the parent emergency service type when applicable In the example below expanding the Police type reveals the three sub options of Uniform CIU and AFP Police IV a Uniform Iv Q CIU AFP v 4 5 4 Activating Deactivating an Emergency Service Type 1 To activate an emergency service type a Select its check box 2 To deactivate an emergency service type a De select its check box 4 5 5 How to Add a Parent level Emergency Service Type 1 In the Add New EM Service Type panel a Inthe Description field enter a name for the emergency service type 2 Click Add 3 The new emergency service type will be added to the emergency service type list FM Innovations 41 Page Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System Incident Types Lost Item Types Sue ee a Emergency Service Types a Police Ambulance Fire Brigade Iv Add New EM Service Type Enter Description for new Emergency Service Perso
11. Incident Incident Management h Administration My Details 4 Find Security Incident FM Innovations 8 Page Security Incident Management User Guide v1 0 2 3 Click to return to the Homepage Top Menu Toolbar ai FM Interface Innovations Click to Logout amp User Nancy Rodriguez Logout Work Order Summary Ad Hoc Requests raised today 0 Outstanding Requests 161 Overdue Requests 96 Completed Requests 122 Vehicle Booking Administrator Outstanding Vehicle Requests Outstanding Voucher Requests O 25 50 75 100 Bookings for Today Key Returns Overdue Planned Jobs Planned Jobs next 7 Days 1 Planned Jobs in Progress 229 Overdue Planned Jobs 1005 Completed Planned Jobs 162 Cost Allocation Change Requests Outstanding Change requests 1 Completed Change requests Declined Change requests Overdue more than 1 week Content Area 9 Page Security Incident Management User Guide v1 0 3 Incident Management 3 1 Overview Chapters Discussed Chapters Discussed Description OOO OOOO U UO The Find Lost Property component is used to search Incident Management using specified criteria and to return those results in an easy to read table format Lost Property The New Lost Property component is used to create a new lost property record this record can be either a a report of a lost item or b the handing in of a found item Prior to the record creation process the component checks
12. Q System Configuration Reporting Reference Data Room OHS Vehicle Cost System RoomType RoomUse RoomSubUse Reference Data Room OHS Incident Vehicle Cost System Incident Types LostItem Types Emergency Service Types Name Broken windows Cut of arm with circular saw Physical altercation Stolen Laptop FM Innovations 34 Page Security Incident Management User Guide v1 0 4 3 Incident Types Introduction How to Launch the Incident Types Panel How to Add an Incident Type How to Delete an Incident Type 4 3 1 Introduction Incident types are used in the Find Security Incident and Add Security Incident components they represent an organisational metadata field to which incidents can be categorised 4 3 2 How to Launch the Incident Types Panel By default the Incident Types panel appears when you launch the Administration component 4 3 3 How to Add an Incident Type 1 Launch Administration component 2 From the Incident Types panel click Add a The Security Incident Type panel appears 3 Inthe Name field enter a name for the new incident type 4 Click Save 5 The new incident type will be added to the incident type list a Note that the new type will automatically be active available for use FM Innovations 35 Page Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System Lost Item Types E
13. Security Incident Management User Guide v1 0 3 2 3 4 How to Hand in a Found Item 1 Initiate Item Search a In the Site field select the site location of where the item was found b Inthe Item Type field select the item s category e g cell phone computer equipment etc 2 Handing in a Found Item a Inthe Action field select Handing in a found item b Click Check List i The Lost Property panel appears displaying a list of matching records if any c In Example C below the item a Bluetooth dongle was already reported as found so a new record is not needed Example C Provide some information about the item being reported Site sso Best Street Item Type Bluetooth Handsfree C e Action Reporting a lost item Handing in a found item Identify the reported item in the list below or click Item not Listed to create a new report Property Type Description i Reported Date 10006 Unclaimed Bluetooth Handsfree Bluetooth USB Dongle 880 Best Street 14 06 2011 Item not listed d In Example D below the item a laptop is not reported as found so a new record is needed e Click Item not listed i The Lost Property panel refreshes displaying a series of fields FM Innovations 17 Page Security Incident Management User Guide v1 0 Example D Provide some information about the item being reported Site Pharmacy Geelong Item Type Laptop Cc Reporting a lost item Act
14. ats T 2 2 Launching the Security Incident Management MOdule ccccccsescscsssscsecssescsesecsscessecssessecsssesaecesseseesessesseseseesaseesa 8 2 AOU O esana EE E E EEE EE sinnceaesecdecseeashse 8 2 2 2 Howto Launch the Security Incident Management Module s s ensnsnnnnsnsnsnsnnsnsnsrsrnansnsnsrnsnnrrninnnnrsnsrnnnnenrsnnnnns 8 2 3 PITA cer caer cece A A E O E ted centage O A E sated N AE A A A TE 9 3 ncident Management sssri iosp EE Ea EEE Ea iais EEEa EAN 10 3 1 TNS a ETE A A NEON E A E A O A E NE E T 10 3 2 USO SUID CEU merra E E E E E E E E E 10 e NONON EE EE E E E E 10 TWIN OSE POE aea E E TNE E E AN 10 ael PDO E EEEE EEA ameapate 10 3 2 2 2 Launching Find Lost Property siciresiessesuieancianaseapetecncatieentioseseusncteestacicsecdinesediacescata andaeoedlexpacurnacaacoeiiacectst 11 3 2 2 3 How to Search for Lost Property cceccscsssssssssssssssssssessssssssssesessesesaesesaesesessesesaueesaesesaseesaseneess 11 323 INGW OST Properly acesse aiara a R Ea a rE Aa T RENEA r ENRE SS 12 e PO aa E E E E css E E E EE A vee ceeseees 12 3 2 3 2 Launching New Lost Property sis de svsincucdvracuctaveisescnctevneeseiveecucoumevassddsnesieansnersviveonedetnberersdlencedudeebes 12 3233 HOWTO Repon a Lost HON deasa sissandi iaai a eia 12 3 2 3 4 HOW to Hand in a Found ltem s ssssnsnenennnsnnnenisisnsrsrsnsneninisnsrnnsnanananinrnrsrnrananinnnnnrnrarananinnnrsrsrsrennna 17 3 3 cUn MIMI TANS serere E ies nmutisyusdunio
15. ched to it Property Type C University Property Personal Property Item Damaged Classroom window broken WO Number 707 Log WO Estimated value 0 00 y o 2 Damaged Items List a Click the green plus icon to add the item to the damaged items list i The item will be added to the damaged items list b Repeat the process to add more items to the list c Usability of the list is identical to the stolen items list Please add items of property that have been damaged Enter details below to items of property that has been damaged If University property ensure a work order is attached to it Property Type University Property Personal Property Item Damaged Security Camera WO Number 708 Log WO Estimated value 1 200 00 5 RO Please add items of property that have been damaged Enter details below to items of property that has been damaged If University property ensure a work order is attached to it Property Type University Property Personal Property Item Damaged WO Number Log WO Estimated value 0 00 2 List of Items Damaged amp 9 Item Description Estimated alue WO Number Property Type Q G Security Camera 1200 00 University Property 3 Finalise a Click the Save icon id b Click Next FM Innovations 29 Page Security Incident Management User Guide v1 0 3 3 Step Four Specify Location 3 3 7 1 How to Specify Location Details 1 Enter L
16. cident field will be populated by the reference number of the linked incident Link to another Security Incident gt Security Incident List Windows Internet Explorer Select a Security Incident then click the Select button Site All Incident Type All Status All Between v And 20 06 2011 v Description Or Incident ID Incident Status Description Incident Type i Occurred Link to another Security Incident 10003 4 Finalise FM Innovations 25 Page Security Incident Management User Guide v1 0 a When done click Save i If all required fields were completed successfully then the message The Security Incident was saved successfully appears b Click Next 3 3 6 Step Three Specify Property Details Purpose of Specifying Property Details Identifying Stolen Property Identifying Damaged Property 3 3 6 1 Purpose of Specifying Property Details In this step you can specify whether the property has been stolen and or damaged The Incident Management module integrates with the Asset Management and the Work Order systems to identify stolen items and submit repair orders respectively 3 3 6 2 Identifying Stolen Property 1 Is the item an existing asset if so then you can search through the Asset Management module to identify the item a Click the bar code icon W8 i The Asset List panel appears by default all assets w
17. ctsaustcansanpiesknanisammendeseeagen 21 6 oy OON ee ne ec en nora eee ae ne nee ee ea ee eee 21 392 ANCE SO CUI UNG SIM seine cnet cate teat e a ie soa apeendenaetects 21 ol PIDO gt ee no en een ere et eee ee 21 3 3 2 2 Launching Find Security Incident ccscsessssssssssscsssseesssessesscsesessceesassesaceesacsesessesesaneesasersasenss 21 3 3 2 3 How to Search for Security Incidents ee cecescessssessseecsssecsssecessececssseeesasesaseeseseesesaeeesaneesateass 22 3 3 9 Add Securty ACIS IND srscoctentussunseneacetacecaason ss sn asinada ania aaia Raai EEEa 22 3 3 3 1 Launching Add Security INCident ccsccsssssssesssssrssesssssssssssesessssessesseesaceesassesevsesesaseesasrsaseess 22 3 3 3 2 Steps to Add a New Security INCIGONL ccsssessssessseesssessssssesssessssessesesaceesecseseseesesaseesasrsasenss 23 3 3 4 Step One Define INCIAONL ec cceecssesssessscsssscscssssssecsesssecsesecsessseecsessesessesassesaesaseesaueeseesauseseesaseesaneaseesass 23 3 3 4 1 How to Define an Incident sc reicensicseicnssecaticoessctenadadientinecsdcssinndsbentinecadedeinntideationcatstsinadbteatinatatideinaisdtatioenmratdtc 23 3 3 5 Step Two Specify Details se occseceionsszsecinedetatainnssineccteiyntedintinesstcteinetidcn iesesdcReind dentneeatcssinndsaeatineedeacnndidiatineactekenechtas 24 3 3 5 1 How to Specify Incident Details ccceesssssssssssssssesssessssessseseseseeeesarscesaesesaeseseseesesaueesas
18. e of the hospital iv In the How was person transported to Hospital field select Ambulance if an ambulance was used if not select Other and enter the type of transportation FM Innovations 31 Page Security Incident Management User Guide v1 0 First Aid Was first aid administered yes no Who administered the first aid James Rond E Was the person taken to hospital ves CNo Which hospital where they taken to Mountain View Hospital How was the person transported to Hospital ambulance T other 3 Finalise a Click the Save icon I FM Innovations 32 Page Security Incident Management User Guide v1 0 4 Administration 41 Overview Topics Discussed TEE Description O O OOOO OOOO OOOO O Launching Administration This topic discusses the process of launching the Administration component from within the Component WSMplannet web interface Incident types are used in the Find Security Incident and Add Security Incident components they represent an organisational metadata field to which incidents can be categorised Managing Incident Types This topic discusses the processes of adding and deleting incident types Lost item types are used in the Find Lost Property and New Lost Property components they Managing Lost Item Types represent an organisational metadata field to which items can be categorised This topic discusses the processes of adding and deleting lost item types
19. ent i Options include a New b Open c Investigation Underway d Complete e Closed d Indicate Incident Date Range i Inthe Between field enter a starting date in dd mm yyyy format or click the arrow to launch the mini calendar li Inthe And field enter an ending date in dd mm yyyy format or click the arrow to launch the mini calendar e Inthe Description field enter keyword search queries that may appear in incident description entries f Ifyou already know the identification number of the incident i Inthe Incident ID field enter the incident s identification number 2 Finalise a Click Search i By default all incident entries automatically appear when you browse to the Find Security Incident component b View Results i The results table displays the following information a Incident The internal reference number of the incident Status The incident s current status Description The description of the incident Incident Type The type of incident Site The location where the incident occurred Occurred The date amp time when the incident occurred Created The date amp time when the incident record was created Updated The last date amp time when incident record content was modified SQ O2Q205 c Edit Record i To edit a record click on its Incident the Add Security Incident interface will appear with all content fields pre populated as required Incident Status Description
20. es the ROI expeditious and the costs manageable 1 3 4 Behind the Testimonials FMI is a company that delivers cost effective business solutions in the Property and FM management disciplines We have won and retained large contracts with both corporate and State Government agencies nationally and we look forward to continuing to lead the way in providing unique solutions to this prospering market Our integrity and Code of conduct is strongly reflected in our professionalism and the calibre of outstanding staff employed at FMI Our staff are our biggest asset and we all have a passion for what we do and what we stand for There is no doubt that we believe we are good but the proof is in the delivery and every one of our clients is happy to affirm and lay testament to our belief To read about our clients experiences click here For more information please contact us FM Innovations 6 Page Security Incident Management User Guide v1 0 2 Getting Started 2 1 Logging on to WSMplannet How to Log On to WSMplannet Browser Requirements 2 1 1 How to Log On to WSMplannet 1 From your desktop launch an internet browser session 2 Inthe address bar enter the URL of WSMplannet 3 Hit lt ENTER gt 4 The Welcome to WSMplannet screen appears a Inthe User ID field enter your WSMenterprise user name or your Windows user name 5 Inthe Password field a lf you used your WSMenterprise user name then enter your WSMenterprise password
21. field enter the address of the reporter g Inthe Contact Hours section i Inthe Before Hours field enter a time range that indicates the best time that the incident reporter could be reached if needed li Inthe After Hours field enter a time range that indicates the best time that the incident reporter could be reached if needed iii In the Mobile field enter the mobile phone number of the incident reporter FM Innovations 24 Page Security Incident Management User Guide v1 0 Step 2 of 5 Please Select Incident Date and Time anor 15 06 2011 10 00 AM 15 06 2011 11 00 AM Person Reporting to Security ID type Driver s License ID Number W3Q8755 Name George O Donnell C Staff C Student Cc Date of Birth 18 02 1965 v Public Contact Numbers 1 00 AM 54 122 Old Geelong Road Before Hours 09 00 AM 11 00 Newcomb VIC After Hours 06 00 PM 08 00 PM Mobile 0433 533 264 Link to another Security Incident LJ 3 Link to Another Security Incident a _ If this incident is related to a previously recorded incident click the ellipsis button i The Security Incident List window appears li By default a list of all security incidents appears To narrow down the list use the search functionality Find Security Incident as needed b Click on the desired security incident i The incident will be highlighted in yellow c Click Select i The Link to another Security In
22. heck boxes to indicate which emergency service personnel attended the scene a Sub options may appear for certain selections for example if Police is selected the type of police may be listed li Inthe Officers Name field enter the name of the attending emergency officer iii In the Member Number field enter the identification number of the attending emergency officer iv Inthe OnSite field enter the date when the personnel arrived in dd mm yyyy format or click the arrow to activate the mini calendar v Inthe associated OnSite field enter the time when the personnel arrived in hh mm format FM Innovations 30 Page Security Incident Management User Guide v1 0 vi In the Offsite field enter the date when the personnel departed in dd mm yyyy format or click the arrow to activate the mini calendar vil In the associated Offsite field enter the time when the personnel departed in hh mm format vill In the Emergency Service Type field select the type of emergency service which the attending officer belonged e g police fire ambulance etc ix Attending Officer List a Click the green plus icon to add the officer s details to the attending officer list b The officer s information will be added to the list c Repeat the process to add more officers to the list d Usability i To delete an officer from the list a Click the red x icon Q li To edit an officer in the list a Click the pencil icon 7 inthe attending off
23. icer list i The green plus icon changes to a pencil icon and the officer s content will re appear in the text entry fields above edit as needed b Click the pencil icon 7 when done i The officer s content will be updated in the attending officer list Did emergency services attend Cyes Ono Which attended V Ambulance Fire Brigade Police SEs Ultra Cops Which Police attended M uniform cul AFP Officer Details Officers Name Offer Smythe Member Number 5493312 OnSite 15 06 2011 z Offsite 15 06 2011 m Emergency Service Type Ambulance o w RO Which attended Ambulance Fire Brigade A Police ses ultra Cops Which Police attended M uniform cul AFP Officer Details Officers Name Member Number OnSite 15 06 2011 ww Offsite 15 06 2011 ww Emergency Service Type Select M v Officers Name Member Number Time On Site Time Off Site Offer Smythe 5493312 Saiea anti e wert 2 First Aid Was First Aid Administered a No i The Security Incident process is complete click the Save icon at to finalise b Yes i Inthe Who administered the first aid field enter the name of the person who administered first aid li Ifthe person was an employee click the more ellipsis box to select the person from the Employee List iii In the Was the person taken to hospital field select Yes or No as appropriate a If Yes In the Which hospital were they taken to field enter the nam
24. ill be listed below the search fields b Select search criteria as needed c Click Search d Click on the Asset Name to add an item to the property details panel i To cancel the process without selecting an asset click lt BACK gt on your browser interface to return to the Specify Property Details screen e Add the item to the stolen items list as described below in step 3 and proceed with finalisation Serial Number Asset List Site 880 Best Stret xl Building Select 3 Floor Select Sf Room Select Bf MOO Description Asset Name Asset Group Dell PC desktop PCOA291 Computer Roo Dell Dell PC etc PCO00292 Computer Equi Dell Property Type University Property Personal Property Item Stolen Del PC desktop Serial Number 123456789 Estimated value 2 000 00 O 2 Ifthe item is not an existing asset a Specify Item Details i Inthe Property Type field specify whether the property is considered to be University or Personal property li Inthe Item Stolen field enter the name of the item that was stolen iii Inthe Estimated value field enter the value of the stolen item iv In the Serial Number field enter the serial number of the stolen item v To clear entered data click the clear icon as needed 3 Stolen Items List FM Innovations 26 Page Security Incident Management User Guide v1 0 a Click the green plus icon to add the item to the st
25. ion G Handing in a found item Identify the reported item in the list below or click Item not Listed to create a new report Property Type Description Reported Date Property Type Description 3 Specify Item Details a Inthe Property Type field the type in this example a laptop should already be indicated modify if incorrect b In the Description field enter a brief description of the item c Inthe Property Details field enter a more verbose description of the item 4 Specify Location Details a In the Site field the location in this example Pharmacy Geelong should already be indicated modify if incorrect In the Building field select the name of the building associated with the lost item In the Floor field select the floor of the building e g Ground Floor associated with the lost item In the Room field select the room associated with the lost item If you are aware of the location s map coordinates i Inthe Letter and Number grid reference fields enter the letter and number coordinates of the location li Inthe Location Description field enter a brief description of the coordinate s location papo FM Innovations 18 Page Security Incident Management User Guide v1 0 Include all details about the property that has been handed in Property Type Laptop Description HP EliteBook 8440p 15 laptop black in colour with Intel Inside sticker Property Details Propert
26. ive Room Event management module This suite of software has now been implemented throughout Australia and overseas We also created Australia s first Sustainability module covering the management and analysis of energy waste and water usage It helps our clients monitor their usage both during working hours and after hours It is integrated into the standard FM Works software so there is no additional cost to our clients 1 3 3 WSM Industrial And now FMI has gone one step further and addressed the Property amp Facilities Management companies The result is WSM Industrial which helps property managers responsible for managing multiple clients over multiple sites This model offers key unique functionality directed specifically at the larger commercial services or property amp facilities management companies Three benefits make WSM Industrial unique and highly valued First just like all our other modules WSM Industrial can be linked with your existing systems That means dissemination of data can be directed between key operational databases but without the need for double entry Second it produces fast reports covering all aspects of your property amp facilities portfolio at any level And third WSM Industrial lets you purchase bands of your clients which creates a very attractive price entry point into the software As your business grows so does the system and incremental payments aligned with staggered client growth mak
27. lue field enter the value of the damaged item d Work Order Management i lf there is an existing work order number search for the work order number and enter it in the WO Number field a Click the red work order icon i The Work Order List panel appears b Specify site and status search criteria as needed c Click Search d Review the list to view all work orders that match the specified criteria take note of the desired work order number e When done click lt BACK gt on your browser interface to return to the Specify Property Details screen f Inthe WO Number field enter the work order number g Proceed with adding the item to the damaged items list FM Innovations 27 Page Security Incident Management User Guide v1 0 WO Number Work Order List RO Site Select from list of sites Mew Request M Scheduled V Pending Quote IV Und Status M work In Progress l Completed l Closed Short Estimated WOE Description Created Completion 21 06 2011 21 06 2011 11 34 AM 3 34 PM 26 05 2011 28 05 2011 11 58 AM 2 58 PM 22 03 2011 23 03 2011 12 31 PM 11 59 PM Classroom window broken Bathroom needs cleaning Install cables li If there is not an existing work order a Click Log WO i The New Work Request panel appears In the Client field select the appropriate client In the Contract field indicate the contract associated with the client and work order In the Region field select
28. mergency altercation broken item or other accidents amp mishaps Step One Define incident Step Two Specify details Step Three Specify property details Step Four Specify location Step Five Specify services 3 3 2 Find Security Incident Purpose Launching Find Security Incident How to Search for Security Incidents 3 3 2 1 Purpose The Find Security Incident component implements user specified search criteria to search for incident records and when matching content is found displays results in an easy to read table format 3 3 2 2 Launching Find Security Incident 1 From the Main Menu click Incident Management to expand the module 2 Click Find Security Incident a The Content Area will display the Security Incident List panel Incident Management New Lost Property A Find Lost Property Search for or browse Security Incidents Use the form below to refine the search results Add Security Incident Site All aj Incident Type All Status All Between v And 20 06 2011 v Description Or Incident ID FM Innovations 21 Page Security Incident Management User Guide v1 0 3 3 2 3 How to Search for Security Incidents 1 Specify Search Criteria a In the Site field select the incident s location b In the Incident Type field select the nature of the incident e g altercation medical emergency etc c Inthe Status field select the status of the incid
29. mergency Service Types Incident Types Name Active Delete Broken windows Minor Injury due to wet floors Physical alter Reference Data Room OHS Incident Vehicle Cost System ae Lost Item Types Emergency Service Types Security Incident Type To add a new Incident Type fill in the fields below and click Save Name _ Electrical overload Reference Data Room OHS Incident Vehicle Cost System se Lost Item Types Emergency Service Types Incident Types Name Active Delete Broken windows Minor Injury due to wet floors Electrical overload Physical altercation 4 3 4 How to Delete an Incident Type 1 Click the X icon for the incident type you wish to delete a A confirmation window appears 2 Click OK to delete the incident type FM Innovations 36 Page Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System se Lost Item Types Emergency Service Types Name Active Delete Broken windows 7 Minor Injury due to wet floors IV 3 Electrical overload 7 QR Physical altercation 7 Message from webpage BEI Q Delete this item 4 4 Lost item Types Introduction How to Launch the Lost Item Types Panel How to Add a Lost Item Type How to Delete a Lost Item Type 4 4 1 Introduction Lost item types are used in the Find Lost Property and New Lost Property components
30. n the Floor field select the floor of the building e g Ground Floor associated with the lost item In the Room field select the room associated with the lost item If you are aware of the location s map coordinates i Inthe Letter and Number grid reference fields enter the letter and number coordinates of the location li Inthe Location Description field enter a brief description of the coordinate s location papo FM Innovations 14 Page Security Incident Management User Guide v1 0 Include all details about the property that has been handed in Property Type Laptop Description Sony VAIO S Series Brand new Sony VAIO laptop dark grey lizard skin exterior Was inside a black laptop messenger case Property Details Property Location Site Peaceful Village I Building Peaceful Court I Floor Ground Floor Serene Wing si Room SW GO1 Ensuite Or Grid Reference Letter Number Location I Description 5 Specify Reporter Details a If information about the person who reported the lost item is available then select the Reported check box b Inthe Reported By field indicate whether the reporter is a staff member member of a student body or a member of the public not affiliated with the company or a school c Inthe contact detail fields enter the indicated content or select an employee from the company s records d Select an Employee i Click on
31. ndar and select a meaningful date range g Inthe Description field enter word queries to search the description entries h Click Search i To view all record results do not complete any search criteria fields 2 View Results a The results table displays the following information i Item No Identification number assigned to the item by the Incident Management system li Status Current status of the item iii Property Type The category of the lost item iv Description A description of the item v Site The location of where the item was reported lost vi Reported Date Date of when the item was reported lost papo FM Innovations 11 Page Security Incident Management User Guide v1 0 Status Property Type Description Site Reported Date Unclaimed Laptop HP EliteBook 8440p Pharmacy Geelong 14 06 2011 Unclaimed Bluetooth Handsfree Bluetooth USB Dongle 880 Best Street 14 06 2011 Reported Missing Laptop HP Peaceful Village 13 06 2011 Reported Missing Laptop Sony VAIO S Series Peaceful Village 12 06 2011 Reported Missing USB Sony USB stick 880 Best Street 08 03 2011 Reported Missing MObile phone Phone model Nokia E63 880 Best Street 11 02 2011 Unclaimed MObile phone Found a black Iphone4 880 Best Street 31 01 2011 3 2 3 New Lost Property Purpose Launching New Lost Property How to Report a Lost Item How to Hand in a Found Item 3 2 3 1 Purpose The New Lost Property component is used to create a new lost propert
32. neaenbnaicanbinigamitiniaanpintant 35 Aa EOU ON E 35 4 3 2 How to Launch the Incident Types Panel c ccccccscssssssscssssssssssssesssseserssesesssseesesessessesassessrsaesassrsaesesasses 35 439 FIO LOOG cn Incident Typen R al ueeenacee 35 434 TOW to Delete n Incident I VOG sas cusuaresetscsncucwssartuctevacdecentsctusdoeeouscesvartuenteusewseusetabetiepateeneasiaenayalncenisess 36 44 Res MCh oe ere eT ort T ee ee eee eee oT Jr KOON ON ee et te ee ee ee of 4 4 2 Howto Launch the Lost Item Types Patnel cccscssssssscssssssssssessssscsesessecsesssseesessssessesassessrsassessssassnsasens oT AAS TOW TO AGG a Losrhem Type ssccaierusuareretersnduciarseisctsvartecenaiencdsutoulecsusnidee lease astute ecctditenwutanmeaudnneunddeecheaeet 38 4 4 4 POW to Delete a Lost Item Type 4 cusueres cists tilewsesnta ntevaruncensnuecdoeneticecuaelsieasowdecitre stir Abeeadinieeel ta 39 4 5 Emergency Service Tipe tcra dese eoncita tices sectoedngesta ess cae ac oa taes eda loces abtelncu de tounge sven deseatnubaunatedeiueaeacetce manent Ena 40 ro Mole ell eee er er ae er ee ee ee 40 4 5 2 Howto Launch the Emergency Service Types Panel cccccccsssssessscrssescssescsssecssseecssecesasersasersasersesen 40 4 5 3 Parent Child Type Relationships i acceccsctscecdsecsccuscteacusceessreentesscucesutetati cesoredesanctanbederce apd euneudesnceuseitesudeests 41 4 5 4 Activating Deactivating an Emergency Service Type ccccsecssscssccsssscssssescesssee
33. nnel type Leave Parent Type blank to add a top level emergency service type Description Parent Type Customs Inspection Emergency Service Types Ambulance 9 Fire Brigade Iv a Police Iv Q 9 Customs Inspection M 4 5 6 How to Add a Child level Emergency Service Type In the Add New EM Service Type panel F M 1 2 a b In the Description field enter a name for the child level emergency service type In the Parent Type field select the existing parent level emergency service type Click Add a The new emergency service type will be added to the emergency service type list as a child of the selected parent level emergency service type Innovations 42 Page Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System Incident Types Lost Item Types Emergency Service Types Ambulance 9 Fire Brigade Iv R a Police Iv Q 9 Customs Inspection V Add New EM Service Type Enter Description for new Emergency Service Personnel type Leave Parent Type blank to add a top level emergency service type Description Illegal Items Search Parent Type Customs Inspection AJEN Customs Inspection WM a Illegal Items Search V 4 5 7 How to Delete an Emergency Service Type 1 Click the X icon for the emergency service type you wish to delete a Aconfirmation window appears 2 Click OK to delete the eme
34. ny ID ID Number E187291422 Name Ly Handed in at 14 06 2011 11 03 AM Employee List Windows Internet Explorer Employee List Highlight the contact you are looking for then click the Select button Building canAuth ehicleBoo Anna Lee 2679 880 Best Street 990 Best Level 2 Office 204 M Street Asset Manager 1 The Gape Towers fz Asset Manager 2 The Gape Towers E Asset Manager 3 The Gape Towers fal Ri martymay Pharmaey Geelong Geelong S Eoo Mitch Watson Peaceful Village Peaceful Court fai Ei E 1 f 3 4 Id Handed In Include all details about the person handing in the item Handed In By staff student Public ID type Company ID ID Number E187291422 Name Marty May al Handed in at 14 06 2011 11 03 AM 6 Finalise a Click Save i The status message appears The report has been saved Current status is Unclaimed The report has been saved Current status is Unclaimed FM Innovations 20 Page Security Incident Management User Guide v1 0 3 3 Security Incidents 3 3 1 Overview Topics Discussed TEE The Find Security Incident feature is used to search existing security incident reports and retrieve Find Security Incident _ a record s that match specified criteria The Add Security Incident feature is used to create a new security incident record each record Add Security Incident contains details about an on site safety or security related event such as a medical e
35. ocation Details a In the Site field select the location of the incident b In the Building field select the name of the building associated with the incident c Inthe Floor field select the floor of the building associated with the incident d Inthe Room field select the room associated with the incident e Ifyou are aware of the location s map coordinates i Inthe Letter and Number grid reference fields enter the letter and number coordinates of the location li Inthe Location Description field enter a brief description of the coordinate s location 2 Finalise a Click the Save icon lil b Click Next EEPO m el Incident 10005 Select the incident location as accurately as possible Enter a grid reference if the location is not available for selection Property Location Site Greatest Uni Headington v Building Humanities GH v Floor Ground Floor Room GH 002 Lecture Room Or Grid Reference Letter Number Location Description 3 3 8 Step Five Specify Services 3 3 8 1 How to Specify Emergency Services Details The Emergency Services screen uses a question amp answer tree to determine the services and details required at the scene of the incident 1 Emergency Services Did Emergency Services Attend a No i The Security Incident process is complete click the Save icon todd to finalise b Yes Complete Details i Inthe Which attended row select the appropriate c
36. olen items list b The item will be added to the stolen items list c Repeat the process to add more items to the list Enter as much information about each item as possible Property Type University Property Personal Property Item Stolen Laptop Serial Number 121541598 Estimated value 3 000 00 R 6 Li Enter as much information about each item as possible Property Type University Property Personal Property Item Stolen Serial Number Estimated value 0 00 O List of Items stolen amp Item Description Asset Name Serial Number Estimated Yalue Property Type 3 A Laptop 121541598 3000 00 University Property d Usability i To delete an item from the list a Click the red x icon 3 ii To edit an item in the list a Click the pencil icon 7 in the stolen items list i The green plus icon changes to a pencil icon and the item s content will re appear in the text entry fields above edit as needed b Click the pencil icon 7 when done i The item s content will be updated in the stolen items list 4 Finalise a Add damaged items if needed b Click the Save icon id c Click Next 3 3 6 3 Identifying Damaged Property 1 Specify Item Details a Inthe Property Type field specify whether the property is considered to be University or Personal property b In the Item Damaged field enter the name of the item that was damaged c Inthe Estimated va
37. ost property management component The system then allows management at all levels to search this register of incidents and lost property so that they can effectively manage public safety amp policies affected by workplace trends The system is online and real time in operation thus SMS alerts and e mails can be automatically generated to interested parties and stakeholders or manually initiated This is the first release and there will be further enhancements over the next twelve months to complement this starting point 1 2 WSM Enterprise FM Innovations develops sophisticated software solutions that are easy to use in order to manage the ever increasing complexity of the Facility Property and Asset Management industries Our innovation has placed us at the forefront of these industries and we continue to deliver new and exciting products to the market WSM Enterprise is the preeminent software product in the industry backed by dedicated staff that develop key performance indicators based on your business and customise a software system that measurably helps you achieve those objectives WSM Enterprise is the definitive software in the Facility Property and Asset industries WSM Enterprise provides you with full control of your enterprise wide operational data and can be recorded and reused across the various components It provides A safe and secure workplace Corporate responsibilities that are managed is a simple but sophisticated way A s
38. rgency Service Types Name Active Delete xI USB lt I Mobile phone a Laptop a Bluetooth Handsfree 41 iPad 64GB WiFi 3G White 4 4 4 How to Delete a Lost Item Type 1 Click the X icon for the lost item type you wish to delete a Aconfirmation window appears 2 Click OK to delete the lost item type FM Innovations 39 P age Security Incident Management User Guide v1 0 Reference Data Room OHS Incident Vehicle Cost System Incident Types i Emergency Service Types Name Active Delete a USB 9O zX Mobile phone lt I Qo Laptop Bluetooth Handsfree a zI iPad 64GB WiFi 3G White 9 Message from webpage Be 2 Delete this item 4 5 Emergency Service Types Introduction How to Launch the Emergency Service Types Panel Parent Child Type Relationships Activating Deactivating an Emergency Service Type How to Add a Parent level Emergency Service Type How to Add a Child level Emergency Service Type How to Delete an Emergency Service Type 4 5 1 Introduction Emergency service types are used in Step 5 of the Incident Creation Process Specify Services They are used to determine the type of emergency personnel that attend the scene of an incident examples include police fire and ambulance 4 5 2 How to Launch the Emergency Service Types Panel To launch the Emergency Service Types panel 1 Launch the Administration component
39. rgency service type Reference Data Room OHS Incident Vehicle Cost System Incident Types Lost Item Types Emergency Service Types Ambulance Q Fire Brigade Iv Q a Police Iv 3 a Customs Inspection M R FaN 7 Delete this item coe FM Innovations 43 Page
40. srsaeenss 24 3 3 6 Step Three Specify Property DetallS c cc ccccscessssscsscseessscssssseescessseecsesssessecsseesaesesaseeseeseesaseeseeseseesass 26 3 3 6 1 Purpose of Specifying Property Details ccssscsesssscsssesssssecssecesecessseesssesessesesseeesatersaseess 26 3 3 6 2 Identifying Stolen Property sseaiccis decascaressdvvatenseassnsrsaideudsanecudeendcossies duasideasecuabaranuadendacdesadacecadncsdeoensands 26 3 3 6 3 Identifying Damaged Property ccecsscsssecsssscscsssscsssecrssseecssecsssecessseesasesasesaseeseseeeesatersateess 27 Dol Step Four Specify Locator ese iseese ict c sr aiszecieaenioretidan tices NNa EENEN 30 3 3 7 1 How to Specify Location Detalls c cccsscssssssssessssssscssssesssssseseseesesaesssasaesesaeseseveesesaneesanrsaseess 30 338 DIED Five Specify Servicos x oriciesecoscceszwaxesceizcticueainectcineuiscetcbelune ves Eaa AEE EANNA AE EEEE 30 3 3 8 1 How to Specify Emergency Services Details cccccccecssscssscssssescsesssssecssseceseeessserseseersateess 30 FM Innovations 2 Page Security Incident Management User Guide v1 0 FM CUMMINS UN AU ON E EE E T A E EE E E E A E N E 33 4 1 VST E E A E E N E A E E T E E E 33 4 2 Launching Administration Componentistica aiaiai aeiaai 33 ALi DEOU IO as a E E E A ne ranaces 33 4 2 2 Howto Launch the Administration Component cccecccscssssssescssssseessesscsecsesscseeessesaesessesessesausesseseneesensas 33 4 3 eeN TOSS a E siedncsensai
41. ssseecssecssesesaeeesaseesasersasen 41 4 5 5 Howto Add a Parent level Emergency Service Type ccsssssssssesssssssssssesssesssesssesseseseeesasersasersaseneesen 41 4 5 6 Howto Add a Child level Emergency Service Type ccccssescsscsssscsssscrsssescsseescsseecsseesssseeesseeesasersasersasen 42 4 5 7 How to Delete an Emergency Service Type cccccccsssssssssssscssssssssesessessessesseeeesaeessesesesseeesaeersasersasensesen 43 Innovations 3 Page Security Incident Management User Guide v1 0 1 Introduction 1 1 Security Incident Management Module Welcome to the WSM Security Incident Management system This is the first version of the software and has been designed with the main function being to assist an organisation s Security Team in the management of the inevitable paperwork inherent to their work In doing this the system assists them with day to day work processes and reporting to other stakeholders management colleagues and outside agencies The system is designed around recording incidents and their characteristics as they occur and prompting Security Teams to collect complete information at the time it happens In addition the Security Incident Management module assists them in expediting the solution and escalating to external authorities or management as needed The WSM Security Incident Management module provides users with a recording system for a myriad of incident types coupled with a sophisticated l
42. tandardised best practice approach to critical processes within the organisation An easy to use interface in conjunction with a powerful report and function driven database Much much more FM Innovations 4 Page Security Incident Management User Guide v1 0 FM Work Property Lease Asset Space and Management Personnel Vehicle Room Event Management Management Contract Visitor Management Management WSMenterprise has many components allowing clients to pick and choose the functionality they wish to focus on including Works and Asset Management Works and Asset Management for Service Providers Room Event Management Incident Management WSM Incident Management Vehicle and Fleet Management WSM Vehicle Management Property and Lease Management WSM Property Space and Personnel Management WSM Space Management Visitor Management Sustainability Management Contract Management 1 3 About FM Innovations FM Innovations turns 15 this year created in 1997 by Kristiana Greenwood and Ray Lodge in Melbourne From day one FMI started innovating and filling gaps in the market Here s the quick history of what they did and how they did it Kris and Ray saw a software need in the Property amp Facilities Management market Large systems were in use in large corporations but what was missing was value for money and true fit for an organisation 1 3 1 Aperture Space Management FMI began by distributing and implementing a
43. the more ellipsis box a The Employee List window appears li Scroll down and or select a page until the desired employee is found iii Select the employee s check box a The employee row will highlight yellow iv Click Select a The contact detail fields will populate with the employee s content b The Date and Time Lost field defaults to the current date and time FM Innovations 15 Page Security Incident Management User Guide Please enter details of the person reporting the item lost Reported By staff Student Public Name gt S Contact Number EE E Email PO Date and Time Lost Employee List Windows Internet Explorer Employee List Highlight the contact you are looking for then click the Select button Building Anna Lee 880 Best Street 880 Best Street Asset Manager 1 The Gape Towers Asset Manager 2 The Gape Towers v1 0 canAuth ehicleBoo Office 204 fi o EZ mitch watson pemi eee O 4 gt 1 fa 3 4 Id Reported Please enter details of the person reporting the item lost Reported By staff student Public Name Contact Number 8989 2184 Email njohn fminnovations com au Date and Time Lost 13 06 2011 6 46 PM 6 Finalise a Click Save i The status message appears The report has been saved Current status is Reported Missing The report has been saved Current status is Reported Missing FM Innovations 16 Page
44. to read table format FM Innovations 10 Page Security Incident Management User Guide v1 0 3 2 2 2 Launching Find Lost Property 1 From the Main Menu click Incident Management to expand the module 2 Click Find Lost Property a The Content Area will display the Lost Property panel Incident Management P New Lost Property Search for or browse lost property Use the form below to refine the search results s N Add Security Inciden Site All Find Security Incident Property Type All Item Type All v Status All X Lost Between And 14 06 2011 Description 3 2 2 3 How to Search for Lost Property 1 Select Criteria a To search for lost property you can specify one of more search criteria using the available field options In the Site field select the location of where the property was lost In the Property Type field select the category of the location In the Item Type field select the category of the lost item e g cell phone USB etc In the Status field select the most appropriate status of the lost item i Reported Missing A record entry was made reporting the item as lost li Unclaimed The item has not yet been claimed iii Collected The item was collected by the owner iv Disposed The item was disposed of v Found A record entry was made reporting the item as found f Inthe Lost Between and And fields click the field to activate a mini cale
45. ue to a flying al object thrown within the classrom Incident Details 3 3 5 Step Two Specify Details 3 3 5 1 How to Specify Incident Details 1 Select Incident Date and Time This is a date range that reflects the most likely time range of the incident a Inthe Between date field enter a date in dd mm yyyy format or click the arrow to use the mini calendar b In its corresponding time field enter a time in hh mm format c Inthe And date field enter a date in dd mm yyyy format or click the arrow to use the mini calendar d In its corresponding time field enter a time in hh mm format 2 Specify Reporter person who reported the incident to security a Inthe ID type field enter the type of identification presented by the reporter b Inthe ID Number field enter the ID number of the presented identification c Inthe Name field enter the name of the reporter see below if employee d Inthe Date of Birth field enter the reporter s birthdate in dd mm yyyy format or click the arrow to use the mini calendar e Indicate by selecting the appropriate radio button whether the reporter is a member of the company staff a student or a member of the public not affiliated with company and or school i If an employee Staff option you can select the person s name by clicking on the ellipsis button in the name field functionality is identical to the Select Employee process from the Find Lost Property component f In the Address
46. y Location Site Pharmacy Geelong xl Building Geelong gt Floor Ground Floor Room Tenancy 1 500saqr Hl Or Grid Reference Letter Number Location Description 5 Specify Returner Details a If information about the person who handed in the item is available then select the Handed In check box b In the Handed In By field indicate whether the reporter is a staff member member of a student body or a member of the public not affiliated with the company or a school c Inthe ID type field enter the type of identification presented by the person returning the item e g company ID student ID etc d Inthe ID Number field enter the identification number of the returner s ID In the contact detail fields enter the indicated content or select an employee from the company s records f Select an Employee i Click on the more ellipsis box a The Employee List window appears li Scroll down and or select a page until the desired employee is found iii Select the employee s check box a The employee row will highlight yellow iv Click Select a The contact detail fields will populate with the employee s content b The Handed in at field defaults to the current date and time D FM Innovations 19 Page Security Incident Management User Guide v1 0 Include all details about the person handing in the item Handed In By C staff student Public ID type Compa
47. y record this record can be either a a report of a lost item or b the handing in of a found item Prior to the record creation process the component checks amp displays the property records so that the user can verify if an item has already been reported as being lost 3 2 3 2 Launching New Lost Property 1 From the Main Menu click Incident Management to expand the module 2 Click New Lost Property a The Content Area will display the New Lost Property Record panel Incident Management M Provide some information about the item being reported Site j All s Find Lost Property Add Security Incident Item Type All Reporting a lost item Find Security Incident Action ree Handing in a found item 3 2 3 3 How to Report a Lost Item 1 Initiate Item Search a Inthe Site field select the site location of where the item was lost b Inthe Item Type field select the item s category e g cell phone computer equipment etc 2 Reporting a Lost Item FM Innovations 12 Page Security Incident Management User Guide v1 0 a Inthe Action field select Reporting a lost item b Click Check List i The Lost Property panel appears displaying a list of matching records if any c In Example A below the item a USB stick was already reported as lost so a new record is not needed Example A Provide some information about the item being reported Site sso Best Street
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