User Guide TWS Stats V2.1
Contents
1. oe oA IAAL A a Bo ere TEER ROLLED egg ge PAAR e AAPA pgp AAAS AAA AAAS AA Feet ae A AYA AA A LAA AO pret 9 89 Akaa hhaha tt 4 hh AAA AAA ApS AAA ry COS wees ppi y g f r a r y dsg P A A Aenea A ea gt I a3 J 2 2S 2 SS 22 pare f E EN A Ar ETOT PT FAA ff AP fs AA fhe SECIS i yi i eG CECT apie ee er AAAI AINA IA 5 FFY op Ow AAA Ae AA DAD MDB R RA AAN 4 Ae SA AAA ppi f a Mee a a 4 gt A AP ff fa kA x AAS Ah AA A AA w w APSA PGA A AL AAA A Ah AAA i AACA AAA J Sees y 1 AN AA d A i 2 ix A Pe gf gf AA A DA Aste 0966606900 YY yA AAA AAA ae Ah hh k LY Torp a pun ra wa AY KT ha tree eee 5 COLLEEN Seeee ee SOS ser Guide S Stats V2 1 AMT PTD TLA 0025 2 1 EN April 2007 Contact and Support AASTRA MATRA Telecom Address 1 rue Arnold Schoenberg 78280 Guyancourt France Tel France 33 1 30 96 42 42 Fax 33 1 30 96 42 43 E mail Technical Support a2. in the internal numbering External lan Internal p Unique Internal contacts included in the internal numbering plan If you choose Unique and your TWS directories are configured the screen below will be displayed In this case you have two possibilities l Either your administrator see TWS Stats administration documentation has configured the use of a dialogue box in which you can enter up to the first three letters of the name of the contact you are looking for in order to perform your statistics see example with azi below In this case click the zoom tool to refresh the search AMT PTD TLA 0025 2 1 FR Page 9 19 2 Or your administrator has given you a list containing all the alphabets so you can filter with the first letter of the name see example with the letter A below In this case click the zoom tool to refresh the search B c D E F G H I J 2 3 2 Filtering by call type Ingoing calls Page 10 19 ATANGANA AYISS ATAHNGANA AYISSI ATTARD ATTHENONT ATT AUF FRET BETTELLI AUTEROCHE AVENA You can filter calls according to their origin All means both Incoming and Outgoing calls By combining this parameter with the effective non effective calls tabs see 2 4 Type of Statistics you can for instance recover the number of lost calls AMT PTD TLA 0025 2 1 FR 2 3 3 Filtering by view type Depending on the period different period views will be ava
3. of statistic Calle number 1235 4 5 6 7 8 9 1011 12 13 14 15 16 17 18 19 20 21 22 25 24 25 26 27 28 calls Le iat LAF Powered by TWS Stats AMT PTD TLA 0025 2 1 FR Page 15 19 124345 6 7 68 9 1011 12 13 14 15 16 17 16 19 20 21 22 23 24 25 26 27 26 calls Le Oa 0 Powered by TS Stats HF effective non effective Hang up Dur Aug Call Period calls calls Time Cony Dur 1 z a ral 5 Ei rbouchot 15 2 14 82 4 p rbouchot T 12 1 1 151 25 82 rbouchot 18 5 1 0 5210 104 8 10 11 le rbouchot J T z BE g 13 rbouchot z 1 1 To oP 14 rbouchot 1 1 0 120 120 15 rbouchot Ei 8 z 179 29 12 rbouchot E 2 0 of Fa 17 12 19 rbouchot 1 1 1 252 292 2 1 rbouchot 2 4 1 137 2 8 2 rbouchot z 0 2 21 22 rbouchot 1 1 E 54 54 2 5 2 Backing up the statistics You can back up the statistics you wish to preserve The parameters are backed up and you can retrieve a statistics model Only the period and type of period cannot be changed dynamically Calls type All Views type gt Peric Type of statistic Click here iF you want to save your statistic Page 16 19 AMT PTD TLA 0025 2 1 FR Dur Conv Avg calls Dur If the statistic is backed up correctly a confirmation message appears see above AMT PTD TLA 0025 2 1 FR Page 17 19 3 Your statistics You can obtain the page below by selecting the menu TWS Stats then My Stats Click this button to display the description go Click th
4. 252 BACKING UID INS SUATIS NCS asni a te HA ESO a T eames 16 Se NOUR STAHSTICS sioner a 94 18 4 STATISTICS CALCULATION 625 19 AMT PTD TLA 0025 2 1 FR Page 3 19 1 Overviev TWS Stats is an easy to use tool for creating statistical tables or graphs histograms pie charts etc The tool is incorporated into TWS Caller see screen below and enables each user to view his or her own call statistics W poy Directory Call Lag TS Phone Profile g TWS Mail TWS Rules gt TiS Stats By Period e fy Stats Infos Support Documentation Help Depending on the period TWS Stats can produce The total number of calls The number of successful calls The number of failed calls The number of outgoing calls The number of calls received The number of lost calls VUVVVY But also The average off hook time The total conversation time The average conversation time The percentage of answered unanswered calls Yyyy Page 4 19 AMT PTD TLA 0025 2 1 FR 2 Overview of the TWS Stats interface By default the TWS Stats window is located in the TWS Caller menu to access it Click aner on the TWS Caller bar then on By Pernod e biy Stats You then have access to the TWS Stats menu comprisi
5. astra com Page 2 19 AMT PTD TLA 0025 2 1 FR User Guide Table of Contents l OVERVIEW rset ts etaetedicets eerste dette st aa aaa 4 2 OVERVIEW OF THE TWS STATS 28 177 2 5 2 1 SlaliSticS DY DENG ots natin a ana eee 5 Lili MANY SLAG CS itt data E cctani inaction 6 7782 MOMAY SATIS UG Sansen ck eis tere iat aot URGE EOE eT SLOG FLSA aN een aaa 6 27892 Annual Stalis ICS u thats GMO LT Fads SLRS ene ce eh ate TLS LAG SN oe ane 7 2 2 52131500 71 3020711103 007 5 495 45559 5 595455444955544555545454953835555 395 599935559425859 365 a 93955 555 55553935244555554345 4455 55535 5453 8 2 3 TNO OSG IET Sina OR 5 59 993 93 2 TNT TOE OE OR ATE TENE LECT 9 231 Fitenng DY type Ol COMLACIS cincs heieren anna aaa ranan aer E e ESETE EAE RETA 9 292 Fiten Dy Call yD Easan e E E I AEDA 10 2 3 2 Filtering Dy VIEW type is Seasnsusoreauiovaresnantradadead nadauehenaasacuseeansapendaadaiseasbasmensaaauedoomenanantuededeeateuuoramsdereeeceat 11 2 4 TYPE OL STATISTICS ann AN EEE SGT 12 2 5 Printing and backing up the 5 805 05 lt gt gt gt 14 AS EME PAEO AOE TN a a a Ee 14
6. f non effective calls Each tab corresponds to a type of statistics You can update it dynamically by changing at any moment a parameter of the TWS Stats toolbar The different types of statistics are e Number of calls e Number of calls that resulted in a conversation available only for incoming and outgoing calls e Number of calls that did not result in a conversation available only for incoming and outgoing calls Total conversation duration Average conversation duration Off hook time available only for incoming calls Percentage of answered calls compared to unanswered ones available only for incoming and outgoing calls e Asummary table for all the statistics Page 12 19 AMT PTD TLA 0025 2 1 FR m on in E 3 T T 0 T2343 6 7 6 9 101112173 141516 17 16 1920212223242526 27 20 293031 Le 0321407 Powered by TS Stats From 01 03 2007 to 31 03 2007 Call recipient All Calle type All View type By day Type of statistic Calle number The caption displays the initial and final date as well as the different parameters Call recipient Call type View type Type of statistic Period Display hours For statistics such as Conversation duration Average duration and Off hook time you can modify the display by choosing seconds minutes or hours For statistics such as of answered calls you can specify that the histogram be displayed in values or percentages Moreover it
7. ilable A total is always available for each view period it corresponds to the sum of all the calls or the duration over the period in question Daily period If the period corresponds to one day it is possible to choose a view y by hour Period total By hour Period total ia If the number of days in the period is between 2 and 31 you can 1 have a view by day by hours or by days of the week Period total By day By hour Ey Days of week Period total By hour By Daws of week If the number of days is above 31 you have views by hours and by days of the week Monthly period If the selected period corresponds to one month you may have views by day or by days of the week Period total By hour By Days of week If the selected period is between 2 and 12 months you have views by month or by days of the week Period total By month By Days of week Annual period If the selected period corresponds to one year you may have views by month Period total By month AMT PTD TLA 0025 2 1 FR Page 11 19 If the selected period corresponds to more than one year a view by year Is available Period total By Year Once you have configured the different filters correctly you can choose different statistic types 2 4 Type of statistics All By day Avg calls Dur Effective non effective calls Calls Humber H of effective calls H o
8. is button to delete a backed up statistic P Click this button to go to the page containing the statistics model you have backed up Hame of your statistic Description Description Page 18 19 AMT PTD TLA 0025 2 1 FR 4 Statistics calculation rules Internal calls these are calls for which the phone number length is lt the numbering plan length Effective incoming calls incoming calls picked up by the user concerned Non effective incoming calls incoming calls not picked up by the user concerned Effective outgoing calls outgoing calls picked up by a correspondent who may not necessarily be the person called example a call picked up by a voice mail system Non effective outgoing calls outgoing calls not picked up by the called party AMT PTD TLA 0025 2 1 FR Page 19 19
9. is only in case of Total view day month year that you can see a pie chart T BNSNSSENNNNNENENEENESNSNNENENNENENENS proren en pourcentage In the Summary tab all the data for the different types of statistics is presented in form of a table see below AMT PTD TLA 0025 2 1 FR Page 13 19 Ee es effective calls non effective calls jH TEN Call Dur rbouchat rbouchoat rbouchoat rbouchoat 13 rhouchoat 15 rbhouchoat 17 T 19 rbhouchoat 21 rbouchot Se _ _ E EEE EEE EE S 2 E 2 5 Printing and backing up the statistics 2 5 1 Print mode You can display each statistic in a printable format For this just click the button below each histogram or pie chart Calls type Outge View type By d Type of statistic Click here iF you want Eo print your statistic Clicking the above button displays the graph you had previously as well as its caption and summary table containing the values of each statistic see below The specific display modes for certain statistic types are kept choice of display type for durations seconds minutes hours as well as the specific modes for the percentage of answered calls Page 14 19 AMT PTD TLA 0025 2 1 FR Calls Number From 01 02 2007 to 28 02 2007 Call recipient All Calls type Outgoing calls View type By day Type
10. ng By Period and My Stats 2 1 Statistics by period Click By Period then choose the type of period over which you wish to perform your statistics Day Month Year No matter the period you choose you must choose a start date and an end date which must of course be later than the start date After choosing your dates click Next Below are the different possibilities for period type AMT PTD TLA 0025 2 1 FR Page 5 19 2 1 1 Daily statistics 24 02 2007 24 2007 a Today 21 03 2007 2 1 2 Monthly statistics Period Start date End date Page 6 19 february 2006 march 2006 april 2006 may 2006 june 2006 july 2006 august 2006 september 7006 october 2006 november O06 december 2006 AMT PTD TLA 0025 2 1 FR You can select a maximum of 12 months 2 1 3 Annual statistics You may only enter one year per text box between 2000 and 2050 Years not containing any call will not be shown on the graphs AMT PTD TLA 0025 2 1 FR Page 7 19 2 2 Statistical specifications Period total Page 8 19 AMT PTD TLA 0025 2 1 FR All these parameters are common to the main statistics page defined below You can redefine them dynamically to modify the statistic you wish to display Click Next to obtain this interface 2 3 Choosing filters 2 3 1 Filtering by type of contacts You can choose All all contacts All External contacts not included
Download Pdf Manuals
Related Search