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ProCloud A-Click Backup User's Guide

1. 35 6 3 5 User Authentication for WWmdows 35 6 36 Advanced Settings REENEN 38 6 3 1 6 Backup File Permissions 0nannannnnannnnannnnannnnenonnnnnnnnnrnrnnnne 38 ALA ALI 39 6 3 3 6 Enable Volume Shadow Com 41 6 3 4 6 Enable System Logout Backup HRemmmder 42 6 3 5 6 Enable off line backun 44 l ACID T A rr e o o A 46 7 1 How data are backed Union 46 1 2 HOW TO sian a Da CRUD scs conis dat nisse up TRE DE UVP etapas 47 Eeer 50 ProCloud AG i Y procloud ProCloud A Click Backup User s Guide 8 1 How data are restored nennen nennen 50 8 1 1 ENS LORS MS ee E E 51 ANA A e iO a 52 oM ME dra M o4 O Lo 1 Delete extra TIIOS ucesesteexcses kd vx ERo VES gege GRIS RO tax Ea FER eg 55 S E FOW A ir 57 6 Pal Fo OU LIN 59 8 1 6 1 Delete backed up directories and files on backup server 59 8 2 How to Start arestore nennen nennen nnns 60 8 2 1 Restore using the ProCloudACB user interface ees 60 8 2 2 Restore using the web interface 0 nnenonnnnnnnnnnnnnnrnnnnrnrnnrnnrrrrrrrrnn 65 8 3 IP restriction for restore using the web interface nannaannnnnenneennn 69 9 un CIR COMED a 70 9 1 We COME CN radar 70 9 2 Forgotten password email 2 5 9 99999 9 4 180025002300 icoj dace 71 9 3 BACK DJOD CO Msi 73 9 4 Setting Change Report EE 17 9 5 Inactive User Reminder ocooccoccconccccnocnconconoconconnonoconcnnnononnnnanoanonnonanens 78 10 Web FEalUTES mdp 19 10 1 Request Fo
2. Enabled Original Directories and files with their computer respective file permissions are restored to the original computer Alternate Directories and files are restored computer to an alternate computer File permission may not be restore able depending on the alternate computer s operating system or user s setup ProCloud AG 38 Y procloud ProCloud A Click Backup User s Guide Disabled Original Directories and files are restored computer to the original computer Alternate Directories and files are restored computer to the original computer 6 3 2 6 Follow Link Follow Link defines whether to follow an NTFS junction point or NTFS symbolic link during backup Cy Advanced Settings Backup File Permissions Y Follow Link Enable Volume Shadow Copy Only for Microsoft Windows 2003 XP Vista amp 2008 Enable System Logout Backup Reminder Enable off line backup OK Cancel amp Follow Link Actionn J J Enabled Backup junction point or symbolic link as well as the directories and files that it links to even if the target data are not located under the backup source Disabled Backup junction point or symbolic link only The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability When the follow link option is enabled not only is the symb
3. Delete extra files v Follow Link Resolve Link OK Cancel ProCloud AG 57 Y procloud ProCloud A Click Backup User s Guide When the follow link option is enabled not only is the symbolic link or junction point restored but directories and files that the junction point links to will also be restored The following table summarizes the outcome when a restore is performed with different options Follow Link Restoreto Action Enabled Original Location Junction points are restored to the original location Follow Link option enabled for backup Target directories and files are restored to the original location Follow Link option disabled for backup Target directories and files are not restored Alternate Location Junction points are restored to the location specified Follow Link option enabled for backup Target directories and files are restored to the location specified Follow Link option disabled for backup Target directories and files are not restored Disabled Original Location Junction points are restored to the Original location No data is restored to the junction point s destination Alternate Location Junction points are restored to the location specified No data is restored to the junction point s destination ProCloud AG 58 Y procloud ProCloud A Click Backup User s Guide 8 1 5 1 Resolve Link Advanced Restore Options
4. 5 Enter the backup server hostname in the Backup Server field 6 Optional For machine that requires Internet connection through proxy select the Use proxy to access the backup server option and fill in the Proxy setting section 7 Press Next afterward 8 Optional If you do not have an backup user account you can register for a trial user account with the following steps Enter the Login Name and Password of your choice Note Minimum length of the password is 6 characters Enter your Email address in the textbox provided ProCloud AG 9 Y procloud ProCloud A Click Backup User s Guide Press the Submit button 9 If you have a backup user account already select Already a user and logon to the server with your existing login credentials 10 For first time login you will be guided to create a backup set Select the Backup Source for the backup set Configure a backup schedule for unattended backups Select an encryption setting for your backup set Accept the default encryption settings using the backup user account s password string as encrypting key if no change is necessary Important Even with the default encryption setting selected the encryption key is independent from a backup account s password Since encryption settings are set at a backup set s creation time even if the password is changed afterward the encryption key remain the same It is VERY IMPORTANT that the
5. GMT 08 00 BNT ES GMT 08 00 QST GMT 0 8 00 IRKST GMT 08 00 MYT GMT 08 00 PHT GMT 08 00 SGT GMT 068 00 BORT To update the contact information of the backup user account you can enter the corresponding information such as Name and Email in the corresponding field and press OK 5 5 About ProCloud A Click Backup Click on the About ProCloud A Click Backup button to view information of your backup application such as the application version and backup service provider s information like company name website email address and server hostname or IP address 5 6 Backup Log All backup activities are logged to a corresponding log files To review them click on the Backup Log button ProCloud AG 21 Mi procioud EI Backup Log Log Type D DN i DN D i DN DN D D DN DN i i i i i i 2011 03 01 11 36 13 e Start Windows XP winxp ACB6 3 0 0 Start creating Shadow Copy Set Shadow Copy Set successfully created Downloading server file list Downloading server file list Completed Reading backup source from hard disk Getting all files which have been moved Getting all files which have been moved Completed Reading backup source from hard disk Completed Total New Files 0 Total New Directory 0 Total Updated Files 0 Total Update File Permission 0 Total Deleted Files 0 Total Delete Directory 0 Total Moved Files 0 Deletin
6. O MSOCache Program Files Fie Folder E O Program Files Restore Fle Folder amp O Restore w JSezdivad Fie Folder gt lt In the image above where C is selected as the restore source and Original location is selected as the restore destination The restore process will attempt to synchronize the restore destination current C on the client machine with the restore source C that is backed up on the backup server Specifically the restore process will restore the Application Documents and Settings folders and the data within and then delete all other data on C to mirror the restore source and destination Prior to the data synchronization the backup application will prompt for confirmation Confirm Delete CiRestore DestinationiFile Are you sure you wantto delete this file folder Apply to all Yes Y No x Cancel amp When using the Delete extra files option please select the lowest possible child directories or files instead of the highest parent directories for synchronization To demonstrate assuming that you want to synchronize the restore destination e g C Application with the backed up C Application folder restore source select the Application folder instead of the C for restore ProCloud AG 56 Y procloud e ProCloud A Click Backup User s Guide O Restore e Showfiles as ofJob 2009 06 04 Latest O Show all files Filter Folders Name Size Date M
7. d User Information Login Name username Password Change 9 Save password CI Contact Mame Email C Time Zone GMT 08 00 CST OK Cancel amp Menu Item_ Description o o Change Click to access the change password dialog Checkbox to enable or disable password saving Name Input box for entering contact name of the backup user account Email Input box for entering contact email address of the backup user account Dropdown menu for time zone setting The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability You can change the backup user account s password by pressing the Change button to open the Change Password dialog Change Password wa Password Old Password New Password Confirm New Password OK Cancel amp Enter your Old Password e g existing password and New Password into the corresponding textbox and press OK ProCloud AG 20 Y procloud ProCloud A Click Backup User s Guide To change the backup user account s time zone setting select the corresponding time zone from the Time Zone drop down menu User Profile da User Informatian Login Name username Password eee Change Gu Save password EJ Contact Mame Email C Time Zone GMT 08 00 CST Ka GMT 08 00 CST
8. 99999999990 999 9 You can enable or disable this service for the hardware profiles listed below Service Enabled Hardware Profile Profile 1 Enable This will allow the backup application to access the network shared drive for backup ProCloud AG 37 Y procloud ProCloud A Click Backup User s Guide 6 3 6 Advanced Settings 6 3 1 6 Backup File Permissions Backup File Permissions defines whether to backup file permissions for directories and files selected as backup source 9 Advanced Settings v Backup File Permissions Follow Link Enable Volume Shadow Copy Enable System Logout Backup Reminder Enable off line backup OK Cancel El Backup File Permissions Enabled Backup the files selected as backup source with their file permission Disabled Backup the files selected as backup source without their file permission The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability Note that file permission may not be restore able depending on the restore destination e g on the same computer or on a different computer with different operating system or different user setup The following table summarizes the outcome when a restore is performed with different options and on different location Backup File Permissions Restore to_ Action
9. Items perpage 50 Page 1 1 Es Restore files to Original location Alternate location e _ Restore file permissions Search 4 Advanced Start Restore gt Cancel amp Menu Items Description Pattern Input box for entering the pattern of files that you would like to show Type Dropdown menu for selecting the type of pattern they includes contains exact starts with ends with Checkbox to enable or disable case sensitivity Apply Click to apply the filter settings The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability The Filter option is useful when you want to restore only files that follow a certain pattern For example Microsoft Words document file that ends with doc only ProCloud AG 53 Y procloud ProCloud A Click Backup User s Guide Enter the pattern doc into the Pattern textbox select type ends with from the Type dropdown menu and click Apply 8 1 2 1 Search Click on the Search button to open the filter menu Y Search Lookin Change Gu In Folder Size Date Modified Pattern Type contains Apply to Files and Directories v Search subfolders Match case Search 4 Items per page 450 sal Page OK Cancel amp Menu Items Description Look in Click on the Change button to browse to the search destinat
10. 320k 91 253 1545k 85 16k 87 0 20100523 18 45 2010 1130 09 12 2009 05 27 03 40 20101230 09 07 29101230 09 07 2009 08 27 03 40 201012721 1729 2009 0827 03 40 20101230 09 07 2010 08 22 14 35 Copied Files Zipped Size Last Modified MO fiss Sve DES CODEC ProCloud AGT Y procloud ProCloud A Click Backup User s Guide Key Login Name Backup Set The name of the backup set Backup Job The name of the backup job which is the start time of the backup job Job Status The overall status of the backup job Normally you should see Backup finished successfully in this field If you happen to get something else please consult the attached full report form more information Backup Time The time when the backup job ran Backup Logs All messages logged when running this backup job backup set backup set Update Files updated in your backup set backup set backup set location in your backup set New File List Full list of all backup files added to your backup set Updated File List Full list of all backup files updated in your backup set Updated File List your backup set Deleted File List Moved File List Copied File list Full list of all backup files copied to another location in your backup set ProCloud AG 76 User s Guide Y procloud ProCloud A Click Backup 9 4 Setting Change Report After you have updated your user profile or backup setting a setting change report
11. 3696 is a full featured client application used to backup e a data to the Ahsay OBS E E 565k 2009 05 27 03 40 391k 3056 ihsay A Click Backup AhsayACB is a lite trem gro client application for easy backup recowery of desktop ini t 036 files to from the Ahsay OBS asista QAhsay Replication Server MhsayRPS provides an offsite store for backed up data from Note This shows all files directories within a backup job of a backup set multiple Asay OBSS Files shown in light gray color are retained in the retention area To restore files directories please click the Restore button shown above To delete files directories please click the Delete button shown above D Differential delta file I Incremental delta file Size number The number in the round bracket is the file size of delta file and it is not available for full file 1 2 3 4 S amp i ES Contact us Edit INSTALL_F OLDER webapps ROOT 4 lib common js to customize your company logo and the names of softwares After that you can delete the content of RenameProcedure to remove this line Got SE SE Your Compar Logo RS 10 3 Review Backup Jobs In addition to reviewing your backup activities from the email report and from ProCloudACB you can also review any of your backup jobs by using the Report panel available on the web interface To review a backup job
12. Getting Started with AhsayACB 2010 12 23 78 91M 214 1M 64 781 4k 0 0 0 249k 2 78 91M 214 1M 64 781 i 2010 12 31 79 35M 214 81M 64 783 4k 0 0 0 446k 2 79 35M 214 81M 64 783 Key Features Average 126 3M 282 48M 56 840 32 82M 70 09M 54 85 1 01M 0 159 13M 352 57M 55 925 gt Unit Compressed Size Total No of Files Unit Compressed Size Uncompressed Size Ratio Total No of Files 5 System Management Key Data Area Total backup data stored in the data area Retention Area Total backup data stored in the retention area Old copies of updated or deleted backup files are retained here for the number of days specified by the retention policy of the backup set before they are removed from the system Edit IMSTA amp LL FOLDER webapps ROOT 1 lib Y common js to customize your company logo and the names of softwares After that you can delete the content of RenameProcedure to remove this line Uploaded Size Total data uploaded on a particular date Total Storage Data Area Retention Area The date that the following statistics are collected Data Area Total number and size of backup files stored in the data area on a particular date Total number and size of backup files stored in the retention area on a particular date Total number and size of backup files uploaded to the backup server on a particular date Total number and size of backup files store
13. Recycle Bin Keep deleted file s for 7 day s Keep deleted file s for Input box for entering the retention policy setting The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability To change the retention policy setting of a backup set input the required number of days or select the number of days available under the drop down menu 6 3 5 User Authentication for Windows For backup of network shared drive you need to specify a Windows domain account for the backup client application with sufficient permission to access the network location to allow the backup application to access the data for ProCloud AG 35 Y procloud ProCloud A Click Backup User s Guide backup by default the backup application services run as Local System which does not have permission for network resource El User Authentication for Windows Domain Domain UserName Username Password 6eee66 Menu Items Description Domain Input box for entering domain of the Windows domain account User Name Input box for entering username of the Windows domain account Password Input box for entering password of the Windows domain account The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider
14. ey Backup Time The time when the backup job ran Job Status The overall status of the backup job Normally you should see Backup finished successfully in this field If you happen to get something else please consult the attached full report for more information New Files Total number and size of backup files added to your backup set Updated Files Total number and size of backup files updated in your backup set Updated Access Total number and size of backup files with file permission ProCloud AG 73 Y procloud ProCloud A Click Backup User s Guide updated in your backup set backup set backup set location in your backup set Login Name Login Name Alias Language Contact E All files directories that will be backed up The total backup data stored in the data area Retention Area The total backup data stored in the retention area Old copies of updated or deleted backup files are retained in the retention area for the number of days as specified by the retention policy of the backup set before they are removed from the system Backup Quota Backup quota Remaining Remaining quota Quota The full backup report which contains a full listing of all files backed up by the backup job is attached to the backup job report email as a zip file You need to unzip it before you can read the full report ProCloud AG 74 ProCloud A Click Backup User s Guide M procloud Sample Report Full Backup Rep
15. 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 24 2011 03 09 10 54 24 2011 03 09 10 54 24 2011 03 09 10 54 24 2011 03 09 10 54 25 Page 1 1 Close A connection from the backup client application to the backup server is established 2 A Shadow Copy set of the backup source volume is created if available 3 Download the server file list from the backup server 4 Data of the backup source is compared with the server file list to compile the following file lists New file list ProCloud AG 46 Y procloud ProCloud A Click Backup User s Guide e Modified file list Deleted file list 5 Delta file is generated for modified file if necessary Note Only modified part of a file delta file is uploaded to the backup server reducing the time required to complete the backup job 6 Data are encrypted compressed and then uploaded onto the backup server 7 The Shadow Copy set of the backup source is removed if necessary 8 Backup is completed successful 7 2 How to start a backup A Please refer to the following steps for starting a backup 1 Login to the backup application s user interface Ahsay A Click Backup LI Ahsay A Click Backup 6 Ahsay A Click Backup 6 Ahsay A Click Backup Login Name username Password 636000099 Save password Login Name username Password 6006066 Save passw
16. ProCloud A Click Backup User s Guide Open the help dialog Stop running backup Click to stop a running backup job chosen from the sub menu Click to closes this system tray launcher application The availability of options listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability 9 2 Logon Dialog Double click on the application desktop icon or system tray icon to open the logon dialog or trial registration dialog For initial login the trial registration dialog will be displayed Trial Registration Language English Language English Lg Backup Server 2 User Information http se hostname Login Name Password W Proxy Setting Use proxy to access the backup server Confirm Password EJ Contact Email ALL fields are required Already a user Y Cancel E Next Cancel amp Menu Item Description Language Drop down menu for selecting language to start the backup application Backup Server Input box for entering hostname or IP address of the backup server http https Drop down menu for selecting http or https protocol when connecting to the backup server Proxy Setting Input area for entering proxy setting such as address port proxy username and password ProCloud AG 13 Y procloud ProCloud A Click Backup User s Guide Input box for entering trial backup user login name Input bo
17. Volume Shadow Copy please refer to following page from Microsoft for details http technet microsoft com en us library cc785914 WS 10 aspx 6 3 4 6 Enable System Logout Backup Reminder Enable System Logout Backup Reminder defines whether to enable the System Logout Backup Reminder feature ProCloud AG 42 User s Guide Y procloud ProCloud A Click Backup p Advanced Settings Backup File Permissions Follow Link Enable Yolume Shadow Copy Only for Microsoft Windows 2003 XP Vista amp 2008 Y Enable System Logout Backup Reminder Enable off line backup OK Cancel amp Enable System Logout Backup Reminder Action 1 Enabled Prompt for backup before logging out or shutting down Disabled Do not prompt for backup The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability When the System Logout Backup Reminder setting is enabled a pop up logout reminder menu will be prompted requesting for backup before the user logs out of the system or before shutting down Windows SY Ahsay A Click Backup Do you want to backup the Following BackupSet s 4 Click Backup Backup Set w Locking workstation fe Shutdown Computer Restart Computer Do not backup and close automatically in 8 sec Menu Items Description Click to perform a backup for the backup set before loggin
18. encryption key is written down and additional copies of the key are made and stored in safe places so that it is readily available when needed to restore data If you lose the encryption key the data is irretrievable Press the OK button to complete the configuration of backup set Scheduled backup will run automatically if you leave your computer on 11 To perform a backup immediately click Backup button on the left panel 12 Setup is now completed For further details of each step please refer to the following chapters ProCloud AG 10 Y procloud ProCloud A Click Backup User s Guide 4 Uninstalling ProCloudACB This chapter describes how to uninstall the backup client application 4 1 Uninstalling ProCloudACB on Windows platforms 1 On the Windows machine with ProCloudACB installed 2 Open Start menu select Control Panel and Add or Remove Programs 3 Select ProCloud A Click Backup from the list and press the Remove button 4 2 Uninstalling ProCloudACB on Mac OS X platforms 1 Onthe Mac OS X machine with ProCloudACB installed 2 Remove all program files by running the following command in terminal cd ProCloudACB HOME bin gt sudo uninstall sh 3 Remove all backup setting files by running the following command in terminal ProCloud AG 11 Y procloud ProCloud A Click Backup User s Guide 5 Using ProCloudACB This chapter describes the various features available in t
19. for further details and availability Enter the login credentials of a Windows domain account with sufficient permission to access the network shared drive to allow access for ProCloudACB Please also modify the Log On account of the backup application s scheduler service 1 Under Control Panel select Administrative Tools and Services 2 Right click on Online Backup Scheduler ProCloud A Click Backup ProCloud AG 36 Ml procloud e Services File Action View Help e m E 3 E Ge ProCloud A Click Backup User s Guide amp amp Services Local Mame amp amp Network Access Protection Agent Bs Network Connections Bs Network DDE Sy Network DDE DSDM Description Status Allows win Manages 0 Provides n Manages D Started Startup Tvpe Manual Manual Disabled Disabled Log On 4s Local System Local System Local System Local System Manual Manual Manual Manual Automatic Automatic Manual Automatic Manual Automatic Automatic Manual Manual Manual Manual Automatic ha cil Collects an Started Manages x Provides s Saves inst Be Network Location Awareness NLA amp amp Network Provisioning Service Ba NT LM Security Support Provider amp amp Office Source Engine Online Backup Scheduler Ahsay 4 Click Backup amp amp Online Backup Scheduler Ahsay Online Backup Man Es Performance Logs and Alerts Bs Plug and Play amp amp Portable Me
20. option is enabled Temporary Directory Input box for specifying the temporary directory used Recycle Bin Input box for retention policy configuration ProCloud AG 29 Y procloud ProCloud A Click Backup User s Guide User Authentication for Windows Input area for entering user authentication information Backup File Permission Checkbox to enable or disable backup of file permission Follow Link Checkbox to enable or disable the option of following link Enable Volume Shadow Copy Checkbox to enable or disable Volume Shadow Copy Enable System Logout Backup Reminder Checkbox to enable or disable system logout Backup reminder Enable off line backup Checkbox to enable or disable off line backup reminder The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability ProCloud AG 30 Y procloud ProCloud A Click Backup User s Guide 6 3 1 Continuous Data Protection Continuous Data Protection CDP is a feature providing backup for selective data whenever any change is made Depending on the option selected every version of a file is backed up close to real time To enable CDP click on the Enable Continuous Data Protection checkbox Backup Setting W Continuous Data Protection Y Enable Continuous Data Protection local disks only Backup file s selected by backup sources and fi
21. protect junction point such as the Documents and Settings junction on Windows 2008 server cannot be selected as backup source under the advanced backup source dialog e g there is no select able checkbox beside system protected junction point ProCloud AG 40 User s Guide Y procloud ProCloud A Click Backup Q Advanced Backup Source Folders Name Size Date Modified Computer de Recycle Bin 2 0 amp system C O BackupSet DO E Recycle Bin O de Boot O de Backupset CH Documents and Settings O Boot Le ExchangeSetupLogs a Documents and Settings Le PerfLogs O ExchangeSetupLogs i Program Files O de PerfLogs Program Files x86 O de Program Files ProgramData O L Program Files x86 Restore O de ProgramData System Yolume Information O de Restore Users O de System Volume Information Le Windows Users WindowslmageBackup O de Windows O windowslmageBackup E E t g H E E E g Items perpage 450 x Page 171 gt Backup Filter OK Cancel E To manually select system protected junction points for backup please select the parent directory of the junction point or contact your service provider for assistance 6 3 3 6 Enable Volume Shadow Copy Enable Volume Shadow Copy defines whether to enable Microsoft Volume Shadow Copy Service VSS for the backup set Ci Advanced Settings Backup File Permissions Follow Link Enable Volume Shadow Copy Only for Microsoft Windows
22. select the required backup job from the Backup Set and Backup Job drop down lists Download Ahsay A Click Backup Windows Mac OS O Ahsay Offsite Backup Server Switch to Ahsay Replication Server G Ahsay A Click Backup Backup Set Y CER tm 2010 12 31 8 10 23 we 6 Introduction Job Status Backup finished successfully Detai or E pr g E E Backup Time 2010 12 31 10 23 2010 12 31 10 23 CST Report avaliable O Ahsay Offsite Backup Server hsay0B is Backup Job Statistics a server application which offers online backup New Files 8 657k bytes Data Area 657k bytes 1 003k bytes services to its users Oe d EU Updated Files O 0 bytes Retention Area O bytes O bytes 9 Ahsay Online Backup Manager ShsayO BM Updated Access Permissions O 0 bytes Total Upload 657k bytes is a full featured client application used to backup Deleted Files O 0 bytes _II A eens data to the Ahsay OBS Ge ame a Backup Quota 50M bytes es zc Qhsay 4 Click Backup Mhsay4CB is a lite dr z mei GT N Palaos Quota 49 36M bytes client application for easy backup recovery of Spiss Files EE Unit Compressed Size Uncompressed Size files to from the Ahsay OBS Unit Number of files Total file size QAhsay Replication Server AhsayRPS provides an offsite store for backed up data from multiple Ahsay OBSS Getting Started with AhsayOBM Qi Getting Started with Ahs
23. the advanced backup source dialog manually 6 2 Backup Schedule Click on the Backup Schedule button at the application s main window to configure the backup schedule of a backup set A Backup Schedule defines the time time period allowed and frequency that backup job for an existing backup set should be run automatically Backup Schedule Y Run scheduled backup on this computer Backup on the following davis every week v Sunday Y Monday Y Tuesday v Wednesday w Thursday Friday Saturday M Time Start 21 00 lee stop on completion Full Backup OK Cancel amp Menu Items Descripti n ProCloud AG 27 Y procloud ProCloud A Click Backup User s Guide Run scheduled backup on this computer Checkbox to enable or disable the corresponding backup set to run on this computer Sunday to Saturday Checkbox to select the day s of a week to perform the backup job Time At To start backup job at a specific time Start Dropdown menu to select the start time of the backup job Stop Option to allow the backup job to run to completion or to stop the running backup job after a specified hour Time Periodically To start backup job at regular intervals of time The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability Only a weekly backup schedul
24. 1 Y procloud ProCloud A Click Backup User s Guide Generated at Fri Dec 31 10 24 04 GMT 06 00 2010 Full Backup Report Backup Job Summary Backup Job Statistics un Sar LEE Set 1293762195313 Backup Job 2010 12 31 10 23 Backup finished successfully 2010 12 31 10 23 2010 12 31 10 23 CST 8 657 4k 1 003 5k 4 Updated Files 0 D O 0 9 amp 3 New Files Permission Updated Unit No of files Total file zipped size Total file size ratio Backup Logs No Type Timestamp Backup Logs Info 2010 12 31 10 23 Start Windows 2003 qa mGx sql08 1d85 AhsayACB 6 2 2 0 Info 2010 12 31 10 23 Start creating Shadow Copy Set Info 2010 12 31 10 23 Shadow Copy Set successfully created Info 2010 12 31 10 23 Deleting Shadow Copy snapshot for volume Cu New Files Dirs Files Zipped Size Ratio CA 1 5k 0 0 C Documents and Settings 1 5k 0 0 C Documents and Settings qa administrator 1 5k 0 0 C Documents and Settings qa administratornMy Documents 1 5k 0 0 C Documents and Settings qa administratornMy Documents 1 9k 714 0 2010 12 30 09 12 admindata xml CiDocuments and Settings qa administrato hiy Documents 382 6k 565 1k 31 2009 05 27 03 40 afrikaan dic C Documents and Settings qa administratontty Documents 255 3k 437 6k 42 2009 05 27 03 40 arabic dic C Documents and Settings qa administratornMy Documents 1 6k 87 0 2010 06 22 14 55 desktop ini Updated
25. 2003 XP Vista amp 2008 Enable System Logout Backup Reminder Enable off line backup OK Cancel 3 Enable Volume Shadow Copy Action ProCloud AG 41 Y procloud ProCloud A Click Backup User s Guide Enabled Create a snapshot of the data to be backed up for exclusively opened file Disabled Do not create a snapshot of the data to be backed up for exclusively opened file Error message will be shown for files that are opened during the backup process The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability Enabling the Volume Shadow Copy option will allow backup of local files that are exclusively opened during the backup process e g Outlook PST file Some requirements of the Volume Shadow Copy option include Volume Shadow Copy can only be applied for local drive exclusively opened file on network shared drive cannot be backed up even with the Volume Shadow Copy option enabled Volume Shadow Copy is only available on Windows platforms released after Windows 2000 e g XP 2003 Vista etc The user using the backup application must have administrative privileges to access the Volume Shadow Copy service on a computer At least one of the partitions on the machine must be in NTFS format For more technical information on
26. 2011 0311 11 00 00 2 Show all files Filter Folders Name Date Modified E Backup Server O ue CH ae CH 9 0 5 Backup Source tems per page 50 x Page 171 Es Restore files to e Original location Alternate location e Restore file permissions Search 4 Advanced gt Start Restore gt Cancel amp 6 Expand the directories by selecting the button beside a folder 7 Make use of the other options such as Filter Search and Advanced option available more details can be found in the earlier sections of this guide 8 For restore to the original location on the client machine select the Original location radio button For restore to an alternate location select the Alternate location radio button and click Change to change the directory path which you would like to restore to 9 Click Start Restore to begin the restore process ProCloud AG 68 Y procloud ProCloud A Click Backup User s Guide Restore L Restore Progress Downloading restore file list Completed 0 Estimated Time Left O sec Downloaded 0 D file Elapsed Time O sec Transfer Rate hit s Cancel amp 8 3 IP restriction for restore using the web interface IP address restriction can be imposed on the backup server to restrict computer with un authorized IP address from restoring data using the web interface This can only be done by the administrator of the backup server Please consult you
27. 4 27M 400 63M 59 945 0 0 0 0 olo 164 27M 400 63M 59 945 Ahsay A Click Backup AhsayACB is a lite 2010 12 12 164 27M 400 63M 59 945 o o o0 0 olo 164 27M 400 63M 59 945 client application for easy backup recovery of files to 2010 12 13 164 27M 400 63M 59 945 o o o o o o 164 27M 400 63M 59 945 from the AhsayOBS 2010 12 14 164 27M 400 63M 59 945 o o oJ 0 olo 164 27M 400 63M 59 945 S 2010 12 15 73 97M 202 66M 64 593 107 85M 230 29M 54 354 17 54M 2 181 82M 432 95M 59 947 E 2010 12 16 75 08M 204 05M 64 595 107 85M 230 29M 54 354 1412M 2 182 93M 434 34M 58 949 Pforidas sop me Tac Dackedoup ON irea S 76 12M 205 75M 64 597 107 85M 230 29M 54 354 1 03M 2 183 96M 436 04M 58 951 multiple AhsayOBSs 2010 12 18 76 37M 206 22M 63 599 107 85M 230 29M 54 354 255k 2 184 21M 436 52M 58 953 2010 12 19 76 6M 206 63M 63 773 107 85M 230 29M 54 180 238k 2 184 45M 436 93M 58 953 s 2010 12 20 77 19M 210 27M 64 775 107 85M 230 29M 54 180 599k 2 185 04M 440 56M 58 955 Getting Started with AhsayOBM M 2010 12 21 77 63M 211 96M 64 777 107 85M 230 29M 54 180 453k 2 185 48M 442 25M 59 957 i 2010 12 22 78 67M 213 66M 64 779 4k o o o 1 04M 2 78 67M 213 66M 64 779 Q
28. Delete extra files v Follow Link vw Resolve Link OK Cancel amp Note that the resolve link option is only available when the restore destination is configured to Alternate location and Resolve Link must be used in conjunction with the Follow Link option When the resolve link option is enabled the junction point would be restored and directories and files that the junction point links to will also be restored The following table summarizes the outcome when a restore is performed with different options Resolve Link Action Enabled Junction points are restored to the alternate location specified with its target directories and files also restored to the location specified in their relative path Target of the junction is updated to the new relative path In other words junction now points to the new alternate location Disabled Junction points are restored to the alternate location specified with its target directories and files also restored to the location specified in their relative path Target of the junction is not updated to the new relative path In other words junction now points to the original location 8 1 6 1 Delete backed up directories and files on backup server Click on the Delete button to delete backed up data that reside on the backup server This option is useful for removing backed up directories or files on server that is no longer required Select the checkboxes beside the co
29. Files No Files Zipped Size Ratio Last Modified No files have been updated Permission Updated Files Zipped Size Ratio No Permissions have been updated Deleted Files Dirs Files Zipped Size Ratio Ho files have been deleted Moved Files Zipped Size Ratio No files have been moved Copied Files Zipped Size Ratio No files have been copied Key The login name of the user ProCloud AG 82 Y procloud ProCloud A Click Backup User s Guide Backup Set The name of the backup set Backup Job The name of the backup job which is the start time of the backup job Job Status The overall status of the backup job Backup Time The time when the backup job ran Backup Logs All messages logged when running this backup job backup set backup set Updated Files updated in your backup set backup set backup set location in your backup set New File List Full list of all backup files added to your backup set Updated File List Full list of all backup files updated in your backup set Updated File List your backup set Deleted File List Moved File List Copied File List Full list of all backup files copied to another location in your backup set 10 4 Review Storage Statistics You can review the amount of data you have stored on the backup server and uploaded to the backup server on each day by opening the Statistics panel available on the web interface To review your storage stati
30. Installation Guide AhsayOBM AhsayACB Windows Print System Requirement Requirement Operating System XP 2003 Vista 2008 7 Memory 128 Mbytes Disk Space 100 Mbytes Network Protocol TCP IP Http Https Additional Requirement O Windows XP 2003 Vista 2008 7 Please make sure you have logged onto Windows using an account with administrative privileges Download Download Ahsay Online Backup Manager full featured backup software for servers Windows Server SQL Server Exchange Server Oracle Lotus or MySQL Download Ahsay A Click Backup An easy to use backup software for desktops and notebooks only available for Windows XP Vista 2008 7 Get Started Started Download the setup file above and run it Follow the instructions on the installation wizard to complete installation When finished a new icon Ahsay OBM AhsayACB will be installed to the system tray near the clock automatically and Ahsay OBM AhsayACB will be launched automatically Coptional Enter the backup server name in the Address field and press the Next button Tf you are using a proxy server to access the internet please fill in the Proxy setting section and press the Next button Tf you don t have a backup account register a trial user by the following steps 2 Open a Windows command prompt with an administrative user account on the machine 3 Change to the directory containing the acb win ex
31. Mprocloud ProCloud A Click Backup v6 User s Guide ProCloud AG 16 February 2012 Y procloud ProCloud A Click Backup User s Guide ProCloud A Click Backup User s Guide Copyright Notice 2012 ProCloud AG All rights reserved The use and copying of this product is subject to a license agreement Any other use is prohibited No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without priori written consent of ProCloud AG Information in this manual is subject to change without notice and does not represent a commitment on the part of the vendor ProCloud AG does not warrant that this document is error free If you find any errors in this document please report to ProCloud AGd in writing This product includes software developed by the Apache Software Foundation http www apache org Trademarks ProCloud ProCloud Online Backup Suite ProCloud Offsite Backup Server ProCloud Online Backup Manager ProCloud A Click Backup ProCloud Replication Server ProCloud BackupBox Firmware ProCloud Universal Backup System ProCloud NAS Client Utility are trademarks of ProCloud Systems Corporation Limited Microsoft Windows Microsoft Exchange Server and Microsoft SQL Server are registered trademarks of Microsoft Corporation Sun Solaris Java and Java Runtime Environment are registered trademarks of Sun Microsystems Inc
32. None Key Login Name Alias Language Contact A A AS Keep deleted files for 7 day s ProCloud AG 78 User s Guide 10 Web Features Other than the features of ProCloudACB described in previous chapters the web interface of ProCloudOBS provides you access to some additional features that are not available in ProCloudACB This chapter describes each of these features in details Y procloud ProCloud A Click Backup 10 1 Request Forgotten Password If you have forgotten your password you can retrieve it by simply entering your login name or your registered email address on the Password Request form and press the Request button Your password will be sent to your registered email address automatically O rr 2 Switch to Ahsay Replication Server Introduction O beau Offsite Backup Server MhsayDBS is a server application which offers online backup services to its users 4 O thsay Online Backup Manager fhsayOBM is a full featured client application used to backup SS data to the AhsayOBs Ahsay 4 Click Backup MhsayACB is a lite S client application for easy backup recovery of files to from the Ahsay OBS QAhsay Replication Server AhsayRPS provides an offsite store for backed up data from wt P multiple Ahsay OBSS Getting Started with AhsayOBM B Getting Started with AhsayACB AhsayOBS gs Contact us Lj Login Name or Email Request Ho
33. Oracle 10g Oracle 11g are registered trademarks of Oracle Corporation Lotus Domino Notes are registered trademark of IBM Corporation Red Hat is registered trademark of Linus Toryalds Apple and Mac OS X are registered trademarks of Apple Computer Inc All other product names are registered trademarks of their respective owners Disclaimer ProCloud AGd will not have or accept any liability obligation or responsibility whatsoever for any loss destruction or damage including without limitation consequential loss destruction or damage however arising from or in respect of any use or misuse of reliance on this document By reading and following the instructions in this document you agree to accept unconditionally the terms of this Disclaimer and as they may be revised and or amended from time to time by ProCloud AGd without prior notice to you ProCloud AG Y procloud ProCloud A Click Backup User s Guide Revision History 30 March 2011 First revision of ProCloudACB user guide 5 July 2011 Updated 1 3 System Requirements 14 Feb 2012 Updated 2 4 Power options plan settings consideration ProCloud AG Y procloud ProCloud A Click Backup User s Guide Table of Contents MEC E 1 1 1 CONVENIO Sernac reta 1 1 2 Definitions Acronyms and Abbreviations 0 nnan0annennnnnnnnnnnnennenennnne 1 1 3 System Requirements EE 2 1 4 HINO IIE OPPETO OIM 2 2 Best Practices and Recommendations cooccccccocncococ
34. ackup No backup log found W mum Click to perform backup for an existing backup set Restore Click to access the restore menu for restoring backed up data Save Setting Click to save settings Quit Click to exit out of the backup application User Profile Click to access the user profile menu Backup Source Click to access the backup source menu Backup Schedule Click to access the backup schedule menu ProCloud AG 18 Y procloud ProCloud A Click Backup User s Guide Backup Setting Click to access the backup setting menu About ProCloud A Click Click to access the About ProCloud Backup A Click Backup dialog Language Drop down menu for selecting language to be displayed Backup Log Click to view previous backup log Restore Log Click to view previous restore log The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability A Click on the Backup button to perform a backup for an existing backup set ch Click on the Restore button to restore backed up data from the backup server to the client machine Other options will be discussed in the following chapters 5 4 User Profile To access the user profile dialog click on the User Profile button at the application s main window ProCloud AG 19 Y procloud ProCloud A Click Backup User s Guide User Profile
35. amp When the Delete extra files option is enabled the restore process will attempt to synchronize the selected restore source with the restore destination ProCloud AG 55 User s Guide Y procloud ProCloud A Click Backup SY Restore e Show files as ofJob 2011 0341 e Latest x O Show all files Filter Folders Name Size Date Modified gt d Backup Server Iv L3 Application oY S C1 v C Documents and Settings iv c3 Application t vi L3 Documents and Se Fie Edt view Favortes Tools Help ay Q QJ 2 Search Folders RH Address S CH v gt E Folders x Name Size Type A 3 EIN A LOAhsaypediaReport Ple Folder O AhsaypedaReport AnalogReport Fie Folder H i l gt O AnalogReport Application Fie Folder Memsperpage 50 E Oo Application autorun inf Fie Folder O autorun inf C Branding Fie Folder f Restore files to C3 Branding cop Test File Folder Original location CD COP Test Decrypt Fie Folder Original location Decrypt DELL Fie Folder Alternate location t o DELL deploy l File Folder E deploy Documents and Settings Fie Folder O Documents and Setting LJdosdew Fle Folder O dosdev drivers Fie Folder O drivers fies Fie Folder Search 4 Advanced E gt files CQgudes chm Fle Folder C3 guides chm 31386 Fie Folder C 1306 QLocaBacup Fle Folder O LocalBackup Ra ache Fie Folder
36. at the application s main window to configure the backup source of a backup set A Backup Source defines the files and directories to be included for backup There are two types of backup source Selected and Deselected Selected backup source defines files and directories that are to be included in a backup set Deselected backup source defines files and directories that are to be excluded from a backup set On the basic backup source selection dialog you can select directories that are commonly selected as backup source for backup Desktop folder My Documents folder Favorites folder Outlook and Outlook Express folder Backup Source Ahsay A Click Backup Backu O 4 Desktop O C3 My Documents O Le Favorites O Outlook O Outlook Express Advanced gt OK Cancel ProCloud AG 24 Y procloud ProCloud A Click Backup User s Guide Click on Advanced button to access the advanced backup source dialog to select other directories for backup C Advanced Backup Source Falders Name Date Modified 3 Y My Computer y My Computer H 0 ae OS C amp J My Network Places _ Se DATA D H O 2 DVDICD RW Drive E STI DVD Drive HJ e My Network Places Items per page 450 Page 2 Backup Filter OK Cancel ES The checkbox beside a root drives directory or file can be in one of the following mode Mode Description All directories and files under this directory wil
37. ayACB gm Contact us Edit IMSTALL FOLDER webapps ROOT lib A common js to customize your company logo and the names of softwares After that you can delete the content of RenameProcedure to remove this line Key Job Status The overall status of the backup job Normally you should see Backup finished successfully in this field If you happen to get something else please click the Detailed Report image on the page Backup Time The time when the backup job ran Se ProCloud AG 80 Y procloud ProCloud A Click Backup User s Guide set backup set Updated File updated in your backup set backup set Moved Files Total number and size of backup files relocated in your backup set Copied Files Total number and size of backup files copied to another location in your backup set The total backup data stored in the data area Retention Area The total backup data stored in the retention area Old copies of updated or deleted backup files are retained in the retention area for the number of days as specified by the retention policy of the backup set before they are removed from the system Total Upload Total number and size of backup files uploaded to the backup server Backup Quota Remaining Remaining Quota Quota You can open the Full Backup Report to review all information logged by a backup job by clicking the Detailed Report image on the Report panel Full Backup Report ProCloud AG 8
38. backed up by the backup job The backup summary report contains the following information Sample Report Online Backup Job Report Backup Time 20101 2 30 10 14 2010 1 2 30 10 14 Job Status Backup finished successfully New Files 15 1 31M Updated Files D 0 Updated Access Permissions Deleted Files 0 0 Moved Files 0 0 Copied Files 0 0 Unit Mo of files Total file size 010 A full listing of all backup files is available in the attached file FAOs 1 Why are you receiving this report You are receiving this report because you are registered as one ofthe contacts ofthis Online Backup account and this particular account has performed a backup job recently What if you have exceeded your quota If your retention area is not empty you can empty your retention area to free Up more space Please contactus for more information on how to increase your storage quota If further assistance is required please refer to the FAQs Generated at Thu Dec 30 16 57 01 GMT 08 00 20 User Setting Login Name acb user Alias Language English Contact ach_user your company c Backup Setting Backup Source C Documents and Settingsiqa administratandwh Documents Backup Statistics Data Area 13 1 27M 2 82M Retention Area 0 0 0 Backup Quota 210 Remaining Quota 1 022 7 3M Unit No affiles Total file zipped size Total fi siz A forgotten password email contains the following information
39. ched OK Cancel amp Apply to Click to browse to the directory that the filter applies to File name extension Textbox to enter the file name extension to include or exclude as backup source Click Add to add new file name extension or Remove to delete existing file name extension Filter Mode Include match Radio button to include all files matching the file name extension specified as backup source Exclude match Radio button to exclude all files matching the file name extension specified as backup ProCloud AG 26 Y procloud ProCloud A Click Backup User s Guide Click to apply filter Once applied the files matching the file name extension will be include or exclude as backup source automatically The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability Click on the 7 button and browse to the directory which the filter is intended for For example to automatically include all Words document files within the selected directory enter the file extension of Words document e g doc in the File name extension field and press Add Select Include matched as filter mode and then click on the OK button and all Words document files within the corresponding directory will be included as backup source automatically There is no need to select each Word document files within
40. covery test Consider performing routine recovery test to ensure your backup is setup and performed properly Performing recovery test can also help identify potential issues or gaps in your recovery plan For best result it is recommended that you keep the test as close as possible to a real situation Often times when a recovery test is to take place user will plan for the test e g reconfigure the test environments restoring certain data in advance For real recovery situation you will not get a chance to do that ProCloud AG 4 User s Guide 3 Installing ProCloudACB This chapter describes how to install the backup client application Y procloud ProCloud A Click Backup 3 1 Installing ProCloudACB on Windows platforms There are two installation methods available e Method 1 Use the Installation Wizard which guides you through the installation process e Method 2 Use the command line which is called Silent Mode Installation 3 1 1 Installing ProCloudACB 1 Download the ProCloudACB installer acb win exe from the ProCloudOBS web interface Select your Operating System Lo Installation Guide AhsayOBM AhsayACB Windows Print System Requirement Requirement e Operating System XP 2003 Vista 2008 7 e Memory 128 Mbytes e Disk Space 100 Mbytes e Network Protocol TCP IP Http Https e Additional Requirement O Windows XP 2003 Vista 2008 7 Please make sure you have logged onto W
41. ct your Operating System m Installation Guide AhsayOBM AhsayACB Mac OS X Print System Requirement Requirement Operating System Mac OS X v10 x Memory 128 Mbytes Disk Space 20 Mbytes Network Protocol TCP IP Http Https Additional Requirement O Apple Java2 Standard Edition 1 6 x or above must be installed already Download Download Ahsay Online Backup Manager full featured backup software for servers SQL Server Exchange Server Oracle Lotus or MySQL Download Ahsay A Click Backup An easy to use backup software for desktops and notebooks only available for Mac OS X v10 x Get Started Download the setup file above Expand the archive and run the installation wizard AhsayOBM AhsayACB within the archive Follow the instructions in the installation wizard to complete installation Restart your Mac Double click the desktop Ahsay OBM AhsayACB icon to start Coptional Enter the backup server name in the Address field and press the Next button If you are using a proxy server to access the internet please fill in the Proxy setting section and press the Next button If you don t have a backup account register a trial user by the following steps 2 Expand the archive and execute the ProCloudACB package 3 Follow the instructions provided by Installation Wizard to complete the installation 4 Launch the ProCloudACB user interface by double clicking on the desktop icon
42. d be sent for backup reminder The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability With the off line backup setting is enabled when the computer is connected online and the time between the last backup to the current time elapsed the Backup Interval a pop up off line backup confirmation menu will be prompted reminding the user to perform a backup ProCloud AG 44 Y procloud ProCloud A Click Backup User s Guide OU Off line backup confirmation Do you want to start the backup For 4 Click Backup Backup Set now Last Backup 2011 03 08 21 00 Menu Items Description o oo o o Yes Perform the backup job immediately 3 Do not perform the backup job The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability ProCloud AG 45 ProCloud A Click Backup User s Guide Mi procioud This chapter describes how to perform a backup job using the backup client application 7 1 How data are backed up O Backup Log Ty p D i D i i i D i i i D i D D i i D D D D D i DN i y D i D Start Windows XP winxp ACB 6 3 0 0 Start creating Shadow Copy Set Shadow Copy Set successfully created Downloadin
43. d under your backup account on particular date Retention Area ProCloud AG 84 Y procloud ProCloud A Click Backup User s Guide Appendix Appendix A Supported Languages Language Code Ca CS en eu fi fr hu IS it IW ja ko t nl no ro ru sl SV tr bg Bulgari 0 o Catalan o O G Cre da amis de German 3 24 O el Gree 29 en PESA o O el Spams eu Basque J O fi Finish o O fr rec hu Hungarian 2 24 u e 0 is Icelandic OO it tai iw Heften Kko Korea nl jDuth no jNorwegan gt O po Polis ro Romanian 294 ru ET sl Slovenian J 24 o sv 1 Swedish tr Turkish Chinese Traditional ProCloud AG 85
44. dia Serial Number Service Es Print Spooler S Protected Storage Es O05 RSVP Ba Remote Access Auto Connection Manager Ba Remote Access Connection Manager Ba Remote Desktop Help Session Manager S Remote Procedure Call RPC Ba namaka Meara wa ez ll ZDDeCH anak Extended A Standard Local System Local System Local System Local System Local System Local System Network S Local System Local System Local System Local System Local System Local System Local System Local System Network 5 hielo c Started Started Started Restart Started All Tasks Started Refresh Properties Started Started Select Properties and the Log On tab Select This account and enter the login credentials of a Windows domain account with sufficient permission to access the network shared drive Services View Help e mera 2 amp amp Services Local File Action General Log On Recovery Dependencies Log on as Log On 4s Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Network 5 Local System Local System Local System Local System Local System Local System Local System Local System Network 5 Blabrrimwlo c Local System account Allow service to interact with desktop This account Username Browse Password 6000000000 00000 Confirm password
45. e can be configured in the backup schedule setting dialog When the Stop after number hour s option is enabled the corresponding scheduled backup job will be allowed to run until the specified hour e g 8 hours is reached 6 3 Backup Setting o Click on the Backup Setting button at the applications main window to configure the backup settings of a backup set ProCloud AG 28 User s Guide Y procloud ProCloud A Click Backup Backup Setting ll Continuous Data Protection v Enable Continuous Data Protection local disks only e Backup file s selected by backup sources and filters Backup all files v Do not backup files defined as system files Ba Encryption Encrypting key v Mask encrypting key H Temporary Directory for storing backup files C Documents and Settingsl4dministrator Change Go G gt Recycle Bin Keep deleted file s for 7 day s User Authentication for Windows Domain Domain UserName Username Password 00000 o Advanced Settings Y Backup File Permissions Follow Link Y Enable Volume Shadow Copy Only for Microsoft Windows 2003 XP Vista amp 2008 Enable System Logout Backup Reminder Enable offline backup OK Cancel amp Menu Items Description Enable CDP Checkbox to enable or disable Continuous Data Protection Encryption key Text box displaying the encryption key for the corresponding backup set Note Encryption is masked when the Mask encrypting key
46. e file Type in acb win exe and the appropriate switches for example acb win exe VERYSILENT LANG en TASKS Everyone Syntax acb win exe SILENT VERYSILENT LANG xx I ZTASRSUOpEPIOS J SILENT Install the backup application showing the installation process Install the backup application hiding the ProCloud AG 6 Y procloud ProCloud A Click Backup User s Guide installation process LANG XX Install the backup application in the language Selected TASES OPLIOn Install the backup application available to all users or one user only e g me only XX Abbreviations of the language to install the backup application in e g en it fr Press Enter Configuring ProCloudACB Launch the ProCloudACB user interface by double clicking on the desktop icon Enter the backup server hostname in the Backup Server field Optional For machine that requires Internet connection through proxy select the Use proxy to access the backup server option and fill in the Proxy setting setting Press the Next button afterward Optional If you do not have a backup user account you can register for a trial user account with the following steps Enter the Login Name and Password of your choice Enter your Email address in the textbox provided Press the Submit button If you already have a backup user account select Already a user and logon to the server with your ex
47. e temp files click on the Change button The temporary directory configured can be a local drive as well as a network drive ProCloud AG 34 Y procloud ProCloud A Click Backup User s Guide For network shared drive configuration specify the UNC path e g Server name share to the network location and enter the login credentials of a Windows account with sufficient permission to access the network drive in the User Authentication for Windows field Please ensure that there is sufficient disk space on the partition which contains the ProCloudACB user profile folder 6 3 4 Retention Policy Retention policy defines the time period which files are kept in the retention area before they are automatically removed from the backup server When a backup job is performed if it is determined that a file was deleted or modified on your computer the backup server will place these corresponding deleted or pre modified file already on the backup server into the retention area Retention policy will only affect retained files for example files that have already been deleted or updated from your computer For those files that have not been updated on your computer they will be kept in the current area on the backup server and they will not be affected by the setting of retention policy These backup copies of unchanged files will stay on the backup server until the original files are removed or modified from your computer gt
48. ey Y Mask encrypting key Menu Items Description Encryption key Text box displaying the encryption key for the corresponding backup set Mask encryption key Checkbox to enable or disable masking of the encrypting key The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability Encryption settings are set at a backup set s creation time and cannot be modified afterward It is not possible to modify encrypting key afterward New Backup Set Wizard ma Encryption Do not use encryption Default Encrypting key Confirm Encrypting Key 4 Previous OK Menu Items Description o Z o Z o O O Do not use encryption Checkbox to disable encryption not recommended Default Radio button to select using default encrypting key Encrypting key Input box for entering your choice of encrypting key ProCloud AG 33 Y procloud ProCloud A Click Backup User s Guide The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability By selecting the Default encryption setting you will be using the backup user account s password string as the encrypting key for this backup set Important Even with the default encryption setting selected the encry
49. g Shadow Copy snapshot for volume CY Backup Completed Successfully Logs perpage 450 w Menu Item please check with your service provider for further details and availability User s Show All ProCloud A Click Backup Guide Time 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 2011 03 01 11 36 13 11 36 13 11 36 15 11 36 17 11 36 17 11 36 18 11 36 18 11 36 18 11 36 18 11 36 19 11 36 19 11 36 19 11 36 19 11 36 19 11 36 19 11 36 19 11 36 19 11 36 21 Page 1 1 Drop down menu to filter display of only Information Warning Error or all log entries Close Drop down menu for selecting which log to review in YYYY MM DD hh mm ss format Drop down menu for selecting the number of log entries to Logs per page display per page Drop down menu to switch the page number The availability of features listed above may be service provider dependent If a feature is not available 5 7 Restore Logs Similar to backup all restore activities are also logged to a corresponding log files To review them click on the Restore Log button ProCloud AG 22 Y procloud ProCloud A Click Backup User s Guide Q Restore Log Log 2011 03 01 11 59 49 show All Type Time p Start windows XP winxp ACB 6 3 0 0 2011 03 01 11 59 49 P Do
50. g out or shutting down Click to proceed to logout or shutdown directly Locking workstation Checkbox to lock the corresponding machine when the backup is being performed Shutdown Computer Radio button to shutdown computer after the backup ProCloud AG 43 Y procloud ProCloud A Click Backup User s Guide Restart Computer Radio button to restart computer after the backup job is completed The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability 6 3 5 6 Enable off line backup Enable off line backup defines whether to enable the off line backup feature The off line backup feature is designed for notebook users who may be off line most of the time and cannot rely on backup scheduled for regular backup of their data Cy Advanced Settings Backup File Permissions Follow Link Enable Volume Shadow Copy Only for Microsoft Windows 2003 XP Vista amp 2008 Enable System Logout Backup Reminder Y Enable off line backup Backup Interval Is day s 0 e hourfs Email Notification 7 day s OK Cancel amp Enable off line backup Enabled Prompt for backup if the time between the last backup to the current time exceeded the Backup Interval Disabled Do not prompt for backup Backup Interval Time interval between each backup job Email Notification Time interval when email woul
51. g server file list Reading backup source from hard disk Downloading server file list Completed Reading backup source from hard disk Completed Getting all files which have been added Getting all files which have been added Completed Getting all files which have been updated Getting all files which have been updated Completed Getting all files which have been deleted Getting all files which have been deleted Completed Getting all files which have been moved Getting all files which have been moved Completed Total New Files 1 Total New Directory 0 Total Updated Files 1 Total Deleted Files 1 Total Delete Directory 0 Total Moved Files 0 Total Update File Permission 0 Estimate quota space required on server 1k 1 3 Uploading New File 10096 of CiBackup SourcetFile 1 2 3 Uploading Updated File 100 of C Backup SourcelFile 2 3 3 Deleting C Backup SourcelFile 3 Deleting Shadow Copy snapshot for volume CY Backup Completed Successfully Logs perpage 450 Stages of a backup job are outlined below 1 Show All Time 2011 03 09 10 54 19 2011 03 09 10 54 19 2011 03 09 10 54 22 2011 03 09 10 54 22 2011 03 09 10 54 22 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09 10 54 23 2011 03 09
52. he backup client application 5 1 System Tray Launcher Windows Only After a successful installation of ProCloudACB a system tray icon will be installed and displayed under the Windows system tray area Open Ahsay 4 Click Backup Backup Set Backup gt Backup and Logoff Backup and Restart Backup and Shutdown gt Backup and Standby gt Help Right clicking on the ProCloudACB system tray icon will display a menu providing the following functions Menu Item Description O Z o O Open Click to open ProCloudACB s logon dialog Backup Click to perform backup for a specific backup set in silent background mode Backup and Logoff Click to perform backup for a specific backup set in silent background mode and logoff from Windows when the job is completed Backup and Restart Click to perform backup for a specific backup set in silent background mode and restart Windows when the job is completed Backup and Shutdown Click to perform backup for a specific backup set in silent background mode and shutdown Windows when the job is completed Backup and Standby Click to perform backup for a specific backup set in silent background mode and enter the Standby mode of Windows when the job is completed Backup and Hibernate Click to perform backup for a specific backup set in silent background mode and enter the Hibernate mode of Windows when the job is completed ProCloud AG 12 Y procloud
53. iles selected as backup source select the Backup file s selected by backup sources and filters option To configure CDP for backup of all local drive s all files that are updated after CDP is enabled select the Backup all files option Some advantages of using CDP include 1 It prevents loss of data as the modified contents of the files are backed up automatically in close to real time 2 Frequently modified data is backed up in almost real time Thus you can accurately restore an earlier version created on the same day Although CDP can be a helpful feature the protection offered by CDP is often heralded without consideration of the disadvantages that it can present Specifically the continuous CPU memory and bandwidth usage can adversely affect the corresponding machine s performance Also note that CDP is not a replacement for the traditional schedule backup feature but works along with the scheduled backup to provide timely protection for your data CDP will automatically be stopped when a manual or scheduled backup is started and will resume when the job is completed Note It is not possible to run multiple CDP backup sets on the same machine with different backup user accounts ProCloud AG 32 Y procloud ProCloud A Click Backup User s Guide 6 3 2 Encryption Before files are uploaded to the backup server they are first compressed and encrypted with a key of your choice Ba Encryption Encrypting k
54. indows using an account with administrative privileges Download Download Ahsay Online Backup Manager A full featured backup software for servers Windows Server SQL Server Exchange Server Oracle Lotus or MySQL Download Ahsay A Click Backup An easy to use backup software for desktops and notebooks only available for Windows XP Vista 2008 7 Get Started Download the setup file above and run it Follow the instructions on the installation wizard to complete installation When finished a new icon AhsayOBM AhsayACB will be installed to the system tray near the clock automatically and Ahsay OBM AhsayACB will be launched automatically Coptional Enter the backup server name in the Address field and press the Next button If you are using a proxy server to access the internet please fill in the Proxy setting section and press the Mext button If you don t have a backup account register a trial user by the following steps 2 Follow the instructions provided by Installation Wizard to complete the installation 3 When completed a system tray icon for ProCloudACB will be installed and ProCloudACB will be launched automatically ProCloud AG 5 User s Guide Y procloud ProCloud A Click Backup 3 1 2 Installing ProCloudACB using the command line silent mode 1 Download the ProCloudACB installer acb win exe from the ProCloudOBS web interface Select your Operating System Lo
55. ing key Enter the correct encrypting key and click OK to proceed ProCloud AG 16 Y procloud A ProCloud A Click Backup User s Guide Alternatively if the encrypting key is lost press Cancel to proceed without encryption e g for all backup job performed afterward This would allow data backed up in the future to be restore able as they are no longer encrypted but existing data that are already encrypted by the lost encrypting key would not be restore able C Ahsay A Click Backup O AhsayACB Language English 3 Save Setting Sy Quit Summary username Backu p Quota Usage Used 45 02k 506 0 Data 0 OU file Recycle Bin 45 02k 30 files Restore Confirm No Encryption Backup Log 7 Restore Log L Backup will be done without encryption continue 9 Yes No In case of encrypting key lost it is strongly recommended that a new backup set be created to ensure that data backed up in the future is encrypted and restore able 5 3 ProCloudACB Main Window The main window will be displayed after a successful login ProCloud AG 17 Y procloud ProCloud A Click Backup User s Guide C Ahsay A Click Backup GI AhsayACB Language English 3 Save Setting Quit Summary username Backup Quota Usage Used 0 506 0 Data 0 0 file Recycle Bin 0 0 file Restore li Statistics Total Backup 0 0 file Backup Log J Total Restore O 0 file Restore Log O it Last B
56. ion Pattern Input box for entering the pattern of files that you would like to search for Type Dropdown menu for selecting the type of pattern they includes contains exact starts with ends with ProcloudAG A Y procloud ProCloud A Click Backup User s Guide Dropdown menu for selecting if the search is applied to Files and Directories Files only Directories Search subfolders Click to enable or disable search on the subfolders of the selected Look in directory Checkbox to enable or disable case sensitivity Click to begin the search Click to stop the search process The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability The Search option can be used to locate a directory or file within a backup set with large amount of data When the search is completed user can select the data for restore in the search menu For restore that follow a certain pattern for example Microsoft Words document file that ends with doc only Enter the pattern doc into the Pattern textbox select type ends with from the Type dropdown menu and click Apply 8 1 3 1 Delete extra files Click on the Advanced button select the Delete extra files checkbox to enable the delete extra file option Advanced Restore Options v Delete extra files Follow Link OK Cancel
57. isting login credentials For first time login you will be guided to create a backup set Select the Backup Source for the backup set Configure a backup schedule for unattended backups ProCloud AG 7 Y procloud ProCloud A Click Backup User s Guide Select an encryption setting for your backup set Accept the default encryption settings using the backup user account s password string as encrypting key if no change is necessary Important Even with the default encryption setting selected the encryption key is independent from a backup account s password Since encryption settings are set at a backup set s creation time even if the password is changed afterward the encryption key remain the same It is VERY IMPORTANT that the encryption key is written down and additional copies of the key are made and stored in safe places so that it is readily available when needed to restore data If you lose the encryption key the data is irretrievable Press the OK button to complete the configuration of backup set Scheduled backup will run automatically if you leave your computer on 8 To perform a backup immediately click Backup button on the left panel 9 Setup is now completed ProCloud AG 8 User s Guide Y procloud ProCloud A Click Backup 3 2 Installing ProCloudACB on Mac OS X platforms 1 Download the ProCloudACB installer acb mac zip from the from the ProCloudOBS web interface Sele
58. kup Login Name username Password 900000000 Save password Q Forgot your password OK Cancel Options Ahsay A Click Backup Q Ahsay A Click Backup Login Name username Password 90000000 Save password Q Forgot your password 43 Language English Lg Backup Server http hostname Ws Proxy Setting Use proxy to access the backup server e Proxy SOck OK Cancel Options 2 Click on the Restore button on the backup application s main window to open the Restore Menu ProCloud AG 61 Mi procioud C Ahsay A Click Backup GI AhsayACB Language English Summary username Backup 5 Quota Usage Used 07 506 096 Data D file Recycle Bin O 0 file Restore di Statistics Total Backup O D file Total Restore O D file if Last Backup No backup log found ProCloud A Click Backup User s Guide y Save Setting Quit Backup Log J Restore Log L 3 Select the Show files as of Job to display files available as of a particular backup job For example to display the files available for restore since the backup job performed on 11 00am Mar 11th 2011 Select Show files as of Job 2011 03 11 and 11 00 00 Select the Show all files to display all files available for restore ProCloud AG 62 Y procloud ProCloud A Click Backup User s Guide e Show files as ofJob 2011 0311 11 00 00 2 Show all files Filter Folder
59. l be backed up All directories and files under this directory except those explicitly excluded will be backed up Directories and files selected to this directory in the future will be backed up as well Only the checked directories and files under this directory will be backed up Directories and files selected to this directory in the future will not be backed up No directory or file under this directory will be backed up Note For installation on Windows platforms hidden directories and files will be displayed only if the Hide protected operating files setting of Windows Explorer is disabled ProCloud AG 25 Y procloud ProCloud A Click Backup User s Guide By selecting a parent directory as backup source all child directories and files including any hidden directories or files would be backup as well To avoid backing up hidden directories such as the Recycle Bin folder please select the corresponding directories or files required as backup source directly instead of selecting the parent directory or root drive letter 6 1 1 Backup Filter Backup Filter is a set of user defined criteria to include or exclude directories and files as backup source of a backup set Click on the Backup Filter button at the advanced backup source dialog to configure the backup filter of a backup set Backup Filter Apply to CiBackup Source File name extension doc gt Filter Mode include matched Exclude mat
60. lters Backup all files v Do not backup files defined as system files Menu Items Description Enable Continuous Data Protection Checkbox to enable or disable CDP Note CDP will only backup directories and files on local drive but not on floppy drive removable drive or network drive Backup file s selected by backup Radio button to select if CDP will only sources and filters backup modified directories or files selected as backup source Backup all files Radio button to select if CDP will back up all modified directories or files on all local drive Do not backup files defined as system When this option is enabled CDP will files automatically exclude the following files from its backup C hiberfil sys C Pagefile sys C Program Files C RECYCLER C System Volume Information C Windows App_Data Avg7 App_Data Avg8 App_Data Kaspersky Lab App_Data McAfee App_Data McAfee com App_Data Microsoft App_Data Sophos ProCloud AG 31 Y procloud ProCloud A Click Backup User s Guide 4App Data NSymantec tmp Application Data Macromedia Application Data Mozilla Local Settings Application Data Microsoft ntuser dat The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability To configure CDP for backup of the directories and f
61. mail If the password reminder Contact username csmail2010 local was not requested by an authorized user please i contact us immediately What should you do after reading this email Your current password is shown under the user setting You are suggested to change your password to a more easily remembered password and delete this email to avoid any third party gaining your password ProCloud AG T1 Y procloud ProCloud A Click Backup User s Guide A forgotten password email contains the following information User Setting User setting information including Login Name Login name of the backup user account Password Password in hashed format of the backup user account Alias Alias of the backup user account Language Preferred language for all email reports sent to the backup user account Contact Contact email address of the backup user account The hashed password can be used for login to the web console or the backup application user interface After logging into the backup application the user will be prompted to reset the password Reset Password Sa Password New Password Confirm New Password ProCloud AG 72 Mi procioud 9 3 Backup Job Report ProCloud A Click Backup User s Guide For each backup job that you have run a backup job report will be sent to you by email This report contains a summary for the backup job that was run and a full listing of all files being
62. n Click to open the Search option Advanced Click to open advanced option Delete extra files Click to synchronize the selected restore source with the restore destination during the restore process Follow Link Click to restore link destination s data The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability Select the Show files as of Job to display files available as of a particular backup job For example to display the files available for restore since the backup job performed on 11 00am Mar 11th 2011 Select Show files as of Job 2011 03 11 and 11 00 00 Alternatively select the Show all files to display all files available for restore For restore to the original location on the client machine select the Original location radio button For restore to an alternate location select the Alternate location radio button and click Change to change the directory path which you would like to restore to 8 1 1 1 Filter Click on the Filter button to expand the filter option ProCloud AG 52 Y procloud ProCloud A Click Backup User s Guide Restore Show files as of Job 2011 03 09 Latest Show all files Filter Filter Pattern doc Type ends with e _ Match case Apply v Folders Name Size Date Modified m d Backup Server 3 e Ci H Backup Source
63. o not attempt to login with an incorrect password as a backup user account will be locked after 3 bad password attempts Backup job cannot be run for backup user account with status as locked Please contact your service provider to unlock your account if it is locked ProCloud AG 15 Y procloud ProCloud A Click Backup User s Guide Configure which language to start the backup application in by select the language of your choice under the Language drop down menu For the list of supported languages please refer to Appendix A To enable Proxy setting select the Use proxy to access the backup server checkbox button and enter the corresponding proxy information For Sock proxy both v4 and v5 without user authentication are supported Press OK to login when all configurations are entered For initial login of existing backup user on new computer you will be prompted for the encrypting key of all existing backup set C Ahsay A Click Backup O AhsayACB Language English 3 Gave Setting Quit Summary username Backu P Quota Usage Used 45 02k 506 0 0 D file Restore 45 02k 30 files Encrypting Key Request Ba Encrypting key Backup Log j Enter Correct Encrypting Key Restore Log v Cancel amp Menu Item Description 1 1 11 Enter Correct Encrypting Key Input box for entering encrypting key of existing backup set Click to confirm on encrypting key Click to proceed without using encrypt
64. oCloud A Click Backup User s Guide 8 1 1 Restore Menu Y Restore Show files as ofJob 2011 03111 Latest Shaw all files Filter Folders Name Size Date Modified 3 H Backup Server O amp C 3 e 01 Backup Source Delete LJ Items per page 450 bil Page 17 1 Es Restore files to e Original location Alternate lacation d Restore file permissions Search 4 Advanced Start Restore gt Cancel amp Menu Items Description O Show files as of Job Radio button to display files available for restore as of which backup job YYYY MM DD Dropdown menu to select the date of a backup job used with the Show files as of Job option hh mm ss Dropdown menu to select the time of a backup job used with the Show files as of Job option Show all files Radio button to display all files available for restore Click to open the filter option Delete Click to delete the selected file from the backup server Important Files will no longer be available for restore after they are deleted from the backup server Original location Restore directories and files to their original location ProCloud AG 51 Y procloud ProCloud A Click Backup User s Guide Alternate location Restore directories and files to an alternate location specified Click to change the directory path of the restore destination Restore file permissions Checkbox to enable or disable restore of file permissio
65. odified 3 B Backup Server ki 2 Programi S E ue c1 ki E Program mr A C3 Application 2 E Program amp C O Documents and Sel 4 Yes doc 11 KB 2009 03 13 09 32 50 ki 4 Yes2 doc 11 KB 2009 03 13 09 33 15 2 C Application Fie Edt View Favorkes Tools Help gt Qe ks Ki JD sen IC za RO Address O C Application kl Go Folders B se os c O AhsaypedaReport AnslogReport 9 Application log E Program Program2 3 Programs Programs CJ C Gi C Programs CJ CJ 5 Page 1 1 Programl Ki o ange Program C Restore file permissions Start Restore gt Cancel D autorun inf Programs Branding 3 COP Test MY C Application Fie Edt View Favortes Tools Help Q x T Q 27 Pp Search ES Folders DOE Address C C Application Folders x B ue OS C A O log O AhsaypediaReport E 73 AnalogReport O Application O Program log Programi L3 Program2 O Program2 3 Program3 autorun inf E O Brandng E e CDP Test Programs OH Decrypt C DELL E A ves C3 deploy 2 Microsoft Word Document L3 Documents and Setting ke Oo dosdev e TIAM O drivers 33 Microsoft Word Document E O files 11 K6 C3 quides_chen 8 1 4 1 Follow Link Click on the Advanced button select the Follow Link checkbox to enable the follow link option Advanced Restore Options
66. olic link or junction point backed up but directories and files that the junction point links to will also be backed up Restore outcome would be different with the different setting used during backup and during restore e g there is a follow link option for backup and a follow link option in the restore menu The following table summarizes the outcome when a restore is performed with different options Follow Link Restoreto Action ProCloud AG 39 Y procloud ProCloud A Click Backup User s Guide Enabled Original Location Junction points are restored to the original location Restore follow link option enabled Target directories and files are restored to the original location Restore follow link option disabled Target directories and files are not restored Alternate Location Junction points are restored to the location specified Restore follow link option enabled Target directories and files are restored to the location specified Restore follow link option disabled Target directories and files are not restored Disabled Original Location Junction points are restored to the original location No data is restored to the junction point s destination Alternate Location Junction points are restored to the location specified No data is restored to the junction point s destination To enable the Follow Link option select the checkbox beside the follow link option Note that system
67. oncconcncnnanonanonnncnnonanoncnnnnonons 3 2 1 Storage size for the ProCloudACB user profile folder 3 2 2 EnC UON A A e 3 2 3 BACKUP SCNE GUC E 3 2 4 Power options plan settings consideration 4 2 9 Recovery plan and routine recovery Test 4 3 installing TPO C1 OU NG m 5 3 1 Installing ProCloudACB on Windows platformS onnanennenonnennnnnennnnn 5 3 1 1 IC lieb eg e Le ie cC E 5 3 1 2 Installing ProCloudACB using the command line silent mode 6 91 9 C nigu ring PIOCIOUGA GD EE T 3 2 Installing ProCloudACB on Mac OS X platforms 9 4 Uninstalling ro ougACH 11 4 1 Uninstalling ProCloudACB on Windows platforms 11 4 2 Uninstalling ProCloudACB on Mac OS X platforms 11 2 EELER 12 5 1 System Tray Launcher Windows Only ooccoocccccccccncccnconccccnicncnnnno 12 9 2 LOJON DIAO WE 13 5 3 ProCloudACB Main Wumdow 17 5 4 de e PR io OO E A 19 5 5 About ProCloud A Click Backup 21 5 6 DICK OO EE 21 5 7 PRES HONS 0 ee 22 Gonigure Backup Sele ET TETTE MEME 24 6 1 BAG KUO SOUTO rl 24 6 1 1 BAKOD FINO ee 26 6 2 BACKUP SENS ON E 2 6 3 BACKUP SON essa peon 28 6 3 1 Continuous Data Protection ooccoccccccccocncccncconoconononononncnnnnnannnonononos 31 6 3 2 ENC DUO esti oras 33 699 Temporary RI Ce e EE 34 6 3 4 aiczalenueln
68. ord Q Forgot your password Q Forgot your password OK Cancel amp Options y Language English Lg Backup Server http hostname Va Proxy Setting Use proxy to access the backup server OK Cancel 3 Options ProCloud AG 47 Ld ProCloud A Click Backup 2 Click on the Backup button on the backup application s main window to perform a backup manually C Ahsay A Click Backup O AhsayACB Language English 3 Save Setting Sy Quit summary username Backup Quota Usage Used 0 506 0 Data O D file Recycle Bin O 0 file Restore dr Statistics Total Backup O 0 file Backup Log O Total Restore O D file Restore Log O if Last Backup No backup log found 3 For scheduled backup a backup job would be automatically performed at the scheduled time specified Backup Schedule vw Run scheduled backup on this computer Backup on the following day s every week wi Sunday v Monday Y Tuesday Y Wednesday jw Thursday Friday Saturday 1 Time Start 21 gm 00 leg Stop e on completion Full Backup Ww OK Cancel ProCloud AG 48 Y procloud ProCloud A Click Backup User s Guide Note Scheduled backup job may be missed if the client computer is switched off in hibernated standby mode Please ensure that the computer is not in the mode stated above at the scheduled backup time ProCloud AG 49 Y procloud ProCloud A Click Backup User s Guide This chap
69. ormat of the newly created backup user account Language Preferred language for all email reports sent to the newly created backup user account Contact Contact email address of the newly created backup user account Backup Quota Backup quota assigned for the newly created backup user account The availability of report listed above may be service provider dependent If a report is not available please check with your service provider for further details and availability 9 2 Forgotten password email A backup account user can retrieve his her password by requesting for a forgotten password email which is sent to the contact email address of a backup user account User can request for a forgotten password email by clicking on the Forgot your password button on the backup application s login dialog or the Forgotten your password button on the web console login page Sample Report Forgotten Password Request gt username Backup Manager Administrator csmail2010_local Sent Saturday August 27 2011 6 47 PM To support Request for forgotten password Generated at Sat Aug 27 18 47 51 HKT 2011 FAQs User Setting 1 Why are you receiving this report Login Name username When a user visits the forgot password page and Password 40rcOUm6Wau VuBX8g 1Pg requests the password for this backup account all Alias registered contacts for this account will receive a Language English password reminder e
70. ort Generated at Thu Dec 30 16 57 01 GMT 08 00 2010 Backup Job Summary ASS 10529 Backup Job Statistics Now Fes UE 0070 0 9 0 0 0 2010 12 30 10 14 Job Status Backup finished successful 9 Backup Time 201012 30 10 14 201012 30 10 14 HKT 9 9 0 0 21 0 0 0 9 0 0 Uni No of Mes Total Me Zipped size Total Me size ratio Timestamp Backup Logs 2010 12 30 10 14 Start Windows 2003 Qa 3 50105 1035 AnsayACS 6 2 20 2010 12 30 10 14 Start creating Shadow Copy Set 20101230 10 14 Shadow Copy Set sucossstully created 20101230 10 14 T jp ENZDSAL 1 5k 0 0 15k 000 C Documents and Serings13 ominisirator C iDocuments and Settings a2 admnnistratoriity Documents C Documents and SeMings aa soministratority Documents admin ic C Documents and Setingsiga administrator Jy Documents admincata xmi C Documents and Setings ca a ministratori M Documents C Documents and Sezings aa acminietratori Documents alog4 ne C iDocuments and Setings qa administratoruMy Documents arabic dic C Documents and Seins Ga acministratori M Documents archig50 re CADocuments and Documents dic C Documents and Semingsiaa soministratoriy Documents C Documents and Settings aa administratoriMy Documents Ces 15k 0 0 ET IT 194 714 0 392840 S85 1k 31 35 44 320K 89 21k 320k 23 255 3k 437 amp k 42 109 9k 02k 73 254 44 677 EX 33 30k
71. ption key is independent from a backup account s password Since encryption settings are set at a backup set s creation time even if the password is changed afterward the encryption key remain the same It is VERY IMPORTANT that the encryption key is written down and additional copies of the key are made and stored in safe places so that it is readily available when needed to restore data If you lose the encryption key the data is irretrievable If you are entering your own encrypting key please considering selecting an encryption key with more than 8 characters containing at least two of the following three character groups English uppercase characters A through Zi English lowercase characters a through z Numerals 0 through 9 6 3 3 Temporary Directory Temporary files such as the local file list remote file list and temporary delta files may be generated during backup by the backup application These temp files are stored in the directory specified under Temporary Directory for storing backup files K Temporary Directory for storing backup files C Documents and SettingsAdministrator Change Go Menu Items Description Click to change the directory for storing temporary files The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability To change the directory storing thes
72. r Reminder You will receive an inactive user reminder in email if your account has been left inactive for the period of 7 days or the period specified by the system administrator This is to remind you that you have not been running backup for more than 7 days If you are a free trial user your account will be removed from the system automatically if the system can track no records of your backup activities in the next 30 days after receiving this report Backup Setting Changes Report Generated at Thu Dec 30 16 59 00 GMT 08 00 2010 Why are you receiving this report User Setting Login Name acb user You are receiving this repart because your personal or backup settings have been updated Please confirm the Alias information shown on the right is correct and that these Language English changes were requested by an authrozed user on your Contact ach_user yvour company com contact list Ifthe changes were not made by an authorized Backup Quota 16 user change your password correct your settings and see if this happens again If this happens again please contact us for further investigation If further assistance is required please refer to the FAQs Backup Set Source s CaDocuments and Settingsiqa administratoriMy Documents schedule s Every Sun Mon Tue Wed Thu at 21 00 until backup finished Filter None Retention Customization Policy Transfer Block Size 128k bytes Pre Command s None Post Command s
73. r s Guide D NNNNRN 1 3 System Requirements Please refer to ProCloud Help Centre Article 2323 for the system requirements of ProCloudACB 1 4 Important Notes Images workflow or description in this document may be different from your installation If you are uncertain about any of the instructions provided please contact your service provider for advices ProCloud AG 2 Y procloud ProCloud A Click Backup User s Guide 2 Best Practices and Recommendations This chapter describes the best practices for your backup client application 2 1 Storage size for the ProCloudACB user profile folder Your backup user profile folder acb is stored under the operating system user profile location UserProfile This folder is used for various purposes such as storage of your backup logs user configuration files temporary delta file and other files of temporary nature Ensure that sufficient disk space is present on the partition which contains the backup user profile 2 2 Encryption The encryption key is very important that it is recommended to write down and make additional copies of the key Please store the key in safe location so that it is readily available when needed to restore data In some cases encryption key is administrated by your service provider Please consult your service provider for further details For maximum security please select an encryption key with more than 8 characters containing at leas
74. r service provider for more information on this option ProCloud AG 69 Y procloud ProCloud A Click Backup User s Guide 9 Email Reportinc This chapter describes the various email reports sent by the backup server to the backup user 9 1 Welcome email Welcome email is sent to the contact email address of newly created backup user account Sample Report Welcome to Ahsay Online Backup Services gt username Backup Manager Administrator csmail2010_local Sent Thursday August 25 2011 4 36 AM To support Welcome to Ahsay Online Backup Services Generated at Thu Aug 25 04 36 48 HKT 2011 Getting started User Setting Please download and install the client for AhsayACB Login Name username e Windows XP 2003 Vista 2008 7 iet po e MacOSX Password 4QrcoUm6Wau VuBX8g Pg Language English Further Information Contact username gcsmail2010 local If further assistance is required please refer to the FAQS Backup Quota 50G A welcome email contains the following information Key Download link to download the backup application Further Information Download link to the Frequently Asked Questions document of the backup application User Setting User setting information including Login Name Login name of the newly created user account Alias Alias of the newly created backup user account ProCloud AG 70 User s Guide Y procloud ProCloud A Click Backup Password Password in hashed f
75. rgotten Password eeseseeseeseeereenreennnn 79 10 2 Restore Delete Undelete Backup Files n nnnnnnnonnennennnnnnnenrenrerrrrsnnn 79 10 3 Review Backup Jobs oocooccocccoccocoococonoononccconnononnconnnancnnonanenncononanens 80 10 4 Review Storage Statistics oooccconccocnoccnoconoconinonnocanocanocarocannnnanonos 83 tele ie E 85 Appendix A Supported Languages nennen nnne 85 ProCloud AG li Y procloud ProCloud A Click Backup User s Guide Overview 1 1 Conventions Convention Descriptions Important information Important The encrypting key is independent from a backup account s password Folder path or file path C Program Files ProCloudACB Graphical Interface Backup Elements File path in Windows format ProCloudACB_HOME A File path in Mac OS X format ProCloudACB HOME 1 2 Definitions Acronyms and Abbreviations Term Abbreviation ProCloudOBM ProCloud Online Backup Manager ProCloudACB ProCloud A Click Backup ProCloudOBS ProCloud Offsite Backup Server ProCloudACB HOME The install location of ProCloudACB Windows C Program Files ProCloudACB Mac OS X Applications ProCloudACB USERPROFILE The location where the operating system stores the user account information Windows XP 2003 C Documents and Settings Windows Vista 2008 7 C Users Mac OS X ProCloud AG A Y procloud ProCloud A Click Backup Use
76. rresponding directories or files that you would like to delete and click Delete ProCloud AG 59 Y procloud ProCloud A Click Backup User s Guide Prior to the data removal the backup application will prompt for confirmation Show files as ofJob 2011 03 14 se Latest O Show all files Filter Folders Mame Size Date Modified z 4 Backup Server Y wh Backup Source doc 20KB 2010 1 2 07 13 34 58 SO ze CH a 5 Backup Source Confirm Backup Set Deletion Are you sure you wantto permanently delete selected files Yes No E Delete D Items per page 50 Page 1 1 Es Restore files to e Original location Alternate location Alternate Locatio Change Gu Restore file permissions Search 4 Advanced gt Start Restore gt Cancel Important Files will no longer be available for restore after they are deleted from the backup server 8 2 How to start a restore There are two methods for restoring data e Method 1 Use of the backup client application s user interface for restore on the client machine e Method 2 Use of the web console interface for restore anywhere 8 2 1 Restore using the ProCloudACB user interface ch Refer to the following steps for restore using the backup application s user interface ProCloud AG 60 Mi procloud ProCloud A Click Backup User s Guide 1 Login to the backup application s user interface C Ahsay A Click Backup Q Ahsay A Click Bac
77. s Name Date Modified E Backup Server O ue CH ae CH 9 0 5 Backup Source tems per page 50 x Page 171 Es Restore files to e Original location Alternate location e Restore file permissions Search 4 Advanced gt Start Restore gt Cancel amp 4 Expand the directories by selecting the button beside a folder 5 Make use of the other options such as Filter Search and Advanced option available more details can be found in the sections above 6 For restore to the original location on the client machine select the Original location radio button For restore to an alternate location select the Alternate location radio button and click Change to change the directory path which you would like to restore to 7 Click Start Restore to begin the restore process ProCloud AG 63 Mprocloud Restore Restore Progress ProCloud AG Downloading restore file list Completed 96 Estimated Time Left O sec Downloaded O D file Elapsed Time O sec Transfer Rate hit s View log ProCloud A Click Backup Cancel User s Guide 64 Y procloud ProCloud A Click Backup User s Guide 8 2 2 Restore using the web interface Refer to the following steps for restore using the web interface 1 Login to the web interface Login Name username Password censos Forgotten your password Login remember my login name Troubleshooting i Check
78. stics for a different month just select the month from the Month drop down list ProCloud AG 83 ProCloud A Click Backup User s Guide Mi procloud Download Ahsay A Click Backup Windows Mac OS Select Language O Ahsay Offsite Backup Server Switch to Ahsay Replication Server Month Yrrr MMm 2010 12 ze Total Storage Storage Usage Summary Date Data Area Retention Area Uploaded Size 2010 12 02 164 04M 0 0 944 0 0 0 0 olo 164 04M 0 0 944 2010 12 03 164 04M 0 0 944 o 0 0 0 olo 164 04M 0 0 944 Understanding Ahsay Online Backup Suite 2010 12 04 164 27M 400 63M 59 946 o 0 0 0 238k 2 164 27M 400 63M 59 946 O Ahsay Offsite Backup Server AhsayOBS isa 2010 12 05 164 27M 400 63M 59 I 946 D D 0 I 0 b 0 164 27M 400 63M 59 I 946 e pas 2010 12 06 164 27M 400 63M 59 945 o o0 0 0 olo 164 27M 400 63M 59 945 ias 2010 12 07 164 27M 400 63M 59 945 o o oJ 0 o o 164 27M 400 63M 59 945 2010 12 08 164 27M 400 63M 59 945 o o o 0 olo 164 27M 400 63M 59 945 Ahsay Online Backup Manager AhsayOBM 2010 12 09 164 27M 400 63M 59 945 o o0 0 0 olo 164 27M 400 63M 59 945 is a full featured client application used to backup data 2010 12 10 164 27M 400 63M 59 945 o o0 o0 0 o 0 164 27M 400 63M 59 945 to the AhsayOBS 2010 12 11 16
79. t two of the following three character groups English uppercase characters A through Z English lowercase characters a through z Numerals 0 through 9 If you lose the encryption key the data is irretrievable 2 3 Backup schedule In general it is recommended that a daily backup be performed for a server or desktop For mission critical server a backup schedule should be configured according to the requirement of your recovery plan ProCloud AG 3 Y procloud ProCloud A Click Backup User s Guide 2 4 Power options plan settings consideration Windows power options are configured to put a computer to low power mode sleep or hibernate mode automatically after a user specified time of inactivity no usage of mouse or keyboard e fa computer is in low power mode when a scheduled backup should execute ProCloudOBM will not start up the computer to execute the backup When the computer moves out of the low power state ProCloudOBM will not execute the missed backup job This can lead to missed backup e f a backup job is running when the computer enters low power state ProCloudOBM cannot prevent the computer from going into hibernation To prevent the above events consider disabling or changing the client machine s power options to allow scheduled backup to be triggered and to allow the backup job to be completed 2 5 Recovery plan and routine recovery test Have a recovery plan ready and perform routine re
80. ter describes how to perform a restore using the backup client application or web console 8 1 How data are restored Q Restore Log Show All Ty p i D D DN D D D D D D D Log Time Start Windows XP winxp ACB 6 3 0 0 2011 03 09 10 54 19 Downloading restore file list 2011 03 09 10 54 19 Creating new directory C Restore DestinationiRestore 2011 03 09 10 54 22 Downloading CiRestore DestinationiRestore Restore doc Total 33 36M bytes 2011 03 09 10 54 22 Downloading delta backup file 2011 03 09 10 54 22 Merge Delta files 2011 03 09 10 54 23 Downloading full backup file 2011 03 09 10 54 23 Merging full and delta backup file 2011 03 09 10 54 23 CaRestore DestinationiRestore Restore doc 33 36M bytes downloaded 2011 03 09 10 54 23 Restore Completed Successfully 2011 03 09 10 54 23 Logs per page 40 2 Page 1 1 Close Stages of a restore are outlined below 1 A connection from the backup client application to the backup server is established 2 Download the restore file list from the backup server 3 Create the directory path for the restoration if necessary 4 Download the backup data from the backup server 5 All the data will be decompressed and decrypted on the backup client computer 6 Merging of delta files for file with multiple delta files if necessary 7 Merging of combined delta file with full file 8 Restore is completed successfully ProCloud AG 50 Y procloud Pr
81. ting language to start the backup application Backup Server Input box for entering hostname or IP address of the backup server http https Drop down menu for selecting protocol when connecting to the backup server Proxy Setting Input area for entering proxy setting such as address port proxy username and password The availability of options listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability Press the Option button to access the Language Backup Server and Proxy setting settings Configure the backup server information by entering the server hostname e g backup server com or IP address e g 192 168 1 1 of the backup server in the Backup Server field For backup server that accepts connection on custom port only append the hostname or IP address in the Backup Server field by adding a semi colon and the custom port number at the end For example backup server com 8080 or 192 168 1 1 8443 For security concerns you can configure the backup client application to communicate with the backup server in SSL protocol Secure Socket Layer select https from the dropdown menu at the Backup Server section Enter your login credentials in the Login Name and Password fields If you do not remember your password press the Forgot your password button to retrieve a forgotten password email Please d
82. to see if your CAPS LOCK is on Both the Login Name and Password are case sensitive il If you have forgotten your password you can use the Forgot Password Page to retrieve your password lil Please check if your system clock is correct Cookies may function incorrectly if your system clock is incorrect 2 Click on the File Explorer tab at the top menu of the web interface ProCloud AG 65 ProCloud A Click Backup Backup Set Size Last Modified Zipped Ratio Ba A Click Backup Backup Set gs Note 1 This shows all backup sets available within this backup account 2 To restore backup files please click the Restore button shown above 3 To delete a backup set please click the Delete button shown above 3 Click on the Restore button to open the web restorer applet ProCloud AG 66 Y procloud ProCloud A Click Backup User s Guide Please selectthe backup set A Click Backup Set Next Cancel amp 4 Select the corresponding backup set and press Next 5 Select the Show files as of Job to display files available as of a particular backup job For example to display the files available for restore since the backup job performed on 11 00am Mar 11th 2011 Select Show files as of Job 2011 03 11 and 11 00 00 Select the Show all files to display all files available for restore ProCloud AG 67 Y procloud ProCloud A Click Backup User s Guide e Show files as ofJob
83. w to retrieve your forgotten password i Enter either your Login Name or Email in the form above Edit INSTALL FOLDER webapps ROOT lib 4 il Press the Request button common js to customize your company logo and the iii You should receive your password immediately via email names of softwares After that you can delete the content of RenameProcedure to remove this line 10 2 Restore Delete Undelete Backup Files Using the File Explorer you can browse through the backup data both current and previous versions on ProCloudOBS You can select any current backup files to Restore or Delete You can also select any deleted backup files in gray to Undelete Note Restore of native features e g file attributes file permission symbolic links junction points are not supported by the Web Restore Applet ProCloud AG 79 Y procloud r ProCloud A Click Backup User s Guide Download Ahsay A Click Backup Windows Mac OS Select Lanquage O Ahsay Offsite Backup Server ii A E Switch to Shsay Replication Server Rows Page 50 Les O Introduction ee ee ee Ce en ee eee me 2010 12 31 wi O Show all files Show Jobs iew O beau Offsite Backup Server Mhsay0B5 is aaa a server application which offers online backup Show Advanced Option File Directory E services to its users Last Modified Zipped Ratio A4hsay Online Backup Manager ShsayOBM La EA AEDEM 714 2010 12 30 09 12 452
84. will be sent to you This report allows you to track record of the changes that have been made to your backup account Backup Setting Changes Report Generated at Thu Dec 30 16 59 00 GMT 08 00 2010 Why are you receiving this report User Setting Login Name acb user You are receiving this repart because your personal or i backup settings have been updated Please confirm the Alias information shown on the right is correct and that these Language English changes were requested by an authrozed user on your Contact ach_user your company com contact list Ifthe changes were not made by an authorized Backup Quota 16 user change your password correct your settings and see if this happens again If this happens again please contact us for further investigation If further assistance is required please refer to the FAQs Backup Set Source s CaDocuments and Settingsiqa administratoriMy Documents schedule s Every Sun Mon Tue Wed Thu at 21 00 until backup finished Filter None Retention Customization Policy Transfer Block Size 128k bytes Pre Command s None Post Command s None Key Login Name Alias Keep deleted files for 7 day s Language Contact Backup Quota AU All backup sources of the backup set Retention The retention policy of the backup set Customization Policy Size Command s Command s ProCloud AG TT User s Guide Y procloud ProCloud A Click Backup 9 5 Inactive Use
85. wnloading restore file list 2011 03 01 11 59 49 Downloading restore file list Completed 2011 03 01 11 59 50 Creating new directory CaRestore Destination Backup Source 2011 03 01 11 59 50 Creating new directory C Restore DestinationiBackup SourcelTest 2011 03 01 11 59 50 Creating new directory C Restore DestinationiBackup SourcelTestiFolder A 2011 03 01 11 59 50 Downloading C Restore DestinationiBackup SourcelTestiFolder AAhsaySupport Total O bytes 2011 03 01 11 59 50 Restore Completed Successfully 2011 03 01 11 59 51 Logs per page 50 7 Page 1 1 Close amp Log Drop down menu for selecting which log to review in YYYY MM DD hh mm ss format Show Drop down menu to filter display of only Information Warning Error or all log entries Logs per page Drop down menu for selecting the number of log entries to display per page Drop down menu to switch the page number The availability of features listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability ProCloud AG 23 Y procloud ProCloud A Click Backup User s Guide 6 Configure Backup Sets This chapter describes how to configure a backup set A backup set defines the configuration of a backup routine such as backup schedule backup source and encryption setting as well as other options 6 1 Backup Source e Click on the Backup Source button
86. x for entering trial backup user password Input box for entering trail backup user email contact Submit Click to create the trial backup user account Already a user Click to access the login dialog for user with backup user account already The availability of options listed above may be service provider dependent If a feature is not available please check with your service provider for further details and availability For sub sequence login the login dialog will be displayed Ahsay A Click Backup LI Ahsay A Click Backup Ahsay A Click Backu Ahsay A Click Backu y p Y P Login Name username Password 900000000 Save password Login Name username Password 06060000209 Save password Q Forgot your password Q Forgot your password 4 amp 3 Language English OK Cancel amp Options Lg Backup Server http hostname da Proxy Setting Use proxy to access the backup server OK Cancel amp Options Menu Item Description oO Login Name Input box for entering backup user account login name Password Input box for entering backup user account password ProCloud AG 14 Y procloud ProCloud A Click Backup User s Guide Checkbox to enable or disable password saving Forgot your password Click to request for lost password Options Click to access advance option such as Language Backup Server and Proxy Setting Language Drop down menu for selec

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