User Guide TWS Alerter R2.1
Contents
1. FEE AD ADDR Epp PPE heen O AA f 3 f ANS r AAA ETT r A i gt AA AA x 0 4 TTT ee aes papel LOT 43 ihe hb AS PPT ft LADD EE LY AAAA AAAA DS AA A an ag de h i 2 aa Ts pra warren eevee Po at fe te Pn ASAIN a tn AAAAAR ARH A ih be yy a Py Aaa ANS ever Foy Ws A a 6 AS Ty ser Guide Alerter R2 1 AMT PTD TLA 0015 2 1 EN April 2007 Contact and Support AASTRA MATRA Telecom Address 1 rue Arnold Schoenberg 78280 Guyancourt France Tel France 33 1 30 96 42 42 Fax 33 1 30 96 42 43 E mail Technical Sup2. skills are required to use this document 1 2 Features TWS Alerter offers the following telephony services e Customized record pop up TWS Alerter includes a record pop up engine which opens applications and retrieves the parameters Example client record in Exchange database e Off hook and on hook e Standard record pop up when a call is received a Windows notification screen appears showing the name and details of the caller TWS Alerter retrieves the caller s name and details from all types of business directories Page 4 9 AMT PTD TLA 0015 2 1 FR 2 Ergonomics 2 1 Running the application To start TWS Alerter simply run the TWS Caller application 2 2 Displaying masking the window By default TWS Alerter is not visible apart from an icon in the task bar wy O Ca 18 00 If you wish to display the TWS Alerter window manually for example to check that you are correctly identified right click the TWS Alerter icon in the task bar and then click Show Click Show to open the TWS Alerter Si GLU NT 64 window The TWS Alerter window then opens with a default record Your TWS ID appears in this area 7 eels w 93 This button masks the Alerter application To see the last incoming call click below This button is described in Chapter 3 a Previous e To mask the window click the cross in the top right of the window The application remains active in the task bar e To display the record of
3. BATIPRO Click here to open the application if the button has been configured 3 1 2 Actions available during a call The window remains open during the conversation you can mask it without interfering with the conversation by clicking and disappears once the conversation is over During the conversation you can a Hang up end the conversation Open the third party application if this button has been configured Mask the window click the cross to mask the window if it is in your Way Click here to hang up Alerter Useri 71 P Click here to open the application A if the button has been BATIPRO configured 3 2 Other situations AMT PTD TLA 0015 2 1 FR Page 7 9 3 2 1 Displaying the last call TWS Alerter can show you the record of the last person that called you Right click the TWS Alerter icon in the task bar then click Show The default record appears Alerter To see the last incoming call click below Click here to view the last caller s record E TERT 4l Previous Click the red arrow to display the information available about the last caller Page 8 9 AMT PTD TLA 0015 2 1 FR 3 2 2 Possible actions You can take the following actions Dial the number of the contact to call them Click the telephone 4000 number which appears underlined w Open the third party application if this button has be
4. en configured E Mask the window click the cross to mask the window if it is in your way Walerter Useri 4321 mi HOTLINE BATIPRO Click the number to dial it C 0 BATIPRO Click here to open the application if the button has been configured AMT PTD TLA 0015 2 1 FR Page 9 9
5. port aastra com Page 2 9 AMT PTD TLA 0015 2 1 FR User Guide Table of Contents 1 PRESENTA O N aa aaa aaa aaa 4 1 1 0 9611071860 ED PS EET Ao VES RO ERED A ENE PEI on ERE OA 1 2 SLUT OS SN 2 ERGONOMICS aaa asses aka ia aga ee as 5 2 1 Running the ADDI CATION SSSA aS 2 2 Displaying masking the window sesessocssosessocssosesooesoocesocesoosesosesoosesosesooeeoosesocessosesosesoosesossessosesosessse 6 USING TWS ALERTER 3 3 1 FORINCOMING Calls OES a SORIA N 3 1 1 811009 4 8113018 8561018 011 110481064 Silies Actions av ilable during a calcinar aaea has 7 3 2 Other STAR ONG ossicles ines SRSA SRS ASE ENTENEN TEE ices 7 3 21 015015 1110 1016 135 691 aaa N aaa 3 2 2 Possible actions AMT PTD TLA 0015 2 1 FR Page 3 9 1 Presentation 1 1 Overview TWS Telephony Web Services Alerter is a tool for supervising incoming telephone calls via a pop up record showing detailed information about the caller It integrates smoothly and effectively into your work environment and appears only when a call is received No special computer
6. the last caller click the arrow in the bottom left of the window described in Chapter 3 e To close the TWS Alerter application right click the caller icon in the task bar then click Close The TWS Alerter icon disappears as well as all the TWS applications running already Click Close to close TWS Alerter Close Scag 01 0 In normal use the window appears and disappears automatically AMT PTD TLA 0015 2 1 FR Page 5 9 3 Using TWS Alerter 3 1 For incoming calls TWS Alerter notifies you of all incoming calls via a record pop up The record gives you details of the caller Alerter Useri 4324 Caller ID if entered in the reversedirectory HOTLINE BATIPRO E 0 k BATIPRO Caller s company name if entered in the reverse directory 3 1 1 Actions available before off hooking Several actions are available when the window opens Accept the incoming call off hook w Open the third party application if this button has been configured 2 Ignore the call simply do nothing you can click the cross to mask the window if it is in your way Divert the call if you click this button when a call arrives the call will be immediately diverted to any extension of your choice voice mail etc Page 6 9 AMT PTD TLA 0015 2 1 FR Alerter Useri 4374 Click here to accept the call off hook HOTLINE BATIPR C 0
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