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xSeries 345 Type 8670 - Page d'accueil

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3. er SARA RIA ETRE EE 1 1 2 2 3 3 4 Server Library Salsa te REAR 1 Chapter 8 Related service information 131 2 A IBM 33F8354 sol N EIGRA LATERE H Reno SANE FRESE PARBAKE 100 212 F CD ROM DVD ERRATE TRS IA DR BAAR eae eee ee
4. E 3 3 AA E CD ROM DVD 1 Em CD ROM Class 3A Class 3B CD ROM 18Kg 32Kg 55Kg
5. xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 218 37 gt 32 BA 70 5 HH gt 55 121 2 ER 5 A A AA 20 10 es 10 A 82 180 gt 82 180 5 Chapter 8 Related service information 137 Important Toutes les consignes Attention et Danger indiqu es dans la bibliotheque IBM documentation sont pr c d es d un num ro Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la pr sente section Par exemple si une consigne de type Attention est pr c d e du chiffre 1 ses traductions sont galement pr c d es du chiffre 1 dans la pr sente section Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Notice n 1 AA DANGE
6. Appendix B Notices 163 164 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Part Number 48P9718 1P P N 48P9718
7. Chapter 8 Related service information 147 2 A LIBV 33F8354 100 C
8. Error code symptom FRU action 00180200 1 Run the Configuration Setup Utility program No more I O space available for PCI de 2 Failing adapter adapter 3 System board 00180300 1 Run the Configuration Setup Utility program No more memory above 1MB for PCI 5 Eailinhiadepier adapter Sand acapir 3 System board 00180400 1 Run the Configuration Setup Utility program No more memory below 1MB for PCI a 2 Move the failing adapter to slot 1 adapter 3 Failing adapter 4 System board 001 80500 Sonia 1 Remove failing PCI card PCI option checksum error 2 System board rl 1 Run the Configuration Setup Utility program to bridge erroi 2 Move the failing adapter to slot 1 3 Failing adapter 4 System board 00180700 00180800 1 System board General PCI error 2 PCI card 001 81 000 Adapter ROLerron System board 01295085 1 System board ECC checking hardware test error 2 Microprocessor 01298001 1 Ensure all processors have the same cache size No update data for microprocessor 1 2 Microprocessor 1 01298002 1 Ensure all processors have the same cache sizes dock speeds No update data for microprocessor 2 and clock frequencies 2 Microprocessor 2 01298101 1 Ensure all processors have the same cache sizes dock speeds Bad update data for microprocessor 1 and clock frequencies 2 Microprocessor 1 01298102 1 Ensure all processors have the same cach
9. 148 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 5 Es AA 20 gt 1 0 10 A 4 FE 82 Kg Chapter 8 Related service information 149 o to Server Library WE RE FY 4 AS AVES tos NHL OL HSS ge so SO ya ADSI 0 EM LISE Hga Hao 29 Sed 4038 Ya Are A Asg U C HS 01 22 4020 HS 12 AACA HAS WS F0 Aves 29 Ave dn 20S USLICI DE NA NES SEM AM PSA PE FSH ASA AVES HOSA e 310821 98 aa HA Y SA AMOS ZO SA USE ARE ASHU 01 SAS Dota es SHE RE HOSA AOL ES Ol HIS AA SANE Es MPAs HI DISAIS PE HA VCS SEG HA E SAO SUC 0 MSO ASS SE SE NES HH MIE Oi AAs AIS Als HOSS 22 aadA Would St SH LE PAY ZNO US SS Buys AI ON AIS AAS 28 ESA Hal CIE 480 de st SA GS SH AU
10. Safety Information Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione E NES AAG HU CM BHE AHA Lea atentamente todas las declaraciones de precaucion y peligro ante de llevar a cabo cualquier operaci n WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo un elemento qu mico que en el estado de California de los Estados Unidos est considerado como un causante de cancer y de defectos cong nitos adem s de otros riesgos reproductivos L vese las manos despu s de usar el producto Online support You can download the most current diagnostic BIOS flash and device driver files from http www ibm com pc support on the World
11. Data is incorrect or sporadic Check the following Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps or at 1000 Mbps Make sure that the cables do not run close to noise inducing sources like fluorescent lights 39 Chapter 3 Diagnostics Table 6 Ethernet troubleshooting chart continued Ethernet controller FRU actions problem The Ethernet controller Check the following stopped working when Make sure that the cable is connected to the Ethernet controller another adapter was Make sure that your PCI system BIOS code is current added to the server Reseat the adapter Determine if the interrupt IRQ setting assigned to the Ethernet adapter is also assigned to another device in the system Use the Configuration Setup Utility program to determine if this is the case Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device Reseat or replace the adapter The Ethernet controller Check the following stopped working without Run diagnostics for the Ethernet controller apparent cause Try a different connector on the hub Reinstall the device drivers See your operating system documentation and the ServerGuide information Reseat or replace the ad
12. een Power cage assembly Diagnostic error codes Note System on page 116 In the following error codes if XXX is 000 195 or 197 do not replace a FRU The description for these error codes are 000 The test passed 195 The Esc key was pressed to stop the test 197 Warning a hardware failure might not have occurred For all error codes replace the FRU or take the action indicated to determine which components should be replaced by a field service technician Error code symptom FRU action 001 XXX 000 Failed core tests System board 88 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 001 XXX 001 System board Failed core tests 001 250 000 System board Failed system board ECC 001 250 001 System board Failed system board ECC 005 XXX 000 System board Failed video test 011 XXX 000 System board Failed COM1 serial port test 011 XXX 001 System board Failed COM2 serial port test 014 XXX 000 System board Failed parallel port test 015 XXX 001 System board USB interface not found board damaged 015 XXX 015 1 Make sure the parallel port is not disabled Failed USB external loopback test 2 R
13. When prompted as to whether you want to save the current code to a diskette press N When prompted to choose a language select a language from 0 to 7 and press Enter to accept your choice Do not restart your server at this time Remove the BIOS flash diskette from the diskette drive Turn off the server and disconnect all power cords and external cables then remove the server cover Remove the jumper from the Flash boot block recovery jumper block or move it to pins 1 and 2 to return to normal startup mode Reconnect all external cables and power cords and turn on the peripheral devices then reinstall the server cover Restart the server The system should start up normally Chapter 3 Diagnostics 37 Power checkout Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition A general procedure for troubleshooting power problems is as follows 1 Turn off the server and disconnect all ac power cords 2 Check for loose cables in the power subsystem Also check for short circuits for example if there is a loose screw causing a short circuit on a circuit board 3 Remove adapters and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration TS to start the server see Min
14. The number of serial ports identified by the operating system is less than the number of serial ports installed 1 Verify that Each port is assigned a unique address by the Configuration Setup Utility program and none of the serial ports is disabled The serial port adapter if you installed one is seated properly 2 Failing serial port adapter A serial device does not work 1 Verify that For more information about the The device is compatible with the computer RE see Serial port on The serial port is enabled and is assigned a unique address page 76 The device is connected to the correct port see Input output ports on page 73 2 Failing serial device 3 Serial adapter if installed 4 System board Chapter 6 Symptom to FRU index 99 Note See System on page 116 to determine which components should be replaced by a field service technician Software problem Symptom FRU action Suspected software problem 1 To determine if problems are caused by the software verify that The computer has the minimum memory needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory you might have a memory address conflict The software is designed to operate on the computer Other software works on the computer The software that you are using wor
15. VRM 1 413 J8 Oo Battery _ BH1 caen PCI riser card J16 1 PCI riser card PCI X slot 3 64 bit 3 3V 133 MHz PCI 3 PCI X slot 4 64 bit a E 3 3V 133 MHz PCI 4 oe T DI 1 PCI slot 5 32 bit PCI 4 5V 33 MHz PCI 5 e IL 1 PCI 5 o ol Es System management connector Chapter 4 Customer replaceable units 51 Adapter considerations Before you install an adapter review the following information Read the documentation that comes with your operating system Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this chapter If you need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter You can install only low profile adapters in slots 1 and 2 You can install standard full length adapters with the adapter guides removed from the adapters in slots 3 and 4 You can install only a half length adapter in slot 5 The ServeRAID 5i controller can be installed only in PCI slot 2 The low profile 2 U bracket that comes with the controller is required to install the controller The ServeRAID 4LX Ultra160 SCSI controller can be installed in PCI slots 3 4 or 5 of xSeries 345 models with a 400 MHz front side bus microprocessor but only in PCI slots 3 or 4 of xSeries 345 models with a 533 MHz front side bus microprocessor The optional IBM Remote Supervisor Adap
16. Your server has one standard serial port Some application programs require specific ports and some modems function properly only at certain communication port addresses You might need to use the Configuration Setup Utility program to change communication port address assignments to prevent or resolve address conflicts Viewing or changing the serial port assignments Complete the following steps to view or change the serial port assignments 1 Restart the server and watch the monitor screen 2 When the message Press Fl for Configuration Setup appears press F1 3 From the main menu select Devices and I O Ports then press Enter Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must type the administrator password to access the full configuration menu 4 Select the serial port then use the arrow keys to advance through the available settings 5 Select Save Settings then select Exit Setup to exit from the Configuration Setup Utility main menu Serial port connector The following illustration shows the 9 pin male D shell serial port connector on the rear of your server This connector conforms to the industry standard Universal Serial Bus version 1 1 ports Your server has one Universal Serial Bus USB version 1 1 connector on the front of the server and two USB version 1 1 connectors on the rear of the server USB is a serial interface standa
17. on page 111 3 The power supply has failed Action Replace the power supply Light Path Diagnostics If the system error LED on the front of the server is on one or more LEDs inside the server might be on Use the Light Path Diagnostics panel to quickly identify the type of error that occurred For LED locations see System board LED locations on page 49 Your server is designed so that LEDs remain illuminated when the server shuts down as long as the power supply is operating properly This feature helps you to isolate the problem even if an error causes the server to shut down Diagnostic panel LEDs The following illustration shows the LEDs on the diagnostics panel inside the server See Light Path Diagnostics table on page 34 for information about identifying 32 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide problems using these LEDs U O O T TTT POWER SUPPLY 1 POWER SUPPLY 2 ren E O Speaker VRM CPU NON RED MEMORY OVER SPEC DASD REMIND nMi PCI Bus A Diskette connector ISMP PCI BUS Eee Pel aus c Remind O button 220 UY The Light Path Diagnostics LEDs are describ
18. 3 Turn off the server and all attached devices and disconnect all power cords and external cables ose Turina of he sewer an page h pen remove the server cover see Removing the cover and bezel on page 50 4 Remove the adapters from PCI slots 1 through 2 see Working with adapters jon page 51 5 Disconnect any internal cables as necessary 6 Locate the battery connector BH1 on the system board l O E Battery BH1 persa CF 2 OS 7 Remove the battery a Use one finger to press the top of the battery clip away from the battery b Lift and remove the battery from the socket 8 Insert the new battery a Use one finger to press the top of the battery clip away from the battery b Press the battery into the socket until it clicks into place Make sure the battery clip holds the battery securely 9 Reinstall the adapters that you removed and reconnect the internal cables that you disconnected 70 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooti
19. Failed Modem test Note Ensure modem is present and attached to server 2 Modem 3 System board Error symptoms Note See System on page 116 to determine which components should be replaced by a field service technician You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem in the error symptom charts go to Starting the diagnostic programs on page 30 to test the computer If you have just added new software or a new option and the computer is not working complete the following steps before using the error symptom charts 1 Remove the software or device that you just added 2 Run the diagnostic tests to determine if the computer is running correctly 3 Reinstall the new software or new device In the following table if the entry in the FRU action column is a suggested action perform that action if it is the name of a component reseat the component and replace it if necessary The most likely cause of the symptom is listed first CD ROM drive problems Symptom FRU action CD ROM drive is not 1 Verify that recognized The IDE channel to which the CD ROM drive is attached primary or secondary is enabled in the Configuration Setup Utility program All cables and jumpers are installed correctly The correct device driver is installed for the CD ROM drive Run CD ROM drive diagnostics CD ROM driv
20. 12 115 Copyright IBM Corp 2002 System Note Field replaceable units FRUs must be serviced only by qualified field service technicians Customer replaceable units CRUs can be replaced by the customer Server xSeries 345 Type 8670 Models 11X 12X 21X 22X 31X 32X Index 51X52X 61X 62X FRU No CRU FRU 1 Microprocessor air baffle models 11X 12X 21X 22X 31X 32X 51X 52X 24P1284 CRU 61X 62X 2 Heat sink assembly microprocessor all models 25P6309 FRU 3 Microprocessor 2 0 GHz models 11X 12X 25P2671 FRU 3 Microprocessor 2 2 GHz models 21X 22X 32P8582 FRU 3 Microprocessor 2 4 GHz models 31X 32X 37L3570 FRU 3 Microprocessor 2 67 GHz models 51X 52X 59P4840 FRU 3 Microprocessor 2 8 GHz models 61X 62X 59P4845 FRU 4 Memory 256 MB DDR SDRAM DIMM models 11X 12X 21X 22X 31X 09N4306 CRU 32X 51X 52X 61X 62X 5 VRM card 9 05P alternate models 11X 12X 21X 22X 31X 32X 49P2129 FRU 5 VRM card 9 1 models 51X 52X 61X 62X 49P2010 FRU 6 Power supply filler panel models 11X 21X 31X 51X 61X 01R0601 CRU 7 Hot swap power supply 350 watt all models 49P2033 CRU 8 System board and shuttle assembly models 11X 12X 21X 22X 31X 48P9026 FRU 32X 8 System board and shuttle assembly models 51X 52X 61X 62X 71P8058 FRU 9 Power cage and backplane assembly all models 49P2037 FRU 10 Chassis all models 01R0588 FRU 11 Front bezel assembly models 11X 12X 21X 22X 31X 32X 51X 52X 32P1878 CRU 61X 62X 12 Hard disk drive 36 GB models 12X 2
21. Replace power supply x Power supply x removed No action required information only Power supply x fan fault level critical fan fault in power supply x Replace power supply x Power supply x 12 V fault level critical overcurrent condition detected See Power checkout on page 38 Power supply x 3 3 V fault level critical 3 3 V power supply x had an error See Power checkout on page 38 Power supply x 5 V fault level critical 5 V power supply x had an error See Power checkout on page 38 System running non redundant power level noncritical system does not have redundant power Add another power supply 2 Remove options from system 3 System can continue to operate without redundancy protection if steps1 and 2 are not followed System under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 Check connections to the power subsystem 2 Power supply Power cage assembly System shutdown Refer to the following tables when experiencing system shutdown related to voltage or temperature pro blems Voltage related system shutdown Note See System on page 116 to determine which components should be replaced by a field service technician Message System shutoff due to x current over max value level critical system drawing t
22. the latest NOS installation instructions from the IBM Support Web page 1 Go to http www ibm com pc support 2 Under Browse click Servers 3 From the Family drop down list select your server model 4 If NOS installation instructions are available for your server model OS installation is in the list in the left pane of the Web page Click OS installation and select the instructions for your NOS Using the Configuration Setup Utility program This section provides instructions to start the Configuration Setup Utility program and descriptions of the available menu choices Starting the Configuration Setup Utility program To start the Configuration Setup Utility program 1 Turn on the server and watch the monitor screen 2 When the message Press Fl for Configuration Setup appears press F1 Notes a If you have set both levels of passwords power on and administrator you must type the administrator password to access the full Configuration Setup Utility main menu Without the administrator password limited Configuration Setup Utility program functions are available b You can set an administrator password only if the optional IBM Remote Supervisor Adapter is installed in your server Chapter 2 Configuring your server 11 3 Follow the instructions that appear on the screen Using passwords The System Security choice appears only on the full Configuration Setup Utility menu After you select this choice you can
23. you are using Startable CD mode in which you can configure your controller before you install your operating system To run the ServeRAID Manager program in Startable CD mode turn on the server then insert the BM ServeRAID Support CD into the CD ROM drive If the ServeRAID Manager program detects an unconfigured controller and ready drives the program automatically starts the Configuration wizard and a window similar to that shown in opens ServeRAID Manager Configure the SeryeRAID controller File View Remote Actions Help Configuration wizard guides you through the configuration of your controller Click a controller and click ss or Custom then click Next E Zydeco Local system Configuration paths GR Controller 1 not configured Il fi Contolerz moteomgured Express configuration for controller 1 Click this choice to configure your LSI 1030 controller automatically Custom configuration for controller 1 Click this choice to configure your LSI 1030 controller manually O 2 ready drives available Back Next Cancel Help E 2ydeco2iContraller 1 Figure 1 Configuration wizard window Configuring the controller You can use the Configuration wizard to configure your controller The Configuration wizard provides two configuration options Express and Custom Express configuration automatically configures your controller and you can use Custom configurati
24. 0 3 Press the power control button on the front of the server This will put the server in Standby mode 4 Disconnect the server from the power source Notes a After you turn off the server wait at least 5 seconds before you turn on the server again b You might need to press and hold the power control button for more than 4 seconds to cause an immediate shutdown of the server and to force the power off You can use this feature if the operating system stops functioning Standby mode refers to the condition in which the server operating system is not running and all core logic is shut down except for the service processor Complete the following steps to put the server into Standby mode 1 See the operating system documentation for the proper procedure to shut down the operating system Note Each operating system is different Read all the documentation about shutting down the operating system before continuing 2 Press the power control button on the front of the server You can put the server into Standby mode remotely by using the service processor Chapter 1 General information 7 8 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 2 Configuring your server The following configuration programs are provided with your server ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools
25. 8670 Hardware Maintenance Manual and Troubleshooting Guide Installing an adapter The following illustration shows how to install a PCI or PCI X adapter Adapter retainer Complete the following steps to install a PCI or PCI X adapter 1 Review the information in Safety information on page 121 and Handling static sensitive devices on page 42 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning off the server on page 7 then remove the cover see Removing the cover and bezel on page 50 Determine which expansion slot you will use for the adapter If you are installing an adapter in PCI slot 3 4 or 5 remove the PCI riser card assembly PCI riser card assembly Retention latch fitto Chapter 4 Customer replaceable units 53 a Loosen the two captive screws to release the PCI riser card assembly b Lift the assembly from the server c Place the assembly on a flat level surface 5 Open the adapter retainer and slide the expansion slot cover out of the server or PCI riser card assembly Store it in a safe place for future use Attention Expansion slot covers must be installed on all empty slots This maintains the electronic emissions characteristics of the system and ensures proper cooling of system components 6 See the documentation that comes with your adapter for any cabling instructions It might be easier for you to
26. Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 6952301 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Chapter 7 Parts listing xSeries 345 Type 8670 119 120 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 8 Related service information Note The service procedures are designed to help you isolate problems They are written with the assumption that you have model specific training on all computers or that are familiar with the computers functions terminology and service information provided in this manual Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer General safety Foll
27. C Cercare di ripararla o smontarla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 9 e successive disposizioni nazionali e locali Avviso 3 A ATTENZIONE Quando si installano prodotti laser come ad esempio le unita DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue Non rimuovere i coperchi L apertura dei coperchi di prodotti laser puo determinare l esposizione a radiazioni laser pericolose All interno delle unit non vi sono parti su cui effettuare l assistenza tecnica e L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose A PERICOLO Alcuni prodotti laser contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio Chapter 8 Related service information 145 146 Avviso 4 200 218 kg 32 kg 55 kg ATTENZIONE Durante il sollevamento della macchina seguire delle norme di sicurezza Avviso 5 AA ATTENZIONE Il pulsante del controllo dell alimentazione situato sulPunita e l interruttore di alimentazione posto sull alimentatore non disattiva la corrente elettrica fornita all unita L unit potrebbe disporre di pi di un cavo
28. From the list of ready drives select the two drives you want to move to the array 5 Clicke Add selected drives to add the drives to the array 6 Complete the following steps if you want to configure a hot spare drive a Click the Spares tab b Select the physical drive you want to designate as the hot spare drive then click e Add selected drives 7 Click Next The Configuration summary window opens 16 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide File ServeRAID Manager Configure the ServeRAID controller Ol xi View Remote Actions Help Configuration summary Below is the configuration summary for the controller To accept and save this configuration click Apply To make changes click Back ES Zydeco Local system Logical dre Size MB RAID level Array Hot spare Em Controller 1 1 New 4303 1 A Yes FE rays ogical drives Hot spare drives Physical drives E x Date Time Source Description 02 18 2002 12 14 12 PM EST Zydeco There is 1 ready drive still available lt Back Apply Cancel Help Zydeco2 Controller 1 Figure 4 Configuration summary window 8 10 11 Review the information that is displayed in the Configuration summary window To change the configuration click Back Click Apply then click Yes when asked if you want to apply the new co
29. Input voltage high range Minimum 180 V ac Maximum 265 V ac Input kilovolt amperes kVA approximately Minimum 0 1 kVA Maximum 0 62 kVA Power available for drives 5 V dc 12 V dc Chapter 1 General information 3 Server controls and indicators Front view This section identifies the controls and indicators on the front and the back of your server Note The illustrations in this document might differ slightly from your hardware SCSI or IDE Power on bus activity LED LED green green Diskette drive Power control System error activity LED button LED amber green Reset CD ROM drive CD eject button button activity LED green Diskette eject button O fu es CEE AAA System ii LED Harddisk drive Hard disk drive identification LED amber activity LED status LED blue green amber Power on LED This green LED is lit and stays on when you turn on your server and flashes when the server is in Standby mode Attention Ifthe power on light emitting diode LED is off it does not mean there is no electrical current present in the server The LED might be burned out To remove all electrical current from the server
30. LED is lit when there is an active link connection on the 10BASE T 100BASE TX or 1000BASE TX interface for Ethernet port 2 AC power LED This green LED provides status information about the power supply During typical operation both the ac and dc power LEDs are lit For any other combination of LEDs see Power supply LEDs on page 31 DC power LED This green LED provides status information about the power supply During typical operation both the ac and dc power LEDs are lit For any other combination of LEDs see Power supply LEDs on page 31 Ethernet 1 link status LED This green LED is lit when there is an active link connection on the 10BASE T 100BASE TX or 1000BASE TX interface for Ethernet port 1 Chapter 1 General information 5 Ethernet 1 activity LED This green LED is lit when the server is transmitting or receiving signals to the Ethernet LAN that is connected to Ethernet port 1 Server power features This section contains information about how to properly turn your server on and off Turning on the server You can turn on the server in any of the following ways 6 If the power cords are connected to a power source you can press the power control button on the front of the server Note You can install a circular disk over the power control button to prevent accidental manual power off This disk known as the power control button shield comes with your server If the server is turned on and a pow
31. Note See System on page 116 on page 116 to determine which components should be replaced by a field service technician Bus fault messages Message Action Failure reading 12C device 1 If installed reseat the I2C cable between Remote Supervisor Check devices on bus 0 Adapter in PCI slot 5 J5 on the PCI riser card and the remote supervisor adapter connector on the PCI riser card 2 Memory DIMMs 3 System board Failure reading 12C device 1 Reseat the I2C cable between the operator information panel Check devices on bus 1 and system board J22 2 Operator information panel 3 System board Failure reading 12C device 1 Reseat the cable between system board and the power supply Check devices on bus 2 power cage assembly J10 2 Power cage assembly 3 Power supply 4 System board Failure reading 12C device Reseat the cable between the DASD backplane and connector Check devices on bus 3 J10 of system board 2 DASD backplane 3 System board Failure reading I2C device System board Check device on bus 4 Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Notes 1 Damaged data in CMOS can cause undetermined problems 2 Damaged data in BIOS code can cause undetermined problems Check the LEDs on all the power supplies If the LEDs
32. Wide Web O Copyright IBM Corp 2002 iii iv xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Contents About this manual Important safety information Online support Chapter 1 General information Related publications Notices and statements in this book Features and specifications Server controls and indicators Front view Rear view Server power features Turning on the server Turning off the server Standby mode Chapter 2 Configuring your server Using the ServerGuide Setup and Installation cD System Partition Sa Typical NOS installation i Setting up or updating multiple servers Installing your NOS without ServerGuide Using the Configuration Setup Utility program Starting the ne ne program Using passwords Using ServeRAID Manager Using ServeRAID Manager in Startable CD mode Using the LSI Logic Configuration Utility program Formatting a SCSI hard disk drive 3 Updating the integrated system management firmware Configuring the Ethernet controller High performance Ethernet modes Chapter 3 Diagnostics General checkout Checkout procedure Diagnostic tools overview POST error logs Viewing error logs from the Configuration Setup Utility program Viewing error logs from diagnostic programs ServerGuide error symptoms Small computer system interface messages Diagnostic programs and error messages Text messages Starting the diag
33. also includes the AFT option You can only use FEC with a switch that has FEC capability Priority Packet mode Priority Packet is a traffic prioritization utility that you can use to set up filters to process high priority traffic before normal traffic You can send information from critical nodes or applications with an indicated priority Because you set this priority at the host or entry point of the network the network devices can base forwarding decisions on priority information defined in the packet Priority Packet information is available on the IBM Networking Web site at http www ibm com networking support Priority Packet prioritizes traffic based on priority filters These are parameters you assign to outgoing transmit packets Using the Priority Filter wizard you can set up predefined or custom priority filters based on a node MAC address Ethernet type or by various properties of the protocol and port Priority Packet provides two different methods for prioritizing traffic IEEE 802 1p tagging and High Priority Queue 22 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide IEEE 802 1p is an IEEE standard for tagging or adding additional bytes of information to packets with different priority levels Packets are tagged with 4 additional bytes which increase the packet size and indicate a priority level When you send these packets out on the network the higher priority packets are transferred fir
34. and Troubleshooting Guide Note If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read only memory ROM on the system board These programs are the primary method of testing the major components of your server Diagnostic error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than one error message Always follow the suggested action instructions for the first error message that appears The following sections contain the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run The error code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that was encountered These codes are for trained service personnel see Diagnostic error codes on page 88 iii is the three digit device ID These
35. at all speeds The Ethernet controller is a PCI Plug and Play device You do not need to set any jumpers or configure the controller for the operating system before you use the controller However you must install a device driver to enable the operating system to access the controller The device driver is provided on the ServerGuide Setup and Installation CD High performance Ethernet modes If you install an optional Ethernet adapter or use both Ethernet ports on your server you can use optional modes such as teaming priority packets and virtual LANs which provide higher performance and throughput for the server These modes apply to the integrated Ethernet controller and to the controllers on the supported Ethernet adapters Teaming mode Teaming options increase throughput and fault tolerance when running with Windows NT Windows 2000 or NetWare 4 1x or later Adapter fault tolerance AFT provides automatic redundancy for the Ethernet controller If the primary controller fails the optional Ethernet adapter takes over Adapter fault tolerance supports from 2 to 4 controllers per team Adaptive load balancing ALB enables you to balance the transmission data flow among 2 to 4 Ethernet controllers ALB also includes the AFT option You can use ALB with any 100BASE TX or 1000BASE T switch Cisco Fast EtherChannel FEC creates a team of 2 to 4 Ethernet controllers to increase transmission and reception throughput FEC
36. codes are for trained service personnel see Diagnostic error codes on page 88 date is the date that the diagnostic test was run and the error recorded cc is the check value that is used to verify the validity of the information text message is the diagnostic message that indicates the reason for the problem Text messages The diagnostic text message format is as follows Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred This corresponds to the function code fff shown in the error code format in the previous section Result can be one of the following Passed This result occurs when the diagnostic test is completed without any errors Chapter 3 Diagnostics 29 Failed This result occurs when the diagnostic test discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a diagnostic test for a device that is not present Aborted This result occurs when the test could not proceed for example because of the system configuration Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device driver is not found test specific string is additional information that you can use to analyze the problem Starting the diagnostic programs Complete the following steps to start
37. connector on the rear of your server This connector conforms to the industry standard for a PS 2 pointing device 6 O 5 ao o s O e 24 74 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Ultra320 SCSI controller system board connectors Your server has an integrated dual channel small computer system interface SCSI controller with RAID capabilities This controller supports two independent Ultra320 SCSI channels one external and one internal Each channel supports up to 15 SCSI devices You can use the external LVD SCSI channel connector on the rear of your server to connect different types of SCSI devices such as drives or printers This controller uses Double transition clocking to achieve up to 320 MB per second data transfer rates Domain name validation to negotiate compatible data transfer speeds with each device Cyclic redundancy checking CRC instead of the usual parity checking to improve data reliability An active terminator for SCSI bus termination The server comes with one SCSI cable which connects the internal connector on the system board to the standard hot swap drive backplane If you plan to attach external SCSI devices you must order additional cables To select and order the correct cables for use with external devices contact your IBM reseller or IBM marketing representative SCSI cabling requirements For information about the maximum length of
38. dd AA Do UHA SA AAS UE HI a DES 20 FANS MS LE 388 AUS SA 05 A SSS IM OS 23801 te ASS SEAL BES HALL oi 24 Stal St gas BONO 1 25 4908 BUC 1 25 AAAS BUC 2 44 PE HOSS SAM ASIC 2 HM EMEQN AS FEE BSLIC 3 043 10158 AGEM SASLIO 3 415 HOSS AYE MEU C 4 2450 AA DCE FASC 4 SAM PE HOSS MASLICH 5 ASAE BUC ox E AD n gt 2 cls macs DAS W IBM SE HS 3368354 MAS HI HI AM agote 55H RJA HECIE NESSAS ALSO WEI IS 21 Rie 250 NOA SAS MAH OM BAS SUB DS RICE WHOA WAHA 2150 US SS MOS AS Mel LE ANS gol Sea SUL CSS FUTSAL ANAL SA SIA S amp S ENS 100 C 212 F 0822 HS OAS CIGALE EG GA DHS AIS AS SZU TES 220 He MAAS MEGA AIS 150 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide SAS DI S ate e 01 A MS CD ROMs DVD E 012 Z2 0 SATO AS 42 CSS Fo A 2 Lo WI or 15 o cc 2 HA MO 3 HAI ee Es OIA 118 gt 55 kg 121 2 lbs Er su I AQ gt 32 kg 70 5 lbs S 0 TA doa 34 218 kg 37 Ibs 3 K KO J R Hel HO HE Y AA BED ALAS AA 2 gt 10 K KF F005 CH Ulgj Ta Usa RIS aro E dad SI KI USI MDW UL 151 Chapter 8 Related service information 10 Y SSO 82 kg 180 lbs 0 de SMS SA gt 82 kg 180 Ibs 152 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshoot
39. determine which components should be replaced by a field service technician Message Action DASD under recommended temperature sensor x level warning direct access storage device bay x had under temperature condition Ambient temperature must be within normal operating specifications see Features and specifications on page 3 DASD Over Temperature level critical sensor for DASD1 reported temperature over recommended range Ensure system is being properly cooled see System reliability considerations on page 41 Power supply x Temperature Fault level critical power supply x had over temperature condition 1 Ensure system is being properly cooled see System reliability considerations on page 41 2 Replace power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability considerations on page 41 2 Replace the system board System board is under recommended temperature level warning system board is under recommended temperature Ambient temperature must be within normal operating specifications see Features and specifications on page 3 System over temperature for CPU x level warning CPU x reporting over temperature condition Ensure system is being properly cooled see System reliability considerations on
40. device pointing device port Ultra320 SCSI controller eas board connectors Serial port Universal Serial Bus version 1 1 ports Ethernet ports Integrated system management ports Chapter 5 Field replaceable units DASD backplane Diagnostics operator panel card Power supply cage System board shuttle Chapter 6 RO FRU index Beep symptoms La No beep symptoms Diagnostic panel system error r LED Diagnostic error codes Error symptoms xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Power supply LED errors POST error codes Service processor error codes SCSI error codes Temperature error messages Fan error messages Power error messages System shutdown Voltage related system shutdown Temperature related system shutdown DASD checkout Host built in self test BIST Bus fault messages Undetermined problems Problem determination tips Chapter 7 Parts ee xSeries 345 AM 8670 System Keyboard CRUs Power cords Chapter 8 Related service information Safety information General safety Electrical safety Safety inspection guide Handling electrostatic discharge sensitive devices Grounding requirements Safety notices multilingual translations Appendix A Getting help and technical assistance Before you call ai Using the documentation Getting help and information from the World Wide Web Software service and support 2 Hardware se
41. implement two levels of password protection power on password and administrator password Power on password After you set a power on password you can enable the Unattended Start mode This locks the keyboard and mouse but enables the system to start the operating system The keyboard and mouse remain locked until you type the correct password You can use any combination of up to seven characters A Z a z and 0 9 for your power on password Keep a record of your password in a secure place When a power on password is set POST is not completed until you type the password If you forget the power on password you can regain access to the server through one of the following methods If an administrator password is set type the administrator password at the power on prompt If necessary see Administrator password for details Start the Configuration Setup Utility program and change the power on password Remove the battery and then reinstall the battery see Replacing the battery on page 69 for instructions Change the position of the power on password override switch switch 6 on switch block 1 to bypass the power on password check You can then start the Configuration Setup Utility program and change the power on password Notes 1 Before changing any switch settings or moving any jumpers turn off the server then disconnect all power cords and external cables 2 Any system board switch or jump
42. information in this chapter The blue color on components and labels identifies touch points where you can grip a component move a latch and so on Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor and any other options that you intend to install Back up all important data before you make changes to disk drives For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web System reliability considerations To help ensure proper cooling and system reliability make sure that Copyright IBM Corp 2002 Each of the drive bays has either a drive or a filler panel installed Each of the power supply bays has a power supply or a power supply filler panel installed For rack configurations make sure that space is available around the server to enable the server cooling system to work properly See the documentation that comes with the rack for additional information The server cover is in place during normal operation The air baffle cover over the microprocessors remains closed during normal operation The air baffle is installed between the fans and the power supply A removed hot swap drive is replaced within 2 minutes of removal Cables for optional adapters are routed according to the instructions provided with the adapters A failed fan is replaced within 48 hours The server is turned off and the power
43. internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1 000 000 bytes and GB stands for approximately 1 000 000 000 bytes 160 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party no
44. is configured the hard disk number refers to the RAID logical array Hard disk 5 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array ANTARA 009 Hard disk 6 264 XXX ONN Failed tape drive test 1 Tape cartridge if user executed the Read Write Tape Drive test failure code of XXX 256 2 SCSI or power cable connected to tape drive with SCSI ID nn 3 Tape drive with SCSI ID nn refer to the Help and Service Information appendix of the tape drive s User Guide 4 System board or SCSI controller run SCSI controller diagnostic to determine if the SCSI bus is functioning properly 264 XXX 999 Errors on multiple tape drives see error text for more info See error messages text in the PC Doctor error log for detailed information on each individual tape drive error 301 XXX 000 Failed keyboard test Keyboard 92 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 405 XXX 000 Failed Ethernet test on controller on the system board 1 Verify that Ethernet is not disabled in BIOS System board D 405 XXX 00N Failed Ethernet test on adapter in PCI slot 1 Adapter in PCI slot n System board n 415 XXX 000 1 Cable
45. lbs 255 kg 121 2 Ibs CAUTION Use safe practices when lifting Statement 5 AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 2 gt 10m Statement 10 126 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide CAUTION Do not place any object weighing more than 82 kg 180 Ibs on top of rack mounted devices Chapter 8 Related service information 127 Importante Todas as instru es de cuidado e perigo da IBM documentation come am com um n mero Este n mero utilizado para fazer refer ncia cruzada de uma instru o de cuidado ou perigo no idioma ingl s com as vers es traduzidas das instru es de cuidado ou perigo encontradas nesta sec o Por exemplo se uma instrucao de cuidado iniciada com o n mero 1 as traduc es para aquela instrucao de cuidado aparecem nesta secao sob a instruc o 1 Certifique se de ler todas as instruc es de cuidado e perigo antes de executar qualquer operac o Instrucao 1 AA PERIGO A corrente el trica proveniente de cabos de alimentac o de telefone e de comunicac6es perigosa Para evitar risco de choque e N o conecte ou desconecte cabos e
46. n o realize instala o manuten o ou reconfigurac o deste produto durante uma tempestade com raios Conecte todos os cabos de alimentac o a tomadas el tricas corretamente instaladas e aterradas Conecte todos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal Nunca ligue qualquer equipamento quando existir evid ncia de danos por fogo gua ou na estrutura Desconecte cabos de alimentac o sistemas de telecomunicacao redes e modems antes de abrir as tampas dos dispositivos a menos que especificado de maneira diferente nos procedimentos de instala o e configura o Conecte e desconecte cabos conforme descrito na seguinte tabela ao instalar ou movimentar este produto ou os dispositivos conectados ou ao abrir suas tampas Para Conectar Para Desconectar 1 DESLIGUE Tudo 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos 2 Primeiramente remova os cabos de aos dispositivos alimentac o das tomadas 3 Conecte os cabos de sinal aos 3 Remova os cabos de sinal dos conectores conectores 4 Conecte os cabos de alimentac o as 4 Remova todos os cabos dos dispositivos tomadas 5 LIGUE os dispositivos Instrucao 2 A 128 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide CUIDADO Ao substituir a bateria d
47. or indicator LEDs not working 94 Broken CRU FRU xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Intermittent problems Symptom FRU action A problem occurs only 1 Verify that occasionally and is difficult to All cables and cords are connected securely to the rear of the computer and attached options When the computer is turned on air is flowing from the rear of the computer at the fan grill If there is no airflow the fan is not working This causes the computer to overheat and shut down Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly 2 Check t he system error log detect Note See System on page 116 on page 116 to determine which components should be replaced by a field service technician Keyboard mouse or pointing device problems Symptom FRU action All or some keys on the 1 Verify that keyboard do not work The keyboard cable is securely connected to the system and the keyboard and mouse cables are not reversed Both the computer and the monitor are turned on 2 Keyboard 3 System board The mouse or pointing device 1 Verify that not work su F does ne Wo The mouse or pointing device cable is
48. page 41 System under recommended CPU x temperature level warning system reporting under temperature condition for CPU x Ambient temperature must be within normal operating specifications see Features and specifications on page 3 Fan error messages System on page 116 Note See to determine which components should be replaced by a field service technician Message Action Fan x failure level critical fan x had a failure 1 Check connections to fan x 2 Replace fan x Fan x fault level critical fan x beyond recommended RPM range 1 Check connections to fan x 2 Replace fan x Fan x outside recommended speed action Replace fan x Power error messages System on page 116 Note See to determine which components should be replaced by a field service technician Message Action Power supply x current share fault level critical excessive current demand on power supply x Replace power supply x 108 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Message Action Power supply x DC good fault level critical power good signal not detected for power supply x Replace power supply x Power supply x temperature fault
49. route cables before you install the adapter 7 Remove the adapter from the static protective package Attention Avoid touching the components and gold edge connectors on the adapter 8 Install the adapter a If you are installing a full length adapter remove the blue adapter guide if any from the end of the adapter Adapter guide TT b Carefully grasp the adapter by its top edge or upper corners and align it with the expansion slot c Press the adapter firmly into the expansion slot and close the adapter retainer 54 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Attention When you install an adapter in the server be sure that it is completely and correctly seated in the connector Incomplete insertion might cause damage to the system board or the adapter PCI adapter Adapter retainer 9 If you removed the PCI riser card assembly to install the adapter press the PCI riser card assembly firmly into the connector and tighten the two captive screws Note Make sure that the PCI riser card assembly is properly seated on the system board connector and that the cables under the PCI riser card assembly are not pinched 10 Connect any needed cables to the adapter See the documentation that comes with your adapter for cabling instructions Attention e When you route the cables do not block the ventilated space around any of the fans In addition route any cables that are p
50. securely connected and that the keyboard and mouse cables are not reversed The mouse device drivers are installed correctly Both the computer and the monitor are turned on Mouse or pointing device System board Chapter 6 Symptom to FRU index 95 Note See System on page 116 to determine which components should be replaced by a field service technician Memory problems Symptom FRU action The amount of system memory displayed is less than the amount of physical memory installed 1 Verify that The memory modules are seated properly You have installed the correct type of memory If you changed the memory you updated the memory configuration with the Configuration Setup Utility program All banks of memory on the DIMMs are enabled The computer might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled 2 Check POST error log for error message 289 If the DIMM was disabled by a system management interrupt SMI replace the DIMM If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the computer 3 DIMM 4 System board Note See System on page 116 to determine which components should be replaced by a field service technician Microprocessor p
51. server xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide server xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note Before using this information and the product it supports read Appendix B Notices on page 159 Fifth Edition February 2003 The most recent version of this document is available on the World Wide Web at http www ibm com pc support Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp About this manual This manual contains diagnostic information a Symptom to FRU index service information error codes error messages and configuration information for the IBM server xSeries 345 Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing in System on page 116 to determine if the component being replaced is a customer replaceable unit CRU or a field replacable unit FRU Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions See Safety information on page 121 Leia todas as instru es de cuidado e perigo antes de executar qualquer opera o
52. server has a RAID controller installed and you have installed or removed a hard disk drive you might need to reconfigure your disk arrays See the RAID documentation on the IBM xSeries Documentation CD for information about reconfiguring your disk arrays Connecting external options If you install a SCSI adapter or use the external SCSI connector you can attach external SCSI devices such as a SCSI storage expansion enclosure to your server You can attach additional external options to the other input output I O connectors on the front and rear of your server See Input output ports on page 73 for more information Complete the following steps to attach an external device 1 Review the information in Safety information on page 121 and begin on page 41 Also read the documentation that comes with your options 2 Turn off the server and all attached devices see Turning off the server on page 7 3 Follow the instructions that come with the option to prepare it for installation and to connect it to the server Note If you are attaching an external SCSI device see Ultra320 SCSI controller system board connectors on page 75 for information about SCSI cabling and SCSI IDs Cabling the server Notes 1 You must turn off the server see Turning off the server on page 7 before connecting any cables to or disconnecting any cables from the server 2 See the documentation that comes wi
53. that are specifically designed for your IBM server Use this CD during the initial installation of your server to configure basic hardware features such as ServeRAID and integrated RAID and to simplify your network operating system NOS installation See Using the ServerGuide Setup and Installation CD for more information Configuration Setup Utility This program is part of the basic input output system BIOS code that comes with your server You can use this program to configure serial port assignments change interrupt request IRQ settings change the drive startup sequence set the date and time and set passwords You also can use this program to view the system configuration settings for example the number of installed microprocessors the amount of installed memory the BIOS diagnostics version level and so on See Using the Configuration Setup Utility program on page 11 for more information ServeRAID programs The ServeRAID programs come with your server If your server has a ServeRAID adapter installed or if you are using the RAID capabilities of the integrated SCSI controller you can use the ServeRAID Manager program to define and configure our disk array subsystem before you install your operating system Seefusing ServeRAID Manager on page 13 for more information LSI Logic Configuration Utility With the built in LSI Logic Configuration Utility program you can configure the integrated SCSI contro
54. to the server This feature helps you isolate the problem if an error causes the server to shut down See Light Path Diagnostics table on page 34 Power supply LEDs The ac and dc power LEDs on the power supply provide status information about the power supply The following illustration shows the location of the ac and dc Chapter 3 Diagnostics 31 power LEDs JC 0 1 DC powerLED AC power LED green green The following table describes the ac and dc power LEDs AC power LED DC power LED Description and action On On The power supply is on and operating correctly On Off There is a dc power problem Possible causes 1 The server is not turned on the power LED is flashing on the front of the server Action Press the power control button to start the server 2 The power supply has failed Action Replace the power supply Off Off There is an ac power problem Possible causes 1 There is no ac power to the power supply Actions Verify that The electrical cord is properly connected to the server The electrical outlet functions properly 2 Disconnect the ribbon cable from connector J25 on the system board If the AC power LED comes on see Undetermined problems
55. your server on page 9 for more information Install the DIMMs in the order shown in the following table Table 8 DIMM order of installation Pair DIMM connectors First 1 and 2 J1 J2 Second 3 and 4 J3 J4 The following illustration shows how to install DIMMs on the system board Chapter 4 Customer replaceable units Before you begin read the documentation that comes with your option Complete the following steps to install a DIMM 1 Review the information in Safety information on page 121 Before you begin on page 41 and Handling static sensitive devices on page 42 2 Turn off the server and disconnect all power cords and external cables see Turning off the server on page 7 then remove the server cover see Removing the cover and bezel on page 50 3 Locate the DIMM connectors on the system board Determine the connectors into which you will install the DIMMs 4 Touch the static protective package that contains the DIMM option to any unpainted metal surface on the server Then remove the DIMM from the package 5 To install the DIMM repeat the following steps for each DIMM that you install a Turn the DIMM so that the DIMM keys align correctly with the connector on the system board Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently b Insert the DIMM by pressing the DIMM straight into the connector Be s
56. 00 Ethernet Security Adapters and IBM 10 100 Ethernet Server Adapters support 802 1p The adapter cannot be assigned to an adapter team If you are setting up VLANs and packet tagging on the same adapter you must start PROSet click the Advanced tab and select QoS Packet Tagging from the list If the network infrastructure devices do not support IEEE 802 1p or you are not sure you can still define filters and send packets as high priority Although High Priority Queue HPQ does not provide the precise priority levels of 802 1p tagging it does assign traffic as either high or low priority and sends high priority packets first Therefore if there are multiple applications on a system sending packets the packets from the application with a filter are sent out first HPQ does not change network routing nor does it add any information to the packets To assign HPQ you can specify it using Priority Packet mode when you create or assign a filter To effectively use HPQ the adapter cannot be assigned to an adapter team Virtual LAN mode A virtual LAN VLAN is a logical grouping of network devices put together as a LAN regardless of their physical grouping or collision domains Using VLANs increases network performance and improves network security Chapter 2 Configuring your server 23 24 VLANs offer you the ability to group users and devices together into logical workgroups This can simplify network administration when
57. 0001200 Machine check architecture error NO Microprocessor 1 Optional microprocessor 2 00012000 Microprocessor machine check NO Microprocessor System board 00019501 Microprocessor 1 is not functioning check VRM and microprocessor LEDs ANS VRM 1 Microprocessor 1 System board 00019502 Microprocessor 2 is not functioning check VRM and microprocessor LEDs D VRM 2 Microprocessor 2 00019701 Microprocessor 1 failed N Microprocessor 1 System board 00019702 Microprocessor 2 failed _ Microprocessor 2 System board 00180100 A PCI adapter has requested memory resources that are not available Reorder the adapters in the PCI slots It is important that your startup device is positioned early in the startup device order so that it is run by POST Ensure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program Utility program If the memory resource settings are not correct change the settings If all memory resources are being used you might need to remove an adapter to make memory available to the PCI adapter Disabling the adapter BIOS on the adapter might correct the error See the documentation provided with the adapter Chapter 6 Symptom to FRU index 105 System on page 116 Note See to determine which components should be replaced by a field service technician
58. 21X 22X 31X 32X 51X 52X 61X 62X Mechanical miscellaneous parts kit all models Clip VRM Metal 2 Filler Standard PCI Blank 3 Filler Low Profile PCI Blank 2 Latch Standard PCI Retention 2 Guide PCI Card 3 Latch Shuttle Locking 2 Spring Shuttle Latch 2 Latch Low Profile PCI Retention 3 Lid Low Profile PCI Retention 2 Latch PCI Cage Retention 2 Light Box Switch Card 1 Latch Cable Strain Relief 2 Holder FDD Wire Spring 2 Holder CD Wire Spring 2 Latch HDD Backplane Retention 3 Screw M3 5x5 17 Screw M3 5x10 10 Screw 4 40 standoff 4 Screw 0 8 mm standoff 2 Operator information card all models Power cord see Power cords on page 118 all models RAID adapter models 12X 22X 32X 52X 62X Retain module models 11X 12X 21X 22X 31X 32X Retain module models 51X 52X 61X 62X Slide assembly all models System service label models 11X 12X 21X 22X 31X 32X System service label models 51X 52X 61X 62X VRM clip all models Keyboard CRUs Keyboard US English French Canadian LA Spanish Arabic Belgium French Belgium UK Bulgarian Czech Danish Dutch French German Greek Hebrew Hungarian Korean Iceland Italy Norwegian Polish Portuguese FRU No 01R0589 48P9029 6952300 02R0970 06P6350 71P8107 01R0592 01R0594 01R1438 31P6025 CRU FRU CRU No 37L2551
59. 2X 32X 52X 62X 06P5778 CRU 13 Blank bezel hard disk drive all models 00N7259 CRU 14 DASD backplane with bracket assembly all models 59P5856 FRU 15 Thermal baffle kit all models 01R0614 FRU 16 Fan assembly 80 mm hot swap all models 01R0587 CRU 17 PCI riser card assembly all models 48P9027 FRU 18 Top cover all models 01R0595 CRU Alcohol wipe kit all models 59P4739 FRU Thermal grease kit all models 59P4739 FRU Battery all models 33F8354 FRU Battery pack RAID adapter models 12X 22X 32X 52X 62X 25P3482 FRU Cable management arm assembly all models 01R0591 CRU Cable SCSI signal all models 32P1871 CRU Cable USB all models 32P1872 CRU Cable operator information card to system board all models 32P1870 CRU Cable hard disk drive to operator information card all models 32P1869 CRU Cable CD signal to system board models 11X 12X 21X 22X 31X 32X 32P1874 CRU 51X 52X 61X 62X Cable fan 2 drop all models 32P1873 FRU CD ROM drive 24X primary all models 06P5263 CRU CD ROM drive 24X alternate all models 19K1523 CRU CD ROM drive 24X alternate all models 33P3231 CRU Cord 2 1M jumper all models 36L8886 CRU Diskette drive slim high models 11X 12X 21X 22X 31X 32X 51X 52X 36L8645 CRU 61X 62X EIA bracket assembly all models 01R0593 FRU Interposer card all models 48P9028 FRU 116 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Index Server xSeries 345 Type 8670 Models 11X 12X
60. 37L2552 37L2553 37L2555 37L2556 37L2557 37L2558 37L2559 37L2560 37L2561 37L2562 37L2563 37L2564 37L2565 37L2566 02K0901 3712567 3712568 3712569 3712570 3712571 FRU FRU CRU CRU FRU FRU CRU FRU FRU FRU Chapter 7 Parts listing xSeries 345 Type 8670 117 Keyboard Romanian Russian Serbian Cyrillic Slavic Spanish Swedish Finnish Swiss French German Turkish Turkish UK English Yugosl Lat US English EMEA Chinese US Thailand French Canadian Power cords 118 CRU No 3712572 3712573 3712574 3712575 3712576 3712577 3712578 3712579 3712580 3712581 3712582 3712583 3712585 3712587 3710913 For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximu
61. 8670 Hardware Maintenance Manual and Troubleshooting Guide System board internal cable connectors The following illustration shows the internal cable connectors on the system board d 1 4and8 Fans 3 and 7 J27 USB 3 operator panel Power signal J25 Fans 2 and 6 aay J29 Mm 3 Fs 1 and 5 E Es i J26 Power J24 C Internal SCSI IDE J21 Operator panel J23 J22 Chapter 4 Customer replaceable units 45 System board external port connectors The following illustration shows the location of the input output external port connectors on the system board Serial video J9 Mouse keyboard J10 Ethernet 1 7 J11 Ethernet 2 J12 RS485 A and B J15 USB 1 J17 USB 2 J18 h External SCS
62. 9 RAID adapter initialization failure 1 ServeRAID adapter in slot s is not configured properly Obtain the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information Cable SCSI backplane Adapter 075 XXX 000 Failed power supply test 089 XXX 001 Power supply 1 VRM 1 for microprocessor 1 Failed microprocessor test 2 Microprocessor 1 089 XXX 002 1 VRM 2 for optional microprocessor 2 Failed optional microprocessor test 2 Optional microprocessor 2 nn an System Management 1 Run the diagnostic test again orte E Unable to communicate with ASM It may 2 Correct other error conditions and retry These include other failed be busy Run the test again system management tests and items logged in the System Error y ale Log of the optional Remote Supervisor Adapter 3 Disconnect all server and option power cords from the server wait 30 seconds reconnect and retry 4 Remote Supervisor Adapter if installed 5 System board 166 201 001 System Management Failed 1 If installed reseat the 12C cable between the Remote I2C bus error s See SERVPROC and Supervisor Adapter in PCI slot 5 J5 on the PCI riser card and DIAGS entries in event log system management connector on the PCI riser card 2 Reseat memory DIMMs 3 Memory DIMMs 4 System board 166 201 002 System Management Failed 1 Reseat I2C cable between th
63. A 82kg 180 RE gt 82 kg 180 63 134 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 11 ti DF A Chapter 8 Related service information 135 136 wi a Ta Server Library R A T R KARHI AR F A A ER EE ARPA VAR 1 1 1 gee 4 ALTARE SE FR ab BE Son ir EA MATAR
64. FA alert was logged Disconnecting the server from all power sources for at least 20 seconds will turn off the system error LED CPU One of the microprocessors has 1 Check the microprocessor error LEDs on the system failed or a microprocessor is board If a microprocessor error LED is on for a installed in the wrong socket microprocessor socket that is empty the microprocessors are not installed in the correct order sce instaling a dir microprocessor on page 0 2 Turn off the server reseat the microprocessor indicated by the lit microprocessor error LED and restart the server 3 If the problem remains replace the microprocessor VRM One of the microprocessor VRMs has 1 Check the microprocessor VRM connectors on the system failed board to locate the error LED next to the failing component See instalng an addiional microprocessor on page 60 for information about installing VRMs 2 Turn off the server reseat the microprocessor VRM indicated by the lit VRM error LED and restart the server 3 If the problem remains replace the microprocessor VRM MEMORY A memory error occurred 1 Check the DIMM error LEDs on the system board 2 Replace the DIMM indicated by the lit DIMM error LED 34 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Table 5 Light Path Diagnostics continued Diagnostics Cause Action panel LED on PCI BUSA An error occurred on PCI bu
65. Filler panel for We drive bay Chapter 4 Customer replaceable units 43 Component locations This section provides illustrations of the system board and PCI riser card component locations System board option connectors The following illustration shows the location of the system board connectors for user installable options DIMM 1 DIMM 4 System board identification J1 iS J4 some models E J3 VRM 2 J5 Microprocessor 2 E 46 PCI X slot 1 255 64 bit 3 3V 8 tO LL e Microprocessor 1 J14 DD J7 PCI X slot 2 h 64 bit 3 3V 100 MHz VRM 1 J1 3 HEEE gt J8 ET E EE Battery BH1 cessi PCI riser card E J16 1 PCI riser card option connectors The following illustration shows the location of the PCI riser card connectors for user installable options PCI X slot 3 64 bit 3 3V 133 MHz PCI 3 PCI X slot 4 64 bit ES 3 3V 133 MHz PCI 4 T TI 1 PCI slot 5 32 bit si 5V 33 MHz PCI 5 ok IE System management connector 44 xSeries 345 Type
66. I J19 46 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide System board switches and jumpers The following illustration shows the location of the switch block SW2 on the system board SW2 om IS System board switch block om SW2 NE M_ Flash boot block E recovery jumper J34 C Chapter 4 Customer replaceable units 47 Table 7 describes the function for each switch on the switch block Table 7 Switches 1 8 Switch Switch number Default value description 8 Off Reserved 7 Off Reserved 6 Off Reserved 5 Off Reserved 4 Off Reserved 3 Off Power on override When toggled to On this switch forces the power on overriding the power on button 2 Off Power on password override Changing the position of this switch bypasses the power on password check the next time the server is turned on and starts the Configuration Setup Utility program so that you can c
67. R Le courant lectrique passant dans les cables de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique Ne manipulez aucun cable et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Branchez tous les cordons dalimentation sur un socle de prise de courant correctement cabl et mis a la terre Branchez sur des socles de prise de courant correctement c bl s tout quipement connect a ce produit Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les cables d interface Ne mettez jamais un quipement sous tension en cas d incendie ou dinondation ou en pr sence de dommages materiels Avant de retirer les carters de l unite mettez celle ci hors tension et d connectez ses cordons dalimentation ainsi que les cables qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration Lorsque vous installez ou que vous d placez le present produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion D connexion Mettez les unit s hors tension 1 Mettez les unit s hors tension 2 Commencez p
68. Rage XL video controller on system board Compatible with SVGA and VGA 8 MB video memory Acoustical noise emissions Declared sound power idle 6 5 bel Declared sound power operating 6 5 bel Bystander sound pressure idle 48 dBa Bystander sound pressure operating 48 dBa Environment Air temperature Maximum altitude 2133 m 7000 ft Server on 10 to 35 C 50 to 95 F Server off 40 to 60 C 40 to 140 F Humidity Server on 8 to 80 Server off 8 to 80 Security features Power on password Remote control security settings Selectable drive startup Keyboard password System management security User login password Read only or read write access Dial in call back Predictive Failure Analysis PFA alerts Power supplies Fans Memory Hard disk drives Microprocessors Voltage regulator modules VRMs Size 2 U Height 85 4 mm 3 36 in Depth 698 mm 27 48 in Width 443 6 mm 17 5 in Weight 21 09 kg 46 5 Ib to 28 12 kg 62 lb depending upon configuration Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 341 Btu hour 100 watts Maximum configuration 2200 Btu hour 645 2 watts Electrical input Sine wave input 50 60 Hz required Input voltage range automatically selected Input voltage low range Minimum 90 V ac Maximum 137 V ac
69. SCSI cable go to the American National Standards Institute ANSI SCSI standards on the ANSI Web site at http www ansi org on the World Wide Web Adhering to these standards will help to ensure that your server operates properly SCSI IDs Each SCSI device that is connected to a SCSI controller must have a unique SCSI ID This ID enables the SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs lists the SCSI IDs for the hard disk drives and backplanes that are connected to one channel Table 9 SCSI IDs for standard hot swap hard disk drives SCSI controller and backplane Device SCSI ID Drive bay 1 Drive bay 2 Drive bay 3 Drive bay 4 Drive bay 5 Drive bay 6 SCSI controller O NX OI A O DND O Backplane The hot swap drive backplane controls the SCSI IDs for the internal hot swap drive bays However when you attach an external SCSI device to an optional SCSI adapter you must set a unique ID for the device See the information that comes with the device for instructions to set its SCSI ID Chapter 4 Customer replaceable units 75 Serial port SCSI connectors The following illustration shows a 68 pin female D shell SCSI connectors These connectors conform to the SCSI standard 34 1
70. SERRE En Ae ANN A 3A 3B 132 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 4 A 218 kg 37 8 232 kg 70 58 255 kg 121 285 5 a AA 20 sp 10 6 A ee Chapter 8 Related service information 133 gt u sa oo i 2 Rt sus 9 10
71. SI controller with RAID capabilities for additional RAID levels If a ServeRAID 5i controller is installed and later removed you must re enable the on board SCSI controller in using the Configuration Setup Utility program see Starting the Configuration Setup Utility program on page 11 Complete the following steps to start the LSI Logic Configuration Utility program 1 Turn on the server and watch the monitor screen 2 When the Press CTRL C to start LSI Logic Configuration Utility prompt appears press Ctrl C Note If an administrator password has been set a prompt appears asking you to type the password to start the LSI Logic Configuration Utility program 20 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 3 Use the arrow keys to select a controller channel from the list of adapters then press Enter 4 Follow the instructions on the screen to change the settings of the selected items then press Enter Formatting a SCSI hard disk drive You can use the LSI Logic Configuration Utility program to perform a low level format on a SCSI hard disk drive Complete the following steps to format a drive Attention The Low Level Format program erases all data and programs Backup any data before running the Low Level Format program 1 Select the controller channel for the drive from the list of adapters Select Device Properties Use the arrow keys to highlight the drive to format Use t
72. accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in
73. acciones siguientes Arrojarla al agua o sumergirla Calentarla a una temperatura que supere los 100 C 212 F Repararla o desmontarla Despr ndase de la bater a siguiendo los requisitos que exija el reglamento o la legislaci n local Declaraci n 3 PRECAUCION Cuando instale productos laser como por ejemplo CD ROM unidades DVD dispositivos de fibra iptica o transmisores tenga en cuenta las advertencias siguientes No retire las cubiertas Si retira las cubiertas del producto l ser puede quedar expuesto a radiaci n l ser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento e El uso de controles o ajustes o la realizaci n de procedimientos que no sean los que se han especificado aqu pueden dar como resultado una exposiciin perjudicial a las radiaciones A PELIGRO Algunos productos l ser contienen un diodo de l ser incorporado de Clase 3A o de Clase 3B Tenga en cuenta la advertencia siguiente Cuando se abre hay radiaci n l ser No mire fijamente el rayo ni lleve a cabo ning n examen directamente con instrumentos pticos evite la exposici n directa al rayo 154 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Declaraci n 4 A 18 kg 32 kg 55 kg PRECAUCION Tome medidas de seguridad al levantar el producto Declaraci n 5 AA PRECAUCI N El bot n de control de alimentaci n del dis
74. ace for connecting to 10 Mbps 100 Mbps and 1000 Mbps networks and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN To use the Ethernet controller connect a Category 5 or higher unshielded twisted pair UTP cable to either of the two Ethernet ports on the rear panel of the server The Ethernet connectors on the rear panel each have two LEDs When the Ethernet link status LED is on there is an active connection on the Ethernet port When the Ethernet transmit receive TX RX LED is on there is activity between the Chapter 2 Configuring your server 21 server and the network For a description of the server Ethernet ports see the Option Installation Guide on the IBM xSeries Documentation CD When you connect the server to the network the Ethernet controller automatically detects the data transfer rate 10 Mbps 100 Mbps or 1000Mbps on the network and sets the controller to operate at the appropriate rate In addition if the Ethernet port that the server is connected to supports auto negotiation the Ethernet controller will set the appropriate duplex state That is the Ethernet controller will adjust to the network data rate whether the data rate is standard Ethernet 10BASE T Fast Ethernet 100BASE TX Gigabit Ethernet 1000BASE T half duplex HDX or full duplex FDX The controller supports half duplex HDX and full duplex FDX modes
75. al dl a DIMM Memory size mismatch occurred 2 Battery 3 3 2 1 Disconnect the server power cord from outlet wait 30 seconds and Critical SMBUS error occurred retry 2 System board 3 DIMMs 4 DASD backplane 5 Power supply 6 Power cage assembly 7 12C Cable 3 3 3 1 Install or reseat the memory modules and_then do a 3 boot reset No operational memory in system For more information on a 3 boot reset see Configuration Setup Utility program on page 11 2 DIMMs 3 Memory board 4 System board 4 4 4 Optional system management Verify that the adapter is installed in slot 1 adapter not installed in slot 1 or not 2 Adapt functioning correctly ap or 3 System board CE short nn i 1 Run Diagnostics nformation only the configuration ili has changed 2 Run the Configuration Setup Utility program Three short beeps 1 DIMM 2 System board One continuous beep 1 Microprocessor 2 Optional microprocessor if installed 3 System board Repeating short beeps 1 Keyboard 2 System board Chapter 6 Symptom to FRU index 85 System on page 116 to determine which components should be replaced by a field service technician Beep symptom FRU action One long and one short beep 1 Video adapter if installed 2 System board One long and two short beeps 1 Video adapter if installed 2 System board One long and three short beeps Monitor 2 Video adap
76. annot be assigned to adapters that are already defined to have an adapter teaming option 5 Type the VLAN ID and VLAN name The VLAN ID must match the VLAN ID of the switch The VLAN name is for information only and does not need to match the name on the switch 6 Repeat steps 3 through 5 for each VLAN you want the server to join The VLANs you add are listed on the Adapters page 7 Click Close and restart the server xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 3 Diagnostics This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server If you cannot locate and correct the problem using the information in this section see Appendix A Getting help and technical assistance on page 157 for more information General checkout The server diagnostic programs are stored in upgradeable read only memory ROM on the system board These programs are the primary method of testing the major components of the server the system board Ethernet controller video controller RAM keyboard mouse pointing device diskette drive serial ports and hard disk drives You can also use the diagnostic programs to test some external devices See Diagnostic programs and error messages on page 29 If you cannot determine whether a problem is caused by the hardware or by the software you can run the diagnostic programs to confir
77. apter Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm com pc support 40 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 4 Customer replaceable units This chapter provides instructions for adding options to your server Some option removal instructions are provided in case you need to remove one option to install another Before you begin Before you begin to install options in your server read the following information Become familiar with the safety and handling guidelines specified under Handling static sensitive devices on page 42 and read the safety statements in Safety information on page 121 You do not need to turn off the server to install or replace hot swap power supplies hot swap drives hot swap fans Active PCI hot plug adapters or hot plug Universal Serial Bus USB devices if these devices are supported The orange color on components and labels in your server identifies hot swap or hot plug components You can install or remove hot swap and hot plug components while the server is running provided that your server is configured to support this function For complete details about installing or removing a hot swap or hot plug component see the detailed
78. ar brancher tous les 2 D branchez les cordons d alimentation cordons sur les unit s des prises 3 Branchez les c bles d interface sur des 3 Debranchez les c bles d interface des connecteurs connecteurs 4 Branchez les cordons d alimentation sur 4 D branchez tous les cables des unit s des prises 5 Mettez les unit s sous tension 138 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Notice n 2 A ATTENTION Remplacez la pile au lithium usag e par une pile de r f rence identique exclusivement voir la r f rence IBM ou par une pile quivalente recommandee par le fabricant Si votre systeme est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et pr sente donc un risque d explosion en cas de mauvaise manipulation ou utilisation Ne la jetez pas a l eau e Ne l exposez pas une temp rature sup rieure 100 C Ne cherchez pas a la r parer ou a la d monter Pour la mise au rebut reportez vous a la r glementation en vigueur e Notice n 3 A ATTENTION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes N ouvrez pas ces produits pour viter une exposition
79. ar in the documentation for your server Each caution and danger statement has an assigned number which you can use to locate the corresponding statement in your native language User s Guide This publication is provided in PDF on the IBM xSeries Documentation CD It contains general information about your server including information about features how to configure your server how to use the ServerGuide Setup and Installation CD and how to get help Copyright IBM Corp 2002 1 Option Installation Guide This publication is provided in PDF on the IBM xSeries Documentation CD It contains instructions to install remove and connect optional devices supported by your server Depending on your server model additional publications might be included on the IBM xSeries Documentation CD Notices and statements in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book 2 The following types of notices and statements are used in this book Note These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate possible damage to programs devices or data An
80. attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Features and specifications The following table provides a summary of the features and specifications for your server Table 1 Features and specifications Microprocessor Intel Xeon 2 0 GHz or higher depending on server model 512 KB minimum Level 2 cache 100 MHz front side bus FSB at four data transfers per cycle yielding a 400 MHz system bus some models 133 MHz front side bus FSB at four data transfers per cycle yielding a 533 MHz system bus some models Support for up to two microprocessors with Intel Hyper Threading technology Memory Minimum 512 MB expandable to 8 GB Type 100 MHz PC2100 CL2 5 downward compatible with PC 1600 CL2 registered ECC double data rate DDR SDRAM Sizes 256 MB 512 MB 1 GB or 2 GB in pairs Connectors Two way inter
81. bject to work with integrated RAID controllers and their subobjects or tc The integrated RAID controller is displayed in the ServeRAID Manager tree as tw However you can configure only one array and RAID level 1 logical drive on ani controller The controller information in the right pane lists the controller type as 4 Managed systems Controller information E kmobley Local system Controller type Bm Controller1 not configured BIOS version Fu Controller 2 not configured Firmware version Enotes The integrated RAID controller provides limited function compare controllers The ServeRAID Manager can display a maximum of four LSI 10 system v gt 5 Date Time Source Description 04 22 2002 11 29 24 AM EDT kmobley Successfully applied the new configuration to co al Ananoman gt 11 20 24 AM ENT kmahlew Added laniral drive 1 nn eantrallar 1 arraw A size E kmobleyiController 1 Figure 7 Hints and tips feature Using the LSI Logic Configuration Utility program You can use the built in menu driven LSI Logic Configuration program to Perform a low level format on a hard disk drive Set the SCSI device scan order Set the SCSI ID for a controller Notes 1 The integrated SCSI controller with RAID capabilities in your server supports RAID level 1 operation 2 If your server has a ServeRAID 5i controller installed you can use ServeRAID Manager to configure the integrated SC
82. chfolgend aufgef hrten Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen von Personal Computern oder angeschlossenen Einheiten gelten Kabel anschlie en Kabel l sen 1 Alle Ger te ausschalten und Alle Ger te ausschalten Netzstecker ziehen Zuerst Netzstecker von Steckdose l sen 2 Zuerst alle Kabel an Einheiten Signalkabel von Anschlu buchsen l sen anschlie en Po Dr Alle Kabel von Einheiten l sen 3 Signalkabel an AnschluBbuchsen anschlieBen 4 Netzstecker an Steckdose anschlieBen 5 Ger t einschalten Chapter 8 Related service information 141 142 Hinweis 2 A ACHTUNG Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen Wenn Ihr System ein Modul mit einer Lithium Batterie enth lt ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller Die Batterie enth lt Lithium und kann bei unsachgemaBer Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Wasser in Ber hrung bringen ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten e Hinweis 3 A ACHTUNG Wenn ein Laserprodukt z B CD ROM Laufwerke DVD Laufwerke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes Das Entfernen der Abdec
83. connecting clients to servers that are dispersed geographically across a building campus or enterprise network Typically VLANs are configured at the switch and any computer can be a member of one VLAN per installed network adapter The Ethernet controller supersedes this by communicating directly with the switch enabling multiple VLANs on a single network adapter up to 64 VLANs When you set up VLAN membership the Ethernet controller must be attached to a switch that has VLAN capability You also need to use Windows 2000 Windows NT 4 0 or later or Novell NetWare 4 1x or later Notes 1 Windows NT versions prior to 4 0 do not support VLANs 2 VLANs require Windows NT 4 0 with Service Pack 3 0 and the network driver interface specifications NDIS driver hotfix from Microsoft 3 In Windows NT VLANS cannot be implemented on controllers that have been configured for teaming options Netware can support teaming options and VLANS on the same adapters Complete the following steps to join a VLAN from Windows NT 4 0 1 Create a VLAN on the switch Use the parameters you assign there to join the VLAN from the server See the switch documentation for more information 2 Double click the Start Proset icon in the Control Panel window 3 On the Adapters page right click on the adapter that you want to be on the VLAN 4 In IBMSet click Add VLAN for the first adapter or click Join VLAN for remaining adapters Note that VLANs c
84. cords are disconnected before you open the air baffle cover The air baffle assembly is always installed in the server except when you are installing or removing the components that are located under the air baffle cover 41 When the air baffle assembly is installed in the server the air baffle cover is always closed Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor Working inside the server with the power on Your server supports hot plug hot add and hot swap devices and is designed to operate safely while turned on with the cover removed Follow these guidelines when you work inside a server that is turned on Avoid loose fitting clothing on your forearms Button long sleeved shirts before working inside the server do not wear cuff links while you are working inside the server Do not allow your necktie or scarf to hang inside the server Remove jewelry such as bracelets necklaces rings and loose fitting wrist watches Remove items from your shirt pocket such as pens or pencils that could fall into the server as you lean over it Avoid dropping any metallic objects such as paper clips hair pins or screws into the server Handling static sensitive devices Attention Static electricity can damage electronic devices and your server To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibi
85. d action The ServerGuide Setup and Installation Ensure that the server is supported and has a startable bootable CD will not start CD ROM drive If the startup boot sequence settings have been altered ensure that the CD ROM drive is first in the startup sequence If more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the primary drive The SCSI RAID program cannot view all e Ensure that there are no duplicate SCSI IDs or IRQ assignments installed drives or the NOS cannot be Ensure that the hard disk drive is connected properly installed The Operating System Installation Make more space available on the hard disk program continuously loops The ServerGuide program will not start Ensure that the NOS CD you have is supported by the ServerGuide your NOS CD program See the ServerGuide Setup and Installation CD label for a list of supported NOS versions The NOS cannot be installed the option Ensure that the NOS is supported on your server If the NOS is supported is not available either there is no logical drive defined SCSI RAID systems or the ServerGuide System Partition is not present Run the ServerGuide program and ensure that setup is complete Small computer system interface messages If you receive a SCSI error message see SCSI error codes on page 107 28 xSeries 345 Type 8670 Hardware Maintenance Manual
86. di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione AA 2 2 sp gt gt 10 m Avviso 10 ATTENZIONE Non poggiare oggetti che pesano pi di 82 kg sulla parte superiore delle unit montate in rack xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide ER Netfinity Server 1 1 Em E
87. ding updated device drivers and in some cases installing them automatically If a later version of the ServerGuide program is available you can download a free image of the ServerGuide Setup and Installation CD or you can purchase the CD To download the latest ServerGuide program go to the IBM ServerGuide Web page at http www ibm com pc qtechinfo MIGR 4ZKPPT html To purchase the latest ServerGuide Setup and Installation CD see the ServerGuide Updates flyer that comes with your server library or go to the ServerGuide fulfillment Web site at http www ibm com pc coupon The ServerGuide program has the following features to make setup easier An easy to use interface with online help Diskette free setup and configuration programs that are based on detected hardware Asystem BIOS update program which updates the BIOS code directly from the CD Device drivers that are provided for your server model and detected hardware NOS partition size and file system type that are selectable during setup System Partition The ServerGuide program creates a 50 MB System Partition on the default drive The System Partition contains server specific utility programs such as service processor disk operating system DOS utilities system diagnostics flash BIOS updates and other programs Programs in the System Partition vary by server model and not all server models run utility programs from the System Partition To determi
88. directe au rayon laser Vous ne pouvez effectuer aucune operation de maintenance a l int rieur Pour eviter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document A DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert vitez de regarder fixement le faisceau ou de l observer a l aide d instruments optiques vitez une exposition directe au rayon Chapter 8 Related service information 139 140 A n 4 18 kg 37 lbs 232 kg 70 5 Ibs 255 kg 121 2 Ibs ATTENTION Faites vous aider pour soulever ce produit Notice n 5 AA ATTENTION Le bouton de mise sous tension hors tension de l unit et l interrupteur d alimentation du bloc d alimentation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant AA 20 gt 10m Notice n 10 ATTENTION Ne posez pas d objet dont le poids d passe 82 kg sur les unit s mont es en armoire xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide W
89. drives 10 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 5 If you are installing the NOS from diskette the ServerGuide program lists the diskettes that you must create and the optional diskettes that you might want to create The diskettes that you can create are the device driver diskettes for the installed adapters or controllers 6 The ServerGuide program prompts you to insert your NOS CD and restart the server At this point the installation program for the NOS takes control to complete the installation Setting up or updating multiple servers Installing your You can use the ServerGuide program to create diskettes that help you set up or update multiple servers You can modify information on the diskettes as you use them to set up or update other servers Note Availability and function can vary by server model and by the hardware that is installed You can create a setup replication diskette which contains your hardware configuration selections Use this diskette to replicate selections to other servers that are of the same model You can create a NOS replication diskette which contains information that you need to complete multiple installations Not all operating systems support NOS replication diskettes NOS without ServerGuide If you have already configured the server hardware and you decide not to use the ServerGuide program to install your NOS complete the following steps to download
90. dual port Ethernet controller This controller provides an interface for connecting to 10 Mbps 100 Mbps or 1000 Mbps networks and provides full duplex capability which enables simultaneous transmission and reception of data on the Ethernet LAN To access the Ethernet controller connect a Category 5 or higher unshielded twisted pair UTP cable to either of the Ethernet RS 45 connectors on the rear of your server See System board external port connectors on page 46 Ethernet connectors There are two RS 45 Ethernet connectors on the back of the server See System board external port connectors on page 46 for the location of these connectors L 8 1 Integrated system management ports The RS 485 connectors are used for the ISMP interconnect function The ISMP interconnect function uses these connectors to daisy chain several system service processors together This function enables the service processors to communicate with each other in half duplex mode Chapter 4 Customer replaceable units 77 78 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 5 Field replaceable units The following information describes procedures for removing and installing certain components inside the server Only a qualified service technician is authorized to access the components described in this section Important The field replaceable unit FRU procedures are
91. e o N CD is not working properly 1 Clean the CD 2 Run CD ROM drive diagnostics 3 CD ROM drive turned on CD ROM drive tray is not 1 Insert the end of a straightened paper clip into the manual tray release working The computer must be opening 2 Run CD ROM drive diagnostics CD ROM drive Chapter 6 Symptom to FRU index 93 System on page 116 Note See to determine which components should be replaced by a field service technician Diskette drive problems Symptom FRU action Diskette drive activity LED stays on or the system bypasses the diskette drive If there is a diskette in the drive verify that The diskette drive is enabled in the Configuration Setup utility program The diskette is good and not damaged Try another diskette if you have one The diskette is inserted correctly in the drive The diskette contains the necessary files to start the computer The software program is working properly The cable is installed correctly in the proper orientation To prevent diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in Run diskette drive diagnostics Cable Diskette drive o di a System board Note See System on page 116 to determine which components should be replaced by a field service technician Expansion enclosure probl
92. e litio utilize apenas uma bateria IBM Numero de Pega 33F8354 ou uma bateria de tipo equivalente recomendada pelo fabricante Se o seu sistema possui um m dulo com uma bateria de l tio substitua o apenas pelo mesmo tipo de midulo do mesmo fabricante A bateria cont m litio e pode explodir se nao for utilizada manuseada e descartada de maneira correta Nao Jogue ou coloque na agua Aque a a mais de 100 C 212 F Conserte nem desmonte Para descartar a bateria entre em contato com a area de atendimento a clientes IBM pelo telefone 011 889 8986 para obter informag es sobre como enviar a bateria pelo correio para a IBM Instrucao 3 A PRECAUCION Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte e N o remova as tampas A remo o das tampas de um produto a laser pode resultar em exposic o prejudicial a radiacao de laser Nenhuma peca localizada no interior do dispositivo pode ser consertada Autilizacao de controles ou ajustes ou a execuc o de procedimentos diferentes dos especificados aqui pode resultar em exposic o prejudicial a radiac o A PERIGO Alguns produtos a laser cont m um diodo laser da Classe 3A ou Classe 3B embutido Observe o seguinte Radiac o de laser quando aberto N o olhe diretamente para o raio a olho nu ou com instrumentos ticos e evite exposic o direta ao
93. e operator information panel and I2C bus error s See SERVPROC and the system board J22 DIAGS entries in event log 2 Diagnostics panel 3 System board 166 201 003 System Management Failed 1 Reseat cables between the system board and the power supply I2C bus error s See SERVPROC and or power cage assembly DIAGS entries in event log 2 Power cage assembly 3 System board 166 201 004 System Management Failed DASD backplane 12C bus error s See SERVPROC and D tod DIAGS entries in event log ne 166 201 005 System Management Failed Reseat Memory DIMMs 12C bus error s See SERVPROC and gt R t micr process rs DIAGS entries in event log a IG 3 Memory DIMMs 4 Microprocessors 5 System board 90 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 166 250 000 System Management Failed I2C cable is disconnected Reconnect 12C cable between Remote Supervisor Adapter and system board 1 If installed reseat the I2C cable between the Remote Supervisor Adapter in PCI slot 5 35 on the PCI riser card and system management connector on the PCI riser card 2 12C cables 3 Advanced System Management adapter 4 System board 166 260 000 System Management Failed Disconn
94. e sizes dock speeds Bad update data for microprocessor 2 and clock frequencies 2 Microprocessor 2 pr 1 Hard disk drive Hard disk sector error 2 SCSI backplane 3 Cable 4 System board 19990305 Hard disk sector error no operating system installed Install operating system to hard disk 106 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 19990650 AC power has been restored 1 Check cable 2 Check for interruption of power 3 Power cable Service processor error codes When viewed from POST service processor error codes will appear in hexadecimal form generally beginning with A2 A3 A4 A5 A6 A7 AD AE or E1 However when viewed from the System Error Log the messages will appear as text To determine_a possible error condition for the service processor see the System Error Log see Viewing error logs from diagnostic programs on page 28 SCSI error codes Note If a ServeRAID 5i controller is installed and later removed you must re enable the on board SCSI controller in using the Configuration Setup Utility program see Starting the Configuration Setup Utility program on ge 11 Error code FRU action All SCSI Errors One or more of the following might be caus
95. e the microprocessor in the socket Chapter 4 Customer replaceable units 65 8 Install a heat sink on the microprocessor Thermal grease Heat sink a Remove the plastic protective cover from the bottom of the heat sink Attention Do not set the heat sink down after you remove the plastic cover If the thermal grease protective cover for example a plastic cap or tape liner is removed from the heat sink or fan sink do not touch the thermal grease on the bottom of the heat sink or fan sink or set down the heat sink or fan sink Note Removing the heat sink or fan sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease Setting down the heat sink or fan sink onto any surface when the thermal grease protective cover is removed will contaminate the thermal grease If the thermal grease becomes contaminated with particles it must be replaced For information about replacing contaminated thermal grease on the heat sink or fan sink contact IBM Integrated Technology Services For the most up to date phone numbers go to http www ibm com planetwide or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Please have the following information ready when you call Machine type and model Serial number of your server or computer b Align and place the heat sink on top of the microprocessor with the thermal grease side down Press firmly o
96. ect all server and option power cords from the server Restart ASM Error After restarting ASM wait 30 seconds reconnect and retry communication was lost Unplug and cold gt boot to reset ASM 2 Reseat the Remote Supervisor Adapter in PCI slot 5 J5 on the PCI riser card 3 Remote Supervisor Adapter 166 342 000 System Management Failed 1 Ensure the latest firmware levels for Remote Supervisor ASM adapter BIST indicate failed tests Adapter and BIOS 2 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 3 Remote Supervisor Adapter 166 400 000 System Management Failed Reflash or update firmware for ISMP ISMP self test result failed tests x where x System board Flash RAM or ROM N 180 XXX 000 Diagnostics LED failure Run diagnostics panel LED test for the failing LED ES 1 Operator information panel Failed front panel test 2 System board oe i 1 Diagnostics panel Failed diagnostics panel test 2 Sysiem board 180 361 003 1 Fan s Failed fan LED test 2 System board 180 XXX 003 System board Failed system board LED test 180 XXX 005 En 1 SCSI backplane Failed SCSI backplane test 2 SCSI backplane cable 3 System board 201 XXX ONN 1 DIMM Location slots 1 6 where nn DIMM location Failed memory test Note nn 1 DIMM 1 2 DIMM 2 3 DIMM 3 4 DIMM 4 2 System board n a i 1 See error text for failing DIMMs Multiple ailure see error t
97. ed in the following table Table 4 Diagnostics panel LEDs Diagnostic panel LED Description POWER SUPPLY 1 The power supply in bay 1 failed POWER SUPPLY 2 The power supply in bay 2 failed VRM Error on microprocessor voltage regulator module VRM CPU One or both microprocessors failed or one is seated in the wrong socket NON RED Server power supplies are no longer redundant applicable only with redundant power feature MEMORY Memory failure One or more dual inline memory modules DIMMs failed OVER SPEC The system has shutdown due to a system over load condition DASD The SCSI backplane or a device connected to a SCSI bus failure NMI Nonmaskable interrupt occurred PCI BUSA Error occurred on an adapter in PCI X slots 1 or 2 or one of the integrated PCI devices on the system board ISMP Integrated System management detects an internal error PCI BUS B Error occurred on an adapter in PCI X slots 3 or 4 FAN A fan 1 2 3 4 5 6 7 or 8 failed or is operating slowly CPU VRM MISMATCH The service processor detected a CPU or VRM mismatch PCI BUS C Error occurred on an adapter in PCI slot 5 TEMP System temperature exceeded maximum rating Notes 1 Depending on your server model these items might appear in a different orientation on the LED panel Chapter 3 Diagnostics 33 2 The server supports a maximum of three PCI buses 3 See the docum
98. edes y midems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaci n y configuraci n Conecte y desconecte los cables tal como se describe en la tabla siguiente cuando desee realizar una operaci n de instalaci n de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados Para la conexin Para la desconexi n 1 AP GUELO todo 1 AP GUELO todo 2 En primer lugar conecte los cables a 2 En primer lugar retire cada cable de los dispositivos alimentaci n de la toma de alimentaci n 3 Conecte los cables de se al a los 3 Retire los cables de se al de los conectores conectores 4 Conecte cada cable de alimentaci n a la 4 Retire los cables de los dispositivos toma de alimentaci n 5 ENCIENDA el dispositivo Chapter 8 Related service information 153 Declaraci n 2 A PRECAUCI N Cuando desee sustituir la bater a de litio utilice nicamente el n mero de pieza 33F8354 de IBM o cualquier tipo de bater a equivalente que recomiende el fabricante Si el sistema tiene un m dulo que contiene una bater a de litio sustit yalo nicamente por el mismo tipo de m dulo que ha de estar creado por el mismo fabricante La bater a contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde No realice las
99. efore you begin on page 41 e Read the safety notices inFSafety notices multilingual translations on page 124 e Read Handling static sensitive devices on page 42 Turn off the server and any attached devices Disconnect external cables and option cables from the back of the server Remove the server cover see Removing the cover and bezel on page 50 Disconnect the three cables from the card Remove the two screws from the card Remove the diagnostics operator panel card from the server D A D _ Diagnostics operator panel card To replace the diagnostics operator panel card reverse the previous steps 80 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Power supply cage Complete the following steps to remove the power supply cage Note Read e Read the safety notices in Safety notices multilingual translations on e Read Handling static sensitive devices on page 42 Turn off the server and any attached devices Disconnect external cables and option cables from the back of the server Remove the server cover see Removing the cover and bezel on page 50 Remove the air baffle gt ON Disconnect the four power supply cage cables Note To disconnect the DASD backplane cable partially remove the DASD backplane See DASD backplane on page 79 6 Remove the three screws from the power supply cage Power supply ca
100. emove all cables from devices 5 Turn device ON Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Chapter 8 Related service information 125 Statement 3 A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 A 18 kg 37 lbs 232 kg 70 5
101. ems Symptom FRU action The SCSI expansion enclosure used to work but does not work now 1 Verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the computer 2 For more information see your SCSI expansion enclosure documentation Note See System on page 116 to determine which components should be replaced by a field service technician Hard disk drive problems Symptom FRU action Not all drives are recognized by the hard disk drive diagnostic test Fixed Disk test 1 Remove the first drive not recognized and try the hard disk drive diagnostic test again 2 If the remaining drives are recognized replace the drive you removed with a new one System stops responding during 1 Remove the hard disk drive being tested when the computer stopped hard disk drive diagnostic test responding and try the diagnostic test again 2 If the hard disk drive diagnostic test runs successfully replace the drive you removed with a new one System on page 116 to determine which components should be replaced by a field service technician General problems FRU action Problems such as broken cover locks
102. ent were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 162 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Taiwanese Class A warning statement RARA HE FAIR O Chinese Class A warning statement Fa HA tA A Japanese Voluntary Control Council for Interference VCCI statement E A VC C 1
103. entation that comes with the system management software for more information about the service processor Remind button You can use the Remind button to place the front panel system error LED into the Remind mode By pressing the button you acknowledge the failure but indicate that you will not take immediate action If a new failure occurs the system error LED will turn on again In the Remind mode the system error LED flashes every 2 seconds The system error LED remains in the Remind mode until one of the following situations occurs All known problems are resolved The system is restarted A new problem occurs You can use the Remind button to delay server maintenance until a later time Also resetting the system error LED enables the LED to react to another error If the LED is still flashing from the first error it will not mask additional errors Light Path Diagnostics table The System error LED on the front of the server is lit when certain system errors occur If the System error LED on your server is lit check to see which of the LEDs on the diagnostics panel inside the server are on Use the following table to help determine the cause of the error and the action you should take when the system error LED is on and Table 5 Light Path Diagnostics Diagnostics Cause Action panel LED on None The system error log is 75 or more Check the system error log and correct any problems full or a P
104. er Shuttle locking latch To replace the system board shuttle slide the shuttle into the server and close the shuttle locking latch Reverse steps 4 through 7 to replace the components that were removed 82 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 6 Symptom to FRU index This index supports xSeries 345 servers Notes 1 Check the configuration before you replace a FRU Configuration problems can cause false errors and symptoms 2 For IBM devices not supported by this index refer to the manual for that device 3 Always start with General checkout on page 25 The symptom to FRU index lists symptoms errors and the possible causes The most likely cause is listed first Use this symptom to FRU index to help you decide which FRUs to have available when servicing the computer The first column of the two column tables in this index lists error codes or messages and the second column lists one or more suggested actions or FRUs to replace Take the action or replace the FRU suggested first in the list of the second column then try the server again to see if the problem has been corrected Note Try reseating a suspected component or reconnecting a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep symptoms Beeps Beep symptoms are short tones or a series of short tones separated by pauses interval
105. er if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide for support telephone numbers or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Appendix B Notices Edition notice This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licen
106. er and option power cords from server wait 30 seconds reconnect and retry 1762 Hard disk configuration error Hard disk drive Hard disk cables Run the Configuration Setup Utility program Hard disk adapter SCSI backplane System board oa Pf ON 178X Fixed disk error Hard disk cables Run diagnostics Hard disk adapter Hard disk drive System board dp D gt 1800 No more hardware interrupt available for PCI adapter Run the Configuration Setup Utility program Failing adapter 3 System board 104 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 1962 1 Verify that a startable operating system is installed Drive does not contain a valid boot sector 2 Run diagnostics 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 2400 Video controller test failure N Video adapter if installed System board 2462 i 1 Video adapter if installed Video memory configuration error 2 System board 5962 1 Run the Configuration Setup Utility program IDE CD ROM drive configuration error 2 CD ROM drive 3 CD ROM power cable 4 IDE cable 5 System board 6 Battery 8603 1 Pointing device Pointing device error 2 System board
107. er blocks that are not shown in the illustrations in this book are reserved 3 Changing the position of the power on password override switch bypasses the power on password check the next time the server is turned on You do not need to move the switch back after the password is overridden The default position is Off To bypass the power on password check move the switch to the opposite position 4 Changing the position of this switch does not affect the administrator password Administrator password Select this choice to set an administrator password The administrator password provides access to all choices on the Configuration Setup Utility main menu Note This choice is available on the Configuration Setup Utility menu only if the optional IBM Remote Supervisor Adapter is installed in your server When you use an administrator password you can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user You can use any combination of up to seven characters A Z a z and 0 9 for your administrator password Keep a record of your password in a secure place Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the system board 12 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide The following table provides a summary of the password features Table 2 Power on and admin
108. er failure occurs it restarts automatically when power is restored You can turn on the server by using the Integrated System Management Processor ISMP You can turn on the server by using the optional Remote Supervisor Adapter If your operating system supports the Wake on LANY feature the Wake on LAN feature can turn on the server Complete the following steps to manually turn on the server Il 2 3 4 Review the information in Safety information on page 121 Turn on all external devices such as the monitor Plug the server power cords into the power source Press the power control button on the front of the server Note While the server is powering up the power on LED on the front of the server is lit xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Turning off the server Standby mode Complete the following steps to manually turn off the server 1 Review the information in Safety information on page 121 2 See your operating system documentation for the proper procedure to shut down the operating system Statement 5 A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 gt 1
109. er installed you might need to reconfigure your disk arrays after installing hard disk drives See the RAID documentation on the IBM xSeries Documentation CD for information about RAID adapters Installing memory modules Adding memory to your server is an easy way to make programs run faster You can increase the amount of memory in your server by installing memory module options When you install memory you must install a pair of matched double data rate DDR dual inline memory modules DIMMs Attention Install only 2 5 V 184 pin double data rate DDR registered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2100 CL2 5 specification and downward compatible with PC1600 CL2 SDRAM Registered DIMM specification which is available from http www jedec org on the World Wide Web For a list of supported options for your server go to http www ibm com us compat on the World Wide Web Notes 1 The system board contains four DIMM connectors and supports two way memory interleaving 2 The DIMM options available for your server are 256 MB 512 MB and 1 GB Your server supports a minimum of 512 MB and a maximum of 4 GB of system memory 58 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide The amount of usable memory will be reduced depending on the system configuration The BIOS will display the total amount
110. ernia indicators on page 4 These LEDs indicate whether a problem exists with the connector cable or hub The Ethernet transmit receive activity LED is lit when the Ethernet controller sends or receives data over the Ethernet Network If the Ethernet transmit receive activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed The Ethernet link status LED is lit when the Ethernet controller receives a LINK pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub Make sure that you are using the correct device drivers which are supplied with your server Check for operating system specific causes for the problem xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Make sure that the device drivers on the client and server are using the same protocol Test the Ethernet controller The way the Ethernet controller is tested depends on which operating system you are using see the Ethernet controller device driver README files Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10 100 1000 Mbps Ethernet controller problems that have definite symptoms Table 6 Ethernet troubleshooting chart Ethernet controller problem FRU actions The server stops running when loading device drivers The PCI BIOS interru
111. errupt mask register failed 2 1 4 System board Secondary interrupt mask register failed 2 2 1 System board Interrupt vector loading failed 2 2 2 eel 1 System board Keyboard controller failed 2 Keyboard 2 2 3 Battery CMOS power failure and checksum System board checks failed er 2 2 4 onini 1 Battery CMOS configuration information 2 System board 2 3 1 Screen initialization failed System board 2 3 2 Screen memory failed System board 2 3 3 Screen retrace failed System board 2 3 4 Search for video ROM failed System board 2 4 1 Video failed screen believed operable System board 3 1 1 Timer tick interrupt failed System board 3 1 2 Interval timer channel 2 failed System board 84 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician OFFFFH Beep symptom FRU action on t failed ab dd en est failed above address gt System Board 3 1 4 Time Of Day clock failed Battery 2 System board 3 2 1 System board Serial port failed 3 2 2 System board Parallel port failed RC 1 Microprocessor Math coprocessor test failed 2 System board da EMS 1 DIMM Fai ure comparing memory Battery size against actu
112. erver for extended periods of time over 30 minutes with the cover removed might damage server components To remove the bezel 1 Press in on the tabs on the top of the bezel and rotate the bezel away from the server front 2 Store the bezel in a safe place xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Working with adapters You can install up to five peripheral component interconnect PCI adapters in the connectors on the system board and PCI riser card Before you continue with the adapter installation procedures review Adapter considerations on page 52 The following illustrations show the location of the PCI and PCI X adapter expansion slots on the system board and PCI riser card System board DIMM 1 DIMM 4 System board identification J1 J4 some models ay 2 J3 VRM 2 J5 co M 1 Microprocessor 2 J6 s PCI X slot 1 E 64 bit 3 3V 2 100 MHz d i J14 Microprocessor 1 J7 PCI X slot 2 h 64 bit 3 3V 100 MHz
113. es and specifications on page 3 temperature Ensure that the system is being properly cooled see reliability considerations on page 41 System shutoff due to high ambient Ambient temperature must be within normal operating temperature specifications see Features and specifications on page 3 level critical high ambient temperature System shutoff due to DASD temperature sensor x level critical DASD area reported temperature outside recommended operating range System shutoff due to system board Ambient temperature must be within normal operating under temperature specifications see Features and specifications on page 3 level critical system board is under temperature DASD checkout Message Action Note See to determine which components should be replaced by a field service technician Hard drive x removal detected Information only take action as appropriate level critical hard drive x has been removed Host built in self test BIST Message Action Note See to determine which components should be replaced by a field service technician Host fail 1 level informational built in self test for the host failed Reseat the microprocessor 2 Reseat the VRM 3 Replace the microprocessor CPU 110 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Bus fault messages
114. ext 2 System board 202 XXX 001 1 VRM 1 Failed system cache test Miermprocassora 202 XXX 002 1 VRM 2 Failed system cache test gt Microprocessor Chapter 6 Symptom to FRU index 91 System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 206 XXX 000 1 Rerun the test with a different diskette Failed diskette drive test 2 Cable 3 Diskette drive 4 System board 215 XXX 000 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array 217 XXX 001 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array 1 Rerun the test with a different CD ROM Failed IDE CD ROM drive test 2 CD ROM drive cables 3 CD ROM drive 4 System board 217 198 XXX 1 Check cable and termination Could not establish drive parameters 2 SCSI backplane 3 Hard disk 217 XXX 000 Hard disk 1 Hard disk 2 217 XXX 002 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array Hard disk 3 217 XXX 003 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array 217 XXX 004 Hard disk 4 Failed BIOS hard disk test Note If RAID
115. ff the monitor Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Turn on the monitor Notes a To prevent diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in Non IBM monitor cables might cause unpredictable problems c An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors For information about the enhanced monitor cable contact your IBM reseller or IBM marketing representative Monitor Video adapter if installed System board Chapter 6 Symptom to FRU index 97 System on page 116 Note See to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action Wrong characters appear on the 1 If the wrong language is displayed update the BIOS code with the correct screen language 2 Monitor 3 Video adapter if installed 4 System board No video 1 Make sure the correct machine is selected if applicable 2 Make sure all cables are locked down Note See System on page 116 to determine which components should be replaced by a field service technician Option problems Symptom FRU action An IBM option that was just installed does not work 1 Verify that The option is designed fo
116. fferent VRMs will result in a mismatch error 3 The microprocessor speeds are automatically set for this server therefore you do not need to set any microprocessor frequency selection jumpers or switches The following illustration is a simplified layout of the microprocessor connector locations and other microprocessor related components on the system board Chapter 4 Customer replaceable units 61 62 System board identification some models VRM 2 connector J5 ONLY 533MHz FSB CPU Microprocessor 2 J6 Microprocessor 1 J7 VRM 1 connector J8 Note For additional illustrations of the system board components see System board option connectors on page 44 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide The following illustration shows how to install the second microprocessor on the system board Captive screws Heat sink Microprocessor NY DOS release lever Complete the following steps to install an additional microprocessor 1 Review the informatio
117. from the surface of the second microprocessor socket if present b Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position approximately 135 angle as shown Then see the documentation provided with the microprocessor option for complete installation instructions Attention You must ensure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket Failure to do so might result in permanent damage to the microprocessor microprocessor socket and system board c Touch the static protective package containing the new microprocessor to any unpainted metal surface on the server then remove the microprocessor from the package d Center the microprocessor over the microprocessor socket Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully press the microprocessor into the socket Attention Do not use excessive force when pressing the microprocessor into the socket Make sure that the microprocessor is oriented and aligned correctly with pin number 1 in the socket before you try to close the lever The following illustration shows the alignment marks for microprocessor 2 and microprocessor socket 2 Microprocessor 2 Alignment marks Microprocessor socket 2 e Carefully close the lever to secur
118. ge Raised tabs 7 Remove the power supply cage from the server To replace the power supply cage reverse the previous steps Note Tilt the power supply cage during installation so that you insert the rear of the cage first Chapter 5 Field replaceable units 81 System board shuttle Complete the following steps to remove the system board shuttle Note oar woh e Read Before you begin on page 41 Read the safety notices in Safety notices multilingual translations on page 124 e Read Handling static sensitive devices on page 42 Turn off the server and any attached devices Note When replacing the system board you must either update the server with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Disconnect external cables and option cables from the back of the server Remove the cover see Removing the cover and bezel on page 50 Disconnect and remove adapters see Working with adapters on page 51 Disconnect all cables from the system board Remove all microprocessors and VRMs and set them aside on a static protected surface for reinstallation see Installing an additional microprocessor on page 60 Remove the memory modules and set them aside on a static protected surface for reinstallation see Installing memory modules on page 58 Release the shuttle locking latch and remove the shuttle from the serv
119. hange or delete the power on password You do not need to move the switch back to the default position after the password is overridden Changing the position of this switch does not affect the administrator password check if an administrator password is set See Chapter 2 Configuring your server on page 9 for additional information about the power on password 1 Off H8 out serial port This switch is reserved for service use only Notes 1 Before changing any switch settings or moving any jumpers turn off the server then disconnect all power cords and external cables Any system board switch or jumper blocks that are not shown in the illustrations in this book are reserved 48 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide System board LED locations The following illustration shows the location of the LEDs on the system board You might need to refer to this illustration when solving problems with the server DIMM 1 error LED CR12 DIMM 2 error LED CR15 DIMM 3 error LED CR14 VRM 2 error LED DIMM 4 error LED CR16 CR13 af ae M i A g Microprocessor 2 de O error LED CR17 at E M
120. he arrow keys or the End key to scroll to the right Highlight the Format item then press Enter to start oP D Updating the integrated system management firmware To update the integrated system management ISM firmware for the integrated system management processor ISMP you must download the image of the Integrated System Management Firmware Update Utility program for your server from the IBM Support Web site at http www ibm com pc support on the World Wide Web You can then run the Integrated System Management Firmware Update Utility program to create an Integrated System Management Firmware Update Utility diskette that is used to update the ISM firmware This diskette updates the ISM firmware only and does not affect any device drivers Complete the following steps to update the ISMP firmware 1 Turn off your server 2 Insert the diskette into the diskette drive 3 Turn on your server If your server does not start from the diskette drive use the Configuration Setup Utility program to configure the diskette drive as a startup device See Using the Configuration Setup Utility program on page 11 Then go back and start with step 4 From the main menu select Update System Management Firmware and press Enter 5 Follow the on screen instructions to complete the update Configuring the Ethernet controller The server comes with an integrated dual port Ethernet controller This controller provides an interf
121. ichtig Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den bersetzten Versionen dieses Hinweises in diesem Abschnitt Wenn z B ein Sicherheitshinweis mit der Nummer 1 beginnt so erscheint die bersetzung f r diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1 Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren e Hinweis 1 AA VORSICHT Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Aus Sicherheitsgr nden Bei Gewitter an diesem Ger t keine Kabel anschlie en oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlie en Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en Signalkabel m glichst einh ndig anschlie en oder l sen Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse besteht Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Geh uses zu unterbrechen Es sei denn dies ist in den zugeh rigen Installations und Konfigurationsprozeduren anders angegeben Nur nach den na
122. icroprocessor 1 ee error LED CR18 DESSES IN VRM 1 error LED CEE CR19 CEEE ON cl Integrated System Management SCSI controller Processor ISMP activity activity LED CR 40 LED CR41 Chapter 4 Customer replaceable units 49 Removing the cover and bezel 50 The following illustration shows how to remove the cover and bezel Note You do not need to remove the bezel to install drives in the server Complete the following steps to remove the server top cover 1 Review the information in Safety information on page 121 and Handling static sensitive devices on page 42 2 If you are planning to install or remove a microprocessor memory module PCI adapter or battery turn off the server and all attached devices and disconnect all external cables and power cords see Turning off the server on page 7 3 Release the left and right side latches and pull the server out of the rack enclosure until both slide rails lock Note You can reach the cables on the back of the server when the server is in the locked position 4 Lift the cover release latch Lift the cover off the server and set the cover aside Attention For proper cooling and airflow replace the cover before turning on the server Operating the s
123. ilures using the default configuration 4 2 Battery 3 System board 4 Microprocessor Run the Configuration Setup Utility program 101 102 System board System and processor error 106 System board System and processor error ci BR 1 Memory DIMM Channel check error 2 Systeam board n i dari 1 Failing adapter Adapter read only memory error Rium disgnosiics es h 1 Microprocessor misma sache aimar 2 Optional microprocessor if installed 151 Real time clock error Run diagnostics Battery il er System board 161 Real time clock battery error D Battery 3 System board 1 Run the Configuration Setup Utility program Chapter 6 Symptom to FRU index 101 System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 162 1 Run the Configuration Setup Utility program Device configuration error 2 Batter Note Be sure to load the default settings y and any additional desired settings then 3 Failing device save the configuration 4 System board 163 1 Run the Configuration Setup Utility program Real time clock error 2 Battery 3 System board 164 1 Run the Configuration Setup Utility program Memory configuration changed 2 DIMM 3 System board 175 System boa
124. imum operating requirements on page 111 4 Reconnect all ac power cords and turn on the server If the server starts up successfully replace adapters and devices one at a time until the problem is isolated If the server does not start up from the minimal configuration replace FRUs of minimal configuration one at a time until the problem is isolated To use this method it is important to know the minimum configuration required for a system to start see page For specific problems see Power supply LED errors on page 100 Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10 100 1000 Mbps Ethernet controller Network connection problems 38 If the Ethernet controller cannot connect to the network check the following conditions Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps you must use Category 5 or higher cabling Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the Ethernet controller LEDs on the operator information panel on the rear of the server or both depending on model
125. in read only memory ROM on the system board These programs are the primary method of testing the major components of your server See Diagnostic programs and error messages on page 29 for more information Light Path Diagnostics Your server has light emitting diodes LEDs to help you identify problems with server components These LEDs are part of the Light Path Diagnostics that are built into your server By following the path of LEDs you can quickly identify the type of system error that occurred See Light Path Diagnostics on page 32 for more information Error symptom charts These charts list problem symptoms along with suggested steps to correct the problems See the Error symptoms on page 93 for more information POST error logs When you turn on the server it performs a series of tests to check the operation of server components and some of the options installed in the server This series of tests is called the power on self test or POST If POST finishes without detecting any problems a single beep sounds and the first screen of your operating system or application program appears for more information If POST detects a problem more than one beep sounds and an error message appears on your screen See Beep symptoms on page 83 and POST error codes on page 101 Notes 1 If you have a power on password or administrator password set you must type the password and press En
126. in the server when the LED flashes slowly one flash per second the drive is being rebuilt When the LED flashes rapidly three flashes per second the controller is identifying the drive Information LED This amber LED is lit when the information log contains information about certain conditions in your server that might affect performance For more information see Diagnostic panel LEDs on page 32 System identification LED This blue LED is lit in response to a programmed condition or it can be turned on remotely by the system administrator to aid in server identification for maintenance The system administrator can turn off the system identification LED after maintenance is complete This section identifies the indicators on the rear of your server Ethernet 2 activity LED green Ethernet 2 link status LED green 0000 000000 L J tooooooo Ton Un 0 0 0 O O 0 0 D O To Bo 00 DC powerLED AC power LED Ethernet 1 link status LED green green green Ethernet 1 activity LED green Ethernet 2 activity LED This green LED is lit when the server is transmitting or receiving signals to the Ethernet LAN that is connected to Ethernet port 2 Ethernet 2 link status LED This green
127. indicate the power supplies are working correctly complete the following steps 1 Turn off the server 2 Be sure the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure turn on the server and reconfigure each time Any external devices Surge suppressor device on the server Modem printer mouse or non IBM devices Each adapter Drives Memory modules minimum requirement 256 MB 2 banks of 128 MB DIMMs Note Minimum operating requirements are a One power supply b Power cage assembly Chapter 6 Symptom to FRU index 111 c System board d One microprocessor and VRM e Memory module with a minimum of two 128 MB DIMMs 4 Turn on the server If the problem remains suspect the following FRUs in the order listed Power supply Power cage assembly System board Notes 1 If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem suspect the system board 2 If you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions Machine type and m
128. ing Guide Importante Todas las declaraciones de precauciin de esta IBM documentation empiezan con un numero Dicho numero se emplea para establecer una referencia cruzada de una declaraci n de precauci n o peligro en ingl s con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secci n Por ejemplo si una declaraci n de peligro empieza con el n mero 1 las traducciones de esta declaraciin de precauci n aparecen en esta secciin bajo Declaraci n 1 Lea atentamente todas las declaraciones de precauci n y peligro antes de llevar a cabo cualquier operaci n Declaraci n 1 AA PELIGRO La corriente el ctrica de los cables telefinicos de alimentaciin y de comunicaciones es perjudicial Para evitar una descarga el ctrica No conecte ni desconecte ning n cable ni realice las operaciones de instalaci n mantenimiento o reconfiguraciin de este producto durante una tormenta Conecte cada cable de alimentaciin a una toma de alimentaci n el ctrica con conexi n a tierra y cableado correctos e Conecte a tomas de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto e Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al e No encienda nunca un equipo cuando haya riesgos de incendio de inundaci n o de da os estructurales Desconecte los cables de alimentaci n sistemas de telecomunicaciones r
129. ing the problem A failing SCSI device adapter drive controller An improper SCSI configuration or SCSI termination jumper setting Duplicate SCSI IDs in the same SCSI chain Amissing or improperly installed SCSI terminator Adefective SCSI terminator An improperly installed cable Adefective cable 1 External SCSI devices must be turned on before you turn on the server 2 Make sure that the cables for all external SCSI devices are connected correctly 3 If you have attached an external SCSI device to the server make sure the external SCSI termination is set to automatic 4 Make sure that the last device in each SCSI chain is terminated correctly 5 Make sure that the SCSI devices are configured correctly Temperature error messages Note See System on page 116 to determine which components should be replaced by a field service technician Message Action DASD Over Temperature level critical direct access storage device bay x was over temperature Ensure that the system is being properly cooled see reliability considerations on page 41 DASD Over recommended Temperature sensor x level warning DASD bay x had over temperature condition Ensure that the system is being properly cooled see reliability considerations on page 41 Chapter 6 Symptom to FRU index 107 System on page 116 Note See to
130. intended for trained servicers who are familiar with IBM xSeries products See the parts listing in System on page 116 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Note Before servicing this system read Before you begin on page 41 DASD backplane Complete the following steps to remove the DASD backplane Note ON OO BON 9 e Read Before you begin on page 41 e Read the safety notices in Safety notices multilingual translations on page 124 e Read Handling static sensitive devices on page 42 Turn off the server and any attached devices Disconnect external cables and option cables from the back of the server Pull out the hard disk drives Remove the server cover see Removing the cover and bezel on page 50 Disconnect the two cables from the diagnostics operator panel card Disconnect the DASD cable from the backplane Disconnect the two cables from the back of the CD ROM drive Press on the two backplane release tabs and remove the backplane from the server DASD Backplane Disconnect the power cable from the backplane To replace the DASD backplane reverse the previous steps Copyright IBM Corp 2002 79 Note When reinstalling the DASD backplane engage the left most tab first Diagnostics operator panel card Complete the following steps to remove the diagnostics operator panel card Note e Read B
131. ional microprocessor use microprocessors that have the same cache size and type and the same clock speed Microprocessor internal and external clock frequencies must be identical xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide To prevent damage to server components when you install a microprocessor be sure to install only a microprocessor with the proper front side bus speed 400 MHz front side bus 533 MHz front side bus microprocessor microprocessor If your server supports a 400 MHz front side bus install only a microprocessor with one pin missing from one corner and two pins missing form an adjacent corner If your server supports a 400 MHz front side bus the heat sink retention mechanism surrounding the microprocessor connector is metallic gray lf your server supports a 533 MHz front side bus install only a microprocessor with one pin missing from each of two adjacent corners If your server supports a 533 MHz front side bus the heat sink retention mechanism surrounding the microprocessor connector is black Notes 1 To order additional microprocessor options contact your IBM reseller or IBM marketing representative 2 When you install the microprocessor in socket J6 you must also install the voltage regulator module VRM that comes with the microprocessor in VRM connector J5 Note All installed VRMs must be of the same type Mixing di
132. ions 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Chapter 8 Related service information 123 Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the server the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid contact with other people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especial
133. istrator password features Type of password Features Power on password Type the password to complete the system startup All choices are available on the Configuration Setup Utility main menu Administrator password No password is required to complete the system startup Type the password to access the Configuration Setup Utility program All choices are available on the Configuration Setup Utility main menu Administrator and power on You can type either password to complete the system startup password The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user The power on password provides access to a limited set of choices on the Configuration Setup Utility main menu This limited access might include changing or deleting the power on password Using ServeRAID Manager You can use the ServeRAID Manager program provided on the ServeRAID Support CD to Configure a redundant array of independent disks RAID Restore a SCSI hard disk drive to factory default settings erasing all data View your RAID configuration and associated devices Monitor operation of your RAID controllers The ServeRAID Manager program operates in two ways Startable CD mode As an installed
134. k the cover in place Complete the following steps to install the bezel 1 Align the hooks on the bottom of the trim bezel with the server 2 Press the bezel toward the server until it clicks into place Updating your server configuration When you start your server for the first time after you add or remove an internal option or an external SCSI device you might see a message telling you that the configuration has changed The Configuration Setup Utility program automatically Chapter 4 Customer replaceable units 71 starts so that you can save the new configuration information See Chapter 2 Configuring your server on page 9 for more information about the Configuration Setup Utility program Some options have device drivers that you need to install See the documentation that comes with your option for information about installing any required device drivers Your server comes with one or two microprocessors installed on the system board If your server comes with two microprocessors or if your server comes with one microprocessor and you have installed an additional microprocessor your server can now operate as an SMP server Therefore you might need to upgrade your operating system to support SMP Sse Chapler2 Configuring your saver on age 9 ge 9 and your operating system documentation for additional information If you have a RAID configuration on your server using the integrated SCSI controller or if your
135. ks on another system If you received any error messages when using the software program see the information that comes with the software for a description of the messages and suggested solutions to the problem 2 If you have verified these items and the problem remains contact your place of purchase System on page 116 Note See to determine which components should be replaced by a field service technician Universal Serial Bus USB port problems Symptom FRU action A USB device does not work Verify that You are not trying to use a USB device during POST if you have a standard non USB keyboard attached to the keyboard port Note If a standard non USB keyboard is attached to the keyboard port the USB is disabled and no USB device will work during POST The correct USB device driver is installed The operating system supports USB devices Power supply LED errors Use the information in this section to solve power supply problems Note The minimum configuration required for the dc good light to be lit is Power supply Power cage assembly System board set switch 3 of SW1 to bypass the power switch see System board switches and jumpers on page 47 System on page 116 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action Off Off No power to s
136. kungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden m ssen Die Verkleidung des CD ROM Laufwerks nicht ffnen Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten A VORSICHT Manche CD ROM Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B Die nachfolgend aufgefuhrten Punkte beachten Laserstrahlung bei ge ffneter T r Niemals direkt in den Laserstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide e Hinweis 4 A 218 kg gt 32 kg 255 kg ACHTUNG Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten Hinweis 5 AA ACHTUNG Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden AA 2 gt 1 09 e Hinweis 10 ACHTUNG Keine Gegenst nde die mehr als 82 kg wiegen auf Rack Einheiten ab
137. l fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer Electrical safety A Copyright IBM Corp 2002 121 CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical
138. lank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the computer three times to force the system BIOS code to reset the CMOS values to the default configuration memory connector or bank of connectors enabled If you have verified these items and the screen remains blank replace a Monitor b Video adapter if installed c System board Only the cursor appears See Undetermined problems on page 111 The monitor works when you turn on the computer but goes blank when you start some application programs Verify that The application program is not setting a display mode higher than the capability of the monitor The primary monitor cable is connected to the C2T device breakout cable You installed the necessary device drivers for the applications If you have verified these items and the screen remains blank replace the monitor Video adapter System board The screen is wavy unreadable rolling distorted or has screen jitter If the monitor self tests show the monitor is working properly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn o
139. leaved four dual inline memory module DIMM connectors Maximum Two pairs of DIMMs Drives standard Diskette 1 44 MB CD ROM IDE Expansion bays Six hot swap slim high 3 5 inch drive bays hot swap hard disk drives installed some models One 5 25 inch bay CD ROM drive installed One 3 5 inch removable media drive bay diskette drive installed Hot swap fans Minimum Five Maximum Eight provide redundant cooling Hot swap power supplies 350 watts 115 230 V ac Minimum One Maximum Two provide redundant power Upgradeable microcode BIOS diagnostics and IBM Advanced System Management upgrades when available can update EEPROMs on the system board PCI expansion slots Two PCI X non hot plug 133 MHz 64 bit Two PCI X non hot plug 100 MHz 64 bit low profile One PCI non hot plug 33 MHz 32 bit Integrated functions IBM integrated system management processor ISMP Service processor with Light Path Diagnostics Interconnect port Dedicated I O port Support for IBM Remote Supervisor Adapter Two 10BASE T 100BASE TX 1000BASE T Ethernet ports Intel Ethernet controller on system board One serial port One external and one internal Ultra320 SCSI port dual channel integrated controller with RAID capability Three Universal Serial Bus USB v1 1 ports Keyboard port Mouse port ATI
140. legen Chapter 8 Related service information 143 144 Importante Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione Ad esempio se un avviso di attenzione inizia con il numero 1 la relativa versione tradotta e presente in questa sezione con la stessa numerazione Prima di eseguire una qualsiasi istruzione accertarsi di leggere tutti gli avvisi di attenzione e di pericolo Avviso 1 AA PERICOLO La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare il pericolo di scosse elettriche Non collegare o scollegare i cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo prodotto durante i temporali Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza Quando possibile collegare o scollegare i cavi di segnale con una sola mano Non accendere qualsiasi apparecchiatura in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa Scollegare i cavi di alimentazione i sistemi di
141. les on the diskette 36 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide The following illustration shows the location of the Flash boot block recovery jumper on the system board SW2 CT mme System board E switch block om 1 iN SW2 NE L nE E Flash boot block NB recovery jumper J34 T imi Complete the following steps to recover the BIOS code 1 NDA 10 11 12 13 14 15 Turn off the server and disconnect all power cords and external cables then remove the server cover See the Option Installation Guide on the IBM xSeries Documentation CD for more information Locate the Flash boot block recovery jumper block J34 on the system board Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the BIOS recovery mode Insert the BIOS flash diskette into the diskette drive Reinstall the server cover then reconnect all power cords Restart the server The system begins the power on self test POST Select 1 Update POST BIOS from the menu that contains various flash update options
142. lick amp Information about this window on the toolbar or select an item from the Help menu 18 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide ServeRAID Manager File View Remote Actions lolx amp Information about this window F1 Search EE Managed systems Index E9 Zydeco Local system Contents E Controller 1 ServeRAID concepts Controller 2 ServeRAID publications IBM online support Whats new in the ServeRAID Manager About ServeRAID Manager Number of arrays Number of logical drives Number of hot spare drives Number of ready drives Description or value Figure 6 ServeRAID Manager help menu E ZydecoziContraller 1 The help system ServeRAID Assist will open within the ServeRAID Manager interface To learn more about the ServeRAID Manager tree objects and the actions that apply to them select a tree object and click Actions Hints and tips ServeRAID Assist will start and information about the tree object will appear in the right pane of ServeRAID Manager Chapter 2 Configuring your server 19 ServeRAID Manager I File view Remote Actions Help da gt SemeralD Assist Search engaged ER Managed systems kmobley Local system BN Integrated RAID controller object Controller 1 Controller 2 Use this o
143. lid only when the system error LED is lit Notes 1 If a diagnostics panel LED is lit and the information LED panel system error LED is off there is probably an LED problem Run LED diagnostics 2 To locate the LEDs on the system board see System board LED locations on 3 Check the System Error Log for additional information before replacing a FRU 86 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 4 The DIMM error LEDs microprocessor error LEDs and VRM error LEDs turn off when the system is turned off Note See System on page 116 to determine which components should be replaced by a field service technician Diagnostics panel LED FRU action All LEDs off Check System Error Log for error 1 System Error Log is 75 full clear the log condition then clear System Error 2 PFA alert check log for failure clear PFA alert remove ac power for at Log when the problem is found least 20 seconds reconnect then turn on the system 3 Run light path diagnostics FAN LED on The LED next to the Failing fan failing fan is on 2 System board MEMORY LED on The LED next 1 Failing DIMM to the failing DIMM is on 2 System board CPU LED on The LED next to the Run the Configuration Setup Utility program to verify that all failing CPU is on microprocessors have identical cache sizes dock speeds and clock frequencies 2 Micropr
144. lity of electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed printed circuitry Do not leave the device where others can handle and possibly damage the device While the device is still in its static protective package touch it to an unpainted metal part of the server for at least 2 seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into the server without setting it down If it is necessary to set the device down place it in its static protective package Do not place the device on the server cover or ona metal table Take additional care when handling devices during cold weather because heating reduces indoor humidity and increases static electricity 42 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Major components of the xSeries 345 Type 8670 server The following illustration shows the major components in your server Note The illustrations in this document might differ slightly from your hardware Microprocessor air baffle Heat sink PCI riser card assembly TT_S i Microprocessor DS a Memory module Hot swap Power supply power supply blank some I Hot swap fan NA
145. ller and the devices that attach to it See Using the LSI Logic Configuration Utility program on page 20 Integrated System Management To update the Integrated System Management ISM firmware see Updating the integrated system management firmware on page 21 for more information Ethernet controller configuration process To configure the integrated Ethernet controller see Configuring the Ethernet controller on page 21 IBM Director IBM Director is a work group hardware management tool that you can use to centrally manage xSeries servers IBM Netvista IntelliStation and ThinkPad computers and non IBM Intel microprocessor based systems IBM Director automates tasks such as inventory taking monitoring of environmental sensors such as temperature voltage and fans alerting and system health information For more information and instructions about IBM Director see the IBM Director User s Guide on the CD that comes with your server Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy to use setup and installation program that is specifically designed for your IBM server The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware The Copyright IBM Corp 2002 ServerGuide program simplifies network operating system NOS installations by provi
146. lugged into the PCI adapter under adjacent adapters so they are not pinched between the top edge of the adapter and the shuttle side wall To ensure system reliability an optional SCSI adapter cannot control internal hard disk drives 11 If you have other options to install or remove do so now otherwise go to Installing the server cover and bezel on page 71 PCI riser card removal To remove and install the PCI riser card assembly refer to the following instructions Chapter 4 Customer replaceable units 55 Complete the following steps to remove the PCI riser card assembly from the server 1 Loosen the captive screws from the PCI riser card assembly 2 Lift the assembly from the server To install the PCI riser card assembly press the PCI riser card assembly firmly into the connector then tighten the captive screws with a screwdriver Installing a ServeRAID 5i controller You can install an optional RAID controller in your server to control the internal hot swap hard disk drives for example to enable you to configure the internal hot swap hard disk drives into disk arrays You can also cable a RAID adapter to external hard disk drives See your RAID controller option documentation for complete instructions on installing a RAID controller in your server and for additional information on RAID controllers Notes 1 No rerouting of the internal SCSI cable is required if you are installing the ServeRAID 5i con
147. ly useful when handling ESD sensitive devices Select a grounding system such as those in the following list to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multilingual translations The caution and danger safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Italian Japanese Korean Spanish Important All caution and danger statements in this IBM documentation begin with a number This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section 124 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide For example if a caution statemen
148. m board o ble f tem board t wer cable from system board to power on and reset switches not found 2 Power switch assembly 3 System board 1303 1 Cable PC cable from system board to power backplane not found D Power cage assembly 3 System board Chapter 6 Symptom to FRU index 103 System on page 116 Note See to determine which components should be replaced by a field service technician Error code symptom FRU action 1304 I C cable to diagnostic LED board not found 1 Power switch assembly 2 System board 1600 The system management processor is not functioning Complete the following steps before replacing a FRU 1 Ensure that a jumper is not installed on J34 2 Remove the ac power to the server wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the server System board 1601 The system is able to communicate to the system management processor but the system management processor failed to respond at the start of POST Complete the following steps before replacing a FRU 1 Remove the ac power to the server wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the server 2 Flash update the system management processor 1 Remote Supervisor Adapter if installed 2 System board 1602 Cable for optional service processor adapter not installed Disconnect all serv
149. m of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used in these countries and regions 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide IBM power cord part number Used in these countries and regions 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South
150. m that the hardware is working properly When you run the diagnostic programs a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run diagnostics verify that the failing system is not part of a shared DASD cluster A system might be part of a cluster if The system is identified as part of a cluster One or more external storage units are attached to the system and at least one of the attached storage units is also attached to another system or unidentifiable source One or more systems are located near the failing system If the failing system is suspected to be part of a shared DASD cluster you can run all diagnostic tests except the diagnostic tests that test the storage unit DASD residing in the storage unit or the storage adapter attached to the storage unit Notes 1 For systems that are part of a shared DASD cluster run one test at a time in looped mode Do not run all tests in looped mode because this could enable the DASD diagnostic tests 2 If multiple error codes are displayed diagnose the first error code that is displayed 3 If the computer stops with a POST error go
151. matted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette may contain other data Viewing the System Error log You can also view the System Error log from the diagnostic programs See the instructions in POST error logs on page 27 Diagnostic error message tables For descriptions of the error messages that might appear when you run the diagnostic programs see Diagnostic error codes on page 88 Notes 1 Depending on your server configuration some of the error messages might not appear when you run the diagnostic programs 2 If diagnostic error messages appear that are not listed in the tables make sure that your server has the latest levels of BIOS Advanced System Management Processor ServeRAlD and diagnostics microcode installed Identifying problems using status LEDs If the system error LED on the front of the server is on one or more LEDs inside the server or on the power supply will be on Your server has LEDs to help you identify problems with some server components These LEDs are part of the Light Path Diagnostics feature built into the server By following the path of lights you can quickly identify the type of system error that occurred Your server is designed so that any LEDs that are illuminated remain illuminated when the server shuts down as long as the ac power source is good and the power supply can supply 5 V dc current
152. n in Safety information on page 121 and begin on page 41 2 Turn off the server and disconnect all power cords and external cables see Turning off the server on page 7 then remove the server cover see Removing the cover and bezel on page 50 3 Remove the air baffle covering the microprocessor section of the system board and set the air baffle aside Chapter 4 Customer replaceable units 63 4 Remove the air baffle from the empty microprocessor socket Store it in a safe place for future use An empty microprocessor socket must contain an air baffle 5 Install a VRM in the VRM connector J5 Note All installed VRMs must be of the same type Mixing different VRMs will result in a mismatch error See the illustration at the beginning of these instructions for the location of the connectors a Center the VRM over the connector Make sure that the VRM is oriented and aligned correctly Carefully but firmly push down the VRM to seat the VRM in the connector Insert one end of the retainer clip on the side of the connector and fit the retainer clip over the VRM Insert the free end of the retainer clip on the other side of the connector 6 Locate the second microprocessor socket connector J6 on the system board 7 Install the microprocessor 64 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide a Remove the protective cover tape or label
153. n summary window 5 Click Apply then click Yes when asked if you want to apply the new configuration The configuration is saved in the controller and in the physical drives Exit from the ServeRAID Manager program and remove the CD from the CD ROM drive Restart the server Using Customer configuration To configure your controller manually select Custom configuration Using Custom configuration you can select which two physical drives you want to configure and create a hot spare drive Complete the following steps to use Custom configuration 1 In the ServeRAID Manager tree click the controller 2 Click Custom configuration 3 Click Next The Create arrays window opens Chapter 2 Configuring your server 15 ServeRAID Manager Configure the ServeRAID controller File View Remote Actions Help Create arrays To add drives to an array or add hot spare drives click one or more drives from the drive list then click Add selected drives gt gt When complete click Next System Zydeco2 Controller 1 New array A Spares Ready Ch 1 ID 0 4303 MB Ready Ch1 1D 1 4303 MB gt Ready Ch 1 1D 2 4303 MB amp Ready Ch 1 ID 3 4303 MB lt Back NER Cancel Help Date Time Source Description 05 09 2002 01 24 35 PM EDT Zydeco2 Controller 1 has been added to the s E EydecoziController 1 Figure 3 Create arrays window 4
154. n the heat sink c Secure the heat sink to the microprocessor by tightening the captive screws You must alternate the tightening of the captive screws to secure the heat sink to the microprocessor Turn one screw a few turns and then turn the other screw a few turns alternating between the screws until the heat sink is secure Attention If you do not alternate the tightening of the two captive screws you might damage the microprocessor Ensure that the screws are completely tightened otherwise the server will not function properly 9 Install the air baffle over the microprocessor section of the system board 10 If you have other options to install or remove do so now otherwise go to Installing the server cover and bezel on page 71 66 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Installing a hot swap power supply Your server supports a maximum of two hot swap power supplies Statement 8 A CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Power supply Handle open position DC power LED green Power supply blank some models Complete the following steps to install a power s
155. nce and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipm
156. nd Prev Cat buttons All other functions provided by mouse selectable buttons are also available using the function keys You can test the USB keyboard by using the regular keyboard test The regular mouse test can test a USB mouse Also you can run the USB interface test only if there are no USB devices attached You can view server configuration information Such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen 30 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide If the diagnostic programs do not detect any hardware errors but the problem persists during normal server operations a software error might be the cause If you suspect a software problem see the information that comes with the software package Viewing the test log When the tests are completed you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log Notes 1 You can view the test log only while you are in the diagnostic programs When you exit the diagnostic programs the test log is cleared saved test logs are not affected To save the test log so that you can view it later click Save Log on the diagnostic programs screen and specify a location and name for the saved log file 2 To save the test log to a diskette you must use a diskette that you have for
157. nd Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Power problems Symptom FRU action The computer does not turn on di Verify that e The power cables are properly connected to the computer The electrical outlet functions properly The type of memory installed is correct If you just installed an option remove it and restart the computer If the computer now turns on you might have installed more options than the power supply supports 2 Override front panel power button a Disconnect computer power cords b Reconnect power cords If computer turns on a Operator information panel If computer does not turn on System board 3 See Undetermined problems on page 111 The computer does not turn off 1 Verify whether you are using an ACPI or non ACPI operating system If you are using a non ACPI operating system a Press Ctrl Alt Delete b Turn off the system by holding the power control button for 4 seconds c If computer fails during BIOS POST and power control button does not work remove the AC power cord 2 If the problem remains or if you are using an ACPl aware operating system suspect the system board Note See System on page 116 to determine which components should be replaced by a field service technician Serial port problems Symptom FRU action
158. ne which components should be replaced by a field service technician Error code symptom FRU action 289 1 Run the Configuration Setup Utility program if the DIMM was DIMM disabled by POST or user disabled by the user 2 Disabled DIMM if not disabled by user 301 1 Keyboard Keyboard or keyboard controller error 2 System board 303 System board Keyboard controller error 602 1 Diskette Invalid diskette boot record 2 Diskette drive 3 Cable 4 System board 604 Run the Configuration Setup Utility program and diagnostics Diskette drive error Diskette drive Drive cable AA System board 605 Unlock failure Diskette drive Drive cable DNS System board 662 Run the Configuration Setup Utility program and diagnostics Diskette drive configuration error Diskette drive Drive cable PO N System board 762 1 Run the Configuration Setup Utility program Coprocessor configuration error 2 Battery 3 Microprocessor i i 1 Disconnect the external cable on the parallel port FRAIS pon piron 2 Run the Configuration Setup Utility program 3 System board 11XX 8 a 1 Disconnect the external cable on the serial port Sem board senal pam More Bra 2 Run the Configuration Setup Utility program 3 System board eC ble to front not found a IFC cable to front panel not found 2 Front panel 3 Power switch assembly 4 Syste
159. ne which ones do start the ServerGuide Setup and Installation CD and view the online overview After setup is complete you can access programs in the System Partition by restarting the server and pressing Alt F1 when the prompt is displayed The System Partition menu displays the programs that are available on your server model Typical NOS installation You can use the ServerGuide program to shorten your installation time The ServerGuide program provides the device drivers that are required for your hardware and for the NOS that you are installing This section describes a typical ServerGuide NOS installation Note Features and functions can vary slightly with different versions of the ServerGuide Program 1 After you have completed the setup process the NOS installation program starts You will need your NOS CD to complete the installation 2 The ServerGuide program stores information about the server model service processor hard disk drive controllers and network adapters Then the program checks the CD for newer device drivers This information is stored and then passed to the NOS installation program 3 With some NOS installations you can create a NOS replication diskette for setting up additional servers This diskette contains the Internet protocol IP address server name and other selections 4 The ServerGuide program presents NOS partition options that are based on your NOS selection and the installed hard disk
160. nectors on the adapter b Remove the 3 U bracket from the adapter and replace it with the 2 U low profile bracket that comes with the RAID controller option See the documentation that comes with your RAID controller option for instructions 5 Install the adapter a Carefully grasp the adapter by its top edge or upper corners and align it with the expansion slot on the system board b Press the adapter firmly into the expansion slot and close the adapter retainer Attention When you install an adapter in the server be sure that it is completely and correctly seated in the connector Incomplete insertion might cause damage to the system board or the adapter 6 lf you have other options to install or remove do so now otherwise go to Installing the server cover and bezel on page 71 Installing a hot swap drive Your server supports six 1 inch 26 mm slim 3 5 inch low voltage differential LVD hard disk drives Each hot swap drive has two indicator LEDs If the amber hard disk drive status LED is lit continuously that drive is faulty and requires replacement When the hard disk status LED indicates a drive fault you can replace a hot swap drive without turning off the server The following illustration shows how to install a hot swap hard disk drive Drive tray assembly Drive handle Complete the following steps to install a drive in a hot swap bay Chapter 4 Customer replaceable units 57 Notes 1 All ho
161. nfiguration The configuration is saved in the controller and in the physical drives Exit from the ServeRAID Manager program and remove the CD from the CD ROM drive Restart the server Viewing your configuration You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem such as arrays logical drives hot spare drives and physical drives To view information expand the ServeRAID Manager tree then click the relevant tree object Detailed information about the selected device appears in the right pane Chapter 2 Configuring your server 17 I x D ServeRAID Manager File View Remote Actions Help E Managed systems Controller information Description or value EB Zydeco Local system Controller type Lsi1030 GR Controller 1 BIOS version 5 00 03 Fa Controller 2 Firmware version 5 00 03 Device driver version 5 00 03 Enabled Enabled Auto synchronization Enabled Unattended mode Enabled Number of arrays 1 Number of logical drives 5 Number of hot spare drives 0 Number of ready drives 0 R E ZydecoziConroller 1 Figure 5 ServeRAID Manager window To display available actions for an item click the item in the ServeRAID Manager tree and click Actions Getting assistance For more information about ServeRAID Manager see the online help system To start the help system either c
162. ng Guide 10 Connect all external cables and all power cords 11 Reinstall the server cover see Installing the server cover and bezel 12 Start the Configuration Setup Utility program and set configuration parameters as needed See Chapter 2 Configuring your server on page 9 for additional information about using the Configuration Setup Utility program Completing the installation To complete your installation reinstall the bezel reinstall the server cover reconnect all cables that you disconnected earlier and for certain options run the Configuration Setup Utility program Follow the instructions in this section Attention For proper cooling and airflow replace the server cover before or shortly after turning on the server Operating the server for extended periods of time over 30 minutes with the server cover removed might damage server components To ensure proper server operation do not remove the air baffle assembly from the server except when installing or removing the components that are located under the air baffle Installing the server cover and bezel The following illustration shows how to install the server cover and bezel Complete the following steps to install the server cover 1 Place the cover release latch in the open up position 2 Insert the bottom tabs of the left side cover into the matching slots in the server chassis 3 Press down on the cover release latch to loc
163. nostic programs Diagnostic error message tables Identifying problems using status LEDs Power supply LEDs Light Path Diagnostics Recovering the BIOS code Power checkout Troubleshooting the Ethernet controller Network connection problems Copyright IBM Corp 2002 NN OO OO O1 BR ND Ethernet controller troubleshooting chart Ethernet controller messages Chapter 4 Customer replaceable units Before you begin System reliability considerations Working inside the server with the power on Handling static sensitive devices Major components of the xSeries 345 Type 8670 server Component locations System board option connectors PCI riser card option connectors System board internal cable connectors System board external port connectors System board switches and jumpers System board LED locations Removing the cover and bezel Working with adapters Adapter considerations Installing an adapter PCI riser card removal Installing a ServeRAID 5i controller Installing a hot swap drive Installing memory modules 8 Installing an additional microprocessor Installing a hot swap power supply Replacing a hot swap fan Replacing the battery Completing the installation Installing the server cover and bezel Updating your server configuration Connecting external options Cabling the server Installing the server in a rack Input output poris Video port Keyboard port Auxiliary
164. ocessor 1 or 2 3 System board PCI BUS LED on 1 Remove all PCI adapters from slots on affected bus see System board LED locations on page 49 for bus information see Working with adapters on page 51 2 System board VRM LED on The LED next to the 1 Voltage regulator module indicated by the lit VRM LED failing Vas on 2 Microprocessor indicated by the microprocessor LED DASD LED on The LED located Be sure the fans are operating correctly and the airflow is good next to no drive bay that the tailing 2 If installed reseat I2C cable between DASD backplane and DASD 12C on drive is installed in is lit Check the th tem board J10 amber drive LED for the failing hard e System board drive 3 Failing drive SCSI channel A has failed This is the SCSI channel for the hot swap hard disk drives 4 DASD backplane ISMP LED Integrated System 1 Update ISMP firmware with latest level code Unplug AC power from Management detects an internal the server for at least 30 seconds and then retry error 2 System board POWER SUPPLY 1 LED on 1 Check the dc good LED on power supply 1 If it is off replace power supply 1 2 Power cage assembly POWER SUPPLY 2 LED on 1 Check the dc good LED on power supply 2 If it is off replace power supply 2 2 Power cage assembly NONREDUNDANT LED on 1 Check the PS1 and PS2 LEDs and replace any indicated power supply 2 Install an additional power supply or remove optional devices from
165. ocket 1 to socket 2 and MISMATCH CPU or VRM mismatch move the microprocessor in socket 2 to socket 1 2 Ensure that both microprocessors are of the same type with the same core frequency and the same L2 size 3 Ensure that both VRMs are of the same type 4 Ensure that both VRMs are supported in your server model 5 If a microprocessor is missing from socket 1 install a microprocessor in socket 1 None The Light Path Diagnostics feature None has not detected a system error If the system error LED is off the Light Path Diagnostics feature has not detected a system error Recovering the BIOS code If the BIOS code has become damaged such as from a power failure during a flash update you can recover the BIOS code using the boot block jumper and a BIOS flash diskette Note You can obtain a BIOS flash diskette from one of the following sources Use the ServerGuide Setup and Installation CD to make a BIOS flash diskette Download a BIOS flash diskette from the World Wide Web Go to http www ibm com pc support click IBM Server Support and make the selections for your server Contact your IBM service representative The flash memory of your server contains a protected area that cannot be overwritten The recovery boot block is a section of code in this protected area that enables the server to start up and to read a flash diskette The flash utility recovers the system BIOS code from the BIOS recovery fi
166. odel Microprocessor or hard disk upgrades Failure symptom Do diagnostics fail What when where single or multiple systems ls the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing ls this the original reported failure Diagnostics version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they Are the exact machine type and models Have the same BIOS level Have the same adapters attachments in the same locations Have the same address jumpers terminators cabling Have the same software versions and levels Have the same diagnostics code version Have the same configuration options set in the system Have the same setup for the operation system control files on ON A amp w D 112 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 113 114 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 7 Parts listing xSeries 345 Type 8670 This parts listing supports the xSeries 345 Type 8670
167. of installed memory and the amount of configured memory Your server supports a minimum of two 256 MB DIMMs for a total of 512 MB installed in the DIMM 1 and DIMM 2 memory connectors J1 and J2 respectively When you install additional DIMMs install them in pairs with the next pair in DIMM connectors 3 and 4 J3 and J4 Both DIMMs in a pair must be the same size speed type and technology You can mix compatible DIMMs from various manufacturers The second pair of DIMMs do not have to be the same size speed type and technology as the first pair Install only 100 MHz 2 5 V 184 pin double data rate DDR PC2100 registered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2100 and downward compatible with PC1600 SDRAM Registered DIMM specification which is available from http www jedec org on the World Wide Web For a list of supported options for your server go to http www ibm com us compat on the World Wide Web Your server supports Chipkill technology if the DIMMs are all of the type 4x and are larger than 128 MB Save new configuration information only if you replace a faulty DIMM that was marked as Disabled in the Configuration Setup Utility program Memory Settings menu In this case re enable the memory row in the Configuration Setup Utility program or reload the default memory settings See Chapter 2 Configuring
168. on to configure your controller manually Note If the integrated RAID controller has two channels it will appear in the ServeRAID Manager tree as two controller objects However you can configure only one array and one RAID level 1 logical drive Using Express configuration Express configuration automatically configures your controller creates an array by grouping together the first two physical drives that appear in the ServeRAID Manager tree and it creates a RAID level 1 logical drive Complete the following steps to use Express configuration 1 In the ServeRAID Manager tree click the controller 2 Click Express configuration 3 Click Next The Configuration summary window opens 14 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide 4 Review the information that is displayed in the Configuration summary window To change the configuration click Modify arrays E ServeRAID Manager Configure the ServeRAID controller E Zydeco2 Local system Hot spare a Controller 1 No Arrays Logical drives Hot spare drives Physical drives modify array lt Back sepy Cancel Help 5 Date Time Source Description 02 18 2002 11 15 04 AM EST Zydeco2 No controllers were found in this system Li 02 18 2002 11 15 03 AM EST Zydeco2 ServeRAID Manager started on TCP IP port n E ZydecoziCantroller 1 Figure 2 Configuratio
169. ontract with IBM Corp Copyright IBM Corp 2002 159 Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both Active Memory Predictive Failure Analysis Active PCI PS 2 Active PCI X ServeRAID Alert on LAN ServerGuide C2T Interconnect ServerProven Chipkill TechConnect EtherJet Tivoli e business logo Tivoli Enterprise server Update Connector FlashCopy Wake on LAN IBM XA 32 IntelliStation XA 64 Light Path Diagnostics X Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS 2 WARP Lotus Lotus Notes SmartSuite and Domino are trademarks of Lotus Development Corporation and or IBM Corporation in the United States other countries or both ActionMedia LANDesk MMX Pentium and ProShare are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the
170. oo much current on voltage x bus Action See Power checkout on page 38 System shutoff due to x V over voltage under voltage 6 1 Check the power supply connectors level critical system shutoff due to x 2 P supply over voltage ER 3 Power cage assembly System shutoff due to x V under voltage Check the power supply connectors level critical system shutoff due to x supply 2 Power supply 3 Power cage assembly System shutoff due to VRM x over voltage System shutoff due to excessive lt 240 VA loading Replace VRM x See Power checkout on page 38 Cycle ac on off N Chapter 6 Symptom to FRU index 109 Temperature related system shutdown Message Action Note See to determine which components should be replaced by a field service technician System shutoff due to board over 1 Ensure that the system is being properly cooled see temperature reliability considerations on page 41 level critical board is over temperature levels P 2 Replace board System shutoff due to CPU x over 1 te Ensure that the system is being properly cooled see temperature level critical CPU x is over reliability considerations on page 41 temperature Apertura 2 Replace CPU x System shutoff due to CPU x under Ambient temperature must be within normal operating temperature level critical CPU x is under specifications see Featur
171. ow these rules to ensure general safety Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or meta
172. posal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner To order replacement batteries call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your server and reset the system date and time Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Review the information in Safety information on page 121 and begin on page 41 2 Follow any special handling and installation instructions supplied with the battery Chapter 4 Customer replaceable units 69
173. positivo y el interruptor de alimentaciin de la fuente de alimentaciin no apagan la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables de alimentaci n de la fuente de alimentaci n AA 2 Cm gt 1 09 Declaraci n 10 PRECAUCI N No coloque ning n objeto que pese m s de 82 kg 180 libras encima de los dispositivos montados en bastidor Chapter 8 Related service information 155 156 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your xSeries or IntelliStation system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system is turned on Use the troubleshooting information in your system documentation and use the diagno
174. pply in bay 1 SUPPLY 1 POWER The power supply in bay 2 has failed Replace the power supply in bay 2 SUPPLY 2 NON RED The server is operating in a Check the power supply LEDs to determine the failing power nonredundant power mode if supply e Two power supplies are installed in 1 Check the power supply connections the server and one power supply 2 If a power supply has failed replace the failing power has either failed or is not supply Eonnecled to afunetioning ac 3 If neither LED is lit you can remove optional devices from electrical outlet the server to restore redundancy The system has exceeded the power capabilities of one of the redundant power supplies Note This LED will not be lit if your server has only one power supply however the power is not redundant with only one power supply installed FAN One of the fans has failed or is The LED on the failing fan will be lit Replace the fan operating too slowly Note A failing fan can also cause the TEMP and DASD LEDs to be on TEMP The system temperature has 1 Check to see if a fan has failed If it has replace the fan exceeded the maximum rating 2 Make sure the room temperature is not too high See Features and specifications on page 3 35 Chapter 3 Diagnostics Table 5 Light Path Diagnostics continued Diagnostics Cause Action panel LED on CPU VRM The service processor detected a 1 Move the microprocessor in s
175. pt settings are incorrect Check the following Determine if the interrupt IRQ setting assigned to the Ethernet controller is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet controller or the other device For example for NetWare Versions 3 and 4 it is recommended that disk controllers not share interrupts with LAN controllers Make sure that you are using the most recent device driver available from the World Wide Web Run the network diagnostic program Reseat or replace the adapter Ethernet link status LED is off Check the following Make sure that the hub is turned on Check all connections at the Ethernet controller and the hub Use another port on the hub If the hub does not support auto negotiation manually configure the Ethernet controller to match the hub e If you manually configured the Duplex mode make sure that you also manually configure the speed Run diagnostics on the LEDs Reseat or replace the adapter The Ethernet transmit receive activity LED is off Check the following Make sure that you have loaded the network device drivers The network might be idle Try sending data from this server Run diagnostics on the LEDs
176. r the computer see the ServerProven list on the World Wide Web at http www ibm com pc compat You followed the installation instructions that came with the option The option is installed correctly You have not loosened any other installed options or cables You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is changed you must update the configuration 2 Option you just installed An IBM option that used to work 1 Verify that all of the option hardware and cable connections are secure dpesinet work NOW 2 lfthe option comes with its own test instructions use those instructions to test the option 3 If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the computer 4 Failing option System on page 116 Note See to determine which components should be replaced by a field service technician Power problems Symptom Power switch does not work and reset button if supported does work FRU action lis 2 Power switch card Reseat connector 3 System board 98 xSeries 345 Type 8670 Hardware Maintenance Manual a
177. raio Chapter 8 Related service information 129 130 Instrucao 4 A 18 kg 37 lbs 232 kg 70 5 Ibs 255 kg 121 2 Ibs CUIDADO Ao levantar a maquina faga o com seguranca Instrucao 5 AA CUIDADO Os bot6es Liga Desliga localizados no dispositivo e na fonte de alimentacao nao desligam a corrente el trica fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimentac o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimentac o estejam desconectados da fonte de energia el trica AA 2 2 sp gt gt 10 m Instrucao 10 CUIDADO Nao coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide mh Ra Oe EER ti AMENAZA PNL gt Y B Praga SIE D a ES E HR de 3 BD W 3 AA
178. rd Hardware error 176 1 Run the Configuration Setup Utility program Computer cover or cable cover was E removed without a key being used OU 177 178 1 Run the Configuration Setup Utility program Security hardware error 2 System board gt Aa E 1 Run the Configuration Setup Utility program Power on password damaged 2 System board 185 1 Run the Configuration Setup Utility program Drive startup sequence information Rn corrupted a dr poal 186 x vas 1 Run the Configuration Setup Utility program Security hardware control logic failed 2 System board 187 l 1 Set serial number in the Configuration Setup Utility program VPD serial number not set 2 System board 188 1 Run the Configuration Setup Utility program Bad EEPROM CRC 2 2 System board 189 1 Run the Configuration Setup Utility program and type the An attempt was made to access the administrator password server with invalid passwords A test If th d a emory test error e server does not have the latest level of BIOS installed 2 System board update the BIOS to the latest level and run the diagnostic program again cd 1 Microprocessor CAGES 2 Optional microprocessor if installed an a i i 1 Run the Configuration Setup Utility program parity configuration error 2 Battery 3 System board 102 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determi
179. rd for telephony and multimedia devices It uses Plug and Play technology to determine the type of device that is attached to the connector Notes 1 If you attach a standard non USB keyboard to the keyboard connector the USB ports and devices will be disabled during the power on self test POST 2 If you install a USB keyboard that has a mouse port the USB keyboard emulates a mouse and you will not be able to disable the mouse settings in the Configuration Setup Utility program 3 Check to make sure that your network operating system NOS supports USB devices 76 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Ethernet ports 4 For additional information about USB version 1 1 devices go to http www usb org USB cables and hubs You need a 4 pin cable to connect USB devices If you plan to attach more than three USB devices you must use a hub to connect the devices The hub provides multiple connectors for attaching additional external USB devices USB technology provides up to 12 Mb per second Mbps speed with a maximum of 127 devices and a maximum cable length of five meters 16 ft USB port connectors Each USB port has an external connector on the front or rear of the server for attaching USB compatible devices The following illustration shows a USB port connector These connectors conform to the USB version 1 1 standard Your server comes with an integrated
180. roblems Symptom FRU action The computer emits a continuous tone during POST The startup boot microprocessor is not working properly 1 Verify that the startup microprocessor is seated properly 2 Startup microprocessor Note See System on page 116 to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action Testing the monitor See the information that comes with the monitor for adjusting and testing instructions Some IBM monitors have their own self tests 96 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action The screen is blank 1 Verify that The computer power cord is plugged into the computer and a working electrical outlet The monitor cables are connected properly The monitor is turned on and the Brightness and Contrast controls are adjusted correctly If the computers are C2T chained together verify that The C2T chain cables are securely connected to the computers The C2T breakout cable is connected properly Acomputer that is turned on is selected Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a b
181. ronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio Appendix B Notices 161 communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference causedby using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interfere
182. rvice and support Appendix B Notices Edition notice Trademarks Important notes Product recycling and disposal Electronic emission notices eB Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement 2 la United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Contents 100 101 107 107 107 108 108 109 109 110 110 110 111 111 112 115 116 117 118 121 121 121 121 123 124 124 124 157 157 157 157 158 158 159 159 160 160 161 161 161 162 162 162 162 163 163 163 vii viii xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Chapter 1 General information Your IBM server xSeries 345 Type 8670 server is a high performance server that can be upgraded to a symmetric multiprocessing SMP server through a microprocessor upgrade It is ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and reliable data storage The xSeries 345 server contains several IBM X Architecture technologies
183. s A B 1 Check the adapter slots to locate the error LED next to the or C An adapter in PCI slot 1 2 3 failing bus PCIBUSB 4 or 5 or the system board caused 2 Check the error log for additional information the error 3 If you cannot correct the problem from the error LED or PCI BUS C information in the error log try to determine the failing adapter by removing one adapter at a time from PCI bus A PCI X slots 1 or 2 PCI bus B PCI X slots 3 or 4 or PCI bus C PCI slot 5 and restarting the server after each adapter is removed DASD A hot swap hard disk drive has failed 1 Check the error log for additional information If the error on SCSI channel B log indicates a temperature problem and the fans are working correctly verify that the ambient temperature is within normal limits see Features and specifications on page 3 2 If the amber hard disk status LED on one of the hot swap hard disk drives is on see Server controls and indicators for more information NMI A nonmaskable interrupt occurred If the PCI BUS LED is on follow the instructions for those The PCI BUS LED will probably also LEDs be on If the PCI BUS LED is not on restart the server ISMP Integrated System management 1 Update ISMP firmware with latest level code Unplug ac detects an internal error power wait at least 30 seconds before restarting the system 2 System board POWER The power supply in bay 1 has failed Replace the power su
184. s without sound See the examples in the following table Description 1 2 3 One beep A pause or break Two beeps e A pause or break Three beeps Four continuous beeps Note See System on page 116 on page 116 to determine which components should be replaced by a field service technician One beep after successfully completing POST indicates the system is functioning properly Beep symptom FRU action 1 1 2 1 Optional microprocessor if installed Microprocessor register test failed E 2 Microprocessor 3 System board 1 1 3 CMOS write read test failed Battery D System board 1 1 4 BIOS EEPROM checksum failed Recover BIOS System board Copyright IBM Corp 2002 83 System on page 116 Note See to determine which components should be replaced by a field service technician validation failed Beep symptom FRU action 1 2 1 System board Programmable Interval Timer failed 1 2 2 System board DMA initialization failed 1 2 3 System board DMA page register write read failed 1 2 4 Be 1 DIMM RAM refresh verification failed 2 System board 1 3 1 DIMM first 64K RAM test failed 2 1 1 System board Secondary DMA register failed 2 1 2 System board Primary DMA register failed 2 1 3 f System board Primary int
185. sages on page 29 If you receive an error see Chapter 6 Symptom to FRU index on page 83 If the diagnostic programs were completed successfully and you still suspect a problem see Undetermined problems on page 111 Ouran gt N 26 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Diagnostic tools overview The following tools are available to help you identify and resolve hardware related problems POST beep codes and error messages The power on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See POST error logs for more information Error log The POST error log contains the three most recent error codes and messages that the system has generated during POST The System Error Log contains all the error messages that were issued during POST To view the contents of the error logs start the Configuration Setup Utilit program then select Error Logs from the main menu See Viewing the System Error log on page 31 for more information ServerGuide error symptoms ServerGuide error symptoms are explained at ServerGuide error symptoms on page 28 SCSI error messages For information on SCSI errors see Small computer system interface messages on page 28 and SCSI error codes on page 107 Diagnostic programs and error messages The server diagnostic programs are stored
186. sing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2002 2003 All rights reserved Note to U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule C
187. software program The following sections provide instructions for running ServeRAID Manager in Startable CD mode to configure your integrated SCSI controller with RAID capabilities and perform an initial RAID configuration on your server See the ServeRAID documentation on the BM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager to configure your integrated SCSI controller with RAID capabilities Notes 1 The integrated SCSI controller with RAID capabilities in your server supports only RAID level 1 Installing an optional ServeRAID 5i controller provides additional RAID levels If a ServeRAID 5i controller is installed and later removed you must re enable the on board SCSI controller in using the Configuration Setup Utility program see Starting the Configuration Setup Ui program on page 11 2 If you install a different type of RAID adapter in your server use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices Using ServeRAID Manager in Startable CD mode The information in this section focuses on using the ServeRAID Manager program in Startable CD mode to configure your controller For information about installing ServeRAID Manager see the documentation on the BM ServeRAID Support CD Chapter 2 Configuring your server 13 When you run the ServeRAID Manager program from the startable ServeRAID Support CD
188. st Priority Packet tagging also known as Traffic Class Expediting enables the Ethernet controller to work with other elements of the network such as switches and routers to deliver priority packets first You can assign specific priority levels from 0 low to 7 high You can assign values to packets based on their priorities when you use the IEEE 802 1p standard for packet tagging This method requires a network infrastructure that supports packet tagging The routing devices receiving and transferring these packets on the network must support 802 1p for tagging to be effective After you set up the priority filter in Priority Packet you must start PROSet click the Advanced tab and select QoS Packet Tagging from the list Note IEEE 802 1p tagging increases the size of the packets it tags Some hubs and switches will not recognize the larger packets and will drop them Check the hub or switch documentation to see if they support 802 1p You can configure the switch to strip the tags from the packets and send it on to the next destination as normal traffic If these devices do not support 802 1p or if you are not sure use High Priority Queue HPQ to prioritize network traffic The requirements for effectively using IEEE 802 1p tagging are The other devices receiving and routing 802 1p tagged packets must support 802 1p The adapters on these devices must support 802 1p The Ethernet controller in the server all IBM 10 1
189. stic tools that come with your system Go to the IBM Support Web site at http www ibm com pc support to check for technical information hints tips and new device drivers Use an IBM discussion forum on the IBM Web site to ask questions You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed books online books README files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and do
190. t One dual channel Ultra320 SCSI controller LVD SCSI port One serial port Three Universal Serial Bus USB version 1 1 ports USB 1 and USB 2 on the rear USB 3 on the front Two Ethernet ports Two RS 485 communication ports dedicated to the Integrated System Management Processor ISMP Chapter 4 Customer replaceable units 73 Video port Keyboard port Your server comes with an integrated super video graphics array SVGA video controller This controller is not removable but you can disable it through the Configuration Setup Utility program or by installing a PCI video adapter Note If you install a PCI video adapter the server BIOS will automatically disable the integrated video controller The following illustration shows the 15 pin analog video connector on the rear of your server This connector conforms to the industry standard There is one keyboard connector on the rear of your server Note If you attach a standard non USB keyboard to the keyboard connector the USB ports and devices will be disabled during the power on self test POST The following illustration shows the keyboard connector on the rear of your server This connector conforms to the industry standard for a PS 2 keyboard 6 6 Ds Auxiliary device pointing device port The system board has one auxiliary device port that supports a mouse or other pointing device The following illustration shows the auxiliary device
191. t IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or discarded according to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following Web site http www ibm com ibm environment products prp shtml This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call Elect
192. t begins with a number 1 translations for that caution statement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions Statement 1 AA DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 R
193. t swap drives being used in the server should have the same data transfer rate Mixing hard disk drives with different data transfer rates will cause all drives to operate at the lower speed 2 The SCSI ID assigned to each bay is printed on the bezel Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each bay 1 Review the information in Safety information on page 121 and begin on page 41 2 Remove the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the left side of the filler panel and pulling it away from the server 3 Install the hard disk drive in the hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive Align the drive assembly with the guide rails in the bay Gently push the drive assembly into the bay until the drive stops Push the tray handle to the closed locked position Check the hard disk drive status LED to verify that the hard disk drive is operating properly If the amber hard disk drive status LED for a drive is lit continuously that individual drive is faulty and needs to be replaced If the green hard disk drive activity LED is flashing the drive is being accessed o 20 Note If you have a RAID configuration on your server using the integrated SCSI controller with RAID capabilities or if your server has a RAID adapt
194. telecomunicazioni le reti e i modem prima di aprire i coperchi delle unita se non diversamente indicato nelle procedure di installazione e configurazione Collegare e scollegare i cavi come descritto nella seguente tabella quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o delle unita collegate Per collegare Per scollegare 1 SPEGNERE tutti i dispositivi 1 SPEGNERE tutti i dispositivi 2 Collegare prima tutti i cavi alle unita 2 Rimuovere prima i cavi di alimentazione 3 Collegare i cavi di segnale ai connettori dalle prese elettriche 4 Collegare i cavi di alimentazione alle 3 Rimuovere i cavi di segnale dai connettori prese elettriche 4 Rimuovere tutti i cavi dalle unita 5 ACCENDERE le unita xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Avviso 2 A ATTENZIONE Quando si sostituisce la batteria al litio utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore Se il sistema di cui si dispone amp provvisto di un modulo contenente una batteria al litio sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore La batteria contiene litio e pud esplodere se utilizzata maneggiata o smaltita impropriamente Evitare di Gettarla o immergerla in acqua Riscaldarla ad una temperatura superiore ai 100
195. ter if installed System board Two long and two short beeps Video adapter No beep symptoms System on page 116 to determine which components should be replaced by a field service technician No beep symptom FRU action No beep and the system Check speaker cables operates correctly Speaker on gt System board No beeps occur after Run the Configuration Setup Utility program and set the Start Options successfully completing POST Power On Status to enable the power on status is disabled Check the speaker connection on System board No ac power power supply ac Check the power cord LED is off 2 Power supply If two are installed swap them to determine if one is defective 3 Disconnect the ribbon cable from connector J25 on the system board If the AC power LED comes on see Undetermined problems on page 111 4 Power cage assembly No beep and no video See Undetermined problems on page 111 System will not start power See Power supply LED errors on page 100 supply ac LED is on Diagnostic panel system error LED The system error LED is lit when an error is detected If the system error LED is lit remove the cover and check the diagnostic panel LEDs The following table is a complete list of diagnostics panel LEDs followed by the FRU or action for correcting the problem The information in the table is va
196. ter when prompted before POST will continue Chapter 3 Diagnostics 27 2 Asingle problem might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will not occur the next time you run the test The POST error log contains the three most recent error codes and messages that the system generated during POST The System Error log contains all messages issued during POST and all system status messages from the service processor You can view the contents of the System Error log from the Configuration Setup Utility program or from the diagnostic programs Viewing error logs from the Configuration Setup Utility program Start the Configuration Setup Utility program then select Error Logs from the main menu See Chapter 2 Configuring your server on page 9 for more information Viewing error logs from diagnostic programs Start the diagnostic programs select Hardware Info from the top of the diagnostic programs screen select System Error Log from the list that appears then follow the instructions on the screen See Starting the diagnostic programs on page 30 for more information ServerGuide error symptoms Look for the symptom in the left column of the chart Probable solutions to the problem are in the right column Table 3 ServerGuide Setup and Installation CD Symptom Suggeste
197. ter can be installed only in PCI slot 5 Use the ribbon cable that comes with the adapter to connect the adapter to the system management connector on the PCI riser card Your server supports 5 0 V and universal PCI adapters on the 32 bit PCI slot 5 your server supports only 3 3 V and universal PCI adapters in the 64 bit PCI PCI X slot 3 and 4 The PCI bus configuration is Non hot plug 64 bit PCI X slots 1 through 2 PCI bus A 100 MHz Non hot plug 64 bit PCI X slots 3 through 4 PCI bus B 133 MHz Non hot plug 32 bit PCI slot 5 PCI bus C 33 MHz The system scans PCI and PCI X slots 1 through 5 to assign system resources then the system starts boots the system devices in the following order if you have not changed the default boot precedence integrated Ethernet controller integrated SCSI controller and then PCI and PCI X slots 5 3 4 1 and 2 Notes 1 Some models come with the ServeRAID 5i controller preinstalled 2 If the ServeRAID 5i controller is installed it takes control of the integrated SCSI controller with RAID capabilities and operates at 66 MHz The ServeRAID 5i controller can be installed only in slot 2 3 To change the boot precedence for PCI and PCI X devices start the Configuration Setup Utility program and select Start Options from the main menu See Chapter 2 Configuring your server on page 9 for details about using the Configuration Setup Utility program 52 xSeries 345 Type
198. th your options for additional cabling instructions It might be easier for you to route cables before you install certain options 3 Cable identifiers are printed on the cables that come with your server and options Use these identifiers to connect the cables to the correct connectors 72 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide The following illustrations show the locations of the input and output connectors on your server Rear view Universal Serial Bus USB 1 and 2 a UA J i SS om i I 1 Keyboard Ethernet 1 Ethernet 2 RS 485 B SCSI Front view USB 3 Installing the server in a rack Detailed cabling instructions for a typical rack server configuration are in the Rack Installation Instructions that come with your server Input output ports This section provides information about the I O ports on the rear of your server These ports include the following One video port One keyboard port One auxiliary device port pointing device por
199. the server NMI LED on 1 Restart the server 2 Check the System Error Log Chapter 6 Symptom to FRU index 87 System on page 116 to determine which components should be replaced by a field service technician Diagnostics panel LED FRU action TEMPERATURE LED on 1 Ambient temperature must be within normal operating specifications See Features and specifications on page 3 2 Ensure fans are operating correctly 3 Ensure both air baffles are installed 4 Examine System Error Log a System over recommended temperature Information LED panel b DASD over recommended temperature DASD LED also on 1 Overheating hard drive 2 DASD backplane c System over recommended temperature for CPU x where x is 1 or 2 CPU LED is also on 1 CPU x 2 System board 5 If the CPU LED on the diagnostics panel is also lit one of the microprocessors has caused the error CPU VRM MISMATCH LED on 1 Move the microprocessor in socket 1 to socket 2 and move the microprocessor in socket 2 to socket 1 2 Ensure that both microprocessors are of the same type with the same core frequency and the same L2 size 3 Ensure that both VRMs are of the same type 4 Ensure that both VRMs are supported in your server model 5 If a microprocessor is missing from socket 1 install a microprocessor in socket 1 FAN LED on Check individual fan LEDs Replace respective fan Fan cable System board
200. the diagnostic programs 1 Turn on the server and watch the screen Note To run the diagnostic programs you must start the server with the nm 8 D highest level password that is set That is if an administrator password is set you must enter the administrator password not the power on password to run the diagnostic programs When the message F2 for Diagnostics appears press F2 Type the appropriate password then press Enter Select either Extended or Basic from the top of the screen When the Diagnostic Programs screen appears select the test you want to run from the list that appears then follow the instructions on the screen Notes a You can press F1 while running the diagnostic programs to obtain help information You also can press F1 from within a help screen to obtain online documentation from which you can select different categories To exit from the help information and return to where you left off press Esc If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem remains replace the component that was being tested when the server stopped The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server If you run the diagnostic programs with either no mouse or a USB mouse attached to your server you will not be able to navigate between test categories using the Next Cat a
201. the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds 122 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed
202. to POST error codes on page 101 4 If the computer stops and no error is displayed go to Undetermined problems on page 111 5 For power supply problems see Power supply LED errors on page 100 6 For safety information see Safety information on page 121 Copyright IBM Corp 2002 25 7 For intermittent problems check the error log Checkout procedure Follow the steps in this procedure to identify system problems dag IS THE SYSTEM PART OF A CLUSTER YES Schedule maintenance for the system Shut down all systems related to the cluster Run the storage test NO Go to step ERA IF THE SYSTEM IS NOT PART OF A CLUSTER Turn off the server and all external devices Check all cables and power cords Set all display controls to the middle position Turn on all external devices Turn on the server Record any POST error messages that are displayed on the screen If an error is displayed look up the first error in the Check the information LED panel System Error LED if it is on see 8 Check the System Error log If an error was recorded by the system 9 Start the diagnostic programs 10 Check for the following responses One beep Readable instructions or the main menu dx DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in Chapter 6 Symptom to FRU index on page 83 YES Run the diagnostic programs If necessary see Diagnostic programs and error mes
203. to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Turn off the computer Disconnect the power cord 3 Check the power cord for a Athird wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterat
204. troller The ServeRAID 5i controller uses the SCSI connector on the system board for output 2 The ServeRAID 5i controller can be installed only in PCI X slot 2 Slot 2 is the only PCI X slot that supports the ServeRAID 5i controller requirements 3 Connections made to external SCSI devices will be asynchronous 4 Some models come with the ServeRAID 5i controller preinstalled Complete the following steps to install a ServeRAID 5i controller 1 Review the information in Safety information on page 121 and Handling static sensitive devices on page 42 2 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning off the server on page 7 then remove the cover see Removing the cover and bezel on page 50 3 Open the adapter retainer and slide the slot 2 expansion slot cover out of the server Store it in a safe place for future use 56 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Attention Expansion slot covers must be installed on all empty slots This maintains the electronic emissions characteristics of the system and ensures proper cooling of system components 4 Install the low profile 2 U bracket on the adapter a Remove the adapter from the static protective package Set the adapter down on a nonconductive static protected surface place it component side up Attention Avoid touching the components and gold edge con
205. un the USB external loopback test again 3 System board 015 XXX 198 1 Remove USB devices from USB1 and USB2 USB device connected during USB test 2 Run the USB external loopback test again 3 System board 020 XXX 000 System board Failed PCI interface test 020 XXX 001 1 PCI hot swap latch assembly Failed hot swap slot 1 PCI latch test 2 System board 020 XXX 002 1 PCI hot swap latch assembly Failed Hot swap slot 2 PCI latch test 2 System board 020 XXX 003 1 PCI hot swap latch assembly Failed hot swap slot 3 PCI latch test 2 System board 020 XXX 004 Failed hot swap slot 4 PCI latch test k PCI hot swap latch assembly 2 System board 030 XXX 000 Failed internal SCSI interface test System board 035 XXX 099 1 No adapters were found 2 If adapter is installed re check connection 035 XXX S99 1 Adapter Failed RAID test on PCI slot S S 2 SCSI backplane number of failing PCI slot Check System P 3 Cable Error Log before replacing a FRU 035 XXX SNN Check System Error Log before replacing a FRU s number of failing PCI slot nn SCSI ID of failing fixed disk Hard disk drive with SCSI ID nnon RAID adapter in PCI slot s Chapter 6 Symptom to FRU index 89 System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 035 253 S9
206. upply 1 Some models Remove the power supply blank from the empty power supply bay by pinching the side clip and pulling the power supply blank from the bay Save the power supply blank in case you remove the power supply at a later time Attention During normal operation each power supply bay must have either a power supply or power supply blank installed for proper cooling 2 Install the power supply in the bay a Move the handle on the power supply into the open position pinch the side clip and slide the power supply into the chassis b Gently close the handle to seat the power supply in the bay 3 Plug the power cord for the new power supply into the power cord connector on the back of the server Chapter 4 Customer replaceable units 67 The following illustration shows the power supply connectors in the back of the server Power supply 1 power cord connector se 0 to BO 0 0 BO O 0 IO fm 000000 i 0000000 5 J Jo gt o 00000 Power supply 2 power cord connector 4 Route the power cord through the cable management arm See Installing the server in a rack on page 73 5 Plug the power cord into a properly grounded electrical outlet 6 Verify that the dc power LED and ac power LED on the power supply are lit indicating that the power s
207. upply is operating correctly Replacing a hot swap fan Your server supports a maximum of eight hot swap fan assemblies You do not need to turn off the power to the server to replace a hot swap fan assembly Attention To ensure proper server operation if a fan fails replace it immediately The following illustration shows how to replace hot swap fans Complete the following steps to replace a hot swap fan assembly 1 Remove the cover See Removing the cover and bezel on page 50 The LED on the failing fan assembly will be lit 68 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Attention To ensure proper system cooling do not remove the top cover for more than 30 minutes during this procedure Place your fingers into the two handles on the top of the failing fan Lift the fan out of the server Orient the new fan so the LED on top of the fan is to the right of the server Push the replacement fan assembly into the server until it clicks into place Replace the cover See Installing the server cover and bezel on page 71 Replacing the battery IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions D q pam Note In the U S call 1 800 IBM 4333 for information about battery dis
208. ure that the retaining clips snap into the closed position Note If a gap exists between the DIMM and the retaining clips the DIMM has not been properly installed In this case open the retaining clips and remove the DIMM then reinsert the DIMM 6 If you have other options to install or remove do so now otherwise go to Installing the server cover and bezel on page 71 Installing an additional microprocessor 60 Your server supports up to two microprocessors With two microprocessors your server can operate as a symmetric multiprocessing SMP server With SMP certain operating systems and application programs can distribute the processing load between the microprocessors If your server comes with one microprocessor you can install a second microprocessor Installation guidelines Thoroughly review the documentation that comes with the microprocessor so that you can determine whether you need to update the server BIOS code You can download the latest level of BIOS code and many other code updates for your server at http www ibm com pc support on the World Wide Web Optional Obtain an SMP capable operating system For a list of supported operating systems and other options go to http www ibm com pc us compat on the World Wide Web Attention e A startup boot microprocessor must always be installed in socket J7 on the system board To ensure proper server operation when you install an addit
209. which help increase server performance and reliability Your server comes with a limited warranty If you have access to the World Wide Web you can obtain up to date information about your server model and other IBM server products at http www ibm com pc us eserver xseries Your server serial number and model number are located on labels on the bottom of the server and on the front below the bezel You will need these numbers when you register your server with IBM The information label containing the serial number machine type model number and agency marks for your server is located on the bottom of the server Related publications This Hardware Maintenance Manual and Troubleshooting Guide is provided in PDF on the IBM xSeries Documentation CD It contains information to help you solve the problem yourself or to provide helpful information to a service technician In addition to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 345 Type 8670 documentation is provided with your server Installation Guide This printed publication contains setup and installation instructions Rack Installation Instructions This printed publication contains the instructions to install your server in a rack Safety Book This multilingual publication is provided in Portable Document Format PDF on the IBM xSeries Documentation CD It contains translated versions of the caution and danger statements that appe
210. wnload device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Also you can order publications through the IBM Publications Ordering System at www elink ibmlink ibm com public applications publications cgibin pbi cgi Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM xSeries and IntelliStation products services and support The address for IBM xSeries information is http www ibm com eserver xseries The address for IBM IntelliStation information is http www ibm com pc intellistation You can find service information for your IBM products including supported options at http www ibm com pc support Copyright IBM Corp 2002 157 Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers Hardware service and support 158 You can receive hardware service through IBM Integrated Technology Services or through your IBM resell
211. you must unplug the server power cords from the electrical outlets or from the uninterruptible power device Power control button Press this button to manually turn on the server and put the server in Standby mode see Server power features on page 6 Reset button Press this button to reset the server and run the power on self test POST You might need to use a pen or the end of a straightened paper clip to press the button SCSI or IDE bus activity LED This LED is on when there is activity on the SCSI or IDE bus System error LED This amber LED is lit when a system error occurs An LED on the diagnostic LED panel will also be on to further isolate the error CD ROM drive activity LED When this LED is lit it indicates that the CD ROM drive is in use CD eject button Press this button to release a CD from the drive Diskette drive activity LED When this LED is lit it indicates that the diskette drive is in use Diskette eject button Press this button to release a diskette from the drive 4 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Rear view Hard disk drive activity LED Each of the hot swap drives has a hard disk drive activity LED When this green LED is flashing the controller is accessing the drive Hard disk drive status LED Each hot swap drive has a hard disk drive status LED When this amber LED is lit continuously the drive has failed If a RAID adapter is installed
212. ystem or ac 4 Check ac power to the system problem 2 Disconnect the ribbon cable from connector J25 on the system board If the AC power LED comes on see Undetermined 3 Power supply 100 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 116 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action On Off Standby mode or dc problem Power is working properly 1 Check system board cable connectors J4 and J10 Move switch 3 of SW 1 to bypass power control If the dc good LED is lit press Ctrl Alt Delete Watch the screen for any POST errors Check the System Error Log for any listed problems If the system starts with no errors a Power switch assembly b System board 2 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Turn on the system If the dc good LED is lit replace the adapters and devices one at a time until you isolate the problem 3 Power supply 4 Power cage assembly 5 System board N A POST error codes In the following error codes X can be any number or letter Note See System on page 116 to determine which components should be replaced by a field service technician Error code symptom FRU action 062 Three consecutive startup fa

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