Touchstone TG862AS Telephony Gateway User's Guide
Contents
1. 02 coccecca00000000000 oo 0000000000000000000 0008000000000 00000000000000 eo00007D000000D000000000000000 o0000f 000C 00D DO OOD OD 00000 0000 Jooooooeco000000 00000 ooo Jooo0000000000 00000 o 0 O 0 odooGce aoe oo 6 oo o0o0000000000000000 o o o00000000000000000 o o ooooo0oo0o000000000000 o o 000000000000000000 oo 000000000000000000 o o ooooo0oo0o000000000000 oo oooo0o00000000000000 oo oooo0o0o0000000000000 oo oooo0o0o0000000000000 oo 000000000000000000 BE oo oocoooo0o0o00000000000 p i o o 000000000000 iy goo oooo0o0o0000000 oooo0 jis aii siih o o e000 mM O00000F00000 a tly Hy o o ooo K Joecoc 00000 zsiw jal o o o o o oF oo0o00 00000 edhe poo m oo0ooo0o0o 0 00 0000 ooo0oo Kati eu E o o oooooo0oo0o00000 00000000000000 00F7O0DD0X2DOR0D0OFOX0D000000000000 oo ooooo0o0o0 o0o00000000000 Q esssses oooo0oo0o0000000 A L 7 Model Number Security Label Network Nome SSID POO KOK pi cae if e ii 3 2 2l _ Fn va annari l 4 _ i ra p Tain O0 H O E E UHR 000 0 I I me tee fay ped p i About this Manual This manual covers all of the different TG862 models Your model may not have all of the capabilities outlined in this manual To determine which model you have check the model number The model number is on the label affixed to the Telephony Gateway See the illustration at the left What About Security Having a high speed always on connection to the Int2. 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Orient the Telephony Gateway with the indicator lights facing up or right as desired Slip both mounting slots in the back of the Telephony Gateway over the screws then slide the case down until the narrow end of the key hole slot contacts the screw shaft 5 Proceed to Connecting the Telephony Gateway Desktop mounting instructions 1 Position the Telephony Gateway so that e air flows freely around it e the back faces the nearest wall e it will not fall to the floor if bumped or moved e the ventilation holes on the side of the unit are not blocked 2 Proceed to Connecting the Telephony Gateway Touchstone TG862 Telephony Gateway User s Guide 20 ARRIS efi tale Ethernet Started Installation Configuration Troubleshooting Glossary TG862A Connecting the Telephony Gateway aa WARNING ion coal Risk of injury or equipment damage a Connecting the Telephony Gateway to the home s existing telephone J wiring should only be performed by a professional installer Physical con nections to the previous telephone provider must be removed and the wiring must be checked there must not be any voltage Cancellation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to
3. 4 Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway D or E Connect the other end to the telephone Note If you have a phone with two separate lines on a single RJ 14 cord plug it into the connector labeled Telephone 1 2 Touchstone TG862 Telephony Gateway User s Guide 21 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary E Configuring Your Wireless Connection abe The TG862 ships with wireless LAN security set by default See the security label on your product shown on image at the left for the factory security settings net s work name SSID encryption method network key and WPS PIN 2 a p E fe mamian Note You must set up your computer and other client devices to work munaman i z Ho UE a j with the security settings on the TG862 Refer to the documen 3e A a I tation for your client device for instructions on setting security q a On most computer systems you only need to select the network name SSID device and enter the encryption key If your com puter or client device supports WiFi Alliance WPS Wireless Pro tected Setup activate WPS on your computer or client device and the TG862 simultaneously to easily set up your system se curity If you need to modify the Telephony Gateway s defa
4. ARRIS Touchstone TG862 Telephony Gateway User s Guide Get ready to experience the Internet s express lane Whether you re checking out streaming media downloading new software checking your email or talking with friends on the phone the Touchstone TG862 Telephony Gateway brings it all to you faster and more reliably All while providing toll quality Voice over IP telephone ser vice and both wired and wireless connectivity The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The Touchstone Telephony Gateway also provides 802 11b g n wireless connectivity for enhanced mobility and versatility In addition the Touchstone Telephony Gateway provides for up to two separate lines of telephone service Installation is simple and your cable company will provide assistance to you for any special requirements The links below provide more detailed instructions Safety Requirements Getting Started Installing and Connecting Your Telephony Gateway Configuring Your Ethernet Connection Using the Telephony Gateway Troubleshooting Glossary Export Regulations This product may not be exported outside the U S and Canada without U S Department of Commerce Bureau of Export Administration au thorization Any export or re export by the purchaser directly or indirectly in contravention of U S Export Administration Regulation is prohib ited
5. Touchstone TG862 Telephony Gateway User s Guide 45 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary 5 Is the Telephony Gateway plugged into a wall outlet e If so unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone If you now have dial tone the problem is with the house wiring Contact your cable company or a qualified wiring technician to correct the house wiring If you still do not have dial tone contact your serv ice provider Touchstone TG862 Telephony Gateway User s Guide 46 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Glossary The following is a list of common cable and networking terms Category 5e Cat5e A high quality type of cable used for gigabit Ethernet 1000BaseT connec tions When purchasing Ethernet cables always look for Category 5e cable Coaxial cable coax A thin wire used to connect your television and Telephony Gateway to the cable TV system You can buy coax from any electronics retailer and many discount stores CPE Customer Premise Equipment This is the equipment that is plugged in to the Telephony Gateway typically a computer or hub Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over c
6. normal operation normal operation a Sell Touchstone TG862 Telephony Gateway User s Guide 38 efi tale Started Installation ARRIS Troubleshooting Ethernet Configuration Glossary Patterns Normal Operation WAN The following table shows light patterns during normal operation AC Power Good Firmware Upgrade Yellow Connected to the Internet high speed Green Connected to the Internet ultra high speed Flash Not connected to the Internet Yellow Connected to the Internet high speed Green Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet available Off Internet not available Note 1 Your cable company may configure the Telephony Gateway to always display the DS and US indicators in green regardless of the connection speed or swap the meaning speed indication of yellow and green Touchstone TG862 Telephony Gateway User s Guide 39 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Patterns Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence There are two phases of startup the Telephony phase and the cable modem phase Both are outlined below Telephony Start Up Sequence Power a DS US Description Online Cable Modem St
7. s Guide 33 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet 2 Click the Network icon eer Network 3 lt ShowAll a Location Automatic Show Network Status H Suit in Ethernet is current iy active ive and has the IP address Built in Ethernet 10 5 30 190 You are connected to the internet via Built in Ethernet AlrPort AirPort is connected 10 the network crushbone Bluetooth is configured but is not connected Bluetooth is set up Bluetooth to dial wap cingular VPN L2TP VPN L2TP is configured but is not connected L Configure Connert rh oe Click the lock to prevent further changes Assist me Touchstone TG862 Telephony Gateway User s Guide 34 efi tale Started ARRIS Installation Configuration Troubleshooting Glossary 3 Choose Automatic from the Location drop down menu and Built in Eth ernet from the Show menu ee Network a Showaill Q Location Automatic Show Built in Ethernet GOMAR PPPoE AppleTalk Proxies Ethernet Configure Pv4 Using DHCP E IP Address Renew DHCP Lease Subnet Mask DHCP Client 1D f required Router DNS Servers tOptional Search Domains Optional IPv6 Address Configure IPv6 D al ee Click the lock to prevent further changes L Assist me Apply Now 4 Choose the TCP IP tab if necessary If you
8. Gateway on surfaces that are sensitive to heat and or which may be damaged by the heat generated by the modem its power supply or other accessories Touchstone TG862 Telephony Gateway User s Guide 4 Getting Started Installation ARRIS Configuration Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communi cations However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Warning Changes or modifications to t
9. This equipment or device cannot cause harmful interference and 2 this equipment or device must accept any interference including interference that may cause some unwanted operation of the equipment Touchstone TG862 Telephony Gateway User s Guide 6 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility EMC Directive 89 336 EEC the Amending Directive 92 31 EEC the Low Volt age Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this product bears the CE marking in accordance with the above applicable Direc tive s A copy of the Declaration of Conformity may be obtained from ARRIS Interna tional Inc 3871 Lakefield Drive Suite 300 Suwanee GA 30024 As indicated by this symbol disposal of this product is governed by Directive 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Telephony Gateway the Directive re quires that this product must not be disposed as unsorted mu z nicipal waste but rather collected separately and disposed of in accordance with local WEEE ordinances ARRIS This product complies with directive 2002 95 EC of the European Parliament and of the Council of 27 January 2003 on the restriction of
10. are using TCP IPv4 go to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 configuration is completed Touchstone TG862 Telephony Gateway User s Guide 35 efi tale Started ARRIS Installation Configuration Troubleshooting Glossary 8 If you are using TCP IPv6 click Configure IPv6 near the bottom of the pre vious window lt Configure IPv6 Automatically 4 IPv6 Address Router Ta ED IP Address Renew DHCP Lease Subnet Mask DHCP Client ID UF required Router DNS Servers o Optional Search Domains Optional IPv6 Address a Click the lock to prevent further changes Assist me 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TG862 Telephony Gateway User s Guide 36 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Touchstone Tele phony Gateway and covers basic troubleshooting procedures e Setting up Your Computer to Use the Telephony Gateway e Indicator Lights for the TG862 e Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instr
11. automatically Obtain an IPv6 address automatically Use the following IP address h Use the following IPv6 address Obtain DNS server address automatically Obtain DNS server address automatically Use the following DNS server addresses i Use the following DNS server addresses Ii e 0K ne Cancel a cancel 1 j TCP IPv4 Properties TCP IPv6 Properties 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the new settings and close the Properties window Then click Close to back out of the remaining setup screens Touchstone TG862 Telephony Gateway User s Guide 32 ARRIS Ethernet Started Installation Configuration Troubleshooting Glossary TCP IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock ES Era System Preferences Personal H e e BA g 8 Appearance Dashboard amp Desktop amp Dock Expos international Security Screen Saver Spotlight Hardware fp ty amp o 6 Y Bluetooth COs amp DVDs Energy Keyboard Print amp Fax Sound Mouse Internet amp Network as Touchstone TG862 Telephony Gateway User
12. the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Telephony Gateway s Cable connector G Tighten the con nections by hand then tighten an additional 1 8 turn with a wrench Note For best performance use high quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway TE Pre sharad key 00000000000000 fa UDMA AD AAD WPS PIN XOXXXXXX UOMO ANA 3 SN 123458789 EA TEE OA lt _ _1 oO T 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway H and insert the power cord into a convenient AC outlet Model TG862S only Make sure that the rear panel power switch I is set to the ON position TG862S The Power light on the front of the Telephony Gateway lights up then flashes once refer to the LED tables shown in Using the Telephony Gate way See Troubleshooting if the Power light does not turn on 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway F and the other end to the Ethernet port on a computer hub or broadband router Note If you are connecting to a computer use the Ethernet cable included in the Telephony Gateway package
13. the use of certain hazardous substances RoHS in electrical and GREEN electronic equipment Touchstone TG862 Telephony Gateway User s Guide 7 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet Energy Consumption TG862S Models only In accordance with Ecodesign Directive 2005 32 EC this device is equipped with a power switch The following energy consumption figures apply measured with a wattmeter at the outlet Switch State Power Consumption 7 0 W idle 8 3 W typical Note In most instances ARRIS recommends that the power switch remain in the ON position at all times Turning the switch OFF disables the device including both data service and telephone service Turning the switch OFF is recommended only during vacations or similar extended ab sences Touchstone TG862 Telephony Gateway User s Guide 8 efi tale Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG862 Telephony Gateway is DOCSIS compliant with the following features Speed much faster than dialup or ISDN service up to eight times faster than DOCSIS 2 0 cable modems Convenience supports Ethernet and 802 11b g n wireless connections both can be used simultaneously Flexibility provides two independent lines of telephone service as well as high speed data Compatibility Data servic
14. using a wireless radio signal These connections are in addition to the connections supported via Ethernet Note You can use the wireless connection if your computer has a built in or af termarket wireless card To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or more computers you can use Ethernet for up to four devices and wireless for the others To connect five or more computers to the Ethernet ports you will need an Ethernet hub available at computer retailers Touchstone TG862 Telephony Gateway User s Guide 14 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start make sure that e You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology e You have all the items you need e Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should configure the Telephony Gateway automatically You need only follow the instructions in this section to in stall and connect the Telephony Gateway CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring Incumbent tel
15. Check the indicator lights see Using the Telephony Gateway the WiFi light should be on Does your connection utility discover your wireless LAN If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility Change your security mode to WEP or disabled If you use disabled enable one of the other security modes as soon as you find the problem A misconfiguration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Router to Factory Defaults My wireless Internet connection stops working sometimes This is usually caused by interference two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the inter fering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the connec tion speed Other communications on the LAN or interference with wireless connec tions may slow down your connection Touchstone TG862 Telephony Gateway User s Guide 44 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary I don t have dial tone when I pick
16. Copyright 2012 ARRIS All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsi bility for their applications of any products specified in this document The information in this document is proprietary to ARRIS ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group All other trademarks and registered trade marks are the property of their respective holders Protected under one or more of the following U S patents 7 031 435 7 100 011 Other patents pending ARSVD01434 Release 8 Standard 1 4 March 2012 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for perform ance construction labeling and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit No user serviceable parts inside Refer service to qualified personnel only CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer Physical connections to the previous telephone provider must be removed and the wir
17. able DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a de vice connecting to the network DHCP allows the cable company to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address Downstream In an HFC network the direction from the head end to the subscriber Some older cable documentation may refer to this as the forward path Touchstone TG862 Telephony Gateway User s Guide 47 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification The interoperability stan dards used for data communications equipment on an HFC network EMTA Embedded Multimedia Terminal Adapter An MTA device that is integrated with a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN EuroDOCSIS The European version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telephony Gateway Firewall A hardware or software device that prevents unauthorized access to a pri vate netw
18. ace on a Windows XP operating system TCP IPv6 Note This procedure shows the configuration of TCP IPv4 TCP IPv6 is not installed or enabled by default in Windows XP If your cable provider requires TCP IPv6 you must first install and enable it on your Windows XP system Refer to Microsoft support materials on Windows XP for installation instructions Once installed and enabled follow this same configuration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start gt Settings gt Control Panel and double click Network Connections in the Control Panel The Network Connection window displays a list of LAN connections and as sociated network adapters Network Connections File Edit View Favorites Tools Advanced Help Qe O A Mawr porwr Se X 9 5 Network Connections Type LAN or High Speed Internet Pl Wireless Network Connection2 LAN or High Speed Internet Intel R WiFi Link 5300 AGN ek Local Area Connection 4 LAN or High Speed Internet Di Cisco Systems VPN Adapter LAN or High Speed Internet Intel R 82567LM Gigabit Network Connection LAN or High Speed Internet 1394 Net Adapter 2 i Touchstone TG862 Telephony Gateway User s Guide 26 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet 2 Double click the local area connection to be used for
19. art Up Sequence Begins Flash Off Retrieving telephone network information pom for mm mation mation Normal Operation Begins Note The DS and US indicators flash yellow during startup and turn green if the Telephony Gateway establishes an ultra high speed connection For some cable companies these colors may be reversed Touchstone TG862 Telephony Gateway User s Guide 40 ARRIS Started Installation Configuration Troubleshooting Glossary efi ae Ethernet Cable Modem Start Up Sequence Description Downstream search Downstream found upstream search Downstream and Upstream found retrieving setup information from cable operator Ready for service Touchstone TG862 Telephony Gateway User s Guide 4i ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary TG862A Using the Reset Button 3 eee Use the Reset button on the back of the Telephony Gateway to reset the modem mmr and perform initialization as if you power cycled the unit You may need to reset the Pma Ce Telephony Gateway if you are having problems connecting to the Internet Using this button will be rare J Use a pointed non metallic object to press this button The photo to the left shows the location of the Reset button The Reset button is recessed to prevent acci Power dental resets Switch The diagram o
20. ccounts Appearance and Personalization Clock Language and Region Internet Options Change your homepage Manage browser add ons Delete browsing history and cockies Ease of Access Intel PROSet Wireless Tools Touchstone TG862 Telephony Gateway User s Guide 29 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet 3 Click Network and Sharing Center Kaieogim ss lt Network and Internet Network and Sharing Center ne E Panai H i ala da as 3 View your basic network information and set up connections Manage wireless networks p LY eo ed See full map pian Siy days LP JMARTINEZ ARRISLCOM Internet Change edvanced sharing This computer ea View your active networks Connector disconnect f Jw ARRISLCOM Acemestype atemat Domain network Connections Wf Local E Change your networking settings gs Setup a new connection or network lt Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection Choose homegroup and sharing options HomeGrai K Access files and printers located on other network computers or change sharing settings Intel PROSet Wireless Tools Internet Options S Troubleshoot problems Windows Firewall Diagnose and repair network problems or get troubleshooting information 4 Click Local Area Co
21. d Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network Trusted computers are not affected by the parental control settings Follow these steps to set up your Parental Controls 1 Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface 2 Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen 3 Check the Enable Parental Controls checkbox and click the Apply button Firewan Con Parental Controls To anable Parental Controls on your network check the Enable Parental Controls checkbox and than ciek the Apply bution Parental Controis conststor Trustea MAC Addresses Keyword Filtering ara Web She Fimenng Enter any Trusted MAC Addresses and click he Apply button To ada Keyword or Web Site fo Me B t click Ihe respective Add bution To delete Keyword or eo Site fom me st fret emek te ehack box and men elick ma Dalaga button pearse comem Parental Controls Trusted Mac Trusted Mac Adresse awl 5 LAppy Keyword Filtering Keyword y Tune Add Delme Web Site Filtering Websae Dy Tine Add Detete Touchstone TG862 Telephony Gateway User s Guide 23 efi tale ARRIS Ethernet Started Installation Finding the MAC Address of a Computer Use the operat
22. egins associating the Telephony Gateway with a wireless de e vice B Reset button resets the Telephony Gateway as if you power cycled the unit Use a pointed non metallic object to press this button C USB USB host connector future support for external USB devices Telephone 1 2 connector for the first phone line or both lines of a 2 line Q phone E Telephone 2 connector for the second phone line o F Ethernet 1 4 connectors for use with a computer LAN port G Cable connector for the coaxial cable TMM A aie H Power connector for the power cord ea I Power Switch TG862S only power On Off switch Touchstone TG862 Telephony Gateway User s Guide 16 efi tale ARRIS Ethernet Started Installation Configuration Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway Is an AC outlet available nearby For best results the outlet should not be switched and should be close enough to the Telephony Gateway that exten sion cords are not required Is a cable jack available For best performance keep the number of split ters between the jack and cable drop to a minimum Each splitter attenuates reduces the signal available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your tele phone service Can you easily run cables between the Tel
23. ephone service must be physi cally disconnected at the outside interface box before making any connections Touchstone TG862 Telephony Gateway User s Guide 15 ARRIS Troubleshooting Ethernet Configuration efi tale Started Installation Glossary TG862 Front Panel TG862A S a lobalulat TG862A Network Nerve 5910 POO POOO Encrypt 20000000X Sega KOO Preanradky 0000000000000 OL 4 TG862S The front of the TG862 Telephony Gateway has the following indicators A moon wD H IOT Tel 2 indicates the status of telephone line 2 Tel 1 indicates the status of telephone line 1 Secure indicates Wireless Protected Setup WPS is active WiFi indicates the status of the wireless LAN Ethernet indicates Ethernet connectivity between the Telephony Gateway and computers Online indicates internet data transmission status US indicates upstream connectivity DS indicates downstream connectivity Power indicates whether AC power is available to the unit TG862 Rear Panel The TG862 rear panels have the following connectors and controls anna i aan A WPS button b
24. ephony Gate way and other devices Large metal appliances aquariums or metal cabinets between the Telephony Gateway and other devices Interference and RF noise 2 4 GHz wireless phones microwave ovens or other wireless networks Note Note that decreasing the range of your wireless network may be bene ficial as long as the decreased range is sufficient for your needs By lim iting your network s range you reduce interference with other networks and make it harder for unwanted users to find and connect to your net work Note Setting the trasmit power level to High increases the range Setting it to Medium or Low decreases the range proportionately Touchstone TG862 Telephony Gateway User s Guide 18 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop For wall mount applications you can mount the Telephony Gateway with the indi cators facing upward vertical or to the side horizontal Tools and Materials For wall mounted installations make sure you have the following tools and mate rials before proceeding e for mounting on drywall Two 1 4 6mm drywall anchors not included two 6 x 1 5 38 1 mm self tapping panhead screws not included and a drill with 1 4 6mm bit not included e for mounting on
25. ephony Gateway s location and the phones If you are connecting devices to the Ethernet ports can you easily run ca bles between the Telephony Gateway s location and those devices If you want to mount the Telephony Gateway on a wall does the location provide a solid surface for secure attachment For best results when mount ing the Telephony Gateway on drywall position the Telephony Gateway so at least one of the screws are fastened to a stud This may prevent the Tele phony Gateway from pulling out of the wall in the future If you want to install the Telephony Gateway on a desktop is there enough space on either side to keep the vents clear Blocking the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless con nection range is typically 100 200 feet 30m 65m A number of factors can affect connection range as described below Touchstone TG862 Telephony Gateway User s Guide 17 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections Increases range Raising the unit above the devices for example in stalling the Telephony Gateway in the upper floor of a multi story dwelling Decreases range Lowering the unit below the devices for example in stalling the Telephony Gateway in a basement Metal or concrete walls between the Tel
26. ernet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the fol lowing tips to enhance your system s security Keep your operating system updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest security patches In addi tion avoid opening email containing attachments or opening files sent through chat rooms whenever possible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Telephony Gateway Besides certain vulnerability problems most cable companies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Crimi nals can take advantage of open proxies to hide their identity when break ing into other computers or sending spam If you have an open proxy your cable company may suspend your account to protect the rest of the net work The TG862 ships with wireless LAN security set by default for the same rea sons that you should run only secured proxies See the security label on your product shown on image at the left
27. es DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your cable company Telephony services PacketCable 1 5 or 1 0 compliant The TG862 provides Wireless 802 11b g n connectivity Four Ethernet ports for connections to non wireless devices Up to two lines of telephone service TG862A DOCSIS 3 0 compliant TG862S Euro DOCSIS 3 0 compliant One USB host port future support for external USB devices What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Telephony Gateway Power Cord Touchstone TG862 Telephony Gateway User s Guide 9 Getting Started Phone Cable Installation ARRIS Configuration Troubleshooting Glossary e Wall Mounting Template and Instructions e Quick Installation Guide e Ethernet Cable e Mini CD ROM 80mm Note An adapter is required for slot loading drives Adapter is not included e End User License Agreement What s on the CD The CD provides the following items e Quick Install Guide e User s Guide Items You Need If you are installing the Telephony Gateway yourself make sure you have the fol lowing items on hand before continuing e Telephony Gateway package see What s in the Box for a list of items in the package e Coaxial cable coax as shown in the image to the left this is a round cable with a connec
28. estart your computer in order for your computer to obtain a new IP address from the network Touchstone TG862 Telephony Gateway User s Guide 28 ARRIS Troubleshooting Ethernet Configuration Getting Started Installation Glossary TCP IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel E3 gt Control Panel Adjust your computer s settings System and Security Review your computer s status Back up your computer Find and fix problems View network a Jnd tasks Choose homegroup and sharing options Hardware and Sound View devices and printers Add a device Connect to a projector Adjust commonly used mobility settings Programs Uninstall a program Get programs View by Category User Accounts Change account type Appearance and Personalization Change the theme Change desktop background Adjust screen resolution Clock Language and Region Change keyboards or other input methods Change display language Ease of Access Let Windows suggest settings Optimize visual display Control Panel Home Sean Umra Bors s View network status and tasks _ Connect to a network View network computers and devices Add a wireless device to the network System and Security Network and Internet Hardware and Sound HomeGroup Programs Choose homegroup and sharing options User A
29. for the factory security settings If you need to modify the default wireless security settings see Configuring Your Wireless Connection Touchstone TG862 Telephony Gateway User s Guide 13 Getting Started R est Ethernet Cable Installation ARRIS Configuration Troubleshooting Glossary Ethernet or Wireless There are two ways to connect your computer or other equipment to the Tele phony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network LAN You can use the Ethernet connection if your computer has built in Ethernet hardware Note To connect more than four computers to the TG862 through the Ether net ports you need an Ethernet hub available at computer retailers The Telephony Gateway package comes with one 6 foot 1 9m Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Gateway di rectly to a computer or to an Ethernet hub with a cross over switch ask for Cate gory 5e CAT5e straight through cable CAT5e cable is required for gigabit Ethernet Gig E not regular CAT5 cable Wireless Wireless access lets you connect additional wireless capable devices to Telephony Gateway The 802 11 wireless LAN standard allows one or more computers to ac cess the TG862
30. h applicable national electrical in stallation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interac tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power line network as is found in many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 e In areas of high surge events or poor grounding situations and areas prone to lightning strikes additional surge protection may be required i e PF11VNT3 from American Power Conversion on the AC RF Ethernet and Phone lines e When the Telephony Gateway is connected to a local computer through Eth ernet cables the computer must be properly grounded to the building res idence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufac turer s specifications e Ensure proper ventillation Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked e Do not mount the Telephony
31. his equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncon trolled environment This equipment should be installed and operated with mini mum distance of 7 9 inches 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other an tenna or transmitter Touchstone TG862 Telephony Gateway User s Guide 5 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary Industry Canada Compliance Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the an tenna type and its gain should be so chosen that the equivalent isotropically radi ated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada license exempt RSS standard s Oper ation is subject to the following two conditions 1 this device may not cause in terference and 2 this device must accept any interference including interference that may cause undesired operation of the device For Mexico The operation of this equipment is subject to the following two conditions 1
32. ing Started Installation ARRIS Configuration Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection you may have to configure your computer s TCP IP settings The steps that follow will guide you through setting your computer s TCP IP settings to work with the Telephony Gateway Requirements Make sure you have the following before attempting to configure your Ethernet con nection e Computer with Ethernet interface e Ethernet cable supplied e IP address subnet gateway and DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system e TCP IP Configuration for Windows XP e TCP IP Configuration for Windows 7 e TCP IP Configuration for MacOS X Note For Windows Vista use the Windows 7 procedure They are very similar Touchstone TG862 Telephony Gateway User s Guide 25 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet TCP IP Configuration for Windows XP Follow these steps to configure the Ethernet interf
33. ing must be checked there must not be any voltages Cancellation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway e The Telephony Gateway is designed to be connected directly to a telephone e Connecting the Telephony Gateway to the home s existing telephone wiring should only be performed by a professional installer e Do not use product near water i e wet basement bathtub sink or near a swimming pool etc to avoid risk of electrocution e Do not use the telephone to report a gas leak in the vicinity of the leak e Do not use spray cleaners or aerosols on the gateway e The product shall be cleaned using only a damp lint free cloth No sol vents or cleaning agents shall be used e Avoid using and or connecting the equipment during an electrical storm to avoid risk of electrocution Touchstone TG862 Telephony Gateway User s Guide 3 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary e Do not locate the equipment within 6 feet 1 9 m of a flame or ignition source i e heat registers space heaters fireplaces etc e Use only power supply and power cord included with the equipment e Equipment should be installed near the power outlet and should be easily accessible e The shield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance wit
34. ing system of your computer to find its MAC address as follows Windows from the Start menu find and select the Control Panel Double click Network Connections Windows XP or Network amp Sharing Center Win dows Vista or Windows 7 Then double click either Wireless Network Connection for a wireless connection or Local Area Connection for an Ethernet connection Next click the Details button Windows Vista or Windows 7 or click the Support tab and then the Details button Windows XP The Physical Address line shows the MAC address MacOS X open System Preferences and click the Net work icon To find the Ethernet MAC address select Built in Ethernet from the Show drop down then click the Ethernet tab The Ethernet ID field shows the MAC address To find the wireless MAC address select Air port from the Show drop down then click the Airport tab The Airport ID field shows the MAC address Linux open a shell window and type sbin ifconfig and press Enter The wireless interface is eth1 unless there is no Ethernet adapter in which case the interface is ethO Configuration Troubleshooting Glossary 4 Configure any or all of the following parental controls Trusted MAC Addresses Enter the MAC addresses of any trusted computers on the network and click the Apply button You can add two trusted computers Once added these trusted computers will not be affected by the parental co
35. ion e Wall mount hardware optional if you want to wall mount your Tele phony Gateway you need to obtain two drywall anchors or wood screws See the Wall Mount Template and Instructions for more details e Information packet your cable company should furnish you with a packet containing information about your service and how to set it up Read this in formation carefully and contact your cable company if you have any ques tions Getting Service Before trying to use your new Telephony Gateway contact your local cable company to establish an Internet account and telephone service When you call have the following information ready e the Telephony Gateway serial number and cable MAC addresses of the unit printed on a sticker on the bottom of the Telephony Gateway e the model number of the Telephony Gateway If the Telephony Gateway was provided by your cable company they already have the required information In addition you should ask your cable company the following questions e Do you have any special system requirements or files that I need to down load after I am connected e When can I start using my Telephony Gateway e Dol need a user ID or password to access the Internet or my e mail e Will my phone number s change e What new calling features will I have and how do I use them Touchstone TG862 Telephony Gateway User s Guide 11 efi tale Started Installation ARRIS Configuration Troublesho
36. ion 6 TCP IPv6 AIR temet Protocol Version 4 TCP IP M a Link Layer Topology Discovery Mapper I O Driver M 4 Link Layer Topology Discovery Responder Install Description Prpetira Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks S ia TCP IPv4 Selected TCP IPv6 Selected Touchstone TG862 Telephony Gateway User s Guide 31 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary 6 Select Internet Protocol Version 4 TCP IPv4 and click Properties to configure TCP IPv4 Note If your cable provider requires TCP IP version 6 select Internet Pro tocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected displays Internet Protocol Version 4 TeP Pv4 Properties Internet Protocol Version 6 TCP IPv6 Properties General Alternate Configuration General You can get IP settings assigned automatically if your network supports You can get IPv6 settings assigned automatically if your network supports this capability this capability Otherwise you need to ask your network administrator Otherwise you need to ask your network administrator for the appropriate IPv6 settings for the appropriate IP settings Obtain an IP address
37. me you power up your Telephony Gateway especially when many people are online Always leave your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights e The Power and Online lights should be on e If the Power light blinks for more than 30 minutes call your cable company for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replace the cable If you have one or more splitters between the Telephony Gateway and CATV outlet re move the splitters and connect the Telephony Gateway directly to the out let Proceed to the Ethernet or wireless solutions next page if necessary Touchstone TG862 Telephony Gateway User s Guide 43 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary I m not getting on the Internet Ethernet If you are using a hub is the hub turned on Are you using the right type of Ethernet cable Use the supplied cable for di rect connection to a computer use a cross over cable for connection to a hub Press the Reset button on the back of the Telephony Gateway A misconfiguration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Router to Factory Defaults I m not getting on the Internet Wireless
38. n the left shows the location of the reset button unit Pretura key 200000000000000 TL la Network Neme SSID P00 OOK X00 3 ii TG862S Only The rear panel power switch can also be used to power cycle the Cable Dmna 2 Q dfl J Resetting the Router to Factory Defaults J To reset the router to factory defaults press and hold the Reset button on the back TG862S of the Telephony Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defaults You may need to do this if a misconfiguration has locked out all access Touchstone TG862 Telephony Gateway User s Guide 42 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in but the Power light is off Check all power connections Is the power cord plugged in firmly at both ends If you plugged the power cord into a power strip make sure the strip is switched on Avoid using an outlet controlled by a wall switch if possible Finally check the fuse or circuit breaker panel I m not getting on the Internet all connections It may take over 30 minutes to establish a connection the first ti
39. nnection to open the Status window f Local Area Connection Status S General Connection 1Pv4 Connectivity Internet IPv6 Connectivity Internet Media State Enabled j Duration 01 27 54 Speed 1 0 Gbps Activity Sent A Received a Bytes 1 975 644 94 996 481 Waingia Disable Diagnose A Touchstone TG862 Telephony Gateway User s Guide 30 ARRIS Troubleshooting Glossary Getting Ethernet Started Installation Configuration 5 Click Properties to open the Properties window Q Local Area Connection Properties Local Area Connection Properties Networking Networking Connect using Connect using P Broadcom NetXtreme Gigabit Ethemet P Broadcom NetXtreme Gigabit Ethemet A 0 Client for Microsoft Networks M E QoS Packet Scheduler 2 8 File and Printer Sharing for Microsoft Networks REM rtemet Protocol Version 6 TCP IPv6 Intemet Protocol Version 4 TCP IPv4 ZI Link Layer Topology Discovery Mapper I O Driver M 4 Link Layer Topology Discovery Responder Description R TCP IP version 6 The latest version of the intemet protocol that provides communication across diverse interconnected networks This connection uses the following tems This connection uses the following tems M 9 Client for Microsoft Networks M QoS Packet Scheduler C2 8 File and Printer Sharing for Microsoft Networks M Intemet Protocol Vers
40. ntrol settings For example you may want the computers of the father and mother to be trusted while the childrens computers have parental controls in effect Note Refer to the Finding the MAC Address of a Computer sidebar for in formation on determining the MAC address of your computer Keyword and Web Site Filtering You can add a list of keywords and web sites that you want to block To add a keyword or web site to the list click the respective Add button To delete a keyword or web site from the list first click its check box and then click the Delete button Add Keyword Filter Add Web Site Filter Keyword 2 Web Site 2 Day CALL WEEK Day CALL WEEK Sun until Sun m 3 Sun untit Sun 2 Time MALL DAY Time ALL DAY 00 00 m uneit 00 00 2 00 00 s uneit 00 00 m Cancel AddKeywordFilter Cancel AddWebSiteFilter amp th Adding a Keyword or Web Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Set the start day and end day for the blocked access Sun until Sun in dicates all week or just click the All Week checkbox c Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates all day or just click the All Day check box d Click the Add Keyword Filter or Add Web Site Filter button respec tively Then click the Apply button Touchstone TG862 Telephony Gateway User s Guide 24 Gett
41. ork from the Internet The TG862 provides a built in firewall Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Headend The central office in an HFC network The headend houses both video and data equipment In larger cable networks a master headend often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Touchstone TG862 Telephony Gateway User s Guide 48 efi tale Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all connected devices IP address A number assigned to your computer by your cable company used to iden tify your computer to other systems on the Internet ISDN Integrated Services Digital Network A digital telephony standard that pro vides communication speeds about twice as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely identifies any device connected to a network Your cable company uses your Telephony Gateway s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of
42. oting Glossary System Requirements The Touchstone Telephony Gateway operates with most computers The following describes requirements for each operating system see the documentation for your system for details on enabling and configuring networking To use the Telephony Gateway you need DOCSIS high speed Internet service from your cable company Telephone service requires that the cable company has Pack etCable support Recommended Hardware The following hardware configuration is recommended Computers not meeting this configuration can still work with the TG862 but may not be able to make maximum use of TG862 throughput e CPU P4 3GHz or faster e RAM 1GB or greater e Hard drive 7200 RPM or faster e Ethernet Gig E 1000BaseT Windows Windows XP Windows Vista or Windows 7 A supported Ethernet or wireless LAN connection must be available MacOS System 7 5 to MacOS 9 2 Open Transport recommended or MacOS X A supported Ethernet or wireless LAN connection must be available Linux other Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel A supported Ethernet or wireless LAN connection must be available Touchstone TG862 Telephony Gateway User s Guide 12 Getting Started Installation ARRIS Ethernet Configuration Troubleshooting Glossary
43. plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included e screwdriver flat blade or Phillips depending on what kind of screws you use e wall mount template included e transparent tape for temporarily securing the mounting template to the wall not included Location Always position the Telephony Gateway e within reach of an AC outlet The power cord must reach the outlet without stretching and without adding extension cords e near a cable outlet to avoid long cable runs Instructions Wall mounting instructions Note When mounting the Telephony Gateway on drywall try to position the Telephony Gateway so at least one of the screws is fastened to a stud This may prevent the Telephony Gateway from pulling out of the wall in the future To prevent overheating of the Telephony Gateway do not block the ventilation holes on the sides of the unit Touchstone TG862 Telephony Gateway User s Guide 19 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary 1 Position the mounting template on the surface where you intend to mount the Telephony Gateway and secure in place with transparent tape 2 Drill holes through the template in the specified locations for the mounting screws After drilling holes remove the template from the surface 3 If using drywall anchors set them into the wall Then drive the screws into the wall leaving a gap of about 1 8
44. technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this docu ment The information in this document is proprietary to ARRIS ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group All other trade marks and registered trademarks are the property of their respective holders Protected under one or more of the following U S patents 7 031 435 7 100 011 Other patents pending ARSVD01434 Release 8 Standard 1 4 March 2012 ee ARR I s
45. tor on each end It is the same kind of wire used to con nect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both ends There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to the near est cable outlet e Phone Cable as shown in the image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables from any electronics retailer and many discount stores e Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want to use You can buy a splitter from Touchstone TG862 Telephony Gateway User s Guide 10 Getting Started Installation ARRIS Configuration Troubleshooting Glossary any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter Note A splitter effectively cuts the signal in half and sends each half to its two outputs Using several splitters in a line may deteriorate the quality of your television telephone and or internet connect
46. tronics retailer and most discount stores SSID Service Set IDentifier a string of text up to 32 characters long that uniquely identifies a wireless LAN Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Touchstone TG862 Telephony Gateway User s Guide 50 ARRIS Getting Wireless Ethernet Started Installation Configuration Configuration Usage Troubleshooting Glossary Upstream The path from a subscriber device to the headend Some older cable docu mentation may refer to this as the return path or reverse path WEP Wired Equivalent Privacy a common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access a standard for encrypting data sent over a wireless LAN WPA offers improved security over WEP Touchstone TG862 Telephony Gateway User s Guide 51 Touchstone TG862 Telephony Gateway User s Guide Copyright 2012 ARRIS All rights reserved The information in this document is subject to change with out notice The statements configurations
47. uctions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer Touchstone TG862 Telephony Gateway User s Guide 37 ARRIS Started Installation Configuration Troubleshooting Glossary Getting Ethernet Indicator Lights for the TG862 The Touchstone Telephony Gateway has nine LED indicator lights to assist in trou bleshooting Wiring Problems TG862 If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be power Fe D shorted touching or there may be undesired voltage on the lines If this pattern ps Foo persists for more than 10 seconds disconnect the telephone lines from the Tele D aut ace say us phony Gateway then call a wiring technician for assistance online FP O Patterns Normal Operation LAN and Telephone ethernet a un Ss The following table shows light patterns for the Ethernet and wireless LANs and the e wii a telephones during normal operation secul a J EA tel ae On Computer On WiFi Connected Enabled On On hook 74 Off Computer Off WiFi AC rower not connected Disabled Fasi Ol meals a4 Flash Com Flash H aleaniee ad puter Activity Computer Activity On On hook No AC Power Flash Off hook Off disabled Firmware Upgrade normal operation
48. ult wireless security settings or if you want to configure any other wireless LAN settings refer to the following instructions Accessing the Configuration Interface Follow these steps to access the configuration interface You should have already set up the TG862 as described in Installing and Connecting Your Telephony Gateway 1 a If security has been properly set up on your computer to access the wire less LAN on the TG862 use the connection utility for your operating system to connect to the wireless LAN using its network name SSID as shown on the security label b If you cannot access the wireless LAN you must first establish a wired Ethernet connection between your computer and the TG862 2 In your web browser open the page http 192 168 0 1 to access the wireless router setup The Login screen displays Note The default user name is admin The default password is pass word in lower case letters 3 Enter the user name and password and click the Apply button to log in The System Basic Setup screen displays Touchstone TG862 Telephony Gateway User s Guide 22 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary 4 Use the online help information to set configuration parameters as required Note Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen including the security mode and set ting a system passwor
49. up my phone why In order for telephone service to be functional on the Telephony Gateway telephone service must have been purchased from the service provider and configured on your Telephony Gateway The following steps should help in identifying the source of the problem 1 Is the Power LED lit e If not check to make sure the Telephony Gateway is plugged in and the outlet has power e If the LED is lit go to the next step 2 Is the Online LED lit e If not check the coax connection at the Telephony Gateway and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider e If the Online LED is lit go to the next step 3 Is the Telephone Tele 1 or Tel 2 LED lit e If not phone service has not been set up on that line Contact your service provider e If it is blinking there is a phone off hook somewhere in the house Find that phone and hang it up e If it is lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway e Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled Telephone 1 2 for line 1 and Tele phone 2 for line 2 e If so try a different phone Make sure the new phone is a work ing phone e If a known good phone is used and you still don t have dial tone try a different phone cable If a new phone and cable do not re store dial tone call your service provider
50. your Telephony Gateway Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your cable company may have a web proxy that keeps copies of popular web pages the proxy can send you those pages instead of fetching them directly from the web site resulting in faster page loading and less network congestion Touchstone TG862 Telephony Gateway User s Guide 49 efi tale Started Installation ARRIS Configuration Troubleshooting Glossary RF Abbreviation for Radio Frequency Some literature refers to coax as RF cable and the connectors as RF connectors RJ 11 A standard 2 conductor modular connector commonly used in North Amer ica for connecting telephones RJ 14 A standard 4 conductor modular connector commonly used in North Amer ica for connecting 2 line telephones RJ 45 A standard 8 conductor modular connector commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway You can buy a splitter from any elec
51. your device s network connection The Local Area Connection Status widow displays L Local Area Connection Status 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Local Area Connection Properties General Authentication Advanced Connect using S ARRAIS TOUCHSTONE DEVICE efi This connection uses the following items a 3 Client for Microsoft Networks M dS File and Printer Sharing for Microsoft Networks M QoS Packet Scheduler z Install Description Transmission Control Protocal Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks C Show ican in notification area when connected E Touchstone TG862 Telephony Gateway User s Guide 27 ARRIS Getting Ethernet Started Installation Configuration Troubleshooting Glossary 5 Click the General tab Then click Obtain an IP address automatically and click OK Internet Protocol TCP IP Properties General Altemate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask pour network administrator for the appropriate IP settings Obtain DNS server address automatically Use the following DNS server addresses 6 Click OK to accept the new settings and OK again to close the Properties window 7 You may have to r
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